Petlab Co. Reviews
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About Petlab Co.
Petlab Co.’s objective is to keep pets thriving with supplements that support their health. While it has items for both dogs and cats, most of its products are for canines. Petlab’s prices are reasonable, with customers saving the most through its subscription service. The company is committed to using quality ingredients and provides free shipping on all orders.
Visit thepetlabco.com- Subscriptions benefits
- Free delivery
- Quality ingredients
- Few cat products
- Only unopened items are returnable
Petlab Co. Reviews
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Reviewed March 2, 2026
I agree with other comments that they sneak you into a subscription. I tried the turkey tails in the hopes it would do what they say, which is to shrink my Goldendoodle’s lipomas. It had no effect on the lipomas so I cancelled the "subscription". Two days later I got another delivery of the subscription I cancelled. When I contacted them, they told me I didn’t cancel in time and out of courtesy they would refund me 20% of what they charged me a few days earlier, brand new, never opened. If their product was effective they would refund the monies to people that cancelled and sell to the next victim, but since it doesn’t, they offered 20%👎🏼👎🏼. Don’t get sucked into their advertising, and their customer service is a joke. I just threw it into the garbage rather than be insulted when I contacted them in good faith and get 20 cents on the dollar. BUYERS BEWARE!!!
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
Regarding the subscription, we understand how it can sometimes be confusing. Before completing an order, customers can review whether they have selected a one-time purchase or a subscription option during checkout.
We also wanted to mention that we currently do not offer a product called Turkey Tails, nor do we have a product specifically marketed to treat or shrink lipomas. Because of this, we would like to confirm which product you received and whether you may have contacted the correct company. We would be happy to investigate this further.
To help us look into this for you, could you please provide the email address and shipping address used for the order?
We truly value your feedback and appreciate the opportunity to review this matter and assist you further.
Kind regards,PetLabCo.
Reviewed Feb. 25, 2026
We heard about PetLab through the the veterinary hospital that we took the dog to. They had some paperwork for us. And two is, of four dogs that we have, three of which I had to put down over time. So, each of those, we did things similar to this kind of in memory and be able to remember them. The item that we purchased with PetLab was high quality. For the value that it had, we were happy with it. So, it kind of fit what we had in mind. So, it wasn't like we wanted to do something and we looked at what they had and didn't really like it. We did like it. So, it was a pretty easy decision.
Reviewed Feb. 23, 2026
I have a 15-pound Silky Terrier and I like that his fur is so soft. However, he has trouble with his skin and he has a touchy tummy. For his probiotic, the vet told me to go on Petlab and I can check things out there. I found Petlab's probiotic, and my dog has been on it for at least three years. He's 10 and his condition has improved. He doesn't have an upset stomach as much as he did before. Periodically, if he eats something outside that he's not supposed to, like grass, he gets an upset stomach then.
My dog likes the probiotic, but he doesn't much care for the green stuff that I put on his food. It's the powder for his tartar and lately, I've been putting my fingers into the food. I twist it a quarter of a turn, then I take a quarter of a boiled egg, chop it up, and put the green stuff on top, and then he eats it. I only use a third of the cup because my dog is small. If I put a full one on, there's no way he's gonna eat it. So I made sure he gets at least a third of it and it worked.
I order the products online and the website is easy to operate. If I wanna change anything, I can do it. If I seem to have problems and don't understand, I can give the company a quick call. I get the probiotics monthly and the price is good with a subscription, so I have a shipment that comes monthly. On the other hand, I have to order the ones for the tartar separately because there's no way I can get 60 days or three months.
Hello Joyce,
Thank you so much for sharing your experience with our products! We’re delighted to hear that our Probiotic Chew has made such a positive difference for your Silky Terrier's digestion. We also understand that taste preferences might vary when it comes to supplements like the ProBright Advanced. It sounds like you've found a unique and successful method of incorporating it into your dog's regimen, which is great! We're happy to hear that you find our website easy to use and our team's assistance helpful when needed. Your ongoing satisfaction with the quality of our offerings is essential to us.
Thank you for being such a loyal customer and for choosing to be a part of the PetLabCo. family!
Warm regards,PetLabCo.
Reviewed Feb. 20, 2026
I saw Petlab on a Facebook ad in relation to an issue with my pet’s bad teeth. My 9-year-old Pit Bull rescue has a buildup on his teeth. You cannot get a toothbrush near him and it's super expensive to have them done professionally. I purchased the dental powder that you mix with their food. It’s recommended for a 90-day use to see a difference. He's not crazy about the taste of it, so we're not great at using it consistently. But what little bit I have been able to get him to consume has made a difference. It’s a dry powder. I have tried to sprinkle it on his food. He just turns his nose and walks away. But if I mix it with a little bit of water and then mix it with a little bit of peanut butter, he'll consume it with no problem.
I’m very satisfied with Petlab. I also have what looks like a salve for his pads. He doesn't like his feet messed with but I was able to get one application on those pads, and they were super soft for about three weeks after one application. So, I would recommend that as well, if you can tolerate getting it on your dog's feet.
When I did the original order, I thought I was ordering the dental powder for his size. And when it came, it was for a small dog. I reached out to customer service, sent them an email and they sent me the correct size of powder. Then, they sent me three sample-sized packs of salmon dog treats, which stink to high heaven, but he loves them. So, their customer service has been amazing. I would recommend Petlab. It's a little on the pricey side for me, though. But if your dog is experiencing buildup on their teeth and bad breath, give this a shot. Petlab offers a subscription program as well.
Hi Illucinda,
Thank you for taking the time to share your positive experience with us! We're delighted to know that our ProBright Advanced and Paw Balm have brought benefits to your dog. It's wonderful to hear that you found creative ways to administer the powder for your Pit Bull.
We're glad our customer experience team could assist you promptly and exceed your expectations. It’s awesome knowing the additional salmon treats were a hit with your pup! We understand that prices can seem a bit high, and we're committed to providing the best quality for good value.
Thank you again for your recommendation. If there's anything else you need, please reach out. We genuinely appreciate having you as part of the PetLabCo. family.
Warm regards,PetLabCo.
Reviewed Feb. 19, 2026
I've been very impressed with PetLab's products. They've improved my dog's life as she's gotten older. She is 13 now, and she's starting to struggle a little bit. The first thing that got me was she was chewing on her paws. So, I got the probiotic. I could tell her hips are starting to hurt her, and she doesn't have quite the control. It doesn't act like a lot of pain, but I can tell there's something going on there. So, I got the joint reliever type chewy for her joints. I got a supplement that I squeeze drops into her food with. I bought those because I thought the other two products seemed to be working well. The purchasing process has gone fine.
Hi James,
Thank you for sharing your impressive experience with our products! We're thrilled to hear that our Probiotic and Joint Care Chews have positively impacted your dog's life, helping her stay comfortable and happy as she ages. It's amazing to know that you're satisfied with the purchasing process and have even extended your trust to include our other supplements. Your diligence in caring for her and her needs is truly commendable. Should you have any questions or need further assistance, feel free to reach out. We're here to support you and your furry friend on their wellness journey.
Best regards,PetLabCo.
Reviewed Feb. 19, 2026
I've had my dog on PetLab joint chews ever since he was a puppy. Then I had gotten the dental solution that you add to the drinking water but that didn't work at all. I also tried the dental powder that you add to the food, but that doesn't work too. I was really happy when PetLab upgraded the joint chews and the probiotic chews for weight designated daily dosage. I switched to those two new products and will continue with them because I believe in PetLab's product. My dog's health is top priority. I know everyone nowadays is searching for budget-conscious ideas and food, but it's your family member and you can't sacrifice their health for something that is cheaper that doesn't give them the nutrient value at all. I'm on a budget but my dog's health is everything. If I have to sacrifice a little less for me to keep him healthy, that's what I'll do.
I would highly recommend PetLab. I was happy that they went with the daily dosage for the probiotic chews and the joint chews because it makes it easier. Also, with the joint chews, you have the green muscle ingredient which is very highly recommended, not only for pets, but for humans. That was the key selling feature that I originally started with the joint chews. I live in a dog community, and I pass the tips on to other pet owners.
Hi Daryl,
Thank you so much for taking the time to share your experience with our products. We're thrilled to hear that our Joint Care Chews and Probiotic Chews have been so beneficial for your furry family member. We're glad you appreciate the ease of designated daily dosages, as accessibility and practicality in caring for pets play a crucial role. Moreover, your efforts in carefully choosing what's best for your pup and sharing valuable information within your pet community are commendable—thank you for spreading the word about the benefits you’ve experienced.
Should you have any more questions or needs, feel free to reach out. Thanks again for your trust and for being a part of the PetLabCo. community!
Warm regards,PetLabCo.
Reviewed Feb. 19, 2026
I've got a Pomeranian that was licking her paws a ton and was itchy. As I was looking for something for her, I found PetLab and after doing a bunch of other searches and getting with the vet, they told me to go ahead and use it. I've done a few products now which includes the probiotic chew and the joint and healthcare package. I did everything online and it was simple and easy. Once I realized it started working, then my next purchase was a subscription. I get the probiotic every other month. With the probiotic, the Pomeranian has quit licking her paws. With the other dog, it's really helped her gut and not get that corn chippy smell. I already told my brother about PetLab, and he ended up ordering some for his husky who was having the same problem, a lot of paw licking and yeast issues.
Hi Clinton,
Thank you for taking the time to share your experience with our products. We're thrilled to hear that the Probiotic Chews have made such a difference for your Pomeranian. It's fantastic to know that the packages are seamlessly integrated into your dogs' routines and that you've found our online purchasing process to be smooth and easy.
We always strive to provide the best health supplements for furry friends and thoroughly appreciate customers like you spreading the word. If you have any further questions or need assistance, don’t hesitate to contact our team.
All the best,PetLabCo.
Reviewed Feb. 16, 2026
INCREDIBLY DISAPPOINTING! First of all, We are customers of Pet Lab Co for the green powder for our lab’s teeth and customers of Dog is Human supplements for dog’s allergies and ABSOLUTELY LOVE BOTH PRODUCTS! So when we saw PUPPY LAB CO advertising Turkey Tail powder for Lipomas, we were excited since our lab has 3 medium sized lipomas. We placed our Turkey Tail powder order on January 14th. On January 29th we had not received our order yet. I went back on the site on Jan 29th requesting a status of when we’ll receive our order.
Later that day I received an email stating that our order was sent out that day (29th). While waiting for the delivery to come in, I received another email stating that my order was delivered on Feb. 3rd. The following day, Feb 4th I contacted them stating we still had not received our order, could they verify the delivery address. For the next week and a half I was going back and forth with customer service explaining that we never received our order and requesting that they either refund our purchase price or send us our paid for order. This wasn’t just a cosmetic supplement. This was about our ill dog’s health. This was to shrink our dog’s Lipomas! They continually refused to refund or send shipment, as well as provide tracking information on their alleged delivery!
This back and forth continued until today when I notified my credit card company of what took place & let them know that I still hadn’t received the shipment. At which time a Cancel Payment was put into place. CONSUMERS BEWARE! They’ll take your $$ and not ship your order. Don’t be fooled like we were! We thought that they were probably an off shoot company of Pet Lab Co, so we placed an order thinking that they were legit…. WRONG! As far as our experience with PUPPY LAB CO. - IT WAS NOTHING BUT A TIME CONSUMING, HEARTBREAKING SCAM!!
Hi Arkie,
We’re so sorry to hear about this experience, especially when it involves something as important as your dog’s health. We’d also like to kindly clarify that we are PetLabCo., and after reviewing your account, we can confirm that you currently have an active subscription with us for our ProBright Advanced. However, we are not affiliated with PUPPY LAB CO., and we do not offer a product called Turkey Tail powder.
Because of this, we’re concerned there may be some confusion or a mix-up with another company. We will be reaching out to confirm whether the order you mentioned was placed through a different website or brand, or share any additional details, so we can better understand and help point you in the right direction.
We appreciate your patience, and we're here to help!
Best regards,PetLabCo.
Reviewed Feb. 13, 2026
I purchased the vitamins and the ear product from Petlab. I've used that, and I like it. It's just that I haven't used it a lot. But I use the pro-vitamins. I use that every day for my dogs, and it's actually helping their stomachs. My Bully wasn't able to eat but she had a little appetite after I gave her the pro-vitamin.
Reviewed Feb. 11, 2026
The product came on time and was as promised.
Hi Verda,
Thank you for sharing your positive experience with us! We’re delighted to hear that your order arrived on time and met your expectations. If there's anything else we can do for you, please let us know. We appreciate your feedback and your trust in us.
Best regards,PetLabCo.
Reviewed Feb. 7, 2026
I currently use a lot is the dental health product. I it sprinkle on my dog's food and it really has made a difference in her bad breath. It's gone essentially. I am giving it to her pretty much daily. Petlab has high quality product and is very reasonably priced.
Hi Patricia,
Thank you for sharing your positive experience with our ProBright Advanced! We’re over the moon to hear that it helped your dog’s breath. Our mission is to provide high-quality and reasonably-priced products, and your testimonial reinforces our efforts. We’re thrilled your pup is benefiting from the supplement, and we hope she continues thriving. If there's anything else you need or any more feedback you would like to share, feel free to do so. We are proud to have you in the PetLabCo. community!
Warm regards,PetLab Co.
Reviewed Jan. 21, 2026
They sneak you into a subscription even though you do not sign up for an account or have knowledge of re occurring deliveries. To cancel, even though you do not knowingly sign up for subscriptions and re occurring billing they make you sign up for an account. Help line is just their email. Fraud.
Hi Matt,
We're truly sorry for the confusion and inconvenience caused while trying to cancel your subscription. We never place customers into a subscription without their approval — a subscription only applies if the “Save more with a subscription” option is selected and left on during checkout.
Also, aside from sending us an email, you can also reach out to us through the 'Contact Us' form on our website. Nonetheless, we can confirm that you have successfully canceled your subscriptions in our customer account portal. A member of our Customer Experience team will also connect with you directly to make sure your most recent order is taken care of. Thank you so much for your patience.
If you have any further concerns or questions, our friendly customer experience team at help@thepetlabco.com would be happy to assist you further.
All the best,PetLabCo.
Reviewed Jan. 14, 2026
Product is good. But Customer Service is HORRIBLE!! Amazon fault that someone shipped a OPENED JAR and now I have to Eat the cost. Because I Absolutely will. Or give to my dog an Open Product!! Clark will Never Respond to reply email that he sent. How he IGNORES. I will NEVER order Petlabs ever again. Competition at least has Great Customer Service.
Hi Pam,
Thank you for reaching out and sharing your concerns with us. We're genuinely sorry to hear about your recent experience and the issues with receiving an opened jar. This is clearly not the level of service we strive to provide.
A member of our customer experience team will get in touch directly to discuss a resolution and ensure we're able to rectify the situation to your satisfaction. We deeply appreciate your patience and hope to resolve this concern fully for you.
If there's anything else you need while we work on your case, please do not hesitate to reach out at help@thepetlabco.com.
Warm regards,PetLabCo.
Reviewed Jan. 13, 2026
I bought the green powder from Petlab that's supposed to remove tartar from your dog's teeth. I wanted to use that so I didn't have to get dental cleanings for my dogs because I don't like putting them to sleep. Neither one have needed the dental cleanings since using the powder, which has been great. Their teeth are really clean, especially my 11-year-old dog. For his age, his teeth are really clean. There's still some tartar, but not what you would expect for an older dog.
It's expensive to get your dog a dental cleaning and a lot of people don't like to put them to sleep for that. So I have told many of my friends that it has worked really well for us. It's been easy to purchase from Petlab. I get a reminder in my email from them of when my order is gonna be placed for my subscription, and if I don't need it just yet, I'll push it up a little bit.
Hi Stephanie,
Thank you so much for sharing your experiences with our ProBright Advanced. We are absolutely thrilled to hear about the fantastic results you’ve seen with your dog's teeth. It's wonderful that our purchasing process met your expectations, especially the convenience of subscription reminders.
Your recommendation to friends is immensely valuable to us, and we're grateful that you’re spreading the word about its results and cost benefits. We are ecstatic to have you in our community, and we're delighted to be a choice you’re happy with.
All the best,PetLabCo.
Reviewed Jan. 13, 2026
My Shar Pei Chow Lab mix was losing her hair and something online suggested probiotics, which is what I got from Petlab. She's been taking it for at least three years, and between that and coconut oil, she's got her hair back. I give it to my little two-year old Chorkie too and he's doing great. My sister's got a Yorkie that has gastral problems and she also started giving her dog the Petlab probiotics, and it's really helped her.
Hi Vickie,
Thank you so much for sharing your remarkable experience with us! We’re delighted that the Probiotic Chews have had such a positive impact on both your Shar Pei Chow Lab Mix and your little Yorkie. It’s heartening to hear how your sister's Yorkie benefited, too. Thank you for passing on your recommendations to your family and how our products make such a difference. Your testimonial not only inspires us but also contributes to spreading positivity to our PetLabCo. community.
Kind regards,PetLabCo.
Reviewed Jan. 13, 2026
I have a dog that has skin issues and he's also licking a lot. So I decided to get him Petlab's Probiotic Chew and Joint Care Chew Advanced, one to make his skin and coat better and the other to stop his licking. It works because he's up and walking. He was paralyzed and it slowly came back. The vets say it's a miracle and that was because he was getting good nutrition. I swear by their products and I'm quite happy with them.
Hello Julie,
Thank you so much for sharing your heartwarming story with us! We are absolutely thrilled to learn about the remarkable results you've seen in your dog's health with our Probiotic and Joint Care Chews. Hearing your furry friend's progress in mobility is incredibly touching and is the type of outcome that motivates our team.
If there is anything more we can do for you or your pup as we move forward together, please feel free to reach out.
Warm regards,PetLabCo.
Reviewed Jan. 13, 2026
Our dog itched a lot. He was scratching and licking a good bit. It was nothing that severe. But he is over 11 years old now and it was a constant irritation for him. He couldn't comfortably rest. We got the allergy and immune probiotic chew from Petlab. He doesn't scratch like he used to since taking it. My wife already set up an automatic refill and I was unaware of that. I turned around and I had put one in myself. But I put it in for the wrong size. So when Petlab sent it, my wife called them to get information how to send this product back to them and to cancel the thing that I signed up to. The person she talked to was very nice and they said, "Don't send this back. Just find somebody that can use it and give it to them."
I put the product online among a couple of my friends and posted what it had done for our dog when we put him on it, and they were interested in it. So the fact that we didn't have to go through the hassle to box it up and pay and send it back was very impressive. That was very appreciated. Petlab has been super to work with.
Hello Stan,
Thank you so much for sharing your experience with PetLabCo. We're thrilled to hear about the positive change in your dog's comfort since using our Allergy and Immune Chews. It's great to know how significantly it has helped him.
We're also immensely pleased to have met your expectations with our customer service. Your happiness and satisfaction mean everything to us. We genuinely appreciate your recommendation, and we’re here anytime you or your adorable pup needs further support. Please reach out if you have any more questions or need assistance in the future. Thank you for choosing us!
Warm regards,PetLabCo.
Reviewed Dec. 23, 2025
A friend of mine gave me her dog's probiotics, vitamins, and some treats from Petlab. So I ordered and they were good for my dog. He's getting older, so I was giving him some vitamins and trying to prevent and help him with his digestive problems and his ligaments. Fortunately, he's been healthy, better digestion, and he's walking more comfortable.
I've been ordering whenever I run low of the products and I never had any issues with my purchase experience. The last time I ordered, it was delivered to a wrong address and so, I brought it to their attention and they sent me the replacement right away. That took three to four days.
Hi Claudia,
Thank you for taking the time to share your experience with us. We're thrilled to hear that our products have been beneficial for your older dog's digestion and ligament support, leading to positive health outcomes. It's always great to know our offerings are supporting your furry friend’s health and well-being.
Thanks again for your feedback, and for choosing our products. Should you need any assistance or have any questions, we're always here to help at help@thepetlabco.com.
Warm regards,PetLabCo.
Reviewed Dec. 18, 2025
I have been purchasing Petlab for over a year and I have only purchased the dental powder, which has made a big difference on my dog. Petlab is awesome and I love it. However, the prices are extremely high. I was informed by my vet that there is a new company coming out with the same ingredients at a lesser price. I may switch for the price in the future.
Hello Christina,
Thank you so much for sharing your positive experience with our ProBright Advanced! We're delighted to learn that it has made such a remarkable difference in the oral health of your dogs. We work hard to ensure the quality and benefits of our products, and it’s wonderful to hear you’ve had such success with them.
We completely understand the importance of cost-effectiveness. We put a lot of thought into choosing top-notch ingredients for our products to make sure you're getting the best. We totally get the importance of budgeting and have some great discounts and subscription choices to help you save.
We truly appreciate your kind words and your support. If there's anything you'd like to discuss further, please don't hesitate to contact our customer experience team at help@thepetlabco.com. Thank you again for choosing PetLabCo!
Warm regards,PetLabCo.
Reviewed Dec. 17, 2025
They're the best thing on the market. I would recommend Petlab to any pet owner, and I have. I've been doing some research on a lot of supplements and I've tried a couple before but they didn't work with my dog. She gets yeast infection in her ears, and these probiotic chews are the only ones that I've found that's helped her with that. I also got some for her overall allergies. You would see bumps and rashes on her tummy, she was licking and chewing at her paws, and shaking her head, and scratching at her ears. We've been on for four months now and all of that is gone. She is doing really well with them. She's a 60-pound American Pitbull and will be two years old in February.
Hi Roger,
Thank you for your wonderful review! We're pleased to hear about the noticeable changes in your dog's health with our Probiotic Chews. It's gratifying to know her discomfort is under control after using our product. We truly value your trust in our products, and your heartfelt recommendation means a lot to us. Should you need any assistance or have any questions, please feel free to reach out. We’re here to support you and your dog on your wellness journey.
Best wishes,PetLabCo.
Reviewed Dec. 11, 2025
I have been using Petlab for way over a year and I tell everybody about it. Friends and family have seen both my dogs and they have seen a change in their health. You can't go wrong with Petlab. I promise you it will do good for your dog. I have a 5-pound chihuahua and a 15-pound Jack Russell. They had real bad dry skin and were itching. Petlab helps with their gut too. My boys seem to be a lot healthier, more energized, and less itchy. It comes by the first week of the month, within three days. The packaging is good except for one time I got one bottle and it was busted, but they replaced it.
Hi Cassie,
Thank you so much for sharing your wonderful experience with us! We're overjoyed to hear that our products have made such a difference for your Chihuahua and Jack Russell. It’s fantastic to know that they are doing so much better.
We’re also pleased to hear that you’ve found our ordering process to be smooth and that our usual delivery timeframe works well for you. Your willingness to recommend our products to others is one of the greatest compliments we can receive. Thank you for choosing us for your pets’ needs. If you ever need assistance or if there’s anything else we can do for you and your pets, don’t hesitate to reach out at help@thepetlabco.com. We’re here to help!
Best regards,PetLabCo.
Reviewed Dec. 9, 2025
Omg we have a dog that has a worst breath in America. I thought she was dying by the smell of it. Only 'cause she's not my dog and I didn't know! But within three servings of this powder, has completely turned this dog's breath around! Kid you not. It's awesome and she's no longer acting like her teeth hurt or her gums. I am jumping for joy for this baby girl. This is my roommate's husband's dog so we all live here together and I'm the one that walks her, feeds her and I'm just very very happy. Thank you so much for your product. You helped me with being depressed over her. When an animal is hurting or is not feeling well I also hurt or I also do not feel well. It's just like that for me. God bless y'all. keep it up!! ❤️❤️
Hi Robin,
Thank you so much for sharing your heartwarming story with us! We're thrilled to hear that our ProBright has made such a positive difference for your roommate's husband's dear dog and that her breath and comfort have improved. We’re here to support you every step of the way in helping her well-being, and hearing that our product brought joy into your home truly blesses us. We appreciate your kind words and dedication to caring for this lovely dog.
Please don’t hesitate to reach out if there is anything else we can assist with. Thank you for trusting us with your pet's care and for being part of our community.
Best regards,PetLabCo.
Reviewed Dec. 6, 2025
Products seems okay, but poor customer service. They use AI that often fails and live rep is not there to help. They do not care if you are a subscriber or frequent shopper. They are also using a third party to ship their product so the product gets mixed up sometimes.
Hi Sao,
We appreciate your feedback and are truly sorry to hear about your recent challenges with our customer service. While we do have Zeeko as PetLabCo.'s AI Agent to help speed up responses, you can always speak with a live representative.
Thank you for bringing the shipping mishaps involving our third-party partner to our attention as well. Please know that this isn’t the experience we intend to create for you or any of our customers, whether you're a subscriber or an occasional shopper.
We are actively working on ways to improve both our customer service and the reliability of our shipping processes to ensure accurate and dependable delivery on a consistent basis. Your input is invaluable in this restoration process, and we'd be grateful for the opportunity to resolve these concerns promptly. If there's anything you would like to communicate or another chance we can provide to improve your experience, please reach out again at help@thepetlabco.com.
All the best,PetLabCo.
Reviewed Dec. 6, 2025
This product gave my dog horrible bloody diarrhea. No other diet changes for him. This was the only issue. They promised a money back guarantee via their ads but ONLY unused product is able to be returned for a refund. Definitely would NOT recommend. I tried their online Chatbot to make a return on the unused product and it did assist at all.
Hi Megan,
We're sorry to hear your pup had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take concerns like this very seriously. A member of our Customer Experience Team will be reaching out to you directly to learn more about your dog’s experience and make sure you’re properly supported. We truly appreciate your patience, and we’ll do everything we can to assist you with this. Thank you for bringing this to our attention.
Kind regards,PetLabCo.
Reviewed Dec. 5, 2025
I wanted to inform you that I bought your product about a week and a half ago. I did this because of testimonials and advertising from your company, but this is misleading advertising; it's all lies. My dog is now sick because of using the product. He has severe pain in one ear and is secreting a lot of yeast from it. Instead of helping, the product only made the problem worse. I had to stop using it. I wasted my money; your product is garbage and lies.
Hi Erika,
We're so sorry your dog had this experience. We follow stringent quality measures to provide the best products for our pets, and we never like it when our pups feel less than wonderful. A member of our Customer Experience Team has already responded to your email, so we can learn more about what happened and support you further. We really hope to hear back from you soon so we can look into this in detail and make things right for you and your pup.
All the best,PetLabCo.
Reviewed Nov. 29, 2025
This product doesn't work at all! I am very dissatisfied with this product. Make sure to DOUBLE check your subscription is canceled, I did mine but their system didn't process my cancellation and I noticed they charged me $60.48 to send again this product. I didn't get it why they are doing this, but the true is that they are taking your money so easy playing with your intelligence and taking advantage just because we are desperate to help our pets.
Hi Grace,
We're truly sorry to hear about your experience — we can only imagine how frustrating this must have felt, especially when you’re just trying to do what’s best for your pet.
After checking your account, it shows that the order was already processed before your cancellation was made through our Customer Account Portal, which is why it still went through. That said, a member of our Customer Experience team has already addressed this for you and issued a 50% refund for that order. Refunds typically take up to 10 business days to reflect in your account, depending on your bank.
We never want you to feel taken advantage of, and your feedback is incredibly important to us. Please don’t hesitate to reach out if there’s anything more we can assist you with — we’re here to help.
Warm regards,PetLabCo.
Reviewed Nov. 22, 2025
I am very unhappy with PetLab Co.'s Dental Powder and with PetLab Co. in general. I purchased some and my pups developed diarrhea. I stopped using. They were fine. Tried it again, and same thing--diarrhea. I canceled a subscription, only to have them charge my credit card for $56.00. I have attempted to get a return number as I now have two more containers of this stuff. No responses to my online request to fix this and get a return number. No response to my email and they never answer the phone. PeLab Co. -- do better for your customers. My order number is #**. If you want to do the right thing and communicate with your (former) customers. It would be a lot easier if I could just send back the order and have you credit my card than having to waste my time posting this. TERRIBLE - nonexistent customer service.
Hi Andrea,
We're truly sorry to hear you and your dogs had this experience. We are committed to providing beneficial products for dogs and would never sell anything that could potentially harm them. We understand how frustrating and disappointing this must feel. One of our Customer Experience team members will be reaching out to you directly to help get this sorted — including looking into the charge, your cancellation, and providing the return details you’ve been trying to obtain.
We deeply appreciate your patience, and we're truly sorry you’ve had to spend your time chasing this. We’ll make sure you get the support you should have received from the start.
All the best,PetLabCo.
Reviewed Nov. 20, 2025
I purchased the probiotic for my three dogs. They had lose stools, and loss of appetite. Since using the probiotic, their stools went back to normal like they were supposed to. Also, they were eating. They had a lot more healthier appetite to wanting to eat instead of just nibble at it. So, for me, the probiotic made their stomachs feel better, and they wanted to eat. It was very easy to purchase from Petlab. I'm on a subscription with them. So, they mail them to me. I'm very happy with it.
Hi Allen,
Thank you so much for sharing your great experience with our Probiotic Chews! We're thrilled to hear that it has made such a positive difference for your three dogs, helping their stools and appetites. It's wonderful to see that they are thriving and eating well again. We're pleased that your subscription with us provides the convenience you need. We genuinely appreciate that you are part of the PetLabCo. family. Thank you again for your feedback and trust in us!
All the best,PetLabCo.
Reviewed Nov. 20, 2025
My dog loves the dental sticks. My girlfriend asked me how I keep my dog's teeth clean because her dog had plaque. I told her to get the dental sticks from Petlab and I sent her the picture. I love the product. I have it on repeat orders online. They always contact me to say, “Your order's ready to ship,” and if I need to change anything. They're great. It's more expensive than some of the products I can buy at the grocery store. But it's great value. My dog goes to the vet and they say he has the best-looking teeth of any dog that they have at there. I'm very, very pleased with their dental sticks.
Hi Ruth,
Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that your dog enjoyed our dental sticks and that her dental health is now top-notch. A heartfelt thank you also to your daughter for recommending us; personal referrals are incredibly valuable to us, so it means a lot.
We appreciate your kind words regarding our customer service and your feedback about our product value. We're committed to delivering exceptional products, ensuring they're worth the investment. Your thoughtful and kind feedback is a powerful testament to the care and dedication we pour into every product. Thanks again for placing your trust in us. We're here for your pup, and we're so grateful to have you as part of our community!
Warm regards,PetLabCo.
Reviewed Nov. 20, 2025
I had a Cocker Spaniel that the doctor I took him to suggested that they pull off all of his teeth because they were afraid of an infection, which they did. It was the worst experience at that time I'd ever had with an animal. I felt so bad that I did that. He eventually died of cancer several years ago, but then we got this little Cavalier King Charles Spaniel, and I wanted to make sure that that would never happen to the dog or me again.
I go back to the vet every January for a wellness check. My dog's breath was a little bad and the vet said, “We may have to do something about those teeth. Are you brushing the teeth?” I said, “No.” There are people out there that successfully do that, but I'm not one of them. I started giving my dog Petlab's powder. I put it over her food to help her teeth stay clean, remove the tartar build-up, and get them white. It's been about a year and I can't wait to see what the vet says, because her teeth look awesome. They look like little puppy teeth. I love that powder product from Petlab. It does its job.
Hello Cynthia,
Thank you so much for sharing your positive experience with our ProBright Advanced! We are thrilled to know that our product has significantly helped your dog's dental health, leaving her with teeth that are almost as healthy as when she was a puppy. It's wonderful to hear that our supplement has brought you such peace of mind.
Your enthusiasm, particularly about discussing the results with your vet, is fantastic. We greatly appreciate your recommendation to other pet owners, and we're proud to provide an easy and beneficial dental care option for furry friends everywhere.
Should you have any questions or ever need assistance, please don’t hesitate to reach out at help@thepetlabco.com. Thank you once again for being a valued member of the PetLabCo. family!
Best regards,PetLab Co.
Petlab Co. Company Information
- Company Name:
- Petlab Co.
- Company Type:
- Private
- Year Founded:
- 2018
- Address:
- 1375 Broadway, 15th Fl.
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10018
- Country:
- United States
- Website:
- thepetlabco.com
