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Natural Balance Pet Foods
Overall Satisfaction Rating
2.76/5
  • 5 stars
    42
  • 4 stars
    14
  • 3 stars
    14
  • 2 stars
    17
  • 1 stars
    58
Based on 145 reviews that contain star ratings
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    Natural Balance Pet Foods

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    366 Natural Balance Pet Foods Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 16, 2019

    My dog had been having diarrhea for a while and itchy skin for the longest I could not figure out why. I’ve had him on the same food for many years and after doing a lot of research decided it was time to switch his dog food. I was thinking possibly my dog can be allergic to the food I have been giving him so I looked online at different brands and read a lot of reviews and decided to go with natural balance seems like it had a lot of good reviews. Well after one serving, his diarrhea went away. So I was extremely happy about that. But the following day I started noticing a strong smell of cat pee on him. I thought maybe while I was walking him he may have got too close to a bush that a cat could have been hiding in or peed in.

    I also noticed he also has been scratching more than ever. He’s scratching himself so hard I’m worried he’s going to make himself start bleeding. I gave him a bath, the smell was gone and he was happy. I washed all his beds and then about an hour later after I fed him the strong smell of cat piss was back again. Now I’m back online and wished I would have done more research bc I’m seeing a lot of complaints from many other people having this same issue with Natural balance. I’m going to have to stop feeding him this because I can’t take this smell anymore it’s making my house smell too. And this food was so expensive too. Now I'm back to looking around for another brand of food. Why is this food causing this foul odor??

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2019

    To all who give their dog this food, STOP. We have used this food for 2 decades and when they changed the formula in June or July 2018 our dog got deathly ill. Thank god for our local pet food store that told me they had changed the formula. After numerous vet appts and medicine and procedures our little girl has finally recovered and it was all about changing her dog food. I'm giving it 2 months to make sure she's 100% before I contact whoever I need to to stop selling this food. Dick Van Patten truly cared about animals and this food had been something we depended on for all our dogs in the past, but not anymore. Please stop feeding your dogs this food.

    11 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 30, 2018

    I fed the potato and duck formula for over a year. My dog has eaten this food since she was a puppy. Natural Balance is the only food she has ever eaten. Over the last two months she suddenly started to gag and vomit while eating the food. She wouldn’t even finish the bowl of dog food before vomiting. She sometimes would spit the food out too. At first I just thought maybe she started new habit of eating too fast so I got her a slow feed bowl. The problem continued. I have switched food and I no longer have a vomiting problem. Natural Balance must have changed something in the food. I see no other explanation.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2018

    We have two older dogs with some health issues. Opened a new bag and noticed many pcs of the kibble were burned. Why would Natural Balance allow this to be shipped to dogs. Checked and throughout the bag. Who wants burned food. Pretty upset.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 16, 2018

    After using this product for 3 years with no problem, the Venison & Sweet Potato this past Monday I opened a new bag. It's 4.5 lbs. It looked different in color and size kibble. My dog when I came home from work had eaten all of what was in her bowl. Very unusual. So I gave her a small amount more. She had been fine the night before until 5:30 AM Tuesday morning when she became very agitated. She needed to go out. She will not do the business in the apt. Very loose stool. Three hours later once again agitated. I took her out and her diarrhea was much worse and I could tell she was in pain.

    I contacted her vet, she was placed on a bland diet. She's not been herself. Got a different bag of the same food, the vet wanted me to try and give her a few pieces mixed with her bland food after being off NB for a few days. Back to having bad diarrhea. She is now on meds for this. I have contacted Natural Balance about four times in the past few days for answers. All they keep saying is that there has been no change in the formulation, and yes this batch was different in color and size. This was purchase thru Amazon and they have pulled this size bag off their website after I contacted them. This is a problem! New bag, my dog gets very ill... Coincidence... I don't think so!!

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    18 people found this review helpful
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    Rated with 2 stars
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 29, 2018

    My cat has health issues like hyperthyroid and IBD. I was giving my cat venison food from the vet but soon after I started her on it, it was backordered so I got this NB venison from the pet store. It was easier to get this from the store than travel to the vet so I kept giving it to her. Initially she seemed to like eating it. However at some point she was throwing up more often, to the point of daily vomiting of bile. Then one she just stopped eating. I thought she was going to die. Then I got some of the venison food sold at by the vet and gave it to my cat to see if she would eat it. She gobbled it down. She gained weight (she was scrawny before), and she went from listless to bring & alert. Around the same time that she refused to eat, I gave her a Reiki treatment. It is hard to say what caused this 180 turnaround - she rarely even vomits anymore - but I really think the NB food was bad for her. So be careful before feeding it to your feline sweetheart.

    5 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Oct. 23, 2018

    My 15 year old Rottweiler mix has eaten the "Sweet Potato & Fish" dry and wet dog food for just about all of his life. He has severe allergies and this has always been my go-to food even though it's expensive; I've found it to be the best up until recently. As others have noted I recently noticed a color change of the bag and was a little suspicious but didn't think much of it. But now He's puking constantly and when he does manage to keep it down for a few hours, the food is undigested when he does puke it up. He's also had bouts of diarrhea and the worst gas! I mean it's like somebody died up there LOL. It's bad! So bad that it has gotten me researching and looking into this food a little bit more and I believe that the ingredients have recently changed.

    Probably at the same time they changed the color of the bag is when they changed the ingredients? I don't know but I believe it used to be salmon in this food but now it's something else and obviously something not very tolerated by my dog so now he's 15 years old and I'm going to be starting like brand new trying to find a different food that works for him. What a way to ruin something good.

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    16 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 16, 2018

    I tried all types of can, pouch and plastic tub wet foods for my diva Midnight. She will only eat Natural Balance, grain-free wet food. I mean, the ONLY wet food she will eat. She loves it and has never had any adverse reactions. The bonus is that she loves every flavor of Delectable Delights.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 7, 2018

    I originally purchased the Venison & Sweet Potato formula because it was free of all the allergens my dog has issues with. Unbeknownst to me the flax seed was switched to salmon, which my dog is allergic to (yes, dogs can be allergic to salmon). I watched my dog slip into lethargy with open sores he had chewed on himself (no vomiting or diarrhea) over the course of 9 months. I thought he was done for at 7 1/2 years old. By happenstance I noticed the ingredients had been switched.

    I immediately switched him to a new brand and within a month noticed his energy and vitality is back. Two months later, we have our dog back, full of himself and ready to go on walks. How heartbreaking and expensive this whole endeavor has been. Not only was I paying for expensive food he shouldn't have been eating due to one ingredient change but I was paying for ** to quell his allergy itchiness. On the new food, I no longer need **. Pay attention to ingredients and know that vomiting and diarrhea may not be indicators - but itchy skin may be your clue.

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    14 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 26, 2018

    I just started the new Natural Balance Limited Recipe. My dog has been vomiting every day since I started. He has never vomited on any dog food previously. It started the very first day I gave it to him. Thought he was just sick. Then every day thereafter he couldn't keep the food down.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 19, 2018

    I started feeding my labrador retriever Natural Balance Lamb and Rice dry dog food because of allergies. This brand was recommended by her allergist. She has had very loose stools for a while. I thought it might take her a little while to adjust to a new dog food. This was not the case! She continues to have very loose stools. I have taken her off Natural Balance and put her back on Just 6 by Rachael Ray. She does very well on this brand!

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 28, 2018

    Have fed Potato and Duck for more than two years. Got a new bag and the color was much lighter than usual, so was a little concerned that something had changed. And sure enough, my boy started throwing up, then diarrhea and then refused any kibble. I called NB and they claimed there had been no change and color variations are normal since they don’t add color or dyes and their food is all natural. Got a second bag. Same thing - squirting diarrhea like cola out the back end. My standard poodle can’t have anything with peas, so finding kibble is a challenge.

    16 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 28, 2018

    We have used Natural Balance for almost a decade. Recently all 4 dogs have developed major on-going watery/loose stools. The only common factor with the four dogs (one lives with my sister, one with my parents and 2 with me) is the food. After looking at these reviews I have officially pulled them off NB and moved on to Taste of the Wild. I can’t risk it. My boxer is lethargic and refusing to eat the NB anyway. It was a good run. I hope the company takes this seriously and makes the changes needed to keep our dogs healthy. Right now this food is anything but safe or healthy.

    24 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 6, 2018

    My 14.5 year old schnauzer choked to death. He had eaten Canidae can food for a while and before that he had eaten other quality can food products. I got him the Nature Balance Van Patten chicken flavor roll and he was dead within a few days. The food was caught in his throat. Apparently he had tried to drink a lot of water to loosen it or soften it to swallow. He didn't make it. We found him dead when we came home. I am beyond devastated. Please if you use this product be very diligent when they eat or moisten it before you give it to them. This loss is forever. The way he died haunts me. I can't explain it. Our love for these babies is undefinable. Losing my child (dog) this way is so hard to deal with.

    6 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: July 22, 2018

    Early this AM (around 5:00 AM) July 22, 2018, I had to rush my Bichon Frise to the local emergency pet clinic. He had developed acute diarrhea and followed up with the severe vomiting (bought some dry kibble in the earlier AM and then by later afternoon was completely clear and bright yellow.) The diarrhea was horrid and basically he was going 7 - 8 times that day (yesterday July 21, 2018). The vet took the fecal sample, injected him with **, gave subcutaneous fluid for dehydration, dispensed ** antibiotic. I handed him the plastic bag with both the Natural Balance Original Ultra Reduced Calorie Formula Ultra Premium Dog Food Kibbles and the can of the Natural Balance LID Chicken and Sweet Potato Formula.

    I told him I had just ordered another order of these products on July 2, 2018 and they arrived July 5, 2018. I had finished up the other remaining foods (same) until they run out approx 5 days ago. Then I switched to the new order shipment. I told him when I first opened the can it was rather mushy not as firm as normal in the past and had an unusual odor? I also told him that some of the dry kibble did not always have a same/similar odor and varied colors? He said "perhaps you should contact the Chewy.com and either request a refund or replacement as I had been using both of these products for many months without any physical issues until now.”

    I feed my Bichon the same exact amount, product and time each and every day. He has not been put into any groomer (I do it). He has not been boarded nor does he go walking the neighborhood (he rides in a doggie stroller). Sooooo, not due to outside "roaming". Even has his own little fenced in area for his bowels and potty. That is cleaned daily. So, I contacted the Chewy.com today, they are sending another batch after they took my information, shall see. Meanwhile he is on a bland diet for at least another 4 days then gradually (ever so gradually) wean him back to the Natural Balance.

    Sure is an expensive Dr bill if in FACT it was the food, sure seems odd about the timing for sure. My little Bichon came from an abused shelter many years ago, so I did not pay a fortune for him but I have given him TONS of love... Sure don't want to feed him something that will make him so sick. The vet said if I wanted to check the dog food would cost around $200 on top of the bill. I rejected that, already have a $277 bill.

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    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 22, 2018

    Upon the recommendation of my vet, I had been feeding my dog Natural Balance, Duck and Potato for approximately two years due to possible allergies. Since starting her on the diet I had to bring her in for two possible UTIs due to frequent urination and blood in her urine which we treated with antibiotics. Then she developed unrelenting sneezing and coughing which could not be treated with any antibiotics or allergy medicine.

    Finally, she refused to eat this food any longer and almost overnight became lethargic and severely dehydrated. In less than 36 hours I had to euthanize her due to her organs failing. There were symptoms of possible pancreatitis or fluid in the lungs. From the information provided recently on the potato based dog foods I would guess this food is what caused her death. These symptoms have been described in many previous posts. I hope this information will help spare someone and their pet from the needless suffering.

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    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 16, 2018

    We were directed to this brand by a vet due to our puppy's allergies and it had 5 star reviews across the board until a few months ago. We had been using the Venison & Sweet Potato L.I.D. for over a year before I started to notice my dog was suddenly starting to behave very differently. She would sniff her food and not eat, then whenever she did eat, she would cough/gag. She would cry at me 24/7, no matter what I did for her, she was inconsolable. Constantly needing to pee, frequently squatting. I caught her throwing up yellow bile. When I googled her symptoms, it seemed like she had a UTI or something liver-related. After at least 3 visits to the vet to no avail, I thought to do some updated research on her food again which is when I stumbled upon all these negative reviews with dogs displaying similar symptoms. Thanks to the reviews on this site, we were alerted to the change in owners and formulation.

    It's been roughly one week since immediately changing her food with vet approval and giving her a pet probiotic, she is finally returning to normal after this hell of an experience. Will never buy Natural Balance products again. Made my perfectly healthy 2 year old puppy very sick and I'm certain could've eventually killed her if I ignored it long enough. This product should not be on the shelves!

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    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 15, 2018

    I started feeding Natural Balance LID dog food 20 years ago and have fed it to all of my dogs religiously since then. They used to advertise that the first ingredient was protein. The name of the food has always been Protein & Veg (Duck & Potato/Venison & Sweet Potato etc.) They’ve changed their formulas on this and the much-loved log roll food, that I used to train all of my puppies until my last one. Protein is no longer the first ingredient, and my dogs don’t like it as much. They have also steadily raised the prices while making the bags smaller. And yes, my dogs too, have started having more episodes of G.I. problems. I am now steadily moving them to a limited ingredient, raw-based food diet. I will stop buying NB as soon as I have transitioned my pups. Dick Van Patten is rolling in his grave, and his heirs should be ashamed of themselves.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 1, 2018

    The last bag of Natural Balance Lamb and Rice LID I purchased on June 26, 2018 had all 4 of my dogs vomiting with liquid bowels and very lethargic within 12 hours after eating it. One of my 4 dogs is highly sensitive to any kind of pea protein as a filler in grain free foods so I have been getting Natural Balance dry dog food for her for about a year since it doesn't use any form of pea. The others were getting it as part of their rotation. They all seem to have fully recovered once it was all out of their systems, but looking at other reviews now I'm worried about any long term issues that may surface in the future. I will never buy this brand again.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 13, 2018

    My 2 bulldogs have been on this food for years (1 for 7 and 1 for 3) due to food sensitivities. The last bag (Lamb and Rice LID) I purchased on June 8, 2018 made both my dogs sick with diarrhea and GI problems. At first did not realize it was the food. Put them on rice and pumpkin to settle their stomachs. Slowly restarted the food and it happened all over again 2 days later. Due to 5 days of diarrhea I had to bring them both to the vet ($500+ later). My older dog barely is getting up from his bed. After reading some reviews on different sites this seems to be a recent trend with the Natural Balance products. I contacted the company and all they could say was that there was a formula change a couple months ago and that they test for 9 contaminants. Was not very satisfied with their response. Be very careful with your pets!

    29 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: June 13, 2018

    I am so sad and worried. I used to buy Blue Buffalo and on the recommendation of my pet store switched to Natural Balance. Recently, my cat stopped eating much of his food, and started losing weight. I was worried maybe his teeth were hurting. I check them and they were fine, but added a bit of water to his food. He started eating it but would then throw up occasionally (Green pea and Salmon). When I went to the store to buy another bag this weekend, they said the supplier is having an "issue" with this formulation and the only one available for me to buy was the Green pea and chicken. He's eating this one enthusiastically, but my trust has been broken. He still seems to be losing a bit of weight as well and it's noticeable for a cat that was at 14 pounds just a few weeks ago. I'm throwing out the entire bag tomorrow and buying a different brand.

    11 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: June 10, 2018

    I bought the limited ingredient fish flavor. Mixed it with the brand I normally give her. She started with diarrhea and within 3-5 days would vomit after she ate it. The only thing she is throwing up is the undigested food. Once it’s out of her she feels better. Won’t buy it again.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 6, 2018

    Similar to other recent reviews. My dogs have been on this food for all or majority of their lives. I have a senior dog that is 15 and she has been on this food for 8yrs. The last bag I bought (venison and sweet potato is the flavor I have always used) both dogs are refusing to eat and we have had issues with them throwing up after eating. I also plan on taking my food to be tested as it is unlikely that both dogs would at the same time start to refuse food. These are labs who have always been healthy eaters and have also recently had full blood workups. Something in their formula must have change.

    29 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: May 10, 2018

    My dog has severe allergies and has been eating Natural Balance Chicken and Sweet Potato for 3 or 4 years now. I have always loved this brand until recently, my dog became very sick, he is not eating and has lost a lot of weight. After multiple vet visits and vet bills up over $1500 come to find out he has high Ionized calcium levels in his blood (all of a sudden). We have never ever had any issues with him. Since the change of ownership and formula my dog has become extremely ill and not sure what the outcome will be. I am extremely overwhelmed with all of this. The vet did tell me to this may have been from his food. I will be submitting his food to test for poison, etc. I wish they would not change something that worked so well for years to save a buck. Now my dog is suffering and it could be terminal. Thanks Natural Balance.

    40 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 7, 2018

    I love the limited ingredients, grain free and the variety of flavor/ingredient offerings Natural Balance provide. My dogs cannot eat anything 'with feathers' so the sweet potato and fish recipe is perfect for them. We get compliments on how shiny and soft their coat is all the time! We have 2 dogs at 40-60 lbs and the 26 lbs bag lasts us about 3 weeks.

    8 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: April 29, 2018

    I have a very large hound that is allergic to everything and also has digestive issues. The Natural Balance limited ingredients brands are the only food she can tolerate. It's a bit pricey but compared to the vet bills it's really worth it. I go through 2 each 26 lb bags a month. I find my dogs are happy and healthy and they enjoy the food.

    4 people found this review helpful
    Insufficient response received
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    Verified Reviewer
    Original review: April 3, 2018

    I have contacted Natural Balance asking two simple questions: 1) If the chicken they use antibiotics free. 2) Where are the products made. They refused to answer in writing and insist that they talk to me on the phone. I just do not trust the company that is not transparent. Although my cat enjoys their wet food, I decided to go with other more honest company that has nothing to hide.

    38 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 29, 2018

    Natural Balance Sweet Potato and Venison Dog Food - My dog has been eating this formulation for the majority of his life (he is now 11) without issue. With the second to last bag I bought, I noticed he would vomit sometimes directly after eating. I assumed he was eating too quickly and so I began separating his feedings into two portions. With this new bag, he has been vomiting every single time he eats as well as for a few hours after. I am taking him to the vet today. I called Natural Balance customer service and was informed the formulation had changed. I told them I am going to have the food tested and publish the results. They offered me a refund for this bag and I am opening a medical complaint with them after the vet. Food was purchased on Sunday 3/25/18 from PetSmart in Bellmore, NY on Merrick Road.

    69 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 21, 2018

    When you don't use preservatives sometimes you get worms in the food. Sorry but you cannot have it both ways!! I have personally been feeding several Natural Balance products to my tiny fussy dog for ten years!! When I got him he was not abused, however, the people who had him did not realize that he needed tiny dog food. Eating for him was a horrible experience!! When I finally discovered this food (Mini Chicken & Sweet Potatoe and Venison treats), he went crazy for it!!! They sadly took the rolled tiny dog food off the market, the new one he did not like :(. But we still give him the Jumpin' Stix. He has tooth issues so the food has to be small and soft!! These Jumpin' Stix treats are the best!!

    12 people found this review helpful
    Insufficient response received
    Verified Reviewer
    Original review: March 14, 2018

    We recently switched to Natural Balance Chicken and Sweet Potato dry food. We gradually switched using a mixture of old food and Natural Balance Brand. After a week or so, our 7 year old became very bloated and his legs swelled. Concerned because this had never happened before, we rushed to an emergency vet. After blood and urine tests, it showed he was losing protein. Also did an ultrasound and no other issues were found and kidneys looked normal. Due to the amount of loss detected in his tests, he has been diagnosed as severe kidney disease and prescribed medications and a special kidney care diet. I have to question this and had thoughts from the get go that it might be food related.

    He hasn't lost any weight and was an extremely active and happy dog before our rush to emergency and even then was ready to play and energetic. Eating eagerly etc. To think that he has severe kidney disease is hard to swallow. $1000+ later of vet bills, tests, plus meds and special diet, I can't help but think it is food related especially after reading other reviews. I will be sure to tell anyone that is thinking to buy this food to try another brand as it simply is not worth the risk! Our story is too similar to other stories.

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    30 people found this review helpful
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    Natural Balance Pet Foods expert review by Dr. Ken Tudor

    Natural Balance is endorsed by actor Dick Van Patten and has been using nutritional science to formulate dog food since 1989. This food is often used by dog trainers.

    • Company owned by dog owners: Most of the owners and employees own dogs; their goal is to create food that maximizes canine health for their own animals as well as the dogs that belong to Natural Balance's customers.

    • Offers choices for dogs on limited diets: Dogs who need a low protein, low carbohydrate or grain-free diet can get the nutrients they need.

    • Extensive testing before release: Natural Balance food is always tested for nine contaminants before being released for sale.

    • Real-time lab results: Users who want to know exactly what is in their dog food can input the bar code online and get access to lab results.

    • Dog Rolls offer dogs a nutritious treat: Dog Rolls can be used as a treat or as a main meal; this product helps keep skin healthy and is often used by trainers to help reinforce good behavior.

    Profile picture of Dr. Ken Tudor
    Dr. Ken Tudor Pet Food Contributing Editor

    A recognized expert and leader in pet nutrition, Dr. Ken Tudor has written over 200 articles on the subject. He also has a featured weekly blog on petMD, is published in major veterinary journals and is a frequent internet media guest expert. He is the founder of Hearthstone Homemade, a recipe and supplement program for pet parents wishing to feed nutritious homemade dog food.

    Natural Balance Pet Foods Company Information

    Company Name:
    Natural Balance Pet Foods
    Phone:
    800-829-4493
    Website:
    www.naturalbalanceinc.com
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