Natural Balance Pet Foods
Natural Balance Pet Foods
Overall Satisfaction Rating
2.75/5
  • 5 stars
    29
  • 4 stars
    9
  • 3 stars
    12
  • 2 stars
    10
  • 1 star
    41
Based on 101 reviews that contain star ratings
Show rating distribution

Natural Balance Pet Foods

ConsumerAffairs Accredited Brand

For over 22 years Natural Balance Pet Food has worked to provide the best possible nutrition for your pets. Natural Balance has led the way in pet food safety as the only pet food company to post the test results online for every batch of our food. We appreciate your concerns and want to talk with you directly.

A+

BBB Rating
Read More Read More
Select stars to rate your experience
Very dissatisfied with the experience
Dissatisfied with the experience
Satisfied with the experience
Happy with the experience
Would recommend to a friend
Last updated: Nov. 15, 2017

318 Natural Balance Pet Foods Consumer Reviews and Complaints

Filter by:
Any
Verified Reviewer
Original review: Nov. 15, 2017

I have a cat with a fish allergy. He was doing great on this then his itch attacks started and kept getting worse. I started looking for another food to try and when comparing ingredients, found they added fish oil! I'm so disappointed in this company! They call it a limited ingredient diet, but it's not really. Now trying to find a fish free food that he likes as much as he did this one.

Get expert advice delivered right to your inbox

We try to avoid the fluff and deliver tips and guides that really matter

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
Unsubscribe easily whenever you want
No response received
Verified Reviewer
Original review: Oct. 11, 2017

Worms in sealed roll of lamb and chicken dog food roll - Bought this product made by Natural Balance on the clearance rack of a major pet supplier and I will be returning the packaging. I fed my dog a small end piece before I unwrapped it. Afterwards I removed the wrapping to cut the food roll into portions and found a white worm crawling around in the food. This food seemed packaged well but now I don't know what garbage I just fed my dog. I will be returning the packaging to the supplier for a refund and will be very weary of this brand from now on.

Verified Reviewer
Original review: Aug. 16, 2017

It's a great product with the company's high quality ingredients and commitment to keeping our pets safe with their product tests. Would like it to be lower priced but it's worth it knowing the company's high standards!

Verified Reviewer
Original review: May 27, 2017

I have a Lab that has eaten your product ever since we picked him up at 5 weeks old. The breeder recommended your brand as a product we could buy in pet stores. He loves the food and (as another reviewer stated) he acts like it is almost a treat. Gunner makes regular vet visits and is lean, but is about 80 lbs. and 25 inches tall. He is only 18 months old now, but has tremendous energy and learns everything so quickly. Thank you.

Verified Reviewer
Original review: April 3, 2017

I recently found this Dry Dog food at my local global pet foods. My 8+ year old female German Shepherd has skin/food allergies. The sales staff were very helpful in recommending Natural Balance Limited Ingredient Diet. I was using a veterinarian brand which was helping but unfortunately the prices kept increasing. We put her on the Duck & Potato dry food for adults. She loved it. I even started using the kibble for a treat. Unfortunately the Ducks was out of stock 2 times after returning to purchase more. I was told the manufacturer was having issues supplying the Duck.

The representative for Natural Balance gave me a free 4.5lb bag of Bison Sweet Potato to mix in with her leftover dry Duck. She has had no issues switching over. She looks forward to meal time & I'm thrilled with their products. Thank you Natural Balance L.I.D. for making food available for sensitive skin/food allergies that don't break the bank and still allow pet owners to spoil their 4 legged family with peace of mind.

View more

How do I know I can trust these reviews about Natural Balance Pet Foods?

  • 938,526 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Verified Reviewer
Original review: Feb. 23, 2017

My cats love this stuff, it is the limited ingredient formula. I have 3 cats, all of them love and I've had no problems with it as far as reactions. The cats eat the "green pea & duck" flavor that has no fillers or additives. It keeps them lean and healthy.

Verified Reviewer
Original review: Jan. 27, 2017

The quality of good ingredients is why this is my favorite brand. The quality in its safety is outstanding. I never worry about recall contamination with Natural Balance. I highly recommend it to all pet owners. Your pets deserve the best!!

Verified Reviewer
Original review: Jan. 19, 2017

This dog food is probably one of the very best dog foods available out there today. Is it worth the price you have to pay? If you have the extra income to be able to afford it, yes it is then you wouldn't have to work as hard as I do to feed them as nutritionally, but much more economically. I buy a very good dog, but much cheaper and it doesn't have enough nutrients to meet my dogs' needs, so I meet that with dog safe fruit, vegetables, grains, and protein, which I buy separately and prepare myself and mix and freeze with the dry dog food that I buy. It usually takes me a two day weekend to cook, mix, measure, and individually divide into containers each meal for 3 weeks of feedings for 2 Great Danes, but it saves me hundreds of dollars.

Verified Reviewer
Original review: Jan. 18, 2017

I like the fact that there is sweet potato and venison. The venison is an animal that is unusual in dog food and there is less chance for allergies. There isn't any filler or bi-products. My dog really likes it and has eaten it for years.

profile pic of the author
Verified Reviewer
Original review: Jan. 15, 2017

Natural Balance is my go to dog food because it's not full of chemicals, coloring, and things I don't think is healthy for a dog to consume. My dog loves it and it looks and smells like actual food. My only problem is that it's sometimes hard to find, but lately seems more stores stock it. Great product.

Verified Reviewer
Original review: Dec. 16, 2016

I have 2 cats, Abbi and Lea. Abbi was vomiting and retching a lot so I took her to the vet. After a number of tests, blood work, meds, and $1,000.00 later, I took the advice of a friend who worked for the Petsmart Banfield Hospital and called a woman who rescues animals. Lo and behold I was told to switch her to a grain free food. She recommended Natural Balance. Well I can't begin to tell you how happy I was when Abbi stopped the vomiting and retching. My other cat Lea never had a problem but she is also on Natural Balance. I will never go back to the other products on the market.

Factual basis uncertain
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2016

Since the company has changed ownership, the formula has changed dramatically. The first ingredient now is sweet potato. It now causes all of my dogs to have serious digestive problems and bad body odor. I have been using this same products for 10 or 12 years and am sad to see that the product Dick Van Patten had worked so hard to formulate, has been downgraded to cheap junk that makes dogs sick. I knew this would happen one day, but wished it would not. I am a dog trainer and recommended it to all of my students and anyone I knew that had a dog that had allergies or food issues. Now I am having to move yet again. When you have a good product, why not leave it alone, especially when it sells. I was feeding up to 8 dogs at one point. Now I cannot even handle watching how upset their systems are using this food.

profile pic of the author
Verified Reviewer
Original review: Nov. 23, 2016

Let me start by saying I'm not a crazy vegan trying to push my diet on my pet. I got my Momo in 2002 as a 3-month old puppy who was dumped on the side of the road with her litter mates in farm country where there is no dog shelter. She was some sort of lab mix and my then boyfriend (now husband) and I loved and doted on her then as we do our own biological children now. We believe if you take on the responsibility of adopting an animal you do so for life and you have a responsibility to give them a quality of life. Around 6 months of age, Mo started obsessively licking her paws and belly until she was bald and raw and she constantly scratched herself. The vet confirmed she was free from fleas and any other parasites. I knew dogs that got heat rash and would lick but our dog was exclusively indoors except for leash walks. This is when the internet was really growing and I worked in IT so I started reaching out online.

It seemed her allergy had to be systemic and I became certain it was diet related. I began cycling through diets - raw meat, home cooked, you name it, but she still suffered. You read a lot today about dogs allergic to grains, but back then I stumbled on a few articles about dogs allergic to animal protein. That would explain why she hadn't improved on any of the homemade diets. I searched for a vegetarian formula dog food and the only one available at the time was this one from Natural Balance. Only problem it was a specialty food at the time and hard to find. The closest store that sold it was 100 miles away. Buying online and having it shipped was cost-prohibitive for a 60-pound lab mix. Thankfully, there was one pet store in my hometown (about 200 miles away) that sold it. Since we visited my parents regularly, we decided to try a bag the next time we visited. All of her symptoms cleared immediately.

Initially my vet thought I was absolutely bonkers, but year after year at Mo's annual checkup, he would look her over and comment on how great her coat looked and ask what I was feeding her. After a few years he stopped looking shocked when I reminded him that she was on the vegetarian food because of her allergies. We made stocking up on dog food a part of our visits to my parents. Around the time Mo was age 11 or 12, Petsmart started carrying Natural Balance and I couldn't have been any more ecstatic. Other companies started coming out with vegetarian formulas that seemed more palatable but they just don't seem to have the same high nutritional content.

We finally had to say goodbye to our Mo this past April after 14 years which is pretty amazing for a large dog. We truly believe that her food contributed to her overall health and longevity so our new puppy also eats Natural Balance (though we give her the slightly cheaper kind with animal proteins). Thank you for providing a quality food for our beloved family members.

View more
Verified Reviewer
Original review: Sept. 29, 2016

This food I have fed Charlie my 3 year old English Bulldog his whole life. I swear by it. This food has different flavors, grain-free and has not caused any skin allergies to him. When I first got Charlie he was very sick and when I went on the bully form I saw readers feeding this food to their dogs. I would not change anything about it. We just introduced a female Rotty to our family and she is on the same food as well. Thank You Natural Balance for your consistency to provide healthy food to our 4 legged children.

Factual basis uncertain
Verified Reviewer
Original review: Sept. 14, 2016

After purchasing Natural Balance green pea and venison cat food, our cat regurgitated his afternoon feeding every day for a week. The wet, regurgitated food actually bleached the color out of some floor tiles and I thought, that can't be good. I switched brands and no more throwing up.

Verified Reviewer
Original review: Sept. 12, 2016

My 2 year old Jack Russell mix has always had food allergies requiring a limited ingredient diet. Most recently with the stress of my being away for a 2 week hospital stay he developed IBS (Intestinal Bowel Syndrome). Putting him on a bland diet didn't really help. My vet said to feed an uncommon protein as well as keeping his diet very restricted. I picked up a bag of Natural Balance L.I.D. Sweet Potato & Venison kibble and also the wet food. First off he loves it. He is a picky eater. Second, his IBS symptoms are now gone! He's back to being an active happy dog. This food is everything I could have hoped for.

Factual basis uncertain
profile pic of the author
Verified Reviewer
Original review: Aug. 21, 2016

I recently switched dog food to the natural balance salmon and sweet potato as I liked the small bite size food and thought this would be good for my Boston terrier. Needless to say, he was on it for 5 days when he developed severe diarrhea. I stopped the food and just feeding him boiled chicken and rice. I will be putting him back on the wellness dog food grain free core small bites. He was on another wellness food and never had issues. Should have done more research, the natural balance food has a lot of negative reviews and there must be good cause for that.

Verified Reviewer
Original review: Aug. 12, 2016

When I adopted my dog several years ago, she was a few years old and came with a large bag of prescription food designed for dogs with wheat allergies. After her first visit, I was informed it was unlikely she had a wheat allergy and was relieved, because the food cost over $50/bag. After she finished the bag, I purchased a more affordable bag of food for her and it made her completely miserable with scratching. Over the next few months I tried several different foods with her to no avail, she was itchy, and suffering from chronic ear infections and digestion problems.

I had just about resigned myself to paying for the prescription dog food again when I tried Natural Balance's Salmon and Sweet Potato formula (my dog had shown a very negative reaction to beef-first and even chicken-first foods, so I knew I needed to go with a fish formula), and it was a game changer. She's been eating nothing else for a few years now and it has significantly improved her quality of life. She has so many allergies, she can't even have treats most dogs can eat, luckily Natural Balance has a dog cookie in the same Salmon flavor that she's nuts for!

View more
profile pic of the author
Verified Reviewer
Original review: May 20, 2016

I switched my small terrier from Wellness Grain Free to Natural Balance L.I.D. Potato and Duck a few weeks ago for her skin allergies and sensitive stomach. She has done great on it. Her scabby skin is clearing up and her stomach problems are gone. She is also starting to lose a little weight on this too. This is a great food for dogs with allergies and sensitive stomachs.

Factual basis uncertain
Verified Reviewer
Original review: April 28, 2016

Our 3-year-old English Setter mix was prone to itchy skin rashes. PetSmart recommended the Natural Balance Rabbit and Potato. He did really well on that and we were satisfied. They discontinued the rabbit and potato so we switched him to venison and sweet potato. Soon after, we adopted a Jack Russell-Chihuahua puppy. We couldn't keep her out of her big brother's food and she smelled awful, like cat pee. Bathing didn't help. I started worrying something was medically wrong with her and Googled it, and found a number of reports of Natural Balance making dogs smell like cat pee.

We switched to Under the Sun lamb variety (mixed with an over the counter probiotic powder for dogs since I wanted to stop Natural Balance right away, not phase it out) and after one meal we noticed an immediate improvement. Within 48 hours, she smelled delightfully puppy-like and I'm so relieved the problem was that simple to fix. Wish I'd solved it weeks ago and thought our story might help others get to the root of the problem sooner!

View more
Verified Reviewer
Original review: March 10, 2016

My dog suffered from loose stools on other brands, but after switching to Natural Balance her stools are very firm and easy to pick up. I really like this company. My only complaint is that I would like to see meat as the first ingredient. I also like the unique shape and size of the kibble which is shaped like a flattened disc which encourages dogs to chew rather than just swallow the kibble whole. Overall I'm very satisfied with the results of this brand and would recommend it to others. I really love that Natural Balance has so many flavors to choose from and that they make limited ingredient treats as well. Right now my dog's on sweet potato and venison.

Factual basis uncertain
Verified Reviewer
Original review: Feb. 29, 2016

My English bulldog always suffered from skin issues so I thought switching him to duck and potatoes would be a good idea. After 2 weeks of feeding him this he started to swell. It was 350.00 at the vet, blood work showed low protein in blood. First vet couldn't figured his diagnosis out. It was an animal hospital at that. Second vet told me was a reaction to the dog food. My dog almost died from dehydration and he was bad, didn't move for the whole weekend. So I stopped the food, swelling went down and he looks a lot better. Just beware if any one deals with this with their animal, stop food. He was always on Purina One lamb and rice so I will switch back to that and never use this food again. Almost cost his life and for 61 dollars for a 25 lb bag it is unbelievable. I know all dogs are different but I just am so upset he is getting boiled chicken and rice for now.

Factual basis uncertain
Verified Reviewer
Original review: Feb. 12, 2016

First let me say my 2 small dogs have enjoyed the Vegetarian Formula and I never had a problem. Both my dogs extremely active running their yard every chance they'd get. This past December I purchased the Duck and Potato because it was on clearance at 1/2 price, not realizing the food was being discontinued at my local pet store. The first dinner serving was 1/2 cup. My 12 yr old cockapoo ate it right up. My 7 yr old terrier won't touch it. Within an hour my cockapoo began coughing and choking but nothing was coming up. He coughed through out night and spent the next 2 days in his crate. Won't come out to eat, drink or go outside. His eyes became very watery and his nose was dripping and that horrible cough! He couldn't stand up on his own and was shaking constantly.

On the morning of the 3rd day I realized something was terribly wrong. I began spoon feeding him water and a homemade lentil soup recipe (lentils, rice, carrots and spinach). So here we are 1 month later and he can finally stand on his own. Still shaking but not as bad. He lost 4 lbs out of his original 12. A blanket helps calm his shaking. I have to carry him down the stairs and from there he can manage to go potty. I still give him the soup twice a day and water with 2 drops of chlorophyll.

As I researched the "dog food" industry I have become aware of the human greed in all this. The destruction of animals for our food gives rise to all the left overs that are imposed on our pets. Regardless if it's healthy for them or not. I choose not to support the dog food industry anymore but take the time and effort to create food for them that I know will be beneficial..... PS I didn't bother to return the 2 bags I bought... I threw them away!!

View more
Factual basis uncertain
Verified Reviewer
Original review: Dec. 27, 2015

I found a piece of blue latex in a can I had just opened. It looks like it came from a rubber glove. As you can imagine I was horrified. Grateful I saw it & my dog didn't eat it. Throwing all of the remaining cans I have in the trash. Would donate but who knows what's lurking in there. Shame on Natural Balance for having such poor quality control.

Factual basis uncertain
Verified Reviewer
Original review: Dec. 13, 2015

In the summer of 2015, I switched from Eukanuba dry dog food for my golden retriever to Natural Balance Lamb & Brown Rice dry dog food thinking this would be a healthier food for him as it was marketed as all-natural. I had also noticed PetSmart had significantly cut back their Eukanuba inventory & increased inventory of "all-natural food brands". Although he seemed to like the food, over the next 3 weeks he became violently ill, throwing up several times a week & having continuous diarrhea.

I took him to the vet several times & they could not find why he was so sick. He has been a healthy dog the entire 6 years I've had him. At my vet's recommendation, I switched him back to Eukanuba. He has not thrown up or had diarrhea since! I will never again switch his food & want to warn others if you notice these signs do not keep your pet on this food. I sincerely hope he does not have any long term damage from whatever was in this food to make him so sick.

View more
Factual basis uncertain
Verified Reviewer
Original review: Nov. 17, 2015

My dogs always ate Nature's Balance. They changed their formula last year, my dogs won't eat it. It smells gross? I have 2 small dogs under 10 lbs and now they won't eat dog food. I've tried literally 100, I have to make them food now.

Verified Reviewer
Original review: Nov. 17, 2015

My only issue is you can't find it except in specialty stores. Or they have to order it for you. The food itself is all natural with no fillers and our dog loves it.

Factual basis uncertain
Verified Reviewer
Original review: Nov. 16, 2015

First time I fed my Shih Tzu, this past Thur., less than half the can of sweet potato & fish which she at first turned her nose up but since she was hungry she ate it. The following morning my dog was lethargic, and just to sick to take even water. A rush to the vet where we did a blood test to see what was up. Thankfully we couldn't find any liver or kidney problems. I came home and found she had thrown up the dinner and bile. Thank goodness or else she could have been sicker. She finally took water and slowly got some strength back. This food got her sick and I don't know how you can continue selling it with all the complaints. Don't buy this!

Verified Reviewer
Original review: Nov. 16, 2015

It is a high-quality protein source as the first ingredient, without grains so it is a complete and balanced gluten free dog food. The price is kind on our budget.

profile pic of the author
Verified Reviewer
Original review: Nov. 14, 2015

Real food, no wheat fillers or byproducts. Good for my dog, decent value, somewhat limited availability. NEVER upsets little guys digestion. No diarrhea or constipation.

Natural Balance Pet Foods Company Information

Social media:
Company Name:
Natural Balance Pet Foods
Phone:
800-829-4493
Website:
www.naturalbalanceinc.com