Hills Pet Foods Reviews

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About Hills Pet Foods

Hill’s creates science-based diets for your pets. The company emphasizes quality and employs people with a dietary background to propel its product development. Hill’s pet foods use high-quality ingredients, and the company performs daily safety checks on finished products to add an extra layer of protection.

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Hills Pet Foods Reviews

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    Reviewed May 18, 2026

    Take extreme stress and frustration out of your life: AVOID THIS PLACE. My dog of 15 years passed, very traumatic. I contacted Hills and "cancelled" my subscription & said they would issue a refund for their latest charge. Instead of refunding $139, they only refunded $69; no explanation. I wouldn't have even caught it, but they charged my card again for $141 two weeks later. Called, was on hold 15 mins, they wanted me to call back again to confirm my subscription was now cancelled!

    Got manager, Brett, who was now magically able to give me a confirmation number for cancellation of my subscription. To get full refund, mgr. wanted to put me on hold again. "No, I have to work. Please email when the refund is made." He said he would. Reviews show this is and ongoing thing with others who try to cancel, their cards keep getting charged. Now I'm reliving my pet's death each time I have to call, follow up, and check my bank account 7 to 10 business days later to make sure I was refunded properly.

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    Reviewed April 12, 2026

    My little Dachshund Coco is 10 years old! I have struggled for 9 years to find the right or any dog food she would actually eat. There was nothing she liked. Then recently she had an episode of pancreatitis and was prescribed by her veterinarian Hills low fat food! Imagine my surprise, no wonderment when she began to eat! That was one month ago and she is still happily awaiting her supper and eats every morsel on her dish! And as a great added bonus she has begun to lose weight while still being satisfied! I thank Hills every day for food that she actually will eat! Thank you.

    Elaine **

    I have included my Doctor's prescription as proof of purchase. Uxbridge Ma.

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      Customer ServiceOnline & AppStaffEase of Use

      Reviewed April 8, 2026

      Hill's to Home website is not at all user friendly. I’ve tried to cancel my order numerous times and continuously receive messages that I am expected to receive more food which I already cancelled with a customer service representative. It automatically renews my purchase even though I tried to opt out. Very unethical business model.

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      Reviewed Feb. 28, 2026

      Today I received my second damaged order from my monthly shipment. The outside box was NOT damaged so this was damaged before leaving the warehouse. This time an entire case was damaged in multiple places spilling the food all inside the container. The other two cases also were dented throughout but not open.

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      CoverageRefunds & Payouts

      Reviewed Oct. 30, 2025

      Quality control is zero and complaints are filled with platitudes - Although they say 100 percent guarantee, in my situation it didn't apply - Both hills to home and purchased at vet office have extraordinarily high number of dented cans which I won't use. They can be refunded but I learned only with intact labels. This becomes problematic because I learned they cover dented cans with labels so unless you remove labels you are not aware. Their dented cans are not just on the outside of the case but even the cans on the inner part of the case can be dented - I started saving the labels but that was not acceptable - even though the cans are coded. We are up to 60 dented cans. If the vet thinks it's best for her then there is no decision to change but it's a lousy company from an economic perspective.

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      Customer ServicePriceStaff

      Reviewed Oct. 25, 2025

      Here is my issue that I need help with: I have a mini schnauzer that requires a urinary prescription food. She has been on your Hills CD for several years now and a couple of years ago they changed her to the Hills CD Metabolic to treat her high fat problem. So here a few weeks back we could not buy the larger bag I think 27 LB bag as it was on back order. So, we got the 7 ½ lb. bag. After 1 day of feeding my dog got sick and puked up the food. In looking at the food, it seemed to have like a dark brown or even a black burn color to it. We contacted Knox Veterinary Clinic and they contacted Hills. In the meantime we bought a bag of the Hills CD. Only because we needed something to feed her along with the Hills Metabolic Can she also eats. As a few days went on and after the vet called Hills to find out all they had in inventory was the same lot number as the bad we already had.

      At this point the vet got a small bag of the Hills CD Low Fat. A week or so has passed and we need to get her back on the Hills CD Metabolic so the vet ordered a 27lb bag different Lot number than the Bad we had. Hills had the 7 ½ lb. bag on back order. Today it came into the Vet and they opened it to what they told me was a bad or different smell. The lady behind the counter told me she would not feed this to her dogs. It still had the dark brown burn color too. It maybe not as bad as the other and very inconsistent look to it and the kibbles we all different looking. We passed on buying it. So now we are feeding the dog more of the Hills CD metabolic Can with some Hills CD Low Fat mixed in.

      I really need to get her back on the Hills Metabolic Dog food. I cannot believe Hills would let this kind of thing happen. For the price I pay for the food I do expect that it will be Perfect every time being a Prescription food. I would also question the quality control at Hills Pet. I was going to call the 1-800-354-4567 number but felt it would be a waste of my time as the Vet has done this like 3 times now. AGAIN: Hills Pet was made aware of this issue and continued to produce another BAD lot number of this food. Where is the QUALITY control at Hills? The customer support people need to be evaluated on this. It is a HIGH DOLLAR prescription Food and should be ready for consumption and it's NOT. I have attached 2 pictures. 1 of the BAD Metabolic and the GOOD CD Low Fat. Can you please help with this issue?

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      Sales & MarketingStaff

      Reviewed Sept. 21, 2025

      I am not pleased with the recent change of ingredients with the Dry and especially the Wet Hills ZD diet for cats. My cat has small intestinal cancer and pancreatitis and needs the original flavor back. By adding beets and other ingredients to prescription food makes me angry. How can you just change ingredients in prescription food especially knowing that there are not many options of wet food for cats for food sensitivities. And by giving me $30 off coupons won’t help my cat eat food that he doesn’t like anymore.

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      Staff

      Reviewed Sept. 13, 2025

      Our vet prescribed this food for our dog due to dermatitis. He has been on different prescribed allergy treatment for about 3 years but continues having breakthrough symptoms. I don't see that this food has helped with his skin allergies. He does seems to enjoy the taste of the food. I have this delivered through our vet's online pharmacy. I have received a message almost every month that Hills is having trouble fulfilling the presentation and it will be delayed. This month I will run out of food. I am going to have to go to a local holistic pet store to find a replacement and hope that the change doesn't upset his digestion. If I find a better alternative I will be canceling my prescription for this food. There is too much out of my control relying on the subscription to be filled. Do better Hills

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      Customer Service

      Reviewed Sept. 7, 2025

      I am Sherman, a big boy standard poodle and I must eat hydrolyzed protein dog z/d food. I loved the original flavor, both canned and kibble. My little sister Gracie Lou Freebush ate it and loved it too. Then momma placed my order and received chicken flavor. No notice. The canned food was a different color and texture and I am not eating it, no matter how long momma leaves it out. Momma called Chewy and after researching they told her there was no more original flavor; only this new awful chicken flavor. So momma switched me to Royal Canin canned and kibble hydrolyzed protein which I like. Not as much as the original flavor Hills though. I loved that. What possessed Hills to change that delicious recipe? No Hills! Leave that recipe in the yard, Hills! Bad! Please send me my delicious food again. Original hydrolyzed protein recipe rocks! Love, Sherman

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      Staff

      Reviewed Aug. 10, 2025

      All of my animals are on a Hill’s brand food. Hill’s does so much research on every aspect of the products they sell. Contrary to what others have said, vets do NOT get kickbacks or any sort of monetary incentives for suggesting or selling this food. My cats have tried other brands, but I keep coming back to this one because it’s the only one everyone will eat and they have been so much healthier while on it.

      I took in a rescue dog that weighed 98 lbs. She was severely overweight and the Large Breed Light Food helped her get down to 72 lbs! The vet and I are so thrilled it’s actually working for her! She’s not acting like she’s starving all the time and she likes the food. My Frenchie had severe GI issues. After 2 years, I finally have his routine down and that includes Hill’s GI Biome. No more vomiting and diarrhea and he actually likes it. I pray they never discontinue the Biome because it’s the only food that has made a difference! THANK YOU HILL’S!!

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      Hills Pet Foods Company Information

      Company Name:
      Hills Pet Foods
      Website:
      www.hillspet.com