Hills Pet Foods

Hills Pet Foods

 3.8/5 (118 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Find a Dog Food partner

Feed your dog fresh food

Get 50% off your first order on Nom Nom Now. Restrictions Apply!

Learn more

About Hills Pet Foods

Hill’s creates science-based diets for your pets. The company emphasizes quality and employs people with a dietary background to propel its product development. Hill’s pet foods use high-quality ingredients, and the company performs daily safety checks on finished products to add an extra layer of protection.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Feed your dog fresh food

Get 50% off your first order on Nom Nom Now. Restrictions Apply!

Learn more

Hills Pet Food

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Hills Pet Foods?
How do I know I can trust these reviews about Hills Pet Foods?
  • 3,827,988 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Resolution response: May 17, 2022

Yea after this review was published I received all the food but this matter has been going on for a while! I still had to buy food from Amazon to make sure my animals had food. So thank you Consumer Affairs because it was like clockwork. I got my food right after this review. I am the blue collar worker trying to make things work and end meet so I will be back with more to say!

Original review: May 3, 2022

Hills is out of every food, my cat needs K/D and M/D my dogs are on perfect weight. They don't tell you it's out of stock as you wait and wait! I have had my orders in fulfillment and then cancel for the past month. M/D that's a joke been waiting for two months. You can buy it at Amazon and we the consumer will have to pay $20.00 dollar more for perfect weight and $30.00 dollars more for K/D.

WHY we ask well I will tell ya they sell to Amazon in quantity and for more money while people like us are left to either pay the extra money or not being able to afford the extra and have to go to other options which are not good. What a crock of **! I called and talked to three different people and all they could say is I am sorry well that don't help! Yea Amazon will have your food but can you afford it, I can't so I tried to use other food like Hills Digestive of hairball, THEY DON'T HAVE THAT EITHER! I am totally disgusted, it make me sick to think animal are suffering.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 3, 2022

I placed my first order online once my vet set this up. When I didn't receive the food called and was told, "Oh it was back ordered. That product isn't supposed to be on the website!" I said, "Why wasn't I notified??? And you had no problem charging me for it!!!" I at this point expected express delivery or a discount or something but got nothing. Customer service sucks with this company.

I told them to cancel my account. 3 days ago I see a charge on my credit card for this company so-called customer service and they said the account was disabled. How can I be charged then?? They didn't know. Put me on hold, comes back and calls me by a different name. Puts me on hold again and disconnects the call. I emailed them and they emailed me 2 days later and gave me a different number to call. Called it got disconnected 6 times and eventually got thru but it was a marketing number for vets only. She had no idea why they gave me this number. My credit card was credited for the unauthorized charge and then recharged!! I called my credit card company and I am now getting a different card so they can't do this again. This is a very shady company.

3 people found this review helpful

Not sure how to choose?

Get buying tips about Dog Food delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 23, 2022

    Hills dog food is great. The variety is awesome in helping you find the perfect fit for your dog, from small bites to healthy skin and coat to dogs with allergies. No matter what you need HILLS has your back. Let Hills be your dog food for LIFE!!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 9, 2022

    Hills Science is only dry dog food my Bichon will eat after having found bugs in Royal Canin dry dog food ordered from Chewy.com. Especially like the being able to choose multiple sizes of the food kernel in so many types of the brand.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 8, 2022

    My vet prescribed the Mets metabolic and Joint here food Prescription. It's been a little too early to tell regarding weight loss which is the goal. I do like the choice she made because not only are we seeking weight loss but her being overweight just cause a concern for her joints.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 23, 2021

    I have had nothing but problems with Hill's to Home pet ordering system. I have tried to follow their system, placed several subscription orders with nothing but issues. Double orders, changed orders, credit card billed before delivery. The customer service staff have a very hard time reading their own system. My most recent order placed on 12/5/21 for 5 cases of low fat prescription dog food, was promised delivery 12/17/21.

    After the order was not delivered on time I followed up and was told that the order would be delivered for sure on 12/20/21. It was not. On 12/21/21 I spent 2 hours trying to ascertain delivery details. It appears that the order had not even left the warehouse yet. No delivery date promised. I stated I no longer wanted the order, I was going away for a number of weeks and no one would be here to receive it for. I was told a supervisor would try to stop it and call me back. 3 hours later I received an email stating the order was shipped today and it was charged to my credit card. No call from the supervisor. Called back and spoke to another customer service rep who said the supervisor has tried to contact the warehouse 4 times to stop the order...She would call me later.

    This company has the worst order system ever, they want you to place subscription orders and then cannot fulfill their promises on time. Previous subscription orders have been double shipped (two times) and I've been a customer for less than a year. Save yourself the hassle and order a different product from a different company. Even though the staff are kind and TRY to help, they can't (perhaps poor training). Hillstohome is the very worst ever!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 6, 2021

    I started my Miniature Schnauzer on Hills Science Diet C/D dry food in August 2021. She started wetting her bed after she began the C/D diet and then began vomiting once a week and has graduated to every day. I believe it's related to this food because she has never been a puker. I wish I had read the other reviews about this before starting this food. My poor girl.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 21, 2021

    My diabetic dog was prescribed Hills W/D prescription diet by the vet because it can conveniently be delivered to my house. He ate the first bag just fine, but then just after I ordered and opened the second bag, he totally would not accept it. Just looked away. This is a rescue dog who has NEVER refused anything to eat. Even would not accept the canned food. So, I understand that, ** happens. But when I emailed Hills and asked for some kind, any kind, of response, they just ignored my email. Totally unacceptable behavior. I'm out of over $130. Seriously lacking customer service.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 17, 2021

    January 2 2021 we bought Hill's Science Diet Dry Dog Food, Adult, Sensitive Stomach & Skin, Chicken Recipe, 30 Lb Bag from Amazon. We put the first bowl out around the 7th. On the 11th we had two very sick puppies Annie Lynn and Apple Lane (Acute poisoning) of the liver. Annie Lynn lost her battle and passed away February 11 2021. It was a hard road for Apple Lane but she did make after it's all said and done. We spent a little over 12 thousand dollars on Annie and Apple's medical trying to save their lives. We contacted Hills and they sent us coupons ** coupons. After days on the phone and emails we find out what Hills needs and wants and sent it to them. Now it's been 4 months and no word. Don't ever make the mistake of thinking Hill's cares about you or your animal. They don't. They're all about the money. If your animal dies they don't care. They got their little money and that's all that matters to Hills.

    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 26, 2021

    Lambchop my Maltese was diagnosed with a congenital liver shunt~thus along with meds he required a strict diet with very limited protein. The one food he seemed to tolerate was Hills Rx L/D (wet). I'm not sure he was getting all the vitamins and everything he did need but at least the L/D food wasn't creating ammonia or causing neurotoxins to build up~and he remained stable. Until this February when Hills abruptly, randomly~without warning or explanation~stopped supplying this product! No recall notice, no heads up just out of the blue it was neither available in stores nor online anywhere.

    I cont'd to search frantically~ while just trying to prepare any foods (rice, sweet potato, oatmeal) that at least wouldn't cause him to spiral. Eventually his vet wrote for another Rx hepatic support dog food but that was poorly tolerated by Lambchop. I contacted Hills Consumer Affairs repeatedly~ and each time was given a different story. I felt totally helpless, as I watched my beloved companion succumb to the sudden, debilitating effects of liver dysfunction. Brave to the very end eventually by April his effect was dull and he was barely lucid as the neurotoxins had begun bathing his brain. :( Had we been given any warning that his liver support food was being discontinued~a recall notice, anything~I might have had time to research and locate alternatives. Irresponsible breeding destined Lambchop for a challenging life~but Hills negligible actions sealed his fate and he died on Easter at just three years of age.

    15 people found this review helpful
    Loading more reviews...

    Hills Pet Foods Company Information

    Company Name:
    Hills Pet Foods
    Website:
    www.hillspet.com