Hills Pet Foods

Hills Pet Foods

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Overall Rating2.9 out of 5
See all 269 reviews & ratings

About Hills Pet Foods

Hill’s creates science-based diets for your pets. The company emphasizes quality and employs people with a dietary background to propel its product development. Hill’s pet foods use high-quality ingredients, and the company performs daily safety checks on finished products to add an extra layer of protection.

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Hills Pet Food

Hills Pet Foods Reviews

ConsumerAffairs has collected 269 reviews and 264 ratings.

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Page 1 Reviews 0 - 10

Reviewed June 30, 2023

My vet had me purchase Hill's Prescription Diet Digestive Care i/d. My dog absolutely hates the dry. He has thrown it all up when he did eat it so he is no longer eating it. The can food he can tolerate. After 5 days of this awful food, his poop is as bad as ever!!!!! I spent over $175 on all this for absolutely no results and have a dog that is no better off!!!!

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Sales & MarketingOnline & App

Reviewed June 27, 2023

I placed an order directly thru their Hills to Home site utilizing their 30% off offer. Three days later it was canceled due to the product being unavailable and offered a coupon for $5 off. However, you can get the same food from Amazon, PetSmart, etc. When I went back to their website you can still order the product. Seems like a scam to keep people from utilizing any sales. It seems like I'm not the only one that had this happen based on other reviews. Don't think I'll be using that whopping $5 off a $118 bag of food. Don't waste your time ordering from them. You'll never get your order.

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    Customer ServiceStaff

    Reviewed May 3, 2022

    Hills is out of every food, my cat needs K/D and M/D my dogs are on perfect weight. They don't tell you it's out of stock as you wait and wait! I have had my orders in fulfillment and then cancel for the past month. M/D that's a joke been waiting for two months. You can buy it at Amazon and we the consumer will have to pay $20.00 dollar more for perfect weight and $30.00 dollars more for K/D.

    WHY we ask well I will tell ya they sell to Amazon in quantity and for more money while people like us are left to either pay the extra money or not being able to afford the extra and have to go to other options which are not good. What a crock of **! I called and talked to three different people and all they could say is I am sorry well that don't help! Yea Amazon will have your food but can you afford it, I can't so I tried to use other food like Hills Digestive of hairball, THEY DON'T HAVE THAT EITHER! I am totally disgusted, it make me sick to think animal are suffering.

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    Customer ServiceOnline & AppStaff

    Reviewed March 3, 2022

    I placed my first order online once my vet set this up. When I didn't receive the food called and was told, "Oh it was back ordered. That product isn't supposed to be on the website!" I said, "Why wasn't I notified??? And you had no problem charging me for it!!!" I at this point expected express delivery or a discount or something but got nothing. Customer service sucks with this company.

    I told them to cancel my account. 3 days ago I see a charge on my credit card for this company so-called customer service and they said the account was disabled. How can I be charged then?? They didn't know. Put me on hold, comes back and calls me by a different name. Puts me on hold again and disconnects the call. I emailed them and they emailed me 2 days later and gave me a different number to call. Called it got disconnected 6 times and eventually got thru but it was a marketing number for vets only. She had no idea why they gave me this number. My credit card was credited for the unauthorized charge and then recharged!! I called my credit card company and I am now getting a different card so they can't do this again. This is a very shady company.

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    Customer Service

    Reviewed Jan. 23, 2022

    Hills dog food is great. The variety is awesome in helping you find the perfect fit for your dog, from small bites to healthy skin and coat to dogs with allergies. No matter what you need HILLS has your back. Let Hills be your dog food for LIFE!!

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    Customer Service

    Reviewed Jan. 9, 2022

    Hills Science is only dry dog food my Bichon will eat after having found bugs in Royal Canin dry dog food ordered from Chewy.com. Especially like the being able to choose multiple sizes of the food kernel in so many types of the brand.

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    Customer Service

    Reviewed Jan. 8, 2022

    My vet prescribed the Mets metabolic and Joint here food Prescription. It's been a little too early to tell regarding weight loss which is the goal. I do like the choice she made because not only are we seeking weight loss but her being overweight just cause a concern for her joints.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 23, 2021

    I have had nothing but problems with Hill's to Home pet ordering system. I have tried to follow their system, placed several subscription orders with nothing but issues. Double orders, changed orders, credit card billed before delivery. The customer service staff have a very hard time reading their own system. My most recent order placed on 12/5/21 for 5 cases of low fat prescription dog food, was promised delivery 12/17/21.

    After the order was not delivered on time I followed up and was told that the order would be delivered for sure on 12/20/21. It was not. On 12/21/21 I spent 2 hours trying to ascertain delivery details. It appears that the order had not even left the warehouse yet. No delivery date promised. I stated I no longer wanted the order, I was going away for a number of weeks and no one would be here to receive it for. I was told a supervisor would try to stop it and call me back. 3 hours later I received an email stating the order was shipped today and it was charged to my credit card. No call from the supervisor. Called back and spoke to another customer service rep who said the supervisor has tried to contact the warehouse 4 times to stop the order...She would call me later.

    This company has the worst order system ever, they want you to place subscription orders and then cannot fulfill their promises on time. Previous subscription orders have been double shipped (two times) and I've been a customer for less than a year. Save yourself the hassle and order a different product from a different company. Even though the staff are kind and TRY to help, they can't (perhaps poor training). Hillstohome is the very worst ever!

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    Reviewed Dec. 6, 2021

    I started my Miniature Schnauzer on Hills Science Diet C/D dry food in August 2021. She started wetting her bed after she began the C/D diet and then began vomiting once a week and has graduated to every day. I believe it's related to this food because she has never been a puker. I wish I had read the other reviews about this before starting this food. My poor girl.

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    Customer Service

    Reviewed Aug. 21, 2021

    My diabetic dog was prescribed Hills W/D prescription diet by the vet because it can conveniently be delivered to my house. He ate the first bag just fine, but then just after I ordered and opened the second bag, he totally would not accept it. Just looked away. This is a rescue dog who has NEVER refused anything to eat. Even would not accept the canned food. So, I understand that, ** happens. But when I emailed Hills and asked for some kind, any kind, of response, they just ignored my email. Totally unacceptable behavior. I'm out of over $130. Seriously lacking customer service.

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    Hills Pet Foods Company Information

    Company Name:
    Hills Pet Foods