Hills Pet Foods Reviews

Take extreme stress and frustration out of your life: AVOID THIS PLACE. My dog of 15 years passed, very traumatic. I contacted Hills and "cancelled" my subscription & said they would issue a refund for their latest charge. Instead of refunding $139, they only refunded $69; no explanation. I wouldn't have even caught it, but they charged my card again for $141 two weeks later. Called, was on hold 15 mins, they wanted me to call back again to confirm my subscription was now cancelled!

My little Dachshund Coco is 10 years old! I have struggled for 9 years to find the right or any dog food she would actually eat. There was nothing she liked. Then recently she had an episode of pancreatitis and was prescribed by her veterinarian Hills low fat food! Imagine my surprise, no wonderment when she began to eat! That was one month ago and she is still happily awaiting her supper and eats every morsel on her dish! And as a great added bonus she has begun to lose weight while still being satisfied! I thank Hills every day for food that she actually will eat! Thank you.

Hill's to Home website is not at all user friendly. I’ve tried to cancel my order numerous times and continuously receive messages that I am expected to receive more food which I already cancelled with a customer service representative. It automatically renews my purchase even though I tried to opt out. Very unethical business model.

Today I received my second damaged order from my monthly shipment. The outside box was NOT damaged so this was damaged before leaving the warehouse. This time an entire case was damaged in multiple places spilling the food all inside the container. The other two cases also were dented throughout but not open.

Quality control is zero and complaints are filled with platitudes - Although they say 100 percent guarantee, in my situation it didn't apply - Both hills to home and purchased at vet office have extraordinarily high number of dented cans which I won't use. They can be refunded but I learned only with intact labels. This becomes problematic because I learned they cover dented cans with labels so unless you remove labels you are not aware. Their dented cans are not just on the outside of the case but even the cans on the inner part of the case can be dented - I started saving the labels but that was not acceptable - even though the cans are coded. We are up to 60 dented cans. If the vet thinks it's best for her then there is no decision to change but it's a lousy company from an economic perspective.

Here is my issue that I need help with: I have a mini schnauzer that requires a urinary prescription food. She has been on your Hills CD for several years now and a couple of years ago they changed her to the Hills CD Metabolic to treat her high fat problem. So here a few weeks back we could not buy the larger bag I think 27 LB bag as it was on back order. So, we got the 7 ½ lb. bag. After 1 day of feeding my dog got sick and puked up the food. In looking at the food, it seemed to have like a dark brown or even a black burn color to it. We contacted Knox Veterinary Clinic and they contacted Hills. In the meantime we bought a bag of the Hills CD. Only because we needed something to feed her along with the Hills Metabolic Can she also eats. As a few days went on and after the vet called Hills to find out all they had in inventory was the same lot number as the bad we already had.

I am not pleased with the recent change of ingredients with the Dry and especially the Wet Hills ZD diet for cats. My cat has small intestinal cancer and pancreatitis and needs the original flavor back. By adding beets and other ingredients to prescription food makes me angry. How can you just change ingredients in prescription food especially knowing that there are not many options of wet food for cats for food sensitivities. And by giving me $30 off coupons won’t help my cat eat food that he doesn’t like anymore.

Our vet prescribed this food for our dog due to dermatitis. He has been on different prescribed allergy treatment for about 3 years but continues having breakthrough symptoms. I don't see that this food has helped with his skin allergies. He does seems to enjoy the taste of the food. I have this delivered through our vet's online pharmacy. I have received a message almost every month that Hills is having trouble fulfilling the presentation and it will be delayed. This month I will run out of food. I am going to have to go to a local holistic pet store to find a replacement and hope that the change doesn't upset his digestion. If I find a better alternative I will be canceling my prescription for this food. There is too much out of my control relying on the subscription to be filled. Do better Hills

I am Sherman, a big boy standard poodle and I must eat hydrolyzed protein dog z/d food. I loved the original flavor, both canned and kibble. My little sister Gracie Lou Freebush ate it and loved it too. Then momma placed my order and received chicken flavor. No notice. The canned food was a different color and texture and I am not eating it, no matter how long momma leaves it out. Momma called Chewy and after researching they told her there was no more original flavor; only this new awful chicken flavor. So momma switched me to Royal Canin canned and kibble hydrolyzed protein which I like. Not as much as the original flavor Hills though. I loved that. What possessed Hills to change that delicious recipe? No Hills! Leave that recipe in the yard, Hills! Bad! Please send me my delicious food again. Original hydrolyzed protein recipe rocks! Love, Sherman

All of my animals are on a Hill’s brand food. Hill’s does so much research on every aspect of the products they sell. Contrary to what others have said, vets do NOT get kickbacks or any sort of monetary incentives for suggesting or selling this food. My cats have tried other brands, but I keep coming back to this one because it’s the only one everyone will eat and they have been so much healthier while on it.