Figo Pet Insurance Reviews

This is an excellent company with exceptional customer service, great pricing, and superb technology (a pet cloud). I highly recommend Figo Pet Insurance for all your pet insurance needs. You won't be disappointed, especially if your furry friend comes down with cancer.

Figo went above and beyond during the tragic loss of our dog. Once a file was claimed for services that included end of life procedures, Figo proactively reached out to confirm that our policy for our dog had been ended. This was one less thing to do that helped us.

Decent emergency insurance and good customer service. Would be best for a dog or outside cat. I own a indoor cat named Boxcar and for him even though he’s a senior cat it’s not worth the cost. But definitely I can see how it would help with emergency vet payments for a serious injury or repeated cancer treatments.

The day you get a pet, should also be the day you get insurance for them. All three of my dogs are insured through FIGO. I opted for the ultimate on my dogs. It has covered chemo, hydrotherapy, Nephrectomy and so many other things. With the Figo app it’s hassle free. And everyone I have ever spoke with has been so nice and helpful. Do yourself and your pet a favor! Insure them!! And insure them with Figo.

I had a premium policy for more than a year, the last week my dog had an accident and I went to the vet, the bill was over 1k and I had to Z{ay for every test and service at the vet after I did submit the claim via Figo account, I was very surprised that this insurance denied any reimbursements, I mean they are stating that they do cover x-rays, blood test and etc BUT THEY DENIED ANY REIMBURSEMENTS EVEN FOR MY DOG MEDICATION! Such a rip off! Do not go with this insurance, be aware of such a scam company!

I’ve been so pleased with Figo! They have covered so much of my pet’s care after an orthopedic concern. Every time I call or chat with someone from Figo they are helpful and kind. Also, I really appreciate how clear their explanation of benefits is.

Our dog Penny has been insured by FIGO since we rescued her 4 years ago. I couldn't be happier with the way FIGO has treated us. We've ended up with a lot of claims including TPLO surgery. They have been very fair with what they covered and very fast! I've sent many friends to them.

We have had FIGO since our dog Chuck was 3 months old. He is now 4 and the light of our lives!!! Loving, affectionate and well behaved. Unfortunately he has also had an ACL procedure, tumor removed and now Lymphoma. We have incurred thousands and thousands of dollars in chemotherapy treatments and related procedures. I really don't know if we would have been able to do this without FIGO. Whenever I call or email they are responsive, accommodating and kind. It means a lot. Thank you.

Overall the experience has been pleasant and we've been happy with the results however when we initially signed up we felt the company was quick to determine a "pre-existing" condition. Otherwise the process has been relatively painless and has helped on an emergency situation in which it would have been a significant impact.

Sadly I have to cancel bonny insurance with Figo. So sorry that I had to do for hardship. The Figo team was always there for us, never hours of delays that I had experience with the other one I have for my older pet. They were always either calling me or emailing me. Love the tag and the little bowl for water. Many many stars *********** for Figo. I wish they consider placing specialist consultations under general cover. My email is **.

Insurance always seems to be a wildcard but we have been extremely pleased with the process, responsiveness, and reliability of the claim process. Just as advertised, no sifting through the fine print and very responsive. Wish all insurance was this user friendly.

We researched different companies for dog health insurance. I found FIGO suited our needs the best. Between reading reviews to reading the FIGO information and asking our Vet and other dog owners, FIGO stood out as one of the best. Our puppy had multiple issues in her first year so it was important to feel supported with the insurance. Claims were easy with the App and the payments from FIGO came directly into my checking account. We did go with a good policy that covers most any illness and the emergency or office visit for illness. I am impressed so far. I expect at some point the policy will go up in expense but I have heard that you can sometimes get it lowered if you feel it is too much. I recommend FIGO often to new dog owners who are looking for insurance through our connection to the reunion rescue site where we adopted our puppy.

You make it easy-you contact the vet and the vet needs to be contacted. You keep me out of the loop in terms of having to do more work. You keep me in the loop about the status of the claim. And your timing turnaround is less than two weeks. Thank you so so so so much

I filed my first claim because my pup had to go to the emergency vet. He was experiencing some stomach issues. I filed my claim at 2 AM as I was waiting for him to come out. Within 24 hours the claim was processed within 48 hours or so, I had my refunded amount in my bank account. This first claim was a breeze because I already sent in all of his medical records. I would absolutely recommend Figo.

I was so grateful we had Figo after we had to take my dog in for surgery. It would have been extremely difficult to cover the costs of her procedure without insurance. My claims were paid within a few days and reimbursement was deposited back into my account quickly. Thanks to the team at Figo for being a silver lining during a really stressful time!

My overall experience with their customer service was poor. I attempted to access the live vet feature late at night, only to find that my account was listed as inactive although I had just renewed it. The company stated an apology and otherwise did little to recognize the cost, both financial and mental, that I incurred due to being unable to access this feature. My insurance premium for one of my dogs also rose $264 over the course of two years--an exponential increase that I felt I would not be able to keep up with financially. I decided that I would do better saving my money for a medical emergency rather than paying the high premiums charged by Figo.

When we decided to get pet insurance for our new puppy, Hobo, we never dreamed we would need to use it so soon. Shortly after we chose Figo, Hobo was diagnosed with a liver shunt & needed surgery. If it hadn’t been for Figo we would have been in terrible debt to be able to afford the surgery. We may have even had to postpone it to secure the funds. Needless to say, Figo to the rescue! Thousands of dollars later, Hobo was recovering & our bill was minimal. Figo was definitely a lifesaver for our little Hobo!

When I was looking for pet insurance for my rescue dog, I did a massive amount of research. I compared premiums, deductibles, coverage, and age limitations. I read many *many* reviews, and changed my mind multiple times. In the end, I landed on Figo and I'm extremely glad I did. Figo's premium rates are quite reasonable, and their deductible structure is highly customizable and generous. My dog's current plan covers *90%* of non-wellness expenses after a $500 deductible. I did not find any other pet insurance plan that offered anything close. They have even covered behavioral expenses, including visits to a certified behaviorist and medication.

I really appreciate the quick turnaround of my reimbursement check after having to pay some hefty vet/doctors' bills for my boxer. The site is super easy to use and easy to understand. Uploading receipts was easy as well.

When an insurance company chooses to switch underwriters during a pandemic with the knowledge that some customers will be unable to switch insurance is a move by a company that doesn't really care about the animals they insure. My cat Brownee right before the start of the pandemic was diagnosed with cancer and during the pandemic hypertension. The higher premiums are painful on my pocket and I raised my deductible to $1500 to avoid the high monthly premium payments; They also engage in shady behavior now -- they deducted double the renewal amount and then would not refund the full amount.

Figo has been wonderful for me and my dog Duncan. We've had their insurance since he was a puppy and I'm so grateful for that because Duncan has some health issues. He was diagnosed with an auto-immune disease around a year and a half and we've had to submit a lot of claims for it. Regardless of his condition I would still have this insurance, especially for big dogs. It's super easy to submit claims and we've rarely had issues with them. The one time we did it was early on and I was able to get on the phone with a person to resolve it. A+ experience.

Hoped for the best after reading a number of review sites for this insurance. It always feels something will not go right. We picked the right amount of coverage we wanted and needed. Unfortunately, we are having to use our coverage to help a very unexpected situation. Fortunately, they have made it clean cut and straight-forward. Provide proper paperwork utilizing the app, give them a few days and poof, reimbursement in your account. Let's us focus on keeping kitties happy and healthy.

The sole reason for rating our family's experience with FIGO as "NEUTRAL" is due to the fact that FIGO decided to no longer offer dental coverage for our cats. I cannot help but assume this was a direct result of actually using that coverage when we did have it. For the most part, we are happy enough with FIGO to not look for an alternative company at this time, but our experience with FIGO's discontinuation of dental coverage has been disappointing. I had hoped that FIGO would be different from the typical insurance company, which effectively penalizes the customer for actually using the coverage they are paying for each month. In this case, we used it, and consequently FIGO ended it.

Figo has been very fair in coverage. They have helped make sure my li'l buddy Wrigley is still around. They have covered everything they said they would. I'm so glad I got this pet insurance when Wrigley was a pup because he has had multiple issues that would of put me in a bind if I did not have the coverage.

I've had my dog Bella insured through Figo since she was a puppy, for 3 years now. This year my premium skyrocketed, in part because Figo changed underwriters. It has almost TRIPLED in monthly cost! And unfortunately, since my dog is already being treated for a chronic medical condition, if I were to switch to another pet insurance company, that chronic condition would be considered pre-existing and would not be covered for the rest of her life. So I am essentially stuck with Figo. Having said all of that, I will say that filing claims is super simple, and getting reimbursed is very quick. I appreciate how easy it is to file claims using their app, and they're usually processed within a couple of days, with reimbursement following shortly behind.

I used to love FIGO...until last year. They were taken over by another company and the monthly insurance fee doubled with a larger deductible and less overall coverage. (The cost actually tripled in price since I first starting using them years ago). FIGO just became too expensive for me.

I'll go over visit with everything covered and then the next time I go for the same issue they've decided not to cover it. And I've tried to dispute it but have gone 4 days without a response.. They also used to cover prescription food and no don't. And to top it off their payments increased.

They have come through when we’ve needed them the most. Because of FIGO, our furbabies did not become victims of financial euthanasia. Prices are reasonable and you can pick your deductible and % of coverage, easy to customize.

Last May our 4 year old Bichon-Frise suddenly displayed neurological problems. She was rapidly losing use of her hind legs, and became painful to touch. We brought her to our local vet, and they referred us to a full service clinic that has a neurosurgeon on staff. Turns out our dog has a fairly common condition, intervertebral disc disease (IVDD), a diagnosis given to us while we sat in our car in the parking lot. A treatment plan which included surgery was given, and a price range of $7200-$9600 was given, and we had to pay the low end of range for service to be rendered. We authorized a payment to our credit card.

I had to send in a insurance quote and got a response pretty quick. What I was not thrilled to learn is my coverage went from 80 to 70% coverage. Was told a notice was sent out but clearly was unaware of it or I would of kept it at 80.