Fetch Pet Insurance Reviews

Our puppy fell on the stairs and fractured his elbow. This resulted in a vet visit for x-ray, overnight stay at vet hospital for surgery, and follow-up appointments. The process for uploading documentation and requesting coverage was clear and easy and we received the reimbursement expected. I am super grateful that I had Fetch to help us through this unexpected situation.

Since 2015, dogs, we've only submitted a few minor claims. Until May when we had an ER visit & follow-up visits/tests with my vet. It's worrisome when your pet is ill & you don't know what is going on. Being insured during a crisis is valuable. We wouldn't have been able to take care of our dog otherwise and we were reimbursed what we had expected. Thank you!

Fetch's system is set up to make it impossible to get paid for your claims. Weeks of texts saying they are reviewing my claims, followed by "you didn't upload the right documents", followed by more "we need more documents", followed by another "we need two years of medical history to pay out your claim". My dog isn't even 2 years old! When you call the number on the app, no matter which option you push. You will get a recording and a text saying submit your info online. Even if you chose the option to "wait for an agent" you will get recording that says they don't understand your request and to call back later.

I bought a policy for my rescue cat… No request or required medical records was asked to establish pre-exciting conditions, policy was immediately approved… Year later my cat git injured and broke her leg, I submitted a claim with the medical papers. Now they wanted to see a year worth of medical records which I didn’t have (because I didn’t go to the vet before that injury, and I couldn’t get the record from the rescue agency). So my claim was denied…

We are extremely pleased with our experience with Fetch! Submitting claims is a breeze and reimbursement is super fast making the whole process stress free. Having Fetch has given us peace of mind and we can solely focus on getting our puppy back up to speed. Thank you!!!

My dog is 8; have had his policy since 2014; never a claim. His policy price has doubled since 2019 which alone shocked me. But, I stuck it out. He has been healthy until now; diagnosed with squamous cell carcinoma on his nose. Thank goodness I have insurance; or so I thought. Close to 8k so far in surgery and diagnosis charges. Now he needs treatment which I find out today. And yet, the response I receive this afternoon is that they want two years worth of wellness exams or they won't pay. Are you serious? In the midst of the hell we have been living in with Covid the past two years and you are going to tell me that since I can't produce all his healthy records for the past two years (even though I have one year's worth) you won't pay for my claim. I can't even fathom this. I can even show you pictures of how quickly I caught this cancer. I am beyond disappointed that this company could try any angle to get out of paying.

Claims are processed very quickly and the website makes it very easy to file a claim. The best of all is everything is done electronically including the refund. I don't have to ask my vet to fill out any paperwork.

I was quite distraught when my Labradoodle was diagnosed with undetermined liver problems. What a comfort to know that Fetch was helping pay the vet bills while I concentrated on treating Nugget and getting him well. The timely reimbursements helped me to continue treating my pet so that he could return to active service as a therapy dog. He brings so much joy to the Alzheimer’s patients he visits weekly. Thank you, Fetch for sharing the burden of his care.

App is easy to use and submissions are handled quickly. The upgrades that have been made to the app have improved my experience. I enjoy working with Fetch so much I have recommend it to multiple friends and family members.

Had several instances where our pup Sherman needed care outside of normal check ups. Scanned the receipts with my phone, submitted, and had my claim processed and direct deposited in my account within 2 weeks. No push back, no questions….just made it happen. Worth the price of the policy.

I attempted to chat with a representative regarding questions on a submitted claim on 4 separate occasions and finally gave up. I completed a survey on the chat and gave poor ratings and even requested a call, but that was over a month ago and I still haven’t heard from anyone.

One of the most frustrating companies I’ve ever dealt with. Took months to get an answer to a claim. No one answered emails or calls. When I did get through, the response was “we don’t have any claims for Sacchi.” My cat’s name is Max! Prices were raised extremely high even when I had filed no claims!

Happy with the new system: faster, easier To submit and paid back. Worth every penny. This is the best plan for my animals. Always had them for years. Cost and care is so worth it for my pet. Thank you so much for all your help. Great and fast action on submitting and receiving.

I was very frightened I would lose my pup, I knew it would be costly to save her, but Fetch was there for us and she is on the mend? It was easy to file a claim. I was so happy they were there for us, Holly is recovering well, and will be on meds & blood work being checked, but the stress is off.

Now I'm satisfied... Something happened with this insurance company because all my complaints about things that could be easily improved, have been fixed/implemented. I was considering changing the insurance company but after that, I'm happy! Thank you and Congratulations!! :)

We are very please with the quick turnaround time of our initial claim. The process was fairly easy and straight. I would highly recommend this coverage for any pet lover looking for peace of mind. We don’t like the risk of dealing with a huge medical bill so this allows us to budget accordingly.

Fetch reached out to me and we got things resolved. I still think the huge increase is crazy but at least we got the new pricing figured out. I'm still a customer.

If I could give the "Fetch" pet insurance company (previously Petplan) zero stars I would. Where do I start???? I've been a customer since November 2021 and have paid over $400.00. I have called and called, chat and etc. for them to call my Veterinary Office for medical records. They told my vet that I said they were refusing to send the medical records, which I never said that. They then sent via chat what my vet supposedly sent them. The wrong client and wrong dog. My vet claimed they never sent it. I called and was promised they would call my vet and that never happened. My vet office even thought they were difficult.

Here in Canada, I purchased pet insurance through Petplan, whose name has recently changed to Fetch (US company). I have had this policy on my 5 year old female dog for many years. Recently, I received notice that my annual policy premium will increase by 40% and frankly, I am shocked. NO claims were made in the year leading up to this ridiculous price increase. Having spoken with a Fetch representative, I still do not know how they justify this kind of increase, when other companies have not had similar increases. I will never recommend this company.

I have been with Fetch (previously Pet Plan) for close to 20 years with my 3 cats. In that time, I have seen them go from very customer-driven to almost exclusively profit-driven. Their policies now appear to always prioritize their savings over customer payouts (so the pet owner gets as little as legally possible). Examples: They will apply another deductible whenever possible - so if your pet goes in for weight loss and then is diagnosed with diabetes, you have to pay a new deductible. They deduct the co-insurance first (which greatly lowers what they have to pay you). And now they are applying the co-insurance before you have even met your deductible. My puppy is now on another insurance that offers one, annual deductible and I am seeing a huge difference - and way less headache. I would strongly suggest that pet owners continue shopping!

Our pets have been insured with FETCH for almost a year. In December 2021 one dog tore his ACL. I asked the insurance company his surgery would be covered and they said yes. This is almost 5 months later and we were never reimbursed. They told me the funds were sent but we never received any money. IMO this is a FRAUD and a huge SCAM!!! We were asked over and over to resend the same info, they had my dogs full medical history from the time he was 8 months old and they claimed it was not enough!!! They told me repeatedly I was the one to blame and to this day they have never reimbursed us!! HOWEVER THEY HAVE SENT NUMEROUS EMAILS STATING YOU'VE BEEN APPROVED. YOUR MONEY IS ON THE WAY!!! Do not do business with this company!!!

Our monthly premium jumped up 148.00 more per month. We were paying 82 and without any notification other than our credit card bill, it went up to 230.00 per month. I can see premiums going up but not THIS much! Submitting a claim is now easier than before and appears the reimbursement is better than before as well (knock on wood). But we are very disappointed at the major increase in monthly premium.

I signed up to Fetch in February, 2020. That was the very beginning of lockdown and all the difficulties related to COVID. I had a long phone conversation with Insurance agent and wrote up all the terms and conditions he highlighted. The agent never mentioned that I must take my dog to visit a vet ASAP (during total lockdown) to have initial records even if my dog is healthy and does not need vet service. He never explained that failing to have this records will result in ZERO reimbursement of any claim I submit, and all treatments my dog gets are qualified as preexisting conditions. The company kept charging me without ANY reminder that I did not attend my vet for initial evaluation. At this crazy pandemic time such reminder could be helpful. However, the goal of Fetch is to get your money. That's why nobody cares about your specific case and your specific conditions. It is just another type of scam.

On December 23rd I received a charge on my credit card with the name Fetch on it. I had never heard of Fetch, so I googled it. Nothing came up except for a delivery service in California. So I called my bank and disputed the charge. They of course cancelled my credit card which caused a whole big hassle of making me have to change my card for automatic charges on other accounts not to mention it was two days before Christmas and I was without a card for a few days. Well a couple days later I get an email from PetPlan saying, "We are now Fetch." Don't you think they should have sent that out before they charged my card???

2020 $1,919.41/year @12 years old. 2021 $2,725.31/year @13 years old. 2022 $4,670.46/year (almost doubled) @14 years old!! It has been $700-900 increase over recent years but I thought it can’t help because he is getting older. Then this year he just turned 14 and they just sent us the estimate of this year’s annual premium for $300 deductible/$15Kmax/90% coverage. We have had this insurance since this was petplan. We hardly used this insurance when he was young. I wanted the best plan for him. Well, not anymore…as when it used to be Petplan…

I don't even know where to start. I have had so many issues with Fetch/Pet Plan that have all been incredibly unpleasant. In today's day and age, I have never experienced such hate and disdain for being a client as I have calling Fetch. Fetch just decides how things are going to be and refuses to even consider rectifying issues, even when the error is made on their side. Basically, I have learned Fetch expects me to take it up the bum and smile about it.

I honestly don't know whether I'll ever get reimbursed. I have sent email after email, call after call, and yet I continue to have issues. I have submitted all the records possible and yet I still am getting notifications about reaching out to my vet, missing records, etc. While I can finally log in, it has done nothing considering I cannot see my claims. At all. It has been 63 days and counting and I have gotten nowhere. This was a fantastic company before becoming Fetch by The Dodo, and now I feel like I'm screaming into the void, all while still getting charged.

As a customer of Fetch (formerly PetPlan) for 6 years-- I recently discovered new customers are able to get their standard "Yearly One-Time Deductible." I also had a "Yearly one Time Deductible" when I started with them. Their policy under PetPlan then CHANGED to a "Per Incident Deductible." They now again offer "Yearly One Time Deductibles (not per incident)-- but will not offer it to customers who have been with them the longest -- only NEW customers. I just got off the phone and I was told that even though I've been with them for 6 YEARS, I am not eligible and must pay a separate deductible PER INCIDENT PER YEAR. It's infuriating and unbelievable that they treat customers who have been with them the longest with such disrespect. Completely unfair, disrespectful business practice.

Very prompt and covered the dental surgery my pup desperately needed! We needed to have several abscess teeth removed and bone graft materials placed in. They were quick to review and reimburse the portion I was eligible for.

All I ask, is speed up cancer meds... They have to start right away, and I had a lot of chasing around to do... You are just now covering both meds and next week we are into a month of diagnosis... Next week she goes back to vet and it will be time for refill...

I have had this pet insurance now for about 2 years on my fur baby and I love it. I can choose which plan as far as how much the deductible is every year and total amount reimbursed etc. I love this and, it was the most inexpensive insurance that I had ever chosen where we get really good benefits without paying out your first born. Love Fetch Pet insurance.

Fetch has been the best pet insurance I’ve had so far. It was a little annoying having to get my vet records even though it was a trauma case, but it wasn’t terrible and the service and refund was quick.

Quite satisfied with my current coverage. I would recommend Fetch to a friend if asked. The app and website are Intuitive. Submitting claims are straightforward. And updates on your claims are timely.

I have been a client of Pet Plan (now Fetch) for over 30-years. Upon renewal of my 9-year old dog, Fetch (without notice) reduced my insurance coverage, increased my deductible and decreased my reimbursement. In other words, as your dog ages, they decrease their liability. This truly an outrage. So as my dog most likely will need insurance, they have reduced their coverage. I am willing to pay for higher coverage, but they will not offer it. I repeat...DO NOT OBTAIN INSURANCE from Fetch. When my dog passes, I will go elsewhere.

Fetch/Petplan is your classic soulless bottom-line penny saving greedy insurance. They don't care about you or your animal, and will gladly take your premium money and keep pushing it up for any reason, and will give you a world of hoops and pain to go through when you actually need to file a claim. Every single time it's a battle, every single time they send you on endless document hunts, returned claims, citing obscure clauses and forcing you to *prove* certain things you might not be able to after the fact. The customer service is your typical mechanical shuffling from one person to another until you give up in disgust. Not their fault, they're just executing the corporate plan which is where the real problem is. You should definitely get pet insurance, but if you're fond of your pet- don't get it from fetch/petplan!

They will only reimburse you the cost of your pet's surgeries and if you don't have that money then you are screwed. They don't offer alternatives. They have my money and my pet is still dying and they don't care.

We purchased Fetch Pet Insurance last year and submitted many claims for our cat Chester. For every claim they advised me that could not pay the claim for all sorts of reasons like insufficient paperwork, incomplete paperwork or just refused to pay the claim. Then I requested to cancel the pet insurance and they made it very difficult to cancel to the point that I had to call my credit card to advise them that I cancelled my pet insurance and they renewed it without permission after I told them I wanted it cancelled. This is not a reputable company.