Fetch Pet Insurance Reviews

I am amazed with this policy & the customer service. I had gotten this (very hesitant) thinking I would never use it because my dogs were perfectly healthy.. Almost a year later my one pup was diagnosed with kidney problems. She ended up passing after a few weeks. It’s still very hard.. This company was so so helpful making sure I could get all of my information to them to make sure I got reimbursed for what I could with my policy. It did take a while to get reimbursed but I had a ton of claims. I mean I was putting in a claim like every 2 days. So I expected that.

My cat couldn’t urinate on his own and he was at the ER for 4 nights, it was totally unexpected and a huge amount of money or if I treat him, he would die. Within the same month, my dog found cancer-like lump on her ear and needed to be removed. My payments got transferred immediately once they approved, the whole process was pretty easy and straightforward. I am thankful for them, they are not playing tricks and try not to pay you. And, I honestly think everyone needs to get their pet insurance. It could be choosing between thousands of dollars or death.

Our dog suddenly began having seizures this fall. After bloodwork and imaging, it was determined he had a very rare tumor on his pancreas which was tanking his blood glucose. He needed surgery and several days in the hospital. The cost was so very high. Because of our coverage with Fetch, it was a no brainer to do everything we could, and he has now made a full recovery! If not for Fetch, we would likely not have been able to do what needed to be done to save his life. I am so grateful that we didn't have to make "the hard decision."

When looking for a pet insurance, I wanted to find one that was affordable for me, that covered just about every issue I could think of and that would be willing to pay for alternative treatments (chiropractic care, acupuncture, etc.) for when my sweet pup gets old. I wasn’t expecting to need it anytime soon, until my dog ate 4 pounds of his food and got food bloat. I was so worried I wouldn’t be able to afford treatment or that it would set me back, but I filed my claim and was paid back 80% no questions asked within 3 weeks! It makes me feel so much more confident in the care I can give my sweet Bingo when I know that most of the finances are taken care of. Thank you Fetch!

Really easy and straight forward to submit claims. I have been submitting claims to Fetch for a couple of months due to a health issue my dog had and I’m glad I could count on Fetch when I needed the most. Claims could be processed a little quicker, it is taking about 10 days to hear about the decision. And also I wish there was a quick way to call customer services on the app to answer the questions I had. I have tried to use the online channel as I didn’t find a phone number, but the chat was only with automated messages and I could not get the answers and personalized service I was looking for. Other than that it’s been great to have Fetch as my pet insurance partner.

Horrible service and coverage. Their requirements for claims and reimbursement are illogical. They denied our claims because we don't have a full medical history on a 4 month old adopted puppy. She's from a shelter. There is no medical history. Even still, they would not cover her vaccinations.

Call me a curious cat as I saw so many 5-star reviews here. I'd leave zero if I could. I've been a loyal customer for over two years, faithfully paying premiums with the expectation that they would provide comprehensive coverage for my beloved cat's healthcare needs. However, my recent encounter with this company has been nothing short of frustrating and disheartening. My cat recently underwent tooth surgery. This procedure included a blood test and anesthesia administration, both of which were explicitly stated on Fetch's website to be covered under their policy for "every tooth." To my astonishment, Fetch denied my claim, citing it as "preventive care." This reasoning directly contradicts their claims of covering "every tooth" and renders their policy not only unhelpful but also inhumane in its refusal to cover necessary medical procedures.

The Fetch Pet Insurance is an easy way to rob people in need that loves their pets. The customer service line is terrible. You can't get through with a live person. I have Fetch for 2 years now and the first time I submitted a claim because it was an emergency my claim was denied. I sent the all documents they were required and their answer was a nonsense response for the denial. It would be nice to know before I spend thousands of dollars that FETCH TRULY DOES NOT COVER ANYTHING AND THEY JUST STEAL YOUR MONEY.

I had been a a Fetch Dodo client for many years. I paid my insurance bill for my two dogs on time every time and never made a claim. Recently, I moved from one neighborhood to another (12 miles distance). When I called to update my address, they raised my premiums over 100% even though I moved to a very safe, affluent area. In other words, I was significantly penalized for moving. Their own customer representative even agreed with me that I should terminate the policies after he informed me of the crazy price increase, and he was unable to explain why that happened. I find that to be very suspicious and indicative of disgusting corporate greed... especially given the fact that I have been a long time customer that has only given them money and never cost them a dime. "Untrustworthy" is the word that now comes to mind when I hear the name of this company. If you become a customer, don't move because it's going to cost you BIG time!

I have had nothing but problems with this company. Prices go up every year. It has gone up 4x the amount and I have a healthy 4 year old dog. Finally decided to cancel and I feel SO relieved. This is after finding an unauthorized charge on my credit card. Fetch claims this was a separate tax charge. Never in my life has any company charged separately for taxes so I believe this is a lie. My main issues are lack of responsiveness and slow communication. I've spent hours waiting for responses from agents that don't seem to know what's going on.