Fetch by The Dodo

I am amazed with this policy & the customer service. I had gotten this (very hesitant) thinking I would never use it because my dogs were perfectly healthy.. Almost a year later my one pup was diagnosed with kidney problems. She ended up passing after a few weeks. It’s still very hard.. This company was so so helpful making sure I could get all of my information to them to make sure I got reimbursed for what I could with my policy. It did take a while to get reimbursed but I had a ton of claims. I mean I was putting in a claim like every 2 days. So I expected that.

Really easy and straight forward to submit claims. I have been submitting claims to Fetch for a couple of months due to a health issue my dog had and I’m glad I could count on Fetch when I needed the most. Claims could be processed a little quicker, it is taking about 10 days to hear about the decision. And also I wish there was a quick way to call customer services on the app to answer the questions I had. I have tried to use the online channel as I didn’t find a phone number, but the chat was only with automated messages and I could not get the answers and personalized service I was looking for. Other than that it’s been great to have Fetch as my pet insurance partner.

Updated on 04/19/2023: I'm sad to report that our beloved Patience was euthanized over Easter after a third and devastating blood clot. Fetch pet insurance has been excellent in covering our (many and expensive) vet and cardiologist visits and meds for the past three years since her initial saddle thrombosis, including the euthanasia (not the cremation but we didn't expect that to be covered). Once the deductible was met they did not charge it again and direct deposit reimbursement was done quickly. It was well worth the cost of the insurance, the reimbursement covered the cost of her 10+ years of coverage and some toward the premiums for our other three cats. As a family on a restricted income the Fetch coverage let us give Patience the care she needed to enjoy 3 years with us after what was pretty much a death sentence without struggling to pay the vet bills.

My 2-year-old Shiba Inu is very healthy but suddenly got Lyme positive and has joint issues even after we gave him monthly ** treatment. Luckily we have Fetch covered the exam and blood test and all the medication treatment, it's a big release for us. They asked for medical reports, invoices, and historical reports and in addition, they asked for Lyme prevention purchase proof. The app is very user-friendly and payment is fast.

Our dog, which we've had since he was a 9 week old puppy, had been living an ordinary and healthful life for over 8 years. We signed up with Fetch as we put his new collar on for the first time. He very recently and suddenly began to exhibit signs of vision loss, and as we sought diagnoses from our vet and an emergency animal care facility, the devastating news that he had SARDS (Sudden Acquired Retinal Degeneration Syndrome) was given to us. Our spirited and healthy dog was suddenly and irreversibly blind. We had never needed to submit claims to Fetch before, so when I found myself saddled with hundreds of dollars of veterinary bills I worried that the process would be daunting and contentious (to prove my dog's legitimate ailment, doctor visits to identify the issue and the diagnosis).

(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company. I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.

Pretty sure this is a fraudulent company. The ONLY way they’ll cover anything is if you purchase the insurance the day pet is born and DOESN’T have any issues. I bought a Bichon pup that was 1 yr old, he came from a home where he was neglected. The day after a got him I took him to vet because he had issues from being not cared for; ears filthy and urine scalding on his belly. Also, born with congenital phimosis.

Fetch is a total scam. We filed a really small claim for our dog, the first one in multiple years with Fetch. We called 12 times and each time we were told our file was complete and awaiting review. 6 months later, no response. We called again and the agent said "I think it's not going to get reimbursed". We asked "Why" and the agent said, "Well sometimes claims get lost in the system and passed around and nobody ever reviews it. I can't make a new one as the vet records are already assigned to this claim." We asked what we could do and she said, "nothing, you have to wait". Our vet called, our lawyers called, every time we are told it's awaiting review. This is from Fall 2022. Don't waste your time, they won't reimburse you, even for a small thing.

I adopted my 4 year old, healthy female cat from the SPCA on 12/28/22. I purchased insurance from FETCH on the same day. On 3/9/23, my cat became ill. I called 3 vets to get an appointment. The soonest available appointment was in 4 days. Rather than wait, I took her to an urgent care Vet on 3/10/23. I submitted the Vet's paperwork and receipt with my claim within 2 weeks of her visit. I received a request from FETCH's claim reviewer about 2 weeks later. To complete their review, FETCH needed evidence of a recent medical exam that would indicate she was in 'good health' dated no more that 6 months before the date of her urgent care visit.

They denied a claim that we were clearly entitled to; lied about terms when I called them; and other nightmares we had dealing with them. They also hide various conditions that they do not want you to see, and when it comes time to file a claim basically stonewall you. Do not waste your money on this horrible company. There are many much better ones.