Fetch by The Dodo

Fetch by The Dodo

 4.2/5 (144 reviews)
Fetch by The Dodo
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Overall Rating4.2 out of 5
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About Fetch by The Dodo

Fetch by The Dodo is a pet insurance company that offers comprehensive coverage for dogs and cats. With a policy from Fetch, you can visit any licensed vet in the U.S. or Canada and get reimbursed for up to 90% of covered costs after you meet a deductible. You can make claims using the app or website and be paid in as little as two days by direct deposit. Fetch covers over 280,000 dogs and cats, according to its website.

Pros & Cons


  • 15-day waiting period
  • Get reimbursed up to 90%
  • Includes $1,000 in online vet visits


  • Coverage only for cats and dogs
  • No preventive care plan

Bottom Line

Fetch by The Dodo offers pet insurance for cats and dogs of all ages. It has one comprehensive plan with options for the deductible, reimbursement percentage and annual maximum. Getting a quote online is fast and easy.

What is Fetch by The Dodo?

Fetch by The Dodo is a pet insurance company that covers visits to any licensed vet in the U.S. or Canada, including specialists and emergency hospitals. The company offers one comprehensive plan for your dog and cat, giving you choices for your reimbursement rate, deductible and annual limit.

Once you visit the vet and pay for the visit, you can submit a claim using Fetch’s website or app and get reimbursed up to 90% via direct deposit in as little as two days. Fetch is based in New York City and covers over 370,000 dogs and cats in North America, according to its site.

How does Fetch by The Dodo work?

Getting pet insurance with Fetch by The Dodo is a simple process. You first request a quote online or over the phone, giving information about your pet’s age and breed and where you live. You’re then given a price for the most popular plan and able to adjust the maximum annual payout ($5,000, $15,000 or unlimited), annual deductible ($250, $300 or $500) and reimbursement percentage (70%, 80% or 90%).

When you get Fetch pet insurance, you’re eligible for coverage at any licensed vet in the U.S. or Canada after a waiting period of 15 days (other waiting periods may apply). To submit a claim, you need your pet’s medical records and a paid itemized invoice from the vet. You can use Fetch’s app or the portal on its website to file a claim. Within 24 hours your claim is assigned to an agent. Fetch either approves it and starts processing payment or denies it and lets you know why. You can cancel at any time.

Fetch by The Dodo packages

Fetch pet insurance offers one coverage plan for cats and dogs of any age. The coverage includes:

  • Exam fees for sick or injured pet
  • Comprehensive dental (all teeth)
  • Injuries and illnesses
  • Diagnostic tests
  • Virtual visits
  • Imaging and ultrasound
  • Surgery and rehabilitation
  • Holistic and chiropractic care
  • Cancer treatment
  • Behavioral therapy
  • Breed-specific conditions
  • Prescription medication (not food)

Fetch pet insurance doesn’t cover:

  • Preexisting conditions
  • Routine and preventive care (though the company may offer it soon)
  • Cosmetic and elective procedures

Fetch prices

Fetch by The Dodo pet insurance costs an average of $35 per month for dogs and $25 per month for cats. The cost of your Fetch pet insurance depends on whether you have a dog or cat, its breed, its age and where you live. Your deductible, reimbursement percentage, maximum annual payout and whether you pay monthly, quarterly or annually also affect the premium.

We requested an insurance price for a 3-year-old, medium-size mixed-breed dog in Austin, Texas. The most popular plan — with a $300 deductible, 80% reimbursement rate and $15,000 maximum payout — was $37.78 per month.

At the time of publishing, Fetch by The Dodo also offers several discounts. Once you’re a Fetch member, you can save by being claim-free.

Fetch FAQ

Does Fetch by pet insurance coverage start immediately?

No, Fetch by The Dodo coverage doesn’t start immediately. The waiting period in most states is 15 days for accidents and injuries. There is also a six-month waiting period for hip and knee issues and a 12-month curable exclusionary period.

Does Fetch pet insurance cover vaccinations?

No, Fetch doesn't cover vaccinations because it considers them to be part of routine care.

Does Fetch pet insurance offer discounts?

Yes, Fetch offers a discount of up to 10% to those who adopt pets from a shelter, Walmart shoppers, AARP members, active and retired service members, owners of therapy and support pets and vets and employees of veterinary clinics. You can also save by paying quarterly or annually instead of monthly.

Is Fetch pet insurance worth the cost?

Having Fetch pet insurance could help you save on unexpected veterinary care expenses. Plans average at $25 a month for cats and $35 a month for dogs, and you have to meet an annual deductible of at least $250 before coverage kicks in. As with other types of insurance, there’s always a chance you won’t use it. Consider the likelihood that your pet will need nonroutine care and try to calculate the potential cost, then compare that figure with the total cost of pet insurance.

Is Fetch legit?

Fetch by The Dodo is a legitimate pet insurance company that covers thousands of dogs and cats in North America. We like that its plans are comprehensive and its waiting period isn’t long. It’s also easy to get a quote. Unlike other companies, however, it doesn’t offer any add-on coverages, like for routine care. We recommend gathering quotes from multiple pet insurers and comparing plans before choosing which is best for your dog or cat.

Fetch by The Dodo Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: Dec. 10, 2022

I am amazed with this policy & the customer service. I had gotten this (very hesitant) thinking I would never use it because my dogs were perfectly healthy.. Almost a year later my one pup was diagnosed with kidney problems. She ended up passing after a few weeks. It’s still very hard.. This company was so so helpful making sure I could get all of my information to them to make sure I got reimbursed for what I could with my policy. It did take a while to get reimbursed but I had a ton of claims. I mean I was putting in a claim like every 2 days. So I expected that.

Every single person I had spoke to on the phone was very very helpful & made me feel very special I felt like they loved my pup like their own. It made the entire process easier. I was in the thousands with my vet bills. Very nervous that I was never going to get reimbursed.. I was thinking what are the chances.. It’s “pet insurance.” One morning I woke up & had a ton of emails saying ALL of my claims were approved && the money was in my bank account that same morning. I was so happy I started crying, then immediately paid off my credit card. This is something every pet owner should have. I have been recommending it to every single person who asks about our situation with our pup. This company is AMAZING && I’m so thankful I came across you guys. Thanks you so so much for everything you all did for me & my pups. I will continue to have a policy with you guys for every pet I own.

Fetch by The Dodo response

Amber, we're sorry to hear about the passing of your dog. We really appreciate you taking the time to share your review. We're so glad we could be there when you needed us the most.

2 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2022

    Really easy and straight forward to submit claims. I have been submitting claims to Fetch for a couple of months due to a health issue my dog had and I’m glad I could count on Fetch when I needed the most. Claims could be processed a little quicker, it is taking about 10 days to hear about the decision. And also I wish there was a quick way to call customer services on the app to answer the questions I had. I have tried to use the online channel as I didn’t find a phone number, but the chat was only with automated messages and I could not get the answers and personalized service I was looking for. Other than that it’s been great to have Fetch as my pet insurance partner.

    Fetch by The Dodo response

    Nyara, thank you for taking the time to share your review. We appreciate your feedback so we can make improvements moving forward. We are glad to hear your overall claims experience has been easy and straightforward. You can reach us at 866.509.0163; we'd be happy to help answer any questions you may have in the future.

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 18, 2022

    Updated on 04/19/2023: I'm sad to report that our beloved Patience was euthanized over Easter after a third and devastating blood clot. Fetch pet insurance has been excellent in covering our (many and expensive) vet and cardiologist visits and meds for the past three years since her initial saddle thrombosis, including the euthanasia (not the cremation but we didn't expect that to be covered). Once the deductible was met they did not charge it again and direct deposit reimbursement was done quickly. It was well worth the cost of the insurance, the reimbursement covered the cost of her 10+ years of coverage and some toward the premiums for our other three cats. As a family on a restricted income the Fetch coverage let us give Patience the care she needed to enjoy 3 years with us after what was pretty much a death sentence without struggling to pay the vet bills.

    Original Review: For everyone who thinks pet insurance isn't worth the cost I offer my experience. I have four cats (feral rescues) and for many years I thought the same - small claims not adding up to the premiums. But a few months ago our beloved Patience (mother of our other cats) had a second saddle thrombosis - a blood clot that often proves fatal and has a low post survival life expectancy. Look it up! She recovered from the first one but this one was worse. Over $5K in vet bills and treatment ongoing. Our girl has survived and doing much better, but my husband is disabled so we are chronically short of money. The 80% reimbursement from Fetch was so incredibly helpful, and Fetch also pays 80% of the expensive meds she will be on for life. They pay fast too. You never think this will happen to your pet, especially when young and healthy, but when catastrophic things happen. It's well worth having the coverage. Thanks Fetch.

    Fetch by The Dodo response

    Lisa, thank you so much for taking the time to share your experience. We're glad we could be there when you needed us the most and are happy to hear your cat is doing much better.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 23, 2022

    My 2-year-old Shiba Inu is very healthy but suddenly got Lyme positive and has joint issues even after we gave him monthly ** treatment. Luckily we have Fetch covered the exam and blood test and all the medication treatment, it's a big release for us. They asked for medical reports, invoices, and historical reports and in addition, they asked for Lyme prevention purchase proof. The app is very user-friendly and payment is fast.

    The only problem is their online customer service, some of them do not understand their policy. On one invoice, we have some prescription dog food not covered by insurance, and they didn't pay it back to us. But when some of the prescription dog food is returned, the credit is on another invoice, when claiming that invoice. they didn't deduct that part and short pay us. Online customer service just tells me they pay 80% invoice amount, and won't return my credit back to me. And he's very rude and impatience. I wrote an email to the claim department and they were quick response and processed my request in 72 hours. Overall, I am happy with Fetch and also referred 3 friends with Shiba to join Fetch.

    Fetch by The Dodo response

    Lan Lan, we appreciate you taking the time to review us! We're so glad our claim department was able to help. Thank you for sharing your feedback!

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: July 24, 2022

    Our dog, which we've had since he was a 9 week old puppy, had been living an ordinary and healthful life for over 8 years. We signed up with Fetch as we put his new collar on for the first time. He very recently and suddenly began to exhibit signs of vision loss, and as we sought diagnoses from our vet and an emergency animal care facility, the devastating news that he had SARDS (Sudden Acquired Retinal Degeneration Syndrome) was given to us. Our spirited and healthy dog was suddenly and irreversibly blind. We had never needed to submit claims to Fetch before, so when I found myself saddled with hundreds of dollars of veterinary bills I worried that the process would be daunting and contentious (to prove my dog's legitimate ailment, doctor visits to identify the issue and the diagnosis).

    Thankfully Fetch's claim & review process is very straightforward, and reimbursement payments were issued in a timely fashion. I highly recommend anyone with a pet to acquire insurance. It's a small monthly price to pay for peace of mind in the event that an unforeseen issue comes up for your beloved member of the family.

    Fetch by The Dodo response

    Noel, thank you for taking the time to share your review!

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 17, 2023

    (In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company. I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.

    The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim. That was totally unacceptable. They just don’t want to give you a claim!!! I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021.

    I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket. Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim. As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 29, 2023

    Pretty sure this is a fraudulent company. The ONLY way they’ll cover anything is if you purchase the insurance the day pet is born and DOESN’T have any issues. I bought a Bichon pup that was 1 yr old, he came from a home where he was neglected. The day after a got him I took him to vet because he had issues from being not cared for; ears filthy and urine scalding on his belly. Also, born with congenital phimosis.

    All this was in September 2022. I paid for everything in cash. I also paid for him to have three surgeries for his phimosis and that was over $6000. I never made a claim for his phimosis. Now seven months later he has an ear infection and they refused to cover it because when I purchased him he had an ear infection. I’m wondering what else they will be refusing to cover. I’m not sticking around to find out while they continue to collect my quarterly payments and not pay a dime on any claim. Cancellation of my policy is my next step.

    4 people found this review helpful
    Verified Reviewer
    Original review: April 11, 2023

    Fetch is a total scam. We filed a really small claim for our dog, the first one in multiple years with Fetch. We called 12 times and each time we were told our file was complete and awaiting review. 6 months later, no response. We called again and the agent said "I think it's not going to get reimbursed". We asked "Why" and the agent said, "Well sometimes claims get lost in the system and passed around and nobody ever reviews it. I can't make a new one as the vet records are already assigned to this claim." We asked what we could do and she said, "nothing, you have to wait". Our vet called, our lawyers called, every time we are told it's awaiting review. This is from Fall 2022. Don't waste your time, they won't reimburse you, even for a small thing.

    6 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 5, 2023

    I adopted my 4 year old, healthy female cat from the SPCA on 12/28/22. I purchased insurance from FETCH on the same day. On 3/9/23, my cat became ill. I called 3 vets to get an appointment. The soonest available appointment was in 4 days. Rather than wait, I took her to an urgent care Vet on 3/10/23. I submitted the Vet's paperwork and receipt with my claim within 2 weeks of her visit. I received a request from FETCH's claim reviewer about 2 weeks later. To complete their review, FETCH needed evidence of a recent medical exam that would indicate she was in 'good health' dated no more that 6 months before the date of her urgent care visit.

    I submitted a copy of the cat's 'Complete Medical History', given to me by the SPCA, a 2-page health summary which included: Identification, Vaccine history and due dates, treatment history and due dates, Diagnostic tests, and a complete physical exam by the SPCAs own veterinarian. My claim was denied, because there were 'no notes' on the exam. I went back to the SPCA to get any additional infomation they had. The SPCA confirmed that their vet had seen my cat and gave her a clean bill of health. In fact, the SPCA even spoke with FETCH and my claim was still denied.

    5 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: Jan. 23, 2023

    Strike my earlier complaint. They adequately resolved the issue and clarified confusion. We will continue to use their services moving forward.

    Original review: Jan. 16, 2023

    They denied a claim that we were clearly entitled to; lied about terms when I called them; and other nightmares we had dealing with them. They also hide various conditions that they do not want you to see, and when it comes time to file a claim basically stonewall you. Do not waste your money on this horrible company. There are many much better ones.

    4 people found this review helpful
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    Fetch by The Dodo Company Information

    Company Name:
    Fetch Pet Insurance