Fetch Pet Insurance Reviews

Everytime I have reached out to customer service via chat they have always been incredibly helpful at resolving my problem. Also, claiming is exceptionally easy through the app and I am always bragging about how easy and how much I can get covered through my insurance provider. I have never regretted choosing Fetch as my provider and I will continue to refer my friends!

I have a seven month old puppy that I got the insurance for. She’s had to be to the vet twice and both times the insurance paid what they said they were going to pay. So glad I purchased this insurance for her!

Our Golden Doodle became very sick with blood in his stool. We had to visit the emergency vet and he was administered fluids, antibiotics, etc. We provided all the required information To Fetch and received a check directly deposited into our account wishing a few weeks. I could not ask for a better insurance for our pet.

It’s great having peace of mind when it comes to my sweet rat terrier, Ollie Hopnoodle. He’s been having stomach issues the past year, and I don’t have to worry about taking him to see the vet when he needs to. Once I get the receipt and doc notes from the vet, the claim takes all of about 60 seconds to file on the app. Fetch let’s me know the status of my claims and handles them promptly. I’ll always have coverage with Fetch for my fur baby!

When we had a tooth problem with our 1 yr old Bengal (Bo-Katan), Fetch covered the issue promptly. Also Bo-Katan was attacked by an owl while sitting on our deck. Fetch coverage the injuries thoroughly. It's comforting to know we can keep our 2 Bengal Kitts healthy without breaking the bank.a

I have had Fetch Pet Insurance since I adopted my Shepard husky mix and it has been an absolute godsend. Chevy has gone through two major surgeries. It was a seamless and fast process to review and receive the funds back. I have nothing but great things to say about Fetch! An honest to goodness life saver!

Aprox 2 yrs ago we purchased the "Deluxe policy". According to the advertisement they ran and is currently running on CAffairs site "What isn't covered" does not exclude bug bites and any resulting illness caused by bug bites, yet after 1.5 yrs our dog Lexi was bitten by a mosquito that caused heartworms [vip to note we have religiously gave lexi heartworm pills monthly to prevent heartworms, yet as the vet explained they are not 100% effective] and yet Fetch rejected all of our claim from vet visit, vet required testing prescriptions and care to cure the illness.

Please be mindful of this fraudulent company. I cannot believe they are in business still; it's a shame we let ourselves be fooled by insurance companies. Thinking they have our best interest at hearts. Not only did they take my money but when I needed my insurance for my bed for a visit they denied it. Waste of money and waste of time on a terrible company. Hope more regulations will be administered to this company and they will be penalized to pay back all consumers.

Our Morkie was diagnosed with bladder stones back in April of 2022. We tried to solve the issue with diet, but 6 months later the stones were still there. We went and got a 2nd opinion, and he had the surgery to remove the stones in October. Fetch processed our claims in a timely manner and we were so pleased with their services and support. I would definitely recommend Fetch (and already have) to anyone looking for pet insurance. Thank you, Fetch!

I was a customer with Fetch, formerly PetPlan for 11 years. I finally bit the bullet and cancelled my membership today after being treated horrendously over the last four years or so, after the company exchanged hands. I really would like to understand how it's received four stars on this website. It's terribly unfortunate that innocent pet owners do not have an accurate depiction of this company and get lured into believing this company has their and their pet's best interests in mind. They do not! Once a pet has a previous condition you can't leave and have other companies provide any coverage for that condition. I waited as long as I did to leave for this exact reason.

I have been a customer of Fetch (formally PetPlan) since my Lab mix was a puppy eight years ago. I now have two more pups that I signed up, 6 yr old Beagle mix, Chip, and a 2 yr old Dachshund, Salsa. Just this past summer my Lab mix, Pretzel, was diagnosed with cancer. It is heartbreaking. But because I have Fetch I was able to submit my receipts and Vet diagnosis for reimbursement. It has greatly relieved our anxiety. So far we have been reimbursed a little over $2000. And we are not finished. Once approved it's easy to submit the claims and get reimbursed. In my case it was the next day. Because of Fetch we can focus on our pup’s treatment and not the financial situation.

Our dog had to have 3 procedures in a short 2 month period. Fetch makes it super easy to file your claim and they reimburse very quickly. Easy user friendly website with 2 options for you to receive payment. Highly recommend!!

I have had pet insurance for three years. I have never completed a claim. This year I called the CSR and asked how to complete a claim. I had told her my second puppy who is also insured had to have vet appointments. A few issues, ear issue, I had a total of 5 receipts. I asked the CSR if I can wait and submit them all and the rep said yes. Puppy two had his neuter and I submitted 5 vet receipts from 2022. Unfortunately some came back as declined as I now have learnt that there is a window for you to submit a claim. I asked for a manager to follow up as the rep just stated it’s in the terms.

Our dog ingested a cat toy, and had to have immediate surgery to have it removed from his intestine. The surgery occurred on a Thursday, I took pics of the invoices with my phone on Friday and submitted the claim. We had reimbursement by the following Friday with a clear explanation of benefits. They paid for everything, we’re so thankful for this insurance!!

Overall, way below average experience with Fetch Pet Insurance. I dropped the policy on both my dogs and honestly not sure if any pet insurance is worth it now. While the claim system seemed fairly straightforward, they required a pretty extensive amount of medical records (which we had to get from multiple vets since we had moved) for really basic claims. I get that it can be part of the process, but needing absolutely everything for a cut paw seems excessive. Communication wasn't great.

Our dog suddenly began having seizures this fall. After bloodwork and imaging, it was determined he had a very rare tumor on his pancreas which was tanking his blood glucose. He needed surgery and several days in the hospital. The cost was so very high. Because of our coverage with Fetch, it was a no brainer to do everything we could, and he has now made a full recovery! If not for Fetch, we would likely not have been able to do what needed to be done to save his life. I am so grateful that we didn't have to make "the hard decision."

I’ve had pet insurance for many years and have never had to use it, but my dog recently needed surgery for a leg injury and I’m glad that had insurance to cover it. The process for submitting a claim is fairly simple, and the reimbursement was quick after review/approval.

I Submitted a claim for my dog's surgery for tooth extraction and a lump removal and biopsy. Fetch kept me informed every step of the way from receipt of my claim until completion. Excellent customer service and communication which was very much appreciated. Claim was settled very quickly.

Fetch has been gerat to work with and a life saver for me and my dog! They review and pay out claims very promptly, I believe I typically have my reimbursement in about 2 weeks. The online portal is easy to use and understand -- the submission process is a breeze. It's brought a lot of peace of mind as I have worked through various health issues with my pup over the 5 years I've had her (and had Fetch insurance)

When looking for a pet insurance, I wanted to find one that was affordable for me, that covered just about every issue I could think of and that would be willing to pay for alternative treatments (chiropractic care, acupuncture, etc.) for when my sweet pup gets old. I wasn’t expecting to need it anytime soon, until my dog ate 4 pounds of his food and got food bloat. I was so worried I wouldn’t be able to afford treatment or that it would set me back, but I filed my claim and was paid back 80% no questions asked within 3 weeks! It makes me feel so much more confident in the care I can give my sweet Bingo when I know that most of the finances are taken care of. Thank you Fetch!

Fetch makes it easy to submit claims on line. Once the claims are approved the dollar amount goes right into my checking account.. Very easy and convenient. Also, claims are paid pretty fast. I am happy with Fetch. Totally would recommend recommend.

We had Fetch for our previous dog - three major surgeries, physical therapy, lots of other little (but expensive) things over 10 years, and Fetch pet insurance has been there for us through it all. It’s been a fantastic experience for our family and had made the financial burden of the major issues bearable, never having to be in the position to decide on care based on cost, all the way until the end. Customer service has been fantastic throughout and overall experience with Fetch A+. We’ve continued continued with them for our new furry family member and have recommended to family and friends as well.

My pug puppy had a urinary tract blockage. I was so worried about him. Fetch handled the claim easily and without stress, so thankful because I had enough to worry about with a sick puppy. I fully recommend Fetch insurance. Very easy to work with!

I got pet insurance when my dachshund was a puppy, as recommended by our vet. By age 4 she was diagnosed with mitral valve disease, so I am very thankful for pet insurance! My dachshund has had dental surgery and eco-cardiograms all covered by Fetch! Thank you for keeping Zelda healthy! -Michele & Zelda

My dog got deathly sick in a matter of hourS. We brought her to the emergency medical hospital where she was admitted. She was diagnosed with autoimmune hemolytic anemia. This is a deadly disease. She was in the hospital for 7 days. My bills were over 10,000. I submitted my paid bills to Fetch and they helped me with what was needed. It went under review and in 2 weeks the money was sitting in my account. I am so thankful I took out this policy. They were very supportive and concerned with how my dog is doing.

Really easy and straight forward to submit claims. I have been submitting claims to Fetch for a couple of months due to a health issue my dog had and I’m glad I could count on Fetch when I needed the most. Claims could be processed a little quicker, it is taking about 10 days to hear about the decision. And also I wish there was a quick way to call customer services on the app to answer the questions I had. I have tried to use the online channel as I didn’t find a phone number, but the chat was only with automated messages and I could not get the answers and personalized service I was looking for. Other than that it’s been great to have Fetch as my pet insurance partner.

We signed up our Blue Heeler puppy thinking we would never need it. Well we needed it just months later and are glad we got him covered. He developed a problem with his right elbow causing a limp which required X-rays, CT Scan, surgery and pain meds. Fetch covered the majority of his medical expenses. Without the insurance we would have had to cover the entire cost ourselves, woof. We definitely recommend Fetch Pet Insurance. Just make sure you fully understand the requirements for the coverage right up front. That is very important. Call them and ask.

We have had Fetch Insurance for 10 years. As we grew our pup family of three we added each one. When in need to file a claim it is easy to do. The staff starts working on your claim within a few days and notifies you as they progress. Claims are reviewed and paid in a very timely fashion. We have never had any problems with payments. Great insurance!

It is easy to file a claim and quickly get reimbursed for your covered expenses. The app makes it easy to access everything you need to know about your policy. You never know when you will need it and having a policy with Fetch provides peace of mind.

Fetch is the WORST insurance ever. I’m sure all insurance companies aren’t great but we’ve had this one since the day we adopted Loki. He was a 7 month old rescue and they have said literally everything is a pre- -existing condition and even though we pay every month they pay for nothing and it's been 2 years now. About 10 months after getting him he started to have some weird symptoms and a year and a half after adopting him found how he has lupus. Over that time we have had multiple phone calls with them, emails from our vets and ourselves and none of it has done any good.

Have always had quick reimbursement for any claims. Customer service is always extremely helpful & friendly. Can always answer any questions. I find that the app is very user friendly & easy to navigate. Nice to have a one time yearly deductible instead of per incident like most companies. Also has 90% reimbursement so only 10% copayment.

I am very pleased! App is very user friendly. I have been recommending to friends. I was very pleased with the quick payout for my claims. My dog would not have been able to have the surgery without this coverage. I am a very pleased customer.

Responded quickly both times. Keep in mind your yearly deductible is not January to January. It is the date your insurance renews every year. The app is easy to use even for those of us who are technically challenged. Fetch did not give me a hard time.

Easy to navigate website, easy to put in a claim, fast payments! Love this insurance and I work in the veterinary field, they are very affordable as well. I highly recommend Fetch Pet Insurance, it is reassuring knowing I can afford my pet's care.

I'm really glad I have this, because both of my cats have had emergencies in the past couple of months. One of them needed 2 life-saving surgeries, and I wouldn't have been able to afford them without insurance. The process of submitting a claim is pretty easy, and I got reimbursed pretty quickly. But the deductible is per year PER condition, so even though there were 2 related conditions, I had to pay it twice. Also, they deduct it after they've adjusted for the percentage, so you end up having to pay more.

This is a scam, Fetch take my money for more than 2 years, I summited 2 claims and both were denied, both of my claims were legit. My fist claim my dog need a leg surgery and they told me that my dog born with the problem. I let go but now my dog need aggressive disorders and I checked my policy and saids that covered. I got a referral letter from the vet. I found a really good training facility. I summited my paperwork and now Fetch is telling me the trainer doesn't qualify because is not a license vet. Where did you see the information and I didn't know vets also trained dogs maybe in another state not in California, at the end of the day is how they make money liyers and they come up with the most ridiculous excuse to denied my claim, and the lady complains because I cancel my policy. They're making money. This business is a fraud!!! Can anyone help me. My dog is much better now but I paid my trainer with a personal loan and I'm in big trouble now.

For the most part I am happy with this ins company. They are fair and they reimburse quickly. I have had these policies for my two dogs for several years. Overall, I have no complaints. I wish they covered dental for cleaning and stuff but no ins does so it is what it is. But their customer service is very good and in the world today, that is really valuable.

When it comes to pet insurance, you hope you never have to use it. Unfortunately, I did. Working with Fetch was so easy! Uploaded the paperwork from my phone and was paid in less than a week! I wish insurance for humans worked this fast.

I’ve been using Fetch for years now for my two dogs and I have to say that they respond immediately and strive to process the claim as quick as possible. I have no complaints. I would definitely recommend it to everyone.

I love Fetch. If it wasn't for them I would not be able to care for my fur baby's allergies and allergy testing. Also they paid for her periodontal disease when she had to have some teeth removed. It is great knowing they are there when or if we need them. I have been with them for seven years now and I highly recommend them to anyone.

This is a no hassle insurance! My claims go thru quickly and I receive payment within days. They offer direct deposit which is something we never had before! Highly recommend them. If you're ever in doubt, don't be! You can't go wrong and their customer service team is amazing.

Thankfully up until the very end I never had to submit a claim for my pup. The process was seamless and if I had a question it was answered. I just recently messaged someone last week saying I needed to cancel because my dog had to be humanely euthanized. Easy and regards were sent. So shouldn’t this be documented on y’all’s part, this way pet owners are NOT getting emails saying “we hope you and your pet are doing well today” and to leave a review. Well, my pet and I are not doing well because, I had to put him down and submit claims for this entire process. Please mark those of us that have lost our pets so this does not occur. Thank you.

When I got my new job a couple of months ago, they offered pet insurance. I had never taken advantage of this insurance before but I have a four-year-old Yorkie Yorkie and I thought it would be a good idea. Shortly after I got the insurance, I started having concerns with my dog. I took her to the vet and we learned that she had stage 2 kidney failure. It was not only devastating emotionally, but the vet bills were really expensive!! With great anticipation, I submitted my claims for the amount that I had paid and I was so surprised when they approved my claim and paid me immediately. I WOULD DEFINITELY RECOMMEND THIS COMPANY!!!

Thankfully, I haven't had to use the pet insurance until this year (2022). It's great to know the company reviews the claim and makes the payment promptly. It's peace of mind. I wish I would have had pet insurance for my last dog.

Dislike having to do everything by pdf files. It's a pain in the neck for us older folks, way too complicated. Mail still works! Anyway, an associate walked me through, it's just still very frustrating. Please allow us an option to mail if needed.

So far I have been happy with the service and claims processing. As a over 10 year Trupanion member for my last 2 dogs, this company so far has been doing a good job. The fact that they pay the vet fee for illnesses is a real help.

I have been insured with Fetch since my pet was just a baby which she is over a year now and the experience has been superior in all aspects. They are very prompt on getting your pet claims assigned, reviewed, and approved. I wouldn’t change anything about this insurance company. Thank you Fetch, for being so awesome and accommodating.

I was very pleased with the handling of my request for reimbursement of my pet bills, which were quite expensive. You handled the request quickly and I was given a reimbursement for some of those expenses. My pet, Cody Kai unfortunately passed away 9/6/22. I wish to cancel my policy at this time. Thank you, Arlene **.

When my dog Lucas needed emergency surgery to remove a foreign object he’d swallowed, I was really glad to have coverage with Fetch. It was great to know that we could focus on getting Lucas the care he needed, rather than worry too much about the cost. Fetch processed our claim and reimbursed us very rapidly. They make it quick and easy, for sure.

Updated on 04/19/2023: I'm sad to report that our beloved Patience was euthanized over Easter after a third and devastating blood clot. Fetch pet insurance has been excellent in covering our (many and expensive) vet and cardiologist visits and meds for the past three years since her initial saddle thrombosis, including the euthanasia (not the cremation but we didn't expect that to be covered). Once the deductible was met they did not charge it again and direct deposit reimbursement was done quickly. It was well worth the cost of the insurance, the reimbursement covered the cost of her 10+ years of coverage and some toward the premiums for our other three cats. As a family on a restricted income the Fetch coverage let us give Patience the care she needed to enjoy 3 years with us after what was pretty much a death sentence without struggling to pay the vet bills.

My 10 month old puppy was very sick and couldn’t keep her food down. I took her to the Vet and extensive tests were taken. The bill was $1000. After I submitted the bill to Fetch I was given a refund promptly for half of the bill I had paid. Thank you Fetch. I highly recommend Fetch Insurance.

The online portal is easy to use and intuitive and the reimbursements come in a timely fashion. It's also one of the most affordable plans I could find, so it's a win-win. I highly recommend insuring your pets through FETCH.

Had to take my 14 month old Yorkie to the vet for vomiting and was told she would have to go to an Emergency Specialist Hospital immediately. So I left the vet with an $800 bill and got to the hospital and after an $3500 examination and ultrasound was quoted another $7k for the operation. Contacted Fetch Rep and was told as long as it wasn’t pre existing everything would be covered. After 5 days in intensive care she pulled through and recovered. I sent in all invoices and was reimbursed 90% in 4 days as per my policy. Couldn’t be happier with Fetch. They are the best!

We purchased this plan for our dog after having multiple medical issues rise with our previous dogs. Luckily nothing major has happened but even just dental issues have helped the plan pay for itself and there’s peace of mind knowing if anything major happens, Fetch will be there.

I am so glad that I am with Fetch! I had multiple unforeseen expenses that came up with my dog all around the same time! Fetch was efficient, and they answered all of my questions on time! In addition to that, the fact that they auto deposited made the experience outstanding.

The medical condition of the skin of one of my dogs during the last two years has been very difficult so he must be checked frequently by his doctor and with it medical expenses. But thank God I have Fetch by my side. They know about my situation and successfully cover the payments very quickly and efficiently. Thanks Fetch for all your help.

We are satisfied with our service. It's very timely in payment. Always remember to get all important information about your visit so as to get a quick payment. You must discuss all issues with doctor so as to file your claim with the insurance. Fastest refunds are when you use direct deposit.

Thank you Fetch for making the experience of having to use my pet insurance extremely easy and hassle-free. I just followed the steps on the app and my money was sent to me very quickly. I can highly recommend Fetch for sure!

We got our pet insurance when our dog was just six weeks old. She’s seven now, and we have never had to use it thankfully up until recently! The poor little thing had to have 19 teeth pulled due to a dental condition. I was really afraid it would be difficult to make a claim And to get reimbursed. I also was afraid my insurance would go up. None of those things have happened. The claim was easy to file, and I received a response within a week and money my bank very shortly right after! And my rates have not gone up. We will continue to stay with Fetch!

My monthly fee went up $25 due to other dogs in my area having more claims recently. If I wanted to decrease coverage, they said I’d never be able to increase it again. Kind of stuck if I want my dog’s medical issues to continue being covered. But I can promise I won’t be using Fetch for my next dog.

My dog Gracie had a serious condition that required 3 days of vet care and numerous tests. My bill was approximately $1,100.00 and was paid in 3 days! I will definitely refer Fetch to all my friends and family! Thank you again Fetch.

The website is easy to use. It explains what do do, how to do it and when you will receive a response to a claim. You receive emails notifying you about the progress of your claim and finally when and how much you will be receiving, when it applies.

I was told the assessment could take up to 15 days-that's fair. It was done in 4 so I was ecstatic until I looked over it and realized I was recharged for my entire deductible when I should have been charge for less than half of it. So I reach out and have it reassessed but am told it would take 30 days. Why does the reassessment take longer than the assessment? I was hoping it would be like the first time and take less than 15 but it took at least 28 days. Pretty upsetting especially since I had done the math at home in an hour and knew what I was owed.

My claims are always responded to in a reasonable timeframe, and I like the updates along the way that tell me what stage it is in the review process. My only regret is not paying for a higher premium plan so my cat has more coverage!

Had an medical treatment for my pet back in Jan 2022, after 6 months or more I still can't get my money back. Even though they approve all the expenses, they always say "Your money is coming in your mail in 3 weeks", after 3 and more contact with their support still waiting for that reimbursement cheque. And that's how it's being for after 3, 4 and 5 times.

After having two amazing dogs with another carrier for 15 years I decided to switch to Fetch with our new puppy. I am amazed at the speed and accuracy of the claims and how they support our claims. With other companies there was always something that was not covered for some reason… With Fetch they stand behind what they tell you! Keep up the great work.

Submitting claims online is easy and the response time from Fetch is fast. Aside from receiving timely emails from Fetch, I could also easily check the status of my claim online. Thank you for making it painless to submit claims.

I reached out to them after receiving an online quote and going through the policy summary sent by the company. In particular I wanted to confirm their comprehensive dental policy was as written because I fall directly in this category and this would be the reason I buy this policy. (Pasted the wording taken from them below). I talked with their insurance agent who basically told me the written policy summary they provide online is fake???

Our cat has a habit of eating foam that tends to get stuck in his bowels. After the first two surgeries we got pet insurance. He needed emergency surgery and knowing we would be able to reimbursed for 80% of the cost gave us peace of mind and literally saved his life.

I had signed up with this Company 15 years ago with my dog. I had chosen a policy with annual limit of 25,000 a year. My annual deductible was 300 dollars and 90% reimbursed. I received a email today that after 15 years my new terms would be 10,000 a year annual limit. 750 dollar deductible and 70% back. I called and their response was take it or leave it. This is what I received after being with this Company for 15 years. Now that my dog is older and I need this insurance they do this. I can't move him now because of pre-existing conditions. Horrible Company and very dishonest.

My 2-year-old Shiba Inu is very healthy but suddenly got Lyme positive and has joint issues even after we gave him monthly ** treatment. Luckily we have Fetch covered the exam and blood test and all the medication treatment, it's a big release for us. They asked for medical reports, invoices, and historical reports and in addition, they asked for Lyme prevention purchase proof. The app is very user-friendly and payment is fast.

I had my Lab that passed away a few weeks ago covered since he was a puppy. He was covered for 11 years. Fetch was very easy to work with when he had claims, very prompt in payment, and the explanation as to how things were covered were perfect. I would highly recommend anyone that has a pet to work with Fetch.

I have unfortunately had to submit three claims with Fetch. All three claims have been quickly approved. Two claims with one pup, and one with my other guy. The claims process is simple. Upload the invoice and your pet's health history. The rates are very reasonable compared to competitors.

I couldn't believe that initially they gave me a 15 to 30 day turn around to be paid for my claim and then I got the payment in 3 days! I was so stressed with having a huge vet bill on my credit card and not knowing when I would receive the funds. It was also so quick and easy to submit our claim!

If you consider a dog having tartar at every vet visit a preexisting condition you’re nothing but a scam and your explanation means nothing other than your excuse not to pay out a claim. If you find me any dog who hasn’t had tartar from the minute they are born would be a miracle as even humans go to a dentist 2-3 times a year to clean their teeth and we brush and floss. Either way increasing premiums and denying claims based on the inevitable is essentially a crime in my books. You’ve taken approximately $15-20k of my money for both my pets with basically hardly any claims and when the time matters you have loopholes to make the position of owing a pet difficult while you profit. I will not rest with this answer and raise the issues with pet insurance to ensure pet owners aren’t continuously scammed.

We were told to go with Fetch by the lovely folks at the Humane Society where we adopted our newest bud Lester. Unfortunately, Lest brought home Giardia and infected the rest of our pets. We had previously been insured with Nationwide and they had always reimbursed us, though we did not need to use it much in the 5+ years of having it. Fetch has denied all claims except one listing the Giardia as a preexisting condition, even though the vet records state otherwise. We are appalled at their gross tactics and advise everyone thinking about going with them to absolutely choose a different insurance carrier.

Fetch has been a great service for us! We have a 6 month old mini golden doodle who is very active. Fetch has been clear in what else is needed, when missing information, and they have saved us a lot of money. They have covered multiple vet visits for a variety of issues and are always timely and detailed in their responses, and overall very helpful. Highly recommended!

Recently my dog had to have a two night stay at the ER vet and a day at our local vet for pancreatitis. It was a very stressful time for us but I must admit Fetch were great dealing with our invoices promptly and we were paid back within a few days. Could not have asked for better service from them.

It was such a relief and a pleasure to work with the Fetch team and assessors; while juggling the recovery of our little family member - we were not bogged down with our pet's claim! I wish "human" claims were this seamless...

My dog's had an ER visit and Fetch covered it at 80% and they were fast in reimbursing me. Also they covered the vet visit fee, which is why I signed up with them in the first place, unlike other insurance companies. So basically their premium is the same as the others' but they cover more.

Fetch has been great! My young cattle dog started limping after jumping to catch a frisbee. He went to the vet 3 times, then we went to an awesome rehab vet for a thorough evaluation. They recommended a CT scan. The thought of paying all of these bills on my own was overwhelming. Each time I submitted a bill Fetch was efficient and fair. Knowing my boy could get the care he needs is priceless. I ended up opting for physical therapy instead of the CT scan because he was improving. But it's a great feeling knowing he could get the CT scan if he needed it. Both of my dogs have been covered by Fetch starting on the day I got them. If you wait until something happens it will be too late. A Happy Customer.

Great service, Responds immediately when bill is submitted. Excellent explanation of why bill is accepted or rejected. I have recommended to several friends/animal lovers. I feel comfortable that correct decision will always be made regarding coverage. I especially like the fact that the veterinary hospital submits the bill for me. Thank you

Our dog, which we've had since he was a 9 week old puppy, had been living an ordinary and healthful life for over 8 years. We signed up with Fetch as we put his new collar on for the first time. He very recently and suddenly began to exhibit signs of vision loss, and as we sought diagnoses from our vet and an emergency animal care facility, the devastating news that he had SARDS (Sudden Acquired Retinal Degeneration Syndrome) was given to us. Our spirited and healthy dog was suddenly and irreversibly blind. We had never needed to submit claims to Fetch before, so when I found myself saddled with hundreds of dollars of veterinary bills I worried that the process would be daunting and contentious (to prove my dog's legitimate ailment, doctor visits to identify the issue and the diagnosis).

Fetch has always been on top of helping get reimbursed quickly in a timely manner. Fetch lets you know every step of the way where your reimbursement is sitting whether it’s in review or being ready to pay. I would recommend to my friends about my pleasant experience.

I never have a problem when I submit an invoice. They are reviewed very fast and the process is easy just take a picture with your phone and get reimbursed for the invoice 80%. I love it. I recommend Fetch to all my pet loving friends.

We unexpectedly found a mammary tumor on our kitty that was metastatic. Chemotherapy wouldn't have been a financial option (or it would have put us in a lot of financial distress) without Fetch. Definitely recommend pet insurance - and get it early so you have the baseline healthy checkup records! This helped save our kitty and us financially to be able to give her the best care.

So smart of me to get my dog insurance. She developed serious allergies and Fetch has been with us all the way! Excellent communication and very prompt payment of claims. My dog’s life is better with Fetch! Premiums are reasonable, as well. Recommend that anyone having a dog should have pet insurance.

When I got my poodle puppy and watched her running and leaping, I decided I should look into insurance because a blown knee might be in her future! Little did I know that, at 2 1/2, she’d be diagnosed with Addison’s disease requiring lifelong treatment. I have been amazed at the quickness of the reimbursements I have received from Fetch as we navigate this disease. It’s so easy to upload the bills and notes and have the reimbursement deposited directly into my bank account. I highly recommend Fetch.

I have had Fetch for both of my pups for years and this is the first year that I have filed any claims. Each of my claims have been processed in a timely manner and I am very pleased with the service and prompt attention that I have been given.

We have been working with Fetch for the past 2-years that we have had our German Shorthair Pointer. I rarely review services, but felt obligated due to the amazing service we've always received by Fetch. Incredible turnaround responses, quick solving of claims and just overall great customer service. Thank you Fetch, indeed 5/5 stars!

Our cat has gone to the vet quite a few times in the last couple of months due to ongoing gastrointestinal issues. Every time, I make a claim, and Fetch has been quick to review and approve the claims. It's been so helpful.

My 5 month old Cockapoo got into an unknown substance and was very sick. We had to rush him to the after hours emergency vet. He spent the night and the next day there. The bill was $600! I made the claim to Fetch and was kept up to date daily, on the process of it being approved. In only a few days we got a pay out and it really took the sting off of that huge and unexpected bill. I am so happy we decided to use Fetch with our new puppy!

MUCH improved since Fetch took over this company! Insurance has been so quick and easy about payouts and the submission process is a breeze now. Definitely recommend! Wait times for payouts used to be around two weeks but now they're done usually within a week or a few days.

My dog has presented me with a medical mystery. She has a liver condition that has stumped doctors and required many days of hospitalization/tests/and surgery. I can’t imagine having to stress about the financial aspect of this situation on top of the stress I already feel about her health. Fetch has allowed me to get her the care she needs. Her sudden chronic illness would have been financially devastating, and I am so happy I didn’t have to learn that lesson the hard way. I cannot recommend Fetch enough.

Our puppy fell on the stairs and fractured his elbow. This resulted in a vet visit for x-ray, overnight stay at vet hospital for surgery, and follow-up appointments. The process for uploading documentation and requesting coverage was clear and easy and we received the reimbursement expected. I am super grateful that I had Fetch to help us through this unexpected situation.

Since 2015, dogs, we've only submitted a few minor claims. Until May when we had an ER visit & follow-up visits/tests with my vet. It's worrisome when your pet is ill & you don't know what is going on. Being insured during a crisis is valuable. We wouldn't have been able to take care of our dog otherwise and we were reimbursed what we had expected. Thank you!

Fetch's system is set up to make it impossible to get paid for your claims. Weeks of texts saying they are reviewing my claims, followed by "you didn't upload the right documents", followed by more "we need more documents", followed by another "we need two years of medical history to pay out your claim". My dog isn't even 2 years old! When you call the number on the app, no matter which option you push. You will get a recording and a text saying submit your info online. Even if you chose the option to "wait for an agent" you will get recording that says they don't understand your request and to call back later.

I bought a policy for my rescue cat… No request or required medical records was asked to establish pre-exciting conditions, policy was immediately approved… Year later my cat git injured and broke her leg, I submitted a claim with the medical papers. Now they wanted to see a year worth of medical records which I didn’t have (because I didn’t go to the vet before that injury, and I couldn’t get the record from the rescue agency). So my claim was denied…

We are extremely pleased with our experience with Fetch! Submitting claims is a breeze and reimbursement is super fast making the whole process stress free. Having Fetch has given us peace of mind and we can solely focus on getting our puppy back up to speed. Thank you!!!

My dog is 8; have had his policy since 2014; never a claim. His policy price has doubled since 2019 which alone shocked me. But, I stuck it out. He has been healthy until now; diagnosed with squamous cell carcinoma on his nose. Thank goodness I have insurance; or so I thought. Close to 8k so far in surgery and diagnosis charges. Now he needs treatment which I find out today. And yet, the response I receive this afternoon is that they want two years worth of wellness exams or they won't pay. Are you serious? In the midst of the hell we have been living in with Covid the past two years and you are going to tell me that since I can't produce all his healthy records for the past two years (even though I have one year's worth) you won't pay for my claim. I can't even fathom this. I can even show you pictures of how quickly I caught this cancer. I am beyond disappointed that this company could try any angle to get out of paying.

Claims are processed very quickly and the website makes it very easy to file a claim. The best of all is everything is done electronically including the refund. I don't have to ask my vet to fill out any paperwork.

I was quite distraught when my Labradoodle was diagnosed with undetermined liver problems. What a comfort to know that Fetch was helping pay the vet bills while I concentrated on treating Nugget and getting him well. The timely reimbursements helped me to continue treating my pet so that he could return to active service as a therapy dog. He brings so much joy to the Alzheimer’s patients he visits weekly. Thank you, Fetch for sharing the burden of his care.

App is easy to use and submissions are handled quickly. The upgrades that have been made to the app have improved my experience. I enjoy working with Fetch so much I have recommend it to multiple friends and family members.

Had several instances where our pup Sherman needed care outside of normal check ups. Scanned the receipts with my phone, submitted, and had my claim processed and direct deposited in my account within 2 weeks. No push back, no questions….just made it happen. Worth the price of the policy.

I attempted to chat with a representative regarding questions on a submitted claim on 4 separate occasions and finally gave up. I completed a survey on the chat and gave poor ratings and even requested a call, but that was over a month ago and I still haven’t heard from anyone.

One of the most frustrating companies I’ve ever dealt with. Took months to get an answer to a claim. No one answered emails or calls. When I did get through, the response was “we don’t have any claims for Sacchi.” My cat’s name is Max! Prices were raised extremely high even when I had filed no claims!

Happy with the new system: faster, easier To submit and paid back. Worth every penny. This is the best plan for my animals. Always had them for years. Cost and care is so worth it for my pet. Thank you so much for all your help. Great and fast action on submitting and receiving.

I was very frightened I would lose my pup, I knew it would be costly to save her, but Fetch was there for us and she is on the mend? It was easy to file a claim. I was so happy they were there for us, Holly is recovering well, and will be on meds & blood work being checked, but the stress is off.