Pet Food Recalls and Warnings

Merrick Pet Care, Inc. of Amarillo, Texas is recalling the Jr. Texas Taffy pet treat (ITEM # 27077, UPC # 02280827077, All Lots up to and including 10364) because they have the potential to be contaminated with Salmonella.  Merrick Pet Care has made the decision to recall all Jr. Texas Taffy pet treats in the abundance of caution. Salmonella can affect animals and there is risk to humans from handling contaminated pet products.

People handling the treats can become infected with Salmonella, especially if they have not thoroughly washed their hands after having contact with the chews or any surfaces exposed to these products.  Consumers should dispose of these products in a safe manner by securing them in a covered trash receptacle. 

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation, and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers immediately.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting. Some pets will have only decreased appetite, fever and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian immediately.

TheJr. Texas Taffy was shipped to distributors and retailers throughout the US.  These individuals have been notified and have activated their recall procedures.

No illnesses have been reported to date.

Consumers who have purchased the Jr. Texas Taffy are urged to return the unused portion to the place of purchase for a full refund. Consumers with questions may contact the company at 1-800-664-7387 M-F 8:00am – 5:00pm CST.

By Lisa Wade McCormick
ConsumerAffairs.com

October 15, 2009
A third pet food company in as many weeks has pulled some of its products off the market.

Wysong Pet Food confirmed that it recalled five batches of Canine Diets Maintenance and Senior dry dog food -- manufactured in June and July 2009 -- because the products contain mold.

"Penicillium and fusarium mold species have been identified," Lucas Wysong, the company's vice-president, told ConsumerAffairs.com. "All mycotoxin tests conducted thus far are negative with regard to the recalled products."

"That we released some product that was not of the highest quality and may have caused any animals harm makes us frankly ashamed and heartsick," he added.

Specifically, the Michigan-based pet food maker recalled the following batches of dry dog food:

• Wysong Maintenance: lot #: 090617

• Wysong Maintenance: lot #: 090624

• Wysong Maintenance: lot #: 090706

• Wysong Maintenance: lot #: 090720

• Wysong Senior: lot #: 090623

ConsumerAffairs.com talked to a pet owner in Hawaii who says her Doberman Pinscher recently died -- and her eight other dogs became sick -- after eating Wysong's moldy food.

Lucas Wysong said his family's company is working closely with that pet owner. He called the case "exceptional" and said his company has received only two other minor complaints -- reports of diarrhea -- linked to the recalled food.

Wysong told us his company discovered the problem in late September after it investigated customer complaints' of possible mold contamination in the food.

In a prepared statement, Wysong said "At first report of potential mold in our products, Wysong launched an internal investigation. Batch records were re-examined, numerous bags of product opened and scrutinized, product samples were acquired from customers, and testing in-house and out-of-house conducted."

That investigation, the company said, revealed the problem with the food stemmed from the "unusually high heat and humidity" on the days the products were made in June and July. The company also blamed the higher moisture issues on a "malfunctioning moisture checking device."

Wysong said his company notified its distributors about the problem on September 29, 2009.

"Once Wysong ascertained that there was mold presence and the potential for mold (based on moisture tests) in certain batches we alerted our distributors, who were the primary recipients of these batches of product," he said. "Distributors were instructed to dispose of the product, as well as pull product from stores that had already received the product."

The company also said it contacted stores that received the recalled product and asked them to remove the food from store shelves. In addition, the company destroyed any "problematic" batches that remained in-house.

Wysong also told us that his company notified the Food and Drug Administration (FDA)about the mold problem. The FDA's new Reportable Food Registry requires U.S. companies to file a report when there is a "reasonable probability" that their food will cause serious health consequences to people or animals.

Wysong also posted a recall notice on its Web site, but that warning is buried under the dry dog food section.

When asked why his company didn't immediately notify pet owners about the mold problem, Wysong said "The vast majority of the recalled product was sent to our distributors and retailers. We have therefore focused our efforts on alerting distributors and stores and asked them to dispose of the product."

"In other words, we are focusing on the supply chain because the customers at the retail/store level are not identifiable," he said.

Wysong admitted that posting a notice on the company's Web site is not the most effective way to reach customers who may have the recalled products.

"The actual recipients of the product -- distributors and retailers -- have already been alerted, and those that buy our product in stores are likely not Wysong.net site visitors," he said. "The notice on the site therefore serves as an alert to those who did not receive these products."

"We keep records of the distributors and stores that were shipped this product," he added. "Our best chance at notifying customers is through these mediums."

Pet owners who have any of the recalled food should immediately stop feeding it to their dogs, Wysong said.

"She did not deserve to die that way"

That warning, however, came too late for Julie P. of Hawaii. She says her healthy Doberman Pinscher, Scarlet, died on September 26, 2009, after eating some of Wysong's moldy food.

"Losing Scarlet was just horrible and totally needless," Julie told us. "She died a very painful and agonizing death on the morning of her fifth birthday after suffering all night long. She had gone completely toxic."

But Julie's nightmare didn't end with Scarlet's death. Her other eight Dobermans also became seriously ill after eating Wysong's moldy food.

"They're lethargic and continued to get more and more down as time went by," says Julie, who switched her dogs to Wysong in August. "They have very red eyes with yellow gunk that they have had the whole time I was feeding Wysong. That has now finally gone away because I took them off the food after Scarlet died," she said.

"They also had severe diarrhea the whole time, too. At first I thought it was from the changing of their food, but it got worse with some bloody stools and did not go away until again I stopped feeding them Wysong."

One of Julie's dogs, a male named Doug, also developed a sore on his leg that would not heal and had "dry flaky skin with red bumps on his neck."

"Several of my other dogs, including my Daddy, Ruby, and Maybelle all have a bad rash on their groin areas that I also could not get to go away for the last two months," Julie says. "They have had gaseous upset stomachs many times in the last two months. They have been throwing up, and at times, Doug refused to even get near his feeding dish."

Julie says she didn't make a connection between Wysong's food and her dogs' death and illnesses until she opened a new bag on October 4, 2009.

"When I opened that bag, I noticed a moldy look to the kibble -- a look I had seen on several previous bags in the two months I feed it to my dogs. I did not notice any smell, but I think my dog Doug did."

Julie contacted the company that same day. "I was afraid to feed them what looked to me like moldy food," she says. "And I started putting all these symptoms together as being from the food."

"I'm not sure how I can prove that all of these symptoms were from eating the bad dog food," she adds. "But now that I've stopped feeding the food to them, they are all getting better, which seems to prove that it was."

Julie says Wysong should give her some compensation -- at least enough to cover her vet bills -- but no amount of money can ever replace Scarlet.

"She did not deserve to die that way," Julie says. "She was still a young and vibrant dog and very, very special to us. She could have gone on to live another ten years...it's hard to put a price tag on that. What would you pay to have your loved one with you for all those days?"

Lucas Wysong told us his company is "immensely sorry" for any worry or inconvenience this issue has caused its customers.

In Julie's case, Wysong said his company is in "direct communication" with her regarding the death of Scarlet and the illnesses of her other dogs.

"We have requested specific tests be conducted in an attempt to definitively determined the cause of death/sickness," he said, adding the company has not received any other reports of serious adverse reactions linked to the recalled food.

The company, he added, has also taken steps to ensure a mold problem like this doesn't surface again.

"We are in the midst of scrutinizing each and every step of our quality assurance processes," he said. "All products going back for months are being tested for moisture and mold, thus eliminating the possibility of further problematic product (if any exists) being released.

"We vow to all interested parties to do everything we can to ensure that this never happens again."

Julie, however, isn't taking any more chances with Wysong's food.

"Like a lot of people I am going to be making my own food for my dogs. But with this many to feed, that's a challenge. It can be hard to get all the vitamins in there, so I would like to supplement with a small amount of kibble."

Meanwhile, pet owners who have any of Wysong's recalled food -- or questions about the recall -- can e-mail the company at Wysong@Wysong.net.

Third in a series

Wysong is the third pet food maker in recent weeks to quietly pull some of its products off the market.

Earlier this month, Diamond Pet Foods removed some of its Premium Edge Finicky Adult and Hairball cat food off the market because of deficiencies in the thiamine levels.

Diamond's action came just days after Nutro Products quietly pulled from the market three types of its puppy food because of a production error.

The company said it voluntarily withdrew the puppy food after it had discovered pieces of melted plastic in the "production line of select varieties of NUTRO dry dog and cat food products."

Add another 15 varieties to the growing list of recalled pet foods.

Royal Canin USA has recalled eight Sensible Choice dog food products and seven Kasco dry dog and cat food products.

The company said it took that action late Friday after tests revealed traces of a melamine derivative in the Chinese rice protein concentrate the company received from its supplier, Cereal Byproducts of Illinois.

Cereal Byproducts on May 4 recalled the rice protein concentrate it received from Chinese supplier Binzhou Futian Biology Technology Co. Ltd. after the FDA discovered melamine and melamine derivatives in the product.

The company said it shipped the tainted rice protein to three unnamed customers in the Midwest between July 19, 2006 and March 14, 2007. Two of those companies recalled their contaminated products around April 19, 2007.

In a written statement on Royal Canins Web site, Olivier Amice, president and CEO, stated: We deeply regret the concern and anxiety this announcement today will cause our loyal customers and the entire pet community. While a very limited number of Sensible Choice and Kasco products in this recall tested positive for trace levels of a melamine derivative, Royal Canin USA is voluntarily withdrawing these products out of an abundance of caution and because we are fully committed to the welfare of our customers pets.

The company, which announced last month that it would no longer use any Chinese vegetable protein suppliers, said it had not received any confirmed cases of illnesses linked to the recalled products.

The products involved in this recall have date codes between July 28, 2006 to April 30, 2007 and were sold in pet stores nationwide.

Since March, 18 companies have recalled more than 5, 600 pet food products.

Thousands of dogs and cats that have eaten the melamine-tainted pet food have suffered kidney disease or died.

The FDA said it has received reports of 4,100 deaths of cats and dogs linked to the tainted food, which is contaminated with the melamine and melamine-related compounds. Melamine is a chemical used to make plastics and fertilizers. It is not approved for use in human or pet food.

The Pet Connection Web site has received unconfirmed reports of 4,867 pets -- 2,519 cats and 2,348 dogs -- that have died from the contaminated food. It also states the total number of reports it's received about pets affected by the tainted food is 14,646.

More about the Pet Food Recall ...

Nestle Purina PetCare Co. announced late Friday that it was recalling all sizes and varieties of Alpo Prime Cuts in Gravy dog food marked with specific date codes. The company said some of the cans might be contaminated with melamine, the toxin suspected of causing the pet illnesses.

"We're very confident that we've isolated this problem," said Keith Schopp, a spokesman for Nestle Purina. "This is just one canned variety of Alpo, and it's one of many varieties of Alpo canned products. No dry products are involved. No cat products are involved."

But soothing corporate statements come as little comfort to affected pet owners, like Nicole of Key West, Fla.

"I have two small chihuahuas that ate Alpo Prime Cuts dog food. One of my dogs is currently in the hospital because her kidneys are failing. Sophie is only 6 months old and is very ill," she told ConsumerAffairs.com. "My other dog Charlie is beginning to show signs as well. This has caused me a great deal of stress, time off work, money and possibly the lives of my animals."

The massive recall began two weeks ago, when Canada-based Menu Foods recalled 60 millions cans and pouches of "cuts and gravy" moist dog and cat food produced at its plant in Emporia, Kan., between Dec. 3 and March 6. It has since affected such national brands as Procter & Gamble's Iams and Eukanuba, Nestle SA's Purina Mighty Dog and others, including some sold at Wal-Mart and Safeway.

Joanne of Bentleyville, Penn., was an Iams customer. When her cat refused to eat the Iams Select Bites pouches Joanne brough home, she let her border collie eat them. The dog died a slow death from kidney failure.

"She loved cat food ... so I gave it to (her) as a treat she never gets. The following day I tried the food again with the cat but again he would not eat it so again I gave it to the dog. I had no idea that I thought the food was a treat for my dog was actually poison."

"My life will never be the same. I feel I poisoned one of my family," Joanne said in a complaint to ConsumerAffairs.com. "I trusted a company. I will never do that again."

Menu Food's President and CEO says his company still doesn't know how wheat gluten contaminated with a chemical commonly used in plastic wound up in its products.

President Paul K. Henderson also said the contaminated wheat gluten is not in any of its other product that are outside the scope of the company's massive recall of 60 millions containers of "cuts and gravy" style pet food.

Meanwhile, Hill's Pet Nutrition recalled its Prescription Diet m/d Feline dry cat food. The food included wheat gluten from the same supplier that Menu Foods used. The recall doesn't involve any other Prescription Diet or Science Diet products, the company said.

The Food and Drug Administration -- and an outside laboratory -- announced on Friday that tests found a chemical called melamine in samples of the tainted pet foods involved in the recall.

"Melamine has been found in the finished product that was the subject of recall and has not been found in other Menu Foods pet food outside of the recall," Henderson said at a press conference Friday afternoon.

Cornell University officials also confirmed they found melamine -- used in floor tiles, kitchenware, and fire retardant fabrics -- in the urine and kidney of a sick cat. New York officials say they've detected that chemical, too.

Henderson said the melamine-tainted wheat gluten came from a new supplier, who imported the ingredient from China. He said the company stopped using that supplier after dogs and cats across the country showed symptoms of kidney disease or died after eating Menu's pet foods.

"Needless to say, we have a great deal of interest in finding out why we were supplied with this kind of product," Henderson said of the tainted wheat gluten. "This is a subject of very great interest to us and our lawyers and you can expect that we will be following up."

He added: "For litigation purposes, we cannot elaborate at this time."

Grieving pet owners in the United States and Canada have filed lawsuits against Menu Foods, alleging the company was negligent and should have warned consumers about its tainted products before the March 16, 2007, recall.

Problem Solved?

Henderson said pet owners shouldn't worry about the safety of the cat and dog food the company is now producing.

"Let me be clear on this -- we have removed that (tainted wheat gluten) problem from our system," he said. "Our products are safe. We continue to engage in the highest levels of monitoring and testing in the pet food industry. These tests will be expanded as a result of this experience."

He also pointed out: "Melamine has not been found in the wheat gluten that we obtain from our other suppliers ... all of the testing that has been conducted, including the routine taste tests that were underway prior to the discovery of this problem, have demonstrated that those products not associated with the suspect wheat gluten performed very well and in a manner consistent with historic norms."

The tainted wheat gluten, however, might have been used to make dry dog food.

Stephen F. Sundlof, director of the FDA's Center for Veterinary Medicine, said the melamine-tainted ingredient was shipped to an unnamed company -- one that manufactures dry pet food.

The federal agency is now investigating whether that contaminated ingredient was used to make any dry pet foods.

When asked if pet owners could be feeding unsafe food to their animals, Sundlof said: "It is possible, but I think we've been following every lead that we can. My sense is that we have gotten most of it under control."

Last week, New York officials announced they discovered the toxin aminopterin -- used as rat poison in other countries and as a cancer drug in the United States -- in Menu's contaminated products.

But the FDA said its tests -- and those by the outside lab -- did not reveal the rat poison in the recalled pet food. Or in the wheat gluten.

Wheat gluten is used a thickening agent and source of protein in pet foods, but it's also used in some human foods.

The FDA said today that it has found no indication the contaminated ingredient is in any food humans eat. The agency said it would alert the public if it found melamine in any other foods.

The FDA has confirmed at least 16 deaths linked to Menu's contaminated pet foods, but officials expect that number to dramatically increase. The FDA said it has received calls from more than 8,000 veterinarians and pet owners.

Earlier this week, the Veterinarians Information Network, a Web site of 30,000 veterinarians and veterinary students, announced its members have reported 104 deaths linked to Menu Foods' contaminated products. The majority of those deaths -- 88 -- involved cats.

The Web site also received 11 reports of dogs dying after eating Menu Foods' tainted food. The remaining five deaths did not list a species.

In addition, VIN said its members have seen 471 cases of kidney failure since Menu Foods announced its massive recall on March 16, 2007.

The Web site PetConnection.com says it has -- as of March 30, 2007 -- received 2,400 unconfirmed reports of dog and cat deaths linked to Menu Foods.

Henderson offered his company's condolences to grieving pet owners.

"All of us at Menu Foods want to express our sympathy to those people who have suffered with sickness and loss of pets," he said. "We are pet-people and we have almost 1,000 caring employees who are dedicated to making food that is safe, nutritious and palatable."

He added: "We are angered that a source outside of the company has apparently adulterated the product causing this regrettable loss."

As the investigation continues, pet owners are advised to watch their dogs and cats for symptoms of kidney failure, including loss of appetite, lethargy, vomiting, excessive drinking and either excessive or no urination.

Veterinarians, however, warn that animals do not show symptoms until about 70 percent of the kidney function is lost.

A complete list of the recalled Menu pet foods is available at Menu Food's Web site: www.menufoods.com/recall or contact the company at (866) 463-6738 or (866) 895-2708.

Two separate law firms are gathering information for potential class action lawsuits against Canidae and Nutro, the pet food manufacturers whose products are alleged to have caused widespread pet illness.

Progressive Law Group, LLC, is currently gathering information from pet owners who say their dogs became sick as a result of eating Canidae products, or who have information that would be useful to the suit.

According to its website, the firm focuses mainly on environmental, energy, and consumer affairs issues. More information about the Canidae suit can be found online.

Meanwhile, the Alabama firm of McCallum, Hoaglund, Cook, and Irby is gathering information for a potential class action lawsuit against the company that manufactures Nutro.

In spite of widespread complaints of pet illness, Canidae has yet to issue a voluntary recall of its foods. Last year, the company issued a statement explaining that it had changed the foods formulation and that pets needed to be transitioned gradually from the old to the new formula.

Specifically, the company cited the new foods increased levels of meat protein and the increased overall complex carbohydrate quality.

However, angry consumers said Canidae was at best inconsistent in warning pet owners beforehand of the need for the gradual formula transition. Many claimed that neither the food nor the shelves on which it was stocked provided any warning that the formula had changed.

Some consumers have speculated that the new formula, which contains carbohydrates such as corn and barley, came as a shock to their dogs systems, which had become accustomed to the old formulas more rice-centered composition. In September 2007, a lab report allegedly showed that a Canidae sample contained the painkiller acetaminophen, a charge which Canidae vehemently denied.

Menu Foods

Menu Foods, another large pet food manufacturer, was forced to issue a series of recalls in 2007, after scores of dogs became sick, some experiencing kidney failure. At least 10 deaths were reported. The Pet Food Products Safety Alliance (PFPSA) tested a batch of Nutro pet food in August 2008, and found alarming levels of copper and zinc.

Indeed, PFPSA noted that the copper levels were two to three times higher than recommended by the Association of American Feed Control Officials (AAFCO).

A multi-district class action lawsuit against Menu Foods recently settled for $24 million. The suit was brought on behalf of certain U.S. and Canadian residents who purchased recalled pet food after March 16, 2007.

Under the settlement, all class members are eligible to collect up to 100% of economic damages they suffered, as long as they can provide documentation. An explanation of the settlement and relevant court documents can be found at www.petfoodsettlement.com.

More about pets ...

FDA is aware of the issue and is looking into it, according to a statement the spokesman sent us. We take very seriously any potential harm to pets from products regulated under the Federal Food Drug and Cosmetic Act and encourage consumers to report their concerns to the FDA. If warranted we will take appropriate action and notify the public.

ConsumerAffairs.com has received several complaints about one of the company's treats -- Real Ham Bones. Pet owners say the 8 hickory smoked pork femur bones -- sold as treats -- have splintered and caused their dogs to become violently ill or even die.

My dog ate the bone and died, said pet owner Christina N. of Collierville, Tennessee. The company denied my claim for vet bills. They said I chose to give my dog the bone. This was a very, very painful death for Buddy. Many dogs have died from this product. I had a necropsy done and still they claim it wasn't their product.

A Texas pet owner also blamed the death of her dog on the companys chew bones: I purchased the pet treat for my dog and it killed him, said Kriss L. of Richardson, Texas. Words cannot express my grief.

Not a dime

An Indiana pet owner told us her dog had to undergo surgery after chewing one of Dynamics Real Ham Bones. The dogs health problems, she said, surfaced ten minutes after it started chomping on the treat.

I noticed it had broken apart, so I took it away from her (and) a short time later she was gravely ill, trying to vomit but couldnt, said Patti S. She couldnt even drink water.

Patti rushed her dog to the vet. They took X-rays and said she had splinters of the bone in her intestines and she had to go through surgery. Thank God I have a great vet because she is the reason my dog is still alive.

Patti called Dynamic Pet Products about her dogs experience. The company referred her case to its insurance carrier, which denied Pattis claim.

They would not pay a dime, she said. They (said) they were not at fault. They said I was for not monitoring my dog closely enough.

A New Jersey pet owner also told us her dogs became sick after eating one of Dynamics chew bones: On March 2, I bought two Real Ham Bones for my two Bulldogs, said Nadine of Woodstown, New Jersey. That night, one Bulldog threw up 5 times.

Nadines vet ordered X-rays on the dog, but they did not reveal any blockage. The vet, however, blamed the chew bone for the dogs gastric problems, she said.

This is day three (and) she has not moved her bowels yet and (we) will have to have another trip to the vet.

What about Nadines other Bulldog? She is moving her bowels, but they are full of bone, she said.

Similar problems

Another pet owner told us her dog experienced similar problems after gnawing on one Dynamics chew bones.

I bought a Real Ham Bone made by Dynamic and a few hours later my dog was throwing up and yelping when he had a bowel movement, said Maureen G. of Gladstone, Missouri. I decided to Google the product and found out this has happened to a lot of pets.

This product needs to be taken off the shelf, she added. How many dogs have to die first? Luckily, my dog will be okay. I bought it for him thinking that it would be safe and unfortunately the product isn't.

ConsumerAffairs.com contacted Dynamic Pet Products today about the FDAs investigation and the complaints weve received about its chew bones. The company did not return our call.

Dynamics Web site states the Real Ham Bones are not recommended for aggressive chewers. As with all natural bones, we recommend supervision during eating, the Web site points out. The companys Web site also states that its proud of its track record and reputation.

Dynamic has not pulled any of its chew bones or treats off the market and pet owners are likely to still find them on store shelves.

The FDA said pet owners can report any health problems their dogs experience with Dynamic Pet Products chew bones or treats to the agencys Consumer Complaint Coordinator in their region.

It was the most disgusting thing, she told ConsumerAffairs.com. I almost hurled and I have a strong stomach.

Dianne says she often splits a can of wet food between her four dogs two Blue Merle Collies, an Old English Sheepdog, and her ailing moms Shih Tzu.

When I opened up this can on Thursday night I saw a brown clump in the food, the Frankfort, Illinois, pet owner says. I was like what is that? I flipped it over and it was a dead frog.

I walked over to the kitchen sink because I thought I was going to throw up, she adds. It was gross. I had to call my son and he said, Oh my God its a frog, its a frog.

Dianne called the company that makes the food, Mars Petcare US, to report the dead frog food.

And what got me mad is they offered me coupons for more dog food. I told them I dont want your coupons. Why would I want to give my dogs more of this food? I will never buy or feed Pedigree canned food again, Dianne adds. I wont even donate what I have left to a shelter.

The frog-tainted can was part of a case of Pedigree Choice Cuts in gravy food that Dianne purchased in early August from Sams Club. It has a best by date of 4/25/12 and the manufacturers number is 017c1kkcf.

Half the cans were chicken and half were beef, Dianne says. And my dogs have been eating other cans from this same case.

Dianne is now worried that her dogs -- or someone elses -- could become sick from any Pedigree food made at the same time as the can with the dead amphibian.

My big concern is whats going into this food, she says. Whats going into this food that people are feeding their pets? Obviously, its not chicken. Theres a frog in that food a whole dead frog. And if theres a frog in there, what else is in the food?

Dianne says she doesnt know what type of frog is in the food or if its poisonous.

Are there toxins in that frog? she asks. Everything I read about poisonous frogs said they keep their toxins in them after they after die. Does that mean the toxins were spread through Lord knows how many cans when the food was processed? What else could the frog have contaminated?

Mild symptoms

Dianne immediately contacted her veterinarian after she discovered the dead frog in her dogs food.

I asked him what could happen if the dogs ate from a can that contained a dead frog, she says. And he said they could have diarrhea, vomiting, and neurological problems.

In the past few days, Dianne says her healthy, active dogs have experienced some mild signs of those problems.

My dogs have had some loose bowels, says Dianne, who is now feeding them cooked rice and chicken. And my older collie suddenly turned up lame on Tuesday. She didnt want to get up and was holding up her back paw. My vet couldnt find anything wrong, but said to bring her back on Saturday. It may be a pinched nerve and she is getting better.

Mars customer service representative, however, told Dianne the dead frog did not pose any health risks to her dogs.

She said they cant get any diseases from this because the food is cooked in the can so its sterile. But what kind of quality control is going on when a dead frog is in the food? That frog had to be in the food when they prepared it.

ConsumerAffairs.com contacted Mars about the frog-tainted dog food and the company told us its investigating Diannes unlikely claim.

At Mars Petcare US, quality and food safety is our top priority, the company said in a statement ConsumerAffairs.com received Friday evening. While its highly improbable that this could occur, were taking it very seriously and launching a full-scale investigation into this consumers claim.

Mars added: We are sending a third-party to the consumers home today to collect the frog and deliver it directly to an independent lab for testing. Its important to note that canned pet food is cooked at high temperatures and processed on high speed equipment, making it very unlikely that a frog could become enclosed in a can.

Dianne told us on Saturday that no one with Mars or an independent lab came to her home on Friday to pick up the dead frog.

Asked about the companys doubts concerning her claim, Dianne said: We figured theyd say that, but theres a cooked frog in this can of food. Its legs are curled. I think theyre side-stepping this situation.

Dianne also has a message to anyone else who doesnt believe she found a dead frog in her dogs can of Pedigree food.

Why would I put a dead frog in my dogs food? asks Dianne, a self-proclaimed dog lover who volunteers for Collie Rescue of Greater Illinois, Inc. I treat my dogs like people. I dont eat that stuff and dont expect my animals or anyone elses animals to do that, either.

I also have no desire to sue Mars. Thats the last thing on my mind.

Dianne, however, does expect Mars to take two specific actions.

What I want Mars to do is clean up their facility, she says. Frogs belong outside. They belong in a pond not in my dogs food. I also expect Mars to take care of my vet bills if my dogs get sick, but only it pertains to the dead frog.

To protect other dogs from eating food that might contain dead frogs, Dianne also reported her incident with Pedigrees food to the U.S. Food and Drug Administration.

And theyve now opened a complaint about this, she says. I dont want anyone feeding their dogs something that is unhealthy.