Zynga Reviews

I have been playing Zynga poker for about a year now. I have played poker for 25 years. Professionally. Tournaments. Live games. I have studied the game. Zynga poker is not random. Not at all. It takes awhile to figure it out, but its clearly not random. If you buy chips then you win big at first. But then you lose really obviously outside of the odds. It's subtle, I admit but the patterns are obviously fake. If you play in a casino and then play here you will see the difference. They count on newbies never having played REAL poker. They should be shut down. They are cheating people.

Zynga Poker is not only rigged but is also very crooked. They have employees that can control the cards during play. They normally wait until a big pot and then manipulate their hold cards and also choose the last card or two that turns up on the table. I accumulated over 100M chips and they took them away, claiming that I broke one of their Terms of Service. I never used foul language and didn't know how to cheat. They didn't specify what TOS I broke. They just suspended me for three days and then took away all but 1M of my chips. If you don't buy in frequently they will suspend you! They are so dishonest that there is no way to contact them anymore. The mailbox, customerservice@zynga.com is now a dead end.

I only play one game online, Farmville2 run by Zynga. It's so expensive to play I can't afford any other games. They nickel and dime you with farm bucks which cost a lot more than nickels and dimes. They cost actually dollars and many of them. That is bad enough. It's a very expensive game to play, but even worse than that, they will cheat you, steal from you, change the game constantly and charge even more money with each change they make. The longer you play the game, instead of treating you like a loyal customer, they raise the price of everything as you play so the longer you play, the more it costs you. I won't go on here with the boring details of how they lie, cheat, steal but I will say to anyone who is thinking of playing with them to think it over twice, three times even.

Unable to play on zynga several days. Unable to find any e-mail address to write for help. Unable to create a forum account to log in to ask for help. I tried everything that was suggested from Zynga's useless support pages and still no help. And when I go to contact button. Nothing but re-direction pages and no actual e-mail address. Worse than phone companies' help lines.

Zynga Farmville 2 Country Escape - A simple game but so good to have something on the market that is not violent or sexist or... well, you get my drift. I was happy to find it but my excitement was short lived. The game crashes constantly!! Advised to shut it off completely and reboot. Does not help. They seem to be on a learning curve for what is needed to run and continue the game. Most extra challenges either require you to spend 24/7 on the game to win or to spend money so be warned this is the way they make money. When you find you need to ask for help they allow you one (my experience) request for help. After that you are not able to submit a query - I received a "you have an open ticket that you must close before a new ticket can be opened" but there is no way for me to close the ticket. The level of frustration has grown to the point I will stop playing the game. Shame as it has great potential and I wouldn't mind spending some money if it wasn't so blatant and such a frustrating experience.

Zynga Poker - Worst game ever when it comes to connection. Takes forever to get connected and always losing connection on mobile/laptop/tabletop... usually when you get a winning hand. Also folds winning hands, when you raise it folds. Good format just spoiled by this. Btw this happens nowhere near as often with ultimate qublix poker. Get it sorted Zynga, you're losing lots of players....

They manipulate gambling odds which they state is not gambling however now more than ever kids and active paying members are playing this in order to achieve a high level; all the while, the software is a random sort program or consortium which I have developed but not which it's Intended for. It's now implemented on actual players not only randomize g odds in favor of new players but also low level players. It's not establishing g a random card consortium but a low low-level parameter and recent purchase acquisition program in order to falsify players odds, obviously increasing activity and putting hundreds of millions of money in their pocket.

Not receiving my winnings and knocked out in middle of game - I won second place in the game and it showed I came in 5th place. The next game I played, I was knocked out after third hand for no reason since I still had chips.

I had an issue with a quest on Farmville 2 the game. They claimed they fixed it. When I returned to my game, all 310 of my farm cash was missing. 4 Tickets and lackluster communication on their part, they told me they were refusing to refund my cash and that I had used it. I had not. There is no option for escalation, and $50 worth of real money used on something I didn't use. They've lost a player.

Every time I try to join with my buddy it sends me to 100k blinds and throws me right in so I instantly lose 100k… and I'm sick of buying chips just to have the game freeze and lose it. Very mad about all this. I’ve left complaints and told Zynga I'll never buy another chip till reimbursed. Please help people like me who buy chips for no reason - not like you can ever get your money back. :(

I enjoy playing guess something part of draw something every week. This week I got to guess # 46 and it is STUCK there. I check every day and it continues to remain stuck. I do NOT want to open a Facebook account to report this problem to Zynga nor do I think I should have to. Whenever I click on their tech help it takes me to Facebook!! Same with helpdesk, ask question etc.

They fix this game 100%. They use own people to sit at tables and drain the tables. Also another thing I notice now is 5 or 6 people at a table and they automatically leave all at same time minute you sit at table so you only one left at it, all with no pics. Also other thing I have noticed is the amount of flushes, full houses coming up. At occasions I have ended up have the same hand 4 times in row (example 10 diamonds and 5 clubs). Other day I had that draw in my hand 4 times one after other. Now surely the odds of that happening is way off.

What's going on is that Zynga refuses to respond to complaints of missing farm cash or decorations purchased within the game. It used to be that they would contact us and work with us to resolve issues but not anymore. Not since all of the changes within the company itself. Nope, they no longer care about their players or whether we're losing REAL MONEY while trying to enjoy playing their game. While they've changed many things that are positive, one MAJOR issue is the lack of concern when we're being ripped off! Player/Buyer beware! They will steal from you throughout the process of game play. All those virtual decorations cost REAL MONEY and if it disappears, it's on you, not them..apparently! THAT'S THEFT..PERIOD! No if ands or buts...totally fed up!

Several weeks ago, I earned 100 favors and misc coin. I didn't receive the favors or coin. When I reported this to Zynga support, they said, "It cannot be verified" and therefore, there was nothing they would do to help me. I accepted this because favors are usually earned, not purchased. I knew I could earn more, and I did.

Last night, I had a few HUGE wins on Elite slots, a game owned and operated by Zynga. I won betting over a million all wilds and a 10x. Needless to say, the win was huge. I was in shock and very happy. Well, that didn't last long. I usually wait after a win for 3-4 spins, go into the lobby so win sticks. I froze and had to refresh, so I took a screen shot (which is what I was recommended to do as this has happened before), went back into the game and all my coins were gone but 10,000. I took another screen shot and immediately contacted support and was told, "We're sorry but we cannot verify your coins???" This has happened a couple of times and with Gift Cards as well, and it's always the same form letter. So if you play Elite Slots, don't waste any money on it because there is no support. They don't care about the player and if you lose money, you won't get it back. It's like playing Russian Roulette... In the end, you lose.

I don't know what's up with Zynga Poker, but I keep getting kicked out of the poker room and having to log back in with FB EVERY TIME I win a good hand. This started happening when two guys popped in ($40,000 max $100/$200 room) and started going all in every hand. I started calling them on it and win several times (went from around $400K this morning to $1.3 million by tonight). But what pisses me off is we were playing fine until they came in. It also doesn't take me back to the room - I have to start all over! It's like they have some kind of app or code that allows them to do that! And another thing, it is totally WRONG of Zynga to "tip the dealer" or take a percentage of our winnings! People spend REAL MONEY on Zynga Poker, so they are already making a killing anyway so that is BS!!! It should be illegal!

I ended up winning about 500 million one night, then I noticed no matter what table I went to, (I went to at least 30 different ones) there was always one or two if not THREE of the same people following me....raising, then i'd call, then the other would re-raise. If I called that, one of them would go all in. This happened over and over and over again and EVERY time I had a good hand, I was outdone by ONE. If I had AQ, the robot user who called me had AK; if I had JJ, whoever called would have QQ. I mean EVERY TIME.

Other players' names come through scrambled! Some of them start with zynga, then a bunch of numbers. Some come through to where they almost look like a password! In the past when it did that, I could sign out, then log in again. That's not working now. Scrambled names is very frustrating! Help! Thanks...

Joined the free app site and started winning chips. Bought some more chips to play in bigger games. Within about the first day, they send friend requests. As you play, you can chat. Within about 2 weeks, I had won about 13 million in chips .Then some of the friends would request poker gift chips. They would show they had almost no chips. To make it short, they would then track me, send in a lot of so-called friends to play me while they had others spectating me telling them when to bet. When they still had a hard time beating me, they were rigging the game so I could not go online. Wherever I went, they had my location and take turns rigging games and following me. They're alerted every time if went online wherever I played. It is so hacked by these people. You can't win.

Last july 11 2014 my account has 1.145b chips. I'm a regular player of zynga poker game, when I open my account all my chips has gone. The remaining chips only 1m, i don't know what happen. I send an email to zynga to ask same question but no answer... maybe zynga do some action of all the problem. I sleep 2am everyday to play a poker and that I get to....

When playing "Farmville" on Facebook, I tried three times to purchase the Lighthouse Cove Restaurant. As soon as I loaded it on the page, I got the pop-up, saying they found a problem and to refresh. Each time, the restaurant was gone when the farm refreshed. Now, on the fourth attempt, I get the message that it is locked and I was only allowed three. I never had the first one! When trying to notify Zynga, I was referred to Forums, which has nothing to do with the particular issue! After several months, I have not heard from them or had the problem fixed. I have spent a lot of money on the games but never again! They used to have an email address and good personal service. Not anymore.

My account has been hacked three times at least by parties unknown. I have had over 1.5 billion chips taken last time. I have contacted Zynga and on their advice changed my Facebook password now 5 times had a pin security system added which only worked once for access on 2 occasions and my chips were taken. The support team have as good as said to me that it is my fault and that their system is 100% SECURE. Well I and others can assure them that it is not. I have asked for contact from a manager or superior but my emails are just ignored. I have been playing poker for over 40 years and belong and play on many online sites but this has to be the worst for security and customer care.

I am a professional poker player. That doesn't mean I'm the best, or that "luck" doesn't play a role in Hold' Em. I play the 1-5 tables on Zynga. Less people in NL Holdem is better than less people at a table. Because your odds of having the top hand increase. Anyway. I played my way from 1000 chips to 35 million chips at which point I noticed something very very peculiar begin to happen (all free I never paid zynga for chips because that would be **). The strange thing that has now happened is that I do not get the top hand hardly ever. I'm talking going 40+ hands without even getting a pair. If I get a straight... someone gets and open hand flush. When I get a flush someone has an Ace High flush... you get the point.

I keep spending my hard earned money on these Zynga games... The problem is that these games really don't offer an end to all the quests that need done.. Worst of all is that if you have a problem with any one of their games and the money spent... Zynga will not, and refuse to listen to serious financial issues. This is horrible, horrible customer service...

I would like to tell Zynga that it is outrageous that they accept the word "yid" but not any other derogatory word in their game......why this one if they are politically correct, which they week should be! No way to contact them.

Was playing Zynga Poker with this player named **. All the sudden I won a 5 million chip hand and it gave him my points. The next two hands, same thing then poof! He disappeared. I contacted Zynga. Got no responses. The amount of points would have equaled over $30.

I have been hacked four times with over 200m, one time with 900m and even my bank acct was hacked. The thieves stole $4500 US out of my bank. Got hold of Facebook one time, they wanted $100 to fix my computer which was totally Facebook's fault. A few weeks ago, I was hacked again for almost $900 real cash through Facebook. There are so many bots and cheats with programs. I have even found plays cheating by disconnecting.

Every day when going to the Zynga poker tables, I am confronted with cheating. At any table I go to, I will report numerous people that are cheating. All one has to do is pull up the person's profile as they sit at the table. It is absurd to what the profiles will show you. If you can do math, I see all the time people who, as their profile states, are playing over 24 hours a day for years, or their numbers show a level that is not possible. Even though I report these people while on the table, nothing is done. I have purchased chips from Zynga for real cash, only to have these cheats remove it, and Zynga wanting you to buy more. Enough is enough. There needs to be something done to Zynga for this kind of business practice. They have it both ways, do nothing to the cheats, so you will buy more chips.

I have been playing Farmville 2 for almost a year now. I have spent hundreds of dollars of real money on the game and have been rewarded with no ability to speak to someone in live chat for issues with the game. Zynga cannot keep up nor seems to care if the problems are fixed. I have emailed over and over again about problems contacting live chat and was notified that if you contact support too much, you are basically banned from any help with the game. There is the link that I received in an email from support that proves you get banned from speaking to support - Not to mention that you are given a limit on how many items you can collect from friends, neighbors and the game feed. I really would like to know how they can continue to be left to run a business this way and basically take people's money and not provide the service for it.

I spent $70.00 on a game. When I purchased 2 things... which were about $30.00, I did not receive them, but still had it deducted. I reported the problem to Zynga. They wouldn't help. What they said was false. They should be sued for this kind of theft.

Zynga poker is a virtual RIPOFF.. They sell you chips for real money but all you can win is more chips that are worthless.. They set you up for failure time and again only to lose second best.. End result, buy more chips.. Otherwise it is very entertaining if only they would be fair in winning percentages... IF YOU HAVE NEVER PLAYED, DON'T START!!!!!!

I am an Indian..... I played day and night this game and reached up to 50 millions by playing on a big stakes table..... Ya I am a new player in Zynga.... but that does not mean that I can't win 50 millions by winning only 1200 hands.... Somebody reported, abused me. They told me in the chat.... Now suddenly when I logged in I saw only 0... Shame on Zynga..... I will never waste my time on it..... I even did not sleep the whole night.....

I had bought 112,000 million chips for $99.00. I was up to 330,000 when I logged out. When I logged back in the next morning I only had 1,000,000 chips. I put complaint to Zynga complaint dept. They said there was nothing they could do. I agree Zynga is a scam. I will never ever spend another dime on poker.

I have been playing Zynga Poker for a few years and today it stole over 9000 points from me. I looked away for one minute and all my points were gone and Zynga was trying to get me to buy more. I want my points back. I’m 75 yrs old and not very ambulatory. I also played Zynga Slingo for years until they took it off last week.

Zynga stole my account and 225000000 dollars and 2700 very private family photos from the last 5 years. Facebook makes no attempt to help me and Zynga ignores me too. Also 500 dollars have been taken out of my credit card. And everybody looks away. Thus please report my account as hacked Andre ** as all my friends and family can see how my photo has been replaced with a red and white Zynga profile.

Stolen Poker Chips - by Zynga, NOT a Hacker! I had all of my 2.4 billion chips stolen on 8/21 WHILE I WAS OFFLINE, and my "hands played" and my "high hand" counts reduced to zero! A hacker cannot affect the hands count, so it must be an action by Zynga. I have sent many emails to Customer Support, and yet Carlos ** claims to have conducted a "careful check" and yet cannot find any record of chips or counts being adjusted. Clearly, my account was tampered with, in an error or a deliberate action by Zynga.

I've played in Zynga Poker tournaments for nearly 8 months, and I'm usually (more often than not) in the top three - normally I win 1st. For past 3 months, when I've won first place...Zynga will not give me my chip credits. I've called their customer service line over and over, and been told to go to their online Zynga Poker Center to write out what my problem is and they will check into it and get back to me. NEVER have they responded to even one email or request.

FarmVille2 - For close to 7 weeks, I have been playing this game by myself. None of my neighbors can visit. I have leveled up 6 times by myself. Am 1/4 of the way to the next level with no fix in sight. These people really need to quit pounding out new games and fix the issues in the games they have now. People might be willing to keep playing if they did. They created this game and don't know how to fix it? Really? I think on Monday I'll call my local district attorney to find out what my options are. There should be something a person can do when they have spent their money and get treated in such a craptacular fashion. If I did this to people in my business, I would be in jail.

I have had chips stolen from my account at least four times. The most recent time was for 400,000 chips exactly. Every time I try to contact Zynga Support and report this, I get the same response. They say they looked into their records and can find no loss of chips. I even gave exact date and time down to the minute. I believe they do not even have records to look into. I strongly encourage all to avoid this game and never spend money on their games. The customer support is substandard and they fail to even attempt to investigate any possible hacking. I will never make this mistake again!!!

I bought 492,000,000 chips for $125.00. They charged my credit card and I paid in full. I waited a few hours and nothing. Then a pop up window says, "For security reasons it will take 96 hours to credit your account." WTF. So I wait 4 days, the full 96 hours. Still no chips. I waited another 2 days, nothing. I call customer support 8 times over 6 days. “Sorry, the transfer was made.” My account showed no transfer, no chips, NADA. This is a huge scam. I purchased the chips through Zynga. They have my cash in their bank. There is no record of my account with 492,000,000 chips in it. I ask for a refund. Zynga says, "Sorry there are no chips to refund or credit you." I was stupid thinking this would be a fun way to play some poker. DO NOT EVER BUY CHIPS FROM ZYNGA. THEY ARE THIEVES. Even after filing a formal complaint, no chips or a refund was offered. They straight up robbed me of $125.00. Fraud alert!

This is my second complaint I am filing to you about me not being able to play Cafe World online. It has been over a week now that I have not been able to play this game because all forty million coins, which I worked hard for, just disappeared overnight. Now, I can't clean my stoves, cook or finish any of my tasks. My coins continue to remain on zero, even as the dishes on display continue to be sold. I have spoken to many of my FB friends who have gone to similar situations. Some gave up playing; others have written dozens of complaints, but no one has responded back.

For the past week, I was unable to see any of my FB friends posts whenever I played Cafe World. Therefore, I was unable to help them out. All I kept seeing were all the other games they completed goals in which I don't even play. Two days ago, all was back to normal. However today, the problem has occurred again. This time, I went from having over forty million coins to zero. What is that all about? I'm frustrated because I don't want to make any changes in any of my settings to make matters worse.

In the game, I ran out of chips and the game asks if I would like to purchase chips. I have been purchasing chip packages for a few weeks (check my account) and twice I've purchased $19.99 packages and not received, but I've been charged. Please resolve this. I am a paying customer and this bums me out! Either give me the chips or please refund the money. Thank you.

You have my money, but I don't have my Chefville cash. ** - that's all I have received for my $21.40. That's not fair, and if you can't run your games professionally, why should we spend our money?

I had been stolen from twice. This second time, when I reached 100.000.000 chips, my laptop shut down and when I started it again and entered Facebook and Zynga poker, my chips had been stolen. This is the second time this happened. The first time was on Feb 24th. I sent you an e-mail (Incident #: **) and the only answer I got from a very kind Miss Paulina Maria, was "I am sorry to inform you that after further review to your account, unfortunately, we are unable to verify the loss reported was the result of a hack, and therefore cannot restore the chips. Please be sure to collect your winnings before leaving the table, and always click the Go to Lobby button when leaving a table. Also, remember to always log out of your social network account. We strongly recommend that you change your password now and regularly change it every few months."

I have been playing Zynga games online for almost 3 years and very often use my credit card to purchase game money. This time I charged $50 for $345 game money to complete a task on Chefville. When I bought the task ($160 game money), I did not get the stated reward and emailed them. They replied that the purchase did not count towards the reward. Then why was the purchase an option? I want them to give me my reward (a carousel) or refund my game dollars. This has been an ongoing problem for 3 years and I am sick of it. Other players report the same problem. Zynga continuously rips off the players. They should be held accountable. Thank you.

iPhone App game - I have experienced this problem about 6 or more times. You have to pay money to buy chips to play. While playing the game, I will have a winning hand in which I could win a large amount of chips but their game would fold my hand and I lose all of my chips. I have contacted their customer support by email several times (which I saved the emails) but they will respond with outrageous answers such as, "maybe you had a bad connection," in which I would respond back with, "I was on WiFi with a good signal." It's like they dance around that their game has issues & they never offer to refund my money or give me extra chips. It seems to me that they are making money by ripping consumers off.

Playing poker is entertainment, but when you spend money on chips, you expect response when those chips are "hacked." I contacted Zynga support 12 times now in the past week without response. A friend was hacked also, and she got her chips back within 48 hours. My sister, a friend, and I continue to wait for response to the same situation on the same date.

I used my phone to buy chips twice and did not receive any of them. It cost GBP1.50 each time. I would either want the chips or my money back. Thanks.

Stolen chips - I took a break from playing Zynga Poker and at that time I had nearly 57 Million chips. When I came back I only had 25 thousand chips. It took me a very long time and many hours to earn these many chips. I want my chips back!

I was taking a break from playing poker and when I came back, all my chips were gone except for 25 thousand. Where are my chips? I have worked very hard and put in many hours of playing poker. I had almost 57 million. Please return my chips!

I had 11 Farmville cash. The most I ever had. I switched to another town and came back to my home place and I had 1. I would liked this fixed.

I've purchased chips with this company on 3 occasions. I was playing at the poker tables and won. However, the winning did not reflect on my regular chips balance. When I logged out of the game, my chips were lost and my balance of chips was reduced. I put in a report with Zynga. They said the chips were lost in normal game play and suggested I take a snapshot next time. So I did explain my balance at the table wasn't adding to my account balance and sent a picture showing my lower account balance and higher table balance. They wrote back, saying it was the hand strength meter taking my chips. I don't buy it. I think they are scamming people in this way. I've spent $30 real money on chips in this game, and they have managed to con that out of me.

I cannot receive the gifts on Cityville from my neighbors nor can I send anyone gifts. This occurs when the inbox is supposed to come up before the game starts on Facebook. It goes start to the game upon clicking on the app on Facebook. I have had this problem now for over a week, I've notified Zynga about this problem and they said they would fix it by 48 hours, that was last Monday and still not working. It also deleted all my neighbors as well, so I only have 4 neighbors now and I had a lot when the problem first started. I'm irritated because it is my favorite game to play on Facebook, but I can no longer enjoy the game because of the problem that was supposed to be fixed a long time ago and has not been fixed.

Lose chips during play - Start of the chip claimed to be 40 thousand and I wear it to be 48 million in the game, then suddenly in the game DOH. Why is it happening to me? What do I do? I do not violate the laws of Zynga Poker, please return the chip that I won, thank you.

I'm a daily player of CityVille game, one of the games of Zynga. Since February 2012, I have sent complaint about my zoom in button. They replied we are working on it and hasn't been fixed. March 23, 2012, they had a crash and population had decrease. Until today, they haven't fixed it.

They stole over 3 million chips from me in the last month: For over a month now, every time I would win 300 thousand to 500 thousand chip pots, they would give it to someone else or they would just vanish! One time, I had 2 million in my account, and they dealt the cards! All of a sudden, I looked down and the Zynga company bet my 2 million and then folded my hand! There goes the 2 million! It's been happening to me since January! I either get my chips back, or I am pulling out of Facebook and all of Zynga's games! I have to tell people that you're a scam, unless you straighten out your mistake, like any good business would! I hope to hear from you very, very soon!

You keep dropping my profile and app. Three times now, I have logged to my Zynga poker account, and then it's not there. Why is that?

I was playing with my buddy on a table where a guy started abusing me, I replied to him and he reported abuse. Zynga, then, took my over 18 million chips. This is a blind justice, please review my case. I am getting disheartened. It took me 2 weeks of spending maximum time to earn it. I love this game. Please refund my chips. Thanks.

Someone took all my chips ($300 million). Zynga did a fake investigation and said nobody hacked me. I think Zynga took my chips so that I will buy more and spend money. They are very crooked.

Before my chips were hacked, I saw this (object Localization) in my Zynga poker page. I closed the window. Then after half an hour, the same thing happened again.

I bought a $25 Zynga game card. I did what I have to do. I put the pin, then checked that I wanted Cityville cash and it gave me ten zoning permits. But when I went to play, it did not give me my cash or the extra gift. Then I tried to re-do it again, but it told me to go to you. So here I am, telling you what happened and I would like for you to either give me my money back or give me the Cityville cash and gift that I was going to get in the first place. Thanks for your help in this matter and have a nice weekend. Again, thank you.

My Texas poker chip was hacked. When I logged out of my Facebook account last Thursday (12/4/12) at about 2:00 PM Malaysia time, I had 60-million chips left. But today, Saturday (14/4/12), when I logged in, my Texas poker chips are only 102,000. A lot of my friends also have the same problem. Why is your security so bad? Please check back, return all my chips and improve your security. Thanks.

I purchased and won a small amount of city cash in Cityville. At least half of it has completely disappeared. I have not expanded or upgraded anything. I would like all the stolen money to be returned.

63,000,000 of my chips disappeared - I was going to a lot of different tables, looking for friends, and all of a sudden all my chips disappeared. I do not think the account was hacked; I believe Facebook or Zynga took them. I believe my chips should be refunded to me.

I was playing Cafe World, and I had 25 cafe cash. I logged off for 1 hour, and came back on to find that I suddenly have 0 cash left? Nobody is aware of my password, and I did not buy anything. I checked my whole decorations and functional items and nothing was bought. I would like to know what happened to my 25 cafe cash that I earned very fair and why I lost them. And if possible please return my 25 cafe cash. I am not very happy with Zynga currently.

I have bought some chips via my mobile (Boku Zong). I did not receive any chips, so I went to their website and left a complaint. I got a reply that said it's still being processed! 48 hours later? So I resent an email to ask what's going on. Up until now, I have got no feedback, and I don't know whom to turn to. Please, can you help? There are confirmation messages I have received and payment was made. I looked on my billing statement on my mobile. Thank you.

I have paid for two $675k chip packages and it says the money has been taken, but I haven't received any chips.

Recently, I ordered 3 million and 28 million chips from Zynga for their Texas Hold ‘Em Poker game, for $10 and $50 respectively. The dealer force removed my chips. I am angry and upset over my lost chips. Please give me the chips you owe me.

It shows I have 50 gifts when I have 12. It's using too much of my computer's memory. I am tempted to close my account with FarmVille.

On Feb 24th or 25th, I used $5 of Farmville cash balance to send a flamingo gift to a fellow gamer. The $5 deducted from my balance, however, gift was not sent. I contacted Farmville support and response from Katherine was, "Sorry, can't verify loss, so no refund." You can view receipts for when cash credits purchased but I am unable to locate any receipts for when cash credits are used. There appears to be a number of complaints on Farmville's user forum discussion boards relating to this experience. I suspect this is a widespread abuse and Facebook is getting richer by the second for scamming users of their money. All I want is either for the gift to be sent to receiver or my account credited back the $5. Farmville said no.

I made purchased Zynga's poker from my iPhone4 for $21.89 and it was not given to me. I added $30.00 to my iTunes account, and they quickly took $21.89, leaving me with $9.19. I then made another purchase. They took $4.99, but never added the chips. I don't trust online purchasing. It was nice doing business with you. I am so disappointed. I really trusted Zynga's Hold 'Em Poker. I never thought you would steal from me!

On my FarmVille game I am having trouble with several things for around a month. I can't request items from friends can't send items out to my friends and can't post my items on my Facebook. When it comes to these items, when I am on my Facebook, it will post it for me to click to post it but when it comes up it is 3/4th of the box is hanging out of the top right page and I cannot get to the send square. This is on all of the items listed.

Got hacked in Yoville on Facebook and like to get my things back and no one's helping me. I had 100.000 in coins and yocash had 650 and someone took them from me today. Let me know what's going on at **.

Poker on Facebook has taken money out of my account through PayPal that I didn’t authorize and I don’t play on poker. I would like to know how this has happened and will my money be returned to me ASAP as I have no money left in my bank.

I had something like 27, 28 million chips on my Zynga account , and just in one second I got hacked and lost it all! And I was online! You can check out about the truth of my statement... I feel totally disappointed and I can give you the ID of the hacker...is " amine sousou france" or something like this. The minute I accepted her as a poker buddy, few minutes after I got hacked. I would very much appreciate if you take some action. Thank you for listening.

I bought chips and played Zynga Poker on line. Within minutes 5 million chips was taken from my account. I will not play again until my chips are returned. This is the first time this has happened. I have a very few chips left to play poker. I play everyday and I buy chips on a regular basis.

I want to let you guys know about a serious issue pertaining to Zynga Game Cards. I had recently purchased a game card from Wal-Mart in the hopes of taking part in the excellent chip sale that was going on yesterday. Upon redeeming the card, I was shocked to see that I could only purchase a 1/3 of what was offered at the same price I paid for my game card. I emailed support and here's the ongoing thread in its entirety, although in the act of copying and pasting the first contact is on the bottom. I will be posting updates to the matter as it progresses.

I purchased chips and received them. However, the game took them. While getting that issue resolved, I purchased additional chips and never received them. I have been in constant contact with customer support and they have promised my chips would be put back in within 24-48 hours and that they additional chips would be credited to my poker account, as well. They have given me the run around and have not returned the chips I lost because of a glitch in their system and they have taken my money and not given me the chips that I purchased.

I purchased chips and received them, however, the game took them. While getting that issue resolved, I purchased additional chips and never received them. I have been in constant contact with customer support and they have promised my chips would be put back in within 24-48 hours and that they additional chips would be credited to my poker account, as well. They have given me the run around and have not returned the chips I lost because of a glitch in their system and they have taken my money and not given me the chips that I purchased.

I'm writing a letter to you because since Im a heavy user in Facebook of CityVille, Adventure World and CastleVille recently.

A player on poker has been following our buds and he has been reported to Zynga for abusive behavior and yet they have done nothing to him. He is allowed to bully innocent people and also called everyone rude names. He called a senior man a child molester and he had no evidence of that. We get warnings and he is allowed to get away scot-free.

Zynga poker, along with some autobots, took my chips. I lose almost 30 hands at a straight. I lost more 12 M chips.

My Zynga Rexas holdem was hacked. My son caught them online with my profile then my Facebook was hacked and now my yahoo email. So I can't get back into anything. I can't get into Facebook to change my password or email. My son saw the hacker loose all my chips and he reported them but now I can't get on any of my Zynga games, Facebook or email. Please help. I have another email now so I can receive a reply from you about this, ***@gmail.com or ***@yahoo.com or my cellphone xxx-xxx-xxxx. Please tell me what I need to do. Thank you. Debra

I use gift cards to purchase Zynga poker chips and it usually works. Here, when recently I put in my gift card info, it’s not giving me any chips but taking the money off the card. I even get an email that says that my card wasn't charged and it was! I want my chips or a refund! I love playing poker, but when I'm spending $50 on gift cards and not getting my chips it’s making me want to un-install Zynga poker!

My experience has not been good because I purchased $25 of Facebook credit, good as cash. I tried to get Zynga poker chips, but it said, "Try again within 48 hours." I reached my daily limit, but how can I reach the daily limit if that was supposed to be my only purchase? Now, three days later, I tried again and the same thing happened. I have credit but I can't use it. What is wrong with Zynga? I am frustrated. How can I get my money back? I just want to play, only want them to either return my $25 or let me purchase my chips, that is all.

My name is Harun ** and ** is my Facebook account. Last night, I played Zynga Poker and won $ 10,500,100. But when I opened my account today, I lost all the chips. Zynga is cheating and has taken all my chips. I never buy chips via credit card, I win the chips, but on the next day, Zynga takes it without any money in return. I was playing fairly and I do not transfer chips to another account.

I am a member of Facebook which has a game app that you can join in. This is owned by Zynga, Inc. I joined in April 2009. I was banned from playing and was given the reason as having 'inappropriate conduct'. I have been a loyal player and bought my chips from Zynga. I have never done anything wrong and have always abided with the rules. Over the past 7 months, I have a player who made an account of a woman using my name -- the same player which I believe is involved in illegal activities like hacking. My Facebook account is secure and can't be viewed unless you are a friend, yet he accessed my photos and made accounts using a photo of my 5-year old granddaughter. Zynga was informed of this and did nothing.

I was hacked through Zynga Farmville by someone from India, which they have places in India for these games. Zynga is offered by Facebook for safe games to play. People are being hacked and hacked right out their own Facebook pages by these pirates and crooks. The person used my credit card I used for Farmville cash, opened a Texas Holdem game on my Facebook account and charged $270 to my credit card and hacked me out of my own account. I have had to file report after report through various place like BBB, FTC, cancel my credit card, file with the credit bureau.

Facebook has no influence on Zynga. After you stated that Zynga would reduce the frustration within the games they accuse is increased by adding hundreds of flags and pop-ups to the game per their own internal emails. This was an effort to slow the worldwide gamers down reducing their cost of maintenance to the systems. So to be filled a class action lawsuit for the increase in Car Pole tunnel syndrome that will name Facebook and Zynga Games.

I play Zynga poker through Facebook and have had many problems with them. A couple of months ago, I purchased some chips from them and was up to $5 million chips. I played 1 day and took a break for a couple of hours, went back on and almost all my chips were gone. When some of my buddies asked and I told them what happened, they said it is a known thing for Zynga to take chips especially if you purchase them (they want you to buy more).

4 days ago, hackers cracked my Facebook password and robbed my 17million poker chips from Zynga. Funny enough, I keep getting emails in a very strange language (Hindu/ Malaysian) and nobody from their side has ever tried to solve my problem.

I wish to bring to your notice that I have great grievances towards your functioning related to Zynga Poker Games on Face Book. After playing Zynga Poker on Facebook for brief period of time I enjoyed and liked Zynga Poker that I purchase 30M chips via master card which can be verified by you. Kindly note that in brief period of my playing Poker I reached up to Ace level. I had little above 30M chips in my poker game when I logged off on around 02.00 hrs on Sunday 15th August, 2010.

I started playing Zynga games in December 2009 on Facebook. I stopped playing the game on Jan.10, 2010 due to harassment. I removed the application from my Facebook file. Upon learning that Zynga still uses my name and character after removing the application, I went into the game's system to read its forum on how to delete my legal name. It states that Zynga games has no means of deleting names or characters until after 90 days. So I deleted my photos and my Facebook profile. But the company still has legal rights to my name. How is this possible since I legally owe them no money and I signed no contract agreement with them. I feel like my rights as a consumer/person has been violated. I tried reaching this company and only get automated responses.

This company might be running free games to play, but they are not doing it fairly. If you go to these websites, you read about how the people are losing because the company is removing things wrongly, which is forcing people to buy these products. And you never get anything sorted out of them. This needs looking into.