Consumer Complaints and Reviews
I was at JFK airport on 01/09/2017. I went online to play poker using JFK wifi. As soon as I logged on I lost my 80 million points. I emailed Zynga and they said they would into it. I waited and received a response and they asked for information about my account. I sent the information requested the next day. Two day later they responded and said they could not find any info that I had the points I said I had. I requested that they retry. The responded the next day that I did not have the points I said. I asked them to give me a supervisor that I could talk with. I explained I did not make this up. I paid for extra points and now it was gone. Their response was to block me from emailing them ever again.
This is a total outrage. To not let a person confront them as to what is going on at their company. I worked hard to get those points. This is the second time this has happened to me. The first time it was handled in a matter of minutes. Their customer service has a lot to be desired. They should be taken off the internet. They are very dishonest. They take your money. They don't care about anyone. All they want is your money. They got mind.
I started playing this game only a few months ago and as the holiday season approached Zynga offered many games for the holidays. I spent a fair amount of money upgrading and enhancing my ability to compete. The on or around December 22 / 2016 I could no longer leave the garage to race in any event. I created many support tickets and always got one of two answers. To basically reset my device, or they are aware of the problem and a fix is coming. Which has not happened and resetting the device including reloading the app has done nothing.
Now when I create a support ticket they are just deleted with no response. I filed a Better Business Bureau report and Zynga's response was "Reset your device, we gave him 300 bronze keys and told him how to file a support ticket." This was an absurd response considering I had done all of those things already about several thousand keys myself. 350 keys costs $2.99. I have spent way more than this. Did they really think 3 dollars was going to make it right. I don't want money just to be able to play. There is no real support staff that is capable of really doing anything and you have no way to escalate as the rest of the company isolates themselves from the players. I love the game but can not recommend any game from Zynga. If I could give negative stars I would. They actually will not resolve any customer issue.
I have read many of the other complaints and totally agree with almost all of them. I have played Zynga Poker for several years, but have had suspicions in the past and quit playing for extended periods of time, only to start playing again. Yesterday, I went over the 5 billion chips in my account and am currently leading the league 16 winnings for the week. I have never paid or will ever pay real money for chips. I built my stack up by winning. I used to play poker professionally online before the federal government cracked down and forced the online companies to stop accepting deposits from USA players. I play on the IOS on my phone and the other day it asked me for feedback and I was brutally honest.
Well today as I played in multiple sit and go 100 million buy-ins, I did not win a single "coin flip". Every time I had AK, AQ, KQ etc. against a lower pair my cards never hit. Every time I had the pair against 2 higher cards, the other players cards hit EVERY time. Hey Poker is poker and luck is involved, but the laws of probability would indicate I should win some races. I didn't win a single one. One 100 million tourney the server booted me out and poof there goes my 100 million chips. I have never complained about this because it has not happened on a regular basis, but losing 100 million chips in this manner is not acceptable. Reading others comments about Zynga's "Customer Service", I feel it is a complete waste of time dealing with them in any fashion.
My stack took a hit of close to a billion chips playing in multiple 100 million buy-ins, so I decided to sit down at a 10 million/20 million table. The second hand I got pocket Aces and raised 157 million chips, another player moved all in on me for 2 billion. I quickly called and the cards turned over, that player had 10's and lo and behold a 10 came on the river and I lost 2 billion chips!! This site is an absolute rip-off!! There are bad beats in poker, but the things I have seen on Zynga are completely ridiculous and happen over and over again. I would not be surprised one bit if they purchased their version of "poker" from one of the online sites. I have a very strong suspicion exactly which site, but have no proof so will not name them.
There were multiple tendencies in the programming: ie: The player betting keeps catching cards to make their hand even stronger, if a smaller stack moves all in on a bigger stack and they are called then the smaller stack will lose a very large proportion of the time. If someone moves all-in and one of the players in the small or big blind has a King in their hole cards they will catch the K a very large percentage of the time, the numbers of full houses, 4 of a kinds, straight flushes and royal flushes are ridiculous!!! There were multiple complaints filed on that online site and then a new version was released that eliminated the tendencies.
It would not surprise me one bit if Zynga purchased that earlier version from them. The number of bad beats on Zynga is absolutely ridiculous!! I have seen someone move all-in with pocket 3's against pocket A's after the flop where there were 3 blanks for both players, only to hit a 3 on the turn and another 3 on the river for quads!! I repeatedly see ridiculous bad beats like this, so the actual odds of hands are thrown completely out the window.
I am completely done with Zynga and my advice to all is walk away. NO, RUN AWAY!! These people are crooks!! There is absolutely ZERO doubt in my mind that Zynga is manipulating the game outcomes to disregard the actual odds. All in an effort to keep the players that purchase chips, purchasing more chips. My advice to anyone that has actually spent real money on this game purchasing chips, find a class action attorney!!! As others have stated, I would give them a ZERO if it was allowed.
I purchased the "Pyramid of Keys" for the FarmVille 2 Country Escape for ZYNGA GAMES on November 11, 2016 which cost me $99.99 before taxes for 3,900 keys. Plus I purchased an bonus set of the same amount for the same price with of course bonus amount of keys which I have never received neither the keys nor the purchased price back. They asked me to send them a screenshot of the purchase from GOOGLE PLAY which I did. Then they say they cannot find where they received the payment. They in turn told me I would have to contact GOOGLE PLAY to get my money back.
GOOGLE PLAY told me I would have had to requested my money back within 10 days. Going back and forth with ZYNGA for almost a month via email because they DO NOT have any contact number so I could call them, my money has been STOLEN. I believe both ZYNGA & GOOGLE PLAY are in cahoots with one another to rip people off and something needs to be done about this!
I have been playing this "free" game for over a year. I will say I do enjoy the game. But, I will also say that it is very frustrating. It is not a free game! If you do not purchase "extra credits" you will struggle to maintain your credits. You will have no choice but to bet minimum credits to get to the next level up (10, 30, 80). They are the only thing that will keep you alive. You can get extra credits by watching videos! It use to be 3000 for each video and sometimes you could watch 5, not bad 15000 credits. Now it is a crap shot, anywhere from maybe 1500 (most of the time) to 7000 (rarely). The catch is that now you may have to restart your device each (and sometime every) time you watch a video because it freezes your device! Come on, is this a free game? If you don't pay I am guessing not so free, just another frustration. They are the ones playing the game. With us!!!
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I have played on Zynga for many, many years now and I periodically stop playing on their site for quite some time. For some reason, I always give them another chance by logging back in and playing. What I see is sooooo ridiculous, it HAS to be cheating! You really need to see it to believe it! I am sooooo done with them now, it is not even funny! When I sit to play poker, even online, I know the odds of certain hands winning. But with Zynga, ANYTHING GOES! Zynga always manages to "defy the odds." Zynga, go screw over someone else, because this chic has had enough of your crap! Did you really think people wouldn't catch on? And, by the way, how much longer do you think you're going to get away with it? I presume that the end of you is near!
This game is riddled with Bots. After reporting these bots for over 2 months, Zynga has done nothing to remove them which leads me to believe that they are in fact Zynga Bots. There are 2 common bots right now; the 90% bots and the 3X buy in bots. They both have obvious patterns. The 90% bots are as follows: Always buys in at the minimum, for example at a $100K/$200K stakes table the minimum buy is $2,000,000 and this is what they buy in at. If they then have an Ace, or a pair, or 2 face cards (K,Q,J) or a face card and another high card (10, 9), they will always bet pre-flop approx. 90% of its stack, never all in unless it's to call. It will leave the table once it has won at least 3X the buy in ($6,000,000+) based on the above example.
The profile pic is normally that of an attractive female. These bots were around a few years ago and after diligently reporting them, Zynga removed them in the space of 2 weeks. This time around, they've been around for at least 2 months and Zynga have done nothing. Quite a few other players are voicing the same concerns and many won't report them as they too believe that they are Zynga bots and Zynga will do nothing about them which seems to be the case.
The 3X bots are as follows: Normally bets 3X the ante or thereabouts if it has an Ace or 2 picture cards or a pair. It will then bet/re-raise odd amounts (sometimes irregular amounts like 453,221). Never goes all in unless it's a re-raise or to call. They will generally fold if you re-raise their initial bet unless they have a really strong hand. Again, these bots appeared around the same time as the abovementioned bots the first time and were removed after about 2 weeks. However this time they've been around for 2 months at least and again Zynga have done nothing about them.
I believe that they are bots being used by Zynga to either increase their player number stats or to make more chips sales for those unaware of the bot's patterns. If this truly is the case then Zynga are in violation of their own Terms of Service which clearly state the use of bots is strictly banned. I've also had a player that I suspected of being a Zynga employee confirm that they knew what cards were going to fall pre-flop. They told me and they were right. Whether they still work for Zynga after divulging such information I highly doubt, but again it points to the lack of integrity within Zynga's poker game. What used to be a fun and addictive game is now a joke. No wonder Zynga is the laughingstock of online poker games.
The current issue I am having is that whenever I submit a ticket to Zynga support I get a confirmation with ticket number and usually Zynga would send automatic message saying they were reviewing ticket and would get back to me shortly. Ever since the 31st of July that was the last time support contacted me, I've submitted a few tickets and even emailed them about how poor of service they are having and how rude it is to ignore their customers. I've had items missing from inventory and if you don't know the exact name they claim they can't verify you ever had it.
They can sure tell you when they issued you farm bucks, on what day and when you spent them and on what so I'm pretty sure they know what they are doing when all of a sudden animals and fences etc go missing from inventory. That is robbery and we as players should not have to tally and write every single thing down and check on it from time to time to make sure we still have it. Also neighbors keep showing up that I did not add or accept requests from, that I've already removed or that were gone for whatever other reason and I tried contacting them yesterday regarding resetting neighbor bar so I can start over and add only those I want to add.
They charged my credit card which they did not have permission to do for one month VIP service then didn't give me the rewards so I stopped playing for almost 2 months. When I did get back online and contact them it took 2 weeks for them to give me my rewards. I'm fed up above and beyond anything with this company and I wish someone would buy them out and take over their programs and make them better and have great customer support and services.
I once had a few billions, 1 billion disappeared. I contacted them, they promised me to investigate where did the 1 billion go. They kept promising me until I got tired 6 months later. Crooks. I think employees working for Zynga steal chips and sell them in black market. Also, the game is far from fair. The cards are definitely rigged. In Zynga always a set comes on river too frequently. Also funny straights always happen, for example KK vs J9... Flop K23 comes. You feel safe, turn 10, river Queen. This happens toooo often (with various cards). Also AA vs 22, AK9, turn Q, river 2. Many friends of mine got banned. Zynga refuses to tell them why. Employees just rob their chips, most likely they sell them. Very poor company, no wonder it is in trouble financially.
Alright, so I was looking for a place to play poker at, for fun money and discovered this place called Zynga Poker. At first it seemed like a great place! I was really amused of the icons, graphics and design but one day when I logged on I had a message, "Account banned". I was shocked and couldn't believe it. I contacted the support and they did not even disclose me the reason why it happened. I wrote back to them a couple of times and received nothing but useless responses and no evidence, nothing. I had on my account 15 million chips that I had won by using a reckless loose aggressive player strategy. Now as you can see, I wrote my subject in plural "banning players".
A couple of years later the same thing occurred AGAIN. I was playing on a different computer, different Facebook account, IP address, and pretty much played from a couple of daily bonuses (200-300k) all the way to nearly 50M chips. I was given the same wonderful message about violating some kind of policy. This is a fraudulent and bizarre company that seems to terminate players without any reason at all. So you might say that perhaps I'm doing something wrong? I play the poker against random players without even using public chat. I'm not buying chips from people nor from their company. I simply play for enjoyment and never ever break any rules. I've not had so terrible experience with any online casino & slots & or poker provider than Zynga. Worst place ever. I'd personally rate the place with 0 stars but unfortunately the lowest is 1 star.
I made a few purchases for one of their games. I'm not certain if it was due to technical issues or a deliberate act but my purchases did not roll over as stated on their own Web site, thus I lost real money on this game. All I get are computer generated emails that state that they are working on the issue. It has been over 6 weeks and none of my emails have been answered. As far as I'm concerned this is stealing and misrepresentation. Buyers beware.
I have played over 200,000 hands on zynga and it goes thru cycles of 4 of a kinds, straight flushes, full houses, flushes etc. There is no way on fair play this would happen. Like 2 wks ago it was on a 4 of a kind run and I seen 16 four of a kinds in one day. Not all mine of course but that is mathematically impossible... In the last 7 days I have been dealt a straight off flop and all three times one of other players go all in with and obvious straight there on table and pull a fh. Now that's 3 times in 7 days and 2 of the times the other player had only one pair... Mathematically impossible. I have spent real money to play this game. At least they can do is make it fair play. This company is making millions saying "fair play" and it's not fair play. Number don't lie.
It seems like ever since I've paid for chips the bad beats just get more and more ridiculous. The odds of losing with four kings to four aces? Anyone? Well it has happened twice. Once is a trillion to one. At least there is some comfort in knowing Zynga went from about 300k players online to about 55k and is steadily dropping. They are real ** people doing rotten things. Karma will get them.
I have been playing Zynga poker since 2010 and I reached the very best level of 197 at this game with top winning in one hand 18.2B last week. I was astonished when I open my poker game as usual that my account has been banned. I emailed Zynga, "Please explain what is going on." They reply with one thing that "You have violated our rules" and set them all down and I am sure all players have violated one of them. I asked for a warning at least since I am an old player and spend over a 1000$ on this game buying from Zynga but they replied with a msg almost like, "Go to hell".
Any way since this is addiction I opened a new account to play this game and unfortunately at level 30 when I reached 4B with winning i got the same msg but this time "your account has been suspended and your chips are not valid any more" and my new balance is (-100m). Thank you Zynga for controlling our way of playing and I appreciate that this move let me think twice of what I was doing when wasting my time on the mobile playing poker while others was enjoying their time outside.
I recommend that players must not trust Zynga or its employees who are almost working for their own benefit and I am sure they are stealing these chips and selling it back in the black market that we all know through the suspicious websites all around the internet with cheaper prices 100% than Zynga itself. Anyone can explain to me how to solve this issue? I am really upset but I think in a positive way that at least I get rid from this addiction.
I have been a faithful customer, look back and see how many years I have been here. I have spent a lot of money all these years. I am 73 years old and have arthritis, really bad and I spend a lot of my time on my computer. The problems with FarmVille have me on the edge of letting y'all go, and find a different game other than Zynga. I know that I am not the only one having these same problems. I have done what they ask, I'm still waiting on my Horse, Water, money promised, and many more as I continue to play this game. I would like for someone to reply to my letter, this might not be important to you but it is to me. It takes a lot of my time while I have to sit in my chair. A very unsatisfied customer.
Texas Hold'em - I have played 6000 hands. Recording the flip when 3 cards of the same suit occurred 2118 times. I asked my friend's son at MIT to run the mathematical probability for this happening. One in 17 trillion times. Tell me that is fair dealing.
I liked playing Zynga games through Facebook. I started out playing the "Crazy Kitchen" game to "Draw Something" then "Words with Friends" and then onto "Farmville" (yes, I played Farmville and sent out game requests to friends, but that was a few years back). These games bring out the creativity in you (of course, this is just one of the gazillion ways we can be creative). Believe it or not, but this makes me think about joining the Zynga community. These games are also time-consuming. I wonder why somehow they're addictive...haha. It's good in helping let time pass, though. Thanks, Zynga.
The 8 week challenge has cost me thousands of dollars with keeping hackers at bay. At least I thought so, until Zynga's own workers played dumb & have now showed their guilt through enough emails that I have. Every time atleast 5 times was near a billion or more. Hopefully I can find who, what & where to toward them to if I don't get a full refund pronto.
I paid the $19.52 for around a year and the gameplay improved somewhat but it still has governors on the gameplay. Then after my complaints to Zynga support, to no avail, the gameplay never got better so I closed off my credit card. NOW this FREE game barely works. I may be able to get 5 different options within 30 minutes. The Flash Plug keeps crashing. I know it is not my computer because it happens on all three of my systems from laptop to desktop. I have complained to the horrible support offered to the Zynga players that don't pay monthly and nothing has changed except for the worse. This company needs to thoroughly investigated. I would like my money back, everything I paid to play for is disappearing in my game since I no longer pay.
Very unrealistic and frankly boring. Since there is no limit to the number of buy-ins with real money for virtual chips, there is no eventual winner. Real Poker skills mean nothing in this game since there is no limit on the # of buy-ins.
I get to the set up then my game disappears, going back to a blank page. I have already unloaded the game then tried again few days later. Now it's worse. I'm very upset with Zynga. I've tried everything to fix this problem but Zynga doesn't care.
I've been playing Zynga poker for awhile now. I've always had problems with it but my friends played too. Zynga put something called bet protection in place. It worked for awhile but then simply stopped working. I had a hand that I won over 200 million chips on and Zynga failed to give me chips and the highest hand on my profile. What kind of company has no phone number for problems? Not one. To complain you have to fill out an on-line form which they can choose to answer it or not. If I could rate them with a zero I certainly would. Be careful playing. I've see 4 sets of 3 of a kind in one hand and 3 flushes in another. I was winning but after complaining I started losing fast & could not win a hand. No response? That really sucks.
I've been playing since January 2016. I have 3 complaints so far. I use Windows 7 every time I play Zynga Poker. I use Firefox browser. It freezes a lot and my fan start running like crazy 4-5/hour. While I play on WSOP, it's the best poker site, I have no problem at all. Never missed any chips while on Zynga. I lost 70 millions in chips. Last time was yesterday, March 27, I paid the fee for 50 millions Sit and Go Tournament. I waited for a while till all the 9 players are there so we can start. Didn't happen, my browser crashed. I opened it again, I found my 50 millions missing. So I sent Zynga e-mail. I didn't receive any answer till now. It's them, a long time answer.
So I called one of their associates, her name is Mary. She couldn't help me and she said she will send me the link to contact the game play. I didn't receive any e-mails. I play Bridge on BBO and poker on WSOP, never had any complaints if anything happens during the game. They know and they refund you automatically. You don't have to go through all this. They are professionals not like Zynga. I spend a lot of money there so I expect them to solve my problem fast and fairly but they didn't and I'm ranked in the Sit and Go Tournament so I'm not a loser who is blaming them for my loss and their chips is way higher than WSOP you check for yourself. After I finish my 8th week Sit and Go Tournament if they didn't give me my chips back, I will stop playing on their site.
Zynga is cheating people making them buy gold an "in-app purchase". This game requires "supplies" in order to upgrade. You can be attacked by different opponents who have this app as well. However how can I upgrade when I'm constantly being attacked by players whose headquarters are higher than mine? My supplies are constantly being taken not allowing me move further in the game. I have spent over $100 dollars on this game this is not fair. Lately it's been happen more and more. I sometimes get attacked by players whose HQ are 8 or more levels higher impossible to attack back.
Zynga poker is a ripoff. I am sure they are using BOTs. Also they load the chip leader once they hit 3000 chips, for a sit and go. Believe this is so. The game will end faster. Also save your $$, what are the odds. 1) having the same 2 hold cards 4 hands in a row. 2) for 18 hands in a row high card less than 9. 3) had 4 to the flush 20 times and hit it once and lost that one. :) Suggest you find an honest poker server.
Zynga poker is unrealistic. It's not realistic that every time you go all in you win, the only exception being that the game is going too long. There should be some type of realness to the game outside of trying to get people to purchase more chips.
I been playing texas poker for a few years now but from time to time I get requests from mates on Zynga. The other day I had 9 and ace spades, 3 4 5 spades on flop. Turn 9 hearts. River J hearts. I bet $500 other 3 players all in. Player 1 had 6 and 7 spades. Player 2 had king spades. Player 4 had J spades. I see hands like this a lot on Zynga poker.
I was playing poker and my account was suspended without any reason. I asked them what is the reason, "Why did you banned my account? I never have done anything like violating the terms and condition." And they said it is due to chips goes in and out... That always happen when we are playing poker but they are saying use of bots. I rather ask them to take access to my system and check everything but they are not listening to me anymore. I have their emails that I have been talking regarding it. But they are listening to me and making some lame things I don't know what.
The worst game on computer.. Lose with AA to a 2 7 off suit which is not their fault, but 10000 flushes, 10000 straights, but the worst is 40000 pairs on the flop... Like 1 out of 3 dealt hands is a Pair on the flop... Very stupid game.
I mean, I've lost hands where my equity has been > 99%, and suspiciously it's always been when I've went all in. But I'm not convinced that that's a result of the game being rigged. The way I look at it, when you know for a fact that you're the strong favourite to win, that's typically the only time you're going to go all in. So when you lose in such a circumstance it's easy to see why you might assume you've been cheated.
But the thing is, for you to lose all of your money, you have to gamble it in the first place, and you just have to face the fact that not every time your gamble's going to pay off. The problem here is that most players, myself included, only remember the times their gambles didn't pay off, and that's what seems to have lead most of them to this site to complain, (especially if they've put real money into the game). I've never put a penny into the game and I'm just under six million up, and that's from playing cautiously over about the span of a year.
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