Zappos Reviews

I was extremely disappointed to open what should have been brand new shoes. They were clearly used with dark marks all over the shoe treads and minor damage to the box. I paid full price and it was never disclosed I would be getting a used product. I gave these shoes as a gift and was embarrassed to have given a gift that was not what I was under the impression of recovering from Zappos.

I returned an item and I was waiting for it to be refunded to my cc. I finally contacted them and they said I chose store credit. Even though I told them I didn't choose store credit, they refused to credit my cc saying the store credit was already issued. And I even asked why? Did they have proof? Could I escalate my request? No response via chat. When they sent me email saying refund was processed, NO details that it was store credit or what was credited.

I ordered a pair of $165 hiking boots from Zappos. I took them out for a walk today for the first time (5 mile hike). The shoes were extremely uncomfortable and gave me a blister. I called Zappos and they said there was nothing they could do since I had already used the shoes, they would not accept them as a return. I’m at $165 because I relied on their customer service telling me I needed a size 11. Oh well that’s the last time I’ll use Zappos or any other Online shoe place. I think it’s best to go into a store when you’re dealing with shoes!

After the delivery date being pushed back my sneakers came with a very noticeable scratch on one of the toes. How that even happened I have no idea. Unless they were already worn or messed up in the factory. Now I have to go through the return process which I really didn't want to have to do. This is the risk of ordering online. Won't make this mistake again.

I purchased the Dolce Vita Tricia sneakers in brown but did not receive a purchase confirmation. Zappos withdrew $125.58 from my account a week later, on January 3, in the middle of the night, yet I still received no email confirmation. I contacted my bank, which confirmed that the charge was from Zappos and provided the merchant phone number, 1-800-927-7671, which was answered as Zappos. Unfortunately, the representative I spoke with was unhelpful and showed no concern. He stated that he could not locate the purchase, despite the charge clearly originating from Zappos.

Ordered an item for gift - size large. They sent an XS. Second time I’ve ordered and received a drastically different size. Now the item is sold out in the size needed on all sites. Delayed refund also. Learned lesson - will never order from them again.

Today is 12/29. I placed an order on 12/23 and my order still says processing. When I reached out to get a status update, I was told it will deliver on Jan 2. When asked how they knew if no tracking number was provided, they had no more answers and simply told me to have a great day. I’ll never order from this company again.

I ordered a pair of boots on Zappos, they came really fast and I was so excited until I realized they sent the wrong size. Ok, no big deal I’ll just call and swap for the right size. Next box order comes…. Wrong size again.... I call them back. They apologize and offer a discount and send the shoes the 3rd time. My order comes and again the wrong size…. Each time they read the order back to me and each time sent the wrong size. I’m still waiting for my refund on 2 of the shoes 'cause I had to repurchase…. My fault for giving them a third opportunity to get it right.

Zappos has reasonable prices, but the shoe quality is questionable. Even more questionable is their so--called warranty. The warranty is less than 90 days. They keep saying that the shoes are out of the return policy times. No one wants to return a pair of defective shoes--they just want their money back or a useable pair of replacement shoes. If you want customer service like that, don't deal with Zappos.

I had horrible experience with customer services. Rude and trash product. Then my friend quit cause a Tyler ** hits on all the women. Everyone says he creepy. Hope she sues and I won’t be doing business here ever again ….

I returned three pair of shoes that didn't fit in original package and new unworn condition. 21 days later I'm still waiting for a refund. The ** speaking male customer service representative was loud, offensive, refused to listen or give me a straight answer. He was so condescending that I hung up on him and filed a complaint with my credit card company regarding my refund. My return was sent with FedEx tracking and verified delivered. I do not recommend this company. I would never purchase from them again based on the customer service rep's attitude and ignorance as well as the total disregard for their own return policy.

I purchased a pair of Florsheim shoes on Zappos. Received them last night and they were used. There was dirt on the bottom of the shoes and scuff marks on the side. If I could give them zero stars I would.

I purchased Vagabond boots new from Zappos a little over a year ago. I have worn these boots about 20 times or so. The leather has split after only this much use. Vagabond has a 2 year warranty on their shoes, but Zappos will not uphold this warranty. The customer service was unhelpful in this matter. It is obvious that Zappos does not attest to the quality of these boots which shoes that they are selling and does not protect its customers.

Ordered a pair of Reefs on Sunday, May 25th and received my order today? Thursday, May 29th. Exactly what I ordered. Perfect fit and the exact color I ordered!!! I would definitely recommend this company to a family member or friend!!! 🙌

Bought Levi’s 517 boot cut men’s jeans from Zappos. Unfortunately, they are definitely counterfeits. The red tag doesn’t say anything & the back pockets are stitched differently and are huge. See my picture attached. Sending back for a refund.

If I could give zero stars, I would. I tried to order a pair of shoes from Zappos.com, but after completing the payment process, I received an email saying my order was canceled and my account was frozen. When I contacted Zappos customer service, they told me my purchase was flagged as suspicious simply because I hadn’t shopped there in a while. Even after confirming my identity, they couldn’t resolve the issue over the phone and said someone else would unlock my account shortly. It’s been two days — My Zappos account is still blocked, and I still can’t place an order. I ended up buying the same shoes from another website in less than a minute — No issues. Then I tried to close my Zappos account, but apparently, that’s not possible either. Extremely disappointing. I do not recommend shopping on Zappos unless you enjoy delays, poor customer service, and a lot of wasted time.

I loved Zappos for many, many years. I could rely on them for high-quality, genuine products, fast shipping and easy returns. In the last year or two I noticed some negative changes in the overall shopping experience. I noticed they were "sharing" shipping with Amazon...didn't love that but not a big deal. For the last few months, I have found it impossible to find any products on the website that I have confidence in or desire to purchase. Such a disappointment!! This company was great and now it exists in name only. The shopping experience is actually worse than Amazon. The products and sellers remind me of a flea market. Why are there sellers at all? The seller used to be Zappos. Like any reputable retailer, they purchased goods from highly rated manufacturers (Nike, Northface, Merrill, Dansko, etc) then sold them at a reasonable price. In 15+ years I never had a quality or customer service issue. I have visited their site for the last time, and the loss (destruction) of this resource is painful to me.

Had to deal with their idiotic, amateur billing department/escalations reps because my order kept getting cancelled 3 times by their system, and then it shut down my account! I ended up talking to two disrespectful, sarcastic cows, one was Jamie and the other, Eileen. They definitely had the same training, those two couldn't care less about a customer having issues with their system. Apparently there are no consequences or repercussions for being nasty to customers, that's why they do it and get away with it. I've asked for an explanation why was my order kept getting canceled and why was my account shut down, and how we can fix this issue, both told me "you received the email from us explaining, that should be enough for you". The email was vague and simply stated the system couldn't validate the payment.

I’ve used Zappos on and off for I guess well over a decade now. I wouldn’t say the problems started with Amazon buying them, but more recently they’ve really gone downhill. My most recent order of 2 shoes came in 2 separate packages that were fully open when they arrived… In a way where clearly someone didn’t open them but someone who packaged them didn’t finish the packing. The shoe boxes inside both seemed tattered and like these were someone else’s returns. On top of that the shoes were wildly off in both quality/structure and size in every way from what I ordered and what I know to be the sizing from each brand (SOREL and Reebok). The shoes they sell seem closer to Payless quality but for full pricing. They say Zappos is still legit and doesn’t sell fakes, but it really seems they might, or like people are mailing back fakes that then Zappos is lazy about checking before mailing out again.

I ordered On Cloud X 4 for my husband. It came in an Amazon box, which concerned me. I am glad I opened it before I wrapped it. The shoe I received is not what I ordered. It is not even one I can find on the internet. I searched all On Cloud shoes, nothing like what I received. The quality of the shoe is nothing like I have seen in all of my experience with On Cloud shoes. I will never order On Clouds, or any premium shoe, from Zappos again. I have photos of what I ordered and what I received, don't have time to upload them now. Would love to. I teach and have better things to do.