FOLLOW US

Zappos
Zappos
Overall Satisfaction Rating
4.42/5
  • 5 stars
    40
  • 4 stars
    13
  • 3 stars
    6
  • 2 stars
    1
  • 1 stars
    2
Based on 62 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Zappos

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

62 Zappos Consumer Reviews and Complaints

Filter by: Any
Verified Reviewer
Original review: June 30, 2018

Zappos is the best online store. They make every effort to please the customer. I had an exchange and customer service made it so easy.

Be the first one to find this review helpful
Verified Reviewer
Original review: June 19, 2018

I just had THE BEST customer service experience. I can’t for the life of me remember his name, but his opening line was “how may I help you on this fabulous day?” And I knew it’d be wonderful from there. He was quick and to the point with helping me out while also being friendly and all around just awesome. He didn’t even need to do anything, yet he decided to go above and beyond for me. Killing it!

2 people found this review helpful
Get expert advice delivered right to your inbox

We try to avoid the fluff and deliver tips and guides that really matter

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
Unsubscribe easily whenever you want
Verified Reviewer
Original review: June 2, 2018

One of the best online retailer if not the best. Excellent customer service, easy returns and exchanges. Shipping and return are free which makes it very convenient, if the shoe does not fit.

3 people found this review helpful
Verified Reviewer
Original review: May 31, 2018

I like Zappos for their rapid responses, good selection of shoes, efficient shipping and easy returns. Only thing missing is a larger selection of orthopedic shoes.

Be the first one to find this review helpful
Verified Reviewer
Original review: May 30, 2018

The website is easy to use and allows me to filter precisely for style, size, color and heel height to find just what I'm looking for. Delivery is fast and returns free.

Be the first one to find this review helpful
How do I know I can trust these reviews about Zappos?
  • 1,165,435 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Verified Reviewer
Original review: May 27, 2018

Couldn’t be easier. They have almost everything I am looking for. Free returns, with no questions asked, is tops. Quick refunds. Pleasant and convenient too. Rarely shop any other way.

Be the first one to find this review helpful
Verified Reviewer
Original review: May 26, 2018

It's always a bit "iffy" to buy shoes online from any vendor, especially if you don't know the brand well. They may fit, or, they may not? But, Zappos makes returns easy and breezy. They are known for their good customer service. This makes me willing to take a chance, and buy a pair of shoes or boots online without having first tried them on. I know I can send them right back and get a refund quickly and without any hassle.

Be the first one to find this review helpful
Verified Reviewer
Original review: May 25, 2018

Zappos.com is great to shop online. They have a great selection, prices are competitive, large selection of sizes, postage and returns all accommodating.

2 people found this review helpful
Verified Reviewer
Original review: May 20, 2018

I like customer reviews that lets you know details about the shoe and info about the fit. And if you do not like what you get, you can return free of charge.

Be the first one to find this review helpful
Verified Reviewer
Original review: May 5, 2018

Zappos is a great site. Quick and free delivery and easy and free returns with return label. New styles are generally available in most sizes but they generally don’t stock narrow sizes.

Be the first one to find this review helpful
Verified Reviewer
Original review: May 4, 2018

Zappos is one of the best online stores to shop. You know if there is any problem that you are guaranteed they will make it right. Their customer service is untouchable. They offer free shipping and if you’re not happy with your purchase you can return that for free too. Their prices may be a little high but in my opinion it is worth it. They have a very large number of items to choose from and it is all quality goods. When I am looking for something special Zappos is always my first stop.

2 people found this review helpful
Verified Reviewer
Original review: April 29, 2018

I really like shopping at Zappos! Of course for the shoes but I also think they have a great variety of clothing for women and I especially like their skirts section! I like the ease of ordering and how simple it is to send items back that don’t fit or really aren’t flattering. They have developed a wonderful system for returns. I also think the customer service experience is always stellar. Anytime I speak to an agent on the phone they are funny pleasant and always helpful! Love it!

2 people found this review helpful
Verified Reviewer
Original review: April 28, 2018

I LOVE ZAPPOS! They are professional, nice, respectful, knowledgeable, courteous and polite and they all speak English! If they don't have an item they will search and help you find who does. It is a pleasure dealing with them. I always ask if their boss gives them nice pills every time they come to work!

2 people found this review helpful
Verified Reviewer
Original review: April 27, 2018

First, I love the free shipping and returns! That alone makes me a Zappos shopper for life! Also, order always comes the very next day, no matter what time I place the order. Let's not forget, great prices! They even have videos describing the shoe and a model walks in them. Zappos is awesome!

2 people found this review helpful
Verified Reviewer
Original review: April 25, 2018

Zappos merch is a bit more expensive than other vendors, but the quality of the product is most excellent, and their service is absolutely gonzo! So, worth every penny to shop there.

3 people found this review helpful
Verified Reviewer
Original review: Jan. 5, 2018

I have been a customer of Zappos for many years. Without fail, their customer service is stellar. It's the best! The shipping is super fast as well. The downside are the prices... they are not always comparable with other retailers. But I understand that the "free" shipping really isn't free either.

3 people found this review helpful
Verified Reviewer
Original review: Dec. 27, 2017

I shop online for two main reasons, convenience and price. Zappos has a large selection of shoes, but fit may not be right for the shoe you ordered. It also has no free returns.

2 people found this review helpful
Verified Reviewer
Original review: Nov. 15, 2017

This is a company other companies not just shoe sellers might very well emulate. Don't think their customer service, return policy can be beaten by pretty much anyone - a perfect embodiment of ethical business practices. Only small downside is that shoes may be pricey (but quality good).

5 people found this review helpful
Verified Reviewer
Original review: Nov. 1, 2017

I love that Zappos (now owned by Amazon.com) makes online shoe shopping painless--there is no charge for shipping your shoe choice to you and if you are not happy with your selection, sending them back is also free.

8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 14, 2017

6PM sent me damaged Guess shoes. The women's flat ballet shoes have a rhinestone bow on the top of each shoe. One shoe sent to me was missing TWO stones. I can't believe the person packaging this order did not notice this damage. I am greatly disappointed to have to return these shoes. Come on 6PM! Let's do a better job!

10 people found this review helpful
Verified Reviewer
Original review: Aug. 18, 2017

I was introduced to Zappos about 4 yrs ago. Never once did I think to shop online for Athletic Shoes, boots, dress shoes or summer shoes. They have my size. I love bright colors. They definitely made it super easy to shop around and buy what you want. If you need assistance you can call them & they'll walk you through the process. The best part about Zappos, it's next day delivery.

7 people found this review helpful
Verified Reviewer
Original review: Aug. 15, 2017

This is a great company. I've been ordering from them for years. They're the only place I can consistently find shoes that are 4e wide. Easy to order, easy to return. Any problems I've had with products are quickly resolved in my favor. Feel safe ordering from this site. Exactly as advertised.

9 people found this review helpful
Verified Reviewer
Original review: Aug. 13, 2017

Zappos offers such a huge selection that it's easy to get lost on their site, but if you are looking for a specific item and have a specific budget, it's easy to type in all the criteria and filter down the choices. I have only used Zappos for their shoes. The name brands and selection is great. Becoming a VIP member allows you to enjoy overnight shipping, and returns are always free of charge. Could not be easier to shop online!

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2017

I have bad ankle problems, explained my situation to a lady that goes by the name of Goddess with Zappos, she stayed on the phone with me a very long time, to help me. I appreciate that, not too many people deliver good customer service like that. I have worked in C.S. for 15 years. Nice to see someone who values me. I have bought over 6 to 7 pair of shoes in 1 year and have sent them back, even the z-coils, because of my ankle pain with standing at work.

If these shoes do not work for me, I want to let someone know that Goddess, gave me the best customer service ever and I would recommend this company to anyone. I just have problems with my feet, that require medical attention, which I am seeking. I hope these shoes work. This lady had me to look at several pairs of shoes and even looked at reviews outside of the website to help me make a decision. Highly recommend this place.

View more
8 people found this review helpful
Verified Reviewer
Original review: Aug. 4, 2017

Great site. Huge selection of good quality merchandise, fabulous return policy. Easy shopping, fast shipping. Prices are about average for the market. Love these guys!

3 people found this review helpful
profile pic of the author
Verified Reviewer
Original review: Aug. 3, 2017

Zappos has awesome value, fast shipping and returns. Easy to get hold of if needed. And a huge variety of all kinds of sneakers, shoes, boots, you name it. Zappos is the place to find what you want.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 18, 2017

Back on May 23rd I place an order for 2 Caps and 1 pair of pants. On May 28 at 11:29 the package was dropped off. USPS placed the package in the lobby of our apartment complex. The problem is. I didn't get the package at my door. It looks like someone took my package from the lobby and kept it for themselves. This happens here which is why deliveries usually require a signature by the proper recipient. (In the past they have always required a signature at delivery) I have purchased many items before from Zappos and never had a problem. These items all arrived without a problem. My last order price was $106.33 that I didn't receive. I have written a number of letters to Zappos customer service email address: cs@email. zappos.com and have never gotten a reply. Now I'm making payments on a credit card for things I don't have.

More than anything I'm heartbroken. I really liked Zappos. They have a lot of items at prices I can afford. And I like the small videos they have describing the items. My emails have been begging for help, NOT flying off the handle. To me it seems like such an easy fix. I don't want my money back just please resend the items with signature required by recipient. I've worked in retail for many years and there's insurance companies have to cover the cost. Plus they can always file a claim with the USPS. I hope this gets me some help.

View more
13 people found this review helpful
profile pic of the author
Verified Buyer
Original review: May 19, 2017

First, Zappos sent a pair of shoes in different sizes. Next, they said that they will ship a new pair with correct size which did not happen. Credit card was charged but no item was shipped. Then, contacted customer services for help which was not nice. It was a very nice store till last year but not anymore. Waiting for a refund.

6 people found this review helpful
Verified Reviewer
Original review: Jan. 5, 2017

Zappos offers so many different varieties of items to choose from, people assume it is only shoes and it SO is not. Have so many different brands of clothing, outerwear, and accessories too. They have the very best customer service I have ever experienced in my life. It is like their employees are speaking to you after they just won the lottery. They go WAY, WAY above and beyond to make your experience with them the very best it can be. No company out there had easier returns (online that is) than Zappos. I would purchase every single thing I ever needed from that company if I could. Whatever their CEO and COO are doing other companies could sure learn a whole lot from! Zappos ROCKS!!! I think Zappos and my souls just smiles very big. ;)

2 people found this review helpful
Verified Reviewer
Original review: Dec. 20, 2016

Received things in record time. I ordered a soldering iron and solder. I received everything in excellent shape. I also found some nice glass and it was fabulous. I received all my stuff for way less than other places who had the Same items. They have a lot of hard to find articles. I love looking on the website. It was very easy to get around the site. The search pulled up lots of matches. So easy to use. I love it. I will recommend it to all my friends. I have not had to send anything back. I'm sure they will offer great service on returns. This is an awesome site. Everyone I know loves it.

4 people found this review helpful

Zappos expert review by ConsumerAffairs

Zappos was established in 1999 to offer the widest selection of shoes online. It became a part of Amazon 10 years later and now sells clothing and accessories in addition to shoes.

  • Search features: Zappos makes it easy for shoppers to customize their searches. Consumers can narrow their search to a single size or multiple sizes, which makes it easy to see all the right sizes in different brands. They can also narrow their search by brand, style, color, occasion and more.

  • Images: Customers browsing Zappos can see multiple images of most shoes on Zappos, which show the shoes from all different angles. Many products also have videos so consumers can see a model move in the shoes and hear a product description.

  • Selection: Zappos works to offer the best selection of shoes available online. It offers an extensive collection of brands and styles. Consumers can search for women’s shoe sizes 2-20, and sizes 4-13 all return a sizable result list.

  • Returns: Customers who are not satisfied with their purchase have a full year to return or exchange it. Return shipping is free for all customers in the United States, and exchanges come with free one-business day shipping.

  • Customer service: Zappos strives to provide exceptional customer service. Customers can reach representatives by phone 24/7. They can also send Zappos an e-mail or speak with someone via the website’s live chat feature.

  • Best for: Zappos carries adults’ and children’s shoes, and their selection makes them best for any type of shoe shopper.

Profile picture of ConsumerAffairs
ConsumerAffairs

Research Team

View Profile

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Zappos Company Information

Company Name:
Zappos
Website:
www.zappos.com

ConsumerAffairs Solutions for Business

Let's talk

Follow us

ConsumerAffairs ranks 562 on Inc. 5000 for 2017

At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

The information on our website is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.