Zappos Reviews

I purchased Vagabond boots new from Zappos a little over a year ago. I have worn these boots about 20 times or so. The leather has split after only this much use. Vagabond has a 2 year warranty on their shoes, but Zappos will not uphold this warranty. The customer service was unhelpful in this matter. It is obvious that Zappos does not attest to the quality of these boots which shoes that they are selling and does not protect its customers.

Ordered a pair of Reefs on Sunday, May 25th and received my order today? Thursday, May 29th. Exactly what I ordered. Perfect fit and the exact color I ordered!!! I would definitely recommend this company to a family member or friend!!! 🙌

Bought Levi’s 517 boot cut men’s jeans from Zappos. Unfortunately, they are definitely counterfeits. The red tag doesn’t say anything & the back pockets are stitched differently and are huge. See my picture attached. Sending back for a refund.

If I could give zero stars, I would. I tried to order a pair of shoes from Zappos.com, but after completing the payment process, I received an email saying my order was canceled and my account was frozen. When I contacted Zappos customer service, they told me my purchase was flagged as suspicious simply because I hadn’t shopped there in a while. Even after confirming my identity, they couldn’t resolve the issue over the phone and said someone else would unlock my account shortly. It’s been two days — My Zappos account is still blocked, and I still can’t place an order. I ended up buying the same shoes from another website in less than a minute — No issues. Then I tried to close my Zappos account, but apparently, that’s not possible either. Extremely disappointing. I do not recommend shopping on Zappos unless you enjoy delays, poor customer service, and a lot of wasted time.

I loved Zappos for many, many years. I could rely on them for high-quality, genuine products, fast shipping and easy returns. In the last year or two I noticed some negative changes in the overall shopping experience. I noticed they were "sharing" shipping with Amazon...didn't love that but not a big deal. For the last few months, I have found it impossible to find any products on the website that I have confidence in or desire to purchase. Such a disappointment!! This company was great and now it exists in name only. The shopping experience is actually worse than Amazon. The products and sellers remind me of a flea market. Why are there sellers at all? The seller used to be Zappos. Like any reputable retailer, they purchased goods from highly rated manufacturers (Nike, Northface, Merrill, Dansko, etc) then sold them at a reasonable price. In 15+ years I never had a quality or customer service issue. I have visited their site for the last time, and the loss (destruction) of this resource is painful to me.

Had to deal with their idiotic, amateur billing department/escalations reps because my order kept getting cancelled 3 times by their system, and then it shut down my account! I ended up talking to two disrespectful, sarcastic cows, one was Jamie and the other, Eileen. They definitely had the same training, those two couldn't care less about a customer having issues with their system. Apparently there are no consequences or repercussions for being nasty to customers, that's why they do it and get away with it. I've asked for an explanation why was my order kept getting canceled and why was my account shut down, and how we can fix this issue, both told me "you received the email from us explaining, that should be enough for you". The email was vague and simply stated the system couldn't validate the payment.

I’ve used Zappos on and off for I guess well over a decade now. I wouldn’t say the problems started with Amazon buying them, but more recently they’ve really gone downhill. My most recent order of 2 shoes came in 2 separate packages that were fully open when they arrived… In a way where clearly someone didn’t open them but someone who packaged them didn’t finish the packing. The shoe boxes inside both seemed tattered and like these were someone else’s returns. On top of that the shoes were wildly off in both quality/structure and size in every way from what I ordered and what I know to be the sizing from each brand (SOREL and Reebok). The shoes they sell seem closer to Payless quality but for full pricing. They say Zappos is still legit and doesn’t sell fakes, but it really seems they might, or like people are mailing back fakes that then Zappos is lazy about checking before mailing out again.

I ordered On Cloud X 4 for my husband. It came in an Amazon box, which concerned me. I am glad I opened it before I wrapped it. The shoe I received is not what I ordered. It is not even one I can find on the internet. I searched all On Cloud shoes, nothing like what I received. The quality of the shoe is nothing like I have seen in all of my experience with On Cloud shoes. I will never order On Clouds, or any premium shoe, from Zappos again. I have photos of what I ordered and what I received, don't have time to upload them now. Would love to. I teach and have better things to do.

I purchased a North Face jacket and it was delivered by Amazon. When I opened up the box the jacket was rolled up in a plastic bag. When I opened it up it was so wrinkled and it smelled like somebody sprayed it down with possibly Febreze. It was obvious this jacket was used and returned and then resold to me! I am disgusted with Zappos and I will never purchase anything again from there.

I have been a loyal customer of Zappos for many years, consistently satisfied with numerous purchases. However, my most recent experience has left me utterly disappointed and shocked. When I received my latest shoe order and opened the box, I was appalled to find the shoes in a deplorable condition. They were not only dirty, but the soles were stained with dirt and what appeared to be dog puff (please refer to the attached picture).

I ordered a sneakers at Zappos.com using a gift card my company gave as a Christmas gift last 12.29.24. My order was processed with confirmation # and delivery date 01.03.25. But Zappos never made delivery and told me they cancelled it for some technical issues. They never returned my money nor made any delivery. I reported this to Department of Consumer Affairs and still waiting for resolution.

I received a pair of shoes in the wrong size. Texted customer service. They told me it was the right size. I disagreed and sent photos. They asked what I wanted. I said I wanted the right size. They told me they could not refund me because I used PayPal, and asked what kind of return label I wanted. I asked what kind of label I needed? In between each transaction, I waited 10 minutes. By now, it had been 1 hour since we began. I decided maybe calling a human would work better. I called them and was disconnected after 6 minutes. This is their 24/7 customer service. My issue remains unresolved until I manage to get someone. I suggest you avoid them altogether.

Just about a week and a half to two weeks ago, I ordered a pair of shoes for my husband. I paid the extra expedited shipping to make sure they would arrive on time for his birthday. For the entirety of the past week, it has still just been in “processing” and no movement has been made. So I go to customer service. The first person I ended up with told me he could see that the shoes were in my city on a delivery truck and in transit to my house set to arrive that night. They didn’t come. So I go to customer service again and get someone who insists they cannot find my order at all. Possibly just a lazy jerk that didn’t want to try so I end that conversation and get ahold of someone else in customer service.

I am incredibly grateful to Amazon for providing me with free safety shoes and the freedom to choose from multiple options. It’s clear they prioritize employee comfort and safety. I am also impressed with Zappos for their exceptional service allowing me to return the first pair effortlessly. This level of care has gone beyond my expectations. A heartfelt thank you to Amazon and Zappos for prioritizing employee satisfaction and comfort.

Updated on 01/16/2025: I called 24 hours later and was told to submit a report to the police and Zappos was going to do an investigation to see what happened to my packages. Shortly after I posted this review I got an email saying my Zappos account has been permanently closed.

Zappos canceled my Hoka shoe order, after they sent an email indicating a delivery date. No explanation of why. Furthermore, in order to submit a Google review, you have to create a Zappos acct. That's where they would have access to your info. Using my same credit card, I bought Hoka shoes elsewhere. Jim from Wisconsin..

This company has changed dramatically! Will not purchase any longer from them. Their customer service is awful, it used to be great. Waited 2 weeks for shoes and I had to call 4 times to check on them. Done with Zappos.

DO NOT BUY SHOES FROM ZAPPOS. I purchased a pair of Hoka's from Zappos - easy right? Wrong! First the shoes were package in a generic box and not the manufacturer's original box. First red flag. So I returned them - no problem right? Wrong again! Zappos sends you nothing about your return. You end up having to call them repeatedly to finally get confirmation that they did receive the shoes back. Now I must wait up to 30 days to see my refund. What, 30 days. This is not 1984, it’s 2024. No banking/credit system takes this long. Bottom line – DO NOT BUY SHOES FROM ZAPPOS.

These are the worst shoes you will ever have. Please please do not purchase shoes from Zappos. Myself and 18 other employees all in pain and discomfort for wearing Zappos shoes. Doesn't matter who makes them. All defective. Open bleeding sores around my feet.

Ordering Zappos shoes to do a 12-hour shift at Amazon is a very painful experience. I've ordered at least 10 pair of shoes from Zappos to work at Amazon and not one pair has fit. They all cause extreme pain where I'm in tears by the end of my shift. Amazon should provide a physical place to try on the shoes before you place the order. Ordering work shoes online is the dumbest thing anyone has ever come up with. I have talked with many of my fellow workers and have not talked to one worker yet that is satisfied with the fit of the composite toe shoes. I refer to them as fungus toe shoes because it has caused my feet to have severe fungus growth because of the cardboard.

I purchased a pair of boots. They were not the size web site says. Now say may take 30 days to get money back. Easy to send back but they are holding my money which seems like bad business to me because they have the product back. I would recommend not purchasing from this company.

I ordered some shoes from their website. The shoes said not returnable. Completely understandable with an accurate website description. The website advised to order a size 6.5 and very clearly outlines the shoes to fit "True to size". To be safe, I ordered a 7. What arrived was a product that is the same size a size 6 from all other major brands. I reached out to them and they take no accountability for false advertising on their website and will not exchange the product or let me return it. Even today the website still advises all the same information.

I guess I should have checked some reviews before I made a purchase. That's not really like me. In my defense I FINALLY found a pair of boots for work. And they were the last pair I could find in my size. Anyway.... I will NOT be making that mistake again!! I am ticked off! So I ordered a pair of boots for work. Took me months to find them. They were supposed to arrive yesterday. But nothing. I tracked the package and got 2 different results. (Figures) Anyway... one says that it is still in transit. The other says that it was delivered to the SELLER'S locker. (Scratching my head.) Since when does Zappos have a locker? Turns out that they are part of Amazon, etc, etc. Like almost everything else.

I placed my order for two pairs of shoes July 11. Although processed immediately, it took 34 days to actually "deliver" my goods. And although it was documented "delivered" on the Tracking Statement, there is no way to actually check where and who delivered it. Needless to say, I never got my package. And when I emailed Zappos about it, they put it on me that I should contact the shipper directly. It's not their problem. So I lost out on time and money with no goods received. Nobody wants to claim responsibility. Shady business. Make this an easy decision and spend your hard-earned money elsewhere.

I placed an order for a pair of shoes. My account is linked to my Amazon account. I've had both of these accounts for over 10 years. I received the confirmation of the order. I get up the next day, Zappos cancels my order AND my account because of a "billing" issue? No explanation, no email, no questions asked. I will never use Zappos again.

I will never order from Zappos again. I don't know what happened to the service but my return has been a nightmare. I returned a pair of shoes a month ago and they confirmed they received the return however I have yet to receive my refund. The first time I called they said that it would take up to 30 days for my refund. Here it is after 30 days and they are telling me that I have to wait until 8/13 for my refund because I am a new customer. So Zappos punishes new customers for returning an item? Never again will I order from Zappos. This whole ordeal is asinine!

Not sure where to start… I placed an order for a pair of Dr Martens sandals and shipping was fast but… I received 2 left shoes in different colors. I reached out to customer service who told me they were no longer in stock but provided a refund and I placed an order for a different pair of shoes. I received an email that the order had shipped and was provided a tracking number and estimated delivery date of 7-28. Saturday rolls around and no shoes. I check the tracking and I get a message that it’s delayed but I also notice that it left Atlanta GA and arrived in PA… I live in AL. You don’t have to be a geography major to realize it’s not headed in the right direction.

I love shopping at Zappos. They have a fantastic range of footwear that covers all occasions, from casual to formal. The staff is attentive and respects your space while offering helpful advice when needed. I am very satisfied with my purchase and the overall service. I highly recommend Zappos to anyone looking for quality shoes.

I'll keep it short: Zappos uses misleading pricing. Case in point: I found a pair of Olukai's on the manufacture website. The retail price straight from Olukai is, and has always been, $140. Zappos, desiring for you to THINK YOU ARE SAVING, deceptively lists the retail price at $160, then 'slashes' the price down to $140 in an effort TO DECEIVE the consumer of a savings. They do this all the time. They think you are stupid - enough said.

I placed an order with Zappos online for a pair of pants. I paid and shortly after I received Email confirming my order: This is a copy of this Email: Well, well, well…It looks like someone’s been shopping. And, WOW, we love what you picked! Take a peek below to make sure everything’s correct, then keep an eye on your inbox for a tracking link when your order ships. Your order is scheduled to arrive on Thursday, June 13."