Zappos Reviews

I love shopping at Zappos. They have a fantastic range of footwear that covers all occasions, from casual to formal. The staff is attentive and respects your space while offering helpful advice when needed. I am very satisfied with my purchase and the overall service. I highly recommend Zappos to anyone looking for quality shoes.

I'll keep it short: Zappos uses misleading pricing. Case in point: I found a pair of Olukai's on the manufacture website. The retail price straight from Olukai is, and has always been, $140. Zappos, desiring for you to THINK YOU ARE SAVING, deceptively lists the retail price at $160, then 'slashes' the price down to $140 in an effort TO DECEIVE the consumer of a savings. They do this all the time. They think you are stupid - enough said.

I placed an order with Zappos online for a pair of pants. I paid and shortly after I received Email confirming my order: This is a copy of this Email: Well, well, well…It looks like someone’s been shopping. And, WOW, we love what you picked! Take a peek below to make sure everything’s correct, then keep an eye on your inbox for a tracking link when your order ships. Your order is scheduled to arrive on Thursday, June 13."

I find it really hard to believe Zappos is owned by Amazon. I order from Amazon and get item next day or two. Order from Zappos, USPS shipping might arrive 10 days later. Yes, 10 days is not at all uncommon. Zappos, USPS SUCKS. Their prices are not that much better than UPs or FedEx. I won't buy from Zappos again. Zap...!

Ordered some work shoes and they sent them to me 2 sizes too small, returned them again and received another pair two sizes too small. It happened again two more times and then they had to nerve to think I’d be ordering from them again.

Zappos' technology is second to none. When I need to engage in a return or an exchange, they know all my information and are always engaging and helpful. I don't need to re-enter my information, making it very easy to do business with them.

It is impossible to return a gift. Customer service said the person who gave the gift needs to call and make the exchange. Why would they make it so difficult? The shipment did not come with a packing slip or any information. We originally didn't even know who sent it to us. We had to guess and call them.

Zappos.com is a decent site and their return policy is awesome. But they used to have a US based customer service team and they were awesome! Never a script, smart, intelligent, English as their 1st language. Any contact one had with them was hugely positive. No longer. They farmed out the customer service to a call center in Eastern Europe somewhere. Went from 5 star customer service to 1 star service. I hope Zappos saved a ton of money by doing so, because the customer experience is awful. It, without question, affects my decision to buy from them. No lie.

I ordered shoes from Zappos. When they didn’t arrive, I called to find out why. The agent gave me a lame excuse about the order pending, suggested I cancel it and order again. Really?? How will that help?

I ordered some birkenstock clogs for my daughter. The first pair was lost in transit and never made it. The second pair was sandals in the clog box that was badly beat up. I called on a Sunday night to fix the issue and the person on the phone could not start the return or order the replacement. The claim of 24/7 365 day returns is obviously not honored. How long does it take to get something correct from Zappos? When it happens I will let you know.

Second time in a year I received used shoes, pre-laced with stains and missing original packaging. Was told my only option is to return for refund which would cost more than the shoes in gas and time. This site is a scam!

I always purchase shoes from Zappos. It has a Final Sale policy which is IDIOTIC! A final sale at any store means we get to try something on and if it fits, we take it and cannot return it. Well, at Zappos if you happen to buy a pair of shoes on Final Sale, one cannot return them of course, but what is worst, one CANNOT EXCHANGE THE PAIR FOR ANOTHER SIZE. One has to be STUCK with a shoe that does not fit. Female shoes are tricky and not every brand makes shoes exactly the same so in some shoes one will fit a half size bigger if necessary. And there lies the problem.

On a Friday prior to a holiday I ordered a pair of shoes to arrive Monday (said holiday.) I utilized my Amazon account to sign in on this companies website and at checkout noticed that the wrong CC was being used for payment. I selected to change the card and provided the pertinent information. 3 hours later, I viewed the order confirmation and found out they charged the WRONG card, and I was told it was too late for them to do anything. I attempted to stop payment through Amazon, but that also did not work. After receiving the product, I again called customer service to charge the correct CC and refund the wrong one but was told that it was impossible and I would have to ship the product back, they would refund the CC, then process a new order with the correct CC and send me the product back. What an asinine way to do business.

Zappos is an awesome company when it comes to customer service in all aspects. After having recent customer service issues with another company just wanted to post accolades. I wish all companies could provide such good customer service.

First off the shoes I ordered do not stay zipped. Secondly, when I spoke with a customer service representative, he stated that due to the shoes being defective (merchandise) he would issue a "no return refund". Thirdly, when he attempted to do so he was locked out of the account. Fourthly, he provided a phone number which I called a few times and each time it goes to a voicemail stating that they (Zappos) are busy and to call back during their business hours, which is exactly what I had been doing.

Zappos ordering process needs improvement. Will not order from Zappos again because of my poor experience with Zappos order processing. I placed an order on the phone Saturday January 7th. Received order confirmation via email as well and was told I would receive order on Thursday. On Wednesday, I received an email saying my credit card was declined. I phone them back and they tried to process the order again and it would not go through. I had to cancel the order. I placed the order with DSW Instas and they gave me free two day shipping!

I received a $50 Zappos gift card. I found some shoes I liked, but when I went to check out, a strange thing happened. I applied the gift card to use it for my purchase, and Zappos accepted it. However, it didn't use the gift card to take $50 off my purchase. It used the gift card to take off the $3 tax and wants me to use my credit card to purchase the retail value of the shoes. This is a bizarre situation that Zappos has not taken any action to correct after several days after contacting them about the issue. DO NOT buy or use gift cards for Zappos.

Ordered Vans for my daughter for Xmas DEc 3 and was suppose to arrive Dec 10th, no update was given to notify it was delayed. I contacted them Dec 13 and they said they were going to replace it and send a new pair. Arrive was suppose to be Dec 20th, nothing. No update, and it's 4 days before Xmas. Never again- this happen to me twice- shame on me for giving them another chance.

They sent to an old address after I updated my address SEVERAL times before placing my order. It reverted back I guess and sent it to a different city/state. Customer service basically told me it was my fault and they wouldn't do anything about it. Terrible terrible customer service. Rude and not helpful at all. All the items are available other places - so save yourself a headache & order somewhere else.

My order was lost or stolen en route to me. I have been a customer since Zappos began. Instead of refunding my money or sending me out a new box of shoes, they left me on hold and transferred me all over the place on three separate calls. It is obvious to me that they are incredulous that a box of shoes went missing... Seriously? Of course I asked them to check in that the box was delivered by the post office. They could not find any proof of delivery. Don't y'all have insurance against these kinds of things...

I am glad that I found Zappos for my shoes' shopping. They never fail to satisfy my desire for latest and trendy shoes. The quality, customer service, and return are all perfect. Moreover, I am also glad to find this site, couponmonger.com/zappos-30-off, for zappos discount codes and vouchers. I am able to grab the best deals here of up to 10% off on my orders.

Short story. :) My son called to find out where his order was and customer service stated that there was an issue with the credit card used. My son then tried to correct the issue with old information and customer service stated that the credit card info was still incorrect. Your Customer service personnel was concerned of possible credit card fraud and wanted to make sure that was not going to happen. Going above and beyond after hours Customer service personnel called credit card company to confirm information and was told no match, so Customer service personnel being profession and polite did not want to go on with the sale.

I have always been happy when ordering from Zappos. They are quick to exchange and don’t charge to ship of return. Excellent customer service.

I was trying to buy two pairs of shoes. Used my debit card and it did not go through. Had to call the 800 (or 866) number. Placed the order over the phone. Everything seems to be fine. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did. OK. I provided all of the information. An hour later got an email that the payment could not be processed. Called back at 1.45-2 pm EST on 11/22 and talked o the meanest lady who said that I'm not giving her correct billing address?!?! There could not be any other billing address for this card! She was totally rude and said she was going to hang up on me and erase the history of this call!!?! What in the world is this? Called back.

I love the free shipping and free return shipping. It allows me to purchase multiple sizes and return the one that don't fit. In addition, there are so many styles to choose from.

I found the extra wide sandals I needed and the design was very nice too! My friends asked where I had got them from? This was the first pair of shoes that I bought online and did were come enough!

Zappos has the selection. They've had every brand I've searched for and tons of styles. I'd go 5 stars if I had found more killer deals.

The Zappos service and selection is very good. The prices are kind of high; but with free shipping and free returns, it's bearable.

I have a very difficult size - 12N and I find that Zappos usually has a good selection in that size. I like the fact that they do not charge postage either way.

I love the fit and how they feel. They look great and seem to look good on me. Always make me feel good when walking and moving around.

We love Zappos especially for good deals on kid’s shoes. Their overall selection is fantastic and their customer service couldn’t be better.

Zappos is super easy to deal with. The employees are very friendly and accommodating, and I love the free shipping/returns. Shipping is very fast as well. Love Zappos!

Zappos lives up to its reputation. I have never had an issue with a return or rapid exchange. Great communication throughout the transaction.

Zappos always gets the shoe to me quickly and returns are the easiest ever. I have never had a problem returning shoes that did not fit right and you have a long time to decide. Selection is Great.

I love shopping on Zappos because they provide video clips to show what the product looks like. I have purchased over five pair of shoes, four pair of boots and four pair of sneakers. Great site.

Zappos has a decent selection and great prices. Easy returns and free shipping is what we've come to expect of all great online retailers and they doesn't disappoint there.

Zappos is my online shoe store of choice. They get your shoes to you the NEXT DAY! And returns are free and easy. They have a great selection and great prices. Love, Love, Love Zappos!

Called their customer support line for help with teacher/student discount not appearing in my account. Kasey, was by far the nicest most lovely customer service representative I have ever spoken to. I have never been on a customer service call that ended with the biggest smile on my face. This lovely woman definitely deserves a raise. She resolved my issue quickly and even helped me order the item I wanted. Just excellent. Because of her I will only shop through Zappos now to get shoes.

I placed a $600 order for some clothing and shoes that I'd been putting money aside for for several months. I was really excited to be able to order it. I favorited several items and carefully crafted my cart over a 2 week time-period. So I place my order, and everything is fine. I get a confirmation email later that day that it had shipped. However.... that evening I got a strange email from them stating that they are closing my account and can no longer do business with me. What??? I figured it must be some sort of error so I ignored it. The day of the expected arrival of my long awaited order, I go on to UPS to track it. I then see that Zappos intercepted the shipment and would not deliver.

I have been shopping with Zappos for years. Their return policy is amazing. Their merchandise is always as expected. So many brands to choose from. They offer free shipping and free return shipping. I have never had any problems with them. Also they give you a year to return your purchases!