Zappos Reviews

Short story. :) My son called to find out where his order was and customer service stated that there was an issue with the credit card used. My son then tried to correct the issue with old information and customer service stated that the credit card info was still incorrect. Your Customer service personnel was concerned of possible credit card fraud and wanted to make sure that was not going to happen. Going above and beyond after hours Customer service personnel called credit card company to confirm information and was told no match, so Customer service personnel being profession and polite did not want to go on with the sale.

I have always been happy when ordering from Zappos. They are quick to exchange and don’t charge to ship of return. Excellent customer service.

I was trying to buy two pairs of shoes. Used my debit card and it did not go through. Had to call the 800 (or 866) number. Placed the order over the phone. Everything seems to be fine. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did. OK. I provided all of the information. An hour later got an email that the payment could not be processed. Called back at 1.45-2 pm EST on 11/22 and talked o the meanest lady who said that I'm not giving her correct billing address?!?! There could not be any other billing address for this card! She was totally rude and said she was going to hang up on me and erase the history of this call!!?! What in the world is this? Called back.

I love the free shipping and free return shipping. It allows me to purchase multiple sizes and return the one that don't fit. In addition, there are so many styles to choose from.

I found the extra wide sandals I needed and the design was very nice too! My friends asked where I had got them from? This was the first pair of shoes that I bought online and did were come enough!

Zappos has the selection. They've had every brand I've searched for and tons of styles. I'd go 5 stars if I had found more killer deals.

The Zappos service and selection is very good. The prices are kind of high; but with free shipping and free returns, it's bearable.

I have a very difficult size - 12N and I find that Zappos usually has a good selection in that size. I like the fact that they do not charge postage either way.

I love the fit and how they feel. They look great and seem to look good on me. Always make me feel good when walking and moving around.

We love Zappos especially for good deals on kid’s shoes. Their overall selection is fantastic and their customer service couldn’t be better.

Zappos is super easy to deal with. The employees are very friendly and accommodating, and I love the free shipping/returns. Shipping is very fast as well. Love Zappos!

Zappos lives up to its reputation. I have never had an issue with a return or rapid exchange. Great communication throughout the transaction.

Zappos always gets the shoe to me quickly and returns are the easiest ever. I have never had a problem returning shoes that did not fit right and you have a long time to decide. Selection is Great.

I love shopping on Zappos because they provide video clips to show what the product looks like. I have purchased over five pair of shoes, four pair of boots and four pair of sneakers. Great site.

Zappos has a decent selection and great prices. Easy returns and free shipping is what we've come to expect of all great online retailers and they doesn't disappoint there.

Zappos is my online shoe store of choice. They get your shoes to you the NEXT DAY! And returns are free and easy. They have a great selection and great prices. Love, Love, Love Zappos!

Called their customer support line for help with teacher/student discount not appearing in my account. Kasey, was by far the nicest most lovely customer service representative I have ever spoken to. I have never been on a customer service call that ended with the biggest smile on my face. This lovely woman definitely deserves a raise. She resolved my issue quickly and even helped me order the item I wanted. Just excellent. Because of her I will only shop through Zappos now to get shoes.

I placed a $600 order for some clothing and shoes that I'd been putting money aside for for several months. I was really excited to be able to order it. I favorited several items and carefully crafted my cart over a 2 week time-period. So I place my order, and everything is fine. I get a confirmation email later that day that it had shipped. However.... that evening I got a strange email from them stating that they are closing my account and can no longer do business with me. What??? I figured it must be some sort of error so I ignored it. The day of the expected arrival of my long awaited order, I go on to UPS to track it. I then see that Zappos intercepted the shipment and would not deliver.

I have been shopping with Zappos for years. Their return policy is amazing. Their merchandise is always as expected. So many brands to choose from. They offer free shipping and free return shipping. I have never had any problems with them. Also they give you a year to return your purchases!

Wish I could give them 10 Stars, they stand behind what they sell, will ONLY purchase my shoes from them. Keep up the great work. You guys ROCK. Sent my replacement shoes out to me in one day, yes one day

BUYER BEWARE: Zappos may tie-up your credit for an inappropriate length of time. After receiving the package that I had returned, Zappos took 11 business days to process the return. This is only after I called Customer Service 3 separate times. The first representative told me that the package hadn't been processed yet, but that the Returns dept. was allowed up to 3 business days to process a return. After 72 hours, I called again. The 2nd representative told me that the return had been processed the day that the package had been received and that I could expect a refund to appear between 2-10 business days from the date of receipt.

They send you used and defective items and come up with the conclusions saying the items were never used after you provide them pictures. All the employees do not respond thoroughly to your questions and their responses are very inaccurate and inconsistent. This company deserves negative stars. Just be aware!

Delivery dates not arriving on time! Sends packages to my post office when I live 20 minutes away. Not convenient. Customer service is useless. I have spoken to them 5+ time and they CAN NOT CORRECT THIS ISSUE!!!! They always make up stories why this is happening. I am requesting UPS only! I have been a more than valued customer for more than 15 years- check my acufor how much I spend. Going to lose my business, but I don’t think you care. MORE THAN FRUSTRATED.

It was my first experience with Zappos. My daughter wanted Birkenstocks for her birthday and I chose to use Zappos because I heard they were a good website. She has been so excited about getting her shoes and her shipment came a day early. Only problem is she got two left shoes. We are hoping they will get it right on this next delivery. I was hoping they could overnight them since it will now be a few more days, but that wasn't an option. Not sure yet if I will use them again.

Zappos has always been super helpful with my returns or any issues, and that’s what separates them from the rest. I recently had a pair of shoes that got a grease stain after three days of wear and they took them back as a one time courtesy no questions asked.

I love to shoe shop at Zappos - shipping is free both ways. Returns are simple and never a problem and the selection is second to none. No hassle shopping, no hassle returns, Zappos can't be beat! Name brands and current styles are what they carry and always at competitive pricing. Shipping is also quick so there is no reason not to shop at Zappos.

I ordered a pair of Uggs and a pair of Converse for my daughter. The Uggs were too small and the Converse arrived in used condition. I sent both back and received an email that my account had been credited. About 4 days later I receive another email that they are unable to refund me due to the shoes being worn? They were shipped to me in worn condition! Maybe they should check the items before sending them out! I now have to call my credit card company and file a dispute. I will be closing my account with Zappos and will never order from them again.

Zappos offers a wide range of products and always has free shipping and free returns, very important if you want to try a new brand or style or are unsure of your size. They also carry a wide selection of purses and totes. I've never had a bad experience.

If I am sure about my shoe size and it's one of the reliable brands (Alegria, Naot, Frye). I buy shoes or boots online. I avoid buying Dansko online due to variations in shoe sizes. I GET MY SHOES or BOOTS almost the next day!!

I ordered a pair of boots through Zappos, which were shipped that same day. When I received the box I noticed they were the wrong model. On closer inspection, not only were they the wrong model, but they were also quite worn! The sole was faded and they had stains all over. When I called customer care, I received a prompt and professional answer, but also a very confusing one: I was told that I could exchange the worn-wrong model boots for the correct pair, but that those would take up to 2 weeks to reach me AND that if they were the wrong size or model, that I couldn't exchange them again and would have to return it for STORE CREDIT (not even a refund on my credit card). My other option was to return the wrong boots and order new ones (the correct model), with a new charge on my credit card, which I don't want to have.