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I love the free shipping and free return shipping. It allows me to purchase multiple sizes and return the one that don't fit. In addition, there are so many styles to choose from.
I found the extra wide sandals I needed and the design was very nice too! My friends asked where I had got them from? This was the first pair of shoes that I bought online and did were come enough!
Zappos has the selection. They've had every brand I've searched for and tons of styles. I'd go 5 stars if I had found more killer deals.
The Zappos service and selection is very good. The prices are kind of high; but with free shipping and free returns, it's bearable.
I have a very difficult size - 12N and I find that Zappos usually has a good selection in that size. I like the fact that they do not charge postage either way.
I love the fit and how they feel. They look great and seem to look good on me. Always make me feel good when walking and moving around.
We love Zappos especially for good deals on kid’s shoes. Their overall selection is fantastic and their customer service couldn’t be better.
Zappos is super easy to deal with. The employees are very friendly and accommodating, and I love the free shipping/returns. Shipping is very fast as well. Love Zappos!
Zappos lives up to its reputation. I have never had an issue with a return or rapid exchange. Great communication throughout the transaction.
Zappos always gets the shoe to me quickly and returns are the easiest ever. I have never had a problem returning shoes that did not fit right and you have a long time to decide. Selection is Great.
I love shopping on Zappos because they provide video clips to show what the product looks like. I have purchased over five pair of shoes, four pair of boots and four pair of sneakers. Great site.
Zappos has a decent selection and great prices. Easy returns and free shipping is what we've come to expect of all great online retailers and they doesn't disappoint there.
Zappos is my online shoe store of choice. They get your shoes to you the NEXT DAY! And returns are free and easy. They have a great selection and great prices. Love, Love, Love Zappos!
Called their customer support line for help with teacher/student discount not appearing in my account. Kasey, was by far the nicest most lovely customer service representative I have ever spoken to. I have never been on a customer service call that ended with the biggest smile on my face. This lovely woman definitely deserves a raise. She resolved my issue quickly and even helped me order the item I wanted. Just excellent. Because of her I will only shop through Zappos now to get shoes.
I placed a $600 order for some clothing and shoes that I'd been putting money aside for for several months. I was really excited to be able to order it. I favorited several items and carefully crafted my cart over a 2 week time-period. So I place my order, and everything is fine. I get a confirmation email later that day that it had shipped. However.... that evening I got a strange email from them stating that they are closing my account and can no longer do business with me. What??? I figured it must be some sort of error so I ignored it. The day of the expected arrival of my long awaited order, I go on to UPS to track it. I then see that Zappos intercepted the shipment and would not deliver.
I have been given no explanation whatsoever of why this has happened or what I did wrong. I was not using a VPN when purchasing and my credit card details were verified. Perhaps a disgruntled employee trying to harm the company's reputation? I had one prior order that I returned a few items from, but surely that would not warrant cancelling my account and shunning me! I have no idea but this is just really abnormal and bizarre that a major company would act like this. It's only been a few days, but I have yet to see a refund. I will be contacting my credit card company and disputing if I don't receive it within a week. Stay away from Zappos, unless you like dealing with companies with peculiar and bizarre behavior.
I have been shopping with Zappos for years. Their return policy is amazing. Their merchandise is always as expected. So many brands to choose from. They offer free shipping and free return shipping. I have never had any problems with them. Also they give you a year to return your purchases!
Wish I could give them 10 Stars, they stand behind what they sell, will ONLY purchase my shoes from them. Keep up the great work. You guys ROCK. Sent my replacement shoes out to me in one day, yes one day
BUYER BEWARE: Zappos may tie-up your credit for an inappropriate length of time. After receiving the package that I had returned, Zappos took 11 business days to process the return. This is only after I called Customer Service 3 separate times. The first representative told me that the package hadn't been processed yet, but that the Returns dept. was allowed up to 3 business days to process a return. After 72 hours, I called again. The 2nd representative told me that the return had been processed the day that the package had been received and that I could expect a refund to appear between 2-10 business days from the date of receipt.
After 11 business days had passed since Zappos had received my package, I had still not received a refund. I called Zappos a 3rd time and was informed that a refund had never been processed. The representative processed my refund while I was on the phone with him. Overall, Zappos held hostage nearly $2,000 of my credit for 11 business days after receipt. This is an absurd practice and causes unnecessary hardship to be experienced by the customer. I won't be ordering from Zappos again.
They send you used and defective items and come up with the conclusions saying the items were never used after you provide them pictures. All the employees do not respond thoroughly to your questions and their responses are very inaccurate and inconsistent. This company deserves negative stars. Just be aware!
Delivery dates not arriving on time! Sends packages to my post office when I live 20 minutes away. Not convenient. Customer service is useless. I have spoken to them 5+ time and they CAN NOT CORRECT THIS ISSUE!!!! They always make up stories why this is happening. I am requesting UPS only! I have been a more than valued customer for more than 15 years- check my acufor how much I spend. Going to lose my business, but I don’t think you care. MORE THAN FRUSTRATED.
It was my first experience with Zappos. My daughter wanted Birkenstocks for her birthday and I chose to use Zappos because I heard they were a good website. She has been so excited about getting her shoes and her shipment came a day early. Only problem is she got two left shoes. We are hoping they will get it right on this next delivery. I was hoping they could overnight them since it will now be a few more days, but that wasn't an option. Not sure yet if I will use them again.
Zappos has always been super helpful with my returns or any issues, and that’s what separates them from the rest. I recently had a pair of shoes that got a grease stain after three days of wear and they took them back as a one time courtesy no questions asked.
I love to shoe shop at Zappos - shipping is free both ways. Returns are simple and never a problem and the selection is second to none. No hassle shopping, no hassle returns, Zappos can't be beat! Name brands and current styles are what they carry and always at competitive pricing. Shipping is also quick so there is no reason not to shop at Zappos.
I ordered a pair of Uggs and a pair of Converse for my daughter. The Uggs were too small and the Converse arrived in used condition. I sent both back and received an email that my account had been credited. About 4 days later I receive another email that they are unable to refund me due to the shoes being worn? They were shipped to me in worn condition! Maybe they should check the items before sending them out! I now have to call my credit card company and file a dispute. I will be closing my account with Zappos and will never order from them again.
Zappos offers a wide range of products and always has free shipping and free returns, very important if you want to try a new brand or style or are unsure of your size. They also carry a wide selection of purses and totes. I've never had a bad experience.
If I am sure about my shoe size and it's one of the reliable brands (Alegria, Naot, Frye). I buy shoes or boots online. I avoid buying Dansko online due to variations in shoe sizes. I GET MY SHOES or BOOTS almost the next day!!
I ordered a pair of boots through Zappos, which were shipped that same day. When I received the box I noticed they were the wrong model. On closer inspection, not only were they the wrong model, but they were also quite worn! The sole was faded and they had stains all over. When I called customer care, I received a prompt and professional answer, but also a very confusing one: I was told that I could exchange the worn-wrong model boots for the correct pair, but that those would take up to 2 weeks to reach me AND that if they were the wrong size or model, that I couldn't exchange them again and would have to return it for STORE CREDIT (not even a refund on my credit card). My other option was to return the wrong boots and order new ones (the correct model), with a new charge on my credit card, which I don't want to have.
I'm a fairly busy person, which is why I order my clothes and shoes online. This issue (including having to write this review) is just taking time away from other things I need to do today. I will not be ordering from Zappos again and can only pray that they will actually give me a refund, considering I'm returning a pair of boots that were not in the original order. Horrible experience.
I am writing this review on January 3, 2019. I have been a customer with Zappos in the past and have ordered shoes and socks. I got a "$25 dollar rewards code" in the regular mail to them today. I looked at the back and the code expired December 31, 2018. They sent me an expired code that cannot be used so I called their customer service department. They couldn't help me and transferred me to their billing department. The woman there wanted me to give her a credit card number to verify my account and I refused. I asked why this expired rewards code couldn't be resolved without having to give them a Credit card number and she hung up on me. This is a big scam it seems to get people to call into Zappos so they can get your credit card number. Fact is...they sent me an expired Rewards Code in the email. Seems like mail fraud so I will be contacting the authorities as well if this is not resolved.
I ordered shoes from Zappos.com that were shipped same day. I received the UPS tracking number. The shipment was due on Tuesday, November 27th - never showed. The tracking information said it was on the truck out for delivery. Never made it. Next day I call with Zappos. Called again the evening when I got home from work. I was assured it would be there by midnight - this morning... no package. I called Zappos and asked for the items to be returned.
UPS said it was "the holiday season" and shipments are delayed. I told them it was their job to ANTICIPATE shipments during the holiday season... not my job to have patience or Zappos to lose sales because of their incompetence. Imagine NOT taking responsibility for your failure. Yesterday, I received a UPS shipment from Amazon... so what happened to Zappos? Fail on all counts.
Since it is difficult to get the correct size online I returned some boots to Zappos. Also I returned worn boots that they sent me. I bought a Timberland boots from them a little less than a year. My ankle started to pain so the foot doctor told me to return the boots to Zappos and get a different pair. I called up Zappos and the rep contacted the help desk. She told me to return the boots and they would send me another pair. The boots they sent me was all used and disfigured. I called them up and they told me to return it and they would send another pair. The rep processed the order yesterday. I was supposed to get it on Monday.
Today I received an email stating that Zappos do not want to do business with me. I spoke to a manager and told her the first rep who told me to return the boots that I had for almost a year should have told me that. I said to her to send me back the first boot that I returned to them. She said that she could not do that since my boot was somewhere in the warehouse. Now I am 70 years old and I am on social security - can barely make ends meet. I live in Maine with a lot of snow. I cannot afford to buy other boots. Because of this blood sucking Zappos I am now without boots.
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