Wayfair Reviews

We love our round Tommy Bahama Dining Table. Beautiful and great quality. Ordering was easy. Delivery was on time. We paid the extra fee for set up. They did an excellent job. Well worth the fee.

Everything was handled professionally. We are very pleased. Our hot tub is wonderful!! It was easy to fill and use within 24 hours. I would recommend this hot tub to anyone.

The item I received was not the right color/item. After calling the customer service requesting return I found out that I will be charged for the return shipping cost. Since the item was bulky and heavy I had to call them a couple of times to dispute the returning. Long story short, after few calls they agreed to return the full price of the item and not to charge me for return. Without any email or notification from Wayfair, several days later UPS and FedEx -- yes, both of them in one-hour time slot popped at my door to inquire about an item that needs to be picked... I figured out that this is the same item... Both of them came back the next day. The first one got the item, and the second one shared that was the last address on his list (Los Angeles) and instead of going home he came on a wild goose ride... and it's not the first time it is happens to him. I would not buy or recommend Wayfair to any of my friends. Save your time, money, and breath.

Thank you for sending the product so quickly.

Fast and nice items.

My order (Bathroom sink and fixtures) came within a week and 1/2. Everything looked great!! Better than the picture. We haven't installed anything yet. Can't wait!!!

We've done quite a few shopping on Wayfair. There are a lot more options and selections with the products that are being offered. With our recent purchase, we've encountered a problem but we were taken care of. We ordered a dresser, a lawn table and benches. When we called to place the order, we had asked what would be the timeline because we're going on vacation and we wanted to make sure that the delivery wouldn't happen while we're away. Wayfair noted that, said we would get an email and then we can schedule with UPS. We got one confirmation email for the dresser while we were away and we were able to connect with UPS and tell them to hold it, so it's fine.

The furniture is nice and heavy, however they were not assembled to my expectations. Some of the drawers sit farther in than the others. Also, the piece that holds the mirror on the dresser is just a plain piece of wood not finished and it is visible for everyone to see. Some of the drawers are hard to pull out while others slide easily. If it were not for the less than satisfying assembly it would get 5 stars.

Wayfair really is the best. My experience with them has always been positive. Customer service request gets prompt reply and a solution. I will continue to recommend and to use Wayfair.

We love the couch however the chaise is to be on the left side and the couch is right sided so the pieces don't fit together. We've made it work because of the hassle it would be to return such a large item.

Delivery process was not explained correctly. Was not told that Global only delivered to my city once a week. My order has sat in their warehouse for over a week.

I love Wayfair. I've spent over $10,000 this past month. Need I say more. Great selection, excellent prices and why get in the car and fight the lines in a store when you can shop in your jammies and the stuff comes to your door promptly. It is Christmas year round. :-)

Pro: Great selection of furniture at reasonable prices. Con: not being able to see in advance test drive pieces. Pro: using people's reviews as guideline for what is worth taking a chance on. Con: returns could be tricky and you lose money unless it's defective. Their colors on their images aren't always accurate and that is a BIG problem if color doesn't work. I am losing $29 on a rug that didn't work color wise. If you average your savings on other bargains of theirs... Then you can decide if it's a deal or a wash of your $$. Pro: very convenient for delivery to your door and not pay a $40 delivery charge... Or having to arrange a delivery time. Con: if you don't have a covered porch rain might be an issue! All in all I'm happy shopping thru Wayfair. Their prices are a bit high on decor items but if you hit a sale it's all good! They are good at responding to customer questions too.

I had an awesome experience. Customer service was very pleasant and most of, very accommodating.

My client loves cabinet. Is the 2nd one. Assembly was a little tricky. It's the shipping this time that rates 2 stars because the warehouse let it sit there for 2 weeks. No notification at all. Wayfair customer service is great. The shipping service used not so much.

Wayfair has more products and has fast delivery. I like their product cost, quality and availability. I'd recommend them.

I like Wayfair's selection and their website is easy to navigate. The only thing I don't like is that I have to assemble stuff together. If it came assembled, maybe it'd be more expensive. But other than that, I've had a good experience with them.

Ordering from Wayfair was like ordering from Amazon or anywhere else that I considered pretty straightforward and easy. I chose them over other retailers because of the availability of the products. But I had tons of interaction with their customer service because things didn't go well. It is hard to find any promotions with them. They usually mark it down within the site so it’s something very on sale but retail may not and stuff doesn’t have many codes.

My entire house is 100% Wayfair. I will never go anywhere else for my home. It's safe to say I am obsessed with Wayfair!

Overall it was okay. Do not like that they leave it up to the discretion of the driver to leave things outside of your home. Ordered a lot of furniture and they left some of it laying outside of our apartment all day until we got home instead of taking it to our apartment's office building.

I was looking forward to receiving my buffet cabinet after a good 2 weeks, well within the stipulated time frame. We were excited the day we received it, as the drivers boys left in my door, I inspected the exterior of the package and noticed no damages. Once they left I proceeded to unpack the box and as I was peeling off the rear I noticed a gaping hole at the back side of the buffet. It looked like something had punched right through it. Examining the packaging again I noticed that the package does I feed have a hole on it. I was puzzled as to I had missed in upon my first visual examination earlier. It then occurred to me that the airwaybill/invoice was pasted right over the whole on the outside. I was pretty upset with what I saw.

I am very satisfied with the time delivery of all the items I have purchased this far. However I wish the area rugs had been covered on both end with plastic. One of the rugs I order is mostly cream and it arrived with a gray smudge. I am hoping that I can spot clean it. Other than that I will continue ordering home goods from Wayfair.

I love the safe. However, we requested special delivery instructions and the carrier/delivery men are NOT interested even after we talked directly to a supervisor and they assured us they could deliver to the proper location in the home. I alone moved the safe down to the correct area after they left. So it would have been an easy task for two grown men that are delivery agents.

Not only delivered by 2 delivery men... They were very professional. The light I ordered was even nicer than I had hoped!

Horrible, delayed, rude delivery driver, and still waiting on 3rd pc. of couch. Won't use again. Can't believe I have to give a star, none deserved.

I was very happy with my experience purchasing my vanity from Wayfair. The product is excellent quality and delivery was prompt and professional. I will continue definitely use Wayfair again.

I purchased a Tommy Bahama bed from Wayfair and it was a good price. I've ordered so much stuff from them. Their follow up's been great. It's also easy to order and find the products I'm looking for online. Everything's been good.

Your computer program was way out of wack for me. Could not track my order and even when I re-did my password it would not let me on to check my order which I placed almost a month ago. Not fun.

Wayfair was significantly better than the other stores we considered and their website is nice. I bought from them at ten o'clock at night. I woke up the next morning and looked at the product that I bought and it had gone down to $200/$300. So I called and asked them if I could get the new sale price and they said, "Sure, no problem." The customer rep I talked to was very good. The product has been shipped and we're still waiting on it to arrive.

Tom ** is the reason why I shop at Wayfair. He helps me get the products and very knowledgeable. He answered all my plumbing questions. He even spoke to my plumber. He is such an asset to your company - kind, efficient and extremely helpful. I hope you gets recognition for the great job he does.

The customer service is top notch. They went above and beyond what they should have. I love these guys and gals. This is where I will shop first from now on!!!

I really like how easy it is to search on Wayfair's website plus their customer service has been great. The reps have always been very responsive. I ordered things through Target and they came damaged. I've ordered things through Wayfair and it's been a much better experience. I had to return things and had a positive experience with it.

I orders outdoor furniture for my courtyard. It arrived on time & without any problems. I am very satisfied with my purchase! The outdoor furniture is beautiful & a big hit with everyone so far. I definitely will use Wayfair again & have suggested it to everyone!

Wayfair had the product and quantity we wanted, and they have a good choice of things for us to look at. We bought 40 desks for our sorority house, and they haven't been put together yet because we're still doing summer decorating and cooking. But the delivery went fine. I gave Wayfair a call to make sure about how things would work because we're a non-profit organization, so I had to get clarification about taxes and stuff, but it was all answered.

I have had a hit or miss experience with Wayfair for all my shopping. Most of my issues are center around really inaccurate information and prices on your product listings. Ultimately your customer relations through Twitter keep us buying through your site.

My experience with Wayfair had been awesome. The products and customer service can not be beat! Do not hesitate to place an order.

Great table; wonderful delivery & set up gentlemen; good communication re delivery date & specifications; competitive pricing; all good!!

The delivery was less than satisfactory. I asked that it be delivered to my front door as it was 7 packages. There was 2 men delivering it. I was told no they were told to deliver it to the garage outside. I tried to talk to them, they ignored me, and left. The email I received from you all said it would be delivered to my front door. I had to drag 7 large boxes through my garage and through my house upstairs to the bedroom. I'm contemplating whether I will ever use you guys again.

Wayfair if you could tell me if they are business who sells discontinue items if that is true or not. Because I had a furniture store that says that what they sell. And that it. No more paying for damage good.

Delivery experience couldn't have been better, drivers were courteous and helpful. We love our table and chairs and they are a great value for what we paid. Couldn't be happier with Wayfair!

Wayfair's customer service is excellent, and they have good pricing. Their website is easy to navigate. I would definitely recommend them.

I’m doing a reconstruction on a project out of this state and my contractor recommended some things that were hard to find here. He recommended Wayfair. I assumed that the contractor had been pleased with them and was familiar with them. So that for me was one less thing to worry about. I started checking Wayfair and ordered quite a few things. I've also seen that the reviews for the things that I have purchased were almost all positive. I just got off the phone right now and ordered some more lights to be shipped down. I have not gotten the items yet because I ordered out of the country, but the service so far has been absolutely incredible as far as ordering and talking to their sales at the customer service.

What an amazing sofa! So happy I purchased it!

I love to do online shopping from home, and Wayfair made it very easy. Something was delivered broken and the Wayfair customer service people told me to check it, and then they sent me a new one. I haven't had any issues with the online ordering process with Wayfair. I love it. In fact, I've spent $10,000 in the last three months with them.

If I could give a zero star rating I would. I purchased a bathroom vanity on April 23rd. I was originally supposed to receive it May 5th. Shortly after I ordered the vanity I was sent an email stating that it was backordered but I would get it in the middle of May. Since that time, estimated delivery time has changed 4 times. It is May 26th and I still have not received the vanity. I tried to cancel but I was threatened with shipping charges due to the fact that it is in the process of shipping even though it has been in the shipping process for three weeks. I will never purchase another item from Wayfair and I will never recommend the site.

My Wayfair experience has been poor. I heard about them from a friend and loved what I got for our office, but some pieces weren't delivered. Their reps were pleasant enough but I had to order my furniture three times, and I can partly understand why. The first time I called, they cancelled my order then the items that I had purchased were out of stock very quickly. The same thing happened when I called the second time because they cancelled again even if the rep assured me that they wouldn't. So I called again and ended up with something completely different than what I originally wanted. I also had to order it through Rhonda's name. But the process of clicking and getting the things in the cart was easy. Just getting what I wanted was difficult.

I love this Infrared sauna I purchased from Wayfair. The quality is great for what the price was and I had notification emails of where my product was and when it was going to arrive. I had a question about some equipment to use with it and had a prompt follow-up response from the company also.

I recently ordered 5 pieces for my daughter's bedroom. 2 of the items were supposed to arrive by ground, and 3 large pieces my curb. I received an e-mail on a Thursday that they would arrive 10-2 the next day. I was traveling, and they changed it to 2-4 for the following Monday. The drivers called at 3 and said they would be there in 30-45 minutes. 30 minutes later, the shipper called and said they had to divert my order, it would be there by 5. They arrived at 6:15 WITH ONE OF 3 ITEMS that the drivers knew nothing about. The $900 console table once unpacked was the quality of an Ikea table priced at a 3rd of the value.

I'm VERY dissatisfied with the customer service. I placed an order for a very large dog kennel, and it's been over a month and the item still has not been delivered. I received an e-mail stating, "Sorry for the delay, someone will contact you in 3 days." The 3 days went by and no one contacted me. I finally called Wayfair to find out what happened. I was informed the item was delivered to the wrong location. Ok, so I still had a week before the LARGE dog was to arrive at my home. A week went by no one contacted me so I called again and this time was informed the item was located on the 18th and will be picked up for delivery and will be back in transit to be delivered to my home. I was told this on the 20th. Well, it's now the 26th and the item is to reach delivery today after I called again on the 25th and to plan for a few business days for it to actually be delivered to my home. Oh, yeah it's a holiday weekend which will delay the delivery even more.

Ordered a large bathtub and had it shipped to Alaska. The Wayfair people helped out quite a bit, even discounting the tub to help pay for the shipping.

My experience with Wayfair has been good so far. Everything was delivered yesterday and in excellent condition. It exceeded expectations. Their cost is probably at least 40% less than I would've paid in a furniture store and the quality is excellent. Ordering online from Wayfair was very easy compared to most other sites that I've been on. But I wish they would include a lot of American made products.

I am not a good shopper and I like to shop on the Internet. I'm building a house and Wayfair had comparable prices to things that I was gonna have to go look at and go get. Their website is really handy when it comes to having the products, being easy to shop at, and being easy to find things. They have a very good selection of things. I can find a lot of most everything I need. It seems like a house for the most part. The products get here on time and so far, in good shape. Other than one little issue that was an early delivery, which was more due to my address and the confusion with the GPS locator, everything's gone really smoothly. I'm a happy customer.

I found the product that I wanted at Wayfair's website. I liked the wish list and room boards that I can create which was fun. I also was able to avail of their free shipping which was quick. They sent emails that told me where the products were, if they had shipped to the third party that was gonna deliver them, and that they were gonna be here soon. I didn't have to track it myself which was nice. I had no trouble with my purchase. Everything was perfect.

I was not impressed with the service offered. I ordered a bed that only came with 3 slats, aka my mattress basically sunk to the ground. They wouldn't let me cancel my order for a couch unless I wanted to pay half of what I paid for the couch to return it once it was delivered. I will never order anything from Wayfair again!

It took 6 weeks from the date we ordered to have our order delivered. This is just not acceptable. You should advise your customers if an item is on backorder at the time they submit their order, not 2 weeks later. We love our patio set, but the wait time was excessive.

I placed my order over the phone, they told me the delivery date was April 26th, I trusted them and purchase all my pm furniture for my living room, counting with them by the 26th, then I received a delayed. You don't let me cancel but you don't do anything to help me get it on time, your. Your customer service representatives have been unhelpful, and not willing to help me at all, very rude. Very disappointing. The production of the furniture is in North Carolina and I live in North Carolina, but still taking such a long time to deliver. Never purchasing again from you.

Wayfair has better selection and price compared to others. It's very easy to order online, they're quick and shipping is super fast. I've also gotten some money off for leaving reviews for items I've purchased.

The delivery service that is handling the delivery and install has not been very accommodating. We cannot get a delivery window shorter than 4 hours which is very difficult to manage when we are working full time. When trying to reschedule to a day that will work better for us we cannot get a commitment from them, just "If we don't call then we are not coming." This is a great disappointment after paying the extra price for delivery and install. I wish I could tell you whether I like the carpets or not but obviously until they get delivered I don't know.

I ordered two couches online thru Wayfair going only off internet images. The price was substantially better than anything out there or in the stores and they arrived on-time with friendly delivery people. Good job. Will order again.

I have purchased a couch and lighting from Wayfair. I am extremely happy with both products as far as style and quality. Customer service is efficient and friendly.

Definitely a five star to customer service to deliver personnel upstanding services. I so happy with the product. Thanks Wayfair for been so professional.

Furniture arrived with 1 hour notice for delivery and heavily damaged boxes. Glass tabletops were shattered and left shards on patio. Replacement parts/set not available until fall. Alan at customer service was a great help.

Wayfair's selection of items was good so I bought from them. I use the coupons I got from them whenever I shopped. Their customer service representative helped me out as well after I had a bed frame disaster. I had a lot of shipping and quality issues but they fixed them all. Their customer service was fantastic but I wish it'd work out right the first time.

We ordered this sectional sofa with fingers crossed. The color and quality were good. We were so happy when it arrived and it surpassed our expectations. The quality is great - the couch is stuffed well, so I don't expect it to ever sag. The texture of the material is quite lovely and we were very pleased with the color. I also have to mention that the delivery process was extremely easy and went so smoothly. I would highly recommend this sectional. Love!

My order was placed on April 24, 2016. The original date promised will not be met and now, the delivery has been postponed. I am very disappointed that my order delivery is taking so long!!! I want the items that I ordered to be delivered.

I've had a very poor experience with Wayfair. I cancelled my order because it was postponed for five months. They put it back so far along it's not possible to continue the order.

My daughter has bought from Wayfair so many things for her home and she finds everything to be very easy. We looked through everything on the web and she helped me select in all the articles. There were some missing parts on a pool table and on one of the lamps that we bought and Wayfair is going to deliver it. I'm very satisfied and I would recommend them.

Greatly enjoyed shopping on Wayfair. They have an amazing stock of choices. Many are highly priced which is the reason for 4 stars instead of 5. Everything I purchased arrived in a timely manner, packed well and as beautiful as I expected.

I needed a credit card with no interest because I had to buy an entirely new house so I went with Wayfair. Their customer service has been great. I was pleasantly surprised when everything came very quickly and I didn't have anything that was damaged.

Received theater chairs on the date promised. Chairs are great, very comfortable. Only issue was, they came with the three already fastened together. We had to take one chair off to get them in the room.

What I like about Wayfair is the customer service. The reps reach me in advance at the point that I may need them. It's great that it​ doesn't have to be me ​who would​ always look for them. I also prefer them over others because of their product and price.

The table and chairs came packaged nicely, but one of the arm chairs was already falling apart and there was a decent sized scratch on a table leg. Wayfair was quick to replace with a chair that is also damaged. Within one week of the table being outdoors, it started splintering. I've emailed Wayfair, but no response.

I had made purchases at Wayfair in the past and was always happy with the quality. It was a good online experience and I had no problems.

I ordered a kitchen table, 2 sets of 2 chairs and a set of bar stools. One chair wobbled no matter what we did to adjust it. I called customer service and they quickly responded by ordering the replacements parts we needed to repair the chair. Response time was quick and the process was very easy.

My parents had upgraded their house with their furniture. So far, things are pretty good with Wayfair. The website and delivery were both good. I documented one piece of furniture that had some damage on arrival, but I haven't contacted customer service about it.

The table and chairs are beautiful. The finish is dark cherrywood and the chairs are sturdy and fabric seat is a beige tweed and goes with everything. One of my arm chairs was damaged and a finisher came out and said the arm was damaged. Wayfair is sending me a brand new chair to replace it. I have purchased many items at Wayfair and find them 5 stars to deal with.

The majority of the lighting came fairly quickly, but one item was broken and one took some several weeks to arrive. Fortunately, the date I needed them at the new home build was pushed back and it didn't affect the completion date.

I watch a lot of HGTV and I see a lot of Wayfair items there. I was searching for a particular coffee table for three years. I was very impressed with Wayfair's furniture. I got a coffee table, an end table and some other kind of little table. The pieces are very nice and well-made and were packaged very well. However, when they've been delivered and we put them up, I didn't like one of them. I like all the other pieces and it wasn't a piece that I didn't like, it's just that I didn't like it in my house. It didn't look good. I've already sent a message to them online to set up delivery for them to come pick it up.

Palram Feria Patio Cover. We purchase this unit with the hopes that this product would be universal enough to fit atop our upper level deck. Although the entire endeavor was indeed a scary one, 4 days after delivery, my friend and I put the unit up. It literally took us about 6 hours to complete the job. The 10' X 20' unit went up as planned. We are very pleased with the results. All the parts were not needed in this case. I will report once again in a years time after we had a Wisconsin Winter. Thank You Wayfair and Palram!

One of our patio chairs was warped and Wayfair quickly and efficiently sent a replacement. Very pleased!!

We ordered two chairs in April and were told we would receive them 4 weeks later. They have now been delayed twice and the receiving date is sometime in July. This is not good service. And we will be reluctant to order in the future.

It took longer than anticipated to get the item. When the delivery was finally scheduled, it went pretty quickly. The two moving men did a very good job unpacking and setting up the curio cabinet. It took longer than they were anticipating, but instead of getting impatient, they were very conscientious and careful. There are some splits in the wood, (or very deep scratches), on the back of the cabinet. I decided to keep the cabinet anyway. I am very glad that I requested full-service delivery and assembly. Overall, my experience with Wayfair and the delivery of the cabinet were good. The cabinet is a lovely addition to my home. Now my "treasures" are protected from dust and beautifully displayed.

I recently bought a new house and they sent a 10% coupon that I took advantage of. I like their pricing, ease and the wait time of the delivery. Their website is perfectly user-friendly and easy to navigate. The only time I talked to customer service was when we scheduled delivery and it went over exactly as planned and stated which made me very happy. I will definitely use Wayfair again.

I am very happy with Wayfair's customer service and for the most part, the products I have received. I have a concern about the Long Knight Reclining Sofa by Signature Design by Ashley, though. The right recliner seat slants to the outside, like it has been sat on for years and we have just had it a little over a month. Also, the footrest catches when it is opened.

It was very good my experience buying on Wayfair. The delivery arrived before the expect time which for me was great once I has no furniture at my bedroom. And there was a scratch on the footboard which was changed promptly. All great. Thank you!

I shop online regularly and the ability to ask questions about the product without actually having to call someone is a huge bonus in the communication category for Wayfair. This level of service is fairly unprecedented and I am a big fan. Good work!

One of my pub tables was received damaged. It was apparent that the damage occurred during shipment. Customer service did an excellent job of correcting the problem.

I ordered the Wildon Home leather sofa & loveseat based on the product description that they were both 100% top grain leather all over. Other customers had asked if it was bonded leather or top grain and representatives of Wayfair assured it was top grain leather. When it arrived, the tag said 100% genuine BONDED leather, which is not top grain. The brand was Coaster, which is typically sold in discount furniture stores. I believe Wayfair's advertising is cleverly marketed and borderline deceptive. Won't order from them again.

The vanity I ordered was beautiful and solid. I was extremely pleased with the item itself. I was not very impressed with the company that delivered the item. My front door and stair banister had to be sanded and re-painted due to the damage. They brought the vanity in the front room and placed it UPSIDE DOWN and left. (arrows clearly indicated how it should be placed).

The customer service with this company it is gone above and beyond my expectation. They did everything in their power to ensure that I was happy with the merchandise and the service. They replaced all the pieces that were broken and shipped to me in very short time with no additional charge. I will recommend Wayfair to friends and family. Thanks again and rest assured that you have a customer for life.

Placing the order online was very easy. I then received a call to schedule a delivery date. The day before delivery, I received an automated message with an approximate delivery time. Delivery day came and I received a call from the driver stating he was 20 min. away. There was no waiting around all day wondering when they would show up. This could not have been more efficient and easy! I cannot wait for my vanity to be installed! It's beautiful!

Do not use Wayfair for purchasing furniture. Do not pay extra for assembly. It's a joke. After 3+ weeks and half of a couch, numerous calls and emails to customer service, filing a complaint to the Better Business Bureau and social media, we have a couch that we put together ourselves. Terrible customer service; there was zero sense of urgency to correct our issue. Wayfair blamed the delivery people and the delivery people blamed Wayfair. We received half a couch and had to track down the remaining pieces over 3 weeks ourselves. When they finally got delivered, they left the pieces in a complete mess in our house and said they never do assembly - yet, this is an add-on for the purchase! That we paid for, yet they never assemble furniture.

Price, good quality, and, especially, convenience in buying online were our deciding factors in buying from Wayfair. We bought a few pieces but unfortunately, we are facing some problems in the delivery of one sofa. The other pieces was supposed to be delivered and could be left outside the house, but not the sofa. It's really hard to schedule the delivery of the sofa since the date and time they gave us (from noon to 4:00 o'clock) are when both my husband and I are working. The coordinator was really rude as well in telling us to call them back if we don't need the delivery date they have provided.

I was very disappointed in the way the merchandise was delivered. As soon as it arrived the boxes were torn and you can clearly see the pieces were damaged. I called the company affiliated with you (Bestar) and they had to send out another 2 boxes to replace the damaged ones. After a week I finally received the replacement, once again with damaged torn boxes. I have never experienced any problems with Wayfair but this by far was a nightmare. I kept second boxes with damaged merchandise because I did not want to go through it for the 3rd time. I did not have the time or patience to wait for another replacement. I also had to hire men to carry the pieces into my home because the delivery person was not allowed to, (1st time).

Wayfair is awesome. Very positive experience.

This was my first (and last) order with Wayfair. I had never even heard of Wayfair and decided to give it a try after a few friends said that they had ordered a few things from the company successfully. I ordered a very expensive gazebo ($1800) on April 13th, 2016 for my daughter's wedding which was to be held on May 7th. Your website stated the item was in stock and would ship the same day (4 business days to arrive). When it hadn't arrived by April 27th I decided to call Wayfair to inquire as to the item's whereabouts. Wayfair lost the item in shipping and "forgot" to call me and notify me. So, Wayfair ordered another gazebo. On May 2nd you called to inform me that the second gazebo was lost in shipping and that a third gazebo was to be ordered.

We ordered our items 2 months ago and still have not received our order. We will probably never order from them again.

I found working with Wayfair to be a great experience. Before making my purchase I emailed a question to customer service and received a fast, concise reply. I was nervous about the delivery of such big items (coffee table, entertainment center, end tables), but it was smooth. I paid extra to have the biggest item put together and the guys were great. The best part is I love the pieces. Thank you!

I am very pleased with my vanity. It makes a big difference in my bathroom. I love it. Thank you Wayfair. I would recommend this item to anyone looking for a great look in their bathroom.

Dining table and chairs set. Just what I wanted!

Inaccurate description - The website posted free shipping with order over $1500. When placing order, it charged shipping cost. Inaccurate order process - Paying for room delivery at time of check out, billing indicates shipment fee but not special handling fee. Customer service - Shipment supposedly delivered on Saturday but they rescheduled it to Wednesday. They sent out rescheduled email by noon on Saturday, the same day as delivery date! Very unprofessional process that cost me money and time to reschedule my contractor. Product - Will post review after installation.

I found something I liked in Wayfair so I bought from them. I had a wonderful experience in ordering the furniture. I just got it over the weekend and it's been fine. I was going to call them on whether they do a little touch up for little scratch/dents or for the dresser which rocks a little bit. I could put something under the dresser but it'd be great if they have something for it. Overall, I'm very satisfied with them.

Wayfair had a patio set that I wanted, so I purchased from them. It was great. It worked out the way it was supposed to, so I don't have any complaints.

Items are as described. The sofa and chair I ordered are quality pieces, comfortable, and color shown on website is very representative of the actual material. Quick delivery and no damage during transit, very happy overall.

Excellent product and excellent service. Will be ordering more things. Thanks.

I purchased a large U shaped sectional and it is wonderful, easy to assemble and looks great! Delivery was smooth and the packaging of the couch was excellent.

We ordered a beautiful sofa sectional and we were ecstatic to receive it at an amazing discount price. The sofa sectional was also shipped to our home at no charge. The packaging was very professional, however the shipping/delivery company managed to damage one of the sections of the sofa. We worked to resolve the issue with Kelsey ** (Delivery Specialist) with Wayfair. We were impressed that she wanted to make sure we were satisfied with the outcome of the various options we were given. Wayfair products and employees are outstanding. We are already looking forward to making purchases in the near future for our home with Wayfair. Also, we are recommending Wayfair to friends and family, we believe that strongly in their products and customer service. Thank you Wayfair and Delivery Specialist Kelsey **.

Wayfair has good variety and prices, and their website is very easy to navigate. Overall it was a very good shopping experience.

I was ready to place an order but had questions about the discount code. The rep was very helpful and went out of her way to try to accommodate me. Excellent customer service!

Loved my couch so I ordered a matching chair. The chair was badly scratched on the side and the back was pulled so tightly that you could see the staples. It looks like a seconds or a used chair. The packing was intact so it didn't happen in shipping. Also the wait time receiving the chair was excessive.

This was the worst experience in the world. I paid 1699.00. The instructions were the worst. I would have paid an extra 200 hundred dollars for it to be brought in and put together. I wouldn't recommend anyone ever.

Ordering from Wayfair has been great. Typically, if I find something online that I like somewhere else, I Google it to see if it shows up on their website. I have found good quality things at good prices so I continue to shop there. I have their credit card and the rewards program is a big draw to me and occasionally they send me 10-15% off through the mail. I had an issue once which was solved pretty quickly.

Your customer service is terrible, continues to be terrible, inefficient, incompetent, and one of the WORST companies I have ever done business with. The only consistent is your inconsistency. Very sad. Actually thought of becoming a stockholder in your company. That will never happen.

I received damaged light fixtures and when I contacted Wayfair regarding the damaged items I received 2 replacements out of 3. When I contacted again about not receiving the 3rd item I was told there was confusion on what I needed replaced. I don't know how there could have been confusion. There were no installation instructions in the light that had panels to be inserted. The quality is less than desirable and the cost was high for soldering not to stay intact. Disappointed to say the least. Not sure I will risk ordering from Wayfair again.

I ordered an outdoor patio set with a glass tabletop. The order arrived in boxes that were damaged and while the chairs seemed to be ok, when I tried to open the tabletop box, small pieces of glass started to fall out. Not only that the glass was shattered, somebody actually decided to pull it out, leaving only the frame with small fragments of glass in the box. I called Wayfair and first got a prompt support and an assurance that a new tabletop will get shipped by May 19th, but the date came and went and I got no shipment notification. I tried to reach out to the delivery agent and sent an email with an inquiry for the status, but got no response. It's 3 days later and I still don't know the status and have no patio table. This is totally unacceptable!

Wayfair was great. The customer service rep was very helpful too.

Wayfair product descriptions are accurate and I get the item quality I expect delivered on time.

The pictures shown on the website look much better and different than actual articles. I had to return a headboard without even pulling out of box. It was such a poor quality. If this was a store purchase, we would not have purchased more than half the items. I would not recommend Wayfair to my friends & family members. Thank you.

I have ordered from Wayfair several times and when I have had an issue their Customer Service department is easy to work with and resolves the problem.

I took advantage of Wayfair's outdoor furniture sale. Their website was very easy to navigate so I was able to find products I was looking for. Their customer service representative contacted me for clarification because they flagged me as a commercial buyer with a business and the rep was polite.

I was looking for the perfect farmhouse table, and found it on Wayfair.com. It was out of stock quickly and took several weeks to become available again, but after ordering it, everything went very smoothly. It was delivered on time and in great condition and looked beautiful!

It was quite easy to buy furniture on the Wayfair website. The bigger issue however is that when I really make the purchase, the delivery date that appeared was much longer. I didn't like that there should be a difference between what was written on the website and what was put as a final delivery date. Nevertheless, I would recommend them to a friend from a choice perspective, especially since there are not so much modern furniture in the region where we are living. However, my purchase is not completed yet since I don't have the furniture yet at home.

I replaced a full living room of furniture and decor. I was so pleasantly surprised at the comfort and quality of the Simmons couch and loveseat. Wayfair has exceeded my expectations.

The prices made me buy from Wayfair. Their website was easy to navigate so it was easy to find products and order. I've bulk purchased multiple things from them and I've never had a bad experience, which is really unusual. They're awesome and I'd recommend them.

I received a damaged item from Wayfair... it was a very expensive piece too. When I called they were great, offered to fix it any way I wanted. I actually called my contractor, he gave me a quote, they credited my account and all is good...

Evan ** is very attentive and patient.

HD next to no hassle on returns.

The couches came straight to my door. They were carefully packed. Very good service. They also delivered my coffee table right to my door. Excellent service and product.

So far I'm happy with everything I bought at Wayfair.

Order was two large items delivered on time at good price. What more would you want?

I had a wonderful telephone experience when placing the order. The girl was very friendly and helpful. However, come to find out she placed the order with two different finishes on the furniture. I only found out bc the manufacturer told Wayfair to contact me and confirm which I am tremendously grateful for and I was saved from extreme disappointment if my furniture pieces had not matched.

I redid my home office space and purchased a new desk, 2 bookcases, and a file cabinet. The products were from Ashley so I went to my local Ashley to see if I could find the items cheaper. They had the desk on my he floor, but they wanted $200 more for it! I made my purchase through Wayfair and was completely impressed from start to finish. I was kept informed on the status of my delivery and had multiple calls from the delivery company. My office is complete and I love how it looks, thank you!!

I ordered a TV stand from another site and after I placed the order they told me it would take longer than they thought. I then called Wayfair on the phone because I saw that they had the same item IN STOCK. After speaking with the representative who assured me that the item was IN STOCK, I CANCELLED my order from the other site and placed the order with Wayfair. A couple days later Wayfair said that my item was actually not in stock and would take a month to arrive. I chatted online with a representative because now I had cancelled the other order and am stuck waiting for this one. I asked if they would be flexible and upgrade my shipping option since I now had to wait an extra 3 weeks for the item. Wayfair told me that they could only give me a 10% discount on one future purchase. :/

The Tea Cart was sent to me with the wrong hardware, had to wait another week to get the proper hardware. When I got the White Glove service to put together my Bar Set, the builders could not finish the job. A panel had a defect. The follow up from the warehouse was that defects happen, it is up to me to fix. Not resolved yet.

Wayfair is the retailer that's most available and has better price than most so we bought from them. The ordering process was super easy.

We ordered a large amount of items. They arrived on time, in excellent condition. We will order again and again. Telling all my family and friends to shop Wayfair.

Customer service helped me with placing my order and were able to answer all my questions. I have been a long time customer and if I ever had a problem it was handled immediately. I rate their customer service a 10.

The sectional I ordered was delivered to me with only one snag but that was ok. I was told they would call a half hour before delivery. I had told trucking co. I had to pick my daughter up at the airport. 12 to 4 pm was my window. Picked her up at 11 am and was on way home when got a call from delivery co. They were at my house. We were about 15 minutes away. They should have called my cell not house phone originally. But we told them to leave it by garage. They did and when we were home it was packed so well didn't really have to worry about rain. Unpacked it and brought inside and all was fine. Be sure they have correct # to call.

Way to go Wayfair!! You sent me an e-mail to write a review and I wrote you guys the best review of my life, giving you 5 star kudos! And what do you do in return? You send me another e-mail to write you a review. Please cancel out my first review since it didn't seem to mean anything to you and don't bother me for any more reviews!!!

I am very disappointed. Before I placed an order I asked the CSR if it would be a problem for the delivery service to deliver when I get off of work or on the weekends. She stated to me it would not be a problem. I still do not have my merchandise yet.

This was my first purchase and I went big. I ordered a full family room leather set. I was very nervous about purchasing sofa, loveseat and chair without seeing it or sitting on it. I relied on reviews from purchasers to chose my family room furniture. Thank you for reviews. I love my purchase. I absolutely love my purchase.

I received my sofa on Tuesday. It was in perfect condition and I love it.

When I purchased this vanity I was informed that it was in stock and that the shipment would be made between May 4th & 9th and I would be contacted two days prior to schedule delivery. At this time I have yet to hear about the delivery and I found out that the vanity has been sitting in a terminal since May 1, 2016. And to make matters worse Wayfair already charged me for the vanity. This only compounds my problem with Wayfair since I originally ordered another vanity that never came into stock when stated and was not extended on the price quote based on the new arrival date. These transactions all occurred as far back as March 7, 2016.

Met expectation: quality, comfort, and color but has a weird odor that I cannot remove with Lysol or other. My color doubts: the phone rep was extremely courteous and understanding; she pulled sample, took pictures from several angles and sent them to my email.

I shopped for months for a chandelier for my foyer, but couldn't afford anything I liked. I found a BEAUTIFUL chandelier at Wayfair.com for less than half of what the stores wanted for the same thing. I was so apprehensive about ordering online because I wanted to see in person what I was getting. I contemplated for weeks and then I finally ordered. The chandelier was professionally installed by a local electrician and I was overjoyed by the finished product!! It was BETTER than I imagined it was going to be! Even the electrician told me the price I paid was a bargain! I am so happy. I love Wayfair.com!!!

Excellent customer service, I usually never have a problem resolving an issue with my orders.

Wayfair is extremely professional and courteous. They stand by their products. Fantastic!

I believe the website and speed of delivery is awesome. I am returning some of the items due to too much assembly required. I don't like building furniture, and that could have been more clear on the site. Overall I was extremely pleased.

We have had very positive experiences with every order we made with Wayfair. From ordering to delivery and the products are exactly as described. We have been extremely pleased with the quality of each order.

The transaction was stress-free and the product arrived earlier than projected. Some of the screws for the couch's feet were missing but otherwise pleased with packaging and delivery. The couch is very comfortable and attractive. Overall very pleased.