Wayfair Reviews

This furniture is beautiful! I ordered it with the Terracotta cushions and it came with the beige ones. Also so you can switch them out if you want. The only thing I don't like is the cushions are fastened down so if a storm comes, they will blow off. We'll just have to remember to take them off when it's windy. You also have to order the clips separately that clip the pieces together. Overall love the look and feel! Cushions are very comfortable!

Delivered on time. Great sofa. Very comfortable.

I am delighted with my new vanity and my dealings with Wayfair. The vanity is just what I had imagined it would be and looks as good as I had hoped it would. Thank goodness I noticed that I could have the vanity delivered to the second floor for an additional charge. It was more than worth it. The gentlemen that delivered the vanity were pleasant, efficient and gentlemen. The plumber had a difficult time with the plastic drain. It continued to leak. It had to be replaced with a metal drain. It's fine now. I do have one suggestion though. The middle shelf in the center of the vanity should be removable. This would make working on the plumbing much easier. Thanks Wayfair. I'm pleased and will deal with you again soon.

To start with the boxes arrived 2 weeks after I ordered the Sojag Gazebo looking like they went through a war zone. The boxes on the broken skid were ripped open on the ends and reclosed with cheap tape. Some of the metal rails were actually piled on the outside top of the box because they had fallen out. Needless to say there were 12 of the parts missing so the unit could not be assembled. Joe ** from Wayfair was contacted and he said he would order the parts asap, which he did. I received the parts after 5 days and continued the assembly. While doing that I found one of the parts broken which again stopped the construction.

We have ordered a dining set - had a great price so was worried about quality, but happily surprised. Exceptional and beautiful. The chair, recliner rocker was perfect - found one for 200 more at store plus delivery so very happy. Lastly bought a island boos block and it is beyond perfect - made my kitchen!

Your customer service did a very good job and even responded to my emails on Sunday. The only complaint I have and the reason for the 4 instead of a 5 is that I was initially told I would need to keep 3 large heavy boxes at my house for 3 weeks until they could be picked up by Wayfair. I complained and said that wasn't possible as they took up too much space plus I babysit and needed the boxes gone. Once I complained they said "ok we'll pick them up within the next 3 days". I shouldn't have had to complain to get them to say they would pick the boxes up right away, this wasn't my mistake and I shouldn't have to put up with the inconvenience. Other than that, they did a fabulous job, they were timely in their responses and helpful.

I ordered a large dining room table, sideboard and six chairs. One of the chairs was damaged on the leg with a large and deep crack through the wood. I submitted a message through the website but no response. I submitted the same message and received an email from a "Delivery Specialist". I responded to her questions which were the same as what I submitted on the website. That was 5 days ago and still haven't heard back. I am repeatedly asked if I noted the damage on the delivery receipt. There was no damage to the box so, no, I did not. It took me two hours to open all the boxes and get all the furniture out of the boxes and shipping material. I would not expect the delivery guys to wait for me to open all the boxes and look for damage.

I purchased from Wayfair because of the wide variety and the prices. We spoke with their customer service reps once because of a delivery matter and they resolved everything beautifully. I'm very happy with my purchases.

Love everything I have received from y'all!!! Great quality and fast shipping!!!

I have zero complaints about my experience. It has been dealt with in a very professional manner and I will be doing business with Wayfair again! I will also recommend them to my friends! Thanks so much!

Jessica is awesome. I ordered a large gazebo and paid extra for assembly. There were issues concerning the delivery company and who was going to assemble. She made sure that the problem was taken care of before my big party.

I have placed multiple orders and have remained extremely satisfied with all of them! My only issue is that furniture delivery should automatically come with the ability to have the delivery people assemble it. I know there are different levels of options and costs associated, but I'd much rather pay a little more to have it fully assembled and all packaging removed.

My experience with Wayfair was all good.

Purchased the VIG Divani Cosmopolitan sectional in red. It is the most beautiful piece of furniture. I have never ordered large furniture online, but took a chance since it would cost only 200.00 to return. I'm glad I did!! It looks just as good online as in the real. I had to separate the pieces since it's so large. The only thing is I need matching material to cover the areas where they connect. Love it, love it, love it!!

Wayfair has a variety of products and free shipping. When I purchased some shower towers, I got 50% off. They also have a great website. The only downside that I’ve had is a couple of things came and they needed to be replaced. Sometimes, shipping took a little longer than I thought it was going to. But other than that, their reps have been very helpful and I've been pretty happy with their products which I usually review. I’ve recommended them to numerous people.

My order finally came in and it's gorgeous! Feels amazing to sit on these sofas and I love the color. My only complaint and it's a minor one was the wait. It took a month after I ordered to get them but totally worth the wait and I get it - they're high in demand. I'm just glad I got when I did.

Wayfair had nice stuff and good prices, with no tax, so I decided to buy from them. Everything about Wayfair is awesome except for their shipping. I hate their freight shipping department! I would absolutely contract with somebody else for that. I ordered a dining room set but it never came and I never got updates that were true. I could not get a hold of anyone in that freight department, so I just had to cancel the order. Right now, I'm going through it with a hot tub. It was supposed to come on or around May 23rd as it was placed on May 1st. When I called this morning however, they're saying the tub will come on June 16. Meanwhile, I told them I got another email that said on or before June 6. They said there was a problem with their freight department, which was no surprise to me. They said it'll be a curbside drop-off, which is ridiculous since I told them I'll be gone for a month.

Very happy with this swing set for my almost 3 year old. Directions were pretty self explanatory. It has been up for 2 weeks now and so far everything is good! Be aware though it comes in a ton of pieces!! Only downfall so far is I wish the monkey bars had a couple more bars and it was a little lower. I would recommend this product!

Great unique products with tons of options and reasonable prices! Wayfair helped me decorate my house beautifully.

Delivery personnel claimed they tried to reach me on my pager. They are liars. My pager works and is never off. There are no messages. Then, they failed to deliver today and they did not call when they said they would. I will not order from you again.

A price match wasn't given. I got the wrong item, replacement took way too long, new items were ordered and came delayed and were listed incorrectly and damaged with missing parts. I have spent thousands with your company and I have had a far better experience with Overstock.com and will be giving them my business... I canceled my 4,000 item with your company as well due to your poor customer service and purchased the item elsewhere.

I ordered three pieces of furniture and the glass shelves were missing in the hutch. They are back-ordered and it will be at least two months before I can use the piece. These shelves should have been sent to me within a week. First, a 4 week delay, then another email with another 4 week delay.

I have made 7 items and spent over 2500$ dollars. All but 2 items were messed up. Kitchen light - marked up, opened box, and broken globes. Bed - missing hardware. Took 3.5 weeks and still missing a rod. Bachelor's Chest, missing drawer tracks, still waiting. Entertainment center, shipped 3 wrong pieces, still haven't received the right one. Over 8 weeks.

This is my second summary sent. The chairs are beautiful and just fine... They were delivered a day early on a Sunday with it raining and no notice.

Great experience. Will definitely order again!

Huntington Oxford Double Pedestal Executive Desk - Item as described! My boss is thrilled with this desk. Quick Shipping!!! (Arrived less than 2 weeks after ordered... and 2.5 weeks prior to expected delivery date). Pros: Desk comes assembled, is beautiful, and constructed well. Con: Desk has one drawer (bottom right) that locks, but could easily be accessed by removing the non-locking drawer above it.

Purchased a log water fountain from Wayfair. It arrived as promised, well protected, absolutely perfect!! It has LED lights that illuminate the waterfall at night and the sound is so peaceful. Thank you, Wayfair, for such an enjoyable experience! Love your site and the selections offered. You are my "Go to Site."

Always an excellent experience.

I'll start by saying we absolutely love this patio set. Thick cushions and very comfortable. However, we received our shipment and although we ordered the aqua seat cushion color, we only received the covers for the back pillows and not the seat cushions. When we contacted customer service they were prompt about responding and letting us know they would replace them.

I ordered a $3000 worth of a bedroom. The bed came twice broken. We had to wait for 6 weeks to get it the third time and now waiting to see if it will be broken again.

I got the table a week early than I suppose to and it was in perfect condition and it looked exactly like how it was described and pictured.

We found this set on the website and read the great reviews. We bought it and couldn't be happier. This is very high quality outdoor furniture and the fire pit in the middle of the table is gorgeous. We love it and would recommend it to anyone looking for a great outdoor patio set with a built in fire pit!!!

We ordered the wrong vanity on accident and the return representative Brandon took care of the return with ease. The actual unit we wanted per customer service was back ordered for a few months, however he determined that only one finish was delayed and it was in stock. Wayfair is very responsive by email which is our preferred communication. Assisted with the item return to be sure it wasn't delivered and then picked up again. Very pleased.

Item was received and packaged extremely well. Assembly was straightforward and the end product was high quality.

I had some other friends who were moving and they had ordered some stuff from Wayfair. I hate shopping in stores and Wayfair has a lot of options online and delivery seemed quick. Ordering was extremely easy, and I haven't had to return anything - everything comes just fine. 90% of the items I've received have exceeded my expectations of what they were going to be for how much they cost and the few that didn't were just ones they had to put together that I didn't realize would have to require assembly. Wayfair is easy to use and the experience has been exceptional.

My new lift top coffee table arrived promptly but when I unpacked it I found a corner of the top damaged. I contacted customer service immediately and received a very quick response. My new lift top was sent very quickly. I have never had such immediate and positive response. I will and have recommended Wayfair because of your selections, rapid delivery and your customer service.

I got my entire bedroom done using every item from Wayfair. From my bed frame to my beautiful curtains to my DIY canopy to the smallest accessories that pulls a room together. I absolutely love Wayfair. Customer service reps are genuine too.

Ordered a vanity and toilet paper holder. Both came in great condition and without any issues.

Stephanie was great. She helped us pick the right couches and with the Wayfair Co. Wayfair should be very happy with an employee like Stephanie.

Received my order in 3 separate dates. Although the slight inconvenience all merchandise arrived in perfect condition. Had fun assembling the items. Just placed another large order with Wayfair because of great quality and service.

Fantastic experience! My furniture arrived when promised, was in great shape, and the delivery was easy and seamless! I got a call the day before to schedule, the day of to let me know it was on the way, and they delivered it to the area I needed.

Arrived in a timely manner. Everything was in good shape with an exception of one chair which had a broken foot piece. I called Wayfair and asked them if they could send me a new one. They stated they could FedEx this to me, but I never received it. Luckily my husband is very handy and was able to fix it himself with a little bit of a welding and a new bolt. Hope this helps.

I have purchased many items thru Wayfair for our son's first apt, and for a second home that we recently purchased. I am always pleased with the quality of the items purchased as well as the price! I honestly feel like I could find anything that I ever needed to buy for my home on Wayfair. I have only had 2 issues, and they were both handled quickly and professionally by customer service. Any Wayfair representative that I have ever communicated with has been friendly and very helpful. I recommend Wayfair to all of my friends and family! The only thing that I can think of that would be an improvement is that sometimes the filters in the search don't work as well as I would like... For example, if I am looking for "slip covered dining chairs" pretty much every dining chair on the site comes up, whether slip covered or not.

Great delivery time and good product.

The cases were both damaged and scratched.

We have ordered a number of items from Wayfair (perhaps 20). For the most part, we happy the items and very pleased with the prices.

I ordered these lamps to replace the ones on the exterior of my home. Product was delivered quickly and quality of the product is better than I anticipated. I recommend this product.

I ordered my bed frame and was given an estimated delivery time from two weeks of my order date. On the last day of my "estimated arrival date" I was notified that it was being delayed another two days, then it finally arrived 7 days later. The only courtesy that customer service could provide was helping me cancel my order. Never again Wayfair.

The vanities on time but one was damaged. Both the counter tops were damaged. It was a challenge to get the delivery personnel to allow us to check the counter tops for damage. Wayfair upon asking the rep, discounted the damaged vanity by $400. We are getting our own repair person to fix it. As the bathroom marble is already laid down then we are told the wood vein counters are out of stock. Had to settle for the rain forest counter tops. They have shipped and yet to arrive. We can only hope that they are not damaged. If so we are in a bad spot! It's been a comedy of errors to date.

Very pleased to get a high quality item at a great/sale price. Even more pleased with customer service – he made sure we got replacement parts for damaged items, in a timely fashion. He saved my big project! Thanks Wayfair.

The customer service rep was very helpful. They checked in product availability and assisted us with a promotion code.

Could not contact local delivery company... left 4 voice mails, with none returned. Took over a week to get delivery once the vanity we ordered arrived in the local area. The faucets that were sent did not work. After installing, I spent close to a day trying to find a water leak... suspecting connecting hoses and buying multiples. Finally, uninstalled the faucets to find one leaking from a bad weld. Had to buy new faucets and threw these out.

Great service, my furniture arrived earlier than expected. Awesome communication. I knew what was happening with my order at all times.

The gazebo is very nice. Sturdy and seems to be well made. It took my engineer son and husband 13 hours to put together. I have only had it two weeks so hard to tell how it will be over winter, but so far very nice. Lots of pieces!!

I had a good experience with Wayfair. Things arrived as expected.

Very easy transaction. Shipped out quickly and product was as described.

Out of stock situation weeks after an order is just poor business practice.

Wayfair is an excellent source for all my new home decorating. I started fresh with my new home new everything and I having been buying over 9 months from Wayfair and putting in my home from beds, chest of drawers, nightstands, armoire, end tables, french chairs, rugs, sofa, love seat, knickknacks, throws, blankets, etc, and I am not done yet. The quality of the products are good and sometimes much better than I expected.

Our order of the Lifesmart Reward 15 Jet Traditional Round 5 Person Spa with Cover was delivered on the day promised. However, we were unable to set it up and have it ready for our party as planned for the weekend because it arrived without the cover! I cannot give my experience more than a 1 star rating (based on promptness of delivery) because it kind of ruined my party plans. I still have not heard from a customer service rep regarding this. I will update on the actual functionality of the hot tub once I am able to use it. I do not want to set it up without the cover as we have trees in full bloom nearby and I don't want debris in the tub.

Bought the item April 8, 2016, delivery came on May 18, 2016. Never will shop with Wayfair again!!!

The website was easy to navigate and offered many options in the area of interest (bookcases). I was a little disappointed with my delivery experience. I paid the additional fee for delivery and assembly, and selected the time window in which the bookcases would arrive. I was told I'd receive a call 30 min prior to arrival. I received a call 10 min *before* the delivery window opened and was informed the truck had arrived (the delivery window had not yet started, so I was not home). Additionally, upon close inspection of the bookcases, there are clear scrape marks on the inside walls of the bookcases (presumably where the shelves were stored in transit). Overall, I had a pretty good experience as a first time shopper at Wayfair.

The sofa was just what I ordered! The delivery service was awful!! I paid for it to be put in a room and the service said they could not in rate it policy. It made the sofa way too big to get through a door!! I had to pay another service 200.00 dollars to put sofa in. I will not be ordering anymore big pieces!!

Everything is as good as I expect it.

I bought a soaking bathtub and faucet for it. Both items were well priced and delivered quickly. I'd definitely use Wayfair again.

I have used both Joss & Main and Wayfair many times to either order something, ask questions about a particular item, etc. I have always received outstanding service in a timely manner. I have only once not received an answer that they couldn't find for me. Everyone has always gone the extra mile and I applaud their efforts! Keep up the great work and thanks much!

Product looked as good as shown online. Dinette set was easy to put together, and instructions were simple to follow. The only problem I had was the length of time for the dinette set to be delivered to our house. Overall though I am pleased with my experience with Wayfair.

Overall has great variety. Shipping wise was okay. I've received some order on time and one over a month now and still waiting on my order.

The tracking system was perfect and both items arrived right on time. Free shipping sealed the deal. It was a great experience and the products are both great.

We purchased a new house and while working, couldn't find the time to shop for certain items. I saw commercials for Wayfair and decided to give it a try. Best decision ever made. I purchased 3 comforter sets, a large rug for the living room, towels, sheets, vases and a set of Henkel knives. I am about to order a set of lamps that have just gone on sale. They are very good in letting you know when something is out of stock and when to expect it. I only returned an item, a comforter set. The return was easy and they credited my account within 3 days. All of the other items that I purchased are of good quality and a good price. I will definitely continue to use Wayfair and recommend them to friends and family.

Swan sofa - Beautiful beyond compare!

Abbey 60" Double Bathroom Vanity Set - We were in the middle of a bathroom renovation when our contractor informed us that the bathroom vanity/sink combination he ordered had been backordered for at least a month. We did our research and found this unit on Wayfair. I contacted Wayfair telling them we needed this unit ASAP. A rush was placed on the unit which was shipped from California. The unit arrived in a week! The unit was well packaged. However, the backsplash was broken in several pieces. The sink and vanity were in great shape... very well built, solid unit. The sink and vanity are attached as one unit. It is very heavy!

Was kept informed of status of order. Very quickly shipped and arrived already assembled, which I love!

I am satisfied with the products I received and the speed of delivery.

I ordered a couple very large items and they arrived by small delivery truck on time as scheduled. He was very helpful and nice. A cushion was missing and I e-mailed Wayfair and they shipped one out immediately. Great experience with a great company. I will be ordering again.

I was very happy with what I received from Wayfair. And, in addition, I was very happy with the way they responded to a part that was damaged. My experience with SAW on the other hand was not as positive. The repair individual was not as friendly and was condescending. He also would not admit that he had knocked on the wrong door and I had to go outside to find him. He asked if maybe I had been sleeping when he knocked on the door when in fact I was waiting at the door for a knock all morning. My dogs also would have alerted me to a person outside.

The original estimate for delivery was 2-3 weeks. Immediately after purchase, I received an email that said it would take up to 5 weeks. Last week, I received an email that extended the delivery by another 3 weeks and my piece is "backordered". I sold my living room furniture anticipating that my new furniture would be here at 5 weeks. Now I have a naked living room and am disappointed with my first experience with Wayfair.

Amazing experience. Excellent quality and prices. I furnished most of my house with Wayfair and looks fabulous. Lots of compliments.

The furniture is amazing! It arrived on time and was easy to assemble.

We originally ordered a gray bathroom vanity in March. We were then sent an email stating it would be back ordered until the end of May. So we cancelled that order and ordered the vanity in white at the beginning of April. It said it was in stock on the website. We received an email the next day stating it was on back order until the end of May. We received a second email about a week later stating it was now back ordered until July. Our bathroom renovation is now on hold because of this.

I ordered a fairly large Suncast 8 x 16 shed from Wayfair. On their website at checkout I had the option of paying $69 for assembly. I placed a call into Wayfair to confirm this was correct as I knew there was quite a bit of labor involved in assembling these sheds. The customer service rep confirmed the shed would be fully included with the $69 delivery.

It was a great experience ordering from Wayfair online. The order came very fast and I was happy with my purchase!

I was assured over the phone by a Wayfair customer service agent that the Vega Opal Flush Mount light fixture was off-white, as pictured online, but that is not the case. I bought several of them for our new home, and, unfortunately, must now put up with pure white fixtures. I see that the listing online has now dropped the word "opal," presumably in response to a similar complaint. What bothers me most is how adamant the person on the phone was about the off-white color. I told her that conflicted with the definition of "opal glass," which is white diffusing glass, but she insisted that the color is the pinkish white one sees online. I have no complaints about the other items in my order.

Is there enough space for all the positive things I have to say about the experience I had with Wayfair? Let's start with the phone rep I worked with... Ashley ** was wonderful! She was patient, helpful and knowledgeable. I purchased a vanity, 2 medicine cabinets (which I found at another website - but she got for me), towel bars, hooks and rings, lighting and faucets. The vanity arrived with a chip on one of the legs. One quick call to Wayfair, with no arguing, and I chose to have a professional furniture repair company deal with the chip rather than replace the entire vanity. I received a call from the repair company within half-an-hour of reporting the problem to Wayfair. The wrong robe hooks arrived - I received the corrected order three days later! All in all a wonderful experience.

I did not realize that my items will not be delivered until July 11th. I would not have purchased them if I had known I had over 2 months to wait. I need the desk for my home office. I am going to look into cancelling this order.

It was about one of my purchase that I want to get payment plan. They were good and nice. Understand and solve my problem easily.

Orders are always delivered quickly. Products are well made and exactly what I am looking for.

Good quality, very heavy and sturdy. Delivery was easy and was packaged quite carefully.

Ordered a patio set in March with an expected delivery date of mid-April. The set ended up on back order but was notified immediately by Wayfair of the delay and given a new delivery date. It arrived on time and is exactly what was pictured.

I looked everywhere for an outdoor set for my deck. I finally decided on this set for many reasons. Two were because it came with 2 sets of cushion cover and it was in stock. I ordered April 1st and was told it would ship April 8. That day came and went and I never got word it had shipped. So I called Wayfair and the next day I received an email that my set was out of stock and wouldn't get to me until the second week in May!! I had no choice but to sit and wait.

Wayfair is by far my go-to shopping site for all home goods and furniture! The quality is superb, reviews, answered questions, descriptions and pictures are spot on, and the customer service is unparalleled. I am one happy customer and plan to use Wayfair for many home purchases to come!

I have ordered several things from Wayfair recently. I ordered two bunk bed sets with trundles, and an ottoman. I am so pleased with everything. The quality is excellent and the service I experienced was outstanding.

Very good service, friendly staff. I am very happy with my order.

I ordered a dresser and it was damaged in two places. I called and also sent an e-mail. NO RESPONSE FROM YOUR TEAM.

I have lots of stuff that I've purchased in the last 2 months and everything was great!

Wayfair Customer Service is always friendly, courteous and knowledgeable. They always answer my questions and handle my requests for return immediately. I recently ordered an over-the-toilet bathroom cabinet and didn't realize until late the night I ordered it that it was too wide - 28" instead of the usual 24" - I assumed they were all 24" wide. The order was cancelled immediately although it was already being prepared for shipping. In fact, I bought everything for my new condo from Wayfair and will continue to do so for whatever else I need for my new home!

My order was placed 4/3 and I still have not received my whole order as of 5/19. I had to make 7 phones to Wayfair and the delivery people each time saying, "Oh, they will call you shortly (the delivery people)." After watching my stuff it in the warehouse for over 10 days finally got a hold of someone and they said, "Oh, we were missing something so that was the delay in delivery." Then they delivered yesterday only. They didn't deliver everything. Now I have to wait until tomorrow for my other part of patio furniture. After spending over $1000 and having to wait 6ish weeks and all the issues with delivery they only offered me a 10% off my next order (coupon expires in July). If they offered a discount on my order or a before coupon (like 40% off) I would be happy but I have no problem saying that my experience with Wayfair was terrible.

The ordering process was easy. The items I ordered looked better than the pictures on the website. Overall I was very pleased. My only complaint, which is a huge complaint, is the bed frame that I ordered cannot be put together properly. I have never seen a bed frame like the one that we received. The side rails do not line up with the screws to screw it into the head and foot boards. The screws, when screwed into the head and foot board are crooked and when trying to add the washer and nut, you can't because there is not enough room between the screw and the wood to properly tighten it. Very displeased with this seeing how spent so much money for the bed frame and you can't even put it together.

I ordered a vanity for our master bathroom remodel. The delivery and efficiency of the delivery was exceptional. I love Wayfair. Their prices are comparable to other websites and the merchandise is always above expectations. I would order again.

I'm not happy with the way Wayfair handled their inventory. I ordered a vanity and it said it would ship out by May 6th--not being able to get to me till on or before 5/19. I'm on my second email stating the order is being pushed till June. I am in the process of redoing my bathroom and now the project is put on hold because this vanity is not here yet. I spoke with a representative and they stated the only thing they could do for me is cancel my order - how is that supposed to help me? Definitely letting all my friends know about this - but the site should state when an item is coming in not just keep sending out emails pushing it out. Especially an item that is this expensive.

We ordered a rug for our dining room from Wayfair. When it arrived and we unrolled we were pleased by the shimmering gold color and thought it would work even better than expected. Unfortunately, the rug would not flatten out not then and not later and it remained "lumpy" even after loading it with our dining room table and chairs. I contacted Wayfair and was told to give it a week. One week later, the rug was still lumpy. I contacted Wayfair and was told to send a picture, which I did. In a matter of hours Wayfair replied accepting my verdict the rug was defective and offering to send a replacement. By then I had lost interest in the rug and wasn't too sure a replacement would come without the same problem since it seemed to originate in part in the material composition of the rug.

My latest transaction (in a long line of many) with Wayfair was excellent, as always. My order arrived promptly, free of damage and exactly as described.

It's never satisfying to have placed 5 different orders, and to then receive 3 of those with missing or damaged parts. It's a big pain to constantly call and correct your order, as well as return items, so in that matter, be aware Wayfair definitely has some serious issues in the warehouse- I received an order with missing screws and used parts. Another with crooked lamp base and another with a missing light shade. But, all that being said, their customer service is most certainly a 5-star experience. Quick service (no extensive wait on calls), they also follow up and handle all issues really professionally. No questions asked, no hassle on returns. Overall, I certainly wish they just get it right the first time around, but at least they handle the situation real well.

We purchased a new home and used Wayfair to furnish 75 percent of the home. We had no problems at all with any of the orders. One of the better companies out there right now.

I recently bought a 6 piece patio seating through Wayfair. Upon arrival, we was not able to secure the love seat for the bolts and holes did not align well with each other. I called in to customer service and they provided me with options and helped me right away. After dealing with the kind gentleman who called us, we decided to keep the merchandise at a discounted price. Although we may not be able to use the love seat at its full potential we are, however, able to use the other chairs with ottoman which are absolute beautiful and comfortable. We use them every night. I love shopping Through Wayfair and their customer service is absolutely amazing. Thank you Wayfair.

I ordered 2 sofas and an ottoman for my patio. Being a large order, I expected it to take a while to receive, as well, I expected it to be shipped in separate shipments. I was pleasantly surprised when I received my entire order within 4 days of ordering! I am also very happy with the quality of the furniture! It was easy to assemble and met my expectations!

I liked the item that Wayfair had, and when they offered me a 10% off, I decided that it was the time to order it. Ordering online went fine, but we got a piece of damage so I'll be giving them a call. But overall, I'm satisfied.

My issue was with the lack of communication - I provided custom drawings for the piece, but I had to call the actual company to make sure they got the revisions. Even after multiple emails I never received a confirmation of the changes. For what I'm paying for a glorified piece of granite this is unacceptable.

I received confirmation of this order. I have not received ANY updates on the status of this order. However, the payment was deducted from my account & I did not receive any confirmation that my account was paid in full or updates in the shipping date.

Absolutely gorgeous table. The order was delivered in time as promised and the repair service was great too.

We had a difficult move. 29 major items were severely damaged or destroyed. We live over an hour from a large city. Wayfair, "to the rescue". We were able to shop, order, and have delivered many beautiful things. Of course, in the process of buying so many things there were some things that were damaged, or that we decided we didn't like. Wayfair was amazing. In a very short time, our home looks beautiful and we can put these bad memories behind us. We owe a lot to Wayfair, their helpful staff and professional processes. Thank you.

It was nice, but it took forever to get here and no matter what they tell you, both my orders were not brought inside. But the price made it worthwhile.

One of the items on my order was lost in transit. Multiple calls were made to Wayfair and their shipping company but nobody was able to give me answers. I received 2 email notifications that the item will be delivered the next day but nobody showed up. It was difficult to get a refund as the item was already marked ship. Will not order from this company again.

There were a few hiccups at the beginning. The Vanity I originally ordered, which was labeled as in stock, ended up being out of stock, but I didn't find out until a week later. It turned out that item wouldn't be in for another 2 months. I was able to cancel and pick a new Vanity, and the customer service rep I talked to was willing to lower the price to make it more in line with the first Vanity I purchased. It ended up arriving earlier than they originally said, which was great, because it was the last item I was waiting on to complete my bathroom renovation. Although it was a very large piece, and a marble countertop, everything shipped safely and arrived in great condition. Honestly the Vanity turned out much better than I could have hoped. I'm very happy with my order!

When I ordered my furniture, I was not informed until after that the product was not actually in stock. Thus, it took over a month for me to receive my product, which was much longer than I had expected. Although the wait was long, the furniture that I received was exactly what I wanted and I'm happy with the purchase.

I ordered a king frame that was very easy to put together, but it came bent/damaged. Unfortunately I needed to use it right away and it's a very big item to try to return. The other items I ordered came in good shape. The king mattress was not comfortable, so I had to buy a 3" foam pad to go on top of it.

Great customer service!

Ordered the furniture "in stock". It took about 3 weeks to actually get it. I paid for it to be put into the room since it was upstairs. We had just renovated our master suite with new bamboo floors. Well, the delivery team managed to get the dresser up our bedroom, but they made a dent in our wall and scratched the new floors pretty badly at the entry way.

Everything I have ordered from bed frames to mattresses have been excellent quality! I have never been disappointed!

I ordered several items and used my Wayfair credit card. The card seamlessly integrated with the checkout process which was very nice. The items all arrived as promised and delivery was fast and smooth.

Excellent product, excellent service, excellent communication. We are very happy! We would purchase again! Highly recommend!

No matter what you order you can count on their customer service 100%!!!

Everything went smoothly from the initial order to prompt delivery. The price was reasonable for the product purchased. The entire process was quick and efficient. I would definitely order from Wayfair again and have already recommended them to friends and family.

I ordered three items and they all arrived exactly when expected and in great condition. I am very happy with Wayfair!

I bought couches off Wayfair and the delivery people ruined my carpet in my brand new house. I have two holes and no one has done anything besides blame it on me or the carpet manufacture. It's ridiculous. I will not buy anything again.

I was very pleased with the products and pricing available through Wayfair and highly recommend it to anyone looking for quality furniture.

The purchase I made of a cupola was my first experience buying through Wayfair. Although there was an issue with the cupola, the Wayfair customer service staff were very professional at all times, and they provided an "over the top" solution to satisfy me.

Wayfair is awesome!! Saved me tons of money, no problems with my order from beginning to end. And when I gave the wrong review, I emailed to let them know and they sent me a coupon. How awesome is that???

I purchased a very expensive chair and ottoman. The color of the item I received was white to off white. The color of the item I ordered was tanish grey. I contacted customer service and was referred on to a secondary process for resolution. The person who helped me was slow to respond and her communication was extremely confusing. I just wanted to exchange the chair for a more appropriate color. This was not allowed. I was offered to return the chair for an in-store credit or keep the chair and receive a small partial credit to my credit card. I was extremely dissatisfied with the service I received. I have spent several thousand dollars with Wayfair and I will likely never purchase from you again because this process was so horrible.

I have been happy with my Wayfair purchase experiences. Wayfair is responsive and communicates well regarding your purchase, shipping, and any additional issues that might arise.

I prefer to shop online. When I had an issue with something that I purchased from Wayfair, they replaced it and they sent me a 10% offer on my next purchase. It was great with their CSR. The woman I talked to on the phone was wonderful. Also, I order online all the time and it's easy. I searched for what I was looking for, specifically outdoor patio furniture. 10 options came up and I went through them. I wanted more than nine seats per dining. I was able to navigate and narrow my search down in terms of seating. That was helpful.

Wayfair has a wide range of products that I found very interesting, and I’m very pleased with the items I’ve gotten. Plus their website is very easy to navigate. I'll surely be purchasing other things from them in the future.

I like Wayfair's selection and cost compared with other retailers. We were able to use a first time coupon on our purchase and when I made the order, they were well-organized. We followed up with their customer service team regarding delivery cost but have had no issues with them. I highly recommend Wayfair. We are pleased that their products are as advertised.

My wife likes to look at Wayfair's website. She basically likes its layout and the way it displays all the products. We found what we're looking for and the payment method was PayPal so ordering was easy. We were notified before the delivery and it was on time. Everything seems good.

My friend introduced Wayfair to me and I found the advertisement of their stuff nice. It's easy to order through their website and everything I've gotten has been good so far except the part where I have to assemble the stuff.

I've had a wonderful experience with Wayfair. Because I'm an interior decorator, I could get 20% off everything I order. But I have chosen not to do it that way. I've ordered several things from them and quality of their products is wonderful. I did get a chair that I had to return because it was defective. The cushion kept falling out of the chair when I'd sit in it. But they refunded all my money and didn't charge me to restock it. They took care of it immediately.

It is easier to look online and see what I wanted and I had seen something in a store somewhere and it was less expensive online, so I purchased a few things through Wayfair. The problem that I always have is forgetting my password. There was a table that was damaged and I ended up getting my money back. It's easy to return damaged things, they are pretty good at making things right.

I like Wayfair's items and the prices are reasonable. Ordering online was very easy and they were extremely fast on delivery.

I'm moving and I purchased stuff for my house from Wayfair. Their online ordering process was awesome. I love it. Everything has been easy and convenient with Wayfair. They have crash shipping, free shipping, and everything has arrived intact.

Wayfair has a good selection and I was able to find everything I wanted. Most things are in stock, but I wish there's a separate section for items out of stock. There's a big range in the cost, and I like how some of the stores ship within two days. The only thing that has been difficult sometimes is that with some of the stores, you have to coordinate a drop-off and sometimes it's hard because it's during working hours.

Everything from Wayfair was great. The delivery service was off a bit, though. They were supposed to deliver everything all in one day to my client's house. By the time I got to the client's house at the end of the day, realizing that only the two nightstands were delivered and no one ever contacted me to let me know that they weren't going to deliver the dresser. So I called them and they said their system was down with Wayfair and they'd have to call me back. So they called me back the next morning to let me know that the dresser would be delivered the next day, which is fine, but I didn't get any notification and if I really would've needed it all in one day I would have no clue that it wasn't going to happen. Aside from that, everything from Wayfair has been amazing.

It was on overall great experience with Wayfair. They had a variety of products and the prices were great. Their online ordering process, from getting the credit all the way to the order and delivery set up is very easy and convenient.

Wayfair have product variety, but I wish they send coupons for discounts. They don't do that at all unlike the other store I shop at where I was regularly getting discount coupons, so when both stores have the same product, I go at the other store. Then sometimes, we have defective items from Wayfair but they ask us to split the cost and return them. That doesn't make sense. If something is not right, we shouldn't be paying for return shipping. Having said that, Wayfair has been satisfactory.

The online ordering process was easy and Wayfair's website was an enjoyable experience. I like the look and the pricing but I haven't received the merchandise yet and don't have any idea when it's going to be delivered.

Wayfair has better shipping and is faster at getting products to the home. They have a lot of options on their website and the online ordering process was very easy and straightforward. I’ve had a really great experience with them. There was a chair that didn’t work out for me and another time where I couldn’t assemble something with a lot of help and they sent me a replacement or a credit which I felt was a very positive thing. So if there’s a future time when I may order something again, I’ll definitely consider Wayfair first because the customer service is wonderful and if there's a problem, it's very easy to fix.

I just moved to Arizona from Massachusetts. I brought furniture with me but once I got here, none of the furniture I had went with the house so I donated all the furniture and decided to buy new ones. I was on Wayfair's site morning, noon, and night looking for what I wanted and I found beautiful stuff. Wayfair has a lot of gorgeous things, people have to know how to pick.

I went with Wayfair because the selection is good. But the best part of it is things are in stock and get delivered promptly while the price is right. It's competitive and in most cases, better. Availability is the issue in other retail stores and they can't deliver the next week or within two weeks as Wayfair can, so that's priority for me there. The quality is the same as others, but it's quicker and the price was better. I'm going to buy more, but I'm going to use a special financing. However, the card hasn't arrived yet and I was told that I need that before I could order online. Customer service is excellent and the online ordering process was very good. I had my billing address and delivery address as two different things and I screwed it up in my initial online purchase, but when I contacted them, they made sure it got delivered to the right place.

Wayfair's site was easy to navigate, and their product, along with its cost and quality, drew me to buy from them. I even got to avail of special discounts and promotions that they offered.

Wayfair's website is easy to use and they carry a large amount of products. After I put in an order, I still went online to look for some lighting and found a website that had the same prices as Wayfair with a 20% discount, which was quite a bit of difference. I went online to Wayfair since I can email a question and I got a call back. It took a really long time and the rep said to send her the information, which I did. I didn’t get a call back for a while. I called back to speak to customer service and was able to speak to a nice lady who was able to give me the last price. Then one of the lights that I got was broken and a lady sent out a new one. The last lady I spoke to is a good asset to Wayfair.

I was looking for a lifetime shed, and I went with Wayfair due to their price and the availability of what I wanted. We had to call them because of the size of the item that I was ordering. We're shipping an 11" by 21" shed to Hawaii so I coordinated with the Wayfair customer service team, and they've been very helpful. We figured it out and I'm sure we'll still do a little bit more before we get to the end. I'm very pleased with Wayfair and I'm assuming that I'll be happy as well when the shed finally arrives.

I enjoyed what I saw when I had first looked at Wayfair and I fell in love with the whole site. They also had a lot of good reviews. The price was nice and for the quality, it was a whole lot cheaper than other places. Their service reps get everything straightened out, like when all the pin for my shower were sent in the wrong way. So a new one is coming tomorrow. I have been treated fairly and gracefully no matter who I talked to. They did really well helping me out and giving me their number to contact them if I had to request things. So I enjoy that.