Wayfair Reviews

I'm very satisfied with Wayfair so far. The delivery went well and the pricing was right. I like their sale online and bought a big vanity.

Price was right. Service was responsive. Delivery was a mess... First table shows up with a huge dent, that is unable to be fixed locally. Second table comes, after a month of waiting, and it is also damaged. It was disappointing to have this happen twice. Regards, I would probably use Wayfair again and just be more selective with what I purchase.

A friend had a good experience with Wayfair. I ordered from them as well, and it was easy and straightforward. Their cost was a little lower and they had a 10% discount. However, one of the items was damaged when we opened it and one of the couch that we received has a small rip in the fabric. Other than that, they have a lot of options and have quick delivery. So overall, I felt happy with the experience.

Ordered small things, that was fine, no issues. Large items were an entirely different story. Missing screws, stains on fabric. Later delivery than latest promised delivery date – they blamed FedEx, but they didn't even ship out my goods until 3 days after I ordered them. Assembly service that I requested never showed up. Furniture that I purchased requires certain tools (other than an assumed screwdriver and hammer) that were not made apparent when purchasing. Complained to customer service and got a 10% discount coupon. Useless to me as I'll never shop there again.

Wayfair had what I wanted. We were looking for a specific style and the price was right so we ordered it. The online ordering process is easy and straightforward.

On May 20 I ordered and my cc was charged for a bed that was in-stock. I received shipping notification that it would arrive May 27. Eventually I sent emails asking where it was. On June 17 I receive an email stating that I would be notified when the bed does ship. There is no expected date, nothing. This company is fine for small decorative items, however, I would not recommend them for larger purchases as they do not seem to be able to control their inventory or keep their shipping promises. Needless to say I have asked to cancel and for an immediate refund of my money.

I Googled a product and Wayfair had it. Ordering from them was easy and when I realized that I ordered the wrong size, I was able to cancel and replace it with a new order. The nice thing about Wayfair is that they got it started for picking because of the 24-hour rule and something might change. So it was very flexible for that change. Moreover, compared to others, their quality and availability were a little bit better and they have free shipping. When I ordered a big item, they coordinated with me. Although it was not required, they still called me and let me know what was going on and what date and time they would be there. I liked being able to track my order and Wayfair providing that. I liked being able to coordinate with the delivery company that they were using. So, I recommended them.

I wanted the products on Wayfair. Everything with them is fine: the cost, quality and ordering process. It’s been a good experience.

I purchase a sectional sofa. I came on time. While bringing into my house, one of the delivery people dropped and broke two small legs. They were very apologetic. I was contacted the next day and a brand new legs were delivery to my house. Danny ** is the customer relations individual who was super helpful. As to the sofa, it is much nicer than I expected. The fabric is really rich, looks like 100% linen. It is strong and comfortable. I would recommend this sofa and Wayfair to my family and friends.

Wayfair is one of my favorite places, I like them very much. They had what I wanted and it was discounted, so I purchased from them. Finding what I wanted was easy and the quality and availability was great. I will order from them again.

I purchased some chairs from Wayfair, and everything went well. The cost was really competitive and I had good service on a previous purchase, so I decided to do it again. The products may not have been discounted, but relatively had a fairly good price. The online ordering process was also fairly simple.

This is a joke right? I think I know every customer representative by voice now. All I want to do is order 3 things. I have this credit card with no expiration date, no cvv code - just a credit card number. Not one of these people can tell me how to order what I want. I have got at least 5 different answers. Every one of them tell me to call this number or contact the credit card bank it was issued on. The site prompts me thru everything perfectly except when it comes to payment. I enter the number on the card and it says "sorry you need to contact customer service" and the game starts all over again. CAN ANYONE PLEASE explain what I am doing wrong? Why can't I order three sample items?

The options that I was interested in were most affordable at Wayfair and there wasn't anything that I wanted that wasn't available. They have a really big selection and offered free delivery. Everything was easy. I ordered a lot of stuff and got a couple of daily sale items. I will recommend Wayfair.

6/16/16, advertised price on HKR8259 $1,195.00 when added to the cart $2,695.00. For five days it has been this way and I have spoken with several staff (including a specialist). Everyone offered it to me at a lower price than the cart however, nobody would honor their advertised price. Here I am six days later and it is still advertised for $1,195. BAIT AND SWITCH!!!

Sumara Twill Sofa - I am not satisfied with my purchase. It is twill fabric which picks very easy and it is not comfortable. But I got it and I am paying for it. I will make better choices in the future.

I purchased thousands of decorating items from Wayfair. For the most part I was satisfied which is good because they have refused to allow me to return the 2 items I am not happy with. I purchased for a 2nd home, so I was not present to review all the decorating details until recently. That put me past the 30 days on all my purchases. The item is still being sold by Birch Lane but they refuse to allow a return. Given what a great customer I was up until now, I do not appreciate their poor customer service.

I like Wayfair's cheaper prices and so far I'm very happy with them. When we need something, we just go look online and see if we find it. It’s that simple.

Wayfair's prices were good. They have free shipping and don't charge taxes. But what made it even better is the 10% off coupon that I have. One of the things I purchased was a crib but it came without any hardware so I called Graco who makes the products.

I ordered a Southshore platform bed from Wayfair. When I opened the very heavy package, I discovered about 80 items consisting of wood, screws and other odd bits as well as an incomprehensible manual. When I explained to Wayfair (both on the phone and by email) that I had ordered a bed not a collection of bits, they said I could return it but would have to pay approximately $70 to ship it back to them (the original bed only cost $230). I didn't see why I should pay to return for a substandard item but they would not budge. In the end I got a tradesman to struggle through putting the bed together but it looks cheap and nasty and I regret every having had any dealings with Wayfair or Southshore and I would not recommend them to anyone.

We ordered a sectional sofa in mid-November 2015 from Wayfair. We were hesitant to make such a large purchase on the internet but they were offering 0% and a good discount at the time. We read through the abundant positive reviews about the Jameson sectional and decided to ignore our hesitations of ordering furniture online and bite the bullet. One review explained that someone got the wrong orientation (left hand instead of right) but that Wayfair was in the process of solving the issue. I called before our order to be sure this wouldn't happen to us. They assured me it WOULD NOT.

I purchased from Wayfair before and I didn’t have any problems with their online process. With our recent order, my wife talked to their customer service regarding the table and wanted to know if the leaf was in it because in says it was included in their advertisement. We’re happy with the purchase and they got delivered like it was supposed to. It was easy and convenient.

The speed of delivery was why I bought from Wayfair. It really is a great website. It's spectacular. Aside from the great shipping, it was easy to order online. From the reviews, I know that you get a credit for buying, but I haven't been able to find any discounts. I've had pleasant interactions with the customer service reps. I ordered two white chairs and they sent a brown one and a black one. But they were able to quickly send out to me two white ones, even though it said on the website that they were sold out after they had been shipped. I would like, though, that they would add more high-end items.

Outdoors TK classic Laguna 4 piece deep seating group - Upon receiving the product I found the glass top for the ottoman was shattered. I contact Wayfair Customer Service and was immediately offered a replacement. Everyone I talked with was polite and assured me they would follow the replacement to be sure it was sent out properly. The replacement came in perfect condition. I love the set and the entire family is enjoying the comfort it provides. Great product!

Wayfair had what I was looking for and my experience with them was generally favorable. However, there was an item that seemed partially delivered. I had to call back to get it replaced, and they sent it out in a timely manner. The cost and quality of their products were a cut above the rest.

I like Wayfair a lot. They're the only company that I could find this particular cursive writing numbers or words for my home. I also just bought another Murphy bed and a shed from them, which I am financing. The products are quality and have been amazing.

Wayfair called and they said they would deliver the cabinets. The delivery truck came on time, and then they only had one cabinet while I ordered two bathroom vanities. Their packing slip said two. I wanted to make sure what the problem was, so I said I need to call Wayfair while the truck was still there. The lady at the delivery place got a little smart with me. She said, “You have to hurry because we can't keep this truck.” I said, “Well, it's not my fault and I'm not signing anything until I only got one. I absolutely need two. So I wanna make sure that I understand what's gonna happen before I sign for this. Otherwise, you can take it back because one doesn't do me any good.”

DO NOT BUY FROM WAYFAIR!!! Their employee made a huge mistake on my order and then three months later without permission they charged my bank account $250!!! They refuse to take responsibility!!! Terrible customer service! Very rude and condescending! My mother gave me gift cards and I used them to buy headboards on March 30th. The employee said all was well on the three Visa gift cards ($100/$100/$50) but looks like she made a mistake.

I decided to deal with Wayfair because when I called, the gentleman I spoke to was very helpful and friendly. Originally, I was going to order through another company and after I spoke with him, I ordered from Wayfair. He actually sold me on Wayfair. He answered my questions about the product and that made it easier to purchase. I felt that I got a real good price especially with the free shipping.

I recently bought a new house, which is why I bought a lot from Wayfair. I compared prices, and their price is better and they also have more options to choose from. They gave some coupons for a 10% discount which I used. I just click to choose a product on the website and read a lot of reviews, and then compare the other references with the same product. I'm very happy with my purchases. Wayfair has good delivery and free shipping.

Compared to other stores, Wayfair was equal to, if not better, in terms of cost, quality, and availability. We purchased at Wayfair because of the free shipping and everything we bought was pretty much discounted down. We went to their website, found what we wanted, put them in the cart and then went through and checked out. Our purchases are definitely a gem so they’re not cheaply made and are really, really good. We’re happy with all the purchases. We had purchased some bookcases and other things in the past and they’re always prompt about everything they needed to do like delivery. So when they say they’re coming, they’re definitely coming.

We were looking around for a gazebo and found it online with Wayfair. The price was the reason we bought from them. The online ordering process was fast and easy.

I had done research on brick-and-mortar stores that sold spas. After I did all my research and was unhappy with the customer service, my neighbor who got a spa from Wayfair told me all about her experience with them. So I went online and researched, and found that their customer service reps were easily accessible and easy to talk to, and I like their website. Their comment area was really helpful to guide our purchase. Also, the cost was remarkably less than other brands. So we bought a hot tub from Wayfair.

We did our homework as far as shopping because a lot of times, Wayfair's prices were a bit better than everybody else's. Their online ordering was convenient. However, I had a substantial problem with my delivery. I haven't gotten my purchase yet as they delivered the wrong item. The rep tried to make it right but I was disappointed because it was sent to our vacation home in Florida and then I had to have friends take time out of their day to go and sit and wait for the delivery. Then when the $4,000 order of furniture showed up, they dropped off a bronze bed frame that we didn't even order. Even though the order was accurate on the website and showed what was supposed to be delivered, that was all we got.

I love Wayfair products and the delivery process is fast. Their products have great qualities, and I plan on buying more from them.

Wayfair had what I wanted to purchase. The bar stools that I bought from them were on sale and the online ordering process was very easy. It’s been a good experience overall.

I hired a professional designer to help me decorate my house. She suggested a few pieces from Wayfair and sent me all the links to the items I was supposed to get. I've considered them because of the convenience of ordering online and having it delivered, as well as their products' good quality. It's pretty simple: make an account, add to the cart and place the order. I didn't have to fight through anything. However, I missed a delivery time for one of the items so I had to call today to reschedule and they were pretty helpful and nice about it.

When truck arrived with bathroom vanity, there was only the driver to unload the item. We had paid for the any room set up option. We had to hire additional people to move the item in the house and into the bathroom area. We would like to be refunded for the delivery charge please. The vanity is very high quality and beautiful.

I was trying to find the piece of furniture that I wanted and I have looked everywhere for it. I wanted a better quality piece of furniture, so I was hoping that this one from Wayfair is because I paid quite a bit for it. I ordered online and they were prompt. But, we didn't even get them in the living room yet because our carpet is not in yet. We had them put in the garage and we unwrapped to look at it. It’s got a rip in the furniture and some marks on it and the stuffing is not right. Whoever was moving it must've dropped or dragged it and taped it because my husband saw the taped up mark on the plastic when he pulled it back up and the bottom pieces were packed with cardboard around it but not on the top part. I talked to them about it since there could be extra packing on the corners. I've tried to reorder everything so I'm hoping that it comes here and they exchange it.

When we bought a house and needed lots of new furnishings, I wanted to get everything from the same place. Wayfair had really good prices on their items so we went there. While waiting for the closing of our house, I knew what we needed so I kept the cart for about a month. After we closed on our house, I ended up purchasing what was still in my cart or updating anything that had expired. We got a 10% discount from them and it was given to my husband for a different purchase.

Wayfair is the only one that carries the only desk that I liked. The quality is outstanding and considering the size and the quality, its price was fair. Also, the online ordering process was very easy. I read reviews about the desk and most of them were negative. Some reviews complained about customer service and the delivery time, but I’m glad I didn’t listen to the reviews. I almost didn’t buy it because of the reviews about Wayfair and the desk. I did anyway because I liked it and everything was outstanding. The desk came two days after I ordered it. They said they will call 30 minutes prior to arriving, and they called 28 minutes prior to arriving. The men were very nice.

Aside from Wayfair's free shipping, I also took advantage of their 20% off offer. I'd recommend them but not their shipping company which I'm having a real hassle with right now.

My experience with Wayfair has been nothing but positive. I have ordered everything from dishes to rugs to light fixtures and have been very pleased. Everything arrived in a timely manner and a representative even followed up with me to make sure I was happy with my purchases.

I’ve known Wayfair for a long time. They had what I wanted and I ordered a couple of bathtubs and vanities. I ordered them online and my orders showed up. I didn't have any problems at all.

A friend of ours ordered a bed from Wayfair and she was very happy with her experience, so we tried it out. We also did some shopping around and it seemed more convenient to buy from Wayfair because I can shop from home instead of going to all these different stores they had the same things in. Since I never ordered from them before, I went by the feedback that other people gave me. Everyone was saying their things came pretty fast and if they had any concerns, Wayfair quickly resolved it.

1st everyone at Wayfair has been very nice and I really appreciate that. Thank goodness everyone was nice or I would never order again. Ordered tub. Took many weeks for delivery. Other than Wayfair delivery driver never called and just left tub sitting out front of my house. Tub did not work (bad pump motor). No one in area would repair tub. Factory rep said they had a local dealer. Local dealer said no way would they repair pump. Wayfair rep found a repairman but it would take several days and wanted my money upfront. Factory sent new motor (took 7 days) and they insisted on my credit card number for a possible 75 dollar charge. I ended up installing pump myself. Packaged old pump up and had to hunt down a UPS to send broken motor back to avoided charges on my card.

We shopped and ultimately purchased patio furniture from Wayfair. We utilized both online chat and e-mail exchange to make sure we were buying a patio set we wanted. We found the Wayfair folks to be extremely responsive and helpful in pointing us to the item that would fit our needs. We did purchase it and are extremely pleased with our purchase. Definitely would buy again and recommend Wayfair.

I have two issues. First, I wanted orange cushions and relying on the picture, that is what I ordered. However, the cushions delivered are a brownish rust with only flecks of orange. Secondly, the website said the items would be delivered to the first flat surface. However, when the delivery service called, they said I had to have someone on hand to help take the items off the truck because it was only the driver and he had no lifts to remove the items from the truck by himself. I had to make difficult arrangements. As it turned out, the driver was very accommodating, explained he had a lift which is not normally the case, and delivered my items further than I expected. The point is however, that there seems to be a communication gap between Wayfair and the delivery service that they employ in my area...

It was so easy dealing with Wayfair. They know exactly what I'm asking for and they're so helpful than the other companies. Their products are also very good compared to the other stores I went to. The first thing that customer service told me about were all the advantages and I was so happy. One of the bed came without the box spring. I spoke with their rep and she sent me another one right away which was very nice. Also, ordering online has been perfect.

I went with Wayfair because of the price point and then I got a hold of their customer service that was really helpful. She actually sat with me on the phone and did my whole entire order with me. If I was trying to get the wrong bulbs or the wrong this or that, she would help me. Since then, I've ordered some other things just by myself online like my Nespresso coffee maker. But a lot of times I do like to talk to a customer service person. The furniture I purchased is beautiful so I hope it holds up to wear and tear. They gave me a special discount because I ordered a certain amount. I thought that was really super nice. All in all, I would recommend Wayfair.

I purchased a Shenandoah All Cedar Swing Set and received it on 4/25/16. Bill or Lading Number **. The box was damaged and some of the parts were missing/broken. I called and Spoke to Nancy **. She advised me to email a list of parts that needed to be replaced. After I did so, she sent me a email response to contact the company directly, if I had any problems that she would send me a new swing set. I tried to contact company several time with no luck. I sent Nancy emails but all of her responses were that she could not help me and that I had to contact the company. I finally was able to contact the company in May but it is now June 5th and I still do not have the replacement pieces. Very disappointed with this purchase.

I first learned about Wayfair through Facebook and then I started getting emails then buying a couple of things through them. I chose them over other retailers because of the free delivery. I live in the mountains in Colorado so having items delivered to my house is a huge plus. That’s a reason why I look to them for a lot of my online ordering upfront and they just have such a wide variety of things. I'm new to online buying and it's very easy to look at the reviews and find what I'm looking for with them.

Ordered dining room furniture: table, six chairs, buffet, 3 bar stools. All delivered and set up white glove and was extremely satisfied as to how smooth the process was handled. However, I ordered incorrect size bar stools. Wayfair made it right; picked up wrong ones and the right ones delivered. Love my furniture. Excellent company. I have ordered more furniture from there.

Wayfair had to put my order on hold because they're saying that the address didn't match my bank card. But I told them no because it's getting sent to my work area and my address is actually different. So they got it done and released real fast. But we're still waiting on the sofa, and haven't received it yet. We decided to purchase from them because of their prices and the durability, and their ratings looked really good. And so far, they've provided good customer service so I would recommend them.

I like Wayfair's price compared with other retailers. They also have better products. My interactions with their customer service was the best I've ever had. Everybody was nice and on top of the business, and anytime I sent an email, I got at least one or two responses back. I had a situation where the item I wanted was not in stock so I had them email me. I kept getting emails that the product was back in stock but it wasn't, so the customer service helped and they let me pre-order my item which is being delivered today.

Wayfair had what I wanted, and I didn't consider other stores 'cause I couldn't find what I wanted anywhere else. The products that they stock were way better than anywhere else and they're good quality. Also, the ordering process is very easy. Once everything arrived, I needed more so I placed an additional order, and everything went smoothly.

I have been extremely pleased with my experience, and plan to continue doing business with you as I order more items for my home renovation project. Great prices, exceptional products, and awesome customer service.

I've been using Wayfair for years because they always have better prices and cheaper or free shipping. Usually, availability is better as well. Most recently, I ordered a very expensive bathroom vanity. It was exactly what I was looking for and the price was better than other retailers. I was able to order it online quickly, no problems, and I got an email right away saying that they're tracking on my order and that when it gets to a destination, I'll be contacted with the shipping date. So, I was contacted as soon as it arrived at the local partner and I was able to set up an appointment very quickly. They delivered it on time and everything was good. I've always had great experiences with Wayfair and their customer service in general. They give me a much better overall shopping experience.

I was searching for furniture and came across Wayfair. I decided to buy from them because of the variety of selections that was available. I haven't received everything that I've ordered, but the items that I've received so far are good. Although the items that I've ordered doesn't come in quickly, and one time, they had to postpone delivery for one of the products. But other than that, I'd recommend Wayfair.

Twice I have ordered items. Both times the item was damaged. Replacement parts sent for 1. Second was completely destroyed... After weeks of getting the runaround, I was told it would be 3 months for a replacement... I was refunded no comp.

Wayfair had a couple of pieces of furniture that we wanted which we liked more than what we found anywhere else. The cost was good. Wayfair sent me a direct mail worth 10% off and I used it. I haven't received all the items yet but from what I've received, the quality's also good. The availability is on par with what you get from a normal store, so I'm pretty satisfied with everything.

I ordered patio furniture which was delivered from California to Philadelphia within a week. It took two weeks to have my furniture delivered to my house from Philadelphia which is only 60 miles away. Customer service was good, not very sure about their logistics. We are still waiting for the covers that did not show with the order.

We are very happy with our new chairs.

Wayfair had the items I wanted at the right price. I also had a 10% coupon to use as well. They have good quality products and shipping was super fast. I ordered hoping the delivery would start by mid-June, and some of the stuff arrived the next day which was good though I haven't unwrapped anything yet. There was one item I would like to order but I couldn't as it was out-of-stock.

Natalie was great! She understood everything and all my concerns and was able to quickly resolve my problems without ANY issues!! I will recommend Wayfair.com to all of my contacts.

Wayfair got what I was looking for and their online ordering process was simple. The whole experience was positive and I would recommend it.

Wayfair's merchandise made me decide to pick them. Ordering online from Wayfair was very easy and I've taken advantage of their free shipping.

We're trying to furnish our house. We looked through the different pictures at Wayfair's website and picked what we liked. We had a 10% or 15% coupon that we were able to use. The person who my partner was working with was very good. She helped with coordinating when to order and when to get things shipped. Though we haven't received anything yet, our experience with Wayfair has been excellent.

The delivery people from Wayfair were very nice and courteous. We were very happy with them. I love the sofa that I got, however, it had a long scratch at the back of the top left side. The delivery guy took a picture of it and I've also reported it on the delivery receipt as we will need it to be replaced. I'm a little upset because I had to take off from work for the delivery as it's such a big deal for me, and now, I have to think of another day where I'll be available to take off and get the replacement. If they could check the quality of what they're delivering beforehand, it saves us all the trouble. But, other than that, I've always had positive experiences with them.

Our experience with Wayfair was very convenient, fast and exactly what we wanted. The variety of the products they have made me chose them over others. They were also the best price that we could find. Moreover, the online ordering process was good and easy. And then we were offered an additional program instead of ordering as an individual, to order as a company and that there would be additional discounts because of that status. We were very happy and we would definitely use them again.

I like Wayfair's merchandise better than others. It's better in quality and they have more variety of the stocks that I like. One of the things that I also like about Wayfair is people were leaving good comments about their whole experience. I had a little trouble when ordering but it was my mistake. I put the wrong address and it didn't match where the team was delivering and my card. But other than this, the ordering process was easy. I just went through and looked at the stuff and kept going back and saving the stuff I wanted. I found a lot of stuff that I like but I could only buy so much.

I like Wayfair's style and the way they do their decorating so I went with them. Their Memorial Day sale was awesome, too. I got a loveseat for $231 that was $1,000 normally. The online ordering process was easy. I commended the girl that I was on the phone with. Everybody from the customer service had been really wonderful and even when I had to do a return for a bed. It's important to me because it's for my father-in-law when he comes back. He's having chemo treatments and we want him to have this bed. We got the new headboard, but they didn't come to take the old one yet. I am still waiting for them to pick up the return which has taken a long time. But other than, my experience has been really great, smooth and easy.

Placed my order on May 5th for a filing cabinet and desk. Cabinet was delivered first. Two of the pre-drilled holes were in the wrong place and the bottom of the cabinet would not stay in place. When the desk was delivered only ONE of TWO boxes was delivered. Box clearly stated Carton 1 of 2. Took customer service almost two weeks to get me an answer about the second box. I then get an email stating an entire new desk will be shipped to me, not just the missing box. Estimated delivery is not until June 16th. That's almost a month and a half after my order was placed. This was my first and last time ordering from Wayfair.

I contacted Wayfair because my purchase arrived damaged. They immediately took care of it and I got a full refund. Great customer service! Prompt response and issue resolved without any problem. I will recommend anybody to buy from Wayfair.

We bought a tub through Wayfair and I like their service. I've actually got a builder type account set up as well. So far we're satisfied.

Wayfair had a lot of selections and sectional sofas which are pretty competitive. About a month after I placed an order on the internet I got an email saying that my credit card transaction wasn't going through. So I called them trying to settle that and by the time I was able to settle the credit card transaction, which took a couple of days because I had to ask for a credit limit increase, the sectional sofas that I've been waiting for more than a month and which took me two months to pick out, got discontinued. I got really upset because this is something that involved a period of over two months for me to wait for.

Wayfair has a variety of everything on their website and it's easy to order online with them, but I haven't received my purchase yet.

Haven't received my order yet. Ordered it May 7. Found out it is out of stock, though nobody at Wayfair contacted me to communicate this. Probably won't get my order until July. I needed it for a guest staying at my house in mid June.

We placed an order for CR Plastic furniture. As advertised the items were fully assembled. They sent in assembled potent which was not advertised. The discount which we received isn't worth the hassle of having to assent the amount of furniture we bought. I feel I was scammed.

I was looking for a gazebo on the Internet and Wayfair's price was good. The online ordering went very well, too. Although I'm still in the process of getting ready to put it up, I'm satisfied with the service so far.

Ordered a JenniferMurphyBeds - Queen Mobile Murphy Bed but it was delivered damaged and Wayfair picked it up and sent a replacement. But the replacement was deliver damaged as well. The packaging has specific directions on shipping and handling and in both cases the shipping agent failed to observe those instructions--Fail. Customer Service is great and very helpful and concerned. A+ for Customer Service.

Went to Wayfair's website because of the breadth of their offerings. They had pretty much every different type of every different thing listed, so it worked out. One of the three things that I ordered looks good. But even though they were the only ones that had this particular one, I felt like the cost was a little high, but the quality is very high too. I had a mover's discount for some percentage off on select items, so I took advantage of that too. The overall experience has been easy and fast and I even ordered more from them.

Very happy with the entertainment center we purchased. It was exactly as ordered. The delivery people were very helpful in setting it up. Only complaint was that it took so long to get here, but now that it is here, we are very happy with it. Thanks Wayfair.

My experience with ordering and receiving through Wayfair was great, no complaints. But I am disappointed in the product. After spending 3 hours assembling it, I felt the alignment of the nuts and bolts were not accurate and took much time to secure using the small tool. But my biggest disappointment is that the cushions Are Not waterproof, and have taken on lots of water without easily draining after just 1-2 rains. Really a shame and I would return it if that didn't require me spending 3 hours taking it apart.

Wayfair's cost is good and it's pretty easy to order online. I had to call one time to get information on an order and they were helpful.

Thank you for your response. I am not sure I will make another purchase; however, I appreciate your offer.

The whole process is very easy and the delivery went well. I feel like the packaging was very sturdy and had no issues with the furniture. The selection the furniture is extremely satisfying!! I plan on buying all my furniture from here in the future.

I went for Wayfair because of the price, the selection, and the quality. Everything was good with the website and the online ordering process. It went well overall.

Very pleased and happy with my orders through Wayfair.

Great website - hours and hours were spent looking and reading reviews so I was very confident the product would be top quality. Stools needed to be welded, table needed to be glued, sofa has puncture marks and a tear from nail heads, bed frame has a ding and cracked paint, and shower curtain has a nasty stain. Products were delivered on time but the quality is very poor. Won't shop Wayfair again. Will not recommend to friends. Very unsatisfied.

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Palazzo 60" Double Bathroom Vanity Set by KBC. Although expensive, this vanity is incredible quality and very beautiful. It looks even better than the picture!

I went to look at Wayfair and I grew interested. I purchased one thing and it came quickly and on time. Everything was great and I really loved the whole process. I kept coming back to purchase some other things. I like the quality of their products. I never had an experience of getting a bad quality stuff. A product is described in the way it looks on the pictures. Usually, they have a great description of things, too. Whatever they have on their website looks good for the price. It's also always nice to have some discounts when I'm on time for them and to get the points too. I get some money back for purchasing things. I can also use them against my payment.

When my table arrived, a small decorative piece was broke on the leaf. I emailed customer service and got a response within 2 hours apologizing and the agent gave me options which went above and beyond what I expected. Great job!

I ordered a 2 Piece Sofa and Loveseat Set--color chocolate. This was my first time ever purchasing furniture of this magnitude via online so I was a bit nervous. Nevertheless, you never know until you try. Well now I know. I received my furniture and was not aware of a few things at first. Called Wayfair and they explained where parts were stored so that I could assemble my furniture.

Wayfair's prices were reasonable and their shipping has been incredibly fast. The online ordering process was quick and easy too. Without a doubt, I would do it again with Wayfair.

I got the center pieces for my house from Wayfair since they had the lowest price that I could've found - comparing with other stores like Target or even Wal-Mart. Plus, ordering online on their website was easy. I made a purchase from them worth almost $6,000, and that was the first time that one of them was a little damaged. I submitted my replace order for the item and they said they would contact me within one business day. They're great!

Easy to order and fast delivery. Items were beautiful.

I furnished my entire house with Wayfair. Everything came on time or early and is beautiful. I will never shop anywhere else.

Wayfair offered free shipping and it was easy using website during the online ordering process. I also talked with their customer service team regarding shipping and they were knowledgeable and answered all my questions.

When the set arrived there was a dent in the tabletop. I called Wayfair and they shipped a replacement. Assembly was easy except for 2 damaged thread ends which I cleaned up with a file. The set is beautiful in our patio and we are glad we got it.

I love the kitchen table and chairs, no damage nothing and color perfect. The table for dining one corner has push back on it. The set two end tables and coffee table - one coffee table has corner where wood is ruined and large coffee table same thing. I love the size, style, and solidness other than not happy with damage, couch perfect, two chairs, perfect, size, comfort, color.

Wayfair had the product we were looking for, so we went with them. We received email updates on where the product was and when it was going to get delivered, and there was a 10% off, too. The ordering process online was easy and the overall experience was simple.

I chose Wayfair for their price, options and quality. I'm a designer and I'm not at the site where a lot of my purchases are delivered, so I would have to get details on the delivery from their customer service team. Their website is easy to navigate and manage which is really important to me. I cart everything as I shop for clients and then go back and put things in and take things out so I can locate them quickly.

Still waiting for part of bed, only 1 box of 2 came.

Love my couch. Just enough bling. Paid extra for delivery to king room with set up. Worth it. Should have marks where the legs screw in though.

Excellent customer service through entire process.

The table we ordered is great. The chairs are comfortable and sturdy. The amount of styrofoam used in packaging was a major issue. We are unable to recycle any such product and pay per bag for trash. Please find a more environmentally friendly option. We will not be shopping for any big items from you until we can be assured that they will not include that packaging.

Ordered May 7th and still haven't received it. It's been sitting somewhere supposedly missing a part of the shipment. Was never contacted about this by Wayfair. I had to call the delivery partner to find this out.

I've been a customer for a few months now and love everything I've received!

I appreciate how quickly I was helped when my dining table was delivered damaged. I called Wayfair the next morning, expecting to be on hold for long amounts of time and have some frustrating experience. Instead my call was answered quickly and Matt immediately ordered a new table to be shipped ASAP. I haven't received my new table yet, but I expect it will be in good shape this time.

My wife's debit card was inappropriately listed as the default card and charged a large amount causing hundreds of dollars to the negative at the bank. The Wayfair associates were so kind and helpful getting everything resolved. It was a stressful situation and they have completely resolved my problem. Thank you all so much for your patience and understanding. Wayfair is the best!

The furniture is beautiful and very sturdy... The only problem we had was putting the pieces together. I would suggest a power drill and some help... Your customer service was outstanding! Thank you! My client was very happy!

I put in my order on the week of 5/2. Originally, the expected delivery date was listed as "on or before" 6/2. "A Whole month?!" I thought? I was so young and hopeful back then. Three weeks later, on 5/24, I contacted Wayfair to see if there was an update, since there still wasn't any update on the order and it was still "preparing for shipping". I spoke to "Maria **". She politely informed me that the order had been completed, and was scheduled to ship on 5/18 - a full week before I opened the chat session. She also informed me that it had never been picked up by the shipping company. I guess nobody thought to call them. Maria offered to contact them for me, and I agreed.

Very good customer service. I was so impressed with their service, every person I talked to was very helpful and kind.

We are very pleased with the media cabinet we ordered from Wayfair. It arrived timely with no damage. Both the cabinet and the color were as pictured online. It is a beautiful addition to our home. We will definitely consider Wayfair for future purchases. Overall it has been a very good experience. Thank you!

Other providers offer the same furniture, but Wayfair had it cheaper and had free shipping. So my wife ordered a vanity from them but it arrived broken. She took a picture of it and they were able to send another one immediately. It was so frustrating, but they made it as easy as possible. The only thing I would complain about is when I call them, I have to listen to 30 promotions before actually getting connected which is slightly obnoxious.

We have only received 2 of the 3 items we ordered from Wayfair. Feedback is below: Delivery charges- exorbitant. This must be how you keep pricing so low. Granted, we requested expedited delivery but non-expedited delivery wasn't fair either (especially given that your website had a promotion for free shipping over $50 or $100). As a first time buyer this makes me hesitant to shop Wayfair again. Quality and assembly- the bistro table we ordered looks nice and was easy to assemble. The dresser also looks nice but was a bear to assemble. My husband and I have both purchased plenty of furniture that requires assembly, but the level of assembly required on this is ridiculous. Again, this makes me hesitant to purchase from Wayfair again. We will receive our flier this week so feedback is tbd on that item.

I ordered a dining table set. I chose to pay for delivery and assembly. The set arrived exactly as described online. Very happy with it. We were sent 6 side chairs instead of 4 side chairs and 2 arm chairs. I contacted Wayfair and they immediately shipped the 2 arm chairs, and they arrived 5 days later. Customer service was extremely helpful. The downside is that I paid for delivery and assembly and since we didn't receive the correct chairs we had to put together the arm chairs by ourselves. It wasn't extremely difficult, but it wasn't something I wanted to spend my time on which is why I selected to pay for assembly. I am very happy with my Wayfair experience, I would encourage others to order from Wayfair, and I plan to return for future purchases.

I was never given advanced notification for delivery of our hot tub. I checked online a day before and the package showed to still be in CA while I live in NY. The next day I checked and it was scheduled for delivery that day. I had to rush home to be there in time. Other than that the price was right and the hot tub is great. The local delivery company used was awesome too, very helpful.

I ordered two items on the same day. One item was delivered and still waiting of the second item. Which wouldn't be a problem except when I looked online for delivery date it stated it has already been delivered. Now what?

I chose to buy from Wayfair because of their prices. Their products were very good in terms of cost, quality and availability compared to other retailers. I was able to take advantage of the financing which was easier to pay. It's getting a year to pay it off if you had an order over $500. Online ordering was a very easy process. I wanted to return one of the items that I ordered because it was damaged. When I went online and expressed the issues that I had, they were very prompt in their response and I was very satisfied with the outcome. Overall, it was easy, economical, and satisfying with Wayfair.

I saw what I wanted on Wayfair's website. Their reps were friendly, knowledgeable and helpful. But I wasn't happy with the way the delivery happened. There was a timing issue, so it wasn't what I thought it was going to be.

Perfect and exactly what I ordered.

A problem arose with my order just after it was placed. My fault. I contacted Customer Service. The C/S Representative was fantastic in straightening things out within minutes. This was my first ever experience with Wayfair but not my last. The Wayfair Customer Service folks are the best. BTW, the products I purchased had to be shipped on a pallet by train from Southern California to Upstate New York. They arrived within a week in pristine condition. The products were top quality at a fair price. I could not be more impressed or more pleased with Wayfair.

The way you present certain info on your website is misleading.

The couch we purchased turned out to be just what we ordered. The shipping company however was terrible. They were supposed to call before and did not. They left the couch in its big box on our front porch and just left. No knock. No contact. We were out of town that day so it sat on the front porch visible to everyone passing by for quite some time.

Kind, pleasant, very helpful and professional... Very willing to help us with our issues and correct all the problems so that we were satisfied. Thank you Wayfair.

I ordered a dining set. I had seen it at Home Furniture so googled the brand and model and it came up on Wayfair. It showed the set - table and 4 chairs. It was $192.00 less than Home so I ordered it as it was the same one. It took 3 weeks to arrive. I was out of town as I only had gotten 24 hours notice when it was arriving and at that point I was already out of town. The following day when I got home it didn't seem like the box was large enough. I opened the packing slips. One box was the table pedestal and the other box was the table top, no chairs. I checked the Wayfair site and found under helpful questions it did NOT include the chairs which I should have checked prior I guess. I called Wayfair and spoke with Tanya. She was in agreement that it was misleading that it shows as a set 217349 and she also could not find the chairs.

Before placing this order I called and received a quote and information on shopping since I was limited to Friday deliveries since I was working out of town for several weeks. When I did the customer service agent informed me that I would receive a range of days to choose from when it arrived to my area so that I could arrange for a Friday. However, when the carrier called they said they could only deliver on Thursdays. I called Wayfair and they arranged for another carrier to pick it up and deliver the order but they unfortunately tried to deliver it on a Monday. They agreed to come back on Friday but never showed up. When I called them they informed me that the order was damaged on arrival to them. That translates to they've had the item for over a week, tried to deliver it to me damaged, and didn't contact anyone at Wayfair to let them know for a week.

Easy to use website, accurate product descriptions and images and the merchandise arrived on time and in perfect condition. Can't recommend it higher!

Our vanity came in on the timeframe they gave us. Pay the 50.00 to put it in the room you need it was heavy for the two men who delivered it. It was packed very sufficient not a thing was damaged on it. I was so happy about that. The cabinet is very nice and modern. I love the square sinks because they are deep. So far so good. It looks nice in our bathroom.

Overall, a good experience so far. My only concern was that after I ordered the swatches, a customer service agent contacted me and offered to extend the 20% off that day only. As I had not yet received all the swatches, I did not feel comfortable ordering that day. I did not hear back from her. When I did receive the swatches, I placed the order with a 10% off coupon. That next day, the customer service rep replied that she could still offer the 20% off but when I told her I'd already placed the order I did not get a reply. Of course, I had hoped that she would still extend the offer but did not hear back. If I'd known she would still be contacting me, I would have waited. Thank you.

It is an outstanding set. Customer Service is outstanding. We love it and it is most beautiful. You do not find this kind of set anywhere. Chairs are easy to assemble and for table you need two people.

We were very pleased with the product's quality, the helpfulness and professionalism of the delivery team, and the instructions for constructing this play house. The customer support people were also very helpful, particularly because they 'locked in' the price while we determined whether or not to go ahead with the order. This ended up saving us thousands of dollars and we would not have known to ask for this arrangement.

The online ordering process was all easy and there was a 10% discount when I ordered.

The table and chairs were exactly like I expected and delivered in a timely manner. I will be happy to use Wayfair again.

During order placement, there were different delivery dates established, many of them 2 weeks away. Two of the first three items were chipped and the rest delayed by more than a month. Replacement piece was requested a month ago, one arrived and the one missing. Website will send the product in 4 days on a new order but the replacement is pending since 60 days! I cancelled a separate order after the fiasco with the first one. Not to mention the daily sales emails...

Ordered hot tub May 5, no communication from Wayfair, except note "preparing for shipping, Estimated delivery by June 5". Now May 30, not yet shipped, seriously doubt it will make it!

Very pleased with the customer service. Would rate Wayfair CS a notch above any other online merchant I've done business with. I had two issues, fairly minor, that were promptly and satisfactorily addressed, followed up by a phone call, 5*.

Annette credit has been placed in the bank. I work in the Fraud Dept of a bank, Credit Card services. Yesterday I had a beautiful call from a distressed young lady who purchased a day lounger with a right arm, with white glove delivery (from a no-name company online). When she address her situation, 1) very rude CS, 2) they delivered a day lounger with a left arm instead of the right, 3) the white glove service went as far as to bring the item in, unpack, and take the packing material, they did not put it together for her.

All Wayfair is interested in is making a sale. Little to no support is offered thereafter.

Horrible experience and poor accountability. Over twenty days for delivery and still counting.

The service was prompt. The rep I spoke to on the phone was knowledgeable and polite. My mistake was ordering rugs with a rubber back. The smell is awful. I don't know what to do with them.

While researching online, we saw great reviews about Wayfair and decided to pursue it. They absolutely have a wide selection of items. When we contacted their customer representatives about measurements of certain components we were purchasing, they did a really good job of getting back to us in a timely manner which was fantastic. Wayfair does a much better job with packing their items than with another company we've dealt with. When it comes to packaging, items that come do not have dents on it which is great.

I ordered my hot tub May 3rd and they said I would receive it on or before Jun 1. As of May 30th it still has not shipped. I have inquired 2 or 3 times and each time they says it is going to be shipped tomorrow. They charged my credit card over 2 weeks ago. Not Happy!!! Hopefully it will be here soon and I can give you a better rating.

I order from Wayfair quite often, but my most recent order was an American Spa hot tub from Cal Spa. I never write reviews but I have to comment on this one. The freight department needs to work on the companies they hire for delivery of large items like this, terrible. That being said the customer service when I encountered problems with the delivery service and two damaged items on my spa was fantastic and very professional. I worked with CJ and she responded to our complaints and problems immediately. I was amazed to be taken care of so well on a holiday weekend too.

Ordering from Wayfair is always a pleasure! I purchase frequently from Wayfair, and everything I have purchased is exactly as represented on their website. And the prices are reasonable. Only once did I have to return an item long ago, and there was absolutely no problem - easily returned and item was replaced.

It's all been great with Wayfair. There are more selections than other retailers.

Delivery was on time and boxes containing the shed were placed in front of my garage as I asked. The product arrived undamaged and I was extremely please with the entire transaction from start to finish. Also Wayfair had the cheapest price at the time on this shed. I would highly recommend Wayfair to anyone thinking of making a purchase from them.

I went with Wayfair for their free shipping and it has been very easy to navigate their website when I was ordering.