Wayfair Reviews

Completely addicted. Everything ships on time and is in great condition. Had only one mishap and they immediately refunded the money.

This was my latest order. I have been happy with both the product and the delivery. The pricing is excellent and before I have to buy an item I will look to Wayfair first. Your product search is easy, and the pictures really show a good image of what you would like to buy.

Customer service could be better. I have an issue that has still not been properly addressed and answered. Have spoken to 4 people, 3 of which did not follow up with me, as promised.

Excellent customer service.

I order 2 items and the writing desk came defected. Can't put together the Bramble Wingback Bed. Came yesterday and missing 2 pcs on the side of the headboard. Still waiting for customer service email me back.

Great price, fast shipping, arrived in perfect condition - no complaints.

I have ordered this mirror twice, I really liked the piece but it was very poorly packaged and mailed. I have even informed the CSR before it was shipped the second time but it came even in worst condition than before. I really like your website but issues like these give a pretty bad user experience. I am afraid to order any delicate part from Wayfair anymore.

My order was reasonably priced, shipped promptly, well packed, and arrived quickly and intact. It looked just like the picture. I'm now enjoying my new dishes very much.

The teak bench is beautiful and perfect in our bathroom. It is very well made and was so easy to assemble. The stain color matched the picture perfectly. This item arrived on the day promised and was packaged very well to prevent damage.

I have ordered over a dozen items in the last few months. Some which required assembly, some not, big and small. I have found to be fully satisfied with the quality and pricing of all the products as well as the customer service. When I have run into an issue they quickly remedied it above and beyond what they had to. I would recommend Wayfair to everyone!

I've used Wayfair to order several items. They all matched the description, but some of them didn't work for my needs so I had to return them. The entire process was so easy. The bed that I last ordered was beautiful and went together very easily! I'm so happy with Wayfair and their selection of home furnishings!

Very happy with the side table and turn around time from order to arrival. Very accurate description and easy assembly.

I had purchased a comforter and it was just what I wanted. However, after 2 weeks some threads started coming loose from the tucks on the comforter and left a tiny hole. I emailed customer service telling them the problem. They responded very quickly and said that another one was on its way. This is awesome service!

We fell in love with the tiles and immediately ordered them. When they arrived (fairly quickly), I was uncertain of the packaging. There weren't any broken pieces but there also weren't any type of instructions (the only reason I didn't give a five star)! We did some googling and learned! They have made our fireplace a focal point. We ordered more in order to construct a hearth. WOW!

I was sent an email that I should receive my order by June 30th. Now I received an email stating scheduled for a future date. What does that mean.

They have a great customer service dept, anytime there is an issue with a back order or a return they promptly respond and follow up. I definitely will continue to do business with them.

I ordered a desk on June 9th and was told it would arrive between June 23 and 28. It still has not arrived. Apparently it got stuck at a shipping center.

I have placed a few orders with Wayfair and absolutely love their service and products. A friend recommended them to me and I am very grateful to that recommendation!! Wayfair is superb in all ways.

Items as described.

All the products I received from Wayfair have been great.

This is the first time I ordered anything from Wayfair. I ordered a bed ensemble and when I received it the colors didn't match my decor. The return process was seamless and the timely. Was very pleased with the whole experience and will definitely be using Wayfair again. Will highly recommend this site to all of my friends.

Wayfair really came through for me when I needed an item delivered asap. The customer representative was very helpful on the phone and assisted me with placing my order. She even followed up on the delivery by email and even checked back with me a few days later to make sure I was happy with my purchase. Will definitely use Wayfair again and have recommended them to friends and family.

So far I have found the best prices for quality goodies for my new home on Wayfair. I am so happy I found this site! I've saved hundreds of $ so far with lots more shopping to do! :) Thank you Wayfair.

Got one wooden file cabinet, liked it so well ordered another. Prompt delivery although price increased. Easy assembly if you have help. Directions are by illustrations not words which can be confusingly irritating. Second one was better than first. Works well looks good.

Still haven't opened the product to set it up but it came days earlier than expected which is nice. The package was set neatly in my porch. The delivery personnel called 30 minutes prior to their arrival to let me know that they were on their way.

I was not notified twice that my couch and love seat would be delayed. I ordered and paid for them almost a month ago and by the time I receive them it will be a month. I called customer service via Wayfair and all I was told is that it's up to the shipper at this point and I'll be notified when they come in. They've been sitting in North Carolina for 10 days now. I live in Fl, I receive items from China faster than this. I am very unhappy.

I was given a delivery window. Called again the day of to let me know they were supposed to be a half hour away. By the time the sofa arrived they were over an hour and a half late. I called WayFair while waiting for them and they told me they have been calling the drivers and they are not picking up, and that they didn't know where my furniture was or if I could expect a delivery. I was told I would be called if they could get a hold of the truck. When they arrived they did not apologize for being late and proceeded to scrape and drag the sofa through my front door (my landlord is watching this happen with horror).

I had a wonderful experience with Wayfair. I loved all the pieces of furniture that I ordered and received exceptional customer service with one or two products that had imperfections.

Everything arrived in great condition and as expected except for the color – ordered an emerald green and seems more teal in color. There were no photos online to really know but it's very comfortable so I'm happy keeping it.

Very fast delivery. Very happy with spread quality and fabric is great.

Would definitely recommend Wayfair to others.

Viking professional 5-ply non-stick 10" frying pan - well made @ a reason price.

I ordered two bed quilts. One for the master bedroom and one for the guest bedroom. I was extremely pleased with both of them. The quality was very good. Good price and good deal.

The table I purchase was damaged. I am very sorry that I could not send the merchandise back. I am not going to order from this company again.

We ordered the Wesling coffee table. When it arrived we were excited to put it together which only involved the legs being attached to the table top. My husband noticed the part that attached to the underpart of the table top was bent and therefore wouldn't attach properly. We called Wayfair customer service. They were polite and helpful. Without hesitation they quickly ordered another set of legs for the base of the table and apologized for the inconvenience. Although we are waiting for the new table base to arrive and can't enjoy the table yet, it was so nice to receive such professional customer service. Thanks Wayfair!

This is the third item that I have purchased From WAYFAIR and as usual I am very pleased... My kiddos were beyond excited about the bunk beds. This is a store that has so many items for your home and great prices. I just love the quality items and very user-friendly website. I will always shop here first.

I have always experienced great customer service with Wayfair. They are always very friendly and address any issues quickly and fairly.

I have ordered several smaller pieces of furniture from Wayfair. They have arrived on time and in good condition. I would and have recommended Wayfair to friends and family.

Anything I want or need for my home, Wayfair is my first choice. From my beautiful electric fireplace TV stand to my bundt pan and shower curtain, Wayfair always delivers. I have saved a ton on shipping on the big things. The decor choices are so beautiful that I have found exactly what I wanted, from Mexican pottery apples to a rustic milk-can vase. They are prompt, perfect in customer service, gracious about exchanges, just everything you want in an online merchant. Five stars. You can't go wrong here.

The things I have received from Wayfair or Joss and Main have been just what I wanted and expected. My last purchase from Wayfair was huge and boxes came with holes and torn tape. I was a little worried, but the fireplace itself was not damaged and worked properly.

Wayfair is just a way of life.

I ordered and paid for the lamp in early June. Lamp never arrived. I tracked it and found it was delivered to the wrong address and was declined. I called Wayfair and a pleasant woman finally re-ordered another one for me. I have a tracking # and I tracked it and It STILL has not been delivered.

Love the selection and prices on Wayfair, as well as Joss & Main.

This order is for the 2nd server that I have ordered. I am sitting here without a server. The 2 different servers came in damaged. Now I have to wait until after August 7th. My formal dining room is a disaster. I highly would have thought that Wayfair should have expedited shipping. I am truly disappointed. The carrier has been rude with me on 3 different occasions. Not very professional!!!

Anytime I have ordered from Wayfair I have not been disappointed with the item or the delivery or price. I look there first when I look to make a big purchase.

We purchased a bed frame and a set of four pillows. We had an excellent experience with this order. Both items were shipped for free and arrived very quickly. The bed was easy to put together and has been great so far.

I have ordered several big items from Wayfair and very happy about the entire purchase process. Always happy with the products and with shipment of the items.

Received my order within two weeks. It arrived in beautiful condition with no nicks and scratches. The loveseat is what I expected, comfortable, and constructed well.

I can't comment on the product since it has not been received. Wayfair continues to move the arrival date. It was ordered June 9th, shipped June 13th, and was to arrive locally June 24th. That date has now changed to June 28th. Absolutely no updates from Wayfair on shipment. Disappointing.

All the items are good, shipped on time and so many things to choose from. You can spend hours going thru the website. Like you only went to the store for toilet paper and came out with $200 worth of stuff.

Beautiful patio cushions! High quality!

I received my items in a timely manner and they were exactly like the pictures and I was very satisfied with my items. I will definitely continue to shop at Wayfair. I like their products and especially like their prices. Very reasonable.

I have been waiting over a month and have still not received my dresser or nightstands. Have gotten the runaround from customer service. Never again will I order from Wayfair.

The recliner came within time frame. The yellow metal on front of chair was damaged on the left side. On the bottom, 4 of them had to take off so no one would get cut from it. I'll live with it only because it's on the bottom. If it was higher up I would have sent it back. Because of this I will never order anything from you again. Should have people to inspect products going out better.

I love the merchandise, fast delivery and awesome customer service.

I have not received my order yet and I ordered 20 days ago. I never received any notice that my order was delayed until I called Wayfair to see where the order was. I am told it will be another 20 days until I receive my order. Not good service. I will be cautious when ordering from Wayfair again.

Item arrived complete and meet the expectation as described on the order.

Always great items and delivery is also fabulous.

The bowl was not what was pictured. I purchased two bowls, and both of them have large cracks on the bottom. When I called to complain about it, I was told that I could send it back if I want, however I will be charged $7.00 for s&h. Also, there would be no guarantee that I would get what I want, as everything is just stacked on a shelf. When orders come in, a box is taken down and shipped.

Elevated dog beds. The beds were much smaller than expected. My 2 Labs definitely could not lay down on them. Most disappointing!

When I had an experience where I received two rugs when I only ordered one, Wayfair was A+ to work with. They took all the worry out of my hands and took care of the problem.

I could not of had a worse experience. I was quoted in writing my bed would arrive around the 16th. It is now the 27th and the side rails for it are still not here making the other half of the bed take up half my apartment. On top of this the dresser I ordered came with a cracked drawer. Customer service was no help as they ran me in circles. Expected a lot more when spending about $900 to say the least.

It got here but slow to deliver.

So, I went by all the great reviews and decided to order a day bed from Wayfair. Price was great and all seemed well. The first problem came when they delivered and no one called to tell me like it stated they would. The next problem came when I opened the box and only had a couple of the pieces (I knew that box was not big enough to hold a whole bed). I did not even have enough pieces to make a frame to hold my mattress. The arrival of this part had taken over two weeks. Next, I spoke with a "delivery specialist" who told me she would take care of the problem and would send out a "dock search request" to see if they could find it at the delivery company and if not she would put in a request for a new shipment.

Description stated, "Porch railing is not included." There was no porch, nor a porch overhang included, which is quite a big difference. When I went to the manufacturer's website, it was clear that the basic package had no porch, but I would not have purchased this item if it had been clear. I feel like I was intentionally misled.

Wayfair is the absolute BEST company I've ever ordered from. The products are of great quality! I've recommend them to several friends and family, and they too have been pleased!

Order arrived quickly and in good shape. The instructions provided for assembly were a bit confusing, but we were still able to put the table and chairs together quickly.

Bed finally arrived. Took a while. We are happy with our purchase. It works great and we certainly will buy from Wayfair again.

The wine fridge I ordered had the wrong specifications, so it did not fit the shelf I planned on using. I was able to quickly find out how to return this large box AND get a refund. I was confused about the refund part and was able to send emails and get replies very quickly from customer service. I plan to continue shopping and finding the correct wine fridge for me.

I had a terrible experience with this order. It was so bad that I actually had to cancel the order. I ordered the table a month ago. I received a phone call to schedule a delivery date. I took off work in order to receive the delivery at my apartment. The delivery never came. I then called the number I scheduled the delivery with and they told me that they did not have the table and they don't know why the delivery was scheduled.

I ordered the "Fast and Easy Rectangle Address Plaque by Whitehall" and was completely satisfied with the product itself. However, I was severely disappointed in the delivery time. I received it TWO WEEKS after I ordered it. I realize it might take a day or two to customize with the house number, but two weeks just seemed like an abnormally long ship time. Especially because the word "fast" is included in the product description.

A glitch in the website as I placed my order caused an overcharge to my bill. I called customer service, provided the needed information, and had this quickly rectified. The item purchased shipped quickly & was safely packaged!

It was a positive experience with Wayfair. I like their inventory. They have good quality, great cost and nice shipping arrangements. They're very responsive to the customer in terms of delivery schedule and follow up, both verbal as well as email. The rep introduced himself, told me what his role was and said that he would like to support us in any other purchases. I had one particular incident where it appeared the cushions did not come with the sofa and he was immediately responsive. I had the department contact me via email. We discovered the cushions were under the desk cover. With that turnaround, it was very favorable.

Customer service was very professional. I needed to return something and the process was smooth and refund was quick. However, the reason for three stars was that the product was not described properly and when I received my order it wasn't what I needed. Why should I have to pay return shipping for something that was not described properly? If I didn't like it, no problem, I would pay as it's the cost of doing business online. But when the description is not accurate, why am I required to pay? And yet the description on Wayfair.com still reads the same for the next customer. In my opinion the customer service rep should have addressed this issue and maybe offered a better solution.

To date I have ordered about 7 things from Wayfair. The price is pretty good, but the quality of what I have gotten so far is very low. When I ordered 3 pieces of furniture (all stated in stock) we got one piece - very cheap! The other two pieces have been back ordered and I keep getting emails they are shipping but have not received. The smaller items, although being inexpensive were also very cheap looking. I'll not be ordering again. Still have not gotten the rest of the furniture - although they have charged my card weeks ago.

The delivery date was communicated and then changed twice. This was disconcerting because we had scheduled vacation time so that we could be home for the delivery, only to have it changed (sooner) and then changed again. Then a small piece (foot pad) was missing from one of the legs of the chairs, so we had to go through the process of ordering a replacement. Good now... Hopefully it all holds together for years of enjoyment.

It's always a great experience buying from Wayfair! I am satisfied with most of the products I have ordered especially the recent one -fiddle leaf fig tree! Love that the shipping is fast and products were well packaged. The reviews are very helpful as well. Wayfair is the best!

Delivery was promised and not received by promised date. The table is 20 minutes from my location and it's going to take 6 days for me to get it.

Naples 36" Single Vanity Set by Vinnova. This was ordered in advance of a bathroom remodel for over 900$. I opened the shipping box about 3 weeks after it was received, in order to prevent any damage. All the paperwork matched, I was comfortable. When it was opened, in the final days of the remodel, I found it as a used product. It had been cut in one place, the drawers & shelves were covered with dirt. The backsplash had been cut down from 4" to 3 & 1/4". Making it shorter than the side splash. The top shelf had been cut. I couldn't stop the project. I notified Wayfair. They gave me a credit of 150$. I took it. Then I found out that the vanity was now selling for only 58$ more than the refunded balance (749.99$ was the selling price after my partial refund. Now the vanity is 808$). I paid well above that. I feel my refund should also reflect a price match, then a refund. That is up to their policy, but that seems fair to me.

I returned the light fixture. I received the light in very short time, and was very excited. I had been tracking this light fixture for a while. My husband didn't like the fixture and asked that I return it until we found one we both like. The ordering process was great, the delivery of merchandise also, and I am sure I will have no problem receiving a return of my payment.

Wayfair is the best online shopping site for your home. I recently ordered a rug and kitchen chairs (8x10 Florencia rug and Eames chairs). I could not be happier with my items and with shipping. I am a Wayfair customer for life!

The throws that I purchased are beautiful. They look perfect on my furniture. I went back for more as a matter of fact. Thank you.

Good, delivery a little late.

Shipping was a nightmare! Was supposed to arrive in 3 days by FedEx and did not. Had to have it shipped to a FedEx store for me to pick up and arrive in 2 days. Now I'm told it will be 3 more days! I also noticed that the price for the item I bought was significantly lowered within hours of my purchase!!

Always easy to deal with and contact. Excellent customer service and return process.

Excellence customer services.

I purchased 3 storage units for my kitchen. They are exposed so I wanted something attractive and functional. I am delight with all three. They fit perfectly in the space I had available. So happy accurate dimensions were provided -- HxDxW!

Venice 5 Piece Seating Group with Cushion by TK Class - The set looks nice but I ordered the "Aruba" color cushions and all the cushions came in sand color, with Aruba colored covers on the side, which I had to struggle to put on all the cushions. The problem was three of the big back cushion covers in Aruba were missing and it is Friday, so now I have to wait till Monday for Wayfair to get back to me and hopefully send them asap. Also, one of the ottoman cushion zippers of the Aruba slip cover was broken, so hopefully they'll replace that too. The color is Turquoise and not as dark as I'd hoped. Otherwise, it's a handsome set.

Excellent customer service, large brand selection, lowest prices found online, ALL coupled with fast delivery! I had a damaged Fiesta mug. Replacement arrived promptly, easy process, true customer service, not a gimmick to attract sales. Wayfair has now become my first online source. They earned my online shopping trust. Being retired, I thank you Wayfair.

Wayfair is my "go to" shopping site! Have never been disappointed and I highly recommend it to my friends!

VERY FAST DELIVERY! The unit I ordered functions excellently and I am extremely pleased with my purchase.

The website was easy to navigate. The ordering process went very smoothly. The item - CD case (card catalog) - was just as described and arrived quickly. It was already put together, and the drawers worked well which can sometimes be a problem. Overall, it was a great experience, and I've already received compliments on the piece.

Very good service.

Super fast and easy! Will shop here again!

Although I placed an order for an area rug, it was for my daughter. When my daughter saw it, she didn't like the design and refused the delivery. However, I was contacted by Wayfair and was told it would cost $106 to return the area rug!!! And it was further suggested to keep the rug and try to resell on Ebay or the like, if I decided I no longer wanted it. Since the return of the rug would be 1/2 the cost of the rug itself, I was pretty much forced into accepting the delivery. So be cautious if you don't think you might not like the item... Free to get it to you and an arm/leg to return it.

Ordered some dining chairs. Absolutely love them and seem high quality. Only complaint is it took over a week to ship after the order was placed.

Love, love, LOVE Wayfair!! I've ordered often with them. Most of the things have been great, but returns are super easy, too.

Coupon was entered when ordered and it accepted, giving me the reduced price, so I placed the order, but then was charged the full item price. Had to call and fight for the 10% credit, a whopping $13. At the same time and less than a week later, found the exact table for $35 cheaper plus I had a 12% off coupon at Overstock, but was told you would't price match... So screw Wayfair. I'm done with you and forever an Overstock.com customer!

My products are very unique and beautiful! I love everything that is ship to me. The shipping is also very good and I plan to order more things. Wayfair has so many products to select from that is very reasonable. It is very convenient ordering things from your own home too!

Receive the merchandise in a timely fashion in excellent condition. Process was very user-friendly.

Wayfair offers free shipping and their product is competitively priced. The online ordering process was fine, and I had a 10% off coupon that I was able to use.

Our customer liked the vanities from Wayfair and requested their product. So I went online and ordered what she wanted. Wayfair's website is very easy to use because their products are arranged by design. The reps called afterwards, and everybody was so nice. They said that if we ordered and made an account with them, we'll get a discount in the future.

I was looking for the right product choice, so I went with Wayfair. I expected to get some kind of a new customer discount for my next purchase. Overstock does that. So, I was disappointed that they don't have any program like that to show customer appreciation. It would help if they could do that. But I wasn't happy that it took way too long to get the product that I ordered. I expected it to come within a couple of weeks and I had to wait a lot longer than that. Then when I got my product, it was damaged. They did deal with me pretty quickly on coming up with a solution for that, but it's a hassle to send back the damaged product. I haven't had a chance yet to call the Customer Service reps and send the picture of what my product looked like when it was delivered. Nevertheless, I like the products and feel like they handled my problem.

I was ordering a lot and Wayfair had what I needed in stock in the amount that I needed. We're a tax-exempt organization, and it was very easy to work with them on that. I was really impressed with the customer service representatives I spoke with. They were super nice, very helpful and got everything I needed taken care of so it was overall a very good experience.

I like Wayfair's prices and their free shipping and return policy. It was very easy to order from them online and the quality of the items are good. I will try to order all my furniture from there.

I was after some parquet flooring made from bamboo so I contacted the manufacturer and after he gave me all the particulars, I was sold on it. I could buy it through Wayfair so I contacted Wayfair and they were very helpful. They put a sample online and I ordered the sample, liked what I saw and ordered it out. I got all the materials and they have an excellent people there that made sure that damaged materials were quickly ordered out. I received those the other day so we're pretty much set to go. In fact, tomorrow they're going to start the project. It's really good to have a company that when you order products and things don't go smoothly, they straighten it out real quick for you. It's an excellent attribute to the company.

Wayfair sold the same products for less and my sister uses them. We had just moved into a house and had the Wayfair coupon for a new home for 10% off so purchased some things. The quality was perfect and ordering online was very easy.

I purchased baby furniture from the company before it was Wayfair. I like that they have a large selection and it's shipped to my house, so I don't have to go anywhere. The online ordering process was really simple, straightforward and easy. The quality and the cost are excellent. However, one of the pieces was damaged but they were able to fix it.

I found what I liked on Wayfair's website. I went online, searched for what I wanted, and read the reviews. I liked what I saw and purchased it. The cost is expensive but the quality is good. I've got 12 months financing, no interest. I will definitely go through them again.

When ordering daybed cover saw no obvious data that told anyone ordering from Wayfair that you had to return within 30 days to get a refund. I placed the above order - would have kept if the color was the same as appearing online. It was not. So looked for a replacement, again from Wayfair, placed that order and am satisfied with it. I will no longer check out online Wayfair when looking for anything!

Andover dresser - Great customer service. Dresser arrived on time. Easy to assemble but one part was cracked in half. Waiting for part. Read description. Handles are plastic but it looks nice when replaced.

Outside Thermometer fits perfectly on our outer garage Coppola. Very visible to all from our deck.

I like the products that I saw on the Wayfair website, so I wanted to try it. It was easy to navigate and find the products that I was looking for. I made a big purchase but didn't have much luck with the availability of some of the products. The lead time was way too long, so I ended up cancelling some of them and the quality doesn't look great for the price. Then the box arrived completely damaged and a bunch of screws was missing. So we had to buy screws to be able to put it together which was frustrating.

I have ordered three times from Wayfair and have not been disappointed!! They are quick and the product is always what I see in the picture. Will continue shopping with them for many years to come.

We purchased both comforter sets for the cabin. They are awesome. Pretty like the pictures. They are not too heavy, just right for sleeping and look fabulous on the beds.

Still waiting to hear where and when I'll get my sectional!!! All other orders have been delivered promptly and in good condition.

I had ordered two pet gates and needed them by June 14th. I paid about $70.00 extra for two day air to get them on time, however when I checked the tracking # it was not going to be delivered until June 16th and then only one of them was delivered. I was refunded my shipping cost by a very nice lady when I called, however my other gate didn't get here until June 21st which at that time, the reason we bought them (guests with a very small dog, we have very big dogs with attitude) had left! I am very frustrated with my experience.

Merchandise was supposedly sent out to be delivered on June 1. Wayfair indicated I would have the table and two chairs on the week of June 13 through June 16. I got no email, no phone calls, no nothing. Table and the two chairs did not arrive. I called Wayfair on the 16th and was told there was damage to the table and they would get back to me. The next time they got back with me, they found my items?? I thought they were damaged. Apparently they found the items and were scheduling my new delivery. June 23, still no phone calls or emails regarding when my table will be delivered. They can't even provide its location. They can't give me a new delivery date.

I was looking at a specific bedroom set and Wayfair kept coming up. They had the Tommy Bahama beddings that I wanted and they had the most choices. The delivery was really good, too.

I placed an order of wine glasses and flutes on Wayfair.com. When they arrived 2 glasses were broken and 1 flute was chipped at the rim. Customer service was great! They were able to help me out very quickly with getting replacement parts so that I could have the complete set I had paid for.

I am writing again, the second time. I ordered these Pilsner beer glasses and the first shipment (1) was shattered. You therefore sent me another shipment of (4) and two were shattered. I am a very unhappy customer as you do not pack your deliveries well at all. I'm hoping you'll send me another set that will not break during delivery. Hoping to hear back from someone. Thank you kindly.

Ordered butcher block table and 6 ladder back chairs. All arrived in great condition; packaging was awesome!

New England Arbor - This arbor was just what I needed. I had no difficulty understanding the instructions for assembly and appreciated the convenience of ordering and receiving from my home.

I ordered a chaise lounge and it said it could not be returned. When I got the receipt it then said cannot be cancelled after I already paid for it. I shop a lot and always like my options of returning or cancelling an order, but I thought that I really liked it and I'd go for it. This is the first time I have order from this company. I hurt my back several days ago and will not be able to use it, so I called to cancel because it hadn't shipped yet. I told them that they should be able to cancel it and that it was not on the order page that you could not cancel. They were quick to respond and then they got back to me and said they cannot cancel it. When there are 10+ available I do not think it's a made to order item. My problem is that they should have it on the order page that it cannot be cancelled, not on the receipt after the fact. Not happy.

I saw beautiful gold wine glasses (27 oz). Artland brocade. You were out of stock. When they came back in, I was notified and bought them immediately. Good employees on the phone, informative and helpful. Shipping was fair and got here quickly. Wayfair is now my go-to place to buy.

Very impressed with customer service, real people who care, in the states, and response time. Originally thought never received beach chair. Received response that a new chair to be delivered but found out from property manager (we now living in apartment) she found package. Delivery person left it other than normal spot. I appreciate the customer service, and also quality of chair and will order again, and also spread the word out. :) Thank you!

I find everything I need.

It was not that difficult to put together despite the fact that some parts were not numbered correctly in the instructions. It puts out good heat and is perfect for our patio. But, after only 3 uses, the paint has faded on one side (see picture), which was rather disappointing. Going by what two reviewers said, I guess I need to spray it with some sort of high heat paint.

I love Wayfair. Customer Service is great, prices are fair, and their products always surpass expectations. I've purchased many items and am always satisfied!!!

Quality and fit of parts is good. I did a one person assembly in one hour more or less. Directions are generally good but have a few flaws and should have some warnings about being sure to put the doors in the right places the first time. If you get a door in upside down or wrongly located, you have to disassemble the front frame to remove the door since it's hinge buttons snap into place. This just requires careful consideration before making a commitment to what goes where. The knife block could have been better slotted for a variety of knives, but that's quite minor. Overall good quality.

I have moved and remodeled 2 bathrooms with Wayfair! Everything I ordered came fast and so was perfect! Thank you for making my move and remodel painless!

I have had THE WORST experience buying from and dealing with Wayfair. I had had nothing but lies and delays from your managers. They are slow or non responsive. They don't call you back when they say they will. They REFUSE to refund my money for a product I canceled from day one and never received!! This has been the worst company I have ever dealt with. I'm going to let everyone know not to shop here!

Great first experience!!

I ordered a horizon print which was stretched canvas over wood. The piece was very disappointing considering the cost of the item. The frame was warped and the painting looked like cheap decor. I felt burnt by this transaction but kept the piece because it was large and difficult to return. My first purchase with Wayfair was a clock which also lacked quality. In the future if I order something it will be from well-known vendors such as Uttermost.

The picture was great! Quality was nice!

After opening the box I received, I discovered it was the wrong item plus it was damaged. I contacted Wayfair and they promptly solved my problem. They are re-shipping me the correct item. I am very pleased with Wayfair and constantly tell friends and family what a great business it is. I will continue to order from them as long as they have great customer service.

I ordered a table and chairs. They were supposed to be here by June 20 (plenty of time for a dinner party I was having). Each order for the stools was supposed to be a set of two. I ordered three sets of two. I only received three total. I called immediately so they could fix the problem and expedite the stools, but have not heard from them in three days. They are not longer returning my phone calls. I cannot use any other chairs for the party due to the bar height table. I also never received some wall art that I was going to use for a shower gift. It was supposed to be delivered June 20th also. Never heard back about that item either. I have ordered many items from you in the past and was going to order furniture for my classroom, but now I will no longer be ordering from Wayfair. It is unfortunate because I have always been happy with the product.

The sofa arrived a day before it was set to be at my house (and that's a good thing!). It was very well packaged and protected, all pieces were safely in the box, it looks exactly like the pictures on the website, and putting it together was a breeze! A+

I was happy to receive my order promptly and safely. I was not happy with the flood of emails I started receiving. I have tried to unsubscribe at least twice, but they keep coming.

Grill delivered as promised; all parts were there and function correctly, one almost unnoticeable dent on side - could have happened during shipping. Heats up to 450 degrees faster than my inside oven! I still need to figure out how to lower the flame and reduce heat to prevent some items from burning on the outside before they are cooked on the inside. Maybe I should use top shelf of grill for items that I want to cook more slowly. Assembly instructions were clear. My husband did the assembly alone with the exception of one step that required assistance of another adult. Assembly took him about 3 hours. The first hour was laying out and organizing all the parts, then 2 hours on actual assembly. He works slowly and carefully so it is not surprising that assembly may have taken him longer than some.

Everything was fantastic! All items arrived on time and were exactly what I expected, if not better. I have only ever had great experiences with Wayfair. LOVE THEM!

August Grove Luisa Kitchen Island with Wooden Top - Wayfair provides an excellent product and when I found I had one wrong piece they fixed the problem right away. I can't wait to buy more from Wayfair. The quality of their products is great.

The bottles that I ordered that were referred to as both "bottles" and "vases", 2 vessels that hold water, leaked water out of the bottom and ruined my custom, hand-made, wood coffee table.

I ordered a patio set on the 9th. It shipped on the 14th. I called customer service when it sat in Kearny, NJ for 2 days. Customer service said it was actually at my local delivery station but they did not update the order. It is somewhere in my area but I have yet to hear from the delivery company. I am very disappointed in the shipping.

I love Wayfair! Recommend it to everyone. Wonderful staff!

I have multiple purchases from Wayfair and I have been completely happy with all my purchases. When there has been any issue, such as missing parts, etc., the issue was resolved immediately with no problem! I love buying from Wayfair and will continue to do so!

I bought a new home a year ago and wanted to start fresh with a lot of new furniture for the new house. I do a lot of online shopping, as I HATE to go shopping in malls, or furniture stores etc. Wayfair was one of my go-to online shopping sites. I have purchased everything from sheets and towels to patio furniture and bookcases for my office. Decor items as well as heavy duty furniture. I've gotten it all through Wayfair. The selection offered by Wayfair is unmatched. Free shipping. Timely delivery. Quality merchandise. I'm a fan.

I love Wayfair. I received my 2 tables and a shelf was damaged. I contacted Wayfair through Chat and received a replacement in about 4 days.

I have ordered many things from Wayfair in recent months, and I've loved everything. Shipping is super fast, and the products are exactly how they are described. Great company!

Love Wayfair - I order from there all the time. More so recently because we just bought a new condo and I have been happy with most of the items. A few small issues here and there that the Wayfair customer services handled very well. Overall would and do recommend Wayfair to friends and family.