Wayfair Reviews

On Thursday, 08/18/16 we received 2 Pandora recliners. We had ordered electric recliners and those that were delivered were manual. The manual chairs were left here and we are still waiting for word when the correct ones will be delivered. We cannot use the manual chairs due to health conditions so the reclining feature does not work for us. Have emailed to Leandra ** requesting some kind of compensation and expedited delivery. She offered $300 credit but did not address the issue of replacing the chairs at all. Very frustrating as I had to take a day off of work to receive the chairs only to find out they are not what we want or need. Would appreciate any help you can offer to get this resolved!

Wayfair has lots of different options at reasonable prices. The availability of items was fairly good for the most things that I ordered. The cost was comparable and the quality has been good thus far. They didn’t take care of a concern I sent regarding delivery, but the rep called independently for something else and she was good. It was very positive experience overall.

I have spent around $6,000 at Wayfair. I could not find the decor that I wanted at any store except Wayfair. I know you are taking a chance when you buy a product without seeing it in person. I did have to return a couple of big items, not because they were bad, but because the color was not right. I am happy with all the products that I received.

Great customer service. We recently order a sectional furniture and arrived at time given to deliver by company. Very satisfied with products that they sell and totally recommend service to friends and family. And great deals always happening everyday.

After reading several dozen positive reviews I decided to do something I never do & made a rather large purchase all at once opposed to making one initial purchase in order to review the merchandise. I was very happy when my first chair & table arrived only a week later, however a bit misled since all the reviews said it took only two days for arrival. I did make a big order & everything arrived in good condition in about two weeks time except for my bed and sofa, which I really needed due to the fact I am disabled. My bed took a month to arrive & seemed to get lost in transit, however, Wayfair was very helpful in locating it & getting it back on its way.

I ordered 150 sq. ft. of the tile and later on I found I needed two more boxes. The original order arrived timely. The current order arrived one day late and only one box of tile was included in the order. When I called, it takes one day to research (it's Friday) - when am I going to get the order complete and by when? I had the labor ready for this weekend. The shipment was only for one box see attached file. Please resolve the issue ASAP.

Wayfair was showing couches that I really needed and wanted that were similar to the ones we had at home. We couldn’t find them somewhere so I ordered on July 18th, and they were supposed to receive them by August 24th. They sent me an email stating that it’s been delayed and now we're looking at Sept. 15. I’m totally disappointed because the reps were fast enough to help me take my order in and now, they’re not fulfilling their part. It's going to be two months to wait for the stuff so I’m not very happy with them. Additionally, they’re still going to charge me for all kinds of stuff and I’m waiting for them to call me. I might have to cancel the order and go somewhere else.

After ordering a rocker recliner only the seat was delivered but Wayfair was awesome and sent out a whole new rocker recliner and sent out someone to pick up the seat we had. They were right on top of everything and we ended up with a very nice rocker recliner. It is just what I was looking for and I will continue to shop at Wayfair!

I really disappointed their service. I don't recommend this site AT ALL!! I order a sofa and it took 3 months to get it. During 3 months, it was backordered once but did not inform me about it. Finally I got it but it is totally different from what I saw on the website. Please don't waste your time on this site. Even one star is too much for them.

I was contacted by a local delivery service late afternoon on the 19th and they set up delivery for the following day. The sectional is a slightly different color than the photo but it is very nice.

Ordered chairs in April. Learned in August that product discontinued.

I had ordered this dinette set and it was the nicest piece of furniture. I was very surprise of the quantity of the set. The delivery was quick and on time. But they didn't let me examine the set before taking off. I am very happy with my stuff.

I have responded to the shipping inquiry. I ordered 2 vanities in July, I'm unable to find the order number at this time but one of the vanities is unlevel and rocks. Also one of the pulls has broken off already. I had to install to stay on contractor's schedule. I have tried to resolve the rocking issue myself, by putting something under one of the legs but didn't work. Probably won't order again for the next bathroom I have scheduled.

Great customer service and great product. I was extremely happy with the vanity, top, mirror and sinks that I had ordered.

The process of ordering our spa from Wayfair went very smooth. Great price, it was exactly as pictured, & the jets are stronger than expected. The waterfall & changing lights are amazing. Set up was a breeze! Thx Wayfair???

Tile look not the same in the picture when I purchase. Bathroom vent and bathroom shower door not arrive. So terrible and getting my project delay and caused me lose a lot of money.

I've had nothing but positive experiences purchasing from Wayfair thus far.

Easy ordering! On time delivery! Very pleased with the quality of the products!

I purchased 2 Bestar closet organizer when I turned a bedroom into a walk-in closet. They came delivered on a pallet. The boxes are extremely heavy but we carried them upstairs. OMG. Are they gorgeous? Extremely well built and putting them together was a breeze. I am beyond happy with the quality and would order them again if I had a place to put them. Great value! And very versatile.

I was dissatisfied with my purchase as the item did not look and feel as described. Wayfair handled the situation promptly and scheduled a return of the item the very next day. I appreciate that level of customer service.

I paid extra to have home delivery and setup. Delivery company was a no call no show. Have contacted Wayfair twice regarding my dissatisfaction with no return communication.

We recently ordered a significant amount of outdoor items from Wayfair. A few items were reduced in price a day or two after ordering and when we requested a price adjustment they were not cooperative and were unwilling to talk to us. Most retailers have more consumer friendly policies that would encourage you to purchase from them again. I most definitely will not buy from them and I will not recommend shopping with them. There is a reason that their stock just plunged, given losses and they wiped out $600 million in market value in one day. People are not going to come back to such a bad apple.

This was not a cheap bed and being made in China the quality was lacking. Thank goodness my husband is handy. I don't really understand what he had to do but he wound up welding a piece that was not produced correctly. Bed is beautiful looking but better care for the price in quality assurance.

The item shipped promptly and arrived on job site. As per conversations with Wayfair reps. we made work arrangements to be present for the delivery. We were not contacted as told, however, the entire situation was rectified by Kathy. Thanks.

I ordered a sleeper sofa and chaise for what I thought was a very reasonable price. Paid for with credit card. Order invoice was sent to me in an e-mail. I was very happy. Next day I received an e-mail that my order was canceled. There was no explanation. I called the next day and was told that there was something wrong with the pricing and they could cancel any time they wanted. I asked to speak to a supervisor and was told the item was "out of stock" and he couldn't work with me for pricing until it was back in stock which would be in October. I am thoroughly disgusted with this company. They should have made good on this sale!!

Natural Fancy Silk Roses. Photo was very misleading.

I had used Wayfair in the past and my earlier experiences with them were very positive. The products they carry seemed to be of high quality and their delivery service is always excellent. The online ordering process was quite easy. The furniture that I got from them recently won't be installed till next week, but everything got here in one piece and in great condition, so that was great. I've been very satisfied with Wayfair and will be back there again.

Have ordered quite a few things from Wayfair and everything I received is awesome quality!!! Only once did I receive a wrong order (it happens) and the customer service to solve the problem was top notch. I AM A CUSTOMER FOR LIFE!

Rowan Swivel Glider Arm Chair by Tory Furniture - Nice quality piece of furniture. Swivel and rocking features are just perfect. Order, tracking and delivery process by Wayfair was excellent.

Not only do they deceive you in the ad, they don't mention that the side bookshelves are "sold separately." When asked why the don't show just the bed, rep said, "It looks plain by itself so we put the bookshelves in to make it look better." The size of the bed they sell you includes the bookcases so it is even more deceiving. I should have read all the horrible reviews. Do not buy anything from Wayfair as their own installer says their products are bad quality!

I have been waiting since June for an order placed.

I am very pleased with Wayfair. I use that company for 3 years now and it's always a pleasure to work with them. I will recommend Wayfair strongly above a lot of other online shopping. Easy to return or exchange, nice and helpful people on the phone.

We are very happy with the entire process of the purchase, delivery and install. My husband assembled it by himself without any problems. He did it over a week keeping all the parts spread out in our garage. It's only been up for a few days so I can't speak to the quality besides saying it seems very well made. Hopefully it will stand the test of time and hard play!

I ordered quite a few things from Wayfair, bed, dresser set, rug and wine rack. I have been pretty happy with everything. The large dresser I received had a bit of damage where something broke through the box and punctured the front of the drawer, but it was not bad. All in all, I am pretty satisfied.

Avalon bedroom set. One of the worst experiences I ever had. I still have a stained bench that was delivered to me. I ended up canceling some pieces of the set and brought it somewhere else. It took a month to get a bed. I will never do it again! Order online!

I recently purchased an area rug from Wayfair. I made my payment and received a confirmation email for my purchase. The next day they sent me an email saying that there was an error on the price and they wouldn't be shipping the rug and would refund me my payment and offer me a code for 15% off of another purchase. I replied to customer service, politely letting them know that I have 20 years of retail experience and any business I've ever encountered would honor the listed price on the item, especially since the sale was already confirmed.

Really like the patio furniture I ordered. Like the ease of ordering and the communication emails about my order while waiting for delivery.

The first order came damaged and the second order that just came today was also damaged. I ended up having them assemble the bed using the original damaged rails since the "new" rails were completely ** (excuse the language). I don't ever recommend buying furniture from Wayfair and will contact you tonight by phone about this matter.

Excellent service and quality. Thank you!

I was very impressed with the options offered by the site and even more impressed with my service. People love the chairs and they look amazing. Arrived as scheduled. Will be back to shop some more.

Terrific customer service! Cheerful, knowledgeable and courteous staff. Three cheers for Wayfair!

I was able to find everything I needed and wanted to make my house feel like a home. It was a one stop shop with easy to use features which made the overall experience smooth and effortless. Can't wait to order from them again as they will be my first choice! :)

Very, very satisfied. Will not hesitate to buy there again. We will also recommend to friends & family.

I started renovations on my home several years ago. Simultaneously I leased 1000 ft.² office. I began purchasing from Wayfair and Joss And Main for my home use and simultaneously started ordering rugs wall decorations and other items from my office space. A young woman at Wayfair asked me if I was purchasing for my office which at that time I was. She then proceeded to connect me with a business manager. At that time I wasn't sure why I would need a business manager. I thought it was for tax reasons but in retrospect I realize you get a discount if you order it for your business. Have now bought the building I was formally renting from and I am redoing the upstairs. I order two pictures for the common area that I will be renting two other business people. I received an email from David ** that they have analyzed my purchasing history and he could no longer help me because the company deemed me only purchasing for my home.

I ordered a loveseat and a sofa and waited 3.5 weeks for the loveseat to be delivered. I took time off work to wait for it and received the "right" couch but in a much different color than the one I ordered online. I called customer service to have it returned and was told I would have to pay $100 to send it back. I don't think so. My customer service rep kindly waived that fee without protest.

I would definitely recommend Wayfair to anyone. They were so helpful in finding just what we were looking for. We wanted a casual breakfast room set with 6 chairs. Wayfair was able to find them for us. The chairs have arms, are on casters, and tilt back slightly. They are perfect for casual dining and/or playing games. Thank you Wayfair. We LOVE our breakfast room now!

The person helping was pleasant and very helpful. I've purchase many items in the past year and have been happy with all!!!

When shopping for my home, my first stop is always Wayfair. No matter what I'm looking for, whether it be a small kitchen utensil or a major furniture piece, Wayfair always has a stunning selection of items in every price point. No matter what my budget is, no matter what style I'm shopping for, Wayfair never disappoints.

I just moved to a new home, and needed a few pieces of furniture. First, the selection that Wayfair has is amazing! I found 2 side chairs and an entryway table. They were delivered packaged well in a timely manner. The legs needed to be put on, which were easy to do. I really like my new furniture, it looks great and was as described. Many compliments have been given about them. I will continue to browse Wayfair and order my next purchases from them.

I ordered a patio table and chairs from Wayfair. When the package arrived the tabletop frame and one chair was damaged. I requested only those parts and Wayfair sent me a whole new set and I did not have to deal with returning the damaged one. This is my fourth order from Wayfair and everything else including a hide a bed and two patio sitting groups arrived in perfect condition and I love both. Thank you.

I would highly recommend using Wayfair! I ordered our patio furniture (sitting area and dining set) from Wayfair. I found the product descriptions to be true and was very pleased with the quality for the money.

The quality is not that good like appears in the page. The material will not last long in my backyard. Too much money for the quality and too much to return. We stack w/ furniture and we don't like. I will not recommend the company products at all. Sorry it's the truth.

I ordered a platform bed and a coffee table last week. Both are already here. Easy installation, good quality and great price!

Hope you never have to return an item to Wayfair. What a nightmare! You have to go online and send in a request. They never got back to me so one week later I got on chat with them. They gave me an address to return and then I have to go back online and give them the shipping company and tracking number. They could use some training from Amazon! WHAT A HASSLE!!!

I have loved my Wayfair experience. I have had several orders and they have gone well and the one that has an issue is being fix right away.

Hi Mayfair, I have been getting Mayfair for the last 4 months and everything was fine, but when I got the loft bed it was not what I ordered. It looked small. It was not for my grandson which he will be 10. Everything was fine I am so pleased with everything the wash cloths .sheets. vacuum candy. The chair and the rug was so beautiful. So, keep it up!

I am very pleased with the quality of my new Hooker Console cabinet. The size fits perfectly for where I wanted it and the description was spot on. I will definitely look for this brand of furniture in future purchases.

We recently moved to a much warmer climate and needed several items for our new home which I was able to find on Wayfair.com. I was working within a budget and Wayfair allowed me to not only fulfill my wish list but to add a few other items. I ordered multiple times and everything was delivered on schedule and in perfect condition. All items, including bar stools, bed, and outdoor conversation set were all easy to assemble. I highly recommend Wayfair to anyone as a great value and outstanding quality.

It arrived on time and was a very good quality piece. I wish there had been more communication from the shipping companies as it changed hands.

Love the comfort and size of the Portland Section. I only wish that I could find a recliner to match that would have the same comfort level and same name brand.

Amazing customer service. I thought I only could order online, but was amazed when I called customer service that not only are the able to answer my questions, but also able to take my order over the phone. The experience was amazing.

We ordered four sets of exterior lounge furniture for a commercial project in Washington DC. It took a month to ship and when it arrived Wayfair had only sent us one set out of four. We have a major event planned next week and we will be short of seating. The issue is still not resolved. Very disappointed!

Overall experience was good. I like the selection Wayfair has, though their prices are not the lowest for the same items on other sites. I would order from Wayfair again, but would definitely look around.

Our experience with Wayfair has always been great. This is the first time we have had a delivery that we paid to have the product assembled. Very "Thankful" and "Pleased" that we did this... The two gentlemen that delivered our product and assembled it were thorough and worked hard to please. Thank you kind Sirs!!! We know it was extremely hot outside when they arrived a bit later than expected (due to no fault of their own because of previous delivers that were a bit more time consuming for them). They did an awesome job!!! Thank you too WAYFAIR for carrying the products that you do. Always love looking at your site for different ideas!!!

I have bought multiple products from Wayfair and am totally satisfied, would surely recommend a friend.

We bought two counter stools, a runner, a large rug, and a Shark vacuum from Wayfair, and are pleased with our selections. Rugs are thick and well-made. The counter stools are sturdy and comfortable. We will shop at Wayfair in the future.

July 27, 2016 I was notified via phone and email that the bed would be delivered between 11am and 3pm. 3:10 I called and was told they would be there in 1.5 hours. I asked to speak to a manager and was sent to voicemail. I called back and asked to speak to a manager and was told he would call me. 3:20 I used the online chat to try to solve the problem and was told I would be notified in 24 hours. 4:30 I called and spoke to Dylan ** - he said he called the driver and the driver hung up on him. He was unable to provide me with any information and said they are open until 7:00 pm.

When I placed my order it was supposed to come late July, then it was changed to Aug. 16th and now I won't get it until Jan. when summer is over. Customer service wasn't much help and I could have saved my time. I would not recommend them.

Called when I did not receive the coaster set I ordered and they said they would send me one. All is working out fine.

I love Wayfair! We ordered our King bed, two nightstands, a dresser, and an entry way table. All items arrived within the shipping time they described and without any damage! I was actually really impressed with the overall experience and quality of their products. It's always tough buying things online and not being sure what you're getting in person, but we loved everything! Would definitely recommend Wayfair to anyone!

So far, I have been very happy with my purchases and items delivered. Good quality for the price, and delivered on time.

Everything went very smoothly. I had to change my delivery date and I got a call right away.

All items were as pictures, shipped fast, and in great condition. Will order from Wayfair again!

Wayfair satisfied my expectations in every way possible. Prompt response from the support team saved my project. I will definitely purchase items from this vendor in the future.

Returning coffee table that I ordered as the finish didn't match my side tables and was not listed on the website as glossy. Wayfair was very helpful and expedient about my return and refund. Looking o wayfair for a substitute now.

I ordered your Harbor View headboard and 2 nightstands for my new guest room. They were in horrible shape when they arrived. The box was in fine shape but the actual items inside looked terrible. I called customer service and was told you would replace 1 of the nightstands and send a furniture repairman out for the other nightstand and headboard. One nightstand looks like it got wet and had water damage on it. That is the one you said you would replace. The other nightstand had another paint on it. Had labels painted over on the top. It looked worse after the furniture repairman tried to fix it. The headboard looks used. The repairman tried to fix some of the bad dings but couldn't match the paint color. I am so disappointed. I spent a lot of money on this furniture and none of it is usable. I would like a refund! I have emailed my customer service contact numerous times with no response.

I have ordered a headboard, a bed-bench, bathroom bench, lots of pillows, 2 bedspreads, and maybe more, I don't remember but in all of these purchases I have been very pleased with Wayfair.

We purchased a couch set and other little things like rug stoppers. Great company.

We’re a custom home builder. We learned about Wayfair when a customer asked me to order stuff for her for one of our jobs. We’ve once returned stuff to Wayfair and it went very smoothly. It was a large package so it had to be packed together and shipped out. Everything went fine and credit was given. The people I have spoken with seemed very knowledgeable and helpful and so I’ve recommended them.

A call from Wayfair would be greatly appreciated. My issues: long delays, poor response from Delivery Specialist (MAGGIE **). Does not respond to emails and I feel like she's avoiding me. To top it off this delay cost me to lose a client. All I want is a update on the vanity that was ordered weeks ago.

We got our spa delivered when promised. The delivery company brought it to the backyard and put it right in the spot we wanted on the patio. We love the power of the jets, the temperature, the size, the lights. The customer service is top notch.

I have ordered several things from Wayfair recently. From a full bed and dresser for my son (LOVED IT!) to outdoor umbrella and patio cushions. Everything was delivered on time and was impeccable condition and just beautiful quality. Can't beat the prices for the quality. Thank you Wayfair.

Ordered a Airsprung ortho guest bed which was only a few quid cheaper than other sites. The bed/mattresses had no airsprung label at all on it, looked nothing like the picture on the website colour or quality and could feel the springs through the padding on the top of the mattress. After they allegedly got back to airsprung, apparently this is the one I ordered, even though it definitely was not. Then I was told to return it would cost me 17 pounds, so as I explained to the Wayfair customer service it's cost me 17 pound to quality check your mattress. Cheers. Won't be using you again Wayfair. Delivery was good though and so was customer service (except making me pay for the return).

Resolved several customer service problems in a mutually agreeable way. They are as nice as they can be. Basically decorated 2 new homes almost exclusively with you.

Ordered a wood/coal furnace. Great price and excellent delivery. Was delivered when promised. Furnace was in excellent condition. No problems installing. I will definitely order again from Wayfair!

Excellent customer service and product is exactly what we expected.

Excellent experience. I have received all orders in a timely manner and have been very pleased with the product being as described. Customer service responds quickly and actually follows through.

I have ordered many items in the past couple months and am very pleased. The quality has been great and I had one issue that was resolved promptly through customer service. I have already recommended your site to friends.

This review would have been 5 stars. However, due to the extremely poor delivery experience I can only give 4 stars. Wayfair did make it somewhat acceptable by offering money back on my purchase. Now to the shed kit itself. It is very easy to build if you have building experience. I built this thing by myself in 2 weekends. It turned out great and looks really nice. You have to watch the instruction video a few times or you will miss the fine points. Some of the instructions were not real clear as to the proper marking of the wood pieces to be cut, but all worked out ok. This shed does not come with shingles for the roof. That's ok because you can pick what you like, not what is given to you and that's ok. There are some nice choices out there.

I ordered a 4 person infrared sauna and not only was the shipping free but it was really fast. The carrier was beyond awesome and that never happens. They called, set up the appointment, and were right on time, and very helpful, and pleasant! The sauna is well-built and exactly as advertised and I love it! I can't say enough good things about Wayfair! Will definitely use them in the future!

Thank you so much.

Greatest place to buy with the least worry. Great value for the least price out there from the great workforce.

The woman I spoke with was very nice and treatment was fair.

Placed order for patio table July 6 and have yet to receive it. Keep getting extended delivery dates. So much for using it this summer.

I'm a builder here in Arkansas and I use Wayfair to be able to get all the stuff that I wanted at one place. Somebody reached out to me a week ago about them having a business version where I'll be able to save a little bit more, and I didn't know about that. It was a good experience overall.

I have furnished two rooms with Wayfair and I'm very happy with everything.

This has been the easiest online experience I have had purchasing the amount of products I did. Shipping was fast and customer service is superior. Thank you Wayfair!

I am a very pleased customer. Over the last month my husband and I spent over 3K shopping at Wayfair and I am happy to say that it was such a pleasant experience. We had one issues with missing screws on a stool. I called customer service and it was a pleasant surprise how well it was handled. I received the missing screw pack today. I will definitely be returning for more items as we continue to upgrade our home. Thank you Wayfair.

We've bought several items from Wayfair. Bathroom Vanity, small table, 2 Barcalounger recliners, A hand blown glass lamp, squeegee for the shower, and 480 sq ft of deck tiles. Everything was top notch, was as advertised and we had no issues. I would recommend Wayfair to anyone.

Just when you think good customer service is a thing of the past, in comes Wayfair! I have purchased many things from Wayfair for both my home and office. There are infrequent times when the item arrives damaged or a part missing and Wayfair has been 100% on the mark when it comes to rectifying the problem. I am thrilled with Wayfair!

I purchased with an original ship date of August 1st which was the reason I purchased from Wayfair. Customer Service Rep Rebecca ** contacted me with an issue and advised they will still ship the product. 3 weeks later no product, no one will return my messages.

I love this furniture. I recently changed my office to my bedroom. This is the most beautiful cherry furniture, and it matches my cherry bedroom furniture. If you have a small room, don't get this desk. It is 5'7" long. The shelves had a narrow profile and was large enough for me to place my 46" flat screen tv on. Both pieces have transformed my bedroom office to exactly what I've been dreaming of.

Nice people in the phone, competent prices, nice people on delivery.

I was told one time that my table set was supposed to be coming on one day & I planned a party for the day after. But the day of supposed delivery, they called and cancelled and had me wait 2 weeks for a new date. Then the day of this scheduled delivery, they told me they were coming between 10-2 just to later tell me that it was changed to 12-4. Now it's 4:30 and no table. Wayfair gave me $200 for the inconvenience but that was a $900 table that I ordered 2-3 months ago. I wanted my money back but the table was already coming so I just decided to not order anything else big from Wayfair.

Absolutely love the bed and mattresses. Easy ordering, quality products, great experience from ordering to delivery! I recommend Wayfair to everyone I know.

Great customer service, everything arrived on time and a couple items were broken after I contacted the company, the replaced items were sent immediately.

Microwave was not allowed by electrician to be put it, as it was not above a range type. Range was defective at point of delivery in Kansas City, and not delivered to my home. I had to go purchase one, as workers needed to laser granite tops. I was called for another delivery after calling Wayfair and stating it was not delivered.

I couldn't be happier with the new dining set!!! The chairs are so sturdy and comfortable! The table is lovely and heavy. It was very simple to attach all the legs. The quality is wonderful! It looks just beautiful!!! I highly recommend.

I love Wayfair! I find great home decorating pieces at great prices! Shipping and delivery process was very easy, and items I have received are high quality!

Wish there were more photos of the products I ordered - but the customer reviews are a big help! Love everything I purchased, and the shipping was faster than expected.

I have been very pleased with Wayfair, the prices, the products, etc. The only problem I have faced is with the company Wayfair has to deliver my packages. They have been rude, inefficient and twice called to tell me they were not able to bring my items when scheduled. If I owned Wayfair, I would fire them. Again, Wayfair itself has been fantastic.

I ordered furniture to outfit my entire new home through Wayfair. Although their customer service is a 10 out of 10, here are the problems I have with Wayfair... Returns are such a pain. Now going through this online ordering once, would much rather shop at a physical retail store to make returns easier. Wayfair vendors are the PITS. Something was wrong with almost everything ordered. Poor packaging, missing hardware, broken pieces. Assembling everything is WAY too hard. Going through this once will make me pay a premium for purchasing something at a retail store already put together.

Tried to cancel this item well before it shipped and was told I could not. My order does not state this item being non cancel. Spent way too much time on phone calls with Wayfair dealing with this. And of course, several weeks after my last communication with a rep at Wayfair, the item arrived at my door. Probably won't be ordering anything from here any time soon.

Very good customer service. Initial pool table was broken, although it took some time to get a new one, customer service representative offered to cover my costs associated with the broken table and removed it.

Missing a leg on the coffee table. Not happy, will not order again.

Great selection, good prices, free shipping, great customer service! Rarely a reason to shop anywhere else for home furnishings and decor.

I purchase several items online and the customer service with using Wayfair was far above what I expected. I had to return a larger item that was damaged so I was expecting a big hassle to get it back to them and get a replacement. Not the case at all. I received a new item within days without any headache at all. I will be purchasing more from Wayfair just because of the ease of service they provide.

I could not have asked for better service. The products were wonderful as well, everything was as I expected or better and I receive numerous compliments.

I'm not a happy camper right now. Where is my order? I place the order at the end of June and now it's Mid Aug!

I just purchased a house and I needed a lot of furniture, and a friend of mine told me about Wayfair. I purchased a lot of things from them, and their customer support is good. However, I always seem to be missing parts or something didn’t arrive and I have to follow up. They should review the customer's order. They always correct it, but somehow it’s not always a complete order. Other than that, I'm happy with them.

I get so many deliveries and I have vendors that ship to me through Wayfair. They did a great job.

I liked Wayfair's prices and selection. I have used a couple of 10% offs they have. I ordered a TV unit and some of its pieces came broken, so I had to talk to somebody. Their team was able to assist me. It's been easy to shop in Wayfair.

Wayfair had such a variety and I had a good experience with the first thing I ordered. Returns are easy and there’s no question. After we moved to our new home, I made some larger purchases. They sent me a rug, which I didn’t care for so I sent it back. It was no problem and they sent the UPS label. But I got another one just like it again and I wasn’t charged for it, then they sent another UPS label. We also ordered some mirrors and they came damaged. The woman was so sorry and she immediately sent out the two other mirrors and didn’t ask for the two damaged ones back. She just asked us to discard them so that was awesome.

Though customer service is responsive, they have no idea of what's actually going on within the warehouse/shipping dept/whole of the company and they respond to inquiries about product from that point of misinformation and/or just not knowing. I ordered my daughter a bed and a mattress at the beginning of July. At this point, with delay after delay and now an email saying that the product has been discontinued (one day after charging my card and one day after a shipping update was emailed to me), I most definitely won't be ordering from Wayfair again.

I started using Wayfair during a renovation last year. They have a very easy online ordering process. I talked to a customer service rep one time and the person was very responsive. My concern was taken care of very quickly. Wayfair has a very expedient way to purchase things.

I like Wayfair's prices and they also had reviews online saying delivery was easy and people were satisfied. Ordering in their website was easy and I appreciate their good customer service and quick delivery.

I placed an order with Wayfair on Aug. 1, 2016. 2 of the 3 items were received however the third continues to show a status of "Preparing for shipping" with a delivery date of on or before August 10, 2016 (changed from Aug. 6). No one at Wayfair can provide me with a reason for non shipment. Several calls and assurance from their associate of a follow-up - no response. While the associate have provided his tel. number he has not provided me an update via my written request. Wayfair truly lacks efficient customer service and at this time there is no update on this item nor is Wayfair delivering as promised. Their advertising of free shipment is just that - free - and you get the item whenever they ship 2 weeks or whenever they feel like shipping. This is my first purchase from Wayfair - I don't think I'll be making another purchase again.

The Wayfair site has a wide range of selection which I really liked even though some of the items we ordered didn't work out. But it was easy to process the returns online. They also give open product specs which are useful. But a lot of the times it’s easy to order something without having the supplemental parts needed, especially when it comes to finishing stuff like faucets. Some of the brands the company carries are not only difficult to install but are of lower quality when they come in than I expected. But that might be because I picked the wrong one and I don’t think it’s intentional.

I received a comforter from Wayfair yesterday 8-8-2016. The quality was not what I expected from being a regular customer. I tried to get information online but the site would not even accept my order number or my email address, so I called. When I called about returning the item I was told what to do in order to return it. I repacked item in original box. Took box with shipping label to FedEx and they would not accept the original shipping box, so I had to not only pay return shipping I was required to pay an additional $11.17 for another box. So to say I am not happy at losing that amt. of money is an understatement. Don't think I will order from Wayfair ever again.

I just ordered patio furniture from them about 3 days ago and hasn't received my order yet. The price dropped on the item that I ordered so I contacted them for price adjustment. They refused to give me a refund or price adjustment saying it's an event sale. I never had problems getting price adjustments from any retailer or online places especially when I just ordered it. Representative claims even supervisors can't make adjustment which is totally ridiculous. I just read a review that this company makes it really hard for you to return an item, now I understand. I was actually thinking of ordering a lot more items from this company and this definitely changed my mind.

I was googling for a particular bed and Wayfair came up in the Google search results. The expected shipping delivery time was much shorter than anywhere else I’ve found. The online ordering process was really simple and quick. We paid for the full delivery and assembly and everything was great. The bed was in pieces so they brought all the pieces into our house and put the whole bed together for us. Nothing was damaged. It was a good experience all around and we're satisfied. We’ve been browsing for other items on Wayfair since then.

I was looking for products online, skimmed Wayfair's website and loved what I saw so I decided to try it. It's easy shopping with Wayfair. I found their website easy to navigate, like finding the stuff I want. I didn't have to go searching per se. The website always gave me a good result and showed me what I looked at the last time I visited so that’s one of the ways that I was able to find what I wanted.

I placed an order for a sectional to get it by my birthday party. It was supposed to be delivered a week ago but I have received two emails since then to tell me it was rescheduled for two different days. Tried to keep track of shipment, but no tracking info. I am a first timer and this has been a horrible shopping experience. There is still time if you are willing to fix.

I was really disappointed on the rug I received. Paid a good amount for the rug and received a cheap looking rug. It was not what was described to me on the website.

I wanted some modern furniture and couldn't find these in Massachusetts. So, when I saw Wayfair on TV, I went online and found everything I liked. It was very easy to order online and the website was very helpful. It was the first time I went there to check it out and I bought everything for my new house. I loved everything and had an excellent experience with them. My living room has a very nice quality and my dining room does, too. I have another dresser in my bedroom that's more heavy duty than the one I got from Wayfair, so I'm not sure how long this dresser is going to last. I love the look of the bed, though. It's very modern and I'm very happy with it.

I purchased a leather sofa and love seat from your company item # 600282 & 600281 Manufacturer Coaster. I have not even owned this for 2 years and the leather/stain is rolling off both pieces. These items were over $2000.00. This SHOULD NOT be happening. Your response “Sorry we only have a 1 yr warranty”. What? On LEATHER 1 yr?!! Ridiculous. Coaster was no help. You were no help. Your person on your chat service told me basically it was my fault for letting the leather dry out WRONG. It’s been conditioned on a regular basis! I know to a large company like you 2000.00 is nothing but to people working hard for this money and thinking they are getting something decent it is A LOT of $$. DO NOT BUY FROM EITHER OF THESE 2 COMPANIES. QUALITY POOR. CUSTOMER SATISFACTION, WELL THEY COULD CARE LESS...

I'm moving into college soon and I wanted to buy a couch from Wayfair. I needed it to arrive on a specific date, and chose this company because they shipped exactly within the time range I needed. After I purchased it, my order was cancelled. I contacted customer service and they said this happened because of "security reasons" a.k.a my shipping address was different from my billing address.

Wayfair's collection of various items and ease of transaction and doing business prompted me to go with them. I've had to call their customer service team for an item that was not delivered on time and when I had a damaged item. In those two instances, the person I've talked to had been very receptive and responsive and took action. So I was pleased with the resolution of the issues. They take ownership of issues and that is very comforting. When they said they'll call back, they will call back. It looks like they have a process that whoever starts an issue, see it through which is a very good practice because that way I know I'm not being transferred left and right.

They are the worst with deliveries. Wayfair will not deliver to a different address if it is different than your billing address. This is most ridiculous thing I ever heard. There are so many better places out there. Don't go to Wayfair.

Wayfair is a very good website. They had a lot more selections and their prices were a lot better than other retailers. The process for ordering is very easy. My order came and nothing was broken. I got an email from Customer Service and gave a write-up for the delivery service that Wayfair did. A lot of things were delivered at the office and at my door, so that was good. It was a fast, easy, and convenient experience I had overall with Wayfair. I would do it again.

I ordered outdoor patio furniture over a month ago. Estimated delivery date was July 18th. Later changed to August 2nd. Furniture has yet to arrive. My credit card was billed when it was "shipped". The "track shipment" has never been updated. I have emailed customer service three times- they offer no answers and have no further delivery date estimate. Wayfair Canada commercials play all day, but they might not have shipping figured out yet.

We placed an order on April 27 for an office desk in the amount of $2364 - with the understanding that this would reach our local freight carrier around July 14. On June 29, we were contacted because of payment problems processing our credit card. We called, spoke to someone on the phone, and straightened that out immediately. Later that same day on June 29, we rec'd this message via email: "Unfortunately, we were unable to cancel the following item(s) from your order because they have already shipped or are custom made."

Wayfair's prices for shipping and financing were good. I'm doing a 12-months 0% interest payment plan, however, there were a few things that were damaged on the items that I received. As of right now, it seems they're going to take care of it, but we haven’t started the process yet. I've just sent the pictures of the damaged items and they're supposed to get back to me about replacements.

Love merchandise that I have purchased from Wayfair. The delivery have been faster than expected. If delayed I receive updates. Have had good professional experience with Wayfair representatives. Recommended them to many friends and family. Good quality for the dollar.

Unlike many large online sellers out there like Amazon, Wayfair seems to make it its duty to obstruct any return of its products. For an online seller, returns policy are essential because consumers do not have access to the physical product and thus must be given a way out. Instead Wayfair seems to take the approach of "since we now have your money we are under no obligation to answer any questions or help you out in any way."

Wayfair has the items that we wanted and at a good price. They have a good website that was easy to use and they got the table delivered. However, we were not able to seize the 10% off. I think they pay the market through the postal service when we moved and we got a 10% coupon, but it did not apply to the items that we wanted to order from them, which was a little disappointing. The items we ordered were from the same vendor and probably custom made furniture, which I think didn't qualify for some reason.

I ordered bedding and pillows from Wayfair. The pillows smell like manure. It's frustrating to get such a horrible product and have to pay for shipping and have to deal with the return. I will not order from here again.

I processed a return of 2 items via the Wayfair website and returned to the address provided by Wayfair, including the RA # on the box, as well as with a copy of the order slip inside the box. As requested, I provided the USPS tracking # to Wayfair, as I shipped on my own, since Wayfair wanted to deduct over $100 for their shipping costs -- from my $230 return. By the way, it was only $40 via USPS. So, first of all, $100 for shipping is outrageous.

Wayfair had the exact product with the right size we were looking for. It was a sturdy piece which is what we needed for its purposes. We didn’t see anything comparable and everything else would have been cheaper material. Its cost was high, but we were happy with the quality. The only thing that didn't work was when the particular piece I ordered wasn't in stock, I selected the alert-me-when-it’s-available and didn’t get an alert, though when I checked back, it was available. But it was easy to find everything we needed in their website.

Nobody has given me an adequate explanation as to why the online description of the Nova Qwik barrister bookcase is indicating 10+ in stock with a ship date of Wednesday, August 3, 2016 when my item is on back order with a delivery date of September. This is deceptive advertising. I place my order for this item on July 30, 2016 and my e-mail confirmation indicated a shipping date of 08/02/2016. Asinine customer service rep who indicated human error. Human error is if I purchased the last one only to have the warehouse personnel discover a miscount. The government needs to shut this site down. And why the great reviews on this site? The reviews of Wayfair.com are generally abysmal.