Wayfair Reviews

Great products, great selection, and great prices. All with the absolute best customer service I have ever experienced.

I love Wayfair and have ordered many times. GREAT JOB. Some tile came broken, they immediately replaced it.

My experience has always been positive. I recommend Wayfair to everyone. I purchased this year alone a sofa sectional, an ottoman, a mirror for my bedroom, a painting, bedside lamps, an accent lamp, a headboard, pole lamp and other items. Excellent service. A+++.

I ordered two of these they are great. I love the color grey. Delivery was leaving on the doorstep. This is fine if you have people to help you, otherwise pay to have them help you. The pieces are heavy. It is very easy to assemble. Another great purchase from Wayfair.

The rugs I purchased were excellently made and beautiful. Will be purchasing rugs again in the future.

Ordered 3 vanities that were well made & perfect. However, two of the three arrived damaged & I await a craftsman to hopefully repair them as new. Wait time for orders to arrive is very long, & not being able to return & receive a replacement in a quick turnaround is also distressing.

Very disappointed, with shipment, damaged furniture, missing merchandise, delivery not on time (still waiting). I placed this order 2 months ago and still I have not a complete set!!! Summer is almost over!!! Unacceptable!!!

My overall experience with Wayfair has been nothing short of outstanding. The quality of the items that I have purchased is top notch, the prices are very competitive, and the customer service is awesome. I received a recent order that was damaged in transit, Wayfair immediately sent me a replacement with a no hassle return on the damaged item. I will continue to shop with Wayfair and make them my first shopping choice.

Everything was great. We love both tables. We feel the quality, customer service, price and delivery were great! Thank you.

The couch was very nice. It just took forever to get it. Also, when it was delivered, it was not unwrapped. Not sure if they were supposed to do that.

They brought me the wrong item - a shower base instead of a shower. It caused delay of my bathroom renovation. Horrible customer service. Never received the shower I ordered. Will never order from Wayfair again.

Delivery was poor. Boxes broken, delivery personnel unhelpful and negative about Wayfair. Then pieces of our package were missing and we have yet to receive them. It's been over a month. Extremely unhappy.

Wayfair stood out because of their free delivery, nice product, and good prices, a whole bunch of things. The only problem was we ordered big furniture and the delivery team told me that it arrived and I had to be home. You should be prepared for a very sudden delivery of the large item. Nevertheless, it was a really good experience, the free delivery is great, the furniture seems to be very high quality and we haven't had any problems with it.

I purchased from Wayfair for their price, and also, their customer service was very good. The only thing is that there was a product advertised as available, and after I made the purchase, I got an email saying it was not available and has been discontinued. I then had to call customer service to get my refund. That should be corrected. First of all, it shouldn’t be advertised on the site as available. And then, the product that has been chosen should be marked. If it’s found not to be available, they shouldn’t ask the customer to pay for it and then a week later, tell the customer that it’s not available. The customer has to call and get a refund because it's not an automatic refund.

We recently purchased a large bathroom vanity with countertop and mirror from Wayfair. We've previously purchased several things from Wayfair and although we've received a few items partially damaged, customer service was able to send us replacement parts for the items. After having this vanity delivered inside of our home, we were very disappointed in the quality of the item. It looks to us like it is just a low quality item with a careless, terrible paint job and many (mostly black) marks. The color underneath is very visible in several places, there are many rough patches that you cannot only feel but they're also noticeable to the eye. In addition, there are many black scuff marks. None of this is limited to a single part of the vanity. The damage is on the cabinet doors, drawers, and along the vanity itself.

To start, I have ordered a lot of items from Wayfair lately and the delivery was fine. This particular delivery was so annoying and frustrating, it negated all the good experiences. It started with an email stating 1 of my items is missing. I replied for clarification and received no response. The next day I received another email stating that my items will be delivered on the scheduled day. Shortly after it was scheduled to arrive, I received an email that the order was attempted to be delivered and no one was home (not the case). I got someone on the line and found the items were not shipped and the automated email went out (I really cannot explain this as I still don't understand). I was told a tracer will placed on the missing item and the rest of the items will be held and shipped all at once.

Excellent product. Prompt and courteous delivery. Couldn't ask for more.

I received a defective rug and Wayfair agreed to send one to me. Then the problems started. I have exchanged 7 emails trying to arrange this return. They notify me on August 19 that they're scheduling a pick up on August 16. That's only one example of the terrible service I've received. They still don't have it straightened out and I'm growing weary dealing with them. I think I've ordered my last item from Wayfair. And the replacement rug? Haven't received it.

Everything was good with Wayfair. It was easy ordering but I wish things would get delivered faster. Also, when I finally got around to unpacking the furniture, one of the nightstands I’ve ordered from them was missing the front leg and the bolt for it. Everything else was there though including the other nightstand and the dressers.

I expected the delivery to be sooner. Other than that, I was pleased with product.

"Wayfair's got you covered", I think it should be "they've got their hand in your pocket" instead. Great deals??? Where are they Wayfair??? Was looking for a vanity for a recent renovation on wayfair.com, the one's I was interested in were $600 and up. The same on wayfair.ca were THREE TIMES the price, $1800 and up!!! I then was looking for two Kohler 1-piece toilets, one in white and the other in biscuit, no deals again at Wayfair. Called their customer service line and asked why are the prices so WAY OUT THERE, they hung up on me!!! I will not be shopping at Wayfair any time soon!!!

Wayfair advertised a set of two chairs on eBay. I purchased the items, they responded, thanked me for my purchase, sent me confirmation my 2 chairs sent. They only sent one. They initially claimed the ad was for one chair only. I did some investigating and have proof they revised this ad over 100 times. I told them I did not want a refund, I wanted the second chair shipped and they should honor their ad. They made me miserable arguing with them and they insisted I ship the one chair back and only then would I get a refund. It was a huge hassle for me as a consumer to disassemble product, make a new box, buy tape, arrange shipping, all the while feeling very cheated and mislead. I began to wonder how many other people they have done this to. Then I got an email from eBay that Wayfair was canceling my transaction.

I have only ordered 2 actual pieces of furniture from Wayfair and both ended up in the garbage pile in front of my house, at Wayfair's request. In the first instance, an expensive decorative table arrived in shambles and would barely stand on 4 legs or hold any weight. Clearly, it was not salvageable. In the second instance, a bed I had spent days shopping for online, waited almost a month to receive and expected to sleep in the day after it arrived - was instead delivered without 1 of the 3 boxes of pieces required for assembly. A headboard and 2 footboards arrived - but no sideboards or slats. Upon this discovery, I immediately requested for the missing parts to be sent - thus, completing my order. The response to this by Wayfair was "sorry, we will not fulfill that request - we can refund you and you can throw away the (perfectly good pieces of the) bed." On what planet is this good business?

Great pricing on nice quality patio sets. Shipping as indicated. I'm pretty impressed.

Everything went fine with Wayfair except when I responded to the email they sent me, no one ever responded back about the fact that they broke one of my pots by my front door when they left the bed.

My family and I just moved into a new house. We ordered a living room set and dining room set, a king size bed set and dresser, as well as several other items. I received the dining table set first which was damaged. The table top was distorted and one of the chairs, also the bench wasn't as depicted or described. It should have had a wood stained seat with white legs and the bench I have received was all white. I complained about the table and was sent a replacement table top. All the other furniture was damaged upon receipt. I have a family and do not have time to be on the phone all day complaining about the black marks all over my king size bed set, that also had a broken leg behind the headboard. My husband reinforced it but it looks like crap and it's brand new.

Amazing furnish! I loved everything about my furniture (except for a major flaw in one of my items). Very chic and comfortable, really get your money's worth out of shopping on here! Thank you so much!

Question about vinyl plank flooring install, because the description said floating/click lock and glue down. The rep researched and said it could be either. Someone else ordered 12 boxes for me and I'm waiting on mine (back ordered). It is floating/click lock, I'm pleased.

On Thursday, 08/18/16 we received 2 Pandora recliners. We had ordered electric recliners and those that were delivered were manual. The manual chairs were left here and we are still waiting for word when the correct ones will be delivered. We cannot use the manual chairs due to health conditions so the reclining feature does not work for us. Have emailed to Leandra ** requesting some kind of compensation and expedited delivery. She offered $300 credit but did not address the issue of replacing the chairs at all. Very frustrating as I had to take a day off of work to receive the chairs only to find out they are not what we want or need. Would appreciate any help you can offer to get this resolved!

Wayfair has lots of different options at reasonable prices. The availability of items was fairly good for the most things that I ordered. The cost was comparable and the quality has been good thus far. They didn’t take care of a concern I sent regarding delivery, but the rep called independently for something else and she was good. It was very positive experience overall.

I have spent around $6,000 at Wayfair. I could not find the decor that I wanted at any store except Wayfair. I know you are taking a chance when you buy a product without seeing it in person. I did have to return a couple of big items, not because they were bad, but because the color was not right. I am happy with all the products that I received.

Great customer service. We recently order a sectional furniture and arrived at time given to deliver by company. Very satisfied with products that they sell and totally recommend service to friends and family. And great deals always happening everyday.

After reading several dozen positive reviews I decided to do something I never do & made a rather large purchase all at once opposed to making one initial purchase in order to review the merchandise. I was very happy when my first chair & table arrived only a week later, however a bit misled since all the reviews said it took only two days for arrival. I did make a big order & everything arrived in good condition in about two weeks time except for my bed and sofa, which I really needed due to the fact I am disabled. My bed took a month to arrive & seemed to get lost in transit, however, Wayfair was very helpful in locating it & getting it back on its way.

I ordered 150 sq. ft. of the tile and later on I found I needed two more boxes. The original order arrived timely. The current order arrived one day late and only one box of tile was included in the order. When I called, it takes one day to research (it's Friday) - when am I going to get the order complete and by when? I had the labor ready for this weekend. The shipment was only for one box see attached file. Please resolve the issue ASAP.

Wayfair was showing couches that I really needed and wanted that were similar to the ones we had at home. We couldn’t find them somewhere so I ordered on July 18th, and they were supposed to receive them by August 24th. They sent me an email stating that it’s been delayed and now we're looking at Sept. 15. I’m totally disappointed because the reps were fast enough to help me take my order in and now, they’re not fulfilling their part. It's going to be two months to wait for the stuff so I’m not very happy with them. Additionally, they’re still going to charge me for all kinds of stuff and I’m waiting for them to call me. I might have to cancel the order and go somewhere else.

After ordering a rocker recliner only the seat was delivered but Wayfair was awesome and sent out a whole new rocker recliner and sent out someone to pick up the seat we had. They were right on top of everything and we ended up with a very nice rocker recliner. It is just what I was looking for and I will continue to shop at Wayfair!

I really disappointed their service. I don't recommend this site AT ALL!! I order a sofa and it took 3 months to get it. During 3 months, it was backordered once but did not inform me about it. Finally I got it but it is totally different from what I saw on the website. Please don't waste your time on this site. Even one star is too much for them.

I was contacted by a local delivery service late afternoon on the 19th and they set up delivery for the following day. The sectional is a slightly different color than the photo but it is very nice.

Ordered chairs in April. Learned in August that product discontinued.

I had ordered this dinette set and it was the nicest piece of furniture. I was very surprise of the quantity of the set. The delivery was quick and on time. But they didn't let me examine the set before taking off. I am very happy with my stuff.

I have responded to the shipping inquiry. I ordered 2 vanities in July, I'm unable to find the order number at this time but one of the vanities is unlevel and rocks. Also one of the pulls has broken off already. I had to install to stay on contractor's schedule. I have tried to resolve the rocking issue myself, by putting something under one of the legs but didn't work. Probably won't order again for the next bathroom I have scheduled.

Great customer service and great product. I was extremely happy with the vanity, top, mirror and sinks that I had ordered.

The process of ordering our spa from Wayfair went very smooth. Great price, it was exactly as pictured, & the jets are stronger than expected. The waterfall & changing lights are amazing. Set up was a breeze! Thx Wayfair???

Tile look not the same in the picture when I purchase. Bathroom vent and bathroom shower door not arrive. So terrible and getting my project delay and caused me lose a lot of money.

I've had nothing but positive experiences purchasing from Wayfair thus far.

Easy ordering! On time delivery! Very pleased with the quality of the products!

I purchased 2 Bestar closet organizer when I turned a bedroom into a walk-in closet. They came delivered on a pallet. The boxes are extremely heavy but we carried them upstairs. OMG. Are they gorgeous? Extremely well built and putting them together was a breeze. I am beyond happy with the quality and would order them again if I had a place to put them. Great value! And very versatile.

I was dissatisfied with my purchase as the item did not look and feel as described. Wayfair handled the situation promptly and scheduled a return of the item the very next day. I appreciate that level of customer service.

I paid extra to have home delivery and setup. Delivery company was a no call no show. Have contacted Wayfair twice regarding my dissatisfaction with no return communication.

We recently ordered a significant amount of outdoor items from Wayfair. A few items were reduced in price a day or two after ordering and when we requested a price adjustment they were not cooperative and were unwilling to talk to us. Most retailers have more consumer friendly policies that would encourage you to purchase from them again. I most definitely will not buy from them and I will not recommend shopping with them. There is a reason that their stock just plunged, given losses and they wiped out $600 million in market value in one day. People are not going to come back to such a bad apple.

This was not a cheap bed and being made in China the quality was lacking. Thank goodness my husband is handy. I don't really understand what he had to do but he wound up welding a piece that was not produced correctly. Bed is beautiful looking but better care for the price in quality assurance.

The item shipped promptly and arrived on job site. As per conversations with Wayfair reps. we made work arrangements to be present for the delivery. We were not contacted as told, however, the entire situation was rectified by Kathy. Thanks.

I ordered a sleeper sofa and chaise for what I thought was a very reasonable price. Paid for with credit card. Order invoice was sent to me in an e-mail. I was very happy. Next day I received an e-mail that my order was canceled. There was no explanation. I called the next day and was told that there was something wrong with the pricing and they could cancel any time they wanted. I asked to speak to a supervisor and was told the item was "out of stock" and he couldn't work with me for pricing until it was back in stock which would be in October. I am thoroughly disgusted with this company. They should have made good on this sale!!

Natural Fancy Silk Roses. Photo was very misleading.

I had used Wayfair in the past and my earlier experiences with them were very positive. The products they carry seemed to be of high quality and their delivery service is always excellent. The online ordering process was quite easy. The furniture that I got from them recently won't be installed till next week, but everything got here in one piece and in great condition, so that was great. I've been very satisfied with Wayfair and will be back there again.

Have ordered quite a few things from Wayfair and everything I received is awesome quality!!! Only once did I receive a wrong order (it happens) and the customer service to solve the problem was top notch. I AM A CUSTOMER FOR LIFE!

Rowan Swivel Glider Arm Chair by Tory Furniture - Nice quality piece of furniture. Swivel and rocking features are just perfect. Order, tracking and delivery process by Wayfair was excellent.

Not only do they deceive you in the ad, they don't mention that the side bookshelves are "sold separately." When asked why the don't show just the bed, rep said, "It looks plain by itself so we put the bookshelves in to make it look better." The size of the bed they sell you includes the bookcases so it is even more deceiving. I should have read all the horrible reviews. Do not buy anything from Wayfair as their own installer says their products are bad quality!

I have been waiting since June for an order placed.

I am very pleased with Wayfair. I use that company for 3 years now and it's always a pleasure to work with them. I will recommend Wayfair strongly above a lot of other online shopping. Easy to return or exchange, nice and helpful people on the phone.

We are very happy with the entire process of the purchase, delivery and install. My husband assembled it by himself without any problems. He did it over a week keeping all the parts spread out in our garage. It's only been up for a few days so I can't speak to the quality besides saying it seems very well made. Hopefully it will stand the test of time and hard play!

I ordered quite a few things from Wayfair, bed, dresser set, rug and wine rack. I have been pretty happy with everything. The large dresser I received had a bit of damage where something broke through the box and punctured the front of the drawer, but it was not bad. All in all, I am pretty satisfied.

Avalon bedroom set. One of the worst experiences I ever had. I still have a stained bench that was delivered to me. I ended up canceling some pieces of the set and brought it somewhere else. It took a month to get a bed. I will never do it again! Order online!

I recently purchased an area rug from Wayfair. I made my payment and received a confirmation email for my purchase. The next day they sent me an email saying that there was an error on the price and they wouldn't be shipping the rug and would refund me my payment and offer me a code for 15% off of another purchase. I replied to customer service, politely letting them know that I have 20 years of retail experience and any business I've ever encountered would honor the listed price on the item, especially since the sale was already confirmed.

Really like the patio furniture I ordered. Like the ease of ordering and the communication emails about my order while waiting for delivery.

The first order came damaged and the second order that just came today was also damaged. I ended up having them assemble the bed using the original damaged rails since the "new" rails were completely ** (excuse the language). I don't ever recommend buying furniture from Wayfair and will contact you tonight by phone about this matter.

Excellent service and quality. Thank you!

I was very impressed with the options offered by the site and even more impressed with my service. People love the chairs and they look amazing. Arrived as scheduled. Will be back to shop some more.

Terrific customer service! Cheerful, knowledgeable and courteous staff. Three cheers for Wayfair!

I was able to find everything I needed and wanted to make my house feel like a home. It was a one stop shop with easy to use features which made the overall experience smooth and effortless. Can't wait to order from them again as they will be my first choice! :)

Very, very satisfied. Will not hesitate to buy there again. We will also recommend to friends & family.

I started renovations on my home several years ago. Simultaneously I leased 1000 ft.² office. I began purchasing from Wayfair and Joss And Main for my home use and simultaneously started ordering rugs wall decorations and other items from my office space. A young woman at Wayfair asked me if I was purchasing for my office which at that time I was. She then proceeded to connect me with a business manager. At that time I wasn't sure why I would need a business manager. I thought it was for tax reasons but in retrospect I realize you get a discount if you order it for your business. Have now bought the building I was formally renting from and I am redoing the upstairs. I order two pictures for the common area that I will be renting two other business people. I received an email from David ** that they have analyzed my purchasing history and he could no longer help me because the company deemed me only purchasing for my home.

I ordered a loveseat and a sofa and waited 3.5 weeks for the loveseat to be delivered. I took time off work to wait for it and received the "right" couch but in a much different color than the one I ordered online. I called customer service to have it returned and was told I would have to pay $100 to send it back. I don't think so. My customer service rep kindly waived that fee without protest.

I would definitely recommend Wayfair to anyone. They were so helpful in finding just what we were looking for. We wanted a casual breakfast room set with 6 chairs. Wayfair was able to find them for us. The chairs have arms, are on casters, and tilt back slightly. They are perfect for casual dining and/or playing games. Thank you Wayfair. We LOVE our breakfast room now!

The person helping was pleasant and very helpful. I've purchase many items in the past year and have been happy with all!!!

When shopping for my home, my first stop is always Wayfair. No matter what I'm looking for, whether it be a small kitchen utensil or a major furniture piece, Wayfair always has a stunning selection of items in every price point. No matter what my budget is, no matter what style I'm shopping for, Wayfair never disappoints.

I just moved to a new home, and needed a few pieces of furniture. First, the selection that Wayfair has is amazing! I found 2 side chairs and an entryway table. They were delivered packaged well in a timely manner. The legs needed to be put on, which were easy to do. I really like my new furniture, it looks great and was as described. Many compliments have been given about them. I will continue to browse Wayfair and order my next purchases from them.

I ordered a patio table and chairs from Wayfair. When the package arrived the tabletop frame and one chair was damaged. I requested only those parts and Wayfair sent me a whole new set and I did not have to deal with returning the damaged one. This is my fourth order from Wayfair and everything else including a hide a bed and two patio sitting groups arrived in perfect condition and I love both. Thank you.

I would highly recommend using Wayfair! I ordered our patio furniture (sitting area and dining set) from Wayfair. I found the product descriptions to be true and was very pleased with the quality for the money.

The quality is not that good like appears in the page. The material will not last long in my backyard. Too much money for the quality and too much to return. We stack w/ furniture and we don't like. I will not recommend the company products at all. Sorry it's the truth.

I ordered a platform bed and a coffee table last week. Both are already here. Easy installation, good quality and great price!

Hope you never have to return an item to Wayfair. What a nightmare! You have to go online and send in a request. They never got back to me so one week later I got on chat with them. They gave me an address to return and then I have to go back online and give them the shipping company and tracking number. They could use some training from Amazon! WHAT A HASSLE!!!

I have loved my Wayfair experience. I have had several orders and they have gone well and the one that has an issue is being fix right away.

Hi Mayfair, I have been getting Mayfair for the last 4 months and everything was fine, but when I got the loft bed it was not what I ordered. It looked small. It was not for my grandson which he will be 10. Everything was fine I am so pleased with everything the wash cloths .sheets. vacuum candy. The chair and the rug was so beautiful. So, keep it up!

I am very pleased with the quality of my new Hooker Console cabinet. The size fits perfectly for where I wanted it and the description was spot on. I will definitely look for this brand of furniture in future purchases.

We recently moved to a much warmer climate and needed several items for our new home which I was able to find on Wayfair.com. I was working within a budget and Wayfair allowed me to not only fulfill my wish list but to add a few other items. I ordered multiple times and everything was delivered on schedule and in perfect condition. All items, including bar stools, bed, and outdoor conversation set were all easy to assemble. I highly recommend Wayfair to anyone as a great value and outstanding quality.

It arrived on time and was a very good quality piece. I wish there had been more communication from the shipping companies as it changed hands.

Love the comfort and size of the Portland Section. I only wish that I could find a recliner to match that would have the same comfort level and same name brand.

Amazing customer service. I thought I only could order online, but was amazed when I called customer service that not only are the able to answer my questions, but also able to take my order over the phone. The experience was amazing.

We ordered four sets of exterior lounge furniture for a commercial project in Washington DC. It took a month to ship and when it arrived Wayfair had only sent us one set out of four. We have a major event planned next week and we will be short of seating. The issue is still not resolved. Very disappointed!

Overall experience was good. I like the selection Wayfair has, though their prices are not the lowest for the same items on other sites. I would order from Wayfair again, but would definitely look around.

Our experience with Wayfair has always been great. This is the first time we have had a delivery that we paid to have the product assembled. Very "Thankful" and "Pleased" that we did this... The two gentlemen that delivered our product and assembled it were thorough and worked hard to please. Thank you kind Sirs!!! We know it was extremely hot outside when they arrived a bit later than expected (due to no fault of their own because of previous delivers that were a bit more time consuming for them). They did an awesome job!!! Thank you too WAYFAIR for carrying the products that you do. Always love looking at your site for different ideas!!!

I have bought multiple products from Wayfair and am totally satisfied, would surely recommend a friend.

We bought two counter stools, a runner, a large rug, and a Shark vacuum from Wayfair, and are pleased with our selections. Rugs are thick and well-made. The counter stools are sturdy and comfortable. We will shop at Wayfair in the future.

July 27, 2016 I was notified via phone and email that the bed would be delivered between 11am and 3pm. 3:10 I called and was told they would be there in 1.5 hours. I asked to speak to a manager and was sent to voicemail. I called back and asked to speak to a manager and was told he would call me. 3:20 I used the online chat to try to solve the problem and was told I would be notified in 24 hours. 4:30 I called and spoke to Dylan ** - he said he called the driver and the driver hung up on him. He was unable to provide me with any information and said they are open until 7:00 pm.

When I placed my order it was supposed to come late July, then it was changed to Aug. 16th and now I won't get it until Jan. when summer is over. Customer service wasn't much help and I could have saved my time. I would not recommend them.

Called when I did not receive the coaster set I ordered and they said they would send me one. All is working out fine.

I love Wayfair! We ordered our King bed, two nightstands, a dresser, and an entry way table. All items arrived within the shipping time they described and without any damage! I was actually really impressed with the overall experience and quality of their products. It's always tough buying things online and not being sure what you're getting in person, but we loved everything! Would definitely recommend Wayfair to anyone!

So far, I have been very happy with my purchases and items delivered. Good quality for the price, and delivered on time.

Everything went very smoothly. I had to change my delivery date and I got a call right away.

All items were as pictures, shipped fast, and in great condition. Will order from Wayfair again!

Wayfair satisfied my expectations in every way possible. Prompt response from the support team saved my project. I will definitely purchase items from this vendor in the future.

Returning coffee table that I ordered as the finish didn't match my side tables and was not listed on the website as glossy. Wayfair was very helpful and expedient about my return and refund. Looking o wayfair for a substitute now.

I ordered your Harbor View headboard and 2 nightstands for my new guest room. They were in horrible shape when they arrived. The box was in fine shape but the actual items inside looked terrible. I called customer service and was told you would replace 1 of the nightstands and send a furniture repairman out for the other nightstand and headboard. One nightstand looks like it got wet and had water damage on it. That is the one you said you would replace. The other nightstand had another paint on it. Had labels painted over on the top. It looked worse after the furniture repairman tried to fix it. The headboard looks used. The repairman tried to fix some of the bad dings but couldn't match the paint color. I am so disappointed. I spent a lot of money on this furniture and none of it is usable. I would like a refund! I have emailed my customer service contact numerous times with no response.

I have ordered a headboard, a bed-bench, bathroom bench, lots of pillows, 2 bedspreads, and maybe more, I don't remember but in all of these purchases I have been very pleased with Wayfair.

We purchased a couch set and other little things like rug stoppers. Great company.

We’re a custom home builder. We learned about Wayfair when a customer asked me to order stuff for her for one of our jobs. We’ve once returned stuff to Wayfair and it went very smoothly. It was a large package so it had to be packed together and shipped out. Everything went fine and credit was given. The people I have spoken with seemed very knowledgeable and helpful and so I’ve recommended them.

A call from Wayfair would be greatly appreciated. My issues: long delays, poor response from Delivery Specialist (MAGGIE **). Does not respond to emails and I feel like she's avoiding me. To top it off this delay cost me to lose a client. All I want is a update on the vanity that was ordered weeks ago.

We got our spa delivered when promised. The delivery company brought it to the backyard and put it right in the spot we wanted on the patio. We love the power of the jets, the temperature, the size, the lights. The customer service is top notch.

I have ordered several things from Wayfair recently. From a full bed and dresser for my son (LOVED IT!) to outdoor umbrella and patio cushions. Everything was delivered on time and was impeccable condition and just beautiful quality. Can't beat the prices for the quality. Thank you Wayfair.

Ordered a Airsprung ortho guest bed which was only a few quid cheaper than other sites. The bed/mattresses had no airsprung label at all on it, looked nothing like the picture on the website colour or quality and could feel the springs through the padding on the top of the mattress. After they allegedly got back to airsprung, apparently this is the one I ordered, even though it definitely was not. Then I was told to return it would cost me 17 pounds, so as I explained to the Wayfair customer service it's cost me 17 pound to quality check your mattress. Cheers. Won't be using you again Wayfair. Delivery was good though and so was customer service (except making me pay for the return).

Resolved several customer service problems in a mutually agreeable way. They are as nice as they can be. Basically decorated 2 new homes almost exclusively with you.

Ordered a wood/coal furnace. Great price and excellent delivery. Was delivered when promised. Furnace was in excellent condition. No problems installing. I will definitely order again from Wayfair!

Excellent customer service and product is exactly what we expected.

Excellent experience. I have received all orders in a timely manner and have been very pleased with the product being as described. Customer service responds quickly and actually follows through.

I have ordered many items in the past couple months and am very pleased. The quality has been great and I had one issue that was resolved promptly through customer service. I have already recommended your site to friends.

This review would have been 5 stars. However, due to the extremely poor delivery experience I can only give 4 stars. Wayfair did make it somewhat acceptable by offering money back on my purchase. Now to the shed kit itself. It is very easy to build if you have building experience. I built this thing by myself in 2 weekends. It turned out great and looks really nice. You have to watch the instruction video a few times or you will miss the fine points. Some of the instructions were not real clear as to the proper marking of the wood pieces to be cut, but all worked out ok. This shed does not come with shingles for the roof. That's ok because you can pick what you like, not what is given to you and that's ok. There are some nice choices out there.

I ordered a 4 person infrared sauna and not only was the shipping free but it was really fast. The carrier was beyond awesome and that never happens. They called, set up the appointment, and were right on time, and very helpful, and pleasant! The sauna is well-built and exactly as advertised and I love it! I can't say enough good things about Wayfair! Will definitely use them in the future!

Thank you so much.

Greatest place to buy with the least worry. Great value for the least price out there from the great workforce.

The woman I spoke with was very nice and treatment was fair.

Placed order for patio table July 6 and have yet to receive it. Keep getting extended delivery dates. So much for using it this summer.

I'm a builder here in Arkansas and I use Wayfair to be able to get all the stuff that I wanted at one place. Somebody reached out to me a week ago about them having a business version where I'll be able to save a little bit more, and I didn't know about that. It was a good experience overall.

I have furnished two rooms with Wayfair and I'm very happy with everything.

This has been the easiest online experience I have had purchasing the amount of products I did. Shipping was fast and customer service is superior. Thank you Wayfair!

I am a very pleased customer. Over the last month my husband and I spent over 3K shopping at Wayfair and I am happy to say that it was such a pleasant experience. We had one issues with missing screws on a stool. I called customer service and it was a pleasant surprise how well it was handled. I received the missing screw pack today. I will definitely be returning for more items as we continue to upgrade our home. Thank you Wayfair.

We've bought several items from Wayfair. Bathroom Vanity, small table, 2 Barcalounger recliners, A hand blown glass lamp, squeegee for the shower, and 480 sq ft of deck tiles. Everything was top notch, was as advertised and we had no issues. I would recommend Wayfair to anyone.

Just when you think good customer service is a thing of the past, in comes Wayfair! I have purchased many things from Wayfair for both my home and office. There are infrequent times when the item arrives damaged or a part missing and Wayfair has been 100% on the mark when it comes to rectifying the problem. I am thrilled with Wayfair!

I purchased with an original ship date of August 1st which was the reason I purchased from Wayfair. Customer Service Rep Rebecca ** contacted me with an issue and advised they will still ship the product. 3 weeks later no product, no one will return my messages.

I love this furniture. I recently changed my office to my bedroom. This is the most beautiful cherry furniture, and it matches my cherry bedroom furniture. If you have a small room, don't get this desk. It is 5'7" long. The shelves had a narrow profile and was large enough for me to place my 46" flat screen tv on. Both pieces have transformed my bedroom office to exactly what I've been dreaming of.

Nice people in the phone, competent prices, nice people on delivery.

I was told one time that my table set was supposed to be coming on one day & I planned a party for the day after. But the day of supposed delivery, they called and cancelled and had me wait 2 weeks for a new date. Then the day of this scheduled delivery, they told me they were coming between 10-2 just to later tell me that it was changed to 12-4. Now it's 4:30 and no table. Wayfair gave me $200 for the inconvenience but that was a $900 table that I ordered 2-3 months ago. I wanted my money back but the table was already coming so I just decided to not order anything else big from Wayfair.

Absolutely love the bed and mattresses. Easy ordering, quality products, great experience from ordering to delivery! I recommend Wayfair to everyone I know.

Great customer service, everything arrived on time and a couple items were broken after I contacted the company, the replaced items were sent immediately.

Microwave was not allowed by electrician to be put it, as it was not above a range type. Range was defective at point of delivery in Kansas City, and not delivered to my home. I had to go purchase one, as workers needed to laser granite tops. I was called for another delivery after calling Wayfair and stating it was not delivered.

I couldn't be happier with the new dining set!!! The chairs are so sturdy and comfortable! The table is lovely and heavy. It was very simple to attach all the legs. The quality is wonderful! It looks just beautiful!!! I highly recommend.

I love Wayfair! I find great home decorating pieces at great prices! Shipping and delivery process was very easy, and items I have received are high quality!

Wish there were more photos of the products I ordered - but the customer reviews are a big help! Love everything I purchased, and the shipping was faster than expected.

I have been very pleased with Wayfair, the prices, the products, etc. The only problem I have faced is with the company Wayfair has to deliver my packages. They have been rude, inefficient and twice called to tell me they were not able to bring my items when scheduled. If I owned Wayfair, I would fire them. Again, Wayfair itself has been fantastic.

I ordered furniture to outfit my entire new home through Wayfair. Although their customer service is a 10 out of 10, here are the problems I have with Wayfair... Returns are such a pain. Now going through this online ordering once, would much rather shop at a physical retail store to make returns easier. Wayfair vendors are the PITS. Something was wrong with almost everything ordered. Poor packaging, missing hardware, broken pieces. Assembling everything is WAY too hard. Going through this once will make me pay a premium for purchasing something at a retail store already put together.

Tried to cancel this item well before it shipped and was told I could not. My order does not state this item being non cancel. Spent way too much time on phone calls with Wayfair dealing with this. And of course, several weeks after my last communication with a rep at Wayfair, the item arrived at my door. Probably won't be ordering anything from here any time soon.

Very good customer service. Initial pool table was broken, although it took some time to get a new one, customer service representative offered to cover my costs associated with the broken table and removed it.

Missing a leg on the coffee table. Not happy, will not order again.

Great selection, good prices, free shipping, great customer service! Rarely a reason to shop anywhere else for home furnishings and decor.

I purchase several items online and the customer service with using Wayfair was far above what I expected. I had to return a larger item that was damaged so I was expecting a big hassle to get it back to them and get a replacement. Not the case at all. I received a new item within days without any headache at all. I will be purchasing more from Wayfair just because of the ease of service they provide.

I could not have asked for better service. The products were wonderful as well, everything was as I expected or better and I receive numerous compliments.

I'm not a happy camper right now. Where is my order? I place the order at the end of June and now it's Mid Aug!

I just purchased a house and I needed a lot of furniture, and a friend of mine told me about Wayfair. I purchased a lot of things from them, and their customer support is good. However, I always seem to be missing parts or something didn’t arrive and I have to follow up. They should review the customer's order. They always correct it, but somehow it’s not always a complete order. Other than that, I'm happy with them.

I get so many deliveries and I have vendors that ship to me through Wayfair. They did a great job.

I liked Wayfair's prices and selection. I have used a couple of 10% offs they have. I ordered a TV unit and some of its pieces came broken, so I had to talk to somebody. Their team was able to assist me. It's been easy to shop in Wayfair.