Wayfair Reviews

I went with Wayfair when I found out about the trade discount. The pictures are awesome and those really helped in understanding what the products look like. The reviews have done the same. I like the idea board, and the tracking system that lets me know where my package is have been helpful as well. There's also the part of being able to look at my old orders easily to see if I need to reorder something. I could find it rather easily. The prices are amazing, the choices are unbelievable, as well as the styles, the turnaround time, and free shipping. Every aspect of what I was looking for in the product was there.

I bought a sectional sofa in April 2016, 5 months later it is very uncomfortable to sit on it. Your back and your back side hurts. I regret buying this furniture. Never again will buy from Wayfair.

I shopped with Wayfair because I can't find anywhere else the items that they sold. However, I had a horrible experience with them. I ordered over $6,000 worth of merchandise from them. I was told by the woman who entered my order that she would be providing me with certain discounts for delivery and assembly. Instead, when I got the invoice, I found that she actually did charge me for the things that she told me she would not charge me for.

Working with Wayfair Supply has been an extremely frustrating and time-consuming experience. We are a Boston-based, 30+ year-old, non-profit with over 200 employees. Needing more space, we spent 18 months seeking out a new office and undertaking a large build-out to provide a better work environment for our employees. We were excited to be moving everyone to a larger, more open space, and expected to have everything finished and in place upon move-in. We ordered nearly 150 chairs (48 kitchen chairs, 10 kitchen stools, 84 conference room chairs, and 2 reception chairs) from Wayfair Supply, counting on them to help make the transition to our new space seamless.

We order a dining table from Wayfair, a very good brand, that it cost at least twice the price at any other store. It arrived slight damaged. Wayfair personnel were very helpful and a technician came in and fix the problem. Great Job. Thank you so much.

I've been an online customer of Wayfair for a while. Their prices are better than Overstock sometimes. The ordering process is easy. I also used to have reward points for purchases. Moreover, it was fantastic with their Customer Service. One time when I purchased, the item was damaged and the legs were broken off, and they sent me another one. There was also another damaged product that I got and they took care of that as well. We're happy with the service and the products.

I had a fire, and so I'm buying a lot of stuff from Wayfair to rebuild my house. I found these nice cupboards that are very tall. They stand up and they're cherry wood or something with a dark wooden color. I also bought a vanity for my bathroom but it was too big. So I called and asked them to send me a return receipt but I never got it. They said they sent it but it could have been that I deleted it by mistake. My son seems to think I delete too much emails anyway. So I had to call them yesterday, they resent me one right away and my son put the stuff in the mail. Their customer service reps are pretty good people and I never had any problem with anyone. Wayfair has been wonderful that's why I have recommended them.

I ordered online through Wayfair before and for our recent order, they were the only one that had the cabinet that I was looking for. The interaction with the customer service representative was good, and the ordering process was easy. However, the delivery was really poor. I paid to have my items brought in and put together, but the delivery company came and put it in the garage because the garage door was open, then left it in the box. When I told them that's not what I wanted, they said they don't put things together. I was very upset about that. I spoke to a customer care people, and after that, the experience was really good. Everybody took care of business after that.

Overall the customer service at Wayfair was satisfactory. I received a beautiful curio cabinet and am happy with the quality. However, it took at least 3 weeks to one month to arrive and upon arrival one of the glass shelves had a huge chip in it. Simple enough, I contacted Wayfair, sent pictures of the damaged shelf and they were more than happy to replace the shelf. I ordered the cabinet July 7th. I have since received more than 2 emails delaying my replacement shelf. The last email I got states that I will receive the replacement shelf by 10/12. 3 months to replace a part is unacceptable. Fortunately I am able to use the damaged shelf. In the meantime though it looks bad.

My friends and my mom use Wayfair and they had good experiences with them, plus the price made me decide to purchase from them. The process of ordering was easy. I ordered some tray tables for our media seats the other day and it was good. Because they were out of stock for a while, I signed up for the “alert me” and they alerted me when it was back in stock and I was able to order them right away. There is a little issue with one of the media seats and it’s just missing a screw but not a huge deal. I still have more to order and I was on my desktop a couple of days ago and one thing that bothered me was that the app is really good about being able to easily filter and for some reason, I wasn’t able to filter down how I want it. So, I ended up going back to my app. I don’t know if something was just wrong at the time or not.

The refrigerator arrived in a timely manner, however the delivery service (UPS) did not treat the package carefully. They DROPPED the box out of the back of a van about 9:00 pm and drag it up my driveway and left it there. When I found it the next day the box was totally destroyed and the unit scratched and dented beyond belief. I immediately called Wayfair to inform them of the issue. They were appropriately appalled and asked if I would like another to be shipped that day or a refund. They also went above and beyond to report the issue directly to UPS and have them come out to see what happened. I am so pleased with Wayfair's customer service. You have a problem, they will make it right. You will continue to receive my business and that of friends and family.

I put a table in my cart and a few hours later the price jumped by $40. Contacted customer service and was told that's how company do business. It fluctuates like this. I believe the item had a jumped in price because it was on my cart and they knew it. I was looking to buy it. I never saw this in my life... Price changing like this at any second.

I purchased a set of turquoise sheets and waited until my new mattress arrived before using the sheets. I washed and dried the sheets this morning and put them on my bed. The color looks very faded and the sheets look like I've had them for years. Also, these are not 625 thread count. There's no way. The sheets are not soft even though I used a fabric softener sheet in the dryer. I have sheets that have less thread count and they are much softer than these new sheets. Don't waste your money on these. Here is the information: Novelty, 625 Thread Count, Cotton, 4 Piece Sheet Set by Livingston Home, Qty: 1, Color: Turquoise, Size: Queen, $39.08. The only reason I bought this sheet set online is because I can't find turquoise sheets in my local stores.

I bought a coffee table from Wayfair based on positive reviews. Unfortunately when item arrived the color and quality was not what I expected. I wrote my review and send it to Wayfair. My review NEVER was published...even when I gave them a call and ask why. If you noticed in this i-net site they have ONLY positive reviews. It is really mislead the people. I will never buy from Wayfair anything anymore.

Wayfair happened to have something I thought that my client would like for a good price, and my client wanted me to order it for her. My experience hasn’t been pleasant because of people not calling me back. They said that they had set up an account for me, and I'm unable to access it. Dax was the only person who was able to really help me. He stayed on top of things and took care of me the best he could. In fact, I'm only getting the furniture because of him. Unfortunately, because I have a trade account, he sent me over to someone else.

I was told to order the playground, and it was found on Wayfair's website. My experience was quick and easy. It was very good overall.

Sofa arrived on time the delivery process was impeccable. The drivers were very courteous set up my sofa. They called in advance and the sofa is just as pictured much better quality than I expected for the price. Thank you Wayfair, I wouldn't hesitate to order the other accessories that go with the sofa.

I found the Wayfair website easy to navigate. I put in what I was looking for and voila, a bunch of them popped up. They have a wider selection of Murphy beds than I could even get locally from a custom manufacturer. That was the first thing that got me, then I found other things that I could use. I've ordered several things. Service has been great. Everything I got was on sale or reduced price. I've been very pleased so far with the quality of what has come. They update me when things are shipping out and things seem to be shipping quicker than the initial projected time, which is good because I'm getting things quicker than I expected. They come right to my door and the products are in good shape. What's not to love?

These outdoor sets made our summer and Wayfair continues to be the BEST online shopping experience for all things home related. Best customer service, best products and best summer! Thanks Wayfair!

Wayfair is a good company and their website is incredible. Everything’s in there and they said that they had in stock the item I wanted and was ready to ship so I bought it from them. The cost was great and the product was everything I wanted. They had an awesome selection and I had lots of different choices. I also received a 10% coupon because we had just moved to a new city. Everything was great up until they found out they didn’t have that item in stock. That was in July and it still hasn’t come yet. No one has ever reached out to me so I called them and received several emails from them about the product shipment being delayed. I was really disappointed. They were nice and as helpful as they could possibly be given the circumstances. But I wished they would have taken the initiative to call and let me know what was going on.

We had a bunch of furniture sent in one of the properties I manage. My on-site manager who uses Wayfair a lot searched the website and looked in some of the furniture that she wanted for the community, she picked it out and put it in the basket. I assume she matched up the stuff we had in the room that was all beat up. Then I just went online and put my credit card information there. Wayfair called us about making us a business account giving us some kind of discount. The entire process went smoothly and the delivery went fine too.

I purchased a desk through Wayfair, and though the price seemed reasonable and delivery quick, the desk was damaged when I got it. Unfortunately, I didn't realize it was damaged until I spent a couple of hours putting it together; therefore, I didn't want to take it apart and send it back. The top left corner of the desk is crushed, but I figured that would be covered with something, like a plant or file; however, when I moved it in to a different spot in my home a month of so later, I noticed that the front of the desk had an old injury that someone attempted to repair! Not happy.

I ordered three pieces on furniture for a bedroom remodel. Although it was very convenient for the furniture to come already assembled, two of the three pieces arrived extremely damaged. While Wayfair did reship the damaged pieces, they would not accept the damaged pieces so it was my responsibility to dispose of two very substantial dressers. Also it took another three weeks for reshipment of my original order. My expectation would be for Wayfair to redeliver the damaged pieces overnight or two-day delivery and remove the damaged pieces. Very disappointed in the customer service and delivery.

I bought a cabana from Wayfair. If I weren't mechanically-inclined, it’d probably be next to impossible to install. They should highlight the instructions a little bit better. But other than that, the online ordering process was simple and my experience with them has been good.

We had bought some stuff from Wayfair and we liked it. The online ordering process is nice and simple. There was one issue with the dining table and chairs we bought, but that got resolved. They are a very good company and I still go there to check stuff and order. I'm waiting for some items to come.

Delivery company was unprofessional and unorganized. After 3 scheduled deliveries all botched by delivery company I am now working for a full refund. I kept Wayfair apprised of situation and they were unable to assist.

Wayfair delivers! Items arrive well packaged to avoid damage. The items look just like their pictures online. Great selection and great prices. Where have you been all my life, Wayfair?

Initiated a large order, received great pricing, exceptional service and timely delivery of all intend. Also quickly resolved a damage issue I had on one of the desks we received. Wayfair was wonderful to work with and extremely customer focused. Thanks for everything.

Every aspect of this purchase was outstanding. The quality of the product, the speed of the processing and delivery and even the customer service in handling a small hiccup concerning the faucets was all excellent. I plan on buying from wayfair again.

We ordered a Sleeper Loveseat back on July 9. They removed $619.99 on the same day from my PayPal account. It was to be delivered within 3 weeks. They never bothered to update us except for the original "Thank you for your order". I followed up on August 3 to see what was going on. They had no tracking information on our order whatsoever. They said it was "lost", not the order but the actual sofa, because it had left the NC warehouse. After following up with a tracking specialist they re-ordered the sofa.

I ordered a patio set and told my friends about it because it was clearance price! They cancelled all our orders and said price was wrong! They offered 15% off my next purchase! They are not trustable!

I got a sofa, loveseat, and an electric fireplace from Wayfair. The online ordering process was pretty straightforward and I had no problems. We've ordered stuff online before, and in the past, we've had problems with delivery services. However, the people that Wayfair used for delivery were very nice. We were very apprehensive about having our purchases delivered, but we were pleasantly surprised.

This product is perfect for us. The wood color and finish are a near match for our kitchen island. It came fully assembled - hooray - and is solid and good quality. My only wish is that the back piece did not go all the way to the floor. We are going to need to notch it out to allow cords to remain under the unit rather than between the unit and the wall. Delivery was great. It came sooner than estimated, and we were on vacation. I contacted the delivery company and they were very accommodating - holding it until our return.

I have many orders from Wayfair. Their free shipping was amazing as I furnished our beach house two hours away with all new furnishings. One store charged me $300 to get a sofa there!!! Love Wayfair variety and abundance for shopping for just the right coastal piece. Really nice people on the phone, as well especially Trevor in Texas!!!

Wayfair's customer service is beyond awesome. Very responsive and they stay behind their name and product. If the customer isn't happy they make it right. I am very happy and will continue to be a Wayfair customer for life!

We ordered two lamps through Wayfair that looked slightly different from the photos and we therefore wanted to return them. After trying to jump through the multiple hoops that Wayfair required to return these at no cost to us, we were unable to do so. We still wanted to return them and found that Wayfair would charge $280(!!!) to ship the two packages back. I chose the option to ship back myself and paid less $45. On a $540 purchase, we would have only received $260 back (vs. the $495 we received back net by shipping ourselves)... A truly dishonest business practice. My wife and I have spent literally thousands of dollars at Wayfair (even as recently as this year), but we will never use it again.

Was informed over phone during order process that counter tops were included with purchase. None have been sent to date.

I ordered a large piece of furniture July 18th. We received an e-mail on 7/26/16 to schedule the delivery. We called the delivery company 3 times before we were able to schedule. We left messages each time and were never called back. Finally my husband waited on hold for 41 minutes and was able to schedule for Monday August 15th. My husband e-mailed Wayfair to let them know but never heard back.

I went on and checked out Wayfair and I saw some stuff I liked and they were reasonably priced. The online ordering process, for the most part, is a hard thing to do in general but I think they did a relatively good job. However, I'm upset with the follow-through because when the guys delivered the packages, one of them fell out of the package and it got damaged. They’d said that there was a carpenter that could come out and fix it and that he would call me but I haven’t received a phone call and it’s been weeks.

I looked up lamp sets on the Wayfair web site and choose a set, Cerise 3 Piece Table and Floor Lamp Set by Wildon Home, priced at $119.99. When I clicked on it the price came up at $152.99. When I called they said it was an error by the Tech department. I saw the same lamp set for $122.99 last week, on their web site. They said I needed to lock in the price, by calling them. I said I wanted to lock in $119.99. They said the price is what is on the purchase page, not the other. A Scam like I've seen many times before. Shame on Wayfair. Don't support this BS company.

Ordered two light fixtures. One guaranteed to be delivered the next day. Essential since I am paying an electrician to come install it. Fixture did not arrive and no status online. Called customer service. Told; "Call back in 40 minutes. Our system is down." Call 2; told they would email me as soon as the system was up. Call 3; was told "we were busy answering other people's issues so we didn't email you." Now the warehouse is closed and no status can be given for at least one business day. I can kiss my electrician money goodbye. Last time I order from this company!

I have ordered numerous home decor items from Wayfair and without exception the customer service has been superb and the quality of the item is proportional to the price. You can't ask for much more.

I liked the product that Wayfair have and I’d ordered from them before. I also like that they have so much variety and so much to choose from that it makes it easy to plug in what I want. If I want a blue pillow, scan it and it gives me other blue pillows to pick from. It’s a super site and they have excellent customer service.

Your satisfaction survey only included the delivery experience which was good. It is my feeling that you should include delivery and set up experience also. My hot tub was delivered on Aug 4, and on Aug 26th, I was able to use it for the first time. I realize anything can be defective, and this happens occasionally, but when it comes to addressing the issue, the product manufacturer has limited national contacts to assist with warranty situations. This made the process quite slow, and made me anxious about purchasing high ticket items online in the future.

I have the ability to get everything I wanted in one spot with Wayfair. I’ve only had one negative experience but nevertheless, the overall experience is convenient and easy.

What an awesome 1st experience with Wayfair from start to finish. My large outdoor sectional sofa arrived from across the country in less than 2 weeks. The product was of much higher quality that I had imagined for the great price. There was a small missing part, but customer service took care of it immediately! Very impressed with Wayfair.

I am so excited to have purchased multiple items from Wayfair. Everything I have ordered was exactly as shown. I will continue shopping Wayfair, and will also recommend Wayfair to anyone I meet who are looking for a makeover in their home. Thank you.

I had ordered a 16 dinnerware set. If I liked it, I was going to order a second set. I loved the look of the Duomo set. I ordered a second set but the set was incomplete. I did not receive the coffee mugs with the set. I called to have the mugs sent and I received 1 mug. Called a second time... "No problem we will ship 3 mugs." I only received 1 mug. Called a third time and now I am short two mugs. I just reviewed the email for the delivery of the placement and it say qty. 1. I expect to be making a fourth call to receive my last mug. Not satisfied with this order. I have never had a bad experience with Wayfair and I know this is coming from the dealer but I am unhappy.

During the deliver time they were only 2 people, furniture was big of course, needs more than 2. On top of that the driver which he did not want to give me his name, was rude and uncooperative. At last with the other guy that he was with him, positive person, they made it. After they finish, the driver came back to my house and asked me money. $200 if not he will took it out the sofa from my house...

The agent over the phone was very helpful and detailed with all my questions and concerns and the delivery guys were professional and courteous. My overall experience was fantastic. Thank you Wayfair!

I love all the products that Wayfair has because they have everything. You can never go wrong with them. I call customer service and all the time they’re available 24 hours. They gave me the number if I needed anything besides my purchasing. They help me to choose sometimes. I buy fans and things like that that I haven’t used yet because I have to wait for installing information, but it’s a great experience. As a matter of fact, I was checking for a rug and I found the rug that I needed. Everything has been fine and I recommend Wayfair to everybody.

Products are of good quality and pricing is good. Customer service is willing to assist you with all of your customer service needs.

Although placing the order was a nice experience and sales agents acted very professionally, the delivery was a very bad experience. The merchandise did not arrive on time and the delivery company did a very poor job for delivery. So, I had to bear extra cost to pick the merchandise myself rather than wait for their long delay delivery.

The furniture took what seemed like forever to get here. I had a problem with the tracking. It was not updated for a couple of days. When it finally got here it was set up beautifully in my bedroom.

I have placed numerous orders over the past year with Wayfair. Never, never, never have I experienced such great customer service. Of the 1 or 2 mishaps I experienced, this company far and above to make sure I was made right in the end. My house is 97.9% furnished by Wayfair. I will shop with them again and again. Great products, great prices, great service... Wayfair is the way to go.

I ordered an outdoor 7 piece dining set on July 23rd. I still do not have it although it evidently arrived at the local shipper on August 3rd. The estimated delivery date was August 8th. I called to inquire 2 days ago with your customer service team. I received an email saying the shipper had tried to reach out but I have no voicemail at home or on my cell. It is now August 25th. I cannot imagine a company does not follow through with the shipper they contract to be sure an item has been delivered! I spent $1,710 on this merchandise to use for the remainder of the summer. I will never purchase another item from Wayfair! AND oh, did I mention I still do not have my merchandise?

I really bought a condo and remodeled the bathroom. I order a double vanity from you and I am very disappointed. One of the sinks was cracked. When I got the new replacement it was not a sink but the top of a vanity and it was cracked.

The items I order were great. But the delivery to my home was bad. Empire Delivery Inc. had my order for two weeks in their warehouse and Wayfair customer service and supervisors try to get Empire to deliver it earlier but to no satisfaction. Wayfair should cut ties with this company. This company (Empire) is no good for Wayfair customers.

I love my new bedframe. It is beautiful and very heavy, substantial. It was easy to put together, all the pieces were present and there was no damage to the wood. My grandson and I put it together, instructions were pretty easy, took us about 2 hours.

Overall, it was a good experience. However, I was not able to get the sofa I wanted within a 2 to 3 week timeframe so I had to settle for one that was less favorable in my opinion. In any case, all orders I placed were processed and delivered, relatively undamaged, on time.

We recently bought the Beacon Street 10-drawer dresser. It shipped and arrived quickly and is solid quality. Unfortunately, the dresser arrived with some slight damage incurred during shipping. When we contacted Wayfair by email about the damage, they responded very quickly and resolved our issue to our satisfaction with no hassle whatsoever. Highly recommend Wayfair for their products and service.

Very positive experience. High quality at good price. Impressed by Wayfair customer service: accessible, friendly, knowledgeable, they follow through, and they're in the US--important to me. Nice to be kept informed accurately of delivery details... much better than other online retailers.

They lost my order of $1700 in flooring. Had no idea where it was and no solution to the problem. Job was delayed and I lost money.

Ordered several items for project. Had small issue with shipments but all were resolved to my satisfaction. I think quality and prices for products make it worthwhile but some items I purchased locally in order to save shipping time especially after construction began.

While Wayfair tried twice to deliver a lamp I ordered and both of them broke in transit, they did provide me a refund easily which was nice.

The delivery process and poor communication between Wayfair and FastLine Delivery has made me quite hesitant about ordering anything else from Wayfair. Also the fact that products that have had multiple customer complaints are still being sold makes me wonder also how much Wayfair is concerned about the quality of goods they deliver. The sofa I received was moved upstairs before I realized it was broken in several places.

At first, I was upset as delivery of the swing set I order was almost a month at the time of order, BUT I called them and explained this was a birthday present and they sped it up and delivered today the 30th. I can't thank you enough. All pieces were delivered. Thank you, I would highly recommend this company.

I ordered a shed kit from Alpine sheds by phone. The Wayfair representative was very helpful and the order went through smoothly with delivery info by email every step of the way. The delivery was delayed however due to weather and mechanical issues but all went well as the delivery team was very professional. The crate came slightly damaged but not the shed kit. One problem with the kit though, the roof sheeting and trim was sent for a 12ft shed when it should have been for a 14 ft. shed, I made some changes and except for some landscaping it's all completed. I did it by myself but two people is recommended and I would recommend it to others.

So far we've purchased almost $15,000 in furnishings from Wayfair and the most part our items have come in the stated time frame it was promised. Unfortunately some items ordered were separated and came different days which became very inconvenient when we're trying to set up a bed with only a mattress and no box spring or bed frame. Four of our items came damaged so we called and were shipped new replacement items. Two of those replacement items also came damaged. One buffet took nearly one month to arrive but then the local shipping company lost the item. I've called on 5 occasions and they were rude and promised a call back in which they never did.

Together with Wayfair's price, I like the ability to search easily and find options on their website. They also have a good selection and good process. I also like the way that it says ‘out of stock’ on the homepage so I don't find out that something isn’t available one click later. Its function works really well – I'd know if something is back in. Recently, I was working with one of their reps for some purchases that we were making and he was very helpful. We really, really like Wayfair and we've been recommending them. We've been overall happy.

In terms of the furniture I bought, I am completely satisfied about it. It was exactly as it appeared on the website. Good quality and very pretty. The only issue I had is with the company that delivered the furniture. They are hired by Wayfair but are not Wayfair. And this company delivers on very specific days and hours that did not work for me at all. They didn't work on weekends and because during the week they have an 8-4 schedule then I ended up having to postpone delivery for several weeks. Especially because I paid for white glove assembly.

The worst experience you can possibly have was with you guys. From the customer service being horrible to you guys losing my order, to lying to me about the whole ordeal... I cannot be more dissatisfied with a company... If there were 0 stars I would not even give you that. Safe to say I will never order from Wayfair ever again. Wayfair you don't have what I need should be your slogan.

Several orders. Good Experience, good customer service.

Unfortunately, my first experience with Wayfair has been terrible. I recently purchase 1k+ of items. When you place the order, the shipping date is not the actual date it will get to you. It's an estimated of how long it takes to pack. The delivery was not placed in house, although Wayfair asked via the purchase process for any notes for shipping. Those notes are ignored by the shipper or whoever Wayfair chooses to do your shipment. My first item of 3 was placed in back of my building. Quite heavy which I had to carry up the stores by myself.

When I first called for help in selecting bathroom lighting, I never expected the type of assistance that I ended up receiving. Multiple calls and emails later I finally selected lights that I love. Thank you to Terry ** for all of his help throughout the process! The customer service exceeded my expectations. He really went above and beyond.

The table did not match the photo. The delivery method was unclear and no one returned my calls from the delivery service provider.

The selection was outstanding. I was ordering for a delivery across the country from where I live, so having a national network was very helpful. Phone support was helpful in my selection. I would have appreciated more clarity about the time it would take to manufacture and deliver the pieces. The ad for the pieces I purchased said "ship in 2-3 weeks"... I was shocked when the delivery date I saw only after paying for the piece was up to 5 weeks. When I asked by phone about this, it was explained very well, but still was problematic as I would only be at the delivery location for a limited period of time. Fortunately, the pieces were delivered nearly a week earlier than the posted delivery date...whew! Problem with online orders is that it's difficult to be sure about color and some aspects of style. Thankfully, the color turned out perfect for my space.

Sofa and Love Seat color is different from picture. My complaint of missing part was never resolved.

The service was great, arrived on time. I was very impressed with the quality of the furniture.

Great selection; outstanding prices; fantastic service. We received a metal file cabinet that had a dent in it from shipping. Wayfair immediately said that a new one would be shipped and to keep the damaged one. No hassle. Amazing.

This has been the worst customer experience I have had in my entire life. 1.5 months ago I ordered a platform bed and only the headboard came. After 5 phone calls and 3 weeks, the rest of the pieces of the bed came. But, no hardware came so we can't put the bed together. Now they are telling me that it won't arrive for another week and 2 days. They can't "expedite" the screws I need to put the bed together. For all of this runaround, I have spoken to 3 managers, who failed to call/email me back and give me an update and have given me false promises. I have been sleeping on a mattress for 1.5 months and have paid for the bed in full as well as ordered thousands of dollars worth of stuff from Wayfair for my new home.

Customer service was great! During delivery somehow clips for our outdoor sectional went missing. Kathy in customer service sent them right over to us. Was extremely friendly and professional!!! Thank you.

I've shopped with Wayfair a lot. They give better customer service than any other online shopping sites. If something is wrong they correct it with no hassle. Have never been disappointed. They offer good quality for the best price. Will continue to shop there and would recommend to anyone.

The delivery personnel were courteous and handled the furniture with care. Unfortunately a leg of the chair arrived broken. I contacted Wayfair hoping for quick assistance only to be told that I would have to wait for an email for assistance from a third party. Disappointing.

The quality of the china cabinet was poor. The glasses have all multiple imperfections. The hardware is unevenly laid out. The wood has many details. On the delivery side, they do not carry any product to remove their fingerprints. A lot of styrofoam granules were left for us to pick up, and the tapes the manufacturer puts to indicate "careful with these glasses" were not fully removed and I had to deal with the remains of the tape's adhesive that was left in several parts. For the ~$1,500 we paid we expected much more.

I ordered $4900 worth of items with over 20 items being delivered. I encountered a problem with a few. The clearance items I purchased did not work. I received a mirror without a glass, a chair without screw holes and 1 side table when I ordered 2. The young lady who took this was great! Every single item had to be put together. Everything looked like it did online which was great, something's better. They only apologized for the issues and gave me 10% off. I was very disappointed with lack of empathy. Online the order said items had been delivered and they weren't so it's not accurate after placing the order. Overall I love my items but did not care for the many issues. I may or may not order again but if I do it will be small items that you can't mess up.

Dawn ** is my customer rep and I could not be any happier. She is gracious, attentive and a true professional! It is such a pleasure to deal with her!

Very pleased with the item that was delivered. It was exactly as described and quality seemed very good for the price. My only problem was the amount of time it took for delivery. It wasn't until after I called, after 5 weeks, that I was told that item was coming quite a distance. Item took over 6 weeks to arrive.

First delivery cancelled by "Dependable Express" (anything but) moments before the 4 hour window was over. Delivery company refused to fulfill later the same day or following as it meant taking a "special trip". Second delivery two days later arrived an hour and a half prior to time we were told over the telephone. The driver stated that they would return on Monday morning to redeliver. Monday came around and no driver. Tuesday the same. Tuesday night (today) we get an email saying that the now our couch would not arrive until Thursday 9/1 - two full weeks after first scheduled delivery and seven weeks after order was place. What's most astounding is that the delivery company is scheduled to bring two other pieces of furniture to our house on Thursday 8/25. What a joke - We will never order anything from Wayfair again and tell everyone we know to steer clear as well.

Ordered trestle table on 5/30, received 6/16. Had to wait to close on new house and then figured out I needed movers to bring the 225 lb table into the house to assemble. Finally got into house and ready to assemble (8/20). After spending 1 hr to open all of the boxes (too much packing material), as we waded through boxes and material we noted that THE ENTIRE HARDWARE pack was missing, 3 days to get verification that it was ordered (8/24) and now I am being told it could be up to TWO WEEKS (9/9) before I actually receive. So table sitting in middle of dining room for THREE WEEKS!!! Not the first order where parts were missing. 3 orders out of 10 are sure to have missing parts so far. DISAPPOINTED!!!

Wayfair has good pricing and I have used free financing for a year with them. Their online ordering process was also very simple and everything came in a timely manner. I was very satisfied with everything I’ve purchased from them.

My product was delivered quickly. The truck company was wonderful. Everything is beautiful!

Every encounter with Wayfair has been great. Even Customer Service issues were handled promptly and exceeded my expectations!

We were extremely pleased with our new 11 piece dining room table. It is exactly what was advertised. It took some time to assemble but was totally accomplished within several evenings. I highly recommend this product if you are looking for a large, quality dining room table.

Ordered a sofa. Had problems assembling it. Wayfair had great follow-up response to my request and sent needed replacement parts. Excellent customer service. Highly recommended.

Had a great experience through Wayfair. Bought multiple things for my new home and they arrived very timely. I had two chairs that came stained and Wayfair sent me two new ones, no questions asked. Very friendly. Very efficient and will use them again once my budget allows!

Upon receipt of patio furniture, we informed Wayfair cushion covers for the pillows (9 tot) were missing. Contacted by rep (Sabrina) and after many phone calls and emails without results - 3.5 wks, I requested another customer rep. (Katie). Within a week, I had the cushion covers delivered. I am enjoying the patio furniture. Very disappointed that it would take so long to get the problem corrected.

I was very leery about buying furniture online but Wayfair has proven to be easy and time saving while also delivering quality merchandise. After my first order was delivered I was so happy with what I received and the timely fashion that it got here. I placed at least a half a dozen more orders with Wayfair. They have yet to let me down in any way. The pictures and descriptions are very accurate and the pricing is quite reasonable. If an item required assembly I did opt in on the low fee and it was well worth it. What could have taken me hours and possible major frustration they did usually in a half hour or less and the items (which were often heavy and/or big and clumsy) were placed exactly where I wanted them. I have received many compliments already on my Wayfair purchases and have told everyone exactly where I got them. I will continue to look at Wayfair first whenever the need arises.

I bought many things from Wayfair and I loved every one of them, from a rug, lamp, bed frame, two kitchen cabinets, outdoor lights, mailbox, bar stools, and one of my most favorites -- a chandelier that is gorgeous. I'm sure there is more I can't remember. It is my favorite place to shop. I'm hooked.

When ordering a kitchen hood, sink and faucet, I had a kitchen specialist help consolidate the order and gave me suggestions. She was very helpful and I would use Wayfair again.

Pleased with furniture, delivery and ordering procedure.

Found a ceiling medallion we liked and saved it. Returned to order it a couple of weeks later and the price had gone up by $40. Very disappointing.

The guys delivered my 9 piece dining set. They were great and brought it into my house for me. Putting it together was a lot easier than I thought. It looks beautiful. I'm very happy with it and the great service. I will be ordering from Wayfair again.

Love, love, love Wayfair. I moved and furnished almost my whole house through Wayfair. I was not disappointed with anything I purchased. There was one mistake on an item I purchased but customer service contacted me right away. I made the wrong piece work for me . Recommend them highly.

This is my first experience ordering furniture online, and will admit I was very hesitant to do so. I chose Wayfair due to the stellar ratings they had online, and they did not disappoint. Everything arrived in good condition, and was easy to set up. Looks great too.

Website layout is great and lots of info. Shipping speed is fast and the post-sales customer service is wonderful as well.

Items came within two weeks. Excellent delivery.

I was charged shipping when Wayfair advertises that everything ships free. Especially everything big. I just spent about $8K with Wayfair and called them. The gal was apologetic but mentioned that when you have freight items they charge. It was taken care of but not after some back and forth and arguing with her that my KING bed shipped free and was bigger than the full size bed.

Representatives are knowledgeable and helpful in making orders and selecting items.

I have ordered quite a bit with Wayfair's over the last year as we bought a new house. They are always helpful with questions and problem solving. Most of the products have been well received as well.

I have ordered several things from Wayfair and have been pleased all my purchases! Returns seems like they might be a hassle as return shipping can add up. My only suggestion is be sure you want the item. Otherwise love Wayfair!!

I ordered a Cosmo brand free standing range and hood as well as a Frigidaire dishwasher on July 9th. I was concerned about a few things because delivery to my neighborhood can be a challenge due to narrow streets, and I was not familiar with the Cosmo brand. I needed it installed and delivered, and I was also concerned about turnaround time as being without a stove is costly when you have to eat out more often. The woman who took my order, Mandy, assured me they had delivered many Cosmo stoves with great success and convinced me should would be with me every step of the way.

I love love love my loveseats recliners. Perfect. The color red was exactly as I saw on order and the White Glove Delivery was so pleasant. Order came on time. I was notified when delivery was to be made.

We have recently bought several items from Wayfair and we love it. The items were high quality and we will continue to shop for our home at Wayfair.

I ordered a Castle buffet at least 2 months ago. It has not arrived yet. On the day of expected delivery I received a phone call from their delivery partner, which I thought was them notifying me of their "30 minute" arrival time. No such luck. The call was to let me know that the item that was to be delivered to me was NOT the buffet, but two chairs. The item had been in CA for almost three weeks waiting for the final leg of the journey (about 2 hours from my home). I had tracked this item daily since I had ordered it and was surprised at how long it set in a warehouse at each leg.

I can confirm what others say about Wayfair's excellent customer service. They have been very responsive and timely with me. I suggest anyone thinking about purchasing through Wayfair dig around for a 10% off coupon, which are all over. They messed up my bill. The website didn't apply the discount, and I had to call in the order to get the coupon to work. The representative then messed up the math and did some bizarre 8.62% discount. He subtracted 10% of shipping from 10% off total. Weird. But weirder yet is they tried charging for shipping even though they say it is free.

I love all the products, the app, the ease of ordering, the delivery, and the quality. It's a great one stop shop.

The customer service at Wayfair is fabulous and basically they are second to none! The overall experience of purchasing several items for a new home has been extremely positive & trouble-free. I am a person who does not enjoy "shopping" and this entire experience has been an absolute pleasure!

Let me start by saying, it takes a whole lot for me to get frustrated with bad customer service. I am on my third separate nightmare with Wayfair. It began with my very first order when I started up my account to purchase a large amount of furniture for some company housing. I first called American Express to let them know I would be placing a large order and they told me no problem.

I loved the first batch of furniture that arrived, but the second bedroom set was on back order. We waited 2 months and still hasn't arrived. Now we are told it might be another month before it arrives in your warehouse. No one knows anything when we call. Why do you sell furniture that you don't have. My daughter has to sleep on an air mattress until her set arrives.

1 of 7 items were delivered. Delay of shipping even though Wayfair mentioned it will be shipped in 1-2 days. Had to cancel the items and even after 2 weeks no one sent cancellation to my bank, so I ended up without the items and I cannot buy from different place due to the value is it still on hold until today!!!

Wanted this and it was out of stock - got a notice saying it was back... and ordered it right away!!

Great products, great selection, and great prices. All with the absolute best customer service I have ever experienced.

I love Wayfair and have ordered many times. GREAT JOB. Some tile came broken, they immediately replaced it.

My experience has always been positive. I recommend Wayfair to everyone. I purchased this year alone a sofa sectional, an ottoman, a mirror for my bedroom, a painting, bedside lamps, an accent lamp, a headboard, pole lamp and other items. Excellent service. A+++.

I ordered two of these they are great. I love the color grey. Delivery was leaving on the doorstep. This is fine if you have people to help you, otherwise pay to have them help you. The pieces are heavy. It is very easy to assemble. Another great purchase from Wayfair.

The rugs I purchased were excellently made and beautiful. Will be purchasing rugs again in the future.

Ordered 3 vanities that were well made & perfect. However, two of the three arrived damaged & I await a craftsman to hopefully repair them as new. Wait time for orders to arrive is very long, & not being able to return & receive a replacement in a quick turnaround is also distressing.

Very disappointed, with shipment, damaged furniture, missing merchandise, delivery not on time (still waiting). I placed this order 2 months ago and still I have not a complete set!!! Summer is almost over!!! Unacceptable!!!

My overall experience with Wayfair has been nothing short of outstanding. The quality of the items that I have purchased is top notch, the prices are very competitive, and the customer service is awesome. I received a recent order that was damaged in transit, Wayfair immediately sent me a replacement with a no hassle return on the damaged item. I will continue to shop with Wayfair and make them my first shopping choice.

Everything was great. We love both tables. We feel the quality, customer service, price and delivery were great! Thank you.

The couch was very nice. It just took forever to get it. Also, when it was delivered, it was not unwrapped. Not sure if they were supposed to do that.

They brought me the wrong item - a shower base instead of a shower. It caused delay of my bathroom renovation. Horrible customer service. Never received the shower I ordered. Will never order from Wayfair again.

Delivery was poor. Boxes broken, delivery personnel unhelpful and negative about Wayfair. Then pieces of our package were missing and we have yet to receive them. It's been over a month. Extremely unhappy.

Wayfair stood out because of their free delivery, nice product, and good prices, a whole bunch of things. The only problem was we ordered big furniture and the delivery team told me that it arrived and I had to be home. You should be prepared for a very sudden delivery of the large item. Nevertheless, it was a really good experience, the free delivery is great, the furniture seems to be very high quality and we haven't had any problems with it.

I purchased from Wayfair for their price, and also, their customer service was very good. The only thing is that there was a product advertised as available, and after I made the purchase, I got an email saying it was not available and has been discontinued. I then had to call customer service to get my refund. That should be corrected. First of all, it shouldn’t be advertised on the site as available. And then, the product that has been chosen should be marked. If it’s found not to be available, they shouldn’t ask the customer to pay for it and then a week later, tell the customer that it’s not available. The customer has to call and get a refund because it's not an automatic refund.

We recently purchased a large bathroom vanity with countertop and mirror from Wayfair. We've previously purchased several things from Wayfair and although we've received a few items partially damaged, customer service was able to send us replacement parts for the items. After having this vanity delivered inside of our home, we were very disappointed in the quality of the item. It looks to us like it is just a low quality item with a careless, terrible paint job and many (mostly black) marks. The color underneath is very visible in several places, there are many rough patches that you cannot only feel but they're also noticeable to the eye. In addition, there are many black scuff marks. None of this is limited to a single part of the vanity. The damage is on the cabinet doors, drawers, and along the vanity itself.

To start, I have ordered a lot of items from Wayfair lately and the delivery was fine. This particular delivery was so annoying and frustrating, it negated all the good experiences. It started with an email stating 1 of my items is missing. I replied for clarification and received no response. The next day I received another email stating that my items will be delivered on the scheduled day. Shortly after it was scheduled to arrive, I received an email that the order was attempted to be delivered and no one was home (not the case). I got someone on the line and found the items were not shipped and the automated email went out (I really cannot explain this as I still don't understand). I was told a tracer will placed on the missing item and the rest of the items will be held and shipped all at once.

Excellent product. Prompt and courteous delivery. Couldn't ask for more.

I received a defective rug and Wayfair agreed to send one to me. Then the problems started. I have exchanged 7 emails trying to arrange this return. They notify me on August 19 that they're scheduling a pick up on August 16. That's only one example of the terrible service I've received. They still don't have it straightened out and I'm growing weary dealing with them. I think I've ordered my last item from Wayfair. And the replacement rug? Haven't received it.

Everything was good with Wayfair. It was easy ordering but I wish things would get delivered faster. Also, when I finally got around to unpacking the furniture, one of the nightstands I’ve ordered from them was missing the front leg and the bolt for it. Everything else was there though including the other nightstand and the dressers.

I expected the delivery to be sooner. Other than that, I was pleased with product.

"Wayfair's got you covered", I think it should be "they've got their hand in your pocket" instead. Great deals??? Where are they Wayfair??? Was looking for a vanity for a recent renovation on wayfair.com, the one's I was interested in were $600 and up. The same on wayfair.ca were THREE TIMES the price, $1800 and up!!! I then was looking for two Kohler 1-piece toilets, one in white and the other in biscuit, no deals again at Wayfair. Called their customer service line and asked why are the prices so WAY OUT THERE, they hung up on me!!! I will not be shopping at Wayfair any time soon!!!

Wayfair advertised a set of two chairs on eBay. I purchased the items, they responded, thanked me for my purchase, sent me confirmation my 2 chairs sent. They only sent one. They initially claimed the ad was for one chair only. I did some investigating and have proof they revised this ad over 100 times. I told them I did not want a refund, I wanted the second chair shipped and they should honor their ad. They made me miserable arguing with them and they insisted I ship the one chair back and only then would I get a refund. It was a huge hassle for me as a consumer to disassemble product, make a new box, buy tape, arrange shipping, all the while feeling very cheated and mislead. I began to wonder how many other people they have done this to. Then I got an email from eBay that Wayfair was canceling my transaction.

I have only ordered 2 actual pieces of furniture from Wayfair and both ended up in the garbage pile in front of my house, at Wayfair's request. In the first instance, an expensive decorative table arrived in shambles and would barely stand on 4 legs or hold any weight. Clearly, it was not salvageable. In the second instance, a bed I had spent days shopping for online, waited almost a month to receive and expected to sleep in the day after it arrived - was instead delivered without 1 of the 3 boxes of pieces required for assembly. A headboard and 2 footboards arrived - but no sideboards or slats. Upon this discovery, I immediately requested for the missing parts to be sent - thus, completing my order. The response to this by Wayfair was "sorry, we will not fulfill that request - we can refund you and you can throw away the (perfectly good pieces of the) bed." On what planet is this good business?

Great pricing on nice quality patio sets. Shipping as indicated. I'm pretty impressed.

Everything went fine with Wayfair except when I responded to the email they sent me, no one ever responded back about the fact that they broke one of my pots by my front door when they left the bed.

My family and I just moved into a new house. We ordered a living room set and dining room set, a king size bed set and dresser, as well as several other items. I received the dining table set first which was damaged. The table top was distorted and one of the chairs, also the bench wasn't as depicted or described. It should have had a wood stained seat with white legs and the bench I have received was all white. I complained about the table and was sent a replacement table top. All the other furniture was damaged upon receipt. I have a family and do not have time to be on the phone all day complaining about the black marks all over my king size bed set, that also had a broken leg behind the headboard. My husband reinforced it but it looks like crap and it's brand new.

Amazing furnish! I loved everything about my furniture (except for a major flaw in one of my items). Very chic and comfortable, really get your money's worth out of shopping on here! Thank you so much!

Question about vinyl plank flooring install, because the description said floating/click lock and glue down. The rep researched and said it could be either. Someone else ordered 12 boxes for me and I'm waiting on mine (back ordered). It is floating/click lock, I'm pleased.