Wayfair Reviews

I honestly wish I could give this company zero stars. I ordered a couch about a month ago, excited to have it at my Christmas party so finish off my living room. I sold my old couch and was ready to install the couch on its delivery date. Lo and behold it wasn't even shipped by the delivery date! I called Wayfair to ask when it was ship and was consistently told it would be shipped the next day, the next day, maybe the next Monday, until it didn't ship until a week and a half after the estimated ship time.

Most of us shop online, because we do not have time due to busy life and we love the convenience. Wayfair makes the experience and the convenience of online shopping a nightmare for you! I hope you take this seriously and stay away. The product you buy online will never make it on the day it was supposed to arrive. Always late! Late by at least 2 weeks. The website date is different from the date you get on the invoice. Then, you realize the date on the invoice is also different from the actual delivery date and you only get to know that when you speak to one of the Customer Service Agents. The Customer Service Agents give you inconsistent information about the status of the delivery/shipment and they over promise on things they cannot deliver. That is more upsetting to me. They apologize non-stop and how is that supposed to solve the problem? No action! Refund takes forever as well.

I have to start saying that this company is the worst I've ever known. Basically they lied to me, I had order a bed (very expensive by the way) and the original delivery date was December 13. I got an email and tracking number on December 3 saying that the bed was shipped and today December 10 I was notified by e-mail that the delivery date was changed to January 4 because the bed was in back order!!! I thought it was shipped already?! So the e-mail I received was fake? What kind of company is this? They lied to my face!! I called and complain and they say that there is nothing they could do! So I will have to sleep on the floor until they decide to deliver my bed. I also have to say that my card was charged the same day I received the FAKE confirmation that my order was shipped. Never ever buying anything else here!!! #jossandmain #wayfair

Bought a 60 inch vanity and was told 3 to 5 days delivery, never happened and when you call they lie out their ** and you'll get different stories. This company could care less about you as a customer, don't buy from them. They SUCK.

We ordered a full size bedroom set, mirror and jewelry box for our daughter. It came in 4 shipments. The bedroom set indicated: assembly required. The entire dresser, nightstand and bed had to be assembled in its entirety. The only thing provided was the lumber and hardware. In addition, the mirror advertised did not provide any hardware to hang the mirror. We ordered a gray color that showed it matched the furniture on the website. When it arrived it was more of a mud brown. The jewelry box was of poor quality and much larger than it appeared in the image. Wayfair does not provide free return shipping and most items hold a lot of weight. We will never purchase from them again. It is costly and time consuming.

Ordered a bedding set, they charged my account that day for the set... Three days later they charged my account a second time... Called to report this and get my money back and got passed back and forth for a week. Everyone claiming they had filed a report with financing. One girl even sent me a letter confirming this... Still have not received my money back that they took out of my account and was told a case manager would be contacting me twice, yet to have not been contacted. Not sure why they would charge my account a second time in the first place and then be so difficult in returning my money that they stole. Very frustrating and bad customer service... Would never trust purchasing from this company again, the products are good but the stress of having your hard earned money stolen from you is just not worth it.

I ordered wall art in the seventy-dollar range. The material that arrived was not as pictured on the website -- the image was blurry and the canvas was affixed to the frame, such that it looked as though it was hanging crooked, no matter how it was hung. And yes, you have to pay to return their items, which is not the industry standard. Seems like they buy lots of garbage no one else wants, and then re-purpose them on their website. Not impressed.

I placed an order for two items on November 23. I received an email order confirmation that gave a ship date of November 24, to be delivered by November 27. A couple of days later, I received notice that one item would be delayed and would be delivered by November 30, and I did get tracking information for that item. On November 26, I called because I had not heard anything about the second item (these were not large pieces, btw). I was told there was a delay with that item as well, but that it would ship on November 30, and be delivered by December 4. The lack of notification was blamed on a "glitch in the warehouse's computer system."

I ordered a set of fireplace tools. Tracked my package to make sure I was home on day of arrival. Did not arrive. Checked, will come next business day. Took time off again, did not arrive! Tried to call delivery service - FedEx promised it would come today! Checked tracking. Did not attempt delivery. Now almost a week after initial delivery date and still do not have it! Not worth the discount you get when you have to spend more time waiting for, trying to arrange and hoping for a delivery.

I applied for a Wayfair card and I was denied twice which is ok. The first time was my fault because I entered the wrong income so I corrected it and applied again. The second time they sent me this letter saying I had all kinds of crap on my Experian credit report so I pulled my own credit and none of those items were there. I even went and had my lawyer pull my report and none of those items were there so when my copy of my report came in the mail I called them to try to get answers and no one could help me. I got transferred from one person to the next and still nothing.

Ordered a in stock sofa, to be shipped and delivered by the date they provided, after payment I track the sofa, first says shipped on the 29th of Nov and to arrive by the 7th of Dec, track again, now it's the 11th, track again says backordered, track again, no details, NEVER AGAIN, cannot believe a word they say. Buyer Beware.

I order a few items, including multiple rugs at Wayfair, all of them have taken 3+ weeks to ship. I thought it was just the first item, but it has been every single one. They also don’t allow full refunds to your original payment. They only give you a Wayfair credit. Never again Wayfair.

I purchased an wardrobe armoire from Wayfair in August 2018. The item was assembled incorrectly. The item has 8 doors. 2 of the doors have already fallen off and the others are not too far behind. Wayfair has sent me the wrong part for me to even try to fix the item. The doors are heavy and if one were to fall on me, it would cause serious injury. It is now December 2018 and I am still waiting for them to either fix it or collect the item and refund me. The wardrobe is large and there is no way for me to even try to disassemble it. You'd think they would worry about me getting seriously hurt by a falling door and try to get the item fixed immediately. I have bought a lot of stuff from them but no more!

I was promised this item by 11/30/18. When I called to complain, I was offered 15% off and promised the item would be delivered by Monday, 12/3/18. The latest FedEx tracking information has this item delivered by the end of the day on Tuesday, 12/4/18, four days past the promised delivery.

I was hesitant to buy from Wayfair because of some of these reviews. However, I purchased a bed frame, and it has been more than perfect. The assembly was not that bad, but having to do it by myself did make it tough. Also, the quality is 10/10. This bed has seen some rough nights... sturdy af.

I wanted to order a rug in the sale - it was not cheap and well over the £40 limit you advertised for free delivery. However despite having a Scot to do your TV advertising you do not consider central Scotland "within our free delivery zone". Shame on you.

I took days to select a loveseat on their site. I made the order with a rep, at the end I asked that they take it a foot inside the house, one level. Rep said, "I took the liberty of making the order for you." So as she didn't know the answer I had to cancel the order, which held up my bank acct. I explained I am old and small, and can't wrestle a 100 lb thing into my house. Also it rains always where I live, and there is no one to help me with the item. They kept me on the string for 3 days waiting to see if they could bring it into the house; my door opens directly into living room. After 3 days they called to say they couldn't bring it in. Disgusting. I was going to get the couch to go with it if it looked good when it got to me; and also two chairs. So Wayfair, your ridiculous policy cost you a sale of over $1000. How do you expect most folks to wrestle that much weight into their homes?

Found a console table on Wayfair.com that we were interested in purchasing. Had the item in my cart at a certain price only to find that they switched the price when I went to check out. Making matters even stranger, the company sent me an email earlier in the day urging that I make the purchase at the original (lower) price. Customer service was unwilling to honor the lower price point referred to in both my cart and email and even worse unapologetic. This is the second time that Wayfair has increased the price of our item(s) at the time of check out in as many attempts to use the company's website. Very disheartening. I do not know if this is something they are known for, but it seems very much like a bait-and-switch operation from our experience. We will not be frequenting their website or those of their sister stores.

Cuisinart roasting pan 1 day before Thanksgiving for $75:91. Checked the price Black Friday, they RAISED TO $100:99. Saturday, Sunday back to $75:91 but today, CYBER MONDAY RAISED AGAIN: $100:99. Make you believe it's discounted from $180. Amazon price was steady $65:99. Never anywhere over $100.

My first time purchasing an item from Wayfair and I am very unsatisfied. I bought a snowman Christmas inflatable and the material is so cheap. It looks like it can rip so easy and also the air pump is so small for a 8ft inflatable. I will not purchases no more from Wayfair.

I will never shop Wayfair again. After ordering a free standing T. P. holder that looked good in the picture, I was flooded with unwanted emails from Wayfair. The product didn't hold the T. P. securely and upon returning the item I found that I was to be charged $9.25 for return shipping.

I ordered a range hood from Wayfair after the one I had failed. When I ordered, I failed to notice that it ONLY exhausted to the outside. What I needed was one that recirculated. After I noticed my mistake I tried calling Wayfair in both the U.S. and Canada to find out by what process I could cancel the order. In both instances what I got a recording. It said that I was calling outside of regular hours (I called at 10 am) and there was no one to take my call.

Because I am new to online ordering, I was unaware of expectations in the delivery of furniture. I "assumed" that the item would be delivered to an apartment and actually brought in. This was not the case. The item was being delivered as a gift to a indigent disabled person who has no way of bringing the heavy boxes into her home. Nor was it obvious that it would require assembly - that's on me because I didn't read the description well enough, but it would have been nice if they made that more obvious. I will never order from Wayfair again.

I would give ZERO STARS. My nightmare started with Wayfair back in Sept when I placed the first order and continues two months later. The delivery company Wayfair uses in Florida is outsourced. They are inexperienced and unprofessional. It took over 2hrs to get the sofa bed in the door and they damaged the walls in my entrance hallway and damaged the furniture as well. I was advised by Wayfair that I had to deal with the contractor, Apogee to get the property damage repaired. This took over 3 weeks to complete. Wayfair had to deliver another sofa due to the damages. The 2nd sofa arrived defective with staples sticking out of the sides. The same delivery company came and assured me there would be no property damages. When they left, I saw there was another hole in the wall as they did not secure the entrance door.

I ordered the Copenhagen SOFA after spending a few weeks trying to decide on which item to order...which advertised 2-day shipping, on 9/24/18. At time of checkout- I realized (apparently) the 2-day shipping didn’t apply to the exact item I ordered. I assumed this was because of the color- which I was willing to wait a few days for. The item was to be shipped/delivered by mid October (I don’t remember the exact dates). On the day my SOFA was to be shipped, I received an email that it was backordered and would be shipped 11/9/18 and delivered by 11/16/18.

Not all parts were in the package... Some parts with no use were included. Maybe they would have had a use if all other parts were there. Received two incomplete assembly instructions... Each was different from the other. Both left off things. The quality was such that you could not tell how things went together. Nice picture in the catalog but impossible to assemble the way it was supposed to go together. Thoroughly disgusted. I will not order from them again.

Overall I'd recommend them

My issue was with their shipping policy. I ordered a dining room set. I needed it by a certain day so I decided to drive to Thousand Oaks from Riverside to pick it up myself. When they brought it out it was just a table, told them I ordered the set. Someone from the office came out and said he would take care of it and refund my account. Couple of weeks later I get a bill for $105.00. Called to get it removed and then there was nothing they could do about it. Said it was for shipping. Told them there was no shipping. I drove to pick it up myself. Refused to refund me the $105.00. I will be suing them...

On October 24th placed a $13,000 order for master bedroom items. By Monday, November 19th will have my final piece. Extremely pleased with selection options, customer service personnel helpful and permitted to make decisions and lead times are short. Tracking information is valuable. Have had a good experience with the consolidation agent as well.

I ordered a king size headboard that was being delivered to a vacation home in FL in which we were going to be at to receive the delivery. Delivery was promised on website 5-7 Days as it was in stock. Received first notification that it would be delivered in 2 weeks leaving us some leeway which was fine until I phoned to ensure that it would be delivered while we were at the home. They indicated that it's a large parcel... blah, blah, blah which of course it is a large parcel. It hasn't changed dimensions from the time of ordering! What has changed is it went from 2 weeks to three weeks which would be nice if we were still at the house to receive it! False advertising and delivery promises which equates to NEVER AGAIN for this customer!

First off beware. The color the product looks like on the website will not necessarily be the color you get. Ordered a grey dresser. Got a dresser that looks almost black. Second the dresser came damaged and it took an additional four weeks to replace. When I asked they remove and take away the packaging as a gesture of goodwill for having the damage and delay they refused. Doesn’t exactly make me want to deal with them again.

I ordered a cooktop. Received an email that would be at hub by today Nov 9th or before and would get an email on delivery date. Looked at tracking. Now says won't get to hub until the 15th. Called and spoke to two people and all they can say is, "Sorry we cannot help you." I have to get gas ran now. Have to reschedule for gas company to run lines. They couldn't give any update other than no one works on weekends. I would never recommend using them. Looks like no Thanksgiving at my house. The worst part is no customer service plus taking 3 weeks to get here from California. Worst customer service.

I should have read the reviews before purchasing. First, you have to wait 3+ weeks for your item to be delivered. And they clearly do not have the proper problem solving skills needed for customer service. Wayfair sucks. Horrible. Do better not only for your business, but for your customers.

Purchased a painted end table for $74 from Wayfair. Paint smells awful. Had to put it outside due to odor. Saw same exact table on another site, Hayneedle, for $41. Will never buy from Wayfair again. Horrible experience. Even had to assemble table as they charge $35 to do so.

Placed my order based on their stated shipping date which matched up with my contractor who is installing. The day after it was supposed to ship, it hadn't so I called them. The customer service rep said that it's on the dock ready to be picked up. Later that day, received an email with a new shipping date a week later! Canceled the order. Will never buy from these guys.

Bought a chair, they put it on hold so I called them 2x! Both times said it will be shipped. Then I got an email saying they canceled it. I replied complaining and they never even replied. Terrible company!

Cancelled order due to "incorrect pricing": I now see that this has happened to a lot of people, but my wife saw that Wayfair had a great sale going, after receiving an email from them. We ordered a rug last Thursday with 2 day shipping promised. They sent an email the next day saying the order was on hold. Our credit card charge was also pending. It took them 5 days to email again saying they had the wrong price online and offered a 15% off code, good for 1 day. They lost a potential customer for life, and I will tell everyone I know how shady they are. There is ZERO excuse for how many "incorrect pricing" reviews I am seeing on this company. It's a scam to get your credit card info as far as I'm concerned. Beware!

First off I received an email stating that my order had been canceled because the company had priced the chairs wrong (which is not my fault) and then in the email it stated that they would extend a 15% coupon for me for my next purchase at 6:51 PM and it was dated for that day; so I had 5 hours to use my 15% off coupon... Which I would have never seen in that amount of time. Also the fact that my money hasn't been put back on my card... Why would I buy something again so quick? Very inconsiderate.

I’ve been buying furniture and decor from Wayfair for approximately 5 years (since I built my dream home). Furnishing and decorating can be super expensive and I’ve found Wayfair to be the better option to decorate my home in a modern affordable style. I’ve loved the quality on most items I purchased but when I did have a concern or needed to return an item, the response was a no-hassle, easy fix and a refund or replacement was offered and delivered. For those of us not wealthy enough to purchase anything they want but also want a nice home at an affordable price, my whole family has appreciated that their mama has made our house, a home almost exclusively by shopping Wayfair. I think I could do a commercial. Lol

Ordered 2 vanities and never received them. I called every day and was assured to receive my order following day between a certain time. Then they claimed they sent the vanities to a wrong address and couldn't be delivered. We agreed to a new delivery date and time again but they called to inform me that their truck was full and they couldn't deliver again. After that the story with truck to be full happened one more time. I finally called and canceled the order.

I purchased a nice mirror advertised as made in USA. That is why I purchased it. My handyman installed it and when I torn down the box and packing I see it Allen and Roth which is a brand sold at Lowe's for 1/3 of the price. I called spoke to CS and they did confirm this mirror was made in China. DECEPTIVE!!! They took that off their website after I called.

I agree with a lot of the posters who have had issues with pricing. I used to shop fairly often on their Open Box website, especially for items 80% off. Wow, what a great of amount deals - until you click on them, put them in your cart, and the item is suddenly no longer available. However, you can still purchase at the regular price. Quite a bait, click and switch going on here, even though Makenzie **, the supervisor in Customer Service, claimed they would NEVER "fool" their customers. She claimed it appeared to be a tech problem and they would manually remove it from their site. She also confirmed the item was no longer in inventory.

I ordered a sofa off of Wayfair that was listed at $262. The following day, today, I receive an email from Wayfair that they had the wrong price listed and cancelled my order and tried to rectify it by giving me a 15% discount on my next order. Wayfair, this is very dishonorable.

I purchased lamps on Wayfair.com. The delivery was ok and the product was good. The problem was the credit card. They offered me $3000 of credit line. I never received a credit card. But I received a monthly statement. Guess what?! The credit card number was hidden with asterisks except the last four numbers. That means, I cannot set up automatic payments through my bank account and I cannot get access to my credit card on Wayfair.com because everywhere they ask for a full card number.

After just reading Wayfair's return policy, I understand there is nothing we can do at this point. However, I wanted to let you know that we are very disappointed with the grill that we purchased from Wayfair. The reason includes: 1. The grill is very cheaply made in terms of materials; and 2. Because of the cheap materials, panels and the racks came bent and damaged, making the assembly process very difficult and damage noticeable; and 3. Upon assembly, the side shelves sat at a 10 to 15-degree angle on both sides rather than sitting flush with the grill; and 4. The flame from the burners was inconsistent. It seems some of the burners were defective.

I haven't yet seen the product. Normally, I am happy with the product I've ordered, usually furniture. I am a business customer. This piece of furniture was advertised to be delivered one week from the order date at the latest. It is now estimated to be delivered over 3 weeks from order date. I have spoken to 4 different customer service people to track the delivery, and explain why it is not here yet. It turns out the package was routed to the wrong part of the country. And they give themselves 2 days from arrival to local delivery to even schedule delivery.

Just to be clear I was 13 days late on a bill. My bad. However, the prior month I paid doubled my minimum payment. When I went online to pay the bill it said I had zero available on my line of credit. That is not true. I know my line of credit. So beware if you are 16 days late or less. They charge you 25.00 and then kill your line of credit. I will never shop with them again. Paying off and being done, with this. Homegoods is closer and I’d rather give my business to a local consignment shop or furniture store. BTW The pushy customer service (collection) woman actually thought I was going to give her my banking information over the phone. I’ve worked with less reputable companies and never receive this kind of hassle.

I placed an order with Wayfair literally 20 minutes ago, and they're already contacting me by phone to solicit more sales. Seriously? #1. If I wanted more of their products, I would have ordered them to begin with! #2. It's tacky to call someone less than a day after they place an order to solicit ANYTHING! Probably won't order from them ever again.

Don't trust Wayfair. They lie to make a sale. I bought a playset from Wayfair for two reasons, and they screwed us over on both. First, there was an option online to add expert set up but it sounded too good to be true. I called and spoke to a young man who verified that Wayfair would set up our playset for an added cost. I asked him to check with a manager and he said Wayfair would take care of installation. I also verified that the order qualified for 12 month special financing with the Wayfair credit card.

After ordering door knobs and waiting forever to have the order shipped, I tried to cancel the order. Got an email back right away saying it "just shipped" but "good news": I could return the order. When I was tracking the order, it moved (by FedEx) from New York, NY to Brooklyn and then to Edison, NJ - where it has been sitting for a week now. I am aware of the note "It’s normal for on-time packages to go a few days without being scanned." One week is more than "a few days." I find the timing of the attempted cancelling and the supposed "shipping" also quite suspicious.

I ordered a gazebo with 18 months no interest. I then ordered a bed with 6 months no interest. I have been making payments above the minimum due, of course, but all amounts are being credited to the 18 months balance. I contacted them and was told they always credit to the oldest charge first. So I'm now having to find a way to pay the entire balance before the 6 months amount is due to avoid having interest charges. They are a rip-off, you would be wise to shop elsewhere.

I bought this bed and instantly covered it with a mattress protector as I have children and didn't want it to be ruined. I pulled the mattress out a week ago to take off the cover as it ripped and was hanging under the couch. Two nights ago I had guest over, the first people to stay in this bed and they woke with bed bug bites. I have never had bed bugs before and this is absolutely DISGUSTING. I have looked all over the place online and seen that this is a common occurrence with Wayfair, I am HIGHLY disappointed and grossed out! Something needs to be done about this! I am now looking to spend almost $300 on an exterminator coming out to get rid of these bugs, at this point I am ready to toss the whole damn couch, mattress and all, and start new. I am disgusted!

DO NOT BUY ANYTHING FROM WAYFAIR! I wish I would have read better reviews about them before buying furniture from there a year ago. I purchased a couch and the pictures and reviews on their website made it seem like this particular one would be a good buy. However, after having the couch for a year it definitely was not. The material is extremely cheap and I'll be surprised if this couch can last another 2 years. With this couch, you have to assemble it yourself and the threading has a very low stitch count.

I am in Canada and I received a parcel with my name and address on it. Thinking it was the cosmetics I ordered so I opened it. It turned out to be a replacement gloves, screws and instruction booklet. Disappointed that it wasn't what I was expecting. I called Fedex and they told me to call the company that sent it. I looked at the side of the box and there was a packing slip. It was sent by Wayfair LLC... I have NEVER bought anything from Wayfair. So I call their customer service line 1-800-613-3261 and was directed to BRITNEY.

I’ve made several purchases at Wayfair. Most were disappointing. I bought 2 gorgeous terra cotta planters. One for me and a gift. They arrived looking completely different than the pics on site. I had to argue with customer service and send pictures showing how deceiving their pics were before they agreed to pay return shipping. Ordered a set of delicate expensive terra cotta pots that arrived obliterated as they were simply wrapped in a little brown paper no bubble wrap. The boxes were crushed. It took 3 deliveries of these delicate pots to get 2 pots that weren’t smashed to pieces. Ordered a small area rug with fringe. Every image they had was with fringe. Rug arrived with no fringe. I returned it and got STORE CREDIT. I never want to shop there again feel ripped off. I’ll buy some safe items with my credit but at this point will never shop there again.

I ordered 5 shelves from Wayfair ($1500) Sep 6 2018 and still not delivered. I ask them to talk manager (no return at all). When I was checking my tracking everyday it delays another week and delivery date was Oct 29 2018. Today I called them and talk to supervisor and wasted more time for this company. I cancelled my order. They can't deliver on time. They have terrible customer service and they don't know what they doing, if you're smart enough order from another company because Wayfair is garbage.

Terrible company and horrible customer service, not to mention bad products. I purchased a sectional that I had to wait 2 months for. The people who delivered it couldn't fit it through my door. I called Wayfair who told me the feet are bolted from the INSIDE. They said I could have the delivery men put the sectional in my garage and then I had to be responsible for cutting into the sofa, getting the bolt off to remove the leg, hiring someone to put the sofa into my house and THEN they would send a repair person to my home to reassemble it and fix the cut. I may or may not have to pay for the repair person. I was driving home during all of this from taking care of my mother who had emergency heart surgery out of state.

I ordered a bar for $500 on July 19, 2018. Nothing on the website or during the ordering process to indicate that there was any stock issues. Several weeks later I call for a status to find that the product was on back order when I purchased it. Fast forward to today, Oct. 15, 2018. During my supposed delivery window of 8am-12pm, I receive an email stating that there is a problem with my delivery and I need to call them. Mind you, I have been assigned a case manager that would email me every week just to tell me the product was still out of stock, she didn't call or email to give me any status on the delivery. Clarissa, the "case manager" never offered any recompense for the delays either. She was useless. I call and am told that the package arrived damaged. That the product is still back ordered and I can't expect delivery until December. Remember, I ordered this in JULY!

The first sign of trouble was that the box the product (a tv cabinet) was shipped in was beat up and covered with yards and yards of packing tape. It appeared to have been opened and re-sealed several times - maybe to remove parts for other cabinets to be shipped? Sure enough three major components and the entire hardware package were missing. Wayfair personnel were pleasant and helpful, but we were told the product was out of stock and could not be replaced for several weeks. They offered a full credit of our purchase which we accepted. We were told however that we have to hold on to the product in case the manufacturer decided to send a representative to inspect the product. (???) After two weeks we are left to dispose of the product. My recommendation is that any buyer that receives a product that appears to have been opened and tampered with should refuse delivery from the carrier.

I recently purchased hardwood flooring from Wayfair for a renovation project. At the beginning of the week, I had found a new listing for Somerset Solid hardwood flooring at an unbeatable price. There were 3 different colors listed for sale, all at the same price of $2.95 per square foot. Over the next few days I ordered a sample of one color only listed as "tan wood". I received the sample board only a few days later with all the available colors and types of flooring (solid and solid+engineered). I was happily surprised with the color and quality of the product at such a great price, however, there was no color "tan wood" listed on the sample board.

I ordered an outdoor dining set that was supposed to be delivered a few weeks ago. First it was just delayed. When it finally arrived, it was missing chairs. Then Wayfair told me I could keep it as is (with 4 chairs instead of 6), but had to sign papers that I received the order in full and had no claims. I said I would sign for what I received, but they refused (were very rude about it, too) and took the whole thing away. Then we had a week’s long exchange where some of their reps said the missing chairs arrived in the warehouse and some insisted they were lost in transit.

As of today, I can no longer support Wayfair.com. I have ordered a total of five pieces, varying from a Fireplace TV stand, 2 rugs, coffee table and a dresser and the only thing that wasn't damaged is 1 rug. The second rug I ordered wasn't delivered and delivered to another state. I currently have to wait another week for its arrival. I hope to have it by October 19, 2018 as promised.

Hate to hear that people are having such a rough time with this company! I've purchased 12 products total from this company so far - and just ran into my first issue. One of two cabinets I ordered was missing hardware. I called their support, and the phone call took literally 2 minutes, and the hardware is on its way. Rep was super helpful, knew exactly what I was asking for, and then I had a confirmation email within just a few minutes of ending the call. So far all my experiences have been great and I've been super happy with the products.

I got a 7-piece dining room set for $400, which was on sale. Initial price was $1700. The order came 3 days later, but instead of 7 pieces, I got 2. I called customer service, wasted over an hour on the phone, finally spoke with Elisha, who informed me that it was a mistake on the website and they were not going to honor their offer. My only option is to return the 2 chairs Wayfair charged me $400 for "for free". Or keep them for $400(!) Absolutely outraged. I wasted my time, money & nerves. Will never buy from them again.

I'm writing this to remind myself never to buy anything at Wayfair again. As a landlord, I purchase a lot of items on several web site. There are a lot of choices. I purchase the item (owner, billing address) and have items delivered directly at the property (renter, delivery address). Bought shower door in July. Took many weeks for delivering. August 18, the door shuttered on install, bad quality. Order replacement. The replacement was to be delivered on September 18. Waited a week and still no door. Called and was told that nothing was done and a replacement was no ordered and that I'll have someone assign to this issue.

I would give this a negative 5 review if I could. The directions are terribly inaccurate and the pieces simply don't fit. Directions stated it would take two people half an hour to assemble. Well, two people worked on it for three days, resorting to use of wood glue to substitute for the inadequate joining pieces. Finally I hired an engineering student to finish assembly, and it took him several hours. Cost: another $250. Do not buy this! You will regret it!

Couch arrived with hole in the back, told customer service... No response... Ordered a painting, took a lot of time to pick out, ordered it, was charged, then informed they didn't have it. What I wrote them and told them I was pissed off. They wrote back telling me they don't have to take that kind of "abuse"... lol. Never again.

When I searched for Two-Drawer Fusion Nightstand I saw the perfect nightstand among the results, priced at $259. When I clicked on that nightstands individual page suddenly the price was $329. This has occurred thus far at least a half a dozen times on three different computers.

I just purchased an electric fireplace that had damages all over the inner and outer frame. It was obvious that someone returned the item but they just repackaged it and sent to me as it was sold to as brand new. The fireplace did work but to try to repackage the item was just not worth the effort to send it back. I know I will NEVER, EVER, buy anything from Wayfair after this experience!

I've purchased two chairs at Wayfair. Within the first year of use both chairs have a broken leg: right where the leg is connected to the seat. Bad quality!!! I did not know that chairs are supposed to last only 1 year.

They had some chairs advertise at a price and then admitted they made a mistake but never honor the price that was in the site, the employee, Mike ** was only worried to get his commission than to help me and the manager Evan ** was not helping neither, I don't think he was even a manager, I am goin' to file a formal complain in the corresponding agency.

Furniture arrived all broken!!! Shabby service and their delivery service leaves much to be desired!!! Stay away from them with a barge poll. I didn't even want to give them 1 star but had to, to leave a review. I have photos if you want proof!!! Disgusting company and Lorraine ** you should be ashamed of yourself advertising for this joke of a company.

We ordered several pieces of furniture for our new home. Wayfair was running a promotion where, if you signed up for their credit card, you would be charged no interest for an entire year. We went through with the order, and left the balance alone for months. When we were around month #10, we went in to pay off the balance. Lo-and-behold, they had been charging interest the entire time, to the tune of over $500 in interest charges.

Hello my name is Ashley **. I am or now use to be a Wayfair customer. I’ve ordered at least 3 pieces of furniture from Wayfair and only received one item on time with no problems. Now that Wayfair has taken my funds and only delivered the one piece, I am now getting the runaround with everything else I’ve ordered. The second piece of furniture I ordered was sent to the wrong address due to their warehouse putting the wrong address on the box. Which they did indicate was their fault.

1st time with Wayfair.com. Bought VIGO shower door, delivery was delayed/lost 3 weeks, had to get manager involved. Mgr saved relationship and express shipped item in 2 days. Thought I might give Wayfair a try again, bought DFI Waterfall Faucet. Shipped 9/24 with arrival 10/1. Again did not receive item. Called, told me it was lost & will ship replacement - wait another 10 business days- complained and they will express ship 2 days. 3 days later, still no tracking number. Wayfair is really bad at keeping their delivery timetable. Be warned that your items will be delayed or lost. If time is not an issue and you are willing to keep calling customer service to track, then their price is good. If you want an item in a reasonable time, go elsewhere, they will mess up the shipping.

We ordered a child/pet gate, which arrived late. The item looks nice, but is overpriced given the poor quality. Returns are not free. The biggest turnoff is the TV ads, with stupid storylines and bad acting. They are insulting. Stay away from This company.

I recently ordered a bathroom vanity which unfortunately arrived with a damaged marble top. I called to make a return and to send a new one. Again, unfortunately, the vanity I wanted was on back order until January so I chose a different one. Wayfair not only suggested donating the original piece, but sent me a 10% off coupon for my next order, and followed up with me until my refund was credited to my credit card! Excellent company which exceeded my expectations! I will definitely continue to purchase from this company!!!

I ordered a wool blanket from this site. I received a notice that it had been delivered when in fact it had not. I reached out to them to advise. They eventually placed an order for a replacement. I waited for the newly ordered blanket. In the meantime I received an email from them saying “hey, we had a technical glitch whereby items were marked as delivered when, in fact, they were not. We are getting your order to you”. Then two blankets arrived. I emailed to try to sort out a return of the accidental second delivery. They asked me to bring it to FedEx. I explained that it was their error and I should not be inconvenienced. I then proceeded to receive lots of conflicting emails from different service staff at the same time. It’s bizarre and just frustratingly bad service I’ve experienced. I won’t shop here again.

I ordered a desk from Wayfair and the corner was damaged so I called customer service. They were wonderful. They immediately apologized and sent another desk immediately. At times, furniture is going to be damaged/missing parts when delivered via mail (most of the time damage occurs by the shipping company). I was impressed that they offered to send me a brand new desk even though the damage was most likely due to unsafe handling from the shipping company. They have earned my business forever. Very rarely do you find companies that stand behind their products 100%.

The general look of the item was pleasing, however the instructions sheet was confusing, unclear and faded. The item came with scratches, imperfections in the quality of the finish, some edges were chipped, the pieces didn't fit well together, the colour looked like dark grey to black in the picture but was described as dark brown. It wasn't dark brown but dark grey (luckily we preferred that colour though it wasn't an option). The drawers base is only held together with panel pins/brad nails so only light things can be placed in there. Some pilot holes for screws/nails weren't made, some holes were too large that the screws and brackets fell out.

I was charged interest when it should have no interest for 12 months. Called them and got told the person doing promotions never put me in. They told me anyway to avoid interest is to pay in full. They're scammers and should be closed. There is other people complaining about same thing.

I’ve never had a worse experience with online shopping than that we experienced with Wayfair. It’s impossible to plan for their deliveries because they don’t deliver on time or often not at all. Their tracking is non-existent and once they even pulled up to the house and then pulled away a few minutes later. Their customer service personnel, while responsive regarding time, has no idea what they’re doing. They’ve charged our credit card for things we didn’t buy, they’ve shipped us things from our project list we didn’t order, lost our shipments, delivered them to the wrong address, charged us for assembly of items pre-assembled from the manufacturer and, our favorite, once notified us to let us know they would be delivering our order on a date two weeks in the past! Stick with Overstock — Wayfair is a nightmare.

Wayfair is a company that doesn't care about their customers. They have a very inefficient way of handling delivery of purchases, the tracking isn't right, the delivery is never on time. The company simply washes its hands of any responsibility. I made a mistake or ordering several items due to a house move and none were delivered on time. The company can't answer or wouldn't let me cancel. They are not worth the time or money.

I made a mistake and created an account wanting to buy a bedroom set. Next thing you know, I keep receiving phone calls from them!! They called me once, I asked them politely to remove my phone from their system and not to call me again, But they still keep harassing me with their product offers!! I went online wanting to delete my account, there is no such option, so I removed my phone number!!! But, guess what?!! I still had a phone call just now from them asking me if I want to sign up for some program!!! I asked again, to remove my number from their system and NEVER to call me again!! Next thing I know, the same person sent me an email telling me that “We just spoke, and you asked me not to call and hang up”!!!

Customer service switched addresses for me with ease. Also had a problem on a past order for an order damaged. They had it replaced within seconds... no questions asked. We will continue to be a customer!

I ordered two slipcovers: one in red and another in blue. In returning the one in red (wrong shade of red), I was charged $50 on an order that was $174 and change (which included tax and shipping). This is about 30% of the purchase price of the slipcover! A ripoff... Won't purchase from them again.

After ordering nearly an entire living room set from Wayfair, I am confident it will be my last order placed with the service. Delivery dates were changed last minute after my girlfriend and I took full days off work to receive packages and put the furniture together...TWICE. The service update texts were not coming through and communication/updates were non-existent. Not impressed or happy. An unnecessary third party that complicates the ordering process and blames shipment services for issues.

I negotiate a business account with Wayfair, due to the nature of my business (trade Shows) we buy huge amounts of furniture. All our orders have delays/damaged products. The latest attempt was for 12 Mapleton Armchair by Wade Logan. The chairs were supposed to be delivered in my Atlanta location, they weren't, my truck had a deadline to leave to Texas so I ask them to reroute it to my transportation partner in Houston. The ones that got there (4 of 12) were all damaged, unusable.

I have ordered from Wayfair in the past but just in the past two or three months, it is obvious that they have sold my email address. I get bombarded daily with spam emails. The emails are coming in as service@Wayfair.com. I contacted Wayfair directly and asked that my email address be removed and that didn’t help. This is blatant marketing in order for the consumer to have to deal with this spam while they make money selling our personal information. I have tried to block these emails on both my iPhone and iPad and for some reason it doesn’t work. So to add to my problem is the fact that they cannot be removed. This should be stopped as it is blatant harassment of their customer list.

I ordered a living room set and a sofa bed. When they deliver my dining room the driver or FedEx left my package outside the building. Good thing I went out and saw the package, so I have to bring this big boxes up to my apartment. I Called them and told them not to leave my packages outside the building. After four days I got an email saying my sofa was delivered, but I can't find my package. Called them and asked, where my package is. They say they don't and they have to call me back. After two days the crew person in my building told me that they saw a big package outside the other building and it was wet because it was raining hard in Connecticut that week. I called the customer service, told them what happened and they told me that they are going to send someone to pick up the package but they never did.

I ordered two large chairs and I accidentally used my billing address for the shipping address. One of the chairs ended up two states away from where it needed to be. Customer service was very helpful. They arranged for pickup and re-delivery of the first chair and re-routed the second chair. They did not charge me extra and even called me back with updated information.

I ordered a small wall hanging curio cabinet which cost me $137. I received the cabinet and it is of poor quality. The shelves had to be redone due to they rocked from not laying flat on the pins. They were off by a quarter inch each. The stain is not even good quality. To make things worse not even a week from ordering the price had dropped by $26. I emailed with my concerns and was told they were sorry. I was also told they would credit me the $26, and oh yeah, I never received it. Buyers beware, the value is way less than they charge.

Ordered a sconce and ordered a custom made mirror to go with it. After 3 months Wayfair said the item is discontinued and I’m stuck with $1800 mirror I can’t use. They answered me in this way: "Thank you for contacting Wayfair.com. I am upset to see that you had spent that money on the customization of your mirrors for these lights specifically. I would be very upset in the same situation. While we are unable to fulfill your request for compensation for the mirrors, I have sent you an email with 10% off an item in your next order".

I almost buy everything on Wayfair that I don't find on Amazon or don't want to buy on Amazon, I have bought a sofa, a desk for my office, a desk for my husband's office, shoe furniture, bathroom furniture, rugs, household articles, etc. on Wayfair. I trust Wayfair as much as Amazon. I trust the customer ratings of articles more than the ones on Amazon, I know you can buy customer reviews on Amazon but not on Wayfair. One reason that I love Wayfair so much is the great customer service!

I ordered 2 patio chairs, but they came without the correct cushion covers, so I returned them, and they sent another set but they were too large for the area, I returned those, but was never credited, so I disputed the charge with my credit card, which they removed and gave Wayfair 60 days to prove my owing it, which they did not do, so M/C permanently removed the charge, but I am getting an email now saying if I don’t send a check in 10 days they will turn my account over to a collection agency and my credit rating will be hurt!!! I will NEVER order anything else from Wayfair!!! Very dishonest and poorly run company.

I recently purchased a duvet cover. The picture clearly showed pillow shams on the bed with the duvet. No pillow shams arrived and when I contacted them they said that they are a separate item and me a link to purchase. Well... I have never purchased a duvet that didn't include shams. If that was the case they should have made sure that their vendor did not provide a picture showing the shams with the duvet. They are also charging me a postage fee to return which I believe is unfair. If you don't want to pay postage you can take a credit but this duvet was too expensive to leave a credit at the store. I would be exceedingly careful about your purchases with them.

I ordered a sectional on August 12 that was expected to get to me by August 30. Fast forward to September 12 and I still have not received the couch--I've talked to several "customer service" representatives throughout this process, and I've been assured numerous times that the couch will be arriving shortly. Instead, the couch is nowhere to be found. Their customer service department is a complete joke; no one is helpful and no one does anything to remedy the situation that they created in the first place. If you call with a question or an issue, they will not be able to provide any answers or information. The tracking on the website is completely inaccurate and useless and any attempts to find out where your item is will be useless. At this point, I have yet to receive the sectional so I can't speak on the product quality but, from my experience with the company so far, my expectations are low.

If you want to buy a pig in a poke, then Wayfair is for you. I have ordered one item at first time from Wayfair and got a pack of junk. The cardboard pack was damaged on all 4 corners. Inside the planks of TV stand were damaged on almost any corners. I counted about 10 chips on TV stand after assembled. Also, you should think about that it is very difficult to return the item if damaged. Doublethink before buying wooden items from Wayfair. The ad on their web is not shows actual sized item and it is very sparsely looking in reality. The price is also not too cheap, you could find the better deals in different stores, as well as you will know what are you buying. Wayfair is selling the packs for handy mans.

Was shopping for a Loomstead linen sheet, but to my dismay, the cost on Wayfair is more than the actual website selling the product. Loomstead had a discount and Wayfair offers none at this time. Called customer service and they couldn't do anything about it, instead I got the most gimmicky answer and a bunch of sales jargon thrown at me, well - thanks. I know how the business works, I work in a company that owns a call center, my issue is not with the customer rep - he's probably doing his job and most of these lines are scripted and it clearly trickles from the top management. Lost a customer for sure, lots of ecommerce websites out there, I don't really care for Wayfair much with so many options available on the internet.

NEVER BUY FROM WAYFAIR!!! The table could be great, but my package never got delivered. I've been waiting for the table for 5 days (passed delivery date) and the last status is that it won't be delivered for another 3 days. But for Wayfair customer service, "that is out of our hands." The transaction is not complete until the product is with the customer. If Wayfair doesn't deliver the product themselves it is still your OBLIGATION to ensure that your customer receives the product they paid for!

I ordered Portland Teak Porch Swing from Wayfair but received the International Caravan Royal Tahiti swing. I called up the customer care and was told that Wayfair can ship the product that is different from what I have ordered but the product is the same. It didn't make any sense to me. I told them that the product that was shipped was available for $142 on other sites which is less than $60 than what I paid. I had to talk to the customer care for 30 minutes to get the refund. Will never buy anything from Wayfair, I feel they cheat people.

I ordered a table in May 2018. Part of the order was missing. I reported the issue to customer service and was assured the missing pieces would be sent immediately. After several emails and delays, I have not received anything. I was finally told the item was back ordered and “what did I expect them to do about it?”

Don’t shop here. Look up the product & order on Amazon instead. I was visiting from India and ordered 3 beautiful vases. The order didn’t come on time. It came a week later finally on my departure date but it was not what I ordered!!! Can you believe it? After haggling for days for the package which was not delivered in time they delivered err wrong item. I am now going back without what I wanted. Could have brought it somewhere else but now returning empty handed.

Wayfair charged my account a 38.00 late fee! That is against the law in my book! This company should be put out of business! My account is closed and my business will go elsewhere for home items! Companies like this make me sick!

We have ordered large items in the past from Wayfair, for example a daybed with two mattresses. They left these large items on the front door in these large boxes and no one needed to be home. So when we ordered our dining set I figured it would be the same. Not the case! They send a text saying your package will be delivered in a time frame, but they don’t stress it needs to be signed for, apparently it’s in small writing somewhere on the order details. We already have been waiting almost 3 weeks for it to get here! Now they are making us wait another week for redelivery, oh and that’s because the delivery time was when I was at work! Very poor communication!!! With all the emails and text about the delivery not one stressed this delivery needed someone to be home! I am really disappointed!!

The delivery process was easy... but the return process has been a ridiculous. I was told UPS would pick it up on a day and I needed to be home for them to pick it up. I took the day off work and they did not show up. It is day 5 and I still have this big box (to be returned and picked up) on my porch. I have spoken to Wayfair and emailed with them and they all have a different story. One representative told me today (day 5) that UPS made an attempt on the first day... a complete lie. They are also trying to get me to deal with UPS... when I feel this is their job. Hopefully you don't have to return anything or that your experience is better than mine.

After reading the negative reviews on here I was nervous about my purchase. But my table was delivered 4 days after I ordered it, no damage at all, easy to put together, and good quality! I would definitely purchase from Wayfair again.

I am an avid online shopper for my homes for everything from major high end appliances to kitchen tools. I ordered a slip-covered sofa for daughter's new condo. It took a full month to be delivered and was defective. Called for replacement and it took another month for the pick up/delivery of replacement product. Not to mention the freight employees were rude. This one was not defective however... no slipcover included in the box. Called CS again, this time my point person was "out of the office". A replacement "part" was ordered. Oh and that will be another month. FOR A FLAT PACK SLIPCOVER. Multiple delivery date delays because "those dates are only an estimate". Once the slipcover arrived, it went to the wrong city. But we can have another to you... in a month. NOPE, done. I ordered exact same item from Amazon and it was there in 2 days with Prime. It isn't that hard folks...

Do not EVER shop here - this is one of the worst possible customer service experiences. They charged me a hefty price to assemble a poorly made piece of furniture (desk), incorrectly installed it, and tried to charge me again for the re-installation. When I balked, they refunded partial payment (that was charged without authorization to my new Wayfair credit card) to the wrong payment account (PayPal). They are now refusing to waive the incorrect fee charge and I've had to go through half a dozen emails and two very difficult phone conversations to try to resolve.

If you want something in a reasonable time frame WAYFAIR is not for you. They are just brokers and have no control over the products they sell. They will blame everything on the manufacturer. So many companies out there with all the same products that can get you the item you want in a much better time, and when you call to ask them why your item is taking so long, they will just repeat the same excuses again and again, customer service at its worst. There are much better ways to shop.

Ordering a patio set should NOT have been so difficult. When I first received my order I received the patio chairs, but no table. Instead of the table I received a fireplace that I never ordered. I finally got the correct order but to find a crack in my new patio table. I was told I would be getting a new patio set delivered. Once delivery day came I received the chairs and now an electric fireplace insert instead of the patio table again! I was told by customer service I would be refunded for the patio set and would be sent a new one. Well the new patio set never came nor could I get my case manager to return any of my 10 calls. A month later I was told by someone else in customer service I did not get the new patio set because I received a full refund. Now if things couldn't get worst my bill was more than the initial cost for the other items I bought by $50! They lied and tried to upcharge me. Never ever again!

Ordered a pantry door on July 31 2018. Order was supposedly shipped from MS. on Aug. 6. with delivery to Mi. by the 20th. No tracking provided. Finally found in Chicago on 22nd. Girl in Livonia Mi. promised it to me today (25). Surprise, she called this morning & somehow my door didn’t make the truck. I would advise that if you need anything in a hurry not to use Wayfair. A month from Mississippi to Michigan. I could walk down & get faster. Game changer. BS.

I ordered a large TV stand from Wayfair and it went missing in transit. I was not impressed but Wayfair listened to my unhappiness and promptly sent a replacement which arrived rapidly and in perfect condition. They even assigned a specific person to follow up with me to make sure it arrived. Thanks, Wayfair.

I had a bruised corner on the first coffee table I got from them, and they quickly replaced. My next order from them for a chest went on sale the next day, so I called and they quickly credited me the difference. Amazing service, highly recommend!

I purchased a metal dining table from Wayfair about 2 years ago. After about a year I noticed a few rust spots on the table top. It got progressively worse. There are huge rust spots all over the top and are beginning on the legs. I called them and while the young woman in their customer service department was very nice and made attempts to replace the table or offer a credit it could not be done because it was out of warranty. I now have a two year old table full of rust. Poor quality.

I ordered the Bryanna sofa & loveseat in May after doing research and receiving fabric samples. The set arrived in June but legs were broken off the loveseat. We sent both back and Wayfair agreed to replace. The "new" set arrived in August with the same broken legs but now the sofa had a worn spot. The wrappings did not protect the legs and was stained with rust. It looked like the set had sat on the dock for a period of time. Although Wayfair refunded my money, I wasted over 3 months on the process. The furniture was not cheap but appeared to be treated as though it was. The impression I have of Wayfair is a company that cares more about volume than quality.

I bought the Lilah Gray Area Rug but it was extremely cheap looking. They said I could pay for return shipping at 1/3 the cost of the rug, and have my credit card refunded, or get free return shipping and get store credit. I picked store credit but was unhappy about it. They sent me a customer satisfaction email and I wrote about my experience. An employee contacted me and they refunded my card, which was nice. BTW, my friend had the same problem trying to return something so she said she's never going to shop there again. Then, I tried to write a review on their site of the cheap rug but there is NO WAY to write a review!

Wayfair will refund your money and tell you to keep any item as long as it's not super high end. The company rarely will ask for the item to be returned due to having to pick up the item and restock it. Most of the time they will tell you to dispose of the item and refund the money. They will offer 10% off, then 20% off. Hold your ground and tell them you don't want it and watch your credit card get a full refund and you get to keep the item.

I had applied for a lost Wayfair card... Received it but Wayfair kept my old card linked to my account... I called and they said my new card was invalid?! Yet I have the card and Comenity Bank says it is good... etc. etc. I have called and talked to supervisors and 4 ways with Comenity on numerous occasions, and still they cannot get it right! They were sending to Tech Support with a "Ticket Number" at least THREE times. MORONS!!! I told Comenity Bank to Close my account because I will NO longer shop through Wayfair!!!

Signed up using Wayfair 12mo interest free cc. Paid interest on every payment. Called to dispute but since it was over 60 days won't honor the 12mo interest free promotion. I feel scammed. Signed up purchased with card not only did the first order have to be returned but the first bill came and every bill since with charged 28% interest. We pay more than the minimum amount monthly but the only reason we decided to use Wayfair was because of the 12 promotion or we would of went elsewhere. I feel the promotion is a scam to get you to use the card and purchase product then they don't honor it and charge interest. When I called about this they told me it was over 60 time frame and now I have to pay interest and refused to honor their own promotion... buyer beware. The Wayfair cc is a scam.

Wayfair advertised a rug as a "Willa Arlo" rug and priced it about twice as high as your typical Safavieh rug. After much web searching, it appeared to be a decent deal, as "Willa Arlo" rugs were only available in 2 places, and the price was comparable on the other site. I assumed that the quality was necessarily better than these cheaper Safavieh Rugs. It turns out that the Willa Arlo rug IS a Safavieh rug. In fact, there was no effort at all to hide this fact on the rug itself, which came with a Safavieh tag with a completely different style name on it (though it is certainly the same rug). Wayfair says that Willa Arlo contracts with Safavieh, as do other companies. In theory, that is fine, but not if they are selling the exact rug for far cheaper as a Safavieh rug elsewhere! I'm not sure who exactly is responsible for the dishonest business practice here, but the consumer is the one that will suffer. I will never trust Wayfair for my furniture and decorating needs.

I ordered a couch mid June and was told it would be in the second week of July. I paid extra for in home setup and disposal of cardboard. When I had not heard I called to see where it was and was told it would be there by the end of the week. 5 days later and still no contact. This continued for the next three weeks, where I phoned no less than 10 times to see where it was. It seemed nobody would give me straight answer. The first week of August I received a voicemail from the case manager saying my couch was “in the warehouse ready to be picked up” by me. I then received an email from Wayfair asking to rate my delivery service. When I called Wayfair, they insisted the couch had been delivered and were shocked when I told them I did not have it, and no one had even so much as contacted me for delivery.

I ordered a sofabed by phone and told the customer service person that because my condo has some tricky spots, it may not get to the room I needed it in but I couldn't tell for certain. She assured me that the delivery guys would take it back if that was the case. They delivered and it didn't fit. But they refused to take it back. They told me I had to call and schedule a return and left it sitting in my living room blocking the way, so I had to jump over it to get anywhere.

I'm submitting this review because I've read so many negative reviews and my first experience could not have gone better. I ordered a small recliner on or about August 2nd and was told it would be delivered on August 13 through UPS. It arrived around noon today... the 13th and was in good condition. The box was firm and well taped and when I opened it the chair itself was well protected by a cloth bag under which there was some styrofoam padding. The chair was very easy to remove from the box. I put the box on its side so I could pull the chair out rather than have to lift it. It was very easy to put together. I only had to slip the back into the slots of the bottom of the chair and it was ready to use. I did this by myself and I'm a 79-year-old woman who is 4' 11" and weigh 118 pounds. The chair itself is exactly as described and works well. It fits exactly as I had hoped into the small spot I have for it. The colour is almost exactly as it looked on the website.

I love Wayfair! They made a giant pricing mistake and I made a purchase based on the mistake. Just received my tile and it’s amazing! I have made around five other purchases, this company has not let me down yet. Thank you Wayfair!!!

In an effort to save some money I applied for the a Wayfair credit card for a $40 statement credit and 0% interest. Approved for the card, made a purchase all good that is until I receive a call from Comenity Bank saying I did not make a payment. 1) I never received a statement; 2) they charged me a late fee; 3) I did not receive the $40 statement credit; 4) did not receive 0% financing. BEWARE!!!

It's entirely possible that you will order something from Wayfair, get your product in a timely manner, and have no problems with the product you do receive. But God help you if even one issue comes up, because Wayfair certainly won't. Instead you'll get a mixture of incompetence and dishonesty that is startling. I ordered a bed frame and received the product on time, which was great, but it came with two left side rails instead of one for each side. I called Wayfair to get a replacement part, they said they could send it out in a few days. I asked if they could expedite the shipment and they said this wasn't possible. So I waited an additional 10 days for the replacement.

I thought Wayfair was going to be a wonderful place to buy furniture and after 3 very poor quality experiences I have to say they do not have quality products. I purchased 2 desks that had a rip on the back of particle board. I purchased a 2 tier glass and metal coffee table and they did not pack any hardware. Then today, I put together 1 of 2 chairs and when I started to put together the 2nd chair I realized they packed 1 left and 3 right side rails. The one chair that I put together was rickety and generally a poor quality product. I do not feel they are meeting the standards they profess.

I am reviewing here because I tried to leave an honest customer review of the WAYFAIR product I received and the poor experience I had. WAYFAIR did not like that my review gave only 1 star and called them out with clear photos for the misleading product & photos/description they sold me VS. the item I received. I was duped like many other customers on the site and was not able to correct the situation easily, therefore forced to keep a bad product with a slight discount for the 'mishap'. They attempted to resend me a corrected part for my order (chair legs) but when they arrived, they were still in the totally incorrect finish that did not match the photos on their website.

I have to write something to counter all the bad reviews of Wayfair, because my experiences with them have been excellent all the way. I bought a condo and needed many new items of all sizes and shapes. I ordered everything from Wayfair and can't say enough good things about the experience. Their customer service is superb, better than I could imagine. For instance, I ordered two upholstered side chairs in blue, changed my mind on the color after they arrived, and Wayfair sent someone the next day to pick them up at their expense and sent the new color within days, also at their expense. I've also ordered a coffee table, a lamp, towels, shower curtains, tray tables, curtains, a TV console/stand, and a chest of drawers.

I purchased a daybed and paid extra for assembly. The bed was delivered and assembled but did not include a metal frame that would connect all the wooden parts (a spring assembly). The bed is unusable (there is no "floor" to it). Wayfair says I have to buy a separate metal frame and install it myself. This is crazy. The website says nothing about having to buy a separate metal frame (what bed would require this?). The case manager was useless and the warehouse and delivery people were clueless. Don't buy anything from this company.

I ordered a recliner for my living room. Wayfair shipped the order on time and it arrived on the estimated delivery day. The recliner is a cheap piece of crap. Every time someone sits in it, we have to tighten the feet. My husband is a Papa Bear. The chair was built for Baby Bear. Today he leaned back with his hands above his head and the chair actually fell over backwards with him. Returning is impossible because there is no way to get the pieces out of the shipping container without ruining the carton. Returns must be in original shipping cartons. It was my first and last purchase from Wayfair. Now to find someone that wants a child size recliner that might tip over and hurt their child???

I ordered a chair from Wayfair. After it was put together I noticed a PROPOSITION 65 Warning Label saying, "This product has been known to cause cancer and birth defects." I am unable to return it because I don't have the original packaging. Customer service was not helpful.

We order was a large outdoor patio set from Wayfair. Rowley and Sons in Phoenix was the delivery company. They gave me a delivery time window between 10 am to 4 pm. I asked for a more specific time so I could be home to sign for it. They said 12 pm to 4 pm, but no signature was needed, they would leave it on my doorstep. They agreed to call me when they were close to my home is I could be there. No calls.

I bought a bed on Wayfair unassembled. First of all, the bed was delivered about a week late. The bed had some drawers and as I was assembling the bed I noticed that it was missing a drawer support rail. I called customer service for the missing part and explained that it was the drawer support rail, I gave them the letter the part corresponded to, and followed up with a picture indicating the part. A few weeks later, they shipped me a drawer -- not the support rail. I contacted customer service again to explain, and a couple weeks later, they sent me another piece -- again, not the support rail.

My wife and I had an issue with a product. This company took extremely good care of us. I am writing this review to recommend Wayfair and their products to anyone who is in the market for new furniture or items of the sorts. We were so pleased with them that we made another large purchase for our children. To say the least, our kid love their new beds and we could not be happier with their service. KUDOS to your business model. You ladies and gents are complete winners in our book!

This website seems really sketchy. They offer a lot of no-name brands at ridiculous prices but they pretend they're giving you a huge discount on them. For example, they have these 9 tealight candles by a brand called Colonial Candle that I'd never heard of before and I'm a candle enthusiast. They claimed the original price was $62 and they were offering it at $20. I went to Colonial Candle's website and found the same thing for $8 on sale for $4. It seems like they do stuff like this a lot.

I ordered a sofa in July with an estimated date of delivery of July 27. On the 27th this was changed to August 3rd, and on August 3rd, bumped to August 12th. According to the tracking information the item had traveled thru 4 states before taking a 7-day rest in Lima, MT. Customer service was not able to offer an explanation or any information in addition to the most recent estimation so I chose to cancel the order rather than have it arrive on our doorstep while we were on vacation.

Last summer we bought an Auro Patio Furniture cover from Wayfair. The cost was $153.99 plus shipping. We used it two months that summer and two months this summer. It was stored indoors for the winter. It tore and now has a big hole and is virtually unusable (using duct tape). I contacted Wayfair and they gave me the phone number for Auro. I phoned the number and they said if I had bought it direct from them, they would replace it. However, since I bought it from Wayfair then I should have Wayfair contact them and they will replace it that way.

I would have gave it zero stars. I ordered initially three of the black spotlight cams from Wayfair. Only one worked out of the three. The other two you could tell easily had been refurbished because the box was not sealed and they have parts such as the rubber pad which was a stick and peel that I would have to put on to cover up the maintenance USB port on top. Neither one of these devices would connect to my router so I took it over to my business with the whole complete different system and router and they would not connect either.

First and last time buying from Wayfair.com. We bought a sleeper sofa for our Airbnb July 17th that we chose based on delivery of July 30th. We got a call and we're told it had been lost in transit and they couldn't find it and that this was the first time this had ever happened to anyone, they were so shocked??? But luckily it's now been found and is on the way??? Hmmm...so it's supposed to be here August 6th but maybe they can expedite it for August 3rd. Well we needed it for tomorrow August 4th so we call just to be sure and guess what??? It's lost again???

I ordered a bed for my daughter's birthday. After 3 weeks of waiting and multiple inquiries of where the bed is they finally told me the bed was lost in transit. I cancelled the order and was told they would refund my money. They wrote me a email confirming the amount that I would be getting back. The next day they wrote another saying that once the bed is returned they would return the money to me. 20 minutes later then wrote another email saying the bed was returned and the money would be credited to my card but with a restocking fee of 120$ plus shipping charges.

Going keep this simple, but I can provide sample emails, names and phone conversations if anyone’s needs them. Worst company I have dealt with, three products ordered, two damaged on arrival. Had to get numerous replacements parts, was giving a shipping date which was changed, after waiting longer I received all the wrong parts. Called and dealt with numerous case managers (who by the way had no interest in me or life in general by the sounds of things). After talking with them they had no idea where my items were or even where they are now. It is the worst experience I have had with a company, stay clear of them.

I ordered a sectional from Wayfair. They claim they ship in 24hrs and they debit my card. They never explained about how for weeks your large item does not arrive and they deal with a local delivery service to make your delivery. I was given three different delivery dates. It is almost a month and finally my delivery is scheduled. The truck arrives at my door and they figure out the merchandise was not even on the truck. Wow! I have since canceled this Order with Wayfair. This was my first experience with them and my last. They don't even tell you until check out that there is an additional $20.00 to bring your Merchandise in the Home or they will just leave it outside. Good luck if you decide to order a large item from Wayfair.

I don't usually write reviews but I had to this time because they got me really pissed... We ordered before and they are ok with small items like mirrors and lamps but if you order something heavier than 100 lbs. apparently (mine is 91lbs) will take weeks and weeks to arrive. In my case I ordered a month ago and table somehow got lost, spoke to customer service four times and every time they tell me that someone will reach back (never). Anyway, table was lost and I reordered a new one two weeks ago. Table is not shipped yet, they don't even have set date when will be shipped forget about when will arrive. Imagine that table comes damaged which happens very often, we are looking on months and months of replacement... Long story short IF YOU DON'T MIND WAITING MONTHS AND GO THRU HASSLE ORDER HERE BUT SPARE YOURSELF TIME AND GO LOCAL!!!

Went here to look for platform bed with storage. AS SOON AS THE SITE OPENED I was blocked by a box asking for an email before I could even look. After giving one of my "burner" email addresses at Yahoo, I opened my iPhone and checked the account. I ALREADY HAD 3 SPAMS! Every time I selected a bed to look at I got another banner or popup trying to direct me to their sale items. Then it took me 4 different pages to find a comment form about the website. I am writing this an hour after visiting them and I already have 8 SPAM at my Yahoo account. Go elsewhere or shop locally at a trusted store.

Grandfather Clock - We have been shopping with Wayfair for about 1 year now, all my items we have purchased has been nothing but excellent... We love shopping with Wayfair. Thank you for caring about your customers.

I ordered an item from Wayfair. On the website, the item was listed as "available". I ordered it. 4 days later, the day before the delivery date, they sent an email saying my item was delayed and would arrive 4 days later than originally promised. NOW, again the day before it is supposed to be delivered, I received another email telling me it is again delayed for another 6 days. What next??

A 9-pc Outdoor Dining Set was purchased in October 2017 which included Delivery and Set-up. The Dining Set was delivered and dropped off and never assembled. It sits in a box under my deck for nearly a year. There has been monthly correspondence between Wayfair, the Contractor (Paradise Delivery), and myself to assemble the Dining set - without success.

Ordered several furniture items on June 1, 2017, and as of July 19, 2018, the sectional sofa from that order has still not been delivered. Spent numerous amounts of time in email communication with Wayfair about the whereabouts and they indicate it is now at the delivery location, but no date for when I will receive it? Wayfair upgraded my delivery to include assembly for whenever I do receive the item. As what I felt was a good faith effort by Wayfair, I placed an additional order for furniture and paid in full with my Visa.

I ordered a sectional sofa then waited 2 month. I called them and they told me, "You can make cancel because we lost it!!!" I’m shocked??? Now I need to pay for refund 89$ and need to make payment for credit card... terrible experience. I don’t use this company anymore.

I like buying from Wayfair. But nothing is worth the 2 and 3 a-day email barrage that comes flying at you. I complained to Calah ** "Customer Service Specialist." Many times. Forwarded dozens to her (which she says she never got) and says that I am not getting them. I give up. Set up a dummy email account just for online purchases. Maybe that will help.

I purchased 2 $60 urns. They were very small but the photos of all the urns in the category I was browsing had wooden stands, which I reasoned made the small size acceptable. When UPS delivered them there were no stands. I called Wayfair who informed me if I had bothered to look it clearly stated in the more description portion of the product info that the stands were not included. I don't like cheats. I will never do business with Wayfair or any of its other businesses again.

Upon delivery of the sofa I purchased on May 16th, it was damaged and the delivery man asked me to contact customer service. I did and got a reply from Michelle **. (Case management team) and she said she will order a replacement sofa for me and will take approximately 3 weeks or so. During this time, I received many emails from Michelle **. and another customer service rep, with 4 different dates of when then delivery agent will received the sofa.

Was trying to complete my order of what I believed to be a dream patio set at a very affordable price...too good to be true...should have known!! After some 45 minutes of all sorts of complications, called Wayfair for help, only to learn that my purchase would end up being $300 more than indicated. How did it come to that, do you ask. Well, in spite of the fact that Wayfair really insist on offering Free Delivery for purchases over $75, I am told that the « remote » area where I live does not entitle me to said Free Delivery. Well, I happen to live in the west end of the City of Montreal, a pretty civilized place only 15 minutes away from our international airport, Federal Express’ Ship Centre and 30 min. from UPS’. My first and last time with Wayfair! Have no taste for fake sales info!!

The reviews for Wayfair were so bad that I really hesitated to buy off the website, but they had a sofa I really loved and the price was good. I finally ordered and the sofa shipped on time and was delivered on time. The delivery guys were very friendly, they put the sofa together quickly and asked me to inspect it. I love the sofa and had an excellent experience ordering from Wayfair.

I normally never write reviews for companies, but I just have seen so many bad reviews for Wayfair so I wanted to shed some light on my own experience! I had ordered a sofa/futon from them, and about 8 hours later decided to cancel my order. However, the order was already being processed by the time I had cancelled. When I reached out to customer service, they were super friendly and assured me that even though it had already been shipped, since I reached out to them soon after ordering they will pay for the shipping return fees back! I was so happy because I had read some people had other experiences with this that did not go as well. I will definitely be shopping at Wayfair in the future because of how nice they were about returning the futon!

I kept seeing Wayfair ads and beyond wondering why someone would buy a couch sight-unseen without touching the fabric or sitting in it to determine firmness and sitting comfort, I thought I wonder about the value of their decorator items. At the end of one commercial I saw the perfect teal ceramic colander that I had been searching for. Great for the kitchen in my Palm Springs mid-century modern house! However, I'm glad I did some quick price comparisons before buying it at Wayfair. At various Amazon retailers this exact same name brand colander in teal ran for about 25 to 37 bucks and at Wayfair here's the cut and paste: Calypso Basics 5 Qt. Colander. See More by Reston Lloyd. $45.99 plus shipping and tax: $55.00 (shipping wasn't free because this one item was under $49 total).

I placed multiple orders on Wayfair a while ago and everything were supposed to arrive by today yet only less than half arrived. One order was shipped much earlier than scheduled which luckily my apartment stored it for me otherwise I wouldn't have anywhere to put it. The second order I placed kept getting delayed which made me decided to cancel the whole order and placed a new one, for make sure it arrives on time I paid for express shipping only to find out that the warehouse hasn't even ship the item yet and I placed the order on Friday! Because the furnitures are heavy I hired movers to help move them upstairs and now it can't be done anymore since some of the pieces are not even shipped yet. I'm disappointed with this experience and I won't consider Wayfair in future anymore. The problems and stress it caused is not worth the saving of money.

We ordered our sofa set on 16th June, shipment starred 20th June. After 21 days I got sofa set today and what you got is chaise piece missing. We are calling them but they are least concern and saying that it's out of stock so we have to wait 2 more weeks to get chaise. Can't imagine how they are dealing their service. If it was out of stock why they booked order. Please think 1000 times before ordering from this company. They real don't care customer satisfaction. They just follow computer.

I will never ever order from Wayfair again. I bought a bed on May 26. It shipped May 31. Tracking information said it would get to delivery agent on or before June 20. HMM considering it's coming from Illinois and I live in NW Pennsylvania that seems like a long time, but whatever I had accepted the snail delivery. Then on or about June 6 I see an update that it was to get to the local delivery agent on or before June 12. Oh boy I was excited and thought I better get busy. I want to paint and install new carpet in the bedroom. I sell my old bed clean out the room paint put in the new rug and on June 12th there wasn't any notice that it had arrived on the 13th no updates to the site on the 14th still no updates so here I go talking to customer service trying to find out something about my bed.

After carefully choosing all the items I wanted to redecorate my living room, I applied for a Wayfair credit card. After placing the order, several of the items became out of stock. When I went to order different items, the credit card was declined, even though I was well below the credit limit. The response from customer service: the initial order amount is still "pending" on the card, making the "available credit" equal zero. The pending amount won't be removed until December!! That would be 5 months I would have to wait to finish redecorating! If they don't resolve it, I'm going to attempt to return all items and cancel the credit card (I haven't assembled any of the items yet). Very disappointing!

I own rental properties that I rent to students. I've ordered several pieces of furniture from Wayfair and have been very pleased with the results. I did receive a mattress from them that was not the correct firmness, and it was no problem for them to send me out the correct one. As someone else pointed out, like everything else, you need to do your homework before you buy: verify how the furniture will fit in your home, read the reviews, etc.

Absolutely the worst customer service I've ever dealt with in my entire life. Extremely rude and nasty and full of lies. They guarantee in home in room delivery on a certain day and then they tell you after you take a day off work you have to wait till the next day. Then they say it will be here Monday and on Monday then they say Tuesday. Absolutely the worst delivery system ever. The worst customer service the worst communication and on top of that the furniture is extremely cheap and shoddily made.

I ordered knobs and pulls for my newly renovated kitchen, which came to about $300.00. The bubble knobs were nice and I decided to keep them. The pulls were a weird plastic metal thing and cheap looking so I choose to return those. One big problem with Wayfair is things look great in the pics but cheap and crappy when you get them. To top it off they charge me more than a third of the selling price to return them. I feel like they lure you in with great looking items and free shipping but the quality just isn't there. I ordered a couple pieces of furniture as well and it was the same with one piece. One was awesome and the other was just chintzy. My advice, pay close attention to the descriptions. If they are vague and don't state all materials used, pass.

I cannot understand all the complaints. I have been ordering items from Wayfair for a few years and never had a problem with the ordering, delivery or quality of the products. Maybe it depends on who is handling the order. So far we have been pleased with everything.

Just wanted to add a counter review to all the negative reviews. Disclaimer: I have no association with Wayfair whatsoever, just a regular consumer who loves to shop online. This is just my two cents... take it or leave it. I have ordered a multitude of products from Wayfair, from furniture to garden/patio items to artwork to kitchen items, etc. you name it. And whenever I have had an issue with a missing a part or something dinged in shipping, I have received full refunds/replacement or significant discounts.

Placed an order for a make up vanity over a month ago. It arrived missing the entire top part. Contacted Wayfair CS. They assured me they will look into it. After contacting them 3 more times on June 22nd (3 weeks after the initial contact) they finally sent me a confirmation with tracking of the replacement part which was due to arrive June 26th. Called June 28th and was told it might arrive around July 8th. The item is heavy and upstairs in my bathroom. To return I would have to bring the parts that are there back down repackage it for return. At first thought it would be easier to get the missing part. Terrible customer service. Never delay with anything that awful. Just blatant disrespect for the consumer.

This review is for my family who purchased a leather recliner from Wayfair that was made by Nobel House. The chair looked good but the construction was horrible inside. The side of the chair started separating and falling off when a older family member sat in it. The chair was 2 years old and old used for sitting in a family room. We called Wayfair and Wayfair automatically said contact Nobel House... no one offered any assistance and they had spent $375.

I have ordered and have had NO real problems but I have noticed LATELY that their stock is not kept up or they are playing 'bait and switch'. I have ordered things like chandeliers and various remodeling items for my home. First, most of the stuff on their website is so 'picked over' the items with the best prices are always 'out of stock'. I recently ordered a light fixture with current stock. 3 days later I get the email - 'your item is out of stock'. After spending literally hours combing through the website I have decided I would pay a little more somewhere else and know when I place an order it will be filled. I don't want to waste my time only to be told "yeah pick out something else" for twice the price. I think if they advertise an item and it's IN STOCK I should get that price when it is restocked. I always read on the site - "the price may change when restocked". Sounds fishy to me.

As a first time buyer from Wayfair, I'm disappointed and I should have read the reviews prior to making a purchase. I ordered a coffee table which was packaged really well. However upon opening up the box, the base of the coffee table was split in half. There is no way I'll be able to put this thing together without a steady base. I tried contacting customer service during their scheduled hours and had no answer. This really ruined the experience for me and quite honestly, it's only a matter of time before Amazon put you guys out of business as well.

I ordered a Kitchen Pantry from Wayfair, it shipped the same day and arrived in two days. There were missing parts, that forced the professional installer to pile the parts in my kitchen. I contacted Wayfair and the best they could offer was shipping their missing parts in three weeks. When they have your money, the service is ZERO. I recommend you use any other vendor. And when you read the other comments about Wayfair, you will be further warned!

After waiting for a month for my patio furniture, they tell me that it is lost from the truck. They never contacted me by phone or email telling me of the problem. This was after assuring me that they would contact me. I had to call them to get the information. I was assured that the lack of confirmation was unusual but I doubt their veracity. They had my money for the month so I thought they should give me the interest that they gained using my money. But of course they refused. Customer Relations stink.

After spending Days deciding which Area Rug(s) we wanted to purchase, we finally got online to place our order. Got our confirmation and 10 seconds later, got notice that the order was Cancelled. I called - they said it was because my Shipping address is different than my Billing address. This is True - I have a seasonal home and the rest of the time we are in the RV... So we use a mail service address for our Billing issues. NOBODY has ever had a problem with this. SO, I was advised to wait until my credit was issued on my card from them, and try again.

I love Wayfair -- never had a problem with the Canadian site. In the past month I've ordered 4 items for my house, ranging from 2 chairs to 28 cabinet handles. With the first 3 orders, everything arrived on time in mint condition. Great prices and great convenience. With my 4th order, the drilled holes in the pulls were not quite as advertised so I could not use them. I made a phone call, an engaged human voice answered, and my refund/return was processed in a matter of minutes. I see that a few people have been disappointed by Wayfair but I wanted to write that my experience has been uniformly excellent.

I wish I could give Wayfair zero stars. I'm a first time buyer and it will most definitely be the last. Do not waste your time or money. I am redoing my living room. I ordered a sleeper sectional and an accent chair. Spent almost 2 thousand dollars. When the sleeper sectional was delivered, only half of it showed up. The delivery guys were less than helpful and also very rude. I called to report that only half of it was delivered. After numerous phone calls and emails for 2 weeks now, the problem is still not resolved.

Why my order was cancel after 2 day. I bought in this store 3 times and now I have a terrible experience. I wanna my item. Please, send me a dining set. You can't sell a item if you don´t have in stock. It is a disappoint. I hope you solve my problem and send me a stuff. See the answer the customer service: "I am so sorry that your order has been canceled. The Brayden Studio Ginsburg 7 piece Dining Set is currently out of stock at the clearance price. I am very sorry for the confusion. I am more than happy to help you find another dining set that will be perfect for you though. What about this set stuck out to you? I look forward to hearing back from you. Please let me know if you have any other questions or concerns. Thank you for shopping with Wayfair.com."

I’ve purchased 11 products from the Canadian Wayfair website. In two instances I’ve had what I would term as minor issues. One product was dented when we received it and a brand new replacements was shipped in 24 hours. The second product broke the first time I used it. (Poorly constructed welds broke). I provided a couple of pictures and had my money refunded within 24 hours. I received confirmations automatically and then a personally written note apologizing within hours. The refund was deposited immediately to my account, amazing.

First time customer. Ordered a console, and a matching coffee table & two end tables. Order notification stated 2 items shipped... but the quantity for the shipped order says the coffee table AND both end tables shipped (3 items). I only get one end table upon delivery so I call & politely complain. They arrange to ship me another one and give me a 10% refund on the two end tables. I'm like ok, that's not ideal but it's acceptable. I thought "at least they have decent customer service". The very next day I get an email saying it's back-ordered.

When shopping online for a file cabinet, I clicked on a link for Wayfair. Their webpage shows up, however there is a sign-up window right in the middle of the page. I was not able to even view any products without providing them with my email. But, of course, it says I can opt-out at any time. So, after reading some of the other reviews about Wayfair, this was probably a blessing in disguise. I won't shop at Wayfair.

Ordered two end tables and a dresser. Were to be delivered on the 14th of June (originally they said the 6th... then the 18th... then the 14th). Came home Wednesday to find the end tables near my front door (one on its side and the other upside down). Luckily there was no damage inside. However, the tops of the tables had stains... what looked like someone had accidentally had turpentine on a dust rag.

We bought this spa from Wayfair 4/21/18 Mallorca 5 person spa. The first problem we run into was that when we bought a liner for our pool from Amazon is was actually sold by Wayfair so they gave us a tracking number for the spa which turned out to be the pool liner. After numerous calls to FedEx and Wayfair we figured out they gave two items the same tracking number. The spa was not even shipped till two weeks later. We paid extra for white glove delivery, which turned out the company what was going to deliver only sends 1 driver and they don’t set it up. Which after a call to Wayfair they reimburse the amount for the white glove shipping.

Wayfair has excellent customer service. I never had a problem with any order. If anything was damaged they would give me a full refund or replacement. But this time I ordered a coffee table it had two cracks in right away. They told me they will give me a refund which is excellent. But the only problem I have is I wanted to order another one but it is out of stock until August, and then it will take almost a month or more for it to get delivered. So they will be picking up the defective one and now I am here with no coffee table.

I purchased a glass table for an event that was scheduled to occur about 8 days later. I confirmed the shipping date and delivery options would ensure receipt in time for the event. FedEx first delayed the shipment and then managed to break the glass. There was still time to ship a replacement overnight and FedEx was willing to ship overnight at no extra cost. But, Wayfair simply gave me the middle finger and refused to ship the replacement out of sequence. Don't rely on Wayfair for anything you need by a specific date because they literally don't care.

The Wayfair system accepted my new shipping address when I placed the order, but changed it on its own after I did my part... correctly. Customers are held responsible for the negligence of your system? Wayfair says it’s too late because the beds are already being shipped to the address THEY entered. I have no way to get them and have to pay a return fee if I could get them? Situation is that I just bought beds for another family and I have to accept that!?!? Their system made the error not the customer.

I placed an order on May 27 2018. Got confirmation and an ETA on June 3. I noticed money was put back in my account. Called WAYFAIR then was told product is in back order, never had in stock. Was told to just cancel if I don't want to wait SO I did. Never will buy anything from this company - I asked why was it posted and confirmation was sent. Was told have to see how backed up on item - guess what? I was only person ordering so none was being held because they simply did not have.

Slowest shipping I've ever seen. Took two weeks(!!!) for the item to be shipped and even then arrived 3 days after estimated arrival time, so over 3 weeks from purchase time. For the price, not worth it considering how many online retailers are so much quicker (and not just Amazon).

I am totally disgusted with my Wayfair experience. I have purchased THOUSANDS of dollars of Wayfair product over the last several years. I purchased multiple items on May 9th 2018. Of that order, I was subsequently sent a cancellation of one item, with absolutely no explanation why. My order arrived. When I went to order more items for a spec home I was staging, my Wayfair card was denied. After some research, I discovered that I was double billed for my previous order, which was over 2K. I spoke to the Wayfair card services, and was told multiple times that their hands were tied, that the Wayfair finance department had to remove the extra charge.

We have ordered so many pieces of furniture and have LOVED the quality, price and free shipping. I ordered a huge bed frame and accidentally sent it to my son's old address on the other side of the country! Even with being totally my fault, they sent me out a new one and picked up the other bed without charging me anything. I am a fan and a loyal customer for life! Highly recommend this company!

Purchased a lingerie chest. Wayfair advised that the delivery would take 3 1/2 weeks... an unacceptable timeline. When the delivery was finally made it was left with the large boxed furniture upside down by the delivery person making it difficult for an elderly couple to unbox and place the heavy piece of furniture right side up. Additionally, on the day of the scheduled delivery they advised that it would occur between 1 pm - 5 pm. It arrived at 6:30 pm. No call, no text to advise of the delay... And their delivery office closes at 5 pm, so we were unable to reach anyone for a status report.

Last spring, we decided to re-do the living room. It began with the need to replace our hulk of an entertainment center. I decided to give Wayfair a try. We chose a media center piece at a good price and with free delivery. It arrived quickly and that night we tried to put it together. The instructions were simple to follow, but one primary piece was severely damaged. I called Wayfair and they insisted on sending out another complete unit rather than just the damaged piece. The second unit had damage. They sent a third unit, which had problems with the finish. Between the three shipments, we were able to craft one complete piece.

Very dissatisfied! The description claims the the vanity is solid birch wood when it is actually MDF (medium density fibreboard). MDF is a fraction of the price of solid wood and absorbs moisture. The description is completely incorrect and false advertising. I would have never spent over $1000 on a vanity that wasn't solid wood. The same product can be purchased at another retailer for $200. If you are looking for a bathroom vanity that is solid wood and is going to resist moisture then this is NOT the one to buy. After my review posted Wayfair changed the product details saying that the vanity base is made from manufactured wood when in fact the ENTIRE vanity is made from manufactured wood. I took a photo before they had a chance to change it. (photos attached)

I would encourage other shoppers NOT to use Wayfair for purchasing furniture. They do have a great product range and their customer service people are well trained. However, I think they use unfair practices when dealing with customers. I have ordered through them 2 items and made payment via their website but then they told me after payment had been taken that they need authorization from my bank in order to process the order. This happened to me a few times. I spoke to their customer services based in Ireland and apparently they do this for about 10% of their customers, apparently for security reasons. I asked them why they didn't do the bank authorization as part of online transaction like all other big retailers and they didn't provide a clear answer. This is standard capability for online transactions and there is no reason why Wayfair shouldn't do the same which is fairer and more straightforward for customers.

After 20 days of waiting for a delivery, with an initial promise date of <9 days I eventually was forced to cancel my order. As orders are through 3rd party retailers, using 3rd party delivery companies, the order tracking is useless, and the Wayfair staff (nice as they are) have no immediate information to hand, and no influence on your delivery. I will never order from them again, and recommend others not to either. I also recommend the nice staff to get a job elsewhere!

I will never buy from Wayfair again. I bought a 10 piece patio set, paid an extra $100 for full assembly and box take away. They arrived later than their scheduled window then said they didn't have time to do assembly so weren't going to do it. Didn't I pay for this service? I have had far better service from other companies that don't mess up their deliveries this way. I will never buy from Wayfair again and if I could give negative stars I could. The customer service agent who called was extremely unhelpful and hung up on me.

I bought a patio set from Wayfair. After browsing a couple hours later I found a different set I wanted to order instead. I looked to see if their cancellation policy would allow this. I would have been fine if they had a no refund policy, but it states that you can cancel items if they haven't already shipped. My order wasn't supposed to ship for another week. I submitted my cancellation about 10 hours after my initial purchase and I received an email saying they received my request and someone would get back to me to confirm whether or not it was possible. I thought that was odd because I'm guessing it's all processed by computers and it should be easy for their system to tell whether a product has shipped yet and whether a cancellation is possible.

I ordered a credenza desk and writing desk for $1800. I ordered it so it would come in on time. I am going to be a home based agent for a National Company and need the products I ORDERED. I have the writing desk but not the credenza. It was suppose to be 5/15/18 it would be delivers. It is now 5/18/18 and their customer service could only tell me that they can't help because of the shipper. What kind of service is this. This is crap.

I ordered a sectional (open box) for less than half the original price. I called first to confirm, as it seemed low to me, even for open box. I was told by the rep that it was correct - she even confirmed with a supervisor that it was indeed for the sectional, no other product in that particular set (and there isn't anything else anyway, aside from a chair and an ottoman). It arrived 3 WEEKS later (ridiculous) and in the meantime we had gotten rid of our old living room furniture. From there it really went downhill.

First time buying on Wayfair... probably last. Got myself a 5 pieces patio set but only got the table, they didn't know where the 4 chairs went so I waited 2 weeks for them. When they got here, only one man was working so I had to help him with the heavy box, I open the box and the 4 chairs had bended feet, looking at the box you could easily see what happen. They were not protected at all in that box. Very disappointed and I will not use this store anymore because it was VERY LONG to get the issue settle when I called and they simply didn't seem to care about their customers. I tried, but won't be fool again!

My first experience with this company will certainly be my last. I ordered 2 chairs at a specific sale price. The items were delivered. I received an invoice with the items, but without, the price listed. I received an e-mail notification. I received my bill, 37 days later, listing the regular price for the chairs, plus no 20% discount for 1st time order, as was promised. When I called to dispute, I was told no such record could be found, but they could give me a 10% discount on a future order. Well, no thank you. I will never do business with a company who practices bait & switch tactics.