Wayfair Reviews

I bought an entire bedroom set with a full size name brand mattress for under $1600. Also bought rugs after the room was put together. Quality is really good and looks beautiful. Very happy with all my purchases and would recommend.

Wayfair is way overpriced and everything looks cheap. When I look for furniture I look for comfort and everything I looked at did not look like it had any. Just not happy with their selection or quality of products they handle. Found a couch elsewhere and purchased.

Fortunately, everything I buy from Wayfair has not required being returned. I always shop around and use Wayfair pricing as a price index!

We've purchased a good number of products from Wayfair...and they are consistently of good quality! Recently, we had a fire pit which had issues after six months of use and Wayfair, without question or issue, replaced the unit within days! It's so great to find reputable, dependable retailers in today's world! AND...the customer service line was picked up in just a timely way as a new sale would be...and by a live person without myriad digital voice prompts to navigate. Love Wayfair.com!! Our family highly recommends!

My son and daughter-in-law purchased a nursery set for my new grandbaby and it is beautiful, functional and sturdy. Most importantly is it's quality and safety for my grandchild. I have also shopped Wayfair and have always been impressed by my selections. Sometimes I have a hard time choosing because I have found so many items I like. It is definitely my go to for the price and selection.

Wayfair has been convenient and the selection is large. It is a solid option for our family with adding the final touches to rooms and finding the right items for our needs.

When I have made purchases through Wayfair in the past and have had an issue they were very quick to resolve it. I was missing a small piece for my bed and they sent me replacement parts overnight. I've always enjoyed shopping with them whether it was remodeling my kitchen or just buying new furniture or accent pieces. They have a very large selection and great prices. I love the ideas that I get to update my style for my home.

They have a good variety of multifunction items. I like the swivel chairs because they are not that big and when they are on sale the price is very reasonable.

It's very hard to find nice furniture in the stores without paying a small fortune, the travel time to and from the stores, plus a heavy delivery fee. They give you software to place your furniture, to see if it will fit. We live in a very rural area. I have ordered 5 pieces of furniture from them, and only had one issue with some small metal tables, and the packaging and it was all handled with a phone call. The prices were great, free shipping and Customer service is A+++.

I've purchased a number of furniture items from Wayfair and overall I'm very pleased with them. There are many options to buying furniture but in my lifetime I've seen the quality of all products diminish over time. Wayfair is better than most because If you're unhappy or have a problem with any of their products they will take care of it. No runaround — just excellent customer service. I usually check the customer reviews to see what other people had to say. Of course you have to take everything with a grain of salt but at least it gives you an idea of issues etc. with certain products. Just a tip... Never pay full price as everything they have will go on sale.

When I walked in the store the customer service associates were very nice and trying to help me what I wanted to find. They were very specific with me about what the prices were and where the furniture was located in the store. They were very helpful and they had great customer service skills and if there was a question that I need to answer you were willing to answer any questions and if there was a question that they did not know they found someone to help me with the question. I was glad to buy a product and furniture from the store.

Our family have purchased several pieces of furniture from Wayfair and have never been disappointed with the quality. From entertainment centers to buffets the selection has been excellent. We received one buffet/console that was coming in 3 pieces and they delivered two of the wrong pieces. However, upon calling Wayfair they sent out the right pieces in less than 2 days! Our dining table we purchased was put together by friendly people the same day it was delivered, of course you pay extra for that convenience but it’s well worth it! I just can’t say enough about their excellent customer service, we are impressed every time we need to call them. Will continue to buy from Wayfair for all our home needs.

Recently bought a dining table from Wayfair and wanted to purchase other matching pieces for the living room. My research indicates that online retailers are selling the exact same product under different style names, e.g. a console table is called "Parley" on the Wayfair site, and "Eberlin" on the manufacturer's website (Furniture of America). The manufacturer's suggested retail price (MSRP) is $439 on this particular piece, but Wayfair says the MSRP is $1134 and is on sale for $539. So obviously you'd think you're getting a great deal, but you are not. Be careful of Wayfair. Seems to me that this is a dishonest business practice.

I have been watching a dining set that was £28 for the last couple of weeks (Cali by Norden) waiting to see if the price goes down for "Black Friday". I received an e-mail today for Black Friday - Early Access. Surprise Surprise the set has increase to £42.99 !!!! No doubt it will go down in price "on" Black Friday, but maybe not to the £28 pre "offer" price. Some unfortunate people will also think they are getting a deal at £42.99. I called their customer service to check if the price increase was correct, only to be told that he could only see the price being £34 previously, but it is now £42.99. It just goes to show, you can not always believe that the offer is so "special" after all.

I need to think twice if I am ever to order from Wayfair again. My first order and nothing but issues with shipping and delays and their customer service is some of the worst I have ever seen. I ordered a patio set from them and followed up on delays in shipping and they had nothing but excuses. One rep said one thing, another said another thing and no one could get their story straight. They ended up cancelling one order and giving me 10% off next order but why would I ever buy anything from them again. Shabby practices and unreasonable shipping expectations make this company hard to do business with.

I had a very good experience buying living room furniture with Wayfair. Delivery was excellent and they set it up including putting the legs on etc. My main issue was the quality was not great. After owning this for a year, the cushions have started pilling and losing their firmness. I bought this piece due to all of the great reviews, but I would like to know how people feel after one year.

When my husband and I bought our new house in 2018, I bought eight or nine new pieces of furniture from Wayfair, including a couch, an ottoman, four bar stools, a queen-sized bed, a dresser, a shoe cubby, deck furniture, and the vanity in our bathroom. We receive compliments from everyone who visits, and frankly the furniture really makes our house a home.

We have shopped here before and found the quality of the products very good, but they are still overpriced in our opinion. They do however offer free shipping and the times that we have called them, the customer service people are very nice and helpful. We checked again on Friday and today for Cyber Monday sales; and although the special prices were good, we were able to find a bed much cheaper here locally. We would recommend Wayfair and especially for their fine customer service folks, but just were able to find a better deal at this time. I do intend on checking back with them on any upcoming purchases that we intend to make, and hopefully will be able to find a good deal then.

I was looking for a unique furniture piece that would allow a transition between my family room and dining area but would also have a purpose. I was able to find the perfect furniture item on Wayfair. It was unique, stable and beautiful. Since I have not purchased furniture from this place I was concerned about the durability but the wood shelf has held up very well and provides a very sturdy structure. I was able to use to for multiple things and I absolutely love it. The shelf did have a screw hole in with a thread insert already pre drilled that was warped but we were able to make it work anyways. I did not reach out to the customer service team because it was minor and once the screw is in it, you cannot see it so it was not a big deal to us. The prices with Wayfair were very reasonable and we still got a quality piece of furniture. I will buy from them in the future and appreciated the shipping updates and expected arrival accuracy.

I placed an order and when it gave me the delivery date it asked if I wanted to cancel due to shipping was four weeks out. I said YES - they took my money. Didn't cancel. I made three call to get my money back (no product was shipped or delivered). Going on twelve days and was told today it will be another 5-7 days to get my refund!! I would highly suggest finding another vendor for your needs.

We ordered my platform bed on 11/15/2019 and they said it would be here 11/17/2019. We still have not received it and today's date is 11/20/2019. We called and asked what was going on. They said they would expedite shipping. So now it won't be here until 11/27/2019. To my knowledge expedite means in one day maybe 2. This is our 1st time ordering from this site and we will NEVER do it again.

I'm very pleased with my table. The picture and description was accurate. It arrived on time and I continue to order from Wayfair.

I have bought several items over the past years and have never been dissatisfied with any product. Love the easy way of purchasing items. The timeliness of delivery is great. The overall service is very satisfactory.

I recently purchased a coffee table from Wayfair, I have been shopping for one for several months. Wayfair has the largest collection of all the stores I shopped. Purchasing was simple. My Peralaz End Table with Storage arrived quickly and safely. The Peralez End Table is beautiful, very sturdy and well made. I will be shopping at Wayfair in the near future.

Wayfair has excellent furniture choices. Price high to low but some cheaper bar and aren't really good quality but remember you get what you pay for. They have excellent customer service and return policy. Would highly recommend and last not forget the free shipping. Awesome.

I have placed over 10 orders with Wayfair and to date my experiences have been very pleasant. I ordered an entertainment center and bed along with delivery and assembly and each experience was very positive. The items I bought were from Perigold and are of high quality and look very nice and exceeded my expectations. I would recommend them for purchasing any home furnishing needs.

I placed an order for a rug (among other items) in early October. Online I could see that the rug had shipped but 2 days after my estimated delivery date when it still hadn’t arrived I called customer service and they advised that they were certain it had gotten lost in transit, and shipped out a new one. I got the new one and then a few days after, I got what I’m assuming was the original rug.

Stay away. They lie about delivery schedules. They lie about “white glove” deliveries. They lie about “we’ll make it right”. Their products are inferior cheap and overpriced. NIGHTMARE NIGHTMARE. RES FLAG — cracked vanity top. Delivery team rolled a 500 pound vanity up my concrete terrace stairs. CLUNK CLUNK. Bragging “I’ve never broken one yet.” Liars. Stay away. Better products and service elsewhere. Disgusting company. Totally full of crap.

I ordered a Day Bed Trundel with assembly. I would not have purchased the product if I knew I had to assemble it myself. When the bed was delivered I was informed that the delivery service does not do assembly. I was informed that they could refund me the assembly fee and give me a phone number to an assembly service that MAY be able to help me. So for clarification, the guys who deliver for Birch Lane actually never had the option to have the furniture delivered and assembled. The only option available is delivery and refund. That was my only choice. This they let me know this AS THEY ARE DELIVERING THE BED!

AWFUL: From purchase to customer service to non-delivery. There is misleading information about delivery and actual set up of furniture. The delivery company called and didn't leave a message, miscommunication, wasted time and money. Think twice about ordering from here.

Returns with Amazon are FREE, returns with Wayfair are EXPENSIVE... Bought curtains for over $60, Giant tiger sells for $7, what a mistake, 1st order with Wayfair... Never again. Wanted almost $20 to return them.

I have had an online login with Wayfair for some years with my maiden name. On Oct. 11 2019 I placed an order online with wayfair, I opted to use progressive leasing as I have leased with them in the past. I used my credit card in my now married name for the down payment which was approved for $1048.90. I was approved with Progressive leasing. I received emails from both wayfair and progressive that the order was successful. The next day I called wayfair as online my account was showing each item I ordered was cancelled. I was then told my wayfair account was flagged for fraud. I assume my married name vs my maiden name, who knows. Nobody can tell you. I was told to order something with my credit card, wait 30 days and try the lease again. Which I created a new account with my married information and ordered a spatula with the intent to wait and give them another try.

I had purchased a KitchenAid ceramic bowl retails for $8499. They had on sale for $5999 so I bought it paid with PayPal. My order sat on hold for three days sparking me to call to find out why. Second phone call I was informed they made a pricing error and the bowl is regular price. They charged my PayPal account. When were they going to tell me they had a pricing error? So you take my money and don’t ship the item. Offered me and "I’m sorry 10% off your next order". I can replace my order full price -10%. I guess this is the new generation of shopping is online and there’s no more customer service no more honoring prices even though that was your mistake. Online store should be accountable for their mistakes and not take that to the customer! This was my first purchase on Wayfair and might be my last.

Wayfair is such a scam. So expensive and they give you the cheapest **. Almost $200 for a litter box cabinet, it was made out of this cardboard crap and was glued together, yes I said GLUED, WITH SINGLE STRIP DOUBLE SIDED GLUE STRIPS. The only screws that came were for the magnetic latches for the swinging doors, which weren't even long enough to stay in place... didn't even last more than 3 months.

To be fair, Wayfair was good with their customer service. Their product though is less than inferior. First I had to get a replacement because when it got delivered parts were broken. Ok, got the replacement. Put the cabinet together and everything seemed fine except because I got a full replacement, I still have sitting in my living room the box of broken parts because they won't take it back. Now back to the real problem, the material used in their products break or fall apart easily. What else can be expected when working with press wood. Cheap, cheap, cheap. Guess you really do get what you pay for and I will never waste my money again.

Delivery was scheduled for Saturday, 11/9 between 8am and Noon. At 2:20 we were informed it wasn’t coming. Now my daughter doesn’t have a bed to sleep in as we had gotten rid of her old bed that morning.

Ordered a table - comes with base and top separately. 1 - Base arrived without any hardware. Ordered hardware online and on the phone, MUST wait nearly THREE weeks to get it. 2 - Top arrived earlier than expected and was delivered to wrong address by FedEx. 3 - Top finally arrived, packaging damaged and opened/re-taped. 4 - Hardware is there, but NO assembly instructions. 5 - Tried CHAT to no avail... Would not acknowledge HARDWARE may be missing. Had to open box myself (very heavy) - I'm ALONE AND 75 YEARS OLD. Did that ANYWAY, NO INSTRUCTIONS! 6 - Chat agent took exceptionally long times to answer. Then would not do anything to mitigate the problem. HAVE TO WAIT ANOTHER NEAR-THREE WEEKS FOR REPLACEMENT HARDWARE - (11/29)- after Thanksgiving! 7 - I now have NO table for thanksgiving. 8 - Chat agent would not give me RMA to free-return!

By the looks of the picture, this end table would be the perfect match to our lanai furniture. Good thing the FedEx delivery person waited for us to open the damaged shipping box! What a piece of junk!! Look more like something put out for trash; not even something you'd donate to Goodwill after years of use. Even the FedEx delivery person suggested it be immediately returned. Not only was it inferior quality, but cardboard was glued to the sides of the piece, the finish was chipped off in other places and it was so wobbly you wouldn't dare put anything on it. The drawers were falling out (looked as if they were too small for the openings). All-in-all a piece of junk!

I have never had such poor customer service in my life. We ordered office chairs for our business and after a year the bolts started falling out and we actually had people fall flat on their back from leaning back a bit (the base came unsecured from the seat). I have called them 5 times for help on getting new parts to replace the bolts in the chair. The first time, they said they were sending me hardware kits to my business and a confirmation email to the email on file. Never received an email or the parts.

Worst products and worst customer service! Quantity but NO QUALITY! Made in China products! Make yourself a favour and save your money, never shop here! Furniture pieces delivered broken, used, fabric of couch dirty and teared!

Emily from Customer Service was wonderful today when I called for help. She took care of my entire problem without transferring me. If she needed to ask someone a question, she put me on a short hold. Thank you Emily.

I have bought over $4,000 worth of furniture for my home and had one promotional credit balance come due a day before card due date. I paid the entire promotional balance by card due date, but was still charged $256 in interest. When I called customer service 3 times...they refused to even give me a dime back of interest. That is poor customer service!! I will not be buying anything from Wayfair anymore!!

I tried to change my order literally less than 24 hours later as it was the wrong color. They said they couldn’t contact the warehouse but they would reroute the package and send me the correct chairs. Never did that. I got the wrong chairs and they wouldn’t accept a return unless I paid the shipping. I will never buy from here again. Very shady.

We wanted to buy a fiber optic Christmas tree to replace the one our family has had for many years. We found one we liked at Wayfair and put it in our shopping cart. However, we had to wait until the next day to submit the order because we were waiting for our retirement check to be deposited. When it was deposited the following day, I went back to our Wayfair shopping cart to make the order, only to find that the price had been increased in our cart. I contacted Wayfair Chat and was told that the price of the tree could not be reduced to the first price but, in the future, they could put a week-long price lock on an item but couldn't reduce the price that was originally in our shopping cart. This seems strange. I am wary of any company that does things like this—increasing the price of items in only a few hours and refusing to honor the price that was in a customer's shopping cart for a very short time.

I ordered a couch and chair using their in house credit, huge mistake. After three weeks of waiting Wayfair cancelled the order via email telling me the items are backordered and there was balance on the account, which there was no balance. Three weeks at this point. Then after finally getting ahold of them, I was told I ordered items that were not in stock, nowhere did it say that when I ordered, and because of that my order was canceled. Yet, the line of credit is still active. So no couch or chair, and a active credit line. The following day I got a email with their sale ad. It had a print of the couch I just tried to order and everything when I called again. They told me it was custom made...it was not backorder. Then trying to close the line of credit with Wayfair is nightmare. You call, "Yes, it will be closed today..." It has been three days and still not close.

This review has nothing to do with the quality of Wayfair's products. Most of their products are really great and I have purchased several nice things from them. Customer service is awesome too. ;) The reason for three stars is because I get so frustrated when I am on the Wayfair website. It is extremely slow and it takes forever for picture's ad information to load. I get so frustrated that I just give up and leave the site. My advice to Wayfair is to fix this issue. If your site was faster, I would probably buy more.

Small simple order of curtains, used gift card and my debit card for purchase, and after delivered I found out they tried to void out the gift card payment, and charged my credit card double the amount a week after these curtains were delivered. They should not have played around w/ my payments. I made the payment over the phone with agent - case closed. Why are you charging me a week after delivered the wrong amount, and then trying to credit back my gift card? This was a total disaster. Still waiting on response from supervisor Annette who never responded to any of my emails. Will never never order from them again. They are confused. I never authorized them for the amount they charged on my credit.

Wayfair is a sad joke. Wow. I ordered a new bed frame on October 18 and was notified on November 2 that my order had been canceled. With Thanksgiving and the holidays just around the corner, It's crunch time to get the house ready for our extended family. Thinking I had that task handled, I'd moved on to worrying about other holiday related concerns. But now that I've been notified my order has been canceled, I have to double back and re-address the issue.

I had to go through pages of curtains to find what I wanted. Fortunately, I have dealt with Wayfair previously, so I made my choices first then tried to order. Seven choices were sold out. I finally found one that would be delivered in 3 weeks, which was ok. Now, however, I am told that the curtains will not be here in 3 weeks, but more like 5 weeks!

I wanted to give a big shout out to Wayfair as a whole! I have purchased several different products from Wayfair; furniture and accessories. Furniture was easy to put together and came as described! Always exactly what I was looking for. I had a couple glitches with a couple of my orders, but they were resolved immediately by awesome customer service representatives! Highly recommend Wayfair!! Great products, fast shipping, and exceptional customer service!

I ordered bedroom furniture....a bed, side table, and two dressers. I ordered it over the phone and had a great experience. But then the emails started about order status, tracking, delivery estimates. The bed was broken down into 3 separate orders, the side table was a another order and the 2 dressers became a 6th order. Then the emails started about delivery times. I had order the white glove service for delivery and set up of items and box take away.

I had been a loyal customer for a year. Every order had issues but they resolved them. Until Friday when they refused to pick up an incorrect broken bed scheduled for return, took off with all of my furniture and canceled my order.

I used to LOVE Wayfair's items and services, however, their starting to get very greedy. Their sale items are priced similar to other store's "normal" pricing. In addition, they've reported my credit card delinquent when a payment has been made and while a payment is currently processing. So shady. I'll be cancelling my card and taking my business elsewhere.

I ordered two sheds totaled about $1100 Sep 19th, and was told the order will be delivered Sep 30th. As you have guessed, today is Oct 28th and I have no idea where the order is. During the time I have called many times. The order was lost at one time and eventually found. Then each time when I call to check on the status, I got similar story that the order will arrive at a delivery station and I will be contacted to set up a delivery time. But I never got a call, not from delivery station, not from Wayfair, not from anyone; nor have I receive any updates on the order whereabouts. As the winter finally come, I can't wait anymore. I called and cancelled the order. Right now I just hope that my refund would arrive to my bank account without any issues, actually I am praying for that....

The customer service is CUSTOMER UNFRIENDLY; delivery service is NOT customer service friendly. The customer service associates ignore your concerns and do not respond to them. They do NOT respond to issues of the customer via email nor phone.

Bought a dining set that was originally priced at $981.00 and on sale for 47% off. They charged my CC and then sent me a cancellation email. When I called they said that there was a pricing error on the website and could not sell me the set at that price. Read online that this seems to happen a lot with Wayfair. "Wayfair you have nothing that I need!!" Anymore...

The worst experience. I ordered a couch that was delivered ripped. They placed a replacement order and I later found out, only after calling their customer service, that the initial item was discontinued and I wouldn't be receiving a replacement. They then gave me a refund for the item only (not for the delivery of that item) and said I could buy another couch if I wanted to.

I had ordered from them before with no problem. This time, I ordered a dining set listed as "blow out" price. I got a confirmation and the money was taken from my account. A few days later, I got an email that I had canceled it. I had not canceled it. When I called, I was told the company canceled it because it was priced wrong and I was offered a higher price to get the set. I declined. I told them that I had entered into a contract with them for the price and I had paid for it and they needed to sell it at that price. They refused, again offering a "good Price" to buy it at a higher cost. I asked to speak to a higher manager and was told someone would call me. No one called me and I am not surprised.

Bought a set of steak knives there, then within 20mins of placing the order, decided to get another more expensive set that appealed to my wife more. Put in a cancellation order and it was pending for 4 days. They then sent the package after 4 days, then claimed my cancellation order was submitted too late. They are very quick to take your money, but will not return it. Be very careful of this company. They also left in their "return policy" an open ended clause. Stating that "most items" can be returned. I now see why so many people prefer places like Walmart and Amazon. Where customer service is still done well. Once again, be wary of this company and I would look elsewhere if you are at all concerned about customer service.

I have been looking for some shelves to buy from Wayfair, and I found a few of them that I like, so I saved them in favorites. Then I viewed my favorites and notices that looks like the same shelf is being sold under different names and with different prices. Maybe it is intentionally, maybe not, but I became much more careful shopping at Wayfair since it appears that they want to charge more unsuspecting shoppers...

I accidentally put in the wrong address as the shipping address, so I called customer service with the expectation that it would be too late. The package had indeed already shipped. Instead of telling me there was nothing they could do the customer service rep put me on hold while they reached out to FedEx and had them update the shipping address in real time. When the rep got back on the line with me she confirmed that the package was re-routed to the new address. Wow! Now that is what I call proactive customer service!

DO NOT GET A CREDIT CARD FROM THIS COMPANY! YOU WILL INSTANTLY REGRET IT! The 3rd party bank that this company deals with is not only incompetent but also rude and will have to calling back and forth until the point that your account is almost in collections just for a simple account number. You can verify all your information but they will never give you your account info over the phone. They say they have mailed multiple statements plus my initial letter which was never received. I don’t understand what bank asks and receives correct information (address, bday, etc.) and can tell me how much I owe and ask for a payment but you don’t have any information on hand to give to me.

I ordered a product that was suppose to be delivered in 3 days per the website. I received an email the next day saying it would now take 2 weeks. Finally my product came in and it was the wrong item. Today I am being told that they cannot come and get their product today and I will have to wait 3 months to get another product. This is a really crappy company that cares nothing about their customers or the service they provide. I am going to pay 3x the cost to shop local and help a family. Big companies suck, I would give this 0 stars if it were an option.

My product arrived in the mail broken and with loose screws in the box. Then to return the item they will charge at least $30 to send it back. Do not buy anything from this company. Wayfair is a trash company.

Most painful and frustrated experience ever! The unbelievable way this people handle business have no equal! If you have nothing else to do that receiving messages from FedEx and Wayfair saying your package will arrive at the end of the day or between 11:10-1:10 pm, this is the place. I still waiting with dozen of messages during 4 LONG days! Maybe by the end of the year? Really, do yourself a favor and avoid the nonsense, disrespectful behavior of everyone at these companies. I am close to have a nervous breakdown!

I put an item in my cart right before going to lunch but when I came back to finish the purchase, they had raised the price $500. I called customer service. The person who took the call was very nice and offered a discount off the new $500 higher price but they would not honor the price from an hour ago, which is still being displayed on Google ads as I write this. Talk about bait and switch...

I ordered an oak end table that was described as yellow wood. I thought it would be a lighter oak. Pictures show various finishes from honey oak, red oak, & brown oak. Order description said yellow. What was delivered was brown. Unit will be returned, no problem. Issue is credibility as a source where one can accurately shop for furniture. What you see may not be what you get. The differences can be dramatic. The help desk can't help because they have the same screen you have. Not a very professional site. Picture shows product in box with oak sample in comparison.

Your company is destroying small businesses. You take a ridiculous percentage from your sellers, then do not pay your invoices for months. We have hundreds of open invoices that have yet to be paid by you. At the end of every quarter you refuse to send payment and make up excuses about the weather, or how busy you are. We can never speak to the same person because nobody sticks around there long enough to know what's going on. We canceled our contract with you and you still were taking orders from customers on our behalf and not sending them the product! Now we will have open invoices from 120 days ago. Such a joke. I would never recommend any business to partner with Wayfair and will never purchase another item from you again. Any person that is looking to order on Wayfair I recommend searching for the actual company that sells the product and not going through a 3rd party like this greedy company.

I called this company to find out about a canvas replacement umbrella cover and the person I talked to was completely clueless. If they cannot hire people who are familiar with their products, then this is not the store for me. The person I talked with seemed like he was half asleep and did not know anything about the products in question.

I called to place an order on 10/3/19 for a daybed due to company coming. I called instead of ordering online because I wanted to talk to someone about a firm delivery timeframe. I would not have ordered had I known the delivery was so unpredictable. At the time the order was placed I was told the delivery date was estimated as 10/15/19 and could possibly be early. Also when I asked where it was coming from they said Michigan. I thought Michigan to Illinois would be a reasonable delivery time. After the order went through the estimated delivery date was changed to 10/16/19.

I am waiting for my third order from Wayfair. Ordered the product online over a month ago. I received an email saying my order had been shipped within two weeks which included tracking info. The tracking info advised that it was at the courier's depot. I waited a few days and checked again - still at the depot. I rang the depot to be advised that the item had not been received by them!! Complained to Wayfair who allege they have sent a replacement, due to arrive by October 15th. I am not holding my breath. My second order - the same thing happened and I got a refund two months after the order. They are a disgrace.

So I'm 5ft looking for a small recliner. I purchased one from Wayfair. It's small all right. There is only a 2 inch high arm rest, from the seat. In fact you could easily fall out of it sideways. Also the seat is so hard that it makes it for a very uncomfortable chair. Very unhappy. 200$ I wish I had never spent.

I have been ordering from Wayfair for years and over that time I have had many, many furniture items arrive broken. As if this wasn't inconvenient enough, Wayfair then refuses to pick up the broken item and leaves it on your hands to figure out what to do with it. This practice is not consumer friendly and leaves you feeling like you've just been had. I will no longer shop with Wayfair due to this unfair consumer practice.

Their shipping time is ridiculously slow. I can’t believe that I ordered my item 9 days ago and it still hasn’t shipped and it’s expected 3+ weeks after ordering. Large item or not this is unacceptable! I emailed customer service and got no response. Called and spoke to someone and was no help whatsoever! First and last time ever purchasing from this so called reputable company.

After reaching out via phone and email to the customer service department, and receiving little help other than being provided with the expected shipping date and promise that they are doing what they can. I've decided to post our extremely exhausting experience here as well. Our order placed on September 17 was scheduled to be delivered on Friday, Sept 27th. At the time of delivery, only one item arrived. My wife was contacted and told there was not room on the truck for the rest of the items, and that they would be delivered later that week. After some discussion with the person on the phone, we were able to have the items delivered on September 28th.

Doing a major remodel and addition in MA and wanted to take advantage of the selection and prices that Wayfair offers. Bought sink faucets, shower system and bath filler. Some arrived missing key parts (rough-in valves despite description and specs and 1 hour pre-order customer service call) and other arrived bent. All was rectified but not before 1-2 week delay in the plumbing subcontractor. We also had a free standing tub on hold for purchase. Ultimately however all the parts were NOT Massachusetts certified, including the tub. Everything had to be returned. I likely have spoken to every customer service rep (all of whom were super friendly but unable to help nor answer my specific questions). Due to timing delays, I was forced to pay near retail prices locally as I no longer had the luxury of online shopping and shipping. Massachusetts folks - be informed and stay away!

I have heard of Wayfair for quite some time and decided I would purchase a new dining room table from them. I ordered the table on September 15th and remember being under the impression that I should have it within a week. I received the confirmation email and it said it would be delivered on September, 27th. September 27th came and no delivery. I went to their website and looked my order up and now got said the 28th. No delivery on the 28th. No communication with me on the delay.

Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add.

So on Saturday September 21st I placed an order online at 6:05 pm for a Step2 play kitchen. At 5:25 same day the 21st, I cancelled the kitchen online. The e-mail they sent said cancellation pending. On Monday I called because the money was taken out of my bank account. He said the item had already been shipped out in 3 separate boxes. I explained what happened and he said he would just have it sent back to the warehouse. On Wednesday the 25th, 314.00 was taken out of my account for the kitchen. I gave it till Friday to see if the money would be refunded, it wasn’t. I called customer service and after being put on hold for 7 minutes, she came back on the phone and said there was a glitch in the system and I would receive my refund of 314.00 in 3-5 business days. I said the money should of never been taken out and now I have to wait to get my refund. She said "that is how we do our refunds here". I would think twice about this company in the future.

I spoke to a Terry from Wayfair about damaged items and they were super quick to respond and help me with replacement and offered a discount code as well! He was very nice and professional and made the whole experience smooth and easy! Thank god because I love Wayfair for furniture and will 100% order from them again.

I ordered the swing set and waited to receive, the delivery date came and went and no swing set. I contacted Wayfair and they could not find the item soooo they reordered for me. Again the delivery date came and went, Still no swing set. Guess what? They lost it again! Hopefully I get my money back. I will never order from Wayfair again. WAYFAIR find a new shipping company.

I have never gotten a bad impression of a company SO FAST. When I placed my order, the site asked for my phone number "just to provide delivery info." Within a minute of me placing the order, they sent me a text thanking me for my order. NO!!! That is not "delivery info." I don't know why they want to send via text what other retailers send via email when it is definitely not urgent, but why OUTRIGHT LIE on such a minor thing???

I ordered a table in Aug. It actually came in earlier than promised and was scheduled for delivery. They ignored the updated address and phone and tried to deliver to the wrong address. Rescheduled for the following Saturday. Come Saturday no delivery, no notification. I call and get the usual platitudes. "So sorry, we understand etc." But no one wants to do anything. I insist on talking to 'managers'. They state they are in Customer Service and can't do anything about delivery. What's the point then? I continue to press and find that they have lost 1 of the 2 boxes. Won't be bothered to look for it (or understand that they will not find. - What kind of mickey mouse operation are they running?) They are willing to re-order. Oh whoops, out of stock until Nov. 4 (it is Sept 21 today). Bye-bye Wayfair. I'll find a competent company.

I’ve purchased from Wayfair twice now. Each time they sent me items I could have purchased at Walmart. The products on the Wayfair site are given a name that is different from what is at Walmart and the prices are way more. It is not until you receive your order you see that it is actually a Walmart brand item and has a different product name. This is deceiving and unfair to the consumer. If I knew the actual name of the product I could have made a better financial decision.

I've ordered three over sized furniture items from Overstock. They contract with FedEx for delivery, which apparently subcontracts out to a local delivery firm as they don't want to deal with bulky items. In all three cases, the shipper scans the item which marks it "out for delivery" in the FedEx system BEFORE they load on the truck. These local delivery guys prioritized easy things over bulky items so they'd just fill their truck and my item would roll over to the next day, and the next, and the next...without me knowing until 8 PM.

I bought an item on their site listed under a different brand name but in fact it was an item that could be bought elsewhere cheaper. When contacting them they told me that is ok because it’s an agreement they have with the manufacturer. But what about the consumer? Do we not have the right to know what brand we are buying? As a response they said I could return it at an additional cost of £4.99 or £9.99. So I should spend more money because they decide to dupe people? They said this is common practice but I have never come across this.

Bought two lamps. Wife did not like them. Returned them within a few days (I paid for return shipping). Had to call multiple times to get my money. Excuses ran from "it takes a while to post in our system" to "I do not know why you did not get it. It is in our system but it did not roll over or words to that effect". Bottom line it took almost a month and continuous prodding from me to get my money back. Unethical does not aptly describe their actions. I would use a stronger more explicit word but I do not wish to be sued. I would never do business with them again. I do not like to have to count my fingers after I shake hands with someone.

I am in need of Office Furniture for my company. I signed up for a Wayfair Professional account. I had plans for a small initial purchase. I am currently waiting on my Business Credit Card to arrive. I did not want to put it on my personal credit cards. I made my choice of furniture but realized they only had a few left in stock. When I was able to log-in they had 1 left in stock. I decided I didn't want to miss out and used PayBright. While I didn't really want or need to use PayBright it was the only quick option at the time to solidify the desk I had been looking at.

I ordered a bed frame that was recommended to me. I received an email that the est. delivery date would be 9/13. I didn't received it so I looked it up under my orders and it stated that it was put on hold. I called customer service and the lady told me that she couldn't tell me anything and that she assigned someone to look into it. Today is 9/16 and I have heard nothing, so I looked up my order again and it stated CANCELLED. No one from Wayfair has contacted me. I would be hesitate to order from Wayfair again.

My name is Randy and I just bought a new house in Orlando and decided to start purchasing items from Wayfair. I ordered a large picture from Wayfair and was highly impressed with it. Next, I decided to order an expensive 11.9' x 9.8' metal patio gazebo by Sunjoy, Order #**. I placed this order in July. The following month (Aug) a representative from Wayfair called and stated that the item could not be shipped from the warehouse up North but now will be shipped from a warehouse in California. Toward the end of the month (Aug) I called the Rep back and he stated that the item was on a truck in California getting ready to be shipped out. I emailed another customer service rep with Wayfair and she sent me a 10% discount coupon. The coupon to me didn't fix this issue at hand but I decided to wait.

I just noticed a hall runner & haven't received. Was discounted in price and called to get the discount (I will probably have to send it back anyway as they are rippled from shipping, wont lay flat) but she said as of Sept 1 they no longer give the discount...nice to let us know. All other online still does including Amazon whose prices are lower for the same items. Disappointed as these runners always seem to be flawed and you waste time shipping back and days trying to flatten which a consumer shouldn't be doing.

I ordered a bed at the end of August to be delivered mid September. The item was paid for and a receipt was sent to me confirming my purchase. I called one week prior to confirm delivery and was told it was on schedule. When I had not heard from them the day before delivery, I called to get time frame. Instead, what I was told was that the product was out of stock. A product I HAD ALREADY PURCHASED! So, they sold MY merchandise I PAID FOR out from under from their warehouse. I never once had one email, call or any form of communication telling me the product was no longer available either. Not only is this a terrible way to do business, but seems illegal at that. If you actually want to receive a product that you ordered, DO NOT order from this company. I highly DO NOT RECOMMEND Wayfair to anyone!

Just fyi, if you return an item to Wayfair you are not allowed to leave a review. Most disconcerting as this may make items look more favorable than they are. I recently ordered a quilt and curtains that were supposed to match and did not at all. The return procedure has been okay so far - not completed yet so have not received a refund. But the curtain I ordered was an open box deal and so I am not allowed to return since I got a discounted price. This is a little shady since the quilt did not match. I am allowed to leave a review for the curtain, but not the quilt.

I purchased a floating vanity on 8/9 that was allegedly shipped on 8/14 and was supposed to arrive to the Wayfair Delivery Team by 8/27. This seemed like a ridiculous delay to begin with when other companies can you items in days. The day came and went without any updates and the online tracking never showed updates. I reached out to Wayfair and they told me my vanity, which was coming from Texas and I live in Arizona, was in California but should be leaving soon for Arizona. I then received three phones calls telling me there were no updates, that the vanity was still in California and the shipping dates kept changing. It has now been a month and my vanity is still sitting in Paris, California. My biggest concern is it will arrive damaged and be sent back. I need a finished bathroom and my plumbing has already been prepped per this vanity's specs. I will never buy anything from Wayfair again.

I ordered a bed, and only received 2 out of 3 parcels required for it. I got in touch with them immediately, as the courier didn't have the third parcel. It says on the top of each box how many parcels there are going to be. Instead of straight away sending the replacement part, they started an 'investigation' into what had happened. I found out myself by speaking to the couriers on their live chat, who told me the third part of the bed was never sent to them in the first place. Got back in touch with Wayfair, who said I still needed to wait for their investigation to finish. So I can't get the refund, nor can I get the final part.

I never write reviews as I do not have time, but I am so upset about the service I received from Wayfair and all of its companies that I had to write this review. If I could give less than one star I would. I spent days and weeks searching for the perfect match Bed, Dresser and Nighstands and I spend equal time coordinating the delivery to arrive when we would be in Naples. Unfortunately the hurricane was possible going to hit Florida but I still went to receive my delivery. I flew to Florida for the sole purpose to receive my delivery which already arrived at their warehouse in Tampa on a Friday.

Ordered queen platform with two night stands (Orren Ellis Lashley Queen Platform Bed). Two days later getting notification the order gets delayed for some 4-5 weeks. Calling Wayfair, they explain that due to the night stands being out of stock the order got delayed but they can deliver the bed meantime, I agreed. 3 days later the bed comes, starting assembly and here what I see:

We ordered several items from Wayfair for the first time for my daughters new apartment. It was recommended for good quality and reasonable prices. We ordered a bed frame, mattress, kitchen, lamp and island with stools. The island came as expected and on time. The mattress we had to switch because the one we wanted took too long to deliver. We chose one that had a much quicker ship date only to learn that ship date and delivery date do NOT correlate. The delivery date was obscured and she had to wait a very long time for actual delivery.

We purchased a Murphy bed from Wayfair and because we were still in building mode (which is very slow in our area) we never unpacked the bed until over a year later. When we opened the boxes, we found that it was not quite what we ordered. The picture showed the bed with 2 cabinets. We never received the 2 cabinets. When we contacted Wayfair, they advised us that the cabinets were in the picture as "staging" which is just another term for "False Advertising". Upon contacting them, they advised they were very sorry but could not help us. They offered us $100.00 towards the purchase of the cabinets, which were over 600.00. I will never refer Wayfair to a friend because I would feel guilty if they got the same run around and service we received.

I ordered a top grain leather sofa from Wayfair. They sent a sofa that looked identical to the one I ordered but it came from a different manufacturer and is faux leather, not top grain leather I ordered. They then told me I had to package up the one they sent me and when it is picked up I will get my refund. The company had no intention of sending the order I placed. They went so far as to tag the box with the invoice for the sofa I ordered that clearly identified I was to receive a Garbutt top grain recliner sofa item BM166036. Instead, Furniture of America item CM6193SF that is faux leather was sent and it had a hole on the side of it. Customer service never offered to correct the order, but handed me off to an agent that wanted me to look at Wayfair's premium furniture side of their business, Perigold Furniture. When I told him I was not going to buy something my call got dropped. When I called back I was told that Justin was on another line.

Saturday 9/7/19 I had scheduled a delivery for a TV stand from 7am-11am. I waited for the delivery and around 11am the delivery changed to 6pm drop-off. I called at 6:11pm to find out the status of the delivery and they said they couldn't locate the driver. The delivery never arrived. I followed up 9/8/19. After waiting 30 min on hold I decided to try again 9/9/19. I called 9/9/19 to find out and no one could tell me what happened. It just didn't get delivered.

I can say one thing about this company, don’t order from this company. They sell items they don’t actually have in stock. This is the one and only time I will purchase from them. Save your time and energy and buy elsewhere.

Worst service ever. Their warranty is a scam. They talk into getting it when I call To report it. The lady said that we were just a hair over one year out of warranty and had to call the warranty place explain to them and sounds like they would have to replace it. I did everything they asked. They email back saying My warranty doesn’t cover that. That’s not what the lady told me on the phone. Very disappointing. Terrible service. The chair fell apart because the bolts and said they put in it fell out when I looked today. It’s a terrible company. I heard you not to buy from them.

I have been a customer with them for a few years and I had overall decent success in the items I had purchase. The one thing though that has always been a huge frustration with me is their price gouging. It is so bad that prices on items changes 2 to 3 times a day. It makes it very difficult to know what price you are buying it at is a good deal. You don't have time to think about purchases either because within hours a price could change. You could even search google and sometimes they will still have the old price because Wayfair changes the prices so fast and often that Google can't keep up to display the correct price. I have never see it so bad as I have on Wayfair. It is unethical and it should be crime.

Okay, every time I find something on this site the price goes up 10 times before I even buy it. What's up with that? I pick something, put it in my cart and decide I want to think about it. I go back, it's up $2. I close the window, go back later, another couple of dollars. What in the world? Then I got search for the product by name online, find another company that says they have it $20 less. I click on that company which takes me to the item on Wayfair at $10 more than the price I had in my shopping cart. I will not buy from a company that pulls this kind of stuff. Where's the bargain in that?

When the product I ordered arrived it came with the incorrect hardware package. After notifying Wayfair of the discrepancy over a week ago I still do not have the correct parts to assemble the entertainment center. I have made many calls with promises to receive a follow up call the next day. I still have yet to receive a call. While they delivered my product in two days as promised, it really doesn't matter as it can't be put together. Would have been better off purchasing one at a local store.

I ordered a dryer, had a delivery date scheduled. Even took the day off from work and the dryer never arrived. I reschedule the delivery after the customer service representative apologized, called the morning of delivery after taking the day off again to wait for it and was told my order was cancelled because of possible fraudulent activities. It’s crazy that no one had enough respect to call me or even send an email to me saying the order was cancelled. I was purchasing a $850 dryer and being treated like a fool. I have used the company before for shipping but never in home delivery. The customer service rep. Jackie simply did not care. She said she was a parted of the executive branch and would put my order in again and give me a 10% discount on future orders. But her tone was nonchalant. Seriously! Wasted two perfectly good workdays and you want to do it a third time. Beyond me, never using them again for in home delivery of anything.

Google advertised jaw dropping labor day sale on patio furniture for $969.99. When you click on advertisement the price changes to $1399.99. I called and they would not honor price on Google website. This company does not seem reputable to me.

I have shopped on Wayfair since 2016, I have only had one problem with a purchase because of the company not Wayfair. Wayfair went above and beyond to help me with this issue and resolved same day! I will always shop Wayfair, I have been so very happy with every purchase (I have made A LOT!) except one, a loveseat made by Serta, Serta made a poor product. Customer representatives are courteous, understanding and very helpful. This is my honest experiences with Wayfair and I will always shop with them over anywhere else. I LOVE, LOVE, LOVE this company!!

I applied for their credit card, and it was a huge mistake! I got an email instantly that my credit has been checked from Credit Karma, but I didn't get the 40$ off that it is promised on their website. I asked them to cancel my application because I only applied for the offer for this purchase and they didn't accept. A very unacceptable and unhelpful customer service, which I never suggest anyone trust this service. I talked with the manager, and he didn't solve the problem or even try to solve it. The only response they gave is they can't proceed; this is not a company I can ever order from again or suggest anyone do so.

I thought I would take this time to write a quick review. I simply wanted to let them know that I have been nothing less than completely satisfied purchasing many of my new house items from Wayfair and working with their personnel. Their attention to detail and ensuring that their customers' desires are met are exemplary and unparalleled! I would be remiss if I didn’t applaud the company on being empathic to their customers when we are not completely satisfied with a product. They are the BEST! Keep up the incredible work!

Due to external life issues, I was indefinitely unable to receive & store my newly purchased couch, and was very worried about being unable to delay or cancel delivery as the couch had already reached the local fulfillment warehouse. I called into the phone line, where helpful Wayfair reps were able to delay my delivery in <30 mins to the date of my choosing, no fuss. Even though I didn't even know when the delivery would be possible, the process of delaying the delivery was super transparent and easy. Thanks to Wayfair, what could have been a very stressful and expensive situation was pain-free: about 2-3 weeks later, I'm finally ready to enjoy my new couch! 10/10. Would buy again from Wayfair.

ISSUE RESOLVED! Just spoke with another Customer Service Rep. (Shannon) who was amazing and totally made this situation right. She has restored my faith within this company. She seemed just as shocked as I was at the initial response I had received and was more than willing to resolve the issue. 2 new lamps are now on the way to me! Thank you Shannon!!!!!

We bought several thousand dollars worth of lights, and paid more because the website said they could be here in four to five business days. Five days later we checked back. On hold forever, finally told, “we ship those ground so it’ll be another week.” A week later we checked back, spoke to a guy who couldn’t give a rip one way or another, but after being again on hold for about ten minutes while they “researched“ the problem we were told a supervisor would call back. Next day we called and were told they were still several days away. That was five days ago. Called today, nope. "Someone will call you back." I have no idea what’s going on but I’ll cancel my order tomorrow when they open and Perigold, Wayfair and all the rest can rest assured I will never buy another thing from them.

I have placed an order with Wayfair.ca on August 1, 2019 for the futon sofa with the delivery on August 14, 2019. The day before the expected delivery I have contacted Wayfair customer service and the lady named Deborah ** after checking her system told me that delivery will be on time and I should wait for Fedex next day. I took a day off and that day was wasted for nothing as the delivery never happened. I have called Wayfair and they checked it again, that time my case was escalated to the supervisor Sarah. She told me that the item I have ordered is on backorder and she is very sorry, she has adjusted the price for me as a compensation for the trouble for about $150 and promised the "for sure" delivery on August 27, 2019.

I purchased and installed a 16' x 10' retractable awning by ALEKO Products. Assembly and installation were a nightmare and their written instructions and 3 minute assembly video were not much help. One issue was that half of the pre-drilled holes for assembly did not line up and had to be re-drilled and for the mounting brackets I used smaller retaining screws. Once installed, and when extended, the left side sagged 18" lower than the right and the motor did not work. I would not recommend this product to anyone. The Wayfair customer service gentleman was extremely courteous and helpful in resolving the issue. Kudos to him.

I was lured in to shopping at Wayfair because they seem to have good products and good prices. However, when you shop online it's never a sure deal until you see the item in person. SO after making a couple purchases that I thought were excellent, the item wasn't what I wanted and I set about returning them, which is where the problem begins. They REALLY don't want returns, and make it far more expensive to return items than even the cost of the item. I bought 2 laundry baskets, totaling $27 (yeah, stupid, I know), and they wanted me to pay $45.00 to ship them back. I also bought a small bedside table with drawers that was flimsy and not worth the cost but it would cost me over $100 to return it and the chest only cost $125. My suggestion is to never buy from Wayfair unless you know what you're buying and never intend to return it. It doesn't help that they helped furnish the migrant "camps" at the Texas/Mexico border. Terrible company.

We purchased a playhouse for our granddaughter and it has been over a month and we have not received the playhouse. They do not know what they are doing when it comes to this product. We have called customer service and they just tell you, "We will call you back." It has been a nightmare. No experience in shipping a bulky and heavy product. They do not communicate with their shipping company. Shipping company expected for a residential customer to have a forklift in their home for delivery. CRAZY!!! A little advice for Wayfair, if you make a mistake selling a product you suck it up and do what you got to do to make sure customer gets product even if it means you have to lose money on freight. THAT IS CUSTOMER SERVICE!

We bought four of these chairs, a little more than a month ago. In that time, I have been literally ejected from the chair twice. Each time I fell out, I was leaning forward once and just sitting forward on the front edge of the seat once. If you have the chair on bare tile floors or any bare floor I’m sure, and, say you drop a pen on the floor and bend forward to pick it up, the chair rolls so well it will fly out from under you and leave you helpless underneath it. In my case, twice, and I have hurt myself each time. Incredulously, we will keep our chairs and try to remain focused on our movements, because the chairs are so lovely and add elegance to the room. I would warn any guest to take care when sitting down, and I believe a child could really be hurt badly. I have tried to report it to Wayfair and probably got nowhere, with a “notation” being made by the representative.

Very poor customer service. I ordered 2 sofas one month back. When they delivered the sofa, one of the sofas was of the wrong color. After 10 days of the complaint, when they come to replace the wrong sofa, the replacement was also of the wrong color. I don't know how many days they will take now. I also had a bad experience in the past as well. I purchased a divider and when it reached me, it was already damaged.

I ordered the 'Versailles Right Hand Facing Sectional with Ottoman' on August 5th. It arrived on August 20th (despite them advertising "2-day shipping") and was completely damaged. I got a call from the deliverymen warning me that it was missing a box and that I should come downstairs from my 5th floor apartment before they even bothered bringing it up. They asked me if I had been informed by Wayfair that the product was damaged - I had not been but apparently they had known it was damaged for quite some time before the delivery. Not only were both boxes of the sectional completely ripped open, the couch was scratched and it was completely missing the ottoman that it should have come with.

The table arrived promptly and in good condition. It was packed well for shipment. The wood material is solid and sturdy. Unfortunately, the table is a disappointment because the information was incorrect. The height is not 26 inch from table top to floor as described. The legs are 26 inches long but when the casters and table top thickness are added in, the overall height is closer to 30 inches, much too tall for my purposes. I am handicapped and in a wheelchair so the table I carefully researched is not right for me. I could have purchased a wooden table elsewhere for half the price. Needless to say I am greatly disappointed. It's a good table so it will become a gift for someone else. Next time I will not count on Wayfair's data being correct. Buyer beware.

Received an email stating I had a payment overdue, when I called they said because I made the July 7 payment on July 1 and the August 7 payment on July 12th that it fell in July’s 30 day billing cycle and so was credited to July and applied a late payment charge to my account even though it was paid 2 1/2 weeks early and from my end showed August 7th payment. Now only shows 9/7/19 payment on my Wayfair account and yet the person I reached via phone says that’s just how they do business and I have a $28 late fee for paying my bill 2 1/2 weeks early????

Updated on 08/26/2019: So happy to report that after ordering a swing set off of the Wayfair site on July 25th, it was delivered to my front door today, August 26th. My only concern is that my five year during this time has already outgrown the swing set!!! The worst experience I have ever had with an online distributor. Please do your research before you order from this company. Make sure you can't order from another vendor. Good luck.

I would give them -5 stars if that option was available. Ordered 5K worth of furniture from "Perigold" only to find out once the nightmare delivery process started that it was actually Wayfair. Had I known Perigold or All Modern were Wayfair, I would have not made the purchase from them. They contracted to a limited English speaking company. Several phone calls, emails, and 40 hours later, I only have one part of my order. Also, when making and placing the order, nowhere does the site tell you the order will arrive in multiple deliveries. I had to be present for all deliveries of the furniture. This is fine, but since the delivery company is unreliable, I waited several times before the first delivery of two or three, were made.

Wife and I ordered $4,000.00 worth of furniture from Wayfair. They couldn't complete the order at first so we talked to a company rep. They then double charged the bank account. After many phone calls they finally were able to reverse that. A week later they hit the account for another $600 (supposed to be a credit). Several days and phone calls later they said it would be resolved. As of today the $600 never got refunded and they hit the account with another unauthorized debit of $2,400. Save yourself the time and frustration. NEVER DO BUSINESS WITH WAYFAIR!

Somebody put in a fake application for a Wayfair credit card in my name. The customer service was very unhelpful and wait times were over 45 minutes to get it resolved. Wouldn’t do business with a company that cares so little about their clientele - especially regarding confidential information and potential fraud. One star.

Applied for Wayfair Credit Card and it clearly states that it will not affect your credit, so I applied, only to receive a ding on my credit within minutes. I called the company and of course, just as I expected, no one could help me and didn't know that it clearly says on their website, "WILL NOT AFFECT CREDIT". I haven't bought anything as yet, since I was really contacted by Progressive Leasing and they want a copy of a bill to show I just moved into a home I JUST BOUGHT and a copy of my SS card. UMMMM...NOPE....GOOD-BYE. WILL NEVER USE.

I actually had quite a good experience with Wayfair at first with regard to missing pieces from a porch swing (although they told me I had to contact the manufacturer) and cracked chairs (they replaced them no questions asked and I didn't have to return the damaged ones). Really impressive. I was planning literally to do a lot of house-furnishing with them.

We bought the Fairmont 6 Piece Sectional and although we purchased it 2 years ago we have used it outside seasonally for no more than 20 weeks. It is completely falling apart. When I contacted Wayfair they told me to contact the company, the company told me to contact Wayfair. Basically, no one want to help us. Clearly Wayfair does not stand by their merchandise. The fact that they sell an item that has fallen apart in such a short time is unacceptable and bad business practice. I was told I could have gotten a warranty, I should not need a warranty after only 2 years. Do not shop at Wayfair. They do not sell quality products and will not give you any support when the product falls apart ($2,000 lost).

I purchased the set on Wayfair, it said SET OF 17. I bought it, was sent one, was told this was a mistake on their site. They didn't honor the purchase then fixed it on their own. They simply DIDN'T send me but 1 mug and now I have a case manager phone tag game going on. I made a complaint w the BBB and FTC and so far...nada. I have screen shots of the listing, emails confirming my set of 17 that I purchased, but nope. I get one. WHY would I pay 30$ for one mug, oh and I let customer service know I prefer to be contacted via email because of my job, they keep calling me, no emails. I guess they don't want anything in writing.

We purchase from Wayfair for client gifts and styling projects. We purchased a wicker basket and it was too large for the space. When filling out the return info, they wanted to charge me $43.15 Fed Ex shipping label for a $59.99 basket. Leaving my estimated return to be $22. SERIOUSLY??? What a racket!! There are many other resources for shopping where returns are easy and fair!!

I have placed an order for two Rustic The Great Frontier Picture Frame By Studio 500 on July 16, 2019. Order number **. At the time of placing order, they said nothing about time of shipment and they charged me for shipment and frames like all other online purchases. A normal human being thinks that it will be shipped out in couple of days if not tomorrow. After THREE WEEKS on August 8th I called them and they said it will be shipped out on August 12!!!! Today is August 12 and they say the ESTIMATED DATE OF DELIVERY is October 9, 2019!!! These people sell things they don't have, and then look to buy and send to you. You judge yourself.

I ordered a storage cabinet and paid extra to have it put together. The cabinet was supposed to arrive August 6th, 2019 and the "Handy" service was supposed to come to put it together on the 8th. It is now August 12th. Not a word from Wayfair. I called this morning and it now has become my problem. I have to wait till the shipper calls me (and who knows when that will be) and then I have to call the installer to reschedule. I don't have time for this...Very disappointed Wayfair. Order **

Wayfair advertises they have a Canadian presence, they do not. They have a tiny warehouse is Mississauga that houses decor. On 2 different occasions they lost my orders at the Canadian Border meaning FedEx never received them at their depot, and 1 occasion when the warehouse didn't even ship my item. The customer service reps are great and accommodating but the headache of getting my items and tracking them became a full time job considering FedEx is also unreliable. My current dining chair order is lost as per FedEx but I have to wait 4 more days to get my refund. I will never order from Wayfair again until they actually sell furnishings in Canada. Most are from Kentucky or California and this 2 day shipping means from their warehouse to the Canadian Border not you!

I purchased "Fairmont Metal Side Table" and 2 "Waconia Rocker Swivel Recliner Patio Chair with Cushions". Upon delivery (after two weeks of waiting for delivery) I found on the cartons have another titles (not Fairmont, but something else, not Waconia, but something else), different manufacturer, different SKU number, and the same (or similar - I can't say this definitely) picture of the products I have purchased (shown in my receipt). Strange? I told about my concerns to the delivery guy. He called Wayfair and gave me the phone. After that I had conversations with two Wayfair managers for 40+ minutes.

I ordered the sofa on June 5th. It was shipped right away and was to be delivered to partner for in-home delivery June 13th. I called about it on June 30th and was told there was a delay but I would definitely have it by the week of July 8th. I made dozens and dozens of calls to customer support and to their credit, the people answering the phone were very polite. Each one promised to look into the problem, track the sofa and get back to me. I did not receive one returned call...not one. Each time I called, I was given another story about where the sofa was and when it would be delivered.

I ordered a couch, chair and entertainment centre from Wayfair only to find out they leave everything outside at your door, no calls, no knock on the door, nothing. So when I called Wayfair the customer service was very pleasant and said they don’t call because you are not allowed to talk on the phone while driving. My answer to that is take 5 seconds while you arrive to stop the truck and call. They will not help bring anything inside your house, nothing. When I found that out they can come and get all their stuff that will remain outside because I can’t lift it to bring it in, went to The Brick same price and better service, they will bring it in the house and set it up for me. Wayfair - never order a bid item.

We ordered this bed in walnut and waited over two weeks for it to arrive, just in time for my mother's visit. It arrived, but in the wrong color. My 80-year-old mother slept on a mattress on the floor during her entire visit. We waited another two weeks for a replacement bed to arrive. They gave us 10% off for the trouble, but the bed arrived AGAIN in the WRONG COLOR. I gave up and my son is still on a mattress on the floor. We'll shop somewhere else that is more dependable.

Wayfair, you are breaking my heart! What is going on? Your quality control is broken! I have been buying furniture from Wayfair for years now. That says a lot, right? They used to have wonderful quality with excellent prices, but now they've become more popular and I've noticed a drastic decline in quality. This past year especially. I rarely return anything, but I've had to return a bathroom vanity (it was poured crooked), a console table (color was totally different from the photo) and the two (Made in China) bar stools that arrived yesterday have manufacturer's damage. One was missing a plastic foot, the other had a big rip in the leather. Dang! It's just too much work to carry the boxes up to my place, unpack the furniture, put it all together and then find something wrong. Sadly, I will be waving goodbye to Wayfair.

WORST company ever. Purchased bed frame and from pictures and how to video, you just need a mattress for platform bed. So, got the frame and mattress. Frame was missing screws, mattress that was supposed to be 8 inches was only 6 inches. I complained to customer service and was told that the specification portion on website states bed needs box spring, that pictures without the box spring was for advertising/website only. I consider that cheating the customer.

If you can get anything delivered in good condition then congrats. You're one of the few. I've had a bedroom set delivered 4 times. ALL 4 times there was significant damage to the point it could not be put together. I've finally requested a complete refund and for them to pick up the dresser. This has been a complete and utter joke. More importantly it's been a huge waste of my time having now taken off of work to be available for their 4 hour window on 4 separate occasions. I would never recommend Wayfair to anyone and will steer people clear of that company.

I place an order for a 42-inch ceiling fan with a remote included. The fan that came was 44 inches. No remote. Customer service claims only the size was wrong. That is wrong. The fan I ordered was from a complete different manufacturer but customer service still claims it is the fan. I just returned it. I still see the ad for the fan I ordered. Only now it says 44 inches but it still is not the one they sent.

Bought a $20 item that didn't work for me. Wayfair REQUIRES you to use their FedEx return service for which they are charging me $10.45 !! Really? More than half the price of the item? It weighs next to nothing and the US Post Office would have returned it for less than $2.00. It's not as if it's a hot item that needs to be back in stock in a day or two. I don't expect to purchase anything from them again due to this!

My account got hacked and purchases were made. I had spoken to customer service informing them that I DID NOT AUTHORIZE the purchase. THEY SHIPPED THE ITEMS ANYWAY! And now one week later they're arriving at my house! Called them again to tell them to send FedEx to pick it up because of THEIR ERROR. Instead, THEY'RE MAKING ME CALL FEDEX to pick up their product. NEVER PURCHASING FROM THEM EVER AGAIN!

I bought several pieces of furniture from Wayfair and ALL of them were bad. All had bad. In another position predrill holes, all were missing pieces, all were flimsy. Do not buy furniture from these guys!!!! They are a bad disappointment, ripped off here!!

I purchased a mattress pad and Wayfair sent the wrong one, a completely different one than ordered. The item was not even close to the description and the item had mold damage. It was damp and smelled severely musty. I called to let them know and they sent me a replacement that was exactly the same as the original wrong item sent.

I ordered 2 items on the same day. I received one tracking update for each item and each one was going to be delivered on different days. When you are at work all day during delivery hours you are unable to get your purchase. Customer service told me when I called regarding this that each item was coming from separate warehouses! It's 6 days since I placed my order and have received one tracking email and still have had no delivery attempt at all. If and when I receive my purchases this will be the last time I order from Wayfair!

I ordered a rug online. Right after ordering I went to my order to cancel. It was not processed but there was no way to cancel. I called customer service and they stated they couldn't cancel it and they would email me a return label and I would not have to pay anything to return since I attempted to cancel. I placed this order on 07/06/19 and they received my return on 07/11/19. I received an email on 07/11/19 stating they had processed my refund. After 3-5 business days I called to ask why my refund was not showing up. The answer I got was they need to get with their engineering department because they could see the refund but the bank was getting it. There was a glitch and if I didn't receive it by 07/25/19 call them???

Recent study found that 78% of the online reviews were fake. Easy to spot as they actually literally GLOW. Reading the 5 star reviews that say the site is perfect are fake. There is no such thing as FREE SHIPPING either on furniture... It's built into the price, and if you do your homework at your local stores, you will find out it's cheaper locally most of the time.

I purchased my outdoor furniture july the 1st. Was told I would receive it july 12th. I received an email saying my order was delayed, then was told I would receive it on the July 19th. I waited on the 19th and nothing. Now I'm furious...so a Specialists called said I was to receive it but he gave me the wrong information I should receive it later. So I called Wayfair. Asked for a manager. Her name was Ellisa and she apologized and told me over, over, and over it will be here on the 25th and she would even reach out to them to let me know what time and make them give me a 3-4 hour window so I wouldn't be home all day waiting and she would call me the day before delivery. Guess what? Haven't heard from her. My 1st experience and the worst ever.

This product arrived a little late to my house but my husband was putting it together and the screws were going right through the boards, he kept all the pieces and I called Wayfair. They were willing to send me a new one or let us try to fix this to our approval with a discount .... It took a few days but my husband made it presentable and when I called back they were happy to give me a discount and a 10% coupon on my next order.... Super nice people to deal with. Thank you Wayfair.

When you apply for a credit card, they or the crediting agency they use are supposed to send you a statement with your full account number on it. And if they dont? Or it gets lost in the mail somehow? You're just SOL. Customer service WILL NOT GIVE YOU THIS NUMBER, and you need it to register for an online account, register for an online credit account with their 3rd party agency, and also just to prove your identity to them when you call to find out ANY OF THIS INFORMATION.

On July 9th, I ordered an "IN STOCK" item. The item was supposed to be free shipping and delivered on July 19th. They billed Paypal immediately. After placing the order, I received a confirmation with a delivery date of July 22nd. As of the 24th a FedEx label was generated, but the item has still not shipped. Let me explain, I studied Manufacturing at the University of Michigan. There is "no such thing" as "Preparing an order", unless it is a custom item. Items are either in stock at a warehouse, or there is an order in the system from the original manufacturer. In this case, Keter manufacturing. This is not a custom item.

My boyfriend and I ordered multiple items from Wayfair for our new apartment. These items included but were not limited to a bed, kitchen table, tv console and the list continues. First and foremost, our coffee table was glass and only the bottom half of the table arrived. We waited a few days and finally contacted them to ask where the top of the table was. They then told us it was damaged and another top needed to be sent to us. If we had not contacted them, we still would not know where the top of the table was. The best part about this is that once we got the new table top, it was cracked and the edges were broken and I cut my finger on the edge of the table. Next, our bed was ordered on June 9th. We received the bed two weeks later and were very excited to put the bed together. We tossed our old bed and started unpacking the boxes only to realize we were missing half of the bed and the instructions as well as hardware.

We are very happy with the quality of the Sundance Knotty Alder Beam Fireplace Shelf Mantel, good product for an acceptable price. The mantel was damaged on one corner during transport obviously. The air-pillow packaging material was not sufficient to absorb the shipping company's way of handling even it had the correct labeling on it. My recommendation to Wayfair/Sundance to better protect the corners which are most of the time the points of impact. I did not send it back but repaired myself.

We received our BarcaLounger couch and loveseat in a timely manner on 6/21/19. Our couch did not have the power cord or legs attached underneath it. The loveseat had the legs attached, but no power cord. I immediately called customer service. They were nice and apologized and said they would take care of it immediately. Said they had ordered it and it would be mid August before shipped. I told them that was totally unacceptable and they said it usually ships much faster. We received power cords, and some of the 6 legs (only one front one, only one middle one and it wasn’t the correct one)! They assigned a caseworker and credited an amount for inconvenience. It has now been one month, on our second caseworker and have still not received additional legs.

Ordered 2 trundle daybeds & 2 dressers. First order arrived via a Fedex Ground damaged. Boxes were torn to shreds so I refused them at the door. Bed frames were visible and bent and scratched. Next day I learn that the dressers would not be delivered as FedEx made executive decision to return the boxes (dressers) as they were damaged too. What a disaster. Spoke to Wayfair Customer Service regarding replacement beds.... said they would reorder and expedite. Promised them in 2 days....not happening. In fact, will take longer than the original order. Decided to cancel order after talking to customer service again regarding the dressers. A complete disaster! So long Wayfair. Back to Amazon I go! I am an Amazon regular and have NEVER received anything damaged! What a disappointment!

In May I received a bill for 70. due on the 10th of June. I paid through my Chase auto pay on June 3 for arrival on June 10. Chase confirms it was sent on June 3 and in almost 20 years I have never had a problem with a payment not arriving by due date. It was, however, supposedly "received " on June 12 and was posted to my account with a late fee of 30.59. I called Wayfair and was told if I wanted to be sure it was posted immediately to my account on time, I should have set up an account online with them directly. (They did not offer to rebate the late fees even though on my end, I had done everything I felt to be sure the payment was there on time.) So for the next payment of 30.59 I set it up online.

I have been waiting for my furniture for over 6 weeks. This was my first purchase and it will be my last. My order has been at different warehouses and shipped on different trucks. I have not had any good resolutions and they always have excuses. I will go back to Overstock because I have never had these problems.

We had ordered a task chair and folding wall desk. The desk arrived with visible shipping damage and, after repairing myself with epoxy, the support split on both sides after installing the 2 supplied dowels obviously indicating that the dowels were too large or the pre-drilled holes too small. Out with the epoxy again. The task chair arrived and found to have a defective pneumatic cylinder. Contacted Wayfair and a replacement cylinder shipped. It too was defective. Wayfair offered to replace the chair stating a delivery date and over the phone with a rep - no guarantee that it too would not be defective! Next we were informed it was "out of stock" and delivery delayed x 1 month. We cancelled the order and promised a full refund on both items although not "yet" received. Out of 3 orders placed with Wayfair, only 1 was in some way not defective and acceptable delivery time. No future orders will be placed with Wayfair.

I don't even know where to start. I placed an order but the price didn't add up. Found out I had 2 accounts and the price on one account was different than the price on the other account. S. ** tried to fix it and just made a mess. Items I wanted were cancelled then some shipped and some stayed cancelled. While this was happening another CS Rep named Crystelle cancelled an entire order when I clearly said in an email that I only wanted to cancel one item. How does cancel one item turn into cancel an entire order. Comprehension, literacy, training? I don't know but I wasted 40 minutes while CS and Sales tried to figure out what to do and then only messed everything up. Wayfair has lost its luster with me. It's unfortunate that the so called "Wayfair Team" is so inept.

They advertise available online merchandise but they changed the delivery due date 3 times and for the fourth time they put it 2 months and half after the date I purchased it online. They charged my credit card, yet they have not delivered the merchandise. They caused a lot trouble for me to think I have already ordered and have the item. I already not only time but also money for not purchasing another similar item on sale and rescheduled travel plans to be home to expect the delivery. Not to mention, the boxed items on the floor have been sitting there for months and I expected to receive this merchandise to organize the room. I have lost energy and enthusiasm and am very disappointed. The bank charges interest if you borrow money, my credit was charged and my money was withhold for over $200 purchase and no item delivered yet.

Please note all items were purchased at the same time. I did not go back after their complete incompetency. And will not ever.

Bought a leather reclining sofa and only wish I could post the pictures of how the color is peeling off, have it about 8 months when this started. This is in a room that is rarely used. Leather peeled off while dusting. Have been informed because it was an open box there is nothing I can do about it.

Ordered area rug with expected delivery date and it’s been past 2 days and called Wayfair and they have no new update for me as apparently my order is stuck at the border. Now as a customer I simply cannot in the future rely on their expected delivery date. Mind you this is the age of exceeding customer expectations and here Wayfair is struggling to even meet them. They got to overhaul their supply chain and logistic. As much as I loved their product choice will think twice if ordering on a tight timeline.

Before you purchase anything on Wayfair, search via Google Lens and try to find it somewhere else. It will be 20 to 30% cheaper. I ordered a pendant light for my foyer with "pro" pricing and an extra discount and when it arrived, it came up on my Facebook feed from Build.com at $30 less than I paid with all the discounts at Wayfair. You really can't search by words because they are sly and change all the words and make it unsearchable giving you the illusion that you can only get it from Wayfair. The light I bought Gingerich 3 light lantern in brushed nickel from Breakwater Bay (only available at Wayfair). It arrives. It's a Westinghouse light "Isadora". Wayfair price $175.99. My price after 2 discounts $153.38. Build.com price $117 to anybody.

I applied for financing through Wayfair and was approved through Zibby, a very good amount too. When I try to place an order that meets all guidelines it says, "Application failed. Please verify the information is correct." I contacted Wayfair which they blamed Zibby. I contacted Zibby to make sure all my information matched which it does. I'm then told by Wayfair it's a glitch in their system and they expect me to just sit back and wait week after week. I now have open credit I'm not able to use and this affects my credit. Wayfair doesn't even care that they lost me as a customer.

Our order for the Fairchild Garden Wood Arbor by Greenstone Garden Structures arrived with parts missing: we received 10 of the 14 of the 2" wood screws and none of the corner angle braces. My husband had to abandon the assembly to go to Lowe's and try to find these missing items. This will be my first and last order from Wayfair. You need to do a better job. I will also caution my neighbors about ordering online from Wayfair. Every time those nitwit TV commercials come on with people dancing and singing about the ecstasy of Wayfair orders arriving at their door must be brain-dead.

I was surprised (shocked) when I opened the very large box of patio furniture and saw how many pieces there were, my guess somewhere around 100 or so. I have assembled many items over the last 40 years and this was one of the most difficult projects. The directions only show pictures how to assemble and nothing in writing. If you are not good regarding understanding illustrations and photos of furniture upside down, etc., the job that took me over 3 hours will take someone who is not use to doing this type of work, 5-6 hours and may never finish. For those people I recommend spending the $120.00 for having it assembled. This project consisted of 2 small chairs, a love seat and small table. This was the second purchase for me from Wayfair.

I will never use this company again!! I will never use this company again! What a complete and utter nightmare! My daughter ordered a bed and mattress a few months ago. I should of learnt from this. She had a bad time with delivery. She is disabled and ended up having to sleep on the floor due to their incompetence. They offered a paltry tiny amount of compensation. I thought I’d d give them a try and a second chance and order a bed and a mattress. What a mistake. After having such a nightmare trying to arrange the delivery I was told the items would be delivered on the Wednesday. Great. I arranged to be in all day as wasn’t given a time slot.

The Best Customer Service I've ever had. I have purchased several items from Wayfair. I've had issues with about 3 items out of about 25. The items I had issues with was replaced right away, and with a sincere apology for my troubles. It doesn't matter who you talk to, everyone is very helpful.

I purchased a set of 2 side tables and a 3 drawer chest through Wayfair in June. All items were said to arrive already assembled. The side tables arrived first, and each side table had MAJOR damage; cracks, slanted drawers, shredding of wood, etc. When I called Customer Service, the rep told me that they could issue me a refund, but I would have to donate or dispose of the side tables MYSELF (likely wanted me to dispose of them due to the damage that was shown through pictures I took and sent to Wayfair via email showing they were clearly non re-sellable pieces, AND they were more inexpensive items).

I ordered a garden shed from Wayfair. This was easy and straightforward and Wayfair notified me of the expected delivery date. So far, so good. It was to be delivered on July 4th between 12 and 4 pm, so stayed home in eager expectation. Nothing. Thinking the delivery truck was simply delayed (yes I'm that naive), I waited until 5:30 before calling Wayfair. They could only tell me the delivery was "missed". Yeah, I got that! But not why it was missed. I called the next day to find out more and was told it was actually loaded on the truck but wasn't delivered because they needed 4 people to unload it. I said "really?" "They couldn't figure that out when they loaded it on the truck??" I mean, this isn't rocket science, now is it.

I ordered bar stools online. They came damaged and the resolution I got from Wayfair was to send a replacement part that would not arrive for another 2 weeks because the item was on back order. I can't understand why it's so hard to just deliver an item in the condition is purchased. I don't want to wait 2 weeks for a replacement part, as it is not my fault the company delivered a damaged bar stool.

Bought a dining table set from Wayfair online. Paid a lot of money. Also paid for assembly. Had to wait about 2 1/2 to 3 weeks out for delivery. A rude guy showed up stating he was a contract deliver for Wayfair, he saw I paid for assembly but they don’t assemble flat boxes. Which is what my order came in. I politely told him to take it back because I don’t do that. He lied and said Wayfair would send a different company to do it. So I kept it. I called Wayfair and spoke to Jen a supervisor who assured me she would call me to get it taken care of by the end of the day, Never heard from her. Emailed her the next day, more broken promises. She was suppose to follow up by 2 other different dates, never heard from her.

I bought a set of patio furniture from Wayfair and it was delivered promptly as promised. There was however a serious manufacturing defect found when I tried to assemble the legs to the table. On informing Wayfair, their customer service was on the case immediately and I was kept informed all of the way whilst they investigated the matter and it resulted in a substantial discount being awarded. The table was manufactured in China, therefore the manufacturing process was outwith Wayfair's control but they accepted full responsibility and settled the matter very quickly. I have purchased from Wayfair in the past and will continue do so in the future. Thank you Wayfair for your excellent service caring for your customers.

While I was checking out online for an item I purchased, a pop up box stating $40 off my order came up if I signed up for a pre-approved credit card. That was a good discount, so of course I did this. A minute later after doing this and being accepted, I was taken back to my checkout and there was no discount. I called for some assistance and was told that this discount applied to purchases over $250. This is classic bait and switch, they bait you with an offer which is not correct when you got to make the purchase.

Thank you so much. Very Professional and courteous Delivery Staff. Looking forward to the next delivery that's on its way! First time ordering online and I am extremely happy with Wayfair and Delivery...will be a repeat Customer for sure!!!!

I ordered the IRIS USA, Inc. Heavy Duty Plastic Storage Tote size 11.63" H x 20.25" W x 18.13" D, but I received totes size 11 x 17 x 9.5. I measured them and I uploaded pictures of the measurements with my Wayfair review. This is the second time I have received items different from what I ordered. Wayfair has not published my review. When I asked why it wasn't published, they said that I needed to clear my cookies. I used utilities to totally clean my laptop and I checked with my phone. The review is still not published. They don't want to admit that they are selling items different from what they show on the website.

I ordered the Twin Wooden Love Seat by Woodhaven hill on the 10th of May on the Wayfair site for my parents and I was told delivery would happen on the 4th of June...as I live in Ireland I was using AddressPal service through An Post who accept parcels up to 20kg. When I did not hear from anyone on 4th of June I left it a few days.

I needed a desk for a girl's room, and she Really liked a particular one. This was Only listed on Wayfair, and it was Out of Stock. However, it stated it was Expected 6/26, so we waited on it since March. It is 6/27, so I checked on it, and it Now says 9/27! So I guess we are Expected to wait each 3 month block, so we can be strung along 3 more? I feel like a Fool! Shop elsewhere more Reliable!

While not a large customer of Wayfair, I bought products occasionally. I am shocked to find that the company employees a significant number of people who clearly do not support the United States and also oppose any efforts to provide safe, humane lodging for migrants. I will definitely never patronize this company again.

I'm so glad I found this company - I've purchased just about everything I needed to furnish a second home from Wayfair. Twice now I've had products that arrived that were either damaged or didn't work for one reason or another and they simply asked me to donate the product relieving me of the nightmare of having to repack and wait on a pick up. I've bought several things to "see" if they worked in the space and if they didn't, Wayfair happily accepted the return and worked with me on the pick ups and deliveries as I had to schedule people to be at the home to meet delivery drivers since it's not occupied on a regular basis. The sheer volume of products Wayfair carries makes it a one stop shop and the quality is great too - their app and website which syncs with sister website Perigold is fantastic, giving me blow by blow updates on each order and delivery. I'm sold on Wayfair.

I had ordered a desk off of this website. When it finally arrived, I started assembling it and then I noticed that one of the pieces is missing. They sent an unneeded duplicate instead of one of the pieces that are actually needed. I called the store once and told them about this. They said that it will come in 2 to 3 business days. I call back 3 business days later and they say they don't see anything about this in my account. They told me that they will ship it in 2 weeks and that they will give me a partial refund. Now I have to wait for a long time with a half built table.

Ordered bed on May 8 for June 6 birthday. To date (June 25) neither bed parts shipment nor assembly is complete. I understand shipping delays but I do not understand outright, blatant continuous LIES from customer support. I will NEVER shop from them again.

I honestly wish I could leave no stars or be able to leave a Google review. I think they purposefully make it difficult to review them unless you give them your money. I will never buy from Wayfair again. Beginning of June, I originally wanted another sectional. Yes, there were only 8 left. But the website said it would be shipped within a week. Well it ended up being back-ordered until August. When I contacted Wayfair (which by the way, is a struggle to do and each response is from a different person), they stated that a lot of people must have ordered at the same time. Well 3 days later, the website was not updated yet to show that it had been sold out. Essentially, that means many other customers could have ordered a sectional that was out of stock, expecting it to be delivered soon, only to have to wait 3 months due to back order issues.

We ordered a bedroom set from Wayfair, a dresser with a mirror, a tall dresser, and two night stands. While the dresser and mirror arrived okay, the tall dresser was, with the exception of the top, cracked and split down the middle. We refused delivery. We scheduled re-delivery of a replacement but their terrible delivery service, BlueStreak, decided for whatever reason to reschedule it without talking to us first.

Updated on 07/03/2019: Today after having scheduled the delivery for the fourth time, I finally received my mattress! I think the problem is with large merchandise when going to delivery partners because I already bought several items with Wayfair and received it quickly.

The date Wayfair posted for arriving date is NOT the date the product arrives to the customer but the date it arrives at Wayfair deliver team and then it will takes at least 3 more days before the customer gets it. So don't book a plumber until you know when you get the product.

My first time ordering from Wayfair.ca. I ordered a breakfast nook table and chairs. Extremely happy, exactly as advertised. Delivery was right on schedule. Great service. I would for sure order from Wayfair.ca again.

So I love the idea of Wayfair. The selection is fantastic and the prices are so amazing especially if you're like me and just moved and have no furniture. Biggest issue I had was delivery. I specifically chose items and purchased them on Monday because they stated in checkout that they would get here by Thurs, thinking that that was when all the items would be delivered. But no, that just meant that the items would all get there by Thursday. Well I bought some big items: deck furniture, nightstands, small bathroom cabinets, pretty much stuff that you cannot just leave out on the porch. I also live in a gated community and haven't gotten my name on the entry system yet so I have to run to the front of the gate to let in everyone.

Am very disappointed in the finish on this tv stand. Rough and very uneven. In some areas the finishing color is missing. Not big areas but enough that I can notice them. Also I wish the color charts were better. Got the dark oak which is really too dark. I probably would have liked the medium better. There probably is not much I can do about it.

We ordered and received a double computer desk the beginning of 2019. Unfortunately the desk came damaged and we requested a replacement top for the desk immediately. We have been promised the replacement parts would be sent on several occasions. After numerous calls etc we are still waiting for this issue to be resolved. Do yourself a favor and shop somewhere else that seems to value their customers. This has to be the worst company I’ve dealt with!

My husband and I recently purchased a dining room table from Wayfair. The customer service that I received from Wayfair has been the best customer service that I have received in a very, very long time. I mostly dealt with case manager Stacy ** and she was super fantastic to work with. Although it was a lengthy process to get a tabletop that was damaged (not a Wayfair problem but a manufacturer problem), she made the process run super smooth.

I have had an absolutely horrible experience with this company. I called to confirm they knew they would be delivering on a military base and knew which checkpoint they would need to use to enter, and that they would need proper ID to pass a background check. I was told they were aware and prepared but they would make a note of it. However, delivery day comes and they don’t pass the background checks. They reschedule 5 days later and assure me that this will not happen again. Delivery day #2 comes and the exact same thing happens again. I was told I would receive a call letting me know whether my furniture could be delivered the same day or not, but I never received a phone call. They did refund 5% of my order but I still have not received the furniture I bought and who knows if I actually will. I would not recommend this company to anyone and I will never be ordering from Wayfair again.

So I ordered a TV stand from Wayfair and bought the MyWay membership as well. And to be clear you need to buy the MyWay membership before you place an order. Also, as the advertisement goes, it promises you 1 day shipping, room of choice delivery etc (but the fine print is only on selected items) and you won't know until you are logged on once your MyWay membership is activated. When I selected the TV stand I did not get (a) 1-day delivery option (b) Delivery to Room of choice since it is serviced by Fedex and (c) They wouldn't cancel the membership because it's non-refundable although it's hardly been a couple days. And the best part was the customer support lady (Abigail) who was totally rude and also repeatedly kept saying that I had placed other orders on Wayfair when this was my first order. Never ever buying anything from them again, especially when you compare this to Amazon customer service it's clearly like day and night.

When the bed frames (2) were first purchased and arrived Me and my daughter's first night sleeping on the beds noticed that we woke up with many bites. Next morning. My first reaction were bed bugs, so We checked mattresses and found nothing on the mattresses, so I figured that maybe they were mosquitoes since I slept with my windows open. Didn't think to check the actual mattresses until I had went to the doctors because I was informed to check the frames since the bites we had were bed bug bites. So I decided to check the frames and there was an infestation of bed bugs on both frames inside the back covering where the velcro part covers.

I ordered two king bedskirts for my bed hoping that one of them would work. One turned out great. The other bedskirt was expensive for the quality of it. I wanted to return it. I can return it, but have to pay for the shipping back. The bedskirt was $30.99, and the shipping price back is around $8.95. What a joke! Most online companies offer free shipping back if you don't like the product. They advertise on TV commercials that there is free shipping. Yes there is free shipping, but only if you like it and don't return it. I would never buy things from Wayfair again. It is too expensive to ship back things!!!

I have been a Wayfair customer for four years, brought many products over the years. Whenever I had a problem with a product I would call Wayfair and they would take care of the problem. I will give Ashley ** many kudos. She was above and beyond customer service. Thank you to all the great people that work at Wayfair.