Wayfair Reviews

First time using Wayfair and I purchased a living room chair. The order was accepted and I was given an order number for delivery on a Wednesday. On Tuesday night, I received an email that my order was cancelled. I called but they could not help me, so they told me that someone would call me during the day. I called them the next day because nobody had called and I was transferred to the security department. They could not tell me what the issue was or why they cancelled the order, but that they need to place the order again to make sure everything checked out. I asked what the delivery timing would be of this new order and was told the item was now out of stock for over a month. I refused to make the purchase as I was not willing to be subjected to their unprofessional way of doing business.

A warning to anyone considering purchasing a greenhouse from Wayfair: I purchased the 19x10 model on Black Friday weekend at $6528. However, without notifying me, Wayfair canceled the order saying it was out of stock. Now that it's back in stock, they refuse to sell the greenhouse to me at that price. The current price is about two thousand dollars higher. Needless to say, they have lost my business.

I bought a couch and love seat as well as a tv stand from Wayfair. When the couch arrived it would not fit together properly. I found that they had sent me 2 of the same parts. I was missing the right side back rest and they sent me 2 left sides. I contacted customer service and they told me they would take care of it and so I placed an order for a replacement part. They never sent me an update and I would have to contact them every month and they would always tell me a date that the part should be available and that date would come and go.

Wayfair sells the cheapest junk. It is all foreign made and is comprised of the cheapest materials known to man. Painting was wrinkled, hanger was grossly off center making it impossible to hang straight. Furniture is made from particle pressboard and stables. NEVER AGAIN!

I have never had a problem with Wayfair before, but after this experience, I will no longer be soliciting this company. It was my first experience trying to return a large item that needed to be sent back by a trucking company. The first trucking company came by twice two days after I sent the request to Wayfair for the return. The trucking co. asked me for a bill of lading, which I learned is a sort of receipt for the pick-up. The trucking co. explained that it is needed and usually given to the customer. After several weeks of trying to get a bill of lading from Wayfair, Wayfair changed trucking companies.

We ordered a nice looking table at the start of January. When it came roughly a week later, it was completely broken. The sides were broken in half. We reported it, and the company offered to send a new table at no charge, so we accepted. It was supposed to come one week later. We called three times and Wayfair said that it was FedEx's fault, but later back tracked and admitted it was never put out for shipping. After a full month, I requested that they restart the order and give me a discount, which they did. Now, well over a month since the original purchase, the replacement table came. Once again, the table is completely broken and useless. I just demanded a full refund. We will see if they can even do that much right.

I was trying to use Wayfair for a while. They regular prices are much higher than on Amazon or other websites. Attractive prices only for Open box items. From 10 items booked on their website they cancelled 8. All items were cancelled after I got email Thank you for using wayfair and my credit card was charged with the amount. If you are trying to contact customer service they just said this item out of stock even they do have this item on website. Very disappointed will not recommend my friends and family to work with Wayfair.

I ordered an item and delivery was allegedly supposed to happen the following Thursday. The day came and went and nothing was shipped to me. I called the company and asked for the item to be canceled. I was told that they couldn't cancel, but they could make a note I wanted to return the item upon its arrival, though they would charge me for return shipping. Another week went by and no item. I called again and was told again that they would call the warehouse and try to cancel. Lo and behold, they couldn't cancel, but the call to the warehouse got the item shipped out. I received the item over two weeks after ordering it. The day after it was received, I sent it back using the FedEx label they provided.

It is difficult to understand how Wayfair ever became the successful company it is. They are over-priced, unless the item is open box or on sale, the customer service is horrendous and they have very shoddy business practices like arbitrarily canceling orders. I purchased a vanity on 2/7 for $95.99 and received a confirmation with a scheduled delivery....The next day it went to $336.99 and while they continued to fill orders and stock was available, they cancelled my order. Customer service is a waste of time and there is no way to speak to corporate. The practices of Wayfair do not serve the consumer well and I would never buy again from this unscrupulous company....

We purchased a king headboard and frame and haven't received the last box yet. The last box will be the third shipment of this bed. I can't believe they ship 1 item in 3 different shipments. We opened the first 2 boxes and the quality of this bed is horrible and their details on their website is very misleading. We called Wayfair and asked to return it and the supervisor told us we had to pay for the shipping back even though it wasn't our fault the bed was bad quality and their details were misleading on the website.

This company seriously needs to take a hint from amazon when it comes to return convenience. Twice already that I try to cancel an item as soon as I order it, only to receive an email 2 days later saying it's too late to cancel. Then I have to pay for shipping to return it back. They are lucky they have a better selection than most other online retail companies.

Of all the online retailers out there, Wayfair is by far the worse among them. The company has no credibility nor any customer service. I placed an order for furniture totaling over $1500. The bed frame came completely different than the listing description, and Wayfair hid the fact that a box spring is needed in order to be useful. The frame was very poorly made, and simply by placing a mattress on it almost broke it. Upon processing the return, Wayfair demanded me to pay for the shipping of such trash. However, this is not the worse part of the experience.

I ordered a recliner for my sister in assisted living and paid via her credit card. She received the item. Within 2 months the motor stopped working on the chair. She called and they were going to send a replacement within 6 weeks. 8 weeks after requesting a new chair, I get a collection notice from a different representing Wayfair, saying I didn’t pay for the item. I called Wayfair they were able to pull up the invoice with my original payment. They said that the payment didn’t go through and I was notified by email. I went back through email, but couldn’t find anything. Maybe it went to junk???

They were lie to you. I got a wine rack. Got it. Missing the main parts the two sides in the bottom. So I request it the parts. They said it will be here at a certain date. That date came and gone. Call them back. It will be here this date that they came and gone. A week later still haven’t heard from them. Called back. "I will have the warehouse text you." ain’t heard from them so y’all watch out because they will lie to you.

On Jan 28th I ordered a $660 mirror for my girlfriend for a Valentine's day gift. At the time, Wayfair's site showed in bold, red text, "Only 4 Left in Stock. Buy Soon!". The estimated delivery date was, Sun, Feb 7 - Sat, Feb 13--perfect!. Out of curiosity, after ordering, I went back to the item page on the site and, sure enough, the message had changed to, "Only 3 Left in Stock. Buy Soon!" I have been waiting patiently for a shipping notification, but as of today, Feb 5th, I hadn't received any communication.

Do not pay for the assembly! I was scheduled for a technician to come out today at 9am to put together a bed I bought from Wayfair. He was a no call no show and the best part is I called Wayfair to see what happened. They have no idea, no information and “couldn’t get ahold” of anyone in “the pro dept”. They rescheduled me for 2/7 super bowl Sunday and all they offered was 1/2 off my assembly charge. The customer service is horrible!!! After I ordered the item I decided against it and it had not shipped yet. I was told I could not cancel the item. The entire process with them from A to Z is pathetic. READ ALL REVIEWS BEFORE PURCHASING! DO NOT TRUST THIS COMPANY WITH YOUR MONEY!

I have personally purchased a corner desk and two storage cabinets from Wayfair. I chose the desk ($400) because it was advertised as an "L-shaped desk", but when I received it, all the outside edges were unfinished proving that is a corner desk rather than an L-shaped desk. Also, it had damage on almost every visible piece. Wayfair gave me credit for that which I used to get 2 cabinets ($70/each). The cabinets are of such low quality that both of them had the doors break during installation and one cabinet had to be thrown away because the damage was too bad. I don't see purchasing anything from Wayfair again as two people I know have had similar experiences with them.

Desk 1 ordered 1/10. due to arrive by 1/19. Still hadn't shipped by 1/15 so they said the label was created and it was waiting for Fed Ex. Called 1/19, still no desk. It was still waiting to be picked up and they were unable to refund because the label had been created. If it hadn't arrived within 5 business days I could get a refund. On 1/27 it still hadn't arrived and hadn't even been updated by fed ex. Had to hold for a "manager" named "Austin **". He found an identical desk from a different Wayfair vendor.. and offered me a partial refund to make up for the trouble. He guaranteed that this identical desk would arrive no later than 2/2. It was preparing for shipping on 1/30 and then on 1/31, it suddenly said "we are looking into a delay".

I made a purchase and the selection was not what I had clicked on. I noticed the delivery address was an old address, so I cancelled the order. I received an email saying that the cancellation was NOT APPROVED. So now I have paid for an item that is going to be shipped to the wrong address and there is no way to cancel it. I feel RIPPED OFF.

I ordered a produce that was in stock in 01/18/2021. Should have been reduced by 01/26/2021. I kept checking for shipment updates. Nothing. I reached out to them and there was a “warehouse delay" but will ship in 2 day, will receive by 02/05. Checked again today and it’s now on back order for at least a month. No information upfront. No communications. I had to stalk them to get an answer. Ridiculous. Their customer service is lacking. Save time/money. Hit up amazon.

I purchased 4 dressers and 5 closets....When one of the dressers literally fell apart, it took several phonically to get customer service to pay attention. Instead of getting someone to my place to repair the dresser, they just sent another dresser and they refused to pay anything for me to have the broken dresser removed. Well, when another dresser fell apart, it took weeks to get someone at Wayfair on the phone....and when I did, I was put on hold for 30 minutes and no one came back to the phone because their shift was over....I knew this because when I called back, the recording told me so!!! SO, HERE I AM, WITH TWO DRESSERS, FILLED WITH CLOTHES THAT ARE FALLING APART....

Contacted Wayfair about a scratched mantel and was offered, by phone, a $50 credit. I asked to wait because I wanted to know what kind of repair could be done for the scratch. Next thing I know, it was dropped to $30 credit without any conversation. Very disappointing! I should have just returned mantel but hate wasting all the packaging and cost and shipping carbon footprint.

I spoke to somebody in the Executive Relations department. After googling the information I finally found the right person. She responded immediately. She took care of me. I will continue to be a customer after this interaction with her and recommend this company highly! It took a lot on my effort to get to the right person. It was worth it. :-)

I purchased a dining table on the Wayfair. After they charged my card, They decide to cancel the order because of incorrect pricing! They change the price of $370 to $790 after one day. When I reached them, the agent send me a link that shows this is in their policy! Unprofessional and very unpolite customer service. I do not recommend this company to anyone.

I cancelled my order 1 day after placing my order. The cancellation was left pending for 3 days. On the third day I received an email stating my cancellation could not be processed. Word to the wise, read ALL of the reviews before you buy from them. Also, if they ask you why you are cancelling your order, don't tell them it's because you changed your mind. I will never buy from them again. First and last time.

This is the second time I tried to purchase a dog cot/dog bed from Wayfair. The first time I was shipped a product that was a different brand/label than I had ordered. It just so happened that brand I had just purchased from Amazon for a considerably lower price, so my disappointment was considerable. Yesterday I was skimming Wayfair offerings and found a few items listed as open boxes. I found what looked like something I could use in the pet bed line that was reasonable and bought it, only to get an email today that my order was cancelled since apparently they did not in-fact have the product they offered. I did buy one other product on this order and now am anxious to see if I get what I ordered. Prior to my first dog cot order I had purchased several matching bedspreads that had fallen short of meeting their online descriptions.

I ordered two products from Wayfair, because there was a good discount on one of the items. I was looking on other sites where I would have paid less, but since i was getting such a good deal On one of the items I’ll pay more for the other and get one shipment. However when my order came in the discounted item was Not delivered. I called customer service and they told me they cancelled the order on the discounted, because they only have the full price same tree, and now I’m stuck with the item that is more expensive than all the others I shopped. I told them I wanted to return the item that was delivered, and they said it would cost me $20.00 to return it... This is an absolute case of bait and switch, and that’s illegal.

I had the unfortunate luck to have purchased a few items from Wayfair. Dining chairs, counter stools, and bedframes. The bedframes were okay. I purchased nightstands from elsewhere because I found the same item for 100$ less. But the quality is deplorable on every chair I purchased. I thought it was me, so I purchased an alternative. It was just as bad, if not worse. The products are cheap, but the quality is lower than the price they are charging. Chipped, scratched, and poorly machined.

I purchased three separate items (different pillow cover styles/colors) on one order. Each was shipped separately. I attempted to return two. The online return form required me to return each item separately and pay exorbitant return shipping fees. Knowing I could send both pillow covers at half the cost (or less), I attempted with two customer services reps via chat and two via phone -- and each time was told they can't handle multiple items returned in one box. Doesn't matter if it's two or ten. Not only does that require the buyer to come up with enough mailing boxes or envelopes, but it costs significantly more. It's a ridiculous policy, and I won't be shopping Wayfair again.

Ordered 1 bedding throw pillow on 12/15/2020. The order was cancelled 1 week later with no explanation. Called customer service and they could not give me a reason, only said it was probably because my credit card didn't go through which was not the case because the charge was already pending on the card. They couldn't help me reorder it by phone so I had to go back to the website to reorder it at a higher price. Order comes on 1/2/2021 and it's the wrong color. Again call customer service and the agent laughed with I explained the situation. A replacement was ordered which came today, 1/18/2021, and guess what??? It's the wrong color again! I will never order from this company again!

I ordered a vanity that showed 60" wide. It arrived and was 32" wide. I was told by customer service, Natasha, that I should never buy online without calling to confirm product. I said makes no sense. She said, "Well I'll leave Georgia right now in my car and drive to Los Angeles to pick it up. Does that sound good". I said, I am not falling for your antics and just want a refund. She hung up. All emails were answered within minutes with a phone call BEFORE the issue, now no responses to any complainants. I am writing corporate too.

I purchased a large furniture item, the stitching was off and there was a rip at the bottom. I was unhappy and wanted a refund. I went online the day that it arrived at my home and went through the quick and easy return. I uploaded pictures of the issue, and in moments they refunded my money. I was not asked to return the item! It was not what I wanted, and I don't have space for two in my home. I am a teacher and was able to donate it to one of my former students who is just starting out in her new place. This was so meaningful to me, and her! I can't say enough about how generous this was, not greedy and wasteful. I will for sure be shopping with Wayfair again, I am truly impressed.

Starts in October, ordered 100% certified Egyptian cotton sheets, received a different brand, off white when we ordered white, and they were not egyptian cotton. Let them know, they resend the SAME wrong sheets again. They refund. We figure okay, has to be a warehouse issue and someone has the wrong ones in the wrong place, right? Wrong. Order different sheets, totally different brand and type. Receive the wrong sheets again. This time over the phone they tried to tell me that we got what we ordered but they didn't switch the labels. There are no tags on the sheets anywhere but there was a brand name on the packaging that was nowhere close to what we ordered. Express the upset and compared it to getting store brand when you pay for brand name,, she promises we will get the right sheets this time, get the wrong sheets again.

Wayfair charged me four times for a back-ordered item never received, and I finally had to cancel it. They charged me two more times upon canceling. The item was a birdcage for my parrot in the amount of $725. So now I have $725 x 4 on my account. Customer service keeps giving me the runaround and that there was trouble charging, or the charges are being reversed, etc. You should see the plethora of excuses on my email thread. DO NOT BUY FROM WAYFAIR.

Dawn ** in customer service assisted me over the phone on some shipping changes that I needed to make. She was so helpful, knowledgeable, and joyful! You have an awesome employee in Dawn **! Very refreshing to get that kind of service!

If I could leave zero stars, I would and I would highly advise purchasing elsewhere based on my experience. I've made several purchases through Wayfair over the years and of course have had issues, but nothing like this. I am beyond upset and will not stop pursuing them until I receive my full refund and they remove their defective items from my home. I wanted to order the 5 piece Lydia Dining Set by Kelly Clarkson. 1. It was out of stock. 2. It was priced at $3,500+. However, they sell the exact same table and chairs in the set individually, which oddly cost less than the price of the set that is still out of stock. Obviously I chose to purchase the exact same items that are in the set separately because they were in stock... delayed, but still available.

I actually received the items that… If I actually received the items that said they shipped maybe I could review them instead the day before they were supposed to arrive at my house for an already delayed job due to the item not coming on time I was notified they were delivered but not to me and I could have a refund as they must have been lost in shipping. How do you lose 48 lights and then not have any in stock to replace them causing me to lose a client with the potential of updating 48 stores worth up to $250000 to me and a year or so worth of work and now because of this second delay and now no product to replace it with I have completely lost this client and they have gone with another contractor.

I ordered a chair on November 28 1 to 2 week delivery. Now new year January 10 no chair. Emailed customer service and they said that they had no tracking number yet for the item and said look at the site for updates. I would not order again and will let everyone I can know not to also.

Wish it could be NO stars. While shopping online, I got notified from my bank of a withdrawal from my account... from WAYFAIR! It went through PayPal, which was not linked to Wayfair. Wiped out my bank account. I immediately (within 5 minutes) canceled everything, while trying to figure out what happened. I contacted Wayfair and they said they canceled all but one item... the most expensive... because it had been shipped.

Do not buy from Wayfair!! I have placed 3 different orders in the last 6 months and each order resulted in refunds because Wayfair never shipped my items. When I asked Wayfair about the status of each order they had the same response -- our supplier was unable to fulfill. If that is true, why would Wayfair take my money and hold it until I demanded a refund? I am convinced their business model is one of simply taking a float on customer funds until they demand refunds.

Every transaction I have made with Wayfair has been a horrible experience involving hours of fightings, callbacks, e-mails, and reschedules. My first ordered, they were not able to cancel, and despite confirming the cancelation was within minutes, they wanted to charge me a fee for "returning" the very product I was canceling. The next product did not arrive with any of the screws, and the time for the screws to be delivered was longer than it would take for an entire new coffee table to be delivered. So in the end their solution was to send me an entirely second coffee table, so I had one with screws and a series of parts I had to dispose of myself. Then I ordered a dresser, upon realizing I ordered a child's dresser I had to wait 5 days to find out of the warehouse could cancel the order. They could not, for whatever reason, and I had to return it myself. Again, I had to fight for them to waive return costs.

Have bought a kitchen cart, island and love seat over the past few years. It might be a bit costly but product quality has been good. The packaging is good alas compared to Ikea etc and customer service too is quick with replies.

I ordered a couch on November 26th, and was given a delivery date of December 10th. I knew it would probably take a bit longer due to the season etc. So I waited and checked the website daily. On December 22nd it said it was unable to be delivered due to heavyweight, but that I would contacted. I didn't receive anything, no notice, no calls. So I checked again and it said it had been delivered on December 29th. So on January 4th I called Purolator to find out where it was. They said they tried to deliver it on December 29th but no one was home. We were definitely home all day on the 29th. But they told me they would have the depot contact me to make arrangements to be delivered, and they would contact me the next day. I didn't hear anything, but then got an email asking for the package information so they could track it down.

Updated on 01/15/2021: I purchased December 24, 2020. Ordered 2 blankets. First blanket delivered 5 days later. Second blanket still has not arrived after 22 days. I called 4 times, gave every excuse about delayed shipping due to covid. But see, that was prior to holiday and they still using the same excuse. Called today January 15, 2021 to check again on order. After much searching I was advised it was a lot order. NEVER did they reach out to me to advised, just kept my money! They will not survive at this rate. Reviews are not helping them. Someone there has to care and get their focus on customer service! Never will I purchase through them again, this was my first time and the last.

I ordered bed sheets that were pictured as a dark olive green colour. When my order arrived, not only was it from a different brand, it was a completely different colour - beige with a green tint. I immediately contacted customer service, who told me that I did in fact receive the correct item and "Manufacturing partners sometimes ship the same product in their own packaging if they run out of Wayfair packaging." The item indeed did not arrive in Wayfair packaging, however when the actual product is packaged in a completely different brand and is a completely different colour than on the website, this is false advertising. I requested a code for free return shipping, but they refused to pay for their mistake. I now have to pay for return shipping. I am extremely disappointed and will never waste money on this company again.

I purchased a sectional Dec of last year. Upon arrival it was very uncomfortable. I decided then I would never purchase furniture online again. After a couple of months the springs began to break and stick out and now the back is falling off. I missed the year I had to return because well everyone knows how 2020 was so now that I'm ready to purchase a new couch I have a rundown couch less than a year old to get rid of. I will never buy furniture online that can't be "tried out" again. Buyer beware. If it's low priced it's probably cheaply made. Lesson learned.

I ordered a recliner on Black Friday which was in November. I paid 213 dollars for the recliner which was on sale. I was supposed to get recliner December 12 at first but the recliner never came therefore I called to see what was going on the representative told me UPS had my recliner and it should arrive December 21. December 21 came still no recliner. I called Wayfair representative which told me they had sent my recliner out and UPS had it. Same thing the last one said.

Sadly this was my first and last shopping experience with Wayfair. On 12/5 I ordered a Christmas present for my 3 kids, an outdoor playhouse and it was promptly shipped on 12/8 from Warren, OH. As Christmas became closer without any updates on the order status, I called 12/19 for ETA on the arrival to NJ. The representative was pleasant and informed me the package was in NJ, 30 minutes from my house and I should receive an email for delivery with a day or two...No email so I called again and learned that the package had not been scanned into the facility yet. I offered to pick up the package but was not allowed due to covid restrictions.

I received container one of two. Half the desk is missing. Have been calling for second half since mid December. I am now being told I will receive in February. Mind you, this is after many many calls.

On December 16 I ordered two lighted outdoor Christmas decorations. To be delivered as a gift. I paid for expedited shipping, so my sister could receive before Christmas. She never received the gift. I tried to track the order, but could not see any history. I called customer service twice, and they blamed covid and FedEx but had no answers for me. They also could not track the order. Five days after my initial call, a care specialist left a voicemail saying the shipment was lost, but no apology. The two customer service reps I spoke with were very rude, made me feel like I had done something wrong and were not helpful at all I will not deal with this company ever again. I will accept a refund but one rep said they wouldn’t refund the expedited shipping charge! I have a feeling the items were out of stock and their website was not up to date. Sadly, no gift for my sister

In February 2020 I purchased a couch, loveseat and a chair and numerous other living room items. The couch and love seat. From from the red barrel collection which is pretty expensive. It was delivered in March and I was very pleased with it until November 2020 when I noticed the padding in the back one side of the sofa was going flat and starting to hurt my back and I was disappointed because I had paid so much and and I was dreading to contact them because I thought I would get a run around and tell me there was nothing they could do. But we was a shock when they wrote me back and told me to donate mine to charity or give it to someone in need, that they were shipping me a brand new replacement. I was in total shock and I cannot say enough about how pleased I am and will be doing more business with him in the future. Thank you Wayfair so much.

I have been dealing with Wayfair for approximately four years now. It is a preferred way to shop now, as the service is excellent. My first return experience in four years was yesterday, and I was expecting the usual runaround one gets when returning an unsatisfactory product. It was an absolute seamless process and I was immediately reimbursed based on a few questions. Yet another reason I will continue to deal with them. Good job, Wayfair!

I wish there was a way to give zero stars. I ordered a fireplace for my wife back on November 1st for her birthday. Her parents gave her a gift card because she asked for it to buy the one fireplace on the site she liked. This was delayed and lost in ship four times. We just received today *12/31/20* that we will not get the fireplace now until May.

We purchased living room furniture from Wayfair that is the poorest quality I believe I have ever seen. I can't believe I paid $1,000.00 for this furniture and I'm almost embarrassed have company sit on it. The frame appears to be particle board. Urgh, so upset.

Where to start... First of all, I had placed an order for Gladiator garage products, a brand I am familiar with. Instead I was sent something by Manhattan Comfort, which proved to be junk. When I look at my order history, it has now been changed to WFX. I have no idea the games Wayfair is playing, but the items I received are nothing like the quality expected. On the workbench, the threads are off so the screws don't fit. I had to hammer them in at an angle to get any hold, and now can't use the workbench as planned.

The dining room table I ordered had dowels that were too short and what seemed to me to be misaligned dowel holes. So I returned it, to be charged $80 for the return fee, which was roughly 20% of the cost of the table. I don't think I should have to pay to return defective merchandise.

Because I looked into "Christmas Garage Door Murals" on Wayfair, they sent me an email outlining a price of $369.99 for the one I was interested in. I found and ordered the exact same thing online elsewhere for $77.41 with taxes and free shipping included. Wayfair price is outrageous! Buyer beware!

I have not ordered from Wayfair and will not because I can see that their prices are NOT FAIR. Looked at a few items and they are way overpriced on all items. Everyone should look elsewhere for what they are shopping for. I do not see how this website is even still on the web. Do yourself a favor and shop elsewhere because #1 you pay overprice, #2 you can not get a hold of customer service, #3 did I mention OVERPRICED!!!!

Ordered 2 chairs, less than 24 hours later we were informed they were being shipped, but also showed the same exact chairs and colors for $92.00 less. Immediately called. "Sorry we don't price match." "If you want the sale price we will credit you less the return shipping charge which would be less than $40.00." That is a rip off. We have a large upstairs bonus room to furnish.... have been locking at sections and cabinets and accessories, will certainly not look on the Wayfair site or any of the other associated with this company. Our past purchases in the past have been satisfactory but a $92.00 difference is price less than 24 hours should have been adjusted.

It should not take multiple emails across multiple days for a customer to receive an apology when a heavy, oversized delivery is left in the lobby. I had to manually call and escalate to a manager. He was very friendly, but still did not take ownership for the problem. FedEx and UPS have a field that allows the vendor to specify additional instructions, such as bringing the parcel to the second threshold. The 10% refund I received does not even cover the cost of hiring someone to bring the packages up 4 flights of stairs.

I placed my very first Wayfair order on November 28th. First item I received was incorrect item. Offered a replacement from wayfair. Still haven't received item a month later. Second item I received was sheet set. Hair inside packaging, loose threads everywhere and stains on sheets. Offered $5 credit on item. Third item I purchased was a bird activity center. Terribly cheap quality. Not worth selling price at all. I've emailed several times regarding shipping status of items and received no response. I believe they are just middle man on orders. I would not order from them again.

The prices might look appealing, but don’t be fooled. I recently moved and needed to refurbish my entire house, and I thought Wayfair might be a good option to get affordable furniture fast. It’s been the most painful experience since!! I ordered a couch on Dec 9th, shortly after, I saw a price drop of a $100. I asked for a price match, which they did not offer, so I asked to cancel. After a verbal confirmation, I received an email that said they couldn’t cancel my order because it was being shipped. Over two weeks after I placed my order, and I still have no item, no shipping updates, and I’ve been run around in circles by customer service. They refuse to do anything until I receive my item to process a refund in which I’ll have to pay for return shipping when I canceled before the order shipped, what a joke! I will not be spending money on this site again.

When you order items, you are not told that they were on back order until after the fact, The items were ordered 12/1/2020. Was told a few days later they were back orders until 12/15/ 20 then that changed to 1/15/20 and then changed again to 1/19/20. These were Christmas gifts. Yes I could have canceled the items but it was exactly what I wanted, I will use caution when ordering from this company. Very frustrating.

Purchased a jewelry organizer for my wife. Was suppose to arrive within 3-5 days which was fine. On the 5th day it had not arrived, so I went to see why. Item was still sitting in the warehouse where it had been sitting for 5 days with a shipping label on it. When I contacted customer service they told me all the shipping trucks had been full and there was no room on any trucks. FOR 5 DAYS. I then told them I would pay for over night shipping, then was told it had already shipped. I said it's still there right, yes but your saying I can't pay for faster shipping, then we go back to there is no room on the trucks. UNBELIEVABLE. Then they blame it on covid, then blame it in the holiday and then on the shipping trucks. No ownership from anyone in the company, no character and no integrity.

I purchased a bed & a couch from Wayfair on December 7th and December 12th respectively. The bed was supposed to arrive on the 17th, when the 17th came it was 10 mins before my delivery window ended and there was still no call from them so I called and was told that their delivery truck broke down so they will try to get it out the next day. Then I receive a call 40 mins after my delivery window ended telling me they will delivery it the next week on Monday and I said that was unacceptable but it was Wednesday and they could've added it to their deliveries on Thursday & Friday and they gave me some about logistic limitations, etc. so I bite and accept the next weeks delivery, on Friday they tell my the bed won't be delivered till the next Thursday, 4 days later than I agreed on and I made a note to call them back.

I placed on order on 12/2, after several emails and confirmation of the delivery/ replacement part of the order arrived on 19th, it is 22nd and still do not have the order. Wayfair is not accommodating.

On Nov 26 I ordered a mattress from Wayfair. It was regular price less 5%, $289. As of Dec 21 delivery was to be Dec 24, maybe. On the 21st The Wayfair site listed the exact same mattress for $679, price slashed to $259. Strange math indeed. How legitimate are their prices? Wayfair refuses to price match their own site, even with delivery pending. To price match I will have to return the original order and reorder. This, they assure me, will cost me nothing. But as I said above, how far can they be trusted?

My order was cancelled by email with no explanation and no refund 3 days before Christmas. CANNOT reach customer service by any means including a one hour hold time by phone. I will NEVER order from Wayfair again.

Wanted to purchase counter stools, were told they were out of stock and I went through the process of being put on the alert system because I was told they would be arrive in about the third week of November. Customer service rep. tried to sell me different merchandise. It is now the third week of December I have received no communication from Wayfair. When I called to inquire the customer service rep. said she had no way of checking on the status and recommended me looking at alternate stools. She "googled" the item, but it is not in stock. She could obtain zero status on the availability of the the product and repeated the same thing to me over and over in a condescending tone. It seems common practice for this company to lead you on with out of stock items that never appear and convince you to purchase other items. I am not comfortable with the way they operate and will not be ordering.

I was dealing with this issue and last night after being upset with customer service. I hung upset thinking I was a small priority. I wrote my reviews and an email this time to customer service. I received a call this morning from Debra at Wayfair Customer Service and had my issues completely resolved and apologized for what I went through. It was a something I completely did not expect and made me cry. I felt a huge weight lift off of me. I want to thank you for your quick response to my email and for resolving my issue just like that and resolving it beyond anything I had expected. I am sorry about my upset email and thank you for making me feel mattered. Debra you started my day off on a positive and weight lifting mode. Thank you again.

I placed an order on December 7th that clearly said the chair was "in stock" and would be delivered by the 16th, six days later shipment was pushed to the 22nd, three days later it was pushed to the 24th. I decided to call customer service to make sure that the 24th would be the date as it was a Christmas gift. When I logged in to the website as the phone is ringing the date has now been pushed to Dec 29th! They stated that the carrier FedEx has not shown up to pick it up so I offered to pay for another carrier and they stated that can't happen either.

Ordered refrigerator in Sept and initially told delivery in one week. At the end of that week got a call saying product backordered till Dec 19. Two days prior to delivery it is pushed out one more month. Blaming all on Covid BACKORDER while other companies can deliver products. Should have gone with a box store or appliance store. Wayfair is not the way for such products. Bait and switch game played!! Beware on promised dates.

Customer service issued a partial credit.

Worst Customer Service ever, charged me $100 for a reroute fee on a duplicate order I didn't place. They keep telling me the customer that I am wrong, no sympathy for customers. Their Customer Service agents are very rude. I will NOT shop with Wayfair ever again. Don't recommend it.

I was recommended WAYFAIR by a friend because I just moved. My first order was cancelled 48 hours after I ordered and 1 day before my desired delivery date. Their cancellation email claimed, "We noticed some inconsistencies in the information you provided." When I called the number they provided, the initial customer service agent and manager had horrible attitudes.

I ordered a dog crate on Nov. 28. They said it would be delivered on Dec.3. They never shipped it. In the meantime, I needed a crate and purchased one elsewhere. I called and canceled the crate twice. They sent me a notice that I would have to pay a return fee. I was very angry. I called again and they said they would not charge me as the item never shipped. Well, today Dec. 16 they shipped the canceled item. What a mess. They never took the money off my credit card as they said they would. I will never order from them again.

Lousy experience. No tracking number on site, called dozens of times on delayed order and asked to continuously wait. Now nearly a month since the order was placed and hasn't even registered as picked up by UPS. They keep blaming others and do not investigate. 1st and last time with Wayfair.

I placed an order for a bathroom vanity through Wayfair and then realized within minutes the Espresso color was more of a brown when I wanted a black. I called Wayfair to cancel the order. They told me the company would not allow me to cancel the order. This did not make sense to me since it was minutes within placing my order. The women in customer service told me I could return the vanity without paying the return shipping charge if I called Wayfair when I received the email that the vanity shipped or if the company called me to deliver I should tell them I refuse the item.

My family bought me a couch for Christmas with a delivery date of 10 December 2020, between 1 and 5 pm. They sent an email and said it was delayed until 7:30 pm and then again delayed until 9 pm. Well it is 11:05 pm and still no word on if it will be tonight or another day. I do not know about others but I had to take time off from work just to make sure I was home for the delivery and it never happened. I do not recommend for anyone to trust Wayfair to deliver on time if at anytime at all.

Horrible service, I cancelled my order over the phone just 5 minutes after placing it and the next hour it says SHIPPED, now they are charging me $35 to return the item back. All they can do is apologize for million times but I will have to pay out of pocket for return shipping for the item that I CANCELED few minutes after! NEVER buy from them. Get the same thing for cheaper from Amazon!

I ordered a deck box from Wayfair on May 24, 2020. At the time, the order was slated to arrive within several weeks. Then on June 14 I received an email telling me that the order would not arrive until December 9th. I was disappointed but understood that sometimes, a company gets more orders of something than they expected. So I patiently decided to wait until December, even though I needed it for the summer. Up until late last week the deck box was still supposed to arrive on December 9th - tomorrow. I checked today and the delivery date was JUST CHANGED TO May 14, 2021!! I got no email, no apology - nothing. This is completely irresponsible customer service and I will not be shopping with Wayfair or Joss & Main again.

Site claims to have items in stock and allows you to check out, then emails you to say the order has been canceled due to lack of stock. This is a known way to collect CC info and is also an illegal bait and switch practice to attempt to offer you a more expensive replacement at your own cost. AVOID!

I wish I could show a photo of the obviously damaged cabinet that was sent to us. It was clearly damaged and tried to be repaired but they didn’t even bother trying to paint the repaired area. Horrible.

I purchased 2 MERRYLITE outside decorative lighted solar trees. One didn't work unless I shook the wire and the other lasted a couple hours, as they were solar. Plus the stars on these trees had NO light in them. Cheap and not worth the cost. The company did not respond when I tried them first, and I tried a couple times. Finally I contacted Wayfair and within seconds I was refunded my money and did not need to return. The trees will be going to the trash this week. I felt I owed it to wayfair to compliment their service department as I also put a bad review online about these trees. I Will again order from Wayfair.

Don't shop here. Their quality is terrible. Every product I received is damaged, plus their service is horrible. Not shopping here anymore, response "Sorry to hear that", click, hung up on a customer. In addition, they use Haul Service that yelled at me on their way in, so very unprofessional. Pay little more, be treated like human.

Wayfair appears to offer a lot of wonderful products, furniture, and accessories, but they aren't in stock! Why offer products that aren't available? The last two orders I have made, the items weren't actually available. I made an order on mid-November, and once I made the order, I wasn't notified via email but saw in the order status that the item was suddenly on "backorder." Then, I found the same item offered at an $90 savings, so, I tried to cancel the item I ordered, but was notified I couldn't because it had shipped...but actually it hadn't shipped.

I appreciate the variety of items that Wayfair sells, and the 0% interest financing helps me to make a bigger furniture purchase, but I really have learned when it's time to make a big purchase, you are better off physically seeing & trying out what you are buying. We recently purchased a dining room set from Wayfair. The online pictures looked beautiful and the set had high user ratings but we received it and are not happy with the quality. If we chose to return it we would be responsible for the charges to send back, which I'm sure would be very expensive, so I'm stuck with a dining room table & six chairs we are not happy with. To me I feel it is better to shop at the store, in person so the quality can be seen.

I ordered 2 identical rugs, only 1 delivered. Repeatedly chased, stayed in for last 4 days, awaiting delivery, not resolved, no telephone or return of calls from their service dept & delivery. Inadequate emails received, each time saying they would investigate & I should wait another 24 hrs.

This review is actually for Wayfair the company. I placed an order for a 2 sets of 2 outdoor bar stools through the app. I needed 4 stools so I ordered 2 sets $253.98. The app stated that the cost was $126.99 quantity 2. When the order was delivered I only got 2 bar stools, when I ordered 2 sets 4 bar stools. I called wayfair and spoke with a manager and she stated rudely that I was mistaken that each stool was $126.99. The app does not say that anywhere. She made me feel like an idiot and would not listen to anything I was saying. Terrible customer service Wayfair and I order a lot from Wayfair. I guess I'll take my business elsewhere.

I waited a very long time to trust using Wayfair. I have been in the market for good wooden bar stools for a while and found some on Wayfair that met my specifications. I put them in the cart and was still watching and waiting to finally make a purchase. One day they came back in stock at a great sale price and I pulled the trigger. I was so excited. They were to be delivered in 2 weeks! That was Sept. 1. They eventually sent an e-mail stating my order would be delayed. Then I got another one stating I would not get my stools until Dec.14th. Today I got an e-mail saying sorry....not until February. What is this terrible company doing? I am torn...I really want these stools, but I feel pretty certain at this point I will never receive them! Should have trusted my gut and not trusted them in the first place...sad.

Once you order an item it instantly goes into "Preparing for Shipment" even though it will not be delivered to your house in days, and may even be on back order. They do this so that the shipment can not be canceled (forcing you to pay shipping fees to send it back and a restocking fee). When they do let you cancel your shipment, or so you think you have, they then send you an email days later telling you that they could not cancel your shipment and your items have now been shipped.

I purchased a product that went down in price two days after I bought it and more than ten days before it was supposed to arrive. They will not honor any price drop for their own merchandise. They state that their "prices may change to remain competitive. We want to provide the best price to our customers at any given time" however - I am their customer and they will not provide me the best price at all. I asked to cancel my order and was told that is not possible. The product just arrived and I now have to take it to the post office myself and pay the postage myself as well. Shockingly bad customer service - do not use this company.

Twice I have ordered an item from this company and had them cancel it on me within 24 hours. The first notice said no longer available even though the product continued to show as available for hours after my purchase. The second time, order was cancelled without reason. Their online ordering process is either crap or they need to remove item when only one is left in stock so to avoid this. The product I ordered was a gift and now I am left without an option as all others are sold out due to Black Friday. I will NOT order from them again.

In early October my recliner broke and I went to Google to locate a site to replace it. I found Wayfair which had a wide selection of recliners but I wanted to make sure I could order one that was in stock and could get rapid delivery so I called them and reached a very nice sales lady who helped me select the perfect chair which she said was in stock and would be delivered in 10 days or so.

I recently moved and needed a bunches of new furniture and home decors for my new home. My experience with Wayfair has been great, compared to other companies such as West Elm which delayed my deliveries numerous times without notifications. Wayfair has adapted to the digital platform well in advance of the pandemic, while keeping excellent customer services. Free shipping is a huge plus when other companies (e.g. West Elm, Pottery Barn, Ethan Allen) charge hundred of dollars for it. This is and will be the first stop for me to shop in the future.

Excellent service. Had a problem with my couch and they delivered a new one. Very impressed, they did not even question me. The furniture looks great! I would everyone to check out Wayfair. They are great and they have great prices too!

They don't care about their customer. I ordered the Felicia Coffee Table and picture on the site is different than the actual table we received. So we return it but they charge us the return shipping $75 which is obviously not our fault. And their explanation was, "You did not check the picture in the reviews below." Really?

Although I am very satisfied with the product I ordered, I would give it a 5 star. The billing not pleased. 1 star. Late one time and they charged me $27. I tried to call but recording said it would be $9 to speak with someone. This is ridiculous. Will not ever order from them again.

I bought a couch and had to put it together myself. The pillows smelled horribly, it took almost an entire bottle of Febreze before they smelled okay. Contacted them about it, but they really could have cared less. They got my money so they didn't care.

I love ordering from Wayfair. It’s easy to do, everything ships quickly and usually for free, and it’s all easily tracked. We’ve had great quality, easy and clear assembly instructions when those were needed, and have been so pleased with each piece we’ve gotten from there.

So easy to work with and even when they can’t assemble due to Covid-19 my furniture is absolutely beautiful. Better than expected. I called to place my order and customer service was so easy to talk to. They gave me options for assembly that I chose not to do. My bedroom furniture I ordered was very well packaged, no damage anywhere. Customer service told me how to send back if I needed to. I’m keeping it.

I purchased some tile that was listed as arriving within two weeks. Three weeks later after multiple calls where they kept promising and moving the dates, they ended up telling me they had no idea when it would arrive. I purchased a sliding door. It arrived with a corner cut from the box and all hardware missing. I immediately spoke with customer service and communicated all pieces missing. Eight days later which is a day after it was supposed to arrive, I call CS and they say the factory had asked them 3 days prior which parts were missing. Was told CS was going to contact me at some point but who knows when they would have called. Their customer service has just been really terrible ineffective for these two orders.

We purchased a large table, over $800, in early August, with shipping estimated in mid August. By early September we had heard nothing. We called customer service who said the item was lost, and we would need to cancel and reorder. We did, and then the same scenario happened again. This time is took until November 20th to find out the second table ordered was also lost. We have asked for a full refund and will not order from Wayfair again. They offered nothing for our troubles, after losing two shipments and holding our nearly $900 for over three months.

Bought 3 kitchen bar stools from Wayfair in September 2018, at a cost of £300. I am now taking ALL three to the skip as they have ALL collapsed and started to collapse after just over a year. I thought the guarantee had elapsed after 1 yr and so attempted repairs on them. They are made from thin plywood and sponge held together with the smallest screws you can imagine and so the repairs were unsuccessful. They are obviously designed to last a very short time. When I contacted Wayfair they were not interested in the slightest, stating the guarantee had expired. I would not purchase anything for practical use from this company.

Great selection at phenomenal cost. Everything that I've received thus far is beyond great. I'm expecting my living room furniture very soon and can't wait to get it. Make sure you look at their Quality Furniture and other items because I feel you will not be disappointed.

Purchased a patio set on line Before I received it, I saw they lowered the price by $120. I called customer service. They said they don’t “price match”. I understand a competitive store or a month later.. But their own site.. Before it even arrives???? Absolutely the WORST policy!!!!

I placed an order for a kitchen table with chairs, a chair with ottoman and a desk. An hour later I decided that we did not want the furniture and attempted to cancel the order. I spoke to a customer service agent that told me the order was processing so I would have to wait 24 hours and then ask to process a return. The next day I contacted customer service again and was told the return charge would be $125 for the table and chairs.

I purchased an iron wine rack that was to be mounted. The wine rack is fine but did not come with the hardware to mount it. I contacted customer service and was told the hardware would be sent right away. After a month, I contacted again and was told that the product was sold without hardware. Why do you sell something without all the parts? The hardware will be difficult to find and, because I thought we were receiving the hardware, I no longer have the packaging to return this. Horrible company, horrible customer service, horrible products.

Wayfair has the worst customer service agents that I have ever dealt with. 2 hung up on me and the other 3 all had different stories. Their return shipping policy is unfair to customers. Do not do business with Wayfair, they do not value their customers.

Worst customer service I ever received. They denied my coupon and lied about delivery dates in order to avoid cancellation of order that was made less than 30 minutes ago. When I tried to contact a representative they do not reply back to you.

Excellent quality and great customer service. Really like the fact that I can have my merchandise delivered to my home. I have ordered several items from Wayfair and is always exactly what I ordered.

I ordered a 600' ft roll of Cooleroo sun shade fabric. Covid hit my order was cancelled. I forgot to pursue checking my CC to make sure the $100 was back on my card. A few months the fabric shows up, direct from the manufacturer. I contacted Wayfair, no record whatsoever ever of this purchase since they had cancelled. I have tried on 3 separate occasions to get this matter resolved. I was told via email and phone calls that this issue would be resolved. Asked for a return label, never happened. Was told to donate item if I received the refund. Well not donating it as I have paid for it. I will never again order from them. Very deceptive way to not have to refund. I didn't want the fabric as I had already purchased from another company.

The Wayfair customer service personnel are very nice. It does take approximately 15 minutes to get through to them. However, when you do, they are very nice. Unfortunately, there is a huge disconnect between the Customer Service Department, the delivery contractors and the assemblers of the furniture. My desk was delayed and although I paid $75 to have it assembled, the Customer Service Department could not help me notify the assemblers of the delay. They also couldn't contact the movers to find out the reason for the delay since they "weren't in their system." All and all, it was a terrible ordeal.

Huge selection - almost overwhelming unless you use their filters. But, their filters need updating if you are looking for specific items within a category. Decent sale prices & you can save items in your favorites to watch price fluctuation. I've selected & received high quality pieces that have been properly wrapped for shipping & no damages to report.

Due to the pandemic, furniture stores close to my home had issues with sourcing furniture. I decided to try Wayfair to purchase a new dining room table. Wayfair's website told me of the anticipated shipping and delivery time frames. I found a table I liked and purchased it. I checked back on Wayfair's website several times and found that the item didn't ship from the warehouse within the estimated timeframe, so I canceled the order after contacting customer service via email.

Purchased 3 leather / chrome bar stools from Wayfair in September 2018 at a cost of £300. After 12 mths all became loose and started to collapse. I thought they had a 12mth guarantee and so attempted a repair myself to find they are only made from plywood and hardened sponge and the tiniest of screws you can imagine. The repair was impossible and failed. When I contacted Wayfair they weren’t interested stating the guarantee had finished. I expect longer than a 1 yr lifespan for something costing £100 but clearly Wayfair don’t agree. I am taking ALL three stools to the landfill site as they are now useless. Stay well clear of this company.

BUYERS BEWARE - if tomorrow's price will be down, this company will not price match it's own sale price, even if you haven't received the product. If you want to cancel the order, you have to pay for shipping the item back. Please do not fall for the same scam that I did, this company should be out of business by now. Worth spending more same or more bucks at a competitor site that has customer service. Here is their response to my email for your reference:

I brought a sofa and slip cover. I spoke to countless representative and got the worst response ever. This website doesn't deserve to be a business. They wouldn't the corporate number. They didn't want to help resolve issue and that was all I wanted. I will never deal with any websites again but one I know will resolve a problem. They a horrible horrible. I got 2 slip covers and still couch less.

On 11/2/2020 I ordered a kitchen island. On 11/8/2020 I recv'd an email saying I would not be getting it. On 11/10/2020 It was on back order, but would ship on 11/11/2020. On 11/11/2020, Wayfair cancelled it saying it would not ship until January 2021. When I spoke to Colby (a manager supposedly) she made excuses and offered to make it right by exploring other products of the same nature. I had already done that and they were all much more expensive. There is more to this, but this space is limited. This was the last piece to a kitchen makeover. Their poor business practices just lost them a long term customer permanently.

I have an order that they're keeping postponing the delivery date so I cancel the order, unfortunately I can't have my money back, I was told that I have to wait 3 to 4 business days. which is very unfair.

Do not use the Wayfair reviews to evaluate your purchase. They selectively post the reviews and ensure the overwhelming number of review are positive. Pay special attention to the Wayfair return policy as it is short and non-negotiable. I bought a Greyleigh medium bean bag chair for a birthday present. I purchased it several weeks before the birthday because Wayfair said the product was almost out of stock. Because it sat wrapped for the birthday, the short return deadline (2 weeks) passed.

I ordered a Timberwyck 4-light track kit by Breakaway Bay from Wayfair.ca as the cheaper equivalent, Globe Electric's Sydney 4-light track bar, was unavailable from all online suppliers. Incidentally, Globe Electric's Sydney was not even listed for purchase on the wayfair.ca website. They charged me for the Timberwyck and sent me the Sydney. It's only a $10 difference, but it's the principle of the thing. I should have been more suspicious when I saw IDENTICAL pictures of both products everywhere online. Customer service apologized twice for "the confusion", insisted that the products were one and the same, explained that some products are made for "their brand" by other suppliers and are left in their original packaging, and refused to entertain a refund for the difference. I am NEVER ordering from them again!

Received phone call 10/23/20 stating delivery next day 24th, no show, no phone call! I called 6 times trying to find out when my purchase would be delivered, all reps gave me different answers until Nov 3rd, when I called they claimed I cancelled and if I would like to reorder (it would take 6-8 weeks to receive) I could. I asked for a refund and was told 5 -9 days to get a refund! No communication skills from any rep and the company, they take your $$ for let the cards fall where they do, terrible service, you are better off buying elsewhere. Too big to do it correctly!

I have spent a great deal of money at Wayfair. In a perfect world, I would be a valued customer. Not so in their world. I had an item in my cart for which I needed additional measurement and husband consultation. Overnight they raised the price by several hundred dollars. I called, asked them to honor the original price in my cart. ABSOLUTELY NO. On its way, meanwhile, delivery next week of a vanity for the same bathroom remodel. I said I would simply cancel that order. That would have cost me another $129. They WILL GOUGE YOU. I try to patronize companies other than AMAZON. Very difficult if customer service ranks as unimportant to other companies, far reduced from the Goliath. No doubt this review will not bother them in the least... But beware of doing business with a company that considers you simply another mark. Grrrr.

Omg I am so mad and irritated at this company. The part that disturbs me the most is how nonchalant they were about my order. Me and my kids are moving with nothing. So I search around for something nice and affordable and decided to go through Wayfair financing for a sofa. I made the order long before so I could have at least the sofa once we moved. However the initial ship date I receive nothing not even a update email. So of course I called, but they couldn’t give me no information. Call again, no information. Next few days I called again to be told, it’s still sitting in a warehouse and to call the next day for more accurate details. Ok call again then now I’m told I won’t receive until Dec 19, 2020 almost three months...I’ll been done moved by that time.

I am giving the company 3 stars but that is solely based on product. With that being said, same products can be ordered through other companies and I would suggest doing so. The most annoying part of the entire process of Wayfair is their payment receiving! I ordered about $1700 worth of furniture and decor for my newly remodeled home. I received a phone call the next day asking me what company I have that I ordered an arm chair, two dining chairs, pillows and bedding for??!!! I said it’s for personal! Are you telling me that they don’t receive everyday people making a less than $2000 purchase that I’m being questioned about why I’m purchasing?

I ordered a concrete birdbath from Wayfair. It was a made-to-order item, and took three months to arrive. When I received it, the birdbath was the wrong color. I contacted Wayfair, and they tried to claim that there was no color difference, and that what I was seeing was just due to the vagaries of online photos, computer screens, and human perception. I obtained evidence from the manufacturer of the birdbath, documenting that the item I received was a different paint finish to that listed on the Wayfair website. It was, in short, not what I ordered. At that point, Wayfair cut off contact with me.

The site showed a listing price that was artificially inflated with a marked discount and the words CLOSEOUT. They also showed a different manufacturer than the true one so that comparison shopping was impossible. The product purchased was outdoor furniture. Once delivered, the boxes showed the name of the true manufacturer. Comparison shopping at that point showed that Lowe's/Home Depot offered the same item for $200 and Amazon offered the item for $400, both with free shipping. When I called to question the practice I was lectured to by the representative and no option to receive a store credit or refund was offered. It could be returned, but I would pay full shipping.

I had a problem with sheets that I purchased and I got a hold of Wayfair and it was handled immediately! I still definitely order again from wayfair! The purchase was so easy along with handling my problems. Way to go!

Waited 5 weeks for much needed bathroom vanity (had already received the countertop ordered from Home Depot weeks before). When it finally came, the back was busted and I refused delivery. I called Wayfair expecting that they would quickly rectify the situation. Instead, they seemed to think they had no responsibility at all and would simply place another order for me so that I could wait another 6 weeks or they would refund. No offer to try to make it right in any way ie.. expedite delivery or discount or something. Were horribly rude and patronizing. I don't know how they manage to stay in business as online only when they are so terribly unreliable and untrustworthy with product delivery. Stay AWAY from Wayfair. Amazon has much better customer service and delivery time, well worth a little extra expense if necessary. I have to start all over looking for a vanity after waiting soooo long. Huge waste of my time.

Oct 21, 2020, I ordered a sofa, made payment and told delivery would be Oct. 27th. I received an order confirmation the same day. No further updates to say sofa had shipped or delayed, nothing. I kept checking to at the site to see if it had shipped and there was no additional info on the site. On the 25th of Oct. I went to the site and used the live chat. The lady went into a long soliloquy about a hold but not a charge on my acct. until shipment etc etc. Not what I wanted at all. Why or when will the sofa ship is all I wanted to know. She finally said she would try to contact the warehouse and get info. She said there was some delay and the warehouse would get back to me in 1-2 business days. Well 2 days was the 27th, the scheduled day of delivery. No update. By this time I was really aggravated and did not even want to deal with Wayfair. I cancelled the order before noon on the 27th and bought a sofa elsewhere, to be delivered on the 29th of Oct. 2020.

Buyers Beware! So very disappointed in Wayfair! I paid $3000 with taxes for a patio dining set. My husband had it all unpacked and set up when I got home. It physically looked like the set I ordered except was made from a cheap plastic material; not the rattan material I thought I was getting. I didn't sleep that night stressing about it. I had spent so much and it looked so cheap! After doing some research on Wayfair I found it looks exactly like the "9 piece Sunbrella Dining Set with cushions" for $1459.99.

I waited all day for delivery of a writing desk and they never showed up or called me to tell me they were not coming. The next time I scheduled for delivery the writing desk came in a box and they did not open it for me to see if it was damaged or not and now they will not give me all my money back. They refused the box before I had a chance to say something and they want to deduct the shipping charges which I think is wrong. They never said it was not going to be white glove and should have said that and then I would have never ordered from them. The Company is not good at all to buy furniture.

My order was lost and it's been more than 2 weeks since I ordered it. The account manager refused to help me, asking to contact FedEx, I reached out to FedEx and they keep promising that it will be delivered "tomorrow" and they've been doing that for a week. I called Wayfair again to ask to cancel the order and give me a refund and they said they can't because the package is not marked as lost. This is so messed up and I loved using Wayfair for my business, however, I will have to cancel my business account and not have to deal with such bad customer service ever again.

I ordered a comforter and within a hour I knew I made a mistake... I immediately cancelled and received an email “this item cannot be canceled “. Nowhere was this posted, thought all items could be canceled before shipping. I was told I had to pay return charges... after 1/2 of phone calls the sc was forgiven. Beware .. and the item was on sale after I ordered. Do they do this to tick you off, not the first time.

Ordered a bookcase and it was lightly damaged. The replacement had significantly more damage. Figured we'd quit while we were ahead and they refunded the full price. Ordered a desk (on sale) and matching filing cabinet. They sent a bookcase and the filing cabinet. As the desk was out of stock for a month, they provided a full refund. But they refused to guarantee the sale price for when it came back in stock. And really, who knows what they'd send if we bought the desk next month. So now we have a filing cabinet that doesn't match anything. I asked about refunding the filing cabinet and they said it'll cost me $62. All because they sent the wrong item. I notice they don't allow customers to post reviews about any items they refund. That's a clever trick.

I have been trying to complete a bedroom set from Wayfair. I have endured months of receiving damaged pieces, pieces I need out of stock, and product name changes. Although the company has been excellent to refund damaged items in a timely fashion, I still do not have a bedroom set and am not certain if the pieces I need will ever be in stock, if I will ever receive pieces that are not damaged, or if the pieces I have will never be matched for a complete bedroom set. Better to pay a little more and buy locally.

I received two Wayfair emails, one stating an item was en route to me at my current address. The other email said another order was en route to my old address. I called Wayfair and they fixed the issue. I received one order damaged. I called them and could not get through. Their recording said to do returns simply online. I sent pics of damage, they said a new item was being sent to me. I had no way of knowing that the replacement would be sent to my old address. After all, they sent the order to me at the right address. When I received the email that said it was going to the wrong address I called Wayfair. They told me to set up an account with FedEx, and Pay 15.00 to reroute the order to me. Customer service was difficult. I told supervisor Natalie I ordered with Wayfair not FedEx.

So frustrating. I put an order in a week ago and it was supposed to be here four days ago. Still waiting. They don't know what's going on but put in a request to the shipping department for more info. They say it'll take two days just to find out if/when it's shipping. I already bought all the accessories to use with this desk and my place is just so cluttered because I cannot continue to set anything up. It's extremely frustrating and I wish I bought locally or went with a more reputable company.

I ordered a GE Freezer September 5 for a September 15 delivery which got changed to October 6 and then October 27..On October 23 I was told it would now arrive January 28...Are you kidding me!?! The best Wayfair could do was apologize and cancel the order. GE told me that they had delays due to shut down last Spring...Well if you knew that why would you let Wayfair promise a September 15 date and then again October 27..BTW..when I called Wayfair about the delays..they were unaware of them saying their information showed the promised delivery dates. DO NOT ORDER FROM WAYFAIR..TOTALLY UNRELIABLE!

I purchased a couch yet when it was delivered, the item was basically a children couch. The photos vs reality just unfairly present the item. I immediately called the customer support and requested a return. I was charged 190$ to return and item that basically was simply unloaded from their delivery truck. In this day and age, I think it is simply unfair (funny that the company name is Wayfair) to charge a customer 190$ to return an item immediately.

I purchased a tree that was supposed to be 6’ and it appears very full. When I got it I opened it up and it was not even worth $10! Not full at all very skimpy! I also had to pay to return it so the statement that they offer free returns is false. Would never recommend this company!!!! Anyone that liked this tree has very low expectations! It was a “ 6’ White Fir Christmas Tree that sold for $50.99.

Purchased two gift cards at $100 and $200. Received confirmation payment was received and I should move forward to redeem them. Wayfair issued gift cards that are not redeemable. I call customer service MULTIPLE times. They blame IT, Finance, Gift Card Dept as to not being able to find out the issue as why no one is able to redeem them. They refuse to credit the money back again because "GIFT CARDS ARE NOT RETURNABLE". But I NEVER RECEIVED THEM! Customer service said they would call me back, they never do. I always called them for updates. Same updates "we are looking into it". I am out $300! They can keep my money forever and I have no recourse. Don't use Wayfair. If you do and there are issues, good luck. Their Customer Service have not been helpful to resolve my situation.

I have ordered numerous items from Wayfair over the last few years. I can't say I was 100% satisfied with the products I purchased off Wayfair - it's been a hit or miss as they receive most of their products from different suppliers, so it's largely dependent on the brand/supplier of your furniture. However, every time I had an issue with my purchase, Wayfair's customer service was so easy and helpful with a simple phone call. Every time they were able to replace the item or issue me a partial or full refund depending on the case. The customer service is top notch and that's how you should do business in my opinion. Rest assured I will keep going back to Wayfair when I need furniture or home goods.

Here is my complaint. The order #**. I placed an order on 10/18 and canceled it on 10/20 before it was processed and shipped. However, I was notified on 10/21 7:30 pm that the item was shipped. Wayfair departments have miscommunications so that my cancellation request wasn’t processed in a timely manner. Wayfair should NOT ask a customer to pay for the cost caused by Wayfair departments’ miscommunications. I spoke to a few customer service people including representatives and supervisors. They overtalked but criticized me - a customer. Rude, manipulative, aggressive.

After 2h 45mins on the phone and talking to 10(!) separate people with Wayfair and Bosch trying to get the dishwasher I ordered last Wednesday, that was supposed to arrive on Friday, that I then had to call to find out why it wasn't delivered on Friday, only to be told it was on a truck and could be delivered Sat, but Sat didn't work for us so the next available date was today (Wednesday - 5 days late), only for them to now tell me (after having to call back to find out why I hadn't heard anything about delivery), that there is no dishwasher until at best (!) early November!! I am APPALLED at the customer service from both Wayfair and Bosch in not stepping up to solve THEIR problem.

I ordered an item from Wayfer and I received the shipping estimate will be 10 days and I cancelled the order after one day, then the next day I received the email regarding the item has been shipped, totally clear that the item is not shipped but they try to send you anyway just for making money. Wayfair don't care about customer...

I was in good standing with Wayfair ... paid my bills on time ... credit line increases without asking because my credit was good ... got notification from Credit Karma that my account was closed ... when I spoke to Wayfair they stated they are no longer using their old bank and I can reapply for their new credit card through CitiBank ... I am extremely upset because by Wayfair doing that it affects your credit score (debit ratio along with an account being closed) ... if they were going to switch banks then that bank should have taken on all the credit card accounts not ruin people's credit even if it is a couple of points ... I will not use Wayfair anymore.

I spent $149 for a crooked chair. Their description said a kids chair and desk for $149. Well totally misleading no desk just a crooked chair. I have called too for no compensation or anything. They refuse to do anything. They say they will change their description. You have been warned. Stay away from Wayfair.

Approximately one month ago we began the process of ordering furniture to furnish a winter home we purchased 3000 miles away from our main home. Before placing the first order, we called Wayfair to see if we could set specific delivery dates so that we would be able to be there for delivery. The woman we purchased the home from is 84 years old, lives alone. We wanted to be able to get deliveries on the same date or at least the same week so that we could put them in storage. We were told that we could do that. On furniture deliveries, Wayfair would allow us to set the date and all others could be managed through Fed Ex. First, Fed Ex would not hold most of the smaller deliveries (art work). And what they would hold, there was a charge for.