Wayfair Reviews

Purchased from Wayfair based on their (expensive, but I hoped worthwhile) assembly option. Furniture arrived several weeks after shipping/delivery date (as with other reviews). Furniture was dropped off and NOT assembled. The excuses are “takes too long for our delivery agent to assemble” and “our delivery people do not have liability insurance for assembly”. Really?? Wayfair knew these products and parameters before delivery. Wayfair misrepresented their products and services.

Three complaints about Wayfair so far.

I purchased rug and the color was totally different. They did not let me write the review about it so for the other client to know what to expect. My review was deleted 2 times. They only keep the good reviews. Shame.

I ordered a large standing floor mirror and it arrived broken. It was very large and heavy & when I asked Wayfair to have FedEx pick it back up they said FedEx won't pick up broken glass (even though they delivered it to me broken). Wayfair tried to tell me to deal with disposing of it on my own (at my own expense). I called again and pushed back and the next person I talked to said that they would have another service (other than FedEx - NSD) call me for pick up. Hurray! Except the next day a third Wayfair agent contacted me and told me that that person was mistaken and I had to dispose of it myself. I pushed back again and she finally told me that another service can come pick it up (the same one the second guy tried to set me up with before she interfered).

This is the first time to write feedback for the company. This morning (06/03/19) I had an issue with the mattress and I wanted to return it, I called Wayfair customer service Jennifer helped me a lot and she spoke clearly, she clarified everything easily and she fixed my problem. I'd like to say thank you for Jennifer ** and Wayfair.

We accidentally entered partial information for the business account and there's no way to stop the customer service from calling us every single day. Crazy people! We didn't buy anything from the business account and what we bought was at original price. We told the customer service that if they kept calling us every day we would cancel every order with Wayfair, but they are still calling us now. These people really don't make any sense in doing their business. They won't respect customers' review at all.

I ordered multiple items that stated they would arrive within a couple of days and most items took weeks. Also one item arrived nothing like the item I ordered and they wouldn't collect it. The biggest item I ordered took a month to arrive despite website stating couple of days. A real hassle from start to finish and I would never use this company again. This is my first ever online negative review but I felt others should know.

I was supposed to receive this order on May 24th. I called customer service 2 times. One when it did not come one the 24th and then the following week when there was still no updated information. The item is now on sale showing that it will be delivered by June 24th. I still do not have any updated information on my item.

Prior to checking out your order, Wayfair tells the customer that they "will receive the product by X date". It isnt until you submit your order and pay that they then say that X is only an "estimated shipping date". I purchased a $500 fire pit that said delivery would be May 31. Then it changed to June 3rd. Problem - I needed the fire pit for a party on June 1. So I had to go purchase another one.

Wayfair’s customer service is second to none. They did everything possible to make my purchase satisfying. I will always feel confident shopping with Wayfair. In my opinion they are the best. If you want great customer service shop at Wayfair.

Bought 6 lounge chairs for outdoors and they have rusted after two seasons. I even stored them indoors during the winter. One chair in particular just broke in half and collapsed. Wayfair was unreachable by chat, email or phone to resolve this problem. I would not recommend Wayfair to anyone at this point. Cheap products, poor customer service and no warranty.

I ordered a window sill planter May 24. Last info I got from Wayfair is the delivery date is June 17. I probably took regular shipping but still that is a long time for delivery. Looks like they need to increase staff??

Ordered a faux leather couch. It was fine as far as ordering and delivery after. When I opened the packaging I found that the legs and cushions were missing. Called Wayfair after 20 minutes after delivery to state that I was missing the legs and cushions. Although very nice customer service they just kept telling me to check the bottom of couch which I had already did but I did double check had my husband check also. I was rerouted to a customer specialist who stated she was going to solve my issue and would contact company to have the pieces sent.

My wife ordered a piece of furniture. It is supposed to be delivered today. Tracking was last updated 5 days ago. No idea if it will actually arrive today, so we called during business hours. The recording advises to call during business hours. If the purchase were on my card I would send in a dispute notice to my credit card issuer but it isn’t. Sorry but I am totally unimpressed with Wayfair.

About two years ago, I purchased a bed for myself and a bed for my son on Wayfair. I bought platform bed for us both. When my son’s arrived, it was clear that it was not an actual platform bed. It only had 4 slats across. My son ended up sleeping on it and it broke within one year. Now, mine is literally falling apart. The whole frame is busting and I’m afraid to sleep on it. I paid almost $1,000 for the two beds and within two years, they are both broken? Don’t waste your money at Wayfair. Lesson learned - now I’m only buying major furniture pieces at an actual reputable furniture store.

I applied for a Wayfair credit card and have good credit and they asked for a utility bill, SS and ID and weeks later never approved or declined my application. It's shady to ask those type of request. I have new credit that why I abided, however you live and learn.

My recent experience with Wayfair/Perigold for a $2k bed is a nightmare entirely: the original set came with defects so I requested for replacement of some parts; the following replacement appointments (5 of them) were all failures as the replacement parts were either missing or not carried; I finally argued for a replacement of the entire bed, for which I waited another two months as it was back-ordered, and you know what, they did not have the COI ready and the driver refused to deliver even though my building manager is nice to let them in. After all these, I gave up and would not do business with Wayfair any more. The most ridiculous thing is every time you call, you are greeted by a "manager", who has no capability or not in the position to resolve an issue. You will have to call another hundred times before you can reach someone who can really do something. So, stay away...

I was disgusted to find that Wayfair sells bath mats, shower curtains, duvet covers etc with the images of Hindu gods. As a Hindu I am mortified and I have decided not to buy another product from this company until they remove all the objectionable merchandise and apologize.

I ordered a piece of furniture for my kitchen. (Am waiting as we speak for someone to come assemble it.) I will never order anything that size from Wayfair again, however because they left the huge, heavy box in my apartment building's lobby. Despite the box having a picture showing two people and labeled "team lift" I was left to fend for myself with it. I am a small woman of 69. I had to enlist the help of the small young female security guard and between the two of us we barely were able to scoot it along the floor, into the elevator, and down the hall to my apartment. They should provide delivery to your door in the city. I tried to contact someone through the website but there is no email portal and their phone was out of order. More to come re the setup.

I ordered bedding for my daughter and clicked to place order For $100.13, but Wayfair charged me $111.26. The service department consultant was incredibly rude and blamed me for the mix up. I told her that I had never had it happen before, and I shop online frequently. She said that it was my problem.

I received the lamp hanging in a box whose packaging was inadequate. Since it is a very fragile item, there should be good protection. The lamp was crushed, the welds were unfastened and the structure was all crooked. At $300 a lamp is shameful. Really disappointed.

The three items I bought at Wayfair, a small side table, a bookcase, and a barstool, have turned out to be of very poor quality, and one even came with a warning sticker about chemicals used in its production that are cancer-causing! Seriously!?!? It cost so much to return the items that I'll have to get rid of them some other way - but I will NOT be ordering from Wayfair again. The products are so cheaply made. I'm embarrassed to have them in my house, and my house is not fancy. I'm very, very disappointed.

I chose just one fantastic item I’ve gotten recently (it’s the most beautiful Turkish rug I’ve ever seen), but I think Wayfair is the best online store, period. This is a long review with lots of anecdotes, but I’m taking the time because I love Wayfair that much. In the last 12 months I’ve placed 18 or 20 orders, and ALL have been positive experiences (ordering, delivery time, the item itself). The selection and prices are fantastic! Of course many things are out of my price range, but I just wait till a sale, and they have a lot of those. And if I can’t order a $2000 couch I love, I like that Wayfair shows you similar items that you might not find easily on your own (because their inventory is immense). And don’t think of Wayfair as just a “home furnishings store.” All three of our best cat trees and best cat carrier came from Wayfair. Their pet selection is phenomenal! Actually, I think Wayfair has just about everything except for clothes.

Literally the worst service I’ve experience in a long time. I would never recommend anybody to this company, I order my table and sent it to my job location. I notice I did this and wrote in the note section that I would tip and that I needed the address Change to another location that was only 4 miles down the road. I received the confirmation saying it was at the warehouse so I called to make sure they got the address change. One employee act like he was typing it in but clearly he didn’t. It still was sent to my job. They wouldn’t agree to bring it to me so I told them to drop it off there. 10 mins later I get there and the driver was already gone... Terrible terrible terrible service and a waste of time. Don’t buy here.

I discovered a charge from Wayfair on my debit card. I never purchased anything from Wayfair. I contacted Scott and customer service who was very nice and connected me with the accounts Department. After spending 45 minutes on the phone with them given them details about myself in my transaction they discovered that somebody in California had purchased something from my card. I live in Massachusetts. They told me they would take care of this and I would have a refund in my bank in 2 or 3 days and to hold off contact in my bank as this would make a delay in their deposit to my bank.

We had a bathroom remodel and ordered a vanity off of Wayfair on 5/3 with a delivery date of 5/13. Remodel is going well but no vanity as of 5/15. I tried to give some leeway for problems with delivery and such so I called on 5/16. Was assured delivery company had my product and they would be calling that day or the following to schedule delivery. Come Friday at 4PM I called Wayfair again only to be told the person I had talked to the previous day was "mistaken" and that my package was in the process of being shipped with a new delivery window of 5/23!!!! When I addressed my concerns I only got generic responses of "We are so sorry" and "Nothing can be done." Indefinably wont be using their business again in the future and will be contacting the credit card company if they continue to lie about the delivery of an item that has already been paid.

Late at night I was shopping for furniture to buy as we were moving in 2 weeks. I selected some items but then realized I needed more things. I started a new list and accidentally selected buy now and was taken to PayPal and went through the whole process not noticing that they had the wrong address for delivery. I never saw an option for a different delivery address. I was able to cancel the first order but minutes later I wasn’t allowed to cancel the second order with the wrong address. I tried to cancel for the next hours and next day they said it had already gone to shipping. I told them it was the wrong address and they said it would have to be returned to their warehouse before I could get a refund.

This is my second major purchase from Wayfair for outdoor furniture. The first time was an outdoor sectional and it took 2 months to be delivered. The second time was a fire pit and it's not here after 2 wks. They really don't know where it is and I paid extra money to have it shipped faster. They really need to work on their shipping practices. Free shipping simply isn't worth this!

I was looking for curtains on Google and an ad for Wayfair.ca popped up. Visited their website and found the blackout in the colour I wanted. I was surprised to see how many different sizes were available and found a size that matched my windows perfectly. Being impressed I searched for a rug for my bedroom. Also found a nice looking rug. Over a thousand reviews, video recordings of the rug and photos with zoom in feature, makes me feel good about my purchase. The cart and checkout procedure worked perfectly, and I liked the option to sign in with my Google account. The information is great, and now I hope that the product will live up to the great shopping experience. Can't wait - arrival date is on Wednesday. :-)

I order a King Mattress in February 2019, it came with two new box springs, I received the Mattress on time but it is now May 10th 2019 and I have still not received the Box Spings and have been sleeping on just a Mattress for 4 Months now.. I've spoke to Multiple people who said it shipped to their shipper then it got shipped back to the Factory, now they are shipping it back again. I've yet to receive it.. DO NOT BUY HERE UNLESS YOU ONLY WANT PROBLEMS AND WANT TO GET RIPPED OFF..!!

I received my mattress 1/4/2018 and it's 5/8/2018. I can feel the coils thru the memory foam. I contacted Wayfair, they send me thru a bunch of transfers and then tell me to contact the manufacture. I contact Serta/Simmons. They tell me that Wayfair is suppose to handle the claim. I now have a mattress that has a 10 yr warranty but no one wants to take responsibility.

I ordered and grill and paid for assembly. An appointment was set up to have the grill assembled. The appointment was cancelled 2 hours prior to the scheduled time. They rescheduled and did it again. All of this two weeks after I got the grill. I finally requested a refund of my assembly money and unhappily did it myself. I requested a partial refund on the grill and was told they would schedule another appointment with the company that already rescheduled twice on short notice and ignored my refund request.

I recently contacted Wayfair about questions concerning my recliner. I spoke with Jessica **. The kindness and patience she took with me was amazing. She not only answered all of my questions, but also offered a host of alternative solutions to my problem. I would highly recommend Wayfair for anything. From the prompt shipping to the outstanding customer service, Wayfair backs up their products 110%. It is so refreshing to deal with a company that still puts customer satisfaction first. Thank you Wayfair, and thank you Jessica **.

The desk came broken. Called immediately for a replacement part, has been 13 days and still have not received it. I wrote a bad review on the product on their webpage and they won't post it, it has no bad language. Customer service is the worse, they just say sorry but do NOTHING about it!

My wife was wanting a pool lounge for Mother's Day. I found one for her that she wanted. I called to make sure it was available since it was a sale item and I needed it in a timely manner and needed to make sure it would be here. They said they had it and would ship that day, which was great. 5 days later it hadn't come like they said. So I called to only be inform they didn't have it to ship so they never shipped it and didn't let me know so I could shop elsewhere. So now I have to rush and pay extra to get one in before Mother's Day. And all they could say was sorry for the inconvenience. Will never use them again.

They truly are customer oriented. I had an issue with one the order, they did not give me a single but about my request. They truly want you to be satisfied and I guess more importantly go back to them which I will defiantly do. Do note if you do buy the cheapest thing you're going to get "ehh" quality things but for mid-high range you won't be disappointed.

Purchased a flame table at a discount price and the company provided a shipping date almost 60 days in the future. I accepted that date because the sale price was good. Now, two days from ship date, I check my order status and it has been cancelled. The unhelpful supervisor I spoke with via phone support gave a barely understandable reason for the cancellation.

Let me start by saying. Wayfair is awesome, great, impeccable service. If you have an issue they will resolve it go above and beyond. They use a 3rd party company furniture but they will make sure you are happy. I had an issue with my furniture I had going on 2 years and paid a pretty penny for it. The furniture has all the bells and whistles lights in cup holder, charger port, electric recliner. All stopped working after a year... that’s how long the manufacturer's warranty it for “Coaster Fine Furniture“. Wayfair gave me their number to reach out to see if they could possibly help me get it fixed. Reached out to them. Well let’s just say I am a proud owner of furniture that does not recline or charge or light up. Wayfair on the other hand is, has done everything right. Thank you Wayfair. Please if you are afraid to order furniture online go through Wayfair. They will take care of you.

I ordered a patio furniture set 2 weeks ago from a friendly “live” representative that was very good. She promptly sent me an email with a confirmation number. A week later I had not heard a word nor received any emails regarding delivery. I called back to inquire. The same friendly gal called back and left a message saying she’d be out for 4 days but would call on Monday. No call on Monday.

Hi. I purchased a grill from Wayfair early on morning that was on sale, later that evening that just canceled the order. I reached out to them saying that I lost on purchasing other grills that were on sale and if there was really an issue with the order they should've reached out to me right away. The woman on the phone although nice was not particularly helpful. Just repeating a standard robot answer. So in short if you don't really need the item then you can take a risk and try getting it on Wayfair, but if you really need it don't take the risk.

I wish I could give negative 5 stars! I feel this company is a big scam for its false advertising and its bait and switch tactics. So we purchased a bbq for our school and received an email confirming the purchase and that delivery will be made shortly. Then like a classic bait and switch false ad they send me an email stating that they will not honor my purchase and will give an opportunity to buy something more expensive. What a scam!!! Stay away from this company. Scam scam scam!!!

Simply put, I made a mistake and ordered the wrong rug on a Sunday. I immediately noticed the mistake and frantically searched for a way to cancel. They only offer two reasons for cancel, neither of which were accurate for my case. In any case, I selected the reason "No longer need the item.". I also provided a brief description that I wanted to cancel. This was LESS THAN TWENTY MINUTES after ordering. I then still felt uneasy and called customer service. The woman I got said that unfortunately once a consumer places an order, no matter what, they have no way of cancelling the order. Say what?? Aren't we in 2019?? Shouldn't this be a given for ANY company that specializes in shipping and online delivery????

I liked the design of this sideboard and thought the odor inside the sideboard was temporary. For weeks I put trays of baking soda inside, then tried dryer sheets. Nothing eliminates the odor!!! I don't know what to do next. Am trying to get help from the company but to no avail so far. Wish I had never ordered this sideboard from Wayfair.

They charge people 35-47 dollars a month to pay a third party bill. They charge finance and third party billing fees. I've been paying them 100 dollars a month and only 20 dollars of that comes off my bill. This is not fair. One bit! We work hard for our money and to charge people that amount is unheard of.

Do not buy anything from Wayfair, All Modern, Joss and Main, or any other company that is affiliated with Wayfair. Each time I have made a purchase from this horrible company they sent me the wrong item. I ordered a Marilyn Monroe picture, they sent me a sunflower. I ordered a beige area rug, they send me a gray one. And they keep wanting to send me a gray rug. I hope I get my money back. If I don't, I will have to take other steps.

I have purchased a iron bed and a sofa/loveseat combo and they were both at great prices. The sofa/loveseat is kind of hard to sit on for long periods of time, so I guess I don't have to worry about it getting "butt" dents. Also putting the furniture together was pretty easy.

I was so shocked to read that there are bad reviews for this company! This was my first time using Wayfair. I ordered the wrong size bed and it had already shipped by the time I realized it. I called the day before it was to be delivered, expecting the call to result in anguish but it was the complete opposite! It is rare now days to have such a pleasant customer experience especially doing a return. Companies just don't treat you very nice when you want to reverse a purchase. Conley was pleasant from start to finish and he resolved my issue with the just 1 phone call. He called FedEx and had the order re-routed. I am extremely happy and I can't wait until my refund is processed so that I can reorder the correct bed frame. I am happy to spread the word to everyone I know about the amazing experience. I highly recommend Wayfair! I'll be looking to write a Google and Yelp review. Awesome!!!

I bought a tv console that had 20 good reviews on it. It had gone on sale but did not reflect the sale price on the item link saved in my cart or my favorites. I had to search for consoles in grey wash to find it. They create new listings for sale items. It was common for me to find two or three listings for the same item. In addition I found dining sets cheaper to buy by the piece (table and chairs separate) than it was to buy in a set. Anyways, this tv stand we put it together and it is not sturdy at all. Pushing it across the carpet 6 inches caused to to fall apart. All made of particle board. The box lifting the furniture up caved.

Okay so I was sooooo wary to purchase from Wayfair because of the terrible reviews online everywhere, but I decided to chance it because they had a coffee table I was in love with at a really good price. I winded up spending about $300 on a lifttop coffee table, a Keriug coffee pod holder, and a set of sheets. Boy, was I surprised. Everything shipped with 3 days, and delivered within a week. It was delivered right to my front door, all packaged nice and tight. First, the coffee pod holder, not hard to mess that up, so it was perfect and exactly as described. Second, the sheets. They fit perfectly and truly feel amazing, even my boyfriend (who doesn’t know a thing about thread counts) said he could feel a difference from our other lower-quality sheets.

Ordered 2 freestanding bathroom cabinets. The first one went together easily but the second, identical to the first has been manufactured wrongly and cannot be assembled. We also ordered an ottoman, which when I opened the box found the wood had split where a screw had been inserted during manufacturing. Of course this isn't Wayfair's fault but I do feel that Wayfair are selling cheap rubbish at inflated prices due to other furniture we've bought from them being cheap imported chipboard construction but advertised as quality items. We are still waiting for our dresser to arrive which has been delayed twice from original shipping date given at time of order. Do yourself a favor and shop elsewhere.

I bought my Kitchen Chairs from Wayfair -- these chairs were shipped to my home free of charge and one was damaged. When I called to see if they wanted it sent back, they said no. They would send me a new one and they did. We fixed the broken one and are still using it. Great Company to buy from.

I recently purchased four mirrors from Wayfair. Two of the four mirrors we broken when they arrived. The way they were packed, I’m surprised they weren’t all broken. I contacted Wayfair and they didn’t have the mirrors I ordered at the price but had some that were more money. I was charged extra for the new mirrors and told that I couldn’t get them for a week. I’m in the middle of building a house and this has slowed up my progress. This could have been not an issue had Wayfair’s shipping department properly packed my item. I feel that the burden has been put on the customer. I will not order from Wayfair again!

I ordered this item a few days ago and received it on Saturday. It's Monday now. https://www.wayfair.com/furniture/pdp/union-rustic-canty-arrow-end-table-unrs4630.html. It became the single most incredibly disturbing experience that I have ever had with an online retailer.

Just a few weeks ago ordered a living room rug 5 x8. It came quick delivery, was perfect colors, great texture, super price. We love our new rug. Okay, Wayfair has great website to make easy choices. Lots of items and good prices.

So I bought two leather picture frames ???? that were beautiful. I had them shipped to my Sister so she could make some very special pictures for me and she sent me back videos of how both frames were completely damaged. The frame was totally unhinged from the backing... BOTH OF THEM! I sent Wayfair videos of the “talking frames” and they are going to give me instructions on how to send the damaged goods back. Why? So you can resale this garbage to another unfortunate customer - NO!! I will not inconvenience myself by printing out labels, buys shipping boxes, going to UPS, standing in line to send back garbage that you should have never EVER shipped me! 1st & LAST purchase!! Bye????

I was told I could keep using store credit and eventually get a refund for any amount left. When I asked for the refund, they could not issue it without the original credit card on file. Beware of this if your credit card is lost, compromised, or expires.

They canceled a $1500 order I placed without notifying or trying to contact me. When I order I received confirmation on their website and then an email confirmation. Two days after the date of when it should have reached their distribution center, I just checked my status on the App and my order was canceled. No explanation or email notification. I called and they told me they canceled it. No further explanation. I am now trying to work with my Credit Company to check when and if I have received a credit when they canceled the order. Terrible. I’ve deleted my account for both Wayfair and Joss & Main. Never again.

soon... This is crazy.

After placing an order for 3 metal home address signs, I realized that I had given the wrong digit for one of the 3. I called 12 hours later and was informed that the order was already being processed and could not be changed, even though shipment was a week or so out. I later received notice that my “delayed” order could now be expected 2-3 weeks from order date, even though it could not be changed 12 hours after placing order. Order now cannot be stopped but can be returned? I will not return as I fear I would never receive any credit then be further in the hole. Maybe my neighbor will like his new sign since it will have his address instead of mine. Goodbye Wayfair.

I have purchased many things from this store and I have always been extremely pleased with the results! Shipping is prompt and reasonable and they offer a variety of selections for all sorts of different items for the home.

I also ordered a grill and was charged then no email and they canceled my order. Same excuse as others. No grill because of technical error. Price was too good for them to honor so they just canceled everyone. Bad business. Lost me forever.

many more, will never order from Wayfair again.

Just like another individual who posted a complaint here, I also purchased a Weber Grill. My card was charged and the order was processed. A day later I received an email stating that they listed the price wrong and would not honor my order. I called the company, spoke with the customer service and they would not make up for what was their own error. The best they would offer me was a coupon for a future purchase. I don't think I will ever buy anything from Wayfair again.

Like many others, I ordered a piece of furniture during the BIG sale this past week. The transaction went through but the next day I got an email that there was a “pricing error” and am still waiting for a refund. Saw several other reviews of others this happened to, so what kind of company is this? FALSE ADVERTISING! Honor the price on the website! I will never order a thing from Wayfair again.

Ordered a sofa and loveseat during their special 36 hour sale. Well apparently they just list any old prices and then a day or two later tell you sorry, they listed the incorrect prices. I had bought a rug and paint to match my anticipated new furniture. By the time they emailed me cancelling my order, their sale was over and they wouldn’t honor their sale prices or find me anything comparable. Basically, they very happily told me they don’t care and there was nothing they would do for me. I told them that a company this large would normally honor their own prices and mistakes but they don’t care. I will not use them again and I encourage others to skip over this company and to use someone reputable. We need a class action suit against them because they do this often.

I purchased a Weber grill. My card was charged and the order was processed. A day later I received an email stating that they listed the price wrong and would not honor my order. This is also my first and last order through Wayfair.

WAYFAIR WILL NOT HONOR THE PRICE THEY LISTED. I ordered a Weber grill and they charged my Amex card only to receive an email several hours later advising that they made a pricing error. I called and they refused to make it right. This the first and last order from Wayfair.

First off, I don't really consider Wayfair a furniture company. Yes, I buy inexpensive pieces from them because I have a Belgian Malinois who can do incredible damage to furniture. To make it short my shopping at a Huffman Koos days are over! What are my preferences in furniture? Let's say, Broyhill, Henredon and Selig. You don't find much of this quality furniture in Florida unless I go to Miami or Tampa. You don't find many refined taste furnishings in the South unless you go to an antique or consignment shop. What can I say we have a much more refined and varied taste back home in NYC!

I have ordered from Wayfair several times. I have been pleased so far. One time I had to send a chair back and didn't have a problem. I like to look at their clearance center and get real deals. I also bought Christmas China (Lenox) a set of eight. I haven't had any problems.

I have extensively exchanged correspondence with Wayfair regarding the lack of transparency and clarity in their online website advertised prices and the sudden changes once you accept buying an item online. For privacy I will not share the correspondence, however my advice is to make sure that the first price you see from specific merchandise does not go up once you accept the purchase. Other than that they have good quality merchandise. It is just a shame that either unintentionally or intentionally they have what looks like a bait and overcharge glitch. I simply will not shop online with them anymore.

So I'm going to be completely transparent about my experience in high hopes that nobody else will go through what I've been through thanks to this company. In late June of last year, I placed an order through their app that you can download via phone. I picked out a few quality looking items and then went to hit the purchase button. It was late. I was tired. It didn't go through but it didn't deny the payment (but I didn't know this yet). I hit the button out of frustration a couple more times and then went to sleep. When I woke up, I tried once again as I lived in Rexburg Idaho at the time and needed these items because nothing home goods related was available to be shopped at out where I was located.

You see in the reviews of certain items to beware and read the descriptions of what is included in the items. THE DESCRIPTIONS LIE TOO! I was looking to order a table that was titled "Dining Set with 6 Side Chairs". You would think 6 chairs, so to be safe I check the description which stated "What's Included? Table Chair(s)". Even the Features showed "Features: Set includes 1 Table and 6 Side Chairs". Went to chat with customer service about this, and the girl informed me that there were actually only 2 chairs and that it would be about double the price to get the full set. That they had the description wrong. They also wouldn't honor the price or think of giving any sort of discount for the inconvenience/false advertising.

I ordered an open box item when I saw the claim online that they carefully inspect returned items. The item was delivered and instead of a king size headboard, all I received was what looked like the end posts. When I called customer service I was told that this happens and that contrary to the claim, Wayfair just takes the customers word for it that the items returned are all in the box in good condition and will resell and reship without actually inspecting the item for damage or missing parts. Wayfair’s method of handling the issue was to refund my money since that was the only “open box” available for that item and considers THAT good customer service. I want the item I ordered at the price I paid.

I placed an order for a daybed from Wayfair on 21st March and it was delivered on 29th March. I chose the daybed as it was self assembly and I have narrow stairs leading to my flat so getting assembled furniture up the stairs would be a nightmare. The guys arrived and I offered them £20 to carry the packages to my flat, which they were happy to do. My son helped me put the sofa together, it took about 30 minutes and I am very very pleased with it. It looks expensive but is a reasonable price. I have placed another order for some items, one of which has already arrived, the other 2 are expected this week. I am glad I ordered before reading these reviews as they would have put me off purchasing from them and I am very happy with my daybed.

I buy some patio furniture, it is dumped in the neighbor's driveway looking like it was thrown off a 2nd story. I call their off-shore customer service and they say, "No problem, we'll send you another, no charge; you dispose of the damaged one." So the 2nd delivery arrives and box is in better shape, but still looks pretty rough. I decide to keep it and am waiting for the bill... When I finally get a phone message from Comenity Bank saying my payment is late I call them and explain I have no statement yet. They suggest I should have known I had a payment due and called sooner??? With what info?

Do not order from this company. I ordered a cake top for my son's wedding (**). I received very dark skinned bride and groom. So considering my daughter in law to be is a blond blued eyed young lady I do not feel the cake top is appropriate. I asked for a replacement and was told I would receive it in a couple of days. I had to send a picture of what I received which I did. Because it didn't go through their system they cancelled my order. My son's wedding is a couple of days and I now have to cake top. Of course they notified after they cancelled my order. Unprofessional to say the least. Thank you Wayfair for ruining my son's wedding cake.

I ordered about 7 different items from them and scheduled all to be delivered on the desired date, as they allow you to do so (or at least you think you think they're allowing you), but every single piece of furniture was delivered on a random day and not per the scheduled deliveries. Items were damaged and Wayfair didn't care to do anything about it.

Wayfair's "next day delivery" rush is fraudulent. Wayfair should state on their website that if you spend $40 for RUSH NEXT DAY DELIVERY - that it really means the item will be delivered on FedEx's terms between the hours of 11:00AM and 8:00PM and not necessarily during business hours.

I have made two orders with Wayfair but have never received an item. I was told my recent order for a footstool would be delivered Monday the 3/4, I took a day off work and waited in all day but nothing arrived. I have had to cancel order as cannot take another day off work, I am now fraudulently being charged 5.00 for a return on an item I have never received. This company is totally incompetent, dishonest and borderline illegal. Do not use them at any cost.

I ordered a $300 sofa from Wayfair. After being a week late, the delivery men charged me extra to carry it past the front door. They wanted to leave it out in the rain. Extortion, and they scratched my front door frame. They left immediately as it was raining, leaving NO paperwork. Three weeks later the old scrap pallet 'lumber'(from China) in one side cracked and broke into three pieces. The leg split around the screw into two pieces. So damaged a local carpenter said "forget it" Would need to build an entire new side. Called Wayfair, "No paperwork, no warranty" Though they had my purchase order, and delivery date. Tough. No Tickee, no washee. And never a Wayfair purchase again. Tried to donate to local Goodwill, they laughed and wouldn't even take it. I had to pay a junk driver to get rid of it. Buyer Beware.

I ordered a sofa from Wayfair in which they said it would take 30 days before it was delivered. I was fine with that cause I have ordered from them before and had deliveries made. The first delivery from Wayfair was a love seat. The delivery came after the scheduled delivery time and they delivered it into the house. They damaged the front door as they were shoving it in the house. But the damage was not bad. I was frustrated but ok with it.

Not only do they send me the wrong product, they then say I cannot have the item I ordered because they made a mistake online and the cost was listed incorrectly. Not my problem, honor your mistakes, otherwise the website has zero integrity! Further, they tell me that I will be charged if I do not return the product they sent in error. So they want me to either stay home for UPS or drop it off at a UPS. Their arrogance is unreal. I have to take time out of my work life and resolve their error?? Honestly, do not buy from this site. It's a complete disaster and they will hold you hostage with your money!

I didn't know there was a California Prop 65 Warning on this item (item that contains cancerous chemicals). I wish they had put it under the description of the item, so I could of decided to buy it or not. Instructions looked like they were photocopied. Screws smelled like machine oil. We ended up not requesting a refund, because:

I ordered a pair of pictures for my wall that were pretty significant in size, paid almost $300.00 for the set and when they arrived at my house one of the two were broken....The glass in the picture was cracked. I called Wayfair and they sent me another set and when they arrived 3 days later one of the two was not only cracked but broken to pieces, it was like someone had thrown it. The glass was all at the bottom of the box and I was surprised I was not cut by any of it. I called Wayfair and their answer was to send me yet another set of pictures.

The hot tub was scheduled for delivery so I scheduled a day off. I was told I would receive a call the day before. I did not receive a call so I called them. I live 1/3 mile off the road and have bad cell coverage. The morning of the delivery I received 5 conflicting emails about delivery. I called and got an answering machine then they cancelled my delivery then sent me an email on how sorry they were the item did not work out for me followed by a survey. What a joke. The $100 I "saved" by going through Wayfair cost me 5 times as much in missed work. They are trying to replace actual humans with bad technology.

My account was recently charged $25 on returned payment fees because the transaction did not go through. My payment option account was verified on their website technology and successfully scheduled payment before the due date. Nonetheless, when I called customer service rep was told that they can't waive a returned fees because the banks to banks processing fees! Here's the question, if they didn't have the correct bank account numbers (in my case their website technology did verify my account) so the $25 returned payment fees were charged base on what circumstance? Their labor fees? In addition, when I was talking to the representative he told me there's a way to avoid late payment charge if you give them a reasonable excuse!! But not for someone trying to make a payment on time and trusted their technology. Wouldn't recommend especially for a company couldn't hold up its customer service standards.

I purchased an oversized chair from Wayfair at the end of January. Initially, the shipping time said 4 to 6 weeks but shortly after purchase that timeline moved to 7 to 8 weeks. Well here we are almost at the 2 month deadline, I go and check my order and it now states my chair is on back order. Like WTF. Wayfair if you don't have the goods then don't advertise it. It's freaking ridiculous that a customer has to wait months to receive a piece of furniture. I also bought a loveseat around the same time which was just delivered a couple of weeks ago despite having a initial delivery date of 2 weeks. Not that the other bad reviews aren't enough warning but, beware if buying bigger furniture pieces from Wayfair because they seem to suck at delivering it in any kind of timely manner.

I bought many things, from outdoor glasses, dishes, decorative items for my house, plates. I bought a chair for my bedroom, sent my daughter a chair and sent my granddaughter desks for her room. The best purchase was a bathroom vanity. It was the same as in the store, same manufacturer for 1/2 the price. I did have no problem with the plates. I ordered Melamine outdoor plates. The top plate in the two packages were broken, not packed properly. Instead of asking me to return the plates they told me to keep them and sent me two more sets. So instead of 16 plates I now have 30. Customer service was very quick to satisfy me without making it a "thing". I am still buy things, in fact I got a package today.

Based on an email I sent to the company today. One of the most important lessons I learned in managing an international manufacturing company serving customers in many countries and languages and which we preached over and over again to our staff is to make communications and instructions as simple and clear as possible. (Our products were "assemble on site metal ceiling systems.")

I just can't get rid of the daily emails. Not sure how they got my email, but despite repeated unsubscribes, I just cannot shake this albatross! If a company cannot efficiently manage its marketing communications, how can consumer expect them to manage ethical dealings? Probably not so much...

I am very disappointed in the lack of customer service provided by wayfair.ca. I ordered a pub set back in January from the site. At the time, the site said it was due back in stock at the beginning of March. I took the trouble to get a quote for the price provided on the site in the event that the price would change when the pub set came back in stock. I began searching the site in March and found that my item was no longer listed. After numerous phone calls and emails, I finally was able to contact the individual who provided the initial quote. She said she would look into it and call me back.

I was looking for some floor lamps and had found a few options that I liked on various sites with very similar pricing. The main reason I ordered on Wayfair was because it promised free 2 day shipping. The items did not arrive in 2 days and are actually scheduled to arrive a full week after the order. There was absolutely no communication or notification of any delay. I find this incredibly misleading, disappointing, and I won't trust, use or recommend this website to anyone.

I placed an order for over $3000.00 dollars. I called and asked them to deliver all the items together. They say "yes no problem." I ended up having 7 deliveries with different dates and different times. I called many times to request to have all items delivered the same day. The only answer I received was to call FedEx and UPS to coordinate it with them. Why? I placed an order on WAYFAIR and is WAYFAIR who should have been who solve this issue for me. OK. I got part of my delivery and I have to say, it is just another disappointment. One of the tables I bought it was supposed to be black. When I opened the box, the pieces were different shades of black. Once assembled it, the edges do not fit, so it looks like a not good taken care of/old piece of furniture. The bookcase pieces were not finished (the painting was off), the edges were broken and the back was ripped. This is just a nightmare. The worst experience ever.

I was shopping for toddler bed frames and found a cute one on Wayfair's site at a GREAT price! The photo advertised a gray metal framed toddler bed for $57.99. When I went to add 2 of these to my cart, the price increased by almost $30.00, each. A pink framed toddler bed, which was on backorder until May 9 and unavailable for purchase was now listed at $57.99 while the gray bed was more expensive. I took a screenshot of the gray bed at $57.99 with the plan to call Wayfair Customer Service. When I spoke to customer service and shared multiple photos, they acknowledged what I was seeing but refused to adjust the price stating it was only for the pink bed and that they could not decrease the price of the gray bed for me because of their "margins". I told them their promotional ads were misleading as the pink bed wasn't even available and the gray bed is what was showing up at the lesser rate.

I purchased this bed in late November as a Christmas gift for my daughter. In March, we realized that the bed was covered in sawdust & little holes... Long story short, it’s infested with wood eating bugs/worms. I checked back on the website, and saw another reviewer posted about the same exact issue in January. We called Wayfair asking for a refund, and they told us there was no proof that the bugs were coming from the bed, after the other reviewer posted the exact same problem... They told us we need to get an exterminator and have them write a report stating the infestation originated from the bed before they’d refund us the money.

I had a terrible experience with this company unfortunately. I tried to buy a pillow, and during check out the screen kept freezing. Frustrated I decided to buy the same pillow from Overstock. Immediately after I received an email from Wayfair confirming my order, I really thought the check out never went through. I canceled the order immediately, but I received an email telling me that the order could not be cancelled. Here I am still waiting for that pillow so I can return it, this is 7 days later!!! I received the pillow from Overstock 2 days later I placed the order. And on top of this I was charged a return fee. I cancelled orders before right after they were placed with Overstock but I never was denied the cancellation. I would not recommend Wayfair to anybody and I will never shop there again.

I purchased a chair from Wayfair. There was a small scratch on the leg. When calling to return it, the representative was professional and kind. I have not ever had such an easy experience with any company. Including Amazon. I will continue my business with Wayfair in the future!!! Thank you Wayfair!!!

I bought a bunk bed with steps attached when my grandsons moved to my home. Both have CMT so I needed sturdy and steps as they both have leg braces at night. Paid on top 250 to have it put together. They did a horrible job putting it together. Falling apart. Top rails loose from the beginning. We constantly have to try and fix. Never again will I waste my money with this company. So very disappointing.

I had ordered furniture with assembly twice with Wayfair. My installer informed me of the only piece of furniture he would be putting together is a nightstand when I ordered assembly for a nightstand, a dresser, and a platform bed. After hearing this I decided to cancel and opted to put it together myself. He then had the nerve to give me a small lecture about what's fair to him when I spent the entire day putting together furniture I paid money to have assembled for me. Money I'm most likely not getting back.

Buyer beware... The delivery service that Wayfair has retained is inept. The two piece table I ordered from Wayfair was delivered with a shelf unit and table bottom, no top. I was assured by the delivery guy it would be delivered two days later. I spoke with Wayfair that day and the next day, twice, and it was confirmed that the delivery would be from 8-noon Saturday. Surprise... Received a call from Wayfair on Saturday morning and was informed that there would be no delivery until Monday due to a labeling error. So, if you want prompt, accurate delivery do not order from Wayfair. Very poor reflection upon the company.

We bought a beverage cart from Wayfair. The product was cheaply made. During the assembly, I had to force some of the parts in place and/or reinforce those pieces with wood glue. Also, the instructions for assembling the product was illustrated by pictures of the parts and arrows, no words (Looks like a 4 year old created it). I went on their site to find any additional information with no luck. I will never buy anything from Wayfair again.

I needed to return three items, because the quality was not what I had hoped for. I spent over $70 of my own money returning these items! This was back in December... It is now March, and they STILL have not credited back those returns to my Wayfair credit card account!!! I am absolutely disgusted at their shady return service. The quality of items I have purchased from this company have all been subpar, so they better resolve this issue soon... or else I am closing my account with them.

I received 1 wedding album and no picture frame, instead they sent me another album. I complained and went to another person who sent me another album. I noticed that the sku# was for the frame but they sent another album. I've been through several different people all promising me to sent the frame which never happened. I ended up going to the manufacturer of the frame to buy it there. I'm sending this now because after dealing with so many for so long they left me hanging. This was ordered in early December for a wedding Dec.29th. It's now March and I've gone elsewhere. Service? Very Disappointing.

I placed an order for a wardrobe armoire. After seeing the charge for our purchase on our credit card I call Wayfair. I was told the would replace the money till product was shipped. No other information from them for a month on the day our purchase was to be shipped. I called them again to information on what was going on with my order. I was informed that my purchase was sitting on dock ready to be shipped. Three days later the second contact from Wayfair in over a month and this one tells me that the product I've ordered is now on back order. This is over six weeks this unit has been on order.

DO NOT ORDER THIS VANITY OR FROM WAYFAIR! There are pictures that show this vanity with a back splash. We received our vanity with no back splash and called to see why a back splash was not included. On the specs, it's misleading because it says back splash included. Spoke to someone in customer service and she could not explain why some of the pictures show a back splash, she could not answer my question. She supposedly spoke with someone in their warehouse and they don't even sell the back splash to match the vanity. I was told it was a common stone that we could match it. (More money on an already expensive vanity.) This is not the case.

I was excited to order order items for a remodeling project and doggy playroom. I had an entire list of things to order from Wayfair but not enough time to sit and shop until the weekend, so placed an order for two small items: An armchair cover and a padded dog cover to go over that. Excited to complete my list and order the rest, I sat down last night to find they had cancelled my order with no explanation other than it was suspicious. I contacted them to ask why they deemed my order suspicious and the only response I was given was a repeated: "Your order has been cancelled. Sorry for the inconvenience." I have ordered before from the same account, to the same address, same everything and now they just randomly decide they will not give me service or provide any explanation. Guess they don't want business.

Ordered curtains that I knew were not top quality but I liked the colors and it would serve my purposes. First, they changed the date of shipping and delivering, then they delivered the wrong size. I called - the people answering the phone are really helpful, none of this is their fault - corrected the size with new delivery date. It never arrived. Called again, they told me - again, excuses that the people on the phone have nothing to do with - that the warehouse was "reviewing the size" to make sure it is the correct one. The size is written in the package, it takes like 5 seconds to read it, another 10 to confirm with my order. How hard can it be? Never using Wayfair again.

I bought matching soap dispensers for my two sink bathroom, which matched the decor. After just over a year of minimal to average use, the pump part broke meaning that soap came out of the sides and not the pump. Upon calling Wayfair they could not replace it and offered only 10% discount of another item. I will not be shopping with them again as it appears their merchandise is not built to last. Very disappointing.

So my wife and I moved into a new home with 0 furniture, starting from scratch. Wife is very particular so we've been purchasing different items at various retailers. Wife spent HOURS/DAYS looking for pieces such as beds, runners (rugs), floor lamps, etc. on Wayfair.com and we ultimately made a decision to spend $500+ via Wayfair's seemingly attractive credit card option which allows you to go interest free over 12 months (perfect). Mind you, we already took a similar 'interest free' route through other retailers and got an INSTANT decision, checked out, walked out a happy customer.

I have spent a lot of money over the past several weeks buying furniture for our new home. We bought a new head/foot board for our bed, it was shipped out next day to arrive a week later, damaged... Ok they gave me a credit, fair enough. Bought a new coffee table on the same day, it was shipped out 2 days after ordered to arrive a week & 1/2 later, it arrives with minor damage, ok they gave me credit on this. Now!!! on February 25th I ordered new love seat/couch set, they estimated it would be delivered to my area on or before the 13th expected shipment date of the 6th. I have spoken with customer service to hmmmm some of them were not so pleasant. For them to advise me that it would be definitely shipped out on the 6th, it is in stock so so so.

I just sold my home that I lived in for 15 years. When ordering from Wayfair... I forgot to change the shipping address (my fault not theirs)... I put in a request to change the address and never received an answer and the address never got changed. I cancelled the order and the order never cancelled. 3 days later they shipped it to the wrong address. I called them yesterday to have them contact FedEx and change the delivery address. It is nearly 5 pm EST time right now. I tracked on FedEx, it still says it's delivering to the wrong address. I did the only thing possible, I called FedEx and asked that they hold for pick up. I'm not sure I will ever order from them again. What an excuse for customer service!

The chair was purchased in September of 2017. That makes it one a half year old, the base of the chair where the wheel are inserted broke. No parts available once you are out of warranty, that’s ridiculous. I will no longer be purchasing from Wayfair. Your policy and the manufacturer you carry are absurd. P.S. I wasn’t expecting a warranty. I told them I would pay for the parts. But she told me to garbage the chair and buy a new one. Well if I have to do that it definitely will not be from Wayfair. I called the number you provided for the manufacturer but they were not helpful at all. They told me that unless you Wayfair order the part for me that I have to throw the chair in the garbage and buy another one. They will not sell me the replacement part because it's out of warranty. That's ridiculous. I need the base for that chair and willing to pay for the part.

I was shopping for 3 glass partition panels for my bathroom. The Wayfair had a great deal on it so I made a purchase. It was too good to be true and it was. They canceled my order, it was over the holidays. After I received the notification I contacted the Wayfair (assigned manager). I was told everything is ok with my order. Waiting, for my order and month later I contacted the company again and they told me the order was canceled. They listed the panels at $120 higher price and would not honor the previous price. After listening to all the dumb arguments I just believe they are using unfair ways of trapping the customers. I will not go back. This company is not worthy of my business. What a waste of my time.

When I took out all the pieces out of the box to assemble I noticed it had several blemishes. It did not look like a new piece of furniture. I’m so disappointed. When asked to return it they said I would get charged over $90 to have or delivered back to them. I have several pictures for proof.

I asked - pre-order... what the dimensions of the furniture AND they gave me wrong info. 40% wrong... 13 inches vs. 18. That is ridiculous... THEY should be sued for fraud. Then I was offered 15% discount to keep the item... (when online it was now 10% less for everyone). They treated me LIKE I did not like the product when the truth is... THEY LIED ABOUT IT!

I have two Sunblossom Solar Wind Chimes and the one recently purchased from Wayfair on eBay is defective; it sits in full Florida sun and rarely chimes. I contacted Wayfair on eBay, no response. Expensive product, epic fail on all counts.

I ordered a 3 drawer and 9 drawer storage chest. The quality of the products are so low that I took them out to my garbage collection centre and dumped it. The 9 drawer was meant to be assembled, but it was almost impossible to do so due to the very weak material quality - if I applied any pressure to assemble the screws, the rods would break. The 3 drawer chest was made of flimsy bamboo like material - couldn't use it. Never buy anything from Wayfair.

So I live 50 miles away from my work. I needed to get a sturdy shed since the 2 flowerhouse sheds I purchased from Wayfair ripped apart after it rained and the wind blew. So I order this shed that says it will be delivered on the 11th. I take off work early. (Mind you I lose money when I take off work) I hired someone to put the shed together. He takes off work to come help me. I know it is supposed to snow 2 days later. I have all the stuff from the 2 sheds stuffed in my house. I get a call from the delivery guys, the message was broken up, but I could hear that he said due to bad weather they can't come till the next day. I called and told them the weather was fine until 2 more days. They tell me their boss won't let them come. I have to pay this guy I hired because he would lose money from his work.

I ordered a couch, was delivered the wrong couch, and they told us to use the wrong couch and they will deliver the correct couch, when they delivered the couch they called once and left no voicemail, my partner didn’t see his phone and called a couple minutes later (not even 5 minutes) and they said they couldn’t deliver the couch anymore, mind you I was outside waiting and did NOT see a truck, they straight up lied. I blocked off my entire day AGAIN for this couch. Called customer service and now I have to block my morning off FOR THE THIRD TIME for this couch, it’s not even worth the savings. They gave us a few bucks back for delivering the wrong couch, but this is out of hand, the money I lost by not working and waiting for this couch is NOT WORTH IT!!!

Kevin ** has been a wonderful account manager for my Wayfair pro account. As a home stager, I sometimes need items quickly or need a specific item but don’t have the time to research the best options. Kevin has helped me with this as well as returning items easily, providing quotes for furniture, and helping me get the items quickly that I’ve needed in a pinch. He been truly helpful and I couldn’t be more thankful.

Was sent an email by Wayfair advertising these chairs that a set of 2 for $183.99. Tried to order them and the total came up as $367.98. Called Wayfair. Told them what the email said, they acknowledged the email was sent out that way and after a long wait on hold (15 min). I was told they could not honor that price and that a "ticket" has been made up to correct the email. Total False advertising, they should have honored the price for me and then put in their "ticket" to fix it online. Won't shop on this website as they are not honest.

Bought a table. Took couple weeks to be delivered. Hour before they were suppose to deliver...they called and said the truck broke down. Waited a week for another delivery. Came. Great delivery guys. Opened first box and first piece pulled out. Broken. Called customer service. They said have repair company fix. They were two weeks out. Called back and they shipped a new piece. (Why that wasn't a option to began with?) Finally got table together and with leaf in table it doesn't close all the way. Small gap! They again offered the repair people. I'm set 3 weeks out for them to repair. I will most likely just get a local repair company. If you want to go thru hell then this is the place to shop! The only positive thing I can say about Wayfair is the customer service is excellent! Nice...courteous. Though I see why with the trouble you go through.

I bought a mattress set in Dec 2018, paid it in full by January 2019 date. Called to make sure that the BANK CHECK for 878.00 was going to correct address. Sent to address instructed, THEY DEPOSITED MY BANK CHECK, and NEVER CREDITED MY ACCOUNT. I opened a dispute like instructed. Priority mailed with tracking to address and dept I was told, showing PROOF check was deposited into Wayfair account, and a copy of check being mailed priority mail, and pictures showing it arrived to their PO Box!!! They have harassed me daily since January 8, 2019... I’ve stated the bill was paid, now they have added late payment fees for each month, reported to all 3 credit Bureaus stating I’ve never made payment and today I received a letter from a COLLECTION AGENCY!!! So tomorrow I will now be contacting a lawyer!!!

The Gayatri leather loveseat delivery took 3 weeks, and arrived with a 12 inch defect along the corner that was very visible, and the tuft buttons slid right out of the cushions one by one. It appears they were not knotted correctly to the bottom. Customer Service was very helpful and sent a replacement, and complimentary unpacking was added to the replacement since it was very difficult to unpack myself the first time with a wood frame inside the box. Replacement had no defects, but within 2 days the first button slipped out and more have since then - even with a blanket over the cushion as a precaution. I wrote a review on the website, but it appears they filter them because my review was not added, so who knows how many others had this problem and could have prevented my purchase for a low quality product. Missing buttons not only looks bad, but is a serious hazard for children or animals who may eat them. Very disappointed.

I just want to say that it was a real pleasure dealing with Lauren **. from the Bryant, Texas call center. She helped me reorder the right size headboard for me. If I could, I’d send her flowers! She’s a great asset to the company!

I ordered a leather couch and chair in October. They were delivered the Friday after Thanksgiving. Both had deep strap marks on the armrests and I rejected them. The delivery crew trash talked me in Spanish, which my son speaks, so he let me know what they were saying. Customer service said they would replace the items. So far so good. Then the wait began. C.S. called several times over the next two months with "updates" which essentially told me nothing, but they did discount the price because of the long wait.

I had a scheduling issue with a bed I bought off Wayfair, and understandably they originally walked me through how to use the FedEx app to put the item on hold. THIS IS WHERE IT GETS IMPRESSIVE: When the app wouldn't register my tracking #, I tried using the FedEx customer service number, and when that didn't work I went back to Wayfair's customer service. Here is everything they did right and more: A human picked up on the third ring and had all of my info and order pulled up. They asked if I could be put on hold and checked back in after 5 minutes on hold to give an update and ask for clarification. They worked with FedEx to offer me the ideal solution to my problem, and all I had to do was listen to the hold music for a total of 10 minutes and 31 seconds.

We purchased a Moon Mystic Winter Wonderland duvet cover with a starry night sky. The picture online looked like a very dark blue sky with bright stars and was exactly what my daughter is looking for. When the duvet cover arrived, it is a much lighter blue - so many shades lighter it won't work in the room at all, with various black and white shapes on it. It does have stars, but the product is so far off the color advertised it is going to have to be returned.

I had placed an order with Wayfair before for some small things like a coat rack, a lamp, and a blanket. That order was fine, no damaged items, and shipped quickly. Less than a week for everything. Thought I could trust them with my furniture needs. WRONG! 3 week wait for my items and when I finally got them, every single one was damaged. My dresser with mirror, all scratched up with a crack in mirror frame. My nightstand, clearly dropped on its corner, smushed in. The bed frame looked like someone had used it before. So I call customer service, nice people, I know it’s not their fault. Have to ask to speak to a manager, again, nice people but could not meet my needs.

I bought some chair covers from Wayfair. First time I've bought anything from them. It will be my last. Chairs cover fit ok but looked cheap. Wayfair charges for returning items unlike Amazon or Nordstrom. And they do not let you select from several shipment methods. They only use FedEx which is a pain in the butt if you live in a small rural community. At least with USPS one can put a small pre-labelled item in a mailbox. Instead I have to find shipping store and drive to it. Wayfair is a cheap company that makes returning their cheap ** difficult.

I ordered a platform bed and it arrived ahead of the date but it arrived with no hardware. I contacted Wayfair and they said search the boxes. I already did. Nothing is there. Please ship hardware because I'm arriving at my new home and would like a bed to sleep on. I was arriving on Friday the 15th and the hardware was supposed to be there. Nothing! Nothing the next day. I checked the FEDEX site. Friday changed to Saturday and then Saturday to Monday. I doubted Monday, since it was President's Day, by maybe. Nothing, then Tuesday.

Is it possible to leave something less than 1 star? This review is about the Company not the products they sell. First bad experience: They have this service of $120 for assembly. While ordering a dining table, a sofa and coffee table I called the customer service and they said that the $120 will cover installation of all three items. Two days later I check my orders. Realized that the assembly service had been applied to only one order. I call customer service. They say it was a mistake and I asked them to cancel my order.

I received my bed on time but damaged. The instructions that came with the bed instructed me to contact DHP (Dorel Home Products) and not Wayfair if there was a problem. That's what I did. DHP was absolutely NO help! I contacted Wayfair on a replacement headboard. Wayfair's customer service is so exceptional! I really like the bed and had to put it together for a "New Home Tour" my area. If the dent had been on the back of the headboard it wouldn't have been a big deal. It's right on the top on front, no way to hide it. I hoped DHP could understand the importance of getting the headboard replaced rather than taking it all apart and shipping it back. They couldn't and were absolutely NO help.

If you are going to order a rug or small item to be shipped, I am sure they would be fine. For furniture that they are to deliver and assemble - do not order anything from this company. Delivery service vehicle "broke down" the first delivery attempt, I waited 4 hours for nothing. The 2nd delivery attempt, they came at the end of the 4 hour window with two burly truck drivers that didn't know they were supposed to assemble. They did, and they broke the piece. Customer service is on the ball, but they don't do anything helpful. Stay away!

I received a notification that my bed was delivered and I was at home. I contacted Wayfair to let them know it hadn't & inadvertently started a return. The bed was delivered to my garage with no knock on my door. I am a woman in my late 50's undergoing physiotherapy. I contacted Wayfair again to let them know that I was not happy with where the bed was left.

False advertising. Promo plans and interest free for 12 months has loopholes. Customer account supervisors and team members have different answers and will keep you going back and forth for months. Buy at Walmart. Same merchandise, same product. Customer Service is terrible. Unfortunately this is Comenity Bank. Great thing is...no more charges on my credit card.

Bought a chair listed as "leather". It is in no way leather, at least not in the form it came from the animal. The "leather" is pealing. Leather does not peal. It is some type of man-made material, likely Naugahyde or bonded leather. Wayfair did little more than pay lip service to this fraud. So I am stuck with a chair that is falling apart, even though I paid a premium price for what was listed and described as a premium product. Do not buy anything from Wayfair that claims to be leather.

I have had 3 different date emails on which day my order is coming. Amazon tells you which day and will be there in the next 3 hrs. My last order with Wayfair!!! They have to do something about this. They do have great products.

I have been waiting on the delivery of a dresser for two months now. The first time the dresser was delivered it came damaged. I was told it would be several weeks until a replacement would be sent. I patiently waited with minimal followup from Wayfair. Finally the dresser arrives only to yet again come DAMAGED! All I'm getting from Wayfair are empty promises and useless apologies. Now I have to yet again wait several more weeks for another replacement dresser. I will NEVER order from them again. Save yourself the hassle and buy from another company.

Love my dining room set, but unfortunately I never checked all chairs underneath until now. One chair has a broken piece of wood that holds legs together. It looks like it was "repaired" with glue, but it didn’t work. I called Wayfair customer service but they couldn’t help since it’s over one year. I wish I flipped all chairs when they deliver them to check under as well. Hope this will help other customers and in the future. This is very upsetting. I always thought ??? can trust Wayfair, but obviously they don’t check quality of their items (even more expensive ones). This set was few thousands.

I am very disappointed in Wayfair and will most likely not use them again. Of 2 orders I placed, the first had an incorrect item shipped (one of 3 sconces was not what I ordered). In their defense, they shipped the correct item promptly. I was not impressed with the quality of another light in that first order either but kept it as I'm doing a major remodel and this is a minor issue to others. Then I ordered a light which came to me damaged. I was told more than a month ago I would be credited. Luckily I follow up on things like that. I called as I did not see the credit. I was told on phone they would push it through (like it was a favor???) in 3-5 days. Now, a week later, I get a vmail from someone that they are pushing it through and I should see it in 3-5 days. Here it is today, another week and no credit yet! I will wait until next week before I call again. Lastly quality to price - I was very disappointed.

I had purchased an open box bed from Birch Lane on Feb 4, I saw the ad on their website of an open box ARTHURS PANEL BED, for $ 129, I called customer service to make sure of the ad, and I placed my order over the phone, the second day that same ad was gone. A days later. I got an email, saying that my order has been cancelled because they do not have it on stock. After my purchase was cancelled the ad went back on BIRCH LANE website with the same open box and same sales price of 129 dollars, I called the company again, and spoke with 3 different representative.

What a terrible experience. They used shopping bags & garbage bags to wrap my table legs & bolts. There were multiple scratches/cracks on the table & legs. Pieces were missing and the instructions. Never again!

Purchased a loft bed, the delivery was earlier than quoted (First star). Instruction manual was very clear and easy to follow (Second star). Product was very sturdy, good solid material (Third Star). However, one of the parts was damaged during shipping as I can see the box is dented as well. Not really Wayfair's fault, but rather FedEx's fault or whichever courier it was. The replacement process was painless, log on to their website, it links directly to the my order, and then to the manual, and then you can easily see which part you can tell them to replace. The whole process took 3 minutes (Fourth Star). The part wasn't available and they simply sent a replacement bed for me. Talked to customer support during this time, I waited only 10 seconds on the line and the lady was extremely polite and helpful (Fifth Star).

I searched Wayfair for a desk for my son. I found one. He was happy and continued to make my purchase. I got to the "buy" button. When I decided to check if it was such a great deal...NO it wasn't. Their price was £199.00, on another website it was £122:00. Close call. DON'T make the same mistake!

Drapes arrived two days early which made me happy. And the size was correct, another plus. However, the color was not “pale spice.” More like burnt orange. Beware internet colors. Luckily I can still use them even though they are pretty dark.

Bought about 3k worth of furniture from Wayfair. A big bed and a mirror and two door chests. The door chest had a small fee for delivery and setup. The bed had a huge fee for delivery and setup. The bed was scheduled for delivery today the 29th of January with the installation of the bed early in the morning by a third party company called handy on the 30th. I having purchases furniture only for local company's I expected that a truck would show up with the delivery and the delivery guys would set it up. No FedEx is doing the delivery to my door and I would need to carry 4 heavy boxes inside and then the next day someone else would show up to do the installation. I can't carry those boxes as I currently have a back issue. When I realized that the delivery would be handled in this way I called the company to find out why and could I get it switched to their internal delivery.

Have had two items from this company. Although the price is good i.e. comparable, there have been flaws with each of the items in assembling, i.e. wrongly drilled holes and also slight warping of sides, but I have worked through and managed to assemble sideboards, which do look good. Yes, could have complained and sent item back, but not worth it, you get what you pay for.

I ordered a kitchen table with 4 chairs as a bundle. I knew what the total cost would be, approximately 3 days later the charge on the top of the invoice showed $3748.16 yet, when it was added at the bottom with the delivery fee and tax the cost went back down to $1964.71 (which is the correct cost). I’m not quite sure how adding the tax and delivery fee to $3748.16 would decrease the cost, I also noticed that the invoice stated that I ordered 2 of the kitchen tables versus one. I emailed them as soon as I noticed since they were closed already and received a response the following day stating that do not see the $3748.16 fee.

I've not had great luck ordering a sofa with Wayfair and mostly because I can't touch, feel or experience it until it arrives. Wayfair has been amazing; they treat you like you are a family member. I always love it when someone trades places with you and takes care of you in this manner. So far, in my experience, Wayfair Customer Service people are trained to do this. Thank you Wayfair for being a leader in customer service.

So I have purchased a lot of furniture and things from Wayfair: Platform bed, coffee tables, office furniture, patio furniture, sheets/comforters. Here is my overall take. 3 out of the 4 were decent and nice quality. My office desk is VERY good quality. My coffee tables did not hold up. After a year, the finish wore off poorly. My patio furniture - NICE. Still going strong after 6 years. Customer service: Platform bed had missing pieces, they shipped the wrong part twice but quickly so I give them a grade B. My experience is to read the specs in detail. If it does not give a type of wood - play it safe and consider it's going to be lesser quality.

I am shocked by the low ratings for Wayfair on this review site. I gutted my home and when it was finished the rebuild, I bought almost EVERYTHING from Wayfair. I have lamps, rugs, tables, chandeliers, a settee, bedding, you name it, I bought it at Wayfair and I always check them first for anything I need. In my experience, and I have an expensive home, their quality, variety, etc. is excellent. I have priced them against the identical products at stores in my city and Wayfair beats the prices hands down. I have returned items and there has been nothing but cooperation from the Customer Service department. This company is excellent, and does business the way the rest of them should.

Gary and Fabian delivered our furniture. The furniture is absolutely gorgeous. The delivery could not have easier or more professional. I have never purchased furniture from Wayfair but I am so impressed with quality and delivery service. Just excellent. Thank you.

I ordered a futon from Wayfair and it seemed like a fair price for it. When I read how it was shipped and that they bring it inside your house was great. However, when it came, it was not shipped how it was described and they did not have people to bring it in. It was delivered by FedEx and I had to help the driver with it, which I live on the second floor, and the futon is 130 lbs. Then I open the box and it's in pieces, which was described other than on the site. I opened the box and no instructions on how to assemble it. So I called customer service and told the girl on the other end that it had no instructions. She responded with "oh let me look at that", then said, "I'll take some money off of it and give you Thumbtack's information."

I continue to have charges to my account. Originally, I was overcharged twice. Then, three times. Stay away from this company. I have contacted our bank, on both cards. Not to allow any charges to my accounts from Wayfair!!

I ordered a chair recently. Once ordered, and two days later, I noticed a "price reduction" of $50. I cancelled the order which went through successfully. Then, I reordered the product at a lower price, along with an ottoman, which went through successfully. Two days later they sent me an email telling me the product was "out of stock" at the warehouse. They did refund the purchase price immediately. I thought I would enjoy purchasing items from this outfit, but now think otherwise. I also "unsubscribed" from future mailings.

Got credit card to get a discount on the purchase. Tried to close it right away. I was informed that if I pay over the phone it will cost me $25. Or I could do it with the bank account online. Ok I did it and after the end of the month I was charged $25 due to the payment bounced back. Hmm. I did a payment again and it went through. Talked to the customer service for 30 min and was told that there was a typo in the information and that is my fault and I have to pay 25$. Please stay away from this company and their scam credit card service.

We are very happy with our product, we ordered a area rug and we absolutely love it. I'm surprised to read so many bad reviews on here, we can’t complain at all. Even delivery was faster than expected, we will definitely order from Wayfair again.

The credit company Wayfair uses allowed a customer to open a fraudulent credit card in my name and made purchases delivered to an address in Miami. I only realized this after I received an credit card statement with a balance due. In my opinion Wayfair's Comenity Bank did not do due diligence to ensure the identity of the buyer. DO NOT OPEN A CREDIT ACCOUNT WITH THIS COMPANY.

Until Wayfair starts using a better shipping method, I will not buy or recommend anyone buy from them. I ordered a child's bed Saturday that was expected to be delivered Tuesday. It's Friday and I still haven't received it. They used FedEx Ground instead of FedEx Home so they won't deliver on the weekend. I will have to wait until Monday to SEE if it comes. I decided not to wait and I'd rather take my business to an actual store. So I canceled my almost $400 order and made sure FedEx and Wayfair understood why. My shipment was delayed 4 times unnecessarily. That is unacceptable. Use a better shipping service.

I ordered an knife block to be given as a gift. A week later I received a text that my item had been delivered ending with "enjoy your cutlery!" However, when I opened the box I had been sent a cast iron dutch oven! I sent a response in the limited space that is provided for problems and requested expedited handling of the correct item. Finally over a day later received an automated response that my replacement item won't be shipped for several more business days and won't arrive until a full week after delivery of the wrong item. It is extremely frustrating that the only available customer service is via automated responses and that there is no effort to expedite processing to correct an error that was clearly THEIR FAULT!!! They may have "just what I need" but them getting it to me is another story!!!

I was shopping around for a TV stand on a Wednesday. The TV stand was listed for $1043. Friday I decided I was going to buy it. They jacked the price up $100. I reached out to the company and asked if they would extend the pricing I had just saw two days ago. Not only did they say they wouldn't do that for me-but they wouldn't even give me a coupon for the item. Very greedy greedy company. Willing to lose over $1000 for a coupon/discount. I just don't like companies (especially as big as Wayfair) who try and rob you and not work with the competitive retail world. I then decided to shop around for the same TV Stand and found it for $686 on another site. So ridiculous but just beware. Shop around before you resort to Wayfair.

There are many scratch over the shoe cabinet. There is a 5 cm damaged color on the left door (I can send you the photos). The back part is not aligned!!! I am completely disappointed. By the way, they had forgotten to place holes for the screws :(. This is like a second hand product. Terrible quality, terrible packaging, terrible delivery.

We bought a small table from Wayfair for our business. After our purchase, they spammed with obnoxious frequency via phone and email in an effort us to purchase more from them and to "upgrade our account." We have asked them REPEATEDLY, via phone and email, to please stop calling and emailing. It never ends. Just got yet another call an hour ago. What's it going to take, a restraining order?

Wayfair made a mistake in directing me to use PayPal. When the transaction did not go through the money was stuck in PayPal. For compensation, they offered me a 10% discount on a future purchase. When it came time to use the discount customer service said the discount had expired.

Five months after I returned a rug I received a nasty email telling me to pay up or else. I had proof the rug had been returned and my credit card had been credited for the return. I'll never shop from Wayfair again. I don't need this harassment and untruths from the company.

Delivery Issues are frustrating - Ordered a shelving unit from Birch Lane, which is Wayfair - same company. Once notified that it was ready to be delivered via the "inside delivery", I selected a date and time - 12 noon to 4 pm. I called at 5 pm after it had not arrived. They told me it was running late and that it would be arrive after 6 pm. I told them it wouldn't be a problem. Then I received an email at 6 pm stating that my new delivery date was mid-week. I work and cannot just keep taking off on the chance they may arrive.

Wayfair is comfortable stealing from artists, they are currently selling 6 different pieces of mine and when I contacted their legal department with my copyrights, I get completely ignored. If you support artists you will not shop with these people.

HI, PEOPLE. DEC-18 I PLACE AND ORDER DINING TABLE WITH SIX CHAIRS. WHAT I GOT JUST ONE BOX. HAS ONLY TABLE IN IT. Their delivery guys told me that the chairs are in the same box. When I opened the box there was no chair. I call them and asked them where are the chairs. They told they don't come with the chairs. I asked, "Why you're showing them on the picture when I was buy the item?" Then I told, "I don't want them. Take this back." Now they are charging me $115.00 just to pick up the table. Shame on them.

Ordered a desk chair from Wayfair which had excellent reviews. When we received it, the brand on the box was different from what we ordered. I googled the brand and the item number on the box - was a chair that looked somewhat similar to the one we ordered BUT was cheaper and only sold at Kmart, Walmart, etc. Wayfair did not have it or anything from that manufacturer on their site AT ALL! Contacted Wayfair and was told they sometimes substituted if they no longer had an ordered item. I told them no... They did get to do that! They're supposed to come pick up this poor, cheap substitute and refund my money. Grrr. Very, very disappointed!! Make that angry!!!

I ordered 2 bed coverlets 1 in white the other in grey, both were exactly the same. They were being shipped the same day under two different shipping numbers. I received the white one and waited for the grey. When it didn't come I contacted Wayfair and was told that grey was no longer available and I would have to wait until July 2019. Wayfair said that the manufacturer messed up the order and only shipped the white coverlet. They said they would have someone call me back to correct the problem in 4-6 hours (that was at 11 am).

I ordered Ceri 9 Piece Dining Set, but Terrible! Send me wrong dining set that force me to keep them in my apartment hallway. And after neighbors complain as boxes were as obstacles for them I had to move them in my apartment. Boxes were so heavy and so big that took all place for my dining set! After all these trouble for several days that made me embarrassed in front of my guest for Christmas, they supposed to send me a correct one, but they change their words and said the photo of the listing is different color that I will be get! And they still sell this dining set with the photos that are different from what customers order!!! Totally cheating and scam! Buyer be aware! I never ever shop from this dishonest and I'm totally unsatisfied and disappointed! Stay away from Wayfair! Totally cheating!

8/16/18 I ordered Kosas Home Norman Reclaimed Natural Pine Platform King Bed thru Wayfair. After doing some research I found this Kosas Home Norman Platform King Bed. Everything was good but when the guys deliver the bed, I guess it was my mistake for not checking the packing slip and signing their phone app. Also Why did they not see that? It's their job to check the packing slip and that all boxes are delivered, right? I was in a rush leaving the house when they came so I did not checked and assumed everything was delivered.

I ordered a multi-games table from Wayfair at the beginning of December (for the family Christmas present). This games table was initially scheduled to be delivered on December 13th, then moved to the 27th, then sometime before January 2nd, then back to the 27th. The order was "deliver to room of choice." However only 2 people showed up and informed me they could not deliver my table to my room of my choice as it was upstairs and they needed 4 people. They called their office and informed me I would get a phone call shortly to reschedule.

Ordered a rug on November 11, 2018. Have yet to receive it and customer service gives a runaround answer as to where it is and if they will refund. Will never order from this company again and will warn others.

I ordered a wood and metal collapsible table for $99. I opened the box to find the table had a price sticker on it from Ross...for $34.99!! That’s ridiculous and told them so. To return it would be $27 so I took full store credit instead and ordered other products that I assume were tripled in price from the original price. I will NEVER buy from them again and we make fun of their commercials about their bargain prices.

I ordered a real flame TV stand and fireplace, website advertised the product would be delivered December 24th. I then received the order confirmation stating it would not ship until January 9th delivered on the 14th Of January. I called customer service. Spoke with a rep team Karen **. Karen made a bunch of phone calls. Found out my order would sent to a warehouse in Canada and that they do not ship to the United States. Karen then told me she had a contact at a warehouse in Ohio and that she spoke with them while I was on hold to have the auto corrected. This obviously never happened because they did not have it in stock and it was still shown being shipped from Canada.

Updated on 02/08/2019: I ordered tiles from Wayfair on Black Friday (November) 2018. In December I got an email saying that the tiles were delayed until the beginning of January 2019. In the beginning of January, I got an email saying the tiles were back ordered until Feb 10. On Feb 7, I got an email saying the tiles are back ordered until the end of March. Are you kidding me. Wayfair's incompetence and lying is costing me in delays. NEVER Order from Wayfair. I am demanding $2000 in delays plus I am requesting the tiles be either FedExed or put it on the next airplane. Waiting to hear another one of their "I'M Sorry but... crap."

I ordered a kitchen island on December 13, 2018 and was told it would be delivered on December 24th. Then the delivery date was updated to December 21st. Then I received notice that it shipped on December 24th and FedEx showed it on the truck at 4:50 am for delivery on December 26th. Now FedEx says "No delivery date available at this time." Did it fall off the truck? Was it ever really shipped? This has been the worst delivery experience ever. I would not recommend Wayfair in the future as others have noted.

I have ordered a few things from Wayfair recently. My experience has been great! If there has been a problem, resolving it has been quick painless and even amazing... I won't say why, but amazing. I will continue to shop these beautiful items, and pretty good prices, shipping has been great too! I encourage others to check out Wayfair... it's the best!!!

I have ordered this TV table stand 1 month back. When ordered it was showing 10 Dec. delivery date. We haven’t received it on 10th. On calling customer care they confirmed it will be delivered tomorrow. Didn’t receive it tomorrow as well. Then the delivery date got postponed to 18th Dec. and status was showing as ‘On Truck’. We didn’t receive it for next four days as well. We called again to customer care and again they confirmed it will be delivered tomorrow. Still we haven’t received it and today is 22nd Dec. and status is showing ‘on truck’ for last 4-5 days. It was really bad experience ordering from Wayfair. Will not order any more items in future. Bad service, no clarity of status, false commitment of customer care. Very very very unhappy with the service.

After my review of 1 star, due to delivery, and service issues, Wayfair and I were on the phone together at 8:00 a.m. the next day. Wayfair got FedEx on the phone, and took care of the delivery, which I then received within 2 hours. Wayfair also refunded the extra money I spent on 2 day delivery. I must say that I am impressed with the resolve to my issue! Thank you Wayfair for your consideration and handling my issue.

Shopped around for a recliner and found one that we liked at two name brand stores. We took the information and went online, looking for a better price. We found that with what Wayfair advertised, and placed the order. In the meantime, we gave away the recliners we currently have. The first recliner arrived with broken pieces in the box and was the wrong color. They left the chair with the promise of delivering the correct chair. Waited a few weeks for new delivery and multiple promises from Wayfair Customer Service that they would watch this very closely to ensure our product arrived safely and correctly. Once again, we made arrangements to be home for a second delivery.

I have ordered quite a few products from Wayfair and was always happy with my purchases. I received a satisfactory order in September but suddenly when I tried to order again in October, there was a $50 fee attached. So I tried several times to order again even though I was purchasing over $75. Thought there might be a glitch in the system. Finally contacted their customer service to find that I would no longer have delivery free- $50 delivery charge! I do live out of town but that was never a problem. So be aware that there is a $50 service charge for anyone that does not live in a city! So the advertising of free delivery if you purchase over $75 is false.

I ordered a gift card on December 3rd. Was promised delivery by December 10. It didn't come. Called customer service and they all lie. It is now Dec 20 still no card. They all give the same response, ‘We don't know.” Will never use again. Absolute worst company I have ever dealt with.

I ordered this product on Nov 17, hope my kids could enjoy the indoor play during the winter. It said it needed a month to ship, on Dec. 11. Really? OK, I waited for a month. Then it is said this item got delayed, it has to be shipped on Dec. 17. And on Dec. 18, after several pending charges, it suddenly canceled my order without telling me. I ordered it before Thanksgiving but couldn't make it as a Christmas gift. If I could order it somewhere else, it will arrive on time and much cheaper. Terrible website and customer service. They blamed the warehouse all the time, but it is part of your business, not mine. Will never order anything from this website. Waited for over a month and you got nothing.

Item purchased was Hoop glider and ottoman by Storkcraft. The product received was a Hoop Chevron glider and ottoman. The product was returned and the company will only give store credit. I do not want to buy anything additional from Wayfair, so, they have the chair and my money. Customer Service says they won't do anything to correct the issue. Even though I've purchased many items from Wayfair in the past, this is the first time I've had a return and will NEVER buy from them again.

I think their deceptive business practices have gone too far. I placed an item in my cart for about $350 and asked an online question about the item using the question submission form they have associated with the product. They sent an email saying that it would take 1-3 days for them to answer my question. The next day they sent an answer to my question, but also raised the price of the item by $100!!! This is disgusting. When asked about this policy they said that if I had called to ask a question they might have locked the price in my cart; however I have called with product questions previously and the never offered to lock a price then. Also, there is no description of this policy anywhere! They offer no resolution, take it or leave it. I will go out of my way to NOT purchase from them in the future and I will be letting everyone I can know about their deceptive practices.

Ordered a coffee table in November. Was shipped the wrong item on Dec 5 - a light fixture!! Called immediately and they said, "Oops. Will ship right item to arrive Dec 13." Delay in shipping due to shipping issues (Canada Post maybe? No clue). ON December 10th when the item should have been in transport to arrive on 13th, I get an email saying Warehouse closed due to weather problems! Delayed until December 31st - why wasn't the product on a truck on its way to me?? Today (December 20th) another email saying out of stock so January 18th. This company is a joke. They are liars - I wish I would have checked reviews before buying from them. To this day I still have an unopened light fixture that I do not want and no coffee table.

I bought 2 Pamula accent chairs for my house. They were too big so I decided to return them. I scheduled the pick up on Dec 19 (yesterday) because I have a huge party today in my house. I took half-day off my job to be home for the delivery. Yesterday afternoon, when no one had contacted me I called Wayfair. They talked to the agent and confirmed that the pickup agent was going later on to my house. I Again called at 7PM but their agent office was closed. No one picked up the chairs, no one ever contacted me.

I purchased the Aveza swing chair with stand or that’s what I thought purchased. Package arrived and only the stand was in the box. I called Wayfair to find out where the chair was. They stated the chair was on back order and would arrive in January. This was a Christmas present. After 30 minutes on the phone Wayfair told me that the chair was not included. So now I have no chair to give for Christmas. This is all the girlfriend wanted. Thanks Wayfair for ruining Christmas! I will never shop Wayfair again! Very unhappy.

To me as a business owner that specializes in E-Commerce find it ridiculous for a company to charge and take the full amount of money, to not ship for 6 weeks. Here's what happened. Black Friday we ordered all of our appliances for our recently remodeled kitchen, with hopes it would arrive before Christmas. A $7,500 order paid in full. After two weeks we received our wine fridge and stove, awesome and no problem. 4 weeks later still no refrigerator or dishwasher, I ask my wife to call. After going through the prompts twice she is notified that one the products haven't even gone into production, and two that they will not be delivered until a foretasted December 29th.

I have had both good and bad experiences with Wayfair in the past. My most recent was horrible. I purchased 3 personalized items for my granddaughters for Christmas. When it became apparent that they would not get to me in time for me to wrap them and ship them on, I contacted Wayfair and asked if I could change the shipping address. They said “maybe,” which made no sense because this was 2 days before they were scheduled to ship.

Ordered a recliner on 12-3, they said be delivered by 12-21, which I thought was a little long being that I'm a delivery driver myself, then I go on check my order on the 17th. They said there was a problem - wouldn't get to my area around the 26th and then someone would call me to set up a delivery date a few days later. I told them, "How can you guys expect a payment when I don't have my product yet," and they still couldn't give me date when I would get my order, and no one could ever give me a straight answer, so I cancelled the order. Never going through them again.

I ordered a Christmas present on Wayfair on December 10, thinking it would arrive in one week. A week later and there Still no ship date and no way to track the package. Everyone at Customer service blames UPS. When I called UPS they told me they never received the shipment. Therefore no one can help me. Wayfair is unable to track their own problems which is a huge problem. I WILL NEVER order from Wayfair again. Poor shipping service and very poor customer service.

First ordered headboard was "lost in transit". No one from Wayfair ever did follow-up to see why the item didn't arrive. I waited until long after promised delivery date until I figured something was wrong and called customer service. Another headboard was sent out and the delivery truck arrived in a normal amount of time. But the delivery guys, rather than delivering my headboard, delivered someone else's headboard, plus 2 nightstands and happily asked me to sign for all 3 items. When I pointed out that they delivered the wrong items, they simply said, "Oh, those were supposed to go to the next stop on our schedule". Now I can see how the first headboard I was supposed to get was "lost in transit".

You add a product to the cart, spend your hard earned money to check out with anticipation of receiving your goods by the projected delivery date that's posted before checking out. Bought a new home, sold the old stuff and planning a Christmas party. But guess what, not only the delivery date was pushed back, but pushed back well into the New Year. This is a inventory and logistics management issue that's should be rectified. Now I had to cancel my order and look to Overstock who had been in the business for years and handles situations like this more accordingly. I will NEVER SHOP WAYFAIR AGAIN.

Total scammers. I just checked my Wayfair alcard account activity. Hundreds of dollars in finance charges and some charge called promotional revolution? I'm never buying anything from Wayfair again. All of their stuff looks like cheap crap and arrives broken anyway. I'm calling them tomorrow and if these charges aren't reversed, I'm getting a lawyer.

The 2 Wildwood lamps we ordered were originally back ordered. We were never given an approximate delivery date. One lamp appeared on our doorstep, but the shipping details indicated that a second lamp was to be included, even though it was not. We notified Wayfair that we were returning the lamp, and that we wanted to cancel the second lamp.

We ordered a bed and a mattress for our new home, excited to get a Wayfair coupon in the mail as new homeowners. First, the coupon didn't work and we had to call customer service and get a new code for the discount that they had volunteered. That should've been our first clue. The bed frame arrived, but the mattress never shipped. After five conversations with their customer service reps. (several who promised us the mattress would arrive on a specific date) the mattress never came and we ultimately cancelled the order. We have guests coming tomorrow and the mattress (which was finally promised to arrive yesterday) never appeared. Wayfair's team was sometimes friendly, sometimes rude, always blaming the distributor. They gave us a $50 discount on the mattress what we ultimately are getting fully refunded. Now we feel that we have to watch our bank account like hawks to make sure that Wayfair doesn't lie about this, too!