Wayfair Reviews

So frustrating. I put an order in a week ago and it was supposed to be here four days ago. Still waiting. They don't know what's going on but put in a request to the shipping department for more info. They say it'll take two days just to find out if/when it's shipping. I already bought all the accessories to use with this desk and my place is just so cluttered because I cannot continue to set anything up. It's extremely frustrating and I wish I bought locally or went with a more reputable company.

I ordered a GE Freezer September 5 for a September 15 delivery which got changed to October 6 and then October 27..On October 23 I was told it would now arrive January 28...Are you kidding me!?! The best Wayfair could do was apologize and cancel the order. GE told me that they had delays due to shut down last Spring...Well if you knew that why would you let Wayfair promise a September 15 date and then again October 27..BTW..when I called Wayfair about the delays..they were unaware of them saying their information showed the promised delivery dates. DO NOT ORDER FROM WAYFAIR..TOTALLY UNRELIABLE!

I purchased a couch yet when it was delivered, the item was basically a children couch. The photos vs reality just unfairly present the item. I immediately called the customer support and requested a return. I was charged 190$ to return and item that basically was simply unloaded from their delivery truck. In this day and age, I think it is simply unfair (funny that the company name is Wayfair) to charge a customer 190$ to return an item immediately.

I purchased a tree that was supposed to be 6’ and it appears very full. When I got it I opened it up and it was not even worth $10! Not full at all very skimpy! I also had to pay to return it so the statement that they offer free returns is false. Would never recommend this company!!!! Anyone that liked this tree has very low expectations! It was a “ 6’ White Fir Christmas Tree that sold for $50.99.

Purchased two gift cards at $100 and $200. Received confirmation payment was received and I should move forward to redeem them. Wayfair issued gift cards that are not redeemable. I call customer service MULTIPLE times. They blame IT, Finance, Gift Card Dept as to not being able to find out the issue as why no one is able to redeem them. They refuse to credit the money back again because "GIFT CARDS ARE NOT RETURNABLE". But I NEVER RECEIVED THEM! Customer service said they would call me back, they never do. I always called them for updates. Same updates "we are looking into it". I am out $300! They can keep my money forever and I have no recourse. Don't use Wayfair. If you do and there are issues, good luck. Their Customer Service have not been helpful to resolve my situation.

I have ordered numerous items from Wayfair over the last few years. I can't say I was 100% satisfied with the products I purchased off Wayfair - it's been a hit or miss as they receive most of their products from different suppliers, so it's largely dependent on the brand/supplier of your furniture. However, every time I had an issue with my purchase, Wayfair's customer service was so easy and helpful with a simple phone call. Every time they were able to replace the item or issue me a partial or full refund depending on the case. The customer service is top notch and that's how you should do business in my opinion. Rest assured I will keep going back to Wayfair when I need furniture or home goods.

Here is my complaint. The order #**. I placed an order on 10/18 and canceled it on 10/20 before it was processed and shipped. However, I was notified on 10/21 7:30 pm that the item was shipped. Wayfair departments have miscommunications so that my cancellation request wasn’t processed in a timely manner. Wayfair should NOT ask a customer to pay for the cost caused by Wayfair departments’ miscommunications. I spoke to a few customer service people including representatives and supervisors. They overtalked but criticized me - a customer. Rude, manipulative, aggressive.

After 2h 45mins on the phone and talking to 10(!) separate people with Wayfair and Bosch trying to get the dishwasher I ordered last Wednesday, that was supposed to arrive on Friday, that I then had to call to find out why it wasn't delivered on Friday, only to be told it was on a truck and could be delivered Sat, but Sat didn't work for us so the next available date was today (Wednesday - 5 days late), only for them to now tell me (after having to call back to find out why I hadn't heard anything about delivery), that there is no dishwasher until at best (!) early November!! I am APPALLED at the customer service from both Wayfair and Bosch in not stepping up to solve THEIR problem.

I ordered an item from Wayfer and I received the shipping estimate will be 10 days and I cancelled the order after one day, then the next day I received the email regarding the item has been shipped, totally clear that the item is not shipped but they try to send you anyway just for making money. Wayfair don't care about customer...

I was in good standing with Wayfair ... paid my bills on time ... credit line increases without asking because my credit was good ... got notification from Credit Karma that my account was closed ... when I spoke to Wayfair they stated they are no longer using their old bank and I can reapply for their new credit card through CitiBank ... I am extremely upset because by Wayfair doing that it affects your credit score (debit ratio along with an account being closed) ... if they were going to switch banks then that bank should have taken on all the credit card accounts not ruin people's credit even if it is a couple of points ... I will not use Wayfair anymore.

I spent $149 for a crooked chair. Their description said a kids chair and desk for $149. Well totally misleading no desk just a crooked chair. I have called too for no compensation or anything. They refuse to do anything. They say they will change their description. You have been warned. Stay away from Wayfair.

Approximately one month ago we began the process of ordering furniture to furnish a winter home we purchased 3000 miles away from our main home. Before placing the first order, we called Wayfair to see if we could set specific delivery dates so that we would be able to be there for delivery. The woman we purchased the home from is 84 years old, lives alone. We wanted to be able to get deliveries on the same date or at least the same week so that we could put them in storage. We were told that we could do that. On furniture deliveries, Wayfair would allow us to set the date and all others could be managed through Fed Ex. First, Fed Ex would not hold most of the smaller deliveries (art work). And what they would hold, there was a charge for.

Yes, Wayfair did reverse charge.

I purchased Conti Reclining Sun Lounger Set with Cushions (Set of 2) from Wayfair (vendor was Sunnydaze Decor/Net Health LLC) last July (2019). This September (2020) the chairs have both torn and I called to check on replacements. SUNNYDAZE DECOR said warranty was only for one year. Go figure. They rip after the year mark!! Poor quality and I will never order from Wayfair as they don't stand behind the products and vendor was not helpful. Told me to call back in March (2021) to get replacement FABRIC as they are not in. They would not offer refund/replacement or any discount. I AM DONE WITH WAYFAIR.

I order a table and 4 chairs one month ago, and was told the delivery would be made today before 11 AM. When the truck arrived it had 2 chairs. They couldn't find the table and other chairs. When I called to question the delivery date of the other items, I was told it would take a WEEK for them to CHECK THE DOCKS to find my other products. Furthermore if I wanted to cancel the delivery because it MIGHT be lost, it would cost me an additional $467 to return the UNDELIVERED items. WILL NEVER ORDER FROM WAYFAIR AGAIN!

I purchased two things from Wayfair and I have noticed the customer service is extremely inconsistent. For example, I purchased a sectional, which I was extremely dissatisfied with upon arrival, and they issued me a full refund without having to return the couch (the couch was cheap in quality) and the customer service agent was wonderful. I called again to inquire about their return policy, as I was thinking about making another expensive purchase, and the customer service agent sounded like she just woke up and didn't know the return policy at all. I would advise against making any major purchases from this company as things can be hit or miss, the return policy is entirely at the discretion of the representative and you could be stuck with a hefty return shipping fee which could eat up the cost of your refund.

I ordered some planters for my yard. They arrived with NO bottoms. I returned them. A week later I called Wayfair to ask if they received them. The person said YES. I then received a bill for 205.00. I called and lady said she would credit my account. I received another bill a week later with late fees. I called again, lady said it would be taken care of, 1 and 1/2 months later still not resolved!! Lies, and no follow through!! I have had a horrible experience!!! Be careful!!!!

Wayfair processed a refund without consultation to an old bank account that was no longer active. The bank returned the money to Wayfair but their accounts team refused to see this as an unprocessed refund. To date, I've wasted hours of time trying to resolve this issue and I've still not got the money! Very poor customer service, despite this complaint being escalated to the management team. Perhaps they will respond more quickly the more of these reviews I write.

This review is to express extreme frustration and dissatisfaction with Wayfair for the shady nature of order fulfillment. I ordered a refrigerator with them in September and they first gave me a delivery date of Sep 29th. They postponed it to Oct 9th And then today I get a text today saying the order delivery is being pushed out to Jan 10th 2021!! And guess what? My card was already charged. This is deception and quite frankly fraudulent. They have my money as revenue on their books and I have to wait 4 months until I see the product. Do not trust this company with Appliance orders.

We purchased two end tables from Wayfair in September 22, 2020. The end tables came broken. The end tables were not only of very poor quality but the packaging was subpar. We contacted customer service right away and sent photos of the damaged furniture. Their response to us was to purchase packaging and send it back. Until Wayfair received the garbage furniture back they would hold our refund hostage. We are in the middle of a global pandemic and they want the customer to purchase packaging to send them back broken furniture. I would never recommend Wayfair to anyone.

I made a purchase of 826.79 in May 2020 for outdoor furniture. Furniture never even shipped and I had promptly asked for a refund to my credit card for the full amount of 826.79. Wayfair instead gave me a store credit. I called again and asked for my refund to be returned directly to my credit card and not store credit. Wayfair is now claiming they do not have the 826.79 and my credit card company is responsible for refunding me. I have contacted my credit card company multiple times and they have confirmed that Wayfair is lying. I want my full refund of 826.79 back onto my credit card please! This has been going on for over 5 months!

2 years after purchase of dining chairs, the stuffing has collapsed and it feels like we are sitting on wooden planks. I purchased insurance but apparently that only covers stains etc. Wayfair DO NOT stand behind quality.

I've downsize twice in the last few years. For the first move I ordered a table from Wayfair and it never arrived. It took several weeks for them to let me know not only could they not find it anywhere but it was no longer available to order. A dent in my beautiful design plans... Flash forward to my last move. A defective daybed cost me more to move and dispose of during a pandemic than the cost of the bed itself. Because of the defect, I was told to dispose of the bed and I would get a full refund. Instead, the issued refund was less than 25% of the full cost. I emailed immediately and customer service said that they would look into it.

For a company as large as Wayfair, they should have better systems in place for their customer service reps to actually do their jobs! I ordered a rug and the first time it was delivered, it was delivered to the wrong address and my son located it two blocks away in another apartment building lobby. The second rug I ordered I paid for expedited shipping (3 days). When I went to track the order, there was no ship date. After three calls to the customer service number, it turns out they did not apply the expedited shipping (but still charged me) and 2 1/2 weeks later still no rug. The rep could not locate my rug and had no idea why it hadn't shipped. Still waiting...

I purchased items on 26 August 2020 with an original ship date of 12 September. Since that time, the ship date has changed 3 times. The current ship dates are 2-9 November. However, I noticed that on their website, the same product that I have with ship dates of 2-9 November is list with dates of delivery between 12-19 October. I contacted Wayfair to asked about the delivery dates. They changed the delivery dates to 2-9 November. As of 4 October, the dates of delivery of the items are, once again, 12-19 October. This info is incorrect. My suggestion to everyone interest in purchasing items from Wayfair is to call and ask if the items you want to buy are stocked and ready to ship.

I ordered a new coffee table but was charged for 2. I called customer service and they cancelled the 2nd table and I was told they would credit my account, they did not after 3 calls. I disputed the charges with my bank. I then still received 2 tables. Once again I called and they assured me they would come get the table and I would not be charged. 4 weeks later the table is still waiting to be picked and they recharged my card. I have spent countless hours on hold with no resolve. I will never order from Wayfair again.

Had an account that I used A LOT for home remodel. Paid off account IN FULL 2 days after a minimum amount due payment date. They charged me a late fee that has mushroomed from 2.98 to 74.00 dollars! Will not drop these fees!

I ordered a desk on Wayfair, here’s the issues: 1st desk they charged my credit card, then pushed out the delivery date by 2 months. I called and they cancelled the order. I ordered another desk that took 1 month to arrive. Upon opening the box, the desk was extremely poor quality (Walmart is better quality). I called to return the desk and they wanted to charge me $15 re-stock fee...I was told when I bought that there’s no fee to return. I returned the desk and it’s been a week and still no refund to my credit card. Very disappointed. This is why online shopping is an issue with such items...go to a store when purchasing these type of items.

I ordered a chair on Aug 06. Six weeks later, the wrong chair arrived. I'm now on my second week of trying to arrange for pickup. Today, I've been on the phone for 35 mins and counting waiting to speak with a manager.

Absolutely disappointed with their delivery service. Per their delivery timeline, we got rid of our existing dining set on the day we were supposed to receive our item. Then we got a message about the delivery completion but we did not see the item anywhere. When we reached out to their team, they finally confirmed that our item was delivered to the wrong address. They only offered re-ordering, which would take another 4 weeks (which we declined). Based on this experience, I would never use their service again.

Is it OK to cry over a broken chair? After six years of searching for the perfect chair-and-a-half and ottoman, I thought I found exactly what I was looking for. I ordered the set on July 1, 2020, and delivery kept getting delayed. I was patient, because it was a made-to-order chair, and this year we've all been dealing with far worse things than a late delivery. It was finally delivered on September 25, 2020, nearly three months later, and it would have been perfect, except one of the wooden support beams in the back was splintered and broken in half. It was delivered without a box, just wrapped in plastic and tape.

I ordered a set of 2 Adirondack chairs. The next day I got an email saying there was a pricing discrepancy on the product page and the price I paid was for 1 chair not two. I ended up cancelling the order but I see that as false advertisement. It is not my fault that they incorrectly listed it. I feel like this is just a scam. Like someone else mentioned, a way to keep money flowing when they don't really have any real product to sell. Customer service was nice enough but still really disappointed in this. If I didn't have these gift cards I am stuck with now I wouldn't shop there again.

I had placed an order and immediately after placing it contacted Wayfair to add their return insurance and an item to the order. They refused my request and charged a whole new shipping fee after I had just purchased 8 items. They also had multiple items collected as a set that I wanted but said it was out of stock, yet you could purchase them individually but for $300 more. I purchased them and the next day they're out of stock, went from expected date of return of over a month away to in stock. When I tried to cancel my order before it shipped, they said it was too late, costing me the extra $300. Their customer service was not helpful in any way and made no attempt to remedy any of the situations. This is not my first negative experience with Wayfair.

I ordered a breakfast nook from Wayfair in June to be delivered in July. Got an email it was out of stock till September, I called because I had given a credit card number. Talked to a gentleman who said, "Well we can fix that. We will just settle your account." I asked 2 or 3 times to make sure I would not be charged, and he said no, so I agreed and when my bill came there was a charge. So I called again and talked to a lady who said the only thing I could do was cancel my order. There was no other way to fix this charge.

We purchased a china cabinet Maryanne Reclaimed Pine, showed price $3759.47, sale 2650.00.p thru Birch Lane (Wayfair). Ten (10) days later saw the SAME cabinet On sale at Birch Lane for $1650! Called to work out discount or cancel. They told me it was different because of SKU, and this one said RUSTIC NOT RECLAIMED. Otherwise EXACTLY the same, but OUT OF STOCK! One SKU was B000441072 also sale of $200 less than paid ten days before but would not give sale price because prices change daily. SKU GRYL6788 was sale priced $1640 but out of stock. EXACT SAME CABINET. watch yourselves dealing with Wayfair, they did this to me in 2018 with porch furniture, purchased for $600, then sale 3 days later for $400, but I argued for sale price. I probably won’t do large purchases from them again, but will certainly tell ALL SHOPPERS TO BEWARE of their price switch methods.

I ordered a gazebo from Wayfair on September 8, 2020, and the date range for delivery was middle September. I even signed up for their assembly service offered through their site. Though Wayfair offered the service through their partner "Handy", they do not coordinate the delivery date with them and the customer risks getting charged for the assembly service if not canceled on time. I had to cancel Handy since I had no idea when the gazebo would arrive, while Wayfair kept extending the delivery date (now at 9/28...after our guests are to be here for the weekend). I don't know about the product yet, but the delivery service SUCKS!!

I purchased 2 sofa pillows which looked cute online but when I received them they were much smaller looking than on the photo and very cheaply made. They were not worth the money I paid for them. I received free shipping to me but was charged $7.99 for a return shipping label. Horrible to begin with, but when they did the math, they were still screwing me out of .68 cents. Finally, after several phone calls and emails, I was refunded the $ minus the return label fee. What a hassle & inconvenience! Too many other stores do not charge for returning a product that I will not buy any more items from Wayfair or their affiliates. This does not portray good customer relations. I had been a good customer before this experience.

I placed an order on September 7 for a portable ramp for taking my lawnmower out of my shed. The estimated delivery date was September 16. After not receiving either the ramp or an explanation for the delay by the 20th, I contacted them to find out what had happened. I was told that it had been shipped but someone would have to call me the next day because the warehouse was closed. By the evening of the 22nd, I still had not received a call. I called again and after finding out the delay could be up to the 28th, I decided to cancel the order since I have a riding lawn mower and need a ramp to get it out of my shed. I was informed that I would have to pay return shipping if I cancelled the order even though they have not followed through with providing their merchandise and, there is still no guarantee I will receive it by the 28th. I was also supposed to get a first time buyer's discount and did not get that either. This is the worst customer service I have received anywhere.

I placed an order for nightstands and a light in May. Nightstand were delivered but they didn’t put a street address on light so it got sent back. I keep getting “delay” emails. I have called and sent emails about the delays. If I didn’t buy table lamps to match I would cancel. They took the money in May. Screwed up address and today (almost Oct) got another “delayed” order email. This company is the worst.

I got approved and I have had the store card for 3 years now. Purchase products throughout the years never went over my limit. Paid my monthly payments on time. I just purchased a product a 1 month ago. and paid it off the next month. After the payment was applied they closed my account. Now that's going hurt my credit because of closing a account. I will not look at their website or even purchase anything again.

Horrible Customer Service Experience, I ordered a chair back in June only to find that it was lost in transit 1.5 month later, then it was replaced and instead of checking your inventory or stock with your dealer, you promised to reship this back out, only to find out yet again that this item is now not only inconveniently delayed but discontinued in an email. My refund to my account has not yet been reflected and now I see that I am being penalized for a $50.00 fee for not having to get my item twice and cancelled twice on me.

I ordered a 3 piece leather furniture set for my family room and a sofa, an ottoman that matched the sofa and end table for my sunroom on May 22, 2020. The expected delivery date sent by Wayfair was the end of June for the 3 piece leather furniture set and June 15th for Sofa, ottoman was the end of June. I received 3 piece leather set a week earlier than expected and ottoman came on time at the end of June.

I purchased the Swick 215'' Reversible Modular Sectional for $1,259.99. After 6 weeks of waiting for the couch to arrive, I tracked the shipping to see the couch was on sale for $829.99. Since I still hadn't received the product, I asked to be credited the difference of $430.00. Steve P from Wayfair responded 4 weeks later that "we do not offer price matching." Unfortunately, I was not home when the furniture arrived and my husband painstakingly put together the poor quality couch and discarded the multiple boxes it was shipped in. Now we are stuck with an extremely low quality, inferior couch that is extremely uncomfortable to sit on. I HIGHLY encourage all consumers to shop anywhere BUT Wayfair. There are so many other respectable, reliable business that work hard to earn customer trust and have quality products.

I ordered a 5 piece dining table & chairs from Wayfair. It was the worst experience I have ever had. The chairs arrived a few days before the table. The table arrived a few days later and was severely damaged. Upon contacting Wayfair they wanted photos to show damage. I submitted them and a day later they advised to destroy or donate the table and they would send out a replacement table. It arrived a couple of days later more damaged than the first table.

I ordered two of the same rug from the Wayfair app on my phone a month apart (both 9’ by 12’ and the same pattern). The second one arrived and was an entirely different pattern! Customer service told me I ordered the "right rug", and that there is a “Highlight” on the page explaining that rug patterns might be slightly altered. (It says depending on size ordered and I ordered the same size as the previous rug!) Bad business ethics! When one buys a rug from a reputable company they should be able to look at the pattern, pick the color and size and then move on. They should not have to scroll the page, click on product description and scroll way down past a ton of things to find and almost hidden clause, etc. It's sneaky business. The page layout is different when ordering from a phone versus computer.

Wayfair gave me a date for the delivery. It was 3 days later and wanted to charge me almost 60 dollars to assemble which took 5 minutes..then they claim I have special financing.. Don't deal with this company#.

On July 9th 2020 I placed orders for an Empire chandelier, a Bermuda 3 piece living Room set, a Welliver Solid Wood coffee Table and 2 welliver traditional end tables. I did make my payments part with my Wayfair credit card with the remaining balance coming from my debit card. 90% payment from my debit card. After 3 weeks of waiting I receive an email from wayfair stating that my Bermuda 3 piece living room set order has been cancelled because the product is not available. I later found out that the coffee tables were about to ship. I called I told them I do not need the coffee tables since the living room set that was supposed to go with them has been cancelled. The tables were cancelled. In all my purchase, the only thing I received was the Chandelier.

Ordered outdoor patio set made out of rattan. It replaced a set that lasted over 15 years. Produce was made by JECO. It began to unravel in about a year. Became unsafe to sit in in less than a year and a half. Found out it was made in CHINA. BOTH WAYFAIR AND JECO would not do anything since it was over a year. They took our $716.00 and that's it. If this was an airplane manufacturer the whole fleet would be grounded. All they seem to care about is for the item to last at least a year. Would not recommend purchases from companies that have low consumer concern. The life expectancy may not have been 15 years but certainly more than a year and a half.

I placed an order on 9-2-2020 and on the product page I was informed that delivery would be between 9-11-2020 and 9-16-2020. I then called support and learned that the order would not be delivered until the middle of October at the earliest. But it gets worse. When I called support, I spoke to a woman who told me she was in Oregon. The time of the call was 2:22 PM PST. I expressed my concern over the misinformation I had received and she said that she would try and help. But, then proceeded to tell me that "everybody's got problems right now." and that her city was surrounded by fire. She then told me that, in order for her to help me, I had to stop talking to her in the manner that I was speaking. I was taken aback, as I was not using vulgar language, I simply was not happy because of the situation. I then asked her name so that I could report her to management, but she refused to give it to me and then hung up on me.

Updated on 09/18/2020: I am updating my previous review on a recliner I got which was advertised incorrectly and I had to return because it was not as stated or what I wanted. After reading other reviews I was very concerned about getting my credit back. They had sent a return label and I was told as soon as the label was scanned I would receive my credit. I carefully re-boxed the chair in the original box with original materials as they require. The box was scanned at a UPS center and I did get my credit applied the same day so I am changing my 1 star up to 2 stars only because of that.

Wayfair seems to be crumbling before our eyes. Many of the reviews here- especially in August 2020 seem to resemble mine: purchased items show as "in- stock" when they are in fact "out of stock" Seems as though Wayfair made a conscious decision during the pandemic to continue selling out of stock items with the hope they return and to keep cash flowing. This business model is OK for accounting and absolutely terrible for customer retention.

I went online for large pool floating ducks. Wayfair had one that was advertised between all the different large floating ducks. It was the same price as the other large pool toys. We ordered it for $12.95. When it came it was 4 inches. They charge $5.00 to return it and were nasty on the phone when I tried to tell them they had it advertised with large pool toys. This is a scam.

In March of 2020, I ordered a buffet cabinet (220cm x 180cm) online from Wayfair. Before ordering, I called Wayfair regarding the delivery. I was assured that the buffet cabinet would be delivered in two parts to the room of my choice (2nd floor) due to its size. After several postponements, the product was supposed to be be delivered on 24.08.20 with a moving company. When the moving company arrived, I was informed that the product could not be brought into the apartment because it was packed in one large cardboard box (220cm x 180cm). The moving company left with the buffet cupboard. Since then, I have been trying in vain to organize the delivery, as the production company has confirmed that the large box contains two individual parts (139cm x 180cm, 110x180cm). This also makes sense, because no door according to German standard has a size of 220cm x 180cm and therefore the company would not be able to sell their product.

Wayfair way of servicing people with out of stock items could hardly improve. I had been trying to place an order for months. I do everything they told me to do. I get the notification over email, within an hour the item is out of stock. I tried later and there are 7-8 items, thinking the email is ahead of the website. By this time the website locks me because it needs an override in using my Wayfair card and paid the rest with my other credit card. I call the next day, because Wayfair is close for phone assistant.

I ordered two pieces of furniture for my daughter’s college house-a bed and a desk. Both were ordered with plenty of time to be shipped—even allowing a two week cushion because of Covid shipping delays. I was informed the week before her move in day that the desk would not be shipped until October 23rd. Her move in day was September 4th. Because she needed a desk for school, we canceled that order and quickly had to scramble to try to find another desk for her.

In July 2020 I ordered a Lewisburg Kitchen Pantry. All of the parts were not included. When they sent the replacement parts the holes didn't line up. In August I ordered a 2 piece Patricia Coffee Table Set, Utility Column Spine Wall Shelf, and the Arthena 5-piece counter height dining set. They came separately 2 weeks apart, even though on the website they stated delivered. They never gave me the second tracking number and update my order with that number until I called. The Arthena 5-piece counter height dining set has not even been picked up by FedEx even though their website states the order has been shipped. I called last week and they stated that it should be shipped out by Thursday. As of today 9/5/20 it has not been shipped as yet. I will never order from Wayfair again. Have not had a good experience with them.

So I looked online for some patio furniture and found something that I liked on the Wayfair website. I never used them before, so I created an account and placed an order 3 weeks ago. I was supposed to get my things last Saturday and of course nothing was delivered. When I called Wayfair's customer service they stated that the driver tried to call me regarding a damaged box and did not make the delivery because he could not reach me. Meanwhile I never got a call or voicemail on my phone.

I purchased 2 chairs from Wayfair less than a year ago. After 2 or 3 months the cushions were flat and I called Wayfair who replaced the chairs after a long wait time. This was generous of them; however, I did not see how this would solve the problem. Shortly after the cushions on the new chairs were in terrible shape. Also, the back leg of a chair almost snapped off when a friend sat on it. I again contacted Wayfair and was told I would get a refund for one chair - which was fine. I got a few months out of the chairs so I accepted this. I was told I would have a refund in "3 - 5 days". That was 3 months ago!

Ordered 2 chairs. One arrived and the color didn't match the website depiction so I sent an email saying that when the other arrived, I'd like to return both. Should be no issues since I paid an extra fee for "no hassle return". Instead, they ordered a replacement chair. I immediately responded and was told "No problem" and that reorder was cancelled and as soon as the second chair arrived I would receive a pick up notice. Second chair arrives the next day so I called and I'm told it can't be returned until my "replacement order" arrive and they aren't able to cancel it. They did pick up first chair.

I've ordered a rug and received a delivery date. After the item did not arrive I called 2 days later, was unlucky enough to get a rude service representative that in the end told me to just keep on waiting for it and hung up on me. By now I have spoken to 6 or 7 sales representatives and waited literally hours on hold to speak to a manager, still waiting as of right now. (32:34 on hold so far and counting) By this point all I want is my money back, save yourself time, money and a lot of aggravation and stay away from this company.

I was supposed to receive my item within 3 weeks but the delayed it to 2 months. They are super rude and after I waited one month, they say that I can cancel it if want. They say take it or leave it but I waited for for month to receive it, now it is not reasonable to cancel it. They changed the status of my order to backorder and they said they cannot guarantee that I receive it even after 2 months. DO NOT BUY FROM THIS AWFUL COMPANY.

Wayfair is amazing and I love the customer service that I’m getting but on the other hand the warehouse that I was supposed to get my package from has now been updated back even more. I was supposed to get it 2 weeks ago and now it’s saying I won’t get it until November. This is poor service. I’m waiting 4 months for my x-large dog cage to come in and it won’t even get here till November. I might not even get it in-till 2021. The warehouse is very poor and I’m getting frustrated.

We purchased a dining set and received the chairs 9 days ago. Still no table has been received. UPS site says it's sitting 50 miles from my office with the expected delivery date as 8/25. It's now 9/3. I've sent multiple emails to their so called "customer service" requesting to cancel this order, no response. Would they ship another table, no response. I will never shop here again. Awful experience and so disappointed.

I ordered a bed frame and it came with half of the parts missing. I placed an order for the missing parts and was told they wouldn’t ship for weeks. They refused to give me a partial refund or even a discount.

I have to change my review to update how a sales rep went above and beyond to try and help and explain in anyway she could. While I still disagree with their price adjustment policy I am still a happy customer as they did resolve my issue!

I purchased an outdoor storage container but then saw one I liked better on another website. Less than 24 hours after my purchase, I went online to cancel the order. I was told the SUPPLIER REFUSED to cancel my order even though it had not shipped and would not ship for several days. I called customer service and she said the same thing. That I have to wait until it ships then try to get UPS to send it back or refuse to ship it to the house. Honestly, who are these suppliers? If you buy something from them - be VERY certain you won't cancel it because they will refuse to cancel an item for you.

I bought a hardwired towel warmer from Wayfair for my bathroom renovation because of a good price and fast delivery. It stated on their website that it will be delivered by August 26, 2020. It is August 31, 2020 and I have not receive the towel warmer. I contacted WF customer service and the order status changed from "on hold" to "preparing for shipping". The electrician and tile contractors prepared the wall with tiles for this particular towel warmer. So the tile is already cut according to the specifications of the towel warmer.

Worst customer experience. I purchased a shed $2000.00 + because I needed it and was "in stock" ready to ship. Waited over a month and it did not show up after missing several delivery dates. Tried email. No answer to emails. Then after a week past the third delayed date. Had to wait 45 Minutes before a answer to the first phone call. I got person who said that they could not get response from shipper. I asked for a supervisor and was told that one would call back. A week later no phone call and scheduled date still on website that was missed weeks ago.

I ordered a made to order couch 3 months ago. Delivery kept getting delayed. Finally was supposed to get the couch today, got a confusing delivery notification that it would arrive between 11 and 3. Guess what? No couch. The local delivery agent did not give the name of their company or a phone number to call. And Wayfair customer service is closed. I love Wayfair for in stock items but will NEVER order custom furniture again.

After reading a lot of reviews on Wayfair about a massage chair I decided to buy it later finding out that the reviews were all fake and I know this because as I was putting my review up it got taken down because of negative review, I also try to find out more about the chair that I got and after finding that I couldn’t find a model number I found out it was that it was a Chinese knock off SKU c001579064 and Wayfair has taken down their ad. Even my invoice was changed. It has nothing more than “power reclining heated full body massage chair”.

The delivery people are more terrible than the place itself. They sent me a brand new broken up toddler bed that I spend over $400 for. Never again. Also nobody has gotten back to me. This was over 2 weeks ago.

I ordered a bedroom set from Wayfair, the first piece of furniture that I received was the bed came damaged. I decided to cancel the whole order as I was suppose to receive 4 more pieces. They took the money out of my account for the bed, reimbursed me for that. They took an additional $1,000.00 out of my account for the other furniture that I had already canceled and never received, it was not even being shipped yet. This was in July, they have not given my money back to me yet. Every time that I call I’m waiting on the phone for a minimum of one hour before I can talk to anyone. Each employee there that I have talked to always gives me a different answer.

Purchased futon bunk bed. Before I ordered I reviewed information to see if I needed to order mattresses. Stated futon comes with bunk beds so I ordered a twin for top bunk, they changed my twin to a full to replace futon and bed came with no futon mattress and will not let me review my invoice. Also I reorder a twin and they canceled with no explanation. I will never order from there again. What company does this. Very dissatisfied.

I ordered a 6 x 9 rug from Wayfair. I forgot to use my coupon and called them back immediately. The customer service person indicated that she couldn’t apply the coupon after the sale had been completed but she volunteered to cancel the previous order and I could repurchase the rug using my coupon. Several days later, I received an email regarding shipment of the area rug and found that 2 rugs had been shipped! I called Wayfair and they offered to process the return BUT I would be paying return shipping! I ended up speaking with a very bored sounding supervisor that only apologized but did nothing to correct the error. Evidently the cost of Wayfair’s poor internal communication is passed on to the consumer. Outrageous.

I have made 3 purchases from this company using their credit account. I returned the last item as it was not what I was expecting, however, they charged me interest fees anyway and late fees on top on that, since I didn't pay the interest fees. Due to hospitalization, I called them and we made payment arrangements for my outstanding charges, yet still, they continued charging me late fees, even with the arranged payments being made. Additionally, they continued to call me every day while still sending email reminders constantly. I wish I would have never purchased anything from this company. I have paid for my items 3 times over! Not a good way to do business.

Ordered a large dining set. Delivery was never scheduled and noticed they lied and said, tried to deliver but could not due to customer not home. Learned they didn't even make a delivery attempt. When they finally delivered the packages a week (late), they were torn, taped and left with pedestals missing. Table the box came in even said 1 of 2, 2 of 2 was missing. Called multiple times and even the "specialist managers" could not reach the people in their delivery warehouse. Fast forward to 2 weeks later we still have a table in the middle of the dining room floor with no pedestals. Will not order from Wayfair ever again, horrible delivery service and customer care.

My bank acct showed they double charged me for item saying anything in shopping cart automatically ships even though the total on my card only showed the one item. Hung on me when I asked for mgr. They deducted shipping from my refund. What a rip off!

I ordered some Wayfair products. A dresser and nightstand. The nightstand got delivered fast while dresser wasn’t shipped out. Once I received the nightstand, I realized the quality was not what I expected. I tried canceling the dresser since the shipping date was still 5 days from the day I canceled. The cancelation said it takes one day for Wayfair to process cancellations and they are free if you do it before the item is shipped. Great I thought, I still have 5 days left before the item shipped.

I ordered a patio furniture set on July 19th. It was supposed to be delivered July 25th. When the order didn't arrived by August 1st I reached out to customer service requesting an update. They were sorry for the delay and they would check in with the supplier.. Nobody did.. Nobody ever responded after that... many more emails (from me) later... First (!!!) part of the order was delivered August 11th. Then waiting again... Sending emails again.. same story...No tracking number at all. Today, August 25th the rest of it arrives... Well... surprise surprise!!! The patio furniture has arrived (a month later!!) in TWO different colors! Unbelievable! I have never ever dealt with with such incompetence and customer service negligence. Now I have to deal with 3 huge boxes to return and hopefully they will refund my money. Unbelievable! Do yourself a favor and save your time and money and stay away from Wayfair! This is nothing short of a nightmare!

Not at all happy with the services provided by Wayfair. I placed an order and very next day I cancelled the order. When I placed an cancellation for the order the status was "Preparing for the shipping". I believed that package would not arrive. But Surprise, the packaged arrived and that time the status was "Pending for Cancellation". I was in impression that the order would be cancelled and I'd not receive any package. Anyway, I called customer service to initiate the return. The customer service executive was not that supportive. At last they initiated return with Refund deducting RETURN Shipping charge which I believe I am not liable to pay as this was their mistake. I am sure I would be NEVER a Wayfair customer again. I hope that they provided better service to regain the customer.

Ordered a vanity the middle of July 2020. It is now the last week in August and all we get is lies. Now we are told after the middle of September. Do not buy from this company, they will take your money very fast and could care less if you get your merchandise or not.

Made three separate orders for delivery and all three had issues with delivery schedules. Arrived early, didn't arrive when scheduled, ignored delivery vacation hold, confirm one thing and do another, etc. The most aggravating issues include when trying to resolve these issues, Wayfair puts the burden on me to contact the delivery company, even though they contracted the company and, when I have to resort to cancellation due to their errors, they want to charge me a cancellation fee. Absolutely the worst buying experience ever.

I received my order from Wayfair in a clear plastic bag with a twisted plastic sealer. The pad was stuffed into the bag and was very wrinkled - no identifications at all! It looks as if the pad was a return and sent directly to me. I ordered the Stearns and Foster waterproof pad and expected it to be labeled as such. Nowhere was the name Stearns and Foster mentioned or that the pad was a waterproof pad. Most bedding products are sent in heavy zipped up plastic bags and identified with a company name. I will be very hesitant to order from Wayfair again. Don't list the product as made by Stearns and Foster unless it can be identified as a Stearns and Foster product. TERRIBLE SERVICE!!!

They sell inventory they don’t have but don’t tell you until after your purchase when you get an immediate ‘backordered’ notice. Then if you try to cancel, they ignore the cancellation and ship anyway so they can stick you with return charges in hopes you won’t return your order. Unethical company. Will never go near them again.

I purchased a couch from Wayfair for $659 one week ago. I haven't received it yet. I was just checking online and I see that the same sofa is now on sale for $429 -- I haven't even received it yet and it's on sale for $230 less. I called to see if they would give me the sale price and I received a HARD NO - "That is our strict policy" is what I was told. I am very disappointed. I'm inclined to return the sofa and purchase the same one at the lower price -even with shipping, I would end up saving money - and still have a bad taste in my mouth.

Purchased recliner in April. Not happy with product. Wayfair authorized return. Return sent in April. Charged me $130 to return item. Now it's August and still no refund. Talked to customer service in June, July and August. Wayfair credit charging monthly late fees. Customer service promised situation would be corrected all 3 interactions. Still not corrected. Promises not kept. Blaming covid for slow service only works so long, not 4 months.

I purchased a sofa more than 2 weeks ago thru Wayfair website. I received part of the order a week ago and got a note the same day that the other part will be delivered the following day before 9pm. Since then (6 days ago) I have called their customer service everyday and received the same message that the other part will be delivered the following day by 9pm. A week is gone, and I have not received the other part of my order yet. Have never experienced such a low quality of customer service. Would never ever buy any product from them and will make sure my family and friends hear about my experience with WayFair, such a disappointment.

What a scam!! They said I would get 40 bucks off my 400 dollar purchase. Billed my credit card the full amount and when I asked them about my 40 bucks they said to make another purchase. That will never happen! Ripped me off.

I added a 10% discount code for my 1st purchase, their system did not retain it and customer service refuses to honor or escalate to a manager. This company is fraudulent, they steal your money. DO NOT PURCHASE anything from this company.

I ordered 3 wardrobes from Wayfair, and paid extra to have them assembled onsite. It has been months and the order has been delayed 3 times. Apparently the wardrobes are sitting in the warehouse but for some reason cannot be delivered, and the warehouse voicemail box is full, so no one can figure out why. I cannot say anything about the product, since I never received it. If reliability is important to you, Wayfair is likely not your best bet.

March 2020, place an order for peel-n-stick floor tile, notified they are back ordered. Months pass, no update from Wayfair, I continue to email also reminding them they are in violation of the Federal Trade Commission law for online shopping. August...a damaged package arrives, again try to reach Wayfair, no live people. Only computers! A headache in every way to deal with!

I placed an order with my Wayfair credit card and I canceled the order in July and have not received my refund. When I canceled my order, I got an email saying my refund would appear in 3-5 business days but it hasn't. I have spoken to multiple representatives over the phone and online and no one can provide an answer as to where my refund is or why exactly I haven't received it yet. I was told by two representatives that something went wrong on their end and that they will fix it and then they don't. Today, I was hung up on when I asked to be transferred to a supervisor. What is going on?

They have charged me $311.63 for a remaining balance of $545.04 for my promotional purchase. I have spoken to a representative regarding the charge which is overwhelmingly exorbitant at a time of COVID and refused to waive said interest. Very greedy and grossly unfair, will not listen to customer grievances.

Took me three orders, cancelling two, before they got it right and had to make several calls and emails. Had to have a manager help. I have had questions posted that did not get answers. Transferred to different departments. Spent two days trying to get the order squared and get refund from cancelled orders due to their errors.

Even though I cancelled they still shipped and charged me around 25% of the cost of the desk I ordered. Here is the timeline - Aug 5 Wednesday @ 6:31PM ordered desk. Aug 5 Wednesday @ 7:20PM cancelled desk, 50 minutes later. Aug 7 Friday @ 8:21AM I get an email the desk can't be cancelled. How is it that an entire day could pass where the order couldn't be stopped? I'm sure the "order" email was received within seconds to whom ever was to prep the order, why does the cancel email take 1 day and a 1/2? Also, in the email I received back there is no mention about charging me for returning the item. Perhaps if I had known I would have kept the desk, but instead I took her option and refused delivery.

Because this is the second time I have purchased an item from Wayfair that has caused upset and confusion on its delivery I am writing this review. First I bought a cantilever umbrella and weights. I went reviewed a number of umbrellas online with my stepdaughter and decided on the Wayfair cantilever umbrella because the weight came with it. Not only was the weight missing when the umbrella arrived, the website write-up and all documentation associated with it changed forcing us to go through the internet to find the weight that fit that umbrella at inflated prices.

I purchased a living room set on June 26th, it was shipped on July 6th and that would be the last information I have on my order. I have sent emails with the promise of sending a request to track the items and have not heard anything to date. It is quickly approaching 2 months since I made this purchase. They have my money already and I have nothing. I spoke with a rep on one occasion and was told it shows an est. of August 10th. This date has now passed and I still have no updates. I sent an email again demanding an update or a refund and I’m leaning towards the refund at this point.

Several items have been ordered thru Wayfair for my daughter's & myself. Paid for addtnl warranties and when items fail wayfair & warranty company doesn't ever honor warranty. Always an excuse. Pulled apart seams on couch, cracked frame on chaise, bed frame pulled apart from headboard, leather peeling off arm of leather, couch, etc. Always an excuse for not covering items. They do have pretty stuff but cheap in quality & overpriced if their furniture fails within a few months.

Ordered two items from Wayfair. Next day said one item would be delayed so I cancelled right away. Gave plenty of time to stop order still sent out and I declined order. Talked with customer service said I would get a credit but didnt receive. Poor customer experience. Won't shop Wayfair again after weeks of conversations.

Call customer service today about a package that was left. A package that was 2 days late left in a storm and was told it isn’t their problem, told them that I don’t know if the bed was moldy. Can they send me a bedcover just in case. Several times told them the bed was for a cancer patient. They said it wasn’t their fault and FedEx is the problem. Also that they basically could care less.

I made many payments on time with extra money put down as well. They closed my account after I got to 500.00. They messed up my credit score and still wanted to hassle with me. I paid on time. No reason to close a account. They check your credit every month. Your credit could go down. Please check it as you pay your bill. If they close your account they will charge interest rates. They say they have the right to close it at any time. No call needed to notify you when they do. I recommend you to not order from them..

I bought a umbrella. Was not the colour it was advertise but that was not the main reason I’m complaining. They mislead information. They post and by email had a specific date for delivery for my business. As a result I called 5 consecutive days still waiting for the response. Every time I called they said, "We will assign a callback." Not only that I want to return they charging $20 - for each product for the return which was deducted From refund. They Post misleading date for customer to buy as we need the item for certain days. They did not post expect delays.

Ordered a bed frame on Sunday. On Monday less than 24 hours later the price dropped by over $50 and they would not price adjust for me. I also received two advertising emails from Wayfair yesterday 48 minutes apart. Each one listed the bed frame I had purchased the day prior for two different prices. I called customer service and was on hold for over an hour before rudely being told they wont adjust the price and prices change by the minute. Beware before you order.

We have had 3 or 4 Wayfair purchases, only 1 was trouble free. Both a bookcase and a storage container came damaged in the box. The bookcase had broken wooden pieces (about 2 inches thick), the container was opened at both ends and pieces missing. The worst part of the experience was calling Wayfair. Online literally for hours, promised delivery dates came and went, finally they shipped a new bookcase 6 weeks later, and we threw the other away. The container is ongoing, no one responds, no one gets back to you; their favorite ploy is saying "may I put you on hold" and never coming back. They sent us a label and told us Fedex would pick up the box between 8am-8pm (at OUR $40 expense, even though they delivered it damaged); Fedex never came and Wayfair said, "Oh well, handle it yourself." In these days when Amazon sets the buyer experience so high, Wayfair's practices are unacceptable. Won't be dealing with them again.

They dont have a way to automate. Conveniently the system does not allow to auto-pay and expects you to log in and make it monthly. If you fail they will rip you off on late fee. One of the worst place to sign up for a credit or promotions Comenity bank. Stay away.

Ordered a flagpole finial (18" tall gold/bronze eagle) on July 13, 2020. Received notice instantly that the order had been received, with an invoice #. As of Aug. 10th, the only thing I've received are advertisements - nothing about my order. I've emailed them a couple of times, with no response. The only choice left is to warn others about their "service"(?). I should have looked at their reviews on 'ConsumerAffairs' (1.5 stars) BEFORE doing business with them. My mistake, but it won't happen again. Still wondering where my eagle is!

I ordered two identical mattresses (worth almost $400) over the phone toward the end of July with one of Wayfair's Customer Service Representatives. I was promised to receive these mattresses by July 28. Upon receiving a confirmation email, it became apparent that Wayfair's representative wrote down my address wrong. I called again to correct this, and I was falsely assured that the mistake was corrected. I called back every day since the beginning of August, and it wasn't until August 8 that the address was actually corrected on behalf of Wayfair and sent to UPS - DESPITE THE FACT that every representative I spoke to each day ASSURED ME that the mattress was on its way. Every time I called, the representatives told me that the mattress would be delivered on the following business day...it's been two weeks now, and I no longer trust this company.

Ordered Outdoor furniture cushions. Wayfair had 2 separate vendors involved. Was told I cancel entire order without issue since neither vendor had shipped or started work on order. Customer Service advised I could cancel so did online. Refunded the order. Then checked online acct and saw half the cushions were cancelled and the other half did not. Situation you want either ALL or nothing or an order. After waiting for hour on hold to speak to live customer service again, told, "No you cant cancel the other half of order - that was a mistake by other customer service person." Asked them to them reinstate the part of order cancelled and c/s rep said she would. Ok so back to original order status.

Terrible customer service, terrible company. I wish I had never ordered from them. Ordered bed 2 months ago, it came with missing parts. Trying to resolve an issue for a month already and no result!!!

Be aware that Wayfair does not provide price matching or guarantee. I purchased an item and, before it shipped (although FedEx has already been notified so Wayfair considers it “shipped”), received an email from Wayfair advertising the same item at 20% less. Upon inquiring they informed me that they would not honor the price difference. At this point it’s not worth the price and hassle of returning it. I don’t think I’ll be buying from Wayfair or Joss & Main again.

I have the worst experience with this company. It took almost a month to schedule my delivery. Then the delivery company forgot to put me on the schedule. After all I got my furniture but the delivery men were unable to lift the furniture and kept dropping it on the ground. They were able to bring 2 pieces in after 2 hours of trying but they left my sofa in the garage. The loveseat is broken and damaged due to dropping it many times. Now I can't reach Wayfair and every time I am on hold for an hour at a time. This company sucks and it's my second bad experience with them.

I purchased 2 couches about 2 years ago and the quality of the furniture has deteriorated quite rapidly. I purchased the 5 yr warranty to protect my furniture. I tried to make a claim because there is a issue with the couch where it is poorly designed swings that are not able to withstand its original design. They refused to honor my claim when it clearly is a frame issue. Product is highly-priced and poor quality.

I ordered a mini split air conditioner, also known as a heat pump from Wayfair on 7/6/2020. The item was marked "in stock" and would ship between 7/23 and 7/29. Slow by any measure for something currently available. But they had the Covid disclaimer right on the home page. Fair enough. I first contacted them on July 20 when I noticed on the website that the item was out of stock, requesting a clearer shipping date. The rep. that answered my email stated that she would check with the warehouse to get an answer for me. Never happened, but July 23rd, I received an email stating my item had shipped and the delivery would be after Aug. 10th, whatever that means.

I’ve been a Wayfair customer for years but never again. I ordered couch and chair the first of June with promise delivery date of 4-5 weeks. Seller has pushed date back 4 times, it’s now August 7th and furniture still hasn’t been shipped. Wayfair hold time is greater than 1 hour and supervisors are no help. No discount, no explanation, NOTHING. Wayfair has gone to trash! Do yourself a favor and shop elsewhere.

I ordered a "L shaped" couch from Wayfair over a month ago. At first, I was excited when the package came, however, the box said "1 of 2 packages". I called up Wayfair and after an excruciatingly long wait I was told that the 2nd box might have been shipped later and that I would need to wait 48 hours before they can investigate. After 48 hours I called again & another rep. told me there is only 1 box and to open it. So we did and we put 1/2 of our couch together. After over 4 hours wasted on terrible, uninformed customer service they let me know the 2nd box never left the warehouse. How is that possible? I bought 1 couch, not 1/2 a couch.

I placed an order for a 3 piece Bistro Dining Set on April 25, 2020. To date, I have not received this order. When the order was placed I was told the item was in stock and would be delivered within 10 days. Subsequently the item was said to be on 'Back Order'. During this time I made several attempts to contact Wayfair but was unsuccessful due to long wait times via telephone contact. Apparently Wayfair sent an email that I did not receive dated May 3rd stating that the order was delayed and that estimated delivery was August 6th.

So I bought a twin over full bunk bed for my boys, and first there was no slats for either bed and had to have them resent. When we received it it was the ladder again. So they sent me another order for slats free of charge, but since my order in April 2020 every two weeks I get $29.98 taken out of my account. I have no balance on my account and still get charged. I have called a number of times and get the same answer it will be taken off and now August 2020 four months later it is still happening. They say it will come back into my account but it takes over a week then it comes right back out again almost right when it comes back in. I will never buy from them again!!!

This was my first and last time ordering from Wayfair. I ordered a chair mid July and it was in CAL. I am in NV. They said it would be delivered on July 27. It is now Aug 6 and it has not even left the building in CA yet. What is up with that? VERY DISAPPOINTED! If you have to pay more someplace else at least you get your product!

Do yourself a favor and avoid buying from Wayfair. We were planning to move in August, so on Jul 13th I ordered a full over full bunk bed with desk considering our kids will homeschool due to coronavirus. On Aug 5th they told me our order was delivered to Canada by mistake and were not able to bring it back and a new order will take other 4 weeks with no guarantee they make the same mistake again. They just sent me a refund with no compensation despite we're a VERY DISSAPPOINTED family, our kids were waiting for their beds+desk for weeks already and now we'll move into the apartment without it. Trust me, we'll remember Wayfair forever and not in a good way... The experience was horrible from beginning to end, long waits on the phone for NOTHING. They should be rebranded as Wayfail!!!

I called to place my order because I was ordering 1 waterslide to be delivered to my house for my grandson's birthday and 1 to be delivered to my sister's house for her granddaughter's birthday and I wanted to make sure the order was placed correctly. So to start off the woman did it incorrectly. She had both being shipped to my sister's house which is in another state from me, when I noticed that I called Wayfair to correct it. I was told that I had to estoy for the items to be shipped before they could correct the address and that they saw that the waterslide were still in the warehouse waiting to be shipped.

I ordered a sectional May 28th. It’s now August 5th and I still do not have my order. They have scheduled and canceled my delivery four times. Apparently they lost half of my sectional. They said it will take another 6 - 8 weeks to replace my order. Because they were supposed to deliver my couch I got rid of my old couch. I have family coming to stay and no couch. They are terrible and I will never buy from them again. They have handled the situation so poorly and have offered no worthwhile solution.

This company is ridiculous ???? I made a large order today and used one of their many financing options. After the order was completed the financing company sent me confirmation and took money but there was nothing from Wayfair. I called and for some magical unexplained reason the order didn't process at wayfair. How does your 3rd party company have the correct order but not the company itself? And their solution, just cancel and order again. Literally the 'turn it off and on again' answer. The operator was nice enough but she was completely clueless on how the company works, what went wrong, and how to fix it. Which means essentially she was useless. This company is a mess and the items I was trying to buy are now sold out ???? just minutes after making this failed order. They have my money and I have nothing until 5-7 business days when I get my refund.

I order a chair in June and paid for at the time of ordering. In July 21 I was charged again for the same item. I have called customer service three times to resolve this but it is always the same answer. "We will submit this to our finance department and you will receive a refund within 3. to 5 days." Order # **. Waiting time to talk to someone is about 30 to 40 minutes.

This is my 3rd review of experiences with Wayfair. The 1st 2 were negative. After my call to Customer Service today, I am much more impressed. I spoke with a supervisor (Jacob). He was nice, he was concerned, and put forth effort to resolve issues, that have affected me, but that could also affect other customers if it wasn't corrected. Great job Jacob!

I specifically called to find out if I could use the 10% off coupon with the $40 off for getting their credit card. I was told yes! It did NOT. Now I have credit card with a misleading company. And the coupon would have been a better deal. (Spent over $500) Why lie about it? What’s the point of having customer service if they just mislead you with incorrect information?

I went online and did a chat with Wayfair and asked about a gazebo I wanted to purchase. I was told that the item was in stock and I had a question about the warranty they could not answer. Since they could not answer the question about the warranty I told them I would call the manufacturer. They said that they could guarantee the price but not guarantee it would still be in stock when I called back. I called the manufacturer and got the warranty information and was told that Wayfair did not have any in stock.

Wayfair does not care about their customer or their needs. My order was shipped incorrectly. I requested an exchange, which they said they would process, then a few days later I come to find out that they want to charge me for their error, which "delayed" they correct items from shipping. Once this issue was corrected (3 days later) they promised expedited shipping and here we are over two weeks later with no items delivered and my minor children SLEEPING ON THE FLOOR due to Wayfair's errors. I again called customer service (aka Lip Service) and again they said they corrected the issue and would expedite the shipment. Well guess what? The order still has not arrived and my children continue to SLEEP ON THE FLOOR! The fulfillment center is only located an hour (50 miles) from where I live and they keep blaming the shipping company.

If I could give Wayfair negative Stars I would. I ordered a set of lamps and did take pictures of it in screenshots. When the order arrived there was only one lamp. I called Wayfair and they indicated that I was mistaken that it was only for one lamp. I sent them screenshot of what the order was and what the description was on their website. They refused to send me the second lamp and I did get a letter telling me that I could either send it back or they would give me a small discount if I ordered another one. I shouldn't have to pay for a second lamp when I ordered a set of lamps. They have since changed the website to indicate only one lamp but I still have the screenshot. I don't want to return it. I want my second lamp.

Recently purchased some bar stools and a large patio umbrella. Bar stools shipped extremely quickly and were at my door in 3 days. Stool quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.

The bathroom vanity we ordered came in 3 separate pieces. However we ordered and received a rectangle sink but the top was cut for an oval sink. I let them know and they said a replacement part was ordered. The delivery date has passed and there have been no updates or communications from them. I am now 20 minutes into my third phone call hold time, after trying 2 other times and waiting 45 minutes and 25 minutes before giving up. Apparently they just leave you on an endless hold hoping you will give up. I’ve sent 6 emails with no response either. The award for worst customer service goes to Wayfair! Not a happy customer and will not order from them again.

This was my first, and definitely last, experience with Wayfair. I ordered a 76" TV stand (capable of holding up to 88" TV) on 05/31/2020 for a total price of $864.00. At the time of purchase, I was given delivery expectation as: "Delivered to your area on or before June 13, 2020." The instructions stated that I would receive an email providing an exact delivery date once the piece was in my area. With this information, I proceeded with purchasing my very large television just before the expected delivery date of the TV stand. I had to place the TV on a small folding table awaiting the TV stand. On 06/18/20, I had not yet gotten an email from Wayfair so I called. I held for 1 hour and 13 minutes. I spoke with Chelsea.

DO NOT BUY! The image and description are not accurate. It says "It's rustic-chic walnut finish", well it should say particle board with cheap paper that looks like bad wood. Anything this cheap should not cost $450. I am so disappointed!

I ordered a dining room set in May for just over $1000 was to ship in 10 days. Received continuous emails pushing the delivery date farther out. Then the order was split to table and chairs separated. A few weeks go by turning into about 6 weeks and finally the table is delivered, delivery people state chairs will be in a few days. Well we are not at over 90 days since they took my $1000 and I still do not have chairs. Customer service on phone and in email is so typical, “We are so sorry. I can see the chairs are at the delivery site, they will be out to you shortly..." Asked to talk to supervisor in upper management, “certainly they will call in less than 3 day.” Well that was over a month ago, still NO call. We donated our old dining room set and now have a table with no chairs and my wife and I eat dinner on the couch. Words can't describe how upset I am.

Bought three-bathroom rugs. They were not cheap... (30-40$ range each) I was initially pleased but within a month (and incidentally just after the return period expired)... the "shag" fibers began to shed (singularly and in clumps) and track throughout the house. The rugs will have noticeable "bald areas" within 6 months. I attempted to change my initial rating of very pleased to let other shoppers know I would not recommend the rugs and outline the "shedding". Customer service responded by giving me a "credit" but only for one... When I inquired about being given refund or credit for the other two the response was that they had done all they could do. And they would not tell me how to change my product review to warn other shoppers. I would not recommend Wayfair and will not shop on their site again.

Product is missing parts. Wayfair says they will replace. Still waiting for replacement after 7 weeks and the summer is almost over. "Thanks for your patience" is not customer service. Buy elsewhere or "at your own risk".

We placed an order on June 6th for a shed. It was shipped June 9th and was supposed to be a scheduled delivery within 2 or 3 weeks. Today is August 1st. The shed has yet to be delivered. Constant phone calls to Wayfair have been made. We were told most recently that it's on a truck with a second local delivery company. Current times are understandable with delays but does it take 2 months to ever receive an order? This is an expensive purchase and have nothing to show for it.

I purchased a set of Rebello Sun Lounge chairs approximately 4 months ago. All summer I have been waiting for their arrival and every month I get another email telling me that they are not coming. I contacted Wayfair and they assured me they would be delivered to me by August 1st. I just received another email stating they will arrive August 29th. I do not recommend buying anything from Wayfair.

I need help. As of lately, orders are arriving damaged. Replacement orders are not received after I’ve requested. Can’t get through to customer service due to hold times over 2 hours. I’m in limbo after orders placed. It has gotten too hard and complicated to shop at Wayfair. Easier to buy from a store.

This has been the WORST experience purchasing an item online that I have ever had, and I will never shop through this company ever again. I ordered this item knowing that it would take 3 weeks to get here. This of course was delayed, which was an annoyance in and of itself. Then I come to find that, in the shipment which comes in two packages, only one part is delivered, and they had not even sent the second item. So now I have a mattress sitting on the floor because I still (after a month) have not gotten all the pieces for a bed.

I wish I read these reviews before I made the mistake of choosing this company to furnish my living room. I had a bad experience trying to purchase a gift card years ago and promised I would never use them again (e-gift cards take hours and even up to a day to be delivered but there is no mention of that when you purchase, I needed a quick gift and I ended up getting a gift card from another store due to their slow delivery...and yeah slow delivery on an e-gift card makes no sense).

Wayfair promised for months that they would deliver a bed headboard that I ordered. They kept saying it would be delivered and then at the last minute they would email and say it was delayed. Customer service was worthless. I would asked for a new date of delivery and they would say anything to pacify me. I will NEVER order from this company again. They are dishonest and customer service is a sham. Do not be fooled. They could care less about your business. Also, Wayfair is not the manufacturer of their products. They are a umbrella company. You are better off not dealing with Wayfair and going straight to the manufacturing source.

The moment I contacted the store online I was given the credit card with the promise to waive the interest for 6 months, then the pandemic came, I was making extra payments to catch up. I was almost done when I got charged twice!!!! With amount of 246 dollars cause the time was up for the "interest break". I find this sooo unfair.... and today I have to take from my pocket 400 dollars!!! That I never consumed on!!! NEVER EVER GET BUSINESS WITH THIS PEOPLE!!! Wayfair will ripped you off one way or another!!! They tried first time and I ask for an explanation and they fixed it, but this time I won't get the money ever... Trust me, this true.

I've order from Wayfair a good bit, and I've always had an excellent experience. I did, however, have an issue recently with 3 vanity lights. Customer service refunded all my money and told me to donate the lights to charity. Seriously, how often do you get this kind of treatment from a company like this. I appreciated their understanding of the situation and the way she handled this transaction. They have earned themselves a loyal customer who will never hesitate to order from them time and time again. Thank you Wayfair for treating customers the way they should be treated. It's rare to find businesses who truly care about their customers.

I’m out of the bed. I returned because the company picked it up, but I’ve been getting the runaround about my refund taking “3-5 business days.” It’s been well over a month and NOTHING. This is the only poor experience I’ve ever had with a company. Arranged return after being on hold for 1 hour, waited a week, turns out the representative set up the return incorrectly. Arranged a new return after being on hold for 2 hours, waited a week, pickup took place—YAY.

We have canceled our item before it was shipped. They shipped the item anyway and when we wanted to return it they charged shipping cost. We are not going to use Wayfair again. From our first transaction we had a problem.

I bought a sectional for my new home waited over 6 weeks for it and it is the worst purchase ever!!! It is so itchy I needed to go buy covers for it. It legit scratched up my skin the first day I say on it. It's so uncomfortable I reside to sit on it. Threw the boxes away or it would be out of my new home.

I had been looking for a Table and Bedspread. So I applied for a Wayfair Credit Card. I was approved for $2600.00. I just wanted to see if I could get it. The Promotion going on was "Apply for Wayfair Credit card Receive $40.00 off first order", my order qualified. But as I was going through the purchase process, it did NOT ASK ME how I wanted to pay, but automatically put it on the Wayfair Card. So ok great. I get the $40.00 off. NOT SO. Not only did I not get it off, I paid it off immediately, and just received a bill in the mail for my purchase. RIP OFF COMPANY!!!! I want my $40.00 back as promised by the Promotion.

This is one of three times I have used Wayfair since May. This is the second time I have had extended and unexplained delays while my item, in both cases, sat in a nearby FedEx building. In this case it has been there 9 days. Every day I get a notice that it is on a truck for delivery by the end of the day. Yet, it never left the FedEx site any of those days. When I contacted FedEx, they indicated it was the level of Home Delivery that Wayfair requested. I'm not sure where the fault lies but the level of service is completely unsatisfactory! I will never use Wayfair again nor recommend them to any friends. Before my experiences, I had several friends complain about this same thing so I know this is not an anomaly.

I bought a barn door, which was delivered on time. The hardware has yet to arrive weeks after the promised delivery date. When I requested to return the door (eligible to return for 30 days), I was informed the company's RETURN POLICY requires me, a 60 year old woman, to get a 7ft. box that I cannot even lift to "the nearest FedEx." Seriously? I am being charged $33 dollars for the return service and I will have to pay someone to get it to FedEx. So it will cost me more than 50% of the cost of the item to return it. To add insult to injury, I tried to cancel the lost hardware order online. No cancel button, only a box requesting I communicate my issue to Wayfair. I did. No response. I have never had these return problems with OVERSTOCK or AMAZON. Both companies value their customers and have the same selection of goods. 'Nuff said...

I ordered a shed from Wayfair back in April and still have not received it. I am currently waiting for a replacement order. My first order made it all the way to Birmingham, AL which is about an hour away from my home. It stayed there from end of May until just a couple weeks ago when I was informed by email that Wayfair has ordered me a replacement. There was no explanation to why I did not receive my order. I thought this was a good company to use, but I see now they are not. I know with going on deliveries are running a little bit slower, but I have ordered other large items from other companies and had no problems receiving those items in a timely manner. I will never again use Wayfair. I suggest people save their money and use a better company to order from, because this company will not deliver.