Stamps.com Reviews

SCAM ALERT!!! This company will trick you into a subscription (paid) just for creating a login. Somehow I had two logins for the same email and they were charging us twice a month to the same name/credit card. This company is trash.

This is the most deceptive company I have ever encountered. They have hidden fees. They charged a $1 transaction fee, and the next month, I saw a $20.99 fee; they put me on a subscription just because I used their service once. You cannot remove your credit card from the system, nor can you cancel it. I cancelled my credit card and got a new one. Guess what? They used my new credit card and posted a subscription fee again! They are a scam, and shame on USPS for forcing me to use their service, as they described it as "trusted."

This is a deceptive company. I looked for a product to buy and decided not to, but it automatically entered me into a subscription that the website would not allow me to cancel despite multiple tries. When I finally realized all I could do was switch to a no cost subscription, it charged me $20.99 for the first month. DO NOT USE THIS SERVICE. It is deceptive.

I have been using Stamps.com for a long long time. I believe more than 15 years. It used to be so easy and everything worked well. NOW, it is another story. The postage amount takes at least 30 seconds to appear and sometimes more than a minute before it shows up. The desktop version often can not verify an address but If I log on the website, it finds it right away. I use Stamp.com labels SDC4600 when using the desktop software, but that is not an option if you go online even though I purchase them through stamps.com. Until they fixed it recently, the insurance price would not be added to the total price you were paying at the bottom. They have since fixed this. I complained to stamps.com about all of these things and the person answering named Paul, did not get me any fixes or suggestions, just excuses and I'm sure I have used the program longer than he has probably worked there.

I was unaware of that there was a fee charged when you order stamps. Be careful. They will get you with a monthly fee! There is no mention of there being a fee when you order the stamps so I think this is almost illegal.

They will charge your account forever even if you don't use their service. Don't sign up. It's a scam. I signed up once because I needed stamps. And then tried to cancel, but they make it confusing. Their software sucks, and they basically will just take money out of your accounts randomly whenever they can.

Stamps.com overseas support leaves a lot to be desired. I've been with Stamps for quite a few years and it seems reaching someone within Stamps that has English as a first language is no longer an option. This problem I'm having with the UPS rates being way off is costing me money in being overcharged. It feels like customer service is no longer a priority since Stamps/Ship Station has become monster companies.

I received an email with an invoice from this website called "Stamps.com" for $288.26. My card was then charged for the amount. I have never used, nor did I sign up for a Stamps.com membership or services. This charges are unauthorized and fraudulent. I am respectfully requesting an immediate refund to my credit card and termination of this supposed fraudulent account that appears to have been falsely created. Thank you.

I've been using Stamps.com for over 20 years for my business shipping. Years ago, when we had a refund, it would show up on our credit card as a refund credit. Then, without notice that quit happening, and the refunds were supposedly added back into our balance. That was not happening!!! Now, today, Nov 9, 2025, I'm printing labels to ship tomorrow and the shipping quote is say $8.09 but looking into History for the day, it shows I was charged $8.53!!! Every label was overcharged from what it said when printing the shipping label. I personally believe, this is not a software problem accidental, but an intentional software problem to profit this most corrupt company. Yet for over a decade, these kinds of billing problems have occurred. I'll be calling for refunds to my account and report this to the Attorney General's Office for investigation.

When using their app on a desktop computer, you have to wait an unreasonably long time for a shipping label to print. This happens because the system spends several minutes "calculating" the price after you enter the weight and address. In reality, there’s nothing complex to calculate - shipping rates are straightforward and easy enough for a 10-year-old to determine in seconds. Yet, the Stamps.com app takes minutes to produce a rate, as if someone in their Filipino support center were manually approving prices. It’s been this way for over a year, and it’s clear that upper management has no idea what’s really going on.

Absolutely a scam. I signed up and was never informed it was a subscription and there was a fee. Didn’t even set up payment until I had to put money in to buy a label. Was charged twice $22.30 for a subscription before I caught it and had it cancelled. When I contacted they replied “I'm here to help you transition your account to the Free Plan, ensuring you won't have to worry about any fees, as it will become a Zero Monthly Subscription Fee” so it’s even more confusing. When I signed up I thought it was a free plan then I am automatically charged with no notice??

RUN! RUN! RUN! away from these lizards! I was unknowingly charged for a "service fee" for 2 1/2 years after I canceled it -no emails, no nothing, then was charged on my credit card for over $700! I'm fighting it now.

I have cancelled my account several times and they keep reactivating and deducting monies. I have cancelled my account again today, but took a screenshot of the cancellation notice. This company is a joke.

Incompetent customer service agent can’t speak English and deleted my account. No resolution. They give me 6 months free, but I had to change user names which I didn’t want, now, the print settings don’t work like they used to. The 6 months free is far too little for the headache I’ve had. I suggest using a different company.

I've had, and used, Stamps.com for literally decades, and they were awesome, from products to customer service. However, for some reason, they recently decided to 'update' their brand to 'Stamps.com Classic' and the change is awful. First, I understand that they perhaps needed to switch to the more secure two-factor authentication verification process, but tying it to a single phone number or a single e-mail address makes it impossible for more than one person to have access to the account.

The shipping prices were solid, worth the subscription. Their customer service is above average and sometimes superior. A big however, the platform has gotten infected with the AWS pricing scam. I think how it works is UPS gets the advantage of the price hike. I can see it happening infront of my eyes. The price is arbitrary and allover the place. It is not Stamps.com. It is AWS. However, the convenience and confidence of getting great none retail pricing is gone. It's a shame.

As of May 8, 2025, I discontinued my Stamps.com account, yet my card continued to be charged on multiple occasions after the cancellation. Upon contacting customer service, I was assured that a refund would appear within 3 to 5 days. However, despite persistent follow-ups spanning over three weeks, no refund was issued.

I would give ZERO STARS if that was an option. Their customer service is non-existent. I held for over 25 minutes the first time I called and eventually hung up. I called again a few days later and held 41 minutes before anyone picked up. I explained I had some questions about potentially becoming a customer. I was told I would be transferred to someone in sales. I gave the person my telephone number in the event we were disconnected (which is common with companies like this) and asked to be called back if we were. After holding another 19 minutes for someone in sales, as expected, the call was disconnected. I never got a call back. I received an email from them a few weeks back after clicking on a button stating my interest. That email had a "no-reply" address so I couldn't respond to that. If this is the type of service Stamps.com provides, I will not be signing up and I suggest everyone else run away from this company as fast as possible. HORRIBLE!

This the BIGGEST RIP OFF EVER. Had this over 2 1/2 years ago and got slipped extra fees, then after CANCELING still kept getting billed and no help with any phone calls .. and now the are trying to hit my debit for $544.00 AFTER 2 1/2 YEARS OF NOT USING IT ... WTF BIG ** SCAM.

This company is very customer-unfriendly. I used the service once and was then charged a monthly fee for three months before I noticed the charge on credit card bill. Then I tried to sign in but could not, next I tried to reset my password which also failed, next I sent a message from the web site without a response. Eventually I called and the account was cancelled.

As soon as you sign up, they automatically sign you up for a recurring $16/month fee for their premium service. Huge scam! Subreddit r/stampsclassaction lets finally get this class action going! They settled for this exact thing in Cali trying to get it going in NY now and then it will become a massive national class action with millions of class members. It would be MASSIVE! Just need people to start reaching out and letting the law firms know how many of us there are!!

I have been billed a monthly fee from Stamps.com after an account was somehow set up with all my personal information. When I tried cancel the account, I first found a message that stated my account was locked and a call needed to be made. I called customer service and despite providing name, address, phone number and email, the representative had difficulty finding an account. The account was located.

I have been a customer since 2011. For many years I used their desktop application and was recently forced to switch to their online application with disastrous results. The application simply does not work. Problem after problem trying to simply print USPS shipping labels. This has turned into an incredible time suck, not at all the convenience they claim. I'm done - cancelled my subscription

I did NOT authorize the subscription. I received an email that I was being converted to their subscription program of about $20/mo. We do not use them so I tried to delete my account. I was unable. I sent a reply email to their Support team and told them; 1.2.3... Delete my account. DO NOT sign me up for the subscription, DO NOT charge my credit card.

I'm jaw dropped to see this place still in business after receiving a mailer offer recently, The scum practices they pulled in earlier years, all reported to the BBB and Consumers Advocacy. Obviously bought out a few times, continuing to operate under same name! I had small business accounts with them in the 2000s, ripping me off left and right from badly printed stamp sheets they refused to fund, stating 2-3 weeks even for 3 whole stamps. Jiminy Christmas. Shaking my goldarned head. But I guess anyone can remain in business under shadowed names, ripping folks off these days.

Stamps.com is still up to their bait and switch or hidden in the "terms and conditions" shenanigans. They took money for 7 months but used coercion and extortion to get me to agree to just 6 months of refund. I took it because I had no choice. I documented that I was being coerced. Maybe useful later, maybe not.

I cancelled this service a long time ago and don't even have the same bank account, and they keep sending me emails with a bill. I rarely used it when I did have it, but I cancelled and have not used this in years. I would stay clear of this place!

Total Nonsense. Visited Stamps.com website. Did not decide to utilize their services. The next thing I know is that I am getting emails saying that Stamps.com cannot process my monthly membership payment. I never signed up for any service or membership. Do not ever use this company. They are ripping consumers off. Stay Away.

Last October 2024, Stamps.com had a major revision to their website. As a result of their website updates, my account change my status from administrator to user. As a user, I cannot add funds, add users nor make any changes to the account. In fact, nobody in my company can make changes. I am the owner of our company therefore should be able to make changes. I have spent at least 8 hours on the phone over the past six months trying to sort out the problem. The bottom line is that my account has a bug and they cannot fix it. It’s a poor platform and design. The 1800- number for help is an overseas call center and nobody has the tech expertise to fix anything; they have to call someone else so you are waiting for them to ask someone else for answers. They have a poor design and cannot even fix their own technical problems nor answer questions. They told me that my account has a bug and they cannot fix it.

I do NOT recommend this company for shipping. I would rather stand in line with my 30 packages for a USPS representative than try to use this glitchy, non-user-friendly, inept, unreliable program. Customer service representatives don't recognize the "communication errors" that I keep receiving. I've used Stamps.com for over a year and this has been more of a headache than a help. I DO NOT RECOMMEND!