Stamps.com Reviews

So I needed to ship a couple packages which I rarely ever have to ship anything so I googled where to ship and it recommended stamps.com. So I shipped my two packages when it was pretty easy to ship them so now a month later I see a charge for $20 on my bank statement. Sure enough they slept in us to subscription without me knowing it must have been in the fine print or something when I ship those two darn packages. So just beware just go on USPS.com and ship your packages avoid any kind of subscription. Also now that it's past the probably the month they're probably going to charge me another $20 for the month before so that'll be 40 bucks plus whatever I paid to ship two packages. This is ridiculous! I rarely ever ship any packages and would never agree to pay 20 bucks a month for the subscription that I would never use.

I tried out the services, however, never signed up for anything because I realized the service was not cost efficient. A few weeks later, I received a charge for $19.99 on my credit card. When I called about it, they stated that I was enrolled in a monthly subscription. I never signed up for a monthly subscription. I requested a refund. They said "no". They agreed to cancel my service going forward but they could not refund the fraudulent charge of $19.99. I was told, their "system" just simply would not allow them to do that. I requested to speak with a manager and waited on hold for 30 minutes until I finally hung up. I'm out $19.99 and really frustrated that they got away with this.

I bought some materials for shipping and postage in September, 2023 from Stamps.com. Unbeknownst to me, they opened a subscription and I was charged $21.55 for four months without any services being provided. I tried contacting them but no telephone numbers are listed on their website, nor did the website show me as an account holder. Fortunately, my bank canceled the subscription and credited back the charges but I had to get a new card for my account. I will never use Stamps.com again.

All their promotional material neglects to mention that it costs $25 per month. If they had made it clear, I never would have signed up. They stole $25 from me and I want it back. They did absolutely nothing for me except send me a junk mail flyer, and charge me $25.

I am choosing to stop doing business with Stamps.com because I do not feel they have the best interest of their customers in mind. The service has gone downhill fast and they disappoint over and over again. I feel that they are dishonest with their customers and customer service has dropped over the past year. There are other companies who provide the same service that want my business. The return department does not do their job right, if the stamps do not print and you request a refund it is denied. So Goodbye stamps.com! I'm moving on!

I have used Stamps.com for a few years now. I connected it through my Shipstation account for my business and have spent thousands of dollars on shipping labels through them. Upon taking a closer look at my recent transactions, I noticed quite a few "adjustments" in my transaction history. Some of these include a shipping label that cost $11.88 to ship a set of Rainbow High Dolls having an additional $29 added to it, making the total cost over $40. A coffee maker having an additional $51 added to it. A blanket I had made an accurate 15lb label for having an additional $10 thrown on there. Just so many "additions" that don't even seem reasonable or feasible.

Stamps.com says they refund on failed labels in 1-3 days instead of immediately. I think they are just trying to hold on to the money as long as they can. After 3 days and no refund they then told me it was going to take 3-4 weeks for them to refund for labels that were never created. Now I just got billed $30 for them and still have no refund! Crooks in my book!

Stamps.com software prompted us to do an update. We followed the prompts. Then the program would not let us print stamps. We called their technical support and were on the call for 2 hours with an answering center offshore. They knew nothing and could not help us. They said the software has bogs but refused to even open a ticket saying it would make them look bad.

They charge you 20 a month without disclosing it and without giving you anything for it! That's money you'll never get back! They count on millions of people losing 20 bucks right off the bat, and some idiots like me who don't check their credit card statements for a few months losing a lot more. Thieves!

I signed up last year and knew about the monthly fee, It’s now 19.xx a month. So the billing cycle is on my calendar for the 13th of every month. These jokers always bill out a few days ahead of that. I knew I was going to cancel. So I called the issuer of my credit card, and ordered a new card. Insisted on a new number not just changing the expiration date. As somehow they figure that one out and the charge goes through. Anyway the new card is in hand. Cancelled the service online, got the sorry you leaving email, and a few days later I get the email my card is not authorizing the charge on. Yes, that’s the scam they are running.

Stamps.com is a company that is an approved licensed vendor of the USPS, it is NOT the USPS. It's not clear when you're using this mailing solution that you are being charged $17,99 a month for a membership to Stamps.com above and beyond your postage. As a result, I have paid approximately $60 for printing five first-class .60 stamps over the past three months.

I have done business with Stamps.com for 2 years now, and after switching bank accounts for different reasons and I have seen for the last few months stamps.com over charges me by a lot, I ship items every week and I have been fighting the overcharges that they keep charging me for 3 months, and you call and their response is, "We will email you" and I have been charged again today 126.00 and now I know it's them stealing money every week, and I have to call every day and all they ever answer is, "We will email you with the response" and it's an excuse to take the money, there's no real reason to overcharge me if, if I purchase a label and with measurements, and weight and it cost 28.37 and I purchase 6 or 7 like I did last week and this morning I get charged 126.00 to call again these crooks to send a bogus email saying that ups had to deliver to a rural area. That's not my fault or problem.

Like so many others, my wife did not know they would continue to bill her forever. Lucky for us, they varied the amount after just 7 months and Discover notified me. I have paid approximately $126 for nothing. I emailed the USPS. If I do not get a satisfactory response, I will contact my congressman.

What a scam! Both my husband and I separately were charged something like $20/year for several years for a service I never signed up for...and I contacted them that I had never signed up for any service. They refuse to cancel my bill! They are a complete scam. Neither my husband nor I use the service. It's ridiculous.

It's not clear when you're using this website that you are being charged $17,99 a month to use this. It was easy (so far) to drop the account. But very shady that it's not clear you are signing up for a monthly payment that's very high and the average person wouldn't use this service.

I have had this service for the last 3 or 4 years. I have paid for 3 scales, all which came broken and do not work. I have contacted the company about it and they never did anything about it. I have spent thousands of dollars with this company as I mail out a lot each year. It annoys me that the rates change and if you print a whole sheet and did not finish your work that day and the rates change from one day to the next, they do not honor the stamp value based on the barcode when it was printed. So now you have to spend another sheet and more money plus their stupid membership fee and add a new stamp with the 3 cents they are missing even though you printed it before the rate increase and they do not work like forever stamps.

These people are scammers. Period. They know exactly what they are doing. Most of us have the same experience, we did not know it was a subscription service, we only used.it once, but they kept charging, they took 214.00 out of my account AFTER I noticed and closed my stamps.com account. If you check the BBB website they give most people (white) courtesy refunds. I will be taking them to court and I suggest everyone else does as well. Terms of service is not a go-ahead to fraudulently attempt to steal money.

Their customer service is horrendous. Save yourself the time and do not use this company! They are nonresponsive, don’t read your emails and send the same template email over and over. They just want to waste your time until you get frustrated and give up.

Stamps.com apparently gave a free trial to our business but even though we never used the account they have been billing us 17.99 for almost 2 years. We just now discovered it on our corporate card, which we though was legitimate charges as we do ship a lot of products every month. When I went to the website to try to login nothing would work, I called stamps.com and they advised they would not refund any money, but they were kind enough to waive the cancellation fee. I don't doubt that this company is real and that they provide some type of service, but a big part of their business is to continue billing for monthly fees long after accounts are cancelled and not utilized. I would be very cautious signing up for anything with this company as it is obviously a nightmare to cancel.

On 09/20/2022, the mail carrier picked up a package with the confirmation number ** from my home. That package is a 2-day, priority medium box package which should be delivered on 09/22/2022 to the addressee. That package has not moved in your system at all. Where is my package? The driver picked up the package with 14 other packages making that package number 15. She scanned the bar code for the packages. I am starting to think that she has stolen my package. Yes, that is the way I am see this and the way I will file my complaint with Consumer Affairs. Where is my package?!

At first, I wondered how this $17.99 monthly charge had slipped my attention for so long. So shame on me. But as soon as I reviewed this company online (The BBB and Consumer Affairs), I realized that I had TONS of company. My complaint was shared by almost every respondent online. This company hides the fact that you're entering a subscription with them and then charges you ... for absolutely nothing. This has gone on for four years! In a word, these folks are scoundrels and they're practicing a SCAM. What a huge disappointment.

Four months ago I was trying to buy a shipping stamp for a package from the USPS website and it seemed that the only option for me was to click on a link that took me to Stamps.com. Then I realized that I had to open an account, which I did. After looking further into it I decided it would be easier to go to the post in person and ship my package. Fast forward four months and I see a recurring bill charge for $17.99 on my VISA bill from Stamps.com which unfortunately I had missed on the previous 3 statements. When I called the company I was told the charge was the base service fee for having an account, whether you use it or not. Apparently I had missed the fine print.

I bought this business one stamp two years ago. Then I recently discovered they have been piling up charges for two years. They've been sending bills to my credit card company, which flagged them as fraudulent and didn't authorize, and have been sending me bills on my email, which flagged them as scam. Two years after, and after I never ever used this service apart from the one stamp I bought, they are claiming I owe them over $300. It's a very expensive stamp. Not only are they misleading on their website, I actually thought they were affiliated with USPS but turns out they aren't, they are also absolutely not helpful and are refusing to cancel my account. I've been communicating with them for over a month. This is a rogue business, stay away.

I run an ecommerce store and ship with Shipstation every day. When purchasing a shipping label through Shipstation it is purchased through my Stamps.com account. I attempted to purchase a shipping label as normal. After making the purchase, I did not receive the label. I figured this was an error of some kind and that the purchase had not actually been completed, so I attempted again and it failed a second time. I later received two purchase confirmations from stamps.com for these labels, both of which I never received. I contacted stamps.com via email, explaining the situation. I received a boilerplate email with a tutorial on how to request a refund for labels purchased through stamps.com. The problem is that there are no labels to refund. They don't exist. So I called stamps.com, and again explained the situation.

My husband works in shipping software as a software engineer and I am a real estate broker. I have had to do a lot of mailings so I was looking for an at-home solution to streamline my postage. He suggested Stamps.com about a year ago and it has been an absolute NIGHTMARE WASTE OF TIME AND MONEY! More times than I can count, my stamps have not been printed or not printed properly. I have to update the driver for their app on my NEW Mac almost every time I launch it. When you click to do their update from their website, you lose the "reprint" button therefore you lose the stamps you're trying to print.

Stay away. I went shopping on their site and signed up for a new account. After shopping for personalized stamps (as a Christmas gift for my daughter) I was unable to make the purchase. Unbeknownst to me, Stamps.com had enrolled me in a monthly subscription at $19.71 after the expiration of a 4-week trial. The disclosure of the subscription is apparently buried in fine print. I never knowingly authorized any "free trial" and, regardless, I never got an email stating that the free trial was over. One month got past me - my bad for not reviewing my credit card statement more carefully. But, then I noticed a strange unauthorized charge. I went on Stamps.com and found I was enrolled in a monthly subscription. No monthly statement from them. The site also claimed that I ordered a scale. I never ordered the scale and I never received the scale.

I've been a LONG time customer - with nary a complaint or dissatisfied experience. But recently - after some apparent update - their service S-U-C-K-S! The latest update to their service must have been done by some diversity hire WOKE SJW. Every time I've tried to print out a shipping label - which I've done THOUSANDS OF TIMES over the past 8 years or so - different error messages keep popping up, my contacts can NOT be put in a consistent order, international labels give a message that I am printing multiple labels when I am not.

They use the "USPS" acronym to give you an impression that they are affiliated with the postal services. They send you a packet so that you can print a dozen free stamps at home. You don't even realize that you are signing up for a subscription service. They charged my credit card for four months, before I realized what had happened. I requested a full refund and they complied. I am very disappointed.

Like many others, I entered CC info for a one time transaction two years ago to see if Stamps.com could help with some holiday mailers I had to send out. Then, without my knowledge or authorization, they enrolled me in the pro plan for $17.99 per month after the 'trial' ended. Yes, they list this stipulation in their fine print but they never send monthly invoices and don't show the charges easily on their site under the billing section. It is a small monthly charge but I finally noticed it after over two years and several hundred dollars in charges. Upon calling them, they made it very hard to cancel membership and did not offer any consideration or credits for the months billed. They stated that they do not send monthly invoices (like every other online service I use) because they don't want to "bog down their users inboxes". Sounds more like their business model is built on reoccurring charges that many consumers don't notice on their statements.

Blank paper stamps are provided for you to print at a high cost. If you fail to print correctly then you 1) are not eligible for any refund at all even if absolutely nothing was printed on the stamps and the paper is pristine (simply because you opened the package of stamp paper) and 2) you must fill out forms, mail said forms and blank stamp pages to the government to get refunded for purchase of postage that never printed. Do not use this site! Much better to go to the post office!