Stamps.com Reviews

I have cancelled my account several times and they keep reactivating and deducting monies. I have cancelled my account again today, but took a screenshot of the cancellation notice. This company is a joke.

Incompetent customer service agent can’t speak English and deleted my account. No resolution. They give me 6 months free, but I had to change user names which I didn’t want, now, the print settings don’t work like they used to. The 6 months free is far too little for the headache I’ve had. I suggest using a different company.

I've had, and used, Stamps.com for literally decades, and they were awesome, from products to customer service. However, for some reason, they recently decided to 'update' their brand to 'Stamps.com Classic' and the change is awful. First, I understand that they perhaps needed to switch to the more secure two-factor authentication verification process, but tying it to a single phone number or a single e-mail address makes it impossible for more than one person to have access to the account.

The shipping prices were solid, worth the subscription. Their customer service is above average and sometimes superior. A big however, the platform has gotten infected with the AWS pricing scam. I think how it works is UPS gets the advantage of the price hike. I can see it happening infront of my eyes. The price is arbitrary and allover the place. It is not Stamps.com. It is AWS. However, the convenience and confidence of getting great none retail pricing is gone. It's a shame.

As of May 8, 2025, I discontinued my Stamps.com account, yet my card continued to be charged on multiple occasions after the cancellation. Upon contacting customer service, I was assured that a refund would appear within 3 to 5 days. However, despite persistent follow-ups spanning over three weeks, no refund was issued.

I would give ZERO STARS if that was an option. Their customer service is non-existent. I held for over 25 minutes the first time I called and eventually hung up. I called again a few days later and held 41 minutes before anyone picked up. I explained I had some questions about potentially becoming a customer. I was told I would be transferred to someone in sales. I gave the person my telephone number in the event we were disconnected (which is common with companies like this) and asked to be called back if we were. After holding another 19 minutes for someone in sales, as expected, the call was disconnected. I never got a call back. I received an email from them a few weeks back after clicking on a button stating my interest. That email had a "no-reply" address so I couldn't respond to that. If this is the type of service Stamps.com provides, I will not be signing up and I suggest everyone else run away from this company as fast as possible. HORRIBLE!

This the BIGGEST RIP OFF EVER. Had this over 2 1/2 years ago and got slipped extra fees, then after CANCELING still kept getting billed and no help with any phone calls .. and now the are trying to hit my debit for $544.00 AFTER 2 1/2 YEARS OF NOT USING IT ... WTF BIG ** SCAM.

This company is very customer-unfriendly. I used the service once and was then charged a monthly fee for three months before I noticed the charge on credit card bill. Then I tried to sign in but could not, next I tried to reset my password which also failed, next I sent a message from the web site without a response. Eventually I called and the account was cancelled.

As soon as you sign up, they automatically sign you up for a recurring $16/month fee for their premium service. Huge scam! Subreddit r/stampsclassaction lets finally get this class action going! They settled for this exact thing in Cali trying to get it going in NY now and then it will become a massive national class action with millions of class members. It would be MASSIVE! Just need people to start reaching out and letting the law firms know how many of us there are!!

I have been billed a monthly fee from Stamps.com after an account was somehow set up with all my personal information. When I tried cancel the account, I first found a message that stated my account was locked and a call needed to be made. I called customer service and despite providing name, address, phone number and email, the representative had difficulty finding an account. The account was located.

I have been a customer since 2011. For many years I used their desktop application and was recently forced to switch to their online application with disastrous results. The application simply does not work. Problem after problem trying to simply print USPS shipping labels. This has turned into an incredible time suck, not at all the convenience they claim. I'm done - cancelled my subscription

I did NOT authorize the subscription. I received an email that I was being converted to their subscription program of about $20/mo. We do not use them so I tried to delete my account. I was unable. I sent a reply email to their Support team and told them; 1.2.3... Delete my account. DO NOT sign me up for the subscription, DO NOT charge my credit card.

I'm jaw dropped to see this place still in business after receiving a mailer offer recently, The scum practices they pulled in earlier years, all reported to the BBB and Consumers Advocacy. Obviously bought out a few times, continuing to operate under same name! I had small business accounts with them in the 2000s, ripping me off left and right from badly printed stamp sheets they refused to fund, stating 2-3 weeks even for 3 whole stamps. Jiminy Christmas. Shaking my goldarned head. But I guess anyone can remain in business under shadowed names, ripping folks off these days.

Stamps.com is still up to their bait and switch or hidden in the "terms and conditions" shenanigans. They took money for 7 months but used coercion and extortion to get me to agree to just 6 months of refund. I took it because I had no choice. I documented that I was being coerced. Maybe useful later, maybe not.

I cancelled this service a long time ago and don't even have the same bank account, and they keep sending me emails with a bill. I rarely used it when I did have it, but I cancelled and have not used this in years. I would stay clear of this place!

Total Nonsense. Visited Stamps.com website. Did not decide to utilize their services. The next thing I know is that I am getting emails saying that Stamps.com cannot process my monthly membership payment. I never signed up for any service or membership. Do not ever use this company. They are ripping consumers off. Stay Away.

Last October 2024, Stamps.com had a major revision to their website. As a result of their website updates, my account change my status from administrator to user. As a user, I cannot add funds, add users nor make any changes to the account. In fact, nobody in my company can make changes. I am the owner of our company therefore should be able to make changes. I have spent at least 8 hours on the phone over the past six months trying to sort out the problem. The bottom line is that my account has a bug and they cannot fix it. It’s a poor platform and design. The 1800- number for help is an overseas call center and nobody has the tech expertise to fix anything; they have to call someone else so you are waiting for them to ask someone else for answers. They have a poor design and cannot even fix their own technical problems nor answer questions. They told me that my account has a bug and they cannot fix it.

I do NOT recommend this company for shipping. I would rather stand in line with my 30 packages for a USPS representative than try to use this glitchy, non-user-friendly, inept, unreliable program. Customer service representatives don't recognize the "communication errors" that I keep receiving. I've used Stamps.com for over a year and this has been more of a headache than a help. I DO NOT RECOMMEND!

Terrible company, they trick you into a monthly fee and then don't let you know they're billing you. I used them once to mail one packaged for $10 then they continued to charge me $20 a month without letting me know they were doing it.

Fraud! Fraud! Why are these people not locked behind bars!!! Our bank had it where the monthly charges were declined and because they sent so many charges $260 and before that was $580 was taken out of my account US Bank is calling FRAUD against Stamps.com.

Worst service. They created a subscription on my credit card without my knowledge and I never received any notice of it. After 2 years of billing me I figured out what it was and turned off. Beware of the subscription.

After canceling subscription they kept my monthly charge for the whole next month and my $9.00 worth of postage as well. I see more and more online companies like these taking advantage of startup small business all the time. Another lesson learned.

I would give no stars whatever if that were an option. Browsing their website for Forever stamps (and there were none), I was lured into giving my credit card information upfront. There was NEVER any upfront information regarding a recurring subscription fee. Only after checking them out further online, did I realize this is a SCAM and cancelled the membership the same day. How do they get away with this for so many years, and who in their right mind would use them?!

I have been "forced" to use them as company I order from uses them for shipping. Their tracking website is NEVER up to date leaving you wondering where your stuff is. Last time I contacted them about my package whereabouts, they never answered.

I have been using Stamps.com for many years for both personal and business. In February 2024 I decided to close my stamps.com account. I had a credit balance remaining and searched everywhere on the website for a way to request a refund, to no avail. I called the company directly to request the refund and was told my request was submitted and a refund would be issued back to my card within 4 - 6 weeks. It has now been 8 weeks, I have made several follow up calls and still no refund. I cannot believe how poorly the company interacts with their customers and how difficult they make it to receive a simple refund, quite frankly it seems intentional. I would not recommend stamps.com, there are other companies out there who offer the same service without the problems.

I am currently being scammed by Stamps.com. The company have been lying to me now for about 5 months over a refund of postage to me of $503. I’ve spoken to support reps and two supervisors who never returned my calls.

To whom it may concern, am writing to warn people about the terrible cancellation process of STAMPS.com. I have been trying to cancel my subscription for more than four months, but I am still getting charged every month. I have evidence of my bank statements and email correspondence that show my repeated attempts to cancel. This is unacceptable and frustrating.

Software is buggy. Printing multiple shipping labels at a time, it would lock up and not print but charge the account. So needed to buy more postage. When I closed the account on 12/16/23 it had a $900.38 postage balance. Endicia's site says refunds take 6-8 weeks. It's been 12 weeks. I just got an email from "the office of the President of Stamps.com." They are so sorry, this refund will take ANOTHER 6-10 WEEKS. Don't know if I'll ever see this money. Endicia and Stamps.com are the same company. Avoid both!

So I needed to ship a couple packages which I rarely ever have to ship anything so I googled where to ship and it recommended stamps.com. So I shipped my two packages when it was pretty easy to ship them so now a month later I see a charge for $20 on my bank statement. Sure enough they slept in us to subscription without me knowing it must have been in the fine print or something when I ship those two darn packages. So just beware just go on USPS.com and ship your packages avoid any kind of subscription. Also now that it's past the probably the month they're probably going to charge me another $20 for the month before so that'll be 40 bucks plus whatever I paid to ship two packages. This is ridiculous! I rarely ever ship any packages and would never agree to pay 20 bucks a month for the subscription that I would never use.

I tried out the services, however, never signed up for anything because I realized the service was not cost efficient. A few weeks later, I received a charge for $19.99 on my credit card. When I called about it, they stated that I was enrolled in a monthly subscription. I never signed up for a monthly subscription. I requested a refund. They said "no". They agreed to cancel my service going forward but they could not refund the fraudulent charge of $19.99. I was told, their "system" just simply would not allow them to do that. I requested to speak with a manager and waited on hold for 30 minutes until I finally hung up. I'm out $19.99 and really frustrated that they got away with this.