Stamps.com Reviews

Terrible company, they trick you into a monthly fee and then don't let you know they're billing you. I used them once to mail one packaged for $10 then they continued to charge me $20 a month without letting me know they were doing it.

Fraud! Fraud! Why are these people not locked behind bars!!! Our bank had it where the monthly charges were declined and because they sent so many charges $260 and before that was $580 was taken out of my account US Bank is calling FRAUD against Stamps.com.

Worst service. They created a subscription on my credit card without my knowledge and I never received any notice of it. After 2 years of billing me I figured out what it was and turned off. Beware of the subscription.

After canceling subscription they kept my monthly charge for the whole next month and my $9.00 worth of postage as well. I see more and more online companies like these taking advantage of startup small business all the time. Another lesson learned.

I would give no stars whatever if that were an option. Browsing their website for Forever stamps (and there were none), I was lured into giving my credit card information upfront. There was NEVER any upfront information regarding a recurring subscription fee. Only after checking them out further online, did I realize this is a SCAM and cancelled the membership the same day. How do they get away with this for so many years, and who in their right mind would use them?!

I have been "forced" to use them as company I order from uses them for shipping. Their tracking website is NEVER up to date leaving you wondering where your stuff is. Last time I contacted them about my package whereabouts, they never answered.

I have been using Stamps.com for many years for both personal and business. In February 2024 I decided to close my stamps.com account. I had a credit balance remaining and searched everywhere on the website for a way to request a refund, to no avail. I called the company directly to request the refund and was told my request was submitted and a refund would be issued back to my card within 4 - 6 weeks. It has now been 8 weeks, I have made several follow up calls and still no refund. I cannot believe how poorly the company interacts with their customers and how difficult they make it to receive a simple refund, quite frankly it seems intentional. I would not recommend stamps.com, there are other companies out there who offer the same service without the problems.

I am currently being scammed by Stamps.com. The company have been lying to me now for about 5 months over a refund of postage to me of $503. I’ve spoken to support reps and two supervisors who never returned my calls.

To whom it may concern, am writing to warn people about the terrible cancellation process of STAMPS.com. I have been trying to cancel my subscription for more than four months, but I am still getting charged every month. I have evidence of my bank statements and email correspondence that show my repeated attempts to cancel. This is unacceptable and frustrating.

Software is buggy. Printing multiple shipping labels at a time, it would lock up and not print but charge the account. So needed to buy more postage. When I closed the account on 12/16/23 it had a $900.38 postage balance. Endicia's site says refunds take 6-8 weeks. It's been 12 weeks. I just got an email from "the office of the President of Stamps.com." They are so sorry, this refund will take ANOTHER 6-10 WEEKS. Don't know if I'll ever see this money. Endicia and Stamps.com are the same company. Avoid both!

So I needed to ship a couple packages which I rarely ever have to ship anything so I googled where to ship and it recommended stamps.com. So I shipped my two packages when it was pretty easy to ship them so now a month later I see a charge for $20 on my bank statement. Sure enough they slept in us to subscription without me knowing it must have been in the fine print or something when I ship those two darn packages. So just beware just go on USPS.com and ship your packages avoid any kind of subscription. Also now that it's past the probably the month they're probably going to charge me another $20 for the month before so that'll be 40 bucks plus whatever I paid to ship two packages. This is ridiculous! I rarely ever ship any packages and would never agree to pay 20 bucks a month for the subscription that I would never use.

I tried out the services, however, never signed up for anything because I realized the service was not cost efficient. A few weeks later, I received a charge for $19.99 on my credit card. When I called about it, they stated that I was enrolled in a monthly subscription. I never signed up for a monthly subscription. I requested a refund. They said "no". They agreed to cancel my service going forward but they could not refund the fraudulent charge of $19.99. I was told, their "system" just simply would not allow them to do that. I requested to speak with a manager and waited on hold for 30 minutes until I finally hung up. I'm out $19.99 and really frustrated that they got away with this.

I bought some materials for shipping and postage in September, 2023 from Stamps.com. Unbeknownst to me, they opened a subscription and I was charged $21.55 for four months without any services being provided. I tried contacting them but no telephone numbers are listed on their website, nor did the website show me as an account holder. Fortunately, my bank canceled the subscription and credited back the charges but I had to get a new card for my account. I will never use Stamps.com again.

All their promotional material neglects to mention that it costs $25 per month. If they had made it clear, I never would have signed up. They stole $25 from me and I want it back. They did absolutely nothing for me except send me a junk mail flyer, and charge me $25.

I am choosing to stop doing business with Stamps.com because I do not feel they have the best interest of their customers in mind. The service has gone downhill fast and they disappoint over and over again. I feel that they are dishonest with their customers and customer service has dropped over the past year. There are other companies who provide the same service that want my business. The return department does not do their job right, if the stamps do not print and you request a refund it is denied. So Goodbye stamps.com! I'm moving on!

I have used Stamps.com for a few years now. I connected it through my Shipstation account for my business and have spent thousands of dollars on shipping labels through them. Upon taking a closer look at my recent transactions, I noticed quite a few "adjustments" in my transaction history. Some of these include a shipping label that cost $11.88 to ship a set of Rainbow High Dolls having an additional $29 added to it, making the total cost over $40. A coffee maker having an additional $51 added to it. A blanket I had made an accurate 15lb label for having an additional $10 thrown on there. Just so many "additions" that don't even seem reasonable or feasible.

Stamps.com says they refund on failed labels in 1-3 days instead of immediately. I think they are just trying to hold on to the money as long as they can. After 3 days and no refund they then told me it was going to take 3-4 weeks for them to refund for labels that were never created. Now I just got billed $30 for them and still have no refund! Crooks in my book!

Stamps.com software prompted us to do an update. We followed the prompts. Then the program would not let us print stamps. We called their technical support and were on the call for 2 hours with an answering center offshore. They knew nothing and could not help us. They said the software has bogs but refused to even open a ticket saying it would make them look bad.

They charge you 20 a month without disclosing it and without giving you anything for it! That's money you'll never get back! They count on millions of people losing 20 bucks right off the bat, and some idiots like me who don't check their credit card statements for a few months losing a lot more. Thieves!

I signed up last year and knew about the monthly fee, It’s now 19.xx a month. So the billing cycle is on my calendar for the 13th of every month. These jokers always bill out a few days ahead of that. I knew I was going to cancel. So I called the issuer of my credit card, and ordered a new card. Insisted on a new number not just changing the expiration date. As somehow they figure that one out and the charge goes through. Anyway the new card is in hand. Cancelled the service online, got the sorry you leaving email, and a few days later I get the email my card is not authorizing the charge on. Yes, that’s the scam they are running.

Stamps.com is a company that is an approved licensed vendor of the USPS, it is NOT the USPS. It's not clear when you're using this mailing solution that you are being charged $17,99 a month for a membership to Stamps.com above and beyond your postage. As a result, I have paid approximately $60 for printing five first-class .60 stamps over the past three months.

I have done business with Stamps.com for 2 years now, and after switching bank accounts for different reasons and I have seen for the last few months stamps.com over charges me by a lot, I ship items every week and I have been fighting the overcharges that they keep charging me for 3 months, and you call and their response is, "We will email you" and I have been charged again today 126.00 and now I know it's them stealing money every week, and I have to call every day and all they ever answer is, "We will email you with the response" and it's an excuse to take the money, there's no real reason to overcharge me if, if I purchase a label and with measurements, and weight and it cost 28.37 and I purchase 6 or 7 like I did last week and this morning I get charged 126.00 to call again these crooks to send a bogus email saying that ups had to deliver to a rural area. That's not my fault or problem.

Like so many others, my wife did not know they would continue to bill her forever. Lucky for us, they varied the amount after just 7 months and Discover notified me. I have paid approximately $126 for nothing. I emailed the USPS. If I do not get a satisfactory response, I will contact my congressman.

What a scam! Both my husband and I separately were charged something like $20/year for several years for a service I never signed up for...and I contacted them that I had never signed up for any service. They refuse to cancel my bill! They are a complete scam. Neither my husband nor I use the service. It's ridiculous.

It's not clear when you're using this website that you are being charged $17,99 a month to use this. It was easy (so far) to drop the account. But very shady that it's not clear you are signing up for a monthly payment that's very high and the average person wouldn't use this service.

I have had this service for the last 3 or 4 years. I have paid for 3 scales, all which came broken and do not work. I have contacted the company about it and they never did anything about it. I have spent thousands of dollars with this company as I mail out a lot each year. It annoys me that the rates change and if you print a whole sheet and did not finish your work that day and the rates change from one day to the next, they do not honor the stamp value based on the barcode when it was printed. So now you have to spend another sheet and more money plus their stupid membership fee and add a new stamp with the 3 cents they are missing even though you printed it before the rate increase and they do not work like forever stamps.

These people are scammers. Period. They know exactly what they are doing. Most of us have the same experience, we did not know it was a subscription service, we only used.it once, but they kept charging, they took 214.00 out of my account AFTER I noticed and closed my stamps.com account. If you check the BBB website they give most people (white) courtesy refunds. I will be taking them to court and I suggest everyone else does as well. Terms of service is not a go-ahead to fraudulently attempt to steal money.

Their customer service is horrendous. Save yourself the time and do not use this company! They are nonresponsive, don’t read your emails and send the same template email over and over. They just want to waste your time until you get frustrated and give up.

Stamps.com apparently gave a free trial to our business but even though we never used the account they have been billing us 17.99 for almost 2 years. We just now discovered it on our corporate card, which we though was legitimate charges as we do ship a lot of products every month. When I went to the website to try to login nothing would work, I called stamps.com and they advised they would not refund any money, but they were kind enough to waive the cancellation fee. I don't doubt that this company is real and that they provide some type of service, but a big part of their business is to continue billing for monthly fees long after accounts are cancelled and not utilized. I would be very cautious signing up for anything with this company as it is obviously a nightmare to cancel.

On 09/20/2022, the mail carrier picked up a package with the confirmation number ** from my home. That package is a 2-day, priority medium box package which should be delivered on 09/22/2022 to the addressee. That package has not moved in your system at all. Where is my package? The driver picked up the package with 14 other packages making that package number 15. She scanned the bar code for the packages. I am starting to think that she has stolen my package. Yes, that is the way I am see this and the way I will file my complaint with Consumer Affairs. Where is my package?!

At first, I wondered how this $17.99 monthly charge had slipped my attention for so long. So shame on me. But as soon as I reviewed this company online (The BBB and Consumer Affairs), I realized that I had TONS of company. My complaint was shared by almost every respondent online. This company hides the fact that you're entering a subscription with them and then charges you ... for absolutely nothing. This has gone on for four years! In a word, these folks are scoundrels and they're practicing a SCAM. What a huge disappointment.

Four months ago I was trying to buy a shipping stamp for a package from the USPS website and it seemed that the only option for me was to click on a link that took me to Stamps.com. Then I realized that I had to open an account, which I did. After looking further into it I decided it would be easier to go to the post in person and ship my package. Fast forward four months and I see a recurring bill charge for $17.99 on my VISA bill from Stamps.com which unfortunately I had missed on the previous 3 statements. When I called the company I was told the charge was the base service fee for having an account, whether you use it or not. Apparently I had missed the fine print.

I bought this business one stamp two years ago. Then I recently discovered they have been piling up charges for two years. They've been sending bills to my credit card company, which flagged them as fraudulent and didn't authorize, and have been sending me bills on my email, which flagged them as scam. Two years after, and after I never ever used this service apart from the one stamp I bought, they are claiming I owe them over $300. It's a very expensive stamp. Not only are they misleading on their website, I actually thought they were affiliated with USPS but turns out they aren't, they are also absolutely not helpful and are refusing to cancel my account. I've been communicating with them for over a month. This is a rogue business, stay away.

I run an ecommerce store and ship with Shipstation every day. When purchasing a shipping label through Shipstation it is purchased through my Stamps.com account. I attempted to purchase a shipping label as normal. After making the purchase, I did not receive the label. I figured this was an error of some kind and that the purchase had not actually been completed, so I attempted again and it failed a second time. I later received two purchase confirmations from stamps.com for these labels, both of which I never received. I contacted stamps.com via email, explaining the situation. I received a boilerplate email with a tutorial on how to request a refund for labels purchased through stamps.com. The problem is that there are no labels to refund. They don't exist. So I called stamps.com, and again explained the situation.

My husband works in shipping software as a software engineer and I am a real estate broker. I have had to do a lot of mailings so I was looking for an at-home solution to streamline my postage. He suggested Stamps.com about a year ago and it has been an absolute NIGHTMARE WASTE OF TIME AND MONEY! More times than I can count, my stamps have not been printed or not printed properly. I have to update the driver for their app on my NEW Mac almost every time I launch it. When you click to do their update from their website, you lose the "reprint" button therefore you lose the stamps you're trying to print.

Stay away. I went shopping on their site and signed up for a new account. After shopping for personalized stamps (as a Christmas gift for my daughter) I was unable to make the purchase. Unbeknownst to me, Stamps.com had enrolled me in a monthly subscription at $19.71 after the expiration of a 4-week trial. The disclosure of the subscription is apparently buried in fine print. I never knowingly authorized any "free trial" and, regardless, I never got an email stating that the free trial was over. One month got past me - my bad for not reviewing my credit card statement more carefully. But, then I noticed a strange unauthorized charge. I went on Stamps.com and found I was enrolled in a monthly subscription. No monthly statement from them. The site also claimed that I ordered a scale. I never ordered the scale and I never received the scale.

I've been a LONG time customer - with nary a complaint or dissatisfied experience. But recently - after some apparent update - their service S-U-C-K-S! The latest update to their service must have been done by some diversity hire WOKE SJW. Every time I've tried to print out a shipping label - which I've done THOUSANDS OF TIMES over the past 8 years or so - different error messages keep popping up, my contacts can NOT be put in a consistent order, international labels give a message that I am printing multiple labels when I am not.

They use the "USPS" acronym to give you an impression that they are affiliated with the postal services. They send you a packet so that you can print a dozen free stamps at home. You don't even realize that you are signing up for a subscription service. They charged my credit card for four months, before I realized what had happened. I requested a full refund and they complied. I am very disappointed.

Like many others, I entered CC info for a one time transaction two years ago to see if Stamps.com could help with some holiday mailers I had to send out. Then, without my knowledge or authorization, they enrolled me in the pro plan for $17.99 per month after the 'trial' ended. Yes, they list this stipulation in their fine print but they never send monthly invoices and don't show the charges easily on their site under the billing section. It is a small monthly charge but I finally noticed it after over two years and several hundred dollars in charges. Upon calling them, they made it very hard to cancel membership and did not offer any consideration or credits for the months billed. They stated that they do not send monthly invoices (like every other online service I use) because they don't want to "bog down their users inboxes". Sounds more like their business model is built on reoccurring charges that many consumers don't notice on their statements.

Blank paper stamps are provided for you to print at a high cost. If you fail to print correctly then you 1) are not eligible for any refund at all even if absolutely nothing was printed on the stamps and the paper is pristine (simply because you opened the package of stamp paper) and 2) you must fill out forms, mail said forms and blank stamp pages to the government to get refunded for purchase of postage that never printed. Do not use this site! Much better to go to the post office!

Horrible website. Don't miss the printing of your document... If you do you'll need to fill out paperwork for a refund. It's the dumbest thing I've ever seen in postage. How about the option of printing labels twice if your printer misfires instead of filling out paperwork for a refund...SO stupid. I'm looking for a full refund from the company. Also the customer rep hanging up on me was a nice touch. Don't use this service.

Purchased what I thought were stamps ready to use. My fault I did not realize I had to print them. I purchased with a 1 month free trial, but then began getting recurring monthly charges without approving. Could have also been my fault, may have been in the fine print. Anyway, I closed my account with Stamps.com as soon as I realized this was going on. I had not yet printed my stamps. I tried to go onto stamps.com and find a way to print them but could not. Called customer service who told me I could not print them since I had closed my account. What?! It had been 21 days since my purchase of the stamp sheets. I asked to return them for a refund and was told they could not do that since I had closed my account. I said, "You have my credit card and my order number, SO seriously, work with me...Either allow me to print what I've purchased or refund my money."

I entered CC info for a one time transaction. They then without my knowledge or authorization enrolled me in the pro plan for $17.99 per month. Very deceptive as I don't recall me authorizing any membership. When I found out they were charging my cc every month, they made it very hard to cancel membership. The US laws should be changed to make a temporary membership where you have to cancel after trial illegal. The business should need your authorization after the trial to enroll you in a membership. Take your business elsewhere.

Second, I never got the label and the site won't let you reprint (even though the site states you can reprint within 24 hrs). Lies! Used sample print before completing the purchase to verify the label would fit on the regular printer paper, but when I completed the label purchase, the print preview changed to print the label on half of the page. Once you make any adjustments to the print setup you CANNOT reprint and must request a refund that takes the post office 2-3 weeks to approve and then another 4-6 weeks for the money to be returned. Customer service closed on the weekend so no support!

Do not give this company credit card information. I was charged $10 for allegedly purchasing 27 stamps, despite my only provided sheet of 9 stamps! This is a scam! Even the customer service reps, though very understanding, said there is no vehicle for refund, despite offer.

When I signed up with Stamps.com I thought I was dealing with an arm of the USPS. WRONG! They make it appear that they are actually affiliated through their site design. After many months of being billed $17.99 I find that they have me in a PRO service. I did NOT sign up for. Their support said it was their policy to put every new account in the PRO service as a default. Even though I only spend a few dollars in postage (Paid separately). Please be VERY wary of this outfit. Their business model is NOT customer oriented and definitely not affiliated with our proud national postal service. My credit card company is investigating them and have disputed my payments.

I paid $87 for overnight shipping through UPS. I dropped package off Friday morning and it was not delivered until Monday. UPS delivers to me on Saturday all the time. They would not refund my money for the missed shipping date. The option for Saturday delivery was not available to check when I selected overnight. It said in the application that one day delivery was tgee we estimate of arrival. They refuse to refund me.

Stamps.com is a scam. They were charging me for over 2 years for an account I never signed up for totaling over $500. When I noticed the charge it was extremely hard to get someone on the phone and it took multiple calls to get a straight answer. I still have not received a refund despite being told that I would be receiving it AND was charged again even after shutting down this account. This company needs to be shut down.

Do not use Stamps.com at all! For the few months I used it the process was slow no matter the device or printer that I used it on. The customer service is extremely slow and it seems their system is not up to date. I cancelled my account the day before the next subscription and they still charged me for the month but at double the cost ($36.34). When I contacted them via email they sent me a statement and noted that it was because I had not paid previous months. One of those months is for the upcoming month (which is what I canceled) and the second for July. Yet I have the bank statement and my expense report on stamps.com shows that I paid so I’m still unsure of how they came up with that information.

I signed up for a free account with the trial. 2 months later I see I'm being charged 17.99 a month for the pro package and I've never used the site one time. I called customer service. I explained that I created the account to check them out and never wanted to end up paying a monthly service fee. They wouldn't refund me any of the fees but they canceled my account for me so they said. Here we are 6 month later and I noticed I am still being billed! Don't even make an account with them. The services suck that is why I never used it. Just use your PayPal account shipping. It's cheaper and they don't scam you.

I cancelled my Stamps.com account because I found that I could get the same rates if I print postage through eBay when selling – that's for FREE, no monthly subscription! I'm still waiting on my account balance refund, it's been over 4 months! I was said to get my refund within 4-6 weeks. Terrible company, terrible experience.

I received a mailer around the beginning of June 2021 that looked as though it came from the USPS. It included several blank sheets of self-adhesive stamps, and a bonus of $5.00 of free postage. During the sign-up process, I needed to give them my credit card information and make a purchase. I bought $20.00 worth of postage. Once my account was established, I could print my stamps. I printed 9 first-class stamps on the U.S. Flag stamp blanks, each with a value of 51 cents, a total of $4.59 cents in stamps.

Stamps.com sends up "Free" stamps to try their service. Nowhere in the material does it warn you that you're signing up for a monthly membership. You only get notified when your credit card bill comes in. I phoned them immediately and they sent me a refund notice by email, then never gave the refund. My credit card company billed me twice for a service that I never even signed up for. Do not fall for the free stamps scam. You'll regret it.

I signed up for a 1 month trial. It was worthless. They charged my card $19/mo without ever getting authorization to do so. Yes, really without authorization. I looked back and found that they sent an email acknowledging my subscription and deep in that email they said that they would bill me monthly, but that information was not disclosed before I gave them my credit card number and clicked subscribe. Informing me in an after-the-fact boiler plate email is not adequate notification.

I cancelled my Stamps.com account in January 2021 and was told to expect my refund in 6-8 weeks. As of this writing it has been 6 months and no refund has been sent. I contacted them multiple times. Twice I was told that their customer care representative processed the refund incorrectly and it would be reprocessed but I would still have to wait 6-8 weeks. Emails to their customer care department have gone unanswered. Today, after waiting 30 minutes on hold the customer care person hung up on me as soon as I said that I was trying to find out the status of my refund.

Quite a few years ago, I lost $30 to Stamps.com, because they cheated me. I know it's a small amount of money and I'm really lucky I didn't lose hundreds of dollars like some people say they have. It's a scam company! Don't get involved; don't even go to their website. They will steal your money and make it very difficult to be reimbursed. It's a trick - you sign up with your CC for a free trial and then they keep on charging you every month. Very difficult to get them to stop. they are simply thieves. I still hear them advertising on the radio and it makes me angry.

I closed this accounts a year ago. They still kept charging me after telling me was closed I found out and 2 months ago told them the problem and asked them to close account. Found out yesterday was still open. I asked them yesterday to close it and got a notice today. The next day I receive a email. It's still open and now bill is up to 200 for a service I have not used in a year and at that time I first closed it there was no bills owed.

I used the stamps.com service to print postage for one shipment of $9.70. Without my knowledge, they started a subscription for my account and began charging my card $17.99 each month. When I asked for a refund of the subscription fees, they would not give a 100% subscription. All in all, sending the one package cost me over $60. This is a very sleazy business practice. Avoid Stamps.com.

We bought stamps through them because they had stamps from a favorite TV show. We didn't realize we were signing up for a $17.99 subscription. There was no email each month indicating that they would be charging us. 10 months later, we were doing our budget later than usual and it was the most recent charge. I hadn't used them and neither had my spouse. We searched our email for $17.99 and there was the message when we used them once for stamps that said there was a service charge. HUGE WASTE of money. Definitely feels like a scam and a fraud. DO NOT WASTE YOUR MONEY WITH STAMPS.COM. If you need a shipping service, there are others that do not charge a monthly fee and send you an email every time they charge your account.

I've been trying to cancel this service for over a year. They are attempting to charge my card $359.80 for a service I do not use. BEWARE this service. They refuse to cancel and keep charging you. I had to cancel my card and get a new one to force them to stop taking my money after cancelation.

I went to order stamps and after I opened an account I realized it wasn't the service I needed and canceled. I was charge their $17.99 fee without noticed and Pearl was rude and refused to help me until I pushed the subject on why she wouldn't refund me and close the account. She said the charge was valid and nothing she could do, I explained I thought I canceled it and didn't close the account as I didn't know they were going to charge me when I never finished signing up for the service. She said "it's in bold letters when you start the 28 day trial that you will be charged when it ends unless you cancel" I didn't even know I signed up for a trial, I told her I never saw that and I guess I missed it? As I didn't know what she was talking about.

The worst customer service in the entire world! Never respond but they want your money! Broken weight scale and I advised and they never wrote back. Can't use the postage system with a broken scale yet they BADGER you for their monthly payment. I cancelled the account.

I signed up with stamps.com to receive the $5 free credit which I never used. You need to read the fine print because you are getting charged $17.99 a month just to be enrolled with this online business. I never used their service to buy anything; stamps, labels, nothing! I didn't read the fine print, my fault. It's comparable for example, that eBay would charge you a monthly fee to use Ebay! What company does not show their fees in an upfront manner. Not very many people I would guess read the fine print which is my mistake. Very deceitful company. Just read all the other reviews on this site. Honestly, there could be a class action lawsuit for this type of fraud. I did call and cancel and made them send me an email so I will not get charged again next month.... We'll see.

This company is a rip off. Their customer service is terrible. They will blow you off when you try to get help to cancel an account or get refund for products and services you've never signed up for. Avoid this company like you would covid-19.

Stamps.com is a total rip off. I could never get the labels to print correctly because the forms they sent didn't match the codes required on their website. I had to print them on blank paper and tape them to the envelope--not very user friendly. But what upsets me most is that I cancelled the account in April 2020 and was told I would receive a refund check for unused postage balance in my account. I even have a back up email saying I would receive a check. I cancelled at the beginning of the month and was still charged for that month because that is their policy.

Stamps.com free 28 day trial is misleading and technical glitches are horrible, buyer beware. The company doesn’t notify you before charging your credit card for the $17.99 monthly charge. It is not clear when you sign up for the trial that you will be charged for the 28 day “free” trial period if you don’t cancel. I only thought I would be charged for the months following the free trial if I didn’t cancel.

After being with Stamps.com for over 10 years, I closed my account. Too Many Technical issues and problems not being able to communicate the same problems that occur throughout the year. After spending 12 hours on the phone, only to be told it was a USPS problem (not!) I had enough. I closed my account on 2/9/2021, only to get a message that they would be calling me. Rep called me, closed my account. Stated that my next monthly fee would be waived. Received 2 emails, 1 on that they waived the fee and 2nd on $1.80 credit I don't know what for. On 2/10/2021 They charged my credit card $5.09. When I called them, They said they put me on their $4.99 Plan. 25% off postage blah blah. I never heard of a $4.99 plan, is there one out there? If you close your account, watch for charges. They are not cancelling or closing your account, they are putting you on a different plan.

I signed up for their service in 2017 where they charged 34.99 per month; but issued a refund if you spent $500 or more in Priority Mail. #1 - They never issued a credit. Whenever we called; they promised it will be posted to account that it never posted. Then I handed over the account to my employees; who unsurprisingly forgot to follow up for years. Today when I called; as always they couldn't find a single credit. Then I was sent to #2, and then #3 who said they ended the program in July 2018 and since then you are charged flat and no refund. I asked them why I was not sent any communication and the answer was; you had to check your credit card statement. They are running a scam. They MUST be stopped. Some layer should jump in and file a class-action against them and make some money honestly.

I have had a horrible experience with Stamps.com. I tried cancelling my account prior to me being charged, and when I finally received a reply, my free trial had already expired. In addition to that, the reply basically stated - "Sorry, but due to high volume we weren't able to reply within our normal time frame." And that was it. No help. I tried calling Customer Service and it took 45 minutes before someone finally answered. Turned out, my account was in fact cancelled - so my email must have helped. Would have been nice to know before being on the phone for 45 minutes.

I just wanted one stamp because I just need to send one letter and I didn't want to go to the post office. They offer a $5 free balance and what a surprise, their cheapest stamp package (which you have to pay for) is $5.39 which seeing that I'm fine with paying $0.39. But then you find out that the balance isn't applicable for buying that (shocker I know) and to top it all of you have three shipping options $5 shipping which also inst covered by the $5 balance you get or you can pay $17 and it may take just as long as the $5 shipping, or if you're feeling like you really want to waste your money you can waste $50 to get free shipping.

They keep billing and billing. Many phone calls and emails. Is this a legitimate business? They put you on hold and never come back to phone. I cannot believe this type of companies exists. I called numerous times and sent many emails. They dont let you cancel. Why this is allowed by authorities. How to give zero stars.

I honestly never ended up needing their "service," which is why I cancelled my account 2 weeks in. I paid the 1st month's charge because that was what I agreed too, but the account was closed in June 2020. Then, randomly, my account was charged $18 in September and October. I called them for a refund (that I did receive, in full), which was an awful process because my account was closed so they couldn't find my information; I eventually just had to give them my debit card number for the refund.

First, I bought their labels but they do not work for Mac. Useless. Then I noticed I was being billed $17.99 for their "service." There is NOTHING on the account page that indicates a monthly charge. There is no email confirming the monthly charge. They bill and hope you don't notice. When I called them out, they quickly offered a free "basic" service. This must happen all the time as they trap more unsuspecting people in a monthly fee. DO NOT give these thieves your credit card. You will regret it.

This company should be called Stamps.CON. After reading other reviews, I see that, unfortunately, my terrible experience with Stamps.com is common. My saga started when I ran out of stamps, and remembered that I had a page of print-at-home stamps I'd received in the mail from Stamps.com. I thought avoiding a trip to the post office sounded good, so I entered my credit card card information to access the service. I then tried printing postage on the trial page of stamps. The template for printing was off, and the free stamps were unusable, but stupidly, I kept trying. I ended up paying $9.90 to print stamps on another page. However, once again, they printed incorrectly, resulting in paid for, but unusable postage.

Select the Change/Cancel Plan Tab. Click close this account."

I signed up hoping it would cost less than the post office to mail items. I didn't see that there was a monthly charge. I cancelled immediately when I saw the charge on my CC since I work for a nonprofit and it would be inappropriate to use funds this way. They then charged me twice and when I called to cancel a very nice woman transferred me to a very rude woman who refused to let me speak or refund the money. So not only was I not credited for 1.5 months of this service that we didn't use, I was also treated very poorly by "customer service". Do yourself a favor and go to the post office.

I used the service for several months. I entered $17.77 as I usually had done, and instead was charged $1,777. This happened on Friday night, they are closed the entire weekend. I called Monday morning. After over an hour of holding, I was told the only way to get my money back was cancel the account and “Wait 5 weeks for a check to be mailed.” Seriously? In today’s technologically advanced world, what company expects anyone to wait weeks for a check? Now they say it will take 6-8 WEEKS! This company should not be in business! RUN, stay away from them!

If you pay for a service, it should work and support should be responsive. That's not the case with Stamps.com. The website is always abysmally slow to use but the final straw was waiting 30 minutes for the label I paid for to generate. Then hit refresh, tried again, after another 10 minutes of waiting, I called customer service, ended up on hold for another 20 (btw all this time the label still didn't generate). But, while I waited I went to Pitney Bowes, signed up for their free trial, printed the labels and everything went smoothly, their website was fast, easy to navigate so of course I promptly hung up on Stamps.com and I. I'm canceling my service with them today and going forward with Pitney Bowes. There are more than enough competitors to choose from so I highly recommend using something other than Stamps.com. Such a terribly run company.

Opened account and bought postage, when I tried to print it said my account was suspended. Attempted to contact customer service several times and they are always closed. When I closed my account since I was unable to use it, their message is they don't refund postage that has been purchased. This company scams people out of their money and doesn't provide the service they promise. Shut yourself down! The worst.

Login problems. Macintosh problems. Labels are not standard size, (3.5 x 5 v. 4 x 5 standard size), so you can't buy them elsewhere, unless you enjoy spending half a day measuring and remeasuring. Their labels cost more. Software update wipes out your info. Then you log in next day, and your info seems to be restored. Then you try to weigh a package, then it says you have to update, sending you in a psycho-spiral (didn't I just do that?!). Then you call them. "Wait time: 10 minutes."

I’m an experienced web user and am not easily fooled. I went to this website to purchase a label to ship a box to my son, but kept running into issues with the site, so I ended up having to go to the post office instead. Next thing I know, I’m being charged $18.72 per month. I don’t recall agreeing to a subscription. Why would I? I mail out a box maybe once a year. I spoke to Mattie in customer service and after checking with a supervisor, they were “nice” enough to stop any further charges and to credit me 1 of 4 charges. Only later did I learn that stamps.com is not USPS, but an authorized vendor. I feel deceived by this whole incident.

Hi folks, this company does the scam where you sign up for a trial account and then, even if you buy nothing, they start billing you monthly but never send you a statement. I noticed the charge after a couple months and canceled, but I'm very sure they are monthly billing many unsuspecting consumers. Had I done my homework and googled them before signing up for the trial, I would have seen they are a scam. Not sure why the Better Business Bureau or similar hasn't shut them down.

Their system just stopped working. Kept giving error message and we couldn't use since May. Hours wasted on phone with customer service and endless emails. Most times put us on hold and just never came back. Worst part is they continue to bill our bank account. Now we have to call bank and deny charges. Stay clear they will take your money for no service.

I decided to have a "virtual yard sale" this year and needed to ship a few packages so I thought this would be great to save me the trouble of going to the post office. First month was free. I was having some problems with making the labels so I decided not to use it at all and tried cancelling during that first month but wasn't given an option anywhere to do it. I just assumed they would give me a heads up before a monthly bill was charged like other companies do. Well I checked my bank statement and it said that I was charged $19.20 by Stamps.com.

When I first used them, it was helpful, in April of 2020, but the last two months have been terrible! I have not been able to reach any help, their phone number does not work today, they give me a new temporary password when mine does not work and the temporary password does not work. The most frustrating thing is not to be able to reach them. The idea is so great to be able to mail from home but if I can ever reach anyone to cancel, I will!

This is how their fraud is committed. You can purchase USPS as well as UPS labels through STAMPS.COM. All of your USPS label purchases are provided in your purchase history report. You can purchase UPS labels as well - but STAMPS conveniently hides these purchases from your account. That's right!! No proof that you ever purchased a UPS label. NOW - since they hide these UPS purchases from your purchase history - you are going to get a horrible surprise - like I did. STAMPS is going to PRETEND that UPS had to adjust your shipping label by over $1000. THAT'S RIGHT! You won't know about this until they have drained your bank account.

Stamps.com purposely set up website to bill people even if they do not want their service. I wanted information. Financial information required to get information, I thought this was to qualify me IF I wanted service. When I realized it was a commercial mailing business, I sent email (the ONLY contact provided was by email) that I did NOT want service. I was hospitalized a few days later, and was unable to monitor finances for 10 months, until well enough to do so. My credit union alerted me to a potential fraud.

I set up an account and started off well. I printed postage with no problems. About a week later I had 17 charges of 25.00 each which resulted in my account being over drafted. I canceled account and card but continue to receive notices that they were unable to process yet another payment of 25.00. I have emailed them. Called them but they continue to try to charge me. I now have to wait to dispute the charges to get my money back. Do not trust this site with your bank information.

I mainly use Stamps.com to save trips to the post office. I have been with them for a few years. In the past two years, something is bad wrong with their systems. My 1st problem is their log on page freezes too much (sometimes it takes 4 tries). Recently I must shut down my laptop and reopen because their half open page is froze, this is wasting too much of my time. The 2nd problem is paying over $200.00 a year (to them) for something that only works about 70% of the time, if I would treat my customers like that my doors would be closed. I might live with a non printing stamp every now and then, but this is getting too much, I’m on my way to start making trips back to the post office, I figure it will cost me the same money, just will take more of my time, but without any aggravations. I’m on the way.

I signed up with Stamps.com 2.5 years ago to mail one book (about $10). The USPS website was a little difficult at the time, so I shopped for an alternative shipping service. The price for the postage at stamps.com was higher than other companies so I decided I would never use their website again. Now 2.5 years later my credit card is suddenly charged for 2.5 years worth of monthly service fee that I never even knew about. Yes, I somehow (unknowingly) agreed to a monthly service fee of $14 that I would be obligated to pay--even if I was not buying anything from them. And of course I would never agree to paying $14 a month to buy postage since it is free everywhere else and, I don't mail very many packages.

I got a mailing from Stamps.com. Free $5 in stamps with a test page and stamp page included. I followed the procedures and managed to print out 4 of the 5 stamps. They wanted my VISA number. I signed up. I did NOT see any information about a $17.99 charge. Over a month later a $17.99 charge shows up on my VISA. I was worried that I was charged for stamps I did not print. I tried to log-on. Did not work. I called customer service. She was very nice and did cancel my account. I still have to pay $17.99 and she credited me with $9 for partial month. Ouch. All of this for $4.50 in "free" stamps. I can buy a book of stamps from my mail carrier for $11.

Several months ago I wanted to ship something online so I looked up some convenient options and decided to give Stamps.com a try. They asked for a credit card during sign up and claimed the credit card is "for verification only, nothing will be charged". Then silently they signed me up for an $18 monthly plan without me knowing anything. I sent the package and forgot about it, until four months later when I review my credit card bills I found an $18 charge in every month's bill. This is more than business malpractice. This is SCAM.

I signed up for Stamps.com account for a trial of 28 days on 06/19/2020. Once I began signing in to their website, I just could not login. So, after sending emails about the issue, I decided to cancel the account and they answer back that because it was a free trial it was o.k. and they cancel it. On July 18, they charge my credit card for $17.99. I send them an email and I am still waiting for their answer. In the meantime I have to contact my credit card to dispute the charge. Stamps.com is not a trustworthy business.

I have had nothing but trouble since I signed up for an account. First, the website would not load properly (after working fine when I signed up for an account), so I had to try multiple web browsers and multiple computers. Then when the website finally loaded correctly, it would not allow me to add money to my account. Many frustrating hours later, I was able to print a shipping label. Then later that same week, I tried to print another 2 labels and it said due to my "account status", I would have to call customer support.

I cannot express how upset I am with Stamps.com. Recently I've been selling things online to be able to pay for college and I signed up with stamps.com to see how their prices compare to other shipping services. I signed up, which requires credit card information, looked around, and decided that their service wasn't for me.

I realized I had a Stamps.com charge on my CC and had never used the account so I closed it and called stamps.com. They basically said I should have read the full area where I put in my credit card. I went back to their website and attempted to sign up again and look for the $17.99 monthly charge. They were right, but it is misleading and you would not think you will be charged until you use the service. Either way, they agreed to a partial refund. When I looked at my bank statement a month later they had processed the partial refund AND charged me a different amount. I called back and they said it had to do with the fact that I cancelled in the middle of the month so it was a partial charge. Complete BS. Makes no sense. The call center representative was so rude. I get it, that's a hard job working for a bad company. Still so frustrated.

How about ZERO stars? NEGATIVE stars? In 35 years on the internet I have NEVER encountered such a poorly designed service or a more enraging experience. If the service Stamps.com offers was provided reliably and consistently it would be a huge convenience. But the application was designed and written either by an idiot or someone deliberately malicious.

I signed up for Stamps.com account for a trial of 28 days on 05/20/2020. I closed the account on their website and by Email before 28 days on 06/16/2020. After that still they charged me the monthly membership fee of 17.99. I am still waiting for my refund.

We should make a petition for STAMPS.COM to change their name and URL to the much more suitable "SCAMS.COM". This company is a modern marvel. It is as close as you can get to a running a "legal" scam operation without being shut down by the government. They will hide charges in small font. They will flood the web page with crazy amounts of text that only a Tibetan monk on ** would have the patience for. They will not cancel your subscription when you request it. They will not honor the cancellation. They just keep charging you. Because they know that not everyone will notice or get angry enough to seek refunds. I have read dozens of similar accounts on various review/report scam sites.

I ordered the John Oliver stamps to support the USPS, two sets on 05/11. I received notice they were shipped on 05/19, here it is 06/14 and NO STAMPS! No tracking info, nothing! And they won't respond to my email requesting info. Phone hold time is waaaay too long to wait to speak with someone as well. Have to file a dispute with my CC company!

I went to Stamps.com to try and print a single stamp and somehow ended up in a month to month commitment of $17.99 I was unaware of. I was never able to print that single stamp and have not received anything from this company, so I am not understanding why I am paying them $17.99 a month for nothing. When I tried to cancel online they locked me out of my account and said I had to call the 800 number. I have called their customer service line multiple times and have been place on hold for hours with no answer. I finally decided to sit on the phone as long as it took to talk to someone so I could get this account closed and after 1.5 hours of waiting someone finally answered. She told me that she would close the account immediately and then I asked if they could refund any of the charges because I didn't authorize them and didn't use the account ever and she said that she could give me 2 months refund which would be $35.

They just won't let me cancel the subcription without draging me through mud first. Keeps charging me on the side too. USPS needs to be informed about this and perhaps persuaded to rethink their relationship with Stamps.com. This is awful, I thought companies don't do this anymore.

They didn't warn me about monthly fee from anywhere. I just tried and registered an account without actually using their services. Then a month later they started to charge me 17$+ per month with no warnings or email reminders. Be super careful to give them any your credit information. They will scam you.

I went to site to simply buy postage which I did and paid for. Nowhere did it state that I was signing up for a monthly subscription. They charged my credit card $19.95 and when I went to site to login to my account to check I got errors, even after requesting a new password. I tried calling and never got to a person. STAY AWAY if you don't want to get ripped off. Read more reviews that are basically the same as mine.

Stamps.com is a criminal organization that steals your money through this ** Auto Funding Triggers. They have taken $15,000 from our credit card over the last 30 days without permission. They're funding their cash flow issues by stealing money from small businesses and will not do anything to stop it. I've sent 15 messages to the Customer Service, been on hold a total of 6 hrs... only to be hung up on every time they says they're transferring me to Supervisor. This ** has to stop. They will not call back and will not stop the thievery. Hey ** at Stamps.com...stop stealing my money.

I echo the comments here calling Stamps.com a scam. Absolutely the worst consumer website experience ever. The website requires a credit card and then does not allow online cancellation (it purports to, but the navigation doesn't work). And to add insult to injury, you cannot take advantage of their "$5 of free postage" offer because they place your account on hold, and the only way to release the hold is to spend an hour on the phone with them.

I am an experienced web user and don't get scammed very often, however I believe I have been in a big way by Stamps.com. I signed up online because I believed it may stop me from having to order stamps all the time from Amazon, and I believed I put in my credit card details when I believed I was about to purchase something, which I ended up not doing. There was nothing to lead me to believe I had signed up for a 17.99 a month subscription, which is why I never bothered to check up on it.

I found Stamps.com while looking for a way to sign up to print postage online. Nowhere in the process does it mention a subscription. I thought they requested my credit card information to make paying for postage easier each time I ordered. The whole site appears to look like you can pay as you need. Turns out that not the case. I just happened to be looking through my account info and believe me it was buried away under a multitude of screen clicks where I discovered they had signed me up for a monthly subscription of 17.99 a month which is their cheapest plan. I stumbled across this entirely by chance. This is shady and unethical as far as I am concerned.

Horrible service. I signed up and was only on there for one hour. I tried to print my labels, never had a problem with any other service like USPS, but my label does not print correctly without even having a barcode. I try to reprint, it does the same thing. Then I reprint again it does the same thing. Then I go to close my account, it says it charge me for three labels even though I was just trying to reprint my label. I then go to cancel my account, and call to verify that I will get my money back. I’m put on hold for 30 minutes. The employee cannot verify anything for me, so I asked for a supervisor, they put me on hold again for who knows how long I was on the phone 30 minutes before I hung up and then contacted them by email. This is absolute crap I’ve wasted two hours of my time dealing with this horrible company.

This website is a complete scam. They do not let you cancel your account online and charge a fee without telling you. I could not recommend this service to my worst enemy. If you value your money or time you should not use this service.

I signed up for this service to quickly ship out some packages. Off the bat, the website was dated, did not work on my brand new Mac, and I was signed up for a subscription service without being made aware. I shipped out my products and paid no more attention to the website as I got everything I needed. A month later, I got a notification from my bank that I was charged a monthly subscription that I was not aware of. I go on the website to cancel but it is not working and eventually have to switch to my phone.

I signed up to buy stamps. Somehow, Stamps.com enrolled me in a monthly program. I tried to cancel online but the feature through the website doesn't even work. I tried to reach a human. It took days. I reached a human and she said she'd cancel my account. I'm still getting charged. BEWARE!

When I first signed up with this company I wasn't aware that I was going to be billed $17.99 a month and so I requested to have my service terminated as well as have my account closed because their website is a pain in the **. Weeks later I get billed $17.99 and I requested a refund for a service that I asked to have terminated (twice I've asked to have my account closed). The reply I got from customer service is that there is no record of my cancellation (and not even acknowledging my request for refund) and that is a flat out lie because I know for a fact I cancelled this service and requested my account be closed. I'm not bothering anymore with this company and taking this up with my bank.

Signed up, then cancelled. Did not use product or service. Never shipped one package. If you sign up with them, they will continue to keep charging a bill against you. You are better off just signing up with the post office, as the post office does not engage in this kind of behavior.

Absolutely worthless. Their system is reliable in one way - it always has problems. They are completely inconsistent and their support service is awful. Try calling that number in the upper right hand corner - I dare you. It's disconnected. They are so unreliable that it's simply not worth the hassle to deal with them. Go somewhere else to get your postage work done. Anywhere else. 0 stars.

Got the Stamps.com flyer on the mail. Went for it and does not work as a personal item. If you own a business, most probably. All I did was waste money and could not print one stamp. By the time I shut down the account I could not print anything. They gave me a discount only after canceling the account. Check them out thoroughly before committing to place your credit card information.

I thought I could buy stamps from them. I would never have signed up for a monthly service. I am not a business. I just wanted to buy some stamps. The process unfolds in such a way that I was able to buy stamps but did not realize I was signing up for a monthly charge. I do this type of thing all of the time. I keep meticulous track of what I sign up for. They were misleading enough that I had no idea I was signing up for a monthly charge. I paid $18 for two months and never used the service because I didn't know I was a "member."

The website makes you set up an acocunt and I foolishly did. I thought I could by physical stamps from them. It turns out you can't but I somehow signed up for a monthly service that I did not know I had or did I ever use. I started getting charged for it and I called to let them know. They said they could not refund my money. I shared with them it was a mistake and I had not ever touched the account. When I called to cancel - they charged me for another month. Crappy company with terrible policies and treatment to customers. SO PISSED.

I just opened a Stamps.com account and I was on the fence about it because I was not sure if it would be worth it for my little business. I work full-time and received a call from Stamps.com representative asking to talk about my business needs. I explained that I was at work, and I was unable to talk right now. She was VERY rude about it, and immediately gave me attitude. This was my very first impression with the company and I was not happy so I cancelled my account on my lunch break. The lady that helped me cancel my account was very helpful and pleasant. It is a shame that she did not call me first. I would have been more inclined to keep my account if the lady offered to call me later or another day, but instead she wanted to give me attitude as if I was inconveniencing her.

Be extremely careful. We stopped using the Stamps.com site when we switched to their other service Endicia. We called them up, cancelled the stamps account and got the Endicia account setup. We explained to them what was happening to the n-th degree so they would understand. We thought everything was taken care of, everything looked good. That was in January, come December, looking at budgets I notice we are still getting charged $35/month for Stamps.com.

I signed up because I thought I could save on shipping while I ship from home, that wasn't really the case so I cancelled my account before my free month was over but a day later I was charged anyways. I emailed customer service but no answer so I called them,the automated voice said my account was cancelled and then said goodbye and hung up, they gave me no choice to talk to a person. That's bad customer service right there! I ended up opening a PayPal case on them.

Update: I called the next morning, during business hours, and spoke to someone extremely personable and eager to assist me in making sure my account was indeed cancelled. Remember - I hit the "cancel" button, to which it gave me a message to call the 800 number to ensure cancellation. I assumed (never do this!) that I wasn't cancelled (which I was - but do not assume this) which is why I could not log into my account. In closing, all is well, and I received cancellation emails detailing fees (none) and definite confirmation of the cancellation of my membership. Overall, easy and fast service. Changing my review from one to 3 stars, based on customer service alone.

$18.99 (as of Jan 2020) gets you "special" pricing on stamps. I guess it could be a good deal if you use a lot of stamps, which nobody does anymore. Signed up on a whim and forgot about it. This company charged my account every month for over a year with NO follow-up contact since the time of my registration. I do not recommend doing business with Stamps.com!

Stamps.com makes as easy as possible to stumble into a monthly subscription commitment, and hard to cancel. To its credit, you can cancel without having to speak to a human; but you must endure the many attempts of the IVR to get you to retain or modify your account.

I really wanted to like this product and bought additional labels. As a small business I thought this would save me a lot of time. Due to the error messages in reading the scale weight and not being able to connect to my printer, I am having to reprint stamps over and over again to the point where I was getting worried about reprinting so much and breaking any federal mailing laws. Please note, I do not have any issues printing or connecting any of my other devices to my printer or any wireless devices. Due to this issue, I will no longer use this service and will call it a day with the purchase of the additional labels. Again, I really wanted to like this product. Such a shame that it came to this. I hope they are able to fix the issue and keep their current customers happy.

I had signed up for stamps.com by mistake thinking it was a place I could print one stamp from. Make sure you read the fine print because they will not refund you. I thought I had signed up just to get one stamp. Once I realized it wasn't, I closed it out. Now I get a bill for $18 and they will not refund me. Awful.

We recently determined that we've been billed monthly for three years, except we NEVER used ANY Stamps.com services; I assume that at some point we clicked something and signed up for an account; we called them and they were only willing to credit us for one year; many businesses will reach out to customers who are not using their services and automatically cancel inactive accounts; not stamps.com.... Shame on them.

I should have read the fine print in the email confirmation, all I wanted was to do a registered letter price check, and to do that I had to open an account. I never once used the service and was charged two months fees plus tax by the time I realized. I called to cancel and they're only refunding one month. It's a shame how deceptive the signup process is and then we get taken advantage of.

While looking for an efficient way to occasionally send packages, I signed up for a Stamps.com account without knowing there was a $19 per month fee. I'm quite irritated that it was not clear to begin with--THIS NEVER SHOULD HAVE HAPPENED.

I signed up for Stamps.com thinking I could just go on and print stamps at my leisure. I was a little annoyed at first that I had to pay for the printing paper on top of the stamp price (already more expensive than going to the post office). I thought I cancelled it but I got the stamp paper in the mail so I printed some stamps off and thought I was done with it. Well then I got a $17.99 charge on my card for apparently their "monthly fee" So you have to pay a monthly fee on top of their stamp cost & printing paper cost. I emailed them explaining my confusion and they refuse to refund me. Not happy with this service AT ALL!

I carefully read everything when making an account with them. I sent 1 package and everything went smoothly. Of course I found out two months later that they were charging me $18 per month. This is obviously a business strategy to get people in and then charge them for as long as possible. After everything I got 1 package spend and they charged me $40 by the time I realized.

I was drawn in by the mailer offering free stamps and a free trial. Read the fine print. My offer was, after a free trial, $17.99 per month. Unless you mail 34 letters per month it's not worth it, especially with how slow and clunky the website operates. Just putting in my credit card information produced errors. When I looked at the profile information it shortened some of the data making it incorrect. I had to reenter it several times. I spent over 25 minutes trying to figure out how to print my free stamps.

I had another quote from another postage vendor but decided on Stamps.com. I struggled just to sign up and was charged for a scale which was promotional. I spend 1 1/2 hours on the phone but being bounced from department to department had no resolution. I was told, "It is wrong but we will fix it later." I am left with supplies that I believe are proprietary so it I leave, I lose money from wasting my supplies since other vendors will likely not use the same system. Contact Stamps.com is a nightmare. I had one of our customer service ladies try to contact with the same results. Very poor. Will not recommend.

I just signed up for Stamps.com and should have been more aware that something bad was happening because they asked for my credit card info without offering any service. I thought it was for free and then I was informed I had to pay a monthly fee of over $17. You can't cancel online as they say you can. I have to wait til the next day to make a phone call and they may be pretty pushy about refunding my money. Christmas is upon us and I am hoping I can afford presents next month without this scam taking my time and money! BEWARE.

Do NOT use Stamps.com, and if you are using it right now, stop. You can get all the same services from other websites like PayPal or even USPS.com with NO recurring fees or additional charges or special equipment like the overpriced junk that Stamps.com tries foist upon you. I signed up for the site and immediately noticed a hidden recurring fee that was mentioned NOWHERE on the site until after I created my account. I had to call on the phone to ask them to cancel my account. The lady on the phone offered to reduce my subscription fee or even remove it entirely (temporarily I'm sure), haggling and haggling before she finally consented to cancel the account like I wanted. This site is a scam, plain and simple. Taking advantage of small businesses who don't know that you can get all the same services elsewhere with no charges (in fact, usually with a discount).

I wanted to test out Stamps.com for shipping packages for my eBay business a little over a year ago, so I created an account. I never ended up using the account, but apparently it automatically enrolls you in a membership when a 4 week trial period is over. Went to the website to cancel my membership today, it said I needed to call in. I called in, they told me I had cancelled successfully, and that they would prevent me from being charged for this month. However, over $200 I've paid to their business (and never once used their service!) was non-refundable, so that's money wasted.

I loved the idea of having to print postage at your convenience but this isn't cutting it anymore. We are currently using Stamps.com for our mailing service at our property management company and I'm going to be starting to look for an alternative. There has been several cases where the label got stuck in my printer and I was unable to print the postage. I requested the refund and ship the postage and postage printing history to the claims department and they denied my request several times.

I've received a promo code for a trial period and free cancelation. After filling my address and credit card number, I've decided not to use the service anymore. When clicking on the cancelation option an error message was shown and the option to cancel doesn't appear anymore in the account management. The promise of online cancelation became a long and hassle dispute in their call center.

I have been using Stamps.com to print USPS shipping labels for more than ten years. My experience with them had been good until this incident: Stamps.com software provides a feature to link your FedEx account and print their shipping labels too. Although, I was aware of this feature, I had never used it until July of 2019. I printed three FedEx labels and used two of these to ship packages to different locations. One label, I cancelled and claimed a refund.

Beware of Stamps.com! The service is nice but they don't give any warnings or confirmation emails when charging monthly fees. They will take money from your account without any warning so be sure to cancel your account before the billing period.

I signed up under a free trial on 07/17/2019 in order to purchase stamps for my wedding. My life has been upside down due to recent moving. I finally purchased the postage on 09/13/2019. I decided to review my credit card statement after purchasing and was shocked to see a $17.99 charge on 08/17/2019. I called and spoke to a representative who said they would cancel my account and send me a check for that amount as a refund. I was charged another $17.99 on 09/14/2019, after the account was already closed. I am seeking immediate reimbursement for the September charge of $17.99 as my account was already closed at this date.

I created an account to take advantage of a promotion for free postage. Before the trial period was over, I cancelled my account online. Unknowingly, I was still being charged $17.99 per month to a different username that was created on my account (a username that I would never create for myself). It seems as if someone from the company created an additional username under my name, email, address, etc, to charge my credit card for services. THEN, when I tried to cancel the second account, I was locked out and customer support was "unable to locate my account." Beware and steer clear of stamps.com.

I created an account three months ago and have never used Stamps.com for purchasing actual mailing services, so I cannot speak to those. I set up an account online and then thought I had canceled before the free four-week trial period was up, but I only just today discovered when you click on CANCEL your plan on the Change/Cancel page online it apparently does nothing. One must call to cancel, I guess. I did not notice the first monthly fee charge because I was in the middle of helping some close friends with a family crisis, but noticed the second month's fee charge this morning on my credit card alerts. The representative I spoke to on the phone was courteous and efficient, and canceled my account, refunding the existing pending monthly charge though he was unable to refund the last month's charge and was unable to answer my question about whether one can only cancel by phone and not online.

I started a small business years ago. My office manager signed up for a trial account but we never used the stamps.com service. I just became aware of the monthly charges when my office manager left for another job and I was going through the financials. For over 4 years, stamps.com charged me monthly service fees despite the fact that I never logged on to the website, never called customer service, and never used their product. They also never sent me an email or called me to ask how I liked the service. (Which would have alerted me that I was being charged). I believe they purposely set up accounts and then hope that small businesses are not aware of the small charges that are accumulating every month. This practice may be "technically legal" but it is unethical and they have refused to make things right despite multiple phone calls. I would not trust them based on their business practices alone.

Stamps.com has twice signed me up for a subscription I didn't know I had signed up for. When you call to complain, they try to reimburse you for roughly 1/2 or less of the charges. Their business strategy clearly depends on some revenue from trying to trick people into subscriptions they won't cancel right away. There are other ways to send packages, and I suggest working with other companies.

Called to cancel after 8 months of none use at $15.99 per month. Accept that this is my fault for forgetting account and no notices from Stamps.com. But upon calling to cancel, I was informed that I would still be charged an additional monthly fee. When I complained and questioned legality, was offered a pro-rated charge of $2.00. I'm now waiting to see how this is going to end. Seems sort of fishy to me.

I bought some stamps from them, and then realized they auto-sign you up for a subscription of 15.99 monthly. You then can't cancel online, due to an "error" which redirects you to their sales staff. They then proceed to push you to reconsider. Dishonest people, be warned.

I go through the signup and enter my credit card info, email address, phone number. All the information is now captured in their system. Hit next. On that page, they put in all the up sells. Anything that was previously offered "free" on their sales page is not free - you have to pay a "shipping and handling fee" to get it. It would have felt like an infomercial, except with infomercials they tell you right up front about the "processing fee" BEFORE you enter your credit card purchase. Seems to me that this type of deceptive conduct would be in violation state consumer protection laws.

Other websites make it clear when you're signing up for a free trial, but Stamps.com hid it deep somewhere in the fine print. I had no idea I would be charged after a month until they sent me an email requesting $17.99. I contacted customer support and got no response for days. When I canceled my subscription they sent an email saying they reduced my fee by $12.76, then they charged me for another month and took $23.22! They refuse to communicate and won't give me any refund. Please don't give this website your card info.

Like many other reviews I'm reading too late to help me, this site is difficult to deal with. I thought I was signing in to purchase stamps, did not read whatever fine print there is that says this is a prolonged ordeal with monthly billing. Calling customer service to cancel won't work because I'm "in arrears." I don't want to give them my credit card (cancelled to avoid withdrawals) to pay past due. Waiting for statement to send cashiers check. A racket if ever there was one. Find another stamp source!

I inadvertently opened an account because of a mail offer for free stamps. I realize that I would be charged a monthly fee, so immediately called to cancel. I was then subjected to a hard sell for approximately 15 minutes. I insisted that the account be closed and was assured that it would be closed. Today I received an email asking me to update my password as it was determined to be vulnerable. When I called to ask why I received the notice on a closed account, I was told that the agent had not closed the account. I am sure that agents in the Retention Department are compensated for each account they retain and that I was blatantly lied to.

They didn't refund anything you ask. Your money goes one way only and will never return to you, no matter what happened.

Aside from paying a monthly fee for an absolute NO service, they made changes to their online software were stamp ** are not printing properly and aligned. When you request to reprint, the system charges you as if you have used the unaligned printed stamps!! I called their customer service and wasted 40 minutes of my time, what a waste! I will cancel my account.

I have been using Stamps.com for over 5 years and love it. The program works great and pretty user friendly. I have only had to call Customer Service twice and both times they were very friendly and helpful.

I've had Stamps.com for years and I use it all the time. Best invention ever. No longer standing in line at the post office to get stamps or to mail a package. I've tried getting family and friends to join too, but to no avail.

I have compared the pricing with that of eBay and they are comparable. I have never had a problem that Stamps.com support did not resolve immediately. I don't know what else to say as my experience has been all good.

I love Stamps.com. All my relatives live a distance away and use it to mail gifts. Also I buy a lot online and I am constantly using it to return purchases. Couldn’t live without Stamps.com. I print all my postage stamps. I customize my postage. It’s really fun and useful.

I like Stamps.com as the software, seems comprehensive in providing a range of USPS service options and pricing. It would be nice if the software was a bit more intuitive for a dummy like me. I find I have to keep checking to see if I am printing a label or stamp before I print. I think I'm printing one but it might be the other. Maybe it's just me, but the procedure seems awkward and I often have to hit reprint (recommended by Stamps.com) to correct my error. Also, I use Google Chrome on Office 365 and when I think everything is right and hit print on the Stamps.com software, I then have to hit print on the 365 program and sometimes what I think is going to print, based on visualizing the screen in the Stamps.com software, instead prints the stamp image at 90 degrees or misses the expected label location on their stamp blanks.

I'm new to Stamps.com. I run a laser engraving business and mail several small packages each month. This sounded so much better than running to the post office every time I needed to ship something out (especially since I am not close). By using the digital scale connected to the webpage, it's a one-stop-shop for me. All I needed to do is put funds in my account, print the label (which I purchased from Stamps.com), with the postage on it (and I believe I can also address it as well), and put it in my mailbox. I already told my regular letter carrier that I would be doing this, so he is aware. This saves me a great deal of time. And gas.

I have been using Stamps.com for several years. No more trips to stand in a huge, slow moving line at the post office. Everything I need is right there on my computer and the digital scale eliminates the guesswork. I highly recommend Stamps.com to anyone who is looking to make mailing simpler.

I have been using Stamps.com for years. The program is easy to use and in the rare instances that I did need customer service or tech support, their support team was able to resolve my issues and answer my questions quickly.

Great product and prices! Our website ships using ship station with Stamps.com postage. We love the discount on postage for our mailers. Square space website makes integrating these services so easy. Thanks! Bert & Bennett’s Botanical Body Care - Find us in Amazon.

Although this product can be extremely helpful and reduce trips to the Post Office, it can also be extremely frustrating and cost money when stamps are incorrectly printed, or not printed on the proper "stamp template" despite your best efforts on the on screen prompts. Also frustrating is the need for two different login screens to access the digital scale and then actually print the stamps. WHY? Can't the system have one simple login and then you hook up your scale and immediately start printing stamps?

I have enjoyed using Stamps.com for some time now and I love it. No lines to stand in at the post office, easy to use and always help available if needed. I would highly recommend this to everyone. Makes mailing items simple.

In spite of the fact that I like the postal employees at our post office, it is a very small one with only two clerks. It is so nice to be able to handle all my Priority Mail from the office or home and not have to stand in line for a long time! It is definitely a time saver besides a discount off of the postage.

I have used Stamps.com for several years in my home-based business in which I do several mailings all over the world and the convenience of being able to print stamps of the exact amount for every destination saves me hours of time and a lot of unnecessary leg-work.

I've appreciated so much being able to mail my books especially from home. And really am grateful for your notices in regards to increase in postal rates. Help has always been right on! And easy to get.

I went to Stamps.com to buy stamps but did not order or open a account. I am a disabled senior and am being scammed for paying my monthly fee. I can't close a account that does not exist. They admitted the mistake last month in a email but have sent me a bill again this month.

I was researching how to buy postage online hoping the US government had discovered e-commerce. I found Stamps.com. I order to see what they offer and how it works, you have to sign up for an account first. So I built an account and it prompted me for a credit card for future purchases. I added the card and then discovered that I had to add money to my account in increments of $25 via the card that I provided. I wasn’t interested in this service as I only wanted to pay for what I actually used and not have my money sitting on an account somewhere. So I logged out without making a purchase.

I paid for $5 dollars of postage and was charged for $112 of subscriptions in 6 months before I caught this. They would not stand behind it and have made me pay for all of it. This site is a misleading scam, avoid at all costs.

I signed up for Stamps.com based on their email spam promo. They took my credit card to bill me only when I purchased postage. Later I discovered that they had been billing my credit card $15.99/mo. Nowhere in the promo stuff of their add or when I signed up did I see ANYTHING about a monthly service charge. It was either not there or so small and hidden as to not be viewable. In fact I am reasonably certain that it stated specifically that they would only bill my CC to keep a $20 balance in my account for postage that I used.

The design of this website is a joke. I spent more time looking for how to navigate than if I just print it on PayPal ship now. The settings are not design to make your work easier at all, which is more like to confuse the user. Do not use.

We invested in photo stamps with our company's logo. At a critical moment when we were processing a mailer with a deadline, we were unable to purchase postage with any of a dozen valid credit cards. This has gone on for days. The only help we get from Stamps.com is "canned" responses that have no bearing on our problem. No live customer service whatsoever.

Huge monthly fee for the "privilege" of a small postage price discount (which is MORE than offset by cost of "stamps" that have to be used). Cannot do mass mailings through service. I have had to keep an old, out-dated printer active to print stamps (major waste).

As a small business, a few years ago they offered me a reduced rate for usage which is appropriate for me. Not many companies will do that. They are always available to answer questions over the phone when there's a problem.

I have gone through TWO scales with this company and they broke EVERY TIME. I asked for an exchange but they can't send a replacement until they I returned the defective one. I explained I'm an online retailer and can't operate without a scale. So I asked if I could buy a scale from elsewhere and return theirs for a refund. The way stamps.com is set up, the auto weight feature only works with THEIR scales. And they are NOT cheap. My most recent one is an ONYX 70lb which I paid $99. The display stopped working only after three weeks.

The service that Stamps.com is extremely beneficial. I can ship anything to anywhere right from my office. No trips to the post office where parking is hard to come by. The other thing is the 10% discount on postage. If you do much mailing, the postage savings cover the m ok monthly subscription fees.

I have been using Stamps.com for many years and only a couple of times run into a printing problem. I call them and within minutes I am back in business with the most pleasant CSRs. I deal with CSRs regularly and I am so impressed with those at Stamps.com, I would hire any of them to work for me and I am PICKY! Not having to go to the post office is such a blessing, saves my time and aggravation level. I also had my logo printed on custom stamps and LOVE them! It gives us a professional look that makes me happy.

It is almost impossible to get any customer support from this company, they just don't care. I've tried calling (ridiculous hold times), emailing, posting on Facebook and Twitter and nada. Horrible horrible company.

Stamps.com is excellent as it pretty much eliminates trips to the post office for almost all Postal needs. One downside, especially for a small operation such as mine, is the fact that the monthly fee is pretty pricey. Aside from that fact, I do recommend them. Their telephone helpline actually seems to employ real Americans, making the staffers there easy to understand!

I am using the Stamps.com plugin for QuickBooks. It has saved me a lot of time being able to print right from QB! I love the discount you are able to get on postage as well. Definitely worth it! The website is a bit buggy and clunky though. When I try to pull down reports on Stamps.com, the report tab does not always work. It frequently goes to a blank screen. The site is slow as well. I would suggest upgrading the website. No need for it to be so "dated" with the options that are available in WordPress, etc.

I love the stamps.com software. I am handicapped and it saves me countless hours of standing in line at the post office waiting to buy stamps or mail letters & packages, and they have a beautiful selection of stamp sheets for purchase, on which to print your postage. If you want you can even put your company logo on your stamps. It is a wonderful office tool! ~*~D. **, McLean, Virginia

Poor alignment. I have tried several times with and without the actual stamp material in and I have continuously printed stamps that are not in the box therefore not usable because the code is cut off. Very disappointed.

My experience with Stamps.com has been excellent. I have the app or the website on my desktop. Anytime I need to send a letter or a package I just jump on my website and before you know it my mail is set to be delivered. It is easy to refill my account and I get a little discount which is sweet. Anytime I have a problem; the Stamps.com people are there to help. I can also print out a list of my priority mail and it shows when it was delivered which makes it really nice for me.

We were using Endicia to print postage since 2004 and were happy with the service. Tracking number for postage printed on Endicia dazzle starts with the letter L, and can be tracked to the destination country and we have delivery scans. Ever since stamps.com bought Endicia, our account was transferred to another server without our consent, and tracking numbers changed to those starting with the letter U. These U tracking numbers do not have any scan after it leaves USA, not at destination country and not when the package was delivered. This has caused us a lot of problem with customers complaining that the tracking was not updated and they claimed not receiving package.

I was attempting to purchase a label for a package going out for my wife, she has a Amazon business. I am new at this and I thought I was on the USPS site or at least affiliated. I can not remember if I even purchased a label, but their website is a well developed rip off scam, I had no idea none that they were going to subscribe me to some B.S monthly services. Very sneaky. I will be reporting them to B.B.B and RIPoff.com. They need to be exposed crooks. I am going to contact them and I want all my three months back or I will give them hell.

I joined without being notified of the monthly service charge. Then they mentioned that would refund me the money but it passed already 2 months and they say now that they will not refund anything. Worst service ever... There are other applications that make the same for free and better service.

I joined without being notified of the monthly service charge, which is high enough any savings are negated. Upon cancelling, I was charged again! Apparently I am not the only one complaining, since this is the FIRST thing addressed on the recording reached by calling the customer service number. Thanks for the clarification on exactly how you are ripping me off, but no thanks for the complete lack of savings you offered my small business. What a deceptive marketing strategy!

I received a sample sheet to print stamps from Stamps.com. I had to provide my information to print the sheet. I did not realize that meant that I was signing up for a monthly service... I usually am very aware of these ways of getting you signed up for a service but never saw anything about signing up. I rarely use postage... Why would I use this service for $15.99 a month???? I actually still have the "free" postage that I signed up for except for 2 24cent stamps that I used. Yes I should have caught this and yes I should have realized the charges on my account, so it is on me, but they are very tricky and this feels crooked.

Once you click out of the page where your label is, you cannot go back and reprint it. Worst customer service I've ever experienced. I will no longer be using Stamps.com. They want you to purchase a brand new one and then wait 11 days to get a refund. I am pissed.

Stamps.com has an international shipping option where parcels can be processed at a facility and the foreign customs documentation is transmitted electronically. I have noticed that regardless how I fill out the declaration, somewhere along the line, the shipper/Stamps.com changes the category of the contents to RETURNED GOODS. So in other words, new merchandise sent to a customer is processed by the foreign customs as RETURNED GOODS which of course, is generally tax exempt. This is very fishy in my opinion. In one instance, I had a shipment refused by the foreign customs. The parcel was listed as returned but of course, it is lost. I'm out the shipping cost, product, and had to purchase again and ship to customer. And oh by the way, Stamps.com would not process the claim but instead sent me to Global to file the claim who denied it. I'll be canceling Stamps.com.

I went online to USPS to send a small package to a friend. Stamps.com popped up. I had no idea that I was joining a PLAN. I just wanted to print a label. That was a few months ago. Then, this week, I was charged $17.99 from my bank account. This may not seem like a lot but it caused an overdraft in my account. I live on Social Security and I'm down to $40 to live on for 2 weeks! The site is not easily navigated and I think, is misleading and a rip-off!

I did not realize when I enrolled that there was a monthly fee regardless if the service was used. I contacted them in December 2018 to cancel, customer service was great, assured me the account was cancelled and credited me the December bill. I received 2 emails from them, one saying my account was cancelled and one saying my plan had changed. Upon reviewing my statement today I discovered that their billing had started up again in Feb. 2019, I again called them to question this and was told that yes the cancellation was on my record but that they could only credit me for 1 month's bill. I was assured that my account was again cancelled and I received 2 more emails, one acknowledging my cancellation again and the other was to inform me that my service fee was waived. I guess all I can do is see what happens. Is there any way to get satisfaction from them?

I "registered" thinking I was creating an account in order to buy USPS stamps. The look of their logo and the name Stamps would seem to make that a logical conclusion. Only after filling out the form was I informed about what their service was. I immediately left the site, not ordering anything. But that didn't matter -merely registering or creating an account WAS buying their service. This wasn't made clear until you had given them your information. But I assumed not completely the registration and actually ordering anything was the end of it.

What a scam artists, they been taking my money for 5 month and never got the email about invoice about payment. This is stealing and shame on you Stamps.com. This is shame. Is there any way I can get my money back???? I am so pisssed!!!!

Do not give your cc information to these scam artists. They should be driven out of business. Read the fine print... You will be charged even if you don’t buy anything. When you try to close out your account, they make it incredibly difficult.

I needed to purchase shipping labels online and print from home, so I signed up and tried to add funds. At first it accepted my credit card, and charged me $28 (for labels and supplies I ordered), but when trying to add funds to buy postage, it declined multiple cards but gave no actual reason. Repeated attempts apparently locked my account, although that also wasn't obvious. I contacted customer support, who was slow to respond, and when they did finally respond, it was an automated "How did we do on your support ticket?" survey BEFORE they even tried to solve my problem.

First off, let me start off by saying I fell for the promotion of first month free and forgot (didn't read between the lines) that is was a monthly subscription based service. I never once used the service. After a month I lost my login and secret question would not let me change my password. I kept getting billed over and over. That's when started reading reviews about how people got massive bills and couldn't close account.

Yep I was taken for a ride and I see I'm not the only one... Bought $10 today for my balance to purchase labels then in the middle of the night bam. Got hit with a 17.99 charge and I just added my debit today to purchase the $10 for my balance. Very pissed. Well I guess I won't eat tomorrow since Stamps robbed me of my lunch money!

As others state, you must give your payment info before claiming the "free" stamps for the trial period. Not only was the process to print the "free" stamps so difficult, I nearly gave up. Once I made it thru their cryptic selections and hurdles and printed the test stamps, they wanted to charge for the official stamps that were supposed to be free. When I used the "test" print, they were not aligned even though they were on the first test print. Plus they said VOID. Then I tried to delete my payment information and their site would not allow me to do that. I cancelled my plan and tried again to delete my payment info and now I'm unable to get back into the site. I would like to know how and why the USPS would approve them as a "Licensed Vendor" as they state in their material.