Purchasing Power Reviews

My job offered this program and I very quickly got rid of it. I have NO idea why ANYONE would continue to use their services. First, the pricing is insanely inflated - want a computer that retails for $600? On PP, you can buy that computer for $1100! Or how about a $300 coffee maker? Yeah! But that's not the bad part. When I had my account, it was compromised and hacked - some random person changed the number and email on my account and tried to order a bunch of stuff. They locked the account due to all the activity and canceled all my orders (and the hacker's). Okay, this is sensible.

I purchased a HP laptop from you in March of 2017. Since I owned it, it has been amazingly slow at getting on the internet and opening at startup. I thought it was just a minor issue. I contact HP about this and they had me run diagnostic test and they even got on computer and started they could not find any reason for it to run slow. I contacted PurchasingPower and the guy I spoke with told me to go through my warranty with SquareTrade. I contact them and denied my claim. I was then contacted by them and they stated to go to retailer that I purchased it from because I received a defective laptop. No one will honor my warranty or replace a $800.00 laptop. Someone has to man up to this and repair, replace, or refund my money for this.

I have used this company many times purchasing thru my job via payroll deduction for several years now. In FEB 2018 I purchased from them an UNLOCKED SAMSUNG GALAXY 8 NOTE phone can be used anywhere. Well I purchased for a birthday present, never opened box until yesterday when went into a Verizon store in Glen Allen VA. The store manager turned on the phone for the 1st time and was in Spanish, he changed to English and proceeded to ask me where I got the phone from. I told him Purchasing Power. He ran the s/n number and stated he could not use the phone with Verizon stores/contracts. It was not recognized. I pulled up Purchasing Power website where I bought it and showed it to him. He said he couldn’t do anything w/ the phone for me. His name was Jhonatan ** Store Manager 804-655-0770.

I placed an order in the first week of December 2015 with PurchasingPower (PP). This was a Christmas gift for my son. I submitted all required documents and after making the purchase I waited several days for an email confirmation. After almost a week I contacted PP and they informed me that everything was in order and that the item had shipped. Several days later after not receiving the email confirmation, I contacted them again and was again informed that the item had shipped. Around the 21st of December I again contacted PP and was told that the item was no longer available and that they had made a mistake. The order was cancelled and I was given a 20% discount on any future purchase. At that time I cancelled my allotment.

I ordered a LG 65" UHD LED 120 hz tv through Purchasing Power. It was only a couple hundred more than Amazon had it listed for. Plus there was a discount which took off the cost of shipping. That was June 19th. I was told that the item shipped on June 21st from Miami, FL. I live in St. Charles, MO (about 25 miles west of St. Louis). I figured I'd have the tv soon. On June 26th, the tv was delivered to Breckenridge Hills (11 miles from my home). I called SAIA Freight company and they told me that the item was handed off to a company called NONSTOP DELIVERY and that this company had been contracted by PURCHASING POWER to deliver the item to me.

PurchasingPower has it pros and cons but more cons than pros. They say they don't charge interest but their prices are very inflated. I found a shaving kit on their site for a little over $80. I stumbled upon the exact shaving kit on the maker's website and it was $25. I asked to return the item to PurchasingPower and they charged $35 for shipping!!! I asked if I could return it on my own and pay the cost myself because I knew it would be cheaper and I was told no. They already processed the return and the shipping label was being sent. This happened within a matter of minutes. After I finish paying off my purchases, I will not order anything else from them. Not worth it.

I paid for a vacation to Orlando Florida through Purchasing Power. I am suppose to email my travel dates to HotelBlox at least a month in advance. They should email back my confirmation code. The first time I emailed them my dates they emailed back in one day stating I needed to choose another date because July is no longer available. By the way my dates were July 31-August 3. I emailed them right back with only August dates and have not heard anything back. It has been a week now and I have called 3 times and can't get an answer about my dates. I find this very strange.

I ordered a dryer on April 1st and received a call on April 16th that they would deliver the dryer the next day between 7 and 11 am so I took the following day off and the dryer never came. I contacted PP and they instructed me to call GE. GE then informed me that parts were on backorder until May 17th so I cancelled my order thinking I'd be able to order another dryer. The refund process takes 7 to 10 business days and I was told I wouldn't receive a refund for shipping. This is the second incident. The first one was a remote control powered ride on I bought for my son didn't include the remote in the packing. I was told I'd receive a 5% discount for keeping it or I could return it but there no way for them to send a remote. Each time I was offered a discount I told the manager if I'd been looking for a discount I would have gone to the manufacturer.

My experience with PurchasingPower.com was horrible. I had ordered simple things like movie tickets. That went fine. I ordered some perfume and found it for almost $60 cheaper. I called to see what I needed to do to return the product. I did exactly what I was told except, I paid for the return myself. they received the product back and then I discovered they charged me a fee to return the product??? Did you notice that I said I called before I returned the item? I was never told that there was a "RETURN FEE" what exactly is a return fee anyway?

I order a tv and a bed frame in early March. The delivery date was supposed to be March 21st. I called and they said it would not be delivered and told me that I would receive a call within 48 hours to schedule the delivery. They did not call, I called them and they told me that they may call me next week to schedule a delivery. They will likely not call, so I will have to call them only to be told to wait another week for a call. I will not be using this service again after this.

I wanted a Large TV, other e-commerce retailers have it listed around $1450. PurchasingPower had it listed at $1990. Yes you don't have to pay interest, they just deduct it from your paycheck. I am not rich enough to pay $500 more for a TV that I can get elsewhere. Are YOU?

In January I ordered a purse and a tv. I got a shipping alert for the TV and realized it's not what I ordered. I called to have it swapped for the right one and they had to cancel the order. The purse showed up then 2 days later I got a shipping notice on it. I couldn't submit a new order without affecting my allotment until it credited my account. It took them 2 months to credit my account. I went to place the order for the right tv, which is $150 less, and they want me to up my allotment to cover return shipping of the wrong TV I never even laid eyes on.

I have purchased several things from purchasing power mainly for convenience. A TV which went out 1 week after purchase, kids wooden swing set that was missing a lot of screws, nuts and bolts to assemble. I had to purchase different screws and nuts, bolts from home depot cause it would take another 2-4 weeks to receive them. I purchased a lawnmower back in July of 2017. Never used it. Well this year we pull it out of storage shed to use and it won't start. Took it to a repair shop to see why we can't get it going. We were told it's not worth fixing. It needs a motor. The governor in the motor is broken. The shop owner said we could buy a new one for what it would cost to fix. I am very disappointed I have been basically sold several defected items/or items with missing pieces. The customer service people are rude and very unaccommodating.

I have been using this company since 2013. However, I purchased a couch in Nov - it arrived in Dec - and it was damaged upon arrival. I filled out a form with NSD (Non Stop Delivery) a company they use to deliver large items. The couch never made it off the truck, and I am still paying for it as of today 2.23.18. I have live chatted, and called multiple times. Each time they have offered me discounts (non applied yet so far) and they have told me it will be "10 business days" for an adjustment.

After posting my review, someone from the company contacted me and said they would have my money deposited to me in the next 3-5 business days. They did it on day 2! Thank you purchasing power for looking into this situation and following through on what you said.

Account was hacked, then got the runaround. What kind of business sends a confirmation packet by email and sends the product without the confirmation packet approved? What kind of business doesn't realize the shipping address is not even close to the normal shipping address? Make a call to the customer. I went thru hell, getting things figured out and still working on it!!!

Order a TV on November 25. They said it was going to be delivered December 8 and then when I go back to the app it says December 27. So I contacted them and they said it was going to be the 1 of January. It's been November, December and today's date is January 4. Never got the TV. This place is a joke. Call like 5 times they put me on hold for 30 min and nobody got an answer. Not a good place to do business.

Ordered a PlayStation 4 for my son 2 weeks before Christmas. Patiently waiting thinking everything is fine, so the week before Christmas I called to make sure everything was ok. They said it was in process, ok waited on Thursday and found out that my order was cancelled, nobody called me, nobody emailed me, not even a letter in the mail. I checked my order and saw cancelled on it. So I called the number and after being on hold for 53 minutes the woman I talk to was nooo help. Told me it was nothing she could do. Ask to talk to her supervisor and she couldn't even do that. She passed messages from her supervisor to me! REALLY!!!! So my son now without my fault I may add, will have to miss out on what he really wanted for Christmas...

This place is a joke. Canceled my order after 4 days of run-around and no one can explain what is going on. Order placed, documents submitted, received order packet and customer contract. Spend limit was decreased day after order placed resulting in a negative spend limit. Allotment had already been set-up based on the two items ordered per contract. Wish I had read some of these reviews before engaging with this business. Can't find too many positive reviews as it appears most consumers have unpleasant experiences with this business. It's always 48 hours this, 48 hours that regardless of whether you call or chat. Canceled my allotment and order after 4 days of frustration. Amazing it didn't take 48 hours to cancel the order, it was immediate. I believe that's what they were wanting me to do, cancel.

I have been a customer for 7 years. I have not once received anything damaged. I bought a 65 inch LG TV, perfect condition, I have bought a total kitchen appliance replacement... stove, refrigerator, microwave and dishwasher... a living room sectional couch, a dining room table, Christmas gifts yearly for my grandchildren, 5 TVs, Roku player, Apple TV. A trampoline, there are so many things I buy!! Without this company I wouldn't be able to buy any of this stuff! And the payment comes from the company you work for, and it depends how often they pay them. For those who complain, don't purchase anymore, there has to be a reason you use them? It is usually lack of cash upfront or maxed out credit cards. I would recommend this company to anyone that has it offered at their place of employment.

I purchased a item on the Purchasing Power website and then immediately decided to cancel the order right after. On the website, it clearly states that “a order can be cancelled before the order status says processed”. While I attempted to cancel the order, the order status was “pending” which means I should of been able to cancel my order, only there was absolutely no option anywhere at all to cancel my order. I called customer service and the wait time was about 40 minutes so I decided to opt for the call back option instead. I then contacted them directly through their live chat expecting them to rectify this situation and cancel my order.

I have contacted this site multiple times with the same issue. I was entitled to a 20% discount on my first purchase. Well that has not happened. Each time I contact this site, I am told it will take a couple of days. I have been lied to by 3 employees and a supervisor on here and by email. I printed copies of the chat conversations for evidence later on when I have to use it or provide it in court. I want the 20% discount applied immediately or just send me a shipping label so I can return the item at your expense and cancel my membership with you. If this is not done immediately I will be filing complaints with the Better Business Bureau, the state in which you are licensed, and I will also be contacting my attorney and possibly filing a lawsuit for false and misleading advertisement concerning discounts.

Purchased a 70" Vizio from Purchasing Power on Aug 23, 2017. 2 weeks later, the item arrived damaged. Spoke to Customer service and they would create a return ticket to have it replaced. It took almost 2 weeks before Non-Stop freight would pick up the damaged tv, before they would release the new one. After 5 weeks, the replacement came and it's damaged again. This one would actually turn on, but with lines throughout the Screen. So I called again. Customer service asked if I would like another replacement and I strongly declined.

Ordered and received a 4 piece living room set back in October just to notice feathers poking out of the love seat the next day. Thought it was just a rare thing, nothing to worry about. WRONG! A week later after about a half of Ziploc bag full of feathers, I called PurchasingPower to complain and ask for a replacement or refund. I was asked to send pictures which I did to prove this was actually happening. It was hard even for them to think this was actually happening. This should be no problem to replace it, after all it's still under warranty. Well here it is almost December and I still have not receive my refund or replacement. Feathers still shedding from an over $2000 purchase. Soon I'm going to have a floor full of feathers and no love seat.

I placed an order on October 13th for a 65" LG TV and received it on November 1st broken. Which is fine, it happens. However, when I called right away before the delivery guys even left I was told a new one was being processed to be shipped out immediately and the broken one would be picked up once I received a return shipping label in my email. I then got a voicemail on November 4th saying it was THEN processed to be shipped out and I'd receive a new shipping confirmation email within 7-10 business days.

They are horrible about applying payments. I have had to contact them 4 times to put in a service ticket to look into the matter. I have gone over a month without it being applied. It comes out of my check weekly. I am worried now because I have an item that is suppose to be paid off this week. I don't want to overpay.

I placed an order with Purchasing Power on Oct. 30, 2017. I’ve done my due diligence providing paystubs and allotment. I received an email stating they need a previous stub! Ok, I send the stub as they instructed but, every time I called to check the status of my order a rep would always say that they are awaiting my paystub to calculate my annual income. I sent the paystub approximately 5 times and they are still awaiting this paystub lol. I cancelled the allotment today. I think it’s unfair you set up these allotments even before you have the merchandise and they constantly give you the runaround. Hopefully, I don’t get a runaround about my money from this allotment I cancelled. I wouldn’t recommend PP to anyone nor will I ever attempt an order from there. Seems to me like a scam!

I've worked retail for 20+ years and never would I expect a paying customer to go through the hassle of trying to obtain the product they are wanting like Purchasing Power has made me do over a baby monitor. I attempted to order the Vtech Safe & Sound Digital Audio Monitor that comes with 2 parenting devices. On 3 different occasions it came with 1 parenting device. Each time the vendor sent me a different model than what Purchasing Power has displayed on their site. Purchasing Power refusing to take responsibility, each time I've called I've asked them to call the vendor to make sure they send the right product and they simply reply that they will note my account and forward an email whatever that means.

I ordered a desk for my son the last week of July for school. The freight tracking told me the item was at the station closest to my house on a Tuesday. On Friday no calls to schedule delivery were made. I called on Monday to check on it. They tell me they didn't have anyone to deliver because most of the staff was sick. How unprofessional is that? The item was FINALLY delivered Aug 17th and looked like it went through war. It looked like someone dropped this 100lb item flat on one side and flipped it over just to drop it on the other side. It had broken open and was taped back together. The person I had stay at home for me for delivery signed and marked damaged. I checked it that evening after work and it was completely ruined.

They charged me 2 return fees for 1 box. Their return policy does not state that if returning more than 1 item each item must be in separate boxes! Nor does it have a fee scale of any kind. They charge you return fees based on the labels that must be printed for each item returned. Like I told them it all came in 1 box so I returned it in 1 box that it came in! I asked for refund on 1 return shipping fee and I was told no! By 3 people. Needless this was my 1st & last order from them.

I give thanks to Raquel at PurchasingPower. She was very professional, nice and articulate, I tried hard to find something wrong with her to no avail, her attitude was great and not one hint of an attitude in her voice. I ordered a replacement for the damaged love seat that I complained about in September they credited me for the paid offed item, it went towards my account. MY WIFE IS VERY HAPPY WITH THE RESULTS AND THE SECTIONAL it's her favorite spot now, I can honestly say they have been good to me with very few complaints, 2 maybe with the last being the big one in the 9 or 10 years I have purchased their items. There are a lot of competition these days for consumers and PurchasingPower with the employment of someone like Raquel is a good move for them, it was a smooth transaction (operator lol) pleasant experience and surprise. If there is a problem ask for her.

I don't know why Purchasing Powers continues to do business with Non-Stop Delivery. I have not had a single satisfactory delivery from this company. They do not update their tracking info and will sell your delivery to a 4th party when they get overwhelmed and without notice which will delay your shipment. I have no issues with Purchasing Power itself but this delivery company they use is the worst.

I ordered some furniture that I did not receive. It was sitting on a dock somewhere without being contacted for delivery after being promised someone would contact me for delivery again and again. I finally purchased other furniture and advised of a cancellation. I am still getting money taken out of my check two months later with a zero balance showing on my account. This is $79.52 every two weeks. They have failed to correct the problem with my check still being debited for furniture I never received. They were like, "We will process a credit later." Hmm... You talk to accents that don't appear to be in the United States for customer service. I have called numerous times on hold forever. Average call about 45 minutes without any resolution. I don't know if my check will ever keep getting debited or I will ever get a credit for this. I have been promised over and over this would be fixed. It has not. Worst buying experience to date.

I put one star, because if there were negative stars, I'd put the lowest. I have used Purchasing Power a few times through my work in the past. You order through them, and the payments are automatically taking out of your paycheck each month until paid off. I had noticed last year, the payments stopped from coming out of my paycheck, but I still had a balance. I tried several times to contact PP to correct this problem. They always said they would call me back.

Bought a Mico Furniture Living Room Set through Purchasing Power last December. Noticed a vertical tear running to the seam of the sofa where you sit at. Called them to complain because it had just been 6 months since it had been purchased. Been told that it had not been covered by warranty but it's covered by manufacturer's warranty for only 6 months. Didn't know about that. Told me I will be emailed regarding info of my replacement sofa. They responded only after 4 days telling me to take pictures of the damages. I did what was told and emailed it to them only to receive a response again after 4 days that the manufacturer didn't agree to replace the sofa because it's caused by wear and tear! What the heck! It was just 6 months new and it got torn already.

I ordered a vacation package for me and my family. I called to verify my chosen days to travel, I was told my days were not available that they emailed me to tell me so. I did not receive a email. I call more than 30 days in advance which was required. Hotelblox gave me bad customer service. I accepted a different travel date still they have not returned my calls to confirm. This is the straw that break the camel's back. Purchasing Power products have been sometimes unsatisfactory, but I adjusted because of good customer service. So lastly I will not be making any more purchases with Purchasing Power.

We had purchased a cruise through Purchasing Power several months ago. Apparently they use HotelBlox as their booking agent. We never heard a thing from anyone about the cruise being booked. We called and called and could get no one to return calls or if they did answer - maybe a couple of times - they said they had to call us back which never happened. The week before our cruise we discovered that it was never booked. That was the week of Spring Break - there was no way to get on that cruise at that point. Again we waited for a call. Finally we got a call from the Loss/Litigation department who told us that someone had embezzled money and not booked our cruise. Funny, I read the exact review as mine in January. So if they knew someone had embezzled in January, why wasn't everyone affected taken care of? Another Lie?

I recently downsized to a queen-size bed and needed a new pillows and a mattress topper. They arrived this week and both products are top-of-the line in quality and comfort. I experienced one of the best night's sleep that I have had in a very long time. I was sleeping so well that I actually slept through my alarm. The mattress topper truly enhanced the new mattress I had purchased and it was so comfortable that I felt I was on a cloud. The pillows (product came as a two-pack) are wonderful also. I am very pleased with the purchasing process, the variety of products available, and the check-out process. I will definitely recommend using Purchasing Power to others that I work with.

I like the experience of using Purchasing Power because I can get the products I want upfront and pay for them via payroll deduction. I love the ease of using the website and the ease of setting up my allotments.

Giving this company the benefit of the doubt my husband and I decided to purchase a couch including ottoman back at the end of November 2016, November 28th to be exact. We received our confirmation email regarding our purchase and when we would expect the items to be shipped. On December 22nd we received a call from NonStop Delivery that our order would be delivered that evening. Immediately as the delivery crew was unloading our order we recognized that the ottoman was missing. The delivery crew immediately got on the phone with their supervisor to figure out what happened. Unfortunately they were unable to give us much information other than we were suppose to receive 4 pieces but they were only provided 3 pieces from Purchasing Power. We attempted to reach Purchasing Power that evening but it was late and we were unable to reach anyone.

I had a experience with Purchasing Power where I started getting frustrated because after 23 days I had not received credit on tires that I ordered that were the incorrect size and my fault. I spoke with 3 different very professional reps. One told me there was a 5 day delay due to holiday returns which I understood but I was past the 5 day delay.

I purchased a new bedroom set for my daughter, back in Sept. The bed didn't come with all the parts, which then it was discontinued. I called several times to return the bed. Finally in November they picked it up. After dealing with them for several months. The refund still hasn't reflected my purchase. And it is still being taken out of my paycheck. I've talked to several different people. And the "supervisor" neither were any help at all. Just a big circle of explanation to everyone I've talked to. Would NEVER recommend this ever. Unless you are purchasing something very small. Maybe 2 out of the 20 times I've called they were helpful and were trying to get it fixed.

I ordered a fitness tracker & scale from 11-29-2016 and here it is 12-21-2016, 10 phone calls later, no shipment to be found. They repeatedly request paychecks and for me to wait 48 hours over and over. I have been placed on hold for over 2 hours on a couple of occasions only to be blown off again. It's the same old song of wait 48 hours and call back to be put on hold again. After I told them that this was my 6th & last attempt before canceling the order, he told me I could do it myself online.

After a very lengthy effort and dozens of calls, my account was finally closed and my money was refunded

I open an allotment with this company on 31 Oct 2106 and is paying monthly payment. My order suppose to be shipped within 2 weeks. It was a bridal set. I was getting married on 25 Nov 2016. Dang my ring has not been shipped as of today 5 Dec 2016. Customer service seem to be no help and there is no one else to talk to. That tell you to wait 48 hours after you report the problem... You wait 48 hours and still get no response. That tell you to wait another 48 hours for a response. UNACCEPTABLE! Marriage has been put off ==because of Purchasing Power!

Placed an order online last evening - 10 minutes later went to cancel the order & wasn't able to saying order was processed! How is that possible that it was already processed within 10 minutes of ordering! Called this morning and they go on to tell me that I am not able to cancel even though they state it has not shipped yet!!! I have to wait for it to arrive to me then put a cancel request in with them then pay shipping to send it back! Total con artist and rip off! NEVER again will I order from them and this is a service offered through my employer! They rip people off by not cancelling an order and trying to cost the consumer more $$ to ship the item back PLUS in the meantime deducting money from my payroll check!

This is the URL listed on my unwanted flyer is www.TUKH.PurchasingPower.com.

Purchasing Power is an option that is offered from my employer but I have been having nothing but issues with trying to place an order for over a month with no progress. The issue of why I can't place an order changes every week. One week it is that my name does not match what my employer has on file which is a lie and the other is that my address does not match which is also not true. I have placed orders with their competitor Paychecks Direct and have had no issues whatsoever. This whole process has been absolutely ridiculous.

Purchasing Power first became available to me at work about 4 1/2 years ago. This company has helped me out so much. I am able to purchase things that I would never have cash upfront to pay for. I have ordered a sectional couch, a side by side refrigerator, a dining room table, TVs, trampolines, you name it, and I have bought it! I am able to buy Christmas and Birthday present for my grandchildren, and only pay twice a month for it. The prices are great. Everything arrives on time. The customer service is outstanding. I could go on and on about the company. They knew an outstanding service to those of us that don't have the cash required to make these purchases. Thank you for your time, A very Satisfied Customer.

Purchasing Power is a great company. An asset to have when buy the items that is needed for your home, yard or just buys what's needed. I have order multiple items from this company, which makes me very happy with the quality and shipment of my items. Always on time. Never a hustle to get what you order. Over a period of one year I have had 10 items delivered to my home on time in great condition. No complaints at this time.

I ordered a High Back Leather Chair and a OSP Designs Sature Desk. These items are perfect. They are made of high quality and very comfortable. I've ordered a lot of items from Purchasing Power and am very impressed with the quality of items and their service. If you don't have lots of money on hand or charge power but want nice things, you should definitely try Purchasing Power. Over the years, I've purchased everything from furniture, electronics, appliances to toys and tools and am still getting great use of them. Give them a try.

I have purchased many items through Purchasing Power and I have never been disappointed. They are prompt in response to questions or issues as well as in delivering the items ordered in a very timely manner. I would recommend purchasing items through Purchasing Power to all of my friends.

Purchasing Power ease of payments and ordering. I love using this company, it gives me ease of supplying my children and I with up to date computers, laptops and electronics without the hassle of paying all at once.

My company sent out e-mails about PurchasingPower, so I thought I'd look into it. A few of my coworkers ordered from the site and had no issues. So I decided why not, I need a new TV and this way I can pay it out instead of having to pay all at once. On June 10, 2016 I placed the initial order. Just 4 days later I received an e-mail stating that my order had been shipped, and yet when I clicked on the tracking number, it showed that it was still being processed/preparing to ship. After a week of no updates, I did the live chat with a customer service representative. I was told that they don't send out shipping e-mails until the product is being shipped, am I sure that is what the e-mail said. I then sent her a copy of the e-mail. She acted like she couldn't be bothered with this, and stated that the product was still being processed and she did not have a ship date yet.

Getting credit info - I heard about PP and work the other day and thought I'd check it out. I filled out all the information it asked for and it came up an error msg that I didn't work for that company any longer. I've worked there for 42 years. I don't know if I should go to work tomorrow or not.

Ok, to start this off, I will say this: they will ship it quick! They do have great CS. However, the only flaw I find with this company is the constant excuse of "Routine maintenance" on their website. When you go to check your balance, it takes over a month for it to update. That is crazy. And it depends on your employer as to what you can purchase. Would I recommend them or use them again? No.

I ordered a new kitchen table and chairs from this company, thinking it would be an interest free way to buy something new. I found what I wanted and placed my order. Almost FOUR weeks later, the package came, but the truck driver wouldn't even unload it from the truck because the packaging was so destroyed that there were visible chunks taken out of the wood. I refused the package and called the company immediately, thinking they would be apologetic and try to make the situation better... I thought wrong. The woman I talked to did nothing to make up for the fact that my package was destroyed, except to resubmit another order. She then continued to state that it would take the same amount of time for the next package to arrive. Mind you, they had already taken a payment out of my check.

I called a few times and was told that the computer was getting shipped soon or on its way. Emailed a few times which no one ever responded to. Christmas came and went with no box under the tree! I cannot express enough how poor customer service is. They don't respond to emails. The laptop ordered showed up weeks after I canceled it in late January and continued to take money out of my paycheck. When you call, there are lots of finger-pointing going on and no accountability. Don't count on apologies since no one will take ownership of the neglect or error on their end.

After my order was never processed, I called customer service. Here I had set up my allotment incorrectly and used the wrong account number. The rep was patient and kind. Well I got my couch yesterday and I LOVE IT! It's so comfortable and was just like in the picture.

Ordered bags on dec 15. Called more than 3 times and was told it will be shipped on Dec 24th. Today is New Year's Eve and I still have no tracking or shipping info. They've deducted from my paycheck already! I told them to cancel and stop the collection but they said they can't stop or cancel the order cause it was already processed.

This company is by far the most irresponsible that I have deal with. Ordered 3 items on the 13th of Dec. One item arrived on the 21st the other by the 24th and the last one I'm still waiting for it. Have to wait more than 1 hour to speak with someone.

I received an email with an advertisement for Free Shipping and 25% off from Purchasing Power. Purchasing Power's system failed to deduct amount for the Free Shipping and 25% off from the subtotal. I called to complain and was advised that the system did not deduct this amount because of a glitch in the system. Apparently if you do not purchase your item from the website banner on then you will not receive the discount. This is not mentioned advertisement email. I was on hold for an hour when trying to reach a Customer Advocate to address my concerns.

I ordered a product and the product was returned. I have the proof of receipt. The company will not credit my account. I have called 3 times. The last call the customer service agent assured me my account would be credited in 2 business days. That was 7 business days ago. The representatives I believe English is a second lesson and they do not understand the issue thoroughly. My payments for a product is being taken out of my account. Proof of receipt label.

I ordered Christmas gifts for my family on Dec. 9, 2015. My status has been "processed" since I placed the order. That concerned me since I have not received a ship date. After waiting 25 minutes for a customer support rep, she told me that 2 out of 3 items will not ship from the manufacturer until December 24th!! Ridiculous! First, they state that if orders are placed prior to 12/16, they should be delivered before Christmas. If I had not called, I would have never known the gifts wouldn't make it on time. To make matters worse, the order cannot be cancelled until it is received by me. I feel ripped off. I should have never used this service. I'm spending extra for what? This is not convenient to me. Especially during the Christmas Holiday.

I placed an order with Purchasing Power again on Black Friday because I thought I was getting a great deal on furniture. Upon further investigation I found out this couch and recliner had gotten horrible reviews on Amazon and Walmart. And the couch only cost $500.00 on both websites and had free shipping. Now I called Purchasing Power to cancel and they told me I couldn't cancel the order because is already processed and I have to wait to get a tracking number then I can call back to get it cancelled. I called another Purchasing Power number and a Arabic lady told me they will cancel it in 10 days and I will get an email. I'm mad. The first representative told me they couldn't cancel it. Why lie?

Phone was bought with a 1 year manufacturer warranty then a 2 year extended warranty with SquareTrade. When issue arose neither one knows of Purchasing Power and has no warranty on my phone. Purchasing Power will do nothing to help resolve the issue.

I've been on hold exactly 40 minutes. When I asked to speak with a supervisor I was put on hold again. This is the worst company I have ever dealt with, Chloe ** needs to be retrained.

Ordering from this company was the worst mistake of my entire life. When calling to check order status I was on hold for a rep for over 30 minutes each time. Half the times I called they could never locate my account and I would be placed on another hold for more than 30 minutes. The furniture I ordered was missing parts. It took over 2 weeks just to receive tracking info for the missing parts. The reps are extremely unprofessional and have no knowledge of how their own company works.

I ordered a tv in 2013. The tv stopped working the second week I had it. They sent out people to fix it. Now I am having problems from the same tv but now it's something different. I need a whole screen. Purchasing power needs to just replace the tv because I'm sure it will be more problems from that tv again.

Excellent company. I literally had all the stuff I ordered overnight and earlier than the expected delivery. I never write a review about anyone but I was reading all these negative comments about this company and I've come to the conclusion that all these people bombard this company come Christmas time and expect their ** overnight. The truth is order your Christmas ** earlier than that like a normal person. You can't order Christmas gifts in December with all the mail companies flooded and expect that, then write an angry review. That's really ** stupid for all you people who have everything handed to you and expect instant gratification. Smh.

I am a slow learner. My experience has consisted of a hutch for a desk being sent to Indiana (I live in GA) by Office Depot with my name and contact information. I was contacted by the delivery people and had a hard time explaining to them I was in GA and not Indiana. In addition, items I ordered at Christmas were either delivered after Christmas or Purchasing Power had to cancel the order because their supplier ran out of the item with no time for me to obtain them elsewhere. Now, a washer and dryer were to be delivered today by Sears during a specified two-hour time frame which did not happen. I was going to be paying a large sum for these items and they (Sears) are going to tell me when they will deliver it and I am to be at their beck and call. Think not! I left for work and told my child to refuse shipment.

Ordered from company. Took two days to get a tracking information. Then order was damage in shipping. Took 10 days for reorder to process. Made no effort to rush order after already paying 1700 on order. Still have not received after 30 days. Worst service ever!!!

Worst customer service ever! Item was damaged in transit twice. No notice from Purchasing Power. I've had to contact them myself. Payment has already been paid and still no item.

I've had an account that was paid off over six months ago with purchasing power and they continue to take automatic deductions from my paycheck. They continually blame others instead of taking appropriate action to correct the issue. I continually have to wait for days sometimes weeks for reimbursement of these deductions taken in error causing me a hardship in paying my own debt obligations, as well as the stress involved.

My daughter is a corrections officer (poorly paid with no raise in sight) and wanted to get my granddaughter an Apple ProBook for graduation. She called me to see if PurchasingPower.com was a good deal since she could have it taken out of her check and her coworkers had used it. It's impossible to do anything without an account, but anyone can apparently set up one with little background.

My two items arrived as promised. The delivery time was 2-4 weeks but it was delivered within 1.5 weeks, in perfect shape. Yes!! Purchasing Power is higher than the average store, but having the convenience of payroll deduction is great. We paid 200 dollars extra, with the 20% off coupon. But I figured if I would have charged it to my card the interest would be the same, plus the three year warranty was included for the stove. The table we purchased was 300 under the regular advertised price. The only reason I didn't rate them a 5 star was because of a previous bad experience, but they're building my trust back up and with this service we will continue to purchase.

On Black Friday of 2014 some co-workers and I decided to order some things online from PurchasingPower.com. It is now the end of February and my nightmare is still going on. I ordered a 17" touch screen laptop from the website. I received a 17" non-touch screen. I called to return it. They sent me a label and told me that I had to return it myself to a UPS store. In the meantime I made arrangements with a customer service rep who informed me that the website was incorrect and there were no 17" touch screens. I made arrangements to get a 15" touch screen instead. I was sent ANOTHER 17" non-touch screen. Payments had already begun to be removed from my account. I was unable to return the laptops because at Office Depot, when they tried to scan it at the store it said they were already en route. The UPS tracking said they were still at Office Depot. They are still in my home.

I ordered 2 items from this company, which were overpriced, on Dec. 17th. They offered the items before Christmas as stocking stuffers. That usually gives you the idea that it would be delivered before Christmas. NOT! These were Christmas presents that were not given to the recipient. It is now Jan 7th and I still haven't seen the items and they have already taken 2 payments out. I just called because it was sent to UPS on the 5th and one of my items are still not at UPS but the label was created. I called to see if they could see what the hold up was and was on hold for 30 minutes and then hung up on. I called back and was on hold for quite a while again. Nothing was done for me to see what was going on. So by the time I get these items it will be a full month or longer since I placed the order. THE WORST CUSTOMER SERVICE EVER!

I received a cell phone that has no SIM card and no cell carriers can recognize the bar code on the phone (it does not exist in any system). I called twice to return this product and was informed RUDELY both times I have to keep the phone and pay for it, although it is useless. Now I am stuck with a phone that no one can use because I opened a box..... How else was I to find out the device did not work?????? The lady conveniently told me no phones come with SIM cards in them, however the iPhone I ordered from them before this crap began HAD A SIM CARD! I will NEVER, EVER, EVER, EVER, EVER purchase anything again from this place!!!!!!!!!!!!!!!!!!!!!!! Now I have a product that is useless to me and everyone else and I just have to pay for it. Seems like a scam to me. Never, ever, ever going back!!!!!!!

I have tried to engage Purchasing Power on two (2) separate occasions and have had probably the two worse experiences ever. Their hours of operation end at 9:00 PM EST and I called well in advance of that time only stay on hold in excess of 30 minutes each time and then be treated with an extremely unfriendly experience. On both occasions at exactly 9:00 PM an agent came on the line, acting as a recording, stating that they were closed and to call back during normal hours. I knew it was a person, because I could hear laughing in the background and when pressed, they would try to sound like a recording again and mumble through their message.

On October 8th I ordered 4 items and by the 18th I had received 3 items, so on the 25th I called and inquired about my remaining items and was given the run around. So after hours on hold and repeat calls, on November 20th I was finally given answers which was included you received it. It was non stop so we don't know who delivered it, so but we got a delivery scheduled by November 25th, it will take us 2 to 4 weeks to correct this which will be close to after Christmas. And when I still would not accept any of the listed answers I was basically told, "sorry but I understand your complaint but we don't have anyone else you can complain to but this all we can do." I was ordering two items that were from the same company, same weight on one order and I was told that the reason I received - one was because one was a freight item and the other was not but no one in 5 phone calls and over weeks could not tell me the true status of my order.

I have placed 4 orders over the past 4-5 years with purchasing power, the last one being in September and have NEVER ad such a frustrating time. I selected an item online and called customer service to place the order via phone as I always do. First she told me I had 2 items in my cart that were not mine and when she described them to me, I pointed that out. The agent asked me to log out and log back in and there were the items. I asked her tor remove them which she did and I selected my item and tried to proceed with the order. They have this new thing now where you are asked security questions pulled form Public Records, she asked me about an address that I have shared with my brother in law and father in law. I live in NY they live in NJ & MA, I have NEVER shared an address with him and after being asked the same questions several times and answering them correctly, I had to go through a customer service agent and manager and then her manager who told me to call back in 24 hours!

I've been attempting to make a purchase through Purchasing Power. After multiple calls with their customer service department, I've been given no actual service. I was told that "the system needs to reset, please give us 24 hours". Done that twice. Today, I was told that the system now needs 3-5 business days to update, they are unable to process my order manually, and they cannot be sure that the item I'm trying to order will still be available. The availability is also an issue due to the fact that what I originally attempted to order is no longer available. The ease of payroll deduction does not in any way make up for the lack of help or the lack of customer service, or the extreme frustration of dealing with Purchasing Power, llc.

I have bought several items from Purchasing Power and was very pleased until this past week. My items have been paid for and I have contacted them twice to have an e-mail sent to me of my purchase price of my Dell Laptop computer. I need the e-mail to be able to forward to the insurance co plan that I bought from purchasing power. I can not send my laptop for repair until I receive the e-mail showing the price of the computer in the event it can not be repaired. I do not understand after two calls why they keep saying they will e-mail me the information and I am still waiting. I have already received the mailing box from the Square Trade Protection Co and still no e-mail from purchasing exchange.

I would be closing on my home today, yet PP has ruined that. When my lender asked for a payment history (accounts receivable report) from PP to add strength to my loan for underwriting I called PP immediately (9/15/14). The clerk said it would take three business days to receive BY EMAIL, but she would expedite it. She didn't seem confident in the procedure, but I remained calm. I asked to speak to a supervisor and she dodged me, wouldn't connect me, and wouldn't transfer me to the appropriate department to fulfill my request directly. I let it go and called back the next day (9/16/14) - same run around, same lack of confidence and customer service always ending in the supervisor being unavailable and unable to transfer me to the correct department and always ending the call with "There is nothing I can do." She could not explain the process to me and again said she would expedite and "You should get it on Wednesday (9/17/14) or Thursday (9/18/14) by email." It did not come.

We ordered the Blu Dash 5.0 phone for my daughter. It was suppose to come with 6-month Airtime but didn't. We received the phone Aug. 18th and here it is almost Sept. 1st :( We have called and called but Purchasing Power won't do anything. They keep saying they will send a Airtime card then others say it came with it. I keep telling them that it's no Airtime on it. Now they have been saying someone will contact me from Purchasing Power. Still no word after 3 days but they still taking out the money for the phone out of my husband check every week but won't fix the problem... It's really a big headache. Not once have they said "send it back and we will send you another with Airtime." They don't care that it's a gift for my child. She needs the phone now. She's in high school so I can keep in touch with her. It's like no one cares! I'm gonna call them again tomorrow since I've waited all day today and no one has called to let me know what they plan to do to fix this problem! I know they are just gonna give me the runaround like they been doing!

I had the same experience. I received a television and the screen was shattered. They utterly refused to help me. They gave me the runaround for weeks. I sent countless emails with no response...

Received broken t.v and my wife called them back and they will not replace the t.v and they expect us to pay for it. My wife spent over ten thousand dollars. It makes me sick to the stomach.

Called company to return computer for one with a CD or DVD drive. Customer service and Management stated their policy dosen't allow returns if the box is opened. Because I am not familiar with the term optical drive, I assumed one of those drives automatically comes in the computer but it didn't. But when I opened the box to look at the computer, it didn't have any drive at all. I received an oversize netbook. I told the manager I wasn't familiar with the term optical drive and they didn't care. After threatening legal action for using deceptive wording in the description of the product I didn't want or ordered, the manager said he would contact his supplier and get back to me within 7 business days. I am hopeful things will work out for the best. I will keep you posted.

I recently purchased a Dell Laptop through purchasing power. Out of the box it would not boot up properly. I contacted Dell and after several attempts to correct the problem, the Dell tech told me to send it back but I would have to do it through Purchasing Power. I have sent 4 e-mails to them in the last 2 weeks but cannot get them to respond. I need help!

Ordered 2 international unlocked Samsung Galaxy S4 phones. Received replica phones. Confirmed by Samsung. Need help. I'm being charged too much money for fake phones. What can I do about this?

Purchasing Power's interest rates vary from 60 to 95%: Beware of Purchasing Power's blatant lies. Their catalog claims that you would pay more on your credit card to finance through a credit card (18% to 25%). Blatant lie. Check the actual cost of their products to begin with.

I had canceled my order in Aug. 2011 because what I had ordered, they didn't have anymore. They offered me something else but I canceled the order, return the case that was sent and did an allotment for $39. There were two payments of $39 out my check. Now today, I checked my checking account at the bank. It showed that Purchasing Power had taken $154. I don't have the items. Just put my money back in my account please and the $78 from the allotment. I called about 10 or more times and left a number to be called back.

I ordered OS HP laptop to my place of work. The laptop arrived. However, the wireless printer did not. The address it was sent to was no longer valid by the time it arrived. I called and changed the address and was told it would be reshipped to my home. It never arrived. We waited over the 45-day report and now I am paying for a printer I never got. The vendor kept denying my claim. They should be able to track when it arrived back to CA. However, they will not. Purchasing Power said that there was nothing I could do and no way to get a hold of the vendor.