PurchasingPower.com

After reading reviews I was worried but the whole process went smoothly and shipping was fast. The only gripe is that the prices are stupid. I don't care because the convenience of it all makes it worth it, but some of the items are really overpriced.

I tried to purchase an item but decided to change it for a bigger size, unfortunately there’s no option at all to cancel an order once purchased. The worst part about it is, you have to wait for the item to get to you (hoping you receive it before they start charging) then once you finally receive the wrong item, you’re supposed to return it back but you have to pay 35$ or up and it’s non-refundable. Really bad business. I called and spoke to them about how in their help section it says as long as the item is not yet processed I’d be able to cancel. But nope. Even when my item was still being processed there is NO way at all to cancel. So that was so misleading. Now I’m stuck here waiting for an item that might not even come in time and be charged still for it. They already charge double the market price and still they won’t even let this one slide. Shame. My first time using them and it’s already a bad experience.

I have been a loyal customer for years. Anything that I have purchased through payroll deduction has been paid in full. I had an issue where I needed to file Chapter 13. Which has nothing to do with this company. My Chapter 13 has since been discharged, and tried to order something for Christmas for my granddaughter, but I was told I am no longer eligible for the purchasing power program. It really hurt because I have always done good business with them. I begged them for another chance. That is all I ask for...

I ordered a very expensive trampoline for my kids for Christmas. When the items came, the packaging was severely damaged with pieces hanging out of the box. I called to report the damage and ask that if I was missing any items if they would be able to send me the items missing as I would not be setting up the trampoline until spring (it’s Winter in MN now). I was told I would have to inspect all parts now due to their 30 day return policy. I did not plan to open the box prior to set up and I do not plan to return the item. Just asking for some guarantee that when I do open it, if a part is missing, they will be responsible! Not going to happen I guess. So I will bundle up, head outside to open the 3 boxes it was shipped in and check all parts in the freezing cold out in the snow. Not a happy customer.

I have been using Purchasing Power for several years through my employer. I've bought many electronics with no issues. 1. You will absolutely pay a HUGE amount of "interest", comparative to costly payday loans. They jack up the prices at LEAST double the actual price of the electronic. Example as of 111918, a 15 in. screen ACER Chromebook on Amazon is 199.00... On Purchasing Power currently, it is 420.00. The interest is built into the price and they are screwing you. 2. Payroll deductions - I have always had payroll deductions. For my last purchase, I started getting the deductions doubled. 80 became 160. When you live paycheck to paycheck, this is an issue! I needed that 80 for rent or bills or groceries. But I had payroll deductions, my items were paid off in the year.

Products are great however the prices are way overpriced. You pay up to three times as much. They do prey on the needed by offering no credit and job deduction with working for a government agency. We are pay way under with make PurchasingPower good in one way but very hard on the pocket by overpricing and taking advantage of a person unfortunate situation. I am sure we will be seeing a class action lawsuit due the excessive overpricing. Until then I will use them because I have no choice. I am overworked and underpaid and this company allows you to purchase with no question asked.

I just purchased an 80 dollar item off from purchasing power. Not even 4 minutes after the order I decided to cancel as I immediately found another item on their page that was better than what I first found. I went to cancel the order which again was at this point less than 10 minutes after the order and their page stated that as long as the order was not processed the item could be canceled. However there was no cancel option even though the page shows where it should be.

I ordered some $100 iTunes gift cards that were $120.49 each and $6 for shipping, 2 weeks later they advertised free shipping, so I ordered more, I didn't realize until after that they jacked the price up to $126.49 so basically just added the shipping in. So I returned the 8 cards and they charged me $35 plus tax as a return fee for each card. I called before I sent, they just said ok to return, didn't advise on no fees, called after I seen the fees and they refused to do anything about it. Bad for them being I have spent $17,000 on different purchases over the past few years, NEVER AGAIN will I buy anything from them.

I had a stroke at work, I am in Short Term Disability. I asked them if I could pause the monthly payments while I catch up on my finances. I am @70% pay and not able to pay all my bills including power if they take from my paycheck. I explained that I would be homeless because I could not afford my rent after purchase power deductions. They gave me the runaround then flat out refused me. Do not order from them! I am telling every co worker I come into contact with, and we are a large company! Treat me like I am some kind of bum? I had a stroke, prior to that I had already purchased and paid off over 15,000 worth of merchandise. Thanks for not caring about your customers.

I purchased tickets for a cruise. They were accidentally destroyed. They have a unique number on them so it can easily be verified that the tickets were not used yet they say they could not replace the tickets. 2,000 dollars gone to waste.

I ordered a dining set and it was broken, I called right away and was told I was going to receive another and the old one would be picked up. When I got a call from delivery company I was out of town. I spoke with the delivery person and was told that when I get back to call him, when that happened they had already sent back the order. From that moment this situation became a nightmare. I called PurchasingPower and spoke with several agents which I kept getting turned over from person to person. That order was done in December, it's now October and I am still struggling with this. I am no longer ordering from PurchasingPower from this point on.

I purchased an Apple iPhone X in June 2018 however I went on my birthday trip last week and the phone was stolen. I called PurchasingPower and they said there was nothing I could do or they couldn’t replace it. They couldn’t mark it stolen or anything. They said it will continue to come out of my check and I do not understand why if it has been stolen from me and every representative I talked to give me the runaround. I am very unsatisfied.

I ordered a TV on September 10, 2018. Sony 70 inch, beautiful TV, I did all the paperwork only to be told twice it was wrong, when in fact it was correct. The customer service reps were snotty and rude. Received my TV on September 25th, 2018, due to unforeseen circumstances, I could not take it out of the box to inspect it until September 28, 2018. Opened it, and then turned it on only to find that the left of the screen is completely cracked. Unseen until you turn it on.

I when I first heard about this company I was super happy that I could order from them and that the payments would be deducted from my paycheck. Plus no interest. While my friends look very well at their prices... they are almost doubled to what you will pay at the store. For example I was just looking on getting a Dyson absolute vacuum, at the store this will cost me 599.00. With PurchasingPower this unit is $1003.00. Hell of a mark up even with no interest. Sorry but I work to hard for my monies to just give it away. I won’t be using their service again.

I mistakenly ordered a mattress and changed my delivery address. It has been a nightmare to get it delivered waiting for systems to update. The left doesn’t know what the right is doing and vice versa. They keep telling me it’s being escalated and to wait another 24-48 hours... this was ordered on the 18th and I still do not have my product. Beware and do not use this business.

Customer service is no help with regards to deliveries because they subcontract. I have been waiting for my loveseat for almost two months. The delivery joke (not even calling it a company) has had it for 20+ days. Non Stop Delivery/Last Mile Delivery. The "rep" for the delivery service was a condescending jerk. Do NOT buy anything larger than a breadbasket.

Do NOT go through Purchasing Power to order furniture. I naively thought this would be great, but was delivered a broken item and the courier covered it up until they left and said they wouldn't send it back if I refused delivery. The courier picked up the broken love-seat a week later and have YET to return it to Purchasing Power, and when I contact Purchasing Power they keep telling me they can't give me a refund until they get the item. I have nothing to do with the couriers or Non-Stop Delivery (who contracted out to Chase Couriers) and am about to lose my mind. I am not paying $800 for something I NO LONGER HAVE (the broken love-seat). This runaround is nonsense. Every time I contact Purchasing Power I get a different answer about the item.

I purchased a pool table early November 2017 for a Christmas gift for my kids. Was to arrive 2 days before, received an email that it would arrive 2 days after so I was upset but I quickly got over it. The item arrived in a large box, my husband was home to receive it and had the delivery guys bring the box into the house. He signed for it and because it so large didn't think to double check it. It had my name on the side of the box and the inventory slip. When I arrived home not even 20 min after the delivery guys left I realized it was not a pool table and was not even my order.

I have ordered numerous items from Purchasing Power. It was only this year that all of a sudden they raised my payments up $10 then it went to $30 and now it's up to $130. I've called and spoke with the supervisors who keep telling me they'll get back to me. They don't seem to know why my payments keep increasing. And promise that this will be the last time and they will take care of it. I will no longer be ordering from them. And I'm even considering a lawsuit.

My job offered this program and I very quickly got rid of it. I have NO idea why ANYONE would continue to use their services. First, the pricing is insanely inflated - want a computer that retails for $600? On PP, you can buy that computer for $1100! Or how about a $300 coffee maker? Yeah! But that's not the bad part. When I had my account, it was compromised and hacked - some random person changed the number and email on my account and tried to order a bunch of stuff. They locked the account due to all the activity and canceled all my orders (and the hacker's). Okay, this is sensible.

I purchased a HP laptop from you in March of 2017. Since I owned it, it has been amazingly slow at getting on the internet and opening at startup. I thought it was just a minor issue. I contact HP about this and they had me run diagnostic test and they even got on computer and started they could not find any reason for it to run slow. I contacted PurchasingPower and the guy I spoke with told me to go through my warranty with SquareTrade. I contact them and denied my claim. I was then contacted by them and they stated to go to retailer that I purchased it from because I received a defective laptop. No one will honor my warranty or replace a $800.00 laptop. Someone has to man up to this and repair, replace, or refund my money for this.

I have used this company many times purchasing thru my job via payroll deduction for several years now. In FEB 2018 I purchased from them an UNLOCKED SAMSUNG GALAXY 8 NOTE phone can be used anywhere. Well I purchased for a birthday present, never opened box until yesterday when went into a Verizon store in Glen Allen VA. The store manager turned on the phone for the 1st time and was in Spanish, he changed to English and proceeded to ask me where I got the phone from. I told him Purchasing Power. He ran the s/n number and stated he could not use the phone with Verizon stores/contracts. It was not recognized. I pulled up Purchasing Power website where I bought it and showed it to him. He said he couldn’t do anything w/ the phone for me. His name was Jhonatan ** Store Manager 804-655-0770.

I placed an order in the first week of December 2015 with PurchasingPower (PP). This was a Christmas gift for my son. I submitted all required documents and after making the purchase I waited several days for an email confirmation. After almost a week I contacted PP and they informed me that everything was in order and that the item had shipped. Several days later after not receiving the email confirmation, I contacted them again and was again informed that the item had shipped. Around the 21st of December I again contacted PP and was told that the item was no longer available and that they had made a mistake. The order was cancelled and I was given a 20% discount on any future purchase. At that time I cancelled my allotment.

I ordered a LG 65" UHD LED 120 hz tv through Purchasing Power. It was only a couple hundred more than Amazon had it listed for. Plus there was a discount which took off the cost of shipping. That was June 19th. I was told that the item shipped on June 21st from Miami, FL. I live in St. Charles, MO (about 25 miles west of St. Louis). I figured I'd have the tv soon. On June 26th, the tv was delivered to Breckenridge Hills (11 miles from my home). I called SAIA Freight company and they told me that the item was handed off to a company called NONSTOP DELIVERY and that this company had been contracted by PURCHASING POWER to deliver the item to me.

PurchasingPower has it pros and cons but more cons than pros. They say they don't charge interest but their prices are very inflated. I found a shaving kit on their site for a little over $80. I stumbled upon the exact shaving kit on the maker's website and it was $25. I asked to return the item to PurchasingPower and they charged $35 for shipping!!! I asked if I could return it on my own and pay the cost myself because I knew it would be cheaper and I was told no. They already processed the return and the shipping label was being sent. This happened within a matter of minutes. After I finish paying off my purchases, I will not order anything else from them. Not worth it.

I paid for a vacation to Orlando Florida through Purchasing Power. I am suppose to email my travel dates to HotelBlox at least a month in advance. They should email back my confirmation code. The first time I emailed them my dates they emailed back in one day stating I needed to choose another date because July is no longer available. By the way my dates were July 31-August 3. I emailed them right back with only August dates and have not heard anything back. It has been a week now and I have called 3 times and can't get an answer about my dates. I find this very strange.

I ordered a dryer on April 1st and received a call on April 16th that they would deliver the dryer the next day between 7 and 11 am so I took the following day off and the dryer never came. I contacted PP and they instructed me to call GE. GE then informed me that parts were on backorder until May 17th so I cancelled my order thinking I'd be able to order another dryer. The refund process takes 7 to 10 business days and I was told I wouldn't receive a refund for shipping. This is the second incident. The first one was a remote control powered ride on I bought for my son didn't include the remote in the packing. I was told I'd receive a 5% discount for keeping it or I could return it but there no way for them to send a remote. Each time I was offered a discount I told the manager if I'd been looking for a discount I would have gone to the manufacturer.

My experience with PurchasingPower.com was horrible. I had ordered simple things like movie tickets. That went fine. I ordered some perfume and found it for almost $60 cheaper. I called to see what I needed to do to return the product. I did exactly what I was told except, I paid for the return myself. they received the product back and then I discovered they charged me a fee to return the product??? Did you notice that I said I called before I returned the item? I was never told that there was a "RETURN FEE" what exactly is a return fee anyway?

I order a tv and a bed frame in early March. The delivery date was supposed to be March 21st. I called and they said it would not be delivered and told me that I would receive a call within 48 hours to schedule the delivery. They did not call, I called them and they told me that they may call me next week to schedule a delivery. They will likely not call, so I will have to call them only to be told to wait another week for a call. I will not be using this service again after this.