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Every time I place an order with them, they send incomplete address information to the carriers and I don’t get my order... EVERY TIME. I pay for shipping yet end up having to pick up my orders at the FedEx or UPS hubs. You call them and get the runaround and nothing is fixed. Fed Up...
My first experience was a train wreck but the sake of convenience I tried again. My second purchase was fine, the pricing was ridiculous but again, convenient. This last purchase was horrible. I made a purchase which I received long after I was supposed to and lo and behold it was damaged. They sent out another over a month later. Never picked up the damaged product and continue till this day charging me for both items. It's been 4 months. Tons of calls which by the way you're on HOLD forever. Only to hear, "I apologize, my team dropped the ball" from every single Rep. It's like it's scripted. Legally I am going to take a stance because clearly they are in breach of contract. If you have other options to make purchases I would advise you to use them... I am a VERY dissatisfied customer.
I purchased a sofa back in Dec. 2018. The delivery failed because the sofa wouldn't fit through my door due to a wall near the door of my apartment made it impossible to fit through. The sofa was returned to the delivery warehouse. I called about having it removed from my account. Long story short I was charged $1000+ with cost of sofa plus freight and delivery charges. My deduction (refund) to my account was less than $200.00. I will be discussing this with HCS finance department and will be telling my fellow educators to stay away from this company. Once this mess is paid off, I will NEVER purchase another thing from this company. Truly disgusted with them.
Buyers Beware!!! I purchased 2 14k gold rope necklaces which were 20 inches... They ended up too small and I took them to my Jeweler to get them made longer... Before he did the work. He tested then and said that they were gold plated. I said. "You're kidding..." I was going to be paying 600 dollars for them. I called customer service and they stated that 14k yellow gold means it's not real. I stated that there are different colors of gold. I buy real jewelry all the time. I stated that all your jewelry that is gold plated states that it is on the website. This jewelry states 14k gold... I was upset. I stated why would I pay 600 a piece for the necklaces if they weren't real. This company disputed me to the fullest and basically said I should have known they weren't real gold... Then they stated that I will still have to pay the shipping and handling return fee of 35 dollars a piece. Shipping for both when purchased was 40 altogether... RIPOFFS.
Where do I start? The customer service is very lacking. I recently was approved for a certain amount of spending credit. I was going to do payroll deductions, so I sent them a copy of my paystub. When I did that, my spending limit changed. They did not tell me that. No email, nothing! So I set up my payroll deduction in the amount that they asked. Well when they got my paystub, the amount of credit changed and they didn’t bother to email me. How are you supposed to run a business like that? No communication with the customer? I bet if I missed a payment they would have gotten in touch with me! Stay away from this company, their business ethics are in question!!!
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I placed an order and they stated that if I ordered before Dec 17th I should receive my products before Christmas. They are still not here and I ordered on the 12. Now I have to scramble to get these gifts for my son somewhere else. They won't allow me to cancel. Horrible, horrible service. I recommend using other services that will deliver on time and cheaper.
After reading reviews I was worried but the whole process went smoothly and shipping was fast. The only gripe is that the prices are stupid. I don't care because the convenience of it all makes it worth it, but some of the items are really overpriced.
I tried to purchase an item but decided to change it for a bigger size, unfortunately there’s no option at all to cancel an order once purchased. The worst part about it is, you have to wait for the item to get to you (hoping you receive it before they start charging) then once you finally receive the wrong item, you’re supposed to return it back but you have to pay 35$ or up and it’s non-refundable. Really bad business. I called and spoke to them about how in their help section it says as long as the item is not yet processed I’d be able to cancel. But nope. Even when my item was still being processed there is NO way at all to cancel. So that was so misleading. Now I’m stuck here waiting for an item that might not even come in time and be charged still for it. They already charge double the market price and still they won’t even let this one slide. Shame. My first time using them and it’s already a bad experience.
I have been a loyal customer for years. Anything that I have purchased through payroll deduction has been paid in full. I had an issue where I needed to file Chapter 13. Which has nothing to do with this company. My Chapter 13 has since been discharged, and tried to order something for Christmas for my granddaughter, but I was told I am no longer eligible for the purchasing power program. It really hurt because I have always done good business with them. I begged them for another chance. That is all I ask for...
I ordered a very expensive trampoline for my kids for Christmas. When the items came, the packaging was severely damaged with pieces hanging out of the box. I called to report the damage and ask that if I was missing any items if they would be able to send me the items missing as I would not be setting up the trampoline until spring (it’s Winter in MN now). I was told I would have to inspect all parts now due to their 30 day return policy. I did not plan to open the box prior to set up and I do not plan to return the item. Just asking for some guarantee that when I do open it, if a part is missing, they will be responsible! Not going to happen I guess. So I will bundle up, head outside to open the 3 boxes it was shipped in and check all parts in the freezing cold out in the snow. Not a happy customer.
I have been using Purchasing Power for several years through my employer. I've bought many electronics with no issues. 1. You will absolutely pay a HUGE amount of "interest", comparative to costly payday loans. They jack up the prices at LEAST double the actual price of the electronic. Example as of 111918, a 15 in. screen ACER Chromebook on Amazon is 199.00... On Purchasing Power currently, it is 420.00. The interest is built into the price and they are screwing you. 2. Payroll deductions - I have always had payroll deductions. For my last purchase, I started getting the deductions doubled. 80 became 160. When you live paycheck to paycheck, this is an issue! I needed that 80 for rent or bills or groceries. But I had payroll deductions, my items were paid off in the year.
3. Recently - I went to use my account, but got an error code to see my spending limit. I chatted with someone who told me my spending limit but said I needed to contact Account Recovery to get my account reinstated. I called them, and was informed I did not pay off my items and went into collections, was charged off and I can no longer (ever ever) use Purchasing Power (EVER). I said, "But I had payroll deductions, you got more than what I should have paid due to the double deductions, how could I be charged off." The girl on the phone (LaKesha or LaQuisha) was incredibly rude, was not trained for my situation, considering it was very different, just kept saying "I don't know, it says this, it's this." "You have to settle with the collection company but that won't reinstate your account."
I asked to speak with a supervisor and was denied, "we are all trained to say the same thing". "You won't get another answer". In conclusion - if you want extra high prices and rude customer service this is the company for you to use. If not, save your money and pay cash. They aren't worth the headache. I will be writing to the corporate offices as well to let them know of their horrendous service. Buyer BEWARE!!!
Products are great however the prices are way overpriced. You pay up to three times as much. They do prey on the needed by offering no credit and job deduction with working for a government agency. We are pay way under with make PurchasingPower good in one way but very hard on the pocket by overpricing and taking advantage of a person unfortunate situation. I am sure we will be seeing a class action lawsuit due the excessive overpricing. Until then I will use them because I have no choice. I am overworked and underpaid and this company allows you to purchase with no question asked.
I just purchased an 80 dollar item off from purchasing power. Not even 4 minutes after the order I decided to cancel as I immediately found another item on their page that was better than what I first found. I went to cancel the order which again was at this point less than 10 minutes after the order and their page stated that as long as the order was not processed the item could be canceled. However there was no cancel option even though the page shows where it should be.
I decided to reach out to them by chat. The person I spoke with by the name of Levi stated that the item could only be returned and not canceled and that it would cost me 35 dollars. I asked why I could not return it as I just got it which at the point is now 10 minutes later. He said because the item is pending and you cannot cancel any item that is pending or has finished processing.
I told him that the web page says you cannot cancel an order if the order was processed. This is what your faq page states. He repeated again that it could not be canceled. I asked if it was worth losing a customer over 35 dollars and bad customer service even though I was well within their guidelines on the cancellation. He thank me for my feedback and told me he would leave it in the notes. I also told him that the system auto changes to pending the moment you make your order so that means you can never cancel an order. I then told him thank you and once I return this item I will be canceling my account. Let it be known also that I have not gotten the "Your order is processed" email. I will be saving it and leaving a review.
I ordered some $100 iTunes gift cards that were $120.49 each and $6 for shipping, 2 weeks later they advertised free shipping, so I ordered more, I didn't realize until after that they jacked the price up to $126.49 so basically just added the shipping in. So I returned the 8 cards and they charged me $35 plus tax as a return fee for each card. I called before I sent, they just said ok to return, didn't advise on no fees, called after I seen the fees and they refused to do anything about it. Bad for them being I have spent $17,000 on different purchases over the past few years, NEVER AGAIN will I buy anything from them.
Hi Stanley! Thank you for the opportunity to resolved your issue regarding your order. Should you have any additional questions or concerns please don't hesitate to reach out to us.
I had a stroke at work, I am in Short Term Disability. I asked them if I could pause the monthly payments while I catch up on my finances. I am @70% pay and not able to pay all my bills including power if they take from my paycheck. I explained that I would be homeless because I could not afford my rent after purchase power deductions. They gave me the runaround then flat out refused me. Do not order from them! I am telling every co worker I come into contact with, and we are a large company! Treat me like I am some kind of bum? I had a stroke, prior to that I had already purchased and paid off over 15,000 worth of merchandise. Thanks for not caring about your customers.
I purchased tickets for a cruise. They were accidentally destroyed. They have a unique number on them so it can easily be verified that the tickets were not used yet they say they could not replace the tickets. 2,000 dollars gone to waste.
I ordered a dining set and it was broken, I called right away and was told I was going to receive another and the old one would be picked up. When I got a call from delivery company I was out of town. I spoke with the delivery person and was told that when I get back to call him, when that happened they had already sent back the order. From that moment this situation became a nightmare. I called PurchasingPower and spoke with several agents which I kept getting turned over from person to person. That order was done in December, it's now October and I am still struggling with this. I am no longer ordering from PurchasingPower from this point on.
I purchased an Apple iPhone X in June 2018 however I went on my birthday trip last week and the phone was stolen. I called PurchasingPower and they said there was nothing I could do or they couldn’t replace it. They couldn’t mark it stolen or anything. They said it will continue to come out of my check and I do not understand why if it has been stolen from me and every representative I talked to give me the runaround. I am very unsatisfied.
I ordered a TV on September 10, 2018. Sony 70 inch, beautiful TV, I did all the paperwork only to be told twice it was wrong, when in fact it was correct. The customer service reps were snotty and rude. Received my TV on September 25th, 2018, due to unforeseen circumstances, I could not take it out of the box to inspect it until September 28, 2018. Opened it, and then turned it on only to find that the left of the screen is completely cracked. Unseen until you turn it on.
I called PP today September 29, 2018, talked to Marvin who was actually very nice, and is trying to get a replacement out to me. I am to receive a call from someone in 2-3 days to be told my options on what can be done, since I didn't call within the 48 hours. I also talked to SquareTrade which is a JOKE! Their warranties are worth nothing, they do not even cover TVs for accidental protection. I am really thinking of asking them to just take it back and cancel my account and order. This seems to be more hassle than it is worth.
Hi Christina! Thank you for the opportunity to assist you with your concerns. Should you have any additional questions or concerns, please feel free to contact us.
I when I first heard about this company I was super happy that I could order from them and that the payments would be deducted from my paycheck. Plus no interest. While my friends look very well at their prices... they are almost doubled to what you will pay at the store. For example I was just looking on getting a Dyson absolute vacuum, at the store this will cost me 599.00. With PurchasingPower this unit is $1003.00. Hell of a mark up even with no interest. Sorry but I work to hard for my monies to just give it away. I won’t be using their service again.
I mistakenly ordered a mattress and changed my delivery address. It has been a nightmare to get it delivered waiting for systems to update. The left doesn’t know what the right is doing and vice versa. They keep telling me it’s being escalated and to wait another 24-48 hours... this was ordered on the 18th and I still do not have my product. Beware and do not use this business.
Customer service is no help with regards to deliveries because they subcontract. I have been waiting for my loveseat for almost two months. The delivery joke (not even calling it a company) has had it for 20+ days. Non Stop Delivery/Last Mile Delivery. The "rep" for the delivery service was a condescending jerk. Do NOT buy anything larger than a breadbasket.
Do NOT go through Purchasing Power to order furniture. I naively thought this would be great, but was delivered a broken item and the courier covered it up until they left and said they wouldn't send it back if I refused delivery. The courier picked up the broken love-seat a week later and have YET to return it to Purchasing Power, and when I contact Purchasing Power they keep telling me they can't give me a refund until they get the item. I have nothing to do with the couriers or Non-Stop Delivery (who contracted out to Chase Couriers) and am about to lose my mind. I am not paying $800 for something I NO LONGER HAVE (the broken love-seat). This runaround is nonsense. Every time I contact Purchasing Power I get a different answer about the item.
I purchased a pool table early November 2017 for a Christmas gift for my kids. Was to arrive 2 days before, received an email that it would arrive 2 days after so I was upset but I quickly got over it. The item arrived in a large box, my husband was home to receive it and had the delivery guys bring the box into the house. He signed for it and because it so large didn't think to double check it. It had my name on the side of the box and the inventory slip. When I arrived home not even 20 min after the delivery guys left I realized it was not a pool table and was not even my order.
I quickly called the delivery guys who said they were still around the corner but they replied they cannot pick up once it's delivered. It has to have a return label processed from Purchasing Power and then they could pick it back up... Now this is not a local delivery company. So I called. By the time I got a rep the driver is long gone and the return label is placed and now I will have to wait at least 2 weeks for this to be picked up, the pool table is on back order, but I'm being charged for it. Move forward to May the box finally gets picked up, I'm mad, no pool table so I cancel the pool table in Jan...
We are now in Aug and they finally stopped charging me for the pool table almost a year later after I had to prove to them with a picture, a video of delivery truck and copy of a signed return receipt thankfully that my husband took. I purchased a Xbox One at the same time that I did receive but it was paid off quick with them billing me for the pool table and the Xbox and now they owe almost $600. I wonder if it will a year to receive my refund. I made numerous calls, to management, they said, "We will give you a 10% discount for your troubles." That was the best they could offer me for their mistake and terrible communication.
They would put me on hold for 30 minutes or more and never would check on me, I've worked Telecommunications and that is piss poor service. They don't even deserve 1 star... When you ask for a supervisor you get a team lead, I wanted upper management but never would get there. I wouldn't recommend my worst enemy to this company... If your money is tight and you're trying to make payments, look elsewhere, in the long run it will cost you 3 or 4 of what you got.
I have ordered numerous items from Purchasing Power. It was only this year that all of a sudden they raised my payments up $10 then it went to $30 and now it's up to $130. I've called and spoke with the supervisors who keep telling me they'll get back to me. They don't seem to know why my payments keep increasing. And promise that this will be the last time and they will take care of it. I will no longer be ordering from them. And I'm even considering a lawsuit.
My job offered this program and I very quickly got rid of it. I have NO idea why ANYONE would continue to use their services. First, the pricing is insanely inflated - want a computer that retails for $600? On PP, you can buy that computer for $1100! Or how about a $300 coffee maker? Yeah! But that's not the bad part. When I had my account, it was compromised and hacked - some random person changed the number and email on my account and tried to order a bunch of stuff. They locked the account due to all the activity and canceled all my orders (and the hacker's). Okay, this is sensible.
But getting my account back was a NIGHTMARE. After 3 weeks, 6 calls, 2 supervisors, I was finally got my account back. Initially, they sent a security reset to an email I provided AND CC'D THE HACKER ON IT! WHAT! So I had to wait for a supervisor and explain this was BAD. What does she tell me? "We can only send the security reset to the email on file." This means they can only send the reset to the person who hacked my account. Absurd. It took three other representatives until I got someone who understood that this makes no sense. Finally, they reset the information and told me to expect my reset in 3-5 business days. 4 days later, I decide to try their live support chat - miraculously, the support rep was able to fix my account in 20 minutes.
By the way, all of PP's solutions take an arbitrary 3-5 business days. So I finally get my account back. I try to reorder some gifts for my granddaughter's birthday (which was at this point 3 weeks belated). PP cancels the order one hour later. When I called, they said they could not disclose WHY it was canceled (I had plenty of money on the account and everything was valid). She just kept repeating, "There can be many reasons for an order review to be denied." Over and over like Rubio during the Republican primaries. So she tells me she will submit a request to approve my order, and that it will take... 3-5 business days! I tried ordering again - canceled. I gave up. Closed my account. I'm done. Thanks, Purchasing Power. TL;DR DON'T BOTHER.
I purchased a HP laptop from you in March of 2017. Since I owned it, it has been amazingly slow at getting on the internet and opening at startup. I thought it was just a minor issue. I contact HP about this and they had me run diagnostic test and they even got on computer and started they could not find any reason for it to run slow. I contacted PurchasingPower and the guy I spoke with told me to go through my warranty with SquareTrade. I contact them and denied my claim. I was then contacted by them and they stated to go to retailer that I purchased it from because I received a defective laptop. No one will honor my warranty or replace a $800.00 laptop. Someone has to man up to this and repair, replace, or refund my money for this.
I have used this company many times purchasing thru my job via payroll deduction for several years now. In FEB 2018 I purchased from them an UNLOCKED SAMSUNG GALAXY 8 NOTE phone can be used anywhere. Well I purchased for a birthday present, never opened box until yesterday when went into a Verizon store in Glen Allen VA. The store manager turned on the phone for the 1st time and was in Spanish, he changed to English and proceeded to ask me where I got the phone from. I told him Purchasing Power. He ran the s/n number and stated he could not use the phone with Verizon stores/contracts. It was not recognized. I pulled up Purchasing Power website where I bought it and showed it to him. He said he couldn’t do anything w/ the phone for me. His name was Jhonatan ** Store Manager 804-655-0770.
I felt like a complete idiot. I paid Purchasing Power $57.46 / payment* Item Price: $1,493.99 total price of this phone to them. I called Purchasing Power and spoke to SHANTELL ** SUPERVISOR and she would not accept a return and to do anything in my case told me to call Samsung. I called Samsung spoke to JUDAH 888-987-4357 AGENT ** which goes to our call we had and because PURCHASING POWER PURCHASED AN INTERNATIONAL PHONE they could not assist me at all, they only service US Samsung purchases. I then called back to Purchasing Power and spoke to SHEMAR another supervisor and there again was nothing they could do. Stated since past their return policy 14/30 days could not take back.
It wouldn’t matter the return policy they have is only set up for Purchasing Power, how would you EVER check the phone if you cannot OPEN the BOX regardless?? DAMAGED or DEFECTIVE, but you'd never know if anything is DEFECTIVE until you turn it on and it’s not that the phone is DEFECTIVE it's not made for the United States. Whomever the VENDOR they purchased it from to resell it at a much HIGHER COST is FRAUD, misleading the consumer into purchasing an item that cannot be used unless you are living in CHINA. Juhad at Samsung told me it's unlocked for China not US. So I was mislead, baited their description was false and misleading advertising, my character was questioned by the person I gave it to as a present and at the Verizon store which was public humiliation to myself and him and deformation of my character as a person. I have pictures however they will not upload.
I placed an order in the first week of December 2015 with PurchasingPower (PP). This was a Christmas gift for my son. I submitted all required documents and after making the purchase I waited several days for an email confirmation. After almost a week I contacted PP and they informed me that everything was in order and that the item had shipped. Several days later after not receiving the email confirmation, I contacted them again and was again informed that the item had shipped. Around the 21st of December I again contacted PP and was told that the item was no longer available and that they had made a mistake. The order was cancelled and I was given a 20% discount on any future purchase. At that time I cancelled my allotment.
About a month later I received a letter from PP stating that I was delinquent on my payment. I contacted PP and the representative stated that I was delinquent on my first month payment. After advising her that the order was cancelled and that I never received the item because it was no longer available, she apologized and again stated that I would receive a discount for any inconvenience.
After two years I decided to give them another try. I contacted them directly via live chat prior to making any purchase. I was told by the rep that my discount was documented and that they would be happy to apply it. HOWEVER, I’m order for it to be applied I would first have to purchase the item and then after receiving confirmation, I would need to contact them back so that they could go in and manually apply the discount. I informed the rep that I would not make the purchase unless the discount was applied directly at the time of purchase and he stated that he could not do that. I did not make the purchase and after reading some of the negative reviews I’m glad I didn’t. I’m certain the discount would have never been applied. Do not use this business!
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