PurchasingPower.com

I purchased tickets for a cruise. They were accidentally destroyed. They have a unique number on them so it can easily be verified that the tickets were not used yet they say they could not replace the tickets. 2,000 dollars gone to waste.

I ordered a dining set and it was broken, I called right away and was told I was going to receive another and the old one would be picked up. When I got a call from delivery company I was out of town. I spoke with the delivery person and was told that when I get back to call him, when that happened they had already sent back the order. From that moment this situation became a nightmare. I called PurchasingPower and spoke with several agents which I kept getting turned over from person to person. That order was done in December, it's now October and I am still struggling with this. I am no longer ordering from PurchasingPower from this point on.

I purchased an Apple iPhone X in June 2018 however I went on my birthday trip last week and the phone was stolen. I called PurchasingPower and they said there was nothing I could do or they couldn’t replace it. They couldn’t mark it stolen or anything. They said it will continue to come out of my check and I do not understand why if it has been stolen from me and every representative I talked to give me the runaround. I am very unsatisfied.

I ordered a TV on September 10, 2018. Sony 70 inch, beautiful TV, I did all the paperwork only to be told twice it was wrong, when in fact it was correct. The customer service reps were snotty and rude. Received my TV on September 25th, 2018, due to unforeseen circumstances, I could not take it out of the box to inspect it until September 28, 2018. Opened it, and then turned it on only to find that the left of the screen is completely cracked. Unseen until you turn it on.

I when I first heard about this company I was super happy that I could order from them and that the payments would be deducted from my paycheck. Plus no interest. While my friends look very well at their prices... they are almost doubled to what you will pay at the store. For example I was just looking on getting a Dyson absolute vacuum, at the store this will cost me 599.00. With PurchasingPower this unit is $1003.00. Hell of a mark up even with no interest. Sorry but I work to hard for my monies to just give it away. I won’t be using their service again.

I mistakenly ordered a mattress and changed my delivery address. It has been a nightmare to get it delivered waiting for systems to update. The left doesn’t know what the right is doing and vice versa. They keep telling me it’s being escalated and to wait another 24-48 hours... this was ordered on the 18th and I still do not have my product. Beware and do not use this business.

Customer service is no help with regards to deliveries because they subcontract. I have been waiting for my loveseat for almost two months. The delivery joke (not even calling it a company) has had it for 20+ days. Non Stop Delivery/Last Mile Delivery. The "rep" for the delivery service was a condescending jerk. Do NOT buy anything larger than a breadbasket.

Do NOT go through Purchasing Power to order furniture. I naively thought this would be great, but was delivered a broken item and the courier covered it up until they left and said they wouldn't send it back if I refused delivery. The courier picked up the broken love-seat a week later and have YET to return it to Purchasing Power, and when I contact Purchasing Power they keep telling me they can't give me a refund until they get the item. I have nothing to do with the couriers or Non-Stop Delivery (who contracted out to Chase Couriers) and am about to lose my mind. I am not paying $800 for something I NO LONGER HAVE (the broken love-seat). This runaround is nonsense. Every time I contact Purchasing Power I get a different answer about the item.

I purchased a pool table early November 2017 for a Christmas gift for my kids. Was to arrive 2 days before, received an email that it would arrive 2 days after so I was upset but I quickly got over it. The item arrived in a large box, my husband was home to receive it and had the delivery guys bring the box into the house. He signed for it and because it so large didn't think to double check it. It had my name on the side of the box and the inventory slip. When I arrived home not even 20 min after the delivery guys left I realized it was not a pool table and was not even my order.

I have ordered numerous items from Purchasing Power. It was only this year that all of a sudden they raised my payments up $10 then it went to $30 and now it's up to $130. I've called and spoke with the supervisors who keep telling me they'll get back to me. They don't seem to know why my payments keep increasing. And promise that this will be the last time and they will take care of it. I will no longer be ordering from them. And I'm even considering a lawsuit.

My job offered this program and I very quickly got rid of it. I have NO idea why ANYONE would continue to use their services. First, the pricing is insanely inflated - want a computer that retails for $600? On PP, you can buy that computer for $1100! Or how about a $300 coffee maker? Yeah! But that's not the bad part. When I had my account, it was compromised and hacked - some random person changed the number and email on my account and tried to order a bunch of stuff. They locked the account due to all the activity and canceled all my orders (and the hacker's). Okay, this is sensible.

I purchased a HP laptop from you in March of 2017. Since I owned it, it has been amazingly slow at getting on the internet and opening at startup. I thought it was just a minor issue. I contact HP about this and they had me run diagnostic test and they even got on computer and started they could not find any reason for it to run slow. I contacted PurchasingPower and the guy I spoke with told me to go through my warranty with SquareTrade. I contact them and denied my claim. I was then contacted by them and they stated to go to retailer that I purchased it from because I received a defective laptop. No one will honor my warranty or replace a $800.00 laptop. Someone has to man up to this and repair, replace, or refund my money for this.

I have used this company many times purchasing thru my job via payroll deduction for several years now. In FEB 2018 I purchased from them an UNLOCKED SAMSUNG GALAXY 8 NOTE phone can be used anywhere. Well I purchased for a birthday present, never opened box until yesterday when went into a Verizon store in Glen Allen VA. The store manager turned on the phone for the 1st time and was in Spanish, he changed to English and proceeded to ask me where I got the phone from. I told him Purchasing Power. He ran the s/n number and stated he could not use the phone with Verizon stores/contracts. It was not recognized. I pulled up Purchasing Power website where I bought it and showed it to him. He said he couldn’t do anything w/ the phone for me. His name was Jhonatan ** Store Manager 804-655-0770.

I placed an order in the first week of December 2015 with PurchasingPower (PP). This was a Christmas gift for my son. I submitted all required documents and after making the purchase I waited several days for an email confirmation. After almost a week I contacted PP and they informed me that everything was in order and that the item had shipped. Several days later after not receiving the email confirmation, I contacted them again and was again informed that the item had shipped. Around the 21st of December I again contacted PP and was told that the item was no longer available and that they had made a mistake. The order was cancelled and I was given a 20% discount on any future purchase. At that time I cancelled my allotment.

I ordered a LG 65" UHD LED 120 hz tv through Purchasing Power. It was only a couple hundred more than Amazon had it listed for. Plus there was a discount which took off the cost of shipping. That was June 19th. I was told that the item shipped on June 21st from Miami, FL. I live in St. Charles, MO (about 25 miles west of St. Louis). I figured I'd have the tv soon. On June 26th, the tv was delivered to Breckenridge Hills (11 miles from my home). I called SAIA Freight company and they told me that the item was handed off to a company called NONSTOP DELIVERY and that this company had been contracted by PURCHASING POWER to deliver the item to me.

PurchasingPower has it pros and cons but more cons than pros. They say they don't charge interest but their prices are very inflated. I found a shaving kit on their site for a little over $80. I stumbled upon the exact shaving kit on the maker's website and it was $25. I asked to return the item to PurchasingPower and they charged $35 for shipping!!! I asked if I could return it on my own and pay the cost myself because I knew it would be cheaper and I was told no. They already processed the return and the shipping label was being sent. This happened within a matter of minutes. After I finish paying off my purchases, I will not order anything else from them. Not worth it.

I paid for a vacation to Orlando Florida through Purchasing Power. I am suppose to email my travel dates to HotelBlox at least a month in advance. They should email back my confirmation code. The first time I emailed them my dates they emailed back in one day stating I needed to choose another date because July is no longer available. By the way my dates were July 31-August 3. I emailed them right back with only August dates and have not heard anything back. It has been a week now and I have called 3 times and can't get an answer about my dates. I find this very strange.

I ordered a dryer on April 1st and received a call on April 16th that they would deliver the dryer the next day between 7 and 11 am so I took the following day off and the dryer never came. I contacted PP and they instructed me to call GE. GE then informed me that parts were on backorder until May 17th so I cancelled my order thinking I'd be able to order another dryer. The refund process takes 7 to 10 business days and I was told I wouldn't receive a refund for shipping. This is the second incident. The first one was a remote control powered ride on I bought for my son didn't include the remote in the packing. I was told I'd receive a 5% discount for keeping it or I could return it but there no way for them to send a remote. Each time I was offered a discount I told the manager if I'd been looking for a discount I would have gone to the manufacturer.

My experience with PurchasingPower.com was horrible. I had ordered simple things like movie tickets. That went fine. I ordered some perfume and found it for almost $60 cheaper. I called to see what I needed to do to return the product. I did exactly what I was told except, I paid for the return myself. they received the product back and then I discovered they charged me a fee to return the product??? Did you notice that I said I called before I returned the item? I was never told that there was a "RETURN FEE" what exactly is a return fee anyway?

I order a tv and a bed frame in early March. The delivery date was supposed to be March 21st. I called and they said it would not be delivered and told me that I would receive a call within 48 hours to schedule the delivery. They did not call, I called them and they told me that they may call me next week to schedule a delivery. They will likely not call, so I will have to call them only to be told to wait another week for a call. I will not be using this service again after this.

I wanted a Large TV, other e-commerce retailers have it listed around $1450. PurchasingPower had it listed at $1990. Yes you don't have to pay interest, they just deduct it from your paycheck. I am not rich enough to pay $500 more for a TV that I can get elsewhere. Are YOU?

In January I ordered a purse and a tv. I got a shipping alert for the TV and realized it's not what I ordered. I called to have it swapped for the right one and they had to cancel the order. The purse showed up then 2 days later I got a shipping notice on it. I couldn't submit a new order without affecting my allotment until it credited my account. It took them 2 months to credit my account. I went to place the order for the right tv, which is $150 less, and they want me to up my allotment to cover return shipping of the wrong TV I never even laid eyes on.

I have purchased several things from purchasing power mainly for convenience. A TV which went out 1 week after purchase, kids wooden swing set that was missing a lot of screws, nuts and bolts to assemble. I had to purchase different screws and nuts, bolts from home depot cause it would take another 2-4 weeks to receive them. I purchased a lawnmower back in July of 2017. Never used it. Well this year we pull it out of storage shed to use and it won't start. Took it to a repair shop to see why we can't get it going. We were told it's not worth fixing. It needs a motor. The governor in the motor is broken. The shop owner said we could buy a new one for what it would cost to fix. I am very disappointed I have been basically sold several defected items/or items with missing pieces. The customer service people are rude and very unaccommodating.

I have been using this company since 2013. However, I purchased a couch in Nov - it arrived in Dec - and it was damaged upon arrival. I filled out a form with NSD (Non Stop Delivery) a company they use to deliver large items. The couch never made it off the truck, and I am still paying for it as of today 2.23.18. I have live chatted, and called multiple times. Each time they have offered me discounts (non applied yet so far) and they have told me it will be "10 business days" for an adjustment.

If I could rate this a 0, I would. I have been using this company for over 4 years. I have always gotten emails from them stating when to take my paycheck deductions down and then to stop them. I was paying them $16/paycheck, then I got the email from them in September 2017 to take it down to $11. I never got an email to stop deductions. In early December 2017, I live chatted with Carlos ** and asked him how much longer I had in paying them. He said my last payment was (conveniently) the day I was speaking with him. I said, "I'm aware that I paid y'all again today, so let me get this straight, my last payment was today, but I have been done with paying y'all for how long?" I said, "According to my calculations, y'all were overpaid, such and such amount." He said he would look into that and get back to me in 24 hours. Did he ever call back? NO!!

Account was hacked, then got the runaround. What kind of business sends a confirmation packet by email and sends the product without the confirmation packet approved? What kind of business doesn't realize the shipping address is not even close to the normal shipping address? Make a call to the customer. I went thru hell, getting things figured out and still working on it!!!

Order a TV on November 25. They said it was going to be delivered December 8 and then when I go back to the app it says December 27. So I contacted them and they said it was going to be the 1 of January. It's been November, December and today's date is January 4. Never got the TV. This place is a joke. Call like 5 times they put me on hold for 30 min and nobody got an answer. Not a good place to do business.

Ordered a PlayStation 4 for my son 2 weeks before Christmas. Patiently waiting thinking everything is fine, so the week before Christmas I called to make sure everything was ok. They said it was in process, ok waited on Thursday and found out that my order was cancelled, nobody called me, nobody emailed me, not even a letter in the mail. I checked my order and saw cancelled on it. So I called the number and after being on hold for 53 minutes the woman I talk to was nooo help. Told me it was nothing she could do. Ask to talk to her supervisor and she couldn't even do that. She passed messages from her supervisor to me! REALLY!!!! So my son now without my fault I may add, will have to miss out on what he really wanted for Christmas...

This place is a joke. Canceled my order after 4 days of run-around and no one can explain what is going on. Order placed, documents submitted, received order packet and customer contract. Spend limit was decreased day after order placed resulting in a negative spend limit. Allotment had already been set-up based on the two items ordered per contract. Wish I had read some of these reviews before engaging with this business. Can't find too many positive reviews as it appears most consumers have unpleasant experiences with this business. It's always 48 hours this, 48 hours that regardless of whether you call or chat. Canceled my allotment and order after 4 days of frustration. Amazing it didn't take 48 hours to cancel the order, it was immediate. I believe that's what they were wanting me to do, cancel.

I have been a customer for 7 years. I have not once received anything damaged. I bought a 65 inch LG TV, perfect condition, I have bought a total kitchen appliance replacement... stove, refrigerator, microwave and dishwasher... a living room sectional couch, a dining room table, Christmas gifts yearly for my grandchildren, 5 TVs, Roku player, Apple TV. A trampoline, there are so many things I buy!! Without this company I wouldn't be able to buy any of this stuff! And the payment comes from the company you work for, and it depends how often they pay them. For those who complain, don't purchase anymore, there has to be a reason you use them? It is usually lack of cash upfront or maxed out credit cards. I would recommend this company to anyone that has it offered at their place of employment.