Purchasing Power Reviews

WORSE CUSTOMER SERVICE ON THIS PLANET!!! Absolute WORSE experience I’ve ever had. After three weeks and more than seven calls, no one can resolve the issue with my account. I’ve been told the same lie/script each call… "Please allow 2-3 business days”. I do NOT trust this company to help me at all. Not sure what has happened to this company, but the past 2 years the customer experience is HORRIBLE. Totally unacceptable and shameful!!!

I am filing this formal complaint after an absolutely unacceptable level of incompetence from Purchasing Power. I have now returned the **same Nike T-shirt seven times** because your company continues to send me the **wrong size** on every single attempt. Seven times. Not once, not twice — **seven times**. I have spoken with four different supervisors, and nothing has changed. This is no longer a simple mistake. This is systemic failure, gross negligence, and complete disregard for the customer. Your fulfillment process is clearly broken, and your management team is either unwilling or incapable of correcting it.

Unable to place order. It says to try again or to contact customer service. I was told to clear cache and cookies, that still did not work. Different wifi, no wifi, different device, and same device, to no avail. I’ve made about 6 purchases over the years and never had an issue checking out my order.

I have been with my employer since October 2025, and I cannot get in my account. I have called at least 8 different times and was given the same information with ANY resolution. I also ordered a set of tires and the ordered processed and I never received them NOR was able to get back in my account to see any statuses. When you call customer service NO one and I mean NO one is able to EVER assist you which makes it even more horrible. Instead of trying to save on money to hire people and pay them a lesser rate hire quality people who can understand and do the job correctly!

Customer service sucks, I did not receive the package. But they denied my claim, so I escalated it to UPS. They did their investigation and disputed it. They sent a check of the whole amount which was around $700. It has been a month, I kept being to wait another week. I called again today, and they told me they denied a payment from UPS? They need a proof that it was not received where I did not have any proof but UPS already sent them a check. The amount has not been posted and they are still charging me every paycheck for an item that was not received.

4 months in and I’m still paying for a damaged tv. I keep calling them and they keep giving me the runaround, talking about "We are getting some to come to pick it up" and "We will credit your money to your account" but I’m still losing because credit doesn’t equal to the money coming out my check every 2 weeks. I don’t want nothing else. They keep taking. I don’t want a credit; I want my money back. They have broken the agreement and they didn’t reach out; that’s a lie. I have to keep calling just to see what’s going on.

While their items are usually marked up considerably, you can get a value if you're able to wait for a promotion, or free shipping. I've found it to be a decent employment perk when in a pinch and a major appliance needs replaced. I've ordered several items from them and all of the items arrived as described, on time and in good working order. If you have other options, you can probably get a better price, but it's nice to have access to this service when needed. Some reviews point out that Purchasing Power continued to withdraw funds from paycheck after the debt was satisfied however, I'm lucky enough to work for a rather large company that would never stand for that.

This will be my 10th and final ** attempt to use this service. Every order I’ve placed (the same single item btw, well under my purchase limit) gets shadow cancelled with no notification or explanation whatsoever. Tried using the online chat but every time I’d finally connect to a human rep they’d immediately end the session. Calling them isn’t any better, 9 orders cancelled for the same handful of generic reasons and they absolutely refuse to do anything more than check surface level stuff then tell you you should hear back in a day or three. That's literally just to get you off the line, you will NEVER HEAR BACK. I swear.. I’m trying my best to be a customer of this damn company but it’s looking like they couldn’t care less. 🤷🏻‍♂️

Bought a Samsung Q990H soundbar. You have to reboot it every time you turn it on. Ordered June 21 got around 27th. They wont replace it. I have to send it off to Samsung by UPS for about three weeks.

I was approved for 5200 and I have placed my order 6 different times, just to have Purchasing Power to cancel my orders and without any reason for doing so. I sent in all my documents and approved my allotment, and I have called several times and I didn't get a response as to why my orders are getting canceled. So it would have been nice to have actually used this service but, nope. They also raised my Purchasing amount of 3200 to 5200 after I submitted my paystub, so I can forget about using this company due to its unreasonable approval process.

I have placed the same order with them twice. Both times it got canceled. 1st because documentation not received quick enough. 2nd because of employees after I worked hours on trying to get the Allotment documentation which I never got. Maneuvering the website is a nightmare. Maybe you should do some much needed changed to the site to make it user friendly. The item I was purchasing was for medical reason and was very excited when I found this site and the item needed.. Now I'm very frustrated with the outcome. Was hoping to do business.

Total SCAM. Tries to order 2 E-bikes on clearance and was able to apply the first time user promo code for 25% off. Only 1 showed up. Immediately called Customer Service and was told to wait 3-5 business days. Had to call them back and was told after a "thorough" investigation, they have denied my claim. Even though they tried to send (2) different boxes with the same tracking number and the total shipping weight was clearly just 1 bike. After a month of going back and forth with them, they claim they gave me a refund but the full amount still shows on the account...and I am still being charged for it. AVOID THESE IDIOTS AT ALL COSTS!!!

I filed a BBB complaint and the same person that was supposed to be helping me from the beginning is the same one who handles the BBB complaints. Go figure. So guess if my issue was resolved? NOPE. They put me through hell with identity verification then asked for check stubs. I turned them in and now they are saying and accusing me of altering the stubs! And the stubs came from my employer, password protected! Lol! Crazy!

Terrible customer service. They are not trying to acknowledge a travel credit I was given during a Hurricane last year. Now they claim my account is past due when they are taking payments from my bank account and my paycheck. So because of this, I am locked out of my account, cannot use the travel credit, and they are taking money 2 different ways but have me locked out of the system. Customer service is no help. They tell me they didn't receive payments coming directly out of my paycheck for 87.45. Told me their system doesn't update for 60-90 days.

Do not use! Scam Alert! Purchasing power is a scam. They will continue to take money out of your paycheck. Even when your balance is 0 & the is debt fully paid. Purchasing power has been taking $38.77 out of paycheck every two weeks since Janet of 2026. The debt was paid off in December of 2025. Now they owe me money! Every time I call to rectify this situation. The agent acts like this is the first time I’ve called. Stating that a refund will be issued in 5-10 business days. Well they have been saying this since January 2026. Also I keep asking them when will you stop withdrawing the money from my paycheck check. They say the next pay cycle we will not deduct. And lo & behold they take the money again religiously. This company is full of scammers. They will say the same script just to get you off the phone.

I will never use them again. We booked two hotel rooms in Orlando and the hotel lied about being close to the airport. It was 5 miles away and they had photoshopped every single picture of that place. It has gaps so big under the doors that you could see light. It was in a terrible neighborhood and they required $50 cash per room deposits. No breakfast as promised and the name of the hotel was Oyo but it said Econolodge on the side of the building. Our Uber driver was afraid to stop and leave us.

They are making me pay for a trip to Mexico in spite of all that’s going on with the cartel and the government and then still expect me to pay over $1600 for a trip that I do not feel safe going on. They were no help at all. They did not care and I will not be using them again.

In the last couple of years, they have been horrible. For almost 2 years, I haven't been able to log in to the website because they use some unknown credit verification to confirm your identity. I get a different name each time. Customer service is ineffective. Beware, they won't help anything outside of basics.

I do not recommend anyone ordering from Purchasing Power. Their items are overpriced and cheap. I bought a reclining chair and the recliner apart broke after three months and they refused to replace it. I contacted them several times and they will not do anything about it, but they still keep taking money out of my paycheck. They’re way overcharging for this cheap furniture. The chair was 600 and they’re charging me 900 which is ridiculous. I had to report them to the Better Business Bureau and I still have a dispute going on with them about replacing my broken chair. In the meantime they’re still taking money out of my paycheck. They had the nerve to tell me they would give me a small discount on my payment and have me fix the chair myself and pay for it. This is ridiculous. Don’t order from them. You will regret it.

I made a purchase and had nothing but issues. The carrier company that they chose claimed that they came to attempt a delivery when that is not true. The second part of my order was marked as shipped for 4 days and never updated any tracking information. On 3 separate occasions I reached out to “Customer Service” and they were no help. It is obvious that they are some kind of 3rd party service that has nothing to do with the actual company I did business with.

This site is so helpful and informative and all around AWESOME. I been with them for over a year now and I never had no problems. I actually had the pleasure of speaking with one of their customer service representatives and when I tell you guys that RODRICK ** was the best please believe me. Give him a raise. He was the most professional person I have encountered on the phone in years and that speaks volumes.

This is by far the worst company I have ever come across in my life. Customer Support (Service), is simply pointless. I placed an order my money was taken out of my account and at the same time my order was cancelled with no information on the reason why? I would not recommend this company to anyone save yourself the headache. I forgot to mention after they stole my money, I had to wait 3-5 days to receive a refund of which I’m still waiting on. If I could I would give this company zero stars. Order at your own risk

I didn't know that this was a government agency, so I canceled my order and requested a refund. It had been 4 weeks now and I'm getting the run around about it. I can't speak to anyone who speaks or understands English. **

I have Purchasing Power through my job. I recently changed my cell phone number which it’s always been in my spouse name so now they are saying that my personal cell has to be in my name and they can’t verify my account so I can’t make any purchases. The previous cell phone number I had before I changed it was under my spouse name and they was allowing me to make purchases. When I call customer service they ask for the last 4 of my social security and it says thank you for verifying your identity. So I’m not understanding why a cell home number will stop me from ordering. Then you can’t speak to a manager! I even went to my HR manager and they don’t understand why?

Their policies awful. I am still paying for a hotel when I had to cancel my trip. They have already taken 700 dollars out of my checks. I have called emailed since march. No one is helpful at all. I shouldn't have to pay for services I did not receive.

Purchasing Power is charging $639 for a ninja slushy five and one machine which is retailing at $269 so their price gouging which is illegal. I enjoy purchase power because you can make payments to your payroll, but the price is just ridiculous.

Would give zero stars if I could. Bought a projector from them 8/2025. Now it’s Nov 2025 and the junk doesn’t work. Tried to get help with this but they said there is nothing they can do so I have to keep paying for their junk

I ordered 2 sofas and an armchair. UPS left it outside, when instructed to place them under my front covered porch. Well boxes are soaked from the rain with damage. I contacted customer service, and they stated I need to bring to the nearest UPS store for a return. Unfortunately, the boxes are very heavy, cannot lift and will not fit in my hatchback even if I tried. Well, apparently that is there only option in order to either credit me or provide me with a full refund. I offered to provide photos but nope... Not an option. Worst company ever. I ordered Christmas gifts early so I can be done with gifts and this is what I have to deal with. Not happy at all and will never order from them again.

I came looking to give a review for this company and to see all the reviews that are here. It makes so much sense. How are they still in business. One of the worst customer service ever. Can't wait to pay off my balance and close the account. Rip off. Stay away. It may be convenient purchasing items but the support... good luck. Stay away.

My name is Kim ** and I work for Montefiore Information Technology. I have been a long-time loyal customer for over 9 years since I first became employed at Montefiore and purchasing items through Purchasing Power was provided to me as an employee benefit. I have completed all my payments in a timely manner and never had any previous issues with a return or any items that I purchased. Until now… Here is a chronological order of my experience with a recent order that I placed on August 14, 2025, and what has occurred since that purchase:

While they seem convenient, it's truly not. They hike the price up x2 and I would never use them for travel again. If you have any emergency situation and can't make the reservation or need to move the reservation they will not change your booking or assist in any way. They will keep your money and leave you to figure things out. They do not care about their consumers only the dollar and they're getting over on people.

Making me pay for something I don’t have. They denied my case right off the back even when I asked for them to send them proof of the item I got so I could get a refund or replacement. Then months after that is why they want to look into my case when I have stuff dealing with. I am not going out of my way when I tried to at the beginning asking for a replacement instead of a refund.

I will never purchase anything ever again. I spent nearly $5,000 with this company on a few items for my home. In less than a year a Samsung Microwave I purchased with a 3 year warranty plus a year warranty with the manufacturer also, and neither one helped with repairs or replacements. I was told to call a repair guy and I would be reimburse for my trouble. What a protection plan AllState has which I also Purchased. Thanks Purchasing Scammers opps I mean Power.

I’ve been repeatedly charged by Purchasing Power despite requesting payments from my bank card instead of my paycheck. They’ve even tried double payments, impacting my ability to secure a home loan. 💸 Orders mishandled & refunds denied: Order #60740645 (Sept 4, 2025) – refund promised, never received. May 10, 2025 travel package – $663.34 charged despite insurance & emergency. I’ve filed complaints with: CFPB, FTC, CA & GA AG offices, BBB & local legal-aid consumer protection. I’ve also informed my employer, Yelp. Consumers: beware & share your experiences! #ConsumerRights #ScamAlert #PurchasingPower

I’m trying to solve this “open issue”. The website keeps telling me and nobody is able to help me. If I owe something, let me pay it and resolve this issue so that I can continue to shop for my family! The automated service is telling me my spending limit but I can’t use it because the limit won’t unlock for me to purchase online! This is 10+ years now of no one in customer service helping me to resolve this account issue and not only does it appear I now have two accounts, I’m very dissatisfied as a long time customer!!!!

Updated on 08/27/2025: I believe my order was able to be placed *crosses fingers*.

I recently purchased 2 new iPhones from Purchasing Power and both phones came locked, making it unable to be added to my cellphone carrier. I was told to contact the carrier and when they could not help, contact Apple. Both could not help me. I have purchased from Purchasing Power before many times and have never gone through the issues I have incurred. Both phones have been sent back and 2 other phones sent to me within the last 2 weeks. Same issues...although it states you are purchasing unlocked phones, that is not the case. Customer service is no help and I will be sending yet again the phones back and getting a credit to my account. It will be a long time before I purchase anything from Purchasing Power again. I hope this helps some else's before they decide to purchase any iPhone from them.

I've had nothing nothing but great experiences with Purchasing Power. I know I'm paying a higher price...but I don't have to worry about late or missing payments. I have way too much going on in my busy hectic adhd life to want to deal with all that's involved with buying with credit. This is a perfect solution to my personal flaws. Lol. I had one item once that was marked delivered that I did not get. I waited a day or two and I called customer service and they were not only fantastic but my item was actually delivered to my front porch that very day. I've spent thousands of dollars via purchasing power and the payments over time are so small I don't even notice it out of my check. It's an amazing service in my opinion.

I have called several times and have informed customer service about a status change of employment from part time to full time status. I also have paperwork from Human Resources to prove of my status change and notified customer service where it can be emailed or faxed to them. Meanwhile add that I am still and have still been paying off purchases made previously even as a part time employee. I don’t understand what or why I have to keep waiting 1-3 or now 3-5 days to get approved for something I am. You keep getting put on hold during call and don’t get no results or problem solved. As a valuable consumer because I am still paying now you think it would be a care to help. How can I get any help with this matter because nothing eventually works.

I got a laptop from Purchasing Power, which I’m glad about because my laptop is no longer functioning. I tried to place an order for a cot with a mattress, but it just kept getting rejected. I don't know why. Their customer service said that they would get back to me, but they never did. Everything else is good. I was impressed with their website.