Consumer Complaints and Reviews
I open an allotment with this company on 31 Oct 2106 and is paying monthly payment. My order suppose to be shipped within 2 weeks. It was a bridal set. I was getting married on 25 Nov 2016. Dang my ring has not been shipped as of today 5 Dec 2016. Customer service seem to be no help and there is no one else to talk to. That tell you to wait 48 hours after you report the problem... You wait 48 hours and still get no response. That tell you to wait another 48 hours for a response. UNACCEPTABLE! Marriage has been put off ==because of Purchasing Power!
Placed an order online last evening - 10 minutes later went to cancel the order & wasn't able to saying order was processed! How is that possible that it was already processed within 10 minutes of ordering! Called this morning and they go on to tell me that I am not able to cancel even though they state it has not shipped yet!!! I have to wait for it to arrive to me then put a cancel request in with them then pay shipping to send it back! Total con artist and rip off! NEVER again will I order from them and this is a service offered through my employer! They rip people off by not cancelling an order and trying to cost the consumer more $$ to ship the item back PLUS in the meantime deducting money from my payroll check!
This is the URL listed on my unwanted flyer is www.TUKH.PurchasingPower.com.
Purchasing Power is an option that is offered from my employer but I have been having nothing but issues with trying to place an order for over a month with no progress. The issue of why I can't place an order changes every week. One week it is that my name does not match what my employer has on file which is a lie and the other is that my address does not match which is also not true. I have placed orders with their competitor Paychecks Direct and have had no issues whatsoever. This whole process has been absolutely ridiculous.
Purchasing Power first became available to me at work about 4 1/2 years ago. This company has helped me out so much. I am able to purchase things that I would never have cash upfront to pay for. I have ordered a sectional couch, a side by side refrigerator, a dining room table, TVs, trampolines, you name it, and I have bought it! I am able to buy Christmas and Birthday present for my grandchildren, and only pay twice a month for it. The prices are great. Everything arrives on time. The customer service is outstanding. I could go on and on about the company. They knew an outstanding service to those of us that don't have the cash required to make these purchases. Thank you for your time, A very Satisfied Customer.
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Purchasing Power is a great company. An asset to have when buy the items that is needed for your home, yard or just buys what's needed. I have order multiple items from this company, which makes me very happy with the quality and shipment of my items. Always on time. Never a hustle to get what you order. Over a period of one year I have had 10 items delivered to my home on time in great condition. No complaints at this time.
The other thing I like about this site is when I order it automatically come out of my paycheck which is great because I won't see it and definitely won't miss it which makes me very happy as well as my family. So please take the time and look around. Purchasing Power has a lot to offer. Now as for the ordering the taxes are a bit too high. Even though I know it due the fact that there is no credit check or payment expected at time of placing order I really enjoy this site. I really hate paying those high taxes but hey it the price you pay for wanting the things you want.
I ordered a High Back Leather Chair and a OSP Designs Sature Desk. These items are perfect. They are made of high quality and very comfortable. I've ordered a lot of items from Purchasing Power and am very impressed with the quality of items and their service. If you don't have lots of money on hand or charge power but want nice things, you should definitely try Purchasing Power. Over the years, I've purchased everything from furniture, electronics, appliances to toys and tools and am still getting great use of them. Give them a try.
I have purchased many items through Purchasing Power and I have never been disappointed. They are prompt in response to questions or issues as well as in delivering the items ordered in a very timely manner. I would recommend purchasing items through Purchasing Power to all of my friends.
Purchasing Power ease of payments and ordering. I love using this company, it gives me ease of supplying my children and I with up to date computers, laptops and electronics without the hassle of paying all at once.
My company sent out e-mails about PurchasingPower, so I thought I'd look into it. A few of my coworkers ordered from the site and had no issues. So I decided why not, I need a new TV and this way I can pay it out instead of having to pay all at once. On June 10, 2016 I placed the initial order. Just 4 days later I received an e-mail stating that my order had been shipped, and yet when I clicked on the tracking number, it showed that it was still being processed/preparing to ship. After a week of no updates, I did the live chat with a customer service representative. I was told that they don't send out shipping e-mails until the product is being shipped, am I sure that is what the e-mail said. I then sent her a copy of the e-mail. She acted like she couldn't be bothered with this, and stated that the product was still being processed and she did not have a ship date yet.
2 more weeks went by with still no update. Again, I got in touch with Customer Service. THIS time, I was told that there was an error on the vendor end that was keeping the product from shipping. The original order, which payments for were already coming out of my check, was cancelled and a replacement order was SUPPOSED to have been entered. After yet another week with no information, I again got in touch with Customer Service. The replacement order was never entered. I was sent new information once that order was placed. 2 more weeks went by, still no information! This time when I got in touch with someone, I was livid. I demanded to speak to someone higher up because now I was going on 6 weeks with no information and getting the runaround or getting disconnected when I tried to get information.
I was sent an e-mail from someone, not called, that 15% would be taken off of my order and expressing apologies for the trouble I'd gone through. And the shipping company is not any better. My order status is not regularly updated. Once it got to the Kilgore, TX terminal, the order was effectively LOST! No one that I spoke with could find it!! The order information was then updated that it was in Tyler, TX, which is 30 minutes from me. It has now been a week that my order has been there, but they claim that they could not reach me to schedule delivery. I spoke with someone just today stating that I was now beyond waiting for this order, and to give me an address and I would pick it up myself. I was then informed that with PurchasingPower, you are not allowed to pick up your order. It must be delivered. I will NEVER order from this company again!!!
Getting credit info - I heard about PP and work the other day and thought I'd check it out. I filled out all the information it asked for and it came up an error msg that I didn't work for that company any longer. I've worked there for 42 years. I don't know if I should go to work tomorrow or not.
Ok, to start this off, I will say this: they will ship it quick! They do have great CS. However, the only flaw I find with this company is the constant excuse of "Routine maintenance" on their website. When you go to check your balance, it takes over a month for it to update. That is crazy. And it depends on your employer as to what you can purchase. Would I recommend them or use them again? No.
I ordered a new kitchen table and chairs from this company, thinking it would be an interest free way to buy something new. I found what I wanted and placed my order. Almost FOUR weeks later, the package came, but the truck driver wouldn't even unload it from the truck because the packaging was so destroyed that there were visible chunks taken out of the wood. I refused the package and called the company immediately, thinking they would be apologetic and try to make the situation better... I thought wrong. The woman I talked to did nothing to make up for the fact that my package was destroyed, except to resubmit another order. She then continued to state that it would take the same amount of time for the next package to arrive. Mind you, they had already taken a payment out of my check.
Annoyed with the situation, I told her to cancel the order and I would figure something out. Two weeks later, another payment was taken out of my paycheck... for a dining set that I never had. When I called to question, the lady told me "not to worry about my money, it would be refunded" and that it took 7-10 days got the cancellation to go through and then my money would be refunded. Time continued to pass, I received an email that my cancellation had been processed on April 20. This too was supposedly the day they cut a check for the balance they owed me, and the check would take another 7-10 business days to reach me (I learned this because of yet ANOTHER phone call to the company).
Today is May 3rd, and I've still not received the check... so ANOTHER phone call to learn that "there was an error and it had to be resubmitted on Friday, so it will be 7-10 MORE business days". At this point I was furious and asked to speak to someone higher up in the company. I was placed on hold and no one ever answered. I will NEVER purchase anything from this company, and I will be encouraging my co-workers not to either.
I called a few times and was told that the computer was getting shipped soon or on its way. Emailed a few times which no one ever responded to. Christmas came and went with no box under the tree! I cannot express enough how poor customer service is. They don't respond to emails. The laptop ordered showed up weeks after I canceled it in late January and continued to take money out of my paycheck. When you call, there are lots of finger-pointing going on and no accountability. Don't count on apologies since no one will take ownership of the neglect or error on their end.
I kept on giving them an opportunity to correct their mistakes. I just wanted my mother to have her Christmas present! They're really not interested in correcting problems because they already make enough money in the business to not care. So imagine actually having a product with a problem? Think you'll get it resolved with the kind of customer service they have? I don't think so.
After my order was never processed, I called customer service. Here I had set up my allotment incorrectly and used the wrong account number. The rep was patient and kind. Well I got my couch yesterday and I LOVE IT! It's so comfortable and was just like in the picture.
Ordered bags on dec 15. Called more than 3 times and was told it will be shipped on Dec 24th. Today is New Year's Eve and I still have no tracking or shipping info. They've deducted from my paycheck already! I told them to cancel and stop the collection but they said they can't stop or cancel the order cause it was already processed.
This company is by far the most irresponsible that I have deal with. Ordered 3 items on the 13th of Dec. One item arrived on the 21st the other by the 24th and the last one I'm still waiting for it. Have to wait more than 1 hour to speak with someone.
I received an email with an advertisement for Free Shipping and 25% off from Purchasing Power. Purchasing Power's system failed to deduct amount for the Free Shipping and 25% off from the subtotal. I called to complain and was advised that the system did not deduct this amount because of a glitch in the system. Apparently if you do not purchase your item from the website banner on then you will not receive the discount. This is not mentioned advertisement email. I was on hold for an hour when trying to reach a Customer Advocate to address my concerns.
When I finally reached someone, they said the codes I used were now expired, then placed me on hold to speak with a manager who never answered the call and then after another 30 minutes, he or she disconnected the call. After a couple more tries a manager agreed to give me 20% instead of 25% off and to apply free shipping to my account. The 20% was applied but the Free Shipping has not. Been on hold for 1 hour now... as I type.
I ordered a product and the product was returned. I have the proof of receipt. The company will not credit my account. I have called 3 times. The last call the customer service agent assured me my account would be credited in 2 business days. That was 7 business days ago. The representatives I believe English is a second lesson and they do not understand the issue thoroughly. My payments for a product is being taken out of my account. Proof of receipt label.
I ordered Christmas gifts for my family on Dec. 9, 2015. My status has been "processed" since I placed the order. That concerned me since I have not received a ship date. After waiting 25 minutes for a customer support rep, she told me that 2 out of 3 items will not ship from the manufacturer until December 24th!! Ridiculous! First, they state that if orders are placed prior to 12/16, they should be delivered before Christmas. If I had not called, I would have never known the gifts wouldn't make it on time. To make matters worse, the order cannot be cancelled until it is received by me. I feel ripped off. I should have never used this service. I'm spending extra for what? This is not convenient to me. Especially during the Christmas Holiday.
I placed an order with Purchasing Power again on Black Friday because I thought I was getting a great deal on furniture. Upon further investigation I found out this couch and recliner had gotten horrible reviews on Amazon and Walmart. And the couch only cost $500.00 on both websites and had free shipping. Now I called Purchasing Power to cancel and they told me I couldn't cancel the order because is already processed and I have to wait to get a tracking number then I can call back to get it cancelled. I called another Purchasing Power number and a Arabic lady told me they will cancel it in 10 days and I will get an email. I'm mad. The first representative told me they couldn't cancel it. Why lie?
Phone was bought with a 1 year manufacturer warranty then a 2 year extended warranty with SquareTrade. When issue arose neither one knows of Purchasing Power and has no warranty on my phone. Purchasing Power will do nothing to help resolve the issue.
I've been on hold exactly 40 minutes. When I asked to speak with a supervisor I was put on hold again. This is the worst company I have ever dealt with, Chloe ** needs to be retrained.
Ordering from this company was the worst mistake of my entire life. When calling to check order status I was on hold for a rep for over 30 minutes each time. Half the times I called they could never locate my account and I would be placed on another hold for more than 30 minutes. The furniture I ordered was missing parts. It took over 2 weeks just to receive tracking info for the missing parts. The reps are extremely unprofessional and have no knowledge of how their own company works.
I ordered a tv in 2013. The tv stopped working the second week I had it. They sent out people to fix it. Now I am having problems from the same tv but now it's something different. I need a whole screen. Purchasing power needs to just replace the tv because I'm sure it will be more problems from that tv again.
Excellent company. I literally had all the stuff I ordered overnight and earlier than the expected delivery. I never write a review about anyone but I was reading all these negative comments about this company and I've come to the conclusion that all these people bombard this company come Christmas time and expect their ** overnight. The truth is order your Christmas ** earlier than that like a normal person. You can't order Christmas gifts in December with all the mail companies flooded and expect that, then write an angry review. That's really ** stupid for all you people who have everything handed to you and expect instant gratification. Smh.
I am a slow learner. My experience has consisted of a hutch for a desk being sent to Indiana (I live in GA) by Office Depot with my name and contact information. I was contacted by the delivery people and had a hard time explaining to them I was in GA and not Indiana. In addition, items I ordered at Christmas were either delivered after Christmas or Purchasing Power had to cancel the order because their supplier ran out of the item with no time for me to obtain them elsewhere. Now, a washer and dryer were to be delivered today by Sears during a specified two-hour time frame which did not happen. I was going to be paying a large sum for these items and they (Sears) are going to tell me when they will deliver it and I am to be at their beck and call. Think not! I left for work and told my child to refuse shipment.
I then called the 1-800# for Purchasing Power and got a call center in the Philippines. I think the call center for Sears was also out of the country. I have also made two payments on this order. I must also mention the delivery truck showed up one hour late. The delivery people did not apologize for being late. In addition, the delivery people were to call one hour before the estimated delivery time in case they were running late which did not happen. I called the Sears 1-800# when the deadline for delivery was five minutes away and spoke with someone who was to contact the delivery people and tell them not to deliver the items and that they would be refused if they tried. I then notified Purchasing Power and spoke with ** in Manila who was to take care of canceling this order. He also gave me a number to the Customer Care Department with Purchasing Power which was absolutely no help with the orders at Christmas.
Ordered from company. Took two days to get a tracking information. Then order was damage in shipping. Took 10 days for reorder to process. Made no effort to rush order after already paying 1700 on order. Still have not received after 30 days. Worst service ever!!!
Worst customer service ever! Item was damaged in transit twice. No notice from Purchasing Power. I've had to contact them myself. Payment has already been paid and still no item.
I've had an account that was paid off over six months ago with purchasing power and they continue to take automatic deductions from my paycheck. They continually blame others instead of taking appropriate action to correct the issue. I continually have to wait for days sometimes weeks for reimbursement of these deductions taken in error causing me a hardship in paying my own debt obligations, as well as the stress involved.
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