PurchasingPower.com

I order a tv and a bed frame in early March. The delivery date was supposed to be March 21st. I called and they said it would not be delivered and told me that I would receive a call within 48 hours to schedule the delivery. They did not call, I called them and they told me that they may call me next week to schedule a delivery. They will likely not call, so I will have to call them only to be told to wait another week for a call. I will not be using this service again after this.

I wanted a Large TV, other e-commerce retailers have it listed around $1450. PurchasingPower had it listed at $1990. Yes you don't have to pay interest, they just deduct it from your paycheck. I am not rich enough to pay $500 more for a TV that I can get elsewhere. Are YOU?

In January I ordered a purse and a tv. I got a shipping alert for the TV and realized it's not what I ordered. I called to have it swapped for the right one and they had to cancel the order. The purse showed up then 2 days later I got a shipping notice on it. I couldn't submit a new order without affecting my allotment until it credited my account. It took them 2 months to credit my account. I went to place the order for the right tv, which is $150 less, and they want me to up my allotment to cover return shipping of the wrong TV I never even laid eyes on.

I have purchased several things from purchasing power mainly for convenience. A TV which went out 1 week after purchase, kids wooden swing set that was missing a lot of screws, nuts and bolts to assemble. I had to purchase different screws and nuts, bolts from home depot cause it would take another 2-4 weeks to receive them. I purchased a lawnmower back in July of 2017. Never used it. Well this year we pull it out of storage shed to use and it won't start. Took it to a repair shop to see why we can't get it going. We were told it's not worth fixing. It needs a motor. The governor in the motor is broken. The shop owner said we could buy a new one for what it would cost to fix. I am very disappointed I have been basically sold several defected items/or items with missing pieces. The customer service people are rude and very unaccommodating.

I have been using this company since 2013. However, I purchased a couch in Nov - it arrived in Dec - and it was damaged upon arrival. I filled out a form with NSD (Non Stop Delivery) a company they use to deliver large items. The couch never made it off the truck, and I am still paying for it as of today 2.23.18. I have live chatted, and called multiple times. Each time they have offered me discounts (non applied yet so far) and they have told me it will be "10 business days" for an adjustment.

If I could rate this a 0, I would. I have been using this company for over 4 years. I have always gotten emails from them stating when to take my paycheck deductions down and then to stop them. I was paying them $16/paycheck, then I got the email from them in September 2017 to take it down to $11. I never got an email to stop deductions. In early December 2017, I live chatted with Carlos ** and asked him how much longer I had in paying them. He said my last payment was (conveniently) the day I was speaking with him. I said, "I'm aware that I paid y'all again today, so let me get this straight, my last payment was today, but I have been done with paying y'all for how long?" I said, "According to my calculations, y'all were overpaid, such and such amount." He said he would look into that and get back to me in 24 hours. Did he ever call back? NO!!

Account was hacked, then got the runaround. What kind of business sends a confirmation packet by email and sends the product without the confirmation packet approved? What kind of business doesn't realize the shipping address is not even close to the normal shipping address? Make a call to the customer. I went thru hell, getting things figured out and still working on it!!!

Order a TV on November 25. They said it was going to be delivered December 8 and then when I go back to the app it says December 27. So I contacted them and they said it was going to be the 1 of January. It's been November, December and today's date is January 4. Never got the TV. This place is a joke. Call like 5 times they put me on hold for 30 min and nobody got an answer. Not a good place to do business.

Ordered a PlayStation 4 for my son 2 weeks before Christmas. Patiently waiting thinking everything is fine, so the week before Christmas I called to make sure everything was ok. They said it was in process, ok waited on Thursday and found out that my order was cancelled, nobody called me, nobody emailed me, not even a letter in the mail. I checked my order and saw cancelled on it. So I called the number and after being on hold for 53 minutes the woman I talk to was nooo help. Told me it was nothing she could do. Ask to talk to her supervisor and she couldn't even do that. She passed messages from her supervisor to me! REALLY!!!! So my son now without my fault I may add, will have to miss out on what he really wanted for Christmas...

This place is a joke. Canceled my order after 4 days of run-around and no one can explain what is going on. Order placed, documents submitted, received order packet and customer contract. Spend limit was decreased day after order placed resulting in a negative spend limit. Allotment had already been set-up based on the two items ordered per contract. Wish I had read some of these reviews before engaging with this business. Can't find too many positive reviews as it appears most consumers have unpleasant experiences with this business. It's always 48 hours this, 48 hours that regardless of whether you call or chat. Canceled my allotment and order after 4 days of frustration. Amazing it didn't take 48 hours to cancel the order, it was immediate. I believe that's what they were wanting me to do, cancel.

I have been a customer for 7 years. I have not once received anything damaged. I bought a 65 inch LG TV, perfect condition, I have bought a total kitchen appliance replacement... stove, refrigerator, microwave and dishwasher... a living room sectional couch, a dining room table, Christmas gifts yearly for my grandchildren, 5 TVs, Roku player, Apple TV. A trampoline, there are so many things I buy!! Without this company I wouldn't be able to buy any of this stuff! And the payment comes from the company you work for, and it depends how often they pay them. For those who complain, don't purchase anymore, there has to be a reason you use them? It is usually lack of cash upfront or maxed out credit cards. I would recommend this company to anyone that has it offered at their place of employment.

I purchased a item on the Purchasing Power website and then immediately decided to cancel the order right after. On the website, it clearly states that “a order can be cancelled before the order status says processed”. While I attempted to cancel the order, the order status was “pending” which means I should of been able to cancel my order, only there was absolutely no option anywhere at all to cancel my order. I called customer service and the wait time was about 40 minutes so I decided to opt for the call back option instead. I then contacted them directly through their live chat expecting them to rectify this situation and cancel my order.

I have contacted this site multiple times with the same issue. I was entitled to a 20% discount on my first purchase. Well that has not happened. Each time I contact this site, I am told it will take a couple of days. I have been lied to by 3 employees and a supervisor on here and by email. I printed copies of the chat conversations for evidence later on when I have to use it or provide it in court. I want the 20% discount applied immediately or just send me a shipping label so I can return the item at your expense and cancel my membership with you. If this is not done immediately I will be filing complaints with the Better Business Bureau, the state in which you are licensed, and I will also be contacting my attorney and possibly filing a lawsuit for false and misleading advertisement concerning discounts.

Purchased a 70" Vizio from Purchasing Power on Aug 23, 2017. 2 weeks later, the item arrived damaged. Spoke to Customer service and they would create a return ticket to have it replaced. It took almost 2 weeks before Non-Stop freight would pick up the damaged tv, before they would release the new one. After 5 weeks, the replacement came and it's damaged again. This one would actually turn on, but with lines throughout the Screen. So I called again. Customer service asked if I would like another replacement and I strongly declined.

Ordered and received a 4 piece living room set back in October just to notice feathers poking out of the love seat the next day. Thought it was just a rare thing, nothing to worry about. WRONG! A week later after about a half of Ziploc bag full of feathers, I called PurchasingPower to complain and ask for a replacement or refund. I was asked to send pictures which I did to prove this was actually happening. It was hard even for them to think this was actually happening. This should be no problem to replace it, after all it's still under warranty. Well here it is almost December and I still have not receive my refund or replacement. Feathers still shedding from an over $2000 purchase. Soon I'm going to have a floor full of feathers and no love seat.

I placed an order on October 13th for a 65" LG TV and received it on November 1st broken. Which is fine, it happens. However, when I called right away before the delivery guys even left I was told a new one was being processed to be shipped out immediately and the broken one would be picked up once I received a return shipping label in my email. I then got a voicemail on November 4th saying it was THEN processed to be shipped out and I'd receive a new shipping confirmation email within 7-10 business days.

They are horrible about applying payments. I have had to contact them 4 times to put in a service ticket to look into the matter. I have gone over a month without it being applied. It comes out of my check weekly. I am worried now because I have an item that is suppose to be paid off this week. I don't want to overpay.

I placed an order with Purchasing Power on Oct. 30, 2017. I’ve done my due diligence providing paystubs and allotment. I received an email stating they need a previous stub! Ok, I send the stub as they instructed but, every time I called to check the status of my order a rep would always say that they are awaiting my paystub to calculate my annual income. I sent the paystub approximately 5 times and they are still awaiting this paystub lol. I cancelled the allotment today. I think it’s unfair you set up these allotments even before you have the merchandise and they constantly give you the runaround. Hopefully, I don’t get a runaround about my money from this allotment I cancelled. I wouldn’t recommend PP to anyone nor will I ever attempt an order from there. Seems to me like a scam!

I've worked retail for 20+ years and never would I expect a paying customer to go through the hassle of trying to obtain the product they are wanting like Purchasing Power has made me do over a baby monitor. I attempted to order the Vtech Safe & Sound Digital Audio Monitor that comes with 2 parenting devices. On 3 different occasions it came with 1 parenting device. Each time the vendor sent me a different model than what Purchasing Power has displayed on their site. Purchasing Power refusing to take responsibility, each time I've called I've asked them to call the vendor to make sure they send the right product and they simply reply that they will note my account and forward an email whatever that means.

I ordered a desk for my son the last week of July for school. The freight tracking told me the item was at the station closest to my house on a Tuesday. On Friday no calls to schedule delivery were made. I called on Monday to check on it. They tell me they didn't have anyone to deliver because most of the staff was sick. How unprofessional is that? The item was FINALLY delivered Aug 17th and looked like it went through war. It looked like someone dropped this 100lb item flat on one side and flipped it over just to drop it on the other side. It had broken open and was taped back together. The person I had stay at home for me for delivery signed and marked damaged. I checked it that evening after work and it was completely ruined.

They charged me 2 return fees for 1 box. Their return policy does not state that if returning more than 1 item each item must be in separate boxes! Nor does it have a fee scale of any kind. They charge you return fees based on the labels that must be printed for each item returned. Like I told them it all came in 1 box so I returned it in 1 box that it came in! I asked for refund on 1 return shipping fee and I was told no! By 3 people. Needless this was my 1st & last order from them.

I have been with PurchasingPower.com since 2008, I have spent over $33,000. I bought a couch from Sofa Kraze and within 9 months it was cracking. I called Purchasing Power. They told me I had no warranty, I told them I have a 1 year factory warranty, they told me I would have to contact the company myself. I asked for the number and was put on hold for 30 minutes! I tried to find a site on the internet, there is a site but no way to contact them. I can't believe this company would do this to me, after being soooo loyal and referring many co workers and friends. This is a eye opener, well the site is down. I cannot retrieve my account number but I am a verified buyer X 33,000!

I don't know why Purchasing Powers continues to do business with Non-Stop Delivery. I have not had a single satisfactory delivery from this company. They do not update their tracking info and will sell your delivery to a 4th party when they get overwhelmed and without notice which will delay your shipment. I have no issues with Purchasing Power itself but this delivery company they use is the worst.

I ordered some furniture that I did not receive. It was sitting on a dock somewhere without being contacted for delivery after being promised someone would contact me for delivery again and again. I finally purchased other furniture and advised of a cancellation. I am still getting money taken out of my check two months later with a zero balance showing on my account. This is $79.52 every two weeks. They have failed to correct the problem with my check still being debited for furniture I never received. They were like, "We will process a credit later." Hmm... You talk to accents that don't appear to be in the United States for customer service. I have called numerous times on hold forever. Average call about 45 minutes without any resolution. I don't know if my check will ever keep getting debited or I will ever get a credit for this. I have been promised over and over this would be fixed. It has not. Worst buying experience to date.

I put one star, because if there were negative stars, I'd put the lowest. I have used Purchasing Power a few times through my work in the past. You order through them, and the payments are automatically taking out of your paycheck each month until paid off. I had noticed last year, the payments stopped from coming out of my paycheck, but I still had a balance. I tried several times to contact PP to correct this problem. They always said they would call me back.

Bought a Mico Furniture Living Room Set through Purchasing Power last December. Noticed a vertical tear running to the seam of the sofa where you sit at. Called them to complain because it had just been 6 months since it had been purchased. Been told that it had not been covered by warranty but it's covered by manufacturer's warranty for only 6 months. Didn't know about that. Told me I will be emailed regarding info of my replacement sofa. They responded only after 4 days telling me to take pictures of the damages. I did what was told and emailed it to them only to receive a response again after 4 days that the manufacturer didn't agree to replace the sofa because it's caused by wear and tear! What the heck! It was just 6 months new and it got torn already.

I ordered a vacation package for me and my family. I called to verify my chosen days to travel, I was told my days were not available that they emailed me to tell me so. I did not receive a email. I call more than 30 days in advance which was required. Hotelblox gave me bad customer service. I accepted a different travel date still they have not returned my calls to confirm. This is the straw that break the camel's back. Purchasing Power products have been sometimes unsatisfactory, but I adjusted because of good customer service. So lastly I will not be making any more purchases with Purchasing Power.

We had purchased a cruise through Purchasing Power several months ago. Apparently they use HotelBlox as their booking agent. We never heard a thing from anyone about the cruise being booked. We called and called and could get no one to return calls or if they did answer - maybe a couple of times - they said they had to call us back which never happened. The week before our cruise we discovered that it was never booked. That was the week of Spring Break - there was no way to get on that cruise at that point. Again we waited for a call. Finally we got a call from the Loss/Litigation department who told us that someone had embezzled money and not booked our cruise. Funny, I read the exact review as mine in January. So if they knew someone had embezzled in January, why wasn't everyone affected taken care of? Another Lie?

I recently downsized to a queen-size bed and needed a new pillows and a mattress topper. They arrived this week and both products are top-of-the line in quality and comfort. I experienced one of the best night's sleep that I have had in a very long time. I was sleeping so well that I actually slept through my alarm. The mattress topper truly enhanced the new mattress I had purchased and it was so comfortable that I felt I was on a cloud. The pillows (product came as a two-pack) are wonderful also. I am very pleased with the purchasing process, the variety of products available, and the check-out process. I will definitely recommend using Purchasing Power to others that I work with.

I like the experience of using Purchasing Power because I can get the products I want upfront and pay for them via payroll deduction. I love the ease of using the website and the ease of setting up my allotments.