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PurchasingPower.com
PurchasingPower.com
Overall Satisfaction Rating
1.66/5
  • 5 stars
    12
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    4
  • 1 stars
    69
Based on 87 reviews that contain star ratingsSHOW RATING DISTRIBUTION

PurchasingPower.com

Atlanta, GA

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88 PurchasingPower.com Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 16, 2018

I paid for a vacation to Orlando Florida through Purchasing Power. I am suppose to email my travel dates to HotelBlox at least a month in advance. They should email back my confirmation code. The first time I emailed them my dates they emailed back in one day stating I needed to choose another date because July is no longer available. By the way my dates were July 31-August 3. I emailed them right back with only August dates and have not heard anything back. It has been a week now and I have called 3 times and can't get an answer about my dates. I find this very strange.

I have read many emails about bad service with this company & some people even said they were scammed. I hope this is not the case because I can't afford to give my hard earned money away. I'm going to keep trying to contact them but if I don't hear anything back I may have to seek legal action. If anyone has had a similar experience please post and let me know what your outcome was.

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Verified Reviewer
Original review: April 27, 2018

I ordered a dryer on April 1st and received a call on April 16th that they would deliver the dryer the next day between 7 and 11 am so I took the following day off and the dryer never came. I contacted PP and they instructed me to call GE. GE then informed me that parts were on backorder until May 17th so I cancelled my order thinking I'd be able to order another dryer. The refund process takes 7 to 10 business days and I was told I wouldn't receive a refund for shipping. This is the second incident. The first one was a remote control powered ride on I bought for my son didn't include the remote in the packing. I was told I'd receive a 5% discount for keeping it or I could return it but there no way for them to send a remote. Each time I was offered a discount I told the manager if I'd been looking for a discount I would have gone to the manufacturer.

5 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: April 26, 2018

My experience with PurchasingPower.com was horrible. I had ordered simple things like movie tickets. That went fine. I ordered some perfume and found it for almost $60 cheaper. I called to see what I needed to do to return the product. I did exactly what I was told except, I paid for the return myself. they received the product back and then I discovered they charged me a fee to return the product??? Did you notice that I said I called before I returned the item? I was never told that there was a "RETURN FEE" what exactly is a return fee anyway?

So I was going back and forth with these no talented, non trained customer service people for almost 8 months trying to find out why I had to pay a RETURN FEE if I paid for the return myself. Finally I just sent the $40.60 in check form to the company. They continued to call me. On the last call, I informed them that I mailed in a check. I spoke to Kanisha **, who informed me that the check was received but takes about 7-10 days to clear, that was in February 2018. Today, April 26, 2018 I get an email about the same $40.60. I called to inquire, now they are saying that Kanisha's notes doesn't say that they received the check. It just says it takes about 7-10 days to clear. Ummmm excuse me, but why would she say it takes 7-10 days to clear, if there was not a check? Sir, that makes NO SENSE. I will never ever ever ever, never purchase another thing from Purchasing Power, nor will I never ever ever never recommend them to anyone!!!

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4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 23, 2018

I order a tv and a bed frame in early March. The delivery date was supposed to be March 21st. I called and they said it would not be delivered and told me that I would receive a call within 48 hours to schedule the delivery. They did not call, I called them and they told me that they may call me next week to schedule a delivery. They will likely not call, so I will have to call them only to be told to wait another week for a call. I will not be using this service again after this.

4 people found this review helpful
Verified Reviewer
Original review: March 16, 2018

I wanted a Large TV, other e-commerce retailers have it listed around $1450. PurchasingPower had it listed at $1990. Yes you don't have to pay interest, they just deduct it from your paycheck. I am not rich enough to pay $500 more for a TV that I can get elsewhere. Are YOU?

8 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: March 10, 2018

In January I ordered a purse and a tv. I got a shipping alert for the TV and realized it's not what I ordered. I called to have it swapped for the right one and they had to cancel the order. The purse showed up then 2 days later I got a shipping notice on it. I couldn't submit a new order without affecting my allotment until it credited my account. It took them 2 months to credit my account. I went to place the order for the right tv, which is $150 less, and they want me to up my allotment to cover return shipping of the wrong TV I never even laid eyes on.

4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 8, 2018

I have purchased several things from purchasing power mainly for convenience. A TV which went out 1 week after purchase, kids wooden swing set that was missing a lot of screws, nuts and bolts to assemble. I had to purchase different screws and nuts, bolts from home depot cause it would take another 2-4 weeks to receive them. I purchased a lawnmower back in July of 2017. Never used it. Well this year we pull it out of storage shed to use and it won't start. Took it to a repair shop to see why we can't get it going. We were told it's not worth fixing. It needs a motor. The governor in the motor is broken. The shop owner said we could buy a new one for what it would cost to fix. I am very disappointed I have been basically sold several defected items/or items with missing pieces. The customer service people are rude and very unaccommodating.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2018

I have been using this company since 2013. However, I purchased a couch in Nov - it arrived in Dec - and it was damaged upon arrival. I filled out a form with NSD (Non Stop Delivery) a company they use to deliver large items. The couch never made it off the truck, and I am still paying for it as of today 2.23.18. I have live chatted, and called multiple times. Each time they have offered me discounts (non applied yet so far) and they have told me it will be "10 business days" for an adjustment.

I called today and they told me they never filled out the correct paperwork, and they could not send me to an escalation department (even though the last conversation they told me my file was being escalated). They told me it will take 10 business days to fill out this form. From there they told me that I should see an adjustment in another 5 business days. They also told me that they cannot guarantee that I will no longer be charged while awaiting these processes. I have had the same conversation approximately 8 times with different reps.

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8 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2018

If I could rate this a 0, I would. I have been using this company for over 4 years. I have always gotten emails from them stating when to take my paycheck deductions down and then to stop them. I was paying them $16/paycheck, then I got the email from them in September 2017 to take it down to $11. I never got an email to stop deductions. In early December 2017, I live chatted with Carlos ** and asked him how much longer I had in paying them. He said my last payment was (conveniently) the day I was speaking with him. I said, "I'm aware that I paid y'all again today, so let me get this straight, my last payment was today, but I have been done with paying y'all for how long?" I said, "According to my calculations, y'all were overpaid, such and such amount." He said he would look into that and get back to me in 24 hours. Did he ever call back? NO!!

I called the company again on December 21, 2017 and spoke to Belkys and she said she would get the check mailed out to me. She said I should receive it in 7-10 business days. I called on the 11th business day which was January 9, 2018 (not counting Christmas or New Years since those are holidays) and I spoke to Godlyn. She said to call back tomorrow if I still hadn't received it. I called back on January 10, 2018 and spoke to Aneisha. She said that it was technically not the 10th business day, because the check was mailed out on December 27, 2017. So, to be clear, it was not 7-10 business days from when I called, but when the check was mailed out! WTF?! So nobody knows how to communicate to their customers anymore?!

Come on Purchasing Power! Get with the program! I waited a few more days and called again. I called on January 17, 2018 and spoke to Atira. I asked her if she could just post the refund directly into my bank account? She said I would need to add the necessary information to my Purchasing Power account and I did that while she was still on the phone and she said that she saw it. She said, "You can expect that in 3-5 business days." I called today January 25, 2018 and spoke to Kizy. I told her I still had not received my refund posted to my account. She said that it was still in processing. I asked her, "So, it's not 3-5 business days from the time I speak with you...it's 3-5 business days when y'all get done doing everything on your end correct?" She said yes. I was so beyond frustrated at this point, I asked to speak to a supervisor.

After 1 hour and 6 minutes on hold, I finally got to speak to a supervisor (Ria). She said that she saw every time I had called and that they mailed me out a check on December 27, 2017, but that they couldn't put anything into my account until their review of what happened was done. I honestly don't even think they mailed a check to me! The supervisor said that if I look at my account, I can see when they mailed my check off and she verified my address. I was looking at my Purchasing Power account as I was speaking with her and there was nothing for me to verify that it was sent to me. I told the supervisor I have been more than patient with them and that this is very ridiculous.

I can understand having to track down your check to see what happened to it, but to punish me in the process for almost 2 freaking months!!! This is ridiculous! They are quick to take payment, but they sure as crap don't give it back as quick as they took it! Ria said she would get back to me in 24-48 hours, I verified that she meant business days and of course she did. She said she would put a rush on this and see if they can track down what happened to the check. I guess we will see how much longer it takes for them to get their crap together and get me my refund.

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11 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 24, 2018

Account was hacked, then got the runaround. What kind of business sends a confirmation packet by email and sends the product without the confirmation packet approved? What kind of business doesn't realize the shipping address is not even close to the normal shipping address? Make a call to the customer. I went thru hell, getting things figured out and still working on it!!!

9 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 4, 2018

Order a TV on November 25. They said it was going to be delivered December 8 and then when I go back to the app it says December 27. So I contacted them and they said it was going to be the 1 of January. It's been November, December and today's date is January 4. Never got the TV. This place is a joke. Call like 5 times they put me on hold for 30 min and nobody got an answer. Not a good place to do business.

11 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Dec. 22, 2017

Ordered a PlayStation 4 for my son 2 weeks before Christmas. Patiently waiting thinking everything is fine, so the week before Christmas I called to make sure everything was ok. They said it was in process, ok waited on Thursday and found out that my order was cancelled, nobody called me, nobody emailed me, not even a letter in the mail. I checked my order and saw cancelled on it. So I called the number and after being on hold for 53 minutes the woman I talk to was nooo help. Told me it was nothing she could do. Ask to talk to her supervisor and she couldn't even do that. She passed messages from her supervisor to me! REALLY!!!! So my son now without my fault I may add, will have to miss out on what he really wanted for Christmas...

10 people found this review helpful
Verified Reviewer
Original review: Dec. 15, 2017

This place is a joke. Canceled my order after 4 days of run-around and no one can explain what is going on. Order placed, documents submitted, received order packet and customer contract. Spend limit was decreased day after order placed resulting in a negative spend limit. Allotment had already been set-up based on the two items ordered per contract. Wish I had read some of these reviews before engaging with this business. Can't find too many positive reviews as it appears most consumers have unpleasant experiences with this business. It's always 48 hours this, 48 hours that regardless of whether you call or chat. Canceled my allotment and order after 4 days of frustration. Amazing it didn't take 48 hours to cancel the order, it was immediate. I believe that's what they were wanting me to do, cancel.

7 people found this review helpful
Verified Reviewer
Original review: Dec. 13, 2017

I have been a customer for 7 years. I have not once received anything damaged. I bought a 65 inch LG TV, perfect condition, I have bought a total kitchen appliance replacement... stove, refrigerator, microwave and dishwasher... a living room sectional couch, a dining room table, Christmas gifts yearly for my grandchildren, 5 TVs, Roku player, Apple TV. A trampoline, there are so many things I buy!! Without this company I wouldn't be able to buy any of this stuff! And the payment comes from the company you work for, and it depends how often they pay them. For those who complain, don't purchase anymore, there has to be a reason you use them? It is usually lack of cash upfront or maxed out credit cards. I would recommend this company to anyone that has it offered at their place of employment.

13 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2017

I purchased a item on the Purchasing Power website and then immediately decided to cancel the order right after. On the website, it clearly states that “a order can be cancelled before the order status says processed”. While I attempted to cancel the order, the order status was “pending” which means I should of been able to cancel my order, only there was absolutely no option anywhere at all to cancel my order. I called customer service and the wait time was about 40 minutes so I decided to opt for the call back option instead. I then contacted them directly through their live chat expecting them to rectify this situation and cancel my order.

The first guy I talk to told me that there is no way possible for them to cancel a order that has been processed, so I explained to him that I tried to cancel the order before it was processed and while it was still pending, he then lied to me and told me that you can’t cancel a order while it is pending or processed. So then I told him that it clearly states in their terms and agreement that you can cancel a order before it had been processed and that the pending status comes BEFORE the processed status. They then avoided my statement and just continute to tell me that they cannot cancel a order, but I can try back in 25-48 hours to cancel it then. So I asked him why can’t he cancel it now but can magically cancel it 2-4 days from now, and he said he would have to put in a request to cancel it but can’t guarantee anything.

So these people want to force me to accept a item I don’t want, pay a return shipping and restocking fee just to return it, and charge me for the first month's payment for the item that I couldn’t cancel in the first place? This makes absolutely no sense at all. These people are crooked and don’t do business right, their customer service is a complete nightmare. I will never even think about doing business with these criminals again ever and I should of listened to all the bad reviews online warning people to stay away from them and all the bad experiences they had with them.

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12 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2017

I have contacted this site multiple times with the same issue. I was entitled to a 20% discount on my first purchase. Well that has not happened. Each time I contact this site, I am told it will take a couple of days. I have been lied to by 3 employees and a supervisor on here and by email. I printed copies of the chat conversations for evidence later on when I have to use it or provide it in court. I want the 20% discount applied immediately or just send me a shipping label so I can return the item at your expense and cancel my membership with you. If this is not done immediately I will be filing complaints with the Better Business Bureau, the state in which you are licensed, and I will also be contacting my attorney and possibly filing a lawsuit for false and misleading advertisement concerning discounts.

Updated on 12/09/2017: I purchased an item from Purchasing Power on November 2nd and was supposed to get a 20% discount for my first purchase. It took over a month and it took me contacting the Better Business Bureau and Consumer Affairs before they would apply the discount that I was entitled to. I chatted with several employees and even a supervisor and was continuously lied to and they kept telling me that discount would be applied in 2 or 3 days. They need to train their employees to tell the truth and to admit when they make a mistake. I would never go through the hassle of purchasing anything ever again from this company.

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14 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2017

Purchased a 70" Vizio from Purchasing Power on Aug 23, 2017. 2 weeks later, the item arrived damaged. Spoke to Customer service and they would create a return ticket to have it replaced. It took almost 2 weeks before Non-Stop freight would pick up the damaged tv, before they would release the new one. After 5 weeks, the replacement came and it's damaged again. This one would actually turn on, but with lines throughout the Screen. So I called again. Customer service asked if I would like another replacement and I strongly declined.

I explained that they have been deducting payments for an Item that I never got to use. It's now December, and they are still deducting payments from my paycheck! I have called numerous times and have been told that the escalation department is busy and that I would receive a call back in 2 business days! I have even contacted my HR department to try and stop the payments, but they are unable to. This has been the worst experience with any company I have ever dealt with!

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10 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2017

Ordered and received a 4 piece living room set back in October just to notice feathers poking out of the love seat the next day. Thought it was just a rare thing, nothing to worry about. WRONG! A week later after about a half of Ziploc bag full of feathers, I called PurchasingPower to complain and ask for a replacement or refund. I was asked to send pictures which I did to prove this was actually happening. It was hard even for them to think this was actually happening. This should be no problem to replace it, after all it's still under warranty. Well here it is almost December and I still have not receive my refund or replacement. Feathers still shedding from an over $2000 purchase. Soon I'm going to have a floor full of feathers and no love seat.

I've made several phone calls and spoken to numerous representatives and supervisors. Every phone call is the same answer. "We're contacting the vendor and will take 7 to 10 days and we'll contact you with an update." The only thing I've gotten is the runaround and no real answers. Just lie after lie. It's like they've all been trained to be perfect, professional liars. The last phone before today, I was told that they finally got an answer from the vendor and I should receive a phone call or email in a few days to set up a delivery time and date for replacement. Well that day hasn't made it yet. That was 10 days ago. Decided to call today just to be told the exact same thing. Waiting for the vendor. AGAIN... "Will contact you in a few days."

How long should I have to wait to get what I'm paying for? This is awful, horrible and should be illegal. They get away with this because it's payroll deducted and they know there is not much you can do to stop the payments. They have no problem taking your money. Just a problem with providing the services you're paying for. I WILL NEVER EVER BUY ANYTHING FROM THIS HORRIBLE PLACE. They should be shut down. I only wish I had checked the reviews before purchasing here. Please save yourself months of hassle and frustration and buy elsewhere. I'm rather go to RAC or a garbage dump first.

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9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2017

I placed an order on October 13th for a 65" LG TV and received it on November 1st broken. Which is fine, it happens. However, when I called right away before the delivery guys even left I was told a new one was being processed to be shipped out immediately and the broken one would be picked up once I received a return shipping label in my email. I then got a voicemail on November 4th saying it was THEN processed to be shipped out and I'd receive a new shipping confirmation email within 7-10 business days.

I checked in a couple times from that date and got a different answer every time I spoke with someone, but the end of every conversation ended with them telling me it was processed and I had to wait until the 10th business day to receive a shipping confirmation email with a tracking number for the replacement. The 10th business day came and went, so I called only to be told a new TV was never processed to be shipped out and I would not be receiving a replacement as now the TV is sold out. Even though they had the exact same TV on their website available, but with a different skew, so they would not send me that one.

They told me I'd have to wait until the broken one was received back to them before my account was credited again and I'd have to place a new order then, in another 7-10 business days, for the exact same item they have but they wouldn't just send me it as a replacement. The TV they have available with a different skew is even priced less than the broken one I received so it wasn't as if I was asking for a more expensive item either. I am beyond words at this horrible experience and their Customer Service who gave me the run-around for weeks and would never give me direct answers to my questions or even let me know the TV was sold out. Do NOT order from them. It is more trouble than anything.

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12 people found this review helpful
Verified Reviewer
Original review: Nov. 18, 2017

They are horrible about applying payments. I have had to contact them 4 times to put in a service ticket to look into the matter. I have gone over a month without it being applied. It comes out of my check weekly. I am worried now because I have an item that is suppose to be paid off this week. I don't want to overpay.

10 people found this review helpful
Verified Reviewer
Original review: Nov. 15, 2017

I placed an order with Purchasing Power on Oct. 30, 2017. I’ve done my due diligence providing paystubs and allotment. I received an email stating they need a previous stub! Ok, I send the stub as they instructed but, every time I called to check the status of my order a rep would always say that they are awaiting my paystub to calculate my annual income. I sent the paystub approximately 5 times and they are still awaiting this paystub lol. I cancelled the allotment today. I think it’s unfair you set up these allotments even before you have the merchandise and they constantly give you the runaround. Hopefully, I don’t get a runaround about my money from this allotment I cancelled. I wouldn’t recommend PP to anyone nor will I ever attempt an order from there. Seems to me like a scam!

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2017

I've worked retail for 20+ years and never would I expect a paying customer to go through the hassle of trying to obtain the product they are wanting like Purchasing Power has made me do over a baby monitor. I attempted to order the Vtech Safe & Sound Digital Audio Monitor that comes with 2 parenting devices. On 3 different occasions it came with 1 parenting device. Each time the vendor sent me a different model than what Purchasing Power has displayed on their site. Purchasing Power refusing to take responsibility, each time I've called I've asked them to call the vendor to make sure they send the right product and they simply reply that they will note my account and forward an email whatever that means.

I talked to Andre from Purchasing Power on 10/19 who stated a manager would contact me regarding the 3rd mis-shipment only to have Andre call me back the same day to inform me that I can either return it or exchange it. Why do I have to keep driving to the UPS office to drop off a package repeatedly to return it to a company who can't pick up the phone to call a vendor to take care of a paying customer? A company whose management can't even return a phone call? The inconvenience of having to drive over and over again to return a product simply because you cannot make a simple call to your vendor and frankly it's false advertising on Purchasing Power's end.

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12 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Oct. 14, 2017

I ordered a desk for my son the last week of July for school. The freight tracking told me the item was at the station closest to my house on a Tuesday. On Friday no calls to schedule delivery were made. I called on Monday to check on it. They tell me they didn't have anyone to deliver because most of the staff was sick. How unprofessional is that? The item was FINALLY delivered Aug 17th and looked like it went through war. It looked like someone dropped this 100lb item flat on one side and flipped it over just to drop it on the other side. It had broken open and was taped back together. The person I had stay at home for me for delivery signed and marked damaged. I checked it that evening after work and it was completely ruined.

I spoke with Purchasing Power the next day. After apologies and telling me that they will send a new desk with extra packing, they tell me that I should be there to receive it so I can send it back. I politely let her know that I work Monday to Friday to pay my bills and will not be taking off to wait for anything. She said that there will be an email confirmation that the new desk was ordered and on its way. 3 weeks later, nothing. I call Purchasing Power back two weeks after the initial call to return and was told that nothing was reordered and if I wanted to cancel, I had to pay the return freight cost ($89). I forgot to mention I have been paying for this desk since July, school started in August, and my son still has no desk. In September, after losing my complete cool with the corporate office did my desk get ordered.

Now, I'm paying for 2 DESKS until the old desk gets picked up. No one calls from this ridiculous freight company to pick this up. I'm calling every week for updates. OCTOBER 6TH I get a call from the freight company saying they will pick it up Saturday October 7th between 7am and 11am. I ask can they pick it up later because we have plans and cannot change them this short notice. I was told no and I have to call back on Monday to reschedule with them. Needless to say the order for pickup is no longer in their system on Monday!?!?! After calling PP and the freight because I have nothing but time to make outside calls at work, I get a call from the freight company on Friday Oct. 13th for a delivery of the new desk. Once again, I get 1 day notice that it will delivered on Saturday October 14th but there is STILL no order to pick up this damaged desk.

I called PP corporate office again and spoke to Charese at 10am to ask her to put a new order in with Brooklyn at the freight company who is waiting on her call. Charese tells me that she will call Brooklyn and will send me an email confirmation once it's done and/or call me. It NEVER happened. I could not get in touch with the corporate office the rest of the day. Today the 14th, the new desk was delivered with no order for pickup. Both the freight and PP are closed for calls. I'm paying for two DESKS and have been paying for once since July and the other since September. NEVER AGAIN will these people get a dime out of me when this is FINALLY OVER. I would have given them zero stars if I could. There is no protection for the consumer. Customer service is a joke. This freight company that they are using is ridiculous.

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13 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 22, 2017

They charged me 2 return fees for 1 box. Their return policy does not state that if returning more than 1 item each item must be in separate boxes! Nor does it have a fee scale of any kind. They charge you return fees based on the labels that must be printed for each item returned. Like I told them it all came in 1 box so I returned it in 1 box that it came in! I asked for refund on 1 return shipping fee and I was told no! By 3 people. Needless this was my 1st & last order from them.

10 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer
Resolution response: Nov. 12, 2017

I give thanks to Raquel at PurchasingPower. She was very professional, nice and articulate, I tried hard to find something wrong with her to no avail, her attitude was great and not one hint of an attitude in her voice. I ordered a replacement for the damaged love seat that I complained about in September they credited me for the paid offed item, it went towards my account. MY WIFE IS VERY HAPPY WITH THE RESULTS AND THE SECTIONAL it's her favorite spot now, I can honestly say they have been good to me with very few complaints, 2 maybe with the last being the big one in the 9 or 10 years I have purchased their items. There are a lot of competition these days for consumers and PurchasingPower with the employment of someone like Raquel is a good move for them, it was a smooth transaction (operator lol) pleasant experience and surprise. If there is a problem ask for her.

Original review: Sept. 22, 2017

I have been with PurchasingPower.com since 2008, I have spent over $33,000. I bought a couch from Sofa Kraze and within 9 months it was cracking. I called Purchasing Power. They told me I had no warranty, I told them I have a 1 year factory warranty, they told me I would have to contact the company myself. I asked for the number and was put on hold for 30 minutes! I tried to find a site on the internet, there is a site but no way to contact them. I can't believe this company would do this to me, after being soooo loyal and referring many co workers and friends. This is a eye opener, well the site is down. I cannot retrieve my account number but I am a verified buyer X 33,000!

PurchasingPower.com response

Hi Timmie! Thank you again for allowing us to partner with you to have all of your concerns addressed and resolved.

12 people found this review helpful
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Verified Reviewer
Original review: July 10, 2017

I don't know why Purchasing Powers continues to do business with Non-Stop Delivery. I have not had a single satisfactory delivery from this company. They do not update their tracking info and will sell your delivery to a 4th party when they get overwhelmed and without notice which will delay your shipment. I have no issues with Purchasing Power itself but this delivery company they use is the worst.

26 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 30, 2017

I ordered some furniture that I did not receive. It was sitting on a dock somewhere without being contacted for delivery after being promised someone would contact me for delivery again and again. I finally purchased other furniture and advised of a cancellation. I am still getting money taken out of my check two months later with a zero balance showing on my account. This is $79.52 every two weeks. They have failed to correct the problem with my check still being debited for furniture I never received. They were like, "We will process a credit later." Hmm... You talk to accents that don't appear to be in the United States for customer service. I have called numerous times on hold forever. Average call about 45 minutes without any resolution. I don't know if my check will ever keep getting debited or I will ever get a credit for this. I have been promised over and over this would be fixed. It has not. Worst buying experience to date.

23 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 29, 2017

I put one star, because if there were negative stars, I'd put the lowest. I have used Purchasing Power a few times through my work in the past. You order through them, and the payments are automatically taking out of your paycheck each month until paid off. I had noticed last year, the payments stopped from coming out of my paycheck, but I still had a balance. I tried several times to contact PP to correct this problem. They always said they would call me back.

Months go by, then Feb of this year, payments were beginning to come out of my paycheck to them. The amount being taken out was almost double what was being stated on the statement on their site. I complained. I showed proof from my paystub to their statement. This was not resolved. I cannot stop payment from my side of things. I am literally paying double or maybe even triple what I owe. And there's nothing I can do about it. I will never use this company again. They are crooks. They are worse than Fingerhut. I do not recommend them to anyone... not even to someone I don't like. I may get a lawyer soon.

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23 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: June 28, 2017

Bought a Mico Furniture Living Room Set through Purchasing Power last December. Noticed a vertical tear running to the seam of the sofa where you sit at. Called them to complain because it had just been 6 months since it had been purchased. Been told that it had not been covered by warranty but it's covered by manufacturer's warranty for only 6 months. Didn't know about that. Told me I will be emailed regarding info of my replacement sofa. They responded only after 4 days telling me to take pictures of the damages. I did what was told and emailed it to them only to receive a response again after 4 days that the manufacturer didn't agree to replace the sofa because it's caused by wear and tear! What the heck! It was just 6 months new and it got torn already.

The person who I spoke to even told me that it was purposefully torn! My goodness! The amount of the living room set is even higher than when you bought it from an actual store! I just got it because it's more affordable for me to be taken out as installment payments from my paycheck. I am so disappointed!! Definitely not recommend them to other people!! So bad!! Really so bad!!!

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14 people found this review helpful
Verified Buyer
Original review: May 12, 2017

I ordered a vacation package for me and my family. I called to verify my chosen days to travel, I was told my days were not available that they emailed me to tell me so. I did not receive a email. I call more than 30 days in advance which was required. Hotelblox gave me bad customer service. I accepted a different travel date still they have not returned my calls to confirm. This is the straw that break the camel's back. Purchasing Power products have been sometimes unsatisfactory, but I adjusted because of good customer service. So lastly I will not be making any more purchases with Purchasing Power.

24 people found this review helpful

PurchasingPower.com Company Information

Company Name:
PurchasingPower.com
Website:
www.purchasingpower.com

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