PurchasingPower.com

I quickly called the delivery guys who said they were still around the corner but they replied they cannot pick up once it's delivered. It has to have a return label processed from Purchasing Power and then they could pick it back up... Now this is not a local delivery company. So I called. By the time I got a rep the driver is long gone and the return label is placed and now I will have to wait at least 2 weeks for this to be picked up, the pool table is on back order, but I'm being charged for it. Move forward to May the box finally gets picked up, I'm mad, no pool table so I cancel the pool table in Jan...

We are now in Aug and they finally stopped charging me for the pool table almost a year later after I had to prove to them with a picture, a video of delivery truck and copy of a signed return receipt thankfully that my husband took. I purchased a Xbox One at the same time that I did receive but it was paid off quick with them billing me for the pool table and the Xbox and now they owe almost $600. I wonder if it will a year to receive my refund. I made numerous calls, to management, they said, "We will give you a 10% discount for your troubles." That was the best they could offer me for their mistake and terrible communication.

They would put me on hold for 30 minutes or more and never would check on me, I've worked Telecommunications and that is piss poor service. They don't even deserve 1 star... When you ask for a supervisor you get a team lead, I wanted upper management but never would get there. I wouldn't recommend my worst enemy to this company... If your money is tight and you're trying to make payments, look elsewhere, in the long run it will cost you 3 or 4 of what you got.

But getting my account back was a NIGHTMARE. After 3 weeks, 6 calls, 2 supervisors, I was finally got my account back. Initially, they sent a security reset to an email I provided AND CC'D THE HACKER ON IT! WHAT! So I had to wait for a supervisor and explain this was BAD. What does she tell me? "We can only send the security reset to the email on file." This means they can only send the reset to the person who hacked my account. Absurd. It took three other representatives until I got someone who understood that this makes no sense. Finally, they reset the information and told me to expect my reset in 3-5 business days. 4 days later, I decide to try their live support chat - miraculously, the support rep was able to fix my account in 20 minutes.

By the way, all of PP's solutions take an arbitrary 3-5 business days. So I finally get my account back. I try to reorder some gifts for my granddaughter's birthday (which was at this point 3 weeks belated). PP cancels the order one hour later. When I called, they said they could not disclose WHY it was canceled (I had plenty of money on the account and everything was valid). She just kept repeating, "There can be many reasons for an order review to be denied." Over and over like Rubio during the Republican primaries. So she tells me she will submit a request to approve my order, and that it will take... 3-5 business days! I tried ordering again - canceled. I gave up. Closed my account. I'm done. Thanks, Purchasing Power. TL;DR DON'T BOTHER.

I felt like a complete idiot. I paid Purchasing Power $57.46 / payment* Item Price: $1,493.99 total price of this phone to them. I called Purchasing Power and spoke to SHANTELL ** SUPERVISOR and she would not accept a return and to do anything in my case told me to call Samsung. I called Samsung spoke to JUDAH 888-987-4357 AGENT ** which goes to our call we had and because PURCHASING POWER PURCHASED AN INTERNATIONAL PHONE they could not assist me at all, they only service US Samsung purchases. I then called back to Purchasing Power and spoke to SHEMAR another supervisor and there again was nothing they could do. Stated since past their return policy 14/30 days could not take back.

It wouldn’t matter the return policy they have is only set up for Purchasing Power, how would you EVER check the phone if you cannot OPEN the BOX regardless?? DAMAGED or DEFECTIVE, but you'd never know if anything is DEFECTIVE until you turn it on and it’s not that the phone is DEFECTIVE it's not made for the United States. Whomever the VENDOR they purchased it from to resell it at a much HIGHER COST is FRAUD, misleading the consumer into purchasing an item that cannot be used unless you are living in CHINA. Juhad at Samsung told me it's unlocked for China not US. So I was mislead, baited their description was false and misleading advertising, my character was questioned by the person I gave it to as a present and at the Verizon store which was public humiliation to myself and him and deformation of my character as a person. I have pictures however they will not upload.

About a month later I received a letter from PP stating that I was delinquent on my payment. I contacted PP and the representative stated that I was delinquent on my first month payment. After advising her that the order was cancelled and that I never received the item because it was no longer available, she apologized and again stated that I would receive a discount for any inconvenience.

After two years I decided to give them another try. I contacted them directly via live chat prior to making any purchase. I was told by the rep that my discount was documented and that they would be happy to apply it. HOWEVER, I’m order for it to be applied I would first have to purchase the item and then after receiving confirmation, I would need to contact them back so that they could go in and manually apply the discount. I informed the rep that I would not make the purchase unless the discount was applied directly at the time of purchase and he stated that he could not do that. I did not make the purchase and after reading some of the negative reviews I’m glad I didn’t. I’m certain the discount would have never been applied. Do not use this business!

I figured that within the next two days, I'd be notified by NONSTOP DELIVERY and they would schedule a time for delivery. That didn't happen. On June 29th, I called PURCHASING POWER and was informed that the item was en route to NONSTOP DELIVERY'S NEXT TERMINAL in KANSAS CITY (4 HOURS AWAY/WEST). NONSTOP DELIVERY has the wrong phone number for me and they won't respond to my calls nor emails. How are they going to schedule anything for me?

When you call, you can wait for an hour and you keep getting prompted to make a selection to have someone call you back (it never happens). PURCHASING POWER, when confronted with all of this information, seems to think that there is nothing wrong with collecting my payments (first due on July 6th and every two weeks thereafter) even though I don't have the item. According to them, I'd be in "breach of contract" if I stopped them from collecting. This seems like it will be a legal situation. I don't need a TV this bad and I'm not paying for something that they don't care about me seemingly never getting. ***BUYERS BEWARE***

UPDATE ON 07/14/2018: After I posted here, someone from Purchasing Power reached out to me. An escalation specialist named DeAnthony. She was very kind. She wanted to ensure that Nonstop Delivery scheduled my TV for delivery. She called and got someone on the line instantly. As you may recall, I tried endlessly via phone and email with no response. We were all on the line at the same time. This was July 3rd. We scheduled delivery for July 7th. DeAnthony even applied an additional 15% off credit to the account/order. I was happy that this was finally going to be over.

On July 7th, it turns out that Nonstop Delivery had contracted another local delivery company to bring the merchandise to me. Someone knocked on my door. They had called saying they’d be arriving shortly. When I opened the door, the first thing the delivery guy said to me was,”I’m going to keep it 100 with you — the TV is broke.” I asked him to elaborate on what I had feared. He took me to the delivery truck and showed me the package. The exterior box had a gaping hole in the front and the interior box had another hole of the same variety. The screen was shattered. Visibly shattered. They told me that they are contractually obligated to deliver it anyway, but that I could refuse. I did.

I went back inside and fired up an email to Purchasing Power stating that I wasn’t waiting another three weeks to get a replacement TV. They “tried” to expedite the shipping of the replacement TV by cutting out all the parties that would be handling the delivery and having only NONSTOP DELIVERY handle it. I was told I’d be getting another discount. None of those things happened. As a matter of fact, PURCHASING POWER removed the previous discount I had been given. I relent. I no longer have it in me to fight with this company. I took money out of my savings and I will purchase the TV through either Amazon or Walmart. If you want a never ending headache, then make the same mistake I did. Otherwise, BUYERS STAY AWAY!!!

I have read many emails about bad service with this company & some people even said they were scammed. I hope this is not the case because I can't afford to give my hard earned money away. I'm going to keep trying to contact them but if I don't hear anything back I may have to seek legal action. If anyone has had a similar experience please post and let me know what your outcome was.

So I was going back and forth with these no talented, non trained customer service people for almost 8 months trying to find out why I had to pay a RETURN FEE if I paid for the return myself. Finally I just sent the $40.60 in check form to the company. They continued to call me. On the last call, I informed them that I mailed in a check. I spoke to Kanisha **, who informed me that the check was received but takes about 7-10 days to clear, that was in February 2018. Today, April 26, 2018 I get an email about the same $40.60. I called to inquire, now they are saying that Kanisha's notes doesn't say that they received the check. It just says it takes about 7-10 days to clear. Ummmm excuse me, but why would she say it takes 7-10 days to clear, if there was not a check? Sir, that makes NO SENSE. I will never ever ever ever, never purchase another thing from Purchasing Power, nor will I never ever ever never recommend them to anyone!!!

I called today and they told me they never filled out the correct paperwork, and they could not send me to an escalation department (even though the last conversation they told me my file was being escalated). They told me it will take 10 business days to fill out this form. From there they told me that I should see an adjustment in another 5 business days. They also told me that they cannot guarantee that I will no longer be charged while awaiting these processes. I have had the same conversation approximately 8 times with different reps.

I called the company again on December 21, 2017 and spoke to Belkys and she said she would get the check mailed out to me. She said I should receive it in 7-10 business days. I called on the 11th business day which was January 9, 2018 (not counting Christmas or New Years since those are holidays) and I spoke to Godlyn. She said to call back tomorrow if I still hadn't received it. I called back on January 10, 2018 and spoke to Aneisha. She said that it was technically not the 10th business day, because the check was mailed out on December 27, 2017. So, to be clear, it was not 7-10 business days from when I called, but when the check was mailed out! WTF?! So nobody knows how to communicate to their customers anymore?!

Come on Purchasing Power! Get with the program! I waited a few more days and called again. I called on January 17, 2018 and spoke to Atira. I asked her if she could just post the refund directly into my bank account? She said I would need to add the necessary information to my Purchasing Power account and I did that while she was still on the phone and she said that she saw it. She said, "You can expect that in 3-5 business days." I called today January 25, 2018 and spoke to Kizy. I told her I still had not received my refund posted to my account. She said that it was still in processing. I asked her, "So, it's not 3-5 business days from the time I speak with you...it's 3-5 business days when y'all get done doing everything on your end correct?" She said yes. I was so beyond frustrated at this point, I asked to speak to a supervisor.

After 1 hour and 6 minutes on hold, I finally got to speak to a supervisor (Ria). She said that she saw every time I had called and that they mailed me out a check on December 27, 2017, but that they couldn't put anything into my account until their review of what happened was done. I honestly don't even think they mailed a check to me! The supervisor said that if I look at my account, I can see when they mailed my check off and she verified my address. I was looking at my Purchasing Power account as I was speaking with her and there was nothing for me to verify that it was sent to me. I told the supervisor I have been more than patient with them and that this is very ridiculous.

I can understand having to track down your check to see what happened to it, but to punish me in the process for almost 2 freaking months!!! This is ridiculous! They are quick to take payment, but they sure as crap don't give it back as quick as they took it! Ria said she would get back to me in 24-48 hours, I verified that she meant business days and of course she did. She said she would put a rush on this and see if they can track down what happened to the check. I guess we will see how much longer it takes for them to get their crap together and get me my refund.

The first guy I talk to told me that there is no way possible for them to cancel a order that has been processed, so I explained to him that I tried to cancel the order before it was processed and while it was still pending, he then lied to me and told me that you can’t cancel a order while it is pending or processed. So then I told him that it clearly states in their terms and agreement that you can cancel a order before it had been processed and that the pending status comes BEFORE the processed status. They then avoided my statement and just continute to tell me that they cannot cancel a order, but I can try back in 25-48 hours to cancel it then. So I asked him why can’t he cancel it now but can magically cancel it 2-4 days from now, and he said he would have to put in a request to cancel it but can’t guarantee anything.

So these people want to force me to accept a item I don’t want, pay a return shipping and restocking fee just to return it, and charge me for the first month's payment for the item that I couldn’t cancel in the first place? This makes absolutely no sense at all. These people are crooked and don’t do business right, their customer service is a complete nightmare. I will never even think about doing business with these criminals again ever and I should of listened to all the bad reviews online warning people to stay away from them and all the bad experiences they had with them.

Updated on 12/09/2017: I purchased an item from Purchasing Power on November 2nd and was supposed to get a 20% discount for my first purchase. It took over a month and it took me contacting the Better Business Bureau and Consumer Affairs before they would apply the discount that I was entitled to. I chatted with several employees and even a supervisor and was continuously lied to and they kept telling me that discount would be applied in 2 or 3 days. They need to train their employees to tell the truth and to admit when they make a mistake. I would never go through the hassle of purchasing anything ever again from this company.

I explained that they have been deducting payments for an Item that I never got to use. It's now December, and they are still deducting payments from my paycheck! I have called numerous times and have been told that the escalation department is busy and that I would receive a call back in 2 business days! I have even contacted my HR department to try and stop the payments, but they are unable to. This has been the worst experience with any company I have ever dealt with!

I've made several phone calls and spoken to numerous representatives and supervisors. Every phone call is the same answer. "We're contacting the vendor and will take 7 to 10 days and we'll contact you with an update." The only thing I've gotten is the runaround and no real answers. Just lie after lie. It's like they've all been trained to be perfect, professional liars. The last phone before today, I was told that they finally got an answer from the vendor and I should receive a phone call or email in a few days to set up a delivery time and date for replacement. Well that day hasn't made it yet. That was 10 days ago. Decided to call today just to be told the exact same thing. Waiting for the vendor. AGAIN... "Will contact you in a few days."

How long should I have to wait to get what I'm paying for? This is awful, horrible and should be illegal. They get away with this because it's payroll deducted and they know there is not much you can do to stop the payments. They have no problem taking your money. Just a problem with providing the services you're paying for. I WILL NEVER EVER BUY ANYTHING FROM THIS HORRIBLE PLACE. They should be shut down. I only wish I had checked the reviews before purchasing here. Please save yourself months of hassle and frustration and buy elsewhere. I'm rather go to RAC or a garbage dump first.

I checked in a couple times from that date and got a different answer every time I spoke with someone, but the end of every conversation ended with them telling me it was processed and I had to wait until the 10th business day to receive a shipping confirmation email with a tracking number for the replacement. The 10th business day came and went, so I called only to be told a new TV was never processed to be shipped out and I would not be receiving a replacement as now the TV is sold out. Even though they had the exact same TV on their website available, but with a different skew, so they would not send me that one.

They told me I'd have to wait until the broken one was received back to them before my account was credited again and I'd have to place a new order then, in another 7-10 business days, for the exact same item they have but they wouldn't just send me it as a replacement. The TV they have available with a different skew is even priced less than the broken one I received so it wasn't as if I was asking for a more expensive item either. I am beyond words at this horrible experience and their Customer Service who gave me the run-around for weeks and would never give me direct answers to my questions or even let me know the TV was sold out. Do NOT order from them. It is more trouble than anything.

I talked to Andre from Purchasing Power on 10/19 who stated a manager would contact me regarding the 3rd mis-shipment only to have Andre call me back the same day to inform me that I can either return it or exchange it. Why do I have to keep driving to the UPS office to drop off a package repeatedly to return it to a company who can't pick up the phone to call a vendor to take care of a paying customer? A company whose management can't even return a phone call? The inconvenience of having to drive over and over again to return a product simply because you cannot make a simple call to your vendor and frankly it's false advertising on Purchasing Power's end.