Purchasing Power Reviews

Total SCAM. Tries to order 2 E-bikes on clearance and was able to apply the first time user promo code for 25% off. Only 1 showed up. Immediately called Customer Service and was told to wait 3-5 business days. Had to call them back and was told after a "thorough" investigation, they have denied my claim. Even though they tried to send (2) different boxes with the same tracking number and the total shipping weight was clearly just 1 bike. After a month of going back and forth with them, they claim they gave me a refund but the full amount still shows on the account...and I am still being charged for it. AVOID THESE IDIOTS AT ALL COSTS!!!

I filed a BBB complaint and the same person that was supposed to be helping me from the beginning is the same one who handles the BBB complaints. Go figure. So guess if my issue was resolved? NOPE. They put me through hell with identity verification then asked for check stubs. I turned them in and now they are saying and accusing me of altering the stubs! And the stubs came from my employer, password protected! Lol! Crazy!

Terrible customer service. They are not trying to acknowledge a travel credit I was given during a Hurricane last year. Now they claim my account is past due when they are taking payments from my bank account and my paycheck. So because of this, I am locked out of my account, cannot use the travel credit, and they are taking money 2 different ways but have me locked out of the system. Customer service is no help. They tell me they didn't receive payments coming directly out of my paycheck for 87.45. Told me their system doesn't update for 60-90 days.

Do not use! Scam Alert! Purchasing power is a scam. They will continue to take money out of your paycheck. Even when your balance is 0 & the is debt fully paid. Purchasing power has been taking $38.77 out of paycheck every two weeks since Janet of 2026. The debt was paid off in December of 2025. Now they owe me money! Every time I call to rectify this situation. The agent acts like this is the first time I’ve called. Stating that a refund will be issued in 5-10 business days. Well they have been saying this since January 2026. Also I keep asking them when will you stop withdrawing the money from my paycheck check. They say the next pay cycle we will not deduct. And lo & behold they take the money again religiously. This company is full of scammers. They will say the same script just to get you off the phone.

I will never use them again. We booked two hotel rooms in Orlando and the hotel lied about being close to the airport. It was 5 miles away and they had photoshopped every single picture of that place. It has gaps so big under the doors that you could see light. It was in a terrible neighborhood and they required $50 cash per room deposits. No breakfast as promised and the name of the hotel was Oyo but it said Econolodge on the side of the building. Our Uber driver was afraid to stop and leave us.

They are making me pay for a trip to Mexico in spite of all that’s going on with the cartel and the government and then still expect me to pay over $1600 for a trip that I do not feel safe going on. They were no help at all. They did not care and I will not be using them again.

In the last couple of years, they have been horrible. For almost 2 years, I haven't been able to log in to the website because they use some unknown credit verification to confirm your identity. I get a different name each time. Customer service is ineffective. Beware, they won't help anything outside of basics.

I do not recommend anyone ordering from Purchasing Power. Their items are overpriced and cheap. I bought a reclining chair and the recliner apart broke after three months and they refused to replace it. I contacted them several times and they will not do anything about it, but they still keep taking money out of my paycheck. They’re way overcharging for this cheap furniture. The chair was 600 and they’re charging me 900 which is ridiculous. I had to report them to the Better Business Bureau and I still have a dispute going on with them about replacing my broken chair. In the meantime they’re still taking money out of my paycheck. They had the nerve to tell me they would give me a small discount on my payment and have me fix the chair myself and pay for it. This is ridiculous. Don’t order from them. You will regret it.

I made a purchase and had nothing but issues. The carrier company that they chose claimed that they came to attempt a delivery when that is not true. The second part of my order was marked as shipped for 4 days and never updated any tracking information. On 3 separate occasions I reached out to “Customer Service” and they were no help. It is obvious that they are some kind of 3rd party service that has nothing to do with the actual company I did business with.

This site is so helpful and informative and all around AWESOME. I been with them for over a year now and I never had no problems. I actually had the pleasure of speaking with one of their customer service representatives and when I tell you guys that RODRICK ** was the best please believe me. Give him a raise. He was the most professional person I have encountered on the phone in years and that speaks volumes.