ProFlowers Reviews

I ordered a Valentine's Day flower/gift package two weeks before Valentine's Day for my wife. I get an email from FEDEX saying that it won't be delivered till Monday through an email. No call from PROFLOWERS! This is the one day to show the world how much you love your wife and I was counting on PROFLOWERS. Never again will I count on PROFLOWERS! I ordered flowers from YOUFLOWERS for both my mother-in-law and mother and they both received theirs, during a blizzard, on the same day and I ordered theirs only a week in advance! Needless to say, my wife was very disappointed to find out she didn't get anything on Valentine's Day! When I called customer service upset, the lady (Diamond) told me if I didn't calm down she was going to hang up on me...REALLY? ARE YOU SERIOUS?! I would like to know how any women would feel to know on Valentine's Day they weren't getting anything!

My flowers were delivered to my job, from my boyfriend on Valentine's day. How embarrassing to have dead flowers delivered in front of all my co-workers.

I ordered a beautiful arrangement of 30 tulips with a cherry red vase and it included a teddy bear and chocolates. I also ordered an arrangement of $20 that included a clear vase. When the day came 2/14/2015 and my mom received her gift she was very thrilled and sent me a picture. To my surprise I had my mother standing there with 15 tulips and a cheap looking vase. I called immediately and they told me that they could send the whole order to me again but until the 17th. I then asked what about the money I paid to get it shipped on Valentine’s Day. She said she couldn't do anything so I decided to get a refund. I will never purchase from this place again.

Look at all the pictures other reviews posted of what they received vs. what was pictured. I had thought about having these delivered to my significant other's work. Thank goodness I hadn't, as assembly is required. Basically, they fedex you a box of frozen flowers, your vase, and your chocolates (also frozen). Supposedly they perk up after 3-4 hours of being in the water with flower food. So unless you've planned 3-4 hours in advance, you're going to have some pretty laughably embarrassing flowers. I cannot stress how glad I am that I chose not to have these delivered to my S.O's work. At least now I have about an hour and a half to troubleshoot which will probably result in me having to go out and buy some more flowers. $60 wasted. Very disappointed.

Received flowers from a new friend for V day. They are awful looking. Black edges, no fragrance, two broken, they look poor quality and I am hopeful that he didn't spend a lot on them. I won't use ProFlowes ever again. I would hate someone to receive flowers that look this dreadful.

Placed an order on 2/6/15 to be delivered on 2/13/15. Paid for shipping cost and the extra fee for guarantee delivery on specified day. On the day of expected delivery, nothing. No email, no phone call, no tracking #, NO FLOWERS. I received a tracking number late that night without any expected delivery day but the only info on it was that the shipping label was created on the 13th (the day it was suppose to arrive). Called customer service to question what happen to my order but all they could tell me is that they can cancel it, if I wish and the reason is because the shipping carrier did not pick up the package. It clearly stated that they didn't even ATTEMPT to ship it until the day of so how could they blame anyone else. Obviously it was a screw up on their part. Throughout the whole conversation with the rep, no apology for the situation. Company does not care about customers. Will not use them, recommend them to anyone.

ProFlowers scammed me into additional delivery charges. After placing my order online the website did not display my total charges before the submit button, so my $24.95 bill on the website showed up as $50.04 on my credit card PayPal account. To make matters worst I have to be stuck in my house 9:00 am to 8:00 pm all day on valentines day to receive my delivery without any notification from the deliverer.

When you pay a flower delivery company $70 for roses you expect HAND DELIVERY!!! Not ProFlowers. They were sent fed-ex who dropped them at the door, not even giving a chance for my wife to open the door. Secondly they arrived in a box not arranged as you would expect or as they advertise them online. When she opened the box I was embarrassed at what was inside. The flowers were wrapped the way you buy them on the street corner. When she unwrapped them to arrange them I was even more embarrassed. The roses were tiny!!! Most were small buds not even fully grown. Some not much larger than a Quarter. I've purchase roses on the street for $5 three times the size of these roses!!! BEWARE!!! DON'T BUY FROM PRO FLOWERS. YOU WILL BE VERY DISAPPOINTED!!

I ordered flowers from them and when they came they were wilted and brown. This was supposed to be my wife's Valentine's Day but it turned into a nightmare! I paid a king's ransom for garbage product. Please help!

I ordered something called "Pink Romance" for a Valentine's Day gift. It arrived in the morning as expected but in a box. I needed to unwrap it and put it together. Leaves, roses and asters are damaged. No blooms on the lilies. It is embarrassing. $44.99 for the flowers. $14.99 for the vase. $15.99 for standard delivery. $9.99 for Saturday delivery. $4.99 for special handling. $6.14 for tax. $97.09 Total. Bouquet looks pathetic compared to the photo from the site I ordered. Picture of what I received attached. Now I am going out to buy a real bouquet.

UPS delivered my wife's flowers around 6 on Friday the 13th. Saturday 9 a.m., they are half dead. For 90 bucks I could have at least gotten 24 hours out of them.

See the pictures of what was purchased and what was received. Paid about $60. Flowers were not "arranged", just a group of half dead tulips and irises, which you have to put in the enclosed vase. Flowers are much worse in person - petals look diseased.

I received flowers for Valentine's Day from ProFlowers. They were the worst flowers I have ever received. The flowers were of very poor quality; many of the stems were broken or the rose buds fell off the stems when I removed them from the "do-it-yourself" assembly kit... very romantic. I have never been so disappointed upon the receipt of a gift and cannot believe that anyone would be so lazy as to orders flowers from this business. Read the reviews online... one man said it well "A great way to send a cardboard box to the one you love."

Not worth the money. First of all they come on a Fedex truck in a do it yourself kit....so whoever you’re sending them to on Valentine’s Day (or other occasion) has to unpack them, arrange them and everything themselves. When online it doesn't even mention that. It seems like they’re going to come already made, in the vase and everything. But nope, they are not full or vibrant as the online pictures appear to be. A lot of false advertising. I ordered the rainbow long stemmed roses and they have NO red roses in them even though the online pictures appear to show them. They are Walmart quality roses for 10x the price. The only good thing is that they arrived on time... But for $20 in shipping costs they better of.

My husband send me flower, chocolate and a bear for Valentine's Day. He paid over $100.00 for this order. The flowers were fill with dried leaves and the roses were so small and look nothing like the pic online. The bear was so small and hard. It was poorly made with one ear to the top of the head and the other on the side. It was delivered via UPS and was left at my door step all day. Would never recommend this company. The worst.

If the sender weren't my husband I would think someone hated me and was playing a joke. This is the 2nd time I received roses of extremely poor quality from ProFlowers. I received the roses pictured below on Wednesday. Followed the care directions to a "T" but when I came into work the VERY next day, they looked like this.

I received a dozen pink roses today from my fiance for Valentine’s Day!!! I was very disappointed with the quality!! They are wilted, flimsy and brown around the edges! He called to ask if I received them but I didn't want to describe what they looked like, didn't want to hurt his feelings!! Therefore, I will not disclose the order number so he cannot be reached by your company and upset!! The flowers are pitiful in the fullest!!! Thanks for the wilted flowers.... Proflower!!!

Just received my flowers which my husband had ordered for me and I pull them out and they are all dead! They are terrible. It is sad they actually sent something like that to a customer on Valentine's Day. Please don't order from these people. Horrible! There was supposed to be 100 blooms - the blooms are all dead except for about 4 and even those look brown and wilted.

My husband purchased a 29.99 bouquet of roses (for me) for Valentine's Day. The description was a vibrant rainbow assortment of 1 dozen roses (including red). When the arrangement arrived, it was pathetic. I received 12 roses (none red), all pastel - pink, yellow, peach white. It looked more like an Easter arrangement. Half of the flowers were brown and on the verge of turning - 2 of the flowers looked flat - like someone had sat on them...lol. Maybe 2 of the flowers were actually in good shape. Very disappointing - especially if you are trying to make an impression.

Decided to order my mother a beautiful bouquet of multi colored flowers for Valentine’s Day and when I saw what was delivered... let's just say I was highly upset! The roses I paid for looked absolutely nothing like the roses if I can even call it roses that were delivered! I'm so upset that I wasted money on ProFlowers and even more upset that my mother received that. I would NEVER IN MY LIFE ORDER FROM PROFLOWERS!!

The flowers came extremely wilted and dead. When I called to complain, they offered me a store credit. Why would I want more dead flowers? Finally she gave me a refund but it was so disappointing to receive these flowers on valentines day. What a waste of a sweet gesture by my bf.

I, like everyone else placed a order online. We were sending flowers to a friend for her birthday, when I placed the order I didn't know she would be out of town. I found out a few hours after I placed the order. I immediately called and changed the delivery date. The CSR assured me everything was changed and they would be delivered the following week. Well that definitely was NOT the case. The flowers arrived on the original date and were placed in the DOORSTEP! To a home no one would be at till the following week! Luckily her sister was still in town and was able to swing by and grab them and place them inside.

I tried to do something nice for my wife for Valentines Day but instead I embarrassed her in front of her co-workers because they sent her DEAD ROSES. DO THEY KNOW WHAT DEAD ROSES SYMBOLIZE?

My husband sent me what he thought was a beautiful arrangement for our first Valentine's Day as a married couple. I received it at the office in a box and when I opened it I was surprised, and not in a good way. The arrangement was completely green! No color whatsoever. I had to cut off the ends, add water and plant food and arrange my own flowers. I called my husband and needless to say he was very upset and disappointed after I told him this.

I wanted to buy some flower for my beloved one, so I saw a good deal for $19.99 then I added a note with costed an additional $3 dollars. I was then showed the shipping options, so I selected the one for Valentine's Day. Ok it charged me a $9 shipping fee then I was like ok, then I selected the PayPal option and to my surprise It asked me to accept request for "future payments". I accepted it right away. It charged me $54!! I got a confirmation email and I was like what the heck?!?!?!

I decided to use Proflowers after hearing an advertisement on the radio. It sounded like a great deal, but what started out as $29.99 ended up being $65.95 after the various shipping and delivery charges. I decided to order anyway because, after all, I love my fiance and wanted to get her something special. When the flowers were delivered they looked nothing at all like the photograph online. I expected a little variation but the reality was something akin to false advertising. I was embarrassed and felt terrible that my fiance received this joke of an arrangement for all of her coworkers to see.

Regarding my Valentine's roses for 2015. Second time I used ProFlowers. I should have learned my lesson the first time. I paid $106.91 for 2 dozen roses to be delivered the day before Valentine's day, with 3 days notice. I paid $16.99 delivery + $4.99 guaranteed delivery on 2/13 + $4.99 care and handling. So $26.97 in delivery fees total! But I wanted the flowers to arrive to my wife's school on time and in good condition.

I ordered tulips and a free vase which was 20$, the total with shipping was almost 40, for my girlfriend and the flowers were completely dead. They were brown and they crumbled off as she opened it. WAY TO GO PROFLOWERS, I will never order from you again and your customer service is terribly.

After spending hours on the phone with multiple representatives and $100 later, I can to CANCEL my order. Proflowers is completely unprofessional and simply DO NOT CARE about your business. I placed two orders on Thursday for SAME DAY DELIVERY, just to be notified that it cannot be honored. I accepted with disappointment that my orders would be delivered the next day, just to be told AGAIN they could NOT be honored. After going around and round with customer service and spending two days on the phone with customer service my mom nor my sick grandmother will receive their flowers for Valentine's Day. Thanks a lot Proflowers!!!!!!! A very pissed off now NONCUSTOMER!

Just received the valentine's flowers for my girlfriend yesterday.. Take a look at the pictures below.. Guess which one is on the website and the one I got.. Price of the flowers were $33.00.. Billed $66.00 for shipping and handling.. SCAMMER.

I ordered flowers to arrive at my boyfriend's work for Valentine's Day. It was the "hugs and kisses" bouquet. The flowers and leaves at all obviously been frozen and then packaged...they were wilted, wet and dead. The instruction said to place the food crystals in water and let them sit for 3 to 4 hours and they would bloom. Surprise, surprise...after 24 hours in this "magic mixture" they are still dead. Their guarantee was to respond to emails in less than 10 hours. It's been 24 hours since I complained about the dead flowers and I've sent three emails...still no response. So I finally called their customer service number and the only thing they offered to do was send another bouquet of flowers. I said," just what he needs more dead flowers a week after Valentine's Day." They gave me no option for refund.

I sent an arrangement of flowers to my wife at work for Valentine's day. They were a total disappointment. They looked half dead. Their ad is very misleading if this is what one gets after spending so much money for their flowers. I could have gone to our local market and got a much nicer arrangement for a lot less. I will never again order from this company.

I ordered flowers from ProFlowers online for delivery today for anniversary. They never arrived. Called customer service and they told me they were closed and said I'd get them tomorrow and I told them I ordered them for today, not the next day. Very frustrated and dissatisfied. Will not make any plans to use their service again.

Well I got flowers from them a few weeks ago and they were beautiful but today's flowers was a total let down. When I called the company I talked with a girl for 30 mins and she kept putting me on hold. I will never order from them.

I ordered flowers for my 4 daughter in laws for last year Mothers Day. They were delivered on time. BUT they were the ugliest and worst flowers. They looked nothing like the pictures. They were just flowers in a box with a vase included. No arrangement. They were just awful. My advice is to contact a florist in your area and order them directly. These flowers are horrible.

When I ordered from proflowers.com I expected to pay around 55 dollars for the order of flowers to include all the costs. When I actually looked at my emailed receipt there were so many additional charges, it almost doubled the cost. I also had a 20% off coupon. I will never use them again and I urge others not to either.

ProFlowers has the most ghetto people working for them. Canceled my order. They said I would not be charged and then took the money out. Anyways six days later I have Ben waiting for ''call back" and nothing yet. Worst company ever.

Advertised flowers for $39.99 with a 20 % discount. By the time you confirm, they add all these additional charges to bring the total to $79.00. This is the second time I used Proflowers for flowers for my daughter in another city. The first time, they missed the delivery date (they did give me a refund). This time, I didn't know the total amount until "I confirmed"... Not $39.00, but $79.00... Never again... Call a local florist... They will give the total amount without trying to hide it.

Beware! ProFlowers has a LOT of hidden fees that they don't tell you about during the ordering process!!! Substantial fees. They are not upfront about what anything costs! I will not use them again.

I purchase flowers from PROFLOWERS for 29.99 and a Vase for 6.00 and the total came out to $74.85!!! I was charged Care and Handling, Standard Delivery and Guaranteed Delivery. The same order on 1800FLOWERS.COM comes out to 59.00. I will never shop at PROFLOWERS again, and I will let people know that they upcharge and take advantage of people. All The Frills: $29.99. Pink Blush Glass Vase: $12.99. $3 Off Your Vase -$3.00. Care & Handling $4.99. Standard Delivery $14.99. Guaranteed Feb. 13 Delivery $9.99. Tax: $4.90. TOTAL: $74.85.

What I got was nothing like the picture. I spent over $50 once. They added shipping tax etc. for 20 tulips. I ordered the 16 inch. I got short wilted, stubby tulips. Really sad looking. Well, once burned...

I placed an order to be delivered after three day then realized I made a mistake. I emailed their customer service several times and never got a response. Tried to contact them through Paypal and never got a response. After two days they charged me and sent my incorrect order even after my attempts to cancel it. I still have yet to receive any email or call back. Worst experience ever with an online florist.

Why woman wouldn't want twice as many flowers right?

I ordered what I thought was a reasonably priced 2 dozen flowers. When I checked my credit card, I discovered the total price was almost twice the advertised amount. Upon talking to a customer service person, I was advised that there were four (4) additional charges to the cost. I then went back to their web-site to recreate the order. They never revealed the total cost until I entered my info. From now on, I'll go through a live person, no more click and order for flowers…

I have received flowers from this company a number of times. Every single time the product is beyond terrible. The flowers are dead and the roses are completely misrepresented on the website. False advertising? I think so. If you really want to send flowers that make your recipient cry and feel even worse than by all means, go ahead and use ProFlowers. I cannot believe the quality of these flowers and the fact that this company even still exists. It's hard to tell your s/o not to send you flowers because they are awful and depressing.

I just sent a Valentine arrangement (via the ProFlowers website) to a friend. I assumed there where shipping charges, but when ordering it does not show the amount UNTIL YOU SUBMIT YOUR ORDER. Ordered a "special" bouquet for $19.00. Shipping fee was $12.99, Valentine delivery fee $4.99, handling and care fee $2.99 and then taxes. So, I paid $21 in delivery fees alone for a $19 bouquet. I called the 800 number immediately and after listening to the prompts - was on hold for 5 minutes, was disconnected. Nowhere on their site does it say there was an extra charge for Valentine delivery, nor handling and care fees. If I had read all of their poor reviews ahead of time, I would have never ordered. Live and learn the expensive way. I'm going to have my friend send me a picture of the flowers when she gets them. I am expecting another disappointment.

I have used ProFlowers a couple of times. Every time I get their emails, there is this great advertised price. However, once you log in, fill out the paperwork and give your credit card number, at the last possible minute, extra charges appear. For example even if the website says "$4.99" weekday shipping, they charge you more - three times more! So, I called. Again, you have to start your order over again, from the beginning, go through every screen and then, after the customer service agent has you invest another 20 minutes - minimum - of your time, the mysterious charges appear and she or he tells you that it is because of this or that and that they have no control over it. The real problem is the reason for the extra charges is hidden until the end (literally the last screen) in the hopes that you have invested so much time that you will continue with the purchase.

I am not the type of person to write reviews of negativity only good vibes if I feel the need, however after seeing the quality of the flowers I ordered my girlfriend for valentines day, I felt I must comment to make other consumers aware of the terrible products. I am a business owner, and if I put out a product that looked like this, I would absolutely refund the customer no questions asked. The worst part is I started dating this girl less than a month ago, and she is everything I could ask for, but lives 2 hours away from me, so it's hard to meet face to face on a regular basis. I wanted a great first Valentines Day for the both of us, now my first impression for her will be that I am a cheapskate, and ordered cheap flowers, from a knockoff bargain center. I am truly devastated and proflowers has totally ruined my first valentines Day more than words could ever express.

I ordered flowers online expecting to pay $49.99 for it to be delivered. Placed my order with a credit card and still thought the worst case scenario would be that I pay maybe an additional $10 for delivery. When I got the final bill, it was --- amount charged: $77.48. I was stunned. I immediately called to cancel the order. It took me 15 minutes to get through. I spoke to a woman who told me that she could cancel the order and that I would receive an email within 10 minutes. I waited 2 hours and received no email. I called back and got a male rep this time and was told the same thing. I waited another 2 hours and still no email.

I had an order placed and ready to go for 3 flower bouquets, all going to the same address. After completing the entire order including entering payment information, I was shown an order summary with not 1, but 3 standard delivery charges, plus 3 charges for "guaranteed delivery" on the standard delivery date I had selected, plus 3 care and handling charges. The delivery charges ended up being more than the cost of the flowers, despite all 3 going to the same address. The hidden and inflated delivery/handling/care charges are bad enough, but to charge them 3 times is borderline criminal.

I recently saw an Ad for a dozen roses for $19.99. I went to the website where it shows you a price of $19.99 in the beginning of transaction but when you finally get to the end you see the extra charges of Shipping and Handling as well as a Delivery charge! I called Pro Flowers and asked where I could pick up the flowers... their reply was "you cannot!" So I asked to have the hidden charges removed since it was advertised at 19.99 (with No Option of No Delivery), yet the total came to almost $40.00!! If you're going to advertise a price you must be held accountable for that price!! Please help me show this will not be tolerated and Boycott ProFlowers. I'm also filing a complaint with the Better Business Bureau. Regards.

I ordered flowers for my mom for Valentines Day. It was a sweetheart roses bouquet for 19.99 plus shipping it said with free chocolates and a free vase. When I placed the order it didn't show me all the charges. I received a detailed invoice via email. It went from 19.99 to 49.98. They charged me 19.99 for the flowers, -9.99 for the vase, 12.99 for standard shipping, 9.99 for Saturday shipping and 2.99 for care and handling, plus tax. So my Saturday shipping fee covered the price of the vase that I actually paid for!! This web site is a joke. Very misleading wouldn't recommend to anyone!!!! I don't understand why I was charged twice for shipping Saturday or not.

Proflowers has been running ads on major TV cable networks, the Military Channel is one. Their ads are slick & glitzy, picturing beautiful arrangements of roses, offering a 50% "discount" if you enter a "promo code", top-quality service & delivery, etc., etc. I "bit"... hook, line & sinker, & placed an order for one dozen "mixed roses" with a "free" vase. Total was to be $19.99. Once I placed the order, I received a short time later an email from this company informing me that, in addition to the $19.99, they would be charging me an additional $12.99 for "standard delivery", an additional $4.99 for "Saturday delivery", and another $2.99 for "care & handling"... "new" total = over $40. Quite an unwelcome "surprise", needless to say.

I live in South Carolina with my sisters, and we recently ordered flowers for our mom in Oregon. The order was (from my confirmation email): 30 Sweetheart Tulips w/ Rocky Mountain Chocolates, and w/ Glass Tulip Vase. I paid extra to have this order delivered on Saturday.

The first time the girl had nonstop computer problems and I had repeat myself 10 times. The second time I called because there was no card or food and the box was rough. The guy on the phone had no compassion, and made me feel like he didn't care. He was quick and really didn't fix anything.. Very unhappy. I don't think it is worth the price either. I could have got it delivered and cheaper in town. Not again.

Placed order Friday AM for Monday delivery. Floral selection not available, notified by e-mail, fine. Monday at noon, receive e-mail to notify can't deliver "due to location". Spend 30 minutes on hold with Proflowers, 30 minutes on hold with sister company. When asked why no one communicated earlier so I could make alternate arrangements, I got a feigned apology. Told I would have to pay $40 upgrade to get them delivered a day late, the day after I requested after they failed to make the delivery on time and substituted the arrangement I declined.

I ordered flowers from ProFlowers for a funeral. I was mortified when I saw what arrived!!! They were wilted and not even arranged. It looked like someone went to the discarded flowers and plopped them in a vase without arranging them and then delivered them to the funeral home. I apologized to the family who had lost a loved one but I still felt humiliated. I paid a total of $101.35 for these flowers and I feel like I got cyber robbed. I am adding an image of what I ordered and 2 of what was delivered. 2 different views. Don't buy from ProFlowers!!!

Purchased the Lots of Love bouquet to be delivered. Was very highly upset at the appearance of the product. Everyone knows that companies use the best picture of a product, but the flowers I received were absolutely nothing like the picture. There were blooms that were hanging to the side, not standing erect. While I knew they could still be buds, these flowers were very small. Honestly, my local grocery store or Walmart has flowers that are much more beautiful and bountiful for much less. Highly disappointed. Will order from a local florist from now on. Below are pictures of received flowers.

ProFlowers has some beautiful arrangements available for purchase. I cannot understand why the delivery charges are allowed to be so high. If I place an order for an arrangement that costs $39.99, by the time I get my final total it's almost $65. Where does this make sense? $15 for shipping? Another $3 for handling? and a $6 tax? You're ripping people off. Arrangements are almost doubled by the time you get to checkout your order. Back to the old fashioned way of buying the flowers myself.

A couple of weeks ago I placed 2 Orders to be delivered to 2 different locations for 2 family funerals. They were supposed to be EXACTLY THE SAME IN VALUE AND APPEARANCE. WHY? Because I PAID EXACTLY THE SAME AMOUNT FOR BOTH ORDERS AND ORDERED EXACTLY THE SAME ITEMS.

I had to write to tell everyone not to use ProFlowers. Like everyone else, I ordered online thinking everything was okay. I got a receipt and everything saying it was okay and it will be delivered on Friday. Came in to work Monday morning to an email to say the funeral arrangements I ordered didn't make it. I was so upset. This was a very loyal employee who we consider family. So I called and they said it was a system problem but they could have notified me way earlier. I will NEVER order from them again. NEVER.

I cannot control when someone uses ProFlowers to send me flowers. The picture of what is ordered and what is received is so far from accurate. They are correct, the roses arrive in bud form. But even opened, this arrangement would not look close to the advertised picture. And, one of the rose buds just dropped off. They say the roses are from Equador, but I've seen Equadorian roses and they are large. No way. The customer support people are terrible, but I guess I would be like that if I had to spend my day talking to angry customers. You would think they would be more understanding as flowers are a gift for special occasions, when someone is ill, to cheer people up.

I ordered for a flower which was sent to my email shaped like a cake and design with flower colors which my wife love. I couldn't wait but I ordered the flower and six chocolates in a box to be delivered to my wife. She received entirely a different flower with one chocolate in a box. All attempts to resolve the issue failed. I spoke to a supervisor named Gene (Don't believe she gave me her real name) and she was very rude. All attempts to contact other supervisors failed.

I had placed an order on 17th Dec 2014 for a delivery to be done on Jan 5th, 2015 for a special friend of mine for a special occasion. Today on Jan 5th I call at 12 noon and ask them the status and the representative informs me it will be delivered by 4:30 PM. Then after several hours no update, I called back to check and the representative now on the call informs me it has been rescheduled to Jan 6th, 2015 and there is nothing they can do about it. To top it all she offered me a 40% discount for the next purchase. Really, dear do you? I would place an order again with the kind of crappy service you have given me. I asked for a supervisor and she puts a long never ending hold and the call gets disconnected. No call back from them.

See what arrived, versus their website photo and description. Deceptive. 'Santa's coming to town in style this year. Whether as a gift or a playful centerpiece, this keepsake ceramic Santa boots pot overflowing with an 8-10" tall red Kalanchoe plant is the cutest choice you can make. Red Kalanchoe plant, Santa's Boots pot included, 8-10" tall, Includes care instructions, Item #30044907, Santa's Boots.'

The first picture is what Proflowers shows on their website. The remaining pictures are what I actually received as a gift. The three flowers in the smaller vase were broken on arrival. I have had these flowers 3 days now and as you can see they are nearly dead. They have NO smell at all. My out of state family has sent me flowers from here many times and each time, half the flowers and greenery go right in the garbage because they are dead. I don't know if I have the heart to tell my family that they are being ripped off every time they send me a bouquet of nearly dead flowers with no smell. What a rip off and just depressing.

Hi I just received order # ** . It is a sleigh with a candle. It is CRAP - the runners are wobbly and it turns over. I am of a mind to light the candle and let it turn over and burn my house down and sue pro flowers. You need to change your name. There is NOTHING pro about this. This thing looks like it was made in china ~ duh.

I wanted to inform you, the florist you sent your business to is a joke. Flowers by Rogers Inc. They stated the arrangement was so horrible because you failed to pay them properly. I'd like for you to see what was sent versus what I ordered, I've attached pictures. But first I'll tell you what happened. I ordered flowers Wednesday for my grieving grandmother. I sent my mother to the house to wait for the flowers and to ensure they made it without issues. She waited and waited until 10pm when finally I told her to go home and called your customer service line. Your reps told me the flowers showed delivered. I spent an hour trying to get your rep to understand that was impossible so her resolution was they were stolen. Also impossible due to the community my grandmother lives in. Also offensive. Finally after we determined they in fact were not delivered, I asked what would be done for our inconvenience, she told me she would not charge me the delivery charge to deliver them Friday (today). I said I was appalled to even think she was considering charging me again for your mistake.

I ordered flowers for my mom using ProFlowers and I did this on the internet. Initially, the purchase looked really good and I was happy with the price until the total amount was revealed. On the ProFlowers website, the shipping cost is more less hidden on the far bottom corner of the screen. In fact, you have to scroll way down to see the shipping cost which is a ridiculous amount that's more than double the price of my order!

I won't say anything because the picture shows everything plus the customer service did not make me happy even after I called and complained about this mess and I am very disappointed!!

I wanted to have ProFlowers send something to my wife who was in the hospital over Thanksgiving. When it didn't show up on the desired date, I checked my email to find that they couldn't make the delivery date and wanted to know if I wanted to change it. Being it the Thanksgiving, I called the special number and spoke to a "Customer Service Rep." After they took the replacement order they made the promise (and they should never do this) that it would be there the next morning at the hospital. I was hoping for the best. The next day came and went, so I called the hospital front desk to see if the flowers were delivered and there was nothing there. I then checked my order online and found that NO ONE had picked up the ProFlowers Order for delivery. I immediately called and cancelled the order. Then on top of it all, they claim that they would only credit me a partial refund for a waiting period. So I called again and got the runaround. Eventually, I did get the full refund, but I will NEVER, and I mean NEVER use ProFlowers again.

I placed a special order of a bouquet for my Mom a few days in advance (obviously for a special day). On the 11th hour they sent me an email telling me they could not put together the bouquet that I had selected but could send their own choice in place of mine because they could not fulfill my selection. So now that I no longer have the time and resources to select the bouquet of my choice, I now have to settle for a random bouquet selected by a local florist. I am so completed disturbed, furious and outraged. This practice is so infuriated and is clearly taking full advantage of my helpless position. If I wanted to have a random inferior crappy bouquet sent to my mother on her special day, I could have chosen hundreds of other providers. I originally chose this company because I was able to make a specific choice amongst many arrangements well in advance and to be able to relax the day the flowers were to be delivered.

I am truly disappointed in your online description on how flowers to a recipient, in this case a loved one. Don't know if I didn't read fine print or what not, but as a customer I am lead to believe that I am ordering from you. You then have a local florist in Tampa that delivers the flowers in a vase and fully bloomed and my partner is overjoyed and overwhelmed to see how much I love her in the effort I have made to relay that message. In your I am sending flowers in an ugly cardboard box to her job, in front of her coworkers. This is not a traditional way of sending flower to a loved one at her place of employment and this is where your website is misleading. Luckily I wasn't sending flower to a funeral of a dying family member. Well as you may notice I am not happy about this whole ordeal and will post this same email on any online review site I can find. This is extremely embarrassing and don't think I will be able to look at my girlfriend in the face when I get home. #Veryunsatisfiedpreviouscustomer

I had used Proflowers many times before. I decided to send flowers to my daughter, who had been sick for an extended amount of time. I wanted to surprise her. That didn't happen. The express delivery was delayed a day. I was told they had to substitute my selection with a different one. They were supposed to be delivered the next day. They gave me a $15 credit for the inconvenience . The next day my order was completely canceled and they said they couldn't find a local florist to deliver them. That wasn't true. My daughter has florists all around her in Indianapolis. I have called literally 7 times. Keep getting promised a complete refund. It's been three weeks and nothing refunded. So upset!

I order flowers for my friend's birthday last month. It arrived on during that day which was good. But the flowers wan not last long, it fall off in 2-3 days. The chocolate candy was melted when it arrived. I definitely not order from this business again.

The package was sent to Michigan for our son's birthday. They arrived in 2 pkgs. The lid was ok, but the pumpkin cookie jar was smashed to smithereens! There was no packing slip, but will be or was charged to my credit card. Very disappointed, and will not order again, that is for sure.

My daughter was being initiated to her sorority. Thought sending her some flowers since I couldn't be present for the event would be a nice gesture. I shopped around online and went with ProFlowers. I'm not a fan about online shopping, first of all, just because you really don't know what you're actually buying. Many times, it's a big disappointment, what you're buying isn't really what you get - false advertising. And that's exactly what happened.

Ordered flowers with vase for $ 39.99 and my account charged $ 82. Standard Delivery: $14.99 - not requested. Morning Delivery: $14.99 - requested morning delivery. Monday Delivery: $4.99 - Monday delivery?? How about Tuesday, Friday?? is more expensive? Care & Handling: $2.99 - I must pay for care and handling?? This is my responsibility to secure delivery? This is a rip-off - watch out - never again PROFLOWERS. Suggestion: please change name to: RIPP-OFF FLOWERS.

Ordered funeral flowers, large spray. Went to funeral and flowers were not there. Paid $100.00 for the 24X43in and their vender sent half dead flowers and nowhere near the size. ProFlowers defended the vender. Watch out, you think you're getting a particular arrangement but their venders can send whatever they feel like. ProFlowers will not refund money. Scam!!!

I ordered flowers from ProFlowers on the phone and was told my order would be $46.22, but I was charged $96.22. I have phoned three times and attempted to email the customer service to no avail. I am out almost 100 dollars for a very mediocre bouquet. I would recommend that you stay away from this company and all of its affiliates because they are not honest.

I ordered flowers for a friend in another state for her birthday. I received an email confirmation first of the order, then two days later that my flowers were delivered. Two days after that I got a phone call from the florist saying they couldn't find the house. They did not have GPS or mapquest. I tried to give them my friends phone # to call for directions, but when I asked them if they would remake the three day old arrangement they hung up on me. Proflowers then send me a cancellation notice two days later, and still has not refunded my money despite multiple calls and emails to customer services. Stay very far away from them.

This is what Pro Flowers quoted as "filled to value" on an order totaling $54. The base price of the arrangement was $29.99 with significant delivery charges, and I appreciate that it requires time and money to deliver them, so I'm not complaining. This is a photo of what arrived. Beware that if you choose "Florist's Choice" for an order, there is no commitment by the company to offer arrangements that are comparable to other $29.99 examples on their site. Attached is a photo of what arrived for a memorial service. The few flowers that were in the arrangement were fresh enough, but it came in a bud vase with a lily, a few small carnations and a few other stems of stock, etc.. When I contacted the company, they first offered a 40% off my next purchase coupon. Promotion for another purchase instead of compensation for a poorly executed order. They then offered $5.99 as a refund saying it was a 20% discount off my base order.

I am very disappointed with pro flowers...sloppy work pro flowers. We will never order from pro again. The price was outrageous and the design was unappealing to the eye.

We had ordered an expensive bouquet for our daughter, who was recovering from a serious car crash, but it came with broken off buds and the stems were all cut too short for the vase. ProFlowers customer service department ordered a replacement bouquet, which would also include Rocky Mountain chocolates and a teddy bear, all at no extra charge. The chocolates arrived covered in MOLD and were ROTTEN! The company gave us a refund on our order and that is it! I am currently in the process of contacting the NC health department's agricultural division about this order and ProFlowers delivery of mold ridden chocolates. We have never experienced anything so horrible with an order, and our daughter was sickened at the sight of this delivery. We will NEVER do business with ProFlowers again! In fact, they need to be reported and fined. We will be working on that so that no one else has to go through such an awful, disgusting ordeal.

I ordered 3 dozen roses, and the package arrived damaged, glass shattered and they only sent 18 roses. I couldn't believe I paid $89 to have crappy service, and shorted product. They gave me the run around partial refund 3-7 days wait.

Ordered flowers that showed up smashed and wilted. They didn't last 4 days despite following the care instructions. Not worth the money I spent. I will not use or recommend them in the future!

I wish I would have read the reviews before trusting this company. The only thing I can Say is most of you should be happy you actually received. The flowers you ordered, unfortunately for my wife she never received anything. And when I called I was told the flowers had been delivered, then a few min later I was told they are still out doing delivers.....I paid for a product and service and got nothing. It was a waste of $70.

Charged double for shipping and called and they did not cater to my needs or fix the issue. I have a worldwide blog which I will be pushing to never order from proflowers. #NEVERAGAIN

I ordered the "200 Blooms of Sunshine" and got the "21 Wilted P.O.S." bouquet. This company needs to go out of business. Shame on me that I didn't learn my lesson the first time I used them. I had a similar experience previously and I gave them the benefit of the doubt. I truly believe that when the local florist gets the order from Pro-Flowers that they literally grab scraps off the floor to fill these orders. I will NEVER use them ever again and neither should you!!!

Placed my order and the final price was far more than I expected so I immediately called. They told me that it had already gone through and they would not change or cancel the order. 3 minutes????? They refused to help me besides removing part of the shipping cost, which will take at least a week to be refunded. They assured me that the arrangement would be delivered by noon the next day. After that time it was pretty pointless and a waste to money to send. Of course they did not get there until 3 pm. My friend sent a pic and they are all squished and not attractive once placed in the vase. NEVER again. Waste of A LOT of money.

Today is my parent's 50th wedding anniversary, I called ProFlowers this morning and ordered the usual flowers and chocolates, they confirmed delivery for today and debited my card within seconds. At 4:55pm, I get an email advising they will not deliver today and it will take them 5-7 days to refund my card!! By this time it's too late to get another delivery service. Worst service ever, no more ProFlowers here!!

Went to ProFlowers Website to order flowers for my daughter's birthday. To find out another company had a link on their page, you don't realize this until they got your money and a confirmation email. Called ProFlowers to be told they are aware of this. They did nothing to fix this problem. Will never use them again. Short answer, the other company failed and the service was horrible.

I ordered a floral arrangement for an out of state funeral. The arrangement was pink with lots of yellow flowers, very tall and gracious, full of life, which reflected my beloved aunt. The arrangement that was deliver was such a dark purple it looked brown and was falling over to one side, not a hint of the pink or yellow that was photographed. This arrangement was a complete embarrassment.. We are not able to attend, as the funeral was in Maryland and we live in Arkansas and my husband was recently released from the hospital with oxygen tanks. This is total fraud; bait and switch. Horrible products.

I ordered the arrangement providing all nec. info. I was charged for next day delivery and week end delivery for delivery on a Sunday. Late Sunday night I got an email that they were unable to make that arrangement. I spoke to someone, they apologized, told me they refunded all additional charges and would deliver a similar selection on Monday. Late Monday I got an email telling me they could not find a florist to deliver the flowers but would do so on Tuesday. I cancelled my order. Don't ever use this company!

I won a 50.00 gift certificate and when I try to use it proflowers is telling me it is already used and will NOT honor even though they know I did not use it. They insist that I as the customer be placed in the middle. They know I have no way of proving to the radio station that I did not use it. They would not use a manager discretion choice to make it right with their customer. Also detected several untruths told by "managers?" Jeremy and Bill. I will not ever use this uncaring for its customers company!!

BE AWARE THIS COMPANY!! Do not order flowers from them. I would give them zero stars but since it was required I had to put one. I ordered flowers for my grandfather's funeral which I could not attend so I sent flowers to my grandmother. But guess what, she never received the flowers and they kept calling me and telling me that they couldn't find anyone to delivery that day so they would get them to her the next day before the funeral. I was mad but agreed because I thought maybe it wasn't their fault, maybe it's snowing. So I called my Dad to see if my grandmother received the flowers and guess what she didn't!

I ordered the flowers for my wife who is currently staying in another city. The bouquet has a horrible arrangement. It is mixed with very large flowers with very small flowers in the vase. The color is not matched well. Moreover, it didn't carry any flower fertilizer! I contacted the CS but they said they provided 20% off coupon for next purchase. I will never use that again!

My son sent flowers unfortunately from ProFlowers for my birthday which is also Mother's Day. The flowers arrived DOA, so I immediately called them. They sent a Gardenia plant with not even one open bloom. It is now a month and a half later, with no open blooms on the Gardenia Plant - from May 10th to June 18th - not one bloom! What a waste of time and money ProFlowers is. They get rich at our expense! These flowers had a sentimental value to me too as they were from my son. I'd advise everyone to steer clear of this company. It's a wonder that they are still in business ripping off consumers.

I recently placed an order for the "perfectly pastel" bouquet as a nice gesture for a friend that recently lost her younger brother. She was gracious and sent me a picture of the flowers. They were absolutely horrible! They looked like barely a handful of weeds. The bouquet was sparse to say the least. The presentation was atrocious! I'm so embarrassed. Just thought you should know. The pictures below are, first what I ordered and second, what was delivered.

Made an order from Proflowers for Mother's Day and got I would say an average at best arrangement. The problem came when I'm billed again the following month for the same amount through Paypal. Sent email to them concerning this matter and was told a computer glitch was the cause and a refund would be given. Ok, then they tell Paypal that I signed up for a subscription and they would agree with Paypal as a courtesy to let me out of the "agreement". A blatant lie and totally contradicts the email they sent me as an apology. After going through the trouble of changing my Paypal account information and getting this behind me, I'm through with Proflowers forever. Cost after all of the extra fees and shipping is really no less expensive than using your local florist, but that issue was not the focus of my complaint, just saying...

I ordered the "Full of Love" Bouquet and upgraded to the deluxe size. I am completely disappointed in what was delivered to my sister. The type, style, and amount of flower, differed completely from the description. I was very peculiar in which bouquet I was looking to order, and expected my purchase to be close to what was described. The flowers did appear fresh, however, were not bursting with blooms or full, as listed. Complete rip off. Do not choose ProFlowers. I called a service rep to complain. They offered a 20% return (not including the delivery, tax, ext) which was only $10. I spent $69 total and do not feel $10 appropriately compensated the purchase.

I received an order last week as a gift from my cousin and I could not stop myself from writing to inform ProFlowers of my complete dissatisfaction and complete awe of what I received. The quality of the flowers is ridiculous. Attached you will find photos of my order. Is this how ProFlowers treats all their customers? After reading many reviews on here, I can truly say the answer is YES. These flowers seem to have been removed from the garbage bin and put in a box and mailed to me, or rather leftover flowers from a funeral. The stems are cut in all different sizes, I would have had to fill the vase to the rim for them all to receive water. There is even one rose without a stem at ALL!! The instructions also state to add flower food packets to the vase, those of which were not even included in the shipment.

I ordered a package with Shari's Berries & Pro Flowers, where I was to receive 1 dozen roses & 6 chocolate covered strawberries, for Mother's Day. The "deal" was advertised for $39, but by the time they added in their various shipping & handling fees, my final bill for this "special" was $79.95. Which is fine, it was entirely up to me whether I wanted to OK the charge, and I did. However, this is what I got for my $80: First, they were apparently unable to deliver the package on the weekend where I live, so I had to have them delivered on the Monday following Mother's Day. Then, when the package was opened, I discovered that they had sent 11 roses, not the dozen promised. Still OK with it, not overjoyed, but OK. But then, even after following all of their instructions to the letter, we awoke the following day to find four of the roses wilting & dying. According to their paperwork, the roses would last at least a week, not 12 hours.

I ordered funeral flowers from Pro Flowers and guess what.... they were delivered to a different viewing and Pro Flowers tried to convince me the body was at a different funeral home even AFTER I spoke with the correct/original funeral home. I would never ever trust any event to this company. You don't get "do overs" on funerals.

For the first time, I received a dozen red roses from ProFlowers on Valentine's Day 2014. I was shocked, very poor quality. Smallest roses I've ever seen, 2 were broken, 8 never bloomed - started fading within two days. The thing is that I've been placing orders with ProFlowers for about 15 years and now I feel embarrassed for ordering such poor products for a lot of money. Will NEVER use their services again and recommend you use a local shop.

On May 21st, 2014, I placed an order of beautiful colorful roses for a dear friend of mine for her birthday. I was expecting a local florist to deliver the beautiful roses. It didn't state in their website that the flowers would be delivered in a box via FedEx, so I assumed the shipping charges were for the usual delivery of the finished arrangement. I complained and they gave me a full refund, but the flowers were already out for shipping. So the recipient would be getting the flowers regardless. She won't be getting the "wow moment" of seeing the arrangement being brought to her, but at least she'll get a nice arrangement, or so I thought. I've enclosed an image from the website of what I ordered and what she actually received. They totally ruined the moment, TWICE! Although they gave me a refund, it's not about the money. It's about creating that special moment. I consider this false advertisement up to a certain extent.

This was the letter I wrote to their customer service - still no response: "I can't begin to express how disappointed I am in your service. I had ordered 2 Mother's Day floral arrangements and had the order confirmation. I received no other communications to find on Mother's Day (When I was out of the country) that the orders were somehow deleted from your system. When I inquired, your service responded not to worry, your cc won't be billed. NOT THE POINT!! A gesture on a special day was lost, leaving 2 incredible women without the attention they deserve. Further, you have made no efforts to try to make this right. I am appalled by the order errors, but even more so by your lack of caring."

This Mother's Day, I received a box of dead flowers from Proflowers as a gift. Contact with them resulted in their offering me a store coupon for any of their related companies. I received two separate emails from customer service making the same offer which I accepted in a timely manner. They then emailed me with a confirmation that the store coupon would arrive via email. After 3 days, I contacted them again as I had no email coupon. A third customer service employee advised me that there would be no store coupon and the sender had been reimbursed instead. This would have seemed fine with me except that I already had two offers confirmed for my coupon to replace the dead flowers and this is now a rather dishonest resolution.

Be very careful when ordering from ProFlowers especially if for a special occasion, not only can they not get things correct, they are NOT willing to correct their mistakes. I ordered the Three Dozen Long Stemmed Red Roses with Ruby Vase for $74.95 yesterday for my 3 year anniversary - today. The delivery came but instead of the 3 dozen roses, we only received 18 in a different vase (looks like the Elegant Ruby Vase). I am very upset as I was looking to get the 3 dozen roses for my 3 year anniversary.

I would not use these guys again. I tried them once and the flowers looked like they were left-over from a funeral home. Though I sent a polite note to them, they didn't even have the courtesy to respond. See your local florist; besides, you won't get clipped for the extreme shipping and handling charges ProFlowers charged.

On 5/5/14 I ordered flower that were priced at $34+... Paid it and was satisfied with how simple and easy the process was. Went to check my bank account and I was charged an additional $30+... Went from paying 34+ to 77+... I immediately called and emailed to cancel the order. Was told I'd have to wait 5-7 business days for my refund. First of all, you can take my money in 2.5 seconds but can't return it until a week later? But wait, there's more. Today is 5/15 and I still have not received my refund or the flowers. I have called and sent emails. I WILL NOT recommend this to anyone.

I placed a Mother's Day flower arrangement order and selected a florists choice option and selected delivery for the Friday before Mother's Day. I paid quite a bit extra for the "rush" delivery. I rec'd an email later that afternoon from ProFlowers saying that the arrangement I requested was no longer available and asked me to make another selection. They gave me some preselected options, one of which, coincidentally was the florists choice (the original selection I made). I went ahead and made this selection, again, and received a confirming email that it was received and the order was being processed. Friday, Saturday, Sunday rolled around and no delivery was made.

Proflowers.com - I feel like it was a joke and your company is obviously out to make money off of people. It's called ripping people off (aka) taking advantage of people. It is not okay. I ordered what appeared to be a beautiful bouquet of flowers and was really excited for my Mother to receive them, then on Mother's Day I get a text with a picture of the flowers she received and I was very upset... I paid $111.43. It's not the price that makes me upset, it's the poor quality. The flowers didn't even have all the flowers that the picture online showed not to mention the petals were falling off after only one day. I highly recommend that you do not waste your time and money on this.... I recently received a dozen roses from my boyfriend who ordered from 1800Flowers and they were absolutely beautiful, just an idea people. :)

My only son is deployed in Guam with the USAF. On Monday morning, I was surprised to receive a box of flowers from him. I opened them up and put them in a vase, took pictures and sent them to him. He immediately messaged me back saying that isn't what he ordered! Even worse, not even 24 hours later, all 8 roses have started to wilt and point downward. I didn't have the heart to tell him, but I DID call customer service and complain. They gave my son a FULL refund. I was shocked that the arrangement was $84!!! So not worth it. In the end, it's the thought that counts, but this is the second time this has happened with this company (last year when my daughter sent me birthday flowers). So they have lost my family as customers.

First of all the price quoted wasn't the price I ended up paying. The price ended up being over $40.00. The roses arrived half wilted. And as for the box of chocolate, it was a little box with only 4 pieces and they weren't tasty. I WILL NEVER order from them EVER again. I will stick with 1800flowers.com or amazon.com for flower orders.

I bought two Living Social discounts for ProFlowers. But I had a problem ordering flowers for two different people in two different states. The second discount did not show on the confirmation of the second order. I immediately emailed ProFlowers and explained what happened. They got back to me with a lame excuse that ProFlowers did not allow two discounts on orders. I explained again that it was two different orders, but got the same scripted response about company policy not allowing two discounts. So, I decided to call and was told the same thing by a customer representative. Instead of blowing up, I explained very carefully that there was a big problem here.

On 05-05-14, I ordered flowers for my Mother for Mother's Day. They were supposed to deliver the flowers on 05-10-14, and to my surprise no flowers, no note, not even a call back. I have used this site to order flowers before and they did do a good job in the past. I am waiting for a response or my money returned.

I ordered the deluxe version of tulips and iris to my mom. Had to pay extra for shipping and s&h and whatever other fees they charged. I opted out of the $14.99 vase because my mom has many. The pics speak for themselves.

DO NOT ORDER FLOWERS FROM HERE!! I Ordered two bouquets to be delivered to my mother-in-law and one for my mom for Mother's Day and they both looked awful! My distress started when I got a shipping notification on my mother-in-law's order saying her order had been picked up by FedEx in IL. She lives in WI! Why is FedEx delivering flowers? FedEx! The company that has thrown soggy, half open, crushed boxes on my doorstep before is now delivering DELICATE flowers!?!? I was in a panic. But thought, it will be fine. They will look ok. Well, I was totally wrong to think that.

I ordered the Rainbow Roses that looked lovely in the picture. I used to consider myself a half-way intelligent consumer, but no longer. The $19.99 bouquet ended up being $43.00 with shipping and to my horror and humiliation, the roses were 1/2 the size of the picture and did not have all the colors shown. The worst part was that 2 were bent over and dying upon delivery, and 3 more the following day!! I have ordered many, many flowers from reputable professionals over the years, but these were the worst!! I wouldn't have sent these if they had been free! I have learned a valuable lesson though. NEVER EVER order from this company!! It's truly sad that they care nothing about disappointing mothers on their special day. I called my credit card company and had the charge reversed! ProFlowers (which they aren't!!) can take me to court!

First I set up delivery through ProFlowers for 5/10. They were not delivered Fri. I was told they would be delivered Sat. I got a confirmation that they were delivered, which they were not. They finally came on Sun, yeah they made it for Mothers Day!!! As we were talking about them they sounded nothing like what I ordered!!!! I spent time picking out the perfect flowers for my Mom, they were beautiful called English Cottage $50. What she got is ugly and cheap. They offered me a 30% off next order... ahhh, I don't think I'm gonna use you again. They said they would give me a full refund... we will see. Here are the pictures of what was ordered vs what was delivered. (Mom's not too good with the camera, a little blurry).

I have ordered the same flower arrangement as you and the flowers didn't even open. Very disappointed and they were crushed in the box. Never order from them again. I asked for a full refund. Was not aware they will come in a box.

I ordered some flowers for a very special event. Called to confirm delivery and approximate time frame. Nothing was delivered on the day of requested delivery. My follow-up call was unbelievable. The representative put me on hold several times to "research" my order and then kept telling me that my order was to be delivered the day before and when I told her that's why I was calling she kept putting me on hold. I updated the address with her since we are now having it delivered on a different day and she assures me it will be delivered as soon as possible. Representative confirmed address correctly after 4 tries. Needless to say nothing got delivered that day either. I followed up and it looks like the representative combined the two addresses instead of updating it as she said she would. This story continues on but needless to say, still nothing has been resolved, no flowers delivered, no refund applied.

Ordered flowers for my mom for mother's day. They were delivered today. Wow, what a surprise..... Not even the arrangement that we paid for........And of course proflowers is not even answering. I am so hurt by this, my mom is very special to me and I wanted her to have something nice for mother's day since I couldn't be there with her. To think we paid $50.00 for this arrangement that looks like a $5.00 arrangement makes me sick...... If you want something in an arrangement that looks good, don't order from them.

This company is the most deceptive company I have ever had the displeasure of dealing with. I ordered flowers for my Mother and paid EXTRA to have them delivered on time. They won't deliver them until the day after Mother's Day. Horrible... never use them. Call a local florist.

For $80 I got a cheap green vase and some cut flower buds with some flower food. No water came on them even. Some of them looked dead. When my husband ordered flowers for me he thought I was going to get the beautiful bouquet pictured on the website not green sticks. Very bad business. I called to complain and they did not offer to do anything. They just said "they will bloom", "you get to enjoy watching them bloom." No dice. He wanted to send me flowers as in the name and as is pictured all over the website. They do not picture the ugly buds you get.

This is the worse experience I've ever had with sending flowers. I paid for an expensive bouquet to be sent to my Mother's house for Mother's Day. I bought a bouquet with 6 assorted color roses & 10 peruvian lilies (each with multiple buds). It was called the "Mom's Smiles & Sunshine" package if you'd like to look it up. I paid for a vase because they don't come with the price of the flowers... And then $15 extra for them to be hand delivered. They were left on my mother's front porch in the sun and no one rang the doorbell. She was home all day and didn't know they were there for 3 hours after I was emailed a delivery confirmation. When she sent me the picture of them, THEY WERE NOT EVEN CLOSE to the same bouquet. What she got were about 20 awful looking filler flowers.

I want you to be aware that I will never be using ProFlowers, or any of their brands again. Their pricing and delivery methods are outright embarrassing. I ordered two bouquets and both my Mother and wife had to assemble their own arrangements after they were delivered in a FedEx box. How a $29 bouquet turns into over $70 is beyond me. $35.96 in care and delivery charges is insane. I'm very disappointed with ProFlowers and will not use them again.

Over the years, the flowers that arrive have gotten worse. Poor packing, dried out and damaged leaves and buds, and now forgetting to included a gift card for Mother's Day. Flower basket was ordered, and for $5 more, you are supposed to get a gift card along with the order. My mother got the box, opened it with help for nursing home aids, and no gift card - "Who are these from?" Checked with ProFlowers and they advised me that a card was included - as per their email to me - but no proof of it. Offered to send a gift card 2 days after the fact... and 5 minutes of my life writing emails to them. They then offered me a $5 refund - by check - and that amount would be $4.64 - not a full $5. Standard email-cyber responses - asked about the receiving the full amount instead of $4.64 and they did not supply a reason. Very poor explanation. Different people responding on every email. I hope they drop from 3rd place down further in the standings....

I placed and order from proflowers.com on 5/8/14 as a early mother's day present. My wife got her flowers the next day which I thought was pretty cool, until she called me... She says "Thanks for the flowers, but you might want to call them." I'm thinking???? Sooo she sends me a pic and they are dead and even appear to be rotting! That was totally unacceptable given the Mother's Day Holiday. I called to get my money back and have them get me new flowers for the inconvenience and I was told that I can purchase new ones with my refund, ** that! Never again wasting money with them.

I wish I had read the reviews before I ordered but I read them right after. I decided to call and cancel about ten minutes after I placed the order and was told that I could not cancel. They tried to claim that there was a disclaimer that told me this but if there was, they hid it very well because I read everything on the page trying to get a total. The total with shipping did not show up until after I was charged and was double what I expected. Customer service argued with me and insisted I could see the total before paying but this was not so and I do not appreciate being called a liar. Supposedly they are refunding me but I won't know until next week. Not sure if I should order again from another company or not. Next time I'll read the reviews first!

I was not aware that the flowers would be delivered in a box. The arrangement looked nothing like the advertised picture. See images. The first image is the advertised picture and the second image is what my mother received. I have ordered from 1800Flowers in the past and I was very satisfied. 1800Flowers arrangements are arranged and delivered by a local florist. I will order from 1800Flowers next time and I will NEVER again order from ProFlowers.

I placed a flower order on this horrendous site that was not user friendly from the beginning.. After numerous attempts, I finally gave up when I saw the exorbitant delivery fees of $12.99... I then received an email offering me 10% off, followed the link and completed the order and was never given the discount. I spoke to customer service on 4 different occasions and was given nonchalant answers and promised to get call back from a supervisor which never occurred. I then called and spoke to the latest rep, Adrianne, who advised me in her very unprofessional street language that they are just a call center and they don't have a manager or supervisor and Pro Flowers only happens about 5 times a YR!!! HUH?????? She went on to still not even know my order information or name that I had given her three times and she completed a call back form. DO NOT ORDER FROM THESE UNPROFESSIONAL FLY-BY-NIGHT CROOKS!!

My husband ordered me a bouquet of flowers and chocolates for Mother's Day. They arrived today in bulb form and the chocolates were melted. When I inquired to the company, the lady on the phone was rude and told me that I needed to give it 7 days to bloom. So I get to look at a bunch of bulbs and leaves for 7 days waiting for my flowers to bloom. I wanted flowers and I think when you order flowers that is what you should get.

Ordered flowers for Mother's Day for Mother-In-Law and there was an error with the delivery address. I called their Customer Service Department right away to try to correct it and the Customer Service Person laughed and told me that there was nothing that they could do about it. Won't be using them again!

I ordered flowers to be delivered to my 60 year old mother at her office saying "Surprise! Happy Mother's Day to the best Mom & Nana ever". What she received were the wrong flowers with a card that read "Motherhood is Real Sexy. Love, Pete". She had to send an email out to myself, sisters and her husband to ask if we sent flowers which entirely ruined the surprise. What's worse is that when I repeatedly called the customer service line to report the incident and ask that their mistake be corrected, the call did not go through as the number on their website is invalid! I have sent their customer service two emails explaining the situation and have heard nothing. ProFlowers charged me $57 to ruin my Mother's Day surprise. DO NOT BUY FROM THEM!

I tried ordering Mother's Day flowers online but the discounted prices didn't get applied when I was supposed to confirm the order. I called the company, spoke to 3 people, started my order over a second time, and they still kept quoting me even higher prices! After 45 minutes of total frustration in dealing with them and offering to start my order over a THIRD time, I ended up saying goodbye and purchased my flowers somewhere else.

Email blast advertises dozen roses $19.99 plus shipping and handling. How much? $10? $20? Not even close, $42!!! Of course they don't tell you this until you enter your credit card information. Pretty snaky to advertise something for $19.99 that is really $60. Scam pure and simple.

I ordered flowers for my mom thinking it would be around $28.00. They ran my credit card to $41.00 for all these other fees when a $4.99 shipping was transferred to $12.99. I immediately called to cancel and the girl said it was cancelled and I would get an email. I did not get an email after 8 hours so I called back and they said they do not send cancel emails. I called again and said I would get a cancel email. They have already run my credit card over $40.00 and I called my card company and put a flag and dispute with them. I finally ordered from a local florist in her state. I also have gone onto their FB and sent a private message that if I do not get an cancelled email or if it does not show on my statement the charges reversed in 3 business days, I will let as many writer bloggers know and blog about their horrible company. By the way, the lady on the phone said there is some tiny print that says you cannot cancel an order and I said I never saw it and my credit card is notified of their fraudulent practices.

The 50% off accessories discount WAS in the cart, but then when I tried to utilize another discount code, it went away. Although it says on the page "to return to your previous discount click here" that option did not work, and therefore it wouldn't let me go back to the 50% off accessories discount. I had already gone through Paypal to pay (which they force you to do BEFORE you see the total...BAD BUSINESS). JUST like a Bait & Switch. Bait with a 50% discount and then Switch in the checkout to NOT get it. (Luckily my accessory order was just a card and not worth much. That's not the point. Ripping off other consumers IS the point.) I advise no one order from here until they get their checkout together.

I decided, on a whim, to send my Mom flowers for Mother's Day. There was a Proflowers ad on my MSN homepage. Free vase and Chocolates. When I actually got to the page to check out NOTHING is free. The pictured vase was $10, the chocolates $5, etc. So I just stuck with the basic $20.00 arrangements. Once I clicked the confirmation button, I realize that their delivery fees, care and handling, etc, brought my $20.00 up to $43.00!!!! Doubled. I immediately sent them a request to cancel, but from what I have read here, I don't expect any help from them. And now I'm worried that she is going to get a jar full of dead flowers, and my mom would NEVER complain, to save my feelings. I'm so mad at myself for NOT coming here first!

Purchased a voucher through living social account to apply for Proflowers. Voucher did not apply towards my order then asked customer service to credit Paypal account. Representative @ Proflowers said it take 24 to 48 hours for call back from Proflowers after they write a "WRITE BACK" form. Then it takes Paypal 15 - 25 days for credit. Only was told "sorry" no reimbursement on their behalf. Asked to speak to supervisor & was told same thing then asked to speak to marketing department. They didn't know who that was! If You want to spend talking time to 30 to 45 minutes to unprofessionals then call ProFlowers. If you want to save talking time and Money take your business where you are appreciated.

I recently ordered flowers for Mother's day from ProFlowers.com. I placed the order on 4/31/2014. They had a coupon code "SUM4" which meant get an equal or lesser value item for $9.99. I used the code, got 2 bunches of flowers, and the site accepted it. My final bill was $54. I accepted the order and provided payment info. Today (5/2/2014), I see that they billed me $92. I checked the receipt and they DOUBLE BILLED shipping and added an extra $5 onto shipping each time, they doubled that, too. This was done AFTER checkout. I called and a very rude person said they couldn't do anything about it, so I cancelled the order. AVOID PROFLOWERS.com, they are not ethical. If you do place an order, be sure to check your statement a few days later to make sure they don't over bill.

My husband has been buying from this site for 10 years now and the result is the same every time. I hate their flowers. They are always dead, and they look hideous. I'm embarrassed to show them to others! I simply don't have the heart to tell him to stop buying here. I don't recommend this store! Please don't waste your money here!

I ordered flowers from Pro Flowers for mothers day last year, or at least I tried to. I was given an online code for 20% off which did not work. The total came to about $20 more than it was supposed to. When I called customer service, they basically said 'too bad, that's the price'. I cancelled my order.

I was sent an email promotion saying that I would receive free chocolates and a vase with flower order for a certain price for Mother's day. I placed the order. However when I came to the order review just before paying, I was charged with fees for the vase and the chocolates, despite a header at the top of the order saying that I was receiving free chocolates and vase. I tried to find a promotion code, but there was no promotion code in the original email, but when I clicked on the promotion it said I would get these free items. I even clicked on the "use my discount" in the promotional email, but when the order review came up again, I was being charged for items that were free. It's very misleading.

On Easter morning I went online with Proflowers to order flowers. After a half an hour (troublesome site) I called them. I ordered the flowers and the sales clerk told me they would arrive the same day. Now it's the next day at 6:00 PM and still no flowers. I called and after a half an hour on hold, I'm being told that they cannot contact their vendor. For now on I think I'll stick with my local florist.

The first incident was the ordering process online. I had an advertisement in my email and clicked to order flowers for a funeral. On the site there was shown a 25% discount if ordering more than $29. My flower order was $39.95. The discount did appear on screen in the "view order" page. When I went to the "confirm order" the discount disappeared. Since this was the last and final ordering page, I called the customer service department in order to get my 25% discount. The 1st customer service rep told me the order wasn't in the system yet and I needed to call back in 1/2 hour or more. I called back in 45 minutes and that customer service rep told me they didn't have a 25% discount, but she "could" give me a 20% discount. Reluctantly I accepted and she refunded my credit card the discount.

Proflowers did a very very good job in resolving the issue. They reconciled the matter quickly. And they sent new flowers at their own expense. Additionally, my wife said the flowers, that she recieved the next day, were beautiful. I would order flowers from this company again.

I received flowers at my home on 14th of Feb for my wife. Put in vase, gave to her when she got home. Got up next morning, flowers were black and wilted. Contacted several time. Received an e-mail, they would respond in 24 hrs. Several day went by, my wife gets the credit card bill. My card had been hit for just under 2000.00 dollars at a hotel in Vegas. Have to cancel card . Finally they send me a survey. I give them a bad review. They finally respond but say they can't give me my credit because I cancelled my card that got stolen right after I placed order.