BeenVerified

I had been searching for my brother since I was a teenager. My father had a child when he was 20 before he went to Korea. Many years later at the age of 54 I was born. My brother and my father had a falling out when he was 20. My father never heard from my brother again. Hadn't been able to find my brother all these years. After a few days with Been verified, I have been in touch with my 71 year old brother who didn't know he had a sister. I am 36. I also found my niece and nephew who are older than me. I am now meeting my brother for the first time in a week from today. Through all of this I have learned something nobody knew. I also have a sister Born to my father when he was stationed in Germany. My search continues. Haven't found anything on been verified yet to do with her. Going to search military records next. Thank you so much been verified!

I called to cancel my membership because I didn't realize I hadn't cancelled after a 7 day trial for $5. I had been dealing with lots of family health emergencies and missed it. Tiffany the billing agent was so kind and was able to help me get a refund for the month that just started. She listened, offered empathy, was clear about what she could do and was able to do so promptly. I was having a hard day and talking to her definitely helped me feel better. I would definitely trust this company if I need to do a search again. Very different than some of the companies out there that are misleading, give you the runaround and have poor customer service. As someone in customer service it is so nice to be on the receiving end of great service. Thank you again Tiffany. [It was clearly stated that after the 7 days it would be 26.89 a month for unlimited searches for my credit, for people, background checks and all kinds of searches.]

I have used one gmail account for years, and used the same address in many other accounts. I was unable to login to the gmail account including using the services of gmail. They closed the account last year and continue to be unable to access some of these since communications from them goes to the dead gmail account. Somehow I was directed to your site and worked with Leondra yesterday. He did a full scan but this didn’t solve my problem. He was very skilled, patient and polite and I wanted to give him a good review. My problem with BeenVerified is that searching for help to access the gmail account, I finally learned that using BeenVerified was no help. If there IS some way I’d like to hear about it. Thank you for your consideration!

I called BeenVerified because I had received two unexpected charges on my credit card for monthly subscription fees. Samantha explained that I had a free trial membership, and I hadn't cancelled the membership, thus the charges. I told her that I didn't realize I had to cancel. She was very helpful and professional in her demeanor. She applied a credit back to my credit card for the amount of both charges. Throughout the call, Samantha was courteous and responsive to my questions. I was so pleased to receive such excellent customer service. Samantha is a credit to her company. I told her that she deserves a big raise and a day off, or an advancement to a higher position. Thank you.

I stumbled across this site one day when I was needing to verify a few things and people and I'm glad I did. Not only was they very informative but very accurate on what I needed. Then I realized how very protective they were of me and my info and how on too of things they kept me and my privacy, Private, anything that pertained to me was very secure and maintained and if anything happened or that they seen unusual they alerted me right away and handled everything else without me having to call multiple people letting them know what was going on with accountants etc. They care about you as you not just a number on their client roster. So yes I would recommend BeenVerified to anyone. I hate I have to let my membership go at this time only because of not having a job at the moment. But I will be back when I do. Thanks guys y'all are awesome. Keep it up.

I wanted to order a background check on myself, as I had done once before. I proceeded with my purchase and received my report, which I was happy with. About a month later I was billed a second payment, which I hadn't anticipated. I sent them an email, stating that I thought I'd made a one-time purchase. I requested to cancel the service and, if possible, get a refund. I received several prompt and courteous responses and a refund! This was my mistake, and I was treated with courtesy and respect. I couldn't be happier with my experience with BeenVerified!

I had subscription question. Ayesha ** was extremely helpful answering my questions, and helping me through my questions. It was excellent chat service. At the end, she explained everything I wanted to know. I was also offered a slightly less monthly rate, which helps me deciding to continue the monthly service longer than the first month trial. Thanks.

Ayesha was very quick to respond and extremely helpful! I will definitely use this service in the future! I wasn’t expecting the response to be that fast. Ayesha was extremely polite as well as handled my request easily with no issues. I appreciated that.

Kudos to the Customer Care team. Excellent job and thank you for extinguishing the account. I am impressed with the response to and resolution of the problem. You present a wonderful guideline that other customer care departments would be well advised to follow. Keep up the good work. Again, thank you.

I was given one price, discount, at checkout but they charged my card the full amount. Fortunately, I used PayPal, but I just started contacting them for my adjustment. Reports given were flat bogus and I even checked my own report to verify.