BeenVerified

Hi Kristyn!

Thank you so much for your kind words. We're glad to hear that you found our app useful! Please let us know if there is anything we can assist you with in the future.

We can always be reached at support@beenverified.com or at 1-888-579-5910.

Hi T,

I'm sorry to hear that you had a bad experience with BeenVerified. I looked into your account, and it looks like there were problems with your email confirmation because of a typo in your email address when creating the account. I'm sorry for any confusion or inconvenience this caused.

Please be assured that your account was canceled per your request and you were issued a refund of $50.94. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.

If you have any further questions or need any additional assistance, please let us know at support@beenverified.com or 1-888-579-5910.

Hi David,

I'm sorry to hear you ran into any inaccurate information in your reports.

BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

I was unable to locate an account linked to your email address, but if you have any additional questions or need any assistance with your account, please contact us at support@beenverified.com or 1-888-579-5910.

Hi Anna,

I'm sorry you ran into any incorrect information while using BeenVerified. BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. Because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates. We also offer a Monitoring option to notify you when updates are made to specific reports that you want to stay up to date with.

The photos that appear with reports come from social media and deep web searches. Sometimes people will have a picture in their report that is not them, because it is linked with them through social media (for example, a picture someone else posted on their Facebook timeline. )

We do not create the information that appears in the report. Due to the way in which the information is aggregated in order to compile the report, we are not able to edit specific pieces of the report. If you are especially concerned that you appear with an incorrect photo or information, in order to address your concerns, at your request we can remove your name from BeenVerified's people search results.

If you would like to be opted out of BeenVerified's people search results, please send a message to support@beenverified.com or give us a call at 1-888-579-5910 to confirm the details of the record and we can opt it out for you. We will email you confirmation once the opt out is completed.

If you have additional questions, please don't hesitate to contact us.

Hi Lesley,

I'm sorry to hear that you had any trouble locating the information you were looking for on BeenVerified. BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

All Trial accounts become fully paid subscriptions if you do not cancel before the end of the trial period. We let you know this and you agreed to these terms during the signup process.

I took a look at your account and see that you contacted our customer support team to cancel and refund the charge, which was taken care of per your request. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.

If you have any further questions, please feel free to contact us at support@beenverified.com or 1-888-579-5910.

Hello Theodora,

I'm sorry to hear that you had any trouble locating the information that you were looking for with BeenVerified. BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

We do have a Monitoring feature which allows you to select reports that you would like to keep an eye on. Once Monitoring is active we will send you an email notification any time new information is added to a report.

The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. The types of offenses can include felonies, misdemeanors, and even traffic incidents in some cases. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. It is important to use caution whenever reviewing this kind of information.

While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts. There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us.

Typically, information on pending cases is not available in public data. Once a criminal case results in a conviction it is more likely to become available in our results.

We do have a satisfaction guarantee, and I have issued a complete refund to your account. It may take a few days for the funds to appear in your account as your bank processes the refund.

Please let us know if you have any further questions or need any more help. You can reach us at support@beenverified.com or 1-888-579-5910.

Hi Rufaro,

I'm sorry for any confusion or problems you had with your account. All BeenVerified accounts are recurring subscriptions that continue until cancelled. We let you know this and you agreed to these billing terms during the sign up process. As per your request, we immediately cancelled and refunded your account.

I also reviewed the phone call recording from when you contacted us, and the agent said that your service was cancelled so that you would not be billed again. I apologize for any confusion here as well.

If you have any further questions or need any additional assistance please let us know at support@beenverified.com or 1-888-579-5910.

I'm sorry to hear you ran into any inaccurate information. The information in our reports comes from aggregated public records and publicly available data. We are constantly updating our database to provide the most up to date and accurate information we possibly can, but we are dependent upon the accuracy of public records. When you spoke with customer service, they canceled your account as you requested and also refunded your purchase, since you were not satisfied with your reports.

If there is anything else we can do to assist you, please don't hesitate to contact us.

support@beenverified.com

In reviewing your account, I see that you signed up for our $1 5-day trial. We let you know on the sign up page that after the end of the trial, the account rolls into a $25.47 monthly subscription. Or, if you find you don't wish to continue with a paid subscription, you can simply contact us to cancel at any time during the trial. Your account was not canceled during the trial, and this is why you received the subscription charge. Your account is now canceled and the $25.47 subscription charge has been refunded.

If there is anything further we can do to help, please feel free to contact us at 888-579-5910 or at support@beenverified.com.

BeenVerified Customer Care

I'm sorry to hear this was your experience. I see that you did communicate with customer service regarding your court runner orders. We asked for some additional information so that we could speak with our researchers, if we did not return a record you expected to be returned. The court runner will return felony or misdemeanor convictions dated within the past seven years. It will not return arrest records, or convictions over seven years.

Please be assured that your account was canceled as you requested and you will not be billed again. I have also processed a full refund of the charges you received. If there is anything else we can do to assist you, please let me know.

888-579-5910

I'm sorry to hear this was your experience with our service. I see that you spoke with customer service on 6/29/2017 and your account was canceled and two monthly renewal charges were refunded. I have now refunded the remaining charges you received, so you have been refunded for all charges, totaling $91.44. Please be assured your account is canceled and you will not be billed again.

If we can provide any additional assistance, please let us know.

BeenVerified Customer Care

Hi Robert,

I'm sorry you had any confusion or trouble with opting out a personal record from BeenVerified. We do not require you to sign up for a subscription to opt out your information. To remove your record you can start by going to out opt out page:

www.beenverified.com/optout

To get started, click the link and use the search to locate and select your record. You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search results.

For more detailed information about the opt-out process, please visit our Opt-Out FAQ: http://www.beenverified.com/opt-out-faq, or reply to this email.

If you have any trouble with the self opt out tool, you can give us a call at 1-888-579-5910 or email us at support@beenverified.com and we can assist you with removing your record. Please note that you can only remove one record with a given email address, so if you see multiple records for your name, please let us know and we can assist with removing multiple records.

Hi There,

I'm sorry to hear that this was your experience with BeenVerified. The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. The types of offenses can include felonies, misdemeanors, and even traffic incidents in some cases. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. It is important to use caution whenever reviewing this kind of information.

While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts. There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us.

Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can. By activating the Monitoring feature on the report, you will be notified as soon as we receive any new information in this report, including a new criminal record.

I have located your account and issued you a full refund of your subscription charge. You should see the transaction process in the next couple days. We do have a satisfaction guarantee and want our customers to feel pleased with the results they receive.

If you have any further questions or need any more help please contact us at support@beenverified.com or give us a call at 1-888-579-5910.

Hi Whitney,

I'm sorry you had any trouble finding the information you were looking for with BeenVerified. BeenVerified's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.

If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

Our Upgrade option provides access to additional report information if available, and I'm sorry to hear that in your case we were unable to return any results.

BeenVerified does not offer any single month options, all accounts are recurring subscriptions that will be billed until you contact us to cancel. We let you know this during the signup process and you must agree to these billing terms in order to create an account. I do see that your account was cancelled and refunded fully at your request as we do offer a satisfaction guarantee.

Please let us know if we can assist you with anything else. You can reach us at support@beenverified.com or 1-888-579-5910.

Dana

Hi Marianne,

The information in BeenVerified's reports is aggregated from public records and publicly available information. This public information is compiled through many public offices and agencies with the intent and for the purpose of it being made available to the public. There are many sources of public records, including: telephone directories, public property records, utility bills, magazine subscriptions, voter registration, and more.

I took a look and was unable to find any opt out requests or emails from your address. We take people's requests for their privacy seriously, and offer an opt out tool here: www.beenverified.com/optout

To get started, click the link and use the search to locate and select your record. You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search results.

If you need any help with opting out or would prefer not to use the online tool, you can reach us at support@beenverified.com or by calling 1-888-579-5910 and we will be able to assist with removing any records tied to your name.

Hi Laurie,

I'm sorry for any trouble or confusion regarding your account. BeenVerified does not offer any single use options. All BeenVerified accounts are recurring subscriptions that continue until cancelled. We let you know this during the signup process, and it is not possible to create an account without agreeing to this recurring billing.

Looking at your account, it was created with PayPal as the billing source, which is why your PayPal account was being billed, and there are no credit cards linked to your account. If you have your card linked to your PayPal account that could be why you were seeing the billing there if there were no funds in your PayPal account.

You reached out to request cancellation on 5/19/17, and we cancelled and refunded your most recent charge on 5/21/17. If we can assist you in any other way please let us know at support@beenverified.com or 1-888-579-5910.

Hi Iva,

I was unable to locate an account linked to your name or email address, but I'm sorry that you ran into any inaccurate information in your reports. Our reports are based on data sourced from public information, and our Criminal and Traffic reports are grouped together because they are based on records from county courthouses when available.

It is the case that some counties do not offer their public records online, and in that case we do offer a Court Runner service where we will physically send someone to the court to search for requested records.

If you're seeing inaccurate information in your report, we also offer an opt out so that you can remove your record. You can contact us at support@beenverified.com or 1-888-579-5910 for assistance with removing a record.

Please let us know if we can assist you with anything else.

Hi Lydia,

I was unable to locate an account linked to your email, but I'm sorry to hear you ran into any inaccurate information in your reports.

BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

Because our information is always updating we offer a Monitoring feature, which you can activate on up to ten reports you have run. Once Monitoring is activated, you will be notified as soon as we receive any new information in that report, such as a new phone number, address or even court record.

If we can assist you in any other way please let us know at support@beenverified.com or 1-888-579-5910.

Hi Lillian,

I'm sorry to hear you ran into any inaccurate information in your reports.

BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct, and sometimes information is not available for every individual.

The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. The types of offenses can include felonies, misdemeanors, and even traffic incidents in some cases. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. It is important to use caution whenever reviewing this kind of information.

While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts. There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us.

Please be assured that your account was canceled and you were issued a refund of $22.86. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.

If you have any questions, please feel free to contact us at support@beenverified.com or 1-888-579-5910.

Hi Claude,

The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. The types of offenses can include felonies, misdemeanors, and even traffic incidents in some cases. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. It is important to use caution whenever reviewing this kind of information.

While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts. There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us.

Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can.

I wasn't able to locate an account linked to your email address, but if you have an active account, we offer a Monitoring feature. By activating the Monitoring feature on the report, you will be notified as soon as we receive any new information in this report, including a new criminal record.

We also offer a Court Runner feature where we send a live researcher to a county court to request and retrieve records that may not be available electronically.

If you have any additional questions or concerns, please feel free to contact us at support@beenverified.com or at 1-888-579-5910.

Hi Teresa,

I'm sorry this was your experience with BeenVerified.

Our service is built on a subscription model, and all uncanceled trials become full subscriptions if they pass the trial period. We include our toll free number and company name in the billing descriptor of each charge so that it's easy to contact us with any billing questions.

I have issued you an additional refund of all monthly charges for our service, which you should see reflected in your account within the next few business days.

If there is anything else we can do to assist you, please feel free to contact BeenVerified Customer Care at support@beenverified.com.

BeenVerified Customer Care

Hi Cheryl,

I'm sorry to hear that this was your experience with BeenVerified. We do respect your privacy, and offer an opt out to remove your information from our site.

I have reached out directly to your email to assist you with the removal of incorrect information on our site, please check your inbox for that message. I'll be keeping an eye out for your response to assist you further!

If there is anything else we can do to assist you, please feel free to contact BeenVerified Customer Care at support@beenverified.com.

BeenVerified Customer Care