BeenVerified Reviews

I signed up for what I thought was a 7 day membership for a dollar. On day 9, there was a charge for nearly $30 on my Amex account. Apparently, it was a 7 day trial that would result in recurring monthly charges if not canceled. I contacted customer service and explained my mistake and they graciously canceled the transaction and refunded me the full amount. Many companies wouldn’t have been as accommodating with fixing my error so I feel it is important to acknowledge their exemplary service.

Used the free trial for locating addresses for some relatives. When I realized I was charged for a month and didn’t need anything further from the website, I cancelled the account and obtained a refund. The company is very helpful, professional and great customer service and support! The website was easy to use, and gave me all the information that I needed but being an older person I just don’t have a big need for the service. If I ever wanted any more information, I would not hesitate to sign up again.

Been Verified is a reliable service that is easy to navigate. If you are in need of finding a person, business, address, phone number, email address, etc. I have found it to be very valuable. It has been a time savior that has improved my productivity. Before I retired it was a tool I used daily in my business and subsequently was profitable beyond belief. I recommend Been Verified to all who have the need.

I think I will be getting a permanent membership soon because this website is my go to no other website compares and the support is always on point no matter what. It’s so convenient and hassle-free and I think that’s why it is my go-to. And they always have way more information than any other website. You definitely get what you pay for with Been Verified.

Jive provided EXCELLENT CUSTOMER SERVICE. I provided minimal information and he was patient and able to resolve my issues Jive provided information and was very professional, I am not computer savvy and was slow in providing the necessary information, Jive was patient and walked me through the process, he was even able to explain the charges on my bank account.

In this day and age of online dating, you can't be too careful. I take every precaution I can before I meet someone new, so sometimes I verify the person's identity through Been Verified. Most times I have been reassured that the person is who he says he is, but one time he turned out to be a fraud. Been Verified is a great resource that I have recommended to several people.

Great customer service. They are very professional. They are very easy to work with. I would give them a chance because they are very honest with you about everything they say they will do. What more can I say about them, they are superb. Give them a try and you will not be disappointed, trust me.

The agent came off as very rude. He was condescending and insinuated that I was going to make up a fraud claim with my bank. When you can go back and read the transcript of the transaction I wasn’t trying to do that. I was trying to reiterate the fact that I was only using the chat feature to avoid calling my bank for FUTURE charges. I understood that I forgot to cancel the trail, never once did I bring up wanting my money back. That was all his thinking! It was just plain rude and he even stopped mid conversation to make sure that I wasn’t going to go back with my bank to dispute the charges.

I have been invaded by BITLOCKER lockup, so I had to switch to a secondary PC. I had not changed my PW in months., & reached Your Rep: Maricel. I spent over 28 minutes answering many of her repeated ?s. Including my Acct #. Mari continued to refuse my request for Supervisor, and next, now 38 min, to Jennie..NO Better, I offered my credit cards, then my bank account, then my patience is out. Now I see Beenverified is cheaper online for 3 months purchase, I have been paying you $28.61 for years, and am requesting a refund due to the extremely rude behavior from Your Reps. and an apology...for your incompetence. Train your reps better. Now need to change my account, as there is another ** possibly impersonating me. Need your advice...

It was my experience that they couldn’t get a single thing right with my family. Put in my grandfather and it showed just a few relatives, couldn’t my father or any of our family. Didn’t even have my grandmother in there. They make it hard to cancel then charged me $:35. Forget the money, product sucks.