Consumer Complaints and Reviews
PayPal is the worst company that I worked with. I was a customer for a long time and they didn't appreciate myself as a customer. They support scams and they don't protect the sellers. They refund the money to a scam person without verifying any shipping deliverers or anything. Horrible company!! Don't do businesses with PayPal if you don't want to lose money!!!
I am extremely upset and have severed my ties with PayPal. I have been a great merchant and have had absolutely no problems with my clients. I get a email that they PayPal that they did a charge back for 1900.00. I saw the complaint, turned in all my information to the PayPal dispute resolution. I was being scammed by the customer. PayPal sided with the customer. So what happened to me??? They kept the puppy plus got her money back! Clearly that was not fair and they had the puppy over 30 days without communication. I contacted the customer and explained if I didn't get my puppy back I was going forward with other remedies.
My next step was law enforcement and court. The customer then sent me 1900.00 in a money order and have not heard from them again. Seems very strange to me! PayPal also charged me a charge back fee of 40.00. PayPal got paid no matter what! I don't want to be with a company that doesn't help me. I no longer use them, I just gave myself a raise. Merchants beware. They love to take your money but will not stand up for you unless you buy their insurance. Hmmm that sounds a bit odd doesn't it.
What PayPal did to me it's not right. I charge to a customer 2,600.00 with credit card and because I put the card information manually they only paid me 500 and hold for 30 days the rest. The reason because after 500 dollars they holding the rest of that money. On top of that they charge me more because I put manually the card information. They have to stop doing this. It's not right.
Hi guys! PayPal is VERY vulnarable for fraud! My story: I posted an ad on Kijiji that I am selling a wedding dress. I got contacted by a buyer who offered to pay via PayPal. I received an email from Service@PayPal.com with transaction ID, that the buyer sent the money but (now I copy/paste): 'Important Note: This PayPal payment has been deducted from the buyer's account and has been "APPROVED" but will not be credited to your account until the shipment reference/tracking number is sent to us for verification in order to secure both the buyer and the seller.''Below are the necessary information requested before your account will be credited. You are required to ship the item and email We at PayPal the tracking number through this mail: Fundstransferservice_release@mail.com and our customer care service will attend to you instantly. As soon as you email us the shipment's tracking number for security purpose and the safety of the both the buyer and the seller, the money will be credited to your account immediately.
PLEASE NOTE: Once the item has been shipped and the tracking number is sent to us for verification, you will receive a "CONFIRMATION EMAIL" from PayPal Team informing you that the Fund has been credited to your account. Thank you for using PayPal!'
PayPal customer service advised to call Canada Post and stop the shipment. Canada Post said, once it's out, they can't stop it. So now I am left without the dress and without money. Where is my fault here? !
After the incorrect account was hit for funds I was hit with a non sufficient funds fee at that bank account. I called to help understand and change the way my accounts were processed and was misinformed resulting in an additional non sufficient charge as my account was hit for the amount once again. I am now out $82 thanks to their horrible customer service this after spending over an hour on the phone.
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I was a 1300+ transaction seller over 15 years on Ebay with 100% record. I sold stamps to a buyer in Malaysia. He was a fairly new member of Ebay. He didn't pay for nearly 2 weeks and wouldn't answer my emails. I saw another warning on his timeline from a seller, not to deal with him as he didn't pay. Finally I threatened him with a dispute. He paid the next day. The agreement was ordinary airmail by Australia Post but I suggested he pay a couple of dollars more because his purchase was $128. He never replied.
He was a crook, dead-set, and told Paypal he didn't receive the stamps - the only buyer in 1329 transactions who didn't. All of the others were extremely complimentary about my service and products. I'm sure he did receive them but ignoring my perfect record, Paypal refunded him and charged me for the refund. I refused to pay and now they have put their debt collectors onto me. They are a big bunch of crooks and bullies as far as I'm concerned and I would rather go to jail than pay them a cent. I advise all sellers to leave this company and Ebay ASAP and for God's sake, don't let them have access to your credit card!
I had several purchases from one of which I even asked the seller about the proper size. It was a back belt and I asked if the size was correct on their sizing. He said yes the xl should be the right size as I was going to go a size up as I know chinese have straight waist to hips and if I sat with the belt on it may be too tight. Well I was right so I told the seller hat he refunded me 4 dollars as it would have cost me more than the belt cost to mail it back to him. That was one of them.
Another company zaful is terrible on sizing and no shipping information and received two dresses that were way too small even though according to their sizing was right. NOT. They were good and refunded me. Now Paypal is cutting me off due to too many refunds. Well Paypal and ebay are the same company and refunds are what they espouse they do if not correct merchandise so they are fraudulently misrepresenting themselves as well incorrectly canceling customers for no real good reason. Just too many refunds that is their job... They say!!! Liars. Oh plus some of the things were refunded as they weren't in stock by the Zaful and well.ca. They were quite pleasant about it and apologized for not letting the customer and me know the item wasn't in stock anymore.
I think this is the most impracticable problem I've ever had with a company, and something that should easily be fixable. PayPal is telling me that there is NO WAY to fix my account, to where I can access it, even though they authenticated me over the phone. They say I will have to close my account and open a new one (losing all my good user ratings and history).
I have had a PayPal account for years and have an excellent user rating. I never had a problem before. I recently logged on to buy something (prior to this I hadn't used it in about 6 months-1 year). Everything was fine and I updated my phone number. I then tried to log on a few hours later (on the same computer), and got a message that said there was a suspicious log on a few months back and that I need to verify my account. When I tried to verify my account, it asked to verify through text message, but didn't list any phone numbers (even though I had just updated it). When I tried imputing my phone number (that I know they have on file as my phone number), it came back as not registered to me. There were no options to get around this. It didn't bring up any security questions for me to answer, or any other ways to verify myself as the account holder.
I called PayPal's customer service dept and after trying some things, they said they don't know why it won't let me log on to my account, and that they can't fix it. They said that I would have to close my account and open a whole new one. This is completely ridiculous that I would have to open a new account just because they can't fix their system from putting me in some kind of log in loop. They even verified me via a consumer lookup, where they asked me a bunch of questions, (which I passed), and it still wouldn't let me get on.
The rep said it might have to do with the fact that I was using a new computer to log on to (than the one I used had in the past), or that it was a different phone number than the one I initially made the account with. But that is ridiculous! To say that we can't log in to PayPal from a different computer (most people have a computer, laptop, and a tablet), or ever update our phone number for security reasons (they want us to keep the old one on file)?! And it's not like I had logged on to PayPal from a lot of different computers or updated my phone number a lot. This was the 1st time I updated my phone number (& the # was in my name), and I've only ever logged in from a different computer a few times throughout all the years.
Their security protocols are way too intensive, and invasive, 1st of all. 2nd) There should ALWAYS BE A WAY TO VERIFY YOU ARE THE ACCOUNT HOLDER and access your account. It should be able to be done by yourself on the computer via security questions, etc. But at the very least, you should be able to get it fixed by calling PayPal's Customer Service.
I am never going to use PayPal again. To set up a whole new account is just ridiculous! To spend all that time establishing good reviews and ratings, only to be cut off from your own account for no fault of your own is absurd. There isn't much reason to use PayPal anyways. Most online companies have sufficient security and all credit/debit cards are immune from fraud by your credit card company.
I sold something online and was paid via PayPal. Waited for the payment to clear then I transferred the payment to my bank account. Online it says payment will be available next business day in my account. I call and speak with a representative and he says the payment will not be available for 4 business days. There are no holds or delays on my account. Why is PayPal holding my money for more than a month. I understand that I am a new customer but this is ridiculous. I am closing my PayPal account as soon as my transfer completely clears! Never using PayPal again!
I am into Website Designing and Development Service. This client Micheal ** (I don't know his original name but an Ethiopian migrant with twisted character) to whom I delivered over 20+ website at very low rates. Couple of weeks back we got into argument & that guy RAISED A DISPUTE on PAYPAL & since I had delivered the website had solid proof - HE COULD NOT CLAIM REFUND. But he opened another DISPUTE THAT WAS of -- 6th June 2016 -- and TODAY HE GOT REFUNDED BY PAYPAL. Now he is THREATENING ME that he wants every penny back all that he paid until date. Tell me. What should I do???Delete Paypal A/c??? (Why Should I???) Or refund him everything that is not 6 months old?
PayPal is fraudulent company to begin with and their resolution center makes unfair decisions. I ordered 9 prints from a website and paid off with PayPal. I only received three and directly spoke to the website's customer service. When they were not able to solve it, I had to dispute it to PayPal and after weeks of inquiry, they were in favor of the seller with no valid reason why the claim was dismissed. No more PayPal in my life!
I purchased and returned an item to an eBay seller who refused me a refund. They said they never received the product. I provided shipping and tracking info to PayPal dispute resolution center and they said my tracking number was invalid which it most certainly was not. USPS confirms all info is accurate on the tracking. I will never use this service again for any transaction over $20 for fear of PayPal not providing buyer protection like they promised. eBay store was portraitp - beware of them as they do not stand behind their products and provide no refunds.
I sold an iPad in September. The buyer asked me to send a PayPal Invoice, which I did. On the 12th September I was due to send the iPad off but couldn't see the money in my account, so called PayPal. The advisor said the money was pending until I put the tracking number on the account and when the buyer gives positive feedback. I explained that I was in great need of the money so the advisor said she would do a review and within 24 hours she would get back to me to tell me when she would release the funds. So I sent the item off. 24 hours later no message so I called again to discover I had been scammed and there was never any money put into my account!
To cut a long story short a month on I am still battling PayPal. They say there is no footprint on my account so I couldn't have called, and when I rang on the 13th I didn't mention my previous call!!! Lovely being called as liar. I have been very ill hence selling my beloved iPad. The buyer is constantly pestering me to send him photos of myself and the police won't do anything and PayPal deny liability. Any suggestions?
I purchased a record from a site called Discogs. They act as a 3rd party venue for sellers to operate from. I ordered a record that shipped from China. I paid $20 for shipping. The record not only took a month and a half to arrive, but it also came damaged. Upon review of the shipping label the seller only paid $1 for shipping. I reached out to the seller to have them reship and they asked for $12 more for shipping. Since they only paid $1 for shipping I was not going to pay more for shipping, especially since it took a month and a half to receive. I asked for a refund and they told me to reach out to PayPal to issue the refund. I reached out to PayPal who opened a claim. Then I receive an email that I have to return the damaged record to the seller. When I went to send it back I found out it would cost me $62 to ship it back. I initially paid $40 for the record and an additional $20 for shipping.
I reached out to the seller and told him it was impossible and they stated that it was PayPal's policy. So I reached back out to PayPal to tell them a return was not possible because it would cost me more than the purchase was worth. The rep said they would arbitrate it and more than likely find this in my favor. He also started that the seller was the one requesting the return, not PayPal, so the seller tried to hide behind a false policy. Then, a week later, I receive notice that my case is being closed because I did not provide a rotten tracking number for the record. I already called and told them I could not provide that information as it would cost me more than the original purchase. I reached out to the seller who is ignoring me, Discogs is saying it is not their problem as they only provide the seller the space to sell and cannot control the seller's behavior. So again I call PayPal to appeal their ruling.
The rep told me my case was closed as I did not provide tracking information in a timely manner. I told them I called to explain why I could not return it already and they said it is not their problem and to contact the seller. So I escalated to the supervisor, who told me the same exact thing. So I escalated to that person's supervisor, who told me it is out of their hands if the seller is requesting a return. And that I need to return the item for a refund, which I again explained that would not be possible.
I asked what is being done to protect the buyer here and he said it wasn't his problem and that is the policy. I told him that there needs to be some kind of protection for buyers in these instances when dealing with disreputable sellers and he stated that has been their policy for the last 10 years. I told him that was a dated policy and poor business model and he simply said, "Is there anything else I can do for you?" I will never again use PayPal, or Discogs as they allow sellers to steal from honest people.
Paypal is a bunch of thieves. They stole $104 out of my checking account, causing me DAILY overdraft fees!!! I am a single mother of 2. I do not have the money to pay for THEM taking money from me unauthorized. When I spoke to a manager... they told me I would have to get a lawyer if wanted it fixed!!! I have had paypal for years. Many years of bad experiences. But this by far is the worse yet!!! This company has turned to **! I will get them paid, (because I am not a thieving piece of ** like them) and then I will never use them again. And if you are smart, you won't either. Save your money and don't let them scam you. They have many others. I see reviews about them taking people's money before. I overlooked it like a dummy... and now I am PAYING FOR IT!!! Please save yourself from also being a victim!!!
PayPal is a necessary evil. It's recognized by consumers and "trusted" overall. However, PayPal is also arrogant and untrustworthy. I authorized payment using my credit card on file, not a debit to my bank account. At around the same time, I received a payment from a client. PayPal deducted the payment that I had authorized for my credit card. The 2 transactions are unrelated - one personal, one business. As stated, the service is a necessary evil, only to be used as a last resort.
I sold the Samsung phone on May 19 2016 and now the buyer claims that there is something wrong with the phone and when I called PayPal that it's been more than 4 months now how can the buyer claims the problem. Now on Sept 29 2016, they says buyer have 180 days to claim and I can understand that but it's 10/5/2016, and PayPal customer care keep saying that they will make decision in 24 to 48 hours every time I called them. It's been 6 days now and they are holding my funds $461 for no reason and the buyer didn't even reply after claiming. I tried complaining to PayPal about this situation but they are not helpful at all. If the buyer was not lying he should have shown some kind of proof by now. This is giving me headache and I don't know what else to do. If this msg have been seen by any PayPal representative please contact me through email: **. Thanks.
In January 2016 My PayPal account was hacked into and I received an email stating I made a purchase to a certain person. When I called PayPal and ask about the purchase they told me it was a purchase overseas and I told them it wasn't me, that I had a charge I didn't recognize, and the customer service guy was arguing with me on the phone saying that I authorized the payment and I yelled at him and said no I did not. I had to call me bank to get my refund.
I emailed this company 3 times and called twice with absolutely no helpful responses and without even being able to talk to an actual human being. I purchased a computer monitor on eBay which turned out to be a fraudulent sale. At first the payment was pending on my account for over 4 weeks, during which I tried 5 times to cancel it and not one person was willing to help me. Now a fraudulent seller has MY money because of PayPal's terrible customer service and worthless purchase protection that is essentially non-existent. Be careful buying anything using PayPal and don't gain a false sense of security due to their "Buyer Protection" because it WILL leave you hung out to dry.
I bought a PayPal cash card to reload to my PayPal account. $500 they locked it up. They said I would have to send driver's license, ss card, copy of card I bought, receipt. All my info now can be exposed to everyone. They said I have to prove my id cause I live in Florida and bought the card in PA. I went to PA for my job. I have no bank up here so I thought the card was a good idea. They said it would take 3 days to prove my id, then they would release the hold on the card. Well I will be home by then. I wish I never bought this card!
I have been a PayPal customer for 11 years and every time a customer has a issue with a product, they always take the card holder's side. We shipped a engine to a customer who signed off on the engine when it was delivered. The customer calls back a month later and PayPal gave him his money back no questions asked. They said that he claimed the engine was rusty. It sat for a month! Of course rust will set in on a engine that sat for a month. PayPal decided that they would start holding 10% of every transaction we sold for 180 days. I called them and complained, so they shut my account down and they are keeping the $2000 they have on hold for 180 days. This is ** and I highly recommend you stay far away. I moved $1m a year through PayPal and they discarded me like yesterday's garbage.
I helped a friend purchase of furniture. She sent me the money through PayPal since it was faster than mailing a check. I had no idea they can hold funds for 21 days. This was not a business transaction. I was trying to help a friend. I called and spoke to customer service 3 times. Was on hold for over an hour and in the end they said they could not release the funds for 21 days. No matter what I said. I asked to speak with the manager's boss and I was told they would not talk to me cause it would be a waste of their time since there is nothing that can be done. Worst experience ever and I will be closing my PayPal account as soon as I get my money. I terrific way for PayPal to make money off me. Scam artists...
I have two Paypal accounts since 2009. It was a great service if no dispute from any of your customer. However, I have been lost so much money through Paypal due to following cases: 1. With all agreement you signed between you and your customer, Paypal did not even look at it. 2. In all my cases, as long as my customer put a dispute again any payments with us, Paypal always reverse it back to all customer, NO exception. Paypal saying, all these legal docs we signed is only can be used on court, not usable by Paypal.. Please away from Paypal. Please use Popmoney or other means. I have shared many of my bad experiences with Paypal with my Disney Short rental club (less than 100 members for now).
Please extremely careful when you do person to person money transfer. In my case, I made a typo mistake while typing an email address of the person who was supposed to receive money. The money went to other PayPal account holder. PayPal was not helpful in helping me to recover the money. The customer service is useless. Each person will give you different answer. I was able to recover my money after 15 days just because of one good customer service representative. I fully agree and understand, it was my responsibility in not doing a typo mistake. In my case, instead of typing "U", I typed "I". Both "U" and "I" keys are next to each other. These mistakes do happen. I had to spend numerous hours with PayPal but no use. Please be careful while using PayPal. Their customer service is "F" grade.
I signed up with PayPal thinking it would be a more convenient way to manage payments. I was charged over $70 in fees for the transaction AND I cannot access my money! I have to wait at least a week to deposit it from PayPal into my bank account. Basically, I'm paying a fee for a service that is complicating my life.
I hired a web developer and he wanted me to use PayPal to pay for a project. I paid for the custom website plugin and the web developer didn't deliver the plugin. The web developer said to take it up with PayPal so I did. I opened 3 cases against the web developer and PayPal closed the cases and said it wasn't covered under their buyer protection policy. I paid $600 and didn't get anything and PayPal won't help. WATCH OUT FOR PAYPAL.
Last week, Sept 2016, I did a simple transfer to PayPal so I could pay Netflix for my kids. They claim to be easy and fast. Liars should actually describe this company. It is not easy nor fast. They took the cash from my personal account the very next day after I did the transaction. It's a week a later and it's still pending. I messaged them about this and they said they group their transactions together and send them to clearing. Well I don't want to wait for them because they get more money from interest out of it and save money because they group all the transactions together. I expect certain service with you market the ease of using PayPal. So disappointed. Upset kids. And my money is making PayPal money just sitting there while I have to wait. And wait. And wait.
I have learned there are other options now for sending money which tell you straight up before you complete a transaction the fees and how long it will take. When I can mail a letter halfway around the world and it gets there before computers can process a banking transaction, there is a problem! Get with it PayPal! After this transaction goes through, I'm closing the account.
On September 20, 2016 I sent $2,199.94 to a friend. I sent it as a payment so it incurred $64 in fees to my friend for the transaction. Then she got a notice from PayPal stating that she could not get the money for 21 days because of a hold. The money I sent was done as an Instant Transfer and the money was immediately taken from my bank account. Because it was faster to send a check via USPS, I had her refund the money to me on September 20, 2016.
When I checked my PayPal account on September 20th, it states the refund is "pending" deduction from my bank account. However, when I check my bank account online it was deducted the instant I submitted the transaction. I still had to pay my friend the money so yesterday I sent another transaction, via Friends and Family option, and the money was instantly taken from my account. Paypal wanted to put another hold the funds sent, but my friend was able to access 50% of the money on the 21st and then have the remainder available on Friday, September 23rd.
I have attached an image of my bank statement from the 20th showing the deduction from my account. The transaction I did on the 21st was deducted "instantly". On the 21st I spoke to a "Gelani" at Paypal about when I would get my money back. He said that he was submitting the information for review and that I should see the money back in 24-48 hrs. It is now past that. I called again to Paypal, and the person I spoke with kept telling me that the funds had not cleared yet which is a big fat lie! How could they have given my friend 50% of the funds on the 21st if they in fact did not have the money from my account.
This is total scam and I will never use their service if it can be called that again. I they are holding my $2100 just to hold it. I have been with PayPal for at least 10 years - never any issues until I sent this $2100 transaction. I will also be writing the CFPB about them. If they want to call them self a payment method they need to step up their game. Do not send large amounts of money through PayPal. Use Western Union.
I ordered a product from an eBay seller and paid through PayPal. When I received the product it was not as advertised and I used the RETURN LABEL the seller provided in the shipment and filled out the return/refund information on the website. When I contacted the seller to check the status of my refund, they knew nothing about it but said if I could provide return tracking information they would refund my purchase. I explained they would have that information because of the RETURN LABEL they provided. After further discussion, they said they deal with these kinds of issues all the time and would refund my money if I would register my email address with PayPal. I told them my email address was registered with PayPal. They responded that they could not find my address registered with PayPal, could not spend any more time on this, had "to move on", and would not respond to any more emails.
I then contacted eBay, who told me that we were outside their timeframe to deal with this and that I should contact PayPal. PayPal insisted that I provide return tracking information. I told them the seller would have that information because they provided a RETURN LABEL. Even so, PayPal says they are not able to refund my money because they are bound to the user agreement which states that I must provide return tracking information. I say that because the seller provided a RETURN LABEL, we are outside that agreement and PayPal is absolutely able to refund my money.
I have made this complaint to the Consumer Financial Protection Bureau (CFPB) who was not able to resolve this. I have also complained through the Better Business Bureau (BBB), San Jose, whose final review of this issue resulted in them stating the company had addressed all my issues but "the customer was still dissatisfied". Since that statement was made without PayPal ever addressing the issue of the seller providing a RETURN LABEL which would provide the tracking information that is required, it appears that BBB is lazy, incompetent, or more than likely getting a kickback from PayPal for every complaint they blow off and give a final review in PayPal's favor. In fact, the issue PayPal kept sticking to was how frustrating it must be to receive a product that was not what I expected it to be.
They never went beyond that to the issue of the seller's RETURN LABEL. So now, the seller has both the product and my money and I am out both. And both PayPal and eBay acknowledge that a crime such as a scam or fraud has occurred because PayPal suggested that I contact local law enforcement and eBay suggested I contact the FBI. Don't buy anything from telesalesUSA/**, AKA e_pier, and Alicia, Samaria, and Abigail. Don't ever use Paypal or eBay because they not only do not provide customer service, they support and are a part of this scam.
I'm very disappointed with PayPal and they should not be in business at all. I was reading all the negative reviews and my question is why they are still in business. They need to be heavily investigated. The situation that I'm in is that someone put funds into my PayPal account and I was not able to see it in my account nor withdraw it from my account. People meaning workers needed to get paid based on the funds that was sent to me and due to this, they was not able to get paid. I called their customer service only to be told that on their end they was having technical difficulties and I should see the funds in 24 hours. It's still not in my account and these funds was already taken from the bank account from the person who sent me this money.
If PayPal was having technical difficulties or if their system was down, the proper way to do business and keep their customers would be to send out an email to everyone who has PayPal or send a text or call or something so no transactions would be made. This is causing a lot of headaches and it's not fair. I'm still awaiting these funds so those who worked hard can get paid. PayPal isn't doing right by families who has to pay their own bills. Please investigate and shut down this organization. It's not helping. It's hurting.
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