PayPal Reviews

I have been trying to get my money back for an UNAUTHORIZED TRANSACTION for almost 3 months now. Paypal likes to give my money away. April 7, I was charged $218.99 by an unknown company with a transaction description OTHERS. I've been talking with the customer supports and they are giving different information. The resolution center said it was RESOLVED IN MY FAVOR, so I am waiting for my REFUND. WHEN WILL I GET MY REFUND? PAYPAL WAKE UP, YOUR CUSTOMER SUPPORT NEEDS MORE TRAINING.

Paypal can longer be trusted with your financial transactions or information. Clear signs of fraud are ignored by Paypal and they support sellers who continue over and over again to defraud customers. I completed an order through Paypal and the seller added additional items and over a hundred dollars worth of unauthorized merchandise. What was supposed to be a $50 transaction ended up being $200. I complained to Paypal but since they said the purchase was made through a trusted device, they would not consider it unauthorized. I had to go through my bank to reverse the charges. Do not trust Paypal anymore. They are knowingly letting companies scam you. I bet they receive some financial compensation for the scams they knowing let happen as well.

I never approved PayPal. Paypal joined with Mississippi Linen Cotton which was fake and lie company created by ** to scam on people. I paid in credit card and the scam ** switched it into Paypal who protected scammers by said it was not from Paypal while scammers could not be reached. It was big factor that paypal added big fee on the charge too. Paypal was part of scammer and truly assisting or shielding ** scammers from my credit disputes.

I've been using PayPal for years successfully however I saw changes in 2025. First a lot of unauthorized charges and charges I tried to make wouldn't go through. Today all that came to a head. Once again I received an unauthorized charge which I immediately reported but I also requested my account closed. They refused. So now I need to contact the FTC about it and get it closed.

I've had PayPal for many many years. I've never had problems like I'm having right now because me not having a business sold an item to an actual company a one-time type of deal. They're now hijacking my funds and keeping me from getting access to it to pay my bills. You know they definitely didn't have any problem taking out their $22.43 fee for the transaction but yet I'm on stall now for day four waiting to get access to my account.

PayPal is a joke now and I hate it with a passion. Never had a issue with Paypal until now. Whole thing needs to be shut down asap!

After 10 years of being a customer I am appalled at the way PayPal handles their disputes. I have 3 charges on my account that I am 100 percent certain I did not make and told this to there yet they come back basically with, "Sorry, we find nothing was done wrong." I did not make these charges; that was the first thing they should have found wrong when I told them about the issue. They have extremely declined in their customer service standards. There are a lot of options out there of places one can use similar to PayPal. Be sure to do your homework and choose another company rather than PayPal.

Scam, favor vendors that intentionally know PayPal will side with them... Purchased using Amex, vendor never sent Purchased items. So, I reached out to vendor without success, then Amex. I was left with a 350$ bill and no products. Amex ruled in favor of vendor, who did not provide any service.

I have no idea what is going on with a PayPal these days! Ordered a nonworking product, shipped it back. But no support - as paypal said if the product is similar as described then they can refuse the case! Outrageous, unacceptable, basically they are supporting scammers now! - 280Euros, no product no money x3 returns!

Failed a payment I used to make and it used to work. Company says they cannot do anyhthing about it. Would not recommend to anybody

Buyer Protection?!? Ya right! I purchased a product from a scam company. It arrived on March 25. I did what PayPal stated which is to attempt to work it out with the seller first. I sent an email and received a response asking me to send pictures of what I received. I did. No further response from the seller. On April 24 (the 30th day), I opened a claim with PayPal. They stated that because it was "beyond 30 days since delivery" (which it was not), they would side with the seller.

Have used PayPal cards online three times. Have always received very sub standard merchandise, or never received it. PayPal response is if it looks similar your received it. Like saying if I ordered a blimp, and received a blow up balloon. PayPal is ok with that! Done with PayPal! Hat is s least three sizes too large, ordered a George strait straw hat. It was crushed, and shoved in an envelope. Said hongpin on hat band. Had nothing to do with George strait. Last year ordered life size yard ornaments of flying birds. Received six inch tall toys. That didn’t even look real. PayPal doesn’t support their customers!

PayPal is working with scammers and that will lets the scammers to take money out of your account.

I have used PayPal for several years and have had no reason to doubt their reliability . . . until now. Since it is primarily controlled by Ebay, I have always used my PayPal acct. to pay vendors on Ebay. However, I just had an experience that brought the word "extortion" to my mind. I ordered a box of finish nails that cost a little over $7, but the shipping on that little box was $40. PayPal pops up with an offer to reduce the cost by $40 if I will apply for their credit card. I needed the nails that I couldn't find anywhere else so I applied and was approved almost instantly (not a surprise). Now, though, I'm suspicious of a company I have always trusted. My son reminded me of a 1930's movie we saw involving a gangster who "sold" protection to shop owners to protect them from him. Sounds similar . . . to this thinly-veiled scheme . . . by my trusted PayPal.

Total scam artist! They steal your money from your bank accounts causing multiple overdraft fees on top of the original theft of your money. Overseas scammers and you don't have any recourse!

I bought through a website where PayPal was an option. After not receiving any response from the vendor and the fact that the vendor had charged my CC I reached out to PayPal to seek help. After about a month they did refund my money. I didn’t ask who had to cough up ie whether it was the vendor or PayPal but then the slobs closed my future access. Why they retaliated against me I haven’t a clue. I was the one who would’ve been potentially harmed AND the only reason I thought it might be worth purchasing through them. Honestly my CC provider likely is a much more reliable source of protection from fraudulent vendors than PayPal I have no idea why anyone uses them. I gave them one star but honestly they don’t deserve even one.

A few years back I dealt with a French motorbike company located in Normandy and we exchanged funds for goods and services a few times. Lately I contacted the (as I know now) former owner, asked him to purchase bike parts from a third party for 300 euros. Not knowing that he had sold his business, I sent the funds to the old email address. The shop (Attack Moto in France) since then had folded and the new owner has no access to his PayPal account. This was an honest mistake, I've been arguing with them for over a month now and they refuse to tell me where the funds are.

I have been trying to get my money back for an unfamiliar charge for almost 2 months. Paypal likes to give my money away. April 7, I was charged 11.95 by a company called NaturesBalance. I don't know who they are, don't care. So, I got my money back. On April 10th, once again, the same stinkin' company charged my account $76.33. I called over and over again. Where is my refund? Today I discovered they closed the case in favor of NatureBalance. I am seething. Now, what the hell am I gonna do? I WANT MY MONEY BACK. I am 70 yrs old and l live on a limited income. And these inbred cockroaches have ruined my life. I told them to block these thieves so they cannot access my account. Yeah, sure, no problem, done. LIARS, THIEVES.

Major thieves/scammed. I'm getting lots of unauthorized charges on my account. It's pretty much impossible to get your stolen money back after an unauthorized charge. I spent 4 or 5 hours trying to get 20$ back and PayPal ruled against me. Your money is not at all safe in a PayPal account. It's subject to random theft. Coming service is absolutely satanic. Decided to boycott for life. I don't do business with thieves.

I am very appalled with PayPal that I cancelled my account. I purchased an umbrella with a merchant and it was not as specified. Therefore they were going to issue me a credit. Unfortunately PayPal decided to intervene and disputed the credit in the merchants favor. What gives them the right to to that. I’m so dissatisfied with them. They lost me as a customer.

My partner's account was deemed fraudulent, and then promptly deactivated with zero ability to appeal it due to their faulty AI scam detection system. Initially there were holds placed on the account until my partner completed the numerous verification steps and then immediately after that they deactivated the account and claimed it was fraudulent. They are not only holding the money owed to my partner in the account, but they are refusing to refund the customers who purchased the product, and then have the unbelievable audacity to charge "high volume dispute fees". When my partner was finally able to speak with a human via chat, they deactivated the chat mid conversation and said that my partner would receive their money in 180 days. Absolutely insane. I always knew PayPal wasn't great but I never knew it was this bad. If 0/5 was a rating option, that's what I would have chosen. A corrupt company relying on an inaccurate AI system.

I bought an item on eBay thinking PayPal would protect me. The seller sent me 2 emails it was back ordered and it was shipped on the same day. I get a message the package was delivered when it wasn't. eBay denied my claim instantly, PayPal denied my claim instantly. Then I contacted the post office. My package was not shipped to my address by the fraudster. Finally 1 woman helped me from PayPal but don't trust them. eBay and PayPal treated me like crap while they are supposed to protect me from their own scammers.

If you are a business owner or independent contractor relying on PayPal for liquidity, look elsewhere. This platform utilizes automated algorithms to freeze legitimate funds, provides verifiably false information through front-line customer service, and ignores full compliance verification. On May 23, 2026, I authorized a $6,256.00 USD payment via my American Express card to an independent contractor for physical construction services that were already completed. American Express cleared and released the funds instantly with zero fraud flags. PayPal immediately slapped an arbitrary 21-day automated hold on the funds, locking them until June 13. The bureaucratic breakdown that followed is entirely unacceptable:

I had a very frustrating experience with PayPal. A transaction involving my funds was delayed and I was not given a clear explanation for why the hold was placed or how long it would take to resolve. I contacted customer support multiple times, but the responses I received were generic and did not help me understand the status of my money. The lack of transparency made it difficult for me to plan my finances and caused unnecessary stress. What disappointed me most was the difficulty in getting accurate information from customer service. Based on my experience, PayPal did not provide the level of communication and support I expected from a company handling financial transactions.

I had a card on my PayPal account that I had marked primary. When the time came to charge my Airbnb, they charged it to the other card not the primary card. The other card was a debit card and they took out $1500 that I had earmarked for bills. When I called to try and straighten it out, they said well. The other card had been on there longer so it was the more trustworthy card. I don’t understand it because I switched banks and the credit card I’ve had for years when I asked them to reverse the charges, they said the only way to do it was to cancel my Airbnbs.

They believe a scam company that stole over $4,000 from me rather than a loyal customer of 18 years. I will never do business with them again and I will do everything in my power to keep anyone from using them. They absolutely are corrupt on every level.

This is not a trustworthy service. If someone illegally uses your account they will not provide details of the transaction. Why is that legal? They do not protect their customers by using good fraud prevention by noting lots of new transactions in an account that is never used. FTC and FBI should investigate. And better banking rules need to be written to protect consumers because Paypal does very little because if they have to go after fraud, it would cost money.

Worse experience ever, they froze my account when larger transactions came through, I sent them all the proof of fulfillment and after one week of processing they said they will hold the money for up to 120 days. These company has a scammer foundation. I would not suggest anyone to use them.

Well over two decades used PayPal. Account got hacked. Turned into business. Sent out fake invoices. One got paid. Never touched the money. Apparently that started dispute that goods never received. PayPal after review bloody permanently limited my account. So pretty much useless having it. Even when agents told me that they see things don’t add up. Apparently back team manually reviewed my case and still ruled against me. What a freaking joke. You get hacked and then PayPal screws you over. Never trust this company. Never ever ever trust them with your money. They protect hackers and scammers now. Be warned.

1 Star. Absolutely useless. The app won’t process payments, the website won’t link bank accounts correctly, and customer service is no help whatsoever. Their solution is to tell customers they can’t take payments over the phone. So if the app doesn’t work, the website doesn’t work, and support won’t process a payment, how exactly is anyone supposed to pay? For a company whose entire business is moving money, PayPal seems incapable of handling the most basic financial transactions. Endless technical issues, zero accountability, and a complete waste of customers’ time. Avoid if you value reliability.