PayPal Reviews

Unfair decision Re: Your PayPal case: ** case denied. This is BS that you only based with the tracking no! The sender has an insurance and capability to find out from the courier company he used to where the stuff was delivered at. It shows that it was handed to someone’s name at the reception and that it’s supposed to be delivered at a home address. Your decision was so unfair and you don’t protect the buyer! So disappointed!!!

When I secd use them it works fine and no problems for while. Few years go by then I tried to close my acct. Issue rise. I call them see why I cannot close the acct I had with them for few years. They tell me I still have case open. Not true. I open new acct. It works fine and no issue at time. Then I decided to close my last acct. It has the same issue. I won't be come back and share to my family not chose PayPal at all.

I had no problems with PayPal until recently. Out of the blue, they started asking me to prove that I am really me. Their automated letter gave me the option of scanning a utility bill with my name. I did, but it wasn't enough. A second automatic letter said I needed to scan my passport or Driver's License. I protested, but my complaint was not heard. So I scanned a copy of my DL. It wasn't enough. A third automated letter said I needed to scan my Social Security card. All the while these stupid automated notices were being sent to ME at MY email address. I protested again and asked that a manager call me (at MY phone number on record). Instead I got another automated email. Bye PayPal. I won't miss you!!!!

I am a victim of a crime that caused me to become stranded in Baltimore, MD... Worst place to be stranded, but I digress. PayPal customer service through 7.5. hours of calls, being put on hold and blatantly lied to by customer service reps as well as their supervisors, could not resolve a $50 issue. Additionally they accessed my account several times while claiming not to be able to... Do not trust them... They blatantly lie and their corporate office has no working numbers.

I had a problem with a seller that I paid with PayPal. I disputed the claim; the seller claimed they would pay me back. For PayPal this refund claim resolves the dispute and it is closed and cannot be reopened. When I try to inquire about the refund, it's a nightmare. Automated email; automated phone no help available. My recommendation: Do Not Use PayPal.

Where do I start? I had been with PayPal for 16 years until this year. First of all, they no longer have customer service. They used to have excellent, airtight customer service, but now it is like they are giving a middle finger to all their customers. They have so dis-empowered their Asian reps that those ones cannot do more for you than you can do for yourself and if you cannot help yourself with the myriad of useless dead-end buttons they have on their convoluted site, then you have no help whatsoever.

PayPal holding my money for more than a month and doesn’t let me transfer them to my bank account or to use money any other way. They want me to verify my identity but every time I provide documents PayPal decline them.

PayPal stopped my account without telling me why, won't tell me why, and will not allow me to use their services again. So 4 years of using this company without issues. Still no issues. And the rep I spoke with wanted me to contact corp and ask why they did that. And they will not allow me to fix it. Don't use them. They are scam. They allow users to dispute charges even if they were for real items, and or services. And you never see your money. What a joke!

My account is limited. I am verified that it is me. They are holding my 23.08 funds and wont transfer for them at least. I have had them 2 other times and my account was unlimited for the stupid reason ever. It's ridiculous. I feel for the people sign up for PayPal especially your verified user and everything. Something always goes wrong. Im so sick of this nonsense. So think about opening an account and getting limited access for something so stupid.

For several months, PayPal has reported that there is a problem with my account. They have not indicated what the problem is. I've taken all steps to resolve the issue, including confirming my identity, uploading a photo ID and changing my password. Nothing has worked. I've contacted them via email several times but got no response. They indicate that my account is 'limited', which means that I can't do anything with the account. At this point, I don't trust PayPal for any transactions. This is the poorest customer service I've ever encountered, and I was in the technology business for over 40 years.

One agent and 2 supervisors read from same script repeatedly, informing me that, as I didn't know "the last 4 digits of credit card used" (wallet lost awhile ago) I could not access my account, ever. They may have read some reviews as a phone agent a week later w more helpful. When I finally got Paypal to move money to my bank, they emailed me that the bank would not accept the money but my bank account shows that it has been deposited. More worries.

I live in the US and received a payment in Singapore dollars on September 20th, 2018. I can see the payment but it has not been made available to me yet. It’s now October 9th and I have called and emailed PayPal numerous times and have been told it is a “bug” in the system and that their technical department is working to resolve the problem. PayPal will not provide any estimate as to when the issue will be fixed. I find this highly disturbing, unprofessional and surely illegal?! I simply want my money and at the very minimum an estimate as to when I can expect to be to transfer it into my bank account! On numerous occasions I have been told I will receive communication or an update within 24-48 hours but do not, and have to spend time chasing up as to when I can access the funds! What should I do??

I received dollars to my UK Account, on the 21st September 2018, I have not be able to transfer to my PayPal balance where it converts Dollars to Pound. The option for that is gone, it says I have received the payment which I have not... When I called PayPal they see I have not transferred the money, which is still there. They said they had a problem with payments for others currencies on that date 21st, and they are working on it. We are October 8th, 2018 and still not able to transfer the dollars I received to my PayPal balance... Has anyone else had similar problems or the same problem? Has anyone had to wait this long or longer?

PayPal does not provide money back and protect their consumers as they claim. PayPal told me I had won my case and to ship the (fake) item back to the seller from eBay. I did. I submitted the proof back to them by email to complaints email address. I was instructed to do this by PayPal during a phone conversation. I had to communicate through email because their system did not show the case as open due to it being a guest checkout. I did everything that was required in my WINNING case. PayPal then closed the case saying that I did not ship back the item. I called yet again and the person on the phone could see my photo proof of the shipping with tracking info receipt in many emails. So she...over the phone...put in for an appeal. Yet PayPal closed it yet again. This time they did not even state the reason. But said they could not longer respond. Kinda funny since I had already won.

Had small amount money sent to me. They held it 72 hrs before crediting it to my account. For security purposes per them. Once released to my bank it put on another 3-5 business day hold. Again security reason. Or it seems PayPal not good in paying so the hold by bank to ensure they get their money. Whatever reason taking up to 9 days to transfer lousy 150.00. US Mail faster.

There are lots of ways to make payments and transfer money nowadays. I have used PayPal for over ten years with never having to contact them with an issue. The one time I did they did not back me up or stand by me. In brief, I ordered a time sensitive product that was said to be ready to ship and paid extra for shipping. The product didn't ship for 10 days and the package was not sent priority. Therefore when the product arrived it was useless. I had all my email correspondence with the merchant and provided it to PayPal.

I sold a beauty set to a buyer. The buyer waited 30 days, tried to list my items, and then claimed I didn't send them what they expected. I accepted the buyers return request in the end; However, they never returned the item and told me they will only speak to me through PayPal. PayPal forcefully refunded them their money and never checked the integrity of the buyer to see if they've even shipped anything. They never checked any kind of tracking information and treated this very one sided. I'm not even a seller, I'm generally just a buyer and this person was the one buying from me to resell (as they're a seller normally).

I had a recent Ebay purchased, paid via Paypal. Vendor sent a knockoff product, despite it being advertised OEM. The seller offered a return, though when I returned the item I only received 1/2 of the refund I was owed. Ebay told me I needed to manage this with Paypal, and I initiated a dispute via Paypal. I strongly suspect Paypal never read my dispute at all, saying that it was decided in my favor but not requiring the seller to do anything at all. There appears to be no way at all to even reach a person at Paypal, and this seller appears expert at delaying and promising things until I can no longer leave a review in Ebay or dispute my credit card charge.

Long story short, I am homeless because they held my money first of all, then told me it takes 24 hours to process. Which was a lie, they then told me I had to wait an additional 24 hours because I linked my bank account. Now I’ve missed my car payment and mortgage.

I'm a seller, who sells multiple items on eBay. I recently sold something to a buyer, who left positive feedback then claimed over a month later that the item I sold them was not working. The buyer said the item was faulty, and needed to be returned. I spoke to the buyer and advised them that the item was sold as a brand new item, and there is no warranty or returns. The buyer then raises a claim with PayPal, claiming the item is a fake, and requested a refund.

PayPal has stolen $10 from me in 2 days. Yep, $5 per day for only 2 transactions, one purchase and one sale. Each time $5 mysteriously disappeared with no explanation. Each time I called and waited for over an hour only to be told each time it was eBay's fault or conversion fees. They have always stolen money from me and I quit using eBay and PayPal for awhile, then like an idiot, I go back and the same illegal, criminal behavior continues, but only worsens over time. That's right, both eBay and PayPal only become more criminal, more illegal and more corrupt over time. They both place the blame on each other, you have to wait longer than ever to speak to someone, an hour or more, you get no help whatsoever, you completely waste your time, accomplish nothing, get no results and are more frustrated than ever.

Gave me a $32 charge for no reason! As soon as I get this all figured out I will be deleting my account with them. Go to hell PayPal. I could've used that $32 to buy me a nice bottle of Jack Daniels. What a waste of my money.

They mysteriously "restricted" my account linked to my main email and bank account. I was forced to open a new PayPal with a new email address. They will not tell me why I can't get to my account and can't get my money from it. The new PayPal account (must use it for a job that will only pay me via PayPal) has more than $700 in it... but they won't let me link my bank account to it because it was linked to my first account which they won't close or remove the card from and won't give me access to it. So they have stolen thousands of dollars from me. I have spent tonnes of money on Skype with them, being put on hold for 20 minutes at a time only for them to find a new reason why there is nothing they can do.

They restricted my account, where I cannot send or receive funds, because their excuse was, I had too many cases, and refunds, which I put in the cases because I never received the merchandise. I have never heard of PayPal taking away someone's account because of that, bunk, rude.

Paypal is criminal. Their behavior is criminal. Their holding consumer money from instant transfer is CRIMINAL. They were sued before and we didn't learn. Their end days are near. One day Paypal will be antiquated and a joke, like payphones used by ** on the corners.

Have a PayPal account that have money in it. Paypal decided they wanted to part ways with me...but stated I can't receive my 180... They are HORRIBLE when doing business and using them. This has happened before. It's like they do whatever they want with your money.

I have been on the phone with them all of yesterday and today. When trying to send money to family, they charged the wrong account and insisted it was the right one. They have been doing this for the past 5 transactions, and insist that they are taking it out of my checking account when it is clearly coming out of another debit card. My bank confirmed that they've charged the wrong account and sent me documents to prove. When talking to PayPal, they asked for proof. Once I sent the documents over, they hung up on me. Today when calling, they hung up on me again. THIS IS WHAT HAPPENS WHEN A COMPANY DOESN'T VALUE THEIR CUSTOMERS AND HIRES OUT TO THE PHILIPPINES FOR CHEAP LABOR! I used to love how easy PayPal was, and how you'd speak to someone in the States. They have just lost a customer.

Hello, I recently sent money to my brother (160$) through my PayPal account that is linked with my debit card. I have no money in PayPal but usually it would charge through PayPal and PayPal would charge my bank. As of today I will no longer be using PayPal because PayPal had double charge me. They've sent 160$ from my bank to my brother's account and then charge another $160 and claimed that they had used their own money to pay my brother. Therefore, they'll be charging me only once for the $160 that I requested to be sent. However, they ARE WRONGGG! They had double charged me and I even had record of that. I gave my bank a called and they referred me to call PAYPAL. I called PAYPAL and they REFERRED ME BACK TO MY BANK. PLEASE STOP USING PAYPAL. They are a big scam corp that can do whatever they want when you have your bank linked up. DO NOT LINK UP YOUR BANK CARD!

Due a refund from a vendor. I explained through email the reason for the refund after PayPal conducted their investigation and denied my claim. Paypal sent me probably an automated email response that had nothing to do with claim. Horrible customer service. Is there an alternative to PayPal, avoiding them like the plague, using my debit card directly.

I paid $996.00 for an authentic Chanel bag on eBay from a private seller from Canada. After I paid, the seller closed his account on eBay. I received a fake (counterfeit) item from Singapore instead of from Canada. It's 100% counterfeit item, it doesn't look like on the picture, it’s different color inside, it's not a leather, it’s plastic... It was listed as authentic Chanel bag 'Auth.-CHANEL-Small Medium Classic Double Flap Bag Black Lambskin’. I opened a case with eBay and notified PayPal. eBay asked me to provide them with a signed declaration confirming that the item will not be resold.

Why I don’t recommend PayPal: When I first used PayPal, I was like “Wow this is great, my credit card's being secured.” Now I’m not like that anymore, PayPal sucks! But I still have to use it, since my online job only does PayPal. PayPal has this “Prepaid” Card thing, where you only pay 4$ every time you use it. And I got that, but whenever my job pays me it won’t go to my prepaid PayPal card... Only my balance. How am I supposed to pay my bills if I can’t use the card? Another thing, I requested 3 refunds all from one company called “Wish.” I never purchased anything from there... My account was hacked. And guess what PayPal does? Denies all 3 cases, are you actually kidding me???

Paypal blocked me 1158.70€ for nothing. I have to wait 19 days to get it. Do not have trust on Paypal because it is Fraud. Absolutely no reason to get stuck my transactions. Never trade with you again.

This was yet a third miserable experience with PayPal services, the first being mysterious debits directly dipping into our bank account, the second being mysterious debits from our PayPal funds balance, and this third horrid experience described below. We purchased an item from a seller who uses a so-called "PayPal Guest Checkout" payment method. The item was defective so we returned the item including tracking number to the proper address as listed on the seller's website. We called PayPal for buyer protection and a refund because the seller refused to answer our return inquiries and refused to accept the return shipment for the flawed product. PayPal opened a refund case and then proceeded to send automated emails stating to now send the item to a different address, in China: PayPal's return address was written as such -- Return address: ** China.

There was a mixup when I bought a couch online. They charged my PayPal account which has a zero balance because I never use it. I thought they were charging my PayPal credit card, which would not have been a problem. Now I am getting multiple emails from PayPal letting me know about the balance. I called the merchant to try to fix it but they said PayPal paid it. After multiple attempts to transfer funds from another credit card, I gave up and called. Ha! I got through, got a code (nice firewall PayPal) and waited for help. Got cut off. Called again, was asked for code (which I no longer have) so now am locked out of help. This is the worst customer service I can recall. PayPal don't indicate on your site I can transfer funds and nothing happens. Stuck until I can find it from checking account.

I have been using PayPal for at least 6 years, I heard about stories of people who got their account limited for no reason thinking it's no way, they had to do something. Well today I was proven WRONG! PayPal permanently limited my account for NO REASON at all, I have had the exact same transactions that I have always had...no disputes, in fact 2 weeks ago they sent me something saying I was verified for having a good standing account for so long. I call customer service and PayPal may have the most USELESS customer service EVER! They say that they do not have an explanation for why accounts are permanently limited... WHAT??? I have never called a company and received an answer like that, It just baffles me that they send me something thanking me and then they just shut my account down with no explanation and no accountability.

PayPal refunded a vendor for a payment without making sure the item that was purchased was returned to us. In my correspondence to PayPal I specifically asked to have the item returned before I refunded the purchaser. PayPal refunded the purchaser and they got to keep the item. Avoid using PayPal at all cost. They are a ripoff.

I am a new client here and I would like to say 3 days to authorize money to link debit card is wild!!! I do believe you need to find a better solution to cancel transfer for new customers because we as people have REAL bills to pay and do not want to hear your receptionist say, "Oh it's a computer software that verifies your info. We are not able to change anything." Because of you now I'm stuck, stranded. A female waiting 3 damn days of MY OWN MONEY ON PAYPAL. It is incredibly sad that online payment methods or money transfer companies have this much control of OUR MONEY and they can sleep at night knowing this is wrong and leaving innocent humans wonder what's going on and having PayPal REPEAT THEMSELVES OVER AND OVER.

Purchased products from a deal site. I was a little wary, but saw that PayPal was the payment option so felt safe. In short, the product was falsely advertised. PayPal refunded my money. Very satisfied!

For over a week now I have sent them everything they asked for MORE THAN once and they drove me NUTS trying to do what they wanted and it still wasn't enough. Got an email this morning saying my account was reinstated BUT you go on my account and it is STILL FROZEN and they want ALL the info AGAIN. Called customer service and they are NOT open NOW??? Really BUT someone sent that message. I am SO SICK of these people. It is OUTRAGEOUS how they treat their customers. I have been with them and eBay 15 plus years and this is how you get treated. Disgusting. AVOID them like the plague if you can.

My account has been frozen. So I called customers service line and they kept me going in circles my phone call was 2 hrs and 34 minutes. Finally told me my account was -38 dls but it was an unauthorized payment and a "reload" that I did not authorize. They accepted that I did not authorize that reload and they still wanted me to pay the fee. They would help me solve the issue they only wanted my payment. I am accusing them of frauds. They only take and steal people's money without consent. I was a customer of them since 2014. The last person I spoke with was very unethical and rude. He kept accusing me of making a unprotected purchase at first then at fault for a reload then a so purchased of an online store. It sounded like he was just making up transactions.

I have been a PayPal customer for over four years now and have never had an issue with them before. In August I bought a coat. It arrived in September. The item felt like fleece and not the wool that was advertised. The coat was see through. I tried to reach a resolution with the seller. I wasn't even asking for a full refund since to return the item I would be out the cost of shipping which was almost the price of the item. PayPal asked me to provide all this information and then denied my request siding with the company. The company from what I can see submitted no information of their own. This company I have discovered has a history of bait and switch tactics and PayPal is fully aware of this and yet they still sided with the seller as oppose to me. Now I am out $42.56. I thought PayPal was suppose to protect me. I was wrong. Will not be using them any longer.

Long story short, they can freeze YOUR account and deny YOU YOUR money on a whim. Their customer service line is useless. Someone needs to come up with a better way of sending money online and put PayPal out of business. There's a reason this joke of a company has terrible ratings everywhere you look. Would give 0 stars if I could.

I have a good amount of money in Paypal. I buy storage units and sell the items on Facebook. I got a storage unit that was a gold mine. Had a lot of Collector Halloween masks, that collectors pay good money for. So I figured the safest way to get payment is use my Paypal account. I have confirmed my Checking account, confirmed my bank card. So I am confirmed and verified. I have went through their so called security checks. Because they wouldn't let me transfer some of my money. I was able to transfer some money to my bank card and bank account.

Credit score 786. But turned down for PayPal Credit Card in 5 seconds! I should have remembered I hated PayPal! But hadn't attempted to use them in several years and had forgotten. PayPal you suck!!!

In eBay for 15 years or more and have used PayPal to pay for OR be paid for items. In the last week they have decided that they need PROOF of who I am??? They want PHOTOS of my Social Security card, PROOF of my address. I sent a PHOTO of my tax bill and a PHOTO of my photo driver's license. ALL of which I have SENT to them REPEATEDLY! Today AGAIN I get the REQUEST for MORE and I can NOT ignore the BS as they have FROZEN our ACCOUNT til they are SATISFIED!!! OUTRAGEOUS.

Started receiving payments via payPal (which I refuse to capitalize any letters in their name) from one of the companies I do work for. And I can't even get MY money in a timely manner, or transfer money to my bank/bank card in a timely manner! And when asking for a supervisor they have the audacity to tell me "sure you can talk to a supervisor but it's not going to do you any good!" Exact words from paypal employees! More than once I've been told that! Even had them hang up on me even though I was still keeping my composure.

Bought a convertible top with a six year warranty against defects on eBay and paid through PayPal. Two months later seams started to split, after numerous e-mails to seller, I opened a dispute with eBay. They replied I had to go through PayPal because it was more than thirty days. I give PayPal all the info about a defective product (with documentation from professional top installers), and they sided with the seller. No investigating was done, they just have to side with sellers of large quantity of products, with total disregard to the little guy.

I refunded someone $25 for a game they brought by mistake. PayPal took $25 from my account, and $25 more from a different game I sold... When I called to tell about this they refused to give the $25 back. Never do business with this company.

I was sending money to friend and asked for a transfer from my bank account. After the person did not receive the money by the next day I called. Instead of transferring the money they requested an e-check without any notification or my permission, and they would not do anything about it. Customer service was very unhelpful and would only ready from what sounded like a script. It cost a big delay in the person receiving the money.

A buyer I had dealt with regarding a real estate transaction filed an unreasonable refund request which then got escalated as a claim with PayPal. PayPal ruled in the buyer's favor even though this was a real estate transaction (which is NOT covered by the PayPal Purchase Protection). The buyer had initially paid me $1950. However, $56.85 was taken out as a fee by PayPal (I did not receive this fee). The amount that I actually received was $1893.15. After PayPal had ruled in the buyer's favor they deducted the full $1950 from my account. This caused my account balance to now show a negative balance. This was due to PayPal refunding the buyer $1950 vs. just the amount that I had actually received from the buyer ($1893.15). I shouldn't have had to refund the fee charge of $56.85 as that was charged by PayPal, I didn't even receive that amount.

I purchased services through PayPal. The seller never came through with the services. Unable to get my money back due to my account being linked to PayPal!! A so called claim was opened and nothing done about it.!! I closed the account and will never use PayPal AGAIN...

I have been using PayPal for a very long time now. I have never had any issues until now. I was not made aware of a fee that was being charged to my vendor. This fee was then taken out of my payment which in-turn my vendor did not receive my full payment. Now I understand that the vendor should make the sender aware of the fee. However, Paypal should also let the sender know that there will be a fee assessed, and that will be deducted from the money sent. That is not stated anywhere on any of my transactions. I owed that vendor over $100 in fees. This is not about the funny, but about the principal. The fees being taken I had to end up paying anyway.

I sold an Note 8 and added tracking info. This was my 3rd sale of random items. First eBay put a hold on payment then they said they would release it to PayPal...then PayPal took out their fee and did put a hold on my funds again. They take their money and screw the sellers...never again. That's why people are using more moral companies that don't steal your fees while putting your money on endless hold.

PayPal is the worst. They have no real customer service agents to help you. They simply read a script to resolve your issues but that does nothing. I received a payment through PayPal, tried to make an instant transfer to my prepaid account to use my PayPal card and was denied repeatedly without any reason why. PayPal pretends to be a convenient way to manage your money but they are a total ripoff. I will be terminating my business with them. Unsatisfied customer.

I had been using PayPal for over a year to received payments for my secondary revenue stream, mainly selling t-shirts on Redbubble.com and doing some side jobs on Fiverr for two regular clients. Out of the blue, I received an email informing that my account had been "permanently limited" and that my only "choice" was to wait for 180 days to retire the funds available. I tried to clear the situation by providing all the invoice and client information necessary, but their reply was that their decision was final (without any argumentation) and then give me the PayPal legal department info in case I wanted to take things further. Don't trust PayPal with your work and your money, they just don't care about you and aren't going to think twice to screw you over.

PayPal has to be shut down or re-organized! They 'allowed' a hacker to hack into my account, the hackers changed my e-mail address and then they stole £1,200 from my bank account. I constantly e-mailed PayPal with my concerns about my e-mail address but they never answered or done anything about it. I eventually managed to retrieve my money but that not without stress and sheer hard work on my part. Unfortunately, because I still wanted to use eBay, I had to have a PayPal account, so I opened another one, and now through no fault of my own, any cash transactions that are used through my account on put on hold for 21 days, oh and I also have to pay for the privilege!!! I sold an item and received payment on 27th August 2018, today 17th September 2018, the payment is still on hold!!! It is a terrible terrible service and I am not sure why it is still being allowed to run.

Our competitor submit a infringe report falsely and PayPal just limited our account without verify anything!!! We have to hire a lawyer to engage in this issue! If we do not have the money to have a lawyer, this will never been resolved! PayPal claimed to be friendly to small company which is complete **!

I was never told of the new increased interest rate. I was told by another friend to call and check it out. This was after I charged over $100.00. The PayPal agent was rude and let me know how I can see the terms and conditions (with several steps). Now who is going to check into the terms with all these steps each time they use PayPal. What I am trying to say is these people are crooks. I will never use PayPal again. This action is unacceptable to me. They didn't even send me an email or letter to let me know!

PayPal is the worse company to do business with. The reps all tell a different story. No one is on the same page and the reps are rude asf. This is the 3rd time they have limited my account. They wanted me to send all these documents only to hold my funds for 180 days but can’t tell me why? Like why are you holding my funds. Then all the reps says is the back office has to make the decision. I say, "Transfer me to the back office," and all of sudden there is no number. "Oh that department doesn’t have a number." But they work for PayPal as well. Sounds like a fake office to me. I never in my life will do business with PayPal again.

Seriously! Never again! Nothing but issues and when you call and try to fix them they are either closed or you have to wait forever! Worst part, they tell you they can't discuss the details of your account with YOU! Then they hang up on you when you ask a question they don't want to answer. Worst customer service I think I've ever encountered! Absolute joke!

I'm never using this service again. They froze the funds on my dad's PayPal account for no reason, and as a result, I got an unpaid item in my eBay account records. I am pissed off, dad is pissed off, and the seller is pissed off. Now I know why Amazon doesn't accept PayPal. We rang PayPal customer service, and they told us to wait 48 hrs. That time has now passed long ago, and the funds are still frozen. This is not just bad customer service, it is criminal.

When you sell a product on eBay using Paypal, be prepared to have your money put on hold for up to 21 days. Be prepared to call their number and get put on hold and redirected to another person that has no knowledge of your account at all. Be prepared to talk to a supervisor named Andrew or something, that talks to you like a robot with no compassion or tone and that tells you there is nothing he can do. And all this will happen after your product has been shipped, delivered and rated outstanding by the buyer. If you can deal with that, if you can deal with seeing your money in your account with "on hold" written by it, then eBay and PayPal are the way to go. If not, you better find an alternative. :). lol ~truth~. Repost. Benjammin was nice. He should be managing the whole PayPal. If you don't overhaul your company soon you will be going under too many bad comments and that is a sign of the end.

They accepted refund money from eBay on a purchase I made with my MasterCard from my personal Bank. I did not authorize the refund from eBay to go to PayPal. I did not engage PayPal to authorize them to accept the funds. They would not return my funds unless I paid a check fee or gave them my banking information. I then attempted to find a product to purchase that would be to the penny of what was in the PayPal account that would include tax and shipping and then close the account, saving as much of my funds as possible.

I wouldn't recommend to anyone. I've used PayPal without trouble for years and I've faced two problems. At first, when I created the account it wouldn't receive nor send any money and when I asked them about it, their answer had absolutely nothing to do with my problem. I let it go and a few months later, the account was working just fine and I've used it for years to receive money for my freelance work and make simple purchases online. I had a credit card and a bank account linked and then suddenly they're asking for proof of identity and proof of address and not accepting anything I sent nor letting me withdraw or transfer my money.

I had no internet access at an event. I had to manually key in the orders. Not only did they take more money from each sale, PayPal is holding all the money for 30 days. No credit card holds money for that long. This is a travesty of customer service for someone who has run years of sales with no issues. I want my money!

I called PayPal to dispute one of transaction as I couldn't see transaction in my account. "I logged in with same email and password" during call, agent stated my account got duplicated with wrong phone number, when I asked how she only responded that she is fixing and deleting my second account, even talking to manager. She suggested to send mail to San Jose legal office for more investigation. She kept blaming on email provider that didn't send out verification email or so. The question is how seller got my info from purchase that I did and how new account got created with same credential and wrong personal information. I talked to very careless manager and rude. That's ridiculous that finance company like PayPal does not have clear answer or willing to investigate more to secure customers.

I use PayPal without problems during some years more or less 7 years, and in this year I get limited my account, without explanations about the issue. I need send some documents, but for this stupids, it's the same, frozen my account and the next lock my account with 1700 dollars inside. Ridiculous, because never sell in eBay and only I works as freelance for received money about my jobs and nothing more. This by one side, and by other side use for payments about my job and buy servers, etc, and pay the commissions of money pay me in each case.

I opened a line of credit with PayPal Credit for $2,650.00. I successfully purchased a laptop using this PayPal Credit line on September 4, 2018. I have the email confirmation from the merchant to prove it was approved. I had to cancel the transaction because of delivery issues. I have since tried to use the PayPal Credit line multiple times and have been denied every time even though my entire credit limit is available. I called PayPal and the supervisor I spoke to (Daniel) on 9/7/2018 advised me that I was being denied use of my PayPal Credit line because I was a new customer and I needed to establish history (this was a theoretical reason as the supervisor could not confirm that precise reason).

I've had an account with them for over 6 years. Today they cancelled my cards and screwed me out of financial obligations. A little over 6 years ago I opened me a business debit card and today when I called them they said no it was a personal account, even though I have 6+ years of bill statements that say business account. Then say oh well they aren't responsible for any financial obligations or damages due to their new policies. So now I'm stuck with a few hundred dollars in late payment fees. Absolutely **!

This is an unreliable company. Shoddy services. Supports scammers. There was one Ruth ** supposedly an Executive but with a bird brain. She couldn't even spell correctly and lacked common sense. They favour dishonest thugs operating on internet and DO NOT protect buyers. Buyers are thereby exposed to fraudsters. Please DO NOT use PAYPAL! They shouldn't even mention the money back guarantee. What they should clearly state is 'Money stealing GUARANTEED - We proudly survive on companies involved in unfair and fraudulent practices'. Money back guarantee - My left foot! It is more like - "Hello Criminals, We are your pals - that's why we are PayPal! Let's rip off customers, yes we shall!"

I would have left zero stars if I could. About a month ago I was shopping on eBay. The item I was looking at popped up an advertisement for PayPal credit- which is essentially a credit line through PayPal to pay for you purchases. I was looking at a moderately expensive item so I decided to give it a go. I was immediately approved with a credit limit that was about 40% higher than the item I was looking at. Once I was approved I made An offer on the item and after a series of counter offers I committed to buy it.

I ordered an electronic handpan from an ad on Facebook. It was shown at $159.95. What was shipped as a completely different jicky little electronic roll up drum kit. I tried contacting the seller to no avail, so I opened a PayPal dispute resolution. PayPal gave me notice that if it wasn't resolved "on or before Sept 5, 2018" I would need to escalate the dispute. The seller sent me a message on PayPal, but I was never notified about it. That message was dated August 19th. When I saw it on September 4th I responded as quickly as I could, and was waiting until the 5th to give them time to respond. I expected to have until the end of the day, but around 10:00 AM I was notified by PayPal that the dispute had been closed and could not be reopened. I am angry that, in order to try to give the seller time to get me an address to return the item, I have lost the ability to escalate the dispute. The seller has not responded to my request, and I am out my $159.95.

I have been selling/buying on Paypal since January, 2015 with a high customer satisfaction and flawless account history with PayPal, Inc. On January 31st PayPal decided to 'Permanently limited' my long time Paypal Businesses account for selling two counterfeit items on my eBay account. Both of the items were a set of Supreme chopsticks and a Supreme winter face mask that were both originally purchased from a eBay seller, with positive feedback ratings. These sellers technically broke eBay's and Paypal's terms & conditions plus user agreements for selling me counterfeit items thru eBay and using PayPal to accepts payments. I sold both of these items on my eBay account with assuming both item were indeed 100% authentic Supreme product since sellers both described items as they were authentic Supreme products.

I was on hold for 2 hours. They must have a lot of complaints. I set up my account to pay a friend for no fees and still got hit with $9.00 fee. They said the only thing I could do to get my fees back was to ask my friend to send the money back and then resend it. But hearing from everyone I was afraid I was going to get hit with more fees. I paid the fees which I didn't really have a choice then canceled my account. Venmo is the way to go!

I have $600 dollars waiting to be paid to me sent from a friend. The friend sent the money by Facebook Messenger. PayPal requires me to verify a bank account in order to receive this money. I submitted my bank routing number and account number. PayPal made two small deposits less than .20 cents. All I was supposed to do was verify the amounts and the date of the deposits and then I get my money. Well the day after they deposited it, I got an email saying my account was closed and they were retracting the deposits.

I purchased concert tickets last month and due to technical error on my end, I had to refund the first purchase. I repurchased the same concert tickets on a parents card and noticed that my fees from the first purchase was not credited to my account. The seller did not have the option to refund the full amount and PayPal tells me they are unable to refund me my $5.52. I don't think PayPal should be allowed to keep both fees for the same purchase. Would like my money credited back to me.

PayPal shouldn't accept a card if you can't load money on it... Plus you can't get gift cards with your money!!! You have to request a check which they take a fee for and then it's two weeks before you get your check. Just use MoneyGram or Western Union. It will save you time and money!!!

I have a problem that I need to resolve with PP. I called yesterday and waited on hold for over 90 minutes. Today... The next day. I am now holding for almost 2 1/2 hours. Right now I am at 2 hours and 24 minutes. Listening over and over again to the same recording. This is the worst kind of customer service. Hire more people if you cannot handle the load. Omg. I wish I could resolve this on my own but I can't. I need to take my time. Over 3 1/2 hours now... Just to speak with someone maybe?! Will anyone answer? At this point... I really don't know?

I was defrauded by an online streaming service, Tennis Channel, owned by Cleeng TV. I thought I was protected by using PayPal to make the purchase, so I open a dispute. Turns out, all that a vendor has to say to PayPal to make their case is: Nuh-uh. PayPal makes their money more from sellers than buyers, so if you are a seller, they will protect you. Buyer, well you are out of luck. I appealed with PayPal and finally called them. They said that I could dispute it with my form of payment, my credit card. I told them I would do that and did the same day. Before they even gave that process time to happen, they turned my "debt" over to a collection agency.

The only reason to use this is the buyer protection "Käuferschutz" (their number 1 reason to use the service!) and when I needed it because a dodgy Chinese seller did not send the goods to me Paypal decided that they believe the seller instead of me although even the shipping tracking ended with something that Google Translator translated to "delivered to Shanghai". Very bad and due to this of no use, not recommended to use.

I sat on hold for half an hour, finally got a customer service person, who said my account was "limited" whatever that means. It's never been limited before, and it's a business account. I was trying to link my bank account to my PayPal account, and it wouldn't let me, although it recognized my bank. Told me "Sorry, try again later." So the CSR escalated the call to a supervisor. After waiting for another half an hour, I decided to have them call me back in 47 minutes to an hour and ten minutes (which they never did). They've got quite a racket going. When you get disgusted with trying to link your bank account and sitting interminably on hold with their customer service, your only other option to have them mail you a check, for which they charged $1.50, after charge a percentage for each transaction.

I'm a big computer person so I like upgrading my computer when I get the chance. I recently bought a 1080 Ti GPU for my PC and decided to sell my old one on eBay. The buyer and I settled on a price and he sent the money to my PayPal within minutes. The money is in my PayPal but it should be in my bank account by now, it is set to be sent to my bank account. Yes, I've checked. The buyer has received his product in a timely fashion, but I'm still sitting here wondering when my money will be transferred to my account??? PayPal says it could take up to a month, that's ridiculous. They claim it's for the safety of both the buyer and the seller, but guess what? The buyer wasn't conned, he got the product, with no complaints, I completed my end of the bargain, and now I want my money PayPal, not a month from now, today.

We use our PayPal every week to transfer funds to our family member for a combined bill pay. It is accurate, quick, safe and easy. They get the alert immediately. No fee, when transfer from bank account. Have done this for years now and never had any problems. Works great.

PayPal takes your money and doesn't want to release it. I did a funds transfer to a family member. PayPal has my money & won't release it to the family member or return it to me. They make one excuse after another as to why they can't or are not able to release it. Getting ahold of them is next to impossible via phone. Online is just as bad. If they don't like what you're saying they threaten to block you. My advice is, don't use PayPal.

MY PayPal NIGHTMARE: In April, on the 9th to be exact, I took The New Yorker magazine up on a special offer. 12 weeks for 12 bucks. Now at that time, their terms said they wouldn't re-up a customer's subscription unless that customer returned a card that the magazine would mail them that they could send back confirming they wanted the magazine at the new price. $120.99 for the year. They've since changed their terms.

I purchased work shoes from CHANCE CRAFT and it turns out they are in China. The shoes came damaged and didn't even fit. I tried to return them and opened a dispute/claim with PayPal. I shipped the $99.95 shoes back costing me $58 in shipping so I'm up to $158 now. PayPal decided to not rule in my favor because they couldn't get in touch with the seller or get a final tracking on the shipment in China. I am closing my PayPal account and never using them.

You probably won't have any issues with PayPal if your account currency matches the country of issue. However, if your card is in dollars while the local currency of your country is different, the system will automatically assign local currency to your account. As a result, you lose on double currency conversion. I think a business specializing in financial matters should know these things. In addition, if you contact customer service about it, they will change the currency of your account, but will NOT refund you the losses that happened due to their buggy system. The worst customer service I've ever seen.

I am starting an online business. In doing so I am researching ways for customers to process transactions that may help them feel more comfortable. I am a seller, but am also a shopper. I understand that side of the business very well and want my customers to trust and feel at ease knowing that their accounts are safe when they shop on my website. PayPal revolutionized the money transfer market first. Needless to say, others have followed. So PayPal is no longer the only choice for businesses and private citizens alike to send/receive/transfer money.

Stopped using PayPal months ago, took almost a month to settle about 6 transactions and get my funds though all documentation had been submitted, now they won't take me off email list, better options out there.

I have 2 debit cards on my account. One of them is the "preferred" card which they should use first for all purchases. I had a subscription renewal charge and I was expecting the charge on my preferred and just realized they chose the other credit card which did not have the sufficient funds resulting in an overdraft fee from my bank. When I called I had to wait 45 minutes for customer service and when spoke to them, they don't care about my problem and they don't offer any solution to my problem. Horrible experience every time I have to deal with Paypal. I'm changing my payment method on my subscription and I am closing this account for good. I'm not using Paypal ever again.

Back in December of last year, I sold 2 items for $745 each on eBay and accepted the payment via PayPal. PayPal limited my account and requested an insane amount of documents immediately after receiving the money. Which were provided and I was later told that because they were unable to verify some of the documents and also due to "risk factors" my funds would be held for 180 days. Decision final. No appeals possible, was just told it's a done deal. Fast forward over 9 months later I STILL can't withdraw the money. I'm locked out of my account for some reason. I made multiple calls to PayPal each with 2+ hour hold times and in the end just kept getting told the system wasn't allowing them to fix the issue. I submitted a BBB complaint against PayPal and was told they want an insane amount of documents (again) before releasing the money.

Called PayPal to have my old credit card removed off the account and the guy verifies me by name, email address, and last four of the credit card. As he is speaking sounded like he was in a not give a heck about anything mood, says, "Let me check. I'm put you on hold and I check on this," in a grueling tone. About 15-30 seconds the phone hangs up. This call initiated right at 7:49 pm Tuesday August 28. Total phone time = 1 hour 36 minutes and 19 seconds.

Called PayPal to have my old credit card removed off the account and the guy verifies me by name, email address, and last four of the credit card. As he is speaking sounded like he was in a not give a heck about anything mood. Says, "Let me you on hold and I check on this," in a grueling tone. About 15-30 seconds the phone hangs up. This call initiated right at 7:49 pm Tuesday August 28. Total phone time = 1 hour 36 minutes and 19 seconds.

Recently sold items on eBay. I've had my eBay and PayPal accounts for years. The money is in my PayPal account, but every time I try to transfer it to my own bank, I get a "you can't do this right now, check back later." And when I check back later, same thing happens. Spend hours waiting to talk to PayPal help, only to have them tell me they can't fix the problem. This company is one huge joke. Once I get my money from them, I'm closing out my account and never going back. They should be investigated by the FTC.

PayPal froze my account for 180 days without any explanation, I called them 5 times trying to get an answer. They never told me which rule I broke, they told me I was banned. I'm 100% sure I haven't done anything shady nor illegal. Although they aren't a bank, they give credits in the USA and other countries, therefore it makes a lot of sense to hold money from people who might find it difficult to sue them. I had 5000 USD, which I might not be able to use until February 2019.

I have been using PayPal for years and have had very few problems with them putting holds on transactions. Recently I have experienced nothing but ridiculously long fund holds and constant account verifications. After they put a 25 day hold on money from my most frequent customer and then charged me $75.00 to refund the transaction. I have closed my PayPal account and I'm going back to good old fashioned checks. There is nothing convenient about PayPal anymore!

"customer service" agent to figure out and fix the issue. I ask if the problem is fixed and they say "yes," only to have the same problem again the next time I go to transfer money.

Sign up process doesn't disclose hold processes. There is a 72 hour hold on the buyers side and again on seller's side. They are collecting interest the whole time. That is six days not including weekends. Even when you answer public records information to verify yourself, they have no way to override the hold. What a SCAM. DO NOT USE PAYPAL.

Longtime seller on eBay with perfect record. PayPal notification that eBay requests 21-day fund hold. eBay refutes PayPal’s claim. On 3-way phone call PayPal representative overbearing & contradictory w/ request for eBay to leave the call. Currently holding $1,500 & stating I owe $10 for shipping charges. Multiple misrepresentations & unusual comment from PayPal representative stating PayPal is not on Sellers side & that the buyer has precedence.

I used an old eBay account and paid through PayPal to order something for the first time in a few years. Unwittingly, I used the PayPal Credit account as it was somehow set as my default account. A few months later I receive a small $7 bill from PayPal, and I’m confused. I check my PayPal app to see my balance and it states $0 balance. I figure this bill must be mistaken, but I continue to check the app for updates. After seeing no changes on the app, I assume I have autopay on and it was paid off in this manner. Later, I receive a second bill with this one stating that I am past-due and now owe $14. A $5 late fee and $2 minimum interest. This time I decided to call PayPal and sort it out.

They randomly sent me an email saying that my money was frozen for 6 months and my account was terminated. I called them trying to solve the issue, their answer: "We cannot disclose why your account was closed, you will have access to your fund in 180 days, and there is nothing you can do about it. If you want to take legal action, send your letter to this address in California." BTW. I had 5000 USD in my account, 5 years working with them, never had a complaint and it was a personal account with very few movements.

I've been using PayPal via eBay since 2001. In 2018 I decided to try their promotion of 6 months no payments and no interest if paid in full. I've called 3 months before the due date and set up a special payment to completely pay off the purchase. I'm a very conscientious consumer with a high FICO score. Lo and behold PayPal took my extra payment and applied it to the other purchases I had, claiming that it's in their Customer Agreement to allocate payments as they see fit. Of course, applying my extra payment to other purchases made my original purchase pass the 6-month deadline for no interest and PayPal immediately tacked interest for ALL 6 months as it is common in these promotional no-payment, no-interest promos. STAY AWAY FROM PAYPAL, THEY ARE VERY GOOD AT SEPARATING YOU FROM YOUR HARD EARNED MONEY.

This company is beyond ridiculous. They lock you out of your account and do not answer calls for 2-4 hours. I've had fraudulent transactions and truly regret linking my bank account. The other company refunded the unauthorized transactions and the Paypal account shows refund completed. However, PayPal takes 2 to 3 weeks to actually refund you the money. So, now I cannot unlink my bank account for another 2 to 3 weeks because PayPal show the transaction as still pending. I would strongly suggest never linking your bank account or providing them with any personal information whatsoever. This is a poor company for businesses.

I had a subscription with HelloFresh which delivers meals to your home but you can skip weeks when it's not convenient etc. I forgot to skip the week right at the end of the month, I opened my email to find I had charges of 139.99$ from Hello Fresh to my PayPal account. PayPal hadn't taken it from my account yet and being a single mother I certainly did not have the funds for this at the end of the month.

I have been a loyal and excellent PayPal customer for 15 years. I have never filed a dispute. Two weeks ago, I filed a dispute after I was charged by a seller for a 7 day free trial. I cancelled the trial less than 24 hrs after I set it up and the seller refused to give me my money back. PayPal decided to file the claim under item not as described and they ruled in favor of the seller. When I called in they said they filed it under the wrong reason. They changed the reason to item not received and assured me I would be given a refund. Once again, they found in favor of the seller. When I called in again, they said that unless the seller could prove I downloaded their software I would definitely get my money back. I never even attempted to download the software so I felt confident that I would finally get a refund.

I have attempted to send numerous amounts of money several times this week and each and every time I got an error message from PayPal that they could not complete the transaction. Not to mention the grueling process of achieving a "verified" status. Does that even mean anything? I've been verified for years. They have everything short of a blood sample from me yet I am not able to send $1 to a colleague. The same dollar that was sitting in my PayPal balance all by his lonesome. Is that even legal? PayPal has my money sitting in outer cyberspace somewhere but I can't transfer it to a friend. Come on guys, wasn't my ssn, address, bank account info, passport number, and birthdate enough for you to know that it's me. Your security system is worse than Fort Knox.

I remember the old PayPal when they were always open and always available so when something goes wrong with a eBay transaction for example, they were always there to correct it. Now what is what this limited hours of operation? Online business does not sleep the same time we sleep. So now our transactions are going to be at risk, because they are open on limited hours now like some store in my local area.

I have usually had a great experience with PayPal who have been in the past quick to resolve and recover funds from hackers/fraud. It's like PayPal just didn't want to this time and I am at an absolute loss and no one cares or delivers on promises to call back or help you. I now have to seek help from my bank. I will never recommend PayPal or use them after this experience. So disappointed.

Our PayPal website was displaying an error every time we went to view invoice details for our customers. After over FOUR HOURS on HOLD with customer service, and being transferred to three different people, they send me to a department that is now closed. An automated voice said to call back during business hours and promptly hung up.

PayPal assumes all my transactions are suspicious; immediately flags my account. I can't even add money to my account. I have to provide a bank statement each time. Blocks account. Poor customer service.

Dear PayPal, you can be more concerned for buyers when buyers are being scammed by a vendor. Don't make the buyer pay for return fees, and not make the seller who is engaged in a fraudulent selling scheme pay those fees. Make the seller pay for the return item by having that settled before you consider the case closed. For example, in my case, it cost $2.00 less than what the item cost to purchase, to ship. If the buyer is required to pay that, how is that fair? My item cost $69.00 to purchase, and because they sent something that I didn't order, you PayPal have asked me to return it to the seller; the cost to return the package is; $67.50; the cheapest way. Why would I have to pay that for something that they clearly fraudulently sent.

Made my payment. Always on time. In fact always weeks early!! Paid it off again which they say can take up to 8 days to be credited to my account. It's been almost two weeks and bank showing it paid. PayPal showing it's paid but will not credit my account. If I try to contact them? I get the same automated answer. Going to cancel this account! Don't bother with PayPal if you make your payments like you should.

I signed up for PayPal and entered all my bank information, assuming it is a safe way to pay online... wrong! They got me to enter all my bank information, said they would take the money out of my bank as I used it online, then sent me a letter, which I have, stating I don't have to pay any interest or late fees for 6 months. I thought this was fantastic! I received the letter Aug 8th, 2018, short time ago, then I got a letter stating I am late and they charged me $38.00.

I am a service business. I do wedding services and recently had a client cancel two day before the service was scheduled. The client agreed to our refund policy upon reserving the date. However she went through PayPal and reported item not received. Because I cannot provide a tracking number, PayPal sided with buyer. There are no options to disputes without providing tracking. I have called three times and still cannot get this resolved. They don’t even offer the option to explain this is a service and not an item to be shipped. If you are using PayPal for your service business... do yourself a favor and find a different option.

I have purchased an item online using my PayPal's balance and was thinking that my back is covered by purchase protection of PayPal but I was wrong. Package delivered was left "at front door", but I never received; I do not know if someone passed by and took it or FedEx delivered to the wrong address. Shipper (who sold me the item online) told me to contact FedEx. FedEx gave me a case number, then told me to contact Shipper. 2 weeks later... Called FedEx; told me that they cannot give me the claim's info because I am not the shipper. Called Shipper, told me that the claim was denied by FedEx because the package was delivered to the right address. Called FedEx to see if there is anything I can do to get my money back; they told me to contact Shipper, and also said that Shipper allows FedEx to leave the package at the front door.

I just obtain a job where I have to pay $399.00 a year for use of a system. I paid $199.00 last month, but this month I did not have the funds to pay for this month. The only card that was inside my PayPal account were mine, because I had remove it (the other card I deleted were my friend). Well PayPal put the card back into my account and charge it for $199.00. Now my friend account is overdraft and they denied me to put the money back, my friend is a elder man I known over 30 years who is on disability.

I recently started Airbnb business and set up account with PayPal, as a quicker way to get my money paid by Airbnb. I was so wrong. The first payment from Airbnb came to PayPal July 15, then July 20, and 22. Today is August 10. Still can't get my money. It shows zero on my PayPal account. I tried everything, and Customer Service calls as well. Customer Service is useless. Thanks God I changed the payment method straight to my personal account and it works well and stress free, but that amount about $900 PayPal keeps and not paying to me. I am pretty sure they play with customers money making interest on them, and it's ridiculous. Writing this review to warn people not to deal with PayPal. PayPal is SCAM. Try to find a different way for your transactions, or you will be stuck with not getting your money, and no matter who you call to solve the problem, they don't hear you and do Nothing to help, because they do it on purpose.

I opened a claim with Paypal against SamsBeauty. I ordered 5 items from SamsBeauty, but only received 4 of the 5 items. The item that was missing was $14.99. I wrote to Paypal and went into full detail about my claim. All that they asked for (from SamsBeauty) was the tracking number. Of course the package was delivered, I already stated that! So once Paypal saw that the package was indeed delivered, they closed the claim. Seriously? Did they even look into the claim or read what I described to them? All they asked for was the tracking number, and that is how they made their decision? Absolutely ridiculous! I have been a Paypal user for years, but now I'll be looking for a different service.

Used PayPal as thought it would be quicker to receive money from a friend rather than a cheque, terrible service, took 8 days for PayPal to do all their checks and transfer the funds to my current account, a high street bank would be quicker too. The most infuriating thing is it doesn’t tell you that everything will take days, the screen says two hours to transfer funds then an email arrives to say 72 hours (it was a bit longer than that). Plus if you email customer service you get an email reply to say phone them so they might as well take the email option off. Not worth using.

I made a purchase through PayPal with my Discover card for almost 2k. Two months later my purchase had not arrived, their website had issues and when I clicked through FB my account was gone. I opened a dispute with PayPal who said, "Deal with Discover." I called Discover. The next day PayPal had put limits on my account claiming unauthorized user. I called PayPal three times. The first times they never returned the call.

I purchased a tent from Molyes store on 6/29/18 for $69.99. The item I purchased was a 3-4 person, hydraulic opening tent. The payment was processed through PayPal. A month later, I received a completely different, cheap tent that fit one person and was a pop up. I complained to the seller and they said I needed to send the item back to China, pay for the shipping myself, and that they might give a refund when they receive it. I did some research and saw numerous complaints about this seller and the fact that they were fraudulent and how some people had paid $50 for shipping it back to China and they weren't even given their refund. I escalated the complaint to PayPal, (who I learned was also aware of the fraudulent seller, but they continue to process payments for them as more consumers continue to get ripped off).

As a business that accepted PayPal, I am very displeased with the customer service when addressing a problem that occurred recently. My business will not be accepting PayPal anymore as a result. I think their fees are high considering their lack of knowledge to give reasons for their actions.

Every time I'm using the site I get a 'noticed suspicious activity on your account' they want me to verify given a menu of options, none of which actually work. Answer some questions? Blank page. CC verify? Same blank page. Also they cannot seem to figure out or retain an actual phone number into their database. This level of gross incompetency just illustrates a very scary service scenario right now... one that cannot perform or function as advertised. Obviously something bad is happening behind the scenes and we're all having to suffer as a result of it. Customer support is non existent. They route you to a vicious cycle of robotic hell that just annoys you more than you were before you started the call.

I ordered a product off of an advertisement that I saw on Facebook. The product that I received was nothing like what was displayed in the ad! I contacted PayPal to have them help me get a refund. PayPal opened a case for me and said they would be in contact in a few days. Several days later I received an email that they had decided an outcome on my case and it was not in my favor that the seller had accurately described my product. I immediately called PayPal again to find out what could be done. The lady on the phone told me to get some screen captures of the product that I was promised and then you take a picture of what I received. I did this and sent them to the email address that she had given me a link to.

In the last few days, 3 attempts to use PayPal to pay 3 different vendors have failed with no reason given. In the first case, I used a PayPal.me link from I vendor I have made payments to that way numerous times. I got an error message that said my payment could not be processed at this time and instructed me to try again later. I did try several more times with same result. I called Customer Service and used the option of having them call me back in a designated time period. They did but the Customer Service representative was unable to talk to me because the account is in my husband's name and he wasn't available at the time.

I sold a phone on eBay. Buyer bought in Feb 18. In June 18 they filed a " not authorized" chargeback claim against the purchase. PayPal takes the money from my account. I get it back since I have the tracking number and was protected by PayPal seller protection. The scam buyer files another chargeback. This after the post office no longer keeps the tracking info online. I lost the case due to this, even though the case should have been closed the 1st time I won. PayPal has not worked on my behalf to get my phone back. The scam artist has kept my phone and got all their money back. Even PayPal will simply say it's legal and they do not have to send it back. What a terrible business practice. Do not use PayPal for selling, they will not protect you.

Opened new account and verified everything needed to use for business and was assured that there would be no delays in funds since I confirmed all accounts but here we are after very first transaction and my funds have been delayed. I am sure my money and your money altogether make for some nice interest in their bank. If you have never used PayPal DON'T. It has been a miserable experience and just as soon as I can get these CROOKS to pay up the money that they owe me I will cancel my account and become a thorn in their ** for years to come so nobody else has to go through this!!! PAYPAL IS NOT THE ANSWER, TRY SOMETHING ELSE AND DO NOT GIVE THESE CRIMINALS YOUR MONEY AS IT WILL COST YOU IN THE END!!!

On July 20th I had $3,210 sent to me via Paypal. There was a link stating that I could transfer my money which I tried for days. Every time I hit the transfer button I got a message stating Paypal could not process the request right now and to try back later. I e-mailed customer service. After 2 exchanges I still could not transfer my funds as I kept getting the same error message. Now 10 days later I have requested for Paypal to send me the funds via ACH or via overnight check as the issue is with their software but they have not yet done so. Still waiting for their software to work. I am wondering if Paypal intentionally does this to faciliate interest on the money sent? If their software is botched shouldn't they be helping their customers get the money and not just telling them to clear their browser and try again? Also, why is there no phone number to call a rep at Paypal to get things resolved? A total scam. Will NEVER use Paypal again... Ever.

If you think you're always safe using PayPal for transactions, think again! I made a booking on Airbnb for a longer period and therefore, a large deposit amount in Euro. Although I had nominated my Euro-denominated credit card for this purchase, the debit went automatically to my A$ bank account, which was not funded for this purchase. After about a week, PayPal debited the credit card with an amount that was 10% greater than the purchase amount. Upon contacting PayPal, the supervisor claimed that this was a currency conversion charge that I had to pay as the amount had been converted from Euro to A$ and back to Euro. The fact that PayPal system made the conversions without regard to my preferred payment method, made no difference. I no longer trust PayPal and have closed my account.

Last October I had opened an account so my husband and grandson could pay for a fishing trip. The head of the fishing company would not accept anything from PayPal so he paid cash. This Jan. I started receiving email from PayPal saying I owed them money. The end of Jan. we had a tragedy in our family and I became very ill. All of the sudden in June I get this notice from PayPal saying I owe all this money for ridiculous things. I kept emailing and telling them I did not purchase these. I kept trying to deal with them. I finally did make a payment for The New York Times which I had not ordered and two other things but with the tragedy I went ahead and sent money with a letter saying I had never ordered anything regarding this newspaper.

PLEASE BE ADVISED!!! PayPal is charging customers a significant service fee because they claim: "Our app doesn't allow for a free payment (friends, family, etc.) at this time. We are working on the problem and have received many complaints, but in the meantime, just tell people (who only call in to complain because they are on top of their bank accounts) to log on to 'paypal.com' and they can send you payments without the fee".

Difficulty withdrawing balance and transferring to bank. Customer Service at PayPal is not open except during the week. For a company this size, you should be open 7 days a week or you shouldn't be in business. Paypal also tries to charge for transfers and sent me a canned email that they would charge a percent of the transfer. When I spoke with them the last time, they lie and say they don't charge a fee, but they definitely try. Don't let them.

Waited over an hour on hold for customer service to pick up. I have security concerns. Finally gave up and am just going to cancel my account. I have a business account with them as well which I will be cancelling.

My account was used in some type of scam, where multiple payments were sent to users. PayPal has given me excuses after excuses on not refunding me this money. They asked me to fax documents, then mail letters, and then to contact my bank. This who process has been horrible and PayPal needs to stop doing this to their customers. File complaints with your representatives regarding PayPal.

It seems I am not alone when it comes to trying to deal with PayPal, they live up to their horrendous reputation of “legally” obtaining your money and somehow they hold your money for an undisclosed amount of time with zero accountability. On one occasion I sent money to a friend and it went into ‘unconfirmed’ status which happens when the email address is not linked to an account (I.e no account exists with that email address). This should be no issue and one should receive an instant refund yet the story PayPal come up with as to why it will take up to a month for you to receive your money back, is that it has left your bank account but PayPal haven’t received your money, it is in cyberspace with the flying pigs I might add!

So, I recently realized that PayPal and eBay have teamed up to fool their customers. WORST PAYPAL & EBAY CUSTOMER SERVICE!!!! Worst MANAGERS in PayPal!!! They just don't care about their long term clients! I ordered a Galaxy Note 8 from eBay few days back and they had a promotion going on that day, that along with any $119 purchase you get a free Google Mini Home. I successfully redeemed the promo code for that along with my phone. I even received the confirmation email for the same! But, only after 2 days when I check my PayPal I come to know that they have charged me $54 for the Google Mini which was apparently free of cost. And upon checking my eBay account I see that my phone order has been canceled and they already shipped my Google Mini and wrongly charged me for that.

I used PayPal to give my roommate a deposit to rent a house. PayPal clearly had withdrawn the money from my bank account. The money did not transfer to my roommate's account. It was stuck in pending status. Days later, when we called PayPal to get an estimate on when the money would clear we were frustrated to realize that we wouldn't be talking to a customer service representative. The message we got was a looped robotic message that was zero help. Please save yourself the trouble and do not use PayPal.

Venmo users beware, PayPal has the most ridiculous lack of customer service of any company I've ever encountered. All I wanted to do was add a second bank account to an existing PayPal account. Without any explanation, I was sent a "We cannot process your request at this time" error message. It was only after I emailed customer service that I discovered I needed to re-verify my ten year-old account in order to add the new bank account. Fine. I called the customer service line.

A few years ago I purchased a pair of Marshall 1972 Super Pa 100w amplifiers and recently decided to let them go. I approached Mr. **, a collector of these amplifiers, who then purchased them from me. Mr. ** suggested that I open up a PayPal account as that was his preferred method of payment. I explained to Mr. ** that I was not familiar with PayPal and he assured me that it was a simple and safe way of doing business with international clients. I agreed in opening up the PayPal account and on the 22nd June 2018 I received payment for the amplifiers which also included the shipping cost.

I filed several complaints against unscrupulous sellers on WISH.COM and EBAY.COM, whose products did not match their description. PayPal suspended my account for returning faulty merchandise and is now illegally keeping my financial data on file without my consent or authorization to use in case a claim against me arises. This is known as criminal conversion. I have sent PayPal Inc., many emails requesting and even demanding that PayPal remove my financial data from their database and they are refusing to remove it. PayPal's excuse is that I may owe someone money and they intend to "use my financial information to pay that" illegal because they do not have my consent and because I do not own anyone any money.

I've contacted PayPal customer support a half dozen times before and they are about the worst customer service people EVER! The operators that I had could barely speak English and they kept giving me vague or incorrect answers. They would also direct me to contact eBay even though the issue was with a PayPal account. I would suggest saving yourself 30 minutes and your sanity and don't even bother reaching out to PayPal.

PayPal let a 13 yr old steal over $600 from me so the kid and his father of a middle and the age and PayPal sternly refuse to look at the evidence because obviously they would be in the wrong because on the website under their rules you must be 18 years or older to go and do business on PayPal. Anyways make a long story short I never got back to money but now after all these years of purchasing on eBay using eBay gift cards they made up a story that my account was hacked which it never was so my eBay gift cards they were taken from me. I have all the proof they were mine I bought at the store. I pay for them in cash which I have the receipts for.

PayPal is absolutely awful. I can't believe that they are still in business as pathetic as their business practices and terms are. They put a restriction on my account out of nowhere saying they needed proof of my identity. Even though I don't know why they did it, I do understand the practice. It's easy to have fraud online. But then, I uploaded pictures of my state issued driver's license and social security card. I didn't get any response for several days, so I called them.

I purchased some items from eBay in late June but never received them. I paid through PayPal. I contacted eBay and was told I was eligible for PayPal money back guarantee. I contacted PayPal and was told that my primary address was not my real address. That being caused by back in the later part of last year they and eBay got hacked. My primary address was fraudulent and no fault of mine. I was told that because I click pay now it was my fault. They told me it could take up to two weeks to get a judgment on my claim. I got an email it less than five minutes later saying it was denied. The seller refunded my money today even though he did not have too. As for PayPal they have to be one of the most crooked companies on the Internet.

I have recently opened an account with PayPal and have been selling reasonably high priced items through eBay. Due to my new account status I’m told that my money is held for 21 days. What I have so far experienced is that the 21 day period comes and goes but my money is still kept on hold? I have rung repeatedly their helpline and sent numerous messages to which I’m told there is a technical hitch with my account. Eventually after hours of calls SOME of the money has been released but still I’m waiting for WEEKS after the event for the rest of the money to be released and still no resolution.

I recently received money through Paypal for an item I sold online. While I don't run a full-time Ebay store, like most I sell items I no longer want. I've been an Ebay/Paypal member since 2003 so when I inquired about a recent hold on funds received, I was bounced back & forth from both companies. My last call to Paypal was very uneventful & the agent was very rude. She mocked my frustrations with my situation & when I asked to speak with a superior, she hung up. I'm not the first person to have issues getting matters resolved with Paypal.

Absolutely the laziest and worst customer service I’ve ever experienced in my life! I opened an old account and needed to do a name change so I submitted all the documents and they changed it to the wrong name. I emailed them in frustration and told them to read the rest of my driver's license so they could actually change it to my correct name. I then got an email saying I would need to call them and make the change. So, I called them to make the change and they told me they couldn’t do it unless I submitted another request for a name change. I said, "You want me to submit all of the same documents that you are looking at right now so that you can change my name to the correct name?" He said yes and apologized for the inconvenience.

First, I served as a judge for the State of Florida Department of Business, and Professional Regulation. It's the judicial arm of the Florida Secretary of State, and regulates all businesses foreign, and domestic, doing business in the State of Florida. That includes PayPal, and eBay. That being said, it is my experience any merchant using PayPal as a means of payment is foolish. One of the businesses I own has an eBay account which is "Top Rated Seller Plus", "Power Seller", and has 100% feedback. It has been doing business on eBay for 10 years. eBay, has been great, and has always supported us 100%. They have always been fair, professional, and helpful.

I am a teacher who lives in China and am visiting Europe for the summer. As my Chinese credit card does not work out the country. I had an old friend send my money through PayPal. (I sent the money to her account from mine INSTANTLY through a Chinese banking app called Alipay which is much better.) She sent $1700 on July 10th and we followed every instruction given on the website. As there was no purchase made we qualified for instant/express payment. Everything we did was denied or was not supported by the website such as confirming my identity to sending confirmation emails and keeping money on hold after the date assigned. With every email and phone call the directions have gotten worse and more incompetent while I am still currently stuck in Europe with no enough cash to even buy a hostel.

I purchased a product through what I now know is a fraudulent company (never replied to a dozen emails, no phone number, website no longer active a month later). I never received the product although seller states it was delivered and PayPal will not give me a refund. I have repeatedly asked for a refund or the product and they deny the dispute. I will never use PayPal again and suggest the same for others. PayPal works great as long as you never have a problem. Never use PayPal if you are unsure where you are sending/receiving money.