PayPal Reviews

I sold two items on eBay recently. I have not received the payment in my PayPal account so I contacted the buyers. I was messaged back by one buyer who said she sent the payment earlier in the week. So I contacted eBay and they said the money had been sent and gave me the transaction numbers and told me to contact PayPal. I called PayPal and after getting through the automated service was told the wait time for a agent was 1.5-2.5 hours, so I left my number and waited for call. 3 hours went by and no call, so I tried calling back around 9 pm (EST), this time I was told the wait time was anywhere from 2.5-4 hours. At that point I hung up and tried sending a email to customer service for help. I was sent a email a few minutes later that was the generic email about possible issues, which did not help me.

I sold concert tickets through eBay. I received the payment and transferred the tickets. Hours later I get a message saying the buyer was hacked. We both appealed through PayPal and I got to keep the payment. Weeks later she goes to her credit card company to appeal to find out who hacked her. The case goes back to PayPal and they determined that I was not covered under the seller protection and I’m out $420. $400 for the tickets and $20 as a chargeback fee.

Let's start by saying we have had a PayPal account since 2012. We recently started using them for payments from other dealers. Being in the jewelry business we make larger transactions on the norm. The first transaction of $800 went smoothly. BUT THE SECOND has been a complete nightmare. A buyer that I personally know issued me a payment of $2000 for a diamond. I sent the item to his business address. He has since received the item and the tracking confirms delivered. He marked the transaction as completed and my funds were released. I opted for the debit card transfer which was supposedly going to take 30 minutes. Here I am waiting 24 hours later with no sign of the funds. Every time we spoke with customer service (over 10 times) each representative has conflicting information. Not to mention the US phone number never gets you in contact with someone in the US! PayPal is a complete nightmare. SELLER BEWARE!!!

PayPal is withholding funds for no apparent reason. We recently charged a customer $2000.00 USD for services rendered using PayPal Here software and card swiping hardware. Upon logging in to PayPal business account to transfer money to the connected business banking account, we discovered that all but $500.00 USD of the funds were being held for a period of 30 days. This protocol was never explained when we registered for a PayPal business account. We received an error message that indicated a "limit" had been set on this account. No explanation was offered as to why this limit was set.

On Sunday, July 8 2018 we purchased an AC unit from a seller on eBay and had to pay through PayPal. We've had a PP account for years and up to now have never had an issue. Due to the amount of the purchase, we wanted to use our credit card, so when I went to "checkout" I was sure to mark my CC and made it my "preferred payment option". After reviewing the amount, I clicked continue which in the past has taken me to another page to confirm amount, payment source and note any special delivery instructions. This was not what happened this time. I immediately got the congratulations notice that payment had been made.

Awful. I had requested a sum of money to be transferred from my Bank to my PayPal Account. The Bank cleared and transferred the funds almost immediately. A few days later the money is still not in my PayPal Account to access. Stating it could take a few more days. As they hold on to it. Really? What a racket.

I had created an account to send my brother some money. In that same day, I attempted to send him money and got locked out of my account because it wouldn't verify my phone number. Even though my correct phone number was linked into my account. So I got locked out. I called the customer service number and they are horrible. They asked me questions, I answered them correctly. And they flag my account? With no further assistance in resolving to the issue. Horrible. Just horrible. I deleted my account and will gladly stick to Western Union like I usually do.

I ordered some items from a clothing store and returned items worth $548.47. It seemed that I had to use PayPal even though I would prefer not to. So PayPal was to refund this amount to my Amex card. This occurred in early May but I never got the refund. I contact PayPal and they said they sent it on May 16, 2018 but Amex doesn't have it. PayPal said they would put a tracer on the money but I cannot get an answer from them, although they say a tracer only takes a few days. I've spoken to them, written many emails, etc. etc, and simply CANNOT get this resolved. I am beginning to think they are trying to keep the money themselves because this situation makes no sense. This amount of money doesn't simply disappear. When I look at all of the complaints on this site, I wonder why Consumer Affairs hasn't taken any action against this company. It does seem to be a scam.

My account was Limited by PayPal for a lack of identity proof. I gave them the necessary documents and never heard back from them. I called PayPal customer service and they proceeded to tell me that my account was under investigation. I ask what is wrong was with my account they said they can’t discuss that with you call back in a week. So when I called back a week later they informed me that PayPal no longer needed my service and was told that they cancel my account and whatever money I had with them. I had to wait 180 days to receive it.

At what point does the government look at PayPal as a monopoly? They have ZERO legitimate competition and they do whatever they want. They are FAR beyond their legal bounds of their daily operations. They held over $20K from me unlawfully for over 220 days. All of their call centers are just huge circles where nothing gets done and you wait on hold for hours at a time. This is a prime example of a company that grew so fast that they left customer care and service in the past. One day it will catch up with them. They DESTROYED my business by slowly siphoning the entirety of my cash flow until they had over 50% of my cashflow AND a "Standard" $20K hold. Are you kidding me? PayPal is a scam and needs to be looked at more carefully.

My account has been locked because of an I quote my husband put into his bank. I called to figure out what I needed to do and this Padraig from Australia answered me. First of all it had kind of hard to understand what he was saying, he made me wait for so long on the phone. I got very frustrated and did curse, which I get wasn’t great. But he was condescending, and absolutely horrible at trying to help me. He kept talking over me and mansplaining things to me like I was an idiot. He refused to give me actual guidance and was incredibly rude. This whole experience has tainted my respect for this company.

We started to sell legal ** and PayPal notified us that they do not want to process those sales. I was not happy about this but fair enough so we took those products down that day, completed a re-review of their terms and conditions which was verified using a link they provided, and we called to discuss ** and if this was something they would change stance on... in other words we immediately took care of taking the products down. Fast forward to the morning of July 4th (about 8 days later) and we start receiving emails from eBay buyers stating they cannot check out... I drop everything I'm doing and get to a computer to see what's up and lo and behold PayPal has put my account on suspension and is holding my funds!

After 10 years of being a loyal customer and promoter of PayPal as a web designer, having used it on over 100 websites and promoting PayPal to thousands of others... PayPal has decided to close my account without warning or logical reason. Please let me explain this ridiculousness. I have been using PayPal for a very long time. Never have I ever violated their terms or done anything wrong. I have in fact promoted PayPal's use and have used it on over 100 websites. My account gets abruptly blocked without any logic or reasoning. Here is what happened:

I have been a PayPal user since 2008 and never had a claim or any issues. I have purchased a lot of products throughout the years using PayPal and sold a few too. May 23rd, I purchased Gabriela Sabatini EDT on the Bonanza website. The seller displayed a 4.5-star rating. I paid for the item immediately and requested shipping confirmation. Three days later no response. I contacted the seller several times. No answer, no perfume. After three weeks I contacted PayPal to file a claim. After PayPal contacted the seller, they finally shipped the item on June 21st from NY, and it arrived June 25th in CO. When I opened the package, I noticed the perfume had been opened before, and it didn’t smell like the EDT. It smelled of alcohol, but not perfume.

I am the owner of the company, Inferno Kickz, where I sell footwear to consumers. I opened this account a few months and my business has taken off. I used PayPal as I assumed they had a good reputation, but just recently my encounter with this company is negative. They are holding my money requesting more information. I gave the requested information and then contacted them after 2 days as the notification said they would, but didn't. The representative asked all these questions about my business and demanded all this information regarding my products and receipts. The end of the day, you are not the bank and I gave all information requested now you want to request more information for holding my money.

I sold a brand new iPhone; sealed package from Apple; mailed it certified and insured. The recipient claimed he never received the item or that is was defective (again, new phone). The buyer claimed all the money back and is keeping my device. Paypal sent my account to collections and reversed the payment. So the scammer got the money back and is keeping my device. Paypal is not responding to my emails. I called and the representative basically said "file a police report and deal with it." Paypal will not help me at least recover my device while expecting me to pay. The days Paypal was a good option are over. Please find another payment option. Scammers information: Buyer's name: Juan **. Buyer's email: **. Transaction date: April 8, 2018. Transaction amount: $657.25 USD. Disputed amount: $657.25 USD.

PayPal is the worst, I can’t even get an email reply from them. I paid my balance off on 6/29/2018 and at 2:30 a.m. this morning 7/3/2018 I happen to be on my bank's app and ding dong PayPal just took another balance payment in the same amount. From my checking. Double dipping is what they did. In the past No matter who I emailed or spoke to has a clue in customer service, 4 different times I’ve had to call customer service for this problem, each time a different person all with different answers.

My account was Limited by PayPal for a lack of identity proof. I gave them the necessary documents and never heard back from them. Called PayPal customer service and was told that they never got the document so I had to re-upload them, I did so while on the line with the customer service rep. Told me it was all good and to wait a few days for a response about my case. Few days later I did, asking me to provide the same document I had already provide to the rep. Still trying to resolve this. It has been months now. This is all wrong. Very wrong and nothing is being done about it.

For the past 2+ weeks, I have been trying to get a refund for a purchase I made through PayPal and was inspired to write a review based on several other ConsumerAffairs reviews posted within the last few days, as those experiences were very similar to mine. Long story short, on the same day a few weeks ago, I made two t-shirt purchases from two different vendors through Bonanza's website. For one order, I received a confirmation email through Bonanza with the shipping information. For the other order, I didn't. I wasn't really worried, as the order wasn't urgent, but the second order never arrived. Then, I received an email from Bonanza letting me know that BOTH vendors had been permanently removed from their website ad instructed me to dispute charges for any undelivered merchandise with Paypal. So I did.

I have been using PayPal since 2012 for my business. They Started off with good customer service but they lost their way. I have been sitting on hold with them for the last 22 min and yes this is motivating me to write a buyer beware review. I had customer buy from website twice, all of their info was the same for both purchase. They filed a charge back saying they didn't recognize me. I wrote them but did not hear back.

Some people complain that it's impossible to close an account with PayPal. My case is just the opposite. I was using this company for 6 years as a way to make payments for digital goods - no more no less. Never did money transfers, never sold anything or bought any physical items. And only payments were ever done are in small amount ($1 - $50) to just 3 companies that I use regularly - all 3 big and trusted digital resellers. Over time had maybe a couple of minor issues when my payment wouldn't get through right away but usually all it took a couple of hours and a chat with a CS person to get it resolved.

I used Paypal as merchant for my business when I started it, provided all the information required, they sent 1 - 3 payments to my bank account. But then they started holding money without any reason. I called on customer support many times but they don't have exact answer for it and only making excuse without any reason. Every time you call them to fix it they will send you an email to upload more document. Their requirement for documents never end. They are thieves, they will hold your money without any reason and start making excuses every time you call. I would like to suggest people to find other merchant sites rather choosing Paypal because I know you will regret as I am regretting right now.

I joined PayPal in January 2018, from day one had nothing but problems. I changed cell phones and promptly updated my information. However any time I tried buying something they blocked me stating my phone number is incorrect. I called between 15-18 times updating this information. Two supervisors even manually put it in my file and to this day it's still not updated. They had me on a 90 day probation and I waited 21 days to receive funds . After the 90 days were up I STILL have to wait 21 days!

Horrible experience. Purchased an item overseas using eBay and PayPal for $70 and seller sent me the wrong item worth half the price I paid and refused to send me a prepaid shipping label. I called PayPal and explained the situation and they said I have to pay to ship the item back with my own money and I "may" get my postage refunded if it's under $30. I don't trust this method and called eBay. eBay said that the seller is responsible for shipping costs and opened a case. They put the case on hold for 5 days to give the seller time to send me a prepaid shipping label. I called eBay 5 days later and the agent said she's refunding me because the seller ignored their request for a prepaid shipping label. She told me to throw the item in the garbage or give it away. A couple of hours later I received an email from eBay saying my case was closed because I have an open dispute with PayPal with this same case.

I ordered a product from a company, which turned out to be an overseas fraud! Their email was/is invalid, the name of the company changed twice since order!!! I filed/escalated the claim and provided adequate information - PayPal tells me to wait until product arrived and return it! Product arrived today, totally crushed, with ONE PIECE of tape to secure the box!!! Post Office explained that it was pre-paid and left at the post office so they could not contact that vendor (invalid email/address of vendor). The package, in addition to being totally crushed, appeared to have been opened!! PayPal does not care about the reputation of its vendors nor the problems encounters by unknowing customers!!! They are just as inadequate as "their" shady vendors! To date, no resolution of problem, have notified credit card direct. NO FURTHER BUSINESS WITH PayPal - CLOSING ACCOUNT!!! DON'T GET STUCK BY PAYPAL!!!

I made the mistake of buying a vintage purse on eBay through PayPal and after I received it the description clearly was not the correct purse that they sent me versus what they had on eBay's website. After contacting eBay was told by the customer service department that I would have to go through PayPal who guarantee that I will get my money back to return this item they would reach out to the seller. They did reach out to the seller. They did request a refund because it is a fake Louis Vuitton purse however the seller is in a another country in Japan so I'm required to send this purse back and get a tracking number in order for me to get a refund for this fake Louis Vuitton purse.

I tried contacting them about removing one of my accounts because I moved but kept getting error messages. Tried to contact customer support about this issue and the first response was mainly an automated response that didn't help me. I responded and they flat out told me if I was having a problem it was on my end. Seriously? Did not even to bother to ask me the details of my issue. I have no problem just deleting my account after this. CAN'T WAIT till a better service comes along.

They want you to use PayPal like a financial institution for all your financial things. GoDaddy refunded and reversed a charge that they could see shouldn't have gone thru. My bank issued me a credit for it. All in one phone call and within minutes. Paypal had RUDE uncaring agents that can't speak English and didn't care. They were the only ones that didn't do their job. They had the accidental transaction as completed. They will carry on that basically they paid it and they were waiting for the money from the bank. The bank has already debited and credited my account for it - so the bank has done 2 transactions with it. Paypal hasn't even "completed" one.

I have been with PayPal since the year 2009 and haven't really had THAT many issues with PayPal, BUT I feel that this company can do a lot better with how they run this business than what how they are running it at this time. For future reference, PLEASE MAKE SURE THAT THE ADDRESS THAT YOU, PAYPAL, PROVIDE, IS THE CORRECT!!! Address that the seller provides you with!!! I do NOT like my money or prefer my time to be wasted!

I have a complaint about PayPal not giving me my refund as promised. I have had a claim with PayPal and won my case. After over a month trying to get my refund with PayPal and still have not received my refund and keep getting a runaround by PayPal. I just want my refund as I was told. I have won my claim against the merchant that sold me the bad product. It's my money so give it back to me as promised. Never use PayPal. They are scammers.

I sold items on PayPal for $2400. Customer put in a dispute for the items as "not delivered" (tracking number was provided and proven that item did in fact arrive.) Customer then went to their financial institution and had them take the money back. PayPal is now making me pay the bill, even though I was told by PayPal "yup, you got swindled." WARNING to EVERYONE. PayPal is no longer safe place to do business with. Buyers can demand to have their money refunded even when they have your money and your items. PayPal is no longer the "safest place to transfer money for services" even though they say they are.

Apparently PayPal had a system glitch where all their pending charges were dropped and never processed. The money was withdrawn and then put back into our accounts. I would take $300 out from an ATM, and the following day they would put it back in. This glitch reportedly took place over span of a few weeks. So almost three months later, PayPal decides to collect on their mistake, by retro charging all the charges that occurring during that time period, on one day, in a span of 2 minutes. I had nearly $300 in my account and then I was in the hole by $2,5K.

I ordered an item from a company, who ended up being Chinese, and received absolutely zero support from PayFail (yes, that's the right spelling). Given the runaround for months and these ** didn't do ** for me as the consumer. ** these **. And drop the video game you ignorant **!!! #corporategreed

I filed a dispute for two items that I did not receive from the seller as part of my huge $2766 order. 49 days and 37 lengthy phone calls later PayPal dispute team asks me to ship back the item to receive a refund and to respond in 15 days with the tracking number. I responded to them within in an hour asking how did they expect me to return an item that I never received and the reason I filed the dispute in the first place. The next day they had denied my claim and closed the case with a reason that I did not return the item back to the seller. This must be a joke.

It took me 4 days and 24 customer service representatives and 8.5 hours on the phone to get PayPal to close an account. They absolutely do the utmost to not let you leave their system. In the end we had to close eBay account and cancel credit card and change banks to get away from their system. It was a total nightmare. PayPal has the worst customer service I have dealt with anywhere. I was misled, lied to, stalled, then lied to some more. Told the same old lies from so many reps it was unbelievable.. I was told I had to wait anywhere from 8 hours to 6 months to close the account by so may reps that it was hard to keep track. In the end I had to defund them by disconnecting funding sources to even get them to formally contact me. That got their attention. I feel sorry for anyone dealing with their customer service reps. They don`t know diddly.

Paypal is not your pal. If a company can be judged by how it supports you when you are into trouble, and not when everything goes smoothly, then Paypal gets a big Fail. I used Paypal for almost ten years to collect payments for online sales of my photographs on reputed sites. I was based in UAE at this time, and everything was fine as long as all my transactions were from same country. But things went south when I moved back home (India) permanently and wanted to withdraw money from my account. The PayPal customer service informed me that I should open a new Paypal account in India, and transfer funds from my UAE account.

I purchased an item on eBay. I was later informed the eBay seller's account was compromised and eBay asked me to contact PayPal to get a refund. I contacted PayPal and I was told the I would be refunded in 5 working days. After 5 working days I noticed I have not been refunded the money and contacted PayPal again. I was told by the PayPal agent that the money could not be paid back to my credit card and the only option was to credit my PayPal account which I did not want to do on the first place. If something goes wrong with any transaction do not accept PayPal to be helpful or do what they suppose to do. They are a terrible company.

My funds as a new customer were held 21 days the email stated but if I mark the sold item (it was a service) as processed it would only (!) take 7 days. I could not mark the service to processed. SooOn 6/12/2018 I called PayPal service and after endless loops finally reached a customer representative. He seemed helpful after he heard my issue and said he would mark the item as processed and as soon as the buyer confirms this, the funds would be released. I was happy, texted my customer who was more than willing to help.

I received a refund from my seller (friend / family), and was notified by e-mail that "Money is waiting for you." So far, so good. I click on it and there is some message about "claim your refund" within 30 days or lose it. Lose it? Claim where? I got confused. In brief, I clicked through and ended up mistakenly SENDING THE REFUND BACK TO THE SELLER!!! WHAT??!! I'm sorry, but that is very poor user-interface design. It should be very obvious to customers what they are doing--say, like having clearer language and maybe a warning: "By continuing, you are sending this money BACK TO THE SELLER." I checked with the seller, and they claim that no money was sent back to them. Thus, as far as I am concerned, PayPal ripped me off $270.00. I used it for five years, but no more.

After 5 year using PayPal service, suddenly they blocked account and we can not withdrawal or use money anymore. We provide all documents to unblock account, but all of them was reject. So at the registration time all these docs was approve, but after 5 years what happen? Account was blocked for a year and there is no way to get money out.

Every time I send money to my mom. It’s always an issue. They delay everything. I send money so she can use it immediately and every time I try and give them a chance. I always have to end up cussing them out! PayPal is a JOKE and I recommend that you try another way of sending money line like Cash App or even Facebook Messenger. What PayPal puts people through is ridiculous... If I could put 0 stars!! I would!

After speaking with a customer service rep I asked to speak to his manager and was told he is only there for administration issues not customer service. Well then is he the Admin manager or the Customer Service manager. The person on the phone talked down to me and continued to talk over me. I will be taking my business somewhere that appreciates their customers and the money they make from us.

According to PayPal, funds from an individual's PERSONAL account must be returned to friends or family from your personal account when requested thru bank. A friend sent money for a hotel that I prepaid (for a trip later in the year) via PayPal. Two months later she changed her mind and requested a refund from me via PayPal. I didn't accept her refund request. She disputed the request with PayPal and it was denied. Then she reported the transaction to her bank as fraudulent activity and PayPal refunded the money. PayPal would not let me dispute the transaction online or over the phone. They said I do not have seller's protection, so there is nothing I can do. I said, "I am not a seller, only a friend. It was not a business transaction." Now I have a substantial NEGATIVE PayPal balance. DON'T USE PAYPAL for sending money to friends/family/business use a cash app/credit card.

I enjoy using PayPal and never had a problem until now. PayPal's Dispute Department is crazy and may be possibly taking money. I had a client who had taken out 4 different cases on me in less than 5 minutes. One of the cases he lied and said I went into his account. I never take card info. The clients are sent invoices or links. The guy obviously lied and I provided over 17 documents detailing my work and that this client was scamming everyone. The client and I clashed when he wanted us to pursue an arbitration company for an award letter in which he was never given. The client then made threats to lie to PayPal among other things, because in our research on his case, we discovered with the same arbitration company he had several cases all bogus cases where he did not provide documentation. He has taken out 8 cases against other financial institutions to get money.

Representatives are foreign and very hard to understand. I have had several negative experiences with them over transactions where PayPal was used. Seems like no one there cares about customer service.

This crazy company limited 180 days my account without clear reason. That is a ** that it is for security reason, if it is for security, it should fix when client prove their identity, but the idiot PayPal always bubbling it is not valid. I think this is about: You make customer money as an investment to your company. Security without conclusion is **. You do not make customers feel safe with it. Everyone is always afraid of making mistakes because your crazy rule. PayPal is ** idiot, criminal and too many monopolies.

My account read that I made a purchase at Swimoutlet.com for 549.99 on February 12, 2018. I reported I did not make that purchase. I was told Swimoutlet.com refunded the money to PayPal but it is still on my statement accruing interest. I called and was on hold for 2 hours and transferred to 4 different people and then I was disconnected! I have called numerous times only to be transferred back and forth with no help except one person who said she knew exactly what was going on because she had dealt with it before. Her name was Yolanda and she escalated my situation. I since then have been emailing them and still no help!! You can not call and ask for anyone specific so I can't get a hold of Yolanda! I have no idea what else to do! Not one other person knows what they are doing! Below is a copy of my current statement.

Four years ago I got married and tried to change my name on my PayPal account. I have sent all the required paperwork which they have said is not valid so my name is not changed. When calling customer service they become disrespectful and rude and then tell you to just close the account and start a new one because PayPal is free. I see that is, "We are lazy and don't want to help the customers." Maybe everyone should find other companies to work with so PayPal has no one?

I have an account needed to be deleted from PayPal and the app said I cannot do it. So I called their customer services. Paypal hired people who doesn't speak good English. The girl Arena tried to help me and she cannot even understand my question is and cannot help me at all. I wasted tons of time talking to her on the phone and get nothing done. I won't use PayPal again. I've just deleted this app from my phone. This company has poor customer services.

I stupidly ordered a Google Home Max from this scam site, 50flashsale.com, which says I received my product 4 days ago, but apparently the Google Home Max weighs 36 pounds and was delivered to a dock somewhere even though I live in a house. I reported his info to PayPal. PayPal took all of 10 minutes to reject a claim for a Product I never received. They are not safe! They support scam sites!

I tried calling about an overcharge from PayPal. Got the Phillippines. Person on the phone would not proceed without my social security number or my bank account number. VERY creepy. Of course, I did not provide either. So just be careful. This company has no service - or morals.

The worst possible customer service imaginable. Have been waiting for these idiots to release my money for the past week. Called and spoke with one PayPal idiot yesterday, and they claim the reason is because my auction stated I mailed it UPS. I said no, it said USPS. Just look at the auction. They say they don't do that, they just go by what the screen in front of them says. They obviously can't even think past what their screen says. I had to ask to speak with 2 different supervisors before I got one with some sense.

I had dispute with 3 merchant that I order from and I didn’t received the items that I order. I contacted the merchant first they was no help and they said to dispute it with PayPal. So I dispute the transaction with PayPal and they said that the merchant sent them tracking information and it shows it was delivered and I kept telling them that I don’t have the items. I also returned some items and gave the tracking information and they still sided with the merchant. They never asked me if I wanted the merchant resend the items or what they said the merchant showed them the tracking information and it was delivered. Why would I file a dispute if I had the item and they was left on the porch. I was not at home when the items came and they want me to pay for something I DON’T HAVE. I see they are not for their customer they are for the seller. Shame on PayPal. I won’t be using them ever again.

PayPal works in old style - making a mess with your money. It happens very often. You can call them and hear that your balance is ZERO, you need to talk with any useless polite to find out about your money. They don't transfer your money very often - you made a payment but it wasn't received but withdrawn from Paypal account and they don't inform you about this. They just took it and keep. And again you need to spend 2-3 hours, speaking with these impudent, silly, useless people from PayPal, until someone will suddenly realise what is going on in their BIG MESS!! When all this ** system will be replaced AI and all this useless will be kicked out, on a street, at last. WHEN?!! I become mad until it happens... Surviving in this silly reality.

First off. ** PayPal!!! This is the worst experience I have ever had to deal with. As far as retail. Etc is concerned. They have been giving me the runaround for the past 4 days. I have a balance on my PayPal. But apparently I can not use it. I have contacted customer service several times over the past few days. I call them now only to curse them out. Something happened, and they have somehow frozen my account. I was spending money, and then it just stopped. Now I cannot do anything. I cannot transfer money to anyone. I cannot even buy a gift card from PAYPAL GIFTS!!! I cannot make any purchases using my PayPal... Anywhere. They have somehow frozen my account. And no one can fix it or even tell me that it's frozen. All they keep doing is telling me to contact my card issuer.

How PayPal just blocked and deleted my posts from the PayPal page when I reported them about the fraud company they are supporting. My post to PayPal requesting help: "We paid more than 30k USD to one overseas development company (Weblink India Pvt Ltd, India) via PayPal. The company who had failed to deliver our various projects which we settled with them in last six years. The company has breached every single contract (failed to deliver). This company is a complete fraud company in today’s online world and must be blacklisted".

Have been a long time user of PayPal, back when Elon Musk started it and have been very happy, have had multiple claims from fraudulent sellers but no major issues till just now, ordered a deep blend hoodie from a seller, it was presented as a warm garment for winter, when it arrived I was shocked to find the item was made of fabric thinner than my t-shirts for summer. I contacted the seller but no response until I filed a dispute in PayPal. He offered me a 25 dollar refund or told me to send the item back for a full refund. I sent it back and advised PayPal of the situation, they said they would conduct a full investigation and get back to me.

Awful experience. I been working with them for over 3 months and I had the worst experience of my life. This company makes it impossible to get your money. They have one job, collect and dispense your funds, butttt NO! They pretty much make you have to beg them to issue you their money. They have no unification in the company. You call customer service and if someone in Indian answer, you call back someone in TX answer, call back someone in Atlanta answer. And, all of them act like, "We will determine when WE feel like we will give you your money. We may manually release or we will decide if we don’t want to." It completely a mess! Please go to another processing company, I left and I am working with Stripe and Square now. Please don’t do it to yourself. Also, they randomly suspended my account, and their excuse was, "You processing a lot of transaction…" Isn’t that what I'm suppose to do!!! They make no sense!!!

This was my first experience using PayPal to bill. I sent a money request for on May 16th for $900.00. Today is the 25th of May and I still have not received any money. It was withdrawn immediately from the other parties account. The funds went into limbo until May 22nd. Pay Pal notified me the funds had been released. I had already done this but I checked the box that I wanted the funds to go to my bank accounts ATM card, which is only supposed to take a couple of minute. It did not appear in my account.

This company operates on delays. There is legal lines they cross with lies and bad business practices. I’ve been trying for days to have access to my own money to no avail. Their website keeps showing errors and the customer support gives me the runaround. All I wanted to know is where my money is. Simple question that 10 calls, 7 hours and 3 days later and still no answer. They make money off of delays so the worse they are the more money they make. I can’t wait to get somebody I don’t like with PayPal by sending them a little money and watch how much stress it takes them to access their funds.

My check was mailed to PayPal (Synchrony Bank) P.O.Box 965003 Orlando, FL 32896-5003 on 1 May, 2018 and I did not get bank notice as of the 9th that check cleared my bank. I called 1866-300-6432 and was told they never received my check. I ETF money to them and they said they would not deposit my paper check. On 19 May 2018 they sent my check to my bank and the bank paid it. PayPal lied about not having the check. I have had problems with them for the last 6 months, where they say the never got check or the don't send me a statement until I only have 5 to 7 days to get check to them before due date. This is the worst company to do business with. The Federal Banking Commission should Investigate them for the problems they cause for consumers. I only live 100 miles from Orlando, FL and Pony Train could get there before that time.

PayPal's very inefficient and dishonest system has cost me almost $500 this year in NSF charges because of the way they take payments. I did all of the transactions on the same day, when the account had in money, they were all confirmed as being paid yet 5 payments out of 20 did not make attempts to pull the money directly from my account until the 22nd which was NOT agreed to by me. I thought the PayPal balance would show a negative balance, like the last time I used it and I would just use my credit card to pay off the negative PayPal balance since I had removed the link between my bank account and PayPal, which was one of three removals I did, the other two went through with no issue though, since Feb 1 2018 as a direct result of this same event happening the last time.

I've been dealing with PayPal for over a decade. One day they decided to limit my account with prior notice. It's impossible to get a hold of them over the phone, I waited for an hour on two separate calls before giving up. They request absurd documents and disqualify them without explaining. All correspondence is done via automatic messages. I hope I can get the limit lifted soon, withdraw my funds and use credit cards in the future. I will never do business again with PayPal.

I have no idea what the PayPal service rep was referring to regarding closing my account so I could not receive my 170 credit. I now must wait until October. Hmmm that is 180 days from now. The funds were deposited in January. 10 X 30 is 300 days. He was rude and gave no rationale for account closure. Obviously rehearsed responses and part of a scheme to commit fraud against the little person.

While waiting for my funds to be available, PayPal has put a freeze on my account. Stating that I didn't ship an item, that had been shipped earlier that week. (Last week). The association informed me that eBay only wishes to conduct business with more reputable companies. I did inform the representative that I have had a 100% standing with eBay for four months, and there isn't anything unethical about my business. He told me that they don't pay attention to customer reviews, or go by what eBay says about a seller. They only want a specific kind of customer. Now I'm on hold for 1:43: 06! This is completely unacceptable. I should close my account, but the rep who just answered seems really nice, and patient. We'll see how this goes.

It took me at least 7 calls to figure out what happened to my balance. I lost track of my money and I got lost and I needed help to find out what actually happened. Whenever I call, they told me that eBay didn't do what they were supposed to do, so I panicked and I called eBay and they were telling me to call back PayPal because they actually did what they were supposed to do. I was back and forth and I lost all my morning trying to understand what happened, without any success.

I initially called to inquire about a recent transaction and a new hold on my account. I asked if my buyer's item is available for pickup (as of Wednesday the 16th at their P.O. box), then why were my funds still being held? I've messaged this buyer twice (I didn't want to annoy them, just get some kind, ANY, kind of response) informing them of their item's location and availability, only to be summarily ignored. I told the customer service rep this and asked if they could remove the hold, was then asked to hold on while she searched for an answer, waited for nearly five minutes and then was told that nothing could be done. I immediately asked to speak with a manager to see if some kind of compromise or solution could be offered. I waited another 5-8 minutes to be connected, heard some breathing and then was hung up on.

PayPal confirmed shipping address and verified identity of eBay buyer in Russia without doing simple due diligence and caused me to send an expensive item to a PO Box in Russia. There have been many red flags that PayPal ignores. Subsequently, PayPal refunded the buyer and let him/her have the item also.

On April 27, 2018 a person I sold a dress to through PayPal, opened a case stating that the dress was severely flawed and unwearable due to a defective zipper. The dress had been in her possession for a week, before she opened a case. I escalated the case to PayPal immediately and explained how those statements she made were completely false, because I disclosed the minor stain that she mentioned before she agreed to purchase the dress.

180 day account limitation... with complete hold funds. Everything was going fine until I sold only 2 items back to back. They freaked out one for $42 and another 2 items together. SAME CUSTOMER $127 and limited my account, again no contact no emails no calling back. "We cannot help you we are sorry that department has no phones please email them aup@paypal.com". That email response was simple and did not answer my question or concern. I refused their answers so now I have refunded all transactions I can that would lessen the available balance. I rather the people get the money than have PayPal keep it for 180 days for no reason. I have no business relation because they do not conduct business with me no longer.

I sold some vintage items on eBay, with tons of pictures, "as-is, as shown in pics, and no returns." The scammer told PayPal that the items were not as described. PayPal stole money out of my account and gave it to the scammer and told him to go ahead and return the items to me. It is obvious that no one at PayPal even looked at my eBay listing before giving the scammer, Darrell ** of Austin, TX, money out of my account.

I just spent 30 min holding & then another 15 min with a representative that would not transfer me to someone else because they did not understand what I was telling them. When I thought they finally got it, they DID NOT. The email they sent me has nothing to do with the matter I called about. Now I am holding again to get assistance. This is absolutely ridiculous. PayPal really should assess their customer service representatives. Reading from a script does not help the customer, nor does repeating everything back to the customer!

I purchased a refurbished Kitchenaid mixer for a decent price from an Ebay ad. I wasn't looking for one, but it was a "recommendation" ad. Whoo Hoo. This was on March 29th. On April 2 I received an email stating that my "transaction may be from a compromised account." I contacted Paypal because I saw that they had paid the seller. (I was under the--obviously--false impression that they don't pay until the item ships.) On April 4th they "determined there was no unauthorized use" and therefore basically said, "Too bad, too sad." Please explain why I would use PayPal... ever again? BTW, Ebay said that since Paypal already investigated they closed their file. I have used Paypal for quite a number of years in the belief that my purchases were more secure... nope, I guess not. And Ebay? I don't need anything that bad. I'll stick with Amazon, at least they're reputable.

I just received money and PayPal out of nowhere places a 21 day hold on it. My transaction history is 100% and have never had 1 complaint about my business. They want me to ship the product out and pay $50 out of pocket for shipping and the person keeps $300 product while I sit and wait for the money that is mine for 21 days. Yeah right NEVER using them again and will go on a crusade to make sure they get closed down eventually. They take their cut of money immediately and make the seller with 100% transaction history wait for their money... NO WAY!

Holds payments. Very rude service, if you can call it service. Tell me payment held till item delivered. Delivered two days ago. Still won’t release it. Last transaction was supposed to be smooth and easy and via online sales it was. Payment wasn’t. Seems like any time PayPal is involved you need to be prepared to wait and or get screwed over. Took over two weeks to get paid and get the money into my account. They blamed bank. Bank said they never received anything. Turned out they entered wrong info that flagged the transfer. So took 16 business days to take $86 from PayPal to my bank. They suggested I send it to a debit card. That’s how it was set up to begin with. Didn’t help much.

I recently accessed my PayPal statement after being paid from a client and noticed fraudulent activity on my account of around $700. I immediately contacted PayPal about the problem. Their customer service and inability to listen to my problem was absurd. They essentially kept trying to get me to admit fault on the fraudulent transactions. I've called them back three times now and still they just run in circles trying to evade answering any questions, as if they were reading from a list of things to say when fraudulent activity happens on one’s account. The fraudulent transactions are obvious and not ambiguous, but PayPal plays dumb and keeps repeating the same thing about how they don't know how it occurred, and the numbers don't add up.

Company says you can take credit cards then after you run card they hold your money to verify who you are. I received an email from them stating our company can take AMEX. So I did - ran a deal through and then the circus I mean an absolute circus of calling being put on hold at least 20 calls - minutes and minutes on hold speaking to people from Ireland California etc - some rude some nice - BUT NOT ONE knowing why my money was being held or what to do. This company should be shut down but they probably pay off too many politicians. Submit complaints to business oversight state of California - http://www.dbo.ca.gov/. Contact your state business oversight. Contact attorney general state of california - https://oag.ca.gov/contact and your state.

I would like to share with you my disastrous experience to open a business account with PayPal. And I apologize in advance for my broken English, I'm French. Some time ago, I opened my online store and I was planning to use PayPal as a payment platform. At the same time, I wanted to upgrade my Premier account in business account, since I have an individual company. Bad idea. To begin, a law was passed this year that requires PayPal to claim many informations to get a business account. After a lot of steps, I almost met their requirements, but to achieve this, I received no help: automated system when I asked questions, customer service who never answered by email and gave bad informations on the phone: many documents which were supposed to be "required", in the end, were found to be not appropriate, and I have taken all sorts of steps for nothing.

I sold a product on eBay that was in its original packing, never opened in Nov. The guy tried to get me to disclose info and pay to ship it to Japan. 4 months later he emailed to say he had an issue with it. On eBay I made it clear that if he needed help to contact the company who made it. He then, without me knowing convinced PayPal to take $615 from me and pay him. He got the money and the product! PayPal will not assist me because they say they contacted me. They did not!!

I literally sent hundreds of messages for an error on PayPal side, and kept receiving Automated responses. People asking me for information that I had just given. People giving me wrong recommendations and asking me unnecessary questions. Needless to say that after the third message I had already given all the required details to find and solve the problem.

There are too many other options in the market to suffer through the idiocy of this company. Find an alternative solution like Venmo. My account was hijacked and the process I went through to solve the problem made me decide to close my account.

I tried to call the Canadian support around 8 pm PST these few days. Horrible. Never get thru just kept holding! The system not like eBay have a call back feature or at least state the wait time. I called on Friday night and wait until 9 pm after still holding. Same thing tonight, I was calling in around 7:50 pm but kept holding until 9:05 pm, not able to talk to a real person. Just wasted my time to hold, getting very frustrated with PayPal now.

I tried to send $350 from my bank to PayPal account, starting April 22. Really needed it done asap. Still ‘pending’ Mon afternoon, called the bank and PayPal many times, each claiming the other is responsible. Last call Tues, a PayPal man told me I’d get the money in two days. Nothing. Last call on Fri I finally was told you can’t use your debit card to do it. My PayPal debit card # ONLY is used when I look at my account. Why didn’t all the agents I talked to earlier tell me that?!? Very frustrating and unprofessional. Worst of all, it cost $72 in bank fees. I live on disability and can’t afford that. Train employees on this matter.

I am disputing a credit charge from PayPal in the amount of $5,248.81 CAD, which is included on my statement dated. On August 10, 2017, I ordered a Website company from a seller paypal@kbmwebdesign.com; I received an email the same day that confirmed my order in the amount above. I was also told that I would receive the merchandise within two to four weeks. However, I never received the merchandise. Within that time period and to this date December 4, 2017. I have never received anything as per my purchase. I contacted Mark via email and phone, and was told that my the PayPal funds were not accessible for 6 months and therefore could not refund back to the buyer the original amount of $5,248.81 CAD. I actually was allowed through Teamviewer to access the account attempt to refund and found the seller was telling the truth based on PayPal freezing the funds and not able to refund the payment back to the buyer.

I am writing this to let you know the disappointing and how unprofessional PayPal Dispute team is. After calling them over 20 - 30 times in 2 weeks. I feel like they are playing tricks on me and being completely ridiculous. I am shocked at how unprofessional they were at treating customers. They say they would call but never did, take things out of context, made an uninformed judgment, and refused to correct their initial uninformed judgment after all the hard evidence I've provided. At first they took the word "quality" in my dispute submission out of context, proceed to use it as a way to dodge my case, told me they can't help me because it's a quality issue although its clearly not, then they told me that my evidence is not strong enough because it's not black and white, after I provided the black and white evidence, they're saying they can't help me because it’s a personalized service and they don't cover that.

They now have these ridiculously long waiting periods for your payments to clear and become available on their system, 21 days. Not to mention any subsequent delays to transfer your available funds to your bank account. They are making money off of our money and they are not making a secret of it. I have had a PayPal account for at least a decade. I opened up two more for other businesses enterprises that I have. As it was explained to me, the newness of this account is the reason for the hold on my funds. I will not be using them again, because any benefit I hoped to obtain is negated by the lag in receiving my funds.

Yes PayPal used to be a good to deal with, but now I guess the got ready or going down as many of "empires". Here are many people who just don't like to be scammed, same as I am. So there is a new payment system coming soon. It will be www.paygama.com. This system will bypass all PayPal's and other money processors' scam and dishonesty.

Paypal is the most inconvenient way to make a transaction, either purchase or sell. Their customer service is always busy and put you on hold for at least 30 min. After a long hold, you will be very frustrated talking to uneducated agents. This company must be evaluated by Business Bureau institution.

I am an end user customer. I made a purchase which arrived defective and put a chargeback on my AX card on 4/8. The vendor, Plaza Watches and I finally got on the same page and they agreed to fix the product. They said I needed to remove the chargeback in order for them to mail the repaired product back to me. I removed the chargeback and closed the case with AMEX. This was done on 4/15. On 4/18 AX put the monies back into PayPal's account. It has been 7 days now, and numerous calls. PayPal has the money and refuses to forward to vendor. Their customer service does nothing but give me the runaround. They are ripping off the vendor, by not forwarding the money, and I don't get my product.

I had three transaction by scammer and I found out the scammer and stopped third transaction, and report to police for two other transaction having issue, not getting any support from Paypal, only gave me restriction to my account and stop me to doing business. Paypal ruin my business, what should I have to do. Please advise. Thank You.

I purchased item on Etsy paying via PayPal to be protected from fraud. But now since the seller did not send me what I paid for, PayPal is refusing to refund the monies paid for the item that I sent back. I have been going back and forth with them and the seller. The seller told me that he refuses the package because he refusing to pay for customs telling me that I should have shipped it back via FedEx or DHL to avoid paying for customs. Shipping with those companies would have cost me 3 times more than it cost to ship Via USPS. Now I have contacted PayPal on numerous occasions, telling them what the seller have said but they are refusing to help me. They said because USPS website still shows that it is in transit they will not refund all of the monies paid.

This may seem petty but it's just one in a long line of issues I have with PayPal. I sold an item for just £150 more than 2 weeks ago. Buyer paid and collected the item almost immediately but PayPal, in their 'wisdom' decide to withhold the funds for 3 weeks. In the meantime they take their £6 plus fees and eBay also invoice me for the selling activity which needs paying before my funds are released. £150 x many thousands of customers x 3 weeks adds up to an awful lot of bank interest they are gaining (even in these times of low interest rates) by withholding funds under various guises. Frankly, I am disgusted with their attitude towards customers, their poor customer service and how difficult they make it to contact them. If there was an alternative when using eBay (suggestions please), I would surely take it.

They are very good at giving no response for the issues. I don't understand why people use and trust PayPal at all? It is taking very long time to resolve things that goes wrong, which is totally wrong.

I had a transaction on a "guest account" I did not make. Reported in Am to bank, eBay and PayPal to stop when I saw it in the middle of the night. Package came 3 days later and was sent secure not open to merchant within an hour and insured by UPS in a separate box. eBay giving tracking. Vendor has and can't close transaction because PayPal says it customer is bank. Also security both PayPal and eBay have confirm hack for initial transaction. Bank was told by PayPal a package came going it's unopened, returned not bought by me. Have vendor electronic communications of him asking to recharge as he has product and again he is told they are fighting recharge and cannot pay him. I called and said I am charged the money with PayPal so let's resolve and told their customer is Chase and I have not claim. Chase with all the information does nothing. We can.

PayPal let someone as a “guest account” buy some items with my Chase CC. Of course after an investigation concluded that is was nothing to reverse in my favor because Paypal let that transaction go through. So called PP again and no one take the time to let me know who did it and how? So PP screwed me???

Wallace Distributing LLC purchased a product from Alibaba.com. The Alibaba seller requested I pay for the product via PayPal. Upon receiving the product the product was broken and defective. I submitted a dispute with PayPal. I provided pictures and proof of the defective product. PayPal closed the case and did not refund my money. I want my money back. Item not as described Apr 15, 2018 $1,850.00.

Please help to solve problem with dispute refund/return item 14k yellow gold citrine ring size 8 5.9g total weight. Cost total $144.99. Reason for return I sent to the seller on the March 26, 2018. Request was declined at the same day. "I am so sorry, need to return the ring. It is too... Loose for my finger. Fall down from finger also, it looks much bigger stones than on the pictures and also stones looks rough like made in garage and ugly... Thank you for your time." The seller declined the return request.

Filed a claim with PayPal against a seller that was practicing blatantly fraudulent and irresponsible business practices. Seller wouldn’t accept a return and PayPal said claim could take 30 days to investigate. Two weeks later I get an PayPal email that claim was “closed due to lack of response from me”. Apparently PayPal had sent emails that I could return the item but went to my spam folder (which is very strange as I get ALL PayPal emails) but could not re-open the claim. Their “policy” does not allow a claim to be reopened so I’m stuck with no refund. PayPal Support rep hung up on me! Feel this was mishandled and a very punitive and unfair policy by PayPal. I never received the emails asking for me to return the item!! But of course I DO get the email that says they’re closing my claim in my inbox. VERY FRUSTRATING. PayPal rep even admitted they have this happen all the time.

About 2 years ago Paypal decided to limit my account, I tried to resolve the issue with no success. About a year ago they decided to close my account and they will send me an email with directions to refund my balance within 180 days, which didn't happen. N.B. The closer of my account was probably due to my country "Egypt". My balance is about $35 (which is not a big deal), however I hate to be cheated. The only transaction I made using PayPal was a deposit of that amount.

I recently attempted to complete an online order with a merchant who uses PayPal. I experienced a glitch between their site and my own. Next, after an hour of wasted time, I decided to change my primary bank account. Then I was met with an account shut off. PayPal already has several of my credit cards verified. They were requiring proof of a picture ID. Seriously? This company is scum. They cannot be contacted by any normal means, even with email. Pure junk.

I recently sold a vehicle on eBay and the purchaser sent me a hefty deposit as down payment as required on eBay. I went to remove the funds. Was on hold so PayPal told me eBay had to lift the restrictions and they did but PayPal won’t give me my money now. When I called them, they said I have to wait even longer now. Are they that broke they have to hold my money? Purchaser already has had the car for over two weeks and left me great feedback and I’m still waiting on my money that is owed to me!!!

PayPal could get away with murder. I can't seem to get a straight answer out of anyone. No names to talk to. Just departments and artificial responses. We were scammed. It involved other people's credit cards who were also scammed. They will not talk to us, they drop calls, give me several options which put me back to square one. I think the government should get involved in having PayPal be more responsible for the scams that occur. We have spent months and months trying to get a straight answer out of them. What a cowardly company.

PayPal has my bank account and my credit card information, but they won't let me withdraw more than $1000 per month. They want my social security #, which I will not give them and they want 2 to 3 days to verify my American Express which they have had for weeks. Bottom line they have my money and won't let me withdraw it, they're using it for several more days, when I could be earning interest and invest it. Boils down to a very poor policy that is intended to create barriers to get your money. They could charge my credit card a thousand dollars and then credit it back in seconds, instead they have this extremely poor and one-sided policy to hold your funds longer, so they can make use of it. With enough customers or rather suckers, this adds up to huge amounts of money that PayPal can use at our expense.

Had an account with them a long time ago, tried to re-establish log in, they sent codes, I entered, they kept asking more questions, nothing worked. As someone who has 30+ years in software I have never been more frustrated with the complete lack of organization and poorly thought out software. I would be ashamed to offer this as a product. Then you try to contact support via email and guess what - it ask you to log in, which is what I am trying to do. Just poor example from start to finish. I was caught in their earlier data breaches and swore I would never use again, but needed something from a company that doesn't offer any other payments. So that company is never getting my business again.

Recently after many years of being a customer of PayPal that will no longer be the case for myself as of today. Yes like many of the reviews I too have no success with their robot answering. I then recently tried this instead of waiting on the complete list of automated choices. I just start saying AGENT over and over until it detects somehow and I have been lucky enough to get a real person!! Of course once again today to yet another of their unbelievable decisions, they decided against me once again and basically called me a liar. Period. After sending them pictures, documentation and everything they ask for at PayPal telling me they would solve this in my favor. To drop the claim with eBay and they would take care of this for me at PayPal.

My account with PayPal has been put on ice, because they are requesting a confirmation of my bank account in the Philippines. When trying to submit the document, stating my name as account holder it shows that PayPal is not able to check my sent documents. In addition, due to these circumstances my PayPal account in Germany put my account on hold. If PayPal is not capable to solve this issue then I requested to have my funds withdrawn and my account deleted. This is not an option either. In the beginning, about 4 weeks ago, they stated that the proof of documents usually takes 2 days but the time of weeks has passed already and they are holding MY funds.

My tax return states deposited on the 5th of April. I live of monthly fixed income so a small deposit doesn't seem like much but it meant getting caught up. But I am showing a negative balance and anytime I get someone with customer service they tell me, "Sorry can't help." Now I have past due bills and I can't catch up. How do I get my return from these people.

First PayPal won't let me send some money for emergency cases. Or pay bills. I had some money on my PayPal. I had try more than one week to send money thru PayPal but it always locked me. And now they put me limited account asking a lot of documents which is I don't have. I'm using my hubby PayPal and he was gone. I don't have his document. And now I had to pay bills and everything but this stupid PayPal lock my account. I cannot use it. I cannot even send money or pay bill. They really bad for their customers. I email them and called them. They don't even help. PayPal why we work for this money but I cannot use it because of you stupid lock it.

Charging fees and wouldn't explain why, nonexistent support... transfers might work one day... might not another. When you do get to talk to someone they are rude. Not caring and absolutely garbage as far as support goes.

I bought some motorcycle parts from hyosungspares.co.uk who claim on their website to stock all parts. I paid almost £600 through PayPal for the parts and shipping to me in Portugal was free. Turns out this company is WOOCHANG in South Korea so I was landed with an unexpected 156 Euros import duty and vat because the parts were shipped from outside the European Union and not the UK as I expected since they claimed to stock all parts.

They make you wait for 21 days before receiving a cleared payment then just a few minutes before it clears they shove a limitation on your account and force you to verify who you are even though you've already done that ten times in the past and have to wait another 2-3 business days for them to respond to your verification. Some of the things that they ask for as verification I don't have so now I'll probably have to wait even longer for money that was needed weeks ago. Something should be done. PayPal are nothing but shamsters and need to be properly regulated.

Sold items using PayPal, been a customer for years, they put over $1000 on hold for 21 days, buyers all got items in 2 days, put all tracking numbers on each transaction and now they all show delivered on PayPal website yet received 4 emails from PayPal telling me all 4 tracking number are invalid yet they are all 100% correct and show delivered on their own site, can't contact or email customer service either, email contact not working. I'm DONE with PayPal.

I placed an order 3/2/18. Didn’t get 75% of my order. Now Paypal says I have to return the items I did receive to get my money back for the items I didn’t receive at MY expense!!! The items I did receive were gifts and given but I have to get them back to get my money back. I filed a police report and Paypal won’t take any of the information! They are a scam!! Don’t use them.

Paypal offers a "purchase guarantee" where if a seller sends you defective/misrepresented merchandise, you will be given a refund. You just need to try to settle this with the seller, then if you are not successful, file a complaint with Paypal within 180 days of the purchase. I had proof via emails and exchanges through eBay that the seller sent faulty merchandise, did not send a replacement despite promising to, and did not give a refund despite their promise to do so and several follow-ups over a couple months.

I shipped $870 worth of iPhone to a customer. They told me to ship it to a specific address, I did so, they started a case and got their money back, I was not covered even though I was suspicious and spoke to PayPal about it and was assured that I could not be scammed. I spent weeks begging them but to no avail. I got screwed!

My account was frozen due to pieces of returned mail. I was never notified and discovered the problem when trying to use the credit for professional equipment purchases when starting a new job for work in a week. Never asked me about any issues. Never told me about it. When I contacted them they couldn’t care less and required proof of who I am that I didn’t have to give to open the account initially. They are the only game in town for internet commerce so I have to use them otherwise I would sever our connection with prejudice.

I bought a $50 PayPal gift and got send an INVALID link without voucher code, just a customer service phone number and a PayPal logo! I called several times and the last time I asked for a supervisor. As I kept calmly insisting to him that the link was ALWAYS invalid and without any code HE JUST HUNG UP ON ME! How unprofessional of PayPal to treat their customers like that, they are a DISGRACE! THEY STOLE MY $50 with foul excuses!

The Resolution Department at PAYPAL is useless. Wind up with a problem with a purchase and you must immediately go to your credit card company and a get a charge back for the purchase price. Paypal will do nothing to assist the buyers. They care only about sellers. Caution -- if you file a charge back against PAYPAL for the purchase of the disputed merchandise do not agree to pay for Return Shipping Charges. PAYPAL will tell you they will reimburse you for these charges and then ignore your requests for reimbursement. This is how they get even with you for filing the charge back.

PayPal is great as long as you don't have a problem. But I asked a seller for a refund because the item was not as described, but the seller only offered me 15% of the cost as a refund along with offering me to keep the merchandise. This was not an acceptable solution for me so I turned to PP Resolution Center. Long story short I did everything the Resolution Center asked. EVERYTHING including tracking number, pictures of my mailing label and a picture of the package itself. They not only denied my refund after a very long time to "consider it", they lied and said it was denied because I did not provide enough tracking information to find out why the seller had not received my package! WHAT??? Is that not what tracking numbers are for?

I've been with PayPal for YEARS. First started out as personal but switched to business once I started my company in 2013. Since then I've had someone hack my account which they took no responsibility for only stated "their company doesn't get hacked". Then my account has always been in good standing with them until I had one transaction return and that was a error from my client and they refused to let me use my debit card to purchase from my vendor even after the transaction cleared. They stated I needed to "add money" on my PayPal balance in order to use it which I refused to do because of getting hacked before. Mind you I have 4 other transactions that cleared find after the mishap, also screw the fact I have always had all my transactions go through with no problem.

On March 22, I signed up for Adobe's product and used PayPal to pay. It was supposed to be $14.99. But they charged me $14.99 two times. Why? I have emailed severally and spoken with live persons on this, their customer services in that department is so poor that they would just reply your message without looking up your account. Many times I had to start explaining all over again.

As a disabled veteran I lost $300 on purchase on defective laptop by missing the return period limit due to being hospitalized for chemotherapy. PayPal would not consider circumstances in refusing to refund.

My PayPal account was hacked and I was unable to sign in because this person changed my password. Finally, after numerous attempts, I was able to peak into my account and saw a transaction between a Russian individual and an electronics company using my account. I have the guy's name and exact address and couldn't do anything about it. I printed out the details and tried to get a hold of PayPal without success. I was on the phone for a whole day. PayPal does not want to talk to you if your account is hacked. I started a dispute online but it didn't even give me an option for a hacked account.

On the 18th of Feb I sold Bitcoin in two stages on Localbitcoins.com in good faith (100% user feedback). After the 2nd transaction I was suspicious as the seller used a different account and I phoned PayPal to report a scam. The operator repeatedly reassured me that I would be protected, even though it was Bitcoin and even though they were family and friends transactions. There should be a recording of the call.

They do not tell you that it will take a week or more to send money the first time. They say it's free to send money through your bank account. You enter all of the info, then and not until then they say it needs to be verified. It has an instantly verify option which does not work. Next, they say they will send a small deposit and then withdraw it to complete verification. This will take 24 to 48 hours. After 3 days, I send a message. The response is an auto response telling me to do what I already did. I send another message and wait. The next day I send another message. The next day, I get a phone number to call. I call and after several more steps with customer support, I finally get verified.

I am in the US. I attempted to pay an invoice from Belgium using Euros. When I called up the appropriate screen and entered 552 Euros, the screen gave me the option of using PayPal to convert the currency from US Dollars to Euros (total of $702), it gave me the option to have my Credit Card company do the conversion. I elected the Credit Card company to do the conversion because their rate to do the conversion would have been about $20 less. The transaction was rejected and I was notified via message that my Credit Card company had rejected the transaction.

I purchased an online product from Walmart and paid with PayPal. The product came damaged. Walmart couldn't refund my money because the transaction was made with PayPal but instead gave me a store credit. I contacted PayPal and they refused to refund my money even after I provided them with all the proof. I now have a store credit because I purchased via PayPal. Pls save yourself and use your debit or credit cards. PayPal offers no protection. I'm deleting my account with PayPal. Worst experience ever.

I’m a PayPal merchant. I offered a service to my clients and agreed to installment payments. The first payment was due on February 26, 2018. PayPal did not process it. On March 1, 2018 I logged into my account and see all the pending payments not processed and I had already offered the services. I manually processed the payment. On March 24th I logged in again to see if the payment for March had been processed but it was not. I called PayPal and no one amongst the employees I talked to had an idea of why the payment was not processed. I asked for supervisor. The supervisor Jeff, assured me that the automatic payment would go through on March 26, 2018. Today March 28, 2018, I have logged in again to my account and no payments are processed. I picked the phone and called. The first employee has no idea.

I became a victim of a faked company which sold a watch to me online. I fell for them because they were linked to PayPal. As I did not receive the watch, I went to PayPal to open a complaint, however, I figure out there was no way to that and there was no way to contact them. I only got bunch of automatic emails giving instructions for opening a complaint while there was no way to do that.

My brother deposit me $4000 for an emergency on 3/23/18. Now 144 hrs later they still have a hold on it and they said they can't manually remove it that I have to wait until the system decides is safe to transfer. I have been w Paypal for over 15 yrs. What security? Computers control these bunch of morons that can't tell you what is really going on and the supervisors can't override anything because computers will eat them!!! I want my money. Does anyone knows what I can do? They did send me a notice that my money was in on the 23rd. I have been speaking w them since. Contact me if you need my account information.

I had my PayPal since I was in college. When I signed up it was still in my maiden name. But when I moved to a different country and gotten married I hadn't opened PayPal for nearly a decade until recently. I work from home and my pay goes to my PayPal account. I had to reactivate my account since I hadn't opened it in almost a decade and my boss put some money in there without asking me first. So I was trying to change my maiden name to married name and the CSR was telling me that it'll take about 5-7 business days to change my last name to be updated. But now it's already on its 8th day going 9 and they didn't change my name.

The company is not willing to a small portion of their revenues to protect consumers. Therefore, I will no longer be one. I ordered a product from eBay, using PayPal. I received damaged, unusable product, which I purchased from GOPLUS CORP (Ebay username: sportstorms). The company keeps offering me $25 and $20, after I spent $83.98. The company obviously knows Paypal will do little, because they continue to refuse to refund, and previously refused to replace the items as promised on their profile page. Paypal has no system in place to protect the consumer, and handle cases with the sellers. They continue to force the consumers to deal directly with the consumers while they mediate (I.E. Creating a platform which allows the sellers to keep making low offers). I am planning to no longer use Paypal for any services. Not for purchases, transferring money, receiving it through my business, or otherwise.

I found a charge for 299.50 USD, from BF*BRANDOUTLET.CO, Mar 11, 2018... I had no Idea who it was so I filed a dispute. I got an answer but it sounds like it is going to be ignored... This is what I was sent. The merchant's response was: "Item/Service Ordered - Mackinaw Field Green Watch. Bill/Ship-To Address - Muhamad ** Depok, JawBarat 16452. Delivered and signed for on 04/15/16." I Have no Idea what this is and all I get is a runaround... Never even heard of that place and I would NEVER send anything to anyone outside the US. So afraid it's going to terrorists!!! I will be contacting a lawyer and filing charges as soon as I can. CLOSING my PayPal account.

I have a PERFECT rating on eBay and over 1000 positive comments. I have used PayPal for 17 years. I have perfect business credit and can accept AmEx, Disc, MC and Visa directly with my bank. I used to take PayPal until they started holding customer money for 21 days for no reason. I have customers waiting for custom product that I can't build until I am paid yet PayPal won't release their monies.

When will the government do something? This is the second time PayPal have ripped me off and I advise people to steer clear of them under any circumstances, they are criminals. A recent event shows what they are like. I had a smartphone purchase and under their policy I opened a dispute because the goods I received were not the goods ordered. I sent the phone back, but the company refused me a refund.

Paypal had no problem taking my money when I used it for a deposit on a rental. Two months later landlord kindly credited my deposit back into my account. I've been trying to get said $100 credited to my credit card for four months now with no success. Can't get them to put it back on my credit card, Can't reach a live service rep, can't get them to do anything on the site but repeatedly ask me for my debit account info, bank routing number or mailing address to which they would send me a check. Hell no would I send them any of that! It should be said that the only time my credit card had been hacked and used was through PayPal in the past. THIRD TIME BURNED BY PAYPAL, now I've learned.

I was paid through PayPal and tried to transfer to my debit card which has been on my account for 5 years. It was supposed to take no longer than 30 minutes. It's been 24 hours now and customer service says all they can do is credit me the .25 I paid to transfer it. They have held my funds ransom for a whole day and have no explanation why. I could have used Western Union faster than this! I will never accept payment through them again!!!

A seller sold me a service to build a website at an annual recurring charge of $499. I paid them $499 through PayPal but no website ever got built. I did not even bother claim the amount paid. The second year they again charged me $499. I requested PayPal to refund the amount as no service was ever provided. The seller provided the address of their own website. PayPal did not provide me with an opportunity to respond and decided in favor of the seller within minutes of receiving the response from the seller. YES WITHIN MINUTES WITHOUT EVEN SEEKING MY RESPONSE. I got cheated of $998 and PayPal is a party to this fraud. If you pay through a credit card you have a chance of getting your money back if product or services are not provided. Not through PayPal.

I purchased an item listed on eBay for $60.41 with a coupon code to take off $15.00 for a total of $45.41. eBay confirmed the purchase total of $45.41 in their email to me and on eBay it shows that under my purchase details. However, PayPal charged me the full price of $60.41. I contacted the seller and they refuse to honor their coupon. I filed a complaint with PayPal with screenshots clearly showing the overcharge. PayPal refused my complaint. I appealed. PayPal denied my appeal. I filed a complaint with eBay who said they could not follow up because PayPal denied my complaint. I am still owed the $15.00 and PayPal has not explained why they are denying a clearly-shown discrepancy and I have no recourse at this point.

So I had an insufficient money charge on my bank account. The problem is, I sent 4 emails requesting a bank change to withdraw the money from a different bank as my paychecks were now being deposited into another bank which was registered with PayPal. So I paid the amount owing with my credit card and PayPal balance and my account showed no negative balances. Yet they tried to take another payment out of the bank when the amount was already paid 4 days ago. I get hit with NSF charges again.

The time it takes them to refund money that they have already deducted from your checking account is totally utterly ridiculous. Their Customer Service sucks IF you are able to reach somebody because they make it as difficult as possible. They also fail to respond to emails and acknowledge receipt. It should not take 5 or more days to reimburse your account when they get their money immediately or at least within 48 hours. PayPal sucks! Use Cash Out, Zelle, or even Venmo instead (in that order)!

I sold an item to a buyer and for three days after she received it she raved about how perfect it was and how much she was in love with the purchase. She sent me pictures after pictures of her using the bag. After five days she said the bag was damaged and wanted a full refund. She put in a claim and even after I showed PayPal the pictures and the invoice stating no returns they put the money on hold and let her return it. I spoke to supervisor after supervisor but nothing was being done. The buyer sent the bag after using it for 15 days and PayPal is telling me that I can't appeal it because the reason I'm appealing it is the same reason she's returning the item.

Been selling on eBay for years. Have had thousands of great transactions with no problems, for the last two months eBay's been withholding customer payments, putting my eBay business in a bad bind, can't ship if you can't access your money, very shady business practices. Called their customer support and the only reason they can give is the computer is doing it and they have zero control, avoid using these guys for your credit card processing if at all possible!

I have used PayPal for purchasing items online for several years. I have only used one debit card that has been linked to my account since the day I opened it. I have never had any issues whatsoever paying for items that I’ve purchased. I once had PayPal credit account and never had any negative issues on my part but did pay the balance off and close the account since I’m not one who likes having those types of credit lines. In short, I have been a model PayPal customer. With that being said, why is it the first time I receive money into my account is it being held from posting to my debit card? Again, it’s the same card I’ve used to make payments hundreds of times without one single issue. They claim it’s to reduce fraud. I say they are the fraud! I’ve literally read about 100 complaints today, with thousands more that I didn’t read, where people are having similar issues.

My experience with PayPal has been horrible. First the seller was hostile. Drag their feet to refund my money. Only refunded when I promise to leave a terrible customer review. Then PayPal is going to hold the money possibly for another 30 days even though my financial institution says there's no reason for longer than three to five. Assured that my money will be refunded by PayPal and we will see and I will never use them again. What a scam. Somebody needs to do something about all this small fine print that don't that doesn't get revealed to you until after you make your purchase and ask for refund. Terrible service.

I paid an extra fee to get MY money "within seconds". I waited a few seconds and then got a message that the transfer had to be reviewed and that would take up to 1 hour. I waited over an hour and MY money was still not there. I called customer service and he said it takes up to 24 hours to review!!! Whaaatttt!! I am VERY UPSET! They falsely advertise how you can get YOUR money!! How is it legal to HOLD and REVIEW MY MONEY! The whole point of me paying the extra fee was because I needed MY MONEY NOW!! Not in 24 hours!!?? My acct. info is easily verifiable!! Terrible service!

As the title says Paypal holds any money for about 2 weeks after you sold an item on eBay. Not only do you have to pay 25$ fees to PayPal but you also don't have any access to your own money. Customer service gives false information. I had so many problems with PayPal in the past. They promise you always so many things on the phone but in the end nothing happens. I will never use Paypal ever again!

I recently purchased an item and was immediately told by the seller that it was no longer available. The transaction was canceled within 15 minutes and PayPal took the money out of my account a day later. Upon contacting them I was told I would have to wait 3-5 business days before the refund would post to my PayPal account and then another 3-5 business days before it would transfer back to my bank account. It's amazing that any brick and mortar retailer can immediately refund your money but PayPal needs to hang on to it for more than a week. They are obviously using this money for something in that time period and I would encourage everyone to use any other company for transactions.

I bought tickets online for $200 but the seller never sent them to me. I wrote a complaint that night and when I checked it the next day it said I had no resolution on file. I have tried every day to make a resolution but I get in this loop that never opens up. I called and was on hold first for 20 minutes to speak to someone and then the woman who listened to my complaint said she was getting a supervisor so I waited another 35 minutes and gave up. My 15 emails say I need to go to the resolution center and round and round we go!

On 1/19/2018 my friend had paid me through PayPal in the amount of $500 for musical entertainment services that I provided for his company banquet. The following day I tried to transfer the money into my personal bank account. The day I tried to transfer fell on a Saturday so I waited until Tuesday of the following week given that PayPal states that it takes one business day to be transferred to bank account. I checked on that Tuesday and it did not appear in my bank account. I waited a few more days and the money still did not appear. I tried the transfer process all over again.