PayPal Reviews

I ordered a compressor for my 1992 Bronco that the seller advertised would fit my car. The part showed up and is not even close. I emailed the seller and never received a response. I filed claims and won because the seller never responded. PayPal says if I send the part back to the shipper at my expense, they will reimburse only the initial cost plus original shipping. When I asked why, they informed me that was their policy and they could "reach out" to the seller for my return shipping charges. I told them I don't do business with people who don't care whether or not their customers are treated fairly and I don't give a damn about their unfair policies. I have done nothing wrong and I got ripped off by PayPal/eBay.

I'm not a PayPal customer but I was charged for NSF fee twice because my daughter has an account with PayPal and somehow my account info was on their record. After the first time, PayPal should have verified the account info before making second attempt to collect the money. Instead they let the system do the job and charged me for NSF for second time. After I complained, they refused to refund the NSF fee. They are crooks. Please don't do business with them.

In May 2014, my wife and I purchased a LCD car DVD player through E-Bay and paid via Paypal. The item was shipped by a company in China. We were a bit apprehensive of that as we were paying $150 CAD for the item, but due to the Paypal refund policy (we found out the hard way that Paypal takes the seller’s side) we went ahead with the purchase.

PayPal has the worst and the most annoying services ever, they're just making the life harder for you instead of making it easier. Wanted to buy something on promotion, they canceled it claiming for security reasons. Spoiled my deal, the item is no longer under the promotion, got my PayPal account limited and still didn't get my money back.

PayPal "settled" my dispute because the seller responded to the charge. They claim the description of the item was accurate. It wasn't. It was a legitimate-looking electronic ticket that was in fact a fake. I have all the correspondence between me and the scammer, including the fake e-ticket. PayPal isn't interested in proof. Their policy, if the seller says it is so, it is so. I filed a report and called PP without hours of the purchase to ask them to withhold payment but as far as they're concerned, I'm SOL.

Another victim of PayPal - kept my money, freezed account by telling me you I opened disputes for fake company upon item not received. Limited my account - 5 years old account. Can anyone please ban and close down this company permanently. My money gone, gone and I can't do anything. I am so sad. PayPal is kind of death sentence. I wished someone can take them to court for permanent close down their business. They are black spot on online merchant.

I made a purchase to my PP CC and they went into my bank account instead. Just like all the other people here I overdrafted + fees. Upon talking to approx. 12 specialists nothing got accomplished. Just wanted them to switch it to my credit line. I'm still trying to close the account. None of their specialists can figure it out. It's frustrating and scary to know still happens.

Finally a scam happened to me .. and #NoThanks @PAYPAL .. you were not on my side. Lost lots of money. I ordered a ceiling fan from BathKitchenDecor. After payment through Paypal, Merchant said item on back order for 3 months... On contacting again after 3 months, no response, phone not working. Asked PayPal for dispute... They quietly closed the case (no email notification nothing) due to 45-day limit. On calling them.. Paypal says "Sorry you lost your money, we cannot do anything because of 45 day limit". Even though I gave them proof that Merchant was still communicating after 3 months, I had no reason to believe it was fraud. Paypal said, "You are supposed to realize that in 6 weeks else you lose money". Essentially Paypal said I was stupid to trust them and the merchant. Not sure why any buyer should trust Paypal anymore. Stay away!

Ebay & PayPal, two big millionaire companies who dedicate themselves from taking from the small seller to give to themselves. They have outrageous fees thus eBay increase their fees the more you sell. I have underwent their horrible business. Being an experienced 100% seller there's things that I cannot tolerate. Printing shipping labels is so painful. You have to literally print the label in 24 hours, if not you better make sure you save a pdf on your usb, because you have to pay the label again. I've had ach PayPal and transfer and withdraws from my bank account so many times - from PayPal taking money from me, $100 of dollars. Couldn't sleep just thinking, tomorrow I'll wake up and PayPal will withdraw more money leaving me negative. PAYPAL ask for social security number and birth certificate. It's not a federal bank - should not ask for it. I can't add money to my PayPal cause I refused to give it. The seller is not protected and always in favor of the buyer. If buyer feels like getting their money back - taking, keeping the merchandise, PayPal will do nothing to help the seller get his/her product back. PayPal is never there, and so is not eBay.

I have a screen shot dated October from Bill Me Later stating I have A $15 payment to make $987 in available credit with a balance of $517.00 I owe. No problem knew that. Until all of sudden, I can't log on and I have to go through PayPal Credit which now says I owe $1041 and no available credit and have a late payment of $87.00...... WTH can anyone refer me to a good attorney, spent an hour on the phone with them after I got off of work and didn't get anywhere with them.

I ordered a part from some vendor and paid through PayPal; the shipping address provided by PayPal was wrong, so I had to cancel the sale. The vendor was a gentleman. He refunded the money in minutes. It has now been three days. PayPal is holding on to my money, and when I called customer support they tell me that it takes three to five days excluding weekends to refund; that means they will hold on to my money for five-seven days - that is a SHAME. Last time it took me several months to get the refund. PAYPAL IS USING CUSTOMER'S MONEY - IT IS ILLEGAL. Any class action attorney interested in suing PayPal? Tx #: ** Amount $117.39.

I recently made a payment through PayPal using my credit card which has a PO BOX as the account address. A refund of $240.00 was refunded to my PayPal account and now PayPal says I can't get my refund because my account address is the PO BOX. I have to have a non-PO BOX address which I can't change to because it's not the address tied to my credit card. So PayPal is keeping my money. I can't believe that I'm the only person in the world that has a PO BOX address as my credit card billing address!

After I deposited from my checking account directly into PayPal they hit my bank twice more and cost me $32 each time. I called them 3 times, the second time they agreed they made a mistake and said within 24-72 hours they would reimburse me and send me an email with a verification number, neither have I received.... The 3rd phone call they informed me they had denied my claim and it was my fault they charged me 2 penalties... I immediately closed my account and deleted my bank information... so BUYER BEWARE!!!!!

I made a purchase in August from Ebay through PayPal (Unique Transaction ID #**). When I made the purchase I chose my credit card as the payment option. PayPal charged my debit card against my wishes, which overdrew my bank account and cost me $20.00 for an overdraft fee. I contacted them 3 times and each time I have logged into PayPal a few days later, only to find no record of my complaint. Are there any attorneys out there who could help me file a suit against them? I'm thinking they are splitting the overdraft charges with the banks and raking in quite a bit of illicit income in the process.

Does anybody know which department in the U.S. oversees the practices taken by PayPal? To summarize, seller did not list any shipping (zero), I won the bid and then my secretary paid the bill but when I reviewed the bill I found that $79+ had been added to the amount for shipping. PayPal found in my favor and wanted me to ship back the item AT MY COST/loss (what a potential scam that is). I called and was told that the seller would be contacted to pay the shipping label and I said why don't I just keep the item I won and he simply refund the money which was illegitimately taken from me. They said okay they will contact the seller in that regard and then I receive an email that states they find NOT in my favor (!!!). WTF? Did I do something wrong? In my favor and then out with two emails? What entity can operate this unethical way?

On Oct. 12, 2014, PayPal took $350.00 from my checking account causing my account to go in the neg. I called PayPal and was told that I authorized the transaction, which I didn't. After I told the customer service that I would contact a lawyer if this matter wasn't cleared up, they emailed me a letter stating that it was an unauthorized charge and PayPal put the money back in my checking account on the 20th of Oct. I had to call them again because of NSF charges. They paid the $56.00 on the NSF charges. As of this morning Oct. 23, 2014 I logged in to try and close the PayPal account and can't because PayPal is trying to take $420.10 from my checking account that I have not authorized again. When is this going to STOP?

I am going to have a heart attack. I have spend hours and hours on the phone with this company. In total, 6 hours, just in this week. They show triple charges for a single transaction and they keep saying that I don't know how to read the statements. They also keep saying that I never actually paid the bill because I paid through their credit system. They keep stating that the money that left my account (a.) never actually left, (b.) left from another account but that account needs to be repaid, (c.) I willingly double paid an invoice and I must have confused myself, (d) the accounts were paid, so don't worry. But you still have to pay us, so worry. (e) 100% of the time the phone agent admits (accidentally) that I was correct, I am placed on hold. They come back with another version of their story and I must confused. That was just one of the transactions.

PayPal has my checking routing number and my account number but choose to charge me two back-to-back late fees instead of debiting my account. I paid them in full and cancelled my account.

Vendor issued my refund 10/22/2014... Paypal pends the refund til 10/27/2014 or longer if so chooses. On past experience Paypal takes 3 days to put refund into my personal checking account after I request they make the transfer.... no instant transfer on the refund folks! Not a bank today (I know Paypal is not a bank, it's a cowboy money operation) takes 3-5 days to make a refund/payment transfer, yet Paypal reps routinely blames the timeline on a bank - if I were each bank's customer, as the bank I would document Paypal's blame scenario and Paypal/ebay each and every time for future lawsuit action... Sam's refund/transfer is instant.. Amazon almost instant... QVC/HSN pretty past... so why is no federal/state agency requiring Paypal to "give me the money" that by the way is mine, in a more timely fashion?

4th call still on hold for 56 minutes while music plays. No update, no choices on who to talk to.

I was excited PayPal offered a new payment option - Pay after Delivery. I signed in and chose my new payment preferred method to be Pay After Delivery. From PayPal's site I clicked on JcPenny and ordered clothes and signed electronically funds will be deducted from my Bank 14 days after I received my package. One day later my bank was deducted for the order I placed and put me in the negative. I called and complained to PayPal and they would not listen to me, they kept saying this is a pilot program and JcPenny probably does not accept their form of payment, WHAT!!! The form stated they will deduct my bank in 14 days after I receive my package! I waited 32 minutes on hold and spoke to two Indian people who did not understand English. Now I am trying to close my account and the site keeps giving me an error. What a joke, never again PayPal.

I just made a reservation of 3 tickets on American (aa.com). I paid for them with PayPal. But PayPal decided that it was an "unusual" transaction for me, so they did not pay for the tickets. AA did not get a payment from PayPal and cancelled my tickets. So, I had to make a new booking. I lost $280 because of this. Moral of this story: never use PayPal.

I WILL NOT USE PAYPAL AGAIN - I SUGGEST YOU READ THIS (as long as it is) AS YOU WILL NOT USE IT EITHER AFTER READING. AS A MERCHANT-YOU ARE NOT PROTECTED- ESPECIALLY IF YOU ARE SELLING A SERVICE!! So I work as a bicycle taxi driver in New Orleans. I work for one of three companies (it's controlled by the city - so there will only ever be three) and there are only 15 bikes out per shift. We run a lot like a taxi in that you can call and order us from a dispatch phone (we have walkie-talkies) or you can flag us down or grab us if you see us sitting somewhere empty. Most of our rides are $10-30 so when it's a big ride - it's rare, we check photo identification and we remember. Our rate - according to the city is $1/block/person but if you are doing a longer more scenic drive we will do $1 a minute. We rent the bikes and usually on a Friday or Saturday we pay about $150 to have the bikes just for the night (6pm to 4 am).

PayPal allocate your payments in the manner that would best assure them to receive interest charges. They will pay your bill me later payment a month ahead of time and hold back your standard PayPal account back several months instead of allowing you to pay what is due for your bill me later and standard payment when due. Then they say you have to call if you want your payment allocated differently. I called and informed them that I only want to pay what is due that particular month, standard and bill me later payments. I was then told that I had to call them every month to allocate my money a certain way, even though there is nothing in writing stating that, which is required in the 2009 government act for financial institutions to be transparent disclosing everything in writing. PayPal is hungry for your money by illegal means of attempting to charge interest.

I did not receive a $90.00 package and PayPal gave me the run around for almost a year after sending information over and over again. they would just leave me on hold for hours. Then they just hung up on me. Couldn't get anyone to understand English, and I eventually reported it to you guys and you did nothing!! Then I paid a utility bill and that showed up on my email alert. Then they pulled out the money to pay something I didn't even owe and then removed my email alert after I called and complained. My utility was shut off but I kept the bill that showed it was once paid because they kept the dollar for charity. Evidence. This last time Amazon mistakenly sent a refund to them even though I told them not to because I don't deal with them crooks. First it showed up in my email alert, then when I went to pull the money it said I had 0 balance. Couldn't get my money. Now they owe me almost $200.00.

I usually don't write reviews. But plan on taking a minute out of my day to write a review on PayPal. I ❤ PayPal!! Best company ever!! Everyone needs to get their MasterCard debit card. You get protection and 1% back on anything that you purchased. Also you can pay friends and family for FREE with your PayPal account. I also love the PayPal credit. My clients use that for hair extensions. You can get interest-free for 6-12 months on purchases. If you have an issue with a place that charges your card, they take care of it! Thanks PayPal.

I Have a business account. I provide A service. I use PayPal for out of state customers convenience. PayPal holds my money. Every time I try to use my card I have to go through the embarrassment of being declined due to some sort of security settings on their behalf. Then It takes 30 min to a hour to make the call and actually getting a person on the phone to release my money! I have tried calling in advance to tell them I am going to spend or withdrawal money and they say they cannot preauthorize the funds!! So I have to be humiliated and then call. RIDICULOUS!!! They have said the money has to be there 3 days before I can use it. Even after 3 days this happens! Also if it is a manually entered transaction they will hold it for 30 days! They have the money but you can not get it!

New card info was put on PayPal less than two months ago. Only one transaction was placed through PayPal then unauthorized purchases started showing up on this card. The only way for this to happen is if PayPal has been hacked and they don't know it OR they are selling the card info again (they did this in the 90s and got caught). They have refused to halt the transaction and insist it must go through before it can be investigated. Thus I am out more than $500 and must wait for them to get their crap together seeking legal action (for the second time).

On May 2, 2014, I can not get my money from my account with PayPal for 21 days. The PayPal representative told me I can not withdraw my money until the package is there at the buyer. That is absurd business PayPal! The package is at the address and I can not withdraw my money. Just for that I had to borrow money to ship the customer his or her package from somebody else. That person is highly upset because I can not get the money out of PayPal for the shipping! Great business, PayPal, keep it up!

I asked for a dispute because my item was incomplete. PAYPAL DID NOT DO ITS JOB. I wasted so much times making phone calls and at the end, nothing happened. I called my bank, said to call the store. I called the store. They said it was PayPal. I sent a dispute but never got my money back. THIS IS TERRIBLE!

I sold an item on ebay, the purchaser paid with PayPal. I found out recently that takes up to 20 days for me to receive my money in my bank account so if you need Extra cash in November sell your item now.

I had been trying to pay off a debt from PayPal and told them that I was working closely with my bank. They informed me that none of the charges could be reversed, that I had a negative balance, etc. I ended up paying them 141.37 and now have an additional 199.27 is left. When I asked about waiving the fees, they would not assist me with that. Their customer service is unfriendly, the supervisor did not return my phone call and the young man who helped me was rude.

Money just disappears from my account because of all the bank fees I have collected from PayPal constantly charging me for certain things. I do not understand why they cannot use other readily available payment methods, when one payment method has failed. What's the point of having multiple payment methods if you're going to keep charging one if it doesn't work?? I have faced TREMENDOUS and RIDICULOUS bank fees as a result of their poor customer service and system and have had two other friends experience the same thing. DO NOT use their service unless you absolutely, positively have to. Keep all payment methods off PayPal until the day you have to make a payment/purchase or you'll find an unknown charge + bank fees waiting for you. BTW I don't even blame the bank for their fees, they're just doing their job.

I made several purchases using PayPal to be credited to my PayPal connect account. I have done this many times with no problems. But on two purchases the debit was applied to my checking account. What a mess trying to find out where the money went. PayPal told me in basic terms to take a flying leap, the debits went through, good they stay. The selection process it very straight forward when choosing which account to debit. I even remember choosing PayPal connect to debit but it was debited from my checking. They have software issues and refuse to admit it. I am through with PayPal. I have remove all my associated credit cards and my checking.

Bought a lens, packet arrived early. Company wouldn't respond. Paypal said as they had proof of postage I was on my own.

I purchased internet security software from Bitdefender and the purchase was dealt with by a third party, Avangate. The software didn't work as I live in Thailand and registration details were only in Thai script which I do not understand. I emailed Bitdefender who offered to refund my money, and copied the email to both Paypal and Avangate. Avangate were given till 12th September to respond to my refund request but didn't do so. Paypal then 'mediated' and found in favor of Avangate, who themselves have a somewhat dubious reputation. So although the supplier offered me a refund the 'seller' Avangate was allowed by Paypal to keep the money, as it certainly did not mediate in the case. Another big fault with Paypal is that once they close a case you cannot reopen it or even appeal their decision. I shall never again use Paypal.

PayPal helps scammers work with fake business name without any physical address and telephone number, of course by getting more % from their transactions. More funny part is when you call them and ask for the seller address and phone they say "we can’t provide this information." More worse part is that that ** sellers can use famous brand names as their business name or similar to give them more credit. Buyers do not need any company or registered trademark for choosing that name. There is no buyer protection for intangible goods. (50% of PayPal profit actually!!!) Come on, if you can’t protect buyers why you allow scammers or low quality service providers sell this "Intangible" products. Solution is easy, but has not benefit for PayPal: Close intangible business.

They have a tom limitations. Won't let me access my money. Damn it all I want is my $11,200 that I sold something and they're making it impossible. PayPal.com is a scam.

The card used by my cell phone was hacked and closed. Notified PayPal, provided new card for same primary bank. I have E-mailed, furnished documents (provided a notarized verification of address in lieu of utility receipt. ) I had a few dollars in PayPal account, asked it to be transferred to a different bank) was already in their system.) I received non-related forms from PayPal, etc. I notified my sellers that I would pay when the matter was resolved. Today I see that PayPal has issued payment to the sellers - without my authorization. Now, what happens when the bank where ** funds were to be transferred is not available? I heard that PayPal has merged, sold, etc., to another company and have seen numerous nightmare tales online.

I was on eBay only for a short time. I made $60.00 and great sales. One day I get a note "You're overdrawn $60.00" so I go look at my Paypal acct. A woman that I don't know has made a $100.00 withdrawal from my acct. How can someone do that? I had to close my business and personal acct. $100.00 I told them, they did nothing. I will never go back to them.

PayPal 's employees are given us treatments, very unprofessional, full of attitude and rude even higher level supervisor. When I orders almost 3000 items from different sellers via EBay since last six months, I lost almost 2 to 3 thousand $ and top of PayPal closed my account from PayPal and eBay too because I complain: 1) I did not received more than 100 Items. 2) Some of items was damaged or not as a subscribe in eBay. 3) Some of items was different than I orders as fraud’s items. 4) I never applied PayPal smart credit card automatic, they bill me by his credit card when I call them (very less-mannered & lack of knowledge).

In theory, this place is great for buyers and to make payment through. When something legitimately goes wrong, I feel safe that PayPal protects me. However, as a seller, I see PayPal siding with too many scammers. I sold a fairly inexpensive article of clothing to a buyer, three months ago. Today, she decided to file an authorized chargeback against me claiming the purchase was unauthorized. First of all, any sane person wouldn't wait three months to notice their CC or Debit card has been compromised. And if that were the case, I'd still would like him/her to return the item even after 90 days if s/he insists to make such a stupid chargeback after 96 days, and THEN they will get their funds back. The buyer didn't even say a word nor contacted me.

Paypal's Complaint Center & policy around letting vendors sucks. If you sign up for a subscription thru Paypal, will never ask you if you want to allow subsequent charges to go thru. I had a subscription that I didn't want anymore and they let the vendor charge against my account/credit card. I filed a complaint and Paypal is like "Too bad, but no money back for you". Account was closed.

Paypal is a scam. They are the worst when it comes to cards and service, very poor. Lock your own personal account when it's your money and that is very sad. They are very horrible and their service flat out sucks. I have had the worst experience possible. These people are inconsiderate and should not even be employed.

We have been a member of Paypal and used it for few transaction. Since 2 months, the algorithms of Paypal is sinking itself in Germany, and PayPal, they have limited lots of Paypal Account. As I am in the business community and we have got contact, I came to know that about 100 to 150 big businesses in Austria and Germany changed their payment methods. It's because of paypal robot algorithms policies. I tried to figure it out for paypal, but there isn't seem to be a human working there. Everything is automated except customer service representative, but for that one has to wait about 2 to 5 hours. Worthless, as I can see, in near Future, Paypal will be bankrupt as lots of seller are leaving it. We had a long business with paypal but in the recent, we had to leave them as well, because they limit or freeze the account without any reason. I think there is a need of change in the leadership of the Paypal and put new programming algorithms with Human Orientated policies.

PayPal stopped sending me paper statement. I can only view my statements online, but recently in the past 3 months, when I log in to view my transactions, they only showed a few payments, nothing else. I have tried all sources and even called customer services which are routed to India numerous times, all of my efforts ended up with negative results. They hided all transactions in my account such as: purchases, interest charges, fees, etc... I don't know what's going on with my credit card account. I started to look up for other victimized consumers online and found out that this is modern day organized crime company. From today, I am committed to spread bad words about this PayPal company in any chance I have...

I order a software package that had to be paid by paypal. I could never get it to work. I contacted them over and over again and all I got was an automated email that the dispute was closing. I was not able to get my money back. I will never use Paypal again.

I've been a seller since 2005. I work hard to find new products and I'm a dropshipper. I've had a couple of times years ago that my products would run out of stock without my knowledge but nothing severe. I started to find suppliers that could ship in one day because most dropshippers can't ship in one day. I removed about 3/4 of the products I offered to give my customers the option and satisfy eBay. I've been doing great and started to get some headway on getting the feedback. Then I found a supplier for a popular product and my son and I worked real hard to make an order.

I had an PayPal account, and was using it for few months for my international transactions. I made a transaction of $800 and $300, suddenly PayPal blocked my account. I called them and they said that you cannot use your PayPal anymore and also these money are locked. This is purely fraud. They didn't even tell me the exact reason. I again opened one more authorized and verified account and made a transaction of $1 to test it. PayPal again locked it stating that it was a risk and also I am using account for test. Really?? $1 is risk. I seriously recommend new people not to use PayPal, as it screwed up my 2 years old account and I had lost more than $1500 in total. They are bunch of Frauds. Please use any other gateways.

On Monday July 21st in the middle of the night, somebody managed to set up a billing agreement from my PayPal account to Google. My account was hacked. When I woke up and checked my email there were 14 messages from PayPal, informing me of 14 separate 'authorized transactions' of 500 Japanese yen each to Google. I do not live in Japan and I've never used Google Play, the intended recipient of the money. So I immediately called PayPal about the fraudulent activity. The transactions were still 'pending' in my account. The PayPal rep acknowledged the hack, closed down the billing agreement with Google, but couldn't block the pending payments from being executed. So 14x 500 yen (14x $5.07) got taken out of my bank account.

Been a customer with PayPal since inception (2000?). After integration of their new wallet feature, I am unable to remove decommissioned cards and bank accounts. For some reason, they failed to implement a professional grade financial application when they upgraded their website. The primary issue is that I have a transaction that has failed due to no method of selecting a new linked card as the primary. Instead, the system appears to be linked to an expired credit card that I cannot remove. I have submitted several emails regarding this issue with only an automated response that is useless. Forced to listen to their pretentious advertising messages for over an hour in customer support queue today until I finally could not take it any longer. Their management team has obviously become disconnected from their customers - time for a change of leadership?

I sold my jewelry via Paypal. The buyer then filed an item not received dispute. I then gave Paypal all of my tracking information which shows the buyers signature in wet ink. I won the item not received case. 10 minutes later the buyer claimed that I had sent him an empty box. He was awarded a full refund. My £6000 was issued back to him. He still has my jewellery and to make things worse Ebay fee(s) £600.

I sold mobile phone to Nguyen **, a buyer from Vietnam. He or she paid via Paypal and I send the item by DHL to buyer's address. In short time buyer has received item and signed for it. After two weeks buyer pretended to didn't received and asked to Paypal to refund money back. Without giving me any chance to look for my rights Paypal closed the case. I have the track number and some documents from DHL which is proving that buyer has received the item. I have lost USD 2300 for 3 transaction. Now on my account -2300 USD in red color... I don't suggest to anyone to use Paypal. It's very untrustful and can cause to lose a lot of money.... Beware.

I have had a business relationship with PayPal for 10 years, since 2004. I recently did a bank transfer from my bank account to PayPal. This was my first mistake. I have not had my money in 7 days. Basically the money has been missing from my account since the 14th of July. It is now the 21st and my money is still not available. I had fraudulent activity on my bank account so my bank denied the 1st withdrawal. I had to contact them so they could verify that it was actually me who had completed a request for transfer to PayPal. As soon as I verified with my bank, the money was released to PayPal.

I purchased an outdoor umbrella for well over $400, but after weeks of no shipping date called to discover they did not even have the item. I cancelled my order and after weeks of calls got a refund. That was the easy part. PayPal, even though they basically take "CASH" from my checking are telling me it may take 30 DAYS for them to give me back my money. Holy cow. I am LIVID!!! I think I am DONE. I thought it was the SAFE way to buy online.

I attempt to print a shipping label for an item I had sold on eBay. I had already transferred money from my checking account to cover the cost of shipping since they hold your money for weeks, which is stupid enough. When I attempt to print the label it said funds are not available. So a couple of days later I checked my PayPal account and the funds had transferred. I used eBay to print the label instead which it never printed. I cancelled the label and eBay told me I would have to wait 21 days for the post office to issue me a refund. Later that following evening when I checked my bank account online I noticed PayPal had debited my account for $10.83, which by the way was the cost of the shipping label.

I've been a buyer on Ebay for four years and use PayPal exclusively for purchases I make which are many and frequent. Initially, I linked a credit card to this account and refused attempts to access to my bank accounts. I have not had an issue with PayPal as of yet but I've noticed that those who do are people who are operating on a shoestring budget. Essentially, Ebay is a big CraigsList and PayPal acts as our go between for payment. The bottom line is they don't want their employee 's time and efforts tied up with enraged sellers and outraged buyers who expect Paypal to watch over their teetering bank balances that even they admit are repeatedly subjected to fees and fines due to routine insufficient funds. Your playing with the big kids on the block here in Silicon Valley and if you don't get the jest of their rules, then you shouldn't continue involving them in your game of here today, gone tomorrow.. And yes, they can refuse to allow you to play ball with them if they so choose, and they do.

I closed my PayPal account today… in anger! Here’s what happened. Three months ago, I regretfully clicked the Bill Me Later tab and signed up. I’m over 70 and try to auto pay my bills and thought this was so. “Bills” came, but they didn't look like bills, more like payment confirmations. The first few bills went to my junk folder. Today I found that over the 3 months I generated $106.02 in purchases and $64.26 IN FEES. Do the math - that’s short-term interest rate of almost 68%! Or 23% per month!! Folks, this is a Mafia interest rate. If this isn't illegal, it ought to be. ** PayPal, **! Life is too short for YOU!!!

I am so sorry I ever used a PayPal Extras card. I think it is designed simply to draw people to their PayPal site in hopes they will give up utterly defeated by the poorly designed site and useless customer service and use the other PayPal money services they offer. It is clear there has been absolutely no effort made by PayPal to offer a modern professional, comprehensive credit card site or service. First call, after circling the site looking for anything resembling credit card statements or payment option I spend nearly 30 minutes listening to musak for a sleepy guy to tell me, "Oh um, you can't access statements from IPAD, only from Explorer". Do you think PayPal would post this somewhere? Nope. And who in 2014 doesn't have a site that can be accessed by an IPad? Even old banks like Schwab have gotten hip to IPad.

In last March I made a purchase on Ebay Spain of a product located there, according to information that was contained in the page itself. What is not my dismay when after sending me the tracking number (**) to check the origin of it is in Hong Kong. I immediately contacted the seller and tell him that this was not correct and not blaming me for the customs fees (from Spain to Portugal, within the EU there are no fees). As it seemed to me that the seller was trying to wrap me I decided to open a case on Ebay/Paypal (within the stipulated period of 45 days).

Although my balance is only $3 and my account has minimal activity, every two months my account is being "selected" to be frozen. Trying to call them (888-221-1161) results in nothing but being put on hold for an hour or more which I cannot do since my phone has limited per month usage. It's not the $3, it's the aggravation I must go through every two months with this nonsense. I've had it with PayPal.

On the PayPal website, it gives you the option of having a back up credit card, or bank account, in case your primary account does not have enough money for a purchase. I made a purchase of over $100 and I made sure that I had clicked for the purchase to go through the credit card rather than the bank account. PayPal went ahead and withdrew money from the bank account - which then put me about $118 overdrawn. I also had to pay a $35 overdraft fee. I have went on the consumerfinance.gov site and complained about this. I have already seen dozens of complaints about the same thing. PayPal says that they did not know that I didn't have enough money in the account.

I used PayPal to accept a payment from a buyer for a product. I have been with PayPal quite a while with never any issues or complaints on me. The buyer was not happy with item, said it didn't work so I asked it to be returned to me. In return I would issue refund. Buyer refused to send item back to. However, PayPal went ahead and issued the money back to his credit card company. All I asked was for the item to be returned to me and PayPal sent a couple emails to buyer requesting him to send it back. After a couple emails PayPal went ahead and issued refund anyway. This was a $1200.00 purchase. I feel that PayPal should not have issued any money back until I had product back. So now I am out $1200.00 and the product. Very poor policy and absolutely no protection for the seller. PayPal just kept telling me to contact buyer and ask him to send it back. I did that several times with no luck. Now PayPal tells me I need to file a report with Small Claims court.

I had completed 2 transactions both a month apart. Both transactions with companies that have long standing relationship with PayPal as they use their services, promote PayPal, and rely upon PayPal as a means by which they verify who they transact with. I delivered merchandise to one company and we haggled over the time frame by which they were allowed to issue my payment in but ultimately we agreed upon 30 days. This was June 2, 2014. On July 2, 2014 I finally received money I desperately needed and as soon as money hits PayPal places my account in temporarily limited status. They say they have concerns with this transactions and I need to just provide some information to remove limitations.

Paypal and ebay are scammers. I went past the 90 days and as my business picked up, they felt the need to start back putting 14 day holds on money because they said surely I wasn't actually sending out the product that quickly. Then what broke the straw? They closed my acct and held over 1600.00 for 180 days. Yeah 6 MONTHS!!!

A way for PayPal to defraud me of a sale I made in good faith and relied on the sale information as to opening an account to carry out this sale. I have never had an account with PayPal or eBay ever. However, I did have an identity theft committed in my name many years ago and which I resolved with everyone I knew about including PayPal as it happens, with the police, my bank and the 2 or 3 companies involved due to the identity theft. I definitely have proven my innocence in this situation and had a letter from them saying so. They conveniently have no records of this matter (2007); however, I did fortunately find most of the info involved and have forwarded it via fax and registered mail and they are still holding my funds after 26 days.

If PayPal is willing to pay the invoice using their service, they ought to be man enough to reimburse the consumer when things go wrong. Do not tell me that USPS is a virtual service. They only take your money and really don't worry about the little person. I have sent 4 packages overseas. All of them were returned as the airline would not accept them although they have the last 4 years. I am out of pocket $251.00 with the packages on my doorstep to be sent by land. Last time I check Google, they have not finished the highway to Middle East. How do they think we get tangible items from point A to point B? My guess: we should beam them up Scotty as PayPal don't care.

Ordered an item from eBay, paid with my PayPal account, seller ran out of stock so he refunded the money to PayPal, but PayPal did not refunded it to me. 13 days have passed since the seller refunded PayPal but the money never made it back to my bank account; so PayPal has my money.

Ebay Sellers beware. Paypal only protects the buyers on eBay sales.

Like most Americans, I live on a budget. I made a purchase with sufficient funds in my account on Sunday, 6/8. I was emailed a "Congratulations on your first purchase." My Paypal account showed payment completed. I even verified on my personal account that the account was showing my purchase. It was showing as a pending transaction. I get hit with a NSF fee on Wednesday, 6/11 from my bank due to PayPal taking out the transaction and trying to charge it on the 11th again. So from my understanding, there wasn't sufficient funds on the 11th.

I used Promo codes $10.00 and $15.00 off for items purchased on 6/10/14 and received the correct discounted purchase price before and after I confirmed my order (example $22.00 charge minus $10.00 prom code = total price $12.00). I purchased two items using $10.00 off and 23 items using $15.00 off a total of 25 items purchased. The next day 6/11/14, I checked my credit card account and found out I was charged the FULL amount on all 25 items. I called (800) - 540-3229 ebay/Paypal and spoke to supervisor Paul (they will not give out last names) and he accused me of manipulating the system (I was shocked to hear this especially from a Supervisor). I asked that he cancel all my orders and contact the sellers and stop the transactions from going through along with my credit card company. He told me I would need to contact all the sellers and work it out with them.

On May 2014, I set up an account with PayPal for my son. Given the necessary and needed proof of identity PayPal informs me my legal is not legible due to scan (They could not read the corner of my photo ID). I re-scanned another for providing who I am yet was not good enough. In turn to all this Mayhem, PayPal asked for bank statements where as I explained to customer service, I have only debit transactions. Calling the affiliate bank where my card is active to send them a letter of proof, they in turn did so. Being put on hold for more than two hours contacting PayPal Reps, They Quoted the letter from the bank was Unacceptable.

I never had a problem until I sent money to my friend and notified the bank account where a money was (which is listed in my profile too) to make a payment.. but they took the money from different account without my permission, which it cause me an overdraft. I called to customer service and basically he said it's my problem and they are not responsible.. I understand they are not responsible for money in my bank account but they are responsible for taking money for account I didn't give them permission. I lost $34 because of their negligence.

I purchased a $100 item off eBay and to make a long story short, I returned it. The seller issued a full refund. This was on May 31, 2014. Notated in my account was a reference that I wouldn't get my money till June 4, 2014. Enter Red Flag. On June 2, I called and got the usual piles of BS, and then asked to talk with a supervisor. After being on hold for 20 minutes, was disconnected. Called again and told the person to have a supervisor call me at home - leave a message with a name and phone number if they got voice mail. Oh, did I mention, I also sent them 2 emails with the same request. Guess what? No one called.

Called Paypal, entered my "one-time passcode" and a representative answered within minutes so I proceed to tell her I am not going to agree with TD's resolution. The computer transferred my call to a FRAUD REP and she cannot help me. I am being transferred to a CLAIMS REP for the last 1:25:04. Will update after "speaking with someone".

I ordered a perfect phone from Pandawill.com in China. Four weeks later the phone came - 1) it was entirely in Chinese, 2) parts were missing - as Paypal contract reads false or not product ordered results in a dispute/resolution/charge-back etc. Well PayPal got paid $9 from Pandawill.com - actual cost $71.99 - they charged me $79.99.

Ordered a bulb for my projector. Opened it up, installed it and turned it on and it cracked and split at the base. I have been using projectors a long time, always use gloves when handling bulbs and have never seen this. It was clearly defective from the factory. The seller told me to ship it back so I did and then he blamed me for installing it wrong. Sent projector to certified Dell facility where it was determined to be running fine. Has never had this issue before or after this event. PayPal sided with the seller for my apparent "wrong installation" and I was robbed of $285.

Paypal erroneously/fraudulently charged my credit card $779.95 for a $9.95 item. While I did authorize the charge of $9.95 for the actual cost of the item purchased, I never authorized any charge in the amount of $779.95. When I reported the unauthorized transaction, Paypal stated that it was authorized, but they would refund it anyway. They refunded $9.95, but refused to refund the erroneous/fraudulent charge of $770. In fact, Paypal has committed criminal fraud against me.

After 15 years, I am done with PayPal. I've had nothing but problems for 15 years. I've always had problems, adding credit cards, bank acct among other issues. Every time I call, they don't care. They get mad and I've even been hung up on. The last straw, I can't even add my own credit card. They say it's an issue with the bank, that I need to allow PayPal on my bank acct? What? Needless to say, I called the bank and they were as dumbfounded as I was. I even talked to a manager at the bank and asked the question, "Why would we need to allow PayPal to put our bank issued credit card on their website?" Makes no sense. After speaking with a manager, Eric, at PayPal. He refused to provide an agent code, his last name or the city from which he was speaking to me from. He got angry and said that it was the bank's problem and that was that. Mind you, I've used my credit card at 100s of transactions from other places. Eric did not care whatsoever if we used PayPal or not. He was happy to get me off the phone and offer no solution. So, how can I use PayPal if I can't use my credit card?

I sold an iPhone 4S on eBay. The description CLEARLY stated an error 29 and/or 1001. Phone was sold "as is" with "no returns". Buyer emailed me about more details and was provided with the information. Sale went through. Buyer re-contacted me to tell he "opened the phone" and found missing parts (huh??). Buyer opened claim with PayPal, and sent back the phone. The transport company sent back phone to sender (buyer) claiming 1st wrong address, 2nd rejected delivery. Now I have neither funds (265USD) nor iPhone! How nice is that!

Years ago, I opened a PayPal account because eBay would say it was the best way to collect and make payments, so I did it because back then, there was no Amazon or Craigslist. I purchased a keyboard for about $240 but I got confused because there was a way to make a payment directly from my PayPal and there was another option to pay via credit card. PayPal requires you to link your bank account to their account so they can get your money. Ended up that I was charged $480 because I made an honest mistake. I called PayPal and they told me that I had to contact my bank in New York.

I received a dispute via email from Paypal over a payment a person had made for renting my second home several months before. I supplied emails and a signed rental agreement that had proved the person had stayed at the house. Several days later, Paypal deducted the money from my account and said I lost the dispute. I tried to appeal the decision or at least to understand why this decision was made. Every email I sent through different portals came back to me with a robo-reply based on keywords in the text of my document. I contacted the man who had supposedly started the dispute and he was confused. he never entered a dispute with me. He promptly gave me an apology and a check. What is disturbing here is that unlike credit card companies, it is difficult to impossible to reach a human to work things out. Consequently, we are not doing business on Paypal any more.

I have had a Paypal account for almost 2 years. When I opened the account I had to prove my identity and bank account. Recently a relative placed 2,000.00 in my account to cover my moving expenses. I applied for a master card and was denied then applied for a debit card which was also denied. I did this so I would have fast access to my money. Now they have shut down my account. I can't get any of my money out. They ask for ID and I sent it to them. They asked for ss card and I sent it........ I have given everything to them they want. They refuse to give me the money. The relative is out 2,000.00 and so am I.... I will never be able to get the money and the relative can't stop payment. I will never ever make a payment by Paypal or will I use their service again. I don't even know how to take a business like this to court. I can't afford lawyers.

The order was cancelled by a third party. I as the consumer did not cancel the order. The order was cancelled due to an incorrect address set up in Pay Pal. The funds were taken out of my checking account and now that the order has been cancelled pay pal is informing me that it will take 3-4 business days for the funds to be transferred back to Pay Pal. When I contacted Pay Pal they also stated that I would have a balance to use on any further transactions. I was also informed by Pay Pal that I would have to go into their website and do a series of key strokes requesting that MY MONEY be sent back to me. This again will take another 3-4 business days. All the while they have control over my funds for the cancelled sell. This is not the best business practice to use in my opinion.

I have been selling on eBay for a while now and have 17 sales with 100% positive feedback. In order to sell on eBay it is required that you must offer PayPal as a payment service. Due to not having yet sold 25 items PayPal withhold my payments until I provide tracking proof of postage and the item has been delivered. If I do that it reduces the payment release date from around 6 weeks to one week which is fine. However I recently sold my bicycle with a collection only option. eBay will not allow you to write 'Cash on collection only' and will not let me de-select PayPal as a payment method. The bike sold and when the buyer came to pick it up he told me he had already paid via PayPal so I said that was fine and he left with the cycle.

Purchased some guitar cables and plugs from Lavacables.com on the 30th of December 2013. I used PayPal to pay for the USD 244.75 bill. The PayPal Transaction ID was **. In my order, I had requested the seller to use FedEx for the shipment (as per my previous purchase from the seller). I had also made a different order worth USD377.05 with the same seller on the 28th of December 2013 with transaction ID ** and tracking of **. Would like to mention that I have received the items in the sale and this sale was never in dispute.

In February, a customer purchased 4 items used in the incubation and candling hatching eggs. She used and returned them in March "not as described" and initiated a charge-back. We have received the highest possible ratings across the board. The items that this customer purchased were band new, HIGHLY RATED and commonly sold over eBay. We have been selling them for years without ONE SINGLE INCIDENT of a customer returning them because they were "not as described." This either was an impulse purchase or a case where a customer simply wanted to use them for one project, and then then return them and have all charges reversed.

We were invited by PayPal to open account with them year ago. And we did. After using about an year, our account was suddenly removed without any prior notice. It did cause us a hassle to process orders. Customs called for the PayPal payment option was not working. As soon as we knew the PayPal was not working, we called them and were told our account was no longer active. We were told to contact their APU department. However, no one replied in person but e-mail saying that our account was removed with no any specific reasons. After we called back to their customer service, we were still told to call back to APU department. But no one was working in this department. No one answered the phone.

I purchased a PayPal card from CVS. I had to pay for the card and load money to activate it. I bought the card with the sole purpose of having my income tax refund sent direct deposit to it. I explained this to the customer service rep and asked for my account number, routing number, and the bank name so that I could provide it to the provider to receive my refund. After waiting some time and speaking with PayPal on several occasions I just discovered that the customer service rep. gave me the wrong info. I had a whole other account number and routing number for my card.

I was scammed for thousands of dollars and I am sick of reading all these complaints. It's time we fight back with a petition for a class-action lawsuit. Please go to Change.org and sign the petition. Thanks.

I deposited a 1000 using MoneyPak, and of course it is instant. But to withdraw money is a nightmare. I was stuck without cash out of town, and needed to pay hotel room. I tried using Hotels.com, as advertised they accept PayPal. However, it was rejected, and of course PayPal customer service closes at night! That's insane. I had to sleep in my car in 20 degree weather. I spent the next day all day trying to talk to them, and every time I tried a transaction, my account was put on limits!!

I paid for merchandise through PayPal, the funds in my bank account were reserved for and then taken out of my account for payment. Once PayPal places a hold on your bank account for your purchase, they pay for you and wait for your money from your bank account to post. Which is a good thing, however, in the meantime the purchase I had made was out of stock, so I was issued a refund. PayPal immediately places a hold on my refund issue. When I called and asked why I was told they were waiting on my funds from my bank. I don't understand why they place a hold on the funds in my bank account, so they are guaranteed their money, but won't release the refund issued to me.

I sold a Louis Vuitton Deauville on eBay which is a purse or can be used for beauty products. I described it perfectly and listed pictures and someone purchased it, they kept my bag for 2 weeks then said they wanted a refund because they said it was a makeup bag. PayPal did no investigation whatsoever and just issued them a refund. I never got paid and the buyer fraudulently used the system!

I sold a valuable sign on eBay several years ago and what should appear in my email on Thanksgiving Day but the buyer claiming he didn't order it and didn't get it. This was 2 months after the sale. Well I had insurance on it, but they denied everything. I should point out it was covered by BUYER PROTECTION. Well the next 3 months they kept harassing me. I got fed up and had my attorney write a letter to eBay/PayPal, and almost instantly they found it in my favor. It seems the buyer protection is fine as long as eBay/PayPal doesn't have to pay out.

I entered a website that required credit card info and I backed out. Weeks later, I found out I was billed by PayPal. I was livid! I do not need a third party to pay for my purchases. I have credit cards. Now here is the thing about PayPal, I had so far two occasions where the site I visited decided to charge me for the experience. Each time I disputed the charge with my credit card company and I was reimbursed. It seems if you have an account with PayPal, even if you never used it someone somewhere can bill you for something. On Ripoffreport.com, PayPal has 2,381 negative reviews and I am so happy I followed my gut. Any transactions that required PayPal ONLY I ignore. They will take your money but proven wrong they will work over time to keep it. I have never lost a penny to PayPal and intend to keep it that way! PayPal is Useless.

THIS WAS AN EMAIL THAT I WROTE TO THE CEO: DAVID MARCUS

I sold through eBay two pairs of Honda rims OEM. The buyer opened a case against me about my rims, he claims they were defective. He was issued a full refund, PayPal policy says clearly, The seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed. And the buyer only provided one tracking number for one rim and his money was fully refunded due to PayPal mistake. There was two rims sold and now they're giving me the run around and a negative balance on my account that is affecting my credit. And the rim is missing parts.

After selling an item on Ebay and receiving payment through PayPal I realized my Paypal balance was not as expected. Ebay will charge a final value fee of 9% on my end of the month statement but Paypal automatically deducted 2% for their fees. When I inquired about the second fee I learned that Ebay owns Paypal and Bill me later. These fees are seriously eating into my agreed sale price which leaves me in the red as I also offered free shipping. I am not sure if the alliance of these 3 companies is common knowledge but I was not completely aware of the association. Overall, fees charged by each net, the parent company, a sizable profit shaking this consumer's confidence. Should there be some consumer protection from companies doing business this way?

On 30 December, I sold an item on eBay. The buyer pays for it and I ship it out to her. After received the item she did not like the item and want the refund, also the buyer opens a case with PayPal stating the item doesn't match and items are damaged. Actually, the buyer wants to cancel the order after giving the advance payment for manufacturing. When I refuse it not be canceled and was not able to refund the amount, the buyer started the drama like this.

I am a power seller on Ebay for over 10 years with over 3,000 feedbacks. They limited my account for selling bitcoin. There is over 3,000+ auctions for selling bitcoin and accepting PayPal. Their customer service is horrible and copy/paste email responses. If you have been affected with the 180 day limited account you can fight back. Without money transmission licenses in each state they will be put out of business. Each state needs to be contacted. Better if you live in that state. They will have their license revoked for FRAUD. Please respond back with what states are getting contacted. Hopefully, we can put these crooks out of business. It will take all of us to fight to win the corporation giant.

In October, I sold an item on Ebay. The buyer pays for it and I ship it out to him. A month later, the buyer opens a case with Paypal stating the item doesn't match the description. Paypal "investigates" the claim and makes a decision that I am at fault. How does Paypal make a decision without proof?

I'm a seller on eBay and I had an international sale form Qatar. This person paid for a first class mail on Nov. 11, 2013. We provided a tracking information and customs number for her to check in her nearest postal office. This lady hasn't received her item and we've contacted the USPS office and they've told us First Class mail takes longer to arrive to each country and also told us the time frame varies, the person from USPS told us that items shipped to Qatar can take more than 2 months to arrive to their final destination.

PayPal/eBay experience over 2 months, currently have 100% feedback. PayPal is the primary agent who I have spoken with in all cases. Cancels my auctions for non-high dollar items when initially selling, despite that there are bids. When selling expensive demand items that may be the case, but for these items $5-$25 is illogical. Needed to call them to reinstate. Ripped off from older female buyer who bought item and told me (the seller), that it doesn't work, an item I've personally owned and I agree for a return, only to receive a similar internally defective unit that had screws missing and a different serial number. PayPal has link to upload pics for proof, but it is always a dead link and doesn't want to contest the purchase and wants to rule in the buyers favor, leading to loss of item, shipping cost and other expenses. Many other cheated sellers report their buyer-biased experiences online.

This is a follow-up report on PayPal's continued incompetence in handling my case. I finally managed to contact someone who replied intelligibly to my case. The e-mail contained relevant details pertaining to the case as opposed to the stock answers that I received previously. However, after reading their analysis of the evidence, it became obvious that they misinterpreted a key fact. A serial number that was stamped on the object was incorrectly identified as a date. Due to this error on their part, they came to the incorrect conclusion that my case was not supported by the documents I sent.

I sold a PlayStation 4 on eBay. The buyer paid with PayPal so I shipped it out. A day before it was supposed to be delivered, I got an email from eBay saying the buyer's account was deleted and the auction was deleted. I did what eBay said and requested that UPS send the package back to me. eBay credited their fees instantly. But I guess I am stuck with a 17 some dollar fee from PayPal for a transaction that really never happened. They hold your money so the money was never really in my hands yet I get stuck with this fee. I hadn't used eBay and PayPal for years and this will be the last time.

On November 27, 2013, I purchased a TV from Walmart for pickup. Walmart then informed me the store didn't have the item (I had called the store first to confirm they had one). So, instead of letting me pick it up at another store, I had to cancel the order and replace it with the other store. They sent an immediate refund request to PayPal. PayPal put this on hold, but instead of canceling the transfer they put it on hold at their end. The money was taken from my bank three days later. Just today, PayPal released the hold but then told me it would take another 4-5 days to transfer back into my account. It has already been 8 days and I find this totally unacceptable that I now have to wait another 4-5 days. PayPal should have sent my bank notice immediately that this order was canceled. I know my bank, they would have not put the charge through. I have bills that need to be paid and with a tight budget this is just not right. As soon as my money has been returned, I am canceling my account with PayPal.

I purchased a bike off eBay and paid with PayPal. The purchase was covered by PayPal Buyer Protection. After receiving the bike, I discovered it was stolen. Incredibly, I managed to find the owner who had reported it stolen. I followed ALL of PayPal's requirements to make a claim but PayPal clearly lied about the case and eventually refused to reply to my questions and requests. The following lists the relevant facts in my case.

The real nightmare then began. Over the next ten days I talked with half a dozen customer service representatives and three "Supervisors. " They all promised to help solve the problem and obtain a refund for $145.00. No one ever followed through and contacted me and every time I called it took ten or fifteen minutes to explain the situation to a new rep. What did I learn during these endless calls?

I purchased an iPhone off an eBay. When I tried to register it with Sprint, I was told it was stolen. I contacted PayPal and they opened a claim. Later, I was informed via email that they ruled in favor of seller. I called back and told them this was a horrible choice as they sided with a thief. Case was reopened pending letter from Sprint. I tried desperately with Sprint to get a letter, and was told it was a privacy issue. I finally contacted a person who did help me and emailed me the info that the phone was stolen and it was no good. I sent it to PayPal, and they said the email was not sufficient enough. To this day, I have yet to be contacted by PayPal or returned the credit line I used with this phone on Bill Me Later. I am still being charged interest on this phone.

Merchants who offer alternatives to PayPal but process payments through PayPal should be required to inform consumers that even though the consumer wants to use a different payment method, they cannot do so if their account is not linked to PayPal. I tried to complete 2 transactions with 2 different merchants this week. Both were declined despite the fact that my financial institution verified my account was good. However, the account I wanted to use was NOT linked to PayPal. I hate PayPal and its policies and I do not think it offers adequate consumer service and protection. One merchant claimed that although PayPal handles the accounts, they do not have to be linked to be processed. Obviously, this is wrong because the same transactions processed immediately when done with a PayPal linked card.

This is in response to MICHAEL of TUSCON AZ on 11-11-13: I wasn't able to click on "Add your response" and then click on "I'm a customer", so I'm writing this "review". I'm not surprised at all what PayPal did to you. You mentioned filing a complaint with the BBB - you might also want to file a complaint with your state's Attorney General's Office. Maybe even the Federal Trade Commission. I've heard that PAYPAL IS OWNED BY EBAY so is it any wonder their practices are unethical??

I ordered a set of wheels from SD Wheels Corp. I took the wheels to my local Costco tire center to have a set of Michelin tires mounted on them. One of the wheels was warped. I contacted SD Wheels and they agreed to replace the wheel if I sent a payment of $120.00 to PayPal to cover their cost. I sent the payment. SD Wheels Corp. sent a replacement wheel. I took that wheel to the tire center to have it mounted. That wheel was warped. I contacted SD Wheels again. After some back and forth via e-mail, they agreed to send another wheel. I received that wheel. Back to the tire center I went. Again another warped wheel.

On May 16, 2013, I sold an item through eBay to a buyer in South Korea. The buyer provided payment through PayPal and the item was successfully delivered to the buyer two weeks later. The delivery was documented by USPS Express with online tracking. I never heard from the buyer again and thought that the transaction was successfully completed. On September 20, MORE THAN THREE MONTHS LATER, I received notification from PayPal that the buyer had requested a chargeback refund through his credit card company.

I have a company providing installations of a product. On April 15th of this year, I installed a product at a client's home. 7 months later, the customer complained saying the product broke. Since I am an installer, I offered to try to help him out and fix the issue. There were several emails between the customer and I and finally the customer stated that "it was not your fault", yet after sending this email to PayPal they still refunded the money he paid me for my services. Aside from losing out on the money that I worked very hard for, PayPal just gave the money back to him, no questions asked and to top it all off, I got a call from them telling me they are sending me to collections if I don't pay them the remaining balance.

I sold a Galaxy Nexus White Ed. back in October 2012. The buyer's.name was Flora ** from Canada. I told eBay not to allow shipping outside U.S. and they allowed buyer to buy the product. I decided to ship it, due to payment received. I used PayPal shipping label and shipped the product. After it went to Canada and tracking stopped, the buyer made a claim that she (Flora **, Calgary Canada) said she did not receive item. They gave her the money back, even though I used THEIR shipping label to send. Lost over $300 and phone.

I have just lost $220.39 for a package not received. The customer service is terrible. The buyer protection is not real.

THREE times I have gotten the same exact email from PayPal stating they had sent me an email in regards to proof of identify. LIE. Never got the first one, but I did comply & changed my password. Just got the same damn email again. This time I sent a reply, I will NOT be changing my email, nor will I no longer be intimidated by PayPal. I called them & was connected to CARIBBEAN CRUISE LINES? I asked what the cruise line had to do with PayPal & was told it was a special promotion? So, since I have gotten no response from them for the email I sent or the phone message I left, I WILL NOT be using PayPal ever again & just may not be buying from eBay again, either. Even though I have bids open, what are they gonna do if I refuse to follow through with payment, sue me? Go ahead, try.

Please be aware of PayPal closing your account for no reasons. They make people lives hell. They say I broke their rules which is not true. They move the goal posts all the time when it suits them. You can’t come across such a bad company who do not care they have lost me, many customers, and make my life hell...

Around mid-September, I noticed a charge from a company called "Hulu" for $7.99. Shocked, I immediately notified PayPal that this was an unauthorized transaction and that I had never even heard of this company, let alone purchased something from them. Generic response? "We will be contacting you within 24 hours." NOPE! So I check my account and sure enough, PayPal did place a hold on that transaction but then the same day lifted it and gave it to them anyway! I have had issue after issue with PayPal...

I have been with PayPal for a few years and they used to call me their best customer. So after I got this random donation, they limited my account and thought I was a nonprofit organization and I called them up telling them I wasn't but being PayPal, they totally ignored me and screwed me over as they usually do. Now I am using several accounts.

I have sold several sets of Broncos tickets on eBay and have shipped them the very same day. Even after the item has been paid for, the item has been delivered and I received positive feedback from the purchaser, I still don't have the funds available. I wrote them about this and they just gave me the runaround. So basically it seems like they just keep your money for as long as they like before they release it.

Purchased a bathrobe for $22.21. Was sent to PAYPAL to pay for item. PAYPAL did not recognize that I had a PAYPAL EXTRA card and requested I fill in a new credit card number to pay for item. After attempting several times to pay for item with same result, I attempted to call PAYPAL customer service. I spent over 45 minutes with the automated system sending me in a loop before finding a customer service rep. She had no clue as to issue, either why PAYPAL no longer recognized my PP card or that there was a pending transaction.

Reporting eBay & PayPal right now for a SCAM they allowed. I sold Disney Gift Cards to a woman in Chino, California and she paid via PayPal. She then decided she did not want them, sent to a bogus P.O. box and the post office returned to her. PayPal reimbursed her because she "Attempted" to return (to a fake P.O. box). PayPal/eBay has been trying to get money they refunded her back from me? So, I am out what I sold them for and PayPal & eBay want me to pay them so I would be out double. Apparently, all you have to do is attempt to return an item and PayPal will cover you with a buyer's guarantee. The Seller gets screwed.

I made 2 transactions on the same day. One from my checking account and one from a deposited check. Both for the exact same amount. PaypPal waited until I had no funds a week later to try to take the money from the account. I could have taken my check to the bank the following day and cashed it, but I decided to try the new phone check scan. That was the worst mistake ever. They do not tell you that it takes 7 days for them to release the funds. You are simply stuck with no money until they decide to give it to you. I was promised after 3 calls to them about my money, that it would be there today... Guess what... still no money. I will NEVER do business with PayPal again. They are the worst with customer service and the "banking?" process with them is ridiculous. AVOID PAYPAL AT ALL COSTS... Boycott them...

I have 2 accounts with PayPal, one I let my daughter use and the other one is mine. My wife set both of the accounts up. We started selling things online and wanted to get the money out. We sold 3 or 4 items before we decided to request some of the money. So when she asked for the money, everything was okay. 3 days later, my account is limited. I can't do anything. I don't want to sell on eBay any more in fear that something is wrong. My wife looks into it. She has put her bank info instead of mine. So I say, no biggie, I will call them thinking I am going to get some help. I am informed real quick I'll get my money back in 180 days and that PayPal no longer wants to do business with me any more. PayPal did not want to help me resolve my problem at all. I just needed help. To top this off, my wife had added her bank account to my PayPal thinking that would help. Now they limited her account and are telling her the same thing they told me which is the one my daughter uses to buy items online.

I used my money on PayPal to buy 4 different programs. Each cost 7 bucks. When I got the product, each purchase had its problem - didn't open, didn't send me password, wasn't what I ordered or needed another purchase to make it work... Each one had a money back policy. Sorry but I'm not keeping stuff that is useless. But PayPal froze MY account. I couldn't withdraw my money. I strongly urge people not to use. They said they will email. They didn't. This week talked to someone, we will email you. Never did. THEY SAID THEY HAD TO HOLD MY MONEY for 160 days. And then he canceled my account. So I get punished for not keeping junk. Using my money and using PayPal.

PayPal has limited my account access and monies, claiming that my account is linked to an erroneous account from 2002 with unresolved issues and a debt of approximately $833.00!! I didn't open any such account in 2002, but according to a PayPal representative, their systems linked both accounts because they bear certain similarities. I want my account fully restored and this situation immediately rectified!

I purchased a watch from eBay and used PayPal to pay for the purchase. When the purchase did not arrive, I tried to reach the seller only to have my email returned as non-deliverable. The telephone number listed was also not working. I contacted PayPal and they told me that they would reach the seller. The item then came but was not what I ordered. I contacted PayPal and was told that they would look into the matter. They then notified me to return the item and send them proof of shipment and they would refund me my money. When I did this, they changed their story and wanted proof of delivery. I have tried to reach a more senior person only to be put on hold for over 1/2 hour. When I called back, there was a new story that providing proof of shipping which I had done really means proof of delivery. I have yet to see my refund. I looked online only to see that my experience is not unique.

On July 25, 2013 I placed an order via the internet with Mule Hollow Supply for a fence charger that they advertised and used PayPal for payment. A short time later (same day) I received an email from PayPal regarding the purchase stating: "You authorized a transaction to Mule Hollow Supply. Money won't leave your account until Mule Hollow Supply processes your order."

I was sent the wrong item by an eBay seller, which the seller admitted. The seller insisted that I send back the item before they refunded my money, but I wanted assurance that if I sent the item back, they would return the money. I raised a dispute with Paypal. Paypal insisted that I do allow the seller's courier to pick up the item and then the money would be refunded. I did this - the seller organized its own courier and I allowed the item to be picked up. The seller then simply denied having received the item back, and kept the money. I have gone back into my Paypal resolution and apparently the case was closed not in my favor - despite all of the evidence that I was sent the wrong item, and that I had returned it to the seller!!

I joined PayPal, because I needed to have them in order to sell my art images. Fives after joining PayPal, I get my first phone call that my Checking account had been hacked and someone tried to use my debit card in another city. I only use sites I trust, and PayPal has never been one of them, but needed to have a means to get paid for my art work. Because I have always been careful of who I give my info to, I have never had an incident with my account, but as soon as I joined PayPal, I get hacked.

Have had PayPal close my account with nearly $1000 in it. I have requested reasoning and they state my account has something similar with an account that has an outstanding balance or customer complaint. I attempted to verify my identity through their methods. I have used PayPal for payments. I have used PayPal to be paid. I currently have no buyer complaints. I have spent $300 in shipping the items they are holding the funds from. I have supplied tracking numbers for my items. The hold was not placed until I attempted to withdraw my funds after they had "cleared" PayPal holding time periods.

I have had my PayPal acct since, oh, 2006 or so. Sold my $300 Dior sunglasses on eBay (which was a gift from my cousin), being a desperately starving college student. Buyer won the bid for measly $50 or so. Anyways, the winner promptly paid via PayPal, notified by eBay, so I go ahead and pay and ship them out. I checked my PayPal acct to request the funds transferred to my checking acct. PayPal says the funds are unavailable. I check back several times and same thing. Later I get emails from PayPal saying I need to verify my bank account with PayPal in order to get paid. I do it, and still message that funds are unavailable.

Received a refund through PayPal even though I paid merchant directly with my credit card. So I HAD to create an account with PP to get MY refund. Then I tried to use the funds at a different merchant but PayPal wouldn't let me unless I LINK A BANK ACCT. OR CREDIT CARD. That is so wrong on so many levels. I tried to link to the credit card that was originally charged but PP didn't recognize the three digits on the back. AND YET I get, not one, but TWO notifications from my credit card saying PP is "charging" $1 each time (I know it's just to verify the account)! I have now put in my bank account information so I can get my REFUND. Can you believe they wanted me to enter my PASSWORD for my Internet banking??? Of course, they stated PayPal would not keep this information... Yeah, right. This is my first experience with PP and it will be my last.

Purchased a OS license for Windows 7 Pro online. The site required I sign up with a PayPal account to complete the transaction. I signed up and completed the transaction for $31.98 and days later never received the license. PayPal recommended I contact the supplier and try to work things out. No response from 5 email attempts. I created a PayPal case requesting the transaction be reversed. They initially denied my claim as the transaction was not trackable with a physical tracking number and supplier. I reapplied my complaint again as a fraudulent site since I was forced you use them to complete the transaction and it appeared they knew about the tracking issue not being covered (free money).

So from my experience with a "phantom" merchant on eBay that I paid through PayPal which resulted in a claim in their resolution center. After their so-called investigation, and by the way in topping up a phone, a user need to supply a PIN, which I was expecting that the merchant must supply to substantiate their end of the deal, they sent me an email with out any sender identifier informing me that they cannot do anything but take my money. I think these service providers are now joining the rank of thieves. (NOTICE the "undefined")

I recently had an issue where I purchased specialized goods (Kegerator parts) for about $270 from an online merchant. The goods were quite specialized, and the only available seller was a small ecommerce site. After 3 weeks I still hadn't received the goods and the business had not responded to my emails or voicemails.

I sold Apple iTunes gift cards $200 on eBay. I got the transaction from a user and the user asked me in eBay messaging to send the code through eBay message. The same evening, I sent the codes via eBay inside messaging. Right after I sent the code, the user claimed unauthorized transaction. PayPal asked me the details; I sent them everything and also I inquired from Apple if those codes were claimed. They said the same evening those codes were claimed but did not give me any more details.

I have submitted all documents that were requested, already showing that all the transactions were legal and items were shipped to the customer after payment and they have been received. I am currently unemployed and the amount that is being held on my account is needed to pay bills and other expenses. 45 days will result in many late charges that will not be reimbursed and I cannot afford. I am not running a business and was just hoping to sell some OLD personal items that hold some value so I can afford to make ends meet. When I contacted PayPal regarding the limitations, I was on the line for more than 60 minutes and was transferred around about 6 times until I was speaking to the limitation department manager. She told me after PayPal decides to close the account, there is nothing she can do and I need to wait until my funds are released. I told her I have credit cards to pay, eBay seller fees and numerous bills, and her response was that all she can do is use my balance to pay my eBay fees.

On May 12th of 2013, PayPal issued payments to Skype for 3 months of services from my bank account. Because I had exhausted all of my energy and attempts to resolve the issue with Skype, I contacted PayPal for assistance in requesting a refund due to the fact I had not been able to make any calls. It was based on the assumption I did not purchase a subscription, just the internet phone number. Do you see the logic here? Since PayPal had access to my finances, they were the catalytic being used to pay my subscriptions.

Do not ever use PayPal. What they say and do are two very different things... This is the worst company I have ever dealt with and I will be closing my account as soon as my cc statement arrives. Don't waste your valuable time... waiting time or call time can be over 3 hours at times and if you get someone who does not over run the conversation, you may get help; otherwise, good luck. I found an escalation number for their corporate office and even they do not care. I wasted two days trying to deal with them. Their offer of protection is worthless. You are better off to call a company and pay by phone. Buy a short term cc at your bank to use instead of your regular one.

I signed up for eBay back in 2007 as a buyer. Throughout the years, I've made a number of purchases from eBay. I used PayPal as my payment processor. I recently started selling merchandise on eBay around the middle of April 2013. In doing so, I've had to signup for a verified PayPal seller account, which had to be linked to my Progressive Bank checking account. Things have been going awesome with eBay and PayPal until June 2, 2013, when I got an email from PayPal notifying me that my account had limited access because they apparently found a suspended PayPal account with a current negative balance of $1,700 under an email address other than the one I'm currently using now. They also claim that my name, home address and my social security is linked to the PayPal account. I assured them that I've never had a PayPal account under that email address.

Several years ago, PayPal required me to link a bank account to their service if I wanted to continue to buy on eBay. I did so reluctantly. Then they automatically signed me up for Bill Me Later - a service I did not want that kept on popping up as my "default" way to buy on eBay. Then PayPal allowed a hacker to hack into my bank account and steal over $200. When I finally got it straightened out, they wouldn't return my money to my bank account, but instead gave me a credit on PayPal so I had to use their PayPal service (and essentially market their services by doing so) in order to get my money back.

I made a sale on eBay over a year ago. The 3rd time as a SELLER, I would be literally TAKEN to the CLEANERS as the saying goes. I sell an expensive purse and send it insured mail through the US Postal Service Priority Mail. The purchaser says they never received it. I go to the post office where I sent package and they retrieved the purchaser’s signature/time/date on insured mail receipt at address sent to. PAYPAL refuses to take this as proof! They let the purchaser keep the purse and my money. They wanted a delivery confirmation receipt. Well, what more is an insured/signed/timed/dated receipt than proof of delivery? I went through arbitration with every proof of evidence I had and was totally denied when it was right in their face.

I purchased four Bolt Carrier Groups from Red Rock via PayPal. They had a seemingly professional web presence and accepted payment through PayPal. They required prepayment for a 1 May ship date. They have since closed their webpages and do not respond to email or phone. PayPal's complaint process has a 45-day window, and they will not take action or provide assistance.

I sold an item through eBay for 372 euros using a trusted supplier. Item was shipped to buyer and tracking number supplied. However the battery for this item had to be shipped separately due to import restrictions. It was not a problem but cost me an extra 60 euros which I took the hit for. When item arrived to the customer, all seemed fine. Then nearly two weeks later, the customer complained that the item was damaged. They raised a claim with PayPal, and PayPal found in favor of the customer. Item seemingly had a minor crack in the base of which could have been caused by poor handling on the customer's part. Either way, two weeks later and the item was to be shipped back to me and full refund given. When the item finally gets back to me, I will be out of pocket for 160 euros (100 euros shipping fee) plus the above battery and a damaged item. Am I being unreasonable or am I being screwed by PayPal?

I have two ID on PayPal, one is for business and one is personal. I had to give a refund to my client which I was not able to do by business ID so I paid from the personal one. Meanwhile, the client claimed all refund from the business ID and I claimed refund from personal ID. Now PayPal is not giving me my refund on the personal ID at all. After having the money they're not giving the proper response.

I contacted customer support 4 days ago and never heard back. I sold items on eBay, but PayPal will not give me a cent of my money. I was told weeks ago “give a tracking number and you get your money the next day” (lie). Now they won’t even communicate with me. PayPal is doing theft every day of the week and I'm sick of it.

On 4/21/13, I got declined at a vending machine to buy a $1.50 soda. I had $2,000 of credit limit available to purchase. On 4/22/13, I spent 1 hour and 32 minutes on the telephone trying to speak to a credit card representative at GE/PayPal Extras MasterCard regarding the issue. On 4/22/13 at 1:45PM, I called the customer service number on the back of my card and got stuck in endless IVR loop with no ability to opt out to a customer service live person. At 1:55PM, I called the customer service number on PayPal's site along with an assigned 6-digit randomly generated code issued on website to use for better/faster routing of my call. Once again, I got stuck in endless loop with no ability to opt out to a customer service live person.

World Profit, in my opinion, is the horribly misleading company that provides no viable service, then upsells at inflated prices to its trapped members. In my opinion, PayPal also is complicit. It knows well of a long list of complaints and gives us a grand runaround to obtain blood money. Some of the correspondence: "Please cancel. This was not at all what I was led to believe. It is not for me. Should I not receive a full refund? I shall pursue this in every way possible." At which World Profit made vague legal threats saying I should not complain to anyone while responding to PayPal. What sweet business practices.

I am sick of PayPal. Their staff is incompetent and appears to be located out of the country, which means they really don't understand English. In addition, their rules appear to be against the sellers. My funds have been frozen at various times although tracking numbers have showed that the items were delivered. Ebay is just as ignorant. No protection as a seller from either of them.

My item, a Lalique Perfume collectible set, had a winning bid placed on it by **, a relatively new buyer (from Russia) on eBay with 14 feedbacks, on February 17, 2013. The buyer paid for the auction on February 21, 2013, and I shipped it the following day via USPS First Class International, **, with insurance coverage of $125. On April 2, 2013, I received an email from the buyer, which stated: “I regret to have to put you a negative review. I still have not received your package.”

This buyer was not happy with her purchase claiming that the item (a vintage Coach purse) she received was not the item in the pictures and had damage. This item has an id# which proves that it is the exact item along with the date the pictures were taken, which was 8 days before the item was shipped to the buyer. The item was not marked a new item and was in good shape with the original duffle bag and brush cleaner. There was a no return policy. The buyer requested a full refund, and I said that I would grant her a refund minus shipping. The buyer opened a dispute claim in PayPal, and I responded that I would refund the amount of the item ($125) after I got the item returned to me in the same condition it was sent. She accepted the offer.

I've been a member since 2002 and I have never had any complaint either buying or selling; eBay and PayPal made a lot of money from me over those years. I had listed a shirt for sale. I sold 3 of the same shirts, all in used condition with the exact description and even checked the No Returns Accepted before listing. The buyer who lives in New York by the name Bruce ** that goes by the name on eBay of ** made two bids over a lot of bidders and he did not even take the time to read the description and my selling terms and condition. When he received the shirt, he was not happy. He started making up lies in every message on eBay. First, he told me it stank of smoke, then it was damaged then the description was not true.

I sold a beautiful 1880 post civil war sword. When the buyer received it, he was unhappy with it. When I didn't respond to his email fast enough, he opened a dispute with PayPal. PayPal told the buyer a refund would be issued when he could provide a tracking number and could verify that the item was returned in the original condition as received. The buyer then gives a fake tracking number. PayPal didn't investigate it and issued a refund. I contacted PayPal immediately and told them the tracking number was not valid and if they would do their job, they would know this. My case was reopened because they said I appealed it. No, I didn't appeal it. I was pointing out the error they made - a huge error that cost me! They were wrong to begin with.

I will never use PayPal’s service again. Their representatives are rude and were no help in my situation. I purchased an ebook through A King Production (which I also wouldn’t recommend) and when they did not send me the book, PayPal would not stop the payment. They are playing the middleman for companies they know aren't sending products to customers. I will never use another PayPal system in my life!

Paypal awarded $440.99 to Jose **, who defrauded me on webstore.com. Jose bought the laptop from me then reverses the charge as soon as it gets to his doorstep. I provided tracking information to PayPal and attempted to contact Jose several times, but he is actively ignoring me while enjoying the free laptop he was granted at my expense. I contacted DE State Police and filed charges. Harmon told me to file a lawsuit against PayPal should I not receive my funds. I also faxed a police report to Hartford, CT State Police where Jose resides in hopes of an arrest. Webstore booted Jose from the site since he has scammed other sellers.

My account became limited. I handled all of the information that I needed to get the account back on track and the appeal was denied for some reason. Now I have no access at all to my funds on PayPal. I have tried to contact PayPal through phone and email to no avail. After doing some research, I found that the company has been sued with a class-action suit. They also have several inconsistencies.

Paypal cannot be trusted and they closed the case. On the 12th day, they wrote the buyer and asked for more. Paypal violates their own rules and policies to allow the buyers to abuse the sellers. You are not allowed to file a dispute with Paypal after 45 days of payment. Paypal allowed a buyer to open a dispute against me for an item not as described after 48 days of payment. After the buyer damaged the item that was purchased, he now wants all the money back. Paypal told the buyer to have the item delivered to me in its original condition within 10 days or the money would be returned to me (over $500). On the 11th day, I called Paypal and they put the money back into my account information and reopened the case again.

I have been with PayPal for at least 10 years and have heard all the horror stories. My user rating was 98% with occasional gripes by people who never read the seller description and shipping costs. Some, once corrected, wanted to remove their mistaken negative but eBay had a "rule" that they cannot do so (hence eBay perpetrates fraud in having potential customers believing the feedback is accurate).

I bought a telescopic ladder for $107 from PlowLive, a company in China. After some delay, it arrived but was badly damaged. I complained to eBay; the seller responded and, after I sent photos, they offered to replace it if I sent more money for more postage. On eBay's advice, I refused and the seller then offered $35 compensation. I thought this inadequate, asked for a new ladder and, again on eBay's advice escalated to PayPal. The seller then said they were out of stock and offered $60, to which I agreed, but they then refused to confirm this with PayPal. So I escalated further with PayPal for a full refund, who responded weeks later that this could only be done if I shipped the damaged ladder back to China at my expense. The freight on that would be more than the ladder was worth in the first place.

We sold an item on eBay and the seller wasn't happy, so we asked that the item be shipped back for a full refund. The item was never shipped back and the seller did a charge back. eBay verified that the item was not shipped back, yet PayPal sent us to collections. It's been going on for over a year, which is ridiculous. How do they get away with this type of action? Don't use PayPal!

The seller shipped the wrong model. I returned it and then the seller shipped a very used, correct model. eBay refused to do anything about it. Finally between my credit card company, PayPal and the seller, I was made whole of whole refund and return shipping costs I incurred. Kudos to those, but eBay refused to satisfy my claim. I'll never do business with eBay again after using them to satisfaction several times. Their guarantee is a bunch of useless words. Always have your credit card company between you and eBay.

I recently sold a mower on Gumtree, but PayPal asked me to transfer funds overseas via Western Union so then I will get mine. But they asked me to send more funds, and I said no. Now I don't have my funds back with what I sent. What do I do now?

PayPal responded today and advised they would be reimbursing me based on he situation.

I ordered from Toys R Us for a store pickup. It was a $108.00 order. I was supposed to be able to pick up my items in two hours. I went to Toys R Us to pick it up, and I was told that they canceled my order and to contact PayPal. I called PayPal over and over and was told they don't know what happened. There is still a hold on the $108.00, and until Toys R Us calls and tells them the order is canceled, they will not take the hold off for 30+ days. I called Toys R Us, and they said they won't call PayPal. That same day I ordered the item, I also ordered from other stores and picked up my orders - no problem. No one will help me from PayPal or Toys R Us. No one can even tell me why or what happened. But they are holding the money. I wanted to see if this was just a fluke or if there is something wrong with the way transactions are being done through them both. I ordered another item a week later and paid with my PayPal, and the same thing happened. I did like the safety of using my PayPal and not putting card numbers online. Now, I have over $120 of my children’s Christmas money being held until I have no idea when because no one can tell me anything.

After 11 years on eBay and PayPal, both selling and buying, I have had an exceptional experience that has soured me on PayPal forever. Recently, PayPal debited my checking account $550 for a "virtual product" (whatever that is) and the payment was logged to a named individual with an unverified account outside the US. In addition, my PayPal account was limited and no course I took online at PayPal could alleviate the problem. I called to see what was going on. I was told that my account had been flagged for suspected fraud and the funds, which had been debited from my account, were being held by PayPal. There was therefore no need to worry since the fraudulent person had actually received no funds to date.

In 2009, PayPal issued a credit card to someone using my name but living in a different state, then billed me for charges. I reported this identity theft with the police and informed PayPal. PayPal agreed it was a fraud case and I was not responsible. PayPal then closed my online account, which had no connection to the fraud case, and ended our relationship. Four years later, I was trying to purchase gifts online for the holiday season. I used my credit cards to make purchases. One of the websites I tried to buy a gift certificate from uses PayPal to handle purchases. I was not logging into the site with a PayPal ID. I was making the purchase with a credit card. After filing in the billing information - (Name, Billing Address, Credit Card #), the purchase was refused. A header says that "credit card is not allowed to make this purchase. Please use a different card."

I purchased an item on Ebay and paid through PayPal. I received an email from the seller and learned the item was misrepresented. I cancelled payment through PayPal before it was taken out of my account. After I cancelled the transaction, PayPal took the money out of my checking account. When I called them today (11/29/2012), they told me PayPal would hold the fund for up to a week before they return them to my checking account. This is dishonest and allows PayPal the use of my money for a full week. I need my money but they have it!

I have been recently a victim of a scam. I've sent a payment via PayPal for a wristwatch for almost $450 and the seller immediately refunded claiming he cannot access the funds and instructed me to send it again as personal payment. I had no idea what that means exactly. English is not my first language and also PayPal does not give you any warnings at all when you send such a payment about the fact that that money can never be recovered. Even though I wrote in the details of the payment what it was for, exact details mentioning I am resending the payment for that watch, PayPal has refused to do anything and this after many, many messages and phone calls, most of which have been templates sent by them without even reading my complaint! Although presented with all the evidence, PayPal has just blatantly told me they will not further investigate this. The same seller/scammer had many other online advertisements so most likely other people have been going through the same thing, with PayPal's knowledge, so I guess it's fair to say they are giving the scammers a powerful and easy tool to use.

I tried to transfer money to my wife, no purchase or anything. I just needed to transfer some money from my bank account into her bank account. Sounds simple right? Not so much. PayPal took the money from my bank account immediately and has been sitting on it ever since, citing some "mandate from the Federal Reserve" to hold the money. I will never use PayPal again, and neither should you.

I was told by PayPal that I would get a refund if I sent the package back to the seller. I did. The last US Postal remark was that they attempted delivery. PayPal says that was not good enough. I do not know where the package is (somewhere in China). I have no clothes, no refund. Do not count on PayPal.

I have reported conspiracy to commit fraud and fraud. I purchased a camera on eBay which was advertised for $119.00 and on sale by 1SaleADay PayPal. I made the purchase through eBay via PayPal and later found PayPal took $448.24 from my Bank account. The only way I found out about the fraud was by checking my checking account and there it was - $448.24 withdrawn from my account via PayPal for 1SaleADay. A telephone number was also supplied on my bank account. When I called the number, here is what I got: "Our system is currently down."

I bought an emergency battery from an eBay seller **. The item appeared to be defective as it would not charge both of my phones. I told the seller, he agreed to refund if I ship it back. I asked the seller which shipping method to use. The seller chose the cheapest method, with no tracking number. I trusted the seller and shipped the item, sent the Canada post receipt to the seller and no response. I tried to dispute with PayPal. Since it has no tracking number, PayPal won't support. The seller sends an email stating I have no tracking number, PayPal won't stand on my side. The seller clearly knows without tracking number, I am not going to get a refund. At the same time, he received the item I sent back. Very dishonest seller.

PayPal had started holding my funds about a year ago or so. I got in a pretty good bind there for a bit. They wanted 10% of everything I had sold and I told them, no way. They then started to take 5%. Just about before I had to close the doors on this baseball/softball business of mine, I contacted them and they released a few thousand dollars so I could pay Ebay fees. Well now the account is built back up to $5000 or just over, and it’s been since July since they did a "big" release of funds. I requested to get the funds released today with no help. Paypal told me I could not have an account review until Feb of 2013. I am not able to pay rent, buy merchandise, or put food in the fridge because of their "business" practice.

I will blog all over the internet that if you link your bank account to your PayPal account, you will get screwed for eight to ten days before you can get a refund from a PayPal purchase. This is the lousiest customer service concept I have ever heard of. I accidentally made a purchase on a website when I tried to get a total for a transaction and instead, it completed the sale. I immediately tried to cancel the sale using the merchant cancel prompts on their site. The cancel links did not work. So I immediately contacted PayPal and requested a refund. They were actually very efficient and got me my refund on the same day.

I recently signed back up with PayPal after a 2-year off period. I collected payment for a digitally delivered animation. And despite numerous attempts to contact PayPal to prove that not only has the client received the product but it has been actively in use on their website, I cannot get a single response from anyone there. It's obvious what is going on here. PayPal is sitting on the money to collect the interest. In the meantime, I have a girlfriend with multiple sclerosis who is having to reschedule important doctor visits while we wait for PayPal to feel they have profited enough from me first to release my money. So just beware if you choose to collect payment this way. If you live on a tight budget like we do, don't plan on being able to use your money for almost a month.

PayPal rips you off by creating trading companies in China, collects your money, and no product delivered. Credit card companies don't do that. PayPal is a scam company.

I have a PayPal account along with millions all over the world. When the Bill Me Later account is set up, there is an automatic default that switches all your purchases to the Bill Me Later charge account. An email will be sent to your email that the payment for the item has been sent from your PayPal account. In reality, your payment has been charged to revolving credit card services account of monthly installment fees and interest generated from Bill Me Later. After the first purchase, Bill Me Later changes the amount of the purchase that qualifies for the Bill Me Later benefits much much higher. You will be defrauded out late fees and interest after the initial 30 days immediately after the purchase is completed.

I do not know if everyone thinks this is okay. I have been doing business between PayPal and eBay (same owners) for 10+ years. I have sold a few items on eBay and when paid by PayPal, they always hold the money for 21 days, then it takes another week to get to my bank. Does anyone else have issues like this with PayPal being so greedy? I have over 375 deals done on eBay by the way.

I have a separate bank account and it is listed on my PayPal. My husband and I have a joint savings account we use for vacations and emergencies. I purchased an item this week. The transaction went through and I didn't think anything about it. When my husband checked the savings, we found out they took the money out of that account. I don't even know how they got that account number since I don't even know it. I checked the details on the transaction and they say they took the money out of the account that is my separate account. Since I've never used that account with my PayPal, I can't figure out what's going on. My husband has a PayPal account, but there would be no reason to get our accounts mixed up. They don't have any place on their site where you can cancel your account as far as I can see. I will figure out some other way to pay for anything I want because I will never ever use them again.

I had initiated fund transfer into my business PayPal account to fund server upgrades in order to expand operations and better improve our customer experience. Approximately, $5000 was the total amount. PayPal limited the account activity pending request for several information about the business. I provided all the information requested. After review, PayPal has decided to withhold $2500 for no apparent reason, claiming that transactional activity, customer disputes, type of business, credit attributes, delivery, and customer satisfaction time frames contributed to their decision. Several phone calls have fallen on deaf ears at the expense of efforts for the business to pay its bill for recent upgrades.

I am a business and list product with eBay. I am a drop shipper; I do not carry the products. eBay lists the products the buyer paid for the product. PayPal, which is associated with eBay, would not let the transaction go through. I asked them why - they say their company does not do drop shipping. I don't think all companies have their product in a store or warehouse, that they use supplier to ship products. They closed my account and they act as though I did some bad business. The company will not let me send money or receive. My first time doing business with them and this has been like a nightmare. Every time I talk to their reps, they say different things and never solving the problem. I need some help.

Let me just say, as an avid eBay user with 362 100% positive feedback but not a merchant seller; I have purchased over $5000 with items and I thought I was a valued member of PayPal. I feel that you guys have failed me. I followed the protocol, by trusting PayPal to do the switch from item not received to item not described, only to have it bite me back. I have called and was informed multiple times that there was not much more I needed to do, yet when the decision was reached (without much thought or delving into the evidence in messages, pics, etc), I was told that I should have clearly stated everything - which I wanted to do but was told that I didn't have to.

On 19, November 1999, I, Barry **, signed up for an account on the online auction site known as eBay (www.ebay.com) utilizing the handle (name) of **! Shortly thereafter I signed up for an account at the online banking service known as X.com at www.x.com (now known as PayPal) utilizing the email account ** and accepting the terms of service then in effect on both Sites. Since that time there have been nearly six hundred transactions with no or little problems - not a single unpaid reversal or any known reversal or fraud has occurred over that entire time. While the vast majority of that time was spent as a buyer (many transactions of which were for my employer), I recently began (April of 2012) selling surplus items on eBay’s site due in part to the following few paragraphs.

We are a crafts shop operating in the USA for 25 years. We ordered jewelry-making materials from China and paid them $1,151.60 through PayPal. A couple of days later, we were contacted by the company stating that we had sent the payment to the wrong email address. They refunded $1,000.00 and asked us to resend the money, which we did. We received no beads and no money back. We asked PayPal to investigate the matter, as we have an enormous amount of correspondence with the seller, including invoices and emails describing the items, packaging and delivery. PayPal told us that the seller claims to have sold us intangible goods, which are not covered by PayPal. PayPal has disregarded all proof provided by us, stating that all they needed was for the seller to say that they sold us intangible goods. The seller was not required to disclose what was sold and how it was delivered. PayPal is aiding and abetting scammers from all over the world.

I sold an item and the payment was sent to someone out of the USA! I sold a handheld calculator. The buyer paid immediately but when I went to transfer the funds from PayPal to my account, my balance was zero. Communicating with the frustrated buyer about how did he pay; it was through PayPal and he sent a copy of the transaction which showed me as the seller but the email of some unknown person with an email from Italy and a name other than mine. PayPal was quick to blame me as having a hand in the screw up. No reasoning could adjust their thinking despite having a long outstanding good record for years of good standing. The money was unrecoverable. Someone else got paid! An effort to contact this person failed due to an invalid email.

I had sold an item on eBay and the payer paid via PayPal. Okay, fine. PayPal, in all its glory, held the payment for 10 days just to get the funds to where they were available to me, piss off number one. I shipped the item when the funds were available, then PayPal pipes up with a 21-day hold on paying me but I could go to eBay or PayPal and list the shipper and it would be reduced to take 3 days. Today, I found out that they mean that I have to put it in both eBay and PayPal. So now I have to wait for another 3 days to get paid, maybe Tuesday. This is a bunch of crap.

I used PayPal to pay Nigel ** for a historical reenactment garb. The man claimed that he was delayed in shipping due to a sales event, then a sickness, and then a feigned shipping attempt where he claimed the item was mysteriously returned to him. Of course, when he refused to send me copies of any shipping documents to back the last claim, I realized I'd been cheated and felt like a fool. No problem, I thought. I called PayPal to cancel and they said, "Sorry, nothing we can do. It's been more than 30 days; take it up with your bank." Wait a minute! Where was I told 30 days? They go out of their way to advertise their supposed customer protection, but fail to let anyone know this!

500+ positive feedback rating seller. I sold a used cell phone package on eBay worth approximately $150.00+. The buyer started asking questions after they paid and the item had been shipped out. First of all, they opened an eBay account just to purchase this item from me. After they bid on the item, they emailed me to ask how they would pay for it. So we sent an email saying they should open a PayPal account. That is the best way to pay us (It usually is). No payment for a week! EBay’s automatic system opened a non-payment dispute against the buyer. I was contacted by the buyer’s sister who said she wanted to purchase the item, how could she do it (Really)!?

We have been doing business flawlessly with our customer for over six months since we started accepting credit cards. Unfortunately, they said we need to hold 20% of each transaction on hold and that after 30 days, "We will review your account and return some funds to you." The problem is they want to keep the money for 120 days without paying interest. Currently, they have over 5,000 USD, and the goods have been delivered and paid. The customers are happy. But they still hold the money. I called several times and they always gave me the same old story. I opened an account with PayJunction and Bank of America, and I am currently doing business with them. I took my business elsewhere. I recommend that you take your banking elsewhere.

I use my PayPal account maybe 8 times a year, the majority for 501c donations. When I attempted to make a donation this week, I was told my account had limitations. Now understand, this account has never been used to receive any type of payment (not a merchant account), but only to make payments via my debit card or business card.

I want to know if there is a certain time that businesses can make collection calls because I have a young child that they always manage to wake up by calling before 9am EST. I thought they couldn't make those kinds of calls until after 9am. If so, I want to know what kind of recourse I have. They also call every 30 minutes every day of the week, which I feel is borderline harassment.

I want to report PayPal for making unauthorized transactions from my bank account. Who would I report them to?

I sold an item for $950 and the buyer deposited the full amount in my account within two days. As soon as I shipped the item, the buyer claimed he never ordered the item and refused to return it. PayPal put a hold on the $950 pending an investigation which dragged on for weeks. Even though I provided evidence that the item was delivered to the buyer, PayPal honored the buyer's claim and deducted the money from my account. To make things worse, PayPal reduced my account by an additional $50 for no reason.

I have sold an item for several hundred dollars last weekend. I was paid the day after the auction ended. PayPal put the fund on hold for 21 days. They may release them earlier if positive feedback was left by the buyer. They may release the funds 3 days after they have confirmed delivery of the item. I am a casual seller. I am not a business. I have a 100 % positive feedback rating. This is my money and PayPal has no right to put the funds on hold. This company appears to be totally out of control. If this practice isn't illegal, then it definitely should be.

We withdrew money from PayPal on the 15th and16th of April and still waiting for funds into our bank account. Thousands of other PayPal members have not received the funds either if they withdrew on the same days! This will probably total millions of dollars and needs to be investigated! Please help.

I joined PayPal in Jan 2012. Since I would like to boost my sales through website online shopping, I planned to use PayPal service base on friend's recommendation. My shopping online itself was under construction. I got the first payment from an international customer who suggested to use PayPal method but when I tried to withdraw the money partially, I got notification that my account has limitations. The first requirement is only four items that must be resolved. When 90% I submitted the supporting document and I made a phone call to ASPAC PayPal service in Singapore, I got unhappy service and the rep would like to transfer the phone to China because he cannot assist me with my case. Twice he tried to connect me to review division in China but failed and I didn't have any idea on how to continue what they required.

I purchased an article in eBay site as usual, and paid for it with my PayPal account as usual many years ago linked to my Bank of America account for $1,000.00. PayPal drew the money from my account, but they didn’t complete the transaction because as they say in an email message, found a suspicious transaction, and should reverse the money. After all, if they say there is something wrong, I felt happy for that, but my money never came back to my account up to this minute.

On 3/8/12, my Paypal account was hacked and multiple cash payments were sent to China. AT&T Universal card fraud department contacted me immediately and Paypal was called by me. They had no idea about the charges, but agreed it seemed suspicious. After 3 days, they verified I did not owe, but limited my account. I had already changed passwords, AT&T had cancelled the card and charges but PP wanted me to follow steps which meant to redo it again. On 3/16, I received a payment due from GE Capital for a PP card I had never activated. It too had been used to send cash via PP to China. Their customer service was minimal, but I was assured I could disregard the bill.