Nordstrom Reviews

DO NOT SHOP HERE. They will offer you a percentage discount at your purchase but the cashier WILL NOT disclose that you are signing up for a credit card. It is not a simple rewards program with an email.

I received my Nordstrom order (#**) in person from the carrier OTCL. However, the package appeared to have been tampered with—it looked like it had been opened and re-taped. When I opened it, two items were missing. I immediately contacted Nordstrom customer service and requested a refund for the missing items. My request was denied. This is unacceptable. Nordstrom is responsible for ensuring that all items are properly packed and that delivery carriers handle packages securely. Customers should not have to pay for items they never received.

I ordered some items from Nordstrom, not a cheap order, over $400. I got an email that it had been delivered Friday. I was home as well as a person working for us outside. The package was nowhere to be found, not at the neighbors' either, and neither the outside worker nor I had seen a delivery vehicle. So I called Nordstrom and was greet cordially and a reorder was started. Then I got an email that I would not be refunded for the missing package. I finally found the package in the bushes near the entry gate to our gated community. Apparently the delivery person threw it over the fence and that was considered delivered.

I ordered some sneakers 10 days ago and still waiting. They have been in the same location for 4 days now. I got an email this morning stating the delivery will be late because we are having snow across half of the country. Who knows when I will receive them. Won't order online again, way too long a wait time.

I ordered two pairs of men’s size 12 shoes but received two pairs of women’s size 7.5 shoes instead. When I contacted customer service to report the error, I was advised rather casually to return the items to a Nordstrom store located several miles from my home. I was also informed that I would only receive a refund for the items originally ordered. The lack of accountability and the nonchalant approach to resolving this issue resulted in a disappointing customer service experience.

Nordstrom unreliable partner LaserShip did it again. Once again, I received a "Delivered" notification for my order today, yet no package has arrived. There is no proof of delivery provided, and the notification was sent at nearly 9:00 PM—a time when standard deliveries are not being made in my area. LaserShip consistently provides false delivery confirmations causing me to spend unnecessary time searching for packages that do not exist. 

Service at the Southpointe Shoe department was very poor. I used to work at Nordstrom back in college and I am amazed at the lack of service sometimes especially at Nordstrom. My daughter wanted a pair of ballet shoes. The salesman who helped us sauntered over slowly to check on size, chatted with other non-buying customers. He never checked on us. He should have brought out other similar styles that may have fit her. We were looking to buy and he missed the mark. Such a sad state of affairs Nordstrom- this is sad when a store cannot service its customers or at least try. There was no try- I get better service at DSW.

Would Nordstrom's please answer this question: Why is the music at the NYC Store so loud and so awful I could not stay and shop? What is it with this store and Bloomingtons and Chanel and nearly every wonderful retail entity that only god awful, ugly and VERY LOUD music is playing. We couldn’t carry on conversations, it was not relaxing and it certainly does NOTHING for shared civic space! I will never shop at your stores until this issue is resolved. It’s degrading!

We went to the Bellevue Wa Nordstrom at Bellevue square on December 6, 2025. I was looking for a dress to wear to dinner. We made it to the dress section if you can call it that. What approached us was not anything that we were expecting and we aren’t full on ** folk. We are sure it was a man but with so much makeup and piercings it was hard to tell. He was barely helpful since well if you have a penis you can’t very well pick out a dress for a woman’s occasion. He/she was beyond useless. And it was rather disturbing to have that confront us. Keep the women in the women’s section and the men in the men’s section and if you aren’t sure then keep them in home goods.

I bought boots for my granddaughter online for Christmas present. The site said, ready by Dec 24, I ordered 12/22. Later that day, email sent to me that told me pickup on 12/28. Not good service. I won’t be ordering again.