Nordstrom

Subject: Complaint and Request for Refund - Order Number: **

I ordered a bathing suit and expedited the shipping to have it in time for a trip. It was a bikini set, but they sent the wrong bottoms. It was completely different from the picture on the website and confirmation email (flowers instead of stripes) and didn’t match the top. I tried to chat with the customer service department to get some help. They refused to correct the mistake/help and kept passing me from rep to rep! Completely disappointing experience and huge waste of time and money! I cannot believe that a company as big and reputable as Nordstrom doesn’t spend a little more time ensuring their customer service is up to par! Never using them again!

I ordered clothing that arrived stained and damaged. I had to spend about 20 mins in a chat to get the issue "resolved". They offered me a refund or to replace the item, but I have to print a shipping label and mail out the old item. I don't have a printer at home and have to spend my own time and money for their inconvenience. They also only ship with USPS, there is no other option.

I ordered some Air Force Ones in January and they never even got delivered. The tracking status was never updated. I kept in contact with customer service and they were unhelpful in telling me where is my package. Finally, the last rep said it got lost in transit and I will have to wait in a refund. I asked for a refund along with asking for a gift card, and was told “we don’t give those.” (This is Nordstrom for goodness sake! I should’ve just ordered from Foot Locker). I used Nordstrom because I had a gift card and I felt safe in knowing I would definitely get what I ordered. Nope nothing. Now I missed the Valentine's gift I was gifting. Very unhappy with dependability and service.

If I Could leave a negative star I would... I have had an absolute NIGHTMARE experience ALL between 12/16 and 12/23 Starting with looking like a credit criminal trying to pass a fake card because there was a "restriction" on the card I had JUST opened to, being treated like a criminal, criminal because the associate did NOT take off the magnetic strip on the perfume and the alarm going off NOT once but TWICE... Then being told off when on a text chat, hung up on by the credit department, now a $1600.00 Christian Louboutin purse is just LOST in the mail and NO big deal we'll process a refund in 5 to 7 days and if I wanna buy another one I can "END CHAT" is what I got... Really?

I have had Ugg boots in the cart for couple of days. Today I got an email from Nordstrom saying that the item in the cart now on sale. So I thought that 25% is a pretty good discount and I decided to make a purchase. When I went by a link, I was not able to find a coupon or automatic discount. So I called Nordstrom customer service. The representative said that it was a mistake, read a passage from the conditions saying that basically Nordstrom can have mistakes in description, price, etc. and they can always correct mistakes even after the purchase is complete! Have you ever seen a bigger fraud?! They are saying that Nordstrom can send you an advertisement and it can be just their mistake or even done on purpose to draw your attention, however, Nordstrom will never be responsible for that! How do you like this?!

OMG I placed an order, it will be a week tomorrow & it still hasn't shipped. I talked to Customer Service asking why this order hasn't shipped. She could not give me a definitive response. She told me it's shipping from Riverside, CA 20 miles from my delivery address. This order should have shipped 3 days after the order was placed. Very disappointed in how Nordstrom ships orders. This is the 2nd time I've had delayed shipping. My best advice just to one of their stores so you won't experience the headache I'm having about this order. Nordstrom's need to hire a more suitable Logistics Department & Manager.

Nordstrom is going the cheap route by using OnTrac as their delivery service. OnTrac, for my location (a store front in a busy downtown) leaves packages on the public sidewalk, outside of normal & posted retail hours. In this instance, OnTrac & Nordstrom swear up & down that the package was delivered. No surprise - the package was not received. Nordstrom is refusing to refund, despite this unethical delivery method. Nordstrom is no longer a great retail store. Now, they are one of the worst. My advise - shop somewhere/anywhere else.

Nordstrom barely has anything high end or of good quality but I decided to give them a try with a pair of Bottega shoes. I ordered the shoes and when they arrived they did not come in the original Bottega Veneta box. They came in a Nordstrom box with wrinkled packaging and without the original wraps for the shoes. The strings were taped up. As a person who purchases high end luxury items this was the first time I’ve seen this. Being that the packaging is just as important as the item and being a content creator, I planned to unbox these but could not. I was very disappointed. I called customer service to see if the original box could be sent and was told no. I’ll be returning these and ordering directly from Bottega. Horrible customer service, these shoes are not cheap.

I was surprised to learn that Nordstrom allows pets on a leash in their stores. Could end up being very unsanitary!! Not to mention that an animal can get agitated in a crowded indoor environment that they are not familiar with and be hostile or worse bite a customer. And not all owners keep their pets fastidious so what about their germs? Although I love pets what about other shoppers who want to shop only with other people? I think this is a poorly thought out policy and should be revisited with an eye towards reversing it.