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Nordstrom
Nordstrom
Overall Satisfaction Rating
1.23/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    74
Based on 78 ratings submitted in the last year
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Nordstrom

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Nordstrom
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334 Nordstrom Consumer Reviews

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: May 31, 2019

I purchased several items this year. I love the online store service from ordering until receiving the item. The packaging great and if you don’t like it for any reason the prepaid label attached to the receipt so you can return it immediately. The store employees always welcoming you and do their best to answer your questions.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Feb. 19, 2019

I was searching for an item that wasn't available at that store, the sales associate as per my request, this associate obtained the item from another store and it sent to my local store me so I could pick up for my local store.

3 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Aug. 8, 2018

I like this cleanser for the face. I use it with my brush. It clean the face very well and it plant like that's why I got it. Something good for the skin. I been waiting to get this product and I like it very much.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 9, 2019

Dallas Galleria Customer service contact info needed. I had a terrible experience today. A Nordstrom store manager had an opportunity to turn a frown into a smile but chose not to. I was informed I had an invalid or inactive gift card although your sales associate opened the card. After he tried 3 times and had the same conclusion I paid with my debit card and left the store confused and frustrated because I received the card as a gift.

On the way home I verified the card was valid and then phone customer svc. Lisa with cust svc agreed the card was valid and instructed me to return to the store even after driving 10 miles from the store. I returned, shared the concern with Erich. He apologized, refunded $100 to honor the gift card. When compensation questioned regarding inconvenience and travel he offered me a cup a coffee. I informed him of my dissatisfaction. He stated he had to activate the card and stuck with the lie. He provided a Father's Day meal that I had already earned. Disgusted and devastated.

I previously worked for Nordstrom Rack and I am extremely familiar with processing a gift card. The sales associate made an honest mistake and this should have been a teachable moment. Instead I was further insulted and humiliated. Erich even offered me $20 for time and asked me what did I want him to do. Such questions should not be asked. What if I had stated a shopping spree or even a more absurd response, terminate the sales associate. I only wanted to be treated fairly with dignity and respect. I should be valued as a customer.

Offering coffee to a premenopausal female is an added insult...perception. Sensitivity training is definitely needed because my conversation with Erich occurred with two sales associates witnessing the entire conversation. Erich stated Lisa in customer svc instructed me incorrectly because the matter could have been resolved over the phone. I’m the only one who lost something here, Faith in being valued by a preferred retailer.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 30, 2019

Nordstrom used to be great to work with as far as ordering items online, but something has happened recently to their company. Many of the items they send look as though they have already been worn or used in some capacity. And then, when you request an exchange or return, it becomes a lengthy process. I received a worn pair of shoes from them, exchanged them for another, which was also damaged. I returned both but they claim they only received one pair. I have proof of sending both back and they refuse to credit my card so I've filed a dispute and they are fighting the charge the whole way through even though I am 100% in the right and have the return receipts to prove it. Shameful business practice. And all for $62. I suggest not to order anything from them. I will never do so myself again. Buy from companies like Zappos who honor their customers and will credit your account as soon as you ship an item back.

4 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: May 13, 2019

Nordstrom's website is broken and tells me my order has arrived at the store for pickup when it's not. So the Mother's Day's surprise is completely ruined. Called customer service. They didn't care. After some persistent pestering, they eventually offered faster shipping to the door. If this is how you treat your customer, Nordstrom, I will never spend another dime on your platform and will urge my friends to do the same. Good luck earning some of your most loyal customers back.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 12, 2019

The Nordstrom shopping and customer service experience is the worst I have ever encountered. I simply ordered a dress over the phone and paid extra for overnight shipping. The order was placed no problem. I later got an email saying "We had to cancel your order due to complications with processing. We're sorry for any inconvenience this may have caused." Given there was no explanation in the email I called customer service to find out why my order was cancelled. After speaking with the customer service representative and their manager, I STILL have not been told why the order was cancelled. I am just told someone in the finance department will contact me.

I have checked with my bank and there is no financial issue on my end. I am now waiting for a mystery call from the finance department. I have been told it could take 48 hours for them to contact me. Nordstrom has a major internal process issue here that has done nothing but cause me frustration. This is not worth the hassle and I am going to shop elsewhere for a dress. Ridiculous! !

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6 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer
Resolution response: May 7, 2019

Nordstrom worked with me management and corporate to resolve these matters. They were very pleasant,courteous and professional which I'm thankful for because I been shopping with Nordstrom for almost 20 years. Resolved!

Original review: May 4, 2019

Been buying from Nordstrom for many years. Lately for the last several months my purchases are arriving dirty, defected designer jewelry packaged only in a plastic bag! Boxes of jewelry items destroyed or crushed,jewelry items are either worn returns or defects! Garments arriving with warehouse debris and dust as if the floor and shelves were wiped with my item! Purchased a chemical skincare item with no direction booklet included! Now I buy this skincare line all the time everywhere, Estee Lauder always includes a booklet. If I purchase a item and then its sold out after I make the purchase I receive a defect, broken or worn piece of jewelry! Nordstrom is not what it used to be. That's a fact and my experience as a long time shopper to this company. I make complaints and it is still being shipped to me in this unsavory manner. I find myself having to make returns because some of my purchases are truly unacceptable.

Nordstrom needs to get it together. Plain & simple. It's hit or miss if you shop online and some of the store reps make faces at you when you make a return which is not great customer service! Call and complain, expect retaliation for your next order and exactly what I'm experiencing as of now. I shop everywhere and never went through anything like this! Shop on foot or spend your money somewhere where it is appreciated. Problems are never solved! Huge problem with jewelry items so do your homework with jewelry and buy it somewhere else!

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 26, 2019

I recently placed another order on Nordstrom.com. I have placed many orders over the last 10 years and never had any problems... until now. My order was cancelled and I was not notified. After several calls and emails over a 3 week period I was finally told, after a 30 minute call and hold, that the order was cancelled because one of their representatives entered my email wrong and that their 3rd party verification company needed to verify some information. One piece of that info was my Social Security number. I do not have a Nordstrom credit card so I felt there was no need to provide my SS#. I was then told that my orders will continue to be cancelled without providing a Social. Nordstrom.... you are losing a family of shoppers because of this. Get yourself together please and get back to providing the customer service I have been accustom to. Your customer service is the only reason why I shop with you.

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 21, 2019

I submitted my first payment to the card and received a confirmation email that the payment went through. Just under a month later (why so long is unacceptable), I received a letter in the mail that it didn't go through and I called immediately to set it right. The customer service agent did the payment on the phone with me to make sure it was done correctly (they have a voice recording of this). Again I received a confirmation email. I checked 2 days later and my balance was at 0. A few weeks later I received a call that I was reported to the credit bureau. No letter, no email saying payments didn't go through. Supposedly the banking info was missing 3 digits so why would I get a confirmation email?

Management felt I had a case and sent my info forward to dispute the case. Upper-level management didn't even look at it and I got a general letter saying by law they must report me - no information about my dispute at all showing they didn't bother looking at it. Of course, they don't have an ombudsman in order for me to make a proper complaint.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 17, 2019

I order a very expensive lace bridal robe (plus, gift box and card) wedding shower I gave for my future daughter-in-law. On arrival, the robe was (not exaggerating one bit) stuffed in small box, INSIDE OUT, WITHOUT the satin belt, and the card (always typed in past) was handwritten in child like scribble. All I got was a sorry, no explanation as to why this happened?

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 15, 2019

I received a certified letter from Nordstrom today (April 2019) telling me I am banned from shopping at any Nordstrom store or online because of my “excessive” returns. No advance warning. I never returned anything worn. Every item had a tag on it. I’ve spent tens of thousands at Nordstrom over the decades and with online shopping returns are necessary because you don’t know how it’ll look on you. I am disappointed. I called and was told that if I try to shop there my card would be declined. Absolutely ridiculous.

47 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 29, 2019

Nordstrom is not the Nordstrom that it used to be. I ordered a pair of shoes and decided to return them. They only give you free shipping with USPS which doesn't give you tracking information when you bring into a UPS store that has it mailed. I called Nordstrom since it had been 2 weeks and I thought I should receive a credit on my credit card but they tell me that it takes 3 weeks to get an email confirmation that they received and then will put through a credit. They certainly know how to take your money very quickly but receiving it back is a pain! I buy shoes from Zappos, Amazon, etc and as soon as you bring them to UPS - boom you receive a credit. That's good business and a way to receive repeat business. Nordstrom - bad business practices and no repeat customer here!!!!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 29, 2019

Called in to online customer service got a lazy attitude from one of their agents with heavy accent. Tried to get help with a order and was spoken to in such a negative manner. I was shocked how lazy and depressed these women are with customers, so I cancelled it! Never again!

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 27, 2019

Today I got the shoes ordered by online and I couldn’t help not being upset. I ordered and paid for a pair of new shoes but it definitely looked that someone used it. I felt rather poorly. Online shopping is based on a trusty but this experience with Nordstrom online shopping frustrated me. How used and dirty shoes can be delivered? It is against common sense. The bottom is covered by dirt and a little piece of glue or gum was on it and the side part of inside of a shoe has stain on it. I had a high opinion of Nordstrom but this online shopping experience made me disappointed. And I contacted to customer center and the lady told me only ‘Sorry...’. She made an exchange order for me but the color was different one!! It was really awful.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 20, 2019

Pants are great, however watch-out for their cheating practices when charging your card. They placed a $324 authorization hold for the original total purchase. Then, because they shipped items separately, they ALSO charged my card the value of each individual shipment. So basically, they have now tied-up with authorizations & charges a total of $648 of my money, for the purchase of $324. And the run-around they gave me for my 40-minutes time, is that they are sorry for the inconvenience but not to worry because the original $324 will drop-off in 3-5 business days. My bank advised that if Nordstrom will call my bank, authorize them to remove the initial $324, my bank will do that immediately. But no, Nordstrom obviously doesn't give a ** about their customers. Best part (yes there is more) they tell me I can try calling their Credit Team, at 800#, but "they would also provide you with the same information".

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 5, 2019

They posted the boots and I bought them. They took my money immediately. Four days later they canceled the order saying that it wasn't available. They said they were refunding my money in about 3 days. Meanwhile the boots still showed they were available on the website.

12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 2, 2019

So I have been a long time customer doing on average $2k to $3k a year. They claimed they falsely priced some items I purchased and even after they shipped it out, they asked UPS to return to warehouse my shipment. Then first customer service said it's out of stock. I called liar, so first manager said some mix up like price or inventory or something. I'm not sure. So I call BS again, then they call me with higher ** speaking manager and she just outright said the price they offered was too good and they changed their mind!!! So once you order, I guess they decide if they want the sale or not. Sounds more like eBay bid than purchase. I will be taking my business essay elsewhere!!!

17 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 1, 2019

I recently had such a series of poor experiences with customer service that I decided to leave Nordstrom and cancel my credit card with them. After more than 20 years being a private label credit card holder and have spent tens of thousands of dollars with them. A supervisor Evelyn ** basically fired me as a customer after refusing to help me or even apologize for Nordstrom's error in billing that created numerous problems for my personal credit rating. Nordstrom has had several security breaches - most recently in November 2018 - beware of the security and safety of your information. I wrote a blog post on LinkedIn that you can read, entitled: "Has Even Nordstrom Lost Its Way?"

14 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2019

Need to stop supporting this store. I purchased a 665.00 pair of Manolo Blahnik, they came in a box no tissue. A scuff mark they looked like I got them from Nordstrom Rack! I asked for a new pair in new condition with a dust bag. Second pair arrived via the USPS not even UPS and the tissue was waded up and strewn everywhere and it had a used Jimmy Choo dust bag in it. It came from the Charlotte store. I called CS and they stated, "Yes that’s bad but there’s nothing we can do." I said, "So you have messed this up twice and you can do nothing" and the manager Jacylyn or Jackie said, "Yes that's correct. Our policy is to never make a price adjustment." They are now the absolute WORST of all the retailers! The used 665.00 dollar pairs of shoes are going back! What a fall from Grace. This store has done best to worst in just a few years! I hope upper mgt reads this but with the lazed attitude of the Managers it is doubtful!

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 24, 2019

Recently I bought a sweater from Nordstrom online. When I received the sweater it was obviously tried on more than a few times at the store that it was sent from. I did not even try the sweater on because it smelled of so many various types of perfume and mustiness. I immediately repackaged it, filled out the slip saying “do not want” and sent it back. Yesterday I received a package from UPS with a signature required. Inside the package was the very same stinky sweater sent back to me from Nordstrom saying that they were not granting my return because it was obviously worn. You can tell by the date I receive the sweater and the date it was sent back that it would’ve been impossible for me to be the one to have worn the sweater and created such a vast amount of funk and perfume.

I am disappointed that they would send a sweater out to me in that shape, but even more disappointed that it would be suggested that I’m the one who wore it and returned it. The mailing that was sent to me was not only offensive to me, but in my opinion very unprofessional. Not that it should matter but I am a top level 4 Nordstrom cardholder and spend thousands of dollars each month at Nordstrom, so the idea that I would return a sweater like this with this amount of wear and funk is ridiculous.

As I stated before you can see from the return date to the received date that there was only a few hours in between. I went to the post office within an hour of receiving the sweater to return it back to them. And I have the UPS confirmation email and the receipt to prove this from USPS. I have had a few other unfortunate return issues with their online service in the past and this one has put me over the edge. Nordstrom, you are a big disappointment! Needless to say I am officially through with Nordstrom and I am going to be taking my shopping elsewhere.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2019

I ordered leather jacket during the Thanksgiving period in '18 that supposed to entitle a $50 gift card in January for that purchased item over $250. However, I never received that gift card email. Sent them an email in January and never received a response. Even worse, I called in February to hear that the promotion had expired. The reward people including the supervisor John checked and found out that they made mistake not including me on the recipient list for gift cards but they can't do anything about it. Then John commented that it is interesting if I write a review with unsatisfactory experience. This large corporate seems to have a long way to improve their customer services unfortunately.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 18, 2019

After years of shopping at Nordstrom, my dismay in discovering the department formally known as "Petite" no longer exists was disappointing at best. I am sincerely outraged and insulted as a 5'2" woman that I am no longer welcome to shop in your stores and regulated to online only. Is Nordstrom's only catering to a certain height/shape and age woman? Half the female population is under 5'4" and I counted on finding non cookie cutter fashion in your petite department. Further insult seems to be the trend was started with consultation from the Kardashians. Seriously! That is so offensive! Bring back your petite department, otherwise I have little or no motivation to shop at your store.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 14, 2019

I made a purchase this morning from Nordstrom.com. I used my Nordstrom Credit Card. Instead - my personal bank account was deducted for this amount. I do not have any credit cards saved on the website. I tried calling several times to their customer service and got nowhere. I refunded what I bought and the cash did not instantly come back to my bank card. I'm frustrated that I don't have access to my cash that they took from a different card than the one I used. NEVER ordering again online!! And on top of that they accessed my Facebook page without asking and sending me receipts to my message folder. I don't want receipts sent to my Facebook page. I only want ONE receipt sent to my email that I provided. That receipt service they are involved with is called HADLEY.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 14, 2019

I bought enough merchandise to receive a $50 gift card for the Cyber Monday promotion. The gift card never arrived. After visiting the retail store asking about its arrival, the employees just kept stating it will arrive soon. When I checked on the website customer service chat system they told me it was expired even though I never even received it. They will not honor it. Nordstrom has the worst service! I feel like it was a fraudulent promotion. Be aware!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 11, 2019

I received a pair of Frye boots for Christmas ($400+) from my father and they were a little too small. I sent them back to Nordstom with the return slip filled out inside asking to be sent a gift card for the amount the boots cost. Instead, they refunded my father for the boots he had bought me. After I called SEVERAL times I finally got ahold of someone in customer care. They said if my father returned their email and gave them permission they would take the funds back out of his account and send me the gift card. Well, come to find out they weren't able to do so and suggested I ask my father to buy a $417 gift card for me. HOW AWKWARD! I now have no boots, no gift card, and no Christmas present. Never shopping here AGAIN!!!

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 24, 2019

I work directly across the street from Nordstrom Rack in White Plains. I have been TRYING to shop there since the day it opened year ago. The cashiers seem so lazy and disgruntled. They will do anything than take another customer. They seemed annoyed to do their job. Time and time again I get fooled. I get online with a few people in front of me and three persons at manning the cashiers. And then when I look up from my phone 15 minutes later I see the cashiers have disappeared or are slowing folding the returns are placing tickets on the items.

Ninety-five percent of the time I complain and then give up leaving my items at the register. I did this today and three people walked out with me. With retail store closing by the second how can Norstrom Rack continually employ lazy and apathetic people or maybe they need to give them some sort of incentive to move the line quicker. Over the years I could have spent thousands in that store having a family of 4 and working across the street. But I rather get my shopping done at the malls located five blocks in either direction.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 17, 2019

I have read the Nordstrom Rack return/exchange policy and understand it. I bought a pair of shoes and selected my actual size. I received the shoes and they are too big. It is baffling to me that a company of this size DOES NOT do exchanges. On top of that, they charge me a shipping fee to return the shoes on an online order. This is some 1990 BS. ANY online retailer takes returns or exchanges, especially when making a purchase that has sizing issues. Very disappointing, and I will not purchase from them again.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 17, 2019

Last year they approved me for a Norstrom rack store card. I only used $700 of the $15,000 I was approved for and one day I tried to buy something online and it wouldn’t let me!!! So I called them and they tell me I need to send them my social security number my ID and a utility bill in my name. Ok so I fax them the info. Months later they still put a hold on my card. One day I get a letter in the mail from them saying they closed my account and I can’t use my card anymore!!!

They also dinged my credit because they made an inquiry to my credit report!!! Why?? When they already had approved me the year before!!! I have never paid my bills late!!! I gave them my business by shopping there often!!! I will never shop there again!!! They are not to be trusted and they don’t care about their customers!!! That is how they treat a loyal customer??? So the day that I got that letter telling me they canceled my store card I went there immediately and paid them their $700 back!!! And I will tell everyone not to do business with them because they are deceptive!!!

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9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 14, 2019

Don't waste your time looking on the Nordstrom online site. You check the specifics size, color... and every item that you click on, Nordstrom response is "out of stock". This is 2019 not 2000. I am never wasting my time on this website again.

12 people found this review helpful
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Nordstrom expert review by ConsumerAffairs

Nordstrom, Inc. started as a small shoe store in Seattle in 1901. The company now has brick-and-mortar stores throughout the United States and Canada.

  • Selection: Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The website lists women’s sizes 4.5 to 13 and has a “4 and smaller” category as well as a “14 and above” category.

  • Individualized returns: Nordstrom does not have an official return policy. Instead, the company works with individual customers to make sure they are satisfied.

  • Videos: The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. They have videos for fitting shoes and boots and for cleaning suede and leather shoes.

  • POP-IN: Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. Customers looking for unique pieces can watch for these special events.

  • Best for: The Nordstrom website carries shoes for adults and children and is best for bust adults, professionals, fashion lovers and hard-to-fit individuals.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Nordstrom Company Information

Company Name:
Nordstrom
Website:
shop.nordstrom.com
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