Nordstrom Reviews

Horrible place to shop online. I never receive my order, they refund my money and today they said they delivered it and charge me again. I NEVER receive the item. In my opinion they are working together with the shipping company lasership ontrac something like that to steal people money.

Have been a preferred rewards and credit card holder for almost 20 years and shopped at Nordstrom's for even longer. Today I closed my account over being reported to the credit bureau for $8.70 - an amount I had no idea was even leftover on my account. Didn't get any updated information. I called in and made a payment and also made a return so I did not think I had a balance. Apparently I had a small balance (which I think was from a late fee) and then they reported me to the Credit Bureau and damaged my credit significantly over this. I have to contest it with the CB. More headache and ordeal. I've since closed the credit card and will no longer be shopping here. I spend thousands a year. Not anymore.

Very disappointed. Purchased a dress on Saturday. Didn’t have in my size. OK. But they could have delivered in store by next day. GREAT. Picked up dress. Cut off visible tags. Never noticed electronic tag on hem!!! Remember I picked up the dress at pickup, boxed. Totally embarrassing. Wore dress. Someone pointed out tag. I joked that it was my electronic monitoring device. How can Nordstrom send a dress from one store to another, boxed and delivered at an in store pick up and leave an electronic tag on the dress.

There is so much that occurred at Tyson's Corner in Virginia, I don't have the energy to write it all out. In short, their customer service bears NONE of the excellence they were once known for, and as a **, I was treated as someone unable to purchase a salon shoe, with the sales person gripping the shoe box, being slow to retrieve the shoes, and an air that I might make off with them without paying even though I was wearing a designer sandal. Things have changed, and I for one, after 30+ years will not return.

In September, I ordered 2 sets of pajamas at 130.00 each... I only received 1 set... took forever for their investigation... to receive my refund. Reluctantly, I order another set a few weeks ago and received only the top. I will never shop with Nordstrom's again... Wonder how long it will take, this time, to receive my refund?

I was shocked to receive a message from Nordstrom stating that my online account would no longer be supported due to “concerning shopping patterns.” The message gave no specific examples or explanation, and didn’t reference any policy violations. I reached out to customer service to dispute this and requested a clear explanation, but received no real clarification or resolution. Despite being a loyal customer who has always followed the rules, my account was shut down without cause or transparency. This experience has been frustrating, unprofessional, and damaging to my trust in Nordstrom. I expected better from a company that claims to value its customers.

Wow. I'm very underwhelmed with a recent order. I've never purchased anything from Nordstrom before, but have always heard good things. Being a pricier clothing retailer, I assumed the garments would be nice. What I received was made in China and just stuck in a polymailer. The fabric is thin with loose threads. One of my purchased items was a pajama set. I only received the bottoms for $79! They said I'd have to return it since they couldn't send just the top. But when I tried to reorder the item was no longer available. I won't be shopping there again.

For over 20 years Nordstrom was my place to shop. After covid they closed my local store and the nearest stores are quite a drive away. Although I had occasionally purchased items online from them prior to this the delivery issues I experienced did not make it worth the hassle. Items shipped generally were left in the wrong place, thus being intermittently stolen, and in some cases marked as delivered yet never actually delivered to the correct place. Since I traveled for work and didn't have an office shipping to an office was not an option.

I opened an account for my 90 year old mother in December of 2023. She is 90 and I have power of attorney. She wanted to give some Christmas gifts from the store. The account was opened for 10,000 dollars. But then I started receiving calls from Nordstrom to verify it was legitimate. They asked to talk to my mom to confirm her identity. Well they called three more to harass her. And finally asked for her to come to the store. She's 90 and in a wheelchair. Well I finally told them to cancel the account. Did not need all the BS, plus all the reps that called were nasty and had a bad attitude. Adult protective services came to the house and wanted to see her bank records. Don't trust these idiots is all I can say.

Nordstrom's used to be known for good service. That's why I order from there. I order a package to my place, where there is a buzzer so that I can hear when the package arrives. They deliver without pressing the buzzer, so of course by the time I check for it, it's been stolen. Even though my family and I have been shopping from Nordstrom's for years (all my shoes bought there!!) they refuse to refund it.