Nordstrom Reviews

Renee from Nordstrom downtown is exceptional. She was professional and went the extra mile to bring the merchandise at curbside pickup!

I had the absolute BEST day shopping the Anniversary Sale yesterday at the Lynnwood Nordstrom! It gave me all the classic “Nordstrom feels” that my elders taught me about growing up—the kind of exceptional, personal customer service that made Nordstrom such a special place to shop in the first place. I have been fortunate to have some wonderful longtime helpers at this store, and they deserve to be recognized: Erika in Cosmetics, Andrea and Alex in Customer Service, Diane in Dresses, and Rema in Lingerie. These incredible people have consistently made me feel welcomed, valued, and genuinely cared for over the years. They remember you, they help you, and they make shopping feel like an experience rather than simply a transaction.

Lidia from the beauty department was so kind and helpful.

If I can rate below 1 I will. I waited my order for more than 2 weeks and is not delivered when I called customer service, their manager named Lexi was rude and told me that there’s nothing she will do and told me to be professional on call. She kept saying that she can’t do anything. PEOPLE SHOULD NEVER ORDER FROM THIS WEBSITE. No wonder they get 1.7 stars on this review. Very frustrating.

Don't order from Nordstrom online if you actually want your item. They cancel purchases left and right due to items sold out. They are unreliable. Unbelievable how a store like Nordstrom can stink so bad at this.

I have been a Nordstrom customer since 1991 and have been a loyal supporter of the company. Today I had to call Nordstrom credit card with a question about a charge on my card. It took me over 1 hour and 3 customer service people before I got my answer. When I asked if they would do something to compensate me for my time (over an hour wasted on a Saturday morning), they said no. The charge in question was $23.03. I asked if they would waive the charge for the time and frustration I incurred, they again said no. Unfortunately, that will be a story I tell many of my friends and family. I think Nordstrom is very short-sighted when it comes to caring for their long-term customers. I will now start giving my loyalty to other stores and think twice about purchasing from Nordstrom.

Horrible return policy... I accidentally attached the Nordstrom label to my Rag and Bone return box and attached Rag and Bone label to Nordstrom box. The packages got mixed up. Rag and Bone contacted immediately upon receipt of the return letting me know about the mixup. Rag and Bone offered to mail the Nordstrom items back to me FREE OF CHARGE and provide a new shipping label for the correct items. HOWEVER, Nordstrom REFUSED to return the Rag and Bone items to me so I lost out on around $1,000 in refunded merchandise. HORRIBLE CUSTOMER SERVICE!!!!

I tried to return a product I purchased online from Nordstrom but it turned out the product was sold by a 3rd party vendor allowed to sell on their website, and the 3rd party vendor rejected the return saying I was returning the wrong item. That was not true. I called Nordstrom and they wouldn't challenge the 3rd party vendor or get the returned item back for me so I could prove it wasn't the wrong item. They said there was nothing they could do about me being ripped off for the price of the item.

Nordstrom has long set the standard for customer service, and their product selection remains first class. Unfortunately, my recent experience exposed a serious flaw in their shipping process. I ordered a high end perfume costing hundreds of dollars as a Mother's Day gift and received an empty box filled only with packing paper. The package was sealed with a single piece of tape, leaving portions of the box unsecured and vulnerable to tampering. I reported the issue immediately and was advised to reorder while my refund was reviewed. The replacement eventually arrived, but my refund was denied. To make matters worse, when I picked up the reordered item, it had been packaged using the exact same inadequate sealing method. Nordstrom's reputation is built on trust and quality. Until they improve their packaging and loss prevention procedures, customers should exercise extreme caution when ordering high value items for shipment.

I had a really frustrating experience at the Nordstrom shoe department in Schaumburg thanks to an employee named Shelly. I was sent a pair of shoes in two completely different sizes—clearly an error on the store’s end—and went in expecting a simple exchange. Instead of helping resolve the issue, Shelly refused to process the exchange and told me I would have to go back to the city where the shoes were originally purchased. That response made no sense, especially for a company like Nordstrom that promotes customer service and convenience. I wasn’t asking for anything unreasonable—just to exchange a defective order. Being turned away over something that wasn’t my fault was disappointing and felt dismissive. I expected better service and a willingness to fix a clear mistake. Unfortunately, this experience has made me think twice about shopping here again. Now I have to drive back to Oak Brook to return the shoes.

Horrible. Do not ever purchase a gift card from Nordstrom. Initially I bought a Nordstrom gift card from CVS, which was a scam - someone stole the number before it could be used and Nordstrom accepted the fraudulent purchase. It took multiple calls and visits to CVS and Nordstrom and was only partially resolved. I then purchased a Nordstrom gift card from Nordstrom online with a 2 day delivery (and extra amount paid for the delivery) and two weeks later it has yet to arrive and is stuck in shipping. I have called now 5 times into Nordstrom, and have been on the phone this last time for 30 minutes, finally being told that despite having paid extra money for 2 day shipping, 10-14 days is expected. They are refusing to provide a refund.

I ordered 2 dresses totaling $1000. I used my app & indicated the zip code and address where I currently live. The dresses were delivered to an address I lived at 14 years ago. There is no way I would have used this address. They refused to reimburse me because their search “indicated that someone with my last name is linked to that address.” They refused to tell me how they derived at that information but stated “it is public information.” The sheriff’s department was unable to verify such nonsense. This feels like a scam or else an incompetent person handled my information. At any rate, I’m done with a company that gaslights at my expense.

Do not count on receiving anything you order online. I ordered an evening gown online. When the item didn’t move from Processing to Shipped, I called to make sure all was well. I was told that the item was in stock and would arrive within a few days. THE VERY NEXT MORNING, I checked on the order and it was canceled. No email, no phone call, just canceled. When I called customer service, I was told that if an item says “only a few left,” I should be suspect that the order will be canceled. WHAT? In other words, don’t count on receiving your order until it arrives, and don’t bother to call and check on your order b/c we’ll just tell you it’s being shipped. Twice now this has happened. I expect better from Nordstrom.

Worked with Jennifer, in purses, who was uber-friendly AND helpful. She processed a return (defective item) and found and handled the ordering a better than original substitute! She was able to process a new N credit card and shared the benefits of such along with "welcoming me to the Nordy family." It was truly a lovely customer service experience, thank you!

With times, I guess everything changes whether it’s for the good or the bad. At one time going into Nordstrom’s was a luxury experience, friendly customer service, people willing to help you. Now you can get better customer service at the self checkout at Walmart. Nordstrom’s in Chicago on Michigan Avenue for the past 20 years I used to call it the mothership it was the center of Chicago I would say because I loved the store so much, the merchandise the experience, the cafeteria everything about it was a luxury experience.

We ordered items from Nordstrom that were stolen. They do not indemnify the purchaser for lost or stolen items up to $3k. This information is NOT disclosed prior to purchase. They ship the items without a signature requirement and the buyer is stuck with payment.

DO NOT SHOP HERE. They will offer you a percentage discount at your purchase but the cashier WILL NOT disclose that you are signing up for a credit card. It is not a simple rewards program with an email.

I received my Nordstrom order (#**) in person from the carrier OTCL. However, the package appeared to have been tampered with—it looked like it had been opened and re-taped. When I opened it, two items were missing. I immediately contacted Nordstrom customer service and requested a refund for the missing items. My request was denied. This is unacceptable. Nordstrom is responsible for ensuring that all items are properly packed and that delivery carriers handle packages securely. Customers should not have to pay for items they never received.

I ordered some items from Nordstrom, not a cheap order, over $400. I got an email that it had been delivered Friday. I was home as well as a person working for us outside. The package was nowhere to be found, not at the neighbors' either, and neither the outside worker nor I had seen a delivery vehicle. So I called Nordstrom and was greet cordially and a reorder was started. Then I got an email that I would not be refunded for the missing package. I finally found the package in the bushes near the entry gate to our gated community. Apparently the delivery person threw it over the fence and that was considered delivered.

I ordered some sneakers 10 days ago and still waiting. They have been in the same location for 4 days now. I got an email this morning stating the delivery will be late because we are having snow across half of the country. Who knows when I will receive them. Won't order online again, way too long a wait time.

I ordered two pairs of men’s size 12 shoes but received two pairs of women’s size 7.5 shoes instead. When I contacted customer service to report the error, I was advised rather casually to return the items to a Nordstrom store located several miles from my home. I was also informed that I would only receive a refund for the items originally ordered. The lack of accountability and the nonchalant approach to resolving this issue resulted in a disappointing customer service experience.

Nordstrom unreliable partner LaserShip did it again. Once again, I received a "Delivered" notification for my order today, yet no package has arrived. There is no proof of delivery provided, and the notification was sent at nearly 9:00 PM—a time when standard deliveries are not being made in my area. LaserShip consistently provides false delivery confirmations causing me to spend unnecessary time searching for packages that do not exist. 

Service at the Southpointe Shoe department was very poor. I used to work at Nordstrom back in college and I am amazed at the lack of service sometimes especially at Nordstrom. My daughter wanted a pair of ballet shoes. The salesman who helped us sauntered over slowly to check on size, chatted with other non-buying customers. He never checked on us. He should have brought out other similar styles that may have fit her. We were looking to buy and he missed the mark. Such a sad state of affairs Nordstrom- this is sad when a store cannot service its customers or at least try. There was no try- I get better service at DSW.

Would Nordstrom's please answer this question: Why is the music at the NYC Store so loud and so awful I could not stay and shop? What is it with this store and Bloomingtons and Chanel and nearly every wonderful retail entity that only god awful, ugly and VERY LOUD music is playing. We couldn’t carry on conversations, it was not relaxing and it certainly does NOTHING for shared civic space! I will never shop at your stores until this issue is resolved. It’s degrading!

We went to the Bellevue Wa Nordstrom at Bellevue square on December 6, 2025. I was looking for a dress to wear to dinner. We made it to the dress section if you can call it that. What approached us was not anything that we were expecting and we aren’t full on ** folk. We are sure it was a man but with so much makeup and piercings it was hard to tell. He was barely helpful since well if you have a penis you can’t very well pick out a dress for a woman’s occasion. He/she was beyond useless. And it was rather disturbing to have that confront us. Keep the women in the women’s section and the men in the men’s section and if you aren’t sure then keep them in home goods.

I bought boots for my granddaughter online for Christmas present. The site said, ready by Dec 24, I ordered 12/22. Later that day, email sent to me that told me pickup on 12/28. Not good service. I won’t be ordering again.

Horrible online shopping experience with Nordstrom. Being informed six days after placing an order for a product that was listed on the online store as available is trickery. The order was placed six days ago and I am just now being informed the item is not available. No time to get a replacement shipped before Christmas. Poor customer service and misleading website purchase.

I am very disappointed with how my recent return involving Afterpay was handled. I returned an entire Nordstrom.com purchase in store that was paid with Afterpay. The store confirmed the $623.36 refund was processed, yet over three weeks later Afterpay still shows a balance and says they have not received the refund from Nordstrom. When I went back to the store for help, I was kept waiting for nearly two hours, staff were unhelpful and dismissive, and I was unable to obtain a copy of my return receipt, despite requesting it. This has made resolving the issue extremely difficult. I am being caught between Nordstrom and Afterpay for an internal processing issue that should not be the customer’s responsibility. I am requesting this be escalated to the Afterpay settlement team, the refund be re-sent, and written confirmation provided. This experience is far below the level of service I expect from Nordstrom.

Horrible place to shop online. I never receive my order, they refund my money and today they said they delivered it and charge me again. I NEVER receive the item. In my opinion they are working together with the shipping company lasership ontrac something like that to steal people money.

Have been a preferred rewards and credit card holder for almost 20 years and shopped at Nordstrom's for even longer. Today I closed my account over being reported to the credit bureau for $8.70 - an amount I had no idea was even leftover on my account. Didn't get any updated information. I called in and made a payment and also made a return so I did not think I had a balance. Apparently I had a small balance (which I think was from a late fee) and then they reported me to the Credit Bureau and damaged my credit significantly over this. I have to contest it with the CB. More headache and ordeal. I've since closed the credit card and will no longer be shopping here. I spend thousands a year. Not anymore.

Very disappointed. Purchased a dress on Saturday. Didn’t have in my size. OK. But they could have delivered in store by next day. GREAT. Picked up dress. Cut off visible tags. Never noticed electronic tag on hem!!! Remember I picked up the dress at pickup, boxed. Totally embarrassing. Wore dress. Someone pointed out tag. I joked that it was my electronic monitoring device. How can Nordstrom send a dress from one store to another, boxed and delivered at an in store pick up and leave an electronic tag on the dress.

There is so much that occurred at Tyson's Corner in Virginia, I don't have the energy to write it all out. In short, their customer service bears NONE of the excellence they were once known for, and as a **, I was treated as someone unable to purchase a salon shoe, with the sales person gripping the shoe box, being slow to retrieve the shoes, and an air that I might make off with them without paying even though I was wearing a designer sandal. Things have changed, and I for one, after 30+ years will not return.

In September, I ordered 2 sets of pajamas at 130.00 each... I only received 1 set... took forever for their investigation... to receive my refund. Reluctantly, I order another set a few weeks ago and received only the top. I will never shop with Nordstrom's again... Wonder how long it will take, this time, to receive my refund?

I was shocked to receive a message from Nordstrom stating that my online account would no longer be supported due to “concerning shopping patterns.” The message gave no specific examples or explanation, and didn’t reference any policy violations. I reached out to customer service to dispute this and requested a clear explanation, but received no real clarification or resolution. Despite being a loyal customer who has always followed the rules, my account was shut down without cause or transparency. This experience has been frustrating, unprofessional, and damaging to my trust in Nordstrom. I expected better from a company that claims to value its customers.

Wow. I'm very underwhelmed with a recent order. I've never purchased anything from Nordstrom before, but have always heard good things. Being a pricier clothing retailer, I assumed the garments would be nice. What I received was made in China and just stuck in a polymailer. The fabric is thin with loose threads. One of my purchased items was a pajama set. I only received the bottoms for $79! They said I'd have to return it since they couldn't send just the top. But when I tried to reorder the item was no longer available. I won't be shopping there again.

For over 20 years Nordstrom was my place to shop. After covid they closed my local store and the nearest stores are quite a drive away. Although I had occasionally purchased items online from them prior to this the delivery issues I experienced did not make it worth the hassle. Items shipped generally were left in the wrong place, thus being intermittently stolen, and in some cases marked as delivered yet never actually delivered to the correct place. Since I traveled for work and didn't have an office shipping to an office was not an option.

I opened an account for my 90 year old mother in December of 2023. She is 90 and I have power of attorney. She wanted to give some Christmas gifts from the store. The account was opened for 10,000 dollars. But then I started receiving calls from Nordstrom to verify it was legitimate. They asked to talk to my mom to confirm her identity. Well they called three more to harass her. And finally asked for her to come to the store. She's 90 and in a wheelchair. Well I finally told them to cancel the account. Did not need all the BS, plus all the reps that called were nasty and had a bad attitude. Adult protective services came to the house and wanted to see her bank records. Don't trust these idiots is all I can say.

Nordstrom's used to be known for good service. That's why I order from there. I order a package to my place, where there is a buzzer so that I can hear when the package arrives. They deliver without pressing the buzzer, so of course by the time I check for it, it's been stolen. Even though my family and I have been shopping from Nordstrom's for years (all my shoes bought there!!) they refuse to refund it.

I'm writing to let you know I purchased a $50 Nordstrom gift card from Target that ended up having it's access code rubbed off. I went to Target who told me to call the number on the card to get help. That number is Nordstrom customer service. I was told to send a copy of the receipt and a copy of the gift card and you would replace it with an electronic gift card.

I’ve had one of the worst shopping experiences with Nordstrom and their customer service. I ordered the same pair of men’s shoes three different times, and every single time they sent me the wrong size in the other gender. On top of that, one of my orders was suddenly cancelled without explanation. After all that frustration, I finally decided to go into the store, thinking it would be easier to resolve the issue in person. Unfortunately, it only made things worse. The two associates who helped me, Sussane and another woman (Lorraine or Lotaya, I can’t recall her exact name), were shockingly rude and dismissive. Instead of trying to make the process easier, they insisted on taking the most complicated route, which wasted even more time.