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I order most of my shoes online. They usually have a wide selection of shoes that I like, boots, pumps and sandals. Nordstrom prices are very good at the end of the season.
You can't beat Nordstrom for customer service and superior products! I prefer to purchase my shoes from Nordstrom because I know I can return them if necessary without paying any shipping. Nordstrom is very fair and will match a price if they can and so shopping with them is a definite win-win! Love them!
When it comes to reviews I am very naive and easily get burnt, but that was the past me as I thought. I’ve ordered a very expensive T-shirt from Nordstrom on October 1st along with two day shipping. Even though it’s now October 4th I still have yet to even receive a tracking number. It’s very disappointing because I work so hard for my money being as though I’m a college student and should not being spending an exceptional amount of money on a T shirt, but I did anyway and I guess now I’m feeling the burn. Hopefully I get my shipping at least waived. I’ve talked to an online customer service rep a couple hours ago and she said she will get back with me in no less than 24 hours. I just want it to be resolved or my money back.
I ordered online for the very first time from Nordstrom Rack. I had to return every single item because they sent the wrong sizes. Not only do they not do exchanges, but once they received my returned items they had a delay and never bothered to tell me. I was never notified and they did not even bother to respond to my inquiries online. I had no idea what was happening with this order return. If they had just done an exchange it would have been so much simpler. But they don't do exchanges for whatever stupid reason and only do returns and refunds. So I'm looking for the refund back into my checking account. In the meantime they're having some stupid delay with the return process and don't even bother letting me know!!
I will never use this company again and I will make sure to let everyone know and will plaster as many negative reviews as I can wherever I can. Nordstrom Rack is completely unprofessional in the way they do business and I thought they were supposed to be different. There are other companies who handle their business a lot more professional and I will continue to do business with those companies.
Nordstrom online service customer service is horrible. I ordered an item and sent it to friend, they never received it. We kept waiting for it to be shipped or her to acknowledge she received it. I called the Nordstrom online to see where the item was. The woman was very rude on the phone. They said the item was delivered and because I had not called within 30 of the order or ship date there is no refund. This was a gift. The only way to know that someone didn't receive a gift is if you ask them.
The woman on the phone said that it was delivered at her door. It could not be delivered at her door because at her complex they take it to the office and she is notified by text or email. Sound not honest. 30 day is not enough time. To not refund or resend the item is horrible customer service. The department store customer service is lacking and it is nothing what it used to be years ago. Nordstrom was the only one left with customer service in the past now it is just like the rest of the department store. Too bad.
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The current atmosphere at Nordstrom is apathetic! I wanted to exchange for store credit a pair of boots that were a gift from my sister-in-law. The boots were new and packaged in the box they came in. They would not give me credit or exchange the boots w/o a gift receipt. They were obviously from their store. This smacks of desperation on Nordstrom's behalf and I, for one, will have torn up my Nordstrom credit card and will no longer shop there.
I'm a male shopper first time purchasing on NordsTrash website for my gf's bday. I placed my order online at 12:01PM but found a better product and price at a different company so I promptly began my order cancellation process. I looked up my email order confirmation but scrolling back and forth in hope of finding a link/button to cancel with no avail. The confirmation only showed an (failed attempt) customer service toll free number.
At 12:46PM, upon connected to that number an automated greeting stating that "online order will be processed in 2-3 days"; therefore, I was still feeling confident the 45 minutes time lapse at ordering should allow me to cancel with no issue. I was completely wrong - the customer service stated that I had JUST missed the deadline to cancel my order. The only way at this point is to return my order at the store. I was in disbelief since ordering online is the main purpose of avoiding the store and to save TIME.
Soon after the call with CSR, I contacted my credit card company and it was confirmed that no charged have been made on my account. With that information, I contacted the Nordstrom customer service number again and actually got the same CSR from my prior call (is this home-base business?!). I relay the message that since there is no charge on the credit card, no shipping/tracking number, and no further update in my email then why is there an issue on cancellation. Her explanation is "our system sucks and we are not Amazon." I hope consumers find this page and this message. You are better off shopping at thousands of other more competent business operators. Even those Chinese eBay vendors have better customer service.
I ordered boots from Nordstrom (very expensive boots) that I needed delivered before I move to another state. Initially it stated it would be delivered the Saturday before I moved which was perfect. I just checked if the box was delivered and it stated it would be delivered this Tuesday (the day I'm moving) so of course I won't be there to accept the package, such an inconvenience for me and this is not the first time this happens. Extremely poor customer service. Really upsetting knowing I paid for shipping. Totally unacceptable. And of course nobody ever takes responsibility.
Okay, I made a purchase on Aug 13, and it was canceled with no notification! I have been waiting for 10 days until my aunt ask where is her boot, (yes I purchased a $279 boot for her from Nordstrom rack online). NO ONE told me my order was canceled through email or text! They have my email address, is that simple for them to send me an email because of their problem to cancel my order! They send thousands of commercial email ALL DAY! Could you please at least send a notification to a customer who already spends $10000+ purchase items from you!!!
AND they told me they cancel the order because the shipping address is an international shipping company that is why they can't shipping to that address, then I provide them another one, they still said no!!!! THEY TOLD ME THERE ARE THOUSANDS OF ADDRESS THAT I CAN PUT IN!!! WTF!!! They want me to do some research about the shipping address before I spend my money on them. I purchase some items from other website and they always ship my package on time. There is no value customer experience for this company. Avoid to shopping from this company! Find some place better, NM, MACY'S, Saks are all better than this ** company!
I have bought from Nordstrom one time in the past with no problem, but this time had a horrible experience. I ordered Brazil Riders women's brown flip flops size 8 and was sent men's size 8 Riders flip flops. So I contacted Nordstrom immediately and told them I was sent the wrong shoes. I told them it was a men's pair and gave them the model number. They insisted that model was what I ordered and so it wasn't their mistake and I would have to pay the shipping to return it. Then I told them their description said "women's" and thankfully I had a copy of that description in my email order confirmation, so finally the woman who was very uncooperative gave in after I threatened to contest the charges, call UPS and have them come back and pick up/refuse the package, write a bad review, and never buy from them again.
Then she replied "no need for the hassle, I will send you a pre-paid postage label." They were definitely not concerned about customer satisfaction first, and made no offer of sending me the correct shoes I wanted that I ordered and paid for. They also told me it could be 2-3 weeks before I get a refund after the shoes are returned, so they hold your money a ridiculous amount of time while trying to avoid taking any responsibility for their mistake. I will likely not be shopping at Nordstrom again. I can't risk this inconvenient type of time-consuming screw-up happening again where I don't have my money nor my product and have to deal with poor customer service, and it appears it happens a lot based on all the other similar negative reviews on the Consumer Reports web site.
Placed a order, it was under a $100 so I hit total to see what the shipping would be. The total came up with free shipping (was surprised but pleased). I placed order and then it asked if I wanted to use my card on file. I hit yes. Order was placed. Total of order was given. Imagine my surprise when the next day I received a confirmation notice with a different total, they had added on shipping afterwards. I called customer service and spoke to a nice man that gave me my shipping back. This is my second order with Nordstrom Rack. The first one they screwed up so bad that I ended up canceling it and had to go to corporate to get my money back. I will not be ordering from them again to poorly run site.
I notice the UGG boots called Constantine which are listed in their anniversary sale is mixed up with their Naiyah boot by UGGs. I ordered the Constantine boot, which arrived within 4 days. I was getting ready to send another item back and noticed that the order form stated I had the Naiyah boot and charge me $119.90 for them. I called customer service and told them that my style of boot was on the box label with a picture with the Naiyah name. I told the service rep that the catalog showed different. The Constantine is rear tying boot while the Naiyah has side ties.
I wonder how many other people have been wrongly sent the wrong boot. Service rep had me on hold for awhile then came back and wanted me to send my box and boots back, even though they are the boots I wanted. She claimed Quality control needs to see the labeling mishap. Ok not sending anything until I receive the right boot (again). I recalled do to online the boots are also called by different names then the catalog items, of course this rep knows nothing either. Places me on 15 minute hold comes back and states the catalog mistaken both boots and switched the names. The store also has them called the names per catalog. The sales rep goes from clueless to all knowing after I point out the mistake.
Like many other posters here, I've unfortunately had an awful experience with the customer service department, particularly in the beauty section. I purchased an item and then noticed it was way cheaper at another store, so I looked at their price matching policy that's posted online, and that made it seem like they would be able to price match. However, upon contacting them, tongue gave me different information than what's publicly posted online, they're going off of a completely different policy than what customers see, which isn't fair. I've asked several times to see in writing what they're telling me, since I want to make sure that they're providing me legitimate information, it seems like they're just lying so they don't have to pay the difference.
Every time I ask to see proof, that question is completely avoided. I'm not sure how many times I'll have to ask before I finally get someone that understands English and is able to actually read and respond to that request. I had a great experience with the customer service department 2 years ago, which is why I'm so disappointed now, seems like it's the polar opposite of what servicing the customer should be. I actually full time in Customer Service myself, so I know how hard it can be sometimes, however I've never in my life encountered such rude, uncaring, and non-willing to help people. I wish I could rate 0 stars instead, since they don't even deserve one. Hiding information from the customers is very bad business practice. I will be taking all future purchases elsewhere, and will be regularly telling people to not shop at Nordstrom.
Nordstrom is one or shall I say was one of my favorite stores up until recently. Lately they've been making a ton of mistakes on my order. A few weeks ago something wasn't in a box that I ordered. And a few weeks before that I kept ordering a cross body bag and a different bag kept arriving. Turns out they had the wrong picture posted. They didn't do anything for all of that inconvenience. Today they sent me the wrong item. I called customer service because I was wondering how am I suppose to return a dress that I don't have a receipt for because they gave me something else. The unhelpful person on the phone put notes on the account and said when I go to return the dress they will see that he wrote a note. He didn't even offer to help me get the dress that I actually ordered. If I wanted to get JC Penney customer service I would shop at JC Penney.
Nordstrom used to be the best in the business when it comes to customer service, but over the last few years things have been going south at my once - favorite store. I recently had a package go missing -- a box that was on record as delivered by UPS. I assume that it was taken from my front gate. I got the shipment replaced (minus the generous gift-with-purchase that was the reason I originally placed the order... which didn't seem right to me), but as punishment for asking I had to endure getting chastised and almost threatened in an email from the Nordstrom department that handles lost and stolen merchandise. I really got slapped around. The writer toted up all of the lost packages I have ever reported (I have had the same Nordstrom account for 28 years, and have lived in my current home for 20 years), and assigned a dollar value to them. She then strongly suggested that I request all future deliveries to be signature required.
The clear implication of her threatening words was that I must be scamming the store. Really? That's how you treat a customer of almost 30 years? I know that a few years ago Nordstrom was victimized by a criminal ring running a scam involving merchandise ordered through a cash-back portal, which was returned to Nordstrom after buyers got the cash-back payments. I think that there was some false reporting of lost goods in that criminal case, as well. I assume that's why Nordstrom no longer does cash-back through Ebates.
But should your response to being duped be to treat all customers as suspicious? No. I was so annoyed after that email that I immediately returned several purchases to Nordstrom. Adding to my frustration with the store is their rapid decline in quality assurance. I have received too many items in shopworn condition, and clothing so carelessly packaged that it has to be cleaned and pressed before wear.
I purchased a watch and other items from Nordstrom; however, the watch shipped separately and arrived earlier than the other items. Upon opening the poorly packaged box, I noticed the security sensor was still attached to the watch band. The watch is useless with the sensor on it. I used the Nordstrom chat feature and was told that although they are very sorry for the inconvenience and understand that they "truly let (me) down", my only options were to ship the package back to them or go to a store to have it removed. Both of these options involve extra time and money. They are not reasonable solutions without compensation. When I asked for compensation (either a partial refund or future discount), they said they do not believe compensation would satisfy me. I'm not even sure what that means. Of course it would have satisfied me. It's literally the only thing that would have satisfied me.
What doesn't satisfy me is a company making an error, which made the product I paid for useless, and then asking me to take additional time and money to correct it for them without compensation. I am not a Nordstrom employee. I do not work for them. Why would I do this? I would have understood if I received this terrible response from a newly-trained customer service rep (Jessica **), but I also received the same response from a manager (Tonya **). Nordstrom used to be the gold standard for customer service but those days are over. I have spent a significant amount of money at Nordstrom over my life but I will never shop there again.
I had a gift card which was obtained because I had often shopped at a Nordstrom location in White Plains and sometimes would treat myself to a gift card that I could use on the online store. Please note from my experience that you should NEVER ask Nordstrom to pay you back in-store credit with the idea of purchasing only through them. Just get everything back in cash or back on your credit card. With the Nordstrom gift card I went ahead and ordered a pair of shoes online. When they arrived I didn't like them and decided I would return them and use the store credit to get a handbag that I liked instead which would have required much more than was on the gift card, but was very much to my taste. I waited to purchase the handbag until the refund was reapplied to my card but after waiting and waiting the card remained empty.
Annoyed that I would have to take time out to contact Nordstrom about it to find out what was going on, I went on chat with them and was subsequently informed that they had shipped a new gift card to me. However I never received anything. This is when I found out they decided to automatically ship it to the BILLING ADDRESS rather than where you're supposed to ship things - The shipping address. I now understood why I never received it. The billing address they had on file was for an old company address on our company credit card which was no longer in use. We have since moved the company to another building, but even when our employees were there we still NEVER ONCE shipped anything to that address. It was just the billing address on the company card.
Why they would send anything to a billing address is beyond me - Especially since a gift card has no billing address attached to it. That's why I used the gift card and not the old credit card. So the representative informs me that they will send a new gift card to the place where companies are supposed to ship things - The shipping address. Great. I wait and still receive nothing. What's going on. I am annoyed that I once again have to take time out of my day to contact them. I am now told that the previous representative should have reached out to me but didn't and should have told me that apparently when Nordstrom messed up and sent the gift card to the old billing address, someone there accepted the delivery and used the card for themselves. Ok... what does that have to do with me? I mean you guys messed up and sent it to the wrong address.
Well, apparently Nordstrom doesn't care at all that they messed up and sent it to the old billing address rather than the shipping address. Nordstrom doesn't care at all that they never informed me of them sending it to that address. (They send you an email saying that "Your order is on the way" to inform you of your refund being delivered, but since this was NOT AN ORDER I MADE and was just a gift card they decided to send me I didn't realize this email was about a gift card being sent to me.) Nordstrom doesn't care at all that their negligence caused them to give my money to some stranger. Nordstrom doesn't care at all that they had already told me I would get the refund and then never informed me that they changed their mind about that completely. Despite all their negligences they still expected ME to pay the price and told me that they would not give me my refund back after all.
And the cherry on top of this egregious cake is that when I expressed my very understandable displeasure at this, the representative who went by "Chris **" not only did not apologize for how I had been treated throughout, but he actually had the audacity to say "I'm sorry you feel that way"... as if it wasn't their behavior that was the problem, but that my feelings on the matter were the problem. "Excuse me?" I responded.
Since we have a house in White Plains and an apartment in Manhattan I have shopped through Nordstrom - primarily via their White Plains store for over a decade and once in a while ordered things online when we wanted things shipped to Manhattan. I have spent well over 20K in their store over the years which anyone who looked at my handbags can attest to. And yet, for a measly $85 of a refund that is owed me and they refuse to hand back to me they have forever lost me as a customer. Even Macy's treats their customers with more respect than this. And by the looks of the faces of people I tell about my experience this it seems Nordstrom may have lost more than me as a customer. One thing's for sure - At the very least no one I know will ever seek out a Nordstrom gift card again.
I normally go to the Nordstrom Rack in Westbury. This is the first time I shopped here. I found out that they have a lot in my size. I bought a shirt, tie and a socks. I was expecting that my trip to the cashier would be a breeze since I was the third person in line. It took 45 minutes for the whole payment process since there were only two cashiers. I noticed that I was overcharged on my shirt that I bought. I was expecting to pay $23.44 but my bill showed $ 49.47. I realized that if I have to go back and complain that I would have to get in line; and the line was getting longer every minute. Luckily, the cashier entertained my complaint. The shirt had two tags. She honored the higher tag price. Since I was so disappointed, I just returned all what I bought and vowed not to return to the same establishment ever again.
I am writing to you to express my extreme disappointment with the "Made To Measure" suit I was refunded today at the Cherry Hill, NJ store. Back in mid-February I was fitted for the suit and told it would be ready way before my wedding date of 5/20/17. After Nordstrom forgot to call to say it had arrived, I tried on the suit last Saturday, April 29th for the first time, nearly 12 weeks later. That day, I could barely get the pants over my legs and expressed my concern to both the sales staff, Sean, and tailor. After saying it would not be a problem, I went in today, 5/8 and the pants were once again way too tight. I am reaching out to you because this is unacceptable service and now I am scrambling to get a suit in less than 2 weeks for my wedding. I have been a long time customer @ Nordstrom, but with this experience I will never shop at Nordstrom again. For $2000.00 I expected much more from the service at Nordstrom.
I ordered my prom dress on Nordstrom in mid March and it was supposedly sent through Borderfree. However, a month and a half later, it still didn't arrive. I was patient and gave them a lot of leeway but after a month, I sent them an email to complain and question the long wait time. On the Borderfree tracking, it said it wasn't shipped yet so Nordstrom explained to me about the package being lost. However, on the Canada Post tracking, it said it had already reached a city nearby and would only take a few more days. I was so angry because I wasted a whole month when I could've been looking for another dress if I was notified earlier. TO ADD, the dress had no more sizes available anymore. But, the associate helping me through email told me there was still a small available. This was false.
The next day, I checked the site again to double check the status of the sizes available. It said Medium was still available and still in stock so I ordered as fast as I could. Only to realize the next day that their website was "updating" and a mistake was made. Thus, my order wasn't processed and I couldn't get my dress. My dress will be restocked 2 weeks before my prom so it wouldn't be enough time to wait for the shipping and alter its necessary pieces. Currently, I'm still struggling to find the right dress that 1. fits under my limited budget (under $200) and 2. appeals to me. I sent them a long email regarding my frustration and how they're putting my graduation experience in jeopardy.
I demanded a compensation as I spent countless nights desperately trying to find prom dress online and many days searching extensively in stores, only to find the prices exceeding my budget. Not only did they not provide any compensation but wasted so much of my time during this whole process of canceling orders, reordering and checking for the stocks. I'm especially disappointed of Nordstrom because it's such a large company - shouldn't their customer service match that of their sales and popularity? With so many sales, shouldn't they at least give me a discount for a different dress?
I was real skeptical when reading other reviews but once I seen the clothing I had to give it a try! The clothes were really affordable! I ordered 2 dresses and the shipment came a day early. The packaging was well put and once I opened the package it was exactly what I ordered! And the dresses fit perfectly! I love the material and the dresses seems as though it seemed expensive and I had to get it that's not from a local store. I love the website and I'm definitely ordering again!
On April 1, 2017 I placed an order at Nordstrom online for spring bedding using my Citicard. By April 3, my phone (both land and cell), and internet were blowing up that fraud had been committed with my card at Nordstrom. Alarmed, I immediately contacted the Citicard Fraud line. But there was no fraud according to the Citicard representative, only Nordstrom's extremely weird accounting practices. Unlike most merchants, Nordstrom won't accept payment UNLESS the order is shipped. Until the entire order was shipped, Nordstrom backed-out the payments making CitiCard assume fraud was involved. Even though I told the credit card rep I made these purchases, because of Nordstrom a hold was placed on my Citicard, causing havoc with accounts like Netflix that were automatically paid off the card each month.
While both Nordstrom and Citicard are at fault here, Nordstrom's unbelievably stupid policy caused my FICO score to drop by 50 points. Together with that and having to spend time changing credit cards for such accounts, I am seriously considering suing Nordstrom. They are not too big to be held accountable for policies, especially credit ones, that have a negative effect. One thing is for certain, I will NEVER shop with them again. I don't even usually shop at Nordstrom, but after much research, they had what I wanted. Beware of Nordstrom credit card policies when shopping online at least. They caused unnecessary headaches and work because they have an accounting policy that doesn't even make sense!
I placed a large order online, used my Nordstrom Visa. The order was supposedly delivered no signature etc. to an apartment complex. I never received the package and Nordstrom denied a refund. They have NOT provided me with any guidance, information, explanation etc. The purchase was significant, I filed a police report. What do I do?
Placed an order last night. Nordstrom only confirmed two out of three items. The third item was still in my shopping cart. Complained the same night. Have been told I only have two hours to cancel order. Since the order was over $100 I should have been provided with free shipping. Sending only two items made it below the free shipping amount. This morning I wanted to order the third item they didn't ship, didn't really mind to pay extra shipping. Nordstrom accessed my account and took it off. Very shady practices.
I placed an order and then found that I had made a mistake. As it had only been a few hours since I had placed the order, I decided to cancel it. I contacted the customer service chat, and the person I talked to was very unhelpful. They claimed that after 2 hours a cancellation was impossible, and to not to have a supervisor when I asked to speak with one, and would not provide any employee id number or any other identifying information. I then called their customer service, and that representative was able to help me with the assistance of her supervisor, who sent in a cancellation request. I received a refund via Paypal within a few hours. The phone rep was helpful and pleasant to deal with, and I did get a refund quickly, but I felt their live chat service was very poor. In general their return/cancellation policy seems very restrictive and difficult to deal with.
Over the last several months, I have had countless items cancelled from orders because the item was "out of stock" only to see that the very same items show back up as available on their website to be sold again and again and again. It takes about 2 weeks to get a refund so they are keeping thousands of dollars of customers MONEY interest-free. By constantly holding money on items they keep selling that they are unable to fulfill. What does the customer get for their inconvenience? Not a damn thing. An email stating important information about your order. Someone needs to look into this shady practice.
THIS NEEDS TO STOP or something needs to be compensated for the store continuously selling items that they have no plans on shipping. Over the last week I have had over 50 ITEMS cancelled out of stock to see most of them relisted for sale again. I have written emails, I had one rep working with me ONLY to vanish... stop responding. Which tells me there is more going on. I am beginning to think this is intentional way to show inflated sales.
When I heard Nordstrom decided to remove Ivanka's line, I thought, 'how immature is that?' What is this thin-skinned business coming to? I can't believe you would remove a woman's line b/c her father is the president. You watch and see... other companies will place her line in their stores and her sales will not suffer, they will skyrocket. Unfortunately, there is a reaping and sowing principle at play here; Nordstrom will reap what they have sown. I personally won't be spending any of my dollars at your restaurant or store. I don't think I'll even set foot in your business anymore.
Went to this department in Roosevelt Field Store of Nordstrom to return shoes. That went well and was quick. Then needed help with new shoes. It was slow night. At least 5 young male sales people standing around talking but not willing to or asking to help. After complaint to register person, a young female clerk finally showed a willingness to help me out.
I ordered a pair of black hunter rain boots and upon opening the box noticed that there were scuffs on the sides of the boots which then prompted me to turn the boots over to find that the tread pattern had begun to disappear. YUCK! How do you send out used rain boots to customers? I am sadly disappointed with Nordstrom. While mistakes do happen the customer service rep. was apathetic and offered nothing to compensate me for being inconvenienced by Nordstrom's mishap. It's really such a shame that Nordstrom seems to be failing in both its ability to deliver products to customers and to have adequate customer service.
I am sick and tired of this political stunt coming into play where I shop most. Nordstrom refuses to sell Ivanka Trump's line of clothes for no reason. For they claim it was low sales. I doubt it because I buy her brand and love them. It is purely political and I am sick and tired of racism being reversed to ** young successful women. She does not deserve this treatment. Her quality product speaks for themselves. She has a great line of clothes. If it was a ** designer who was treated this way there would be protesting, shouting, and preventing people shopping in the store. This is disgraceful, un-American and plain racist. Remember RACISM works both ways. ** are being racially profiled such as Ivanka, young successful and **. Shame on Nordstrom. I will never step into their store.
Nordstrom expert review by ConsumerAffairs
Nordstrom, Inc. started as a small shoe store in Seattle in 1901. The company now has brick-and-mortar stores throughout the United States and Canada.
- Selection: Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The website lists women’s sizes 4.5 to 13 and has a “4 and smaller” category as well as a “14 and above” category.
- Individualized returns: Nordstrom does not have an official return policy. Instead, the company works with individual customers to make sure they are satisfied.
- Videos: The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. They have videos for fitting shoes and boots and for cleaning suede and leather shoes.
- POP-IN: Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. Customers looking for unique pieces can watch for these special events.
- Best for: The Nordstrom website carries shoes for adults and children and is best for bust adults, professionals, fashion lovers and hard-to-fit individuals.
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Nordstrom Company Information
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