Nordstrom Reviews

Nordstrom stole my money, I did not receive my items, and they will not recover them. It’s so sad. It was a 500 dollar item that I didn’t receive. It’s sad cause I’ve been shopping at Nordstrom since I was a kid. 😑

Birthday Gift ordered on time, never arrived! Nordstrom as big as they are, continue using a Fraudulent Shipping Partner called TFORCE LOGISTICS and that says enough honestly. I ordered an item on Wednesday and immediately was told my item would arrive Friday, April 11th. This Shipping Partner that Nordstrom selected attempted to deliver my package earlier at 9:40PM, which is an unusual delivery time... to sum it up I get an email saying, "Sorry we missed you" and that they will attempt to deliver the next business day, which is the actual delivery day of Friday, April 11th.

I would give zero stars if I could!! I am convinced that their returns department steals shipments or makes up any excuse to not return an item and keeps it for themselves. I received a different item than what I ordered, so I did what any normal person would do. I returned the item and chose "wrong item" as the return code. Nordstrom is refusing to refund my money saying it was not a Nordstrom item. I RETURNED THE SAME ITEM THAT I RECEIVED!! How is this not a Nordstrom item?? It was a $500 item! This is just one of the many issues I have had with doing returns. I was hopeful that since they switched to FedEx and updated the return system that things would be better. NOPE!

I wish I could give it negative five stars! I used to love Nordstrom, but in the past few months/years, every online order has been a letdown—defective items, missing pieces, and more. Extremely disappointing!

I returned some older boots I never wore and got a return label from them. After many weeks and calls I was told "they could not confirm what was in the box" and i would not be getting a refund or credit or returned back. I've never heard this reason in the history of returns at any store. They would not return them to me and said they were "destroyed". What a waste. Apparently it's in their small print that they have the right to do this. I will never shop there again. I could have sold them online for at least half the price! They brag about their "generous return policy". Ha! I bet someone is wearing them in customer returns!

For Christmas I ordered a pair of shoes from Nordstrom that never arrived, despite their claim it was delivered. Our entrance cameras confirmed no delivery on the stated day. When I reported this, Nordstrom insisted the shoes were delivered and refused to help. Later, I received an email saying my credit card had been refunded—another lie. After numerous emails, I was told someone else was reimbursed with a gift card for my purchase. Completely unacceptable. This experience was a nightmare. Nordstrom’s customer service is dismissive and dishonest. I will never shop with them again.

Their cancellation policy is an absolute joke. I called customer service 6 minutes after placing an order to update the address, and they said it was too late because it was shipping. IT'S BEEN 6 MINUTES. Absolute joke of a company.

Terribly disappointed in the Nordstrom fulfillment process. Placed an order for a pair of Valentino shoes on 12/20, with the website showing that 2 were in stock, and 4 days later did I get a notice saying the order was cancelled for being out of stock. It was likely being shipped from a store and the process was too slow to fulfill and likely all the available pairs were bought in person at the store. The clerks are not concerned about fulfilling such shipped-from-store orders, because they would rather have the commission or customer interactions from those buying in store. I have to wait a week now for $700 to fall off of my card, and not only that, these shoes are completely sold out everywhere now. Completely tacky, the only email I get just is a header reading “Sorry,” as if it’s not a big deal.

Terrible shipping internationally. NO INFO at all, NO USEFUL TRACKING. My package has sat for 8 days somewhere in Illinois. DO NOT SHOP NORDSTROM. I get no information from shipping company ESW. Awful awful company.

I ordered several items for Christmas and received a notice that they had been delivered at 7:40 pm. The cameras did not ping and the package was not by the garage where they said it would be. I spoke to my mail carrier who usually delivers early in the day. She said to call the postal supervisor. The tracking number said the package had been delivered to an address in Riverside, CA. I live in Georgia. I received one item in the order 4 days later, but 4 items were redirected. I called Nordstrom and reported the problem. They said they would fix it. Later I received 4 separate emails stating they had refunded my money minus 4 x $9.95 return label fee. I never touched the products to return. This required another customer service call to get those fees refunded. I am extremely disappointed with Nordstrom- After reading several reviews, I believe someone on their end is redirecting packages. I don’t plan on giving them anymore business.