Nordstrom Reviews

Their Salespeople make 20% commission. Returns come back out of that salesperson's commission. Therefore, Nordstrom pays salespeople a low hourly wage, as the commission is added to the low rate, much like waitstaff needs tips. As the minimum wage went up, rather than Nordstrom make logical decisions to protect their once good name, they chose to trick people into buying items they once felt were somewhat guaranteed... And people find that out the hard way when they try to return items that are defective. The new employees never knew Nordstrom for what it was, and don't know that it was once owned by a family, not these new vulture capitalists that have made Nordstrom the most miserable place ever to be ridiculed and mocked by callous salespeople that seem to be in a competition to be as rude and degrading to the consumer as possible.

I am badly hurt by the way that I was abused by the employees at Nordstrom, and fear for my safety for coming out and explaining the possible reasoning for them allowing their salespeople to act so despicably. If you are a victim of maltreatment from Nordstrom, as another poster stated, please know that you are not alone. Another poster mentioned that these are signs of end of days...and nothing could be closer to the truth... As I had always felt safe and valued as a customer in Nordstrom... A home away from home. To now feel that I have just been through some type of hell with vile demons laughing at me as I explained that the salesperson told me if my purchase didn't work out, just bring it back... I had never needed or tried to return anything in the 30 years that I was myself a customer...

Now my entire family and friend group will never go there again after what they did to me... And please know what I learned as I researched the handbag I tried to return for falling apart... That the once fun and famous Anniversary Sale is full of second rate items that are not actual items carried in the store previously, or regularly. They are cheap versions of brands that they carry... And they put a few in each store for the sale... They never intend on accepting that merchandise as a return.

I contacted Nordstrom with all the pictures and proof that my package was not delivered. But they say, they are not responsible for the courier drivers, and the update is final. Since Nordstrom has taken it upon themselves to frustrate me this past two days for deciding to spend my money on their website I have spoken to over 10 different people regarding this. Nordstrom says that they are not able to refund me as the package already says it was delivered. I do not know what happened to using a professional delivery company that can be accounted for. You choose to give my package to a delivery company that have not be heard of, and now you saying you do not have control over the delivery company. Do not patronize Nordstrom. They willingly steal your money. They are thieves in broad day light!!!

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service I have received from your company in relation to my recent order, as detailed below. Not only have I never received the items I ordered, but I was also overcharged for the purchase. I kindly request that you take immediate action to address this matter and provide a full refund as per the relevant consumer protection laws.

Total Amount Paid: $2625.

Item #6564591

Item #6564590

On l5/17/2023, I placed an online order with your company, order number **, for the above-mentioned items. I paid the total amount of [Amount Paid] via PayPal. Despite waiting for an extended period, the items never arrived at my designated delivery address. I have diligently checked my mailbox, front porch, and have made inquiries with my neighbors, but the package was nowhere to be found. In an attempt to resolve this issue, I contacted your customer service department via the provided email address, ** as stated in your refund denial response. However, I have not received any response or assistance in resolving this matter.

I would like to bring your attention to the following consumer protection laws, which protect customers like me from unfair practices and guarantee our rights:

The Uniform Commercial Code (UCC) - As adopted by most states, the UCC governs commercial transactions and imposes an implied warranty of merchantability, ensuring that goods sold are fit for their intended purpose and are of reasonable quality.

Based on the aforementioned laws, it is clear that your company has not fulfilled its obligations to deliver the purchased items or provide a satisfactory resolution to my complaint. This amounts to a violation of my consumer rights and an unfair trade practice.

In light of the above circumstances, I kindly request the following actions to be taken immediately:

Provide a written response within [reasonable time, e.g., 10 business days] from the receipt of this complaint, acknowledging the issue and confirming the refund process.

I have also copied Nordstrom Corporate Communications on this email to ensure that the matter is brought to their attention:

Email: NordstromPR@Nordstrom.com

If I do not receive a satisfactory resolution within the specified timeframe, I will be left with no choice but to escalate this matter further. This may include filing a complaint with the appropriate consumer

Marcus **

They offer nothing to compensate their customers for a mistake on their end. They did not even care to ask for a picture of the damage. I now have to wait another 4 days or so for my replacement item after already waiting for the arrival the first time. And I have to make sure and go out of my way to mail out the damaged item. I have seen other companies just tell you to throw the damaged item away or donate it for their inconvenience. I should have just bought the item elsewhere.