3.6/5 (289 reviews)

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Overall Rating3.6 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 25, 2023

Subject: Complaint and Request for Refund - Order Number: **

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service I have received from your company in relation to my recent order, as detailed below. Not only have I never received the items I ordered, but I was also overcharged for the purchase. I kindly request that you take immediate action to address this matter and provide a full refund as per the relevant consumer protection laws.

Order Details:
Order number: **
Order Date: 5/17/2023

Total Amount Paid: $2625.

Items Ordered:
JM WESTON Chelsea Boot (Men)

Item #6564591

JM WESTON Golf Montant Lace-Up Boot (Men)

Item #6564590

Timeline of Events:

On l5/17/2023, I placed an online order with your company, order number **, for the above-mentioned items. I paid the total amount of [Amount Paid] via PayPal. Despite waiting for an extended period, the items never arrived at my designated delivery address. I have diligently checked my mailbox, front porch, and have made inquiries with my neighbors, but the package was nowhere to be found. In an attempt to resolve this issue, I contacted your customer service department via the provided email address, ** as stated in your refund denial response. However, I have not received any response or assistance in resolving this matter.

Consumer Protection Laws:

I would like to bring your attention to the following consumer protection laws, which protect customers like me from unfair practices and guarantee our rights:

The Federal Trade Commission Act (FTC Act) - Section 5(a) of the FTC Act prohibits unfair or deceptive acts or practices in or affecting commerce.
The Consumer Rights Act - Under this act, consumers have the right to receive goods they have purchased, and any discrepancies or issues with the goods must be resolved promptly by the seller.
The Fair Credit Billing Act (FCBA) - This act protects consumers against unauthorized charges and billing errors, providing the right to dispute and seek correction of inaccurate charges.

The Uniform Commercial Code (UCC) - As adopted by most states, the UCC governs commercial transactions and imposes an implied warranty of merchantability, ensuring that goods sold are fit for their intended purpose and are of reasonable quality.

Based on the aforementioned laws, it is clear that your company has not fulfilled its obligations to deliver the purchased items or provide a satisfactory resolution to my complaint. This amounts to a violation of my consumer rights and an unfair trade practice.

Requested Action:

In light of the above circumstances, I kindly request the following actions to be taken immediately:

Provide a full refund of the total amount paid, [Amount Paid], for order number **.
Investigate the matter thoroughly to determine the reason for the non-delivery and take appropriate measures to prevent such occurrences in the future.

Provide a written response within [reasonable time, e.g., 10 business days] from the receipt of this complaint, acknowledging the issue and confirming the refund process.

I have also copied Nordstrom Corporate Communications on this email to ensure that the matter is brought to their attention:

Nordstrom Corporate Communications
1700 7th Ave.
Ste. 1500
Seattle WA 98101


If I do not receive a satisfactory resolution within the specified timeframe, I will be left with no choice but to escalate this matter further. This may include filing a complaint with the appropriate consumer

Marcus **

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Verified Reviewer
Original review: May 9, 2023

I ordered a bathing suit and expedited the shipping to have it in time for a trip. It was a bikini set, but they sent the wrong bottoms. It was completely different from the picture on the website and confirmation email (flowers instead of stripes) and didn’t match the top. I tried to chat with the customer service department to get some help. They refused to correct the mistake/help and kept passing me from rep to rep! Completely disappointing experience and huge waste of time and money! I cannot believe that a company as big and reputable as Nordstrom doesn’t spend a little more time ensuring their customer service is up to par! Never using them again!

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    Verified Reviewer Verified Buyer
    Original review: March 9, 2023

    I ordered clothing that arrived stained and damaged. I had to spend about 20 mins in a chat to get the issue "resolved". They offered me a refund or to replace the item, but I have to print a shipping label and mail out the old item. I don't have a printer at home and have to spend my own time and money for their inconvenience. They also only ship with USPS, there is no other option.

    They offer nothing to compensate their customers for a mistake on their end. They did not even care to ask for a picture of the damage. I now have to wait another 4 days or so for my replacement item after already waiting for the arrival the first time. And I have to make sure and go out of my way to mail out the damaged item. I have seen other companies just tell you to throw the damaged item away or donate it for their inconvenience. I should have just bought the item elsewhere.

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    Verified Reviewer Verified Buyer
    Original review: Feb. 15, 2023

    I ordered some Air Force Ones in January and they never even got delivered. The tracking status was never updated. I kept in contact with customer service and they were unhelpful in telling me where is my package. Finally, the last rep said it got lost in transit and I will have to wait in a refund. I asked for a refund along with asking for a gift card, and was told “we don’t give those.” (This is Nordstrom for goodness sake! I should’ve just ordered from Foot Locker). I used Nordstrom because I had a gift card and I felt safe in knowing I would definitely get what I ordered. Nope nothing. Now I missed the Valentine's gift I was gifting. Very unhappy with dependability and service.

    3 people found this review helpful
    Verified Reviewer
    Original review: Dec. 23, 2022

    If I Could leave a negative star I would... I have had an absolute NIGHTMARE experience ALL between 12/16 and 12/23 Starting with looking like a credit criminal trying to pass a fake card because there was a "restriction" on the card I had JUST opened to, being treated like a criminal, criminal because the associate did NOT take off the magnetic strip on the perfume and the alarm going off NOT once but TWICE... Then being told off when on a text chat, hung up on by the credit department, now a $1600.00 Christian Louboutin purse is just LOST in the mail and NO big deal we'll process a refund in 5 to 7 days and if I wanna buy another one I can "END CHAT" is what I got... Really?

    In a time that the economy is awful I spent over $2,000 dollars in less than a week and get treated like absolute GARBAGE the one person who helped a supervisor by the name of JACKSON that I spoke to was helpful but I can tell you from personal experience NORDSTROMS is GOD AWFUL and just to make sure I will repost a negative review about this until I get some sort of call...

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    Verified Reviewer
    Original review: Nov. 30, 2022

    I have had Ugg boots in the cart for couple of days. Today I got an email from Nordstrom saying that the item in the cart now on sale. So I thought that 25% is a pretty good discount and I decided to make a purchase. When I went by a link, I was not able to find a coupon or automatic discount. So I called Nordstrom customer service. The representative said that it was a mistake, read a passage from the conditions saying that basically Nordstrom can have mistakes in description, price, etc. and they can always correct mistakes even after the purchase is complete! Have you ever seen a bigger fraud?! They are saying that Nordstrom can send you an advertisement and it can be just their mistake or even done on purpose to draw your attention, however, Nordstrom will never be responsible for that! How do you like this?!

    6 people found this review helpful
    Verified Reviewer
    Original review: Nov. 11, 2022

    OMG I placed an order, it will be a week tomorrow & it still hasn't shipped. I talked to Customer Service asking why this order hasn't shipped. She could not give me a definitive response. She told me it's shipping from Riverside, CA 20 miles from my delivery address. This order should have shipped 3 days after the order was placed. Very disappointed in how Nordstrom ships orders. This is the 2nd time I've had delayed shipping. My best advice just to one of their stores so you won't experience the headache I'm having about this order. Nordstrom's need to hire a more suitable Logistics Department & Manager.

    4 people found this review helpful
    Verified Reviewer
    Original review: Nov. 2, 2022

    Nordstrom is going the cheap route by using OnTrac as their delivery service. OnTrac, for my location (a store front in a busy downtown) leaves packages on the public sidewalk, outside of normal & posted retail hours. In this instance, OnTrac & Nordstrom swear up & down that the package was delivered. No surprise - the package was not received. Nordstrom is refusing to refund, despite this unethical delivery method. Nordstrom is no longer a great retail store. Now, they are one of the worst. My advise - shop somewhere/anywhere else.

    4 people found this review helpful
    Verified Reviewer
    Original review: Sept. 19, 2022

    Nordstrom barely has anything high end or of good quality but I decided to give them a try with a pair of Bottega shoes. I ordered the shoes and when they arrived they did not come in the original Bottega Veneta box. They came in a Nordstrom box with wrinkled packaging and without the original wraps for the shoes. The strings were taped up. As a person who purchases high end luxury items this was the first time I’ve seen this. Being that the packaging is just as important as the item and being a content creator, I planned to unbox these but could not. I was very disappointed. I called customer service to see if the original box could be sent and was told no. I’ll be returning these and ordering directly from Bottega. Horrible customer service, these shoes are not cheap.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 12, 2022

    I was surprised to learn that Nordstrom allows pets on a leash in their stores. Could end up being very unsanitary!! Not to mention that an animal can get agitated in a crowded indoor environment that they are not familiar with and be hostile or worse bite a customer. And not all owners keep their pets fastidious so what about their germs? Although I love pets what about other shoppers who want to shop only with other people? I think this is a poorly thought out policy and should be revisited with an eye towards reversing it.

    5 people found this review helpful
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    Nordstrom author review by ConsumerAffairs Research Team

    Nordstrom, Inc. started as a small shoe store in Seattle in 1901. The company now has brick-and-mortar stores throughout the United States and Canada.

    • Selection: Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The website lists women’s sizes 4.5 to 13 and has a “4 and smaller” category as well as a “14 and above” category.

    • Individualized returns: Nordstrom does not have an official return policy. Instead, the company works with individual customers to make sure they are satisfied.

    • Videos: The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. They have videos for fitting shoes and boots and for cleaning suede and leather shoes.

    • POP-IN: Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. Customers looking for unique pieces can watch for these special events.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Nordstrom Company Information

    Company Name: