Nordstrom Reviews

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About Nordstrom

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Nordstrom operates department stores and e-commerce platforms. The retailer offers apparel, footwear, accessories and beauty products. Established in 1901, the company also offers personalized styling services and a loyalty program.

Pros
  • High-quality products
  • Flexible return policy
  • Wide variety of merchandise
Cons
  • Order fulfillment issues
  • Inconsistent pricing
  • Long wait times for support

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Nordstrom Reviews

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    How do I know I can trust these reviews about Nordstrom?
    • 4,648,778 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed April 18, 2025

    Nordstrom stole my money, I did not receive my items, and they will not recover them. It’s so sad. It was a 500 dollar item that I didn’t receive. It’s sad cause I’ve been shopping at Nordstrom since I was a kid. 😑

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 12, 2025

    Birthday Gift ordered on time, never arrived! Nordstrom as big as they are, continue using a Fraudulent Shipping Partner called TFORCE LOGISTICS and that says enough honestly. I ordered an item on Wednesday and immediately was told my item would arrive Friday, April 11th. This Shipping Partner that Nordstrom selected attempted to deliver my package earlier at 9:40PM, which is an unusual delivery time... to sum it up I get an email saying, "Sorry we missed you" and that they will attempt to deliver the next business day, which is the actual delivery day of Friday, April 11th.

    So next business day come no update so I call them asking what's going on and that the driver attempted to deliver early without the details of you, can't enter our community without calling after 5 PM because unless you go in behind a car, which is unlikely at that time you need to call to be let in. System updates and package is out for delivery... they ignored that it needed to be delivered by 5 PM and had an estimated delivery time of 8 PM.

    Here it is the next day still no package and Nordstrom does nothing and didn't try to replace the order to be expedite it. I've reported this company to Nordstrom after the cut-off time... NOTHING! Contacted the Shipping Partner... NO HELP! Contacted Nordstrom today and received a scripted apology with no solution as to what they will be doing and now after ruining what was supposed to be a Birthday gift, they want me to wait until next Wednesday, April 16th to report it stolen/missing although I have receipts that those company is clearly fraudulent from all the complaints that got them a 1.7 Google rating. No longer ordering from Nordstrom until they fix their customer service and who they choose to partner with, which is unlikely.

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      Reviewed April 11, 2025

      I would give zero stars if I could!! I am convinced that their returns department steals shipments or makes up any excuse to not return an item and keeps it for themselves. I received a different item than what I ordered, so I did what any normal person would do. I returned the item and chose "wrong item" as the return code. Nordstrom is refusing to refund my money saying it was not a Nordstrom item. I RETURNED THE SAME ITEM THAT I RECEIVED!! How is this not a Nordstrom item?? It was a $500 item! This is just one of the many issues I have had with doing returns. I was hopeful that since they switched to FedEx and updated the return system that things would be better. NOPE!

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      Reviewed March 25, 2025

      I wish I could give it negative five stars! I used to love Nordstrom, but in the past few months/years, every online order has been a letdown—defective items, missing pieces, and more. Extremely disappointing!

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      Customer ServicePrice

      Reviewed Feb. 28, 2025

      I returned some older boots I never wore and got a return label from them. After many weeks and calls I was told "they could not confirm what was in the box" and i would not be getting a refund or credit or returned back. I've never heard this reason in the history of returns at any store. They would not return them to me and said they were "destroyed". What a waste. Apparently it's in their small print that they have the right to do this. I will never shop there again. I could have sold them online for at least half the price! They brag about their "generous return policy". Ha! I bet someone is wearing them in customer returns!

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      Customer Service

      Reviewed Jan. 8, 2025

      For Christmas I ordered a pair of shoes from Nordstrom that never arrived, despite their claim it was delivered. Our entrance cameras confirmed no delivery on the stated day. When I reported this, Nordstrom insisted the shoes were delivered and refused to help. Later, I received an email saying my credit card had been refunded—another lie. After numerous emails, I was told someone else was reimbursed with a gift card for my purchase. Completely unacceptable. This experience was a nightmare. Nordstrom’s customer service is dismissive and dishonest. I will never shop with them again.

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      Customer Service

      Reviewed Dec. 31, 2024

      Their cancellation policy is an absolute joke. I called customer service 6 minutes after placing an order to update the address, and they said it was too late because it was shipping. IT'S BEEN 6 MINUTES. Absolute joke of a company.

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      Customer Service

      Reviewed Dec. 24, 2024

      Terribly disappointed in the Nordstrom fulfillment process. Placed an order for a pair of Valentino shoes on 12/20, with the website showing that 2 were in stock, and 4 days later did I get a notice saying the order was cancelled for being out of stock. It was likely being shipped from a store and the process was too slow to fulfill and likely all the available pairs were bought in person at the store. The clerks are not concerned about fulfilling such shipped-from-store orders, because they would rather have the commission or customer interactions from those buying in store. I have to wait a week now for $700 to fall off of my card, and not only that, these shoes are completely sold out everywhere now. Completely tacky, the only email I get just is a header reading “Sorry,” as if it’s not a big deal.

      The order I have been expecting is completely canceled and with no way of ever ordering again. I even use my last double point day. At least Bergdorf’s and Neiman Marcus give you a discount on a future purchase if they cancel your order. I hate Nordstrom and would rather cancel my account and never attempt to buy anything of value online there again.

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      Reviewed Dec. 18, 2024

      Terrible shipping internationally. NO INFO at all, NO USEFUL TRACKING. My package has sat for 8 days somewhere in Illinois. DO NOT SHOP NORDSTROM. I get no information from shipping company ESW. Awful awful company.

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      Customer Service

      Reviewed Dec. 15, 2024

      I ordered several items for Christmas and received a notice that they had been delivered at 7:40 pm. The cameras did not ping and the package was not by the garage where they said it would be. I spoke to my mail carrier who usually delivers early in the day. She said to call the postal supervisor. The tracking number said the package had been delivered to an address in Riverside, CA. I live in Georgia. I received one item in the order 4 days later, but 4 items were redirected. I called Nordstrom and reported the problem. They said they would fix it. Later I received 4 separate emails stating they had refunded my money minus 4 x $9.95 return label fee. I never touched the products to return. This required another customer service call to get those fees refunded. I am extremely disappointed with Nordstrom- After reading several reviews, I believe someone on their end is redirecting packages. I don’t plan on giving them anymore business.

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      Nordstrom author review by ConsumerAffairs Research Team

      Nordstrom, Inc. started as a small shoe store in Seattle in 1901. The company now has brick-and-mortar stores throughout the United States and Canada.

      • Selection: Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The website lists women’s sizes 4.5 to 13 and has a “4 and smaller” category as well as a “14 and above” category.

      • Individualized returns: Nordstrom does not have an official return policy. Instead, the company works with individual customers to make sure they are satisfied.

      • Videos: The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. They have videos for fitting shoes and boots and for cleaning suede and leather shoes.

      • POP-IN: Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. Customers looking for unique pieces can watch for these special events.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Nordstrom Company Information

      Company Name:
      Nordstrom
      Website:
      shop.nordstrom.com