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Reviewed Nov. 3, 2023
I haven't used my Nordstrom card in about a year and a half. I am trying to buy UGG boots for my daughter for Christmas and I am having a major hard time. I try to get the order through online and it says something is wrong with my card or my address many times over. Nothing is wrong. I call them and get disconnected a few times. I have been trying since 7am yesterday. I am so done. I'll buy them somewhere else. I think this is an omen not to be charged a phenomenal finance fee from this credit card. Forget it. I'm done.
Reviewed Aug. 27, 2023
Please stop saying that you were discriminated against by Nordstrom. By reading the online reviews that show all of the Nordstrom stores across the USA, and my personal experience, it is clear that Nordstrom is horrible to all people, no matter the amount of melanin. They do not have a return policy posted, as they once had a good return policy, and that was why I chose to shop there, and know that I was making a good purchase. They now refuse to return anything unless it is brand new, within 30 days of purchase, in person.
Their Salespeople make 20% commission. Returns come back out of that salesperson's commission. Therefore, Nordstrom pays salespeople a low hourly wage, as the commission is added to the low rate, much like waitstaff needs tips. As the minimum wage went up, rather than Nordstrom make logical decisions to protect their once good name, they chose to trick people into buying items they once felt were somewhat guaranteed... And people find that out the hard way when they try to return items that are defective. The new employees never knew Nordstrom for what it was, and don't know that it was once owned by a family, not these new vulture capitalists that have made Nordstrom the most miserable place ever to be ridiculed and mocked by callous salespeople that seem to be in a competition to be as rude and degrading to the consumer as possible.
I am badly hurt by the way that I was abused by the employees at Nordstrom, and fear for my safety for coming out and explaining the possible reasoning for them allowing their salespeople to act so despicably. If you are a victim of maltreatment from Nordstrom, as another poster stated, please know that you are not alone. Another poster mentioned that these are signs of end of days...and nothing could be closer to the truth... As I had always felt safe and valued as a customer in Nordstrom... A home away from home. To now feel that I have just been through some type of hell with vile demons laughing at me as I explained that the salesperson told me if my purchase didn't work out, just bring it back... I had never needed or tried to return anything in the 30 years that I was myself a customer...
Now my entire family and friend group will never go there again after what they did to me... And please know what I learned as I researched the handbag I tried to return for falling apart... That the once fun and famous Anniversary Sale is full of second rate items that are not actual items carried in the store previously, or regularly. They are cheap versions of brands that they carry... And they put a few in each store for the sale... They never intend on accepting that merchandise as a return.
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Reviewed Aug. 11, 2023
I received a delivery with two missing items. The box was only sealed with clear tape. You can see where the tape was sliced at the ends when they took my items and re taped with the same regular clear tape. One of the missing items was a $1000 pair of Gucci shoes. NORDSTROM has concluded I am liable for the missing items and telling me they see it delivered. I am so upset and traumatized. This is unacceptable.
Reviewed July 23, 2023
I have been the victim of Nordstrom's online shenanigan practices twice. This is the second time I've tried to order merchandise online, where they've charged my card and several days later send an email stating my order has been canceled. However, the charge will not be applied back to my credit card until 5-7 days. Poor industry practices.
Reviewed July 6, 2023
Nordstrom's website failed to process my payment (that's what error message was saying) but I still got charged (twice). Website is full of bugs and the highest level of management Rep, named Cesar took 0 responsibility but he/they kept repeating that within 3 days my bank is gonna refund my money back... Me: "I paid for the item and I should be receiving the item I paid for.. As a customer I did everything as needed.. Now you fix your side of the issue.." His/their response: "Within 3 days you will get a refund..." Hmm... Ok my guy. Now I have low balance, 2 charges, not getting the item I was ordering to cheer myself up a lil...Bravissimo.. Thank you for your help.. Take responsibilities, Fix technical (and not only) issues or you can just disappear from the market... I wish you more empathy and less ignorance (professionalism).
Reviewed June 22, 2023
Nordstrom is the worst company ever. I placed an order #** for a bag worth $433.50 on June 17th 2023. I got a notification that my package was out for delivery on June 20th with a delivery company called UDS. I have never heard of them. Nobody rang the bell, or contacted me. I got a notification from Nordstrom that package was delivered to my mail room, not my apartment, as I had indicated my complete address as I work from home. I went to the mail room, and there was no package there for me. The courier company had left a picture with a proof of delivery that belongs to someone else and was delivered by FedEx on the 4th floor. The package has a different name on it, and was in a FedEx envelope. How does a bag fit in an envelope?
I contacted Nordstrom with all the pictures and proof that my package was not delivered. But they say, they are not responsible for the courier drivers, and the update is final. Since Nordstrom has taken it upon themselves to frustrate me this past two days for deciding to spend my money on their website I have spoken to over 10 different people regarding this. Nordstrom says that they are not able to refund me as the package already says it was delivered. I do not know what happened to using a professional delivery company that can be accounted for. You choose to give my package to a delivery company that have not be heard of, and now you saying you do not have control over the delivery company. Do not patronize Nordstrom. They willingly steal your money. They are thieves in broad day light!!!
Reviewed May 25, 2023
Subject: Complaint and Request for Refund - Order Number: **
I am writing to express my deep dissatisfaction with the service I have received from your company in relation to my recent order, as detailed below. Not only have I never received the items I ordered, but I was also overcharged for the purchase. I kindly request that you take immediate action to address this matter and provide a full refund as per the relevant consumer protection laws.Order Details:
Order number: **
Order Date: 5/17/2023
Total Amount Paid: $2625.Items Ordered:
JM WESTON Chelsea Boot (Men)
10US / 9UKM, BERGERONNETE
Item #6564591JM WESTON Golf Montant Lace-Up Boot (Men)
9US / 8UKM, BLACK
Item #6564590Timeline of Events:
On l5/17/2023, I placed an online order with your company, order number **, for the above-mentioned items. I paid the total amount of [Amount Paid] via PayPal. Despite waiting for an extended period, the items never arrived at my designated delivery address. I have diligently checked my mailbox, front porch, and have made inquiries with my neighbors, but the package was nowhere to be found. In an attempt to resolve this issue, I contacted your customer service department via the provided email address, ** as stated in your refund denial response. However, I have not received any response or assistance in resolving this matter.Consumer Protection Laws:
I would like to bring your attention to the following consumer protection laws, which protect customers like me from unfair practices and guarantee our rights:The Federal Trade Commission Act (FTC Act) - Section 5(a) of the FTC Act prohibits unfair or deceptive acts or practices in or affecting commerce.
The Consumer Rights Act - Under this act, consumers have the right to receive goods they have purchased, and any discrepancies or issues with the goods must be resolved promptly by the seller.
The Fair Credit Billing Act (FCBA) - This act protects consumers against unauthorized charges and billing errors, providing the right to dispute and seek correction of inaccurate charges.
The Uniform Commercial Code (UCC) - As adopted by most states, the UCC governs commercial transactions and imposes an implied warranty of merchantability, ensuring that goods sold are fit for their intended purpose and are of reasonable quality.
Based on the aforementioned laws, it is clear that your company has not fulfilled its obligations to deliver the purchased items or provide a satisfactory resolution to my complaint. This amounts to a violation of my consumer rights and an unfair trade practice.Requested Action:
In light of the above circumstances, I kindly request the following actions to be taken immediately:Provide a full refund of the total amount paid, [Amount Paid], for order number **.
Investigate the matter thoroughly to determine the reason for the non-delivery and take appropriate measures to prevent such occurrences in the future.
Provide a written response within [reasonable time, e.g., 10 business days] from the receipt of this complaint, acknowledging the issue and confirming the refund process.
I have also copied Nordstrom Corporate Communications on this email to ensure that the matter is brought to their attention:Nordstrom Corporate Communications
1700 7th Ave.
Seattle WA 98101
If I do not receive a satisfactory resolution within the specified timeframe, I will be left with no choice but to escalate this matter further. This may include filing a complaint with the appropriate consumer
Reviewed May 9, 2023
I ordered a bathing suit and expedited the shipping to have it in time for a trip. It was a bikini set, but they sent the wrong bottoms. It was completely different from the picture on the website and confirmation email (flowers instead of stripes) and didn’t match the top. I tried to chat with the customer service department to get some help. They refused to correct the mistake/help and kept passing me from rep to rep! Completely disappointing experience and huge waste of time and money! I cannot believe that a company as big and reputable as Nordstrom doesn’t spend a little more time ensuring their customer service is up to par! Never using them again!
Reviewed March 9, 2023
I ordered clothing that arrived stained and damaged. I had to spend about 20 mins in a chat to get the issue "resolved". They offered me a refund or to replace the item, but I have to print a shipping label and mail out the old item. I don't have a printer at home and have to spend my own time and money for their inconvenience. They also only ship with USPS, there is no other option.
They offer nothing to compensate their customers for a mistake on their end. They did not even care to ask for a picture of the damage. I now have to wait another 4 days or so for my replacement item after already waiting for the arrival the first time. And I have to make sure and go out of my way to mail out the damaged item. I have seen other companies just tell you to throw the damaged item away or donate it for their inconvenience. I should have just bought the item elsewhere.
Reviewed Feb. 15, 2023
I ordered some Air Force Ones in January and they never even got delivered. The tracking status was never updated. I kept in contact with customer service and they were unhelpful in telling me where is my package. Finally, the last rep said it got lost in transit and I will have to wait in a refund. I asked for a refund along with asking for a gift card, and was told “we don’t give those.” (This is Nordstrom for goodness sake! I should’ve just ordered from Foot Locker). I used Nordstrom because I had a gift card and I felt safe in knowing I would definitely get what I ordered. Nope nothing. Now I missed the Valentine's gift I was gifting. Very unhappy with dependability and service.
Nordstrom author review by ConsumerAffairs Research Team
Nordstrom, Inc. started as a small shoe store in Seattle in 1901. The company now has brick-and-mortar stores throughout the United States and Canada.
Selection: Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The website lists women’s sizes 4.5 to 13 and has a “4 and smaller” category as well as a “14 and above” category.
Individualized returns: Nordstrom does not have an official return policy. Instead, the company works with individual customers to make sure they are satisfied.
Videos: The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. They have videos for fitting shoes and boots and for cleaning suede and leather shoes.
POP-IN: Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. Customers looking for unique pieces can watch for these special events.
Nordstrom Company Information
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