Nordstrom Reviews

When you call the customer help line your call is forwarded to **. They have zero knowledge about the English language. I have never been treated so rudely in my life. I bought UGGS and received junk. I have returned stuff because it's garbage.

I ordered online Jo Malone body mist. I live in Pennsylvania. I couldn’t figure out why it takes so long to receive a package 2 weeks or more. Still waiting. So I tracked the package. Turns out it is being sent from San Pablo California which is on the other side of the country. I am now suspicious as to the freshness and quality of the product. Nordstrom at one time was a reliable store with great customer service. No longer. I will avoid ordering online from this store in the future.

My Account was open in 2019. As you see on picture never late for my payments. All of the sudden they decide to close my account without any notice. No email, no mail. No phone call. What they did not forget is to report to my credit bureau. I gave them a call and ask them to take me out of platform because it was their fault, and guess what I heard. "Sorry, we can’t do anything." Don't open store card with them, they can’t be trusted. Sincerely Shorena

I have been a Nordstrom cardholder since the 1980s. They have now upped the monthly interest rate to 33.15%! That is robbery. I will cut up my card, close my account and never shop at Nordstrom again.

I have been a long-time customer of Nordstrom/Nordstrom Rack and now they are upping the interest on all their customers between 31 and 34%. The customer service representative stated the reason is to “put all customers at the same rate.” Now does that make any sense. If I have a high credit score, long time customers, and perfect paying history why would it be fair for me to pay the same rate as someone who may have just received Nordstrom credit, has a below 700 score, with no Nordstrom credit history. Hum, I think there is something simply wrong with that statement.

Nordstrom wanted to raise the interest rate on my credit card to 31.15% when I have been a loyal customer for 21 years. I was unable to resolve the issue by contacting the company, so I cancelled my account. The company should look at each customer individually instead of sending a notification like that. When I cancelled the account, the company said, “We are sorry to see you go,” when it was the company’s own fault. An interest rate of 31.15% is characteristic of a predatory lender. It was a sleazy move on the part of the company, even if it was legal.

I went to Nordstrom last week and saw an ** guys doing a Dyson airwrap demo and since I was interested to buy one I asked him to do a demo on my hair to see the ease of use. He literally picked one bunch of hair and showed the demo, I said thanks and I asked him to do one bunch on the other side so I won’t get out leaving like I have some lopsided hair. He said, "This is a demo that’s all we show." I got up and a white girl sat on the chair for a demo and mind you she had not bought a dyson but he demonstrated on her entire hair with curls and all that without caring that I was just behind watching them. How rude, I refused to buy the dyson from Nordstrom, instead went to Dyson store in the mall to get one.

I’d like to acknowledge Ihab and Chaysea in Walnut Creek for their incredible service. They created a fun experience for me & made searching for a gift for my son’s birthday a breeze. Will shop with them X2!

I went to a store and attempted to purchase three bottles of moisturizer. I was told that they had none in stock, but the salesman could place an online order. This was done and two days later the package arrived. It had nothing but brown paper in it. I called and was informed it would be taken care of. When I followed up both through a chat and an email I was told nothing could be done and I had to pay for the items that I never received. Total rip off.

I am writing to express my profound disappointment and dissatisfaction with the unacceptable lack of hospitality I experienced during my recent visit to the Nordstrom store at White Plains The Westchester Mall. On Tuesday July 16, 2024I arrived at the store at approximately 2:45 until 4:30 pm with the intention of making a purchase. However, despite waiting patiently for 1 hour and 45 minutes, I was completely ignored by all the sales associates in the shoe department.