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Nordstrom
Nordstrom
Overall Satisfaction Rating
1.28/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    3
  • 1 stars
    57
Based on 64 ratings submitted in the last year
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Nordstrom

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279 Nordstrom Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2018

I have been regularly shopping at Nordstrom Rack and occasionally at Nordstrom for two years now. I have, within the last six months or so had a brick and mortar store move in half an hour away. Before this, there was no brick and mortar store close by. I shop online like many women do. I look for what I think will look good on me, which is not always easy to tell when they only use slim build, no curves women for their models and sometimes I think I can base it on experience. This does not always prove true however. Free People is one recent example of that. I normally wear a medium in them, so I purchase three tops in medium. They were so small a twelve year old is about the only size female that could conceivably wear them.

The point is, approximately sixty percent of what I order doesn't work out... rarely, but sometimes I strike out... just as if I'd been able to find these items in the store (which I can't) and try them on in the dressing rooms. On a side note, I have checked the local store regularly. They cater to the small and medium sized customers and tend to carry more of the styles which don't appeal to me and majority of tops which are polyester... which I avoid because it doesn't breathe and I don't want to be part of the death of ocean life. So, after I spent over $400 this last ten months at Nordstrom's stores, I receive an email saying if I continue to shop as I have, they will shut down my account and refuse my returns and business.

I return everything that I bring back clearly unworn... some of which there's no way I could wear and with tags attached. I guess my $400 is worthless to this snooty company. I called and explained that due to the lack of availability of product which appeals to me, in store, and lack of realistic display by models for those of us with bigger busts and some curves, this is how I will shop their store. They just repeated what was stated in the email. I told them if that's the case I will take my business elsewhere. I may not spend thousands like some people do in one store, but $400 is a good chunk of my clothing budget that I'm certain another store would be happy to have. I also informed them I will be leaving reviews about my negative experience with this everywhere.

I am inconvenienced when I have to drive half an hour each way to make returns or for that matter go looking for tops that will work for me again because some didn't. Shopping when you don't look like a straight board with no shoulders, like all their clothing models, is already sometimes frustrating enough without dealing with such a rude company. Save your hard earned cash for someone who cares about providing better customer service.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 8, 2018

This is the first (and last time) I do business with Nordstrom. I ordered a pair of $200 orthopedic shoes on the Nordstrom website on 10/23/18. Received the usual confirmation email after my purchase went through- nothing amiss. Fast forward to November 8th, and my shoes have not arrived in the mail, with no notification from Nordstrom via email, phone call, or anything. Finally I call today to find out when my shoes will arrive. The customer service rep looks up my account, and only then does she tell me my order was canceled on 10/24 because Nordstrom didn't have my size in stock.

The customer service rep, while apologetic, did not offer to make it right in any way, or even offer a discount for future purchases or any type of damage control. It was only after I got off the phone that I received the confirmation email from Nordstrom that they didn't have the product in stock that I'd ordered (more than two weeks later)! Usually when you order and select a product online, you'd expect that once the business takes your money, it means they actually have in stock the product you've selected. Not the case with Nordstrom, apparently. Do yourself a favor: save yourself weeks of time and poor communication and shop anywhere but Nordstrom!

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 3, 2018

I ordered a pair of shoes and later found the same pair cheaper. I asked to price match because they say they will price match on their own website. They refused to price match because I didn't purchase from their list of competitors (not on their website) and then they refused to cancel my order. This business and their policies are not customer friendly. Never shopping here again.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2018

I just received a USED Canada Goose Shelburne Genuine Coyote Fur Trim Down Parka (Small/Navy). This is truly unbelievable; that Nordstrom could have sent and sold a WORN item. With that said, some of the indicators 1. Discoloration under the wrist cuffs, you can see 'tan marks' under the wrist adjustment flaps. 2. Fading around the edges, especially around the cuffs and arm; as it's almost an ash color and not navy blue. 3. Lint/fuzz in the inner cuffs, in both sides along with the outside pockets showing wear and tear. 4. Volume wasn't full and almost empty.

5. Tags within the jacket (where the hologram tags are) showed signs of crinkling. 6. No original tags or tickets (i.e. price & size tag) were attached nor were included. In conclusion, I'm concerned that this practice disallows trust in the brand nor the company. Furthermore, will not recommend future shopping with Nordstrom as they could allowed such faulty processing of my item nor possibly to other customers.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2018

I purchased a pair of Woman Gucci Slides and went to request to have another repair replaced or repaired no cost to me because the slides were unraveling and I had them for 6 months purchased in January, slides were not very worn. Just starting to unravel at the seam which gave me some concern. Because I chose to purchase them from Nordstrom they retailed at $310 not on sale and I'm not a Nordstrom credit card holder but I trusted I would be in good hand if a problem arrived.

As I expressed my concern to the "I don't care attitude" sales person Margot ** she immediately did not have an ounce of empathy for me, however she did acknowledge what I looked like and her response was to flag in my face a store made "FLASH CARD" with a typed label saying they don't take back Luxury Items!! And it's mentioned on the back of the receipt and online, she offered to recommend me a good shoe maker but at my cost?? And there was nothing else she could do for me. Again she stressed that it also says on the back of my receipt and as I looked it did not mention anything. As explained to her I purchased this in your store and upon my purchase no one explained their procedure.

She really didn't want to budge in helping me in any other way. She was done with me, I ask for a manager and to my surprise she was the Asst. Manager from another employee which made me really upset. I asked to speak with someone over her. She then became nervous however still not budging and I waited a while until she finally pulled another woman over. I watched them speak to each other over at the other side. This woman comes over not really acknowledging the detail of the shoe a quick glance and gave me the same information as Margot ** also recommend me to a reliable shoemaker she or they knew.

As explained I have my own reliable shoemaker. I don't need yours, I need assistance. I don't want a refund. I would like to get another pair of the same shoe, I can't for the life of me understand the policy at Nordstrom shoe. In less than one year I have everything-- box, receipt and you can't help me with a $310 slide?? And now this woman recommends me to go to Gucci when I knew that was my next trip however I did not need her to tell me this, and now I find out her name Jace ** who is the Manager of the Salon shoes at the Garden State Plaza in NJ who was useless as well!!! Never again Will I shop with them and I will tell this story to all of social media.

However THANKS to GUCCI in Garden State Plaza Mall in NJ they didn't promise me anything but they did show Empathy, Concern, looked at the slides, took pictures of them and sent them out to their repair department and got back to me in the timely manner If they couldn't have done anything else. They did that much for me and Nordstrom gals could have done the same but they missed that opportunity purpose. Gucci as promised got back to me and corporate decided even though I didn't make the purchase with them they offered me a full credit and I used that credit with them to replace the slides for another pair and walked out A satisfied customer for Gucci!!!

Nordstrom showed me they are struggling to survive, their management need follow up training for Customer Service Support, and they are struggling to survive in the retail world and last but not least Brown people always get the run around when a solution is needed to be resolved from people like Asst. Manager Margot ** and Manager Jace **. They are useless when it comes to customer service support!!! They both should be demoted.

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5 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Sept. 23, 2018

I purchased a pair of shoes on Nordstrom.com. They charged my card for the $49.95 shoes TWENTY TIMES on 9/11/18. I have spoken to 5 customer service reps, a store manager, and an alleged customer service leader and yet still not been refunded the nearly $800. Tell the world- never order online from them. Incompetent thievery.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

I had purchased 4 shirts online with my debit card. They proceeded to double charge me by recharging each item as it was sent out. It caused my finances to spin out of control and my bank account to be overdrafted. Made a claim with my bank. Very disappointed and will not be ordering from them again. Old Navy and Toys R Us (to name a few) have also pulled this crap in the past. Tired of these large companies stealing our hard earned money, reinvesting it in their schemes, and taking months to pay it back, when they want payment IMMEDIATELY. Shame that’s how things are ran nowadays. Wondering if I can even afford to buy clothing to cover my body anymore if this is how companies operate! Sad when you drop $200 and the company underhandedly charges $400. No normal American can even afford that type of error.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

I ordered some items on nordstrom.com the other day. The total was $714. They charged my debit card. Fine. Today, as products shipped, they charged me again, for each package. Three charges. So in essense they charged my account $1,428. It was all taken OUT of my account, not just a hold. I called, she said it is their policy, and that the original $714 charge will come off now, per my bank's policy, and that some banks take 3-5 business days to return this money to my account. I shop online quite often and have never seen this double-charge policy. I will not shop Nordstrom again. I'm shocked that they do business this way.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

Yesterday in the early afternoon while I was on my way to the SkyTrain I noticed a young man quietly and unobtrusively panhandling in front of Nordstrom. He was seated on the pavement and he was not bothering anyone. He was not on Nordstrom property, nor was he anywhere near an entrance, but on the sidewalk, which is public space. One of their Paladin security guards, a young male about twenty years old, blonde, tall, told the panhandler to move on, and he did without arguing. I approached the security guard and told him "He shouldn't have to move. You and I at least have homes. Shame on you." The security guard replied, "Thanks for moving away, sir." Well, at least he called me sir, given that I am old enough to be his father, maybe even his grandfather, though I found him otherwise rude.

Now I am not specifically complaining about him, but that a vulnerable, poor and likely homeless man, can't be left in peace, just because he happens to be begging in front of this prestigious establishment. He was not on Nordstrom property, we have a crisis of homelessness and housing in this city, and I believe that his treatment by their security guard was shameful and completely inappropriate. Panhandling, if it is not aggressive, nor near a store entrance (he was nowhere near your entrance), or a public washroom or if it is not addressed to someone inside a car, is not illegal in Vancouver. Nordstrom has overstepped their bounds here. Given that this is indicative of their attitude towards the poor and less fortunate, be assured that I will never shop at Nordstrom and I will actively discourage others as well.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2018

Received a pair of Betsy Johnson bedazzled tennis shoes instead of a men’s Brooks Brothers polo, to be told they were sold out. They canceled order, but said I could not receive a refund until I drove to take the shoes back to a local Nordstrom Rack. Flash forward 8 months and I place a $200 order with them, giving my new address and they still ship it to my old address. I was waiting on hold for 20 mins just to be disconnected. Waiting my second time now...8 mins in. Now once being connected to a manager, because the service lady couldn’t re-route my package. I find that half of it can be rerouted, so the main part, a jacket that I got for Denver next week, will be shipped to the wrong address.

The manager even provided the right address, that I’ve never used on their site until this order. Proving that I provided the correct shipping address. They are making my mother, who the package was shipped to and who has severe lupus drive 30 mins to the nearest post office pay $30 to overnight it to me and the manager says, "Sorry nothing I can do." Horrible. No pre-shipping label? Nope, she couldn’t do that. Not even 10% off my next order? Nah, Nordstrom RACK is too good for that. I told her I hope she sleeps well at night. God, fix your customer service. Worst ever. You may as well be a discounted Ross or TJ Maxx.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 8, 2018

I’ve gotten 2 very expensive pieces of jewelry from here in the past month. One was a $1200 Lagos bracelet that broke and one was a Monica Vinader diamond ring that snapped. Both broke within a month of purchasing/receiving as a present. Very disappointed in Nordstrom and the quality of the brand. Spend your money elsewhere.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2018

I purchased an expensive jacket ($586) only for it to go on sale 40% off ($340) not even two weeks later and literally the same day I actually received the jacket. I asked about getting a price adjustment since this sale occurred so quickly after I bought it and this was the response I got: "Thank you for your price adjustment inquiry! I wish I was able to honor that sale price for you, however we are sold out of the size that you purchased. It does need to be available in the same size and color for us to honor this price. I'm truly sorry for this inconvenience." So it's very convenient for them to mark things down this far, suddenly they go out of stock and when you ask for a price adjustment because you just bought it they will say no. I'm not buying from this sketchy company again.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 4, 2018

I purchased a specific pair of pants online as part of my outfit as a groomsman for my sister's wedding. When the pants arrived the bottoms of the pant legs were completely unfinished (as in had no hemming or finishing sewing work done to them at all). I had no time to go through the return/exchange process because by the time the pants arrived the wedding was in just a few days and the closest Nordstrom to me is 5 hours away, so I couldn't replace them. I ended up having to get them hemmed, which of course cost me extra above and beyond the price of the pants.

Normally if it were just a sizing issue or something I would do an exchange/return but I do not intend to return them because I paid to have them finished when they should have just been finished in the first place. This caused me a great deal of stress leading up to my sister's wedding and as such I've been seeking a refund rather than an exchange. I have already spoken on the phone with a Nordstrom representative and clearly explained all of this, but she was insistent that I return the pants and told me to just check my email (no emails have come regarding this). I also tried the chat option on their website with similar results, and was told I would have to return the pants that I had tailored in order to get a refund.

At this point I would just like my money back for the unfinished pants after all of this but it doesn't look like that is going to happen. I'd never shopped with Nordstrom before purchasing an entire $300 groomsman outfit through them (shirt, pants, shoes, belt), but after this experience I will most definitely not shop with them ever again. This has been an incredibly stressful and disappointing experience and their customer service leaves a lot to be desired.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 28, 2018

Please do not enter your credit card information on their site!!! They will use it fraudulently to bill against your account even though you never setup auto pay. I know they are in trouble but I've had over 6 ACHs from Nordstrom that I did not authorize appear on my bank account.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 28, 2018

I used to rely on Nordstrom for a kind of humanity in their stores, as well as good service online. With fewer and fewer salespeople, their stores are as diffuse as any chain. But their online services continued to be excellent. In the past two years, however, they have failed to deliver over five packages to my address and always claim they have "followed up" with UPS. However, when I have checked with UPS, there isn't a report of a follow up. (As of now, there are two ongoing investigations.) I have ordered many things online from other places. Since all other places have always delivered packages, I have to conclude that their shipping service is chaotic. Most upsetting, is that they have begun to charge to things that aren't delivered.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 20, 2018

TERRIBLE TERRIBLE TERRIBLE!!! This is the only way I can express how angry and disappointed we are with Nordstrom! I bought Salvatore Ferragamo belt from Nordstrom and they sent a totally different item and when we went to change it the rude staff said, "This is a fake one" and they even accused of stealing the original one and bringing back the fake one to get a new one!!! I ** can't believe this can happen in Salvatore Ferragamo store and Nordstrom!!! THIS IS FOR SURE THE LAST TIME I am buying ANYTHING from either of these and Please don't buy anything from these guys! Waste of money and they even insult you!

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 16, 2018

I trust few credit card companies, maybe just Capital One I trust, but also few store credit companies and Nordstrom Rewards card is one of them. I have been screwed over and overcharged so many times. This company and their card might as well be a scam. I am very disappointed, upset, and was way too trusting of this company and their card services. I should have listened to verbal bad reviews I was getting. Nordstrom you should get your act together with your card services. You do have dissatisfied customers.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 8, 2018

I like this cleanser for the face. I use it with my brush. It clean the face very well and it plant like that's why I got it. Something good for the skin. I been waiting to get this product and I like it very much.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

Outraging!! I returned via mail an item that was purchased online. The package was processed and I received an email to let me know I was going to be credited -

BUT that credit has never appeared on my card. AND this is not the only time!! This year, I am out over $1000 from credit that are supposed to be processed but never make it to the bank. Nordstrom blames the bank - well I didn't use the same card, not even the same network (AMEX and VISA)... and both had the same issue?? I think they have issues batch processing their returns once in a while, but they don't care. All I have is to fight the purchase with my CC... Outrageous!

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Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2018

I made a La Mer purchase with gifts this morning. Originally I was planning to change my order, so I talked to the customer agent online and told her to cancel my order. However, I changed my mind right away, so I chatted with the agent again don't cancel my order. She confirmed twice my order won't be cancelled. My order still got cancelled in the afternoon even the agent confirmed twice my order won't be cancelled. So I talked to online agent one more time in the afternoon and ask them to fix it. They said the gift were already ran out, they can place my order again but there is no gift. This is super upset experience in my past 10+ years online shopping history!!! It is a purely Nordstrom error and they refuse to fix it. Don't shop with Nordstrom!!! Try someone else like Bergdorf Goodman or even Macy's. They have much better services!!!

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Rated with 1 star
Verified Reviewer
Original review: July 22, 2018

I had to return a sweater that gave me a rash and caused me to itch. I was greatly allergic to the sweater. I chatted with a Man online about this problem. He sent me a return label to send the sweater back due to the fact the sweater caused me to itch. He told me that when they received the sweater they would credit my Mastercard for the full amount that I paid. After more than a week I called Nordstrom Rack Online to check on the status of my sweater return. A Nice woman Iilene assisted me in a most professional manner and told me that the sweater was still moving through the return process and if I did not see the credit on my Mastercard by yesterday, Friday 7/20/18 then to call back and ask for a Supervisor and they would process the credit for me for sure.

I called on Friday as Lilene told me to do and I asked for a Supervisor to assist with my credit to My Mastercard. After being on hold for over 47 minutes this Supervisor named Shalonda comes on the line and tells me that absolutely she will not credit my Mastercard for the full amount of $42.93 that I had been promised by 2 other associates I had chatted and spoken to regarding this return. When I told her that I had been promised the entire credit to my Mastercard by 2 other people, Shalonda barked back at me with a most nasty tone and said, "Absolutely no!" I explained the situation to her and that the other 2 associates told me that a supervisor could override this for me.

Shalonda didn't want to help me but rather developed AN UNFRIENDLY ATTITUDE! She is sending me a gift card for half of the value and a credit to my Mastercard for the other half. I finally gave up talking to her because it was obvious she wasn't interested in what I was telling her. After all, I had been on hold for over 47 minutes waiting for her. Nordstrom used to have outstanding customer service but with supervisors like Shalonda Being rude and nasty to customers I think the level of customer service that Nordstrom's now gives is The Very Worst Ever!

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8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 27, 2018

I had just received my notes from the end of my statement, I went to check out and saw my 60 dollars in notes had automatically been added to my total. I went back to add one more item to my cart, when I returned to the cart my notes had disappeared. I called customer service, after being on the phone for 34 minutes (on hold for most of it), they did nothing to solve the problem, the girl was totally unhelpful, I will be cancelling my card with them because of this. Especially when their rewards are by no means the best around and I could be getting much better rewards from some other Credit Card company, and rewards that won't just vanish. 60= $6,000 in spending when I could be getting something more worthwhile, like airline miles, and double or triple the points for just shopping anywhere. I'll be taking my high-end business to an actual high-end company like, Neiman Marcus or Cos Bar from here on out.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 20, 2018

As a young man, I enjoyed spoiling my wife with presents from Nordstrom’s (San Diego area). I was a new college professor and Barbara a second grade teacher, so money was important. Nordstom’s was a splurge for us, but the quality was exceptional, customer service was unmatched, and there was that wonderful grand piano. I’ve never written a negative review before and it really bothers me that I have to write it about a store I loved.

My wife ordered a pair of pants online. We rely on the Internet because we live in a rural town in Montana. The pants arrived with the security tag still attached. It was a mistake and disappointing, but easy to forgive. Barbara called customer care and was told that she would have to repurchase the pants, return the security tag pants and wait up to two weeks after the faulty pants were received to have the original purchase credited. They did promise to send the new pants express mail, although they took five days to arrive. I was livid! This should have been a simple exchange.

My wife of 45 years is a lovely, trusting woman and I have seen people try to take advantage of her over the years. I only step in when I have to. It took two more phone calls just to get Nordstrom’s Customer Care to send a prepaid mailing label. Two more emails from me resulted in a phone call to Barbara rescinding the original requirement to purchase the pants again and wait for credit on the security tag pants. I immediately drove 25 miles to town to mail back the pants. By then we had spent about an hour and a half dealing with Nordstrom’s mistake.

Here is where I got upset. I politely asked Nordstrom’s for a discount or gift card for Barbara’s trouble. My request was declined. I asked the customer care representative to connect me to her supervisor. I got another email from another representative (supervisor?) who also declined stating that it wasn’t company policy! Just a token gesture on Nordstrom’s part would have made this complaint unnecessary.

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15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 13, 2018

My mom and I USED to shop at Nordstrom's all the time. Recently, we returned three items with the tags on it that we never wore. We sent it to the address on their website. Two items we sent with a tracking number, one without. Nordstrom's "claimed" they NEVER received anything. We spoke to EVERYONE in Corporate for over a month, only to find ourselves speaking to the assistant of THE BIG LIAR himself, Mr. Nordstrom. His assistant told us they, Nordstrom, would not reimburse us for ANY of our lost items.

We took them to small claims court and won. They had the nerve to send this young, poor girl down to where we live to our courthouse. She was so nervous and she had no idea what she was doing. She made us sign a contract that said Nordstrom would pay US for OUR Merchandise as long as we did not go into any Nordstrom in the future. DON'T WORRY! WHO THE ** WANTS TO! YOU GREEDY **. Shop at Neiman's. They have the BEST customer service out there, and much better merchandise.

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23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 9, 2018

Places a order with Nordstrom/Rack online April of this year. Order was places at 9 pm on a Saturday. Decided the next day on Sunday that I really did not want the order. Called to cancel and was told by a very rude Customer Service Rep that there is a 2 hour cancellation policy and I past the time. 2 hour policy who

has that? "We do," she said. Order had not shipped yet. "You can cancel the shipment," I said. Nope 2 hour policy. And said, "Is there any else I can do for you?

Got 1/2 the order 10 days later and sent it back. Called again to check to see if missing item had shipped, because I did not want it, again I was told, "We have a 2 hour cancel policy". Item was not shipped until the middle of May. I got UPS to return it to Nordstrom/Rack on the 29 of May. It is now June. Called to see why credit was not processed and was told I needed to make sure UPS really sent it back to them. This is unbelievable . Beyond RUDE attitude that they must go to classes for because they cannot learn this on their own. Their Customer Service department has several complaints just like mine. Did not even get into the Supervisor's response to her reps.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 9, 2018

I was shopping at the Nordstrom store which is located Natick mall today, for girl's dresses, But I had a bad experience with their customer service. I think that it has to do with because I was different from the people that they were helping and their looks. Since I was Muslim women and they may be thinking that I don't have money. Yet, they were kept following me everywhere I went to store keep assisting me or pretending they want to help me, but actually I feel uncomfortable with how they treat people like me. However, I have bought the dresses for my daughter, which was quite expensive, and paid in cash.

After that, the lady who was the customer service didn't even give me or hand me my baby dress. She has just handed the receipt and put the bag under their desk, and she just walks out. Then I called her, and I ask her where my dress is. She says, "Oh it's under the dress get over there." No respect at all, NO thank you, big discrimination, and I couldn't believe it. I have been shopping this store more than 6 yrs. But today will be my last day unless they change those people thinking they can mistreat other human beings while they have gotten paid for to do a good job for someone's else business.

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20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 8, 2018

Absolute horrible, misleading shipping. Free??? Ha!!! Maybe somewhere in the US but here in Canada it works out to almost 1/3 of the cost of the product... Ripoff! Then, we get the items, minus one, so I'm trying to track it and guess what? There's no way to track the item that's missing, seriously, Google "Nordstrom Tracking" and if you're lucky it'll be a tracking watch. Useless.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 3, 2018

I shopped Nordstrom for as long as I can remember, but that day has come to an end! The store use to bright and full of energy, now they are dim and empty! I guess management is relying on new age brainless wonders to make business decisions on how to run the stores. The women shoe department is nothing compared to how it was just a few years ago. There are few styles to choose from that aren't attractive whatsoever. There is a hassle to return an item even if you have a receipt. I drove 2.5 hours to try on items at a store to be told that they didn't carry the items in the store any longer.

Wow! Just wow! How are they staying in business? I want to see and try on what I want to buy! You would think that I asked for the moon when I requested a sample from the cosmetic counter! The total Nordstrom experience is gone... run into the ground by some idiots that had a great marketing plan. You have lost me as customer and I won't be back. I closed my Nordstrom credit card as they are awful too. I look forward to shopping at Neiman Marcus!

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11 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 2, 2018

It is a great place to shop at but their prices are a little too high. And sometimes they don't have shoes in stock. You have to wait a very long time for them to restock. And when they have it in stock they don't have your size.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 1, 2018

When buying a pair of boots I asked the saleswomen where I might find a raincoat in the store, "Oh," she said, "Those are upstairs. When we are finished here I'LL take you up there, and show you where they are". Exceptional service!

3 people found this review helpful
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Nordstrom expert review by ConsumerAffairs

Nordstrom, Inc. started as a small shoe store in Seattle in 1901. The company now has brick-and-mortar stores throughout the United States and Canada.

  • Selection: Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The website lists women’s sizes 4.5 to 13 and has a “4 and smaller” category as well as a “14 and above” category.

  • Individualized returns: Nordstrom does not have an official return policy. Instead, the company works with individual customers to make sure they are satisfied.

  • Videos: The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. They have videos for fitting shoes and boots and for cleaning suede and leather shoes.

  • POP-IN: Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. Customers looking for unique pieces can watch for these special events.

  • Best for: The Nordstrom website carries shoes for adults and children and is best for bust adults, professionals, fashion lovers and hard-to-fit individuals.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Nordstrom Company Information

Company Name:
Nordstrom
Website:
shop.nordstrom.com
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