Nordstrom Reviews

On the website Nordstrom said "Free return", so I thought I could return once I have a chance. I end up to pay off my account before I bring items back to Nordstrom. Of course all the items are not worn or washed. All are still new and tags. Finally I brought back for returning and I hope they could credit back to my checking account instead because I did pay off since payment was due long time ago. They denied and said need to credit back to Nordstrom card. Why? I have to use again almost $400 dollars to this store after I got a poor policy? I never heard like that before. I never heard or any policy written down that have to go back the card we used. Or things just change or cashier wants to change? I hate this store now. Nordstrom now is more like Target or Walmart.

Nordstrom store answers immediately but not the Rack. Are they too cheap to hire employees? I waited for over an hour on the phone before I broke down and put my number in for a callback. 20 min later they called back but when I answered their line went dead. I called back. Am on hold right now. It's been another 40min so far. I hate their customer service. I will never shop with them online again. I said this last time I ordered from them and it took a month to get my shoes and waited online for 2 hours. but they said they were updating computers and this would never happen again... what a lie! This time I mean it, will not shop with them again. Oh and the ear wrenching noise they play while you're waiting is unbearable. Ok got an agent but since it has been over two hours I was informed they can't help me.

Abysmal customer service. Promised a refund and it still hasn't been received almost 30 days from purchase date.

I am so annoyed with Nordstrom! First, at Xmas time I wanted new UGG boots. A friend of mine always said when shopping for UGGs I should pull on the two sides of the sheepskin, meaning put one hand inside and the other outside and pull on the sheepskin at the same time to see if it is one piece or two. If it's two pieces, it's obviously fake sheepskin and the boots are fake. So I'm at Nordys and I put my hand inside the UGG boots and it didn't take too many pulls to feel that it was clearly two pieces and the sheepskin was fake, meaning they were fake UGG boots.

Horrible experience. I have returned a large amount of items due to the quality of the products being poor quality and I have called customer care almost daily since March 1 and still my refund has not been issued the Nordstrom rack. Someone there is stealing items or their procedures on returns needs to change. I have stopped shopping online! And have warned my family members as well. I want my items returned if I don't get the refund! So frustrated with them and no one responded to me. So ridiculous and have nowhere to turn!

On March 10, 2016 I took my two granddaughters to Tyler Mall Nordstrom in the city of Riverside, California to buy them shoes. Once in the shoe department I was totally ignored by the two employees. Apparently they were busy talking to an attractive young gal that was probably an off the clock employee or former employee. This is the second time that I go through this negative experience. I am concerned that they treated me like this for being hispanic and shaved head. I encourage everyone to take appropriate actions.

I received a Nordstrom gift card for Christmas and was excited to use it. I had been shopping online with Nordstrom Rack and had not had any issues. I purchased two pairs of shoes with my gift card and upon receiving the product decided not to keep one pair due to size. I followed the instructions to return and generated a label but due to snow and ice was not able to get it to the post office right away. Once on its way back to the return center, it was received on February 4. As of today, I am still waiting for my refund. I emailed them and received a computer generated response on March 1st telling my refund had been approved. Approved? Just give me my money back.

Really think this retail organization needs to be reviewed. Purchased MANY products here but find that they are selling returned products and honestly -- day to day pricing is stressful. Items can be reduced up to 50% day after you purchase... not fair.

Even though I have spent over 1000 on this site in the last two months, I get zero customer service. I've spent hours on the phone trying to resolve two simple issues and wanted to make an official complaint and a supervisor refused to speak with me. They carry Nordstrom products with Wal-mart customer service. Never again.

I tried writing a review on their site, but they wouldn't publish it because it was the truth. Nordstrom had never let me down before, but I ordered a back ordered item that was due to ship on 3/5/16. A Tom Ford eye shadow quad in Honeymoon, which is permanent. They were doing back orders for two days on and off, and I was sure to get one because I ordered early. My order was being filled from a Nordstrom in Seattle, and I have a feeling the sales associate sold my quad in the store instead of shipping it. Then she/he cancelled my order. You see, Nordstrom makes store staff fill orders and they miss out on commission or other sales. That is my first issue with them.

I order Valentino ankle boots online from Nordstrom. They are not real and are FAKE! These boots cost $1400! They look like they are from Forever 21! I'm very angry and disturbed how Nordstrom could do this! Do not order designer online! Be cautious buying from Nordstrom!!!

I purchased a gift card for a large amount and was charged the authorization and the actual amount of the purchase. It takes my bank over 5 days for the authorization charge to drop and the money be put back into my account. When people budget for purchases, they don't expect to be charged twice and then have to wait for the authorization charge to drop. This is a complete inconvenience and not something that any other online retailer does in my experience. I refuse to shop online at Nordstrom ever again.

I placed an order one week ago and was told by UPS that they have not yet received it. They told me that Nordstrom waits until they have a full trailer to ship via UPS from their warehouse. I called Nordstrom and they said that I could not file a complaint until 6 business days had gone by (and it has only been 5). Even though it is still not in the UPS system and it will not be here tomorrow, I still must wait!! Sadly, I cannot recommend online shopping with Nordstrom unless you have great patience. I am used to Macy's shipping on time and giving accurate estimates of when your package will be delivered. The Nordstrom site still says it will arrive tomorrow (even though it has not yet gone into the UPS system).

If there was a zero star button I would click it. First of all, Nordstrom lies to new employees. They say they treat their staff first. Like a reverse work model totem pole. Sales associates on the top, then department managers, then store manager. Well this is a joke. The sales associate are treated like servants and run around taking calls from other Nordstrom stores to take available merchandise off the floor and ship it to them. It's very difficult as a result to make your own sales for this practice causes loss of sales.

I placed and paid for an order today on Nordstrom's website. The beauty item that I purchase was a beauty fragrance. In less than one hour I changed my mind and called customer service to cancel order. Spoke to Kee in Atlanta, GA and he said that there was nothing that he could do about reversing the charge to my account. So, next I called again their "customer service" line and spoke to Lydia in Seattle, WA and she informed me that she wouldn't be able to help either. Lastly, I got on with Live Chat rep named Jeanine ** and she said that she would try and help and spoke to Kevin in the Seattle store to reverse the charge. Well, I never received my ordered stating it was cancelled and just got an email stating that it was on its way. Poor customer service. Will never buy anything from Nordstrom.

Never and I repeat never order from Nordstrom. All the reviews are right in that they suck. I ordered a jacket that had xmas eve "guaranteed delivery" and paid via Paypal. Never received a confirmation, thought it was strange. Checked my email, spam... nothing all day. Today (xmas eve) I checked email thinking maybe they send them overnight... nothing. I had to call at 8 a.m to be told no order was in the system under my phone number which is what they asked for after I made clear I paid via paypal. Several minutes later she asks me for my paypal acct and she miraculously pulled up a cancelled order.

Nordstrom sent out large email blast advertising that if an order was place by 12:00 on 12/23 that they guarantee delivery on 12/24. Fulfillment center initiated an email on 12/24 that it would not be gift wrapped but did not make mention that the product would not be delivered. In an effort to make sure the guarantee did not fall apart, I opted to participate in a live chat online with a CSR. At this point, it was advised that the product would not be delivered despite the GUARANTEE.

There were items which stated would be delivered by Christmas Eve if ordered by a certain time. I was shopping at 1am EST. Went back on a couple of orders to check the items. Stated delivery by 12-24 but then at checkout stated not available. I called CS, auto message stated wait time of 15 minutes. I waited 42 minutes before anyone picked up. After speaking with a CSR I asked that she look at the website with me to confirm the specific item stated delivery by Christmas Eve (she acknowledged it did). I requested a supervisor. She had no idea why the items would be wrong. They would look into it and she had no explanation of the auto message stating 15 minutes but I waited 42 min. I was almost an hour into this transaction.

I am writing to inform you of my negative shopping experience at the Nordstrom in Tyson's Corner, Virginia. I am a 27 year old black female. I came to the store this past Saturday, December 19, 2015 around 5:45 pm. I am a regular customer with Nordstrom but usually go to the store in Bethesda, Maryland. I came in looking for a dress for a dinner I was attending that evening. I usually shop in the Top Shop area but couldn't find anything I liked so I decided to go to the 3rd floor where the women's designer dresses are housed. After shopping for about 20 min and trying on a few dresses I finally decided on one. The sales associate checked me out and was very pleasant.

I ordered items. They split the shipment. One package made it to me, the other did not. OnTrac did not have anyone sign for the package. I emailed Nordstromrack.com and OnTrac to follow up. OnTrac sent out a rep to trace it and got back to me with the results - they were not able to find it. Nordstromrack.com did not reply. Their chat helpline has a constant 50+ wait. I've tried calling and doing the "we'll call you back" and they don't call back. The Nordstrom stores would have handled this so much better than this. In fact a cashier at a Nordstrom Rack store tried to help but was stonewalled by Nordstromrack.com help. Why are they keeping my money when I do not have the goods!!!

I order a pair of True Religion jeans from this online site. First of all it took order over a week to arrive. Excited about it finally arriving... To open the box and find a pair of shoes instead of my jeans was disappointing and frustrating. I will never order from this site ever again!!! Only if I had of read the reviews beforehand.

I had recently ordered a jacket from Nordstrom. It came on time but when I got my package it was the wrong one. I ordered it for a very important date that I am supposed to be on tomorrow but now it looks like that wont happen. I had stayed home all day waiting for it. I paid a lot of money for just one item and they didn't even have the decency to get the order right. This is not acceptable.

I returned a jacket to Nordstrom via mail and did not receive credit for it. They told me I should have insured my package in a very rude way. I will never order from Nordstrom again. They couldnt even give me a courtesy call.

Appalling customer service. I ordered a dress and had been informed, via email, that it was definitely available (as the first dress I went for disappeared as I was checking out). I paid express post to receive before the end of the year for a wedding (International shipping). I was then sent a generic email 6 days later to say that my order had been cancelled because they had no stock. Regardless, if I'm expecting a dress to arrive in "8-11 days", informing me 6 days into the order that I won't be receiving it is not acceptable.

I needed a cocktail dress for my company's holiday party so I decided to look at Nordstrom Rack to find something nice and affordable. I went in on Sunday and tried on a Calvin Klein dress that I loved. I needed one size smaller and they didn't have it in that store. They were able to call a store in Seattle (WA) who had the dress, they took my card and shipping information over the phone and charged me for my order (I also paid for rush shipping to make sure it arrived on time). Monday rolls around and I receive one email from UPS stating the order has shipped, then another saying Nordstrom cancelled the order. I immediately call Nordstrom where they placed the order for me and they tell me it was "probably" cancelled because something was wrong with the dress.

After I purchase my product and paid with PayPal, the shipping address changed automatically (maybe because they used the shipping address on my PayPal account. But I no longer live there anymore...) So I emailed them TWICE right after that, and every time, I only received their robot email said they will reply in 24hrs. However, it's been more than a week, no one ever reply me. :) Moreover, I am not able to call their customer care due to I am not in America. (I'm in Australia) I tried to call, but it said the number is not correct or incomplete. The only options left for me is live chat. The website said they are available from 6am-10pm pacific time, however, I never get connected after 9am pacific time. :) There is one staff named Cindy. She is very interesting. After I said I want to re-route my shipping address. She just disconnected me. ;) Lol.

My Order Number: ** was placed 11/29/2015. 11//30/2015, item is still available within Nordstrom store. 12/03/2015, contacted Customer Support. Order not yet shipped. Beauty Stylist said: "Today is day fourth. Your order will be shipped today or tomorrow". 12/06/2015, order cancelled. Unable to fulfill. DO NOT ORDER from this store if you need something ASAP!!! Customer support lie to his customer. This store absolutely not care about his reputation. BEWARE Nordstrom store. P.S. My funds are still in hold. Nordstrom do not care to refund my money!!!

Ordered a pair of Ivanka Trump pointer pewter flats with Nordstrom. Also ordered a pair of jeans for $173.00. Both were on sale but for some odd reason, after waiting 7 to 8 days, no confirmation of shipment, I called Nordstrom. I got an email from them the next day cancelling both orders. They also relisted the Ivanka trump flats for $11 extra even after acknowledging the shoes were listed on sale for a lesser price. Nordstrom needs to be out of business. They are a bait and switch company. I bought the same pair of jeans from a different retailer for $110 plus free shipping. Nordstrom sucks. Run, browse other online stores. Never ever look back at these inefficient price gougers.

I ordered a pair of UGG boots for my toddler, to find out on the third day (by email) that my order could not be processed due to the item not being in stock when the order was placed. That doesn't make sense at all. How is it that I was able to place the item in my shopping cart, submit payment information AND receive a confirmation email with an order number, along with an estimated delivery date... to be told a couple of days later that the item was not available. I am highly disappointed at such greed. Nordstrom's is not worthy of my business.

For Nordstrom to call themselves a store with high standards, need to replace the carpet, in all areas of the store. Another flaw is that they are discriminating on who they hire. Basically a white dad with no background, but is a child molester. Get me? You are suppose to give people opportunities to show you their work ethic, not because of their background. Way to go Nordstrom. I will not shop where I won't be hired. I won't give them any stars.

I ordered a Hugo Boss overcoat from these people after investigating Boss but unfortunately did not look up the very sorry performance of Nordstrom before placing the order. They lodged a double charge "pending" on my visa card and, contrary to their promises about prompt response to their message mechanism and online "chat" failed to respond to my inquiries about the billing. I have advised them that the order is cancelled and their access to my credit card revoked. Very likely, they will eventually get around to following my instructions and if they do not, my credit card company will prevent any loss.

Nordstrom cancelled the order after postponing delivery 2x. Citing inventory issues. How can they sell something they don't actually have? I ordered this early because I'm in the process of moving and have no time to shop. Had I ordered this closer to Christmas I would have been totally screwed. Second bad experience. First was in store, they don't take back merchandise. Even when its defective! Will NEVER ever shop this store again.

VERY HAPPY WITH NORDSTROM CUSTOMER SERVICE! I recently ordered a pair of Coach rain boots and planned to have them shipped to my home. However, a day after the expected delivery date, they had still not been delivered. I checked in with my local post office who actually confirmed their delivery for the day prior yet I had received no package at my doorstep. My postmaster confirmed the worst, that the only possible explanation was theft. I live in a great town, so you can imagine how disappointing this was.

Not only did Nordstrom Rack cancel the coat that I really wanted to buy which was the whole reason for my order in the first place, but they sent the wrong necklace that I ordered so I had nothing that I wanted and now I had to go to the store to return it. When I contacted customer service they didn't really care. They sent me some email saying they would contact me within 24 hours and never did. And then I finally got an email and they said if I was truly upset I should call their 800 number. I didn't want to bother and I would highly recommend no one buy online from the rack. It is something you should just go to the store to do. The merchandise looks good in the pictures, but horrible when it is mailed to you.

Too bad I can't give you a zero star, otherwise I'll be more than happy to do it. I was shopping at Nordstrom Rack at Westfield Oakridge Mall on Blossom Hill Rd, San Jose, California with my mom and my 9 months old baby. It was a regular Tuesday with very few people inside. My baby got hungry and I thought I'll go breastfeed him in one of the dressing rooms while my mom will shop. The 2 girls at the dressing room (I repeat, there were 2 people in the dressing room out of 15-20 departments they have) told me that: "I'm sorry but I can't let you inside. You'll have to go and use the bathroom for that". So much respect for you guys... Just want every single mom out there to think twice before shopping at those guys. You are horrible... I bet you do not go home and have dinner on the toilet, but a newborn is ok to have his meal sitting on your dirty toilet... Shame on you.

Had left FOUR items (all St. John) in alterations with a Peruvian Connection slip in a garment bag to be done at a later date which I had done many times in the past. Came home one day to find a Nordstrom box containing THREE of those items with a cheap plastic bag over them and a note from the same sales lady I left them with stating that they were in alterations too long. Apparently a new rule from management. One item was missing. Garment bag/slip also missing. Called and asked them to return garment bag with slip and St. John tunic that obviously had been separated from the other items. Assured me they would find it. Was not upset at that time because I just figured they would find it. Original sales lady was supposed to call me the next day but didn't. Called again and finally reached her next day.

I ordered 2 pairs of boots through their Nordstrom Rack website, and when I received one of the package, I received one of the pair of boots I had ordered and a "jacket" that I did not order. I called the customer service to let them know I received the wrong order and that I wanted to get the other pair of boots I was supposed to get and they advised me they were out of stock. Not only did they say none were available anymore but they expected me to go and drive out of my way to the post office and overnight the jacket I didn't order, back to them. HA are you kidding me. They really had the nerves to expect that from a customer. I refused to take the package back to the post office and asked them to take care of it themselves. Not only that BUT I won't get my refund not until 48 hours of their receipt of the jacket, REALLY! This is nerve racking! I won't be ordering from them AGAIN.

I ordered some boots, next the order was canceled w/o being notified. So we called, and they made a new order. I was told different dates of when the order would come. A week later, they lied and said we canceled the order, WE DID NOT cancel our order. And they also kept taking money off my card w/o telling me. When asked about it, they denied they did. My bank was very upset.

If you are looking for a small size YSL Black opium 0.33 oz and you find it at www.Nordstrom.com - DON'T even think that you will receive what is on the picture. It is not gonna be a common YSL black bottle - you will have a simple profile bottle but a bigger size. Small size bottle of perfume is very convenient for traveling, but not for this time. Very fragile, big glass bottle can be easily damaged in your purse.

I purchased a Burberry coat 10 years ago at the Nordstrom in Towson, MD. The service was top notch. Recently, I placed a web order for several pairs of designer boots. I was emailed that one pair was back ordered with no anticipated arrival date. Time passes and I check the online status to find out ALL the pairs of boots were back ordered. I emailed Nordstrom to inquire about why they didn't let me know about the other pairs and why they had them for sale on the site if they were out of stock. NO REPLY TO THE EMAIL.

Terrible website. It takes forever to get anywhere on this site. When I finally got to the page I wanted, I could not even read any of the reviews I was trying to get to.

Jill ** A+. She went up and beyond to resolve the issue with my return after I have been talking to several other ones for a month!

Nordstrom at Corte Madera, California offers me a debit card, all that they do - withdraw money from my bank account which I did not ask for. 2 weeks later I was there shopping. When I finished on check out and ready to pay for my items I hand the customer service clerk the Nordstrom, unfortunately the customer service stopped and he said that he have to call to approve the sale. He was told that sale is over the limit on the card. It was insulting. The card was debit, not a credit card. A debit card through my bank, Nordstrom has nothing to do with it. My question is, Why they did this? It was the worst shopping I ever done.

Maybe Nordstrom is behind on their shipping, or orders over $100 are shipped first since it's free. I've placed orders that were $30 total that shipped faster. I'm annoyed that an order placed on the 9th still hasn't shipped on the 11th (even though they claim it has). Creating a shipping label is NOT the same thing as shipped. I know how UPS works and they're fast to move packages as soon as they are passed over to them. Even with UPS Ground it should have moved by now. This is ridiculous.

I was very disappointed with this store as I feel they overcharged me. They decided they were going to charge me an extra 20% on top of my item & shipping simply because it was an international seller which would have been fine if they had made this clear to me at check out but they didn't. I lodged a complaint to their customer service team who did absolutely nothing to resolve my issue. Will never shop on this store again.

I mainly shop at Nordstrom. Short Hills is my closest store and Paramus is my favorite. The staff is helpful and the selection is fabulous. My complaint is, I live in New Jersey, we don't pay sales tax on clothing or shoes. If I buy something online, I'm charged sales tax. It really burns my a-- that Nordstrom online charges sales tax. I realize they're not based in NJ but neither are the other online stores I purchase from. Why can't I opt out of paying sales tax? This is one of the most expensive places to live in the USA. I don't want to pay more!

Placed and paid for an order on their fraud site. Two weeks later I receive an email stating that the item is on "back order" and couldn't be dispatched for another 3 weeks. A month after that I receive an email telling me that they had no reasonable expectation of filling the said order at all. This is a pro-tip - DON'T ADVERTISE STUFF THAT YOU DON'T ACTUALLY HAVE IN STOCK. The kicker is that they are still advertising the same item in the same size for sale when they know they can't provide it. Nordstrom are in effect acting as an illegal holding company while they continue to take cash and not provide items for months at a time.

I had ordered 3 shoes and a dress and I only received one shoe that was the right order and size. The other items I received were junky plastic flip flops that appeared to be items they just threw in the box in hopes that I am an idiot who will not recognize the obvious. Customer Service then told me that I would have to order the products all over again, if they were still available. After telling me that they will not charge me for return shipping, they charged me anyways. This company has some idiotic employees working for them. Please review your refund and make sure you aren't being charged the $5.95 for returned shipping.

I am a shoe lover who buys shoes regularly from this store. Sometimes at a physical location and other times I try the online route. However, my last shopping experience was a bit disappointing. I was not satisfied with 27 pairs which I purchased online. A couple of weeks after the goods were received I decided to do a return on the ones I was not satisfied with. I walked into the store @ Gaithersburg MD without a receipt though I had a print out from a different transaction (Impressively from the print out, the store was able to pull out my information). Since it was a large volume, I decided to visit early in the Morning since I was not sure of the reception I was going to receive. I tried to explain why I had so many shoes and the associate I met, ** had a friendly disposition and listened attentively. As soon as I gave her the documentation in my possession, she punched in some information on her system and "voila" my previous record came up.

My wife and I were at the Nordstrom in the Garden State Plaza in New Jersey earlier today. Recommended by the sales lady, my wife applied for a new Nordstrom account, her app was rejected, and she got on the phone with the Nordstrom customer rep to understand why. The rep put her on hold for over 10 minutes saying she needed to find out what happened and then asked my wife to provide a major credit card for them to check her credit (which was not a requirement in the original app form).

After going around and around, it is finally resolved. Thanks to one of the representative who took her time and actually helped quickened the process.

Attempted THREE times to order a pair of shoes. First order did not arrive after two weeks of waiting (wanted for Easter). Contacted customer service and was told that the order was in process and could not be cancelled. Really wanted the shoes even though it had been over six weeks since order. Another week went by. Still no shoes. On May 6th I received an email that the order had been cancelled by mistake. Still no shoes. Expected more from an established upscale company like Nordstrom.

I purchased goods online and was told I had to wait over 3 months for a dress and a pair of shoes. I replied to their email to cancel the order and the sales associate kept complaining about her computer and told me she'd cancel. 3 associates and 4 days and 5 hours wasted of my time, they still have not cancelled my order. In fact, the last male associate just hung up on me. Don't buy from here online... ever. You'd be lucky if they don't steal directly from your account. This has stressed me out and I'm pregnant. My days should not be spent complaining but thanks to Nordstrom, I'm super unhappy. I WILL NEVER SHOP ONLINE WITH THEM EVER!!!

I applied for but never activated a Nordstrom Debit card. There was a fraudulent charge on my Nordstrom Debit card. Nordstrom tried to tell me that someone posing as me must've had access to my SS# and went into a store in a different state and was granted access to my never activated act #.

I ordered two orders from Nordstrom from their website but has been canceled, call them and also left a voice mail on their manager **, had no answer or call from them. I order a 3 orders last month, they told me I ordered too many items for person use. Why don't you limit one per household online??? There is no rules or policy on the website saying can not order two or three more. Can I buy two or three products for my girlfriend's use? My credit card has been hold for 30 days about this pending charged. Also they asked me "Are you Asian?" They are really rude treating customer without reason? Nordstrom don't sell more products to customer.

I ordered a Handbag and received an email confirmation with an order number and date it was delivered, but no tracking number. It never arrived, so I called Nordstrom's and was told someone would call me back. No one ever called so I called back only to find the purses were sold out at that store. I spoke with 2 managers regarding this situation and there was no real concern about all of the problems. Their solution was to simply refund my money. Extremely disappointed!

I order a watch from NordstromRack.com and they sent me the wrong one. When I called them to sent it back and get the right watch, the watch I ordered was sold out. Two days, three calls, one in which I was on hold for an hour and 45 minutes, and a tweet later, I finally got in touch with a manager. The next day he called and said that they found my watch and that he would call me the next day with shipping instructions. I explained that it was a present and I need it right away. Two days later I'm still waiting for a call and apparently the shipping request will take about five days to go through. FIRST AND LAST TIME SHOPPING WITH THEM!

Ordered a pair of shoes online which were available in all sizes and widths. Tried to exchange them and I was told I would have to pay almost 3 times the original price. Complained and I was told the size I ordered was the only one at that price, which was a lie because I had the other size in my cart which showed the lower price. Never buy from Nordstrom online. It's like buying at a flea market. Poor, poor customer service.

I ordered a cotton shirt jacket from Nordstrom Rack and I received a scrunched football shaped object tied with a string. I called to report this and was informed that Nordstrom rack is a warehouse operation. There is a store within two miles of me -- a Nordstrom Rack. I expected to receive the item in store display condition. The receipt said the item was prepared by autobagger. I have begun to view shipping and handling as overkill. Overhead costs of store display is already added to the cost.

I must agree that the almost superb customer service at Nordstrom has taken a dive, and it is hurting their customers. I paid a bill on time on-line. They started dunning me so I contacted CS by phone. A woman lacking skills in language (I thought I had reached India) and in billing procedures could not figure out what happened. A call later I was told that I had given them an incorrect CC number. On the call after that CS person said all was OK and I owed only $29 so I immediately mailed a check to avoid more problems. I phoned back and was told all was OK. More dunning and I called again and was told the original amount was still due. And now they have reported me to the credit bureaus even though it was their series of mistakes. My suggestion is to avoid Nordstrom if possible - there are many alternatives!

I was recently in the Paramus new jersey store. A good long time salesman I purchase from told me the customer service girl who had been there answering and paging employees was let go this past Friday and now all calls are routed from an exchange in LA. Terrible.

I had a credit account with Nordstrom's and contacted them to pay off my account. After I did pay it off and was told that my account is all paid off, there was another automatic draft that was charged to our bank. I had disputed that charge for 4 weeks and faxed the bank statements twice. After the conversation with the last representative who admitted that there was an overcharge and that I would receive a credit or money back, I got another call trying in the most vague manner to justify the overcharge.

This is in response to a post from Vincent from Pasadena. I work in Cedar Rapids Iowa in the fulfillment center that handles all online orders for Nordstroms. It is also where every return is processed, which includes all store returns that are sent to us. Nordstroms has a no question asked return policy. If we sell it you can return it in any condition and get a full refund or item replaced. There are no questions asked unless you are someone who is constantly returning pieces that have very obvious wear and tear to them and that has to happen many times before we start to question the return. Take them to the store you bought them from and if they will not return them for you, send them to our location. It is the most flexible return policy of any retail store that I have ever seen. If you aren't one that abuses the return policy they will refund or replace the Uggs for you.

I don't believe that these people get enough training for "what to do when things happen?" People do order twice in a week or two. Read what is being sent to you. I had three different people respond to a problem and I have no idea what their resolution is. All I want to see happen is that your department gets more training and understanding of 'Customer Service'.

My sister bought me a pair of UGG boots 2 years ago and paid over $200 for them. They started to unravel from the back. So I went to a private shoe repair shop. He told me that the leather was rotten and it could be stitch up. The Seattle office was no help. So I ask who was the president of Nordstrom. They refuse to tell me. So I did some research and found out it was Blake Nordstrom. So if anybody knows how to get a message to Blake Nordstrom about their lack of customer service, I would like to know. I just became a new card holder and I always thought that Nordstrom sold quality products and had great customer service. I am very disappointed. I guess there are no good stores anymore. I guess I will pay off my card and stop shopping at Nordstrom. I guess this is the way it is across the board. Stores sell you stuff and when something goes wrong with it, they make it impossible for you to return it or fix. I always thought that Nordstrom was the exception. I was wrong.

I ordered online from Nordstrom on 12/26/14. I received my oxfords today. I was excited. They were going to go so well with my new suit. I open up the box. I notice a smudge on the shoes, as if some had already wore them. I had multiple people to look at them, to see if I was just over-exaggerating but it's clear as day. I guess they send off shoes that other people have previously worn. I called customer service a few minutes to see why this occurred. The lady I spoke to didn't have any excuse she just said they will send some more out to me. I will update if they actually send me some new shoes.

Nordstrom Online offered guaranteed Christmas Eve delivery. We made a purchase several days before the deadline and were provided with confirmation that our order would be delivered by Christmas Eve. Part of the reason for selecting this merchandise was the guaranteed delivery in time for the holiday. We also called to confirm that delivery would be on time when a shipping notification did not arrive within 24 hours and were again promised delivery by Christmas Eve. Now, on December 30, the gift still has not arrived. We called Customer Service and were told there is no tracking information for the gift, which probably means that it was lost. They have now offered to mail a new gift, for delivery sometime in 2015. They refuse to provide any discount or other compensation, meaning that there is nothing to back up their "guaranteed" Christmas Eve delivery.

Wow. All I can say is I am impressed. One of Nordstrom's family members--yes, family members--actually phoned me at home after I left a complaint with their corporate headquarters in Seattle. We spoke on a first name basis, and never once did this executive condescend to the unhappy customer. Instead, he apologized and promised to look into it the next day.

I recently purchase a pair of Sorel Boots online which I received in a timely manner. One week later, I received three different emails from Nordstrom saying that my order (same order as before) had been shipped. One delivery was going to be on Dec. 2nd, and the other was going to be delivered on Dec. 4th. Two different UPS tracking numbers. I also received a third email saying my order was being processed (so that would be a third shipment). Keep in mind that all of these emails and tracking numbers had the same order number and Sorel boots that I had already received.

I decided to try buying something online on Black Friday since I would not be in the area. They had some serious issues going on with their entire website. Prices were wrong, items wouldn't load, couldn't check out and then the item was bought out. Called in and after 15 min of being on hold decided to put my number on their call waiting list since it told me I would not lose my place in line. After half an hour waiting I decided to call back and was on hold for an HOUR before someone answered. And guess what...still didn't get a call from the former placement in the imaginary line. Then, item clearly states it will be shipped within 1-2 days but when it didn't show up and I called, they told me it ships out then not that I'd get it by then. It would be a week. (I needed that jacket to go to an event or I would have bought one elsewhere!!!!) Totally misleading. And I also enjoyed the small print of them telling us that the extra discount is added in before so you think that you are getting a bigger deal after but find out when you check out that NOPE.

I bought a pair of shoes at Nordstrom at Friday. Today, I saw that while my daughter was wearing the Nordstrom shoes, she was having difficulty walking and she's not comfortable with it.

I ordered a suit for a big event and Nordstrom said they would have it ready the day before. I picked it up and on the day of the event went to put it on. Wrong suit. Somebody else's suit! Had to go to the event in rumpled khakis. I periodically go to Nordstrom and spend a grand or two on clothes. Because of this incident I am done with them forever.

I recently opened a Nordstrom credit card online, when applying I entered my parent's address which is on my ID, even though I have been staying at my Grandmother's house while we work on getting her into a nursing home (dementia). I was worried if the address I entered didn't match the one on my ID they would think I was not who I claimed to be.

I was a tailor/fitter. All you hear is Productivity, Productivity, Productivity. Points, points,points! Faster, faster. 10 min on a suit, pant fitting, 15 min for a dress. Nobody cares that customer wasn't ready - (standing in front of the mirror by the time you came) or decided to try another dress for you to see! Forget it! And if she decided that she needs shoes (and you definitely need them if it long gown), sales person have to go downstairs to get the right shoe size and heel size. But for some reason it always wrong heel size even if you give them the ruler to take with them... It looks like they are all from the same school AND if the customer will realize that she needs a bra... OMG!!!!!! People from lingerie department start bringing all these bras, girdles and cups... Another 20-30 min are taken.. Then you start your fitting.

I made a purchase online and I didn't receive it. The UPS man left it at my front door of my apartment. I live in a 300 apartment complex. The two packages required a signature but I wasn't home and they were told by the Leasing office that they will have to leave packages at the door because they aren't accepting deliveries for residents anymore. It has been this way for 3 months and usually I get my packages. This time I didn't. When I called Nordstroms they said it had to go through their delivery department even though it showed online that UPS left the package at the door and it was suppose to be signed for and they didn't get a signature.

Don't know what's going on at Nordstrom but seem to be drastically changing their policies. Spend lots of money there. Supposedly get rewarded with points to keep us shopping there. Notes never used to expire. All of a sudden they do. Had $40.00 reward note declined yesterday because it was supposed to be used by last March. Even salespeople have attitude. Women I spoke to was adamant that this policy has been in use for at least 4 years. Think I have been shopping there longer than she's been alive but have used many notes in past 4 years that have gone thru no matter what the date. I have never thought of Nordstrom as luxury shopping, good quality but not luxury. Mostly convenience factor for me. Doesn't sound like their sales people have even been told. Sales person could only tell me it wouldn't go thru because of expiration date but could not explain the policy change. He had no clue.

I am very familiar with the Nordstrom culture as I have lots of family in the Bay Area of S.F. Very excited to hear they were launching their first store in Calgary. I have been a regional supervisor for ladies fashion for over 25 years so very watchful of the behaviors of other retailers. My first visit was to buy shoes and was not impressed at all with service. I understand that these are early days but sales associate brought me 4 sizes all of which I did not ask for. Did not listen to needs of client. Next visit was to get product from Kiehl's dept. There are lots of options for the product as there is a free stand in mall and Hudson Bay has dept. Again I was left to myself no greeting and was only approached after I had my product in hand.

Sunday (9/14) at approximately 6pm ET, I placed an online order with Nordstrom. Immediately after submitting the order, I received email confirmation of the order with a link to check the status of the order. Several times today (Monday, 9/15), I checked the order status and there was no change. Here's where the fun (not) began...I used the Nordstrom "Live Chat" feature to communicate with a Nordstrom representative about my order. "Bettisue **" was the random rep that picked up my Chat request. She seem helpful at first, but as soon as I expressed my disappointment with the lag between PLACING the order and the order being SHIPPED, "Bettisue **" didn't seem to be as helpful.

I went to Nordstrom in Short Pump, VA and they did not have my Toms Shoes in stock and said I would have them in three days. I paid for them with debit card at point of sale. I kept getting emails and now just got another one and will be from beginning of order until time shoes arrive, a total of two weeks. I had planned to wear the shoes to a funeral and of course, that will not happen.

Whenever I go to the mall (which isn't often - I hate indoor shopping malls - they are depressing and I could get shot!) I sometimes park near the Nordstrom for convenience, and walk through the store to get to my destination - usually J. Crew, NOT Nordstrom. Nordstrom is staffed by chirpy juveniles. On the few occasions I've shopped there, the service was so poor and laughable, I couldn't bring myself to purchase anything - even their lovely shoes (which you can get online, at reduced cost, from Zappos).

2 weeks ago was fitted for and purchased black bra for $100.00 bra on my American Express card and Was told July 10th all bra's were going to be on sale so she would remind me thru e-mail and I could pick up other colors for the sale price. Apparently the black bra was not included in the sales price, so that is why I paid the full price for it then. My Aunts were staying with me from out of state and I told them how great your bra's fitted and they went with me and girl measured them. After spending 1-1/2 hours getting fitted and getting a bra they really liked, and I got my other bra, we went to pay for it, and were told it was only with a Nordstrom card that we could get the sale price. I should have been told 2 weeks prior when I use my American Express card, that it would not get me the sale price.

I ordered a Vince sweater on the 28th of April, 2014, and received it on the 10th of May, 2014. When I opened the wrapping box, I found that the sweater is nothing like the one I had order. I had ordered a boxy split-hem sweater with 100% cashmere, but what I received is of slim fit with only 5% cashmere - cling to body. Not lovely at all. Also, the color of the sweater I received is something like navy and grey stripe, not grey and white colorblock with black stripe I had ordered.

I recently purchased dress shirts at Nordstrom Rack in San Francisco. When buying the shirts at the register I was told if I sign up for a credit card I would receive '$100 worth of free alterations.' "Free alterations?" I asked. "Yes, free," I was told. The sales representatives said they would be deducted from my billing statement. That was LIE #1. When I got my bill, the alterations were there. So I called the Nordstrom's credit card company. They told me they were unable to refund my alterations and what they really were was a credit towards future purchases. That was LIE #2.

I recently purchased a pair of gloves for my son in a Nordstrom about 25 minutes from my house. With the snowstorms that have been off & on for weeks this winter, there have been no children's gloves at my other local stores. They had ONE pair left in his size with an impending snowstorm coming the next day! The next day (the day of the snowstorm), my son asked to wear them so I went to remove the tags and realized the cashier had left the anti-theft sensor on them. I called and they said "So sorry that happened. We're sending someone out there to your home right now" --- WHAT?! Amazing! She was here within the hour with the sensor remover! Now THAT is customer service!

I hate that if you visit this website, they harvest your email address and you start getting unwanted emails. Hate that. On the other side if you check out Fsession.com, they are really good so they should have to learn from them..

Claims about the Nordstrom's "no return policy" are very speculative and are made in my opinion just for marketing purposes to create a big word out in press. In real life there is a "liberal" case by case return policy with lots of bells and whistles that will embarrass you if you try to return an item. Per ** - store manager at Fashion Valley store, the policy is very liberal and reviewed case by case. If the item is altered or worn over a year you have no chances to return it.

Worst customer service on the phone. I bought a coat. 5 minutes later I got an email saying they were sorry, the coat wasn't in stock anymore. They said my credit card wasn't charge. Days later I checked my bank account and found out they had my money on hold and it takes up to 5 days for them to put back on my account. Why do they hold my money if they know the coat wasn't in stock and I'm not getting it? I called customer service. They were very rude over the phone. This is the last time I buy from Nordstrom.

I have been a loyal customer of Nordstroms since I was a teenager and I'm now in my mid thirties. I grew up in Seattle and recently moved north to Lynnwood, WA. It's about 10 miles north of Seattle. Today was probably the worst customer service I've ever experienced in a Nordstroms in Lynnwood, WA. I wanted to return a couple of dresses that I had purchased recently. They were in fact just a bit tighter than I remembered when I first tried it on and I didn't quite like one of the styles.

I ordered pair of boots, 12/22/2013. They arrived today 12/24/2013 and they are heavily worn!!!! Soles are not just dirty, they are ripped!!!! What a great Christmas gift!

I purchased a jacket from Nordstrom Rack in Sugarhouse, Utah. They verified my bank account and approved it. Then I returned the jacket because I felt that I need to wait for a better one that I really like. Few days later, the Nordstrom Bank sent me a letter saying that it was an invalid account. I verified my bank account, they took my money from my bank account, but never sent me a refund back. Yet, they kept saying that my bank account was invalid and I still have a balance with them. I contacted them almost every week to follow up and found how unprofessional they were. Every time I talked to them and told them the story, they didn't seem to listen and ignored it, and kept saying that I still have a balance. It looked like they deleted all previous conversations that I had with other representatives.

I called Nordstrom Visa to get the recent transactions on my bill and pay it. I was transferred to 3 sales representatives and had to repeat my full name, address, last 4 of SSN and the password to all 3 agents and none of them helped me. Just kept transferring me over. I wasted so much of my time on the phone. When I finally had the opportunity to speak with an agent I complained about this, but was received with rudeness and attitude... (they were required to ask these q's... but having to repeat them many times is unacceptable... that is if they want to keep their clients). All I wanted to do was inquire about some transactions and pay my bill!

I've been racially profiled at Nordstrom located in Santa Monica Place mall in Santa Monica, CA. I was returning an item I had purchased. They had two other customers in front of me returning items as well. One person was returning an item that was $458 or so. Then the other customer returned an item that was in a plastic bag. When it was my turn to return my item, the same customer service person, Anabel **, took my item, looked at it, and took it to another register without telling me what she was doing, called another department, asked someone there to come and verify if my item was even the store's. Mind you, she did not call anyone to verify on the other two white customers' items. At that point, I felt Racially profiled and treated poorly by Anabel. She never inspected the other customers' items. I felt like a criminal for returning an item which I had purchased. She easily refunded the customer ahead of me without a problem. I was disturbed that she treated me horribly for no apparent reason. I told her to give me back my shirt so I can return it at a different location because she had the worst customer service and treated me without respect and dignity that every customer deserves.

Hard to believe but true. Nordstrom states when an item will arrive when you choose a shipping method other than their free shipping. Within the past two and a half weeks I have been buying thousands of dollars worth of dresses and shoes for my daughter and I to try before an impending wedding. Just to be safe, I paid for TWO BUSINESS day shipping. On each of the three orders nothing has arrived to date. I contacted both Nordstom and the shipper to discover Nordstrom is waiting up to five days after the purchase to even begin to ship. Then they shipped regular mail despite my paying for two business days. ALL the items will be arriving five days after I have departed for the destination wedding.

Very poor customer service. I had a necklace repaired and they had to send it in to David Yurman. It came back not fixed right twice. They never checked it so it was for me to find out when I came to pick up each time. After contacting them 3 times over 10 days to complain to a manager about getting any kind of compensation, I finally get a call back and they say, “Too bad. We can't put a value on your satisfaction” or in other words, “We don't care. Too bad.” If you search Nordstrom complaints, they have fell hard. They are Kmart with big prices. I will never waste my time with them again. Mall of America store.

I bought a less $100 pair of shoes using my family's card. Their system freaked out because my name is not on the card. Then I was contacted by a person A from their financial protection department. I explained why my name is not on the card and A was like, "What's the card holder's name then?" I was like, "I have to check with him if he wants me to provide you his name." Then she said, "Why?" Are you kidding me? Just why? Like I owe you something. Then I said, "Well you can just cancel the order then." She then said with a threatening tone, "I can. I will contact the credit card company and inform them you are a fraud and using the card." What the **. Are you kidding me? Then the credit card company contacted my family for several times.

She is the most unprofessional manager you will ever meet in your entire life. I had to return a perfume (still boxed, wrapped, including the receipt). I first spoke with a guy named Matt (super rude, snappy and full of attitude) who told me that it was too old to be returned. It was purchased a year prior, yes, but because I live in Southern Utah, I don't get to visit Nordstrom as often as those who live in Northern Utah. I then asked to speak with the manager, who turned out to be Nicole (the cosmetic department manager). At first, she was nice but it was an outrageously fake nice. She looked at the box, looked at the receipt, then looked up and told me, "I'm sorry. We can't take this because it could possibly be fake." Are you kidding me?! The only thing fake in that store was her!

I ordered an inexpensive ring for my daughter. The size did not work so I returned by mail for a simple exchange. Nordstrom has now charged my bank account 3 times for the exchange. I was lied to by the customer service agents on the phone about correcting this with my bank. My bank has never heard from them. Essentially, Nordstrom has stolen money right out of my bank account for their errors. I have no recourse other than to dispute the charges formally with my bank. Nice Nordstrom, wow. No apology, no corrective action. I caught your mistake and I am loaning you money. You are stealing money from an unemployed single mom who wanted to purchase a special birthday present for my daughter. So much for excellent customer service, they are ethically immoral.

I had a backpacking trip beginning of January. I went to Nordstrom to buy Merrill Moab shoes towards the end of November so that I could break them in before my trip. They didn't have them but promised they could be delivered to my door within a week. A couple of weeks later in mid-December, I contacted Nordstrom to find out about my shoes. They said they were sorry and the shoes were just shipped and I'd be getting them within a week. I called the next week and the week after that with the same response. I kept counting on Nordstrom to fulfill my order so that I wouldn't have to buy more shoes. I had to purchase my shoes for $119 from another retailer the day before my hike. Because I couldn't break them in, I also received some nice blisters on my feet during my hike.

This is the second time within two weeks. Different items that I've ordered, confirmed, only minutes later receiving email that items are not available. This is ridiculous. Why show an item available at all if it isn't in stock? This is not making me want to do business or recommend to anyone else for that matter.

I ordered a Stetson hat on 6/5/12 and received the order on 6/8/12, which was very good, but the hat was not the same color as the one shown in your online catalog. The choices of color were black and khaki. I assumed that the lighter color, shown in the photo online, was the one called khaki. The hat that I received is much darker than the photo. I will keep the hat but you should pay much better attention to the representation of the products that you sell. I felt somewhat disappointed in this matter and I felt that you should address this type of misrepresentation of products.

The Salt Lake City, UT Mormon/LDS-owned City Creek $5 billion mall openly discriminates. They allow their employees at the makeup counter and wherever else to fraud customers, discriminate and lie. Do not shop here. They want $50 to do a five-minute sample makeover of basic eye shadow, foundation, lip gloss, etc. I've had my face done numerous times at Nordstrom's and was never charged or told I was required to make a $50 purchase for a sample makeover. My friend is 60 and is Native American. The artists who refused to do her face were Filipino and white, both women, and who wanted $50 from her. This was embarrassing and humiliating. The store manager, Linda **, just sent an apologetic email with no coupons, vouchers, enticing discounts or samples to send to disappointed customers. She just said she'd talk to the staff. Not good enough. I will tell my family to cancel their Nord's cards and not shop there anymore.

I went to Nordstrom.com because I received an email about a big sale. I browsed the many sale items and fell in love with this pair of jeans. I checked to see if my size was available and it was. I purchased the jeans on 03/06/0212 at 1:23 PM. After my credit card was charged, I received an email confirmation of my order. Great. But 24 hours passed and nothing more, no shipping date, no nothing, although I paid an extra $20 for expedited (2 day) shipping.

I'm very disturbed and angry regarding your dog friendly policy. I object to customers walking their dogs through the store and interfering with shoppers attempting to browse and shop. I was pushing my two-year old granddaughter in her stroller through the children's dept and felt uncomfortable with a pit bull approaching and sniffing both of us. These dog owners assume you're enamored with their pets, but I'm not and I wish dogs were not allowed in the store.

I was shopping on Nordstrom's web site when I was asked to take a survey about my experience with Nordstrom. At the conclusion of the survey, I was informed I had won a free iPad provided I answer a few more additional questions. I spent over an hour completing the questionnaire. The questions kept coming and never seemed to end, but I completed them all. The questions were very personal in nature, asking me for contact information, shopping habits, and possible future purchases I might be inclined to make.

I had a $500+ credit on my Nordstroms account and called Nordstroms to get the money refunded to me. I was told by one woman and then her supervisor that the money could not be moved to my Visa account and could not be refunded to me in a check because "it's the law". I had to insist on my right to my money and was finally switched to someone who said that of course they can refund my money and she'll mail me a check. I've lost all confidence in Nordstroms and after 19 years as a customer I will never buy from them again.

This company is full of pompous individuals that are concerned with nothing else other than their selves. They fired me because I was not able to make it on the first two days of work, due to being in the ER. I had a note from the hospital to give them and I explained to them why I couldn't make it. This company is disgusting. The management, department heads, ebar, and all others of nordstrom ** are worthless. I really hope whoever sees this thinks twice about going to that store, and realizes that the image they portray is completely different from how they treat their own people. I hate this company with a passion. And will do all I can to shatter its name.

My wife bought a pair of shoes at Nordstrom on Saturday. Today, I saw that while my daughter was wearing the Nordstrom shoes, she was having difficulty walking.

I bought a jacket worth $761.03 from them last Sept 2010 and returned it a few days after. It was my cousin who brought the jacket back to them with my card, and they swiped my card. My cousin never got money and is willing for the video to be investigated. Since I didn't see it came back in my account, I called them about it. The guy on the other line said, it's being processed and it would also depend with my bank (so that means they swiped the card). I thought I will just have to wait for a few more days and it will eventually reflect. Five months later, after coming back from a trip, I look back at my bank statement from Sept last year to now, and it's still not there. I called Nordstrom and inquired about it and now they are saying that it was returned in cash, and that we should file a complaint to the police station to be able to look at the video. We went to the police station, and they said it's not a crime so they can't do anything for us. I just want my money back since they got the merchandise and prove to us that they gave the cash!

I ordered shoes for delivery. They arrived at my house and were the wrong size even though the receipt had the correct size listed on it. We returned the shoes and re-ordered. Thirteen more days later, nothing had arrived. I called and they said the new order had been "cancelled" in their system and they did not bother to notify me. They said they do not offer anything for customers when they mess up twice but will try again to order the correct shoes for me.

On June 6, 2007, I placed an order via Nordstrom.com for the Marc Jacobs Saloni Satchel that was on sale for a wonderful price. After entering in my credit card information, I received a message notifying me that my order was being processed. Concerned that the status of my order had not changed on June 7, I contacted a Nordstrom designer sales representative.

dissatisfied that I paid $20.00 extra for the service of next day delivery to find that my order will take 2-4 business days. Not only was I not informed at the time of the online purchase that next day delivery is unavailable, I have been charged for said service that I am not receiving...I feel that is unfair and very poor business, not to mention a rip off! I will never shop at Nordstrom's again, nor will my family and friends...Word of mouth is a very powerful tool for the consumer who has been wronged...