Nordstrom Reviews

I have been a loyal Nordstrom customer since I was old enough to shop, and when I have lived in States, I order from Nordstrom. They have NEVER disappointed me, and only carry quality products. Anyone complaining about Nordstrom discontinuing Ivanka Trump fashion, is ridiculous. You can buy her merchandise at Marshalls, TJ Maxx, any discount store. So, since Nordstrom is a high quality company representing the finest brands, I'm certain they have no interest in competing with discount chains!!! So it has nothing to do with her paternal affiliation. It has to do with mass merchandizing, Nordstrom does not ever do this.

Placed an order last night. Nordstrom only confirmed two out of three items. The third item was still in my shopping cart. Complained the same night. Have been told I only have two hours to cancel order. Since the order was over $100 I should have been provided with free shipping. Sending only two items made it below the free shipping amount. This morning I wanted to order the third item they didn't ship, didn't really mind to pay extra shipping. Nordstrom accessed my account and took it off. Very shady practices.

I placed an order and then found that I had made a mistake. As it had only been a few hours since I had placed the order, I decided to cancel it. I contacted the customer service chat, and the person I talked to was very unhelpful. They claimed that after 2 hours a cancellation was impossible, and to not to have a supervisor when I asked to speak with one, and would not provide any employee id number or any other identifying information. I then called their customer service, and that representative was able to help me with the assistance of her supervisor, who sent in a cancellation request. I received a refund via Paypal within a few hours. The phone rep was helpful and pleasant to deal with, and I did get a refund quickly, but I felt their live chat service was very poor. In general their return/cancellation policy seems very restrictive and difficult to deal with.

Over the last several months, I have had countless items cancelled from orders because the item was "out of stock" only to see that the very same items show back up as available on their website to be sold again and again and again. It takes about 2 weeks to get a refund so they are keeping thousands of dollars of customers MONEY interest-free. By constantly holding money on items they keep selling that they are unable to fulfill. What does the customer get for their inconvenience? Not a damn thing. An email stating important information about your order. Someone needs to look into this shady practice.

When I heard Nordstrom decided to remove Ivanka's line, I thought, 'how immature is that?' What is this thin-skinned business coming to? I can't believe you would remove a woman's line b/c her father is the president. You watch and see... other companies will place her line in their stores and her sales will not suffer, they will skyrocket. Unfortunately, there is a reaping and sowing principle at play here; Nordstrom will reap what they have sown. I personally won't be spending any of my dollars at your restaurant or store. I don't think I'll even set foot in your business anymore.

Went to this department in Roosevelt Field Store of Nordstrom to return shoes. That went well and was quick. Then needed help with new shoes. It was slow night. At least 5 young male sales people standing around talking but not willing to or asking to help. After complaint to register person, a young female clerk finally showed a willingness to help me out.

I ordered a pair of black hunter rain boots and upon opening the box noticed that there were scuffs on the sides of the boots which then prompted me to turn the boots over to find that the tread pattern had begun to disappear. YUCK! How do you send out used rain boots to customers? I am sadly disappointed with Nordstrom. While mistakes do happen the customer service rep. was apathetic and offered nothing to compensate me for being inconvenienced by Nordstrom's mishap. It's really such a shame that Nordstrom seems to be failing in both its ability to deliver products to customers and to have adequate customer service.

I am sick and tired of this political stunt coming into play where I shop most. Nordstrom refuses to sell Ivanka Trump's line of clothes for no reason. For they claim it was low sales. I doubt it because I buy her brand and love them. It is purely political and I am sick and tired of racism being reversed to ** young successful women. She does not deserve this treatment. Her quality product speaks for themselves. She has a great line of clothes. If it was a ** designer who was treated this way there would be protesting, shouting, and preventing people shopping in the store. This is disgraceful, un-American and plain racist. Remember RACISM works both ways. ** are being racially profiled such as Ivanka, young successful and **. Shame on Nordstrom. I will never step into their store.

I ordered some shoes on 12/29/16 and it took almost 3 weeks (?) 2 weeks to arrived compared to what's written on the website 3-5 days. I was so disappointed that they do not fit when it arrived, so I returned it 2 days later. Then, the nightmare begins. I waited for more than 3 weeks and still do not get my refunds. So, I call their customer service, someone put me on hold for 10 mins, then told me that it arrived 2 days ago and needs another 3-5 days to process the refund. This is absolutely unacceptable. Today is 2/8/2016.

I ordered a pair of Sorel Medina III Waterproof Boots online on February 3rd, 2017, for a total of $90.72 that had been taken out of my checking account that day. Today is February 8th, 2017 and I have not received the order or the credit for shipping of $8.32 that I was promised. I called and they told me the boots were now $45.00 and I could not get the price adjustment of $33.75 unless I returned the pair I originally ordered and buy the pair for $45.00. They do not have the color or size I need for $45.00 so they told me I could not get an adjustment even though I still do not have the boots. They said they are out for delivery so that is that. When I receive the boots order number ** I should return them to a store and try to get the same pair for $45.00. I will never order from this company again, the policy is an unethical way to make money.

I recently purchased some items from Nordstrom. The online experience was not great. It was difficult navigating their web page. It was disorganized and muddled. Once if finally found the items I made the purchase. Nordstrom was not able to meet the shipping date expectations. The order (a total of 4 items) were all shipped separately. The packaging was atrocious. The items were stuffed inside of bags and arrived wrinkled and unwearable. I purchased a pair of shoes that arrived with scuffs on the bottom and hard placed stickers that cannot be removed. This is not only a drag to have stickers showing on the bottom of an expensive shoe but it reduces the value right out of the BOX. I contacted Nordstrom. They did not even take the time to reply. Horrible and disgraceful. I will NEVER shop of Nordstrom! Terrible experience!

I just want people to be aware of my experience so they can know and make educated decisions about their business doings with this company. I went delinquent with my Nordstrom account for the first and only time last Oct/Nov by $42 by 30-45 days. It was an accident (human error) on my part. I got married and went on honeymoon at the end of Nov-Dec 2016. I missed payment and a couple phone calls regarding the delinquency. I had all the financial responsibility of making payments and a lot of payments going out during this time. Of course, once I found out about the delinquency on my credit report, I paid the bill and followed up with a phone call to Nordstrom. They were unwilling to remove the dispute on my credit report. In fact, they were okay with me closing my account with them and vowing never to shop at their stores or subsidiaries again.

I am a professional make-up artist as well as my son who mostly does Horror/Creature make-up. We buy lots of cosmetics and skin care to use on our models/clients. We purchased a few Clinique items from Nordstrom. Our model had a very bad allergic reaction so we had to return the items. When we went to return them the Clinique salesperson recommended since a few items we wanted to exchange it for were on-line it would be easier to go on-line, fill out the return form and use the pre-paid postage label, state the items we wanted to exchange them for and the reason for the return which was a pretty bad skin reaction.

Ordered a coat for a Christmas gift on 12/17/16 with 3 day shipping. By my calculations that would mean it would arrive by 12/20 or 12/21. Of course I assumed it would be arriving no later than 12/24. Imagine my surprise when UPS tracking says it will be delivered on 12/27! Called Nordstrom. The rep indicated it was out of her control. Her suggestion: I call UPS! Or, I call NEW JERSEY where Nordstrom has a coat in stock and see if they will overnight it to me! Hello? Have you ever heard of customer service? So, in my utter frustration I call UPS. HA! Their answer was to blame Nordstrom.

Placed order on-line on Dec. 14. Nordstrom confirmed order. On Dec. 20, Nordstrom informed me that they were "cancelling" my order because they could not fulfill it. On Dec. 20 Nordstrom charged my account for the order they could not fulfill. As far as I am concerned this is fraudulent business practice. Accepting orders, waiting almost a week to inform the consumer that you cannot fulfill the order, and still charging for said order. Fraud. Complete fraud.

I have a complaint about Nordstrom's customer service at Americana in Glendale. Recently I purchased two dresses online and decided to keep the red dress and return the black one. When I wanted to return it, with tag and receipt they haven't accept my return. They deny my return because the tag is not attached on the dress, it means that I worn the dress which I did not. Now I have to keep same dresses in my closet because of the bad customer service. I do NOT purchase from Nordstrom anymore, they treat you as a liar. I was wondering when it will go out of business with their lousy customer service.

On November 18, 2016, I purchased a girl's dress. She wore the dress to her Christmas program at school and most of the front bodice tore out. Obviously, the seam wasn't sewn correctly. Since we live an hour away from the store, I called the store and was told that mailing it wasn't a good idea because they lose things among all their boxes. I'm not sure we will get to the store before the 90 day return policy expires, so apparently I'm stuck with the dress. I still have my receipt. May not shop at Rack again. Unhelpful and somewhat rude staff. Completely opposite of Nordstrom.

I am in the midst of a terrible experience with Nordstrom Rack. Do not order from them: (1) late with shipping; (2) unable to locate my order even though they say it was delivered. Now they say that it has an incorrect status code. How on earth would a customer be able to correct a status code? Customer service was rude and unhelpful, also told me to take care of the problem myself. When I asked to speak to supervisor, I was told three times that I needed to talk to the next level supervisor.

The Nordstrom website/ordering is not good. You order from them and they bill you immediately. Then they bill you again later as each item ships. Sometime after all of the items ship and after they have individually re-billed you again for each item they will credit back the original amount to clear-up the double-charge. The customer service dept at Nordstrom blames the banks but it has nothing to do with the banks and everything to do with their unethical process. If you use a debit card and there is a multi-item order shipping out of different fulfillment centers you will be charged twice and the money will be out of your account during that double-billing period.

Shopping online with Nordstrom - I bought some merchandise from Nordstrom that unfortunately I had to return. Their return system is extremely easy and convenient. Great merchandise and easy returns, if necessary.

Back in October I began my search for a swimsuit for my upcoming vacation in December. After weeks of delayed shipment with no explanation (10+ days), and endless attempts to get an answer for the useless customer service, the order was canceled on me due to shortage of stock. Feeling a little frustrated, I assumed this was a one time occurrence, and gave Nordstrom Rack a second chance. On November 28th, I ordered another swimsuit from the company (with only 3 weeks left to spare before my vacation). I waited patiently 7 days before contacting the customer service. No one could provide any information as to what was happening with my order. I spoke to several 'supervisors' that have absolutely no additional information to provide.

I am a long time customer of Rack. I buy everything from there, until now. Something has happened at Rack and it took a nose dive and it's not letting up! At first I thought it was just a minor hiccup - which can happen. No. 3 months later and their shipping is still screwed up! It said in transit for 2 weeks and it never even shipped - but they kept blaming UPS. I was on the phone all day between UPS and Rack and Rack finally got a manager who said the box must of got lost in the warehouse - then she would have it shipped overnight.

On October 21st 2016, I purchased a pair of Tory Burch flats in the amount of $ 159.97 for my mother in law at the Cherry Hill, NJ location. I paid for the item in cash. Unfortunately, she could not fit them. On December 2, 2016, I called the customer service number and asked them if I would be able to return the item without a receipt. I did not get the young lady's name. She explicitly explained to me as long as the sticker is still on the shoe and you have the original box you will only be able to get a store credit. You will not be able to get your money back. She told me that I could go to any Rack store they should be able to accommodate this request.

Thankful for Yamila ** at the Estée Lauder Department from Merrick Park, Miami, Fl. She is professional, honest, helpful, caring and I trust her with my entire shopping with my eyes closed. Great Text App Orders with my Sales Rep., Ms. **, she is amazing and goes above and beyond for the customers. Thanks Nordstrom for having a great staff and having Yamila ** be part of your Team! Thank you Yamila ** for all of your help!

I made purchase last week for a pair of shoes. When I received the products it was seems like used one. Too much dusty, and when I tried to calling them about, they ask me to take snap and send me attached with product code. I did email them immediately after 6 days. I got reply to say like "we can't accept refund or exchange." Completely scam! I stopped buying from them. For other consumers who troubled with such websites wants to suggest that I found a new website https://www.boutiqueken.com. Really reasonable price in every manner and first of all very impressive their customer care.

This concerns shipping to APO/FPO and more specifically to your military families living overseas. On 11/17 I ordered dresses totaling $$$ to be shipped by standard shipping. I was informed today on 11/23 that the order has been shipped via Mail Innovations which notoriously takes up to 3 months to deliver to my FPO address. I contacted Nordstrom via chat immediately to cancel my order. I was told it is not possible because there is no tracking number. I am not out of $$$ for the next who knows how long which prevents me from ordering any other dresses and I will not have a dress for the upcoming Christmas holidays. All I wanted was a new dress. Very disappointed.

I placed an order on Oct 11th. Nordstrom Rack immediately charged my card for the order. The order shipped on Nov 6th. Although it shipped via UPS, it isn't estimated to arrive until Nov 14th (from California to Illinois). So basically it will take one month get the order. The website doesn't tell you about the delayed shipping; when you receive a confirmation email after placing your order, you'll see very small print stating that the items will take 7-10 days to ship. To me, this unacceptable. What if you purchase a dress for a Christmas party? Or maybe you've purchased something in the Fall season that you'd like to wear before snow hits the ground?

I place an order on Oct. 25, 2016 and received confirmation that my items would ship in 4-7 days. After several days with no shipping updates I went online to check the status of my order. It still said the items were ready to ship in 4-7 days. On Nov. 5th 2016 I messaged an online customer service agent (Amole I believe) and he said they were updating the system and apologized for the delay. I asked if I could cancel my order and he said they would cancel it (because the items still have not shipped). I never received any confirmation that my order was canceled. The next day I received an email with an apology for the delay and saying my items would ship soon. I emailed customer service (it was late and no one was available too) and received confirmation that they had received my email (which contained the order info and another request to cancel my order).

I got a pair of Naturalizer Boots as a gift, but my daughters did not put the gift receipt in the box. They live in Florida. So I thought no problem I will just take them to the only Nordstrom's here in Maine a Off The Rack store. I had to talk with 7 different people & I was in there a good 45 minutes. I had ID & everything they asked for I gave them. Well, after all of this a certain manager who had been a little rude to me comes back up to the front of the store & says "no way are we giving you a store credit period." The SKU # and price tag were still on the item, plus I had the box too. So here I am stuck with boots that do not fit me and at 62 I really don't care for the boots. Anyone want to buy a pair of boots size 11m. LOL.

I wish I had seen these poor reviews before... I placed an order on October 26 and the message stated that it would be shipped between 7 to 10 days of placement of the order. It will be 10 days tomorrow and when I chatted with a person online (which took a half hour for someone to even respond) - their response was the same as 2 days ago when I inquired - basically they were "working on their shipment issues" and apologized but offered no idea of when the order will be shipped. However, they did charge my Nordstrom card. I will be taking my business elsewhere!

I have shopped at the online version of Nordstrom Rack for years. Usually, items are promptly shipped out within 3-4 days from ordering. Now, it has been over 14 days and when I contacted the Rack online, I was told that they are revamping their website, and that some long delays were expected. Well, they never mentioned this upfront when I placed my order. So I told them to cancel it but was told they weren't sure whether it could be accomplished. Plus I may have to wait days to find out plus I will not be refunded until who knows when. This behavior is unacceptable and I'd warn others to beware of Nordstrom as their actions are unethical.

I ordered a coat on 10 October from Nordstrom Rack who now ship to Australia. When the item was not received I tracked the order only to find it was returned to the sender on 18 October as my address could not be found - ridiculous as it is a block of 80 apartments with a concierge who regularly takes delivery of parcels. I went on live chat and confirmed that the address was indeed correct so there is no reason it could not be delivered. The live chat representative said it would be re-delivered and that I would be issued a new tracking number. I have twice followed up by email and received an automated response that someone would contact me within 24 hours but have not received any response. It has been a very frustrating experience. My next contact with Nordstrom Rack will be to demand a refund. The same thing happened to my daughter's flatmate and my daughter's order wasn't shipped at all.

On October 19th, 2016 I made an online order of 5 items from Nordstrom Rack. My receipt stated that all of the items were in stock and would ship within 4-7 days. After 7 days and not having received a shipping notice, I went into the account I had created with Nordstrom Rack to see that the proposed shipping times had been changed from 4-7 to 7-10 days. At no time did the company inform of the new delays. I called Nordstrom Rack and was told about problems in their warehouse and yes, there were delays, and no, the customer care representative could not tell me when I would receive my order.

Same complaint as everyone else. This company has completely lost their **. I placed an order on 10/20. Shipping time: 2-4 days. 4 days later I look at my account and the shipping time went to 7-10 days. ARE YOU KIDDING ME? 11/2: "your order has shipped." They changed my shipping time up to 10 days and it still wasn't out in that time. Customer service has no answers and is of no help. "Internal error and processing was changed, blah blah." Tell your customers these things! I am never shopping online here again.

I have two different orders in to Nordstrom Rack. One on October 18th and one on October 28th. As of today, November 1st, I still have not received my orders and the online status states my order is "awaiting processing before shipment". I have made 2 phone calls to Customer Service with no satisfactory reason why my shipment is delayed nor when my order will be shipped. I have also emailed Customer Service with no response back. On my 2nd phone call the CS rep said "the delay is due to moving processing locations". I don't believe a word. I ordered items in time a month in advance of a vacation. I am so frustrated with this company. This is horrible customer service and will not be ordering from them again.

Same issue as other reviewers within the month of October; I ordered, had my Nordstrom card charged and 2 1/2 weeks later, still no delivery date. Items are "ordered". The explanation given was "system problems due to upgrade." Most disappointing, no real resolution offered as a request to cancel could be submitted, but not guaranteed and they won't refund my card for the amount charged - the amount now due in less than 20 days!! Very bad customer service all around: Chat option is impeccable slow and unhelpful!

Clearly they have a major fulfillment problem. An eBay seller of this quality would be long out of business. Ordered an item that said 'ready to ship'. Payment was taken immediately. Two weeks later, the item hasn't shipped. We were told that they would ship it when they were ready to and there would be no remedy. We asked to cancel the order and were told that that wasn't possible more than 2 hours after ordering. This is a class-action suit in the making.

Been a shopper of the Rack and the Rack online for many years. Shipping over 2 weeks and no customer service availability, that is unless you are willing to wait online for over an hour and talk to someone who has no ability to do anything. Do better Nordstrom.

I have been waiting on orders from Nordstrom Rack for weeks. I have called several times, zero results. And has anyone had the experience where clicking on review order crashes their server? Something very fishy going on. THIS COMPANY NEEDS TO BE INVESTIGATED!!!

When a company takes your money and does not provide a product or service, they are stealing from you. I have several orders going back to Oct 14th and yet twelve days later, nothing. Nothing has shipped. No one can tell me when they will ship. They keep changing the estimated shipment times. It went from 2-3 days, to 4-7 now to 7-10. This is pathetic. They make it difficult to cancel orders. I've never heard of a company with slow unreliable shipment timeframes to begin with not allowing customers to cancel before the items ship. Just Nordstrom Quack.

I am a frequent customer and for a long time was pleased with Nordstrom Rack's two-day shipping. It worked like clockwork and you could always keep track of your order status online. They changed shipping companies and the shipping speed jumped first to 4-7 days and now to 7-10, with no online updates. Let's just say that 7-10 days is an optimistic estimate at best. I'm giving my business to a different retailer. I can usually find Nordstrom Rack items for the same or better prices at amazon.com, tjmaxx.com or c-21.com and all ship more quickly and cheaply.

Nordstrom Rack was two weeks late on an order I placed online. The package was then shown as delivered (two weeks after the original shipping estimate, which mysteriously and without notice changed from 1-3 days to 4-7 days). Thrilled, I went to retrieve it, but found that the carrier (OnTrac) had either mis-delivered the package or flat out lied about having delivered it at all. I call OnTrac, and they say that they will get in touch with me once they find out what's going on. No response. I call back, and they say that they will check on Monday by 5PM. I inform Nordstrom Rack of the problem, and ask that a supervisor contact me. This request, made several days ago, is likely still pending.

I placed orders through Nordstrom Rack on 10/10 and again on 10/15. They are still listed ready to ship. I have been in their chat room twice and both times told they could provide no further information. As a long term Nordstrom customer, I am absolutely amazed at the deterioration of the company. Clearly the retail market is changing and not to their advantage. A bright star could have been their online experience, but that now seems worse than retail. Is it time to short the stock? Are they going under like many other retailers? I would just like a straightforward answer on my order.

I ordered 4 items from Nordstrom Rack on October 20 (and of course the funds were immediately deducted from my bank account); initially the order said Ready to Ship and items would ship in 4-7 days; today I checked and the shipping time has been upped to 7 - 10 days. I am currently in the process of trying to cancel my order. Buyers beware that if you are in need of your items in a timely manner, you may want to shop elsewhere.

I purchased two items on Oct 12, that said they were in stock and would ship within 2-4 days. After 6 days I received an email apologizing for the delay, and that it would be 4-7 days before the items shipped. After 10 days I contacted customer service, and was informed there was a back log and they did not know when the items would ship. But they would put a note to get it expedited, and should go by that weekend.

Nordstrom Rack - Lower prices and even lower customer service. The items I ordered on the 17th of October were slated to leave the warehouse within 2 - 4 days from the date of order. As soon as I placed the order, however, that number magically changed to 4 -7. So, I called them this past Friday for a realistic shipping time as this order is a birthday gift and needs to be received in a timely manner.

I have been a Nordstrom customer for many years and with that being said one of my main reasons for coming back is the shopping experience where some of the staff there make it possible. Now I understand that there can be a lot of competition on the floors between the girls. However I have never experienced what I encountered recently.

I ordered items on October 13 for a trip in November. After initially listing in the confirmation email that the items would leave their warehouse in 2-4 days, no shipping confirm was received. Looked up my order and it then changed to leaving their warehouse in 4-7 days. I needed the items within a certain time and as the order fulfillment time had extended, I emailed their customer service to inquire. I received an automated reply that "...We're here to help, so we'll make sure that we get back to you within 24 hours." etc. 24 hours came and went then approaching 48 hours, I sent a follow up email. I receive a "cookie cutter" reply that they're very sorry but they're experiencing days and will send me a shipping confirm when my items ship. I then emailed them to cancel my order as the items won't reach me in time. No response from Nordstrom Rack.

I been a Nordstrom's customer for years, however I am done... My last 4 internet transactions has been a nightmare. I ordered an Alex and Ani bracelet and it arrived broken - the gem stone was laying in the package. I ordered a pair of Tart shorts they sent me another brand. I ordered a Pandora chain and charm, the charmed arrived minus the necklace. Now I'm waiting on three pairs of shoes, three weeks late. I called to cancel the order because I purchased the shoes elsewhere and no they will not let me cancel my order even though they broke their commitment. Now there's no such thing as a shortage, after a month they will cancel the order and refund your money... What a joke. Beware of Nordstrom!

After discussions with Nordstrom Rack customer service today I became curious and looked up reviews to see if it was just me. I have been a huge fan of this company and the last time I ordered online I thought it was a bit slow but gave them another chance. I placed an order on the 10th and wondered where my order was. I checked my order status and items were ready to be shipped. Well, it has been 11 days and no shipping? I waited 45 minutes in chat queue only to be disconnected when I inquired about my order status. That is a crazy long time to wait while the queue time kept going up and down between 2 minutes and 45.

Apparently, Nordstrom Rack has farmed out its order fulfillment online to a third party so far removed. Customer service can only make vague and ambiguous comments concerning orders. As per the Nordstrom Rack website, orders ship within 4-7 days. Note: they do not mention 'business days'. Nine days later, I have no tracking information. Customer service can only tell me exactly what I see on the website: the order is ready to ship. I did receive an email apologizing for the delay seven days after my order - with no information regarding shipping. Upon calling customer service, I was notified my order would ship in five business days. Today being Thursday and UPS ground taking up to a week, it could be a month before I receive my order.

It seems to take a really long time for the return by mail to post to your account. I returned about eight hundred dollars of merchandise over ten days ago and I am still waiting. This makes me very nervous.

Megan, Store Manager in Salt Lake City, Utah at the Fashion Place mall, needs to be recognized as a manager that really cared and helped to make a real difference to our family in a time of the devastating news of the passing of our 40 yr. old family member, and father of my 10 yr. old grandson. She helped to make all the wrongs better by refunding the purchase of the white shirt that did not fit, and by gifting a brand new perfect tie to my grandson, that he can now and forever treasure as the tie that matches his deceased Father's exactly. The tie arrived complete with gift wrapping, bow, and a sympathy card. Megan, she caught the true vision of Nordstrom customer service policies. She was the greatest. I know she will now go back and constructive re-train her staff on how to handle such situations with more care next time.

Very disappointed and dissatisfied with the service. Wanted to return a dress that apparently I had purchased longer than the return policy. All tags attached, no receipt. The cashier took forever to find my purchase receipt like she did not feel like helping me. Called over her manager, very unprofessional without taking in consideration my long customer relationship said no!! Then I asked for the highest ranking manager, who introduced herself, no name tag, apologized and also said no. I work in a customer service field and there is always exception that can be made. This company has changed and it's all about the money, does not care about its customers and their needs any more.

I've been tracking down authentic Marc By Marc Jacobs purses and wallets for the past few months. I'm a fan of the line and since it is no longer in production I wanted to get genuine pieces that I will not be able to get again. Last week I found a classic MBMJ purse on Nordstrom Rack that I've wanted for years. I bought that and a second purse. A few days later I bought a MBMJ wallet. I had read many negative reviews about this place but I was willing to take a chance to get these pieces. Boy were the complaints right!

Very disappointed at the slow speed of order fulfillment. It takes 1-3 days AFTER the order is placed to ship, and then the only shipping delivery option is UPS Ground - which takes another week, which is surprising, since I live in the Chicago area which should be a major hub from CA. I'll continue to shop with them because of the deals but it doesn't make me any less disappointed in the slow turnaround.

I have to agree with the most recent reviews of Nordstrom.com. I ordered a denim skirt online that was $188 but received a crappy $60 denim skirt. I called customer service and the recording said a 20 minute wait time. I selected to have them call me back but 40 minutes later - no call. So, I thought I would try online chat - 30 minute wait time. Unbelievable! I called back - took 30 minutes to reach someone. Lucky for me I live near a Nordstrom store so I will walk in with the item to return it. I ordered another skirt (the same one hoping they get it right this time) online and am hoping they upgrade my shipping - but it's doubtful. They used to be awesome - not anymore!

I have been a hardcore Nordstrom junkie for years and years and years. But I fell in love with a company that was all about the customer and service. Where have they gone? I feel like they are so plagued by BAD DATA SYSTEMS that they have destroyed their own brand. Their credit card is plagued with fraud and I can't even use it anymore unless I am stranding in their store - otherwise they decline all purchase attempts. And today was the last straw - I went to the store to return a dress, that I bought on their card, in their store, with their tags and their bar code - and they could not locate the purchase and would not honor my purchase or return it unless I wanted to take a 75% discount and take the small amount on a gift card. Say what? Where am I? Nordstrom or J.C. Penney. I am done - my shopping motherland is gone.

Nordstrom is not what use to be. They become selfish and all about money. No customer service and no employee caring people. Look all sorts a way to don't look uniform or like they enjoy their duties or jobs at all. Very under staff at the Durham, NC location and the floor is a mess. I thought I was like at the kid's store. Stuff everywhere... They should be ashamed.

I ordered a pair of Gaston Crocodile Shoes, reg price $1295.00 but on sale for $599.97. I got the order in and it was a pair of tennis shoes for $298.00. They were even the wrong size. I called customer service and they said for me to take pictures of the product and the tags to prove they were wrong. They then said they would send a label to me to send them back and they would issue a credit to my card. I called the card company and still have not been issued the refund. Customer Service won't even speak to me now. I wrote the company main office but no reply as of today.

I purchased a belt online from Nordstrom. I then wrote a mediocre review of the belt. I submitted it, not once, but four times. Nordstrom refused to publish it. So what I am telling you is that Nordstrom only posts positive reviews of its products. I call "BS!" Apparently Nordstrom is not the "customer-centric" company it was 10-20 years ago. Now it's just another retailer pretending to sell high-quality stuff.

It was pleasant ordering what I needed. Paid in full and had them ship it to the store for pick up. I left my email address for confirmation and never received it as well as I never got an email or phone call that product arrived. It is in store over a week and have not known for I was not notified... I am very disturbed the way it was handled as the person I purchased it for will be leaving town and will not be able to get it. The cashier was very helpful but she messed up and did a faulty error. I have never had this experience with Nordstrom. It is time and money and it is a waste of weeks time. For the record my cashier was BARBRA ** and the person who signed for the package was Clove.

I ordered shoes for a wedding. I had to pay for expedited shipping so they would arrive before the wedding day. First, my e-mail told me they would be here 3 days after the 2 day shipping I paid for. After calling customer service and waiting 30 minutes to talk with Customer service I was told they would be here on time. The shoes arrived on time but much to my surprise when I unpacked them and found the bottom to be stained and heavily worn. When I called customer service tonight after waiting 20+ minutes to talk with a representative I was told I could return them and order a new pair of shoes. I would not be reimbursed until I shipped the worn shoes AND they will charge me for the new ones they ship me. I will not be ordering from you in the future and definitely not recommend your services to friends and family!

I called customer service because of this issue a couple days ago, I purchased some boots, order ** but I saw two charges with different dates, same amount. The lady said it was because when I enter the order you guys charge and when it ships it's another one, then one is confirmed at $0. Well this happened and everything was fine but, yesterday I received the boots and today I GET CHARGED AGAIN. I find you guys taking my money as you please not very nice. Even more when I already paid them on 08/03/16! The other charge is processing, but still, why??? I need to understand the reason I get charged today again, so 161 x 2, and I received my order already! Also, the customer service takes forever, 30 minutes to chat, and 25 to get someone on the phone, nice!

Worst customer service and rude! Says Easy Returns and ships in 1-3 days. What a joke. Sends wrong items, returns take over 30 days to get a refund. Customer service is rude! I have ordered and have sent me items that were obviously wore and broke zipper. Not honest! I sent a return by mail, they lied and said my items weren't in my return, so they kept my items and money! Called, promised to make it right and never did!

I too thought the Nordstrom name stood for something, and that I could expect reliable customer service. They advertise free shipping on orders over $100. Charged me $10 for a small item from their home department. I guess it was included in the small print, but I didn't see it and they don't flag it in any noticeable way. Shipping was also EXTREMELY slow, slower than any vendor I've ordered from, and good luck getting to customer service or getting any help if you need it (I tried to call on this and another issue - after 45 min holding on online chat and on the phone, I've cut my losses). Quality of their items is good and pricing good if they have what you want and if you don't mind extremely poor service. For me, I'd much rather shop elsewhere.

I like the sale prices. They were wonderful and plenty of variety online. I thought to myself, oh it's Nordstrom it should be amazing service, shipping and quality. I put in the order and excited to read (on their shopping site) it ships and arrive by 3 days. Well I did not read the fine print (I assume). Ships in 8 business days and additional 10 days to arrive! Was like what! Even Target is faster!

Nordstrom online or in-store is the best. Both will price-match and easy ordering and returns. I don't know how they do it but I bought a pair of shoes, wore them a lot for 6 months and returned to Nordstrom because the stitch ripped. They didn't even question me. I felt stupid returning them (initially I was going to have them fixed) but they took them back. I am a loyal Nordstrom shopper and out of the hundred times I've been there, maybe had 1-2 bad experiences. Online call center has always been great with me. They will even send an exchange BEFORE they receive the old item. I'm so surprised to read so many bad reviews here. Once in awhile they will cancel your order if it cannot be fulfilled but rarely do I order anything I "need" per se. Another time I received a dress I think someone tried on and ripped but they took care of it.

Let's face it folks, if you want something super fast, you'll order it from Amazon. And if you have PRIME, you'll have it the next day or 2nd day. Nordstrom generally ships from the west coast, Washington state or in some cases, Canada. They ship Ground UPS which is basically turtle express. From the time they tell you, your item has shipped, you can count on another week to 10 days to get your items if you're on the east coast. Recently, I ordered a pair of men's sneakers. Never thinking they would take two weeks to get here, I waited with baited breath only to see they were shipped from Canada. Seriously? I didn't learn from my mistake however. I ordered a Tommy Bahama shirt. Again, it's coming UPS, turtle ground and will arrive in about a week... another two week order, turtle express.

Today, 26th of May it has been 2 and a half month since we placed an online order at Nordstrom.com. Today, despite their promises, we gave up hoping that soon Nordstrom will deliver all items in this order and went to an alternative retailer. Not a single time over the course of these two months have we been offered a discount or a tiny gift voucher for the troubles and the inconvenience we had to go through. Here is our story: In March 2016 in anticipation of the arrival of our first baby, me and my husband ordered a Mutsy stroller + accessories via Nordstrom.com. The complete package included: 1 Stroller frame; 1 Seating module; 1 Bassinet; 1 Car seat adapter; 1 Water resistant foot-muff. Total: $1200.

I live in Alberta where there is Nordstrom's flagship Canadian store. I ordered two dresses online. Without stating so on the website, the items were shipped from the U.S. I was then charged $97.26 U.S. In duty & taxes. I ended up returning the dresses and they would not refund that amount. Talk about shady – they never mentioned this charge at time of order & now I was forced to pay $97 for merchandise I don't even have! I don't recommend order anything online from them in Canada. If you have them order for you in the store, there is not duty charged, even though they are importing that same merchandise from U.S. Surprised this giant usually known for customer service has to operate like this. Never again for me.

I had a really bad experience with Nordstrom Rack last year. I had a gift card from Nordstrom that stated on the back I could also use it at Nordstrom Rack. I was really excited to use it. I looked up items online and had over $100 dollars worth of items in my cart when I went to pay with the gift card. I kept getting an error and eventually called customer service. They told me they were updating to a new system of some sorts called HauteLook and that the gift card while valid, was not set up for online ordering yet. They told me to buy all of the items using my credit card and then take it to the store once I got my items and there they would be able to help me transfer the payment to the gift card. They reassured me I should have no problem with this, but little did I know it would turn into a huge problem.

I ordered few items that totaled over $150 which I was assured that I will get free shipping on, as it clearly states on the top right corner of the site. Upon finishing the order there was a $17.95 shipping fee. I assumed that fee will be deducted after I hit place the order tab. Unfortunately it didn't. It was a Saturday morning and was getting breakfast for kids. After few hours I checked my email and saw the order confirmation and on it that shipping fee was still there!!

On the website Nordstrom said "Free return", so I thought I could return once I have a chance. I end up to pay off my account before I bring items back to Nordstrom. Of course all the items are not worn or washed. All are still new and tags. Finally I brought back for returning and I hope they could credit back to my checking account instead because I did pay off since payment was due long time ago. They denied and said need to credit back to Nordstrom card. Why? I have to use again almost $400 dollars to this store after I got a poor policy? I never heard like that before. I never heard or any policy written down that have to go back the card we used. Or things just change or cashier wants to change? I hate this store now. Nordstrom now is more like Target or Walmart.

Nordstrom store answers immediately but not the Rack. Are they too cheap to hire employees? I waited for over an hour on the phone before I broke down and put my number in for a callback. 20 min later they called back but when I answered their line went dead. I called back. Am on hold right now. It's been another 40min so far. I hate their customer service. I will never shop with them online again. I said this last time I ordered from them and it took a month to get my shoes and waited online for 2 hours. but they said they were updating computers and this would never happen again... what a lie! This time I mean it, will not shop with them again. Oh and the ear wrenching noise they play while you're waiting is unbearable. Ok got an agent but since it has been over two hours I was informed they can't help me.

Abysmal customer service. Promised a refund and it still hasn't been received almost 30 days from purchase date.

I am so annoyed with Nordstrom! First, at Xmas time I wanted new UGG boots. A friend of mine always said when shopping for UGGs I should pull on the two sides of the sheepskin, meaning put one hand inside and the other outside and pull on the sheepskin at the same time to see if it is one piece or two. If it's two pieces, it's obviously fake sheepskin and the boots are fake. So I'm at Nordys and I put my hand inside the UGG boots and it didn't take too many pulls to feel that it was clearly two pieces and the sheepskin was fake, meaning they were fake UGG boots.

Horrible experience. I have returned a large amount of items due to the quality of the products being poor quality and I have called customer care almost daily since March 1 and still my refund has not been issued the Nordstrom rack. Someone there is stealing items or their procedures on returns needs to change. I have stopped shopping online! And have warned my family members as well. I want my items returned if I don't get the refund! So frustrated with them and no one responded to me. So ridiculous and have nowhere to turn!

On March 10, 2016 I took my two granddaughters to Tyler Mall Nordstrom in the city of Riverside, California to buy them shoes. Once in the shoe department I was totally ignored by the two employees. Apparently they were busy talking to an attractive young gal that was probably an off the clock employee or former employee. This is the second time that I go through this negative experience. I am concerned that they treated me like this for being hispanic and shaved head. I encourage everyone to take appropriate actions.

I received a Nordstrom gift card for Christmas and was excited to use it. I had been shopping online with Nordstrom Rack and had not had any issues. I purchased two pairs of shoes with my gift card and upon receiving the product decided not to keep one pair due to size. I followed the instructions to return and generated a label but due to snow and ice was not able to get it to the post office right away. Once on its way back to the return center, it was received on February 4. As of today, I am still waiting for my refund. I emailed them and received a computer generated response on March 1st telling my refund had been approved. Approved? Just give me my money back.

Really think this retail organization needs to be reviewed. Purchased MANY products here but find that they are selling returned products and honestly -- day to day pricing is stressful. Items can be reduced up to 50% day after you purchase... not fair.

Even though I have spent over 1000 on this site in the last two months, I get zero customer service. I've spent hours on the phone trying to resolve two simple issues and wanted to make an official complaint and a supervisor refused to speak with me. They carry Nordstrom products with Wal-mart customer service. Never again.

I tried writing a review on their site, but they wouldn't publish it because it was the truth. Nordstrom had never let me down before, but I ordered a back ordered item that was due to ship on 3/5/16. A Tom Ford eye shadow quad in Honeymoon, which is permanent. They were doing back orders for two days on and off, and I was sure to get one because I ordered early. My order was being filled from a Nordstrom in Seattle, and I have a feeling the sales associate sold my quad in the store instead of shipping it. Then she/he cancelled my order. You see, Nordstrom makes store staff fill orders and they miss out on commission or other sales. That is my first issue with them.

I order Valentino ankle boots online from Nordstrom. They are not real and are FAKE! These boots cost $1400! They look like they are from Forever 21! I'm very angry and disturbed how Nordstrom could do this! Do not order designer online! Be cautious buying from Nordstrom!!!

I purchased a gift card for a large amount and was charged the authorization and the actual amount of the purchase. It takes my bank over 5 days for the authorization charge to drop and the money be put back into my account. When people budget for purchases, they don't expect to be charged twice and then have to wait for the authorization charge to drop. This is a complete inconvenience and not something that any other online retailer does in my experience. I refuse to shop online at Nordstrom ever again.

I placed an order one week ago and was told by UPS that they have not yet received it. They told me that Nordstrom waits until they have a full trailer to ship via UPS from their warehouse. I called Nordstrom and they said that I could not file a complaint until 6 business days had gone by (and it has only been 5). Even though it is still not in the UPS system and it will not be here tomorrow, I still must wait!! Sadly, I cannot recommend online shopping with Nordstrom unless you have great patience. I am used to Macy's shipping on time and giving accurate estimates of when your package will be delivered. The Nordstrom site still says it will arrive tomorrow (even though it has not yet gone into the UPS system).

If there was a zero star button I would click it. First of all, Nordstrom lies to new employees. They say they treat their staff first. Like a reverse work model totem pole. Sales associates on the top, then department managers, then store manager. Well this is a joke. The sales associate are treated like servants and run around taking calls from other Nordstrom stores to take available merchandise off the floor and ship it to them. It's very difficult as a result to make your own sales for this practice causes loss of sales.

I placed and paid for an order today on Nordstrom's website. The beauty item that I purchase was a beauty fragrance. In less than one hour I changed my mind and called customer service to cancel order. Spoke to Kee in Atlanta, GA and he said that there was nothing that he could do about reversing the charge to my account. So, next I called again their "customer service" line and spoke to Lydia in Seattle, WA and she informed me that she wouldn't be able to help either. Lastly, I got on with Live Chat rep named Jeanine ** and she said that she would try and help and spoke to Kevin in the Seattle store to reverse the charge. Well, I never received my ordered stating it was cancelled and just got an email stating that it was on its way. Poor customer service. Will never buy anything from Nordstrom.

Never and I repeat never order from Nordstrom. All the reviews are right in that they suck. I ordered a jacket that had xmas eve "guaranteed delivery" and paid via Paypal. Never received a confirmation, thought it was strange. Checked my email, spam... nothing all day. Today (xmas eve) I checked email thinking maybe they send them overnight... nothing. I had to call at 8 a.m to be told no order was in the system under my phone number which is what they asked for after I made clear I paid via paypal. Several minutes later she asks me for my paypal acct and she miraculously pulled up a cancelled order.

Nordstrom sent out large email blast advertising that if an order was place by 12:00 on 12/23 that they guarantee delivery on 12/24. Fulfillment center initiated an email on 12/24 that it would not be gift wrapped but did not make mention that the product would not be delivered. In an effort to make sure the guarantee did not fall apart, I opted to participate in a live chat online with a CSR. At this point, it was advised that the product would not be delivered despite the GUARANTEE.

There were items which stated would be delivered by Christmas Eve if ordered by a certain time. I was shopping at 1am EST. Went back on a couple of orders to check the items. Stated delivery by 12-24 but then at checkout stated not available. I called CS, auto message stated wait time of 15 minutes. I waited 42 minutes before anyone picked up. After speaking with a CSR I asked that she look at the website with me to confirm the specific item stated delivery by Christmas Eve (she acknowledged it did). I requested a supervisor. She had no idea why the items would be wrong. They would look into it and she had no explanation of the auto message stating 15 minutes but I waited 42 min. I was almost an hour into this transaction.

I am writing to inform you of my negative shopping experience at the Nordstrom in Tyson's Corner, Virginia. I am a 27 year old black female. I came to the store this past Saturday, December 19, 2015 around 5:45 pm. I am a regular customer with Nordstrom but usually go to the store in Bethesda, Maryland. I came in looking for a dress for a dinner I was attending that evening. I usually shop in the Top Shop area but couldn't find anything I liked so I decided to go to the 3rd floor where the women's designer dresses are housed. After shopping for about 20 min and trying on a few dresses I finally decided on one. The sales associate checked me out and was very pleasant.

I ordered items. They split the shipment. One package made it to me, the other did not. OnTrac did not have anyone sign for the package. I emailed Nordstromrack.com and OnTrac to follow up. OnTrac sent out a rep to trace it and got back to me with the results - they were not able to find it. Nordstromrack.com did not reply. Their chat helpline has a constant 50+ wait. I've tried calling and doing the "we'll call you back" and they don't call back. The Nordstrom stores would have handled this so much better than this. In fact a cashier at a Nordstrom Rack store tried to help but was stonewalled by Nordstromrack.com help. Why are they keeping my money when I do not have the goods!!!

I order a pair of True Religion jeans from this online site. First of all it took order over a week to arrive. Excited about it finally arriving... To open the box and find a pair of shoes instead of my jeans was disappointing and frustrating. I will never order from this site ever again!!! Only if I had of read the reviews beforehand.

I had recently ordered a jacket from Nordstrom. It came on time but when I got my package it was the wrong one. I ordered it for a very important date that I am supposed to be on tomorrow but now it looks like that wont happen. I had stayed home all day waiting for it. I paid a lot of money for just one item and they didn't even have the decency to get the order right. This is not acceptable.

I returned a jacket to Nordstrom via mail and did not receive credit for it. They told me I should have insured my package in a very rude way. I will never order from Nordstrom again. They couldnt even give me a courtesy call.

Appalling customer service. I ordered a dress and had been informed, via email, that it was definitely available (as the first dress I went for disappeared as I was checking out). I paid express post to receive before the end of the year for a wedding (International shipping). I was then sent a generic email 6 days later to say that my order had been cancelled because they had no stock. Regardless, if I'm expecting a dress to arrive in "8-11 days", informing me 6 days into the order that I won't be receiving it is not acceptable.

I needed a cocktail dress for my company's holiday party so I decided to look at Nordstrom Rack to find something nice and affordable. I went in on Sunday and tried on a Calvin Klein dress that I loved. I needed one size smaller and they didn't have it in that store. They were able to call a store in Seattle (WA) who had the dress, they took my card and shipping information over the phone and charged me for my order (I also paid for rush shipping to make sure it arrived on time). Monday rolls around and I receive one email from UPS stating the order has shipped, then another saying Nordstrom cancelled the order. I immediately call Nordstrom where they placed the order for me and they tell me it was "probably" cancelled because something was wrong with the dress.

After I purchase my product and paid with PayPal, the shipping address changed automatically (maybe because they used the shipping address on my PayPal account. But I no longer live there anymore...) So I emailed them TWICE right after that, and every time, I only received their robot email said they will reply in 24hrs. However, it's been more than a week, no one ever reply me. :) Moreover, I am not able to call their customer care due to I am not in America. (I'm in Australia) I tried to call, but it said the number is not correct or incomplete. The only options left for me is live chat. The website said they are available from 6am-10pm pacific time, however, I never get connected after 9am pacific time. :) There is one staff named Cindy. She is very interesting. After I said I want to re-route my shipping address. She just disconnected me. ;) Lol.

My Order Number: ** was placed 11/29/2015. 11//30/2015, item is still available within Nordstrom store. 12/03/2015, contacted Customer Support. Order not yet shipped. Beauty Stylist said: "Today is day fourth. Your order will be shipped today or tomorrow". 12/06/2015, order cancelled. Unable to fulfill. DO NOT ORDER from this store if you need something ASAP!!! Customer support lie to his customer. This store absolutely not care about his reputation. BEWARE Nordstrom store. P.S. My funds are still in hold. Nordstrom do not care to refund my money!!!

Ordered a pair of Ivanka Trump pointer pewter flats with Nordstrom. Also ordered a pair of jeans for $173.00. Both were on sale but for some odd reason, after waiting 7 to 8 days, no confirmation of shipment, I called Nordstrom. I got an email from them the next day cancelling both orders. They also relisted the Ivanka trump flats for $11 extra even after acknowledging the shoes were listed on sale for a lesser price. Nordstrom needs to be out of business. They are a bait and switch company. I bought the same pair of jeans from a different retailer for $110 plus free shipping. Nordstrom sucks. Run, browse other online stores. Never ever look back at these inefficient price gougers.

I ordered a pair of UGG boots for my toddler, to find out on the third day (by email) that my order could not be processed due to the item not being in stock when the order was placed. That doesn't make sense at all. How is it that I was able to place the item in my shopping cart, submit payment information AND receive a confirmation email with an order number, along with an estimated delivery date... to be told a couple of days later that the item was not available. I am highly disappointed at such greed. Nordstrom's is not worthy of my business.

For Nordstrom to call themselves a store with high standards, need to replace the carpet, in all areas of the store. Another flaw is that they are discriminating on who they hire. Basically a white dad with no background, but is a child molester. Get me? You are suppose to give people opportunities to show you their work ethic, not because of their background. Way to go Nordstrom. I will not shop where I won't be hired. I won't give them any stars.

I ordered a Hugo Boss overcoat from these people after investigating Boss but unfortunately did not look up the very sorry performance of Nordstrom before placing the order. They lodged a double charge "pending" on my visa card and, contrary to their promises about prompt response to their message mechanism and online "chat" failed to respond to my inquiries about the billing. I have advised them that the order is cancelled and their access to my credit card revoked. Very likely, they will eventually get around to following my instructions and if they do not, my credit card company will prevent any loss.

Nordstrom cancelled the order after postponing delivery 2x. Citing inventory issues. How can they sell something they don't actually have? I ordered this early because I'm in the process of moving and have no time to shop. Had I ordered this closer to Christmas I would have been totally screwed. Second bad experience. First was in store, they don't take back merchandise. Even when its defective! Will NEVER ever shop this store again.

VERY HAPPY WITH NORDSTROM CUSTOMER SERVICE! I recently ordered a pair of Coach rain boots and planned to have them shipped to my home. However, a day after the expected delivery date, they had still not been delivered. I checked in with my local post office who actually confirmed their delivery for the day prior yet I had received no package at my doorstep. My postmaster confirmed the worst, that the only possible explanation was theft. I live in a great town, so you can imagine how disappointing this was.

Not only did Nordstrom Rack cancel the coat that I really wanted to buy which was the whole reason for my order in the first place, but they sent the wrong necklace that I ordered so I had nothing that I wanted and now I had to go to the store to return it. When I contacted customer service they didn't really care. They sent me some email saying they would contact me within 24 hours and never did. And then I finally got an email and they said if I was truly upset I should call their 800 number. I didn't want to bother and I would highly recommend no one buy online from the rack. It is something you should just go to the store to do. The merchandise looks good in the pictures, but horrible when it is mailed to you.

Too bad I can't give you a zero star, otherwise I'll be more than happy to do it. I was shopping at Nordstrom Rack at Westfield Oakridge Mall on Blossom Hill Rd, San Jose, California with my mom and my 9 months old baby. It was a regular Tuesday with very few people inside. My baby got hungry and I thought I'll go breastfeed him in one of the dressing rooms while my mom will shop. The 2 girls at the dressing room (I repeat, there were 2 people in the dressing room out of 15-20 departments they have) told me that: "I'm sorry but I can't let you inside. You'll have to go and use the bathroom for that". So much respect for you guys... Just want every single mom out there to think twice before shopping at those guys. You are horrible... I bet you do not go home and have dinner on the toilet, but a newborn is ok to have his meal sitting on your dirty toilet... Shame on you.

Had left FOUR items (all St. John) in alterations with a Peruvian Connection slip in a garment bag to be done at a later date which I had done many times in the past. Came home one day to find a Nordstrom box containing THREE of those items with a cheap plastic bag over them and a note from the same sales lady I left them with stating that they were in alterations too long. Apparently a new rule from management. One item was missing. Garment bag/slip also missing. Called and asked them to return garment bag with slip and St. John tunic that obviously had been separated from the other items. Assured me they would find it. Was not upset at that time because I just figured they would find it. Original sales lady was supposed to call me the next day but didn't. Called again and finally reached her next day.

I ordered 2 pairs of boots through their Nordstrom Rack website, and when I received one of the package, I received one of the pair of boots I had ordered and a "jacket" that I did not order. I called the customer service to let them know I received the wrong order and that I wanted to get the other pair of boots I was supposed to get and they advised me they were out of stock. Not only did they say none were available anymore but they expected me to go and drive out of my way to the post office and overnight the jacket I didn't order, back to them. HA are you kidding me. They really had the nerves to expect that from a customer. I refused to take the package back to the post office and asked them to take care of it themselves. Not only that BUT I won't get my refund not until 48 hours of their receipt of the jacket, REALLY! This is nerve racking! I won't be ordering from them AGAIN.

I ordered some boots, next the order was canceled w/o being notified. So we called, and they made a new order. I was told different dates of when the order would come. A week later, they lied and said we canceled the order, WE DID NOT cancel our order. And they also kept taking money off my card w/o telling me. When asked about it, they denied they did. My bank was very upset.

If you are looking for a small size YSL Black opium 0.33 oz and you find it at www.Nordstrom.com - DON'T even think that you will receive what is on the picture. It is not gonna be a common YSL black bottle - you will have a simple profile bottle but a bigger size. Small size bottle of perfume is very convenient for traveling, but not for this time. Very fragile, big glass bottle can be easily damaged in your purse.

I purchased a Burberry coat 10 years ago at the Nordstrom in Towson, MD. The service was top notch. Recently, I placed a web order for several pairs of designer boots. I was emailed that one pair was back ordered with no anticipated arrival date. Time passes and I check the online status to find out ALL the pairs of boots were back ordered. I emailed Nordstrom to inquire about why they didn't let me know about the other pairs and why they had them for sale on the site if they were out of stock. NO REPLY TO THE EMAIL.

Terrible website. It takes forever to get anywhere on this site. When I finally got to the page I wanted, I could not even read any of the reviews I was trying to get to.

Jill ** A+. She went up and beyond to resolve the issue with my return after I have been talking to several other ones for a month!

Nordstrom at Corte Madera, California offers me a debit card, all that they do - withdraw money from my bank account which I did not ask for. 2 weeks later I was there shopping. When I finished on check out and ready to pay for my items I hand the customer service clerk the Nordstrom, unfortunately the customer service stopped and he said that he have to call to approve the sale. He was told that sale is over the limit on the card. It was insulting. The card was debit, not a credit card. A debit card through my bank, Nordstrom has nothing to do with it. My question is, Why they did this? It was the worst shopping I ever done.

Maybe Nordstrom is behind on their shipping, or orders over $100 are shipped first since it's free. I've placed orders that were $30 total that shipped faster. I'm annoyed that an order placed on the 9th still hasn't shipped on the 11th (even though they claim it has). Creating a shipping label is NOT the same thing as shipped. I know how UPS works and they're fast to move packages as soon as they are passed over to them. Even with UPS Ground it should have moved by now. This is ridiculous.

I was very disappointed with this store as I feel they overcharged me. They decided they were going to charge me an extra 20% on top of my item & shipping simply because it was an international seller which would have been fine if they had made this clear to me at check out but they didn't. I lodged a complaint to their customer service team who did absolutely nothing to resolve my issue. Will never shop on this store again.

I mainly shop at Nordstrom. Short Hills is my closest store and Paramus is my favorite. The staff is helpful and the selection is fabulous. My complaint is, I live in New Jersey, we don't pay sales tax on clothing or shoes. If I buy something online, I'm charged sales tax. It really burns my a-- that Nordstrom online charges sales tax. I realize they're not based in NJ but neither are the other online stores I purchase from. Why can't I opt out of paying sales tax? This is one of the most expensive places to live in the USA. I don't want to pay more!

Placed and paid for an order on their fraud site. Two weeks later I receive an email stating that the item is on "back order" and couldn't be dispatched for another 3 weeks. A month after that I receive an email telling me that they had no reasonable expectation of filling the said order at all. This is a pro-tip - DON'T ADVERTISE STUFF THAT YOU DON'T ACTUALLY HAVE IN STOCK. The kicker is that they are still advertising the same item in the same size for sale when they know they can't provide it. Nordstrom are in effect acting as an illegal holding company while they continue to take cash and not provide items for months at a time.

I had ordered 3 shoes and a dress and I only received one shoe that was the right order and size. The other items I received were junky plastic flip flops that appeared to be items they just threw in the box in hopes that I am an idiot who will not recognize the obvious. Customer Service then told me that I would have to order the products all over again, if they were still available. After telling me that they will not charge me for return shipping, they charged me anyways. This company has some idiotic employees working for them. Please review your refund and make sure you aren't being charged the $5.95 for returned shipping.

I am a shoe lover who buys shoes regularly from this store. Sometimes at a physical location and other times I try the online route. However, my last shopping experience was a bit disappointing. I was not satisfied with 27 pairs which I purchased online. A couple of weeks after the goods were received I decided to do a return on the ones I was not satisfied with. I walked into the store @ Gaithersburg MD without a receipt though I had a print out from a different transaction (Impressively from the print out, the store was able to pull out my information). Since it was a large volume, I decided to visit early in the Morning since I was not sure of the reception I was going to receive. I tried to explain why I had so many shoes and the associate I met, ** had a friendly disposition and listened attentively. As soon as I gave her the documentation in my possession, she punched in some information on her system and "voila" my previous record came up.

My wife and I were at the Nordstrom in the Garden State Plaza in New Jersey earlier today. Recommended by the sales lady, my wife applied for a new Nordstrom account, her app was rejected, and she got on the phone with the Nordstrom customer rep to understand why. The rep put her on hold for over 10 minutes saying she needed to find out what happened and then asked my wife to provide a major credit card for them to check her credit (which was not a requirement in the original app form).

After going around and around, it is finally resolved. Thanks to one of the representative who took her time and actually helped quickened the process.

Attempted THREE times to order a pair of shoes. First order did not arrive after two weeks of waiting (wanted for Easter). Contacted customer service and was told that the order was in process and could not be cancelled. Really wanted the shoes even though it had been over six weeks since order. Another week went by. Still no shoes. On May 6th I received an email that the order had been cancelled by mistake. Still no shoes. Expected more from an established upscale company like Nordstrom.

I purchased goods online and was told I had to wait over 3 months for a dress and a pair of shoes. I replied to their email to cancel the order and the sales associate kept complaining about her computer and told me she'd cancel. 3 associates and 4 days and 5 hours wasted of my time, they still have not cancelled my order. In fact, the last male associate just hung up on me. Don't buy from here online... ever. You'd be lucky if they don't steal directly from your account. This has stressed me out and I'm pregnant. My days should not be spent complaining but thanks to Nordstrom, I'm super unhappy. I WILL NEVER SHOP ONLINE WITH THEM EVER!!!

I applied for but never activated a Nordstrom Debit card. There was a fraudulent charge on my Nordstrom Debit card. Nordstrom tried to tell me that someone posing as me must've had access to my SS# and went into a store in a different state and was granted access to my never activated act #.

I ordered two orders from Nordstrom from their website but has been canceled, call them and also left a voice mail on their manager **, had no answer or call from them. I order a 3 orders last month, they told me I ordered too many items for person use. Why don't you limit one per household online??? There is no rules or policy on the website saying can not order two or three more. Can I buy two or three products for my girlfriend's use? My credit card has been hold for 30 days about this pending charged. Also they asked me "Are you Asian?" They are really rude treating customer without reason? Nordstrom don't sell more products to customer.

I ordered a Handbag and received an email confirmation with an order number and date it was delivered, but no tracking number. It never arrived, so I called Nordstrom's and was told someone would call me back. No one ever called so I called back only to find the purses were sold out at that store. I spoke with 2 managers regarding this situation and there was no real concern about all of the problems. Their solution was to simply refund my money. Extremely disappointed!

I order a watch from NordstromRack.com and they sent me the wrong one. When I called them to sent it back and get the right watch, the watch I ordered was sold out. Two days, three calls, one in which I was on hold for an hour and 45 minutes, and a tweet later, I finally got in touch with a manager. The next day he called and said that they found my watch and that he would call me the next day with shipping instructions. I explained that it was a present and I need it right away. Two days later I'm still waiting for a call and apparently the shipping request will take about five days to go through. FIRST AND LAST TIME SHOPPING WITH THEM!

Ordered a pair of shoes online which were available in all sizes and widths. Tried to exchange them and I was told I would have to pay almost 3 times the original price. Complained and I was told the size I ordered was the only one at that price, which was a lie because I had the other size in my cart which showed the lower price. Never buy from Nordstrom online. It's like buying at a flea market. Poor, poor customer service.

I ordered a cotton shirt jacket from Nordstrom Rack and I received a scrunched football shaped object tied with a string. I called to report this and was informed that Nordstrom rack is a warehouse operation. There is a store within two miles of me -- a Nordstrom Rack. I expected to receive the item in store display condition. The receipt said the item was prepared by autobagger. I have begun to view shipping and handling as overkill. Overhead costs of store display is already added to the cost.

I must agree that the almost superb customer service at Nordstrom has taken a dive, and it is hurting their customers. I paid a bill on time on-line. They started dunning me so I contacted CS by phone. A woman lacking skills in language (I thought I had reached India) and in billing procedures could not figure out what happened. A call later I was told that I had given them an incorrect CC number. On the call after that CS person said all was OK and I owed only $29 so I immediately mailed a check to avoid more problems. I phoned back and was told all was OK. More dunning and I called again and was told the original amount was still due. And now they have reported me to the credit bureaus even though it was their series of mistakes. My suggestion is to avoid Nordstrom if possible - there are many alternatives!

I was recently in the Paramus new jersey store. A good long time salesman I purchase from told me the customer service girl who had been there answering and paging employees was let go this past Friday and now all calls are routed from an exchange in LA. Terrible.

I had a credit account with Nordstrom's and contacted them to pay off my account. After I did pay it off and was told that my account is all paid off, there was another automatic draft that was charged to our bank. I had disputed that charge for 4 weeks and faxed the bank statements twice. After the conversation with the last representative who admitted that there was an overcharge and that I would receive a credit or money back, I got another call trying in the most vague manner to justify the overcharge.

This is in response to a post from Vincent from Pasadena. I work in Cedar Rapids Iowa in the fulfillment center that handles all online orders for Nordstroms. It is also where every return is processed, which includes all store returns that are sent to us. Nordstroms has a no question asked return policy. If we sell it you can return it in any condition and get a full refund or item replaced. There are no questions asked unless you are someone who is constantly returning pieces that have very obvious wear and tear to them and that has to happen many times before we start to question the return. Take them to the store you bought them from and if they will not return them for you, send them to our location. It is the most flexible return policy of any retail store that I have ever seen. If you aren't one that abuses the return policy they will refund or replace the Uggs for you.

I don't believe that these people get enough training for "what to do when things happen?" People do order twice in a week or two. Read what is being sent to you. I had three different people respond to a problem and I have no idea what their resolution is. All I want to see happen is that your department gets more training and understanding of 'Customer Service'.

My sister bought me a pair of UGG boots 2 years ago and paid over $200 for them. They started to unravel from the back. So I went to a private shoe repair shop. He told me that the leather was rotten and it could be stitch up. The Seattle office was no help. So I ask who was the president of Nordstrom. They refuse to tell me. So I did some research and found out it was Blake Nordstrom. So if anybody knows how to get a message to Blake Nordstrom about their lack of customer service, I would like to know. I just became a new card holder and I always thought that Nordstrom sold quality products and had great customer service. I am very disappointed. I guess there are no good stores anymore. I guess I will pay off my card and stop shopping at Nordstrom. I guess this is the way it is across the board. Stores sell you stuff and when something goes wrong with it, they make it impossible for you to return it or fix. I always thought that Nordstrom was the exception. I was wrong.

I ordered online from Nordstrom on 12/26/14. I received my oxfords today. I was excited. They were going to go so well with my new suit. I open up the box. I notice a smudge on the shoes, as if some had already wore them. I had multiple people to look at them, to see if I was just over-exaggerating but it's clear as day. I guess they send off shoes that other people have previously worn. I called customer service a few minutes to see why this occurred. The lady I spoke to didn't have any excuse she just said they will send some more out to me. I will update if they actually send me some new shoes.

Nordstrom Online offered guaranteed Christmas Eve delivery. We made a purchase several days before the deadline and were provided with confirmation that our order would be delivered by Christmas Eve. Part of the reason for selecting this merchandise was the guaranteed delivery in time for the holiday. We also called to confirm that delivery would be on time when a shipping notification did not arrive within 24 hours and were again promised delivery by Christmas Eve. Now, on December 30, the gift still has not arrived. We called Customer Service and were told there is no tracking information for the gift, which probably means that it was lost. They have now offered to mail a new gift, for delivery sometime in 2015. They refuse to provide any discount or other compensation, meaning that there is nothing to back up their "guaranteed" Christmas Eve delivery.

Wow. All I can say is I am impressed. One of Nordstrom's family members--yes, family members--actually phoned me at home after I left a complaint with their corporate headquarters in Seattle. We spoke on a first name basis, and never once did this executive condescend to the unhappy customer. Instead, he apologized and promised to look into it the next day.

I recently purchase a pair of Sorel Boots online which I received in a timely manner. One week later, I received three different emails from Nordstrom saying that my order (same order as before) had been shipped. One delivery was going to be on Dec. 2nd, and the other was going to be delivered on Dec. 4th. Two different UPS tracking numbers. I also received a third email saying my order was being processed (so that would be a third shipment). Keep in mind that all of these emails and tracking numbers had the same order number and Sorel boots that I had already received.

I decided to try buying something online on Black Friday since I would not be in the area. They had some serious issues going on with their entire website. Prices were wrong, items wouldn't load, couldn't check out and then the item was bought out. Called in and after 15 min of being on hold decided to put my number on their call waiting list since it told me I would not lose my place in line. After half an hour waiting I decided to call back and was on hold for an HOUR before someone answered. And guess what...still didn't get a call from the former placement in the imaginary line. Then, item clearly states it will be shipped within 1-2 days but when it didn't show up and I called, they told me it ships out then not that I'd get it by then. It would be a week. (I needed that jacket to go to an event or I would have bought one elsewhere!!!!) Totally misleading. And I also enjoyed the small print of them telling us that the extra discount is added in before so you think that you are getting a bigger deal after but find out when you check out that NOPE.

I bought a pair of shoes at Nordstrom at Friday. Today, I saw that while my daughter was wearing the Nordstrom shoes, she was having difficulty walking and she's not comfortable with it.

I ordered a suit for a big event and Nordstrom said they would have it ready the day before. I picked it up and on the day of the event went to put it on. Wrong suit. Somebody else's suit! Had to go to the event in rumpled khakis. I periodically go to Nordstrom and spend a grand or two on clothes. Because of this incident I am done with them forever.

I recently opened a Nordstrom credit card online, when applying I entered my parent's address which is on my ID, even though I have been staying at my Grandmother's house while we work on getting her into a nursing home (dementia). I was worried if the address I entered didn't match the one on my ID they would think I was not who I claimed to be.

I was a tailor/fitter. All you hear is Productivity, Productivity, Productivity. Points, points,points! Faster, faster. 10 min on a suit, pant fitting, 15 min for a dress. Nobody cares that customer wasn't ready - (standing in front of the mirror by the time you came) or decided to try another dress for you to see! Forget it! And if she decided that she needs shoes (and you definitely need them if it long gown), sales person have to go downstairs to get the right shoe size and heel size. But for some reason it always wrong heel size even if you give them the ruler to take with them... It looks like they are all from the same school AND if the customer will realize that she needs a bra... OMG!!!!!! People from lingerie department start bringing all these bras, girdles and cups... Another 20-30 min are taken.. Then you start your fitting.

I made a purchase online and I didn't receive it. The UPS man left it at my front door of my apartment. I live in a 300 apartment complex. The two packages required a signature but I wasn't home and they were told by the Leasing office that they will have to leave packages at the door because they aren't accepting deliveries for residents anymore. It has been this way for 3 months and usually I get my packages. This time I didn't. When I called Nordstroms they said it had to go through their delivery department even though it showed online that UPS left the package at the door and it was suppose to be signed for and they didn't get a signature.

Don't know what's going on at Nordstrom but seem to be drastically changing their policies. Spend lots of money there. Supposedly get rewarded with points to keep us shopping there. Notes never used to expire. All of a sudden they do. Had $40.00 reward note declined yesterday because it was supposed to be used by last March. Even salespeople have attitude. Women I spoke to was adamant that this policy has been in use for at least 4 years. Think I have been shopping there longer than she's been alive but have used many notes in past 4 years that have gone thru no matter what the date. I have never thought of Nordstrom as luxury shopping, good quality but not luxury. Mostly convenience factor for me. Doesn't sound like their sales people have even been told. Sales person could only tell me it wouldn't go thru because of expiration date but could not explain the policy change. He had no clue.

I am very familiar with the Nordstrom culture as I have lots of family in the Bay Area of S.F. Very excited to hear they were launching their first store in Calgary. I have been a regional supervisor for ladies fashion for over 25 years so very watchful of the behaviors of other retailers. My first visit was to buy shoes and was not impressed at all with service. I understand that these are early days but sales associate brought me 4 sizes all of which I did not ask for. Did not listen to needs of client. Next visit was to get product from Kiehl's dept. There are lots of options for the product as there is a free stand in mall and Hudson Bay has dept. Again I was left to myself no greeting and was only approached after I had my product in hand.