Nordstrom Reviews

I received a pair of Frye boots for Christmas ($400+) from my father and they were a little too small. I sent them back to Nordstom with the return slip filled out inside asking to be sent a gift card for the amount the boots cost. Instead, they refunded my father for the boots he had bought me. After I called SEVERAL times I finally got ahold of someone in customer care. They said if my father returned their email and gave them permission they would take the funds back out of his account and send me the gift card. Well, come to find out they weren't able to do so and suggested I ask my father to buy a $417 gift card for me. HOW AWKWARD! I now have no boots, no gift card, and no Christmas present. Never shopping here AGAIN!!!

I work directly across the street from Nordstrom Rack in White Plains. I have been TRYING to shop there since the day it opened year ago. The cashiers seem so lazy and disgruntled. They will do anything than take another customer. They seemed annoyed to do their job. Time and time again I get fooled. I get online with a few people in front of me and three persons at manning the cashiers. And then when I look up from my phone 15 minutes later I see the cashiers have disappeared or are slowing folding the returns are placing tickets on the items.

I have read the Nordstrom Rack return/exchange policy and understand it. I bought a pair of shoes and selected my actual size. I received the shoes and they are too big. It is baffling to me that a company of this size DOES NOT do exchanges. On top of that, they charge me a shipping fee to return the shoes on an online order. This is some 1990 BS. ANY online retailer takes returns or exchanges, especially when making a purchase that has sizing issues. Very disappointing, and I will not purchase from them again.

Last year they approved me for a Norstrom rack store card. I only used $700 of the $15,000 I was approved for and one day I tried to buy something online and it wouldn’t let me!!! So I called them and they tell me I need to send them my social security number my ID and a utility bill in my name. Ok so I fax them the info. Months later they still put a hold on my card. One day I get a letter in the mail from them saying they closed my account and I can’t use my card anymore!!!

Don't waste your time looking on the Nordstrom online site. You check the specifics size, color... and every item that you click on, Nordstrom response is "out of stock". This is 2019 not 2000. I am never wasting my time on this website again.

I have been a regular customer at Nordstrom for YEARS. This past year has been a complete nightmare. Their online/mail returns department is an absolute joke. I have had SEVERAL orders go "missing" when I returned them using prepaid labels or they have updated the WRONG items - they mark an item which I did not return as returned as opposed to the actual item, or I have returned a couple of items in the same package but they claim only one of those items are in the box.

I have made several purchases from Nordstrom rack. Three of my orders over the last few years have arrived and they have either been a) Not the color I ordered or b) The wrong size. This has been annoying because rather than just returning the item, I have to phone to make sure they refund me for the shipping too since it hasn’t been my fault. It’s very disappointing waiting for a package and not knowing if you’ll actually get the item you ordered. Third time is a charm: I’m not shopping here anymore.

Ordered overnight shipping on boots. They cancelled my order. Called me three days later to resubmit my order, and still hadn't refund my money on to my account! Then I go ahead and resubmit my order. They take my money from a different car and they now have down a car seat for my order instead of my fiance's boots! Are you kidding me???? Now they cancel my order again after I call then they want me to pay again because they canceled another transaction!! Then they get it right but now Next Day Air isn't available! Worst ever. I will never give Nordstrom a dime! They shaved years off my life with this! I wish I could give zero stars!

WORST EMPLOYEES EVER!!! LAZY!!! I ordered the wrong pair of shoes with a gift card by mistake. I called right away to cancel the order. The customer service rep I spoke to DID NOTHING! The worst part is she made me believe she took care of everything. She told me she had to call the fulfillment center to cancel the order and I would get an email the next day and my gift card would have the money back. The supervisor said everything she told me was a lie. They can't call their fulfillment centers to cancel orders and I would have to be sent a new gift card. Get it together Nordstrom! You sell high end clothes like Gucci but your customer service is the worst in the industry! Walmart customer service is far superior.

I have shopped at Nordstrom for many, many years. I currently have 97 pairs of shoes I purchased from them in my closet, not counting ones I have worn out or given away. I also buy six or seven dresses a year. A month ago I got a letter from them saying that although they tried to be really nice to their customers, they were canceling my account due to "excessive returns", that I was taking advantage of their kindness and good nature, and that I could not purchase anything from Nordstrom online ever again, no one in my family was eligible to purchase anything from Nordstrom, no one in my household was eligible to purchase anything from Nordstrom, and I was not even allowed to purchase anything from any Nordstrom store ever again. I had never received any previous communication regarding this issue and the letter sounded as though it were written by a spoiled eight year old.

This site is complete waste of time, 24 hours after placing your order you will receive this email: "Thanks for understanding. Hi there, we want to say that we're sorry. Unfortunately, we will not be able to fulfill your recent order." This happened 3 times in less than a month!!!

I ordered an item a couple weeks before Christmas. Nordstrom guaranteed (in bright red font) that my items would arrive before Christmas. I received a confirmation email immediately after the order was placed. I waited a week for a tracking number before calling for the order status. The CSR informed me that my order will be arriving after Christmas, but no later than the 28th. This is obviously very upsetting news. Then one day before the new expected delivery date, I get a refund for the order because it has been cancelled.

Ordered 2 pair sunglasses for each of my daughters, one of who is in the military and visiting home for one week. I ordered 12/21, was told delivery would be 12/28, so I decided I would still order them. THEN got an ETA of 1/3... uh... THEN got an ETA of 1/8!! My daughter will have to be back to her base by then, so not only is my gift VERY late, I HAVE TO PAY TO forward them to her. No merchandise credit, no refund. They DID offer to let me return for free. ARE YOU KIDDING ME!? I was a CS supervisor for years, I know it would not have cost them much to save me. But they completely blew it.

I purchased a pair of rain boots at their store in Skyview mall only to find out they were defective when I wore them for the first time in the rain. Took the boots back to the store only to be told by the manager Elaine that it wasn’t her fault I chose those boots and that her store wouldn’t take the lost, what a rude unprofessional person! Stay away from them!

Be aware of false and misleading shipping dates. Ordered an item that stated I would receive item before Christmas. (I ordered item on 12/19/18.) Checked on order today 12/20 and said I would not receive item until 1/2/2019. I immediately contacted customer service and was unsuccessful. Looking at the website and it is advertising "will arrive Christmas Eve." So disappointed. Just want to warn other customers out there to be careful what Nordstrom advertise. I feel almost duped into buying my item because I truly believed I would receive my item before Christmas. They are supposed to have stellar customer service. Boy was I wrong. I will be more careful who and where I spend my money on. Happy holidays everyone and have a safe New Year.

Be aware if you return process in Nordstrom rack takes much longer than should, I tracked my return and it was delivered back to Nordstrom rack warehouse, so I called them and they simply lied stating they don/t have package back yet. Not only they lie they also rude about it. It take a month or more to get your refund, unacceptable.

I had wanted to buy a pair of FLY London boots for some time. These are good quality shoes that are supposed to be made in Portugal. Nordstrom's website stated that ALL of the brand's models were made in Portugal. I drove over an hour to the store to pick them up. Got home and saw the boots I received were made in China. When I emailed customer service to let them know they have inaccurate information on their site, and that I never would have spent $270 on shoes made in China, they apologized and sent me a link to print a return label so I did not have the "inconvenience of driving back to the store." I sent the boots back, tracking showed they were received but 5 days later I still hadn't been refunded. Emailed customer service who said "we did receive the return sent Dec 7th. It was received Dec 11th. We are still within our 10-14 days to process. Then it will be 3-5 days to receive your refund."

I ordered a pair of sandals in November as Nordstrom was the only place in North America that I could find these shoes in my size. I was very excited. They were first sent out and the wrong address (it should have been Champlain New York) was on it from the women who took my order over the phone from Nordstrom. So From there they got sent to a post office in Massachusetts. I was told once they got returned to the Nordstrom warehouse, they’d be sent out. Instead It got sent out to someplace in Elizabethtown Pennsylvania??!! Where I was told a week ago that they would then be sent to me.

I ordered 3 pairs of women's booties on Oct. 28, 2018. Received one pair within a couple days. Unfortunately they didn't fit so I returned them the same day I received them. As of today Dec.06 I have not received a refund. The other 2 booties I have not received nor has there been any communication. When I called customer service to cancel the order they were so confused and did tell me they would cancel (about 10 days ago), still no word from them.

I purchase two pairs of Uggs boots on Cyber Monday and according to when I paid those boots I was supposed to get them December 5 that’s why I got them. I checked the website to see when my boots were arriving and it still said that the boots were getting ready or preparing something like that. Then today in the morning I get an email saying that they canceled my two orders. Why did they wait last minute I could of bought them somewhere else. BAD CUSTOMER SERVICE. It was my first time ordering at Nordstrom. Never ordering again.

Ordered a jacket on Cyber Monday Nov. 26, 2018, it’s been 10 days and still waiting? Ordered some items from Amazon and American Eagle and received them FOUR days after!!! I mean, what kind of company is this? Nordstrom’s too expensive to have such a poor online service. Not buying NEVER EVER again.

I placed an order with Nordstrom. I was charged over $332 but got an immediate email that they had to cancel "part" because they were out of stock. OK no problem. I would find it elsewhere. Oh No Nordstrom cancelled the order but did not give a refund. They charged $332 and then another $84 for the Part they didn't cancel but I already paid for. I am charged over $400 and have not received items or refund. Any reputable seller give you a refund or better yet not charge for an item they do not have. Their phone and chat answers vary from, "You were not charged" (my bank thought I was) or "12-24 hours just to take authorization off" or "3-5 days it "should be off"". Several days and still no money back. This is fraud taking money for no service or product. Avoid Nordstrom. They are not honest. Too many good sellers to waste your money with Nordstrom.

I am HIGHLY DISAPPOINTED, my first time ordering from Nordstrom Rack and this is definitely not a good way to start business with a customer. I placed my order on Cyber Friday November 23, 2018, Order # ** and system shows to be shipped within 1-3 days (which it still shows to date). I called 3 times and was told by each rep that items would ship by Monday, November 26, 2018 which is the 3rd day. The boots still have not shipped. I ordered the item because they were needed for an event and they were not received in time, due to the incorrect information given by the 3 Nordstrom Rack Customer Service Representatives that I spoke with on the phone.

Order some sunglasses and seems my order was duplicated. When I called I was told I had 2 hours to cancel the order? Now they say just wait 10 days for them to be delivered from 6 hours away and then take them to the store and return them? This wasn't my fault and they o lu offered an apology. Secondly order 3 items for my wife was charged for them and with the shipping policy of 1-3 days. They still haven't shipped and it's day 6. Customer service only offered a simple apology for the delay and no timetable for when I will get my items.

Hunter boots were advertised as available and almost a week later have not shipped. Worse they sent me a receipt dated a day in advance. I ordered on a Monday and they dated it for Tuesday. I'm cancelling my order.

Let me start by saying that I've always liked the merchandise from Nordstrom and will continue to shop with them if they provide me with a resolution... one more week from now. That said, I've had a lousy experience in dealing with the return of a $500 men's jacket that did not fit me and was sent in the wrong color and in a flimsy package versus a proper box. Nordstrom provides a free shipping return label. It's a so called Smart Label that doesn't list the physical address of where it's going...just the bar code which means nothing to the customer!

I am completely dissatisfied with my recent experience ordering online from Nordstrom. I ordered a wallet and Nordstrom immediately charged my card $300. Immediately after, I received an email from them saying that my order was canceled and to contact customer service. When I did that, CS advised me that their financial department canceled it, but couldn’t provide any additional information. They also couldn’t give me a phone number for that department and said that I had to wait to be contacted by them by email. They emailed me the next day saying everything is now good on their end, but I need to replace the order. This means that they would charge my card an additional $300 and I have to wait 3-5 business days for my bank to put the first transaction back on my card. So they put a hold on my card for $300 then cancel my order for no apparent reason and say I have to reorder! How inconvenient! Horrible.

Their shipping system is the worse they have delays my order is not going to make it on time, will not recommend to buy anything online from this store. The prices are good but it does not help if you going to receive the order a month after.

I returned a recent order, using the free postal label that Nordstrom’s provided. It’s been over a month since the post office received the package — tracking shows that Nordstrom did indeed receive the package. Customer Service refuses to say that they received the return and imply that I am lying when I say that I actually returned this order. Luckily I used Visa card and have filed a credit card dispute. If I had paid with the Nordstrom’s card I couldn’t do this. I wish I knew what has turned them into such an unfriendly place! Stay away from Nordstrom.com!

Nordstrom uses a third party company for their customer service. These people are told they cannot keep any customer on the line for more than 7 minutes. If you are working with customers trying to help them and you are on the calls too long Nordstrom will drop you. This is ridiculous... I have been in Customer Service for years and this practice of Nordstrom is a disgrace. I thought when calling Nordstrom, a high end department store, I could get help and courteous service and if I needed longer than 7 minutes to resolve my issues it would not be a problem. It should not be a problem. I am extremely disappointed in Nordstrom and hope other people complain.

Been waiting three weeks for a refund to show up. Online they tell you to call. Once you call they just tell you to wait until the end of the week. Once you wait and call back they tell you to wait again. Some bogus story about a glitch in the system preventing a refund and it took them two weeks to even figure it out. Totally unacceptable to hold people’s refunds for that long. Somehow they always manage to take your money correctly but can’t seem to refund it properly. Don’t ever use their rewards card and be wary shopping here. Customer service reputation far exceeds their actual service.

Received order confirmation for suit. Only to get a message from Nordstrom Rack saying that they were short on the item and that I would not be receiving my item. This is very misleading and unprofessional, terrible customer service. Why does Nordstrom Rack mislead customers with displaying items as available, even accepting and charging ccard to only tell you later that it's not available? Either Nordstrom Rack online technology really is bad or they are intentionally misleading customers for their personal gain/interest.

Do your online shopping elsewhere as Nordstrom’s customer service is sorely lacking. I ordered a sweater for my sister three weeks in advance of her birthday. It was on backorder though there was no indication of this when I made my purchase and I was not contacted afterwards. I called my sister to see if she liked her gift only to discover she had not received it. I had to call Nordstrom several times to sort this out. When it counts, shop elsewhere.

I returned an item I purchased online. I paid with a Nordstrom gift card and a prepaid Visa gift card. I clearly stated on my return form that I wanted my refund on a Nordstrom gift card. They did not honor this request and my return was automatically refunded to the Visa gift card which I no longer have (from 3 years ago). There’s no way for me to track that card. They did not acknowledge their mistake or rectified the situation. I am left with the conclusion that Nordstrom shouldn’t take pride in having great customer service. I lost $77 and all they said repeatedly was there’s nothing they could do because a refund was issued. Such a disappointment. A company that truly took pride in making the customer happy would have a policy in place to make things right.

I have been regularly shopping at Nordstrom Rack and occasionally at Nordstrom for two years now. I have, within the last six months or so had a brick and mortar store move in half an hour away. Before this, there was no brick and mortar store close by. I shop online like many women do. I look for what I think will look good on me, which is not always easy to tell when they only use slim build, no curves women for their models and sometimes I think I can base it on experience. This does not always prove true however. Free People is one recent example of that. I normally wear a medium in them, so I purchase three tops in medium. They were so small a twelve year old is about the only size female that could conceivably wear them.

This is the first (and last time) I do business with Nordstrom. I ordered a pair of $200 orthopedic shoes on the Nordstrom website on 10/23/18. Received the usual confirmation email after my purchase went through- nothing amiss. Fast forward to November 8th, and my shoes have not arrived in the mail, with no notification from Nordstrom via email, phone call, or anything. Finally I call today to find out when my shoes will arrive. The customer service rep looks up my account, and only then does she tell me my order was canceled on 10/24 because Nordstrom didn't have my size in stock.

I ordered a pair of shoes and later found the same pair cheaper. I asked to price match because they say they will price match on their own website. They refused to price match because I didn't purchase from their list of competitors (not on their website) and then they refused to cancel my order. This business and their policies are not customer friendly. Never shopping here again.

I just received a USED Canada Goose Shelburne Genuine Coyote Fur Trim Down Parka (Small/Navy). This is truly unbelievable; that Nordstrom could have sent and sold a WORN item. With that said, some of the indicators 1. Discoloration under the wrist cuffs, you can see 'tan marks' under the wrist adjustment flaps. 2. Fading around the edges, especially around the cuffs and arm; as it's almost an ash color and not navy blue. 3. Lint/fuzz in the inner cuffs, in both sides along with the outside pockets showing wear and tear. 4. Volume wasn't full and almost empty.

I purchased a pair of Woman Gucci Slides and went to request to have another repair replaced or repaired no cost to me because the slides were unraveling and I had them for 6 months purchased in January, slides were not very worn. Just starting to unravel at the seam which gave me some concern. Because I chose to purchase them from Nordstrom they retailed at $310 not on sale and I'm not a Nordstrom credit card holder but I trusted I would be in good hand if a problem arrived.

I purchased a pair of shoes on Nordstrom.com. They charged my card for the $49.95 shoes TWENTY TIMES on 9/11/18. I have spoken to 5 customer service reps, a store manager, and an alleged customer service leader and yet still not been refunded the nearly $800. Tell the world- never order online from them. Incompetent thievery.

I had purchased 4 shirts online with my debit card. They proceeded to double charge me by recharging each item as it was sent out. It caused my finances to spin out of control and my bank account to be overdrafted. Made a claim with my bank. Very disappointed and will not be ordering from them again. Old Navy and Toys R Us (to name a few) have also pulled this crap in the past. Tired of these large companies stealing our hard earned money, reinvesting it in their schemes, and taking months to pay it back, when they want payment IMMEDIATELY. Shame that’s how things are ran nowadays. Wondering if I can even afford to buy clothing to cover my body anymore if this is how companies operate! Sad when you drop $200 and the company underhandedly charges $400. No normal American can even afford that type of error.

I ordered some items on nordstrom.com the other day. The total was $714. They charged my debit card. Fine. Today, as products shipped, they charged me again, for each package. Three charges. So in essense they charged my account $1,428. It was all taken OUT of my account, not just a hold. I called, she said it is their policy, and that the original $714 charge will come off now, per my bank's policy, and that some banks take 3-5 business days to return this money to my account. I shop online quite often and have never seen this double-charge policy. I will not shop Nordstrom again. I'm shocked that they do business this way.

Yesterday in the early afternoon while I was on my way to the SkyTrain I noticed a young man quietly and unobtrusively panhandling in front of Nordstrom. He was seated on the pavement and he was not bothering anyone. He was not on Nordstrom property, nor was he anywhere near an entrance, but on the sidewalk, which is public space. One of their Paladin security guards, a young male about twenty years old, blonde, tall, told the panhandler to move on, and he did without arguing. I approached the security guard and told him "He shouldn't have to move. You and I at least have homes. Shame on you." The security guard replied, "Thanks for moving away, sir." Well, at least he called me sir, given that I am old enough to be his father, maybe even his grandfather, though I found him otherwise rude.

Received a pair of Betsy Johnson bedazzled tennis shoes instead of a men’s Brooks Brothers polo, to be told they were sold out. They canceled order, but said I could not receive a refund until I drove to take the shoes back to a local Nordstrom Rack. Flash forward 8 months and I place a $200 order with them, giving my new address and they still ship it to my old address. I was waiting on hold for 20 mins just to be disconnected. Waiting my second time now...8 mins in. Now once being connected to a manager, because the service lady couldn’t re-route my package. I find that half of it can be rerouted, so the main part, a jacket that I got for Denver next week, will be shipped to the wrong address.

I’ve gotten 2 very expensive pieces of jewelry from here in the past month. One was a $1200 Lagos bracelet that broke and one was a Monica Vinader diamond ring that snapped. Both broke within a month of purchasing/receiving as a present. Very disappointed in Nordstrom and the quality of the brand. Spend your money elsewhere.

I purchased an expensive jacket ($586) only for it to go on sale 40% off ($340) not even two weeks later and literally the same day I actually received the jacket. I asked about getting a price adjustment since this sale occurred so quickly after I bought it and this was the response I got: "Thank you for your price adjustment inquiry! I wish I was able to honor that sale price for you, however we are sold out of the size that you purchased. It does need to be available in the same size and color for us to honor this price. I'm truly sorry for this inconvenience." So it's very convenient for them to mark things down this far, suddenly they go out of stock and when you ask for a price adjustment because you just bought it they will say no. I'm not buying from this sketchy company again.

I purchased a specific pair of pants online as part of my outfit as a groomsman for my sister's wedding. When the pants arrived the bottoms of the pant legs were completely unfinished (as in had no hemming or finishing sewing work done to them at all). I had no time to go through the return/exchange process because by the time the pants arrived the wedding was in just a few days and the closest Nordstrom to me is 5 hours away, so I couldn't replace them. I ended up having to get them hemmed, which of course cost me extra above and beyond the price of the pants.

Please do not enter your credit card information on their site!!! They will use it fraudulently to bill against your account even though you never setup auto pay. I know they are in trouble but I've had over 6 ACHs from Nordstrom that I did not authorize appear on my bank account.

I used to rely on Nordstrom for a kind of humanity in their stores, as well as good service online. With fewer and fewer salespeople, their stores are as diffuse as any chain. But their online services continued to be excellent. In the past two years, however, they have failed to deliver over five packages to my address and always claim they have "followed up" with UPS. However, when I have checked with UPS, there isn't a report of a follow up. (As of now, there are two ongoing investigations.) I have ordered many things online from other places. Since all other places have always delivered packages, I have to conclude that their shipping service is chaotic. Most upsetting, is that they have begun to charge to things that aren't delivered.

TERRIBLE TERRIBLE TERRIBLE!!! This is the only way I can express how angry and disappointed we are with Nordstrom! I bought Salvatore Ferragamo belt from Nordstrom and they sent a totally different item and when we went to change it the rude staff said, "This is a fake one" and they even accused of stealing the original one and bringing back the fake one to get a new one!!! I ** can't believe this can happen in Salvatore Ferragamo store and Nordstrom!!! THIS IS FOR SURE THE LAST TIME I am buying ANYTHING from either of these and Please don't buy anything from these guys! Waste of money and they even insult you!

I trust few credit card companies, maybe just Capital One I trust, but also few store credit companies and Nordstrom Rewards card is one of them. I have been screwed over and overcharged so many times. This company and their card might as well be a scam. I am very disappointed, upset, and was way too trusting of this company and their card services. I should have listened to verbal bad reviews I was getting. Nordstrom you should get your act together with your card services. You do have dissatisfied customers.

I like this cleanser for the face. I use it with my brush. It clean the face very well and it plant like that's why I got it. Something good for the skin. I been waiting to get this product and I like it very much.

BUT that credit has never appeared on my card. AND this is not the only time!! This year, I am out over $1000 from credit that are supposed to be processed but never make it to the bank. Nordstrom blames the bank - well I didn't use the same card, not even the same network (AMEX and VISA)... and both had the same issue?? I think they have issues batch processing their returns once in a while, but they don't care. All I have is to fight the purchase with my CC... Outrageous!

I made a La Mer purchase with gifts this morning. Originally I was planning to change my order, so I talked to the customer agent online and told her to cancel my order. However, I changed my mind right away, so I chatted with the agent again don't cancel my order. She confirmed twice my order won't be cancelled. My order still got cancelled in the afternoon even the agent confirmed twice my order won't be cancelled. So I talked to online agent one more time in the afternoon and ask them to fix it. They said the gift were already ran out, they can place my order again but there is no gift. This is super upset experience in my past 10+ years online shopping history!!! It is a purely Nordstrom error and they refuse to fix it. Don't shop with Nordstrom!!! Try someone else like Bergdorf Goodman or even Macy's. They have much better services!!!

I had to return a sweater that gave me a rash and caused me to itch. I was greatly allergic to the sweater. I chatted with a Man online about this problem. He sent me a return label to send the sweater back due to the fact the sweater caused me to itch. He told me that when they received the sweater they would credit my Mastercard for the full amount that I paid. After more than a week I called Nordstrom Rack Online to check on the status of my sweater return. A Nice woman Iilene assisted me in a most professional manner and told me that the sweater was still moving through the return process and if I did not see the credit on my Mastercard by yesterday, Friday 7/20/18 then to call back and ask for a Supervisor and they would process the credit for me for sure.

I had just received my notes from the end of my statement, I went to check out and saw my 60 dollars in notes had automatically been added to my total. I went back to add one more item to my cart, when I returned to the cart my notes had disappeared. I called customer service, after being on the phone for 34 minutes (on hold for most of it), they did nothing to solve the problem, the girl was totally unhelpful, I will be cancelling my card with them because of this. Especially when their rewards are by no means the best around and I could be getting much better rewards from some other Credit Card company, and rewards that won't just vanish. 60= $6,000 in spending when I could be getting something more worthwhile, like airline miles, and double or triple the points for just shopping anywhere. I'll be taking my high-end business to an actual high-end company like, Neiman Marcus or Cos Bar from here on out.

As a young man, I enjoyed spoiling my wife with presents from Nordstrom’s (San Diego area). I was a new college professor and Barbara a second grade teacher, so money was important. Nordstom’s was a splurge for us, but the quality was exceptional, customer service was unmatched, and there was that wonderful grand piano. I’ve never written a negative review before and it really bothers me that I have to write it about a store I loved.

My mom and I USED to shop at Nordstrom's all the time. Recently, we returned three items with the tags on it that we never wore. We sent it to the address on their website. Two items we sent with a tracking number, one without. Nordstrom's "claimed" they NEVER received anything. We spoke to EVERYONE in Corporate for over a month, only to find ourselves speaking to the assistant of THE BIG LIAR himself, Mr. Nordstrom. His assistant told us they, Nordstrom, would not reimburse us for ANY of our lost items.

has that? "We do," she said. Order had not shipped yet. "You can cancel the shipment," I said. Nope 2 hour policy. And said, "Is there any else I can do for you?

I was shopping at the Nordstrom store which is located Natick mall today, for girl's dresses, But I had a bad experience with their customer service. I think that it has to do with because I was different from the people that they were helping and their looks. Since I was Muslim women and they may be thinking that I don't have money. Yet, they were kept following me everywhere I went to store keep assisting me or pretending they want to help me, but actually I feel uncomfortable with how they treat people like me. However, I have bought the dresses for my daughter, which was quite expensive, and paid in cash.

Absolute horrible, misleading shipping. Free??? Ha!!! Maybe somewhere in the US but here in Canada it works out to almost 1/3 of the cost of the product... Ripoff! Then, we get the items, minus one, so I'm trying to track it and guess what? There's no way to track the item that's missing, seriously, Google "Nordstrom Tracking" and if you're lucky it'll be a tracking watch. Useless.

I shopped Nordstrom for as long as I can remember, but that day has come to an end! The store use to bright and full of energy, now they are dim and empty! I guess management is relying on new age brainless wonders to make business decisions on how to run the stores. The women shoe department is nothing compared to how it was just a few years ago. There are few styles to choose from that aren't attractive whatsoever. There is a hassle to return an item even if you have a receipt. I drove 2.5 hours to try on items at a store to be told that they didn't carry the items in the store any longer.

It is a great place to shop at but their prices are a little too high. And sometimes they don't have shoes in stock. You have to wait a very long time for them to restock. And when they have it in stock they don't have your size.

When buying a pair of boots I asked the saleswomen where I might find a raincoat in the store, "Oh," she said, "Those are upstairs. When we are finished here I'LL take you up there, and show you where they are". Exceptional service!

I thought I would share with everyone my last (and I do mean last) visit to Nordstrom Rack. Throughout my whole career in Customer Service, it seemed like in every training class, Nordstrom's was always mentioned. Their Customer Service was like no other retailer, it was top of the line, and every retailer (or any company providing Customer Service) would strive for being half as good as Nordstrom's was. I've heard story after unbelievable story of what this store would do to provide an excellent Customer Service experience. Well today I found out that Nordstrom Rack, does not mirror the same service that their regular stores provide. I wanted to exchange a pair of pants, never worn still had tags on, with a receipt and in the same bag that it was purchased in. Mind you I asked for an exchange not credit or refund. They denied the exchange because it was over 90 days! What?

I find better prices, variety without the hassle of going to the stores. I also enjoy free shipping at Nordstrom. Also Target and Walmart have a minimum purchase for free ship. Macy's only when they have free shipping/additional percentage.

I returned 2 out of 3 on-line items I purchased (I am going to take back the 3rd on principle)- They had computer issues so I waited 20 minutes and was told items would come off my bill as I left them there and received a written note stating they were returned and would be credited to my account TODAY. I get home to get email STATING my refund would be credited once I mail back already taken back shoes that the store has! And they charged me a return fee (5.95 I would have had to pay if I had not driven up there and returned to store-STILL CHARGED THIS) as well! Out $131.63! I called the store- this happened last month as well! Spoke to Christina at the Indianapolis Rack store and she said she would call me back.

I received an email from Nordstrom Rack saying they were shutting down my account because of the "high volume" of returns I have from online purchases which is strange, because I keep a good amount of my orders. Hello, you are an ONLINE RETAILER! Shouldn't you know how the business works? People order multiple colors and sizes because...surprise, you can't try them on first! If they don't fit, which is a high possibility (because...reminder: you can't try the items on first), then you return the item. I have never had this type of experience with an online shopping company which I think says something hugely negative about how NR treats their customers. I've advised my friends and family to not shop at NR either in-store or online unless they want to have something ridiculous like this happen to them as well.

I shopped often at Nordstromrack.com. I kept many items but also returned many back to the store near my home. Because of the nature of buying clothing/shoes online, the rate of returning the items is high. I could not believe that Nordstrom Rack just closed my online account without discussing with me. I kept the payment on time and the items returned back to the store were kept in the original bags with the tags. I don't see myself of abusing their system. The way being treated like this shocked me. I just never shop there again. Just to share this story with you. Be careful with this store.

I went to the Oxnard, CA Nordstrom Rack store to exchange an item. Since I did not have the receipt I figure that is fair. So, when I went to customer service and told the girl what I wanted to do, she immediately told me to stand there, and do not go into the store. She had to get approval from the manager to exchange the item. After a few minutes, I asked where the manager was and she, "Oh I have to call her." A woman comes out, really rude and said, "I am only going to do this one time?" I asked her what we only wanted to exchange the item, we did not want any money. I then told her she was being rude, she, "I am not being rude but I am only going to do this one time", I asked for the manager and she said she was the manager.

I purchased an order with 1233 dollars including tax and shipment was free. Nordstrom withdraw the full amount from my credit card. Items were shipped as I received a message for confirmation... then after 4 days from the order my bank contacted me telling me that Nordstrom has been making daily withdrawal from my credit card... first one was 1233 dollars, then 167 dollars then 191 dollars then 620 dollars and my bank freezed the account immediately and rejected the transfer of the 620.

The reason for this review is to inform people that Nordstrom's policies are no longer customer service-oriented nor are their personnel. I remember when that was their cachet. I have been a Nordstrom customer for 40 years; my mother was a Nordstrom customer and so was my grandmother when the only Nordstrom store in existence was located in Seattle. I was at the first Nordstrom’s grand opening here in San Diego. When I worked for them for a short period 10 years ago, I learned they were not all they were purported to be. Despite their declining customer service even in their full-price stores, I continued to shop there. But no more.

Received my North Face parka jacket today. Love the style of the jacket and been waiting for this one to go on sale. When I open the box noticed that the jacket has no tags or whatsoever right there and then I knew it was used/return item. I tried it on and when I reach inside the pockets both side have old tissues and noticed that one has a used panty liner inside! Yes a sanitary napkin from someone else’s private. When I called customer service all they can say is sorry. The jacket is sold out. Would love to keep it even when it’s a used item but after what I saw inside the pockets? No thank you! Been a customer of Nordstrom. Love the store but please maybe change your very lenient return policy or at least have the decency to put tags and clean the item before sending it to mail. Very disgusting!

I tried to return an item that was over a year old but I have proof of purchase, it was never worn, no tags. The sales person I spoke with had to make several phone calls and get another representative to come over to the counter to help and then they denied the return. I gave them my second item which is still for sale in the store but over-year-old with the receipt and she wanted to return it for $34. When I looked on the company website the item was still for sale for the original cost which I purchased it for $88. I kept the dress and left. Very unhelpful, difficult returns & poor service. In another time, I tried to return a very expensive eye cream that was still a full container and they claimed the color was not correct and the denied the return.

Santoni - Had two pairs for 3 years. They stretched way too much. Cushion wore out much faster than lesser expensive brands. Talk to Kathleen men's shoe department. Manager no help, basically told me to kick rocks. Not in those terms. She was no help.

I have been a customer of Nordstrom for over 10 years, and have spent thousands with them. I recently placed my first online order. Oh boy, did I not know what I was getting myself into. After 11 phone calls and reaching out to corporate, my issue has still not been resolved. I am appalled with the lack of customer service, and how incompetent all of the representatives I’ve spoken to have been, including multiple supervisors. They do not care to make things right with the customer no mater how harsh the situation may be.

I received my package today as I’m leaving to go out of the country tomorrow and my shorts were not in the bag. Can someone tell me how anyone miss a whole pair of shorts when I paid for them. I called customer services and the only thing they said they can do for me is offer me free shipping. WAIT WHAT I can get free shipping if I look for a coupon online and then the only way I’m able to get the shorts is if they cancel my order (which takes 3-5 business days for the money to be returned back in my acct) and then I would have to go back online and reorder the shorts.

Ordered a Robert Graham shirt online on a Saturday night. A few hours later, changed my mind and began trying to cancel the order. Emails, phone calls, etc. Was DENIED a cancellation due to a ** "2 hour policy". My order was not processed and no shipping label was created and the order had not been filled and/or shipped. I went back and forth with Saturday night and all day and night Sunday and into the morning on Monday. Regardless, they charged my card up front and refused to refund it.

Going overseas to a colder region and saw a pair of Timberland boots and purchased the product and hopefully to receive it before I leave. In this day of age with developed technology shipping and dispatching a product should not take 10-21 days. Anyways the boots was said to be delivered on this specific date and it did arrive however, it was a woman's dress. Not a pair of Timberland boots BUT a woman's dress. I was utterly disgusted as when I went back to the product page, my size and many other sizes were sold out. Given them enough time to dispatch (10 days), yet they STILL shipped me the wrong item. I question to myself, you must be drinking when you're doing this, can't believe this company is still alive.

Vince ** and Lori ** out of CO services admitted 3 day overlap in 34 dollar payment yet still erroneously reported an outstanding balance to credit bureaus when in fact the balance was zero. (Names given could be fake) Lori ** admitted that "that is when Nordstrom does their billing. We are on our own schedule." All ego zero intelligence or any type of customer service or retention. Hopefully Lori and Vince got really big bonuses (they should with the billion dollar tax break Nordstrom will now be getting) and feel really good about their fulfilling impactful lives from destroying my credit rating 80 points.

My husband's bank card had 2 times fraud charge from them and it is weird that he just walk by Nordstrom, doesn't shop at all, and I placed some orders with this company, they don't have the items on hand so they try to charge your card as a pending transaction, and I was waiting for a while they cancelled the order and they said they shipped the product already after a month and they charge on your different card in the file with their system on after 2 months. This is an awful service I ever had. I don't have my product with me and they said they sure that I received my purchase, but I never have the thing, so they cancelled the wrong charge payment on my bank card and require to charge on my original payment method on the Nordstrom Card that on my receipt.

I have multiple sons and will walk around boys department with an armful of clothes. No one will ever offer to put them at the counter for me like they used to. I used to think it was one particular salesperson. No, it is everyone - it appears to be their new policy - which I certainly don't understand. Must have been a memo - "Don't offer to hold clothes at counter". Rarely go to Nordstrom anymore - all around decline.

I don't know what happened to Nordstrom's so called good customer service. A few years ago, I ordered a pink Longchamp purse and used it once. It got holes in the corners after the first use. I was able to return it. I also bought a Coach zip up wristlet which I had to return because the zipper was weak. I thought it was a fluke. A few years later, I bought a pair of UGG boots which stiffened. I am a cardholder and never see the rewards dollars either; and the one time I was supposed to see a 20.00 Nordstrom Note, I had to call for days the Customer service to just get the note which I finally got after 2 weeks of waiting.

I wish there was a no star option. Nordstrom advertised a jacket on sale on their site. I purchased it online. A day later I received notification that it was unavailable. When I called the CS person said to watch the site and order again. To make a very long story short, I ended up ordering and having it canceled 7 times. Each time it shows up as available. When I call CS the very well-rehearsed CS rep will say: "I'm so sorry, I will report this issue." Then a few days later the item shows back up. A call to CS and they will be happy to upsell me to another item NOT ON SALE. This feels a lot like a bait and switch. But in any case not the Nordstrom's I am familiar with. Better to shop with another store. The images I attached show the original order and the "recommended" items which are more expensive.

I would give zero stars. Nordstrom customer support has tanked. They used to be so good - quality high-end service. I have placed 3 different orders for the same product, listed as available over and over on their website, to have all 3 orders cancelled. Customer support is of no help. They basically shrug and say, "It's out of stock." It shouldn't be re-listed if it's out of stock. Last conversation with a rep, they did the equivalent of hanging up on me during an online support chat. Neiman's and Bloomingdale's still available for high-end service. If I'm spending the dollars, I expect the service.

I have always loved shopping at Nordstrom due to their stellar customer service. They are failing miserably in their online services. A single order now is shipped in MANY boxes making it very difficult to return and track. Their online interface requires a separate login to print a return label instead of utilizing the established online account with orders listed. Orders now take up to 3 weeks to receive since they insist on using UPS which is very broken. Returns have to be individually tracked as they also take up to 3 weeks to get credited and there is no notification when credit has been issued (like their competitors at Saks & Neiman). I really do like Nordstrom but they are rapidly moving down my list of "go to" online choices.

I ordered a necklace on December 16th for Christmas and could not get a delivery date until 12/22 and of course, the scheduled delivery date was 12.26. Called support for help and all they could offer was: "I will certainly reach out to UPS and try to have that returned to us. I will issue the refund once I know they're able to return it to us." Meanwhile, they will not issue a refund. Yes please keep my money for your screw ups.

I made an online order that was supposed to include a zero charge promotional item. When the item I ordered arrived the shipment did not contain the promotional item so I contacted customer service and this is the response that I got. "We are not able to systematically send out zero value items on their own, and therefore cannot replace them at this time." It went on to say that if I ordered more and contacted them prior to placing they would then send a promotional Item. Totally unsatisfactory response. Will be doing less business with Nordstrom.

I had very bad customer service experience at Nordstrom Rack at Bellevue downtown location. I want to exchange item but no paper receipt. Usually they send email receipt together. However somehow they cannot find any info about that item so I cannot exchange. I asked manager to solve this problem. There is price tag and barcode that she might try to find out something as I wish. But she not really helpful and tell me leave the store. Omg!!! I didn’t do nothing wrong. She was very rude person and the way of her communicate manner with customer as like teenager fighting with her friend.

I have contacted customer service twice to get a simple silver gift box for my order, and I have received no response. What has happened to Nordstrom's customer care? The company used to reach out to customers to ensure that they were happy with their purchases. This is no longer the case, and, after shopping there for four decades, I no longer have a desire to shop there no matter what they have to offer. To say the least, I am a very dissatisfied customer who, in the future, will go elsewhere. Never again will I shop at Nordstrom!

So my information was exposed in the Equifax data breach. Someone opened an account with Nordstrom and charged over 3000$ to it. I reported this to them and sent them a copy of the police report, Nordstrom credit did nothing. No phone call. No letter. No followup. Meanwhile they are still reporting the account I did not open to the credit bureaus and verifying the information as correct to the credit bureaus Equifax and Experian. Absolutely ridiculous.

I ordered from Nordstrom's 3 weeks ago. Never received it. I was told since I didn't no longer have confirmation # I would be taken care of with a gift card. When I called to see when it would arrive they put through everything. I've already spoken to them about and told me they could help me. 540.00 I feel ripped off and lied to.

Takes 2 weeks for a simple return. Nobody knows anything. Nothing I was told is correct. I had returned a pair of boots on November 21 that I used $50.00 to pay part of the cost. Today is November 12, and the credit finally came through + the fifty dollars. I just called Nordstrom to mail me the $50.00 credit due me. I cannot tell you what all I went through. It is shocking. One person did not even understand English. Never again. I returned an item to Amazon.com the same day - and that was taken care of the next day. I cannot ever take this kind of hassle again. The left hand does not know what the right hand is doing.

I ordered several sweaters on the NordstromRack.com website. After waiting 10 days, they finally shipped a partial order. After waiting TWO AND A HALF WEEKS, there was an item that still hadn't shipped that I had to call about several times. They finally just refunded my money with no explanation as to why the product never shipped!!! What a waste of time. Worst customer service ever. Returns to store are just as strange... They print out a return receipt with no dollar value on it so you have no idea as to how much you're being refunded! Bizarre!

I ordered $800 in merchandise from Nordstrom and made it my 10-point day. Hours later I got an email stating some of my order was canceled, which turned out to be my whole order! The email didn't give a reason, just a phone number for customer service to call. I called 3 separate times for 30 min each call, only to be finally told that they didn't like my delivery address. Funny, since my delivery address is my business address and I have gotten deliveries from Nordstrom before. So sad that this is what Nordstrom customer service has come to. I will not shop with Nordstrom again and I've been a customer for 30 years.

I ordered a winter coat online it came in a very timely matter. However, not only was it the incorrect style coat, it was falling apart at the seams. The trim was also incorrect, and was very patchy. For a company like Nordstrom, this is completely unacceptable. How can your prices be astronomical and yet your quality be so degrading. I am deeply disappointed in this store and refuse to ever shop in stores or online again.

was misrepresented in the product image. I returned it with their prepaid shipping label. While waiting, ordered another jacket hoping to get the right color this time. Well... Nordstrom Rack cancelled my 2nd order due to low supply & claimed to have issued me a refund. (Moments later I see that there are now 3 more jackets in stock... Ok weird).

I received an email with a flash sale for discounted pricing for an item that I wanted. When ordering the website was unable to complete the order. I contacted Nordstrom Rack via CHAT on the website, and CHAT was unable to complete the order. I was told to call Customer Service, who were also unable to take any form of payment by the phone. One wonders if the "Flash Sale" was simply a sham to draw those contacted via email into the site to buy something else, as when I wanted to purchase the item advertised, I was unable to actually purchase said item, as there was no manner for Nordstrom Rack Customer service to accept any sort of payment including credit card payment over the phone, when the website failed??? I complained and was answered that I would hear from Supervisor Nicole ** within the next 24 to 48 hours.

I just opened the box for my order and saw that I was sent the wrong size. I ordered a size 4 but received a size 6.5. What's worse is size 4 is now sold out and I have been left with no shoes at all. As you can imagine, it's nearly impossible to find any shoes in my size, and after waiting several weeks for this item to be delivered I am beyond disheartened -- but more than that, I am shocked by the unpreparedness and indifference demonstrated by Nordstrom. After realizing a mistake had been made, I immediately called customer service so they could make it right.

I purchased a pair of Paige Hoxton High Waisted Jeans. They sent me cut up Ralph Lauren Jeans. I called them and they said they would send me the correct jeans. I got the jeans several days later and thought they were the correct Paige Jeans. I gave these jeans as a gift for my sister's birthday. She tries them on and they were way too low cut and long. They were Paige Hoxton High Rise Jeans. I was so upset, she had to go out of her way and return them at the store. I will never buy online at Nordstrom and will probably never buy anything from the store. They should be embarrassed that their employees in the warehouse keep getting it wrong. They should hold them accountable. BTW the supervisor on the customer service said "Oh the UPC codes are messed up." That is not my fault. She said "Next time since you have gone through all this trouble, we will expedite your shipping." NO THANK YOU!!

Once again Nordstrom shipped a sweater with no paperwork at all, so no receipt or return label. After trying to contact them for 2 nights to return it, with over 30 min phone hold times & 2 chat attempts where they never even answered, I finally got a girl, Jenna who told me that just how their service works now, 30 min hold normal. Then put me on hold again to go check order where I'm now waiting over 20 more min & counting as I type this! What happened to a company that used to have great service? I'm a 25 yr long customer but this will my last try here as truly pathetic to see even Walmart now has MUCH better online service than Nordstrom!

I have had an ONGOING problem with Nordstrom.com returns. I have a chronic illness and have to use online ordering. Therefore, I do have to make a lot of returns. However, I retain ALL tracking information, take pictures of the shipping labels, per Nordstrom customer service advice, and keep my receipts from any mailing locations I visit. I know when an item is lost or stolen because normally, returns only take a certain number of days to process. So, I have ended up having to use my valuable time, even when I'm feeling poorly, to contact CS, sometimes multiple times to have issues resolved. I have had MANY problems with returns not being received or credited. Because the warehouse receives a lot of packages from me, they must look out for them and steal them before they're scanned. That's the only explanation, given that I have tracked everything it all shows delivery.

A Nordies I used to love shopping here, last year someone attempted to use my credit card to send themselves a bottle of expensive perfume. I alerted them to the issue, my card was refunded and the order canceled. Fast forward 1 year later and multiple of purchases later, my recent online purchases were canceled with no customer service contact... I called customer service only to be told, there is a charge associated with your online account that ended up being a charge off because of the attempted fraudulent charge. WTH?!?

In the last month I ordered boots from Nordstrom Rack that were damaged quality. The Musse and Cloud boots for $90 (not too cheap), had the inner sole glued in all rolled/bunched up in one boot and the other completely pulled out of the boot. The boots were cute, but receiving DAMAGED goods is truly disappointing. Unfortunately had to return these boots as they were unwearable.

I order most of my shoes online. They usually have a wide selection of shoes that I like, boots, pumps and sandals. Nordstrom prices are very good at the end of the season.

You can't beat Nordstrom for customer service and superior products! I prefer to purchase my shoes from Nordstrom because I know I can return them if necessary without paying any shipping. Nordstrom is very fair and will match a price if they can and so shopping with them is a definite win-win! Love them!

When it comes to reviews I am very naive and easily get burnt, but that was the past me as I thought. I’ve ordered a very expensive T-shirt from Nordstrom on October 1st along with two day shipping. Even though it’s now October 4th I still have yet to even receive a tracking number. It’s very disappointing because I work so hard for my money being as though I’m a college student and should not being spending an exceptional amount of money on a T shirt, but I did anyway and I guess now I’m feeling the burn. Hopefully I get my shipping at least waived. I’ve talked to an online customer service rep a couple hours ago and she said she will get back with me in no less than 24 hours. I just want it to be resolved or my money back.

I ordered online for the very first time from Nordstrom Rack. I had to return every single item because they sent the wrong sizes. Not only do they not do exchanges, but once they received my returned items they had a delay and never bothered to tell me. I was never notified and they did not even bother to respond to my inquiries online. I had no idea what was happening with this order return. If they had just done an exchange it would have been so much simpler. But they don't do exchanges for whatever stupid reason and only do returns and refunds. So I'm looking for the refund back into my checking account. In the meantime they're having some stupid delay with the return process and don't even bother letting me know!!

Nordstrom online service customer service is horrible. I ordered an item and sent it to friend, they never received it. We kept waiting for it to be shipped or her to acknowledge she received it. I called the Nordstrom online to see where the item was. The woman was very rude on the phone. They said the item was delivered and because I had not called within 30 of the order or ship date there is no refund. This was a gift. The only way to know that someone didn't receive a gift is if you ask them.

The current atmosphere at Nordstrom is apathetic! I wanted to exchange for store credit a pair of boots that were a gift from my sister-in-law. The boots were new and packaged in the box they came in. They would not give me credit or exchange the boots w/o a gift receipt. They were obviously from their store. This smacks of desperation on Nordstrom's behalf and I, for one, will have torn up my Nordstrom credit card and will no longer shop there.

I'm a male shopper first time purchasing on NordsTrash website for my gf's bday. I placed my order online at 12:01PM but found a better product and price at a different company so I promptly began my order cancellation process. I looked up my email order confirmation but scrolling back and forth in hope of finding a link/button to cancel with no avail. The confirmation only showed an (failed attempt) customer service toll free number.

I ordered boots from Nordstrom (very expensive boots) that I needed delivered before I move to another state. Initially it stated it would be delivered the Saturday before I moved which was perfect. I just checked if the box was delivered and it stated it would be delivered this Tuesday (the day I'm moving) so of course I won't be there to accept the package, such an inconvenience for me and this is not the first time this happens. Extremely poor customer service. Really upsetting knowing I paid for shipping. Totally unacceptable. And of course nobody ever takes responsibility.

Okay, I made a purchase on Aug 13, and it was canceled with no notification! I have been waiting for 10 days until my aunt ask where is her boot, (yes I purchased a $279 boot for her from Nordstrom rack online). NO ONE told me my order was canceled through email or text! They have my email address, is that simple for them to send me an email because of their problem to cancel my order! They send thousands of commercial email ALL DAY! Could you please at least send a notification to a customer who already spends $10000+ purchase items from you!!!

I have bought from Nordstrom one time in the past with no problem, but this time had a horrible experience. I ordered Brazil Riders women's brown flip flops size 8 and was sent men's size 8 Riders flip flops. So I contacted Nordstrom immediately and told them I was sent the wrong shoes. I told them it was a men's pair and gave them the model number. They insisted that model was what I ordered and so it wasn't their mistake and I would have to pay the shipping to return it. Then I told them their description said "women's" and thankfully I had a copy of that description in my email order confirmation, so finally the woman who was very uncooperative gave in after I threatened to contest the charges, call UPS and have them come back and pick up/refuse the package, write a bad review, and never buy from them again.

Placed a order, it was under a $100 so I hit total to see what the shipping would be. The total came up with free shipping (was surprised but pleased). I placed order and then it asked if I wanted to use my card on file. I hit yes. Order was placed. Total of order was given. Imagine my surprise when the next day I received a confirmation notice with a different total, they had added on shipping afterwards. I called customer service and spoke to a nice man that gave me my shipping back. This is my second order with Nordstrom Rack. The first one they screwed up so bad that I ended up canceling it and had to go to corporate to get my money back. I will not be ordering from them again to poorly run site.

I notice the UGG boots called Constantine which are listed in their anniversary sale is mixed up with their Naiyah boot by UGGs. I ordered the Constantine boot, which arrived within 4 days. I was getting ready to send another item back and noticed that the order form stated I had the Naiyah boot and charge me $119.90 for them. I called customer service and told them that my style of boot was on the box label with a picture with the Naiyah name. I told the service rep that the catalog showed different. The Constantine is rear tying boot while the Naiyah has side ties.

Like many other posters here, I've unfortunately had an awful experience with the customer service department, particularly in the beauty section. I purchased an item and then noticed it was way cheaper at another store, so I looked at their price matching policy that's posted online, and that made it seem like they would be able to price match. However, upon contacting them, tongue gave me different information than what's publicly posted online, they're going off of a completely different policy than what customers see, which isn't fair. I've asked several times to see in writing what they're telling me, since I want to make sure that they're providing me legitimate information, it seems like they're just lying so they don't have to pay the difference.

Nordstrom is one or shall I say was one of my favorite stores up until recently. Lately they've been making a ton of mistakes on my order. A few weeks ago something wasn't in a box that I ordered. And a few weeks before that I kept ordering a cross body bag and a different bag kept arriving. Turns out they had the wrong picture posted. They didn't do anything for all of that inconvenience. Today they sent me the wrong item. I called customer service because I was wondering how am I suppose to return a dress that I don't have a receipt for because they gave me something else. The unhelpful person on the phone put notes on the account and said when I go to return the dress they will see that he wrote a note. He didn't even offer to help me get the dress that I actually ordered. If I wanted to get JC Penney customer service I would shop at JC Penney.

Nordstrom used to be the best in the business when it comes to customer service, but over the last few years things have been going south at my once - favorite store. I recently had a package go missing -- a box that was on record as delivered by UPS. I assume that it was taken from my front gate. I got the shipment replaced (minus the generous gift-with-purchase that was the reason I originally placed the order... which didn't seem right to me), but as punishment for asking I had to endure getting chastised and almost threatened in an email from the Nordstrom department that handles lost and stolen merchandise. I really got slapped around. The writer toted up all of the lost packages I have ever reported (I have had the same Nordstrom account for 28 years, and have lived in my current home for 20 years), and assigned a dollar value to them. She then strongly suggested that I request all future deliveries to be signature required.

I purchased a watch and other items from Nordstrom; however, the watch shipped separately and arrived earlier than the other items. Upon opening the poorly packaged box, I noticed the security sensor was still attached to the watch band. The watch is useless with the sensor on it. I used the Nordstrom chat feature and was told that although they are very sorry for the inconvenience and understand that they "truly let (me) down", my only options were to ship the package back to them or go to a store to have it removed. Both of these options involve extra time and money. They are not reasonable solutions without compensation. When I asked for compensation (either a partial refund or future discount), they said they do not believe compensation would satisfy me. I'm not even sure what that means. Of course it would have satisfied me. It's literally the only thing that would have satisfied me.

I had a gift card which was obtained because I had often shopped at a Nordstrom location in White Plains and sometimes would treat myself to a gift card that I could use on the online store. Please note from my experience that you should NEVER ask Nordstrom to pay you back in-store credit with the idea of purchasing only through them. Just get everything back in cash or back on your credit card. With the Nordstrom gift card I went ahead and ordered a pair of shoes online. When they arrived I didn't like them and decided I would return them and use the store credit to get a handbag that I liked instead which would have required much more than was on the gift card, but was very much to my taste. I waited to purchase the handbag until the refund was reapplied to my card but after waiting and waiting the card remained empty.

I normally go to the Nordstrom Rack in Westbury. This is the first time I shopped here. I found out that they have a lot in my size. I bought a shirt, tie and a socks. I was expecting that my trip to the cashier would be a breeze since I was the third person in line. It took 45 minutes for the whole payment process since there were only two cashiers. I noticed that I was overcharged on my shirt that I bought. I was expecting to pay $23.44 but my bill showed $ 49.47. I realized that if I have to go back and complain that I would have to get in line; and the line was getting longer every minute. Luckily, the cashier entertained my complaint. The shirt had two tags. She honored the higher tag price. Since I was so disappointed, I just returned all what I bought and vowed not to return to the same establishment ever again.

I am writing to you to express my extreme disappointment with the "Made To Measure" suit I was refunded today at the Cherry Hill, NJ store. Back in mid-February I was fitted for the suit and told it would be ready way before my wedding date of 5/20/17. After Nordstrom forgot to call to say it had arrived, I tried on the suit last Saturday, April 29th for the first time, nearly 12 weeks later. That day, I could barely get the pants over my legs and expressed my concern to both the sales staff, Sean, and tailor. After saying it would not be a problem, I went in today, 5/8 and the pants were once again way too tight. I am reaching out to you because this is unacceptable service and now I am scrambling to get a suit in less than 2 weeks for my wedding. I have been a long time customer @ Nordstrom, but with this experience I will never shop at Nordstrom again. For $2000.00 I expected much more from the service at Nordstrom.

I ordered my prom dress on Nordstrom in mid March and it was supposedly sent through Borderfree. However, a month and a half later, it still didn't arrive. I was patient and gave them a lot of leeway but after a month, I sent them an email to complain and question the long wait time. On the Borderfree tracking, it said it wasn't shipped yet so Nordstrom explained to me about the package being lost. However, on the Canada Post tracking, it said it had already reached a city nearby and would only take a few more days. I was so angry because I wasted a whole month when I could've been looking for another dress if I was notified earlier. TO ADD, the dress had no more sizes available anymore. But, the associate helping me through email told me there was still a small available. This was false.

I was real skeptical when reading other reviews but once I seen the clothing I had to give it a try! The clothes were really affordable! I ordered 2 dresses and the shipment came a day early. The packaging was well put and once I opened the package it was exactly what I ordered! And the dresses fit perfectly! I love the material and the dresses seems as though it seemed expensive and I had to get it that's not from a local store. I love the website and I'm definitely ordering again!

On April 1, 2017 I placed an order at Nordstrom online for spring bedding using my Citicard. By April 3, my phone (both land and cell), and internet were blowing up that fraud had been committed with my card at Nordstrom. Alarmed, I immediately contacted the Citicard Fraud line. But there was no fraud according to the Citicard representative, only Nordstrom's extremely weird accounting practices. Unlike most merchants, Nordstrom won't accept payment UNLESS the order is shipped. Until the entire order was shipped, Nordstrom backed-out the payments making CitiCard assume fraud was involved. Even though I told the credit card rep I made these purchases, because of Nordstrom a hold was placed on my Citicard, causing havoc with accounts like Netflix that were automatically paid off the card each month.

I placed a large order online, used my Nordstrom Visa. The order was supposedly delivered no signature etc. to an apartment complex. I never received the package and Nordstrom denied a refund. They have NOT provided me with any guidance, information, explanation etc. The purchase was significant, I filed a police report. What do I do?

I have been a loyal Nordstrom customer since I was old enough to shop, and when I have lived in States, I order from Nordstrom. They have NEVER disappointed me, and only carry quality products. Anyone complaining about Nordstrom discontinuing Ivanka Trump fashion, is ridiculous. You can buy her merchandise at Marshalls, TJ Maxx, any discount store. So, since Nordstrom is a high quality company representing the finest brands, I'm certain they have no interest in competing with discount chains!!! So it has nothing to do with her paternal affiliation. It has to do with mass merchandizing, Nordstrom does not ever do this.

Placed an order last night. Nordstrom only confirmed two out of three items. The third item was still in my shopping cart. Complained the same night. Have been told I only have two hours to cancel order. Since the order was over $100 I should have been provided with free shipping. Sending only two items made it below the free shipping amount. This morning I wanted to order the third item they didn't ship, didn't really mind to pay extra shipping. Nordstrom accessed my account and took it off. Very shady practices.

I placed an order and then found that I had made a mistake. As it had only been a few hours since I had placed the order, I decided to cancel it. I contacted the customer service chat, and the person I talked to was very unhelpful. They claimed that after 2 hours a cancellation was impossible, and to not to have a supervisor when I asked to speak with one, and would not provide any employee id number or any other identifying information. I then called their customer service, and that representative was able to help me with the assistance of her supervisor, who sent in a cancellation request. I received a refund via Paypal within a few hours. The phone rep was helpful and pleasant to deal with, and I did get a refund quickly, but I felt their live chat service was very poor. In general their return/cancellation policy seems very restrictive and difficult to deal with.

Over the last several months, I have had countless items cancelled from orders because the item was "out of stock" only to see that the very same items show back up as available on their website to be sold again and again and again. It takes about 2 weeks to get a refund so they are keeping thousands of dollars of customers MONEY interest-free. By constantly holding money on items they keep selling that they are unable to fulfill. What does the customer get for their inconvenience? Not a damn thing. An email stating important information about your order. Someone needs to look into this shady practice.

When I heard Nordstrom decided to remove Ivanka's line, I thought, 'how immature is that?' What is this thin-skinned business coming to? I can't believe you would remove a woman's line b/c her father is the president. You watch and see... other companies will place her line in their stores and her sales will not suffer, they will skyrocket. Unfortunately, there is a reaping and sowing principle at play here; Nordstrom will reap what they have sown. I personally won't be spending any of my dollars at your restaurant or store. I don't think I'll even set foot in your business anymore.

Went to this department in Roosevelt Field Store of Nordstrom to return shoes. That went well and was quick. Then needed help with new shoes. It was slow night. At least 5 young male sales people standing around talking but not willing to or asking to help. After complaint to register person, a young female clerk finally showed a willingness to help me out.

I ordered a pair of black hunter rain boots and upon opening the box noticed that there were scuffs on the sides of the boots which then prompted me to turn the boots over to find that the tread pattern had begun to disappear. YUCK! How do you send out used rain boots to customers? I am sadly disappointed with Nordstrom. While mistakes do happen the customer service rep. was apathetic and offered nothing to compensate me for being inconvenienced by Nordstrom's mishap. It's really such a shame that Nordstrom seems to be failing in both its ability to deliver products to customers and to have adequate customer service.

I am sick and tired of this political stunt coming into play where I shop most. Nordstrom refuses to sell Ivanka Trump's line of clothes for no reason. For they claim it was low sales. I doubt it because I buy her brand and love them. It is purely political and I am sick and tired of racism being reversed to ** young successful women. She does not deserve this treatment. Her quality product speaks for themselves. She has a great line of clothes. If it was a ** designer who was treated this way there would be protesting, shouting, and preventing people shopping in the store. This is disgraceful, un-American and plain racist. Remember RACISM works both ways. ** are being racially profiled such as Ivanka, young successful and **. Shame on Nordstrom. I will never step into their store.

I ordered some shoes on 12/29/16 and it took almost 3 weeks (?) 2 weeks to arrived compared to what's written on the website 3-5 days. I was so disappointed that they do not fit when it arrived, so I returned it 2 days later. Then, the nightmare begins. I waited for more than 3 weeks and still do not get my refunds. So, I call their customer service, someone put me on hold for 10 mins, then told me that it arrived 2 days ago and needs another 3-5 days to process the refund. This is absolutely unacceptable. Today is 2/8/2016.

I ordered a pair of Sorel Medina III Waterproof Boots online on February 3rd, 2017, for a total of $90.72 that had been taken out of my checking account that day. Today is February 8th, 2017 and I have not received the order or the credit for shipping of $8.32 that I was promised. I called and they told me the boots were now $45.00 and I could not get the price adjustment of $33.75 unless I returned the pair I originally ordered and buy the pair for $45.00. They do not have the color or size I need for $45.00 so they told me I could not get an adjustment even though I still do not have the boots. They said they are out for delivery so that is that. When I receive the boots order number ** I should return them to a store and try to get the same pair for $45.00. I will never order from this company again, the policy is an unethical way to make money.

I recently purchased some items from Nordstrom. The online experience was not great. It was difficult navigating their web page. It was disorganized and muddled. Once if finally found the items I made the purchase. Nordstrom was not able to meet the shipping date expectations. The order (a total of 4 items) were all shipped separately. The packaging was atrocious. The items were stuffed inside of bags and arrived wrinkled and unwearable. I purchased a pair of shoes that arrived with scuffs on the bottom and hard placed stickers that cannot be removed. This is not only a drag to have stickers showing on the bottom of an expensive shoe but it reduces the value right out of the BOX. I contacted Nordstrom. They did not even take the time to reply. Horrible and disgraceful. I will NEVER shop of Nordstrom! Terrible experience!

I just want people to be aware of my experience so they can know and make educated decisions about their business doings with this company. I went delinquent with my Nordstrom account for the first and only time last Oct/Nov by $42 by 30-45 days. It was an accident (human error) on my part. I got married and went on honeymoon at the end of Nov-Dec 2016. I missed payment and a couple phone calls regarding the delinquency. I had all the financial responsibility of making payments and a lot of payments going out during this time. Of course, once I found out about the delinquency on my credit report, I paid the bill and followed up with a phone call to Nordstrom. They were unwilling to remove the dispute on my credit report. In fact, they were okay with me closing my account with them and vowing never to shop at their stores or subsidiaries again.

I am a professional make-up artist as well as my son who mostly does Horror/Creature make-up. We buy lots of cosmetics and skin care to use on our models/clients. We purchased a few Clinique items from Nordstrom. Our model had a very bad allergic reaction so we had to return the items. When we went to return them the Clinique salesperson recommended since a few items we wanted to exchange it for were on-line it would be easier to go on-line, fill out the return form and use the pre-paid postage label, state the items we wanted to exchange them for and the reason for the return which was a pretty bad skin reaction.

Ordered a coat for a Christmas gift on 12/17/16 with 3 day shipping. By my calculations that would mean it would arrive by 12/20 or 12/21. Of course I assumed it would be arriving no later than 12/24. Imagine my surprise when UPS tracking says it will be delivered on 12/27! Called Nordstrom. The rep indicated it was out of her control. Her suggestion: I call UPS! Or, I call NEW JERSEY where Nordstrom has a coat in stock and see if they will overnight it to me! Hello? Have you ever heard of customer service? So, in my utter frustration I call UPS. HA! Their answer was to blame Nordstrom.

Placed order on-line on Dec. 14. Nordstrom confirmed order. On Dec. 20, Nordstrom informed me that they were "cancelling" my order because they could not fulfill it. On Dec. 20 Nordstrom charged my account for the order they could not fulfill. As far as I am concerned this is fraudulent business practice. Accepting orders, waiting almost a week to inform the consumer that you cannot fulfill the order, and still charging for said order. Fraud. Complete fraud.

I have a complaint about Nordstrom's customer service at Americana in Glendale. Recently I purchased two dresses online and decided to keep the red dress and return the black one. When I wanted to return it, with tag and receipt they haven't accept my return. They deny my return because the tag is not attached on the dress, it means that I worn the dress which I did not. Now I have to keep same dresses in my closet because of the bad customer service. I do NOT purchase from Nordstrom anymore, they treat you as a liar. I was wondering when it will go out of business with their lousy customer service.

On November 18, 2016, I purchased a girl's dress. She wore the dress to her Christmas program at school and most of the front bodice tore out. Obviously, the seam wasn't sewn correctly. Since we live an hour away from the store, I called the store and was told that mailing it wasn't a good idea because they lose things among all their boxes. I'm not sure we will get to the store before the 90 day return policy expires, so apparently I'm stuck with the dress. I still have my receipt. May not shop at Rack again. Unhelpful and somewhat rude staff. Completely opposite of Nordstrom.

I am in the midst of a terrible experience with Nordstrom Rack. Do not order from them: (1) late with shipping; (2) unable to locate my order even though they say it was delivered. Now they say that it has an incorrect status code. How on earth would a customer be able to correct a status code? Customer service was rude and unhelpful, also told me to take care of the problem myself. When I asked to speak to supervisor, I was told three times that I needed to talk to the next level supervisor.

The Nordstrom website/ordering is not good. You order from them and they bill you immediately. Then they bill you again later as each item ships. Sometime after all of the items ship and after they have individually re-billed you again for each item they will credit back the original amount to clear-up the double-charge. The customer service dept at Nordstrom blames the banks but it has nothing to do with the banks and everything to do with their unethical process. If you use a debit card and there is a multi-item order shipping out of different fulfillment centers you will be charged twice and the money will be out of your account during that double-billing period.

Shopping online with Nordstrom - I bought some merchandise from Nordstrom that unfortunately I had to return. Their return system is extremely easy and convenient. Great merchandise and easy returns, if necessary.

Back in October I began my search for a swimsuit for my upcoming vacation in December. After weeks of delayed shipment with no explanation (10+ days), and endless attempts to get an answer for the useless customer service, the order was canceled on me due to shortage of stock. Feeling a little frustrated, I assumed this was a one time occurrence, and gave Nordstrom Rack a second chance. On November 28th, I ordered another swimsuit from the company (with only 3 weeks left to spare before my vacation). I waited patiently 7 days before contacting the customer service. No one could provide any information as to what was happening with my order. I spoke to several 'supervisors' that have absolutely no additional information to provide.

I am a long time customer of Rack. I buy everything from there, until now. Something has happened at Rack and it took a nose dive and it's not letting up! At first I thought it was just a minor hiccup - which can happen. No. 3 months later and their shipping is still screwed up! It said in transit for 2 weeks and it never even shipped - but they kept blaming UPS. I was on the phone all day between UPS and Rack and Rack finally got a manager who said the box must of got lost in the warehouse - then she would have it shipped overnight.

On October 21st 2016, I purchased a pair of Tory Burch flats in the amount of $ 159.97 for my mother in law at the Cherry Hill, NJ location. I paid for the item in cash. Unfortunately, she could not fit them. On December 2, 2016, I called the customer service number and asked them if I would be able to return the item without a receipt. I did not get the young lady's name. She explicitly explained to me as long as the sticker is still on the shoe and you have the original box you will only be able to get a store credit. You will not be able to get your money back. She told me that I could go to any Rack store they should be able to accommodate this request.

Thankful for Yamila ** at the Estée Lauder Department from Merrick Park, Miami, Fl. She is professional, honest, helpful, caring and I trust her with my entire shopping with my eyes closed. Great Text App Orders with my Sales Rep., Ms. **, she is amazing and goes above and beyond for the customers. Thanks Nordstrom for having a great staff and having Yamila ** be part of your Team! Thank you Yamila ** for all of your help!

I made purchase last week for a pair of shoes. When I received the products it was seems like used one. Too much dusty, and when I tried to calling them about, they ask me to take snap and send me attached with product code. I did email them immediately after 6 days. I got reply to say like "we can't accept refund or exchange." Completely scam! I stopped buying from them. For other consumers who troubled with such websites wants to suggest that I found a new website https://www.boutiqueken.com. Really reasonable price in every manner and first of all very impressive their customer care.

This concerns shipping to APO/FPO and more specifically to your military families living overseas. On 11/17 I ordered dresses totaling $$$ to be shipped by standard shipping. I was informed today on 11/23 that the order has been shipped via Mail Innovations which notoriously takes up to 3 months to deliver to my FPO address. I contacted Nordstrom via chat immediately to cancel my order. I was told it is not possible because there is no tracking number. I am not out of $$$ for the next who knows how long which prevents me from ordering any other dresses and I will not have a dress for the upcoming Christmas holidays. All I wanted was a new dress. Very disappointed.

I placed an order on Oct 11th. Nordstrom Rack immediately charged my card for the order. The order shipped on Nov 6th. Although it shipped via UPS, it isn't estimated to arrive until Nov 14th (from California to Illinois). So basically it will take one month get the order. The website doesn't tell you about the delayed shipping; when you receive a confirmation email after placing your order, you'll see very small print stating that the items will take 7-10 days to ship. To me, this unacceptable. What if you purchase a dress for a Christmas party? Or maybe you've purchased something in the Fall season that you'd like to wear before snow hits the ground?

I place an order on Oct. 25, 2016 and received confirmation that my items would ship in 4-7 days. After several days with no shipping updates I went online to check the status of my order. It still said the items were ready to ship in 4-7 days. On Nov. 5th 2016 I messaged an online customer service agent (Amole I believe) and he said they were updating the system and apologized for the delay. I asked if I could cancel my order and he said they would cancel it (because the items still have not shipped). I never received any confirmation that my order was canceled. The next day I received an email with an apology for the delay and saying my items would ship soon. I emailed customer service (it was late and no one was available too) and received confirmation that they had received my email (which contained the order info and another request to cancel my order).

I got a pair of Naturalizer Boots as a gift, but my daughters did not put the gift receipt in the box. They live in Florida. So I thought no problem I will just take them to the only Nordstrom's here in Maine a Off The Rack store. I had to talk with 7 different people & I was in there a good 45 minutes. I had ID & everything they asked for I gave them. Well, after all of this a certain manager who had been a little rude to me comes back up to the front of the store & says "no way are we giving you a store credit period." The SKU # and price tag were still on the item, plus I had the box too. So here I am stuck with boots that do not fit me and at 62 I really don't care for the boots. Anyone want to buy a pair of boots size 11m. LOL.

I wish I had seen these poor reviews before... I placed an order on October 26 and the message stated that it would be shipped between 7 to 10 days of placement of the order. It will be 10 days tomorrow and when I chatted with a person online (which took a half hour for someone to even respond) - their response was the same as 2 days ago when I inquired - basically they were "working on their shipment issues" and apologized but offered no idea of when the order will be shipped. However, they did charge my Nordstrom card. I will be taking my business elsewhere!

I have shopped at the online version of Nordstrom Rack for years. Usually, items are promptly shipped out within 3-4 days from ordering. Now, it has been over 14 days and when I contacted the Rack online, I was told that they are revamping their website, and that some long delays were expected. Well, they never mentioned this upfront when I placed my order. So I told them to cancel it but was told they weren't sure whether it could be accomplished. Plus I may have to wait days to find out plus I will not be refunded until who knows when. This behavior is unacceptable and I'd warn others to beware of Nordstrom as their actions are unethical.

I ordered a coat on 10 October from Nordstrom Rack who now ship to Australia. When the item was not received I tracked the order only to find it was returned to the sender on 18 October as my address could not be found - ridiculous as it is a block of 80 apartments with a concierge who regularly takes delivery of parcels. I went on live chat and confirmed that the address was indeed correct so there is no reason it could not be delivered. The live chat representative said it would be re-delivered and that I would be issued a new tracking number. I have twice followed up by email and received an automated response that someone would contact me within 24 hours but have not received any response. It has been a very frustrating experience. My next contact with Nordstrom Rack will be to demand a refund. The same thing happened to my daughter's flatmate and my daughter's order wasn't shipped at all.

On October 19th, 2016 I made an online order of 5 items from Nordstrom Rack. My receipt stated that all of the items were in stock and would ship within 4-7 days. After 7 days and not having received a shipping notice, I went into the account I had created with Nordstrom Rack to see that the proposed shipping times had been changed from 4-7 to 7-10 days. At no time did the company inform of the new delays. I called Nordstrom Rack and was told about problems in their warehouse and yes, there were delays, and no, the customer care representative could not tell me when I would receive my order.

Same complaint as everyone else. This company has completely lost their **. I placed an order on 10/20. Shipping time: 2-4 days. 4 days later I look at my account and the shipping time went to 7-10 days. ARE YOU KIDDING ME? 11/2: "your order has shipped." They changed my shipping time up to 10 days and it still wasn't out in that time. Customer service has no answers and is of no help. "Internal error and processing was changed, blah blah." Tell your customers these things! I am never shopping online here again.

I have two different orders in to Nordstrom Rack. One on October 18th and one on October 28th. As of today, November 1st, I still have not received my orders and the online status states my order is "awaiting processing before shipment". I have made 2 phone calls to Customer Service with no satisfactory reason why my shipment is delayed nor when my order will be shipped. I have also emailed Customer Service with no response back. On my 2nd phone call the CS rep said "the delay is due to moving processing locations". I don't believe a word. I ordered items in time a month in advance of a vacation. I am so frustrated with this company. This is horrible customer service and will not be ordering from them again.

Same issue as other reviewers within the month of October; I ordered, had my Nordstrom card charged and 2 1/2 weeks later, still no delivery date. Items are "ordered". The explanation given was "system problems due to upgrade." Most disappointing, no real resolution offered as a request to cancel could be submitted, but not guaranteed and they won't refund my card for the amount charged - the amount now due in less than 20 days!! Very bad customer service all around: Chat option is impeccable slow and unhelpful!

Clearly they have a major fulfillment problem. An eBay seller of this quality would be long out of business. Ordered an item that said 'ready to ship'. Payment was taken immediately. Two weeks later, the item hasn't shipped. We were told that they would ship it when they were ready to and there would be no remedy. We asked to cancel the order and were told that that wasn't possible more than 2 hours after ordering. This is a class-action suit in the making.

Been a shopper of the Rack and the Rack online for many years. Shipping over 2 weeks and no customer service availability, that is unless you are willing to wait online for over an hour and talk to someone who has no ability to do anything. Do better Nordstrom.

I have been waiting on orders from Nordstrom Rack for weeks. I have called several times, zero results. And has anyone had the experience where clicking on review order crashes their server? Something very fishy going on. THIS COMPANY NEEDS TO BE INVESTIGATED!!!

When a company takes your money and does not provide a product or service, they are stealing from you. I have several orders going back to Oct 14th and yet twelve days later, nothing. Nothing has shipped. No one can tell me when they will ship. They keep changing the estimated shipment times. It went from 2-3 days, to 4-7 now to 7-10. This is pathetic. They make it difficult to cancel orders. I've never heard of a company with slow unreliable shipment timeframes to begin with not allowing customers to cancel before the items ship. Just Nordstrom Quack.

I am a frequent customer and for a long time was pleased with Nordstrom Rack's two-day shipping. It worked like clockwork and you could always keep track of your order status online. They changed shipping companies and the shipping speed jumped first to 4-7 days and now to 7-10, with no online updates. Let's just say that 7-10 days is an optimistic estimate at best. I'm giving my business to a different retailer. I can usually find Nordstrom Rack items for the same or better prices at amazon.com, tjmaxx.com or c-21.com and all ship more quickly and cheaply.

Nordstrom Rack was two weeks late on an order I placed online. The package was then shown as delivered (two weeks after the original shipping estimate, which mysteriously and without notice changed from 1-3 days to 4-7 days). Thrilled, I went to retrieve it, but found that the carrier (OnTrac) had either mis-delivered the package or flat out lied about having delivered it at all. I call OnTrac, and they say that they will get in touch with me once they find out what's going on. No response. I call back, and they say that they will check on Monday by 5PM. I inform Nordstrom Rack of the problem, and ask that a supervisor contact me. This request, made several days ago, is likely still pending.

I placed orders through Nordstrom Rack on 10/10 and again on 10/15. They are still listed ready to ship. I have been in their chat room twice and both times told they could provide no further information. As a long term Nordstrom customer, I am absolutely amazed at the deterioration of the company. Clearly the retail market is changing and not to their advantage. A bright star could have been their online experience, but that now seems worse than retail. Is it time to short the stock? Are they going under like many other retailers? I would just like a straightforward answer on my order.

I ordered 4 items from Nordstrom Rack on October 20 (and of course the funds were immediately deducted from my bank account); initially the order said Ready to Ship and items would ship in 4-7 days; today I checked and the shipping time has been upped to 7 - 10 days. I am currently in the process of trying to cancel my order. Buyers beware that if you are in need of your items in a timely manner, you may want to shop elsewhere.

I purchased two items on Oct 12, that said they were in stock and would ship within 2-4 days. After 6 days I received an email apologizing for the delay, and that it would be 4-7 days before the items shipped. After 10 days I contacted customer service, and was informed there was a back log and they did not know when the items would ship. But they would put a note to get it expedited, and should go by that weekend.

Nordstrom Rack - Lower prices and even lower customer service. The items I ordered on the 17th of October were slated to leave the warehouse within 2 - 4 days from the date of order. As soon as I placed the order, however, that number magically changed to 4 -7. So, I called them this past Friday for a realistic shipping time as this order is a birthday gift and needs to be received in a timely manner.

I have been a Nordstrom customer for many years and with that being said one of my main reasons for coming back is the shopping experience where some of the staff there make it possible. Now I understand that there can be a lot of competition on the floors between the girls. However I have never experienced what I encountered recently.

I ordered items on October 13 for a trip in November. After initially listing in the confirmation email that the items would leave their warehouse in 2-4 days, no shipping confirm was received. Looked up my order and it then changed to leaving their warehouse in 4-7 days. I needed the items within a certain time and as the order fulfillment time had extended, I emailed their customer service to inquire. I received an automated reply that "...We're here to help, so we'll make sure that we get back to you within 24 hours." etc. 24 hours came and went then approaching 48 hours, I sent a follow up email. I receive a "cookie cutter" reply that they're very sorry but they're experiencing days and will send me a shipping confirm when my items ship. I then emailed them to cancel my order as the items won't reach me in time. No response from Nordstrom Rack.

I been a Nordstrom's customer for years, however I am done... My last 4 internet transactions has been a nightmare. I ordered an Alex and Ani bracelet and it arrived broken - the gem stone was laying in the package. I ordered a pair of Tart shorts they sent me another brand. I ordered a Pandora chain and charm, the charmed arrived minus the necklace. Now I'm waiting on three pairs of shoes, three weeks late. I called to cancel the order because I purchased the shoes elsewhere and no they will not let me cancel my order even though they broke their commitment. Now there's no such thing as a shortage, after a month they will cancel the order and refund your money... What a joke. Beware of Nordstrom!

After discussions with Nordstrom Rack customer service today I became curious and looked up reviews to see if it was just me. I have been a huge fan of this company and the last time I ordered online I thought it was a bit slow but gave them another chance. I placed an order on the 10th and wondered where my order was. I checked my order status and items were ready to be shipped. Well, it has been 11 days and no shipping? I waited 45 minutes in chat queue only to be disconnected when I inquired about my order status. That is a crazy long time to wait while the queue time kept going up and down between 2 minutes and 45.

Apparently, Nordstrom Rack has farmed out its order fulfillment online to a third party so far removed. Customer service can only make vague and ambiguous comments concerning orders. As per the Nordstrom Rack website, orders ship within 4-7 days. Note: they do not mention 'business days'. Nine days later, I have no tracking information. Customer service can only tell me exactly what I see on the website: the order is ready to ship. I did receive an email apologizing for the delay seven days after my order - with no information regarding shipping. Upon calling customer service, I was notified my order would ship in five business days. Today being Thursday and UPS ground taking up to a week, it could be a month before I receive my order.

It seems to take a really long time for the return by mail to post to your account. I returned about eight hundred dollars of merchandise over ten days ago and I am still waiting. This makes me very nervous.

Megan, Store Manager in Salt Lake City, Utah at the Fashion Place mall, needs to be recognized as a manager that really cared and helped to make a real difference to our family in a time of the devastating news of the passing of our 40 yr. old family member, and father of my 10 yr. old grandson. She helped to make all the wrongs better by refunding the purchase of the white shirt that did not fit, and by gifting a brand new perfect tie to my grandson, that he can now and forever treasure as the tie that matches his deceased Father's exactly. The tie arrived complete with gift wrapping, bow, and a sympathy card. Megan, she caught the true vision of Nordstrom customer service policies. She was the greatest. I know she will now go back and constructive re-train her staff on how to handle such situations with more care next time.

Very disappointed and dissatisfied with the service. Wanted to return a dress that apparently I had purchased longer than the return policy. All tags attached, no receipt. The cashier took forever to find my purchase receipt like she did not feel like helping me. Called over her manager, very unprofessional without taking in consideration my long customer relationship said no!! Then I asked for the highest ranking manager, who introduced herself, no name tag, apologized and also said no. I work in a customer service field and there is always exception that can be made. This company has changed and it's all about the money, does not care about its customers and their needs any more.

I've been tracking down authentic Marc By Marc Jacobs purses and wallets for the past few months. I'm a fan of the line and since it is no longer in production I wanted to get genuine pieces that I will not be able to get again. Last week I found a classic MBMJ purse on Nordstrom Rack that I've wanted for years. I bought that and a second purse. A few days later I bought a MBMJ wallet. I had read many negative reviews about this place but I was willing to take a chance to get these pieces. Boy were the complaints right!

Very disappointed at the slow speed of order fulfillment. It takes 1-3 days AFTER the order is placed to ship, and then the only shipping delivery option is UPS Ground - which takes another week, which is surprising, since I live in the Chicago area which should be a major hub from CA. I'll continue to shop with them because of the deals but it doesn't make me any less disappointed in the slow turnaround.

I have to agree with the most recent reviews of Nordstrom.com. I ordered a denim skirt online that was $188 but received a crappy $60 denim skirt. I called customer service and the recording said a 20 minute wait time. I selected to have them call me back but 40 minutes later - no call. So, I thought I would try online chat - 30 minute wait time. Unbelievable! I called back - took 30 minutes to reach someone. Lucky for me I live near a Nordstrom store so I will walk in with the item to return it. I ordered another skirt (the same one hoping they get it right this time) online and am hoping they upgrade my shipping - but it's doubtful. They used to be awesome - not anymore!

I have been a hardcore Nordstrom junkie for years and years and years. But I fell in love with a company that was all about the customer and service. Where have they gone? I feel like they are so plagued by BAD DATA SYSTEMS that they have destroyed their own brand. Their credit card is plagued with fraud and I can't even use it anymore unless I am stranding in their store - otherwise they decline all purchase attempts. And today was the last straw - I went to the store to return a dress, that I bought on their card, in their store, with their tags and their bar code - and they could not locate the purchase and would not honor my purchase or return it unless I wanted to take a 75% discount and take the small amount on a gift card. Say what? Where am I? Nordstrom or J.C. Penney. I am done - my shopping motherland is gone.

Nordstrom is not what use to be. They become selfish and all about money. No customer service and no employee caring people. Look all sorts a way to don't look uniform or like they enjoy their duties or jobs at all. Very under staff at the Durham, NC location and the floor is a mess. I thought I was like at the kid's store. Stuff everywhere... They should be ashamed.

I ordered a pair of Gaston Crocodile Shoes, reg price $1295.00 but on sale for $599.97. I got the order in and it was a pair of tennis shoes for $298.00. They were even the wrong size. I called customer service and they said for me to take pictures of the product and the tags to prove they were wrong. They then said they would send a label to me to send them back and they would issue a credit to my card. I called the card company and still have not been issued the refund. Customer Service won't even speak to me now. I wrote the company main office but no reply as of today.

I purchased a belt online from Nordstrom. I then wrote a mediocre review of the belt. I submitted it, not once, but four times. Nordstrom refused to publish it. So what I am telling you is that Nordstrom only posts positive reviews of its products. I call "BS!" Apparently Nordstrom is not the "customer-centric" company it was 10-20 years ago. Now it's just another retailer pretending to sell high-quality stuff.

It was pleasant ordering what I needed. Paid in full and had them ship it to the store for pick up. I left my email address for confirmation and never received it as well as I never got an email or phone call that product arrived. It is in store over a week and have not known for I was not notified... I am very disturbed the way it was handled as the person I purchased it for will be leaving town and will not be able to get it. The cashier was very helpful but she messed up and did a faulty error. I have never had this experience with Nordstrom. It is time and money and it is a waste of weeks time. For the record my cashier was BARBRA ** and the person who signed for the package was Clove.

I ordered shoes for a wedding. I had to pay for expedited shipping so they would arrive before the wedding day. First, my e-mail told me they would be here 3 days after the 2 day shipping I paid for. After calling customer service and waiting 30 minutes to talk with Customer service I was told they would be here on time. The shoes arrived on time but much to my surprise when I unpacked them and found the bottom to be stained and heavily worn. When I called customer service tonight after waiting 20+ minutes to talk with a representative I was told I could return them and order a new pair of shoes. I would not be reimbursed until I shipped the worn shoes AND they will charge me for the new ones they ship me. I will not be ordering from you in the future and definitely not recommend your services to friends and family!

I called customer service because of this issue a couple days ago, I purchased some boots, order ** but I saw two charges with different dates, same amount. The lady said it was because when I enter the order you guys charge and when it ships it's another one, then one is confirmed at $0. Well this happened and everything was fine but, yesterday I received the boots and today I GET CHARGED AGAIN. I find you guys taking my money as you please not very nice. Even more when I already paid them on 08/03/16! The other charge is processing, but still, why??? I need to understand the reason I get charged today again, so 161 x 2, and I received my order already! Also, the customer service takes forever, 30 minutes to chat, and 25 to get someone on the phone, nice!

Worst customer service and rude! Says Easy Returns and ships in 1-3 days. What a joke. Sends wrong items, returns take over 30 days to get a refund. Customer service is rude! I have ordered and have sent me items that were obviously wore and broke zipper. Not honest! I sent a return by mail, they lied and said my items weren't in my return, so they kept my items and money! Called, promised to make it right and never did!

I too thought the Nordstrom name stood for something, and that I could expect reliable customer service. They advertise free shipping on orders over $100. Charged me $10 for a small item from their home department. I guess it was included in the small print, but I didn't see it and they don't flag it in any noticeable way. Shipping was also EXTREMELY slow, slower than any vendor I've ordered from, and good luck getting to customer service or getting any help if you need it (I tried to call on this and another issue - after 45 min holding on online chat and on the phone, I've cut my losses). Quality of their items is good and pricing good if they have what you want and if you don't mind extremely poor service. For me, I'd much rather shop elsewhere.

I like the sale prices. They were wonderful and plenty of variety online. I thought to myself, oh it's Nordstrom it should be amazing service, shipping and quality. I put in the order and excited to read (on their shopping site) it ships and arrive by 3 days. Well I did not read the fine print (I assume). Ships in 8 business days and additional 10 days to arrive! Was like what! Even Target is faster!

Nordstrom online or in-store is the best. Both will price-match and easy ordering and returns. I don't know how they do it but I bought a pair of shoes, wore them a lot for 6 months and returned to Nordstrom because the stitch ripped. They didn't even question me. I felt stupid returning them (initially I was going to have them fixed) but they took them back. I am a loyal Nordstrom shopper and out of the hundred times I've been there, maybe had 1-2 bad experiences. Online call center has always been great with me. They will even send an exchange BEFORE they receive the old item. I'm so surprised to read so many bad reviews here. Once in awhile they will cancel your order if it cannot be fulfilled but rarely do I order anything I "need" per se. Another time I received a dress I think someone tried on and ripped but they took care of it.

Let's face it folks, if you want something super fast, you'll order it from Amazon. And if you have PRIME, you'll have it the next day or 2nd day. Nordstrom generally ships from the west coast, Washington state or in some cases, Canada. They ship Ground UPS which is basically turtle express. From the time they tell you, your item has shipped, you can count on another week to 10 days to get your items if you're on the east coast. Recently, I ordered a pair of men's sneakers. Never thinking they would take two weeks to get here, I waited with baited breath only to see they were shipped from Canada. Seriously? I didn't learn from my mistake however. I ordered a Tommy Bahama shirt. Again, it's coming UPS, turtle ground and will arrive in about a week... another two week order, turtle express.

Today, 26th of May it has been 2 and a half month since we placed an online order at Nordstrom.com. Today, despite their promises, we gave up hoping that soon Nordstrom will deliver all items in this order and went to an alternative retailer. Not a single time over the course of these two months have we been offered a discount or a tiny gift voucher for the troubles and the inconvenience we had to go through. Here is our story: In March 2016 in anticipation of the arrival of our first baby, me and my husband ordered a Mutsy stroller + accessories via Nordstrom.com. The complete package included: 1 Stroller frame; 1 Seating module; 1 Bassinet; 1 Car seat adapter; 1 Water resistant foot-muff. Total: $1200.

I live in Alberta where there is Nordstrom's flagship Canadian store. I ordered two dresses online. Without stating so on the website, the items were shipped from the U.S. I was then charged $97.26 U.S. In duty & taxes. I ended up returning the dresses and they would not refund that amount. Talk about shady – they never mentioned this charge at time of order & now I was forced to pay $97 for merchandise I don't even have! I don't recommend order anything online from them in Canada. If you have them order for you in the store, there is not duty charged, even though they are importing that same merchandise from U.S. Surprised this giant usually known for customer service has to operate like this. Never again for me.

I had a really bad experience with Nordstrom Rack last year. I had a gift card from Nordstrom that stated on the back I could also use it at Nordstrom Rack. I was really excited to use it. I looked up items online and had over $100 dollars worth of items in my cart when I went to pay with the gift card. I kept getting an error and eventually called customer service. They told me they were updating to a new system of some sorts called HauteLook and that the gift card while valid, was not set up for online ordering yet. They told me to buy all of the items using my credit card and then take it to the store once I got my items and there they would be able to help me transfer the payment to the gift card. They reassured me I should have no problem with this, but little did I know it would turn into a huge problem.

I ordered few items that totaled over $150 which I was assured that I will get free shipping on, as it clearly states on the top right corner of the site. Upon finishing the order there was a $17.95 shipping fee. I assumed that fee will be deducted after I hit place the order tab. Unfortunately it didn't. It was a Saturday morning and was getting breakfast for kids. After few hours I checked my email and saw the order confirmation and on it that shipping fee was still there!!