Nordstrom Reviews

I have been a permanent customer for south coast plaza location over 12 years. The lady Victoria at Lingerie Dept; so sneaky: even our order was paid in advance by our insurance company she demanded the item must me paid full price. I am 100% sure she did this to other people especially if your English not very good. And I am also sure she was going to put that money in her pocket. I am warning people: be very careful with Victoria. This Victoria should not be working at this store.

I placed an order for just over 600. and I wanted a signature with delivery because I live in a large apartment complex and UPS and FedEx do not deliver to the door. They leave the packages all over the place without any accountability for delivering the packages to the actual Recepient and sometimes they say delivered without actually delivering the package at all.

Nordstrom stole my money, I did not receive my items, and they will not recover them. It’s so sad. It was a 500 dollar item that I didn’t receive. It’s sad cause I’ve been shopping at Nordstrom since I was a kid. 😑

Birthday Gift ordered on time, never arrived! Nordstrom as big as they are, continue using a Fraudulent Shipping Partner called TFORCE LOGISTICS and that says enough honestly. I ordered an item on Wednesday and immediately was told my item would arrive Friday, April 11th. This Shipping Partner that Nordstrom selected attempted to deliver my package earlier at 9:40PM, which is an unusual delivery time... to sum it up I get an email saying, "Sorry we missed you" and that they will attempt to deliver the next business day, which is the actual delivery day of Friday, April 11th.

I would give zero stars if I could!! I am convinced that their returns department steals shipments or makes up any excuse to not return an item and keeps it for themselves. I received a different item than what I ordered, so I did what any normal person would do. I returned the item and chose "wrong item" as the return code. Nordstrom is refusing to refund my money saying it was not a Nordstrom item. I RETURNED THE SAME ITEM THAT I RECEIVED!! How is this not a Nordstrom item?? It was a $500 item! This is just one of the many issues I have had with doing returns. I was hopeful that since they switched to FedEx and updated the return system that things would be better. NOPE!

I wish I could give it negative five stars! I used to love Nordstrom, but in the past few months/years, every online order has been a letdown—defective items, missing pieces, and more. Extremely disappointing!

I returned some older boots I never wore and got a return label from them. After many weeks and calls I was told "they could not confirm what was in the box" and i would not be getting a refund or credit or returned back. I've never heard this reason in the history of returns at any store. They would not return them to me and said they were "destroyed". What a waste. Apparently it's in their small print that they have the right to do this. I will never shop there again. I could have sold them online for at least half the price! They brag about their "generous return policy". Ha! I bet someone is wearing them in customer returns!

For Christmas I ordered a pair of shoes from Nordstrom that never arrived, despite their claim it was delivered. Our entrance cameras confirmed no delivery on the stated day. When I reported this, Nordstrom insisted the shoes were delivered and refused to help. Later, I received an email saying my credit card had been refunded—another lie. After numerous emails, I was told someone else was reimbursed with a gift card for my purchase. Completely unacceptable. This experience was a nightmare. Nordstrom’s customer service is dismissive and dishonest. I will never shop with them again.

Their cancellation policy is an absolute joke. I called customer service 6 minutes after placing an order to update the address, and they said it was too late because it was shipping. IT'S BEEN 6 MINUTES. Absolute joke of a company.

Terribly disappointed in the Nordstrom fulfillment process. Placed an order for a pair of Valentino shoes on 12/20, with the website showing that 2 were in stock, and 4 days later did I get a notice saying the order was cancelled for being out of stock. It was likely being shipped from a store and the process was too slow to fulfill and likely all the available pairs were bought in person at the store. The clerks are not concerned about fulfilling such shipped-from-store orders, because they would rather have the commission or customer interactions from those buying in store. I have to wait a week now for $700 to fall off of my card, and not only that, these shoes are completely sold out everywhere now. Completely tacky, the only email I get just is a header reading “Sorry,” as if it’s not a big deal.

Terrible shipping internationally. NO INFO at all, NO USEFUL TRACKING. My package has sat for 8 days somewhere in Illinois. DO NOT SHOP NORDSTROM. I get no information from shipping company ESW. Awful awful company.

I ordered several items for Christmas and received a notice that they had been delivered at 7:40 pm. The cameras did not ping and the package was not by the garage where they said it would be. I spoke to my mail carrier who usually delivers early in the day. She said to call the postal supervisor. The tracking number said the package had been delivered to an address in Riverside, CA. I live in Georgia. I received one item in the order 4 days later, but 4 items were redirected. I called Nordstrom and reported the problem. They said they would fix it. Later I received 4 separate emails stating they had refunded my money minus 4 x $9.95 return label fee. I never touched the products to return. This required another customer service call to get those fees refunded. I am extremely disappointed with Nordstrom- After reading several reviews, I believe someone on their end is redirecting packages. I don’t plan on giving them anymore business.

When you call the customer help line your call is forwarded to **. They have zero knowledge about the English language. I have never been treated so rudely in my life. I bought UGGS and received junk. I have returned stuff because it's garbage.

I ordered online Jo Malone body mist. I live in Pennsylvania. I couldn’t figure out why it takes so long to receive a package 2 weeks or more. Still waiting. So I tracked the package. Turns out it is being sent from San Pablo California which is on the other side of the country. I am now suspicious as to the freshness and quality of the product. Nordstrom at one time was a reliable store with great customer service. No longer. I will avoid ordering online from this store in the future.

My Account was open in 2019. As you see on picture never late for my payments. All of the sudden they decide to close my account without any notice. No email, no mail. No phone call. What they did not forget is to report to my credit bureau. I gave them a call and ask them to take me out of platform because it was their fault, and guess what I heard. "Sorry, we can’t do anything." Don't open store card with them, they can’t be trusted. Sincerely Shorena

I have been a Nordstrom cardholder since the 1980s. They have now upped the monthly interest rate to 33.15%! That is robbery. I will cut up my card, close my account and never shop at Nordstrom again.

I have been a long-time customer of Nordstrom/Nordstrom Rack and now they are upping the interest on all their customers between 31 and 34%. The customer service representative stated the reason is to “put all customers at the same rate.” Now does that make any sense. If I have a high credit score, long time customers, and perfect paying history why would it be fair for me to pay the same rate as someone who may have just received Nordstrom credit, has a below 700 score, with no Nordstrom credit history. Hum, I think there is something simply wrong with that statement.

Nordstrom wanted to raise the interest rate on my credit card to 31.15% when I have been a loyal customer for 21 years. I was unable to resolve the issue by contacting the company, so I cancelled my account. The company should look at each customer individually instead of sending a notification like that. When I cancelled the account, the company said, “We are sorry to see you go,” when it was the company’s own fault. An interest rate of 31.15% is characteristic of a predatory lender. It was a sleazy move on the part of the company, even if it was legal.

I went to Nordstrom last week and saw an ** guys doing a Dyson airwrap demo and since I was interested to buy one I asked him to do a demo on my hair to see the ease of use. He literally picked one bunch of hair and showed the demo, I said thanks and I asked him to do one bunch on the other side so I won’t get out leaving like I have some lopsided hair. He said, "This is a demo that’s all we show." I got up and a white girl sat on the chair for a demo and mind you she had not bought a dyson but he demonstrated on her entire hair with curls and all that without caring that I was just behind watching them. How rude, I refused to buy the dyson from Nordstrom, instead went to Dyson store in the mall to get one.

I’d like to acknowledge Ihab and Chaysea in Walnut Creek for their incredible service. They created a fun experience for me & made searching for a gift for my son’s birthday a breeze. Will shop with them X2!

I went to a store and attempted to purchase three bottles of moisturizer. I was told that they had none in stock, but the salesman could place an online order. This was done and two days later the package arrived. It had nothing but brown paper in it. I called and was informed it would be taken care of. When I followed up both through a chat and an email I was told nothing could be done and I had to pay for the items that I never received. Total rip off.

I am writing to express my profound disappointment and dissatisfaction with the unacceptable lack of hospitality I experienced during my recent visit to the Nordstrom store at White Plains The Westchester Mall. On Tuesday July 16, 2024I arrived at the store at approximately 2:45 until 4:30 pm with the intention of making a purchase. However, despite waiting patiently for 1 hour and 45 minutes, I was completely ignored by all the sales associates in the shoe department.

1 - I received a Nordstrom gift card. They declined to review and investigate. 2- They didn’t I received a Vanilla gift card. And it had been used by someone else. They declined my dispute and then continued to say that they did not receive my dispute even though I had an email confirming that they did in fact receive it. Weird. Weird, weird company. Do not get this gift card. Have any. Same in perfume department, I was confused to choose by three different perfume. They even had the smallest sample to I can choose different day to decide which ones is better on me! I am sure big congratulations like channel, Gucci, Cartier, Estee lauder…. Send them samples but the salesperson takes them for themselves and approved by Nordstrom.

After purchasing gift cards from Nordstrom, I asked for their help after getting them stolen from me. They lied to me multiple times saying they could freeze the cards and then lost me $1000. Never trust Nordstrom with your information. I am never shopping here again.

I bought a gift card for my daughter. When she went to use the card, the store clerk scratched to expose the PIN, then proceeded to tell her that the gift card had already been used on-line. Nordstrom did not honor the card, even though the clerk stated she was the one that had exposed the PIN. So apparently these gift cards can be used on-line without the PIN and I am out the money. I will never buy another gift card for Nordstrom since they cannot guarantee the security... Buyer beware!

I had a terrible experience with Nordstrom. On May 8th I bought Christian Louboutin shoes from the website which advertised free “3 Day” shipping, well they didn’t ship my shoes until May 10, 2024. I didn’t receive my shoes until May 15, 2024, while during the long wait I kept ogling at my shoes via the internet because I couldn’t see them in person. Shipping is as misleading. While on the internet I found another department store that had the shoes for $200 less, so I bought them. The plan was to return the shoes from Nordstrom.com to the Nordstrom store. On May 18th I went instore to Nordstrom to return the shoes where they told me they cannot accept them because they’re worn. They accused me of wearing the shoes. I have pictures that I took of the shoes while sitting in Nordstrom. I’d love to show images of the refused shoes.

Shipment never got delivered and Nordstrom would not refund the $300 in merchandise. They told me next time to shop in the store or order online and pick up at the store. Terrible customer experience.

We had a great experience. I was very satisfied with my purchase of shoes!! I would highly recommend. Place is Nordstrom. They have a large and great selection. I happily purchased two pair of the shoes with Nordstrom. GREAT help.

Nordstrom website was easy to use. I found exactly what I was looking for within minutes. I was also impressed by the excellent customer service. The team at Nordstrom promptly answered my questions and provided updates on my order. Thank you!!!

This is very dishonest company with dishonest workers who will notate and say anything to get off the phone and transfer you to the next representative without solving anything. I will never do business with them again.

This company couldn't care less about you or me, only those high rates on those credit cards, lazy store reps who can't do anything and always have to call card services to help a customer. What do you mean they have to call them to find a transaction? Trash. They're also still working in Russia. Boycott.

I will NEVER!! order another thing at Nordstrom. I ordered 369 dollars worth of clothing and only received 1!! item. I called and received smug and condescending service basically accusing me of lying and they see the items as delivered and to file a police report. I spent all day calling and trying to get help but nobody would give me my money or re order the items. I am furious! I feel robbed and it's a terrible feeling. Nordstrom needs to do better, be better and stop stealing from hard working people.

At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!

99% of merchandise is from China and is very poor quality!!! I can not find anything l would wear and will not support your business if your quality is so poor! I always shop for high quality that you no longer have!!! I foresee you going out of business along with many other stores who are selling crap from China!!!

Title: Disappointed with Nordstrom's Customer Service. Review: I recently had a rather frustrating experience with Nordstrom's customer service, which has left me feeling disappointed and dissatisfied. The issue began when I purchased a gift card from Nordstrom, only to discover that it had been tampered with prior to my purchase. Unfortunately, the money on the card had been stolen, leaving me with an empty gift card.

This is the worst company! Please stop ordering and buying from them. I placed an order online for a gift card to be sent. The gift card was never sent and Nordstrom did not notify me. I called the customer service on 12/14 to figure out what the problem was, the first lady I spoke to said she had to transfer me to the online gift card department. I got transferred. Was on hold for 20 minutes before I hung up and called Nordstrom customer service back so they can cancel my order. The second lady I spoke to she said she was contacting the gift card department to cancel my order, I got put back on hold and waited for another 10 minutes before I randomly got transferred to a 3rd person. When I spoke to the 3rd person she said she was unable to cancel my order because it was still processing.

I haven't used my Nordstrom card in about a year and a half. I am trying to buy UGG boots for my daughter for Christmas and I am having a major hard time. I try to get the order through online and it says something is wrong with my card or my address many times over. Nothing is wrong. I call them and get disconnected a few times. I have been trying since 7am yesterday. I am so done. I'll buy them somewhere else. I think this is an omen not to be charged a phenomenal finance fee from this credit card. Forget it. I'm done.

Please stop saying that you were discriminated against by Nordstrom. By reading the online reviews that show all of the Nordstrom stores across the USA, and my personal experience, it is clear that Nordstrom is horrible to all people, no matter the amount of melanin. They do not have a return policy posted, as they once had a good return policy, and that was why I chose to shop there, and know that I was making a good purchase. They now refuse to return anything unless it is brand new, within 30 days of purchase, in person.

I received a delivery with two missing items. The box was only sealed with clear tape. You can see where the tape was sliced at the ends when they took my items and re taped with the same regular clear tape. One of the missing items was a $1000 pair of Gucci shoes. NORDSTROM has concluded I am liable for the missing items and telling me they see it delivered. I am so upset and traumatized. This is unacceptable.

I have been the victim of Nordstrom's online shenanigan practices twice. This is the second time I've tried to order merchandise online, where they've charged my card and several days later send an email stating my order has been canceled. However, the charge will not be applied back to my credit card until 5-7 days. Poor industry practices.

Nordstrom's website failed to process my payment (that's what error message was saying) but I still got charged (twice). Website is full of bugs and the highest level of management Rep, named Cesar took 0 responsibility but he/they kept repeating that within 3 days my bank is gonna refund my money back... Me: "I paid for the item and I should be receiving the item I paid for.. As a customer I did everything as needed.. Now you fix your side of the issue.." His/their response: "Within 3 days you will get a refund..." Hmm... Ok my guy. Now I have low balance, 2 charges, not getting the item I was ordering to cheer myself up a lil...Bravissimo.. Thank you for your help.. Take responsibilities, Fix technical (and not only) issues or you can just disappear from the market... I wish you more empathy and less ignorance (professionalism).

Nordstrom is the worst company ever. I placed an order #** for a bag worth $433.50 on June 17th 2023. I got a notification that my package was out for delivery on June 20th with a delivery company called UDS. I have never heard of them. Nobody rang the bell, or contacted me. I got a notification from Nordstrom that package was delivered to my mail room, not my apartment, as I had indicated my complete address as I work from home. I went to the mail room, and there was no package there for me. The courier company had left a picture with a proof of delivery that belongs to someone else and was delivered by FedEx on the 4th floor. The package has a different name on it, and was in a FedEx envelope. How does a bag fit in an envelope?

Subject: Complaint and Request for Refund - Order Number: **

I ordered a bathing suit and expedited the shipping to have it in time for a trip. It was a bikini set, but they sent the wrong bottoms. It was completely different from the picture on the website and confirmation email (flowers instead of stripes) and didn’t match the top. I tried to chat with the customer service department to get some help. They refused to correct the mistake/help and kept passing me from rep to rep! Completely disappointing experience and huge waste of time and money! I cannot believe that a company as big and reputable as Nordstrom doesn’t spend a little more time ensuring their customer service is up to par! Never using them again!

I ordered clothing that arrived stained and damaged. I had to spend about 20 mins in a chat to get the issue "resolved". They offered me a refund or to replace the item, but I have to print a shipping label and mail out the old item. I don't have a printer at home and have to spend my own time and money for their inconvenience. They also only ship with USPS, there is no other option.

I ordered some Air Force Ones in January and they never even got delivered. The tracking status was never updated. I kept in contact with customer service and they were unhelpful in telling me where is my package. Finally, the last rep said it got lost in transit and I will have to wait in a refund. I asked for a refund along with asking for a gift card, and was told “we don’t give those.” (This is Nordstrom for goodness sake! I should’ve just ordered from Foot Locker). I used Nordstrom because I had a gift card and I felt safe in knowing I would definitely get what I ordered. Nope nothing. Now I missed the Valentine's gift I was gifting. Very unhappy with dependability and service.

If I Could leave a negative star I would... I have had an absolute NIGHTMARE experience ALL between 12/16 and 12/23 Starting with looking like a credit criminal trying to pass a fake card because there was a "restriction" on the card I had JUST opened to, being treated like a criminal, criminal because the associate did NOT take off the magnetic strip on the perfume and the alarm going off NOT once but TWICE... Then being told off when on a text chat, hung up on by the credit department, now a $1600.00 Christian Louboutin purse is just LOST in the mail and NO big deal we'll process a refund in 5 to 7 days and if I wanna buy another one I can "END CHAT" is what I got... Really?

I have had Ugg boots in the cart for couple of days. Today I got an email from Nordstrom saying that the item in the cart now on sale. So I thought that 25% is a pretty good discount and I decided to make a purchase. When I went by a link, I was not able to find a coupon or automatic discount. So I called Nordstrom customer service. The representative said that it was a mistake, read a passage from the conditions saying that basically Nordstrom can have mistakes in description, price, etc. and they can always correct mistakes even after the purchase is complete! Have you ever seen a bigger fraud?! They are saying that Nordstrom can send you an advertisement and it can be just their mistake or even done on purpose to draw your attention, however, Nordstrom will never be responsible for that! How do you like this?!

OMG I placed an order, it will be a week tomorrow & it still hasn't shipped. I talked to Customer Service asking why this order hasn't shipped. She could not give me a definitive response. She told me it's shipping from Riverside, CA 20 miles from my delivery address. This order should have shipped 3 days after the order was placed. Very disappointed in how Nordstrom ships orders. This is the 2nd time I've had delayed shipping. My best advice just to one of their stores so you won't experience the headache I'm having about this order. Nordstrom's need to hire a more suitable Logistics Department & Manager.

Nordstrom is going the cheap route by using OnTrac as their delivery service. OnTrac, for my location (a store front in a busy downtown) leaves packages on the public sidewalk, outside of normal & posted retail hours. In this instance, OnTrac & Nordstrom swear up & down that the package was delivered. No surprise - the package was not received. Nordstrom is refusing to refund, despite this unethical delivery method. Nordstrom is no longer a great retail store. Now, they are one of the worst. My advise - shop somewhere/anywhere else.

Nordstrom barely has anything high end or of good quality but I decided to give them a try with a pair of Bottega shoes. I ordered the shoes and when they arrived they did not come in the original Bottega Veneta box. They came in a Nordstrom box with wrinkled packaging and without the original wraps for the shoes. The strings were taped up. As a person who purchases high end luxury items this was the first time I’ve seen this. Being that the packaging is just as important as the item and being a content creator, I planned to unbox these but could not. I was very disappointed. I called customer service to see if the original box could be sent and was told no. I’ll be returning these and ordering directly from Bottega. Horrible customer service, these shoes are not cheap.

I was surprised to learn that Nordstrom allows pets on a leash in their stores. Could end up being very unsanitary!! Not to mention that an animal can get agitated in a crowded indoor environment that they are not familiar with and be hostile or worse bite a customer. And not all owners keep their pets fastidious so what about their germs? Although I love pets what about other shoppers who want to shop only with other people? I think this is a poorly thought out policy and should be revisited with an eye towards reversing it.

I first received these Hangisis in April as a birthday gift. It’s 5 months later & sadly I haven’t been able to wear them. The 1st pair were used & didn’t even come with dust bags or anything protecting the shape or crystals. From there something has been wrong with every pair from Nordstrom. They were either displays, used, or had a defect. Associates even mocked me when they thought I left the store but I heard it all & they became aware once I told them I’m still here. These are the 6th pair & now I’m questioning even more how Nordstrom stores their inventory. These look like they were stored in a hot warehouse because it’s all coming apart. I don’t want to say it’s Manolo because all the previous pairs I’ve received from Nordstrom were horrible. Signs of poor quality control. I’m starting to think they aren’t meant for me but they are the only store with the white crystals. It’s upsetting they don’t take care of higher priced items.

Sent a return back to Nordstrom on 6.3.22. Finally it was received by the company 6.11.22 in Elizabeth Town Pa, checked with nordstrom on 6.15.22 at 12:04pm to see the status of the return to be told by Liane they don't have the package yet. I literally have an email that shows it was received by nordstrom days ago. She seemed very misinformed and didn't understand if they had the order back or not, despite the email and tracking ID stating they did. She then told me the end of June I should get a refund. Seriously end of June? It takes seconds to take my money but weeks, maybe a months to get it back? Won't be shopping here ever again.

I have a gift card with balance $250 in my safety box for 3 years. Never take it out. Use and access code was sealed. I first time submitted it online shipping showed 0 balance. I have called customer service in 2 days for a few hours, nobody really help but just told me gift card can't be replaced and a transaction purchased in store in CA. I live in NJ for 20 years and never been CA for last 10 years. I asked for more detail with the transaction and they said nothing they can do.

I recently sent a return to Nordstrom of an item that had pilled really badly after the first wear. When I sent my return I specifically requested a gift card in return as I had closed my Nordstrom Visa card. I was given the run-around repeatedly. I had to follow up multiple times and never received a helpful response. Three months later I sent my routine email following up and they said they had credited my old Nordstrom visa. I had to re-explain the instructions because clearly they can't follow them. Then I was told to call Nordstrom customer service and they gave me a 1-800 number. WHAT? I explained I do not have that kind of time on my hands and re-iterated the assignment that they clearly failed. I never got the help I needed. Instead, a generic response from another country handling their customer service inquiries.

Let me start out by saying that I ordered a pair of Uggs on the 21st of April and to date (May 6th) I have yet to receive them. I contacted Fed Ex and no updates. Nordstrom offered nothing to me to make the situation better. The only thing that they said that they could do, was to offer free expedited shipping (oh, but I had to pay for it first) and then would be reimbursed 7-10 business days later. I have to call Nordstrom back next week in order to be eligible to receive my refund. It takes 12 business days to receive my money, on top of already waiting two week for my package?

We were long time Scottsdale Nordstrom customers over the years. For my wife's birthday, she picked the new CHRISTIAN LOUBOUTIN Cabata East-West Leather Tote Bag and ordered it online to be delivered to our house. A couple days later she gets notified it was delivered; she gets home and there is no box and no purse. Our Ring camera has no history of any delivery being made to our house. We call Nordstrom who does research with their HORRIFIC shipper OnTrac who tells them the package was delivered to our house but won't give us the coordinates. We checked our neighbors to make sure it didnt go elsewhere. Unless the delivery person and box are invisible, it never made it to our home.

I placed an order (353676829) on 3/11/22 that has become the order from. Nordstrom's Seattle customer service supervisor was very short and borderline rude. Entire order was to be shipped on an expedited basis. After placing the order and paying for an expedited shipment, I was later notified that "some of your items will move via 'standard shipping.'" Nordstrom's Customer Service supervisor (William in Seattle), informed me that "I should have noticed that all the garments would not be expedited." After your order is completed online, you'll receive a confirmation notice. I briefly looked at it and it seemed accurate.

Worst CS I have ever communicated. I have ordered Nike Yoga Pants and received Nike running shorts which costs cheaper than my ordered pants, I have explained that my address was a freight forwarder address and I am in a different Country from where shipping back to US costs a lot of money and they regret to pay the shipping fee or send exactly what I have ordered without return! WORST COMPANY, WORST CS! Not recommended!

On or about January 4, 2022, my friend sent me a gift from Nordstrom that was damaged. I contacted Nordstrom directly and they said to ship it back to them for an exchange of the same item. I promptly returned the item and never received the exchange. After 4 weeks, I again contacted Nordstrom. They told me to wait until February 25, 2022, at which point they said their store policy required them to provide a refund, replacement or gift card without further wait. I received nothing and contacted Nordstrom a 3rd time on February 25, 2022, at which time a customer service representative identifying herself as a "manager" named "SYAN" told me that Nordstrom would not honor the exchange but would send a gift card and it would take 5 days, even though the gift card is sent via email.

I know how this works. I'll write a review regarding my experience, and then I will get a gratuitous form email from the company saying that they are "genuinely" sorry and that they are dedicated to quality customer satisfaction. But are they really? Either way, I think it's important enough for me to take the time to write a review.

A Dec. 2021 holiday promotion offered a $50 time-limited promotional e-gift card if you purchased a $300 e-gift card for someone. I have participated in this promotion in past years with no problem. The recipient received her $300 gift card by email, no problem. The promotional e-gift card did not arrive in my email on Jan 1 as promised, and it expires at the end of January. Mid January, I followed up and asked if it could be re-sent. Customer service agents of various ability attempted to solve my problem, but failed, even when we double checked the email address, and I triple checked my SPAM folder. Finally asked for a supervisor to try: no luck. So the supervisor then sent it to another email address (work), and that succeeded. Took 5 calls, 4 agents, 1 supervisor, and 5 days to get my card 5 days before it expired. Not sure what the problem was. Next year's gift cards will not be from Nordstrom.

Just an FYI, I bought a $300.00 jacket from Nordstrom for my daughter’s Christmas present. I bought the wrong size. Called customer service to do an exchange but they didn’t have the right color. So I did a return as disgust with customer service. 3 months later I still have not received a refund. Per USPS it was delivered and they even confirmed it was delivered. I have talked to several people at customer service and I finally was told that they can’t verify what I returned. So I guess they didn’t receive it correctly and lost track of it in they building. So have to pay for their issues. This could happen to you too. Don’t chance it!

In January 2022 I noticed that Nordstrom Rack retracted a refund issued to me because CDL lost my package on 9.24. On 10.08 CDL marked the package “Delivered lost”. Not sure what that means but I have an email from CDL confirming that they lost it. I noticed a pending charge of 68$ on my account and I called and they refunded it again in January 2022 but seriously? I should pay for an item lost by a shipping company? And I was not even asked.

Nordstrom refuses to honor price adjustments to other department stores in what can only be seen as stealing from its own customers. Its online support is sub-par and Nordstrom should be ashamed of themselves.

Purchase a air of boots on 11/2 from nordstromrack.com and 2 weeks later the site stated preparing order. Called several time and was finally told the order was lost at the warehouse. Associate reordered item on 12/2 and I received an email stating it was shipped on 12/3 via Laser ship. The tracking number was supplied but laser ship website states it is still awaiting package. Called Nordstrom rack customer service and am being told it was shipped. It shouldn't take 5 days for the shipper to receive a package. There is nowhere on nordstrom rack site to file a complaint and it appears no one can look further into this. I'm being told to wait until the delivery promise date. I have already been charged for the item. This is the worse shipping I have ever encountered.

I have returned five pairs of shoes in the same box in their original packaging. Three pairs were returned. Two pairs were not returned - and I was charged for them! The unreturned pairs could not be lost in the mail - they did receive entire box, since other pairs were processed as returned. I am devastated and so upset. I don't want to pay for something that I do not have - I have sent it back! I don't know what to do and how to convince Nordstrom that I have returned everything!

What has happened is that Nordstrom has lost its class. It was always a classy store where you would go for high end designer garments. It is trying to attract hipsters who do not dress with class. What a shame we have lost Nordstrom. Very limited selection of men's formal and semi formal clothing.

This was my first and last time ordering from Nordstrom online. I ordered 3 items on November that were sent in 2 shipments. The first shipment was through Ontrac and that only updated when a label was created. The second shipment was sent through USPS and I received that 3 days later. To this day, ontrac claims to never have received my order. I called Nordstrom at least 6 times and each time their story changed on when I would get a refund and when I would get my package. They have very misleading and unethical practices and I'm blown away by how incompetent they are. I should have known they were going under because that makes people do very shady things to keep them from refunding customers. I will post this on every review site online. Stay away from this business!!! Amazon and Macy's are more reliable.

I've shopped at Nordstrom for probably 30 years now (I'm in my 50's), and I've seen an ENORMOUS change in the prior level of competency, excellence, and customer service at Nordstrom. There have been a number of blips over the past 2 years, but here is the worst. I return an item curbside to a store accompanied by my full receipt, which includes ALL of my contact information.

I have been shopping Nordstrom for years but will not anymore. First off, many employees working there act like they are too good to work there and that they are high-end designers who can’t be bothered with the actual people who can afford to shop there. Second, don’t even bother with online purchases and returns. Nordstrom is horrible with this. They do not have an A-Z policy like Amazon.

I was outraged when I received a letter yesterday (one of my friends did too) that Nordstrom is upping its interest rates to 25.90. So this is what you get as a customer. Some reward. I will be destroying my card and not shopping on their site any longer. Rotten thing to do to loyal customers!

I was given a $100 Nordstrom gift card for my birthday. I have tried 3 times to place an order online and once by calling customer service. I've sent at least 10 or more emails try to find out why, every time I place an order it accepts the order and then 10 mins. later I get an email saying the order was cancelled as there was a problem with the gift card. I sent emails and was told to call, I did and again the same actions/response. The gift card shows on the Nordstrom site as being good with a balance of $100. Evidently buying a Nordstrom gift card for someone is not going to provide a good experience for the person you give it to. I wouldn't buy a gift card from them as this is just too much trouble and I feel this is nothing but a scam and people will give up trying to use the card.

Nordstrom has always been my go to for upscale service and merchandise but I just left the West Farms location in Connecticut and it was awful. I took my 16 year old son for his first suit and was astonished at the lack of selection. The labels were Indochina, Ted Baker and Boss basically. No higher end selection and the ties were equally disappointing. The worst part was the service. There simply wasn’t any. The one man on the floor was working with a couple and a number of us just waited around to be acknowledged which never happened. My son decided he’d had enough and we left to go to Mitchell’s in Westport which was another long drive but completely worth it.

I ordered boots on 9/15/21. They charged my card and said they had shipped. When you check the status at Nordstrom.com, it states "shipped". When you track the shipping, the shipper states "waiting for Nordstrom to submit package". They didn't ship it. No idea where it is. But they have my money. This is the second time this month I have had a problem. I placed another order for three items and used my Nordstrom card which had a zero balance. The order processed as normal and I received a order confirmation.

Ordered a pair of Adidas NMD's for sale. Received a pair of women's pants. Then they shipped me a pair of shoes in two different sizes. I had to return both and got a refund 2 months later. Did not even offer to honor my original sale. After giving Nordstrom my hard earned money for some shoes, I'm out $60 for two months and no shoes.

and asked about left-over shoe boxes. Instead of cordially explaining that they 'recycle' shoe boxes, she snapped at me in a very shrill tone of voice instead. I left the two pairs of shoes that I had intended to buy, along with their boxes, at the register. I didn't make any purchase at all, owing to the woman's rude rebuff. Not only did I find the woman's behavior rudely unacceptable, I wondered just why she became so flippant. Something seemed 'off' about how reflexively angry she got just because I asked about empty shoe boxes. That was a simple question and there really was no sane reason why someone should become so angry in response.

I bought a pair of shoes from Nordstrom online. I bought a pair of 5.5 Adidas Ultra Boost DNA for $193! The top shoe. They were available in all sizes. When I received them, they were 9.5! I know I didn't push that button on my life! I called, told the customer care rep about the problem and he said that "You had to have pressed it, and that maybe I could sell them to a friend"! The rep told me that they didn't have my size and that they only had the 9.5. I am sending them back for a refund.

I wish I did not have to write this review, but since Nordstrom has gone downhill over the years to such a great extent, I don't see other options at this point. I've been an extremely loyal 30+ year shopper at Nordstrom. The Nordstrom of the 1980s and 1990s and its outstanding customer service were the reason I shopped there. Unfortunately, Nordstrom has changed dramatically. I returned one item purchased online four months ago, and was told by customer service to "make sure to take a photo of the return label, because the returns team "loses" things sometimes." I found that odd considering that Nordstrom themselves provided the return label, that they would have no record of it. I was glad I did take a photo, because they had no record of the return and had to "research it" to confirm it was delivered back to them for a full month and a half before I finally received my money back.

A friend of mine warned me not to order from Nordstrom. I didn’t listen. I ordered a pair of Christian Louboutin shoes online knowing that I needed them for an event 3 weeks away. I called the store and told them I needed them by a certain time and I was told my order would ship two day later. One week later, I was told my order was cancelled because shoes out of stock. I was furious! I decided to give Nordstrom another chance. I went to the store to see what was in stock. Spoke to an employee who said the shoes I wanted was at another store and they can have it shipped to me. I told the employee I needed the shoes for an event one week later.

Do not order through Nordstrom Rack. This company has the Nordstrom name which is synonymous with outstanding service but they are a scam. They will take your money and hold it for weeks then tell you the item you ordered is not available??? After weeks.. I have never written a review like this online but feel consumers should know.

I used to think this was a good store but trying to price match or price adjust leaves me feeling that I am talking to a person on another planet. The information I receive is inconsistent from one agent to another. Then they ask me to call back after the order is received so they can do the price match. I cannot waste my time with this store anymore.

I have appreciated Nordstrom for years but lately there is little in store inventory, been ending up ordering items, they take forever to arrive (2 weeks+) and I live 10 min from the flagship store! When the expensive Chanel makeup finally arrives it is packed in butcher paper. Luxury and prestige of Nordstrom is gone.

I ordered makeup online. Tried to use Nordy Note. That was unsuccessful. Then make up sent 2 separate packages. 1st package contained wrong item and no return label. Contacted Nordstrom. Finally was told they would pick up wrong item, however, no correct item available to order or ship. I returned item. No refund. Opened a dispute with credit card. Will not order from Nordstrom again.

I have been shopping at Nordstrom's for over 20 years. It may be considered more of an 'upscale' store, but I have found that the products and services are top notch. It's like anything else, if you take your time and pay attention to their offers, you can buy very good quality shoes and clothes for an excellent price. I highly recommend it.

I have influencer status and I spend almost nothing there on my own Nordstrom CC. I get a few Gift Credits from wealthy friends, which take months to exhaust. I also have alterations credits. So I found some slacks and had the alterations done. They bill the alterations to your CC and say it will be credited. Well it wasn't. I called and after a LONG hold, I was to be given a credit. But, Oh NO, they give you a Nordy Note... even more store credit to use... instead of crediting the Credit Card. What a pain.

1. Purchase Maui Jim sunglasses ($249 plus tax) using a gift card for $206, the rest on my credit card. 2. Receive a confirmation email that says my credit card will be charged. 3. Call Nordstrom's to confirm that both my credit card and gift card will be charged and not just my credit card. The woman assures me that if I entered both, both will be charged and that is just semantics in the email.

I have been shopping with Nordstrom Rack online for many years but I have never had this much difficulty receiving a refund. In February 2021 I made a return the day I received the merchandise. To this day I have not been refunded. I have had numerous chats, phone conversations and even spoke to a supervisor who asked for my credit card information. Still no refund. This is now May 2021 and I will never purchase anything from them again. I have lost countless time and a lot of money.

I spend THOUSANDS at Nordstrom, in fact I am what they call influencer status. (Whatever). So I just shopped at the store and about a week later they lowered my credit without warning. I watch my credit usage very close. Because of this I was alerted by my credit watch and my usage jumped straight to 97.3% and dropped my credit score 25 points!!! I called them and they said they sent out a letter. I never got one. They said it was sent out on the 27th and that is the day they lowered my score. If the letter would have had time to get to me I would have paid off the card. The customer service is horrible. The kicker....I was closing on a house in 4 days. Not sure how this will affect my score but I was advised to seek counsel. (I did) and start a class action lawsuit.

I received a private event promotional email with a discount available to use at Nordstrom Rack. The code was not working and after spending an hour with customer service (chat and phone call) I was able to submit my order and utilized the discount. Today I received an email cancelling my order without an explanation. The item is available since is still online and my CC was charged so I don't understand with the order was cancelled. I am so disappointed. The customer service was terrible, it took an hour to place the order and 3 days the order was cancelled. The entire experience was terrible and very frustrating. Nordstrom has lost a loyal customer.

I have received very bad customer service from Nordstrom today. Since I have many other options such as Neiman Marcus, Saks Fifth Avenue, Bloomindales, etc I will not be spending another dime of my money at Nordstrom.

The delivery research team has terrible customer service skills and they do not provide any help or explanation as to why they deny your refund. They confirm the items have been returned but provide no details as to why they do not process the refund! I’m a loyal customer for years I have an icon status with Nordstrom. I am sad I have to give a negative review for my long time favorite store. I read another user's review that has experienced the same thing I am dealing with. It's been a month since I returned back a couple of designer items which Nordstrom customer service has confirmed they have received. But refund has not been issued and no one knows why?

I received a $15 voucher from Nordstrom to be used at the store, or Nordstrom Rack or HauteLook. I used it for a pair of shoes on their website, but it turns out the shoes were actually Nordstrom Rack's. Never got an order or shipping confirmation and after a few weeks the charge mysteriously disappeared off my credit card. I ordered the same pair of shoes on January 21, was charged, but never received them. I chatted with Rack and they said the shoes were shipped to a nearby Nordstrom store on Jan 26. Called the store - they had no record of the shoes and said they were Nordstrom, not Rack, and give Rack a call. So I then called Rack CS and they refunded me for the CC charge.

I have been a loyal customer of Nordstrom’s for years. I have never had a problem go unresolved when contacting customer service until recently. Here is my experience. I recently returned two items by mail, along with other items that I haven’t been refunded for and Nordstrom customer service seems to have no idea what is going on with my returns nor are they able to process the refund at this time. I have never called Nordstrom customer service and spoken to someone who says “I don’t know... I’m sorry... this must be frustrating... but I don’t have an answer for you, you will have to wait and see..”

I received a $1000 gift card for my birthday, which I used to buy one blouse for $84.93, leaving $915.07. When I went to order online with my gift card, I couldn't use it. I contacted Nordstrom customer service repeatedly and have been misdirected, hung up on, placed on endless hold, etc. I finally discovered the employee used my gift card number to take herself shopping at a Nordstrom Rack in Los Angeles, while I was hard at work in my home state of Michigan. The thief spent $674.20 on her first trip and $204.24 two days later. Since she did not have the gift card, the number was entered manually by the store clerk. After I pointed out to Nordstrom how I had been defrauded, the company response was to freeze my card completely, and keep the remaining $36.63 which was not stolen for themselves.

I ordered 2 pairs of shoes and returned them January 11th because they were too small. I have yet to receive the money. I have talked to Nordstrom 5 days who keeps telling us lies. I have talked to the bank and PayPal whom Nordstrom blamed it on and neither of them have seen a return posted. I will NEVER buy from Nordstrom again. Still haven't received my money and they have the shoes also! Very frustrating!!!

I have a serious problem. My sister (Ashley **) ordered my daughter a pair of Hunter rain boots from Nordstrom. She ordered them, I believe around the first of December because they were intended to be a Christmas present. I'm not sure of the exact date they were delivered but when I received them we noticed they were a size too small. Easy fix right? Wrong! I called and Rep#1 told me we could exchange them easily. He said he issued an exchange and they would be sent out with a shipping slip to return the ones that were too small. He was super nice and I thought the problem was solved. I was excited about this arrangement because my sister had gotten the other ones sent in a gift box. Of course it was just a few days before Christmas so I knew the new ones wouldn't be here in time for Christmas but I figured it wouldn't be long after so no big deal.

This is probably the fifth time this has happened.. Every time I order something from Nordstrom Online, it takes WEEKS to get to my door. For example, I just ordered two simple things on Sunday, January 17th. As of Wednesday, January 20th, the order is still 'in processing.' What is going on? eCommerce is a thing.. Nordstrom. Your strategic re-positioning of closing physical locations aren't helping your digital strategies, if you cannot provide the consumer a reasonable shipping time... Geesh. I'm seriously regretting having a credit account with them.

I am terribly disgusted! I ordered gifts from Nordstrom that were promised on a specific date, (1-21-21). I ordered on 1-13-21. I called on 1-15-21 and was ASSURED it would be to me on time. I get an email on 1-17-21 that the package had shipped. On 1-18-21, I see where USPS update the package would be delivered. On 1-23-21; two days late. I talk with a supervisor, Karen. She said her hands were tied and could offer ANY type of compensation. WOW! What has happened to customer service in this country?

I bought a Nambe cheese board for my wife's birthday. They sent a floor model which was scarred and missing the knives. When I purchased this they had a sale on and free shipping. They grudgingly agreed to replace the board without extra charge even though the sale was over but refused the free shipping because that had also ended. Hard to believe anyone is this stupid, but yep! We have stopped all buying from them which has easily added up to a thousand dollars a year minimum. Hope their policy department is paid on profits. Btw. Never heard from anyone in management. Avoid this fairweather company.

I called Nordstrom and placed an order for an item my husband wanted for Christmas. I paid extra for expedited shipping. Nordstrom's representative incorrectly input my address and my item was delivered to the wrong address. Even though it was their error they are sending it to their shipping department to discuss it with FedEx. They did not offer any solution other than this is "protocol." What about customer service and doing everything to make sure the customer gets what they deserve. Apparently that is not how Nordstrom does business. Now I have to wait for them investigate - and no present for my husband, no refund, no tangible solutions offered. I am so disappointed. I will no longer purchase from them.

My experience is the same as that of the earlier reviewer today. Very delayed shipment of an item for which I paid a $20 shipping fee for 2 day delivery, still not here a week after the order. They did waive the shipping fee after initial complaint with promise still of expedited shipping, to no avail. Just like the previous consumer on this post, they are attributing this to "USPS being overwhelmed". Same item ordered same day directly from the manufacturer by an acquaintance arrived a day later.

I ordered 2 pairs of UGG boots from Nordstrom Rack online on 10-3-20. The shoes were too small so I returned them! Not sure why the sizes were so off... We all know Ugg classics run a little big yet these were so small my daughter couldn’t even fit them. I had to call and check on my refund 4 different times! I was first told they have confirmation my order was received and to allow additional time for refund. A week later I notice a credit to my credit card for only a fraction of what I paid and I also had a email with an e-gift card from them which also was only a fraction of what I paid. Wtf!!!

I feel like a lot of people are having issues with Nordstrom customer service and shipping leading up to the holidays. I've done a fair amount of shopping online lately with little to no issues with orders and shipping. They blame USPS but everything else coming through USPS has been on time thus far. I ordered an item over two weeks ago and it seems to be stuck in limbo, doesn't seem to be a USPS issue, seems to be a warehouse problem. Their online chat doesn't seem to work at all and it took me over 40 minutes on hold to speak with someone who said I'd hear back in another 48-72 hours, losing time on my Christmas gift arrivals. I just wanna cancel my order at this point but they won't let me. I've made some other purchases from Nordstrom in the past and I'm always surprised at how long the items take to receive. Buyer beware when it comes to Nordstrom.

Nordstrom discriminates against me. I ordered online, pickup in store the item, Estée Lauder Perfectionist Pro Rapid Brightening Treatment Serum with Ferment2 + Vitamin C on December 10, 2020 at 1:57 AM and Nordstrom canceled the order in the same day at 11:11 AM because the item is no longer available at the Nordstrom Southcenter store while it was shown available in store for pickup. I ordered online for pickup in store again on December 12, and again Nordstrom canceled the order with the same reason while that item is always shown available to be picked up.

Ordered two items from Nordstrom which totaled nearly $90.00. Received a pair of $20 earrings. When I called customer service was told I would have to send those back and they will refund w/in 2 weeks after they receive. RIDICULOUS that they hold my money until they receive the wrong item back that they sent. Been a week since I mailed back USPS and the package is still in transit. SMH.

BEWARE Nordstrom uses cut rate carrier UDS for shipping in the Midwest. My daughter only asked for two things for Christmas (both from Nordstrom) which I promptly purchased 2 days before Thanksgiving. I placed 3 additional orders over the Black Friday weekend. I have yet to receive an order. I received an order confirmation and shipping confirmation for the first order immediately so, I patiently waited for the package to arrive. It was suppose to arrive within 48 hours, but I knew there was higher than normal volume for package shipping, so I wasn’t concerned.

Th in is company has enforced some absolutely insane policy that unless you are WEARING A MASK AT ALL TIMES....you canNOT breathe in their store. Was literally yelled at by 4-5 employees and watched how they PANICKED when I walked into the Fashion Square Scottsdale location....without a mask. Last I checked....there is NO LAW....there is also not even a mandate in Scottsdale....and the lawmakers know this....that is why so many of them are caught in large groups or not wearing a mask frequently. The fact that these employees are so hysterical and brainwashed that they think they have the right to violate a customer's 1st amendment....without knowing the actual numbers and what a covid case is....is mind boggling. It means NOTHING now to be Covid +....I am a nurse....I know this.

I have been a customer for over 20 years with a credit limit of over 20k from paying off every purchase I ever bought. I loved, loved their shoes due to having bad feet. Right before covid I made some 1k and 2k purchases that totaled about 6k, the very last purchase they denied because they said what I was buying was a scam and couldn't authorize it unless I paid off my entire balance.

From the best to the worst! No other way to describe Nordstrom's present day. Now it takes 2 weeks to receive a credit on your credit card. The future has passed them by! No reason to ever shop there again! Would give the zero stars if it was an option.

The company has taken a very draconian approach to its price match policy, refusing to budge if the company isn't one of the five on their list. I made a very recent purchase and they absolutely refused to match it, no matter how many people I spoke with. I will be returning my shirt and repurchasing from the other merchant. Nordstrom has now lost my business.

I was home when my package was “delivered” but I NEVER received my package. I called to let them know the situation. The customer care/deliver research sent me a follow up email in 3 days, saying “After concluding our internal investigation, we have confirmed successful delivery of the package with all items present. At this time, Nordstrom has made the decision not to issue a refund of replacement as was requested” but the thing is when I called the contact number provided in the email, they were NOT able to provide ANY proof that my package was delivered. So, the “internal investigation” was just a lie, their confirmation of “successful deliver“ was also a lie. I don’t believe they even contacted the carrier because when I requested them to ask the carrier for a proof they said the carrier usually takes 7 days to respond. Yea, so if that’s the case, how did they “confirm the successful delivery” in 3 days? I mean, HOW?

I ordered 6, kept 3, returned 3. The ones I thought would be super core didn't look like the pic. The website is not very user friendly. The other 2 I sent back were lackluster.

I had this account open since March 2020 and I was approved after they send me a verification code to my phone number and I was approved for 1,000 limit and I had this account open for 8 months with good standing and now I reported my card missing and was issue a new card and now my card is locked and I was asked go to a store with ID and they couldn’t verified my phone number which I had for a year and it registered with public record and Nordstrom forced me to wear a mask at the store and waste my time ... Account is getting closed soon.

I subscribed to Nordstrom Trunk based on a friend's very pleased recommendation. I did not receive similar satisfaction. Nordstrom Trunk might as well have been StitchFix, which offers a similarly disappointing "personalization" claim and cheap clothing offers. I quit my Nordstrom Trunk subscription after three deliveries and concluded the following: 1) "My" stylist was not really mine, nor possibly a human. I felt unheard and just another cog in a capitalistic enterprise, which in not the customer service excellence that Nordstrom prides itself on.

I called this morning to follow up on an order that I received a text stating it was delivered today. When tracking the order May 15th it said it was due on May 20th. Today I received a text stating ordered delivered and the date now shows April 29th for delivery. After a 45 min wait I got through and thought this was resolved although I did not have much confidence because the representative requested my credit card information again. I now received a receipt stating I ordered another perfume. Not to mention I was told that the free gifts were canceled, which my order did not state.

I purchased a dress from Nordstrom web page on March 11, I receive my order after they close their store for Coronavirus pandemic, the dress was big. I decided to return it by mail. I mail it using the shipping return label they send it with the package after I called their customer service and made sure I am following the right process. I sent the package on March 30 and the tracking shows that a representative from Nordstrom received the package. Until today April 29 I didn’t receive my refund back. I didn’t receive an email telling that they are processing my return. I called couple time and stay online for couple hours without having any satisfy answer. I sent 3 emails without having any answer.

I bought a product online and noted that the size I ordered was not placed correctly. That's besides the point, irony is that their site says, you can cancel order within 2 hours of purchase. I exhausted all my efforts for 1 hour but couldn't locate any option of canceling order. I ended up calling and waited for 1.5 hours and no one picked up phone and recording kept saying, "We very busy today but a rep will connect with you shortly." In short, in times like now we are all in, is this fair to give people more stress for expensive items purchase. Terrible service and it's a fraud so people fall in trap and just can't return, cancel or get any help over phone. Please help.

I have been unable all week to contact Nordstrom.com customer service. I have been on hold for 3 1/2 hours and more. I was calling to discuss my return, which Nordstrom has received. My return status states that I was not charged for my return item which is not true, Hence they are not going to refund my money! Customer service does not answer! 4.25.20.

I spent a lot of money on my Nordstrom card over Christmas. Received a $100 gift card to use by 3/15. Being that I am on the front lines during this crisis as a nurse practitioner, I was hoping that Nordstrom could extend my gift card so I can use today. After being on hold for 20 min, there's "nothing they can do". Very dissatisfied and will NOT be returning as a nordstrom customer.

I purchased a pair of Charles David shoes, which are very nice, good quality I guess but really TOO narrow. I wanted to send them back and receive a refund but according to a email from the customer services, they would charge me 4 times what I paid for the original delivery if I decide to send the shoes back. I live in Austria (international delivery for them). Why should I pay more to send them back? It is just a fraud, so think it twice if you apply for a international delivery because you will never see your money again if whatever you buy is not ok.

My name is Yelena **. I purchased online from your official website 12/13/2019 Jimmy Choo rain boots, Edite Rain boot, item #564122. 02/26/20 it was raining, I put them on my feet and went from home to a car dealership, in total for about an hour I wore them. I came home and saw on my two legs on the ankles were wounds from these rain boots. I treated my feet with an antiseptic and iodine. I thought that in a few days everything will be good but my right leg was swollen, a deep wound was appeared. I can’t step on my leg, I can’t walk and I can’t work. I went to the hospital, and they told me that I need to go to the emergency room. The doctor looked at my leg and said that it has a serious infection, due to the fact that the shoes material is very stiff and my legs were worn out. These rain boots injured my ankles and because of that I have an infected wound.

End of January I go to use a 100.00 Nordy note that I had tucked in my wallet to use when I was able to get to a Nordstrom's. The closest Store is over 150-200 miles away. I was told that I couldn't use the note as it had expired which I for some reason hadn't in the past realized there were exp. dates on them.. So I contacted customer service and they said sorry, then I wrote a letter to customer service. They send me a letter to call them as they needed more info, so I did and when they read the notes and checked with someone it was the same answer, "No sorry. We can't re-issue your note..."

I am an assistant and I was going in to refund a 1600 designer purse for my boss. I am not a fancy person so I was dressed very homely and I get the very distinct impression the two ladies at the desk would not serve me because I didnt look rich enough. I had the number for the online purchase. These women do these refunds everyday and all of a sudden I come in and they forget what the right screen is once we complained to the manager. So my boss had to stop her work to take me up there and get it done. The managers Holly and Alexis were awesome and handled the situation very well. However the sales lady wouldnt even look me in the eye and apologize for her behavior. Classism is not okay and they almost lost out on some big business. My boss frequents there often would be a shame to lose some big business because your employees are judgemental and unprofessional.

I purchased a product online and received confirmation. Then later received another notice from this business that they refunded my transaction. Completely deceptive and disloyal. I wouldn't expect this from a company I had done business for over 20 years. I would highly recommend never purchasing with this business. Very unprofessional and unethical.

Searching for clothing online, Nordstrom often comes up high in the list of available merchants. This was my first online, and last ever, purchase from Nordstrom. When my purchase failed to arrive far beyond the due date, I queried the company as to why it had not shipped yet. It was clear from the emails of both Nordstrom, and UPS that, while Nordstrom had filed the shipping order, and UPS was aware that the shipping order had been placed, UPS never received the package from Nordstrom to ship the item. UPS was still awaiting the package at the time of my inquiry to Nordstrom.

We got a gift card for Nordstroms for Christmas and their site has refused to accept it thru all of January and now into Feb. They insist that you have to go to a physical store but the closest one is 300 miles away. They are essentially robbing people. It's bad enough that their prices are ridiculously high to begin with but this is straight up theft. They also have some clever trickery when you try to order to get you to pay with a credit card so that they get even more money out of you. Are they about to go bankrupt or what? Something is very fishy.

I ordered and paid for 5 Men’s dress shirts online. I received 5 shirts, which 1 of the 5 was incorrect. I contacted customer service and they stated the shirt was out of stock, and sent something comparable. The shirt was comparable in price, but was the wrong size and color. Nordstrom stated my only option was to ship the incorrect shirt back and they would credit my account within 14 days. Nordstrom made an error by sending something I didn’t order and charging me for it. Now the time and effort is on me to ship the shirt back and hopefully receive a credit to my account. I don’t understand why any company would accept an online order and charge you for merchandise they don’t have, and then proceed charge and ship you something completely different. This is not good company policy!

I received a Nordstrom rack gift card from my son for Christmas. When I tried to use the gift card online after spending at least an hour finding the perfect item, I was given an error code at checkout. I had checked the balance of the gift card and it was legitimate. However, the checkout process kept giving me an error code and telling me to call customer care. When I called customer care, they informed me that they were having problems with gift cards and someone would call me within 24 to 48 hours. I had to create an account just to get someone to look into their error codes when making a purchase. What a hassle. At this point I don’t even know if I will be able to use this gift card that my son spent money on. I would not recommend giving a gift card to anyone from Nordstrom or Nordstrom rack. Their customer service is clearly not what it used to be.

Ordered a pair of boots for my girlfriend for Christmas. They were guaranteed to arrive by Christmas Eve. I kept checking tracking but there were no updates available. On Christmas Eve, the delivery date is changed to December 26. For those of you not in the know, that’s the day after Christmas. So basically, the moment has passed. I’m still waiting for the package to arrive on the 26th. I was supposed to leave for the mountains hours ago but I don’t want the package sitting on my front porch for a week. Nordstrom just said, “I don’t know why it shipped late. There’s no information.” Awesome. This is the second bungled delivery in a row for these clowns. Never again.

Received used sneakers with the box labeled used... Worst customer service. Slowest shipping in this country. Never again. Their response, "I am so sorry. Let us send you a shipping label." Who has the time for all this?

Nordstrom's customer service may be the worst in the retail industry. They shipped our product to the wrong address 4 times and made us call UPS to fix it after claiming they had fixed it (the first three time). They repeatedly told us that they would call us back after they fixed it with UPS, but we never once received a call, email or text. We spent hours on the phone with them and UPS trying to get this fixed. Then we ended up with 2 car seats at our address and now have to find time to lug one of them to UPS to ship it back in order to get our money back since they charged us 3 times. This is not normal for a customer to work so hard to fix the retailer's mistakes. After all of this we requested some form of store credit for compensation (standard in the industry) but were refused. We will not be bringing our business back to Nordstrom and will be posting this review on every site available.

What the hell. On your website it literally said order by DEC. 17 to receive your package for Christmas, and now I got an email saying that the estimated delivery is the 27th?! If I was going to receive my package this late I would never have ordered with Nordstrom rack. My husband and I have been long time loyal Nordstrom customers. We order almost all our wardrobes from you guys and if this is the way you provide service. We will take our shopping elsewhere without having to deal with false advertising.

I purchased a man's Tumi wallet for a Christmas gift. It arrived in perfect condition in Tumi tissue & box. So I purchased another. This one arrived wrapped in an order form & thrown in a plastic bag. Not used but very handled. I called to complain, lots of apologies, noting it in your order, etc. I told them I will return it and purchase another, give Nordstrom another chance. This wallet came in a baggie wrapped in brown paper! These are $100 wallets. I cannot give these as a gift.

I have been Nordstrom in-store customer for many years, spending tens and tens of thousands of dollars. This is my last order. I will never shop at Nordstrom again, either in store or online. They have the worst customer service. Usually, I buy in-store. This time I decided to buy the stroller. However, sales people in the kids department did not know anything about the strollers that they were selling, so I decided to buy online. The wheelbase that was sent to me from Nordstrom was not right - they sent wheelbase for different stroller.

This isn’t about the product. It’s about customer service and shipping timing, both are awful! Do not shop with Nordstrom. They are late on getting my car seat delivered on time, I tried to chat with them online. A total waste of time, each representative said something different, no one seems to know what they are talking about and no one can actually help, all I wanted is my car seat delivered in good timing or at least within the 6 day mark, after days on chatting calling and emailing all they do is apologize with excuses and nothing, no help nothing to make the customer happy in any way, just a lot of time wasting. I would never expect this type of service From a Store like Nordstrom. Maybe Walmart and not even Walmart goes this low.

I am a long term customer at Nordstrom's and The Rack. I buy items there frequently. The last few billing statements I received from Nordstrom's only states the date, amount and what store the item was purchased. There is no description of the item purchased. In order to get this information it requires calling customer service every time to get an itemized list of purchases. Last call wasted 20 minutes. This is so frustrating! A waste of my time and the customer reps. Asked the Rep if I could file a complaint and he responded "I will make a note of it". Only a small percent are responded to. There is NO online complaint process. Guess this minimizes complaints received. You can complain via snail mail if you're really motivated. Nordstrom's customer service used to be superior! So sad to experience the decline. They used to be one of the best, NO MORE.

I am reviewing an instance of shopping at the Nordstrom located in downtown Chicago. Despite never having frequented this particular Nordstrom location, I was pleasantly surprised in an ultimately satisfying way of how sensibly the store floorplan was laid out (which made locating desired items on my own) & when I was forced to rely upon one of this store's staff, the staff's unwaveringly high level of polite professionalism continually reminds me of why Nordstrom is the bar by which other retail stores measure themselves.

A great selection of men’s clothing and accessories for the well-dressed man No matter what the occasion - be it in sports, leisure, work or formal occasions. I was always able to find something that I could be comfortable wearing dressed from head to toe.

You get great customer service. Things are easy to find. Quality merchandise and long lasting. Also, you can test out different foods there. The store ever. The shoe styles are very unique. The makeup people are artists in making up your face. Dressing rooms nice and clean. All around friendly staff.

I purchased a Kendra Scott bracelet from Nordstrom Rack online, for half of what it would cost if I had purchased it from the Kendra Scott store. I find all of their prices to be very competitive with other major and/or high end department stores. The store itself is also very neat and well organized.

Little pricey but the point the product is good quality and customer service is great. Talk to me like as normal like other people. They still communication with people who disability like normal that make other customer pleasure more customer shopping there….

Great selection and values, sales ladies very helpful and courteous, even bought things I was not planning to buy. Visited the Cosmetics Section and was able to see the new fashion colors, tried some brands and now I know what I am going to get to look better and some face and eyes creams to improve my looks.

Nordstrom has a rewards program that allows you to shop there or the Rack, their return policy and products well exceed their competitors. I continue to find mind blowing clearance prices on their Rack app and love shopping at all their stores.

I love shopping at Nordstroms because there is always something new to discover and I can always find clothes that I love on sale. On this particular shopping excursion, a very helpful sales associates found the perfect paisley top to go with my new pair of designer jeans. I definitely feel like a valued customer after receiving such personalized service.

Used to have quality clothing. Now it's just regular stuff. I like Macy's better and the other day was looking for a specific perfume, saleslady never acknowledged my presence to get product out of display so I purchased at Macy's, like they say "their loss."

Nordstrom is always a great place to shop. The staff is friendly, the store is clean and the return policy is fair. It’s my go to if I’m looking for something specific or just want something fun and new.

Shopping on Nordstrom's website is a breeze. I am a Nordy member so I get rewards. Shipping is fast and easy and so are returns. I love the selection the store offers and it's easy to shop on the website. The production is great and the quality is high end.

Bought a pair of shoes. Had to return them due to a couple of blood clots in leg. Swelling has taken a while to go down so the shoes were too snug to wear. Did not want to keep shoes just in case of not fitting later so for the price I invested in decided to return. They were very nice and professional in my return since it was a little over thirty days.

When you live states away from loved ones this is such an easy and secure way to wish that person a very happy day and that it proves to always fit and be the perfect size...love shopping on line for gift cards that make the whole family happy.

The purchasing experience was wonderful. No delay in receiving confirmation and shipping of products. Great quality of clothes. Would recommend this experience to everyone. Fast shipping. Always a great variety of clothes.

Nordstrom has always been amazing with service and value. I still have clothes that I purchased there 20-25 years ago! The Half-Yearly Sale is an absolute must for shoppers and the women's falls at the perfect time of year!

Nordstrom sets the bar high for quality and customer service. Others try to emulate the Nordstrom reputation. I grew up in Seattle and have been in Nordstrom garb and shoes my entire life. The best of the best, bar none.

Love the quality, and the set up. The costumer service was stellar. The lines moved pretty quickly, cash tellers very nice and cordial. Every time I go I have a budget in mind. But due to all the goodies I go over budget.

The employees are always so helpful. The restaurants are wonderful, love the clothes and variety. The woman who sells Kiehl's always calls with specials, sends free gifts with purchase and is always on top of the points days. She's like a friend.

This store always has great stuff. Don’t shop here very often but love the variety and name brands. Never had a problem with customer service. This is on of my favorite places to get Christmas gifts for a great price.

Customer service is top notch at Nordstrom. Their prices are higher but worth it if you are looking for a good experience with customer service. I wouldn't recommend it if you just want to get in and out and get the best price on an item, but if you need more high touch, this is your place.

Clean comfortable shopping experience. The store associates are friendly, professional and very helpful. The merchandise is great quality. I bought a beautiful dress and the fit was right on size. They have quite an impressive selection as well. Very trendy. The perfume department is awesome. Well stocked with oldies you always loved and the latest scents too.

Shopping at Nordstroms is always a pleasant experience. Everything is displayed so nicely and there’s always A nice employee available to help find Just what we are looking for. The employees know their products and where to find them and it takes a little time to shop and find exactly what I want. They give me suggestions and help me with other ideas during my desired purchase. They are always very neatly dressed and very professional and this is important to me.

What terrible customer service after I spent over $4,500 on a sweater. I was double billed and then when I called to get it corrected never did receive an updated bill. I then called them to get the pay off amount and paid it. The following month I get another bill for $28.50. I called and was placed on two extensive holds and then told they would have to listen to the phone message I had during my previous call to see if I was lying or not. I'm more than offended. What happened to your service levels that you wrote a book about? I have a lot more than $28.50 in Nordstrom coupons. They could have been much more gracious -- especially after what I spent at their store.

Express ordered jackets for a trip, too large, reorders, but did not arrive in time, when I returned from my overseas trip found the jacket on sale. Nordstrom would not give a price adjustment because it had been 14 days since shipped (I was gone 17 days). I brought to their attention they would have to pay for my return restock, then resell at the same sale price. They elected that rather than give a loyal customer a price adjustment and retain a loyal customer, jacket will go back and I will go away as a loyal customer.

I purchased 5 pair of jeans from Nordstrom online on 8.24.19. They didn't end up working out for me so I returned all of them on 8.26.19. It is now 9.18.19 and still no refund. I have called customer service at least 5 times and also used the online chat feature. Every time I call in I get a different answer as to why my refund hasn't been applied. I am told they still need to process the order, then I am told they haven't received my package yes, then I am told it is lost but I need to wait 14 business days until they can submit for a lost return....it just goes on and on. I will never order from them again!! 23 days and still no refund and the people who answer the phone could care less. I have filed a dispute with my credit card company to get my money back.

During the anniversary sale, went into local Atlanta Perimeter Mall Store, and ordered an UGG Blanket as a birthday present. Sales Associate input the wrong email and didn't seem to know what was going on. Apparently, the item was out of stock. They cancelled the order - but I never go the email. I called Customer Service. Asked them to make this right. Gentleman verified the blanket - same brand different style - it was in stock. Agreed to honor the sales price. I received email confirmation of the order. Learned that they cancelled it the same day -- again no email (but their system says it was sent). I shop Nordstrom's for their customer service and efficiency. This is the same treatment I would get from their competitors --- not very impressive. Had a chat session on Wed with Customer Service. Still waiting on someone to call me to make this right - it is now Friday. What a disappointment.

Shopping at the Thousand Oaks Nordstrom store is always a positive experience for me. After going to other locations and stores, I usually find myself back at Nordstrom's once again. This time in the men's clothing department. Being retired, I had given away my work suits and dress shirts. With an upcoming wedding, it was time to buy a sport coat and dress shirt for the occasion. I was not to be disappointed, and a young man in sales found me the perfect sport coat with a perfect fit.

Went in to find a nice powder foundation. The women was on the phone talking with friend, I waited at counter for several minutes, then went to find another customer service lady. I told her what I was looking for and she instantly slapped something on my face and said, “There that’s good - you wanna buy it?” I told her no and she walked away. I’ve never been treated so snobbly by any one like her. Even Walmart has better customer service. Anchorage make up dept will never get my business again, maybe it’s a good thing this store is going under..

Store: Alpharetta, GA, USA. Issue: Customer could not open box (online purchase) due to disability. Cashier Novelette mocked the customer, rolled her eyes, and refused to help open the box when politely asked, then refused to call management when requested, causing disabled customer extreme distress and worsening of health while in the store. While waiting for management, Novelette speaks with other customers to mock the disabled customer, further. Once the Assistant Manager comes to where the customer is, Novelette persists in mocking the customer behind his back, but facing the customer. Novelette acted severely abusively. The Assistant Manager admitted to knowing Novelette has "aggression issues". Why employ her in Customer SERVICE, then?

I recently purchased a $800 pair of Valentino shoes. They arrived thrown in a box with no dust bag, no tissue paper, no extra studs, no paperwork, absolutely nothing. The shoes were scuffed up and the bottoms dirty. I have always expected more from Nordstrom. Obviously my expectations were too high.

I love shopping at the Rack, and I figured I'd give their website a shot. 2 times I orders from them. The 1st time 2 items were cancelled because they were out of stock. I thought that was weird because I expect inventory to be fairly up to date. Made no big deal out of it. I placed a second order today for two items, both items were cancelled hours later. Again their staff couldn't give me a good explanation. The inventory system is garbage and unreliable. Their client service is also garbage. I've spent a couple of grand at that store this year alone and will be looking at alternatives.

I ordered a bag for my partner for his birthday. The order status just kept saying “processing” for days and days to the point that I knew it wouldn’t arrive by his birthday. I called customer service and hung up numerous times because I was sitting on hold indefinitely. No recording that tells you how the long the wait....just holding forever with terrible music. I finally put aside time in my schedule to where I could actually wait as long as I needed to. My call was finally answered by the rudest most uncaring guy on the end of the line. Sounded like he couldn’t care less about my issue....as though the situation was nothing new to him.

The Nordstrom corporate office without my authorization pulled my credit report that left a hard inquiry and they also lowered my credit from 14,000 to now 5,000. Shame on you Nordstrom!! I have never been late on a payment. Always paid on time and have a zero balance with them.. I guess this is how they treat their loyal customers.. Be careful people with this company.

Nordstrom used to be the best when it came to customer service. Sadly that is no longer the case. During their recent Anniversary Sale they cancelled 4 orders saying the items were out of stock. All of the merchandise was in stock when I placed the orders. One item sat in a "Getting Ready" status for two weeks. No one would check on why it was still sitting in that status until 10 business days. Even at 10 days it took 3 calls to reach someone that would check on the order. She checked and found that the item was now out of stock. So I placed an order for something similar. The order arrived yesterday - correct packing slip, wrong item shipped. And now that item is also out of stock. I had to package it up and make a trip to the post office to return it. I used to be able to return items purchased online to the Nordstrom Rack which is close to my home. That also is no longer the case. Nordstrom no longer seems to be interested in the customer.

July 2019 Banned. Returned from a holiday and tried to place an Anniversary sale purchase. It kept canceling. Called and no replies. Continued calling and referred to Financial Services number which required a call back. 3 days later received an email that I’m banned because I returned 95 percent. All returns were new, never used, all tags attached resealable and returns were made at store so no shipping costs. I’m disappointed because online shopping requires tries before you know. I’m disabled so most of my purchases were seeking “comfort” shoes that fit my troubled feet. No warnings, I did not even get the certified letter they say they send.

I bought a item 3 weeks ago for full price that is now on sale for 100 cheaper. They wouldn’t not offer a price adjustment rather a good customer return it and re order it which I had to do. Terrible customer service treat their customers like **.

It's hard to believe that Nordstrom's online shopping experience is so horrible. They make cheap retailers from China like Aliexpress look like a dream. In the past 4 months, I placed 2 large orders - one in March and one in May. For each order, only ONE item actually shipped. I cancelled the rest of my first order after waiting for 2 months, as the customer service rep said that the other items were backordered and he could not tell me when they would ship. I would be fine with this if the products were listed as backordered when I placed the order, but they were not. For my second order, I have been waiting 2 months still. I am going to cancel the items because they are a joke. I don't know any other retailer that makes their customers wait indefinitely for their items, without telling them off the bat.

Nordstrom Rack online website does not work all that well. In my check-out process before I could even enter my note info on the last page, the order submitted. Then when I received the confirmation email, none of the links worked and took me only to blank pages! There was no way to add the note now so I had to call customer service. They cancelled my order for me and failed to tell me it takes 3-5 business days to go back on my card but only after telling me that even though the order was just placed, she could not add my note to my order! That is **. That’s what her job should be. No, she had to cancel the order and tie up the money so that I couldn’t repurchase the item with the note. Also it’s a dumb rule that you can only use one note per purchase... Dumb, dumb, dumb! I spend a lot of money in that store and their customer service online shopping is going downhill.

Dallas Galleria Customer service contact info needed. I had a terrible experience today. A Nordstrom store manager had an opportunity to turn a frown into a smile but chose not to. I was informed I had an invalid or inactive gift card although your sales associate opened the card. After he tried 3 times and had the same conclusion I paid with my debit card and left the store confused and frustrated because I received the card as a gift.

I purchased several items this year. I love the online store service from ordering until receiving the item. The packaging great and if you don’t like it for any reason the prepaid label attached to the receipt so you can return it immediately. The store employees always welcoming you and do their best to answer your questions.

Nordstrom used to be great to work with as far as ordering items online, but something has happened recently to their company. Many of the items they send look as though they have already been worn or used in some capacity. And then, when you request an exchange or return, it becomes a lengthy process. I received a worn pair of shoes from them, exchanged them for another, which was also damaged. I returned both but they claim they only received one pair. I have proof of sending both back and they refuse to credit my card so I've filed a dispute and they are fighting the charge the whole way through even though I am 100% in the right and have the return receipts to prove it. Shameful business practice. And all for $62. I suggest not to order anything from them. I will never do so myself again. Buy from companies like Zappos who honor their customers and will credit your account as soon as you ship an item back.

Nordstrom's website is broken and tells me my order has arrived at the store for pickup when it's not. So the Mother's Day's surprise is completely ruined. Called customer service. They didn't care. After some persistent pestering, they eventually offered faster shipping to the door. If this is how you treat your customer, Nordstrom, I will never spend another dime on your platform and will urge my friends to do the same. Good luck earning some of your most loyal customers back.

The Nordstrom shopping and customer service experience is the worst I have ever encountered. I simply ordered a dress over the phone and paid extra for overnight shipping. The order was placed no problem. I later got an email saying "We had to cancel your order due to complications with processing. We're sorry for any inconvenience this may have caused." Given there was no explanation in the email I called customer service to find out why my order was cancelled. After speaking with the customer service representative and their manager, I STILL have not been told why the order was cancelled. I am just told someone in the finance department will contact me.

Nordstrom worked with me management and corporate to resolve these matters. They were very pleasant,courteous and professional which I'm thankful for because I been shopping with Nordstrom for almost 20 years. Resolved!

I recently placed another order on Nordstrom.com. I have placed many orders over the last 10 years and never had any problems... until now. My order was cancelled and I was not notified. After several calls and emails over a 3 week period I was finally told, after a 30 minute call and hold, that the order was cancelled because one of their representatives entered my email wrong and that their 3rd party verification company needed to verify some information. One piece of that info was my Social Security number. I do not have a Nordstrom credit card so I felt there was no need to provide my SS#. I was then told that my orders will continue to be cancelled without providing a Social. Nordstrom.... you are losing a family of shoppers because of this. Get yourself together please and get back to providing the customer service I have been accustom to. Your customer service is the only reason why I shop with you.

I submitted my first payment to the card and received a confirmation email that the payment went through. Just under a month later (why so long is unacceptable), I received a letter in the mail that it didn't go through and I called immediately to set it right. The customer service agent did the payment on the phone with me to make sure it was done correctly (they have a voice recording of this). Again I received a confirmation email. I checked 2 days later and my balance was at 0. A few weeks later I received a call that I was reported to the credit bureau. No letter, no email saying payments didn't go through. Supposedly the banking info was missing 3 digits so why would I get a confirmation email?

I order a very expensive lace bridal robe (plus, gift box and card) wedding shower I gave for my future daughter-in-law. On arrival, the robe was (not exaggerating one bit) stuffed in small box, INSIDE OUT, WITHOUT the satin belt, and the card (always typed in past) was handwritten in child like scribble. All I got was a sorry, no explanation as to why this happened?

I received a certified letter from Nordstrom today (April 2019) telling me I am banned from shopping at any Nordstrom store or online because of my “excessive” returns. No advance warning. I never returned anything worn. Every item had a tag on it. I’ve spent tens of thousands at Nordstrom over the decades and with online shopping returns are necessary because you don’t know how it’ll look on you. I am disappointed. I called and was told that if I try to shop there my card would be declined. Absolutely ridiculous.

Nordstrom is not the Nordstrom that it used to be. I ordered a pair of shoes and decided to return them. They only give you free shipping with USPS which doesn't give you tracking information when you bring into a UPS store that has it mailed. I called Nordstrom since it had been 2 weeks and I thought I should receive a credit on my credit card but they tell me that it takes 3 weeks to get an email confirmation that they received and then will put through a credit. They certainly know how to take your money very quickly but receiving it back is a pain! I buy shoes from Zappos, Amazon, etc and as soon as you bring them to UPS - boom you receive a credit. That's good business and a way to receive repeat business. Nordstrom - bad business practices and no repeat customer here!!!!

Called in to online customer service got a lazy attitude from one of their agents with heavy accent. Tried to get help with a order and was spoken to in such a negative manner. I was shocked how lazy and depressed these women are with customers, so I cancelled it! Never again!

Today I got the shoes ordered by online and I couldn’t help not being upset. I ordered and paid for a pair of new shoes but it definitely looked that someone used it. I felt rather poorly. Online shopping is based on a trusty but this experience with Nordstrom online shopping frustrated me. How used and dirty shoes can be delivered? It is against common sense. The bottom is covered by dirt and a little piece of glue or gum was on it and the side part of inside of a shoe has stain on it. I had a high opinion of Nordstrom but this online shopping experience made me disappointed. And I contacted to customer center and the lady told me only ‘Sorry...’. She made an exchange order for me but the color was different one!! It was really awful.

Pants are great, however watch-out for their cheating practices when charging your card. They placed a $324 authorization hold for the original total purchase. Then, because they shipped items separately, they ALSO charged my card the value of each individual shipment. So basically, they have now tied-up with authorizations & charges a total of $648 of my money, for the purchase of $324. And the run-around they gave me for my 40-minutes time, is that they are sorry for the inconvenience but not to worry because the original $324 will drop-off in 3-5 business days. My bank advised that if Nordstrom will call my bank, authorize them to remove the initial $324, my bank will do that immediately. But no, Nordstrom obviously doesn't give a ** about their customers. Best part (yes there is more) they tell me I can try calling their Credit Team, at 800#, but "they would also provide you with the same information".

They posted the boots and I bought them. They took my money immediately. Four days later they canceled the order saying that it wasn't available. They said they were refunding my money in about 3 days. Meanwhile the boots still showed they were available on the website.

So I have been a long time customer doing on average $2k to $3k a year. They claimed they falsely priced some items I purchased and even after they shipped it out, they asked UPS to return to warehouse my shipment. Then first customer service said it's out of stock. I called liar, so first manager said some mix up like price or inventory or something. I'm not sure. So I call BS again, then they call me with higher ** speaking manager and she just outright said the price they offered was too good and they changed their mind!!! So once you order, I guess they decide if they want the sale or not. Sounds more like eBay bid than purchase. I will be taking my business essay elsewhere!!!

I recently had such a series of poor experiences with customer service that I decided to leave Nordstrom and cancel my credit card with them. After more than 20 years being a private label credit card holder and have spent tens of thousands of dollars with them. A supervisor Evelyn ** basically fired me as a customer after refusing to help me or even apologize for Nordstrom's error in billing that created numerous problems for my personal credit rating. Nordstrom has had several security breaches - most recently in November 2018 - beware of the security and safety of your information. I wrote a blog post on LinkedIn that you can read, entitled: "Has Even Nordstrom Lost Its Way?"

Need to stop supporting this store. I purchased a 665.00 pair of Manolo Blahnik, they came in a box no tissue. A scuff mark they looked like I got them from Nordstrom Rack! I asked for a new pair in new condition with a dust bag. Second pair arrived via the USPS not even UPS and the tissue was waded up and strewn everywhere and it had a used Jimmy Choo dust bag in it. It came from the Charlotte store. I called CS and they stated, "Yes that’s bad but there’s nothing we can do." I said, "So you have messed this up twice and you can do nothing" and the manager Jacylyn or Jackie said, "Yes that's correct. Our policy is to never make a price adjustment." They are now the absolute WORST of all the retailers! The used 665.00 dollar pairs of shoes are going back! What a fall from Grace. This store has done best to worst in just a few years! I hope upper mgt reads this but with the lazed attitude of the Managers it is doubtful!

Recently I bought a sweater from Nordstrom online. When I received the sweater it was obviously tried on more than a few times at the store that it was sent from. I did not even try the sweater on because it smelled of so many various types of perfume and mustiness. I immediately repackaged it, filled out the slip saying “do not want” and sent it back. Yesterday I received a package from UPS with a signature required. Inside the package was the very same stinky sweater sent back to me from Nordstrom saying that they were not granting my return because it was obviously worn. You can tell by the date I receive the sweater and the date it was sent back that it would’ve been impossible for me to be the one to have worn the sweater and created such a vast amount of funk and perfume.

I ordered leather jacket during the Thanksgiving period in '18 that supposed to entitle a $50 gift card in January for that purchased item over $250. However, I never received that gift card email. Sent them an email in January and never received a response. Even worse, I called in February to hear that the promotion had expired. The reward people including the supervisor John checked and found out that they made mistake not including me on the recipient list for gift cards but they can't do anything about it. Then John commented that it is interesting if I write a review with unsatisfactory experience. This large corporate seems to have a long way to improve their customer services unfortunately.

I was searching for an item that wasn't available at that store, the sales associate as per my request, this associate obtained the item from another store and it sent to my local store me so I could pick up for my local store.

After years of shopping at Nordstrom, my dismay in discovering the department formally known as "Petite" no longer exists was disappointing at best. I am sincerely outraged and insulted as a 5'2" woman that I am no longer welcome to shop in your stores and regulated to online only. Is Nordstrom's only catering to a certain height/shape and age woman? Half the female population is under 5'4" and I counted on finding non cookie cutter fashion in your petite department. Further insult seems to be the trend was started with consultation from the Kardashians. Seriously! That is so offensive! Bring back your petite department, otherwise I have little or no motivation to shop at your store.

I made a purchase this morning from Nordstrom.com. I used my Nordstrom Credit Card. Instead - my personal bank account was deducted for this amount. I do not have any credit cards saved on the website. I tried calling several times to their customer service and got nowhere. I refunded what I bought and the cash did not instantly come back to my bank card. I'm frustrated that I don't have access to my cash that they took from a different card than the one I used. NEVER ordering again online!! And on top of that they accessed my Facebook page without asking and sending me receipts to my message folder. I don't want receipts sent to my Facebook page. I only want ONE receipt sent to my email that I provided. That receipt service they are involved with is called HADLEY.

I bought enough merchandise to receive a $50 gift card for the Cyber Monday promotion. The gift card never arrived. After visiting the retail store asking about its arrival, the employees just kept stating it will arrive soon. When I checked on the website customer service chat system they told me it was expired even though I never even received it. They will not honor it. Nordstrom has the worst service! I feel like it was a fraudulent promotion. Be aware!