Nordstrom Reviews

This is the second time an order has been cancelled. I waited until my turn for loyal customer presale and bought two pairs of boots. Two weeks later, my order for them got cancelled and they told me it was my payment method, which didn't make sense because the other item I bought was sent just fine and the $1000 I spent with them in the following days was fine. Ironically, they were already out of the boots online. I felt insulted as a customer and disappointed - Nordstrom used to be a quality assurance company and I felt dismissed. They said there is nothing they can do and wouldn't even offer me similar boots at the same price or ship me a pair when they got any in stock. There has been no follow-up. Doesn't a "purchase" mean you reserved them as yours? How does a cancellation then happen and why did they blame it on me? They couldn't give me proof.

As a customer, you need to keep track of your Nordstrom notes and when they expire. Also keep track that the oldest are used first by the associate. I used 5 notes approximately two weeks ago. I assumed the oldest notes would be applied to my purchases. Yesterday I received a notification one of my notes would expire today. Called customer service and was on the phone for at least 20 minutes while she rectified the problem. Also was guaranteed she would notify me by email within the next two hours when the note would be changed to a gift card or the expiration date would be extended. Never heard back from customer service and lost a note. Usually Nordstrom is accommodating but not this time!

I am done with the Anniversary Sale. I think it is a bait and switch operation. I am allowed to order early and when I did, lo and behold, they were sold out of at least 6 items I wanted to buy. Then this morning I received a message they were cancelling my order which they said they were sending because they were sold out. What??? When I ordered it last week it was in stock. And, of course they always have other suggestions “You might like”… Often not on sale. It is just not worth it anymore.

I ordered 6 $75 bras and I received 2. No big deal - mistakes happen. Well good luck getting anyone at Nordstrom to be able to help. I escalated 3 times and the person still could not help me. They were all nice but couldn't help. If as a company you disempower your support team to help you will lose customers and frazzle your own staff. Do better Nordstrom online. You are running the name Nordstrom through the mud.

I am extremely disappointed with @Nordstrom. My daughter ordered a Father’s Day gift (Order #**)—not only was it never delivered, but it never even shipped! It just sat in their warehouse. There were no proactive updates, and there was no real help from support. Is this the new standard of "premium" service? I had to follow up and was met with empty apologies and no help. No escalation, no compensation, no care. Disappointing experience. I won't trust them again for important dates.

I purchased a denim skirt, received, June 19, 2025. Total disappointment! The skirt smelled as though it had been washed in dirty, ditch water and hung up in an old attic. It's imported, guess from where? Returned the next day, let's see how long it takes to get a refund. I'm warning everyone, to not buy online.

I’m extremely disappointed with my recent experience ordering a pair of shoes from Nordstrom. Upon receiving the item, I noticed a very obvious and unacceptable defect in the suede — it was torn and broken into pieces, creating a dark, uneven zigzag line that looks like ink, but is actually a flaw in the material. This should have never passed quality control, especially considering the shoes were being shipped internationally to Canada. It’s frustrating to see such carelessness from a company I once trusted for quality and professionalism. As a paying customer who also incurred international shipping fees, I should not be burdened with the inconvenience caused by Nordstrom’s lack of attention.

I made an online purchase from Nordstrom and returned the item (a jacket, cost $600) using their prepaid return label. According to FedEx tracking, the package was delivered to Nordstrom on April 30, 2025. However, Nordstrom has refused to refund me, claiming they cannot locate the item in their warehouse. This is very disappointing since I followed all the return instructions properly. I had to file a chargeback with my bank and submit a complaint to the Better Business Bureau. I do not recommend buying online from Nordstrom.

Baltimore’s Towson mall location. This store has next to no customer service. I made the mistake of walking into the women’s department in search of a particular set of items and the store clerk was too busy to lift her head up from peering at her cell phone to even bother answering any questions on where I can find what I am looking for. Very disappointed. Not going back to that store again.

I have been a permanent customer for south coast plaza location over 12 years. The lady Victoria at Lingerie Dept; so sneaky: even our order was paid in advance by our insurance company she demanded the item must me paid full price. I am 100% sure she did this to other people especially if your English not very good. And I am also sure she was going to put that money in her pocket. I am warning people: be very careful with Victoria. This Victoria should not be working at this store.

I placed an order for just over 600. and I wanted a signature with delivery because I live in a large apartment complex and UPS and FedEx do not deliver to the door. They leave the packages all over the place without any accountability for delivering the packages to the actual Recepient and sometimes they say delivered without actually delivering the package at all.

Nordstrom stole my money, I did not receive my items, and they will not recover them. It’s so sad. It was a 500 dollar item that I didn’t receive. It’s sad cause I’ve been shopping at Nordstrom since I was a kid. 😑

Birthday Gift ordered on time, never arrived! Nordstrom as big as they are, continue using a Fraudulent Shipping Partner called TFORCE LOGISTICS and that says enough honestly. I ordered an item on Wednesday and immediately was told my item would arrive Friday, April 11th. This Shipping Partner that Nordstrom selected attempted to deliver my package earlier at 9:40PM, which is an unusual delivery time... to sum it up I get an email saying, "Sorry we missed you" and that they will attempt to deliver the next business day, which is the actual delivery day of Friday, April 11th.

I would give zero stars if I could!! I am convinced that their returns department steals shipments or makes up any excuse to not return an item and keeps it for themselves. I received a different item than what I ordered, so I did what any normal person would do. I returned the item and chose "wrong item" as the return code. Nordstrom is refusing to refund my money saying it was not a Nordstrom item. I RETURNED THE SAME ITEM THAT I RECEIVED!! How is this not a Nordstrom item?? It was a $500 item! This is just one of the many issues I have had with doing returns. I was hopeful that since they switched to FedEx and updated the return system that things would be better. NOPE!

I wish I could give it negative five stars! I used to love Nordstrom, but in the past few months/years, every online order has been a letdown—defective items, missing pieces, and more. Extremely disappointing!

I returned some older boots I never wore and got a return label from them. After many weeks and calls I was told "they could not confirm what was in the box" and i would not be getting a refund or credit or returned back. I've never heard this reason in the history of returns at any store. They would not return them to me and said they were "destroyed". What a waste. Apparently it's in their small print that they have the right to do this. I will never shop there again. I could have sold them online for at least half the price! They brag about their "generous return policy". Ha! I bet someone is wearing them in customer returns!

For Christmas I ordered a pair of shoes from Nordstrom that never arrived, despite their claim it was delivered. Our entrance cameras confirmed no delivery on the stated day. When I reported this, Nordstrom insisted the shoes were delivered and refused to help. Later, I received an email saying my credit card had been refunded—another lie. After numerous emails, I was told someone else was reimbursed with a gift card for my purchase. Completely unacceptable. This experience was a nightmare. Nordstrom’s customer service is dismissive and dishonest. I will never shop with them again.

Their cancellation policy is an absolute joke. I called customer service 6 minutes after placing an order to update the address, and they said it was too late because it was shipping. IT'S BEEN 6 MINUTES. Absolute joke of a company.

Terribly disappointed in the Nordstrom fulfillment process. Placed an order for a pair of Valentino shoes on 12/20, with the website showing that 2 were in stock, and 4 days later did I get a notice saying the order was cancelled for being out of stock. It was likely being shipped from a store and the process was too slow to fulfill and likely all the available pairs were bought in person at the store. The clerks are not concerned about fulfilling such shipped-from-store orders, because they would rather have the commission or customer interactions from those buying in store. I have to wait a week now for $700 to fall off of my card, and not only that, these shoes are completely sold out everywhere now. Completely tacky, the only email I get just is a header reading “Sorry,” as if it’s not a big deal.

Terrible shipping internationally. NO INFO at all, NO USEFUL TRACKING. My package has sat for 8 days somewhere in Illinois. DO NOT SHOP NORDSTROM. I get no information from shipping company ESW. Awful awful company.

I ordered several items for Christmas and received a notice that they had been delivered at 7:40 pm. The cameras did not ping and the package was not by the garage where they said it would be. I spoke to my mail carrier who usually delivers early in the day. She said to call the postal supervisor. The tracking number said the package had been delivered to an address in Riverside, CA. I live in Georgia. I received one item in the order 4 days later, but 4 items were redirected. I called Nordstrom and reported the problem. They said they would fix it. Later I received 4 separate emails stating they had refunded my money minus 4 x $9.95 return label fee. I never touched the products to return. This required another customer service call to get those fees refunded. I am extremely disappointed with Nordstrom- After reading several reviews, I believe someone on their end is redirecting packages. I don’t plan on giving them anymore business.

When you call the customer help line your call is forwarded to **. They have zero knowledge about the English language. I have never been treated so rudely in my life. I bought UGGS and received junk. I have returned stuff because it's garbage.

I ordered online Jo Malone body mist. I live in Pennsylvania. I couldn’t figure out why it takes so long to receive a package 2 weeks or more. Still waiting. So I tracked the package. Turns out it is being sent from San Pablo California which is on the other side of the country. I am now suspicious as to the freshness and quality of the product. Nordstrom at one time was a reliable store with great customer service. No longer. I will avoid ordering online from this store in the future.

My Account was open in 2019. As you see on picture never late for my payments. All of the sudden they decide to close my account without any notice. No email, no mail. No phone call. What they did not forget is to report to my credit bureau. I gave them a call and ask them to take me out of platform because it was their fault, and guess what I heard. "Sorry, we can’t do anything." Don't open store card with them, they can’t be trusted. Sincerely Shorena

I have been a Nordstrom cardholder since the 1980s. They have now upped the monthly interest rate to 33.15%! That is robbery. I will cut up my card, close my account and never shop at Nordstrom again.

I have been a long-time customer of Nordstrom/Nordstrom Rack and now they are upping the interest on all their customers between 31 and 34%. The customer service representative stated the reason is to “put all customers at the same rate.” Now does that make any sense. If I have a high credit score, long time customers, and perfect paying history why would it be fair for me to pay the same rate as someone who may have just received Nordstrom credit, has a below 700 score, with no Nordstrom credit history. Hum, I think there is something simply wrong with that statement.

Nordstrom wanted to raise the interest rate on my credit card to 31.15% when I have been a loyal customer for 21 years. I was unable to resolve the issue by contacting the company, so I cancelled my account. The company should look at each customer individually instead of sending a notification like that. When I cancelled the account, the company said, “We are sorry to see you go,” when it was the company’s own fault. An interest rate of 31.15% is characteristic of a predatory lender. It was a sleazy move on the part of the company, even if it was legal.

I went to Nordstrom last week and saw an ** guys doing a Dyson airwrap demo and since I was interested to buy one I asked him to do a demo on my hair to see the ease of use. He literally picked one bunch of hair and showed the demo, I said thanks and I asked him to do one bunch on the other side so I won’t get out leaving like I have some lopsided hair. He said, "This is a demo that’s all we show." I got up and a white girl sat on the chair for a demo and mind you she had not bought a dyson but he demonstrated on her entire hair with curls and all that without caring that I was just behind watching them. How rude, I refused to buy the dyson from Nordstrom, instead went to Dyson store in the mall to get one.

I’d like to acknowledge Ihab and Chaysea in Walnut Creek for their incredible service. They created a fun experience for me & made searching for a gift for my son’s birthday a breeze. Will shop with them X2!

I went to a store and attempted to purchase three bottles of moisturizer. I was told that they had none in stock, but the salesman could place an online order. This was done and two days later the package arrived. It had nothing but brown paper in it. I called and was informed it would be taken care of. When I followed up both through a chat and an email I was told nothing could be done and I had to pay for the items that I never received. Total rip off.

I am writing to express my profound disappointment and dissatisfaction with the unacceptable lack of hospitality I experienced during my recent visit to the Nordstrom store at White Plains The Westchester Mall. On Tuesday July 16, 2024I arrived at the store at approximately 2:45 until 4:30 pm with the intention of making a purchase. However, despite waiting patiently for 1 hour and 45 minutes, I was completely ignored by all the sales associates in the shoe department.

1 - I received a Nordstrom gift card. They declined to review and investigate. 2- They didn’t I received a Vanilla gift card. And it had been used by someone else. They declined my dispute and then continued to say that they did not receive my dispute even though I had an email confirming that they did in fact receive it. Weird. Weird, weird company. Do not get this gift card. Have any. Same in perfume department, I was confused to choose by three different perfume. They even had the smallest sample to I can choose different day to decide which ones is better on me! I am sure big congratulations like channel, Gucci, Cartier, Estee lauder…. Send them samples but the salesperson takes them for themselves and approved by Nordstrom.

After purchasing gift cards from Nordstrom, I asked for their help after getting them stolen from me. They lied to me multiple times saying they could freeze the cards and then lost me $1000. Never trust Nordstrom with your information. I am never shopping here again.

I bought a gift card for my daughter. When she went to use the card, the store clerk scratched to expose the PIN, then proceeded to tell her that the gift card had already been used on-line. Nordstrom did not honor the card, even though the clerk stated she was the one that had exposed the PIN. So apparently these gift cards can be used on-line without the PIN and I am out the money. I will never buy another gift card for Nordstrom since they cannot guarantee the security... Buyer beware!

I had a terrible experience with Nordstrom. On May 8th I bought Christian Louboutin shoes from the website which advertised free “3 Day” shipping, well they didn’t ship my shoes until May 10, 2024. I didn’t receive my shoes until May 15, 2024, while during the long wait I kept ogling at my shoes via the internet because I couldn’t see them in person. Shipping is as misleading. While on the internet I found another department store that had the shoes for $200 less, so I bought them. The plan was to return the shoes from Nordstrom.com to the Nordstrom store. On May 18th I went instore to Nordstrom to return the shoes where they told me they cannot accept them because they’re worn. They accused me of wearing the shoes. I have pictures that I took of the shoes while sitting in Nordstrom. I’d love to show images of the refused shoes.

Shipment never got delivered and Nordstrom would not refund the $300 in merchandise. They told me next time to shop in the store or order online and pick up at the store. Terrible customer experience.

We had a great experience. I was very satisfied with my purchase of shoes!! I would highly recommend. Place is Nordstrom. They have a large and great selection. I happily purchased two pair of the shoes with Nordstrom. GREAT help.

Nordstrom website was easy to use. I found exactly what I was looking for within minutes. I was also impressed by the excellent customer service. The team at Nordstrom promptly answered my questions and provided updates on my order. Thank you!!!

This is very dishonest company with dishonest workers who will notate and say anything to get off the phone and transfer you to the next representative without solving anything. I will never do business with them again.

This company couldn't care less about you or me, only those high rates on those credit cards, lazy store reps who can't do anything and always have to call card services to help a customer. What do you mean they have to call them to find a transaction? Trash. They're also still working in Russia. Boycott.