Nordstrom Reviews

I have had Ugg boots in the cart for couple of days. Today I got an email from Nordstrom saying that the item in the cart now on sale. So I thought that 25% is a pretty good discount and I decided to make a purchase. When I went by a link, I was not able to find a coupon or automatic discount. So I called Nordstrom customer service. The representative said that it was a mistake, read a passage from the conditions saying that basically Nordstrom can have mistakes in description, price, etc. and they can always correct mistakes even after the purchase is complete! Have you ever seen a bigger fraud?! They are saying that Nordstrom can send you an advertisement and it can be just their mistake or even done on purpose to draw your attention, however, Nordstrom will never be responsible for that! How do you like this?!

OMG I placed an order, it will be a week tomorrow & it still hasn't shipped. I talked to Customer Service asking why this order hasn't shipped. She could not give me a definitive response. She told me it's shipping from Riverside, CA 20 miles from my delivery address. This order should have shipped 3 days after the order was placed. Very disappointed in how Nordstrom ships orders. This is the 2nd time I've had delayed shipping. My best advice just to one of their stores so you won't experience the headache I'm having about this order. Nordstrom's need to hire a more suitable Logistics Department & Manager.

Nordstrom is going the cheap route by using OnTrac as their delivery service. OnTrac, for my location (a store front in a busy downtown) leaves packages on the public sidewalk, outside of normal & posted retail hours. In this instance, OnTrac & Nordstrom swear up & down that the package was delivered. No surprise - the package was not received. Nordstrom is refusing to refund, despite this unethical delivery method. Nordstrom is no longer a great retail store. Now, they are one of the worst. My advise - shop somewhere/anywhere else.

Nordstrom barely has anything high end or of good quality but I decided to give them a try with a pair of Bottega shoes. I ordered the shoes and when they arrived they did not come in the original Bottega Veneta box. They came in a Nordstrom box with wrinkled packaging and without the original wraps for the shoes. The strings were taped up. As a person who purchases high end luxury items this was the first time I’ve seen this. Being that the packaging is just as important as the item and being a content creator, I planned to unbox these but could not. I was very disappointed. I called customer service to see if the original box could be sent and was told no. I’ll be returning these and ordering directly from Bottega. Horrible customer service, these shoes are not cheap.

I was surprised to learn that Nordstrom allows pets on a leash in their stores. Could end up being very unsanitary!! Not to mention that an animal can get agitated in a crowded indoor environment that they are not familiar with and be hostile or worse bite a customer. And not all owners keep their pets fastidious so what about their germs? Although I love pets what about other shoppers who want to shop only with other people? I think this is a poorly thought out policy and should be revisited with an eye towards reversing it.

I first received these Hangisis in April as a birthday gift. It’s 5 months later & sadly I haven’t been able to wear them. The 1st pair were used & didn’t even come with dust bags or anything protecting the shape or crystals. From there something has been wrong with every pair from Nordstrom. They were either displays, used, or had a defect. Associates even mocked me when they thought I left the store but I heard it all & they became aware once I told them I’m still here. These are the 6th pair & now I’m questioning even more how Nordstrom stores their inventory. These look like they were stored in a hot warehouse because it’s all coming apart. I don’t want to say it’s Manolo because all the previous pairs I’ve received from Nordstrom were horrible. Signs of poor quality control. I’m starting to think they aren’t meant for me but they are the only store with the white crystals. It’s upsetting they don’t take care of higher priced items.

Sent a return back to Nordstrom on 6.3.22. Finally it was received by the company 6.11.22 in Elizabeth Town Pa, checked with nordstrom on 6.15.22 at 12:04pm to see the status of the return to be told by Liane they don't have the package yet. I literally have an email that shows it was received by nordstrom days ago. She seemed very misinformed and didn't understand if they had the order back or not, despite the email and tracking ID stating they did. She then told me the end of June I should get a refund. Seriously end of June? It takes seconds to take my money but weeks, maybe a months to get it back? Won't be shopping here ever again.

I have a gift card with balance $250 in my safety box for 3 years. Never take it out. Use and access code was sealed. I first time submitted it online shipping showed 0 balance. I have called customer service in 2 days for a few hours, nobody really help but just told me gift card can't be replaced and a transaction purchased in store in CA. I live in NJ for 20 years and never been CA for last 10 years. I asked for more detail with the transaction and they said nothing they can do.

I recently sent a return to Nordstrom of an item that had pilled really badly after the first wear. When I sent my return I specifically requested a gift card in return as I had closed my Nordstrom Visa card. I was given the run-around repeatedly. I had to follow up multiple times and never received a helpful response. Three months later I sent my routine email following up and they said they had credited my old Nordstrom visa. I had to re-explain the instructions because clearly they can't follow them. Then I was told to call Nordstrom customer service and they gave me a 1-800 number. WHAT? I explained I do not have that kind of time on my hands and re-iterated the assignment that they clearly failed. I never got the help I needed. Instead, a generic response from another country handling their customer service inquiries.

Let me start out by saying that I ordered a pair of Uggs on the 21st of April and to date (May 6th) I have yet to receive them. I contacted Fed Ex and no updates. Nordstrom offered nothing to me to make the situation better. The only thing that they said that they could do, was to offer free expedited shipping (oh, but I had to pay for it first) and then would be reimbursed 7-10 business days later. I have to call Nordstrom back next week in order to be eligible to receive my refund. It takes 12 business days to receive my money, on top of already waiting two week for my package?

We were long time Scottsdale Nordstrom customers over the years. For my wife's birthday, she picked the new CHRISTIAN LOUBOUTIN Cabata East-West Leather Tote Bag and ordered it online to be delivered to our house. A couple days later she gets notified it was delivered; she gets home and there is no box and no purse. Our Ring camera has no history of any delivery being made to our house. We call Nordstrom who does research with their HORRIFIC shipper OnTrac who tells them the package was delivered to our house but won't give us the coordinates. We checked our neighbors to make sure it didnt go elsewhere. Unless the delivery person and box are invisible, it never made it to our home.

I placed an order (353676829) on 3/11/22 that has become the order from. Nordstrom's Seattle customer service supervisor was very short and borderline rude. Entire order was to be shipped on an expedited basis. After placing the order and paying for an expedited shipment, I was later notified that "some of your items will move via 'standard shipping.'" Nordstrom's Customer Service supervisor (William in Seattle), informed me that "I should have noticed that all the garments would not be expedited." After your order is completed online, you'll receive a confirmation notice. I briefly looked at it and it seemed accurate.

Worst CS I have ever communicated. I have ordered Nike Yoga Pants and received Nike running shorts which costs cheaper than my ordered pants, I have explained that my address was a freight forwarder address and I am in a different Country from where shipping back to US costs a lot of money and they regret to pay the shipping fee or send exactly what I have ordered without return! WORST COMPANY, WORST CS! Not recommended!

On or about January 4, 2022, my friend sent me a gift from Nordstrom that was damaged. I contacted Nordstrom directly and they said to ship it back to them for an exchange of the same item. I promptly returned the item and never received the exchange. After 4 weeks, I again contacted Nordstrom. They told me to wait until February 25, 2022, at which point they said their store policy required them to provide a refund, replacement or gift card without further wait. I received nothing and contacted Nordstrom a 3rd time on February 25, 2022, at which time a customer service representative identifying herself as a "manager" named "SYAN" told me that Nordstrom would not honor the exchange but would send a gift card and it would take 5 days, even though the gift card is sent via email.

I know how this works. I'll write a review regarding my experience, and then I will get a gratuitous form email from the company saying that they are "genuinely" sorry and that they are dedicated to quality customer satisfaction. But are they really? Either way, I think it's important enough for me to take the time to write a review.

A Dec. 2021 holiday promotion offered a $50 time-limited promotional e-gift card if you purchased a $300 e-gift card for someone. I have participated in this promotion in past years with no problem. The recipient received her $300 gift card by email, no problem. The promotional e-gift card did not arrive in my email on Jan 1 as promised, and it expires at the end of January. Mid January, I followed up and asked if it could be re-sent. Customer service agents of various ability attempted to solve my problem, but failed, even when we double checked the email address, and I triple checked my SPAM folder. Finally asked for a supervisor to try: no luck. So the supervisor then sent it to another email address (work), and that succeeded. Took 5 calls, 4 agents, 1 supervisor, and 5 days to get my card 5 days before it expired. Not sure what the problem was. Next year's gift cards will not be from Nordstrom.

Just an FYI, I bought a $300.00 jacket from Nordstrom for my daughter’s Christmas present. I bought the wrong size. Called customer service to do an exchange but they didn’t have the right color. So I did a return as disgust with customer service. 3 months later I still have not received a refund. Per USPS it was delivered and they even confirmed it was delivered. I have talked to several people at customer service and I finally was told that they can’t verify what I returned. So I guess they didn’t receive it correctly and lost track of it in they building. So have to pay for their issues. This could happen to you too. Don’t chance it!

In January 2022 I noticed that Nordstrom Rack retracted a refund issued to me because CDL lost my package on 9.24. On 10.08 CDL marked the package “Delivered lost”. Not sure what that means but I have an email from CDL confirming that they lost it. I noticed a pending charge of 68$ on my account and I called and they refunded it again in January 2022 but seriously? I should pay for an item lost by a shipping company? And I was not even asked.

Nordstrom refuses to honor price adjustments to other department stores in what can only be seen as stealing from its own customers. Its online support is sub-par and Nordstrom should be ashamed of themselves.

Purchase a air of boots on 11/2 from nordstromrack.com and 2 weeks later the site stated preparing order. Called several time and was finally told the order was lost at the warehouse. Associate reordered item on 12/2 and I received an email stating it was shipped on 12/3 via Laser ship. The tracking number was supplied but laser ship website states it is still awaiting package. Called Nordstrom rack customer service and am being told it was shipped. It shouldn't take 5 days for the shipper to receive a package. There is nowhere on nordstrom rack site to file a complaint and it appears no one can look further into this. I'm being told to wait until the delivery promise date. I have already been charged for the item. This is the worse shipping I have ever encountered.

I have returned five pairs of shoes in the same box in their original packaging. Three pairs were returned. Two pairs were not returned - and I was charged for them! The unreturned pairs could not be lost in the mail - they did receive entire box, since other pairs were processed as returned. I am devastated and so upset. I don't want to pay for something that I do not have - I have sent it back! I don't know what to do and how to convince Nordstrom that I have returned everything!

What has happened is that Nordstrom has lost its class. It was always a classy store where you would go for high end designer garments. It is trying to attract hipsters who do not dress with class. What a shame we have lost Nordstrom. Very limited selection of men's formal and semi formal clothing.

This was my first and last time ordering from Nordstrom online. I ordered 3 items on November that were sent in 2 shipments. The first shipment was through Ontrac and that only updated when a label was created. The second shipment was sent through USPS and I received that 3 days later. To this day, ontrac claims to never have received my order. I called Nordstrom at least 6 times and each time their story changed on when I would get a refund and when I would get my package. They have very misleading and unethical practices and I'm blown away by how incompetent they are. I should have known they were going under because that makes people do very shady things to keep them from refunding customers. I will post this on every review site online. Stay away from this business!!! Amazon and Macy's are more reliable.

I've shopped at Nordstrom for probably 30 years now (I'm in my 50's), and I've seen an ENORMOUS change in the prior level of competency, excellence, and customer service at Nordstrom. There have been a number of blips over the past 2 years, but here is the worst. I return an item curbside to a store accompanied by my full receipt, which includes ALL of my contact information.

I have been shopping Nordstrom for years but will not anymore. First off, many employees working there act like they are too good to work there and that they are high-end designers who can’t be bothered with the actual people who can afford to shop there. Second, don’t even bother with online purchases and returns. Nordstrom is horrible with this. They do not have an A-Z policy like Amazon.

I was outraged when I received a letter yesterday (one of my friends did too) that Nordstrom is upping its interest rates to 25.90. So this is what you get as a customer. Some reward. I will be destroying my card and not shopping on their site any longer. Rotten thing to do to loyal customers!

I was given a $100 Nordstrom gift card for my birthday. I have tried 3 times to place an order online and once by calling customer service. I've sent at least 10 or more emails try to find out why, every time I place an order it accepts the order and then 10 mins. later I get an email saying the order was cancelled as there was a problem with the gift card. I sent emails and was told to call, I did and again the same actions/response. The gift card shows on the Nordstrom site as being good with a balance of $100. Evidently buying a Nordstrom gift card for someone is not going to provide a good experience for the person you give it to. I wouldn't buy a gift card from them as this is just too much trouble and I feel this is nothing but a scam and people will give up trying to use the card.

Nordstrom has always been my go to for upscale service and merchandise but I just left the West Farms location in Connecticut and it was awful. I took my 16 year old son for his first suit and was astonished at the lack of selection. The labels were Indochina, Ted Baker and Boss basically. No higher end selection and the ties were equally disappointing. The worst part was the service. There simply wasn’t any. The one man on the floor was working with a couple and a number of us just waited around to be acknowledged which never happened. My son decided he’d had enough and we left to go to Mitchell’s in Westport which was another long drive but completely worth it.

I ordered boots on 9/15/21. They charged my card and said they had shipped. When you check the status at Nordstrom.com, it states "shipped". When you track the shipping, the shipper states "waiting for Nordstrom to submit package". They didn't ship it. No idea where it is. But they have my money. This is the second time this month I have had a problem. I placed another order for three items and used my Nordstrom card which had a zero balance. The order processed as normal and I received a order confirmation.

Ordered a pair of Adidas NMD's for sale. Received a pair of women's pants. Then they shipped me a pair of shoes in two different sizes. I had to return both and got a refund 2 months later. Did not even offer to honor my original sale. After giving Nordstrom my hard earned money for some shoes, I'm out $60 for two months and no shoes.