Nordstrom Reviews

They can’t hire people off the street they should train them in excellent CSR skills to be working in a high end department store like yours. I ordered a bottle of Sulwhasoo small bottle $52 since they didn’t have the smaller size in the store they ordered online. I received it in the mail wrapped in a plastic bag but the cardboard box was messed up and the plastic inner cover for the bottle was missing. I don’t feel safe to use the cream. What’s happening to Nordstrom? Their quality has gone down the drain. The smaller bottle in the website shows as Gift with purchase?

During this extended period, I noticed several sales associates assisting other customers, but none of them even made eye contact with me. I attempted to approach a few of them on several occasions, but they simply turned away and continued helping other customers. I understand that the store may have been short-staffed, but the complete lack of acknowledgment I received was unacceptable. It made me feel invisible and unimportant.

To resolve the situation, called the customer service relations and spoke to a representative. They expressed understanding and agreed that the situation was unacceptable. They assured me that they would speak to the sales associates and ensure that I would receive prompt assistance. After they left I waited another 35 minutes for no one to come over and assist me but nothing happened! Unfortunately, I ended up leaving, if they weren’t going to acknowledge me why spend my money there!

However, despite the customer service representative's intervention, no sales associate approached me for an additional 30 minutes. This further exacerbated my frustration and left me feeling utterly neglected. Nordstrom's reputation for exceptional customer service has always been one of its strongest selling points. However, the experience I encountered on this visit falls far short of that high standard. The lack of hospitality and the dismissive behavior of the sales associates have left a lasting negative impression.

I am deeply disappointed that I was not treated with the respect and courtesy that I deserve as a customer. I urge you to take immediate steps to address this unacceptable behavior and ensure that all customers are treated with the utmost professionalism and respect. I look forward to receiving your prompt and comprehensive response to this complaint.

The shoes that I ordered for The other department store was placed on May 16th and they arrived today May 19! True 3 day shipping. The other store was better than Nordstrom in shipping time and price. The complete refusal to accept their own product in the condition that they gave it to me in is absolutely astonishing, This is Nordstrom at Aventura mall in Florida. I called the 800 number and he lied and said the shoes are in terrible condition and that he cannot resell them.

Original Review: Jan. 23, 2024

Writing this review regarding a frustrating experience I had trying to order a cologne for our friend's birthday. I placed an order with "2 day shipping," but 1 day after the item was expected to arrive, I received a surprising email that my order is being canceled entirely. I was still able to re-order online, and after reaching out to customer service, I was assured my item would arrive this time. The next day, my order was canceled again out of the blue. If you read the other reviews here, several customers report having their Christmas gifts canceled with little notice before the holiday. I had purchased a Nordstrom gift card to use toward this item, and now I'm stuck with a $150 card I do not need.

I am frustrated for 2 reasons: 1st, I was able to complete check-out for this item on 2 distinct occasions despite it not actually being in stock by Nordstrom. And 2nd, I had to show up at my friend's birthday empty-handed. Normally, when I take the time to write a long letter explaining the situation to a company's customer service, I get a legitimate resolution or at the very least acknowledgement for the specific trouble caused. With Nordstrom, I essentially got no help-- merely couple sentence responses rehashing that my order was canceled and "Thank you...for choosing to shop with Nordstrom.com." Ironically, this will be the last time that I make that choice.

When I reached out to Nordstrom's customer service to explain the situation and request a refund or replacement, I was met with an unexpected and unsatisfactory response. Despite providing proof of purchase and explaining the tampering, they refused to refund the money or replace the gift card. This lack of willingness to rectify the situation left me feeling frustrated and let down. As a loyal customer, I expected better customer service from Nordstrom, especially when faced with a clear case of tampering and theft. Their unwillingness to take responsibility for the issue and provide a satisfactory resolution is simply unacceptable.

I understand that policies and procedures are in place to protect the company, but in this instance, it feels like Nordstrom prioritized their own interests over customer satisfaction. It is disheartening to see a company of their reputation fail to stand behind their products and ensure their customers' trust and loyalty. I hope that Nordstrom takes this feedback constructively and reevaluates their approach to customer service in situations like mine. It is crucial for a company of their stature to prioritize customer satisfaction and go above and beyond to rectify issues, especially when it involves theft and tampering.

In conclusion, my experience with Nordstrom's customer service regarding the tampered gift card was disappointing and left me feeling undervalued as a customer. I hope that Nordstrom will take this feedback seriously and work towards improving their customer service policies to prevent such incidents from happening in the future.

At this point I’m very frustrated so I asked to speak to a supervisor. I get placed on hold again and I’m transferred to another person that is not the supervisor. I ask again to be transferred to a supervisor, I get placed on hold to finally speak to a supervisor who apologized and lets me know my order been cancelled since 12/11 and that their system had a problem for some reason. He said when that happens I would have to call the support tech team to have them sort the problem.

At this point I am so mad I got transferred to all these different people just for the order to be cancelled. I let him know that this was terrible business why am I suppose to call because there system did not process my order, that should be an automatic since it was paid for and its not problem there system wasn’t working. He apologized again especially since I wasn’t notified and on my end it all it said was its processing. He then stated that I should see a refund within 72 hours. I’m still upset that I wasted my time trying to get this situation resolved. So I ask if I can be compensated for my time with a percentage off or something. He lets me know he unable to do that and I ask to speak to his boss.

I get transferred again. His supervisor apologized and tried to re-explain the problem and I let them know I don’t care. I’m asking to be compensated and he lets me know I would have to be transferred to the main Nordstrom to do that, he is unable to give me something. So at this point I’m ready to speak to corporate, I ask for their information. He unable to give me that. He then transferred to a team lead who lets me know Nordstrom does not compensate their guest and that they're able to redo my gift card. I was so pissed off. This was a waste of my time and terrible business. There no point in reaching out to corporate because they don’t do anything, your information would be passed to a department to have someone reach out and just to hear sorrys. I will never order from them again!

Update: I sent an email and got a response from a lady name Tiffany who was very rude and tried to correct me when I misspelled compensate and she let me know they don’t compensate for calling and gave me the wrong number to corporate. When I finally was able to have someone call me back from corporate they of course apologized and let me know that unfortunately there nothing they can do. It’s not in their contract to give out discount. I spoke to their highest person who apparently does not have a boss. The most they’re able to do is give me a free shipping. Which sounds ridiculous because I wont be ordering from them again. I will never buy from them again. Please stop giving this company money!

Their Salespeople make 20% commission. Returns come back out of that salesperson's commission. Therefore, Nordstrom pays salespeople a low hourly wage, as the commission is added to the low rate, much like waitstaff needs tips. As the minimum wage went up, rather than Nordstrom make logical decisions to protect their once good name, they chose to trick people into buying items they once felt were somewhat guaranteed... And people find that out the hard way when they try to return items that are defective. The new employees never knew Nordstrom for what it was, and don't know that it was once owned by a family, not these new vulture capitalists that have made Nordstrom the most miserable place ever to be ridiculed and mocked by callous salespeople that seem to be in a competition to be as rude and degrading to the consumer as possible.

I am badly hurt by the way that I was abused by the employees at Nordstrom, and fear for my safety for coming out and explaining the possible reasoning for them allowing their salespeople to act so despicably. If you are a victim of maltreatment from Nordstrom, as another poster stated, please know that you are not alone. Another poster mentioned that these are signs of end of days...and nothing could be closer to the truth... As I had always felt safe and valued as a customer in Nordstrom... A home away from home. To now feel that I have just been through some type of hell with vile demons laughing at me as I explained that the salesperson told me if my purchase didn't work out, just bring it back... I had never needed or tried to return anything in the 30 years that I was myself a customer...

Now my entire family and friend group will never go there again after what they did to me... And please know what I learned as I researched the handbag I tried to return for falling apart... That the once fun and famous Anniversary Sale is full of second rate items that are not actual items carried in the store previously, or regularly. They are cheap versions of brands that they carry... And they put a few in each store for the sale... They never intend on accepting that merchandise as a return.

I contacted Nordstrom with all the pictures and proof that my package was not delivered. But they say, they are not responsible for the courier drivers, and the update is final. Since Nordstrom has taken it upon themselves to frustrate me this past two days for deciding to spend my money on their website I have spoken to over 10 different people regarding this. Nordstrom says that they are not able to refund me as the package already says it was delivered. I do not know what happened to using a professional delivery company that can be accounted for. You choose to give my package to a delivery company that have not be heard of, and now you saying you do not have control over the delivery company. Do not patronize Nordstrom. They willingly steal your money. They are thieves in broad day light!!!

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service I have received from your company in relation to my recent order, as detailed below. Not only have I never received the items I ordered, but I was also overcharged for the purchase. I kindly request that you take immediate action to address this matter and provide a full refund as per the relevant consumer protection laws.

Total Amount Paid: $2625.

Item #6564591

Item #6564590

On l5/17/2023, I placed an online order with your company, order number **, for the above-mentioned items. I paid the total amount of [Amount Paid] via PayPal. Despite waiting for an extended period, the items never arrived at my designated delivery address. I have diligently checked my mailbox, front porch, and have made inquiries with my neighbors, but the package was nowhere to be found. In an attempt to resolve this issue, I contacted your customer service department via the provided email address, ** as stated in your refund denial response. However, I have not received any response or assistance in resolving this matter.

I would like to bring your attention to the following consumer protection laws, which protect customers like me from unfair practices and guarantee our rights:

The Uniform Commercial Code (UCC) - As adopted by most states, the UCC governs commercial transactions and imposes an implied warranty of merchantability, ensuring that goods sold are fit for their intended purpose and are of reasonable quality.

Based on the aforementioned laws, it is clear that your company has not fulfilled its obligations to deliver the purchased items or provide a satisfactory resolution to my complaint. This amounts to a violation of my consumer rights and an unfair trade practice.

In light of the above circumstances, I kindly request the following actions to be taken immediately:

Provide a written response within [reasonable time, e.g., 10 business days] from the receipt of this complaint, acknowledging the issue and confirming the refund process.

I have also copied Nordstrom Corporate Communications on this email to ensure that the matter is brought to their attention:

Email: NordstromPR@Nordstrom.com

If I do not receive a satisfactory resolution within the specified timeframe, I will be left with no choice but to escalate this matter further. This may include filing a complaint with the appropriate consumer

Marcus **

They offer nothing to compensate their customers for a mistake on their end. They did not even care to ask for a picture of the damage. I now have to wait another 4 days or so for my replacement item after already waiting for the arrival the first time. And I have to make sure and go out of my way to mail out the damaged item. I have seen other companies just tell you to throw the damaged item away or donate it for their inconvenience. I should have just bought the item elsewhere.

In a time that the economy is awful I spent over $2,000 dollars in less than a week and get treated like absolute GARBAGE the one person who helped a supervisor by the name of JACKSON that I spoke to was helpful but I can tell you from personal experience NORDSTROMS is GOD AWFUL and just to make sure I will repost a negative review about this until I get some sort of call...