JustFab Reviews

As a JustFab customer my overall experience has been great. I've been a customer for about 3 years. In that time, there has only been 1 issue with a product - tassel fell off a bootie I purchased. It was taken care of immediately and I have placed several orders since and am delighted with the product and process.

I have been using JustFab for almost 3 years. I LOVE their exchange policy and the denim is definitely competing with my shoes for space in the closet. I chose to utilize the VIP option and skip the month between the 1st-5th to avoid the automatic charge each month, which is ironic because I end up making a purchase 90% of the time anyhow. I also like that when things go wrong, they really do try to fix it and make it right.

I have been a member for 3 yrs and I have had issues with ordering or receiving items. I like that I get new styles every month with the choice to buy or not. The quality of the items I have purchased have been very good. No complaints here. I love it when you get a little something extra from time to time with your order such as samples of shampoo and conditioner. My overall experience of JustFAB has and is great.

For a few years now I have bought shoes, denim, bags and jewelry from JustFab and consider myself a loyal consumer. Customer service is available 24/7, exchanges have always been free and easy, and quality is as good as anything I have bought from a brick and mortar store. The terms and conditions are clearly marketed - I had no problem knowing exactly what I signed up for, and even encouraged my daughters and friends to sign up. All around - great company!

I have been a Just Fab girl for about two years now. I love of the fact that you may choose to skip the month or not and great that there is a grace period to decide if you will skip or not. I have never had my card charge. Just Fab Facebook page provides reminders and you receive a reminder via email. The credit goes towards your Just Fab account and may be used for future purchases. All the quality is great and high end and most of my shoes and handbags are still going strong. The results and response have been amazing and on point every time never missing a mark. I love Just Fab.

I have been a customer for almost 2 years now. I love all my shoes. I wear them all the time. The quality is awesome. I love the convenience of skipping the month when I am not ready to buy yet or just can't get anything that month. It eases my mind that I never have to buy if I don't want to. I love getting the Facebook deals. And anytime I have a problem, Customer service takes care of me. Two thumbs up!

I tried to order a pair of boots "Park City" but I got rather frustrated with it. They were saying on the website available but whenever I tried to put my credit card through, it just would not work. I tried a prepaid credit card & my regular one. Neither worked. It would just come up the loading bar. I called customer service and was rudely talked too & was told the order wasn't going through because there was only one pair of size 7 boots in the warehouse? I was so confused I was like why does it say on the site I can order it and she had no response.

JustFab is awesome!! I've been a member for almost 3 years, and after I read the Terms and Conditions, haven't had one issue. Just remember to skip by the 5th of the month so you don't get charged...but if you get charged, you get a credit for an item - it's almost like free shopping! The times that I've had to return and dealt with customer service, they have been friendly, and offered their own advice on certain products. They have even offered certain lines for cheap--like Madonna, Iron Fist, Guess, etc-- but their own products are high quality. What's also awesome is if I don’t like what's given to me in my boutique, I simply shop my friend's or request another :) Great company!!

My sole reason for shopping online is convenience, and everything with JustFab is one big hassle. I ordered a pair of boots, and they didn't fit. Despite their "Perfect-Fit Guarantee" which assured "hassle-free exchanges", returning these boots was a 40 MINUTE ordeal. I usually order through DSW.com, and they conveniently include a return shipping label in the box. I was already irritated that the "hassle-free" exchange required me to go online and print a label, but then I found out because I had gotten a "VIP" discount I had to call their 800 number to complete my return. I waited on hold for 20 minutes, finally got to a person, only to have a bad connection with them and have them hang up. I then went onto the live chat, and after another 15 minute wait got connected with an agent. I was grilled as to whether or not I read the comments for fit guidelines; I did, and it was a hassle to be questioned on the reason for my return beyond "they didn't fit". I then learned that to return them instead of exchanging required a "$5.95 restocking fee". Fine, I'll pay the stupid restocking fee - also something I don't encounter at DSW.com. Finally get my return label.

I first joined JustFab two years ago and have been filling my closet with their shoes ever since. The first time I ordered I was hesitant. Could I really get a great pair of shoes for $39? I was blown away when the box arrived to see how well made and gorgeous their shoes are. I am really hard on shoes and each pair I have still looks as gorgeous as the day they arrived. My JustFab boots have actually outlasted a $200 pair of boots I own! I am so happy with the customer service and how quickly things arrive. I highly recommend JustFab to anyone who wants high-quality shoes that don't cost a fortune!

I bought a pair of shoes and everything was cool, but then months later I call to try to cancel my VIP account. I am connected with one of their associates and the person asks for my phone number; as I am saying it, yells again asking for my phone number then says we don't have "a strong ethnic connection". I am not sure what that means as I am a lifelong Canadian as was she and I wanted to cancel my account not date her. I will try again tomorrow to cancel. If I am still unable to I will be sure to tell everyone I encounter NOT to EVER use this website.

I've been a member of JustFab since they began, over 3.5 yrs ago. When I first began, it was a fairly new shopping concept for me so I took the time to read and understand how their program works. And, I must say, their membership terms of service are clearly explained and you have the option to 'skip' the months when you don't want to purchase - monthly purchase is NOT necessary.

I have been a customer of JustFab for two years. The terms of service were made clear and were easy to find. (They even put them in the box of my first purchase.) The customer service team is easy to get in touch with, (by phone 24/7) and are diligent at finding a happy ending to any problems. The prices are affordable, and the quality of the items is impeccable. They even offer an easy exchange system if you are unhappy with your item!

JustFab advertises free returns but that's not true if you want a credit applied to your credit card. For that they charge you a $3.99 restocking fee. When I asked how this was free I was told that this was their policy which was not answering my question. My bigger mistake was not reading the very fine print. Every month you have to go to their website and tell them you don't want to buy anything or they charge you $39.95. What a scam! I then canceled my "membership" and told the person I'd never buy anything from them again. The boots I bought and then returned were the cheapest China has to offer.

The skipping month rule is like trap. You think it is easy but actually not. You will find it is very easy to forget to skip and they take advantage of it. And their quality are also not worth to buy that often. Probably 2 purchase lifetime is enough. I have been member for 10 month and bought 4 pair of shoes and 1 bag so far. One purchase is due to forgetting to skip. 2 pair of shoes never wear and 1 pair of shoe is poor quality but just tired to change. For the quality they provide, the quantity of purchase is really too much. I will cancel my membership. If it is difficult to cancel, I will call my bank to stop any transaction to JustFab.

I've been a member with Just Fab from the beginning. The product is awesome. I love the fact that customer service is available to me 24 hrs. I love how the company engage the customer. I love how Just Fab brings the new trends such as the color and style to the customer at only 39.95. Just Fab rock and will forever work in my book. That's for making me as fabulous as I wanna be for less.

I've been a member with JF for about 3 years now and my shoe collection has gone up from 10 to over 100. With the great sales, contests, and clearance what's not to like. Skipping the month is easy so you won't be charged the $39.95 unless you want them to and you don't skip. Their customer service is great

I have been a JustFab member for a year and have enjoyed being a customer. As a busy mom who enjoys fashion, the setup of the monthly club with recommendations and ease of returns and exchanges fits my lifestyle perfectly. On months when I do not feel like investing in my wardrobe, I simply skip the month billing for a shoe/bag credit and I do not get billed for that month. The quality of the products is worth the price especially if you can catch it during sales or BOGO deals. All in all, I enjoy and continue to enjoy the concept of JustFab shoe/bag/jewelry/denim club and would recommend it to anyone.

I have been a member for over a year. I am living month to month so I don't have any extra money to spend unless I save up for a while. I have NEVER had a problem with JustFab. There is a skip this month option on everyone's account. I put a reminder in my phone for the 2nd of every month to go in and "skip this month". As with anything that I have to give credit card info for, I read all the fine print repeatedly before making my first purchase. If you don't 'skip the month' you credit card will indeed be charged 39.95$ as per the terms agreed upon when you make your first purchase.

I have been a member of JustFab for over 2 years, and I love the exclusivity of the club. When I made my first purchase, I became a V.I.P. member and was able to purchase merchandise at lower prices. It is so easy to make purchases. I log into my boutique every month between the first and the fifth to either make a purchase or choose to "Skip the Month" if I'm lacking the funds that month to spoil myself.

I went to a chat session with Maggie and asked her if this is a membership. She clearly stated "NO, it is not a membership." BUT.... my credit card is charged $39.95. When I called JustFab they told me to dispute the fee with my credit card. I call up my credit card company and I get the dispute center on the line. JustFab refuses to talk to them..... They didn't want the conversation recorded. My credit card company said this is the first time that a company has said no.

I've been a member of JustFab for over 3 years and it is a great place for affordable shoes and bags. The quality is great for the price and the free shipping and returns are so convenient. They are extremely responsive to feedback and really listen to the customers. People just need to realize that this is a shoe club and they must skip the month by the 5th in order to avoid being charged. If they are charged then it becomes a credit in your account to use at any time. There are lots of complaints about JustFab being scammers, but I can say this is absolutely not true as a satisfied longtime customer!

I have been a member for over a year now. It is a unique monthly subscription service of $39.95 (free shipping for VIP members), where you can get anything from shoes, handbags, accessories, jewelry, and even clothing. You receive a customized boutique at the beginning of every month, tailored to your likes, based on a quiz given to new members. From there, you can choose any item from your boutique or search around the site for other items. You have from the 1st to the 5th to make your selection and if you don't want anything, you can always skip. If you forget to skip or forget to make a selection, a credit will be added to your account for a future purchase. Shipping is free as well as return shipping if you're unhappy with your selection.

I have been a member of Just Fab for about 3 years now. I love the huge selection of shoes and bags and it's real fun to see a new showroom of items at the beginning of the month. I have received really excellent service and I'm super happy with all the shoes I have purchased.

I love all of the product lines that are available through Justfab.com! I can get everything from shoes, to denim, to handbags, to accessories....a one stop shop for any occasion! The website is the first place I check for any upcoming event because I know it will not disappoint!

I've been a member of JustFab for going on 2 years and I couldn't be more pleased. I wear a size 12 in women's, but can stretch an 11 in a moment's notice. With my schedule, I can't always make it out to the mall or stores for shoes. Once I do make it, I nearly pass out from the prices! JustFab makes it insanely easy to find what I'm looking for at a great price and to top it all off...the service is amazing.

I have to say I am so thankful to have found this website & this company!! I've been lucky to be a member for three years now & have filled my closet with fantastic shoes, purses, jewelry & denim!! The quality along with the ease of returns I've experienced has been amazing, not to mention the great sales & reward points to earn free items!!! If I decide not to order by the 5th of the month I just skip & there are no fees!! I'm so happy to have found such an awesome company that has enabled me to get such great items at fantastic prices and I have to say I love the compliments I get on all my JustFab purchases!!

I have been a member of JustFab.com for going almost 2 years now and I must say that I am more than pleased with this company. I fully did my research with the company before joining as should anyone else. I was a member for a few months before I actually made my first purchase. Once I made my first purchase, I ordered the wrong size, and had to exchange for a larger size. My first experience with the customer service was a good one, and she was able to help me out with what I needed. I have since been a fan. There have been a few times when I have had some problems with the items that I've ordered, but I have always been able to get the assistance that I've needed. The pricing and the quality of their merchandise is great. They are constantly adding new styles, and now that they have added clothing (denim, jackets, dresses) I am a fan for life. I look forward to having a long relationship with JustFab.com.

I have been a member of JustFab since late 2010 - over 3 years - and they have been my go-to company for shoes since then! Now it's become my go-to company for so much more as they keep growing and giving us more Fab products! (Their Denim is seriously the best fitting denim I have ever HAD!)

I have been a member of JustFab for almost a year. In that time I have really been impressed with how my monthly boutiques have really been adapted to my personal style. The few times I have made returns there customer service team have made sure I am satisfied with the outcome. I think it's a monthly adventure to see what new is going to show up.

I have been a member of JustFab for about two years now and still love the website just as much as I used to when they first started! It's an excellent program that makes feeding my shoe addiction affordable! My boutique is always ready on time and it's very rare that I'm not recommended a style that I absolutely love! Overall great website and one that I will continue to utilize as long as it is around!! :)

I first found out about JustFab in 2010. I was asked to check the box for the terms and conditions if I read them and I did even though I didn't. The $39.99 membership fee was not made known visibly enough so I was very upset that I was charged a monthly fee. I felt that the fee should have been on the main sign up page instead of in the Terms and Conditions. After calling into the customer service line in which I received a full understanding of the Terms and Conditions I felt at ease because JustFab was more than willing to refund me my fee due to my error.

I have been a member of JustFab since its inception. Each month I look forward to a customized boutique of shoes, handbags and more selected for me by their stylists. I can choose what I would like to purchase, or if nothing strikes my fancy for that month, I can skip the month (but that rarely happens for me). They have great, hassle-free customer service too with free shipping on any returns you might have! I love JustFab!!!

I became hooked on JustFab a little over 2 years ago. I have never had any issues with the quality of the products that JustFab offers… I have not had anything break or fall apart. In fact the only time I have exchanged any items was due to my ordering the wrong size, not reading reviews etc. My overall experience as been delightful and I know I will be a loyal customer for a long time.

I absolutely love JustFab. I have been a member since 2011 and have added many items over the course of two years to my closet. I don't always love the items added into my personal boutique, but there are many other options each month beyond those select few. I have had some concerns with quality from time to time, but JustFab has an excellent return/exchange policy and I am able to get something I like with every purchase. While this company does have a monthly membership, I know that each month I am able to choose to "skip" the month and I will not be charged. If I choose to purchase within that month after skipping, I am always still able to do so. I love JustFab and will continue to be a member for years to come.

I have been a customer for over 2 years now and I love their items as well as their service. If I don't want to buy something one month, I skip the month in my account and I'm good to go! I rarely do that though since their prices are fair and I can go shopping without leaving home!

This website has been a great find for me... I am always on the lookout for cute shoes that are still comfortable and as a size 10 sometimes that can be hard. I'm also a busy student so don't have a lot of time to shop around, so having everything online and delivered right to me is perfect. The free returns are also great since I sometimes have a hard time getting a good fit. The quality of the shoes is excellent, I've never had a problem with it and even with a lot of wear the shoes stay like new. I definitely recommend giving the site a try if you aren't sure, you'll be pleasantly surprised!

I've been a VIP member with Justfab.com for almost 2 years. When I signed up, the terms of the membership were listed in bold black and pink font, so I knew exactly what I was getting so I've never received an unexpected charge! I love having a new selection of shoes and bags every month and their jeans are awesome. I would recommend them to anyone who loves shoes!

I decided to try JustFab last week. I read some good reviews and bad reviews but I figured I would give them a chance. I placed an order for a few pairs of boots and shoes. I read all of the terms and conditions to be safe. I saw that they said items were shipped within 1-2 business days. 4 business days after I placed my order, I noticed the status was still "pending" so I did a "live chat" with one of the agents.

So I've seen the commercials and it looked pretty great. So I figured I would try it. First pair was half price... Awesome! Then there was a buy one, get one free on certain pairs... Great! On October 23rd, I placed the order. I got an email saying that I would be notified in a couple days once it shipped. I checked my bank statement and noticed that I had already been charged. That's fair as long as I get the shoes. So I waited a few days and the shipping status still said pending.

I have been a member of JustFab for more than a year, and I just love the way it works! After you first become a member, you get a pair of shoes (or handbag) for 50% off! Then, you simply pay $39/month and get a credit to use on shoes, handbags, accessories or denim whenever you like. You can even skip a monthly credit if you like. I love that every month, I have a new boutique on the website presented to me with styles I am likely to be interested in based on my interests and the season.

I have been a loyal customer for several years now and JustFab has never let me down. The quality of their item are amazing and if I ever had an issue with anything I purchased, the return has always been stress-free. Whenever I have had to call in, the rep was always pleasant and helpful. I love the JustFab fan page on Facebook and the emails I get with different promotions. I will be sticking with this company for years to come!

I have been a member for three years and love it. As long as you read and understand what you signed up for, you are good. Never get charged when I don't want to. I skip the month when I don't want to be charged, very easy! I have found they have great quality in shoes and it helps that they are not expensive. My shoes collection has grown immensely. Thanks to JF!

I've been a member of JustFab for over a year. I love the return policy. I also like the styles of the shoes being that I am a cross between conservative and racy. My overall experience would be excellent. I recommend anyone and everyone to the JustFab.

I've been a member of JustFab for almost 4 years. I've never had a problem with the whole skip the month part. I believe it's pretty simple, if you don't want to purchase this month, simply skip it! Or you will be charged BUT you will have a credit in your account that you can use however way you want. :) When it comes to Quality, I believe that paying $39.95 for a pair of JF shoes is more than worth it! I have never received a defective product, however if it was to happen, their customer satisfaction is guaranteed! They will send you a replacement for free!! It really doesn't get better than that!

My experience with Justfab has been satisfying. What has really sold me on the brand is the high quality of the shoes and handbags. The prices of the items I have purchased through the years have proven to be a good deal because my items last a long time. The style of the items sold is what keeps me interested in purchasing just about every month. I like the fact that the pictures on the website show items at different angles, this helps with my decision to make a purchase. I have been with Justfab for about two years and there is always something new and trendy that I just have to have for myself or gift to someone else. Justfab seems to fit my every need from a casual career shoe to a shoe I can wear for a night out in the town.

I've been a member for JustFab for about a year and a half now and I love it. Their shoe selections are always unique, trendy and perfectly match my personal style. Plus it doesn't hurt that I always get tons of compliments whenever I wear their shoes or handbags out. I also love the fact that the offer free shipping, and the products always arrive within a couple of days. As a fashion blogger and YouTube guru, it's so important for me to always showcase the latest trends and JustFab helps me do just that.

I have been a member for two years now and only in the last year have been able participate as much as I'd like. I think that JustFab's membership structure is very easy to understand and I read the T&C's from the very beginning so I knew what to expect. I find it very easy to remember to skip every month between the 1st and 5th because I am on the site so much but if I wasn't, I would set reminders for myself. Luckily, that's not needed in my case. Sometimes I don't skip on purpose so I'll have a credit to use. :)

I have been a member for about 2 years now and I LOVE it! I enjoy browsing all the beautiful shoes and styles! I have purchased multiple shoes and some jeans, and love the quality of them all. The customer service (live chat) was amazing and super helpful when I had an issue. JustFab is a great company and I will continue to do business with them and recommend them!!

I have been a member of JustFab for over a year now and can't say enough positive things about it! They have quick shipping, great customer service and a fabulous exchange policy. Each item I have received comes in great condition and fits perfectly. All items are wrapped secure which is nice as well. I would highly recommend JustFab to any shoe lover!

I am a vegetarian so I don't buy leather products. As a result, I have purchased either cheapo shoes or or hippy dippy shoes for the past 10 years. That has all changed since I met JustFab one year ago. Every single shoe I have purchased has been top quality, fashion forward and comfortable. The one pair I reviewed that wasn't quite right for me (I have wide-ish feet and a strap hit me on a bad spot) was taken back and refunded, no questions asked. You can skip any month you want, but when that boutique arrives and is just perfect for my taste, it is hard to resist. Overall, JustFab is a company that excites me. The product and service are top notch.

I've been a member of Just Fab for 3 years. I love the monthly personalized boutiques and the fact that I can skip a month if I need to. They also have an amazing rewards program for multiple purchases. They make shopping fun and their prices make it easy to always update my wardrobe.

I've been a member of JustFab now for almost 2 years and I couldn't be happier with this company. I think it's great that every member gets their own personalized boutiques every month to fit their style. JustFab treats their customers right with everything from free shipping to fun social media contests to win free credits! I've always received too quality product for the price!

JustFab is a monthly online "shoe club" where you receive a customized boutique on the first of every month and you have until the 5th of each month to either "skip" (opt out) or your account will be charged $39.95 and a credit will be placed on your account to use when you choose. I read these terms and understood how this model worked when I signed up over 3.5 years ago, and I love it! For me, being a busy Mom of two young children, JustFab keeps me up to date with the latest trends and hottest styles and makes it easy for me! JustFab is a fun way to shop and I love it!

I discovered JustFab one day while I was looking for a pair of pink pumps that I couldn't find anywhere else and ever since I have been hooked with this company. I love how it's more than just a shoe club. I can find handbags, denims, and accessories. Thanks to this company, I have met a lot of women that share my same passion about shoes and we have become very good friends. If you are on a budget like me, JF offers a wide array of products that won't break the bank and keep you stylish. I have been a member for almost 3 years and I will continue to buy from this company in the following years to come.

I have been a member for over a year. I am so happy I joined. The products are very high quality. Everything looks and feels like it should cost much more than it does. The shoes and purses include mixed materials. This gives the pieces more character, and makes them eye-catching. I am always getting compliments for the JustFab items I wear. The denim fits amazing. I am usually skeptical about ordering bottoms online. I followed the video on sizing, and ordered accordingly. I am always true to size. I have a pair of shorts, two pairs of printed denims, and three solid pairs of denims These items look great, and feel great. That is why I have so many pairs! I enjoy wearing these pants more than the denims in my closet that costs over $200.

JustFab has become something I recommend to my friends quite often; the affordability and the assortment is what keeps me coming back. I set a reminder in my phone for the beginning of the month. If I do not want any of my selections, I hit skip and I am not charged.

I have been a member of JustFab for about 3 years. I love the idea of having shoes placed in my boutique based on my personal style quiz. JustFab is so easy and functional! All I need to do is check my calendar to skip before the 5th of every month so I don't get charged. The one thing I love most about being a member is the ability to get great style on a budget. Whenever I leave my house I want to look like I had my own personal glam squad put me together from head to toe but unfortunately it’s just me. With JustFab, I’m able to pull looks together that make me look and feel like a star and I’m able to do that without spending my monthly wardrobe budget.

After posting a review, the issue has been resolved. Thank you to the representative that checked into this for me. My rating of the company remains similar.

I have been a member of JustFab for almost a year, and I never have enough good things to say about this company. I am very happy with the quality and price of the shoes and bags that are here and I love how if there is ever a problem, customer service is always there to help out. I love how they pick out customized items that I might enjoy and make it feel really personal as they are always asking for feedback. Overall, I am very satisfied with this company and I always tell everyone about it!

I joined JustFab 2 years back. I love them. They have an awesome collection and it is so affordable. I love the fact that their collection reflects the latest trends and the styles are so unique and pretty. It is a monthly subscription and is very easy to maintain. They give you an option to skip the month if you do not like anything that month or if your budget does not allow you to buy something. The customer service is sometime difficult to reach but the online chat option is very helpful. They are friendly and very helpful. Even though everything is just 40 bucks on the website, the quality is really good and the shoes do not feel cheap at all. All in all I would totally recommend JustFab. It is awesome for people who love to shop but do not have time to go to the mall every now and then.

I ordered a pair of boots from Just Fab. When I checked my tracker on the delivery website, it said they had been delivered. So I called up and the 'fashion consultant' said no, they had not been delivered but that they were on their way. Every time I tried to ask why the delivery site was showing they had been delivered, she talked over me. When I got home, my neighbor had my boots. Hermes had not put a note in my door to state this. I called Just Fab this morning to tell them this and to cancel my account. Again the 'advisor' spoke over me telling me not to cancel. Okay, the shoes are not expensive but the customer care is shocking and inadequate.

I just ordered a pair of shoes last month and I was very happy about it when I got my package. I am VIP member, so I was charged $39.95 because I was not able to skip the month and it was fine with me because I knew to myself that I can use that for my next purchase. However, I have been trying to reach the fashion consultant/customer service because I was having problem with my account. I can't check out and I don't know what's wrong about it. I called them for more than 5 times and I was put on hold for more that 30 mins each time I called. I sent them more than 10 mails but I did not get any answer at all until now. I am so disappointed because I really like the items of JustFab and been looking forward to order more items, but now, I am having doubts about it. I don't why it seems like am the only one experiencing this, but I seriously need help, especially that I have been charged and I want to redeem my item.

I spent months trying to cancel my account. When I finally thought I had succeeded I then found out they had taken 2 months payments from my account. But would only return 1 months payment so I then had to order again or lose money. I used the virtual chat room and called the number 23 times with no response. I eventually rang from a different number and pretended to want to buy something before I finally got through. I was put through an interrogation before they confirmed it was cancelled.

I am always pleased with every shoe I order! They are top quality and always right on trend. It is also nice to see such a large selection of truly quality goods!

I have been a member with JustFab for 2 years now and I love being a member. I always get a great boutique, chosen just for me from the many styles of shoes and bags they offer, but if I don't feel my boutique, I can always shop from the entire inventory! The prices are friendly to my budget and the quality far surpasses the $39.95 price tag. Returns are easy and free, so if the shoe doesn't fit, you can return or exchange it with no hassles. It is so easy, just check your boutique at the beginning of each month.

I have been a member of JustFab for over a year. I love the fact that I can choose when I buy something And if I don't want to buy anything I can skip the month.

I have been a JustFab customer for 3 years. I am always excited to see what my personal stylist has chosen for me for the month and the quality of My item when I get them. I always get compliments whenever I wear my JustFab purses. I even have both of my sisters shopping JustFab. I got tired of them raiding my closet. Thank You for all you do.

I have been a JustFab customer for over a year and a half now. The flexibility to make a purchase or skip the month allows me to feed my shoe addiction without hurting my budget as a student. The best part about JustFab is the quality product at an affordable price. The luxury of having a personal stylist along with a personal boutique is the icing on the cake. Overall my experience with JustFab till date has been nothing but FABULOUS!!! <3

I've been a member of JustFab since March 2011. I have had nothing but a wonderful experience with this company. I read the terms and conditions before joining so I was aware of the skip the month option. Every item I have purchased (well over 150) has been great quality. I will only wear their denim because it is soft and fits me perfect. The purses are built well and very durable. They make tons of options from flats to sky high stilettos. I have a variety of their products and I have found their exchanges very easy, you can call in or do it yourself online. Personal boutiques so you can request personal options is always efficient but I prefer to shop from the shoe tab at the top. I would highly recommend JustFab!

So I was very excited initially when I found JustFab advertised on Facebook. I found two pairs of boots that I loved. Went to order and saw the VIP member explanation. I thought ok how hard can it be to hit skip every month. Especially when they send you an email each month almost as a reminder. So I submit payment. And then decide to read the reviews of this company. Everything was awful. I immediately called to cancel my membership. They said since I just placed my order my order will be canceled as well - ok fine. So I ask Chelsea for an employee ID number or something to keep record of who I talked to. She said they weren't able to give that information.

I ordered a pair of shoes which I never received and I kept calling and all the customer service could say was that the tracking number indicated it was delivered. After that I called to cancel any membership that I might have (site is very misleading as far as information/spam). Lady on the phone said I could not cancel and I was going to be charged which happened. Moreover customer service gives you more than a 100 nonsense reasons for you to continue the "membership" for me better called "ripoff." At the end I filed a charge back with my credit card company and got my money back.

Every experience with JustFab has been just that - FABULOUS! I had to return shoes and it was so simple - and FREE! There is never a worry when ordering shoes! No hassle either. That is what makes shopping here better than anywhere else!

To say I'm a show lover is an understatement. To be a part of a community where people understand that is amazing. Not only am I saving money because I receive a pair of fashionable and well made shoes once a month, I've stopped looking at shoes in stores now. Why waste my time at stores when I find all the shoes on need at justfab.com? I get a boutique of my own with styles that I love! If I need to request new shoes it’s easy to do but I can also shop on my own. It’s easy to shop online when you know that you have free shipping and that returning the shoes are free too. I've only had to return 2 pairs of shoes in 2 years and the reasons were because they just didn't fit my feet the way I was wanted.

Thank you, yes I spoke to a fashion consultant who had good phone manner and was very helpful. I am now satisfied the membership is cancelled.

I have been a member of JustFab for some time. I find their site easy to browse through. They have a wide variety of shoe styles that would appeal to almost anyone. I love the fact that I earn reward points for every purchase which can be redeemed for free items. I really like the fact that they have added the Luxe line which features real leather and upscale touches. Not only does JustFab feature shoes but you can get handbags, clothing and accessories. I would recommend stopping by and checking out what they have to offer. You might just become as big a fan as I am. My faves right now are the wedges, which give me the height I love (I am 5 feet tall) with the comfort I demand. I was able to purchase the shoes to match my wardrobe and not break my budget. I also love the Iron Fist line when I want something a little edgy and fun.

I became interested in the site because of all the TV commercials. The site itself is great. Love the layout and anyone can navigate through it without difficulty. The shoes look great on picture and I think the little clip showing how the shoes look is a great idea. I signed up knowing that I will have to remember every month to 'skip this month' if I didn't want to purchase anything. I've read a lot of comment on that but quite frankly, I don't think JustFab isn't stealing your money. Simply put, as a consumer/customer, you have to be aware of what do you get yourself into. You wouldn't eat something if it didn't have a label on it, would you?

My experience as a member was great. I loved my shoes, loved the skip this month option. When it came time to cancel I got on these sites and got extremely nervous about how difficult it would be to cancel. I just hung up the phone with Maggie, my rep. While yes, she did try multiple different ways to get me to keep my account, I simply replied to her, "Maggie, I am reading the reviews on how difficult it is to cancel and would like to assure you that I am not interested in any type of different membership. I am fully aware of what it means to cancel, and to save you and I the headache, I am going to tell you right now, yes, cancel my membership completely." My phone call lasted all of 2 minutes. I will update this review after two things: (1) I don't get charged next month (fingers crossed, I will be checking on the 5th); and (2) My order that I ordered right before I cancelled actually arrives on time (also fingers crossed).

My name is Jessica and I have been a JustFab member for about 2 and a half years! The list of why I love JustFab is so long but the main reasons are: they have THE BEST product for the price! They ALWAYS have my size which is REALLY hard to find a size 5 ANYWHERE!! The Shipping is FREE both ways. Even if the product doesn’t work, they don’t charge you for shipping back and exchanges don’t cost anything either! I also love that they customize my own little boutique every month and give me more to choose from especially compared to the other sites out there.

I have been a member of JustFab for almost two years now. I love JustFab because of the style and price selections not to mention customer service is great! The shoes, boots, pocketbooks and jeans that I have purchased from JustFab have been of high quality. The only time I have had to return an item was because I selected the wrong size. When I contacted customer service about it they were very helpful and eager to assist. When selecting an item, I usually am on the site for a long period of time only because the selection option is that great and there is so much to choose from. I am a dedicated customer because of the ease and user friendly website, great quality, free shipping and great customer service. I love their rewards program which gives you the opportunity to get free stuff. JustFab is all around great to do business with! I'm a forever customer!

This site has been my savior for shoes! I love that I can build up the credits and during more financially strapped times I have the credits there and I don’t have to feel bad about getting shoes still! There is always a pair of shoes on there I can use for the new seasonal trends and I love it!

I love JustFab! I have been a member now for about 2 years and the products and service are unmatchable! They make it easy to enjoy the perks of VIP membership with the option to Skip a month and easy returns and exchanges... and the shoes are to die for! If you're a shoe lover, then you should definitely check out JustFab!

I have been a member of JF for more than a year now. I really like JF because it is a direct source of what is trendy and fashionable currently. I don't have to worry about not finding my because they have it usually. The website works well and without any errors. I also appreciate the free shipping and free return shipping. I really like this company.They are the first place I go to when I need to find that something to look impressive.

JustFab is the best place to find quality shoes at affordable prices. You get points for every purchase you make, you also get a free credit whenever 2 people sign up and purchase through your link. I have been a very happy customer for about 3 years now, I recommend JustFab to my friends and family all the time.

My daughter was charged $20 for a pair of boots but the following month a charge of $39.99 is on our charge card. We called to get a refund. We were told by JustFab to contact our dispute department. Justfab refused to talk to our credit card company. JustFab refused to close my daughter's account. In the end we had to close the credit card account and open a new credit card account. I logged onto the live chat of JustFab a few times and asked them if this is a membership account. One person stated it was and another person said no it isn't. I asked them questions getting different answers each time. The web page is very confusing looking like you have options to sign up for membership or not. My daughter's account has a "click here" to become a member, again looking like you have options.

I was introduced to JustFab by my sister in law in January of this year and I have been hooked ever since. I love browsing the site for new styles and inspiration. Since I am on a budget I love the prices, the promotions and the rewards. I have already earned a free pair of shoes! The quality of most of the items I have bought are great as well.

I have been a member of JustFab now for about three years and I love it. Great and stylish shoes at a price I can afford! Everywhere I go in my JustFab shoes I always hear "Great shoes!!" Hey, nobody knows I only paid $39.99 for them!! I love how new selections are picked specifically for my style every month in the boutique - yet I can still go back to my wish list and pick from styles there too!

I've been a JF member since its early days as a new company in 2010. I remember the first pair of shoes I ever received years ago and still wear them to this day. The packaging, the shoe bags, and the samples that came with the shoes made the whole experience great. It was a steal for $39.95! For a company that has grown so rapidly in the last few years you can still tell that they try to be innovative and create an experience that their customers and members want. The website has continually improved and all of the new goodies available to purchase have really enhanced my membership and keep me coming back every month.

I’ve been a JF customer for a while now. I love the handbags; wish I had the budget to buy all of them. I haven't purchased jeans because I'd rather spend $40 on a pair of shoes and buy jeans at a retail clothing for a cheaper price and secure fit. I'd totally recommend JF. Customer service is always nice. :)

JustFab is anything but fabulous. I received an email saying "any shoe, any handbag just $19.95 on your first order" so I went on the website and I found shoes I liked and when I went to check it out it asked me to become a member for $39.95 a month? Um no, that's stupid. So I said no and the price changed from $19.95 to $39.95???? So I figured it must be a mistake and I called them.

On SEPTEMBER 18, 2013, I purchased a pair of boots. By the way, I was NOT AWARE this was some kind of scam to pay a ridiculous fee every month to be spammed daily kind of deal. The boots did not fit; I happily exchanged them for another style that (big surprise) did not fit either. Approximately around October 1st, I called into customer service to make them aware that I was not happy with the second pair either, that I'd like a return label so I can return the boots for a refund, not a credit (as I was pressured to choose), a refund. I was told by customer service my refund would be processed and I would receive it within 2-5 business days. Fine.

I am really shocked that a company like this can exist; they are complete con-artists. I am sharing my experience in the hope that it will deter other people from using this company. I, like many, bought a pair of shoes thinking I was getting a good deal as a first time buyer. I never knowingly opted into being a 'VIP member'. I had no idea that a subscription service for clothing existed. I bought the shoes back in June, and I realized yesterday that 4 payments of 35 have been taken from my account without my knowledge or consent.

I have no idea if JustFab is linked to this, but yesterday, I placed my first order and within 3 hours later, someone from England got my card number and now my checking account is frozen and they made some big purchases... I don't want to put blame on JustFab, but I don't do a lot of online shopping so I don't think I will be shopping on JustFab anymore to be on the safe side...

On January of 2012, I came across JustFab site and I saw a great deal of shoes for $19.95. Being all happy I purchased one pair. My shoes arrived and I wasn't impressed with the material they were made out but I thought well, that's why they were only $19.95. I used my AMEX to make that purchase. Then I started getting emails from JF about some credit of $39.95. I thought I didn't like those shoes and I am never buying from them again. I had no idea whatsoever I was being charged a monthly fee of $39.95. The time went by and I noticed a charge from FB on my September 2013 statement. Let me just say that I don't pay attention to the smaller fees monthly as I use my AMEX for everything including Costco and I only look at larger purchases of $100 and over.

I purchased some shoes ONCE in February 2013. When I received the shoes, I noticed that I was now a "member". Right away, I went to the website and tried to cancel that "membership". It says that can not be done online at this time. It then prompts you to call the 866 #. I called the #866-337-0906 several times a day for several weeks. Nobody ever answers the phone and there is no way to leave a message. I have sent several e-mails to customer service to cancel and for 8 months, they still have not cancelled it. I have also logged on to their live chat and they just refer you to the same # that nobody ever answers. They refuse to cancel the membership and have made and unauthorized charge on my card for another $39.95. This is horrible and it needs to stop!

I just joined JustFab.ca this month and made two orders, one on Oct. 19th and one on Oct. 21st. Together, they total $105.00. JustFab.ca claims two-day shipping... Neither order has shipped yet! And I did not receive a confirmation email for my second order! I have emailed with no response. I have spoken to an agent only to be told I just have to wait. This is poor policy and bad customer service. I feel like I have lost my money. Terrible experience so far with JustFab.ca.

I have been a JustFab customer for quite some time. I have always received my shipments on time, and all of my bags and shoes are great quality. I am also a new member of FabKids! My son is stylin' now!!!! Kudos to JustFab for helping make my shoe collection amazing!

I've been a member of JustFab for a couple of years. Before I signed up, I carefully read what was expected of me as a subscriber. I understood that I would have to remember to skip monthly from the 1st to the 5th if I didn't want to make a purchase that month. From my point of view, this simple task seemed uncomplicated and not much to ask of me in exchange for great pricing, quality products, buying rewards program and more. They certainly have exceeded my expectation in ways that go beyond the norm. Frankly, I'm always surprised by their generosity through sales, contests and other opportunities. They've earned my loyalty and believe me, I'm a tough buyer not easily influenced.

I have been a member for over two years now and I am completely satisfied with the stylish options provided at such an affordable price. Understanding how the VIP program works is key, and I love the option of skipping the month if I am not interested in purchasing anything. When it is time to purchase, all purchases over $39 are granted free shipping. If for any reason I am not satisfied with a purchase, returns/exchanges are simple (again, with free return shipping). New options are available every month, and customers are free to purchase any of the amazing items offered on the website, not simply what has been selected for them in personalized "boutiques."

I have been a JustFab customer for a couple of years now and I love the experience all the way through. The customer service is exceptional... They are open 24 hrs which enables customers to get help any time of the day or night. The product design and quality are exceptional. The shoes, bags and jewelries that I have purchased from JustFab are all stylish and well made. Also, the customized boutiques and selections give me a unique selection of styles every month which makes me feel like I am being catered to. The website is easy to look through and navigate and the newly created app on smartphones and tablets is easy to use and very functional as well. Shipping is always free and returns are free as well which is an added bonus to the shopping experience at JustFab. All in all, JustFab is a fabulous place to shop.

I have been a member of JustFab for about 2-3 years now, and I can truly attest to the magnificence that is JustFab. I have always received truly outstanding customer service from JustFab. Whenever I have had an issue, all I have to do is live chat, call, or post my concerns on their JF Facebook fan page, and my issues are quickly resolved. I love JustFab's shoes because they are made with an amazing quality. Even though the shoes are not made with real leather or real suede, the quality is still exceptional, and the materials feel very close to the real leather or suede - sometimes even better! If you are a person who prefers real leather or suede, JustFab has released a new line of shoes called the Luxe line. The price point for these shoes are a little higher, but JustFab allows its members to use their credits towards the purchase of these items. JustFab also has quality and fashion forward denim. I have about 10 pairs that I have purchased, and I get compliments everywhere I go. Overall, JustFab is a wonderful company.

I have been a JustFab member for over 2 years. I have only experienced excellent customer service with quality products. When joining JF, I was well aware of their terms and conditions. It was explained as I joined and in writing after receiving my first product. JF is truly a great company and I can't imagine life without them.

I logged onto this website to get a pair of shoes that were affordable. I decided to go ahead and try the membership and saw in their FAQs that I could cancel at any time. I came upon some financial circumstances that did not allow for $39.95 each month on shoes anymore, so I decided to call and cancel. I did not expect what I had to go through on the phone. I guess I should have read these reviews first. After countless listings of why I should not cancel and how I can just click the skip button every month (who has time to do that? Obviously they're just waiting for me to forget. I'm not stupid), I finally just interrupted the guy and said, "Thanks but I need to just cancel my account, I no longer have the money for this service, and anyways I shouldn't have to explain why."

I have friends that use Shoedazzle and JustFab and get really cute boots so I decided since winter is coming up to treat myself. I signed up for the VIP with the monthly $39.99. I placed my first order for 5 pairs of boots and used my visa debit card to purchase. I got an email saying the order was confirmed and it would ship in 2 days. I was pretty excited. 4 days later, the order was showing as pending so I phoned and spoke to a Kris. She informed me one pair I ordered was out of stock so they cancelled the whole order. This pissed me off as I had no notification from them. What made me more angry is why not send the other boots and just credit me the pair that was out? She said I wasn't charged, my card was pre-authed. That was a bunch of rubbish because according to my bank statements, it was actually withdrawn.

Being a college student and wanting to stay fashionable is something a lot of girls my age struggle with. To any who are thinking of purchasing the alluring $20 pair of shoes the first time you become a member, I warn you DO NOT! Go to a different website that will not threaten to charge 40 a month. This website is nothing but a scam to blindly charge customers for a "fashion subscription" that is worth little to nothing. The boots I purchased are now falling apart after 2 weeks of wearing and I called to get my "automatic subscription" cancelled come to find out a few weeks later I STILL GOT CHARGED. Now I have to go through the process of disputing with my credit card company and have some choice words with employees to have my full profile on the website deleted the FIRST time around.

Upon signing up for an account with JustFab.ca, I was excited to make my first purchase. So I picked 2 items, ordered them and thought everything was going great. I logged into my account and discovered that they had shipped the wrong item. Not even close to what I ordered. I called to let them know what happened. Not only was I on hold for a very long time, but sure enough after I explained they sent me the wrong item, they ordered me that exact same item. OMG, really how does that happen? So I called them again to get a shipping label. That was an ordeal in itself. They not only had the wrong address but it took 45 minutes to straighten out my order that I put in at the beginning. This will be my first order and my last with JustFab.ca. Once they ship my correct item, I will be cancelling my account.

I was very happy with JustFab when I first joined - I made a few purchases and I'm happy with what I got. After recently buying a house, I decided to cancel the membership because I didn't want the extra expense. I called, and after about 10 minutes, I was able to cancel the membership. What they didn't tell me though, was that my profile would remain on the site indefinitely. I chatted, and they said that my membership was cancelled and that I wouldn't be charged - but that's not my point. If I am no longer going to sign on to a website, I don't want my credit card number with my address held on this site.

I'm happy with my purchase, but I did NOT realize, until I saw on Facebook, that when you order you're automatically signed up for VIP program and will be charged every month 40.00. I immediately went into my boutique and chose to "skip month" and then called customer service to cancel. I spoke to Vince and he told me it has been cancelled. I would just like verification that it has been cancelled. I've read that many people are still getting charged 40.00 even after cancelling. Thanks.

JustFab seems like a great idea, but it’s a pain in the butt to do returns. I just called to cancel my account, stated I just bought a house and don't have money for extras. This is the truth. The rep on the phone wouldn't take "cancel my account" for an answer. I had to tell him FIVE times as he kept saying, “Oh you can skip a month, holidays are coming up, blah, blah, blah." It's one thing they won't even let you cancel online, but they actually anger you when trying to cancel! I know it isn't the reps’ fault as they most likely have a script, but really!! I was not angry calling but was angry ending the call. Do not get an account.

I ordered a pair of boots last year, was unaware they would sign me up for their VIP program. However, they have been withdrawing $39.95 from my credit card. Called their customer service to get a refund and cancel this ridiculous membership. After being on the phone with one girl for about 10 minutes, she hung up on me. I tried using their live chat. The person who I got was no help as she said I had to call their customer service center.

First I want to say that I was hesitant to use this new shopping site and looked over everything before I decided to hit the confirm button. I wanted to clarify why I wasn't seeing the $19.95 amount in the cart (as this was my first purchase) and so I found the chat now button on the website. I asked the lady why I can't see the $19.95 button on the check out form and I was also purchasing other items as well.

I need my account canceled now!! I am not calling the long distance number! It's annoying that a company takes advantage of their customers like this. Cancel my account and my order!

I ordered a pair of heels a while ago for a dance. I had no idea that they would charge me $39.95 a month if I didn't get on the website in the first few days of every single month to click the skip button. Not one time did I get an email or notification telling me that my card was being charged. Sure it is my fault that I wasn't reading my bank statements, but I'm a teenager. I never have much money in my bank account and I rarely use my card and when I do use it, I know everything I bought for that month.

I am a first time user of the JustFab website and used the 50% off discount because of my first user. I went to checkout to pay for my one pair of shoes and it stated the discount with the total being 17.50 + postage which was what was stated and what I believed I paid. I also received a conformation the day after confirming that what they stated at checkout was true.

i have been a member of JustFab for almost a year now and had no idea I was going to automatically be put on the VIP membership; especially because on the front page it asks if I want to become a member. How can I become a VIP member if I'm already one? Just saying. The manager was supposed to call me back within 5 days I think they said. That never happened. I had 39.95 taken out of my bank account every month. It's obviously my fault I wasn't checking my bank statements regularly but I had no idea they would automatically do that anyway. I kept calling and asking what they could do for me because of the "miscommunication." No one could ever answer me and no manager ever called... I'm a very nice person and it's not in my nature to raise my voice or be rude so that's not why they were not helping me.

I was aware of the VIP membership when I ordered my first 2 pairs of shoes. One of the pairs I called to exchange, which went smoothly. I enjoy both pairs of boots I received. HOWEVER, the rep on the phone explained how to SKIP a month - and while on the phone with her - I did so. I'm sure it's even recorded somewhere where me and the rep had a conversation about HOW TO SKIP OCTOBER. But, like everyone else, I still was charged for October and when I called today they told me I never skipped it. I clearly remember skipping Oct because it was an unfairly hidden button (that has since disappeared). Bad business tactics that won't get them very far. And certainly will not be receiving my business, my families business, or my friends or coworkers business.

I ordered two pairs of boots from this site and was very satisfied with them when they arrived. I am now trying to cancel my account because I do not want to skip it each month and I do not want to receive more credit. I have tried repeatedly to call to cancel and have never been able to get through to anyone.

JustFab automatically signs you up for their VIP membership without your knowledge when you purchase a pair of shoes. They charge whatever credit card you used $39.95 a month for the membership. When I have called (twice) to have the charges removed and cancel the membership, they say that they will remove the charges, then they do not. When I have asked to speak to a manager, they claim the manager is always busy or on another line. They prey on young women, mostly tricking them into paying $39.95 a month. I also posted to their Facebook page and several people said the same things happened to them. One woman posted a boycott website for JustFab and JustFab removed the post.

They contacted me because I put a review on this site but I was unable to send a response.

So I am one of the majority hoodwinked that was scammed into a VIP membership on the promise of a $19.99 pair of shoes. Paid $19.99, got 9.99 worth of shoes. And for my trouble, I am now a VIP member at $39.99 per month. Yes, you can skip months, until they decide you can't skip. Got the email to view my boutique, didn't like anything, so I skipped like I have several times before. And guess what, a few days later, $39.99 on my credit card. "Submitted" the cancel membership option on the website. All it does is show you the phone number to call and get the hard sell by a "fashion consultant".

I am so disappointed in this company. I have contacted this company. I even reported them BBB and unfortunately were not able to get a hold of them. Evidently, JustFab does not care of their customers either. I wanted a full refund of what I paid for two shoes that I ordered. I waited for more than one month for the shoes to arrive. I even contacted JustFab of what was going on. The only response was to check my tracking number. JustFab didn't even take the initiative to solve the problem. JustFab promised the package would arrive within 7-10 days. Unfortunately, they didn't keep the promise. I even contacted the delivery company and they told me it would take longer. I can't believe I have to pay for something that I have not received. I had this problem before with another company and they immediately responded and gave me my money back.

I cancelled my JustFab 'VIP' membership (which I had never signed up for in the first place) on Sept 1st and got refunded for the months charged after fending off a begging, pleading 'please give JustFab one more chance' representative. Unbelievably, a month later, I was charged $39.95 membership AGAIN! I was told that because I had disconnected the never-ending call at the time of cancellation, my account was not cancelled. This is despite my making it CRYSTAL CLEAR that I was at work, could not talk and just needed my account CANCELLED PLEEEEASE.

Pro: JustFab had a prompt response and both canceled my account and issued me a refund.

I just cancelled my account as the shoes are too narrow for me and I don't like any of the bags, etc. - what an ordeal! Firstly, the "cancel account" button just brings up a phone number - when I called, the assistant asked me why I wanted to cancel and I told her. Then she repeatedly spoke about what I would be 'giving up' if I left. I told her I was aware of what was on the website and the options available but wanted to cancel. This happened approximately 8 times and I genuinely thought she was not going to let me cancel the account.

I opened an account with Justfab.com and ordered my first two pairs of shoes. When I received them, I wasn't too happy. The straps just didn't fit correctly, and neither did the second pair. So I decided this online shopping wasn't for me. I cancelled online. That didn't work so I cancelled on the phone. One month later, my account was debited for 39.95. I called and they informed me that my account was never cancelled. So I had to cancel it again. The money was debited into my account the next day.

My 17-year-old daughter thought this was a one off purchase but money was taken every month. She tried to stop it and use the credit she had but was told the shoes she bought weren't expensive enough so was charged again. Rang and tried to complain but told to ring a number that is constantly engaged.

This company is a total scam. I ordered a pair of boots and returned them because the quality is terrible. Then next thing you know my credit card is being charged $39.95 for the last two months and I didn't even know! They do not send you an email stating that it's about to get charged. They don't make it very apparent that you're a part of some "VIP" membership with monthly billing. They make you wait 20 minutes to speak with an agent and they are rude over the phone when I called requesting a refund. She said they can only refund one of the charges and the other is a loss. I told her I was going to contact my credit card company and she didn't seem to care, basically said go ahead. I do a lot of online shopping and I have NEVER experienced a joke like this before. DO NOT SHOP ON THIS WEBSITE.

JustFab owes me £105. I haven't been in the UK for the whole summer and when I came back to track my payments, I realized that they have been taking £35 every month without my knowledge. I didn't even know that we had to pay for a membership. If I knew that the membership is £35 every month to buy low quality shoes, I would have never signed up. This is a total scam. I suggest you make it clear to your customers that you're going to keep on taking monthly transactions from their account before they sign up. Because if it were clear to them, 'JustFab' wouldn't have 554 complaints. I sincerely hope for a lawsuit to be filed against this company, causing them to lose millions. I have blocked their account from my bank but I do hope I get my money back.

I've been on hold for over 2 hours and have gotten hung up on 4 different times, it's ridiculous. There was NO WARNING about the monthly VIP charging fee. No one will reply to my emails or answer my phone calls to allow me to cancel my membership and refund my money that I need for bills. This is unbelievable and I wish I never did business with them! I've never been this angry with a company before.

Posting an inventory of the two items I purchased did nothing to address the concerns I posted in my initial review, and further substantiates that JustFab does not take an interest in customer service. I made a purchase in April and did not want to continue with the VIP membership. I clicked "Cancel My Account" on the website and did not receive a "Skip This Month" for May 2013. Unfortunately, I assumed incorrectly that the account had indeed been cancelled (they have since added "Contact a Fashion Consultant at 1-866-xxx-xxxx to "complete" the cancellation process - probably due to the inordinate amount of "Cancel My Account" clicks they received!). When I realized my credit card had been charged, I requested a refund via phone and was told that I could not because the charge no longer held "monetary value". Requests to speak to supervisors were denied.

I have never dealt with such idiotic people in my life. I ordered two pairs of shoes from them. I wasn't pleased with either of them and decided to call and cancel my account the same month I made the account. The lady I spoke to would not cancel my account and kept bribing me with credits and points that I did not want. Eventually, when I thought I finally got through to her, she hangs up. I call right back and have to go through the same process with another lady. After being on the phone for over a half hour, she tells me she deactivated my account. So the other day, I was looking over my bank statements and realized I am still being charged $39.95 every month even though I cancelled my account.

I frequently order shoes from JustFab.

I created an account on JustFab after seeing an advertisement online. I ordered a pair of shoes and received them quickly. I referred my sister to the site and she contacted me yesterday saying they took money out of her account without her knowledge in addition to the money she spent on an order. I then checked my account and saw that I had two deductions, one in September and one in October, and I had not made any purchases. I spent 45 minutes of my day trying to get a hold of someone on the phone. The first call I made I was on hold for 21 minutes to then have someone ask me my name and number and then hang up on me.

Like every other customer that added a review, I also order 1 pair of shoes on this site over 8 months ago, and I have been billed every month for a membership that I did not agree to. Now I have accumulated $400 dollars in credit card charges that I want to be credited for and JustFab refused to do that. It is now in the hands of my credit card company who suggested I cancel my old card and get a new one, until they settle this dispute for me and have all money refunded to me. This will not end good for JustFab, I will make sure of that! DO NOT ORDER ANYTHING FROM JUSTFAB. BIG RIP OFFS!

I canceled my membership Oct 1, or so I thought I did because I was charged and then found out you can only call to cancel. What fraud! That is ridiculous. I've been emailing since the 7th and found this website today and see that customer service seems to only be available here!

The process to cancel is absolutely absurd. You can sign up online but you can't cancel online? No, you wait on hold to talk to someone who is reading off of a script. I have 4 credits with them---which I will use because I have no other choice--but I cannot have them stop billing me until I use the credits. I have to sign in within the time frame to "opt out" each month. This was not a big deal at first, but as I have become busier I forget and thus have the 4 credits just sitting in my account. I was mostly annoyed with the woman I spoke with, Samara. She continued to read off her script while I was trying to tell her I already knew what she was telling me. UGH! Now I am just looking for 4 things to buy so I can call, sit on hold, listen to someone who isn't listening to me, and cancel this membership.

SO disappointed in the customer service at JustFab. I called to exchange my boots for a smaller size and I was told I couldn't do that because they were part of the BOGO. Got hung up on while trying to ask questions about returning, so I called back, got hung up on AGAIN! Totally not reputable. Want to cancel my membership ASAP, but go figure, can't get through to someone on the phone. I would rather spend triple what I paid at JustFab to get better customer service. Spend your money elsewhere!!

I purchased a pair of boots off the JustFab site last month and paid through PayPal. This morning, I received an email saying 35.00 had been taken from my PayPal account. I went to the site and live-chatted to them and found out about this VIP membership which I knew nothing about. They said the money was now credit for when I wanted to spend it. I wasn't happy that they had taken money without my consent. So went to PayPal, told them what had happened. Half an hour later, PayPal emailed me to say the money is being refunded to me. JustFab should not be allowed to do this without people agreeing to it. I would never have bought anything from the site if I'd have known.

I ordered a pair of shoes on the site for it to enroll me in an automatic "VIP membership" where it charges you monthly. I did not like this. I like being in control of when I spend my money, and something like this just seems tedious to have to keep up with, so I wanted to cancel. They make this practically impossible. I talked to a lady first and she argued with me for a good ten minutes when I wanted to cancel and I ended up hanging up after telling her just to cancel it. Then I get a charge for $39.95 which caused my bank to overdraw and I got fined for it. I called the company AGAIN. I told her I wanted a refund, and she said I have been issued one and it would take 3-5 days. I waited for 5 days, and nothing. I couldn't get my bank problem sorted out until I got a refund.

Like the other reviews on here, it seems JUSTFAB are now destroying their brand in the UK too. I made my first purchase back in August and I was actually happy with it. But now, I have 35 for Sept and Oct on my statement. On checking the website, it seems they automatically enroll you into a membership program! Surely, this can not be allowed? Not at any point did I sign up to or accept this! And what a shame as I was actually really happy with my purchase but after reading these reviews and experiencing first hand the SNEAKY way they trade, I will never use them again and have already warned all my friends, work colleagues, Facebook contacts not to trade with them! Disgusted.

I checked my bank account today and noticed a recurring charge of $39.95 from "IBIJUSTFABCOM". Specifically the debit description say "RECURRING CHECK CARD ** IBIJUSTFABCOM ** CA". The problem is I never knew this company and never bought anything from them and it has been two months they have been debiting my account. I hate recurring charge and never signed up for one. How the hell this company got into my account to begin with...? I reported this to the fraud department of my bank. Hope to resolve this issue and put out this company for good.

CONTACT YOUR CREDIT COMPANY IF YOU HAVE ALREADY BEEN VICTIMIZED, THIS COMPANY NEEDS TO BE BANNED AS FRAUDULENT. I ordered a pair of shoes from JustFab, totaling $27.90 because the "first purchase is 50% off". I paid it got the shoes, a month later, a saw the charge $39.95, almost double the price of my purchase on my credit bill statement. I called the company to dispute this charge, and they seemed nonchalant and refused to give me a refund or allow me to talk to a manager or any contact person for their head office.

I purchased boots on sale 39.95$ in August. Now I see on my credit card bill for September, they charge me the same amount once again and they don't want to refund me????!! I also tried to ship back the boots during the first 30 days... and they won't give me the form to fill to take them back. So I still have the boots with me and it doesn't fit!!!

For my birthday (without my knowledge), my very mature, sensible (not a dummy as a person referred to their customers as - who probably works there anyway), aged 17 years old set up an account with JustFab. She wanted to purchase a bag for me - that is all. The quality of the bag was excellent, but was a little too large and heavy, so my daughter rang the company to ask if she could exchange this. A very helpful gentleman stated because she was a VIP customer, she could return and exchange this bag free of charge. My daughter stated she was unaware of the VIP status but he didn't explain any charges that could be accrued. I became suspicious and read the paperwork. Why had my teenage daughter, who is a full time student, been approved of a VIP account? Seeing that if my daughter forgot to 'skip a month', she would then have £35.00 taken from her account by this company.

So here is my story. I fell in love with one of their shoes and I placed the order, ignoring all the bad reviews I saw. It's been 7 days now that the order has the status "pending". Why the ** is it pending for? They told me it takes 24 to 48 hours for the item to leave the warehouse... It's been a week now. I'll let you make the count! I ask for a refund, they told me since I live in Canada I cannot cancel the order. What the hell????

I am aware of JustFab's membership requirement to skip the month lest a person be charged a monthly $39.95 fee-turned-store-credit. In June 2013, I forgot to skip the month as I was very sick. That is, however, my responsibility, so I swallowed the charge to my credit card and opted instead to use the store credit on 07/09/13 for a pair of Audri wedge heels and then added to my order a pair of $14.95 Tilly sandals, which I paid for with my credit card.

You have returned my money which I greatly appreciate but you also just withdrew 39.95 yesterday, October 10, 2013, which I did not authorize once again and you messaged me saying you had CANCELED my so called "membership". Return my 39.95 immediately. I am losing my patience with this company and will take further action if necessary.

I've been trying to contact you guys for quite some time now and you guys never get back to me. I have emailed you guys several times now and called over 10 times today but never get through to talk to someone. Today I finally got through to talk to someone and they asked me a couple questions and I answered them loudly and clearly and they said they couldn’t hear me and would have to go on to the next person. First off, did they not only hang up on me but they were quite rude as well, especially after waiting for 20 minutes on the phone. All I’m asking is for you guys to cancel my membership that my 14 year old sister made. I knew nothing about this site and having my credit card being charged on it. All I’m asking is for a complete refund please and to cancel this membership thing. I work hard for that money and not going to have over 100 dollars sitting on this site that I don’t and won’t use especially with the rude service I received. If you could please give me a refund and cancel my membership for good I would be more than likely and happy to come back and go shopping on your guys site. So please consider it.

Today I requested to cancel my member ship with JustFab. It's a great website, but there is no way for me to commit myself to log in within the required monthly 5 day time frame. Initially, I have understood that I had to log in once a month and I wouldn't be charged. However, after being billed for being part of the club and not use login in the beginning of the month (and I did not mean here log in to buy anything), I have been charged 35.00 pounds. I did not receive any e-mail to remind me of that, as far as am I concerned (perhaps it's in my spam box?).

This is a follow up to my previous complaint. Despite repeated requests to cancel this deceptive VIP membership, this company continues to take funds out of my daughter's account. In September 2013 three debit payments of $39.95 each (total $119.85) was taken from her teen (our joint) checking account. A request was made in September to cancel this membership. However, on October 7, 2013 another $39.95 was deducted. A called was made on October 7 to JustFab asking once again to cancel the account and a request was made to credit the account.