JustFab Reviews

I have not been contacted regarding full refund. The shoes I ordered were a 10 and I was shipped an 11. Since this was my first order, I was given a did pint on the shoes. Refund was not an option when I printed out the return label. The only option was exchange so I used that label and immediately called customer service. I was told I was unable to receive a full refund (without a restocking fee) because I used the wrong label. This is poor customer service. In comments, I stated the situation on the label which was already mailed on 3/15/13. I have requested an email stating this matter will be resolved and a full refund will be credited to my credit card. I have not received it yet. This is unacceptable when the problem started when I ordered a 10 and was shipped an 11.

I was unaware that this was a monthly "club" and I would be continuously charged regardless of whether or not I selected an item to purchase. I placed my order one week ago, and when it arrived today, along with a letter detailing my financial obligations unless I cancelled, I called to cancel my order. The customer service representative was very very rude. She informed me that I "could not" cancel my account and that it was "not permitted." I repeatedly, and very politely, requested that my membership be cancelled. She finally told me that my membership had been cancelled, but I don't believe her.

Okay, 2 days after I have made my purchase, being happy and all, I told a girlfriend and she told me accidentally what happened to her and I checked for online complaints and I came across this website. Man, I was pissed. I called them and explained, and they were like, "Yes, you’re supposed to read." Anyway, I asked whether I would get charged if I skipped for the months. They said no and that I get email reminders. Well, I’m waiting to see for the next 2 months. In any case, I am stopping my credit card until then. If they want to sue me, they can go ahead and do that. But I don’t like being lied to. I was looking at the fine prints and I did not see it. My guess is they took it out to have me sign, but I didn’t want to say, so I just said to make it bold so people know what they are signing for, and I told them about the complaints online here too. Hope they change their ways. I will be waiting to see how I’m treated and I hope what I bought is worth it. I shall update in 2 months.

I ordered from JustFab and was very happy with my purchases. The following month (March 13 to be exact), I received an email stating that I had credit waiting, but I had the option to skip the month as long as I responded by March 5th. Being that March 5th had long since passed, and I had no idea what the email was talking about, I ignored it. The following day, I noticed that a $39.95 charge had been placed on my account. The operator explained that the only way that I would be refunded the $39.95 is if I responded by March 5th. I explained that I was not made aware of the charge until March 13.

What a scam! I had to read the terms of service twice to find where the one sentence about this VIP membership was located. I have filed complaints with the BBB and the attorney general's office in both California (their corporate headquarters) and my own state. This needs to be stopped - there is no reason why truth-in-advertising does not apply to this company. Buyer beware!

When I first ordered from justfab.com, I was unhappy with my order. I purchased the Pantheon Bag which displayed in canary yellow online. Once my bag arrived (within a timely manner), I was surprised to find out that the bag was actually a mustard yellow. I shrugged it off because yellow is my favorite color so it didn't bother me as much.

I can’t really even begin to say how disappointed I am with my experience with them! I purchased a pair of shoes that I was very excited to get and when they got here, they looked like I could have gotten them at the dollar store. Then when I tried to return them with the free returns and exchanges, they informed me that it’s free exchanges and if I want to have a refund, they are going to charge me. Ugh! Then, because their service is a monthly subscription, they told me that I should not cancel my subscription because it could cause problems with the refund. I said, "Ok, I’ll wait until I get my refund," Today, I checked my bank account to find not only no refund but a $39.95 charge for their service. I called and they said, "Well, the refund has been processed so you’ll have to contact your bank." Seriously?! Now I’m stuck waiting for two refunds. I will never, never, never recommend this company and never use them again! Don’t do it!

Not only do they fight with you to cancel your account, but they are incredibly disrespectful. I have never in my life been rude to a customer service rep until today. I was constantly interrupted, and I was told that I was wrong over and over. I called on last Friday to cancel my account, but was told that I had a payment pending so I would have to wait until it posted to cancel. When calling back today to cancel (after my payment had posted), I was told that the woman I talked to on Friday (I talked to a man) had cancelled my account and already given my refund. When trying to explain that that was not at all what happened, I was constantly interrupted and spoken to like a child. He promptly cut me off when I asked for a manager. I strongly advise people to avoid this circus. If you want a successful company, you need people who are compassionate and will listen, not total disrespectful morons.

I only wish I researched JustFab.com on this website and BBB before becoming a member. The two pairs of shoes and one handbag I have purchased through them were lacking in terms of quality (cheap materials, uncomfortable soles, etc). I found it odd that each of these products came with stellar 5-star reviews, so I wrote realistic reviews of these three products. Needless to say, I never saw any of those comments published online. Delving further, every single product they offer has fantastic reviews. That's when I became skeptical. Then, I was automatically upgraded to the VIP membership status. I noticed it became harder to find where the Skip This Month option was located on the website. Finally, I decided the poor quality of the merchandise and hassle of having to skip each month, if there wasn't an option I liked, was too cumbersome.

I canceled my account online but they still charged me twice! I called and after 45 minutes on the phone, they could only credit me one payment of $40. I still am being charged $40 for the other charge. Their customer service is awful. They claim they can't email me my confirmation codes and are very sketchy. I talked to Kelly and then he redirected me to the supervisor whose name was Marc. Kelly and Marc sounded identical! Awful, awful, awful. I'm so irritated!

I was charged two months in a row for apparently becoming a VIP member. I was not aware that I was joining and becoming a VIP member when I purchased a pair of shoes. I thought I was only purchasing a pair of shoes. When I called to get my $80 back (two $40 monthly fees), I was informed they could only credit me one of the months. They do not have the ability to credit me both back. This is not true. I looked into it and they have the capability to credit both fees back to me; they just did not want to. I called on two separate occasions to cancel my membership because I simply did not want to risk getting charged another $40, and somehow, each time, the customer service rep I spoke to confused me and attempted relentlessly to convince me to keep the account.

I wouldn't say what they are doing is fraudulent or illegal by any means. Unlike everyone else on here, I actually read the terms and conditions which clearly state they will continue to charge you $39.95 every month whether you buy anything or not. I decided not to buy anything from them. I'm giving them one star because I didn't feel like canceling my membership right after I buy the shoes to avoid being charged every month. But I mean come on, people! Read the terms and conditions before you buy anything online. You have to click that box that says you agree to them. You should have read them. It is a common sense issue going on here with all these other reviewers. But anyway, if you buy a pair of shoes every month, it is a good deal. They have cute shoes.

I am unable to reach anyone either by the live chat or by phone without waiting at least 45 minutes. When I do reach someone to cancel my membership because every time I see a shoe I like, it is unavailable. Every month! This woman actually refused to cancel me until I hear what she had to offer. I told her I don't care what she has to offer, I want to be cancelled and now! She refused. I know I am so beside myself that if she were in front of me, I would probably hurt her. I asked to speak to a manager. She said she had none available. I told her I would wait since she had already wasted my valuable time. Another woman came on, who remarkably sounded the same. She said I must listen to her or she wouldn't cancel me. I was so appalled. I hung up. The best way to handle this is to cancel your credit card and get a new one with a new number. It is annoying but it ensures you are cancelled - your way, not their way.

I bought shoes in December and I did like them - the quality wasn't great, but you don't expect much from $40 shoes. I went back and took a look around a month later and noticed I had a credit. I thought it was from my purchase and thought that was an incredibly good deal - too good to be true? Yes. So I looked around the site and saw the membership program. I really do not remember signing up for it and it's not something I would ever do - no matter how good the products are. So I was pretty surprised at myself.

I wasn't aware that I was signing up to a service that would charge me $40 once a month, but as soon as I understood what was going to happen, I just skipped every month. Now I got tired of doing this once a month, I never go to their site or haven't made any purchases other than the first one, because they annoyed me. When you register, you register online, there's no need to talk to anyone. Now when I tried to cancel it online, they won't let me, saying that I need to call them. I emailed them saying that I don't think it makes sense, that I will not call them to waste my time, just cancel and that if they charge me, they will be disputed and I will make sure that people know how much they suck. Let's see what happens.

I joined JustFab knowing that it was a subscription site. I ordered a bag and a pair of boots. The bag is beautiful, even though the makeup bag inside of it fell apart quickly. I had another makeup bag so I just swapped them out. The boots are cute but I probably will never wear them because they are not very comfortable. Other than the products, I instantly knew I wanted to cancel my membership. I called and selected the "cancel my membership" option but was on hold for so long I gave up, probably what they are counting on. I tried by phone a few more times to no avail.

I skipped before the 6th of the month per agreement and ten days later, they still charged my card! I tried to call three times, but the hold time was ridiculous. So I called on a Saturday night and waited almost half an hour and finally got through. They could credit my card or cancel my membership but not both! I would have to callback to cancel! I finally was so frustrated with Neal in customer service, I told him to cancel my membership and I will dispute the charge with my bank. Don't do business with this company.

Do not give this company your credit card information. Every month, they will charge you $39.95 whether you buy something or not, if you don't decide to click on "skip the month,” which can be very easy to forget. I tried to cancel my membership today after accidentally becoming a VIP, which means they will charge me the $39.95 each month if I forget to cancel my subscription. However, the woman refused to let me cancel and said that I would still be charged for my item that I recently purchased and that it would not be sent to me anymore even though I paid for it. What is up with this company? That's a very low thing to do to a college student working minimum wage or to anyone. Don't get yourself into this mess; their shoes suck anyway (oddly uncomfortable, even for heels). The handbags are the only good products.

Omg! I was shocked to find out that I was billed for a membership of $39.95 for two months. I only purchased a $28.95 pair of shoes and was so disgruntled that they automatically debited from my credit card $39.95 without my consent. Caveat emptor!

This company is outright ridiculous. I'll agree the styles of shoes are cute, but not produced well enough to continue paying $39.95 a month. They are very difficult people and they run a shiesty business. I've had nothing but problems with this company and all they've done is stolen money from me. Too bad, I still have $8.05 as store credit; otherwise, I would have cancelled my account a long time ago! Save yourself the trouble, looks can be very deceiving.

My daughter ordered one pair of shoes; when she registered, she automatically “joined” and has had $40 deducted from our credit card every month since then. They will not refund more than a small portion of the money and claim that if you want to use the “credit” (which you don’t), you cannot cancel the automatic billing without losing the credit. Highly deceptive and fraudulent.

Just like everyone else is saying, they auto charge your account each month and won't return/refund the money they call credit. I will be fighting them through my bank, not to mention the rude customer service. The ** I spoke with was Kelly (male). Absolutely ridiculous. It makes Amazon and eBay look so much better. They seem to think they're in the right, being angry that I don't want to pay for something I'm not buying! Run, don't walk. Get away while you still can!

I called JustFab on February 22 to ask them a simple question before I enrolled in a membership. And seriously, the customer care rep was the rudest lady I have ever spoken to! I called and the customer care rep did not understand my very slow spelling out of my name and proceeded to ask me four times before I gave up. She yelled at me saying, "Talk slowly!" If she wasn't talking over me during the spelling of my name, she may have actually heard what I said. JustFab just lost my business!

I had ordered a pair of shoes for my wedding. I signed up not knowing that this would be a membership and I would be sucked into having to buy shoes every month or my card would be charged $40 a month! They don't tell you that. The shoes I ordered did not fit me and I had to return them. I sent them back and waited for the refund to be posted to my credit card statement. Nothing showed up. So I checked my email and there was something saying my account had been credited the money. I did not want to have a store credit. I wanted my money back! How dare they assume you want a store credit!?

First and foremost, they continued to charge my account even when I called to cancel it. They explained that they will rectify it and then when I was still getting charges, I called and called and it was 100% difficult getting in touch with them. As for their shoes, I'm not a person to use this line but omg, they killed my feet. These are horrible feeling shoes!

I cancelled my account months ago. Then over the weekend, JustFab.com posted 48 (yes, that is correct 48!) transactions against my account for $39.95 each. Needless to say, my account was overdrawn. The bank was able to reverse all of the charges, but not before putting a hold on my account, cancelling my debit card and freezing my account so that I could not obtain any cash or pay my bills for 6 days. Thank goodness I had food in the fridge and gas in the car. This company is a total scam. Why would you pay $39.95 a month for a service you do use and can never cancel? I have been on the line with the company about this $1,917.60 mistake and can never get through to them. I have sent an email to them and 3 days later, have not had a response. Warn your friends! Stay away! The shoes are not worth the hassle.

Recently in December, I ordered a bag from JustFab and I thought it was an awesome website. Then out of nowhere, I recently saw $80 taken from my bank account. I couldn't believe it. So I called the customer service number available and the lady I spoke with (her name was Chanel) was so rude! I asked to get my refund, but she kept denying me from any refund. I asked to speak with the manager. She said they were unavailable. I told her I would contact the BBB. She said, "Oh well, we are an A+ company with them." So I hung up. I called later in the day and my mom called and pretended to be me. Basically, the process took an hour and a half to get my refund. Even the manager was horrible. That was no way to run a company. Horrible customer service.

I purchased shoes of $39.95 for my wife in Dec. 2012. I didn't realize they have some terms and condition that they will charge you automatically $39.95 each month and give you the credit . So it's a forceful buy that you have to make. I am not sure how they will be making business. They are losing people's trust. Just be careful when you sign-up. It's better not to do. So many sites are there.

I bought a pair of boots from this vendor, without realizing I was signing up for a VIP program that charges $39.95 per month. Apparently, it's in the fine print. But shouldn't something like signing me up for a $39.95 per month fee be in bold print? Completely unethical! Save yourself the headache and don't do business with this company. After two phone calls and being placed on hold for over an hour, they were completely rude and refused to give credit for the $39.95.

Seriously, everything these women are saying on this site about JustFab is 100% true. It is the worst online company I’ve ever had to deal with. They don’t tell you when you sign up that they will take out $39.95 a month if you don’t skip. And they are so hard to get a hold of that every month you have to remember to go to the site and "skip" it. I ordered a pair of boots from them and it was supposed to be here not later than a week and it came 3 weeks later. And every time I called them to find out where my package was, they gave me 3 different numbers for the place it apparently was supposed to be and every person who answered the phone at these places were like, "I have no idea why that company would have given you this number. We have nothing to do with this."

It took me 45 minutes with an operator who refused to listen to me telling her to cancel the account. I'm sure the company hoped I'd give up and not cancel. By the way, she talked to me like I was stupid and when I asked for a supervisor, she said there were none on site.

I cancelled a duplicate order twice via their email. No response. They charged me for the duplicated order. They mailed the expensive duplicate order before the less expensive one. The order was made on February 7 and JustFab submitted the charges divided in sections, which resulted in my checking my credit card daily to dispute the charges. To unsubscribe from their emails, you must call and wait endlessly on the line. I feel scammed and the products are not worth the hassle.

JustFab is possibly the worst site to order shoes from! They charged my account twice after I cancelled my account with them, then refused to refund me the money!

I ordered a purse back in January from an email they sent me and noticed they took an additional $39.95 out of my account. I was on hold for an hour this morning and couldn't get through and, then this afternoon, another 20 minutes before I could actually talk to anyone. They told me the same story as everyone else mentioned. I have to opt out every single month, that they couldn't issue a refund but I could use the credits, that once I bought the purse, I had agreed to the fine print of becoming a member to the tune of $39.95 every month. Who would have even thought to look for that in the fine print? I've never even heard of such a thing. And I also got the baloney about not being able to hear me so good and that's why they have to repeat everything. I insisted on a case number and I will be surprised if I do get my money back. This is some kind of scam for sure. What a way to run a business.

I ordered shoes on Jan. 31. They charged me $52.09. I waited and waited - no shoe. I looked on my account; my order was canceled. I called two times. "Oh, I'm sorry but we didn't charge your card; it's on hold when we cancel your order. It's the bank's fault. The bank is holding your funds." I never could get my money back. They are scammers. They should get charged for what they are doing. I lost $52; I'm not happy.

They charge a monthly fee of $39.95 even if you change your credit or debit card. This is one big scam!

I'm dealing with the same things that everyone else has been dealing with. I called 4 times and was on hold for over 30+ minutes. I called and pressed 1 as if I was making an order and someone answered right away! Rude customer service and whatever you do, when they try to bait you with a refund, do not give them your info or card information. This is how they confirm your bank account and start charging you again! Also, I recorded the phone call with a video camera and told them I was doing so to make sure that the account would be closed. The lady said she needed a couple minutes to cancel the account (shady) and put me on hold for 10 minutes. She came back and said it was canceled. We shall see. If I get charged again, I will post on YouTube and everywhere else I can! This company is horrible and I am very disappointed in Ipsy.com for backing a company like this! Kimora Lee, why would you put your name on a business like this?! Horrible!

I purchased shoes from JustFab.com and every month, they continued to charge me $40 after I specifically called and asked them to change my account to "Pay as you go". They charged me again the following month and then lied saying that I never requested that. The girls seem absolutely clueless with a bad attitude and they are absolutely unprofessional. I am very disappointed with Kimora scamming other ladies like this and stealing our money!

I had no idea when I bought a pair of boots that this company would automatically charge me $39.95 per month no matter what. I paid for the boots and I never ordered anything ever again and want to cancel out of here, but they make it impossible to do that. I can't believe this company remains in business. What they are doing is not right.

I guess that VIP is an automatic sign-in when wanting just one pair of shoes. I heard mixed feelings about this company, but I thought I would give it a try. I didn't expect it to be a disaster. I don't feel that reading between the lines is something someone should have to do, but don't ever trust this company. You wait on the phone for over an hour and then the representative tells you she can't hear you and sorry she is hanging up. I could see that maybe happening once, but twice and then another two times on a different line. Once you have wasted 3 hours on the phone, you will never get a settlement for their VIP scam. Now the next step is to cancel the membership, which is only done on the phone. Once again, endless phone calls and endless questions about why you are leaving and what you don't like them.

I just wrote a review with pictures on my blog. You can see the quality of the material is decent, but the design is bad; the process is bad; and the customer service is really bad. It's a pretty long story, but they will actually put effort into trying to rip you off, and they will treat you like a number all the way. There are so many better places to buy shoes!

I made one purchase back in September 2012 never knowing that I was signing up for anything. I closed that card that was used because it was lost, and JustFab charged my new card 5 months later in February 2013. They have long wait lines on the phone - 30+ minutes. The reps are unapologetic. The rep said that they won't refund the money and that I will have to file a dispute with my bank. And since I closed my account, I lost the $39.95 store credit I already paid for. Not worth it. Not recommended.

I have never heard of a company like this! They sign you up for a VIP account that you don't want and charge you $40 per month for no services! I never received one email from them because I opted out so I had no idea you have to buy something every month! You can't even opt out or cancel! This is the biggest scam I have ever seen! Do not buy anything from them! I waited on hold for 45 minutes and got nowhere! The shoes I got from them weren't even of good quality! It’s the biggest joke ever! Shame on you! Tell everyone to stay away!

In December of 2012, the Skip This Month button was disabled (prior to the 5th). I tried to call and request a refund on the 6th but my account hadn't been charged yet. I asked to cancel my membership and was explained that if I cancelled that if and when I get charged, they won't refund any money. "As a courtesy to me" they would issue a one-time refund "if" my money were deducted so that I would continue to "try" their company. I agreed and when the money was deducted 5, again 5 days later, I called and verified that I was getting a refund.

So I called on the seventh of January wanting to cancel my account. I waited on the phone for about 30+ min. until someone finally picked up. I told the consultant I wanted to cancel. She insisted that I stay with them since I'm a "VIP" member. I told her no. She kept offering me things that I can have so I can stay with them, "Oh, how about I give you 120 credit!" "No, thanks," 4x. "Oh how about this ..." 5x. "No, thanks, I just want to cancel it." "Okay, I'm sorry that you're canceling it and I'll have it cancel right away," finally, after 40+ min. of talking.

I canceled my membership online on February 1, 2013. For the next 5 days, I could not log onto my account to even stop the emails. Yesterday, I was charged the $39.95 for this month, even though I canceled my membership. I called member services # (866) 337-0906 (says they are open 24/7) and waited 35 minutes for a consultant. There was no answer. I have now been on hold with my credit card company trying to contact them for 47 minutes, no answer. It says on the recording that live help via chat is available on the website. Bull! The message I got when trying to connect to live chat is, "Thanks for visiting Just Fabulous, keeping stylish gals well-heeled one pair at a time! Our Live Chat is currently closed. For immediate assistance, please call our Fashion Consultants at 866 337 0906. Our Fashion Consultants are available by telephone 24 hours a day, 7 days a week." If and when I am able to cancel my membership, I will never order from this company again. Consumer beware! Scam, Scam, Scam!

I've been charged for a monthly subscription fee that I did not authorize. I've been on hold with JustFab for over 25 minutes and still customer service had not picked up. This is a scam that several people have complained online. I did not receive any emails indicating the monthly charges for the subscription fee and did not see any of this information when making my original purchase of the shoes. The chat function on their website does not work and refers you to the phone number where nobody picks up. Please put an end to this scam so that others do not have waste their time. JustFab, try running a real business.

"If you do not select the Skip This Month option, the Send Me New Options option or cancel your membership by the 5th day of the month, your credit card will be billed $39.95 for that month." I must admit that not reading the fine print on this one sure was a mistake. Looking now at their Terms of Service, it is clear that they expect complaints and lawsuits because they have covered themselves well. If you are upset because you have just realized the automatic $39 charge, do not call and cancel your account right away, before using your credits!

If they refund your money once, they would not be able to refund your money back twice. I mean "your" money! They will always charge you for $40 if you "don't skip the month." I mean, people, can you just use common sense?! They didn't get anything this month, okay! That perfectly means they didn't want anything! But no, instead, they take your money for credit and insist for you to use it because if you cancel your membership, you automatically lose that! I have kids you know and plenty of bills and will not put up with this crap! Plain and simple - do not buy or become a "VIP" member of JustFab! Now, the website wouldn't suck that much if it weren't for the Customer Service or the VIP credit, ugh!

It's the same as everyone else has posted. I had to argue over the phone just to get my membership cancelled! It's a horrible website. The shoes look nice but it's easy to see that they're bad quality and not worth $39.95 - that's for sure.

I cancelled my membership on February 5, 2013. Today I was charged for the membership and when I called to complain, they said I could not get a refund but I was more than welcome to use my credits. This was cancelled. They should not have charged my card to begin with. The person was rude and would just keep repeating, "Is there anything else I can do?" when I asked to speak with a supervisor. I promised them I would make sure I added my complaint to all the scam websites. Thank God my bank said they would refund it. I just have to go in and fill out the dispute paperwork.

I was looking for boots to buy my sister for Christmas and I ended up getting them from Shoe Dazzle (which is a shoe site I recommend!). But I still decided to look around at the shoes and bags on JustFab. I ended up buying a bag which I loved in the picture, yet when it came in the mail, I hated it! It was tiny and nothing like I expected it would be. I gave it to my baby sister and never thought about the site again until this morning when I was checking my bank account and saw a transaction from JustFab of $39.95. I was shocked.

It is a shame I cannot give JustFab a 1/2 star. Their customer service 24/7 hotline is horrible. I was on hold for 15 minutes. When I finally did get on the phone with a rep, she was snobby and very unhelpful. She said that my account was closed and could not use any of the credits that I had lost (120 in total). She insisted that it was my fault, because I had previously disputed a purchase. So now, my account is blacklisted and I cannot use it. Funny thing about this concept is my account was still receiving emails and I could log on and see my credits. Sigh. I am so disappointed. The quality of their products is poor. They could at least have better customer support to offset this. Please don't use this company. Save your money, time and sanity on other companies.

I just signed up for JustFab on January 28, 2013 and took advantage of their 50% off promotion. I ended up purchasing two pairs of shoes for $74.48. I just found out on February 4, 2013 that the order was canceled, and my Visa was charged $74.48 again on February 4, 2013. Now, I have total $148.96 taken out from my card. When I called the 1-866 number, I spoke with agent named Raven. She advised that the two boots I ordered were no longer in stock, therefore, my order was canceled. I then asked why I was charged again. She told me that this is a system error and charges should be refunded, but she did not give me a time frame.

If the site told me upfront that in order to buy shoes I needed to be a VIP and what all that meant, I would certainly have not ordered the shoes. I am getting 2 pairs in the buy one get one free. Anyway, at the completion of my ordering is when they decided to mention the hook - basically for members only. Really? It does not appear that I can buy unless I agree to become part of the cult, I mean club. I think it violates truth in advertising. I called to cancel my membership 2 days after ordering shoes, since my shoes had not been shipped. The customer service said that if I cancel, then the shoes would not come.

They charged from my credit card account automatically $39.95 every month for VIP membership without my permission. When I asked them to cancel my membership, they did not cancel and continue to charge from my account until I reported to the bank about this problem. I am very upset about this and told all my friends never buy from this JustFab company.

I bought shoes from here. Firstly, I thought the whole monthly thing was insane especially for shoes that were cheap. I could literally make these shoes myself with hot glue and fabric. I bought a pair of boots and it was like they stuck a heel and put some fabric over it. Worst decision I ever made was to buy shoes from them. The shoes took longer than my sister's stuff she ordered from Guess and she ordered more! When I got the shoes, the soles of them felt all weird and they were uncomfortable. The girl in the photo was definitely not wearing the shoes I got! Horrible, horrible, horrible company. I don't know how the people who own this company could even put their heads on a pillow with all the unsatisfactory complaints they get!

Shopping online was supposed to be a happy thing, but not in JustFab. They force you to be a VIP once you sign up as their member without notice. I have to skip a month every beginning of the month. Otherwise, I will be charged $39.99 every time, and they won't give me a refund once they take it away. I don't think it’s a fair thing for the customer. They shouldn't rely on this kind of system to earn money, and they should focus on making products that's really good in order to keep their customers going back to shop. I do not like to be forced to skip the month every time! To cancel the membership is my option now.

I signed onto JustFab in order to purchase a purse. I had no idea that I would be locked into a VIP membership in which my account would be drafted $39.95 every month unless I choose to skip before the 1st and 5th. I'm sure that was somewhere in the fine print. However, I have always made accounts on websites such as Walmart.com, Amazon.com, etc. and never been charged monthly in order to force me to purchase something. Of course, the purse I purchased originally was nothing like the picture. I hated it. But I couldn't return it because it was non-refundable because it was my first purchase. When that $39.95 drafted from my account, they of course refused to refund it. I then purchased another purse to replace the crappy one I got, because I had no choice but to use the money or give it away for nothing.

It is not fabulous. Shame on you, JustFab. JustFab makes you opt out of a monthly charge within the first 5 days of each month. If you miss that window, they won't reverse the charge and they tell you that you purchased a "credit" for shoes and that it is non-refundable. I thought that I opted out, but either it didn't go through or i missed it somehow - either way, I was charged and have no proof that I tried to opt out. This "credit" that I "purchased" is packed with stipulations. So many stipulations, that I think it takes advantage of their clients and it makes this company as close to a scam as you can get.

I recently ordered two pars of shoes from JustFab and unfortunately, they were both faulty. The soles were falling apart and the material on one of the shoes was damaged. I contacted the company via the online chat and could not get to a satisfactory resolution. JustFab seriously isn't getting another penny from me.

Their shoes are garbage, cheap plastic. Like everyone on this forum, I did not read the fine print when I purchased my shoes for the first time. I never knew such a scam was allowed. I'm hoping to cancel it soon. What I learned from this scam is to read reviews before purchasing online.

I did a Google search of this company and there is a reference to previous unsatisfied JustFab customers as "dummies". They say that people aren't reading the "fine print". This was not the case for my daughter. She joined, didn't like it and then called to cancel her membership. And even though she cancelled, they continued to debit her account. Several unsuccessful phone calls later, we had to consult the Better Business Bureau for assistance. And they (the BBB) were wonderful! They assisted my daughter in getting her $360 back. Perhaps someone else out there may choose this as an option if you are having difficulty in cancelling the unwanted membership and also in getting your refund.

There is nothing fair about this situation! I bought one pair of boots and yes, I did read all the fine print at the bottom of the page. I did exactly what was written. I unsubscribed at the bottom of their site as per instructions, then tried to phone them (according to their directions to call and say I was cancelling after I unsubscribed). I was put on hold for the first 15 minutes, then finally went to speaker phone for another 1 hour. No answer. I then unsubscribed the next month - exactly the way I did on my first attempt. I also called them. I was put on hold again forever and finally gave up. The charges still showed up on my bank statements.

People who are complaining really need to read before they place orders with a company they are unfamiliar with (always look up reviews of other people before ordering!). Fortunately, I follow my own advice and had a wonderful experience. The only reason that I didn't give it 5 stars is because it was kind of a pain trying to cancel my membership after I made my first purchase (simply because they try so hard to get you to stay). I also went online afterwards and logged in and chose the option to "cancel membership". A month hasn't passed yet, so I'm hoping to god that they don't debit my account after double cancelling it, but I'm confident they won't.

The items are garbage! I ordered once which made me a "VIP Member," which means they will charge you every month unless you skip the months. I had no idea what was going on until I saw the charges on my account. They would not give me a refund so I had to place another order to spend the "credit" on my account. I just cancelled! Stay away from this company!

I am always the person on the side of the "little guy" and rarely give corporations the benefit of the doubt, but I find it slightly absurd that this many people are posting consumer complaints about illegality, being robbed, JustFab losing customers, fighting 4-8 months worth of $39.95 charges, etc. Folks, this is a subscription website. It is the age-old format that magazine subscriptions and other such services/companies (Proactive, anyone?) have been using for decades. Once you sign up to receive something, you are defaulted to a monthly subscription until you say stop.

I created an account as well and did not fully understand how it worked. After realizing that I had been charged on my credit card for three months in a row ($120), I called and tried to cancel my membership. I asked if I could please get one month returned to me because I did not understand what I was signing up for. The girl cancelled one month's charges and I agreed to use my credits on my account before cancelling. When I called back to cancel my account, I was told that I wasn't allowed to cancel my account because by reversing the previous month's charge, I had agreed to stay on with JustFab for at least another month. Each time I called, I was on hold for 45 minutes or longer. Finally, I got through to someone in the next month and cancelled my account. Unfortunately, I am still being charged on my credit card even after cancelling my account. I am so frustrated and I would recommend that no one use this service. I even cancelled my credit card and got a new one, and they found a way to charge me still. It makes me sick to think that a company can do this to someone.

As everyone has said, it is not clear that you will be charged every month. You have to read all the fine print but they should be required to make it evident when purchasing. Furthermore, I have been unable to reach anyone when I call in. I just held for 24 minutes to be disconnected while trying to cancel. They will not allow you to cancel any other way. I will be looking in to opening/joining a lawsuit.

I can't believe I thought this company held true to their low prices and excellent service. I got charged for 4 months ($120!) on a site which I only bought one pair of shoes from. I was on the phone with someone for 20 minutes trying to cancel my membership because she tried to explain to me all these great deals that they had for members. After taking $120 from me, I don't ever want to trust or buy anything from a company like them. Sucks that Kimora Lee works with them. Absolutely absurd.

I was billed by JustFab even though I did not agree to terms and agreement and did not proceed with my order! I was looking to purchase some boots. I was going through the process of purchasing until the end when I read the terms to which I did not agree with. I did not click "I agree" and cancelled the order immediately, meaning I did not proceed with the checkout. They still charged me. Customer service there said now I have to send back the boots when I receive them and call back to get credited and cancel my account. I'm sure that will be a piece of cake, right? They bill me even though I don't finish the transaction, nor agree to the legal part, and it's my problem?! Do not ever shop there.

Like everybody here, they took money from me every month! I tried to call and I can't have it back. I am so pissed. I have other things to do than to go on that stupid site every month to skip a payment!

They are thieves! They are going to charge your account without you knowing! Who does that? As everyone else here, I was charged too. Their scheme of every 5th of the month that you have to skip, otherwise you will be billed, oh please! I can only be charged if I purchase something. This JustFab should be stopped! Anyone knows how to contact higher authority to complain this scam company?

Don't buy from JustFab, or they will automatically make you a VIP Member and then charge your credit card $39.95 a month. I learned this the hard way, and I am very disappointed. I loved the boots I bought from them, but I cancelled my JustFab account when I got an email saying I'll be charged $40 a month unless I continually tell them not to by the 5th. Plus, you have to call them to cancel and talk to a representative who will try to talk you out of cancelling. Very irritating. There are plenty of other shoe stores to chose from.

I am so happy to read that there are more people out there like me. I am fighting for 8 months of credits stemming back from 2011. I heard about these really cool shoe websites and visited JustFab because of Kimora Lee. I ordered a boot and found their shoes aren't comfortable, so I forgot about them and went on about my life. I checked months later to find that every month I was getting a charge for $39.95. I called throughout the course of last year, off and on, and I wasn't able to get the early credits credited. I am now at the stage of getting 4 months of credit with 8 more to go. I told them today that I am done with them borrowing money from me and I wanted it back.

They offer a great deal on their products for your first purchase. On their site it says, "Free to join, no obligation to buy." This is located under Member Perks. How is what they are doing free to join and no obligation to buy?! They are playing with words and not being honest to their customers. Because the next month, they charge you $39.95 for being a member! How is that a membership perk? In the fine print, they have you agree to the purchase, which I think most of us think it says if you damage it, you can't return it. But that is not what it is. I admit I was dumb for not reading the whole thing but this needs to be stopped! Something needs to be done so that no one else has to be scammed.

Like everyone who is complaining about this scheming website, $39.95 was automatically debited from my account on the 5th of last month because I unknowingly "forgot" to click "skip this month". I was upset but then I just thought I would wait for a sale because I know they occasionally have the "buy-one-get-one-free" sale. After putting 2 pairs of shoes into my basket, I went to check out and a message came up that said you cannot apply my own $39.95 credit for this sale. You either must pay $39.95 cash or use your "credit" for one pair. I am livid.

I had the exact same experience as everyone else. I ordered a pair of boots in October, got them on time and they were what I expected for $29.99. The problem was that I noticed on my last credit card bill that I had been charged by JustFab $40 in December and I had no idea what for. I checked my old bills and noticed the same thing happened in November. My husband called them and they told him he can cancel my VIP membership (needless to say, I didn't actually signed up for one) but that they already charged our credit card for January and that I will lose $120 if I cancel my membership now. I think that what we all need to do is write official complaints to the Better Business Bureau and to California's State Attorney General. The more complaints they get, the better the chances are that JustFab's license will be revoked. What absolutely sickens me is that their target group is obviously women with lower income and they are shameless about stealing money from them. I lost $120 and that is a fortune for me, a student with a part-time job.

No one reads the fine print(!) because no one assumes that a company is going to continue charging you $39.95 and notify you after they have charged you. People don't like to be charged for something without being told! They clearly are not paying attention to customer satisfaction because they need to change their policy. Never again!

Like many of you on here, I too had a similar experience with Just Fab. Their gimmick is the 5-day opt-out period, in which you are automatically charged $39.95 if you do not skip the month by the 5th. Sadly, a member is put through this vicious cycle each and every month unless you cancel your membership. Cancelling a membership is no easy feat either because you are required to call customer service to do this. It seems every time I have called to cancel, I am on hold for twenty minutes before finally hanging up. Then when I finally get someone on the phone, they try to convince me to keep my membership or a supervisor is always too busy to get on the phone.

I went on the website to make a one time purchase. I never realized that it was a membership and I was going to be charged $39.99 monthly. I called the customer service and was told that membership is free and that I was given the option to select what I wanted and I did not select any order merchandise, but I was still charged $39.95 every month after my purchase in October. I did not select what I wanted but was still charged $39.95. For what? I have no idea. This company steals from the customer. Be aware. Do not order. Please review every online website before you enter your debit card or credit card information and make purchases.

JustFab just does bad business and that's it. I bought one pair of shoes from them back in October because they were running a 50% off sale and the low price pulled me in. I had never purchased from their site before and never will again! It is extremely deceiving how they automatically sign you up for a monthly VIP membership that charges your account $39.95. I know I should have read the "fine" print better but I think they know that most people don't and that's how they get you. I buy a lot online but usually from reputable companies (Nordstrom, Amazon, etc.) and I have never had this happen to me.

Seriously, stay far, far away from JustFab. They make it nearly impossible for you to cancel. I bought a pair of boots on sale, figuring I could just cancel. Wrong! It turns out the only way to cancel is by calling a number. The first time I called, they were closed. Then before I knew it, it was the 6th of the month, and I had been charged $40. I called today to cancel, waited on the line for twenty minutes, only to be told that if I were to cancel before I used the "credit", I would be forsaking the $40. What?! What a horrible, sleazy service. And seriously, their selection is tiny, their styles lean towards trashy, and anything that's vaguely cute tends to be out of stock. Just stay away. It's not worth the hassle.

The owners of justfab.com are pretty dumb. I purchased once from them and I was actually satisfied with the product and shipping time. Then, they messed the whole thing up with their obligated "VIP" service. I saw it right away on my credit card the month after my purchase. I tried calling, emailing, and chatting. Nothing worked. I got billed again on the second month after my purchase. That was it. I called my credit card company, got reimbursed and cancelled my credit card. I'm angry because they have potential but now they are barred from my list of online stores. How stupid can you be to force your clients like that?

Well, reviewers, it's now 2013 and Ms. Simmons is still being allowed to scam folks out of nearly $40 monthly on what is probably an astronomical scale! I, too, was dumb enough to make a purchase from "Just Fab" back in the first week of December and now they tried to charge my credit card again when I bought nothing else! I guess we're supposed to pay for emails now. I really love the boots I did buy but not enough to pay for them forever. The complaints I've read are very true. I wasn't told of any monthly fee. However, I keep only one credit card for online purchases. I don't keep a lot of money on it, and I have text alerts set up to notify me of charges to it. So when they tried to get my $40, they got zip and I was alerted of the scam and promptly called their customer service and removed my subscription (that I never asked for in the first place). I think little Miss Lee should get a real job and stop robbing people!

I ordered two purses and a pair of shoes. I have not even gotten them yet, and I ordered over 3 weeks ago! I tried to cancel membership on the website, but since I am a VIP (like everyone else), I had to call the number. I tried last night, was on hold for an hour. I finally got through to someone early this morning. The lady just gave me the runaround (telling me I could not return items now that I ordered, how great the sales are, blah, blah, blah). She finally cancelled my membership. Do not join this shoe club!

If you want to cancel, you are required to do it by phone. I've spent several minutes on hold three different times before getting someone. And, because I have an exchange in process, I can't cancel without getting stuck with the shoes if they make another error. They will only accept returns from active members. The person on the phone tried to say that it was to make it easier on the warehouse. Don't insult me. It is quite obvious that it is part of their labyrinthine policies that keep you on the hook for as many months as possible. No matter how tempting the intro offer, do not join JustFab. You waste far too much of your time trying to cancel.

I made a purchase of shoes under two of my accounts there. I checked my bank account two months later and ** I was charged under my two accounts for two months - $39.95 each which made $160. I should have never spent $39.95 to be charged $160. First off, I didn't choose to be a VIP and they charge people $39.95 monthly for that? What a **. Second, they can't give people refunds because we agree the terms or whatever. They should have made clear terms where we can clearly see it. Who reads all those small lettered terms?

I admit I should have been smarter about making an online purchase and read all of the terms and service, which I usually do look up reviews. But honestly, all the ones I saw were quite positive but none really mentioned that it was a subscription service. No, I am not making a complaint about them charging me $39.95 for nothing but their misleading concept just like most of you agree upon and also their horrible service on the phone and e-mail. First, yes, they should make it clear to everyone that this site is a subscription site and constantly remind people through e-mail about opting out, which I was not aware of because of no reminder and the unclearness.

I canceled my account right after I ordered something because like everyone else, I had no idea that they charge monthly for buying nothing. The first person I talked to was nice and canceled my account with no problem. Then I found out I can still log in. Pissed that it wasn't really canceled but they canceled my order and I can't buy anything but it still said I was a member, I called to ask why and the woman was completely rude. She told me it's canceled because I can buy anything and kept avoiding my question about why it still says I'm a member. And then I asked to talk to a supervisor but she was just too busy.

This company is like a blood sucking vampire. They do not respond to email inquiries and they could not be contacted through phone call, which they said is available 24/7. Live Chat is always off. I am trying to cancel my VIP membership which I don't think I requested. Anyone knows the way I can make them to cancel my membership?

JustFab.com - Like others, I was unaware that this site charges your credit card a $39.95 every month for a 'VIP membership' from the moment you purchase an item. I have purchased a lot of things on the web over the years, but this is the first time I got suckered into something like this because most businesses actually want your return business. I don't think the folks at JustFab really care as long as you make an initial purchase so they can try to take as much from you as they can before you realize what's going on. I saw an ad on FB for boots for $39.95 and went to look around. They didn't seem to have a very large selection and it seemed like most boots were sold out in my size.

Don't become a victim of JustFab. They put in very fine print that you are left holding the bag if you don't purchase anything from them on a monthly basis and that they continue to charge your credit card for $39.95 every month. This is ridiculous. Their shoes are gross and too tall, stripper shoes! The bags are substandard and who wants to buy accessories for damn near $40 a month! Plus, when you call to cancel the account, you will be on hold for over an hour so be prepared to hang in there. I'm sure they're waiting for you to hang up and forget about the upcoming month so they can bill you that dreaded $39.95 but I'm going to wait them out.

I think giving JustFab one star is very generous. I have had nothing but a negative experience with JustFab. I ordered from their site once, three months ago and it has been a continual drag-out battle to cancel my membership with them ever since. Once you sign up, they will not let you cancel your membership and if you forget to log-on to their site and skip making a purchase that month, then you will be charged $39.95. You have to call their store to cancel your membership and I have been put on hold every time I've called for over an hour.

I'm a seventeen-year old girl who loves shoes. When I heard JustFab was having two for $39.95, I joined and purchased a pair of shoes and a handbag. The handbag was great; however, the shoes were too tight and way too tall. I no longer wished to be associated with them, so I added them to the spam list of my email account thinking that would be the end of my experience with them. Boy, was I wrong. Five months later, I heard they were having this sale again so I got on the website to see if there was anything I wanted. When I got there, they made me log in, and on my account profile, it told me I had five credits. I had no clue what that meant, but after some research, I discovered this meant my mom's credit card (I used her card because I'm 17 and I don't have one) had been charged $39.95 on five separate occasions! I was furious! I tried to unsubscribe online, but since I was a VIP, I had to call them to do so.

Swagbucks offered 1,015 swagbucks if you did a BOGO on JustFab for $39.95. I'd seen their commercials and honestly, I'd never really been interested, but I thought I'd take a look. I took the fashion quiz and got the pop-up about getting my first pair for $19.95. I looked around the site for a few hours. It took that long because every pair I somewhat liked (liked enough to spend money on) was Out of Stock. So I gave up on shopping and thought maybe I'd find something later I liked. Plus, I had a bad gut feeling about the company the whole time, just a sinking feeling.

JustFab are criminals. Their website is not selling products but collecting credit cards and debit cards. Wells Fargo denied my claims because they listened to this ** scumbag explaining that their customers signed up to their policy and bank has nothing to do with it. Life is so tough and it's hard to earn money. This ** JustFab website are professional criminals. I wish they are the ones who got massacred, not the innocent children from Sandy Hook Elementary School in CT.

I visited this website and created an account after seeing an ad on Facebook for "2 for $39.95 boots on JustFab.com." What I was really doing, unbeknownst to me, was signing up for a $40 monthly membership! After I bought the boots (big mistake not to do this before the purchase), I checked out some reviews I found searching on Google (the ones on their site are FAKE). I found out that I didn't really just buy boots for half off, I signed up to pay $40/month to shop on this site. With all the free shopping sites out there, who in their right mind would pay to use one?! Well one review on this website said that the customer called her bank and had the charges noted as fraudulent. So, I did the same thing. My bank refunded the charges and cancelled my card for me right away so they couldn't charge me a dime. Oh, and they will never answer the phone. Kimora, this is horribly deceitful. I don't know how you sleep at night.

I have been having the same experience with all these people here! Even returned products were not refunded. I have no products with me but they have charged every month. We need to sue this company.

Not so JustFab. This company is absolute **. They charge your bank account recurring. They refuse to give your money back and when you try to cancel your membership, they tell you that you cannot use the money they've already charged you - if you do cancel. Trying to get this company on the phone or online chat is ridiculous. The product quality is horrible. You do not want these shoes. Shop elsewhere!

There is a reason why 86% of the consumers ordering from JustFab are angry. The owner, Kimora, who is already extremely financially comfortable, thought it would be a great idea to start a cheap shoe company and scam consumers into thinking that, not only are they getting terrific shoes, but also charge them for using the site. My family does a lot of shopping online for convenience but never came across a website that charges a monthly fee for the sake of greed and with extremely rude and unpleasant customer service reps. While speaking with one of the reps, the rep decided to tell another employee that she is "ready to go off on this ** (which was me)" while I was sitting on the line listening.

Do not order from JustScam, I mean, JustFab! We ordered shoes, which are $39.95, and got scammed another $39.95 for membership fee that I was not aware of! Apparently, there is a scamming clause somewhere in the easy sign up. Why in the world would I want to pay $39.95 for shoes and another $39.95 just to use their site?! It's absolutely insane! I am contacting the media to have them do an investigation on these greedy JustFab owners!

Don't order anything from JustFab.com. They will take your payment info, will have some buried clause to sign to membership and start charging $39.95 every month. If you call them, they say they have very strict policy, can't refund money but will ask you to use credits and order something.

This company is a scam, horrible customer service, shoes are never the true size. I am currently stuck with 4 pairs of shoes I cannot fit, two of which I am still within its 30-day return policy but I can't seem to get a live person on the phone. When I reached what I thought was a live person, after being on hold 25 min., she asked me my first and last name 5 times. After getting frustrated, I stated that I've given her my name several times. This person proceeded to say some gibber and ended the call.

They will charge you $39.95 after the 5th of every month unless you log on to your account and skip that month. It is also non-refundable. Do not order from them!

Thieves! Do not buy from this website - they charge you by default $39.95 without informing you even (you can see it in the terms and conditions). Do not subscribe to this website. They are such unethical people ... They have charged me $120 so far and I just realized it. Arghh!

Like many others, I was fooled by JustFab. I purchased a pair of shoes on Oct. 9th, unaware that I was signing my life away to the devil. The shoes were subpar, but I kept them anyway and decided to cancel my membership. I just skipped the month of Nov. because the hold time was outrageous and the live chat is always closed. I made a note to call before Dec. 1st to cancel my membership. One November 30, I finally reached an agent, Jennifer, after holding for 45 minutes. She was nice until I told her I wanted to cancel. She then began hounding me trying to get me to stay.

They forced me to say, "I would give JustFab another try" to get my $40 back. What a scam. The person helping me talked so fast I couldn't understand her. Now I have to call back and cancel. I was on hold for 16.5 minutes. It's very frustrating. They wanted me to have a just fabulous experience. What the heck?!

Finally after almost 15 tries I was able to reach them, however, the wait times are insanely long and the song they play is so annoying. Please change that song.

Do not purchase. I've had an account since October and have been diligent about going online to skip months. I did skip my month on 12/3. On 12/8, my account was charged (unnoticed until 12/10). I spent 50 minutes on hold to never speak to anyone. I've been trying to live chat for the last hour (it didn't even open up until about 1PM). Just avoid doing business with them. Now I have to get a new debit card and have my bank refund me as I don't see them ever issuing me a credit or even answering the phone.

I'm definitely not the first to complain with deceptive practices of JustFab, just Google it and it pops. I should have Googled complaints before buying from this site and giving them my card info. Do not buy anything from this site unless you like to get charged a membership fee of $39.95 per month. Product quality is below par (well, it's cheap). Customer service is horrible - you can't talk to anybody even if they advertise a 24/7 live customer service. Bad, bad, bad. I have to cancel my card for this.

I called last month to cancel my account. The woman that I spoke with told me that I needed to use my credit prior to cancelling and then she apparently never cancelled my account. So again this month, I saw the charge coming through, and had to call to cancel again. I sat on hold for over 30 minutes. Then, they spent another 20 minutes arguing with me that I could not have called last month because no one made any notes, and finally I had to yell at the woman to just cancel my account. I was on the phone for over an hour before the account was actually cancelled.

I received shoes that were a whole size too big, and were poor quality that did not match the picture. Getting anywhere to cancel the membership is nearly impossible. The phone service are a bunch of people who hassle you. So I simply just delayed my membership for a month which means you will not get a charge. I still got charged 40 dollars and it wasn't even added to my account; it just went nowhere. I will make sure to spread the word of this horrible company. It's the worst ever!

I ordered shoes and did not read all the fine print. I will take responsibility for not realizing I would be automatically signed up for a monthly membership. However, it has been 3 weeks and I am still trying to cancel my monthly membership. I have called 4 times and have waited up to 30 minutes without speaking to anyone. I have sent 2 emails, which the website states will be responded to within 1 business day but have yet to receive a reponse. I skipped November without a problem but I skipped December as well but was charged anyway. There are too many other shoe companies out there to have to deal with the poor customer service of Just Fab.com.

I have been trying to call the company since November 28th to cancel my membership and then I tried emailing them several times. So yesterday, when I saw my account had a credit, I was like crap. I just went ahead and ordered another pair of shoes as a Christmas gift for someone since I know my cousin lost her money when she canceled. I emailed them three times today. Maybe someone in that company will contact me.

So, I remember very nicely I clicked the Skip Month button but they charged me on the 6th of December. I called them on December 6th after a hold for about 20-30 minutes. The lady told me this is going to be my courtesy refund as this was the first time I was requesting it. She explained how to skip a month properly next time and call them before 5th if I don't see Month Skipped written after skipping the month.

Does not deserve a star at all - Do not think about getting anything from there! You will regret it! This company is horrible. I was well aware of the monthly subscription and that you have an option to not be charged this month. I pressed "skipped this month" twice and they charged me and refused to refund. If you cancel your membership you lose your money; WTH?

I'm so disappointed in all the YouTube Stars who are endorsing this scam site. First of all, they sell extremely inferior quality items. Secondly, I've encountered so many problems just trying to get one pair of shoes. First, I ordered a pair of shoes - no problem. I got the shoes in a week. However, one of the shoes gave me a terrible blister and ripped my skin off. They let me return that pair of boots for no cost as it was not my fault the shoes had something in the stitching that cut me. So I did a live chat with one of their employees who happily obliged to my new order of a purse. However, they would not ship out the replacement item until they received and processed the return item. When that happened, however, the purse that was put on hold was sold out. So they cancelled the shipment and issued me $19.95 store credit. I paid $21.50 for my first pair of shoes because a tax is applied.

Avoid JustFab. I noticed so many people are super angry going through the same problem as I. We're all signed up for an unaware monthly charge. They are so tricky and will lose so many customers. Their customer service call center sucks **! I wish their business dies out because that's what they deserve for scamming people!

This website is such a scam! They charged me for $39.95 for buying absolutely nothing! Apparently, they charge you monthly to be a member!? First of all, this was never anything that I read while signing up! Not even in fine print! Their customer service is horrible. I've been calling all morning for about four hours now! Four hours and still no answer! I want my money back and I want to cancel this! Can anyone help me please?!

I ordered a pair of shoes from this JustFab site for the first time and I am very disappointed that they charged me an extra $39.95 every month unless I skip the month. They hide this information very well while being legit about it. No matter how hard you try, they will not give you your money back. I am a student, new to online shopping and am very angry that this has happened to me.

I was guaranteed a refund by this company on Nov. 6th and it is now Dec. 6th and they have yet to give me a refund! I called three times and they have yet to resolve this and they kept telling me it was my bank. Finally, I had my bank and JustFab on the line at the same time. The bank specifically told them it had nothing to do with them and just as easy as JustFab pulled the money out the account, they could return it just as easy! Now, they have taken the credit off my account but they never refunded me the money! So where exactly did my money go?! Scammers!

This company hides in the fine print that they will charge you $39.99/month to get "VIP treatment" unless you opt out within a certain time frame. When they ask you if you want to sign up, it does not clearly state that you will be charged the monthly fee. Instead, I discovered it when I checked my account statement. I had to wait for 15 minutes before my call was answered due to an "unusually high volume of calls" (which is "unusually high" regardless of what time or day you call), after which it took several holds and arguing to get the manager to refund my money. Then the product broke, just after the 30-day return period ended. All over the site, they advertise "free shipping and easy returns," but only for a limited period of time. Again, I had to fight to get my item exchanged because they would not refund my money (which they will only do so after charging a $5 "restocking fee"). These people have tried more than once to pilfer money from me. Do not shop with them. I feel like a fool for doing so.

JustFab is a travesty. It's unfortunate that innocent consumers who work hard for their money are being conned out of it, thinking that they are just visiting a shoe shopping site and making a simple purchase.

I ordered some shoes online on this past Sunday, and they sent me an email with a FedEx number to track my order. Well, the number did not provide me with tracking information. FedEx system stated that there was no information in their system. I thought "Hmm, that is weird because how can you provide me with a FedEx tracking number, but no tracking information?" The representative communicated to me that they ship the items to FedEx, who in turn delivers them to the post office, which will deliver my package. I have never heard of anything so crazy before in my life! So, I asked her, "So when can I expect my package," and she told that there will not be a delay, because she sees in her system that FedEx just hasn't updated their system with my items yet. I asked her, "After 3 days they have not?" None of this makes sense to me.

I wanted to cancel the membership I had created for me and my daughter because of a job loss. First, they keep telling me my last name was wrong (no, it wasn't. Thank you), then kept trying to talk me into staying. I finally just said, "No, please just cancel it and stop asking me questions." I received, "Ma'am, I'm just asking you yes or no questions. You could be polite and answer." You guys could stop with the 100 questions and cancel like I asked. I don't have money or a job. I was treated so rudely on the phone and they won't let you cancel online!

I was quite happy to see the commercial but never realized, as were many other unsuspecting consumers, that this was a membership site. Times are tough for all of us and I think preying on the innocent is wrong and diabolical. They don't tell you it's a membership until after you order and submit your credit card information. I was shocked and sick once I submitted my order to see that I would be charged monthly $39.95! Even if I don't buy a thing! How is this legal? Anyways, I immediately called (and waited for a rep to answer) on my cell phone for 45 minutes. All the while I am visualizing my minutes being sucked up by these swindlers! Not only are they basically raping my credit card, they won't be happy until they also take my cellular minutes!

After joining the website, I was never told that I would be charged $39.95 monthly if I didn't purchase anything. After being charged the first month, I spoke with one of their "consultants" who told me I only need to visit the site between the first and fifth of the month in order to waive the fee. However, after being charged a second month in a row, I come to find out that you need to select "skip the month," which is near impossible to find on their site. I have never been more dissatisfied by a company before. They abuse the relationship they have with their customers and have terrible quality products as well.

Yea, there is fine print somewhere on the website telling you exactly what they do (it is hard to find, trust me), but the inventory is of subpar quality and the customer service is terrible. They charge your account every month and you will quickly build up a number of credits that you won't even want to use because the selection is not great. And don't even bother trying to get a refund - no matter how much you complain or how unhappy you are, they will not give you your money back. You are just stuck buying something else on their website. Apparently at JustFab, the customer is not always right, and moreover, taking money out of your customers' accounts every month with poorly advertised disclosure, and offering poor quality merchandise, is completely ethical and considered good business.

I fully understand that these $39.95 charges are in the "fine print". Well, guess what? I never saw them. And come on, seriously, the best way to lose customers is to pull ** like this. This company is a scam. They will charge you $39.95 a month without your permission, and they’ll take your money if you try to return shoes. I had a horrible experience with this company. I bought shoes; they didn't fit. So I returned them, and they gave me a 'credit' on their site. After a long battle, I convinced them to give me my money back, which they did not even return to me in full because of "special charges". I cancelled my membership, which took about half an hour because they tried so hard to get me to stay with them (are you kidding?), and I am now considering contacting the Better Business Bureau.

I signed up for my girlfriend and didn't check my statements and skipped over her emails until today. What was a small purchase rolled over to over $200 that I would have spent on a better retailer like Aldo's. The shoes look cheap and aren't even that nice. I admit to not completely understanding or just skimming through the agreement, but didn't opt in to anything. Now someone said those of us who were charged are stupid, but on the other hand, this is not how you build consumer trust (by making a confusing and legal, but shady agreement that takes our money).

I had the same situation as most of the other consumers here. This company charges me $39.99 a month without my authorization. I brought two shoes from this company, and I returned one of them (because the heels are not balanced at all) a month ago but still did not get the refund. I was also so angry when I saw the charges on my credit card, because they did not even tell on application that they have this kind of monthly membership fee. So I called them numerous times, but no one was answering the phone! After I kept calling and waiting on their telephone line for 30 minutes, I told them that I want to get the money back and cancel the membership. They said that the money is not refundable and it becomes a credit! This is so ridiculous! I have my right to choose which company that I do business with, but not they! This is a horrible company that I never want to come back to again!

I am filing a complaint with BBB for JustFab's business practice. I had the same experience like most of the user reviews here. JustFab charges my credit card $39.95/mo automatically and tells me that money goes to a non-refundable store credit (which is equivalent to forcing me to buy stuffs from them!). I got my credit back and canceled my membership after an hour of conversation with their representative (not a pleasant conversation at all).

I just tried to cancel my membership and like the other reviewers, was not allowed to cancel until a million questions were asked trying to get us to stay. When I tried to say "No, thank you," the rep talked over me and continued to ask question after question. I got frustrated just trying to say a simple, "Please cancel my membership" and the rep proceeded to tell me to not yell at her as she is just trying to do her job. Um, I was not yelling at all, but was just a bit frustrated having to say "No, thank you" about 12 times before they would let me cancel! Do not give your money to a company like this, please! Horrible company!

My wife ordered two pair of shoes from them about 2 months ago. Not only the quality was cheap, we also started to see some unauthorized charges from them on our bank account. My wife called countless times, but these folks never want to solve the issue. Stay away, please. Our next step is to use the legal system.

I tried to cancel my membership. But after being offered a bunch of offers, I explained that I really wanted to go through the cancellation. The rep spoke over me and said that I had to listen to it all if I wanted to cancel my membership and that if I didn't have time for it, I could call back. How rude, especially after waiting over 30 minutes to speak to someone. I'm so happy I canceled, and I suggest you guys to buy your shoes from other companies like Naturalizer with more comfy shoes and better service!

I had cancelled my membership in September 2012 due to lack of work. I did the correct way of canceling the account then called by phone to cancel. All was good; they gave me a credit. I received the boots and I loved them. I looked at my statement for November and I noticed they charged my credit card at the end of October after I already cancelled and they tried it again in November. I had caught that one and called my credit card company to cancel the transaction in time. So I waited on hold for 30 plus minutes to get a real person. After talking to her and explaining I could not afford the 40 dollars a month at this time, which I already told them back in September, she told me, “Fine” and that I had a credit to use from the month of October, which was already off my credit card.

I had gone on JustFab to order from their 2 for $39.95 sale that I saw on TV. These people never mentioned their policy on TV or even on their website for that matter. Anyways, I got an email one day telling me I had 2 credits. When I went online to redeem my credits, everything went through smoothly until the next day, my father was pissed because he was just charged $39.95 for no reason. I was furious and decided to call JustFab, demanded a refund and the cancellation of my account. After keeping me on for half an hour, I finally got through to a representative. I requested a refund and she said she couldn't do anything because you can't refund a store credit.

Well, I had seen commercials everywhere for all of these cute shoes that I could buy pretty inexpensive. I'm a college student with a part time job on the weekends so I thought, oh buying a nice pair of boots would be a splurge on myself for the first time in awhile. Wrong! For starters, the package took a week and a half longer than it originally said it would but I didn't need these for anything specific so I remained patient. I was so excited when I saw that the boots had come in. I opened them as I ran up to my dorm room. Disappointment was written all over my face. I had ordered a light tan pair of boots that were shiny. The boots I received were more of a dull gray color. And I thought, "Hmm, this doesn't look like what I ordered." But when I tried them on, I figured, "Hey, I just spent twenty bucks on these. I may as well wear them occasionally and they aren't horrible." But they did look much cuter in the picture.

I ordered on Justfab.com, because of a $19.95 sale that they used to reel me in. However, it is now 11/12, and I just found out they have been charging my card $39.95 since 5/12. When I called, they said they can only refund me 2 of the charges out of 6 back. She insisted on me using them on the site. The shoes bought were unbalanced so I never wore them and I couldn't even sell them on Craigslist. I want my money back, plain and simple. I never checked any box, and I never read the reviews until now. Don't fall in this trap. This company is for sure a scam. Don't fall for that $19.95 crap if you want to buy anything on this site. Get a prepaid card. These are lowlife scam artists.

I was so excited to place my order on JustFab. I kept hearing about it everywhere, so before I signed up, I did my research. I was aware that it was a monthly subscription, and you have to hit skip, a month before a certain date, to avoid being charged. I was fine with that. I placed my order for one pair of heels; the shipping took about two weeks, in my opinion that was quite long. The shoes arrived; I was so disappointed with the quality. It did not even look like what it was listed. The sole of the shoes was poorly glued on; the seam on the quilted part of the shoes was coming undone. For $49, I expected a little more than that, not worth it one bit. I decided to get on the phone and call to cancel my service, not even looking to return or exchange, I just didn't want to be bothered by the company. I waited 30 minutes to speak to someone. I simply just wanted to cancel, the representative went on and on about how I could get a free gift, extra points, etc. I sternly said no. She gave me an attitude, and I had to wait about another good 15 minutes before she hung up.

I ordered a pair of boots for $19.95 and didn't realize until after they would charge me $39.95 every month. I called today to cancel my account since it wouldn't let me do it online. I was on hold for 26 minutes before I talked to a representative, and she wouldn't listen to my request. She just kept telling me about all the great deals and how I should follow them on Twitter. Finally, after 10 minutes, she said that my account was cancelled. When I asked for a confirmation number, she said they didn't do that. To verify, I could add something to my account, and if the order wouldn't go through, that meant my account was cancelled. What a shady company.

I wanted to get a pair of boots for my new job and joined JustFab to get what are supposed to be great boots. Well, I got the boots and only after I received them was I told about the $40/month fee. Screw that. So, I looked online for customer service information and saw a live chat option. I clicked it and waited. And waited. And waited. About 15 minutes into waiting for a rep, I called the number, leaving the chat open just in case. I waited 45 minutes for someone to answer the phone. The person on the chat ended up answering before anyone on the phone so I asked them about canceling my membership. "We cannot do that via live chat, you will have to call customer service." What? You can't ask for my name and address to confirm my identity over chat? I told her that I had been waiting for over 30 minutes for someone to answer the phone and the only response I got from Ebony was "Oh no!"

Being a VIP member has zero benefits! Every time you call to place an order or to try to return an order, you hold close to an hour! I have called the regular and the VIP lines and no answer! I think they have two employees! They also cancel your orders without giving you any notice! This is a terribly run company!

I have the same complaint like everyone here - they charge me every month of $39.90 without letting me know and without my permission! "After your first purchase, your membership will automatically be upgraded to our VIP status." That's what they told me. So what I've done and what all of you guys should do is contact your credit card company and report JustFab as a fraud and also to ask not to let them take any more money from your account! I report them, and now, they will be under investigation for fraud.

Please, please save yourself the headache. I wish I did some research on this website before spontaneously buying boots from here. This website is a scam. They automatically charge you $35 per month just to be a member, whether you click on the option of being a member or not. What kind of ** is that!? That's unethical! They cannot charge my card without my consent. Shady website! Do not purchase from them! Do not even make an account with them. Another thing, cancelling your membership is a pain in the butt. Customer service was non-existent. I was put on hold for 40+ minutes attempting to reach a live operator who could help me remove myself from this dreadful site. After being placed on hold for so long, I hung up. Waiting 40+ minutes for a live operator is just ridiculous. I just called my credit card company to cancel my account # and requested a new card. I hope this will be the end of my nightmare. I don't want anything to do with JustFab.com! This was the worst online purchasing experience I've had. I'm afraid to shop online now.

Just try cancelling your membership. Ha, the bulldozing you have to go through. "Well did you know this and did you know that? And you have unused credits and bonus points" and they go on and on and on. All while I'm saying "No, no, no. I don't care. I don't want your stinky, poorly-made, plastic shoes and bags. They are crap!" They still make you sit through, on my dime by the way, while they try to keep you entrapped. Ridiculous! Don't do it. This is an easy way for them to separate you from your money. I never once received an email telling me I could skip, but sure as hell get emails everyday (sometimes several times a day) telling me about this, that and the other cheap ** product they want to shove down my throat.

When I was signing up for the website, I was not notified that I would be charged $40/month. I found out about this monthly membership fee when it first got charged on my account. I called to cancel my membership and got my refund, but the customer service representative said I can only get a refund if I decide to stick with my membership. I agreed to stick with my membership to get my refund and decided to call later on in the month to cancel it. When I called later on, the lady on the phone was really rude! I was surprised at how rude she was. Clearly, JustFab cannot afford to provide proper customer service training to its so-called fashion consultants! After a lot of pleading from my side, she finally said "Your membership has been cancelled" and just hung up on me! I am going to warn all my friends from buying from this website. Hopefully, everyone who reads this review gets the warning! Do not buy from them! Worst experience ever!

I ordered a pair of Chessey boots from their site, received an order number, and was charged for these boots. About a week later, when I tried to see where my boots were, I saw that there was a "cancelled" note on my order. When I called the first time, I was put on hold for 27 minutes before I hung up! Then, I called the next day and was put on hold for 22 minutes, before I hung up! Then I tried their live chat, where I waited 6 minutes to chat with someone, and after every response like "What is your name," it would take them about 2 minutes on average to come up with a response like "Thanks for your response." The agent was of no help to me and informed me that I would not be charged for these boots, and that due to high demand, the boots that I had ordered and paid for were given to someone else, and that there was nothing they could do about it.

I ordered a pair of boots because they were having a special and I got them for $19.95. All was good so far. Then, I noticed my account was charged $34.95 because they have a membership fee each month. I didn't know this because I was never told or sent the email that states you can "skip" a month and not be charged. They refunded me, which is apparently something they don't do, and then when I called to cancel (so I won't be charged the membership fee), I spoke with a Josh and he was quite the d-bag. He kept telling me I don't' have to cancel because I was issued the refund, which is something they don't usually do and that I can use the rest of the month. I'm not making any more purchases or getting any more bogus membership charges, so I said I just want to cancel. He continued to tell me that I got the refund so there's no need to cancel. Freaking **!