JustFab Reviews

Justfab did credit my account for the $39.95 charged to my account and gave me a $5.00 credit for my inconvenience. I am happy with the resolution and if service continues to be this prompt and courteous, I will increase my star rating.

All I can say is what a disappointment! On the first day of December, I was incorrectly billed $39.95, even though I had plenty of time to still skip the month. Come to find out it was a "system glitch" and I shouldn't see it on my bank statement. Well it was and still is! And I am still waiting for my money to be released. So basically I have to wait who knows how many more days to get my OWN money back, that is if I do at all. To make things worst customer service was horrible. Made a call to the call center to only speak with someone trying to rush me off the phone. Never recommending or purchasing from them again!

As I mentioned before, they have a good selection and good prices but be aware it is a $39.95 monthly membership that you are automatically signed up for. Many people will not have an issue with this membership program, but if you are just looking for a one time purchase for let's say "Your Daughters" this is not the place to do it.

JustFab is a deceitful company. If there were a star lower than one full one that is what I would rate it. I am supposed to have until December 5th to skip the month. Why is it that you take out $43 on the 2nd of December? I called in and once again I get a generic answer "Rest assure your money will be back within the next 24 to 48 hours." And it was a "system glitch"... Do you think I was born yesterday? This company is a scam and this is the second time I have had an altercation. If I don't receive my money I will take legal action. This is just ridiculous. I'm canceling this stupid account as soon as I get ALL 43 dollars. P.S. You guys need to hire people with sense at the call centers. Thanks.

After seeing adverts on TV I decided to try Just Fab out for myself. Well I couldn't have been more disappointed. They decided to take 70 pounds out of my account even though the total was 35! I would not have know this if I didn't check my bank account online. And did they tell me about this mistake via email.. Phone call? No! After waiting on hold for 20 minutes I am furious with the fact that they didn't even apologize and said it was just a "mistake" and the money would take 3-5 days to be back in my account. I hoped they would offer me at least an apology. I will never use this site again!

I made my first purchase last week and got an invoice of $19.95 by email, but yesterday, I checked my bank account and I was charged $19.95 plus $39.95. I really want my money back. I am not even looking forward to getting my boots anymore. I will return it right away. I will never buy from you guys again!

I don’t want to make this too long cause I’m probably wasting my time typing this. I signed onto JustFab because I found out through Pinterest that they have wide calf boots. So on Oct 29, I signed up and there was a promo that popped up. It said if I ordered within 24 hours, it'll only cost $19.95! So of course I looked through the wide calf boots and ordered a pair. When the boot came in, it didn’t fit (problem #1) and my bank account was charged $34.95 for VIP, which I had no idea I even signed up for (problem #2), and because of the charge I got over drafted in my bank account (problem #3).

JustFab is awesome and great.

I love JustFab. They’re great. I would definitely recommend them to my family and friends.

They refunded my money and also closed my just fab account. I am glad they were able to fix this issue.

I wish I had read the Justfab reviews before making my order. I have looked at the site many times and decided to make my first purchase yesterday on November 30. I became a VIP member upon making my order, which means I will receive special picks for my style each month. No problem. I have until the 5th of the month to opt out of making a purchase or I will automatically be charged $39.95. Not a fan of this idea, but I can do that.

Let me start with the good; I love my boots and bag. While it is not phenomenal quality, it is absolutely worth more than the $19.00 I paid for the shoes and $14.00 I paid for the bag.

I have been receiving emails from JustFab for newly a year. Last night (taking advance of Black Friday), I decided to treat myself. I had spoken to my sister about the order and she was explaining to me the issues she was having. I decided the boots I ordered would not be worth it. I woke up this morning and decided to go online and cancel. While waiting for the website to come up, I decided to look up the reviews on JustFab. Not good. Most complaints was on cancellation. The website did advise to contact them via phone. When I called, I spoke with Joseph. Joseph was rude and unprofessional. I have worked in customer service for over 15 years and I have come to realize it is not for everyone. Joseph kept cutting me off. Then he told me not to be rude.

I came across this company while browsing the internet a long time ago and have been a JustFab member since 2010/2011 right after it first started. My last purchase was a pair of boots and that was four weeks ago. I like the personalized style and that it was easy to shop and they are cheap. It’s a good shopping experience… and pleasant customer service!

When I first started looking at their site, they had really, really nice shoes. Their styles have changed over time, but I think they have some of the best shoes. They fit the best and more true to size than any site that I’ve purchased from. Usually, when I order from them, I’m pretty sure that when I get it home, that it’s going to fit me and they do! Plus, they have great purses too. I love their purses! And to top it all off, their customer service is really good! I’ve been a member of JustFab for a couple of years now and I’ve never had any problems with anybody being rude. If I need something, they’re usually right on top of it. They’re great!

I thought I canceled the membership in Sept. but apparently not since I was charged in Oct. I called and spoke to "Ronald" who was rude and sarcastic... "Shame on Me" for not knowing I cannot cancel via online. You have to call them. That's because they harass you on the phone by trying to sell the products and membership. Finally, he said I would receive a credit within 5 business days. Guess what? Not only did I not get a credit but another charge! I called and spoke to "Arthur"- who was clueless.

Everything I clicked on on their website was out of stock. There was no boots I actually liked that were in stock. I ended up going on Amazon to pick out a pair of boots. JustFab is a shoe website. You think they wouldn’t have 75% of their boots out of stock? UGH, so annoyed.

I let my daughter order a pair of boots online with her money in my account (she is under 18). She picked out the boots on JustFab, started to order them, page asked if you want to VIP member. She hit no, then the page asked, "Do you still want the boots" - she hits yes. Now I'm paying for VIP membership which she had no clue about, and which I don't want. Fine I call about them, about taking the $39.95 out and tell them I don't want to be an VIP member. Just want my money back. They told me it would be back in my account in 3 to 5 business days. 20 days later, it still is not in my account .

Our experience with JustFab is fine. I heard about them from a friend and have been with them for a couple of years. The quality of the items are okay. You get what you paid for. You only pay $40 for a pair of shoes or $30... They are good for the money. Most of their shoes, 90% have fit me. I can’t really complain about the shoes for the most part. The main reason why I chose them over a different online retailer is the price and the assortment... It’s the different assortment and the types of shoes basically and the feel that they have. It’s a good company. I don’t have any problem with it.

I bought a pair of boots on the JustFab.com website that I was happy with. Unfortunately, I will not purchase any other products from this company. When my boots came, a notice in the mail came explaining that I was a VIP member, and my account would be charged $39.95 a month, if I did not "skip" the month by the 5th of each month. I was not aware of this before I made a purchase. The notice also explained I could cancel at any time. I have called three times to cancel my subscription, and three times, the customer service reps have told me they will send a computer-generated confirmation e-mail within 24 hours. I still have not received a confirmation e-mail, and I am worried they will charge my account. I don't like being lied to, and I do not recommend this website.

I wear my JustFab shoes to work. I work in retail and stand for about 4-6 hours a day, my feet not stay gorgeous but also very comfortable all day!

Even though I did receive my money back it took awhile and was a hassle. I have upgraded my rating to two stars.

I was online Googling and found JustFab because I like shoes. I don’t necessarily want to pay $200 or $300 for shoes that I have. And they lasted about the same as a $40… so it doesn’t really matter with women and shoes. I learned that I can get a couple of pairs of shoes every month and my husband won’t complain. I chose them because of the price and it’s way more fashion forward. You’ll go into a Macy’s and all the shoes happen to be our favorite shoe colors - black and brown. Like, “Hey, I need some more color.” And so they’re way more trendy.

I had a gastric bypass. I lost over 200 pounds and wanted to try out wearing heels. I got into that and I love them! I signed up with JustFab because of their selection and the heel height and then the platform. I can wear like a 5-1/2 inch heel as long as they have almost a two-inch platform.

So I decided to cancel my membership. I did not see any shoes that I wanted and I still had one credit to use. I was able to find the cancel membership form which said to call and cancel. I called to cancel and after being on hold for 15 minutes, I told there was no way I could cancel before using my credit. If I cancelled then, I would forfeit my credit. So I found a pair of shoes I wanted but the shipping address I had on file was for my mother (I had sent her a gift). Once I realized it I called JustFab and was told they could not update the address for my order, that they would have to cancel it and start a new order. She said the boot I wanted was no longer available and did I want it in another color. (Absolutely Not). I logged back in myself and found that the boot was still available. I tried to order the boot but it would not accept my correct address and would not allow me to modify the address. The address I was given at check out was different than the one on my profile. I HATE this company so much I might just cancel before I find something, 40.00 well spent to be rid of them.

I bought a pair of shoes for the first time from JustFab last month for $19.95 because it was my FIRST pair. There was absolutely nothing that told me I am going to get charged $39.95 every month unless I "skip the month". I called customer service today and the foreign lady just kept telling me my money can not be refunded and I insisted on speaking with a supervisor and she just ignored my request trying to show me other offers I can buy with my credit. I am disgusted because I am a college student that just needed a pair of boots and I chose this site to buy them and it went from a $20 pair of shoes to a $60 pair of shoes. I am now negative in my account because of this. I was definitely planning on buying another pair when I had the money but now I WILL NOT come back because I have been robbed for $40. I will be calling again.

I was a member of ShoeDazzle which is the same idea as JustFab, and I am involved in a Facebook group of women who are members of both. So I signed up with them for some variety. I’ve been a member for around 2 years. The last thing I bought was a pair of Ombre skinny jeans. Everything that I’ve ever purchased from them was always amazing! There was just this one time that I was unhappy with something and it was over a year and a half ago. The shoes were very small and even when I went like a size and a half up, they were still very small. Everybody was extremely helpful and the only time I’ve really ever had an issue, they were amazing. I’ve recommended them to plenty of people. And the members have got to have kids, too. So my daughters are clad in Fabulous clothing as well.

I signed up with JustFab because they had a really good membership reward program. In the early days that was really good. I’ve been a member for 2 years now. The selection of items is really good. My last purchase was months ago and I got a pair of boots. The quality is pretty good… it's worth paying for it. It’s Fabulous!

I have been with JustFab for over two years now. Every experience with them is easy and fun. Their product is phenomenal quality for the price, and now that they have added the Luxe line, there is a separate quality and price point available. The customer service is friendly and helpful and takes care of any issues very quickly.

I saw JustFab through a magazine. Back then I liked the free shipping. It was one price and they had a pretty large variety. I’ve been with them for 3 years or more. I buy boots and shoes from them. I like the ease of using it and then making the selections.

I had a great experience with JustFab.

I’ve looked at Shoe Dazzle and happened to like JustFab better. I love their products. They have all kinds of stuff. I think they have better things. And their search function is really great. You can narrow it down by style, color and size, and it’s really amazing! You can get just what you’re looking for. I love everything I’ve gotten from them ever! And I’ve been a member for 4-5 years. I like that they have selections for me every month. I can look at it based on what I bought before and the questions that I answered when I signed up. You always get them really close and if you don’t like them then you say “provide me with selections”, and you get them the next day and that’s really nice, or you can just look at everything.

I found Just Fab online and purchased initially because they got a promo. The site is very easy to navigate. I’ve been a member for a year and a half, and my last purchase was a pair of shoes. The quality is good.

I’ve been a JustFab member for over a year. Last month I bought a purse. I purchase there every month. I’m happy with everything I’ve gotten from them and when I’m not happy, it’s easy to return. They’re efficient, and the site is easy to navigate. I recommend them all the time.

I like that Just Fab were tailoring each month to selections for your taste or preferences. They were sent to your email. Just last week I made my purchase with them. I got a pair of jeans and boots. It came very quickly and I was satisfied with what I received.

I highly recommend JustFab to my friends and family.

I learned of JustFab the 2nd month they started. I have a shoe fetish and just found the website by accident. I probably was one of their first customers. It has been 3 or 4 years. The shoes… such beautiful styles and different variations - boots, mini boots, short boots, peep toes and I think that’s great! I probably have 150 pair of shoes from Just Fab. I’m an elite member and when Kimora took over, it made it even better. I wish they have more boots but they’re great. Just last month I bought 2 pairs of shoes. It’s just I had to send them back to exchange the sizes. I wore a 7 and a half. Some 7 and a half are size 7 and some are 8, so you got to do your way around in them. I have recommended Just Fab and there are 2 of my other family members that use them. If I could get a little note from Kimora, that would be even better.

I'm happy with JustFab.

I heard about JustFab on TV. I like some of the shoes that would come up so I purchased from them. It was easy to find what I was looking for. I’ve been a member for 2 or 3 yrs now. My favorite thing about being a member right now is the price. The jeans is the thing right now, the buy one get one half off. It was last week that I purchased the jeans. Everything was good except for one pair. But other than that, I like the cost and quality, and it’s easy to make a purchase.

I have been a customer of Just Fab for about 3 years now and LOVE all their products. My boutiques for the most part have been spot on and I love the fact that I can ask for more if I need it. I have not had any problems w/ the quality of the product and their customer service is amazing when I need them. I was aware when I signed up of their 39.95 monthly fee and the option of skipping the month to waive that fee. I did read the terms and conditions when I signed up and was fully aware of the options and my experience with them has been nothing short of amazing!

About a month ago I ordered a pair of shoes from JustFab. When I received them they were too big. I sent them back and requested the correct size. A few weeks later I realized that I never received the new pair. I went to JustFab.com and it said my order had been canceled. Yet I had never canceled it, nor heard from anyone that it was canceled. Along with the cancellation of my order, I noticed a charge on my card of $39.95, even though I had not purchased anything else. I called the number that JustFab has on the bottom of the page, and waited almost an hour for a response. When someone finally answered, they had such a thick accent I could barely make out what they were saying to me.

I have had an open case since June 2013... For some reason, even after giving the agent who was supposed to refund the 6 charges of $39.95 from 2 of my debit accounts my debit card numbers, they only processed one. The reason.... I used 2 different phone numbers!!!!! How ridiculous, I thought! Anyway, I have my fingers crossed that someone from "upper management in billing" will process the refund back to me. After reading all the complaints, I think JustFab should make these charges more obvious. Right now, it seems they are 'thriving' on taking advantage of customers that don't see the statement that says they are signing up for a 'membership'. Come ON, Kimora Simmons, am sure you would have better ratings and more return customers. PS, the shoes are not too bad, so focusing on being more open with the charges will go a long way!

As I have read other complaints, I just experience the same thing, with a guy whom you could barely understand and who I had to argue five times that I did not want an account or to be even associated with JustFab anymore. He finally agreed to refund my money and cancel my account but not before throwing in some extra information that I did not understand because he did not speak English.

They take money from your account every month automatically even if you don’t make a purchase!!! I called to cancel and they DID everything to make me use my points and not cancel after telling them 3 times I wanted to cancel. I had already called the previous month to do so and they never cancelled so I got charged again and they didn’t want to return my money!!! Their stuff is also not as nice as it seems online; it’s all very cheaply made and won’t last! Horrible! Horrible!! Horrible!!!

I ordered my first pair of shoes from JustFab; they did not fit! They would not let me return them or exchange them because of some ridiculous first time offer or sale rule. Why they couldn't exchange them for something at the same price that I could fit is beyond my understanding because they were not made just for me! So after this matter, I wrote to them and told them I no longer wanted to have anything to do with them, close my account and do not send me anymore emails. They continued to send me emails and then took money out of my account that I did not authorize them to take out. I have emailed them at their contact information with no results. I will not stop contacting them or whoever else I need to contact until I get my money back.

You have no option but to create an account, so I did and I placed an order. Then I received notification that you get charged automatically and can only skip months or so long. As there is little selection for me, I IMMEDIATELY emailed to cancel my order on their site. I then also email a Second time the next day to ensure of the cancellation. I then received an email that my order shipped? I called them and asked why, I had contacted them twice to cancel. They told me it was too late as it shipped, and I can't cancel my account or I can't return the item - which I didn't want and they shipped in error. Did I mention I sent 2 emails to cancel that were ignored? I have been charged on my credit card and will be stuck with restocking and shipping costs and then I can only hope I can actually cancel the "VIP" I didn't want!

I have been a member of JustFab for about 3 years now, and I LOVE shopping on their site. Like many women I have a guilty pleasure of loving shoes, and one of the main things I love is the huge variety on the site. I am very busy with my work life, so I rely heavily on shopping online...A huge perk of JF is the free shipping and exchanges! Anytime I have a shoe that just doesn't fit right I just zip it on back for free, then take my choice of another one.

I recently purchased a pair of boots from JustFab.com. I do not regularly online shop and purchased the boots in good faith. This was a mistake. Not once during the purchasing process did it CLEARLY state anywhere that I was consenting to paying $39.99 every month unless I went on the website between the 1 and the 5 of the month to "skip" the payment. When I noticed the charge to my account I called immediately thinking it was a mistake and that it would be easily refunded with a quick resolution. I was wrong once again.

Three years ago while surfing the internet, I found JustFab. I seen that they were a shoe club (with cute shoes) so I instantly signed up. After my first purchase, I was hooked. Their products are trendy, stylish and a great quality for the price. Every 1st of the month feels like Christmas when I log in to my account. I get so excited to see the new shoe selections. JustFab is an awesome company and I have had nothing but great experiences dealing with them. I will be a loyal customer forever!!!!!!!

Still not happy with the process and the customer service. Just glad it's over now.

JustFab did credit back my account and canceled my membership as requested. Because they were timely in these things, I have increased their star rating to 2. But I cannot increase it further as it is completely unacceptable that I had to go to this length and use a 3rd party comsumer affairs website to lodge a complaint as they did not allow me to do so directly with their sales associates.

It was £105 not dollors but I assume that was a typo? Your response has been very helpful, therefore I will reconsider my rating. However it's seems to me that nothing is being done to resolve the underlying issue of customers being mislead by your website, as I have read many similar complaints to mine.

I can confirm that I have since received my refund from JustFab and I am impressed with how quickly they resolved this issue. Although my overall experience was not the best and comments in my initial review are still valid, I am pleased that JustFab have responded to my review and taken my criticisms and experience into consideration. If you wish to purchase anything from JustFab just be careful and read all terms and conditions before.

I thought that this was going to be a really great deal. Boy was I wrong! After I placed my order with Justfab.com I thought it was going to be a quick order and I'd have my shoes in just a couple of days. Well after waiting 12 days they finally arrived. I tried them on and wasn't happy with one of them. I figured "Hey I'll just return one of them".

I cannot begin to tell you how happy I am to be a JustFab customer! I am a confessed shoeaholic and this is the best thing for my addiction!! The selection is amazing and the customer service is stellar! I've only had to return a pair of shoes once, but the CSR that helped me was so patient and helpful. It made the experience a joy. I would HIGHLY recommend JustFab to anyone who loves shoes and great service!

I became a member with JustFab about a year ago. I didn't really understand how their system worked at first until I noticed a charge from them on my account one month. I got that amount credited back no problem due to my ignorance on how the website worked. Once I got the hang of it, I ordered shoes and a clutch. When I received them, however, the shoes didn't fit and the clutch was more like a purse. So I returned the items no problem, JustFab even provided the shipping label. I was planning on just switching the items for something else so I picked the items I wanted and called JustFab to change the order. They changed it no problem. About a week or so later, I notice on my account that the new order was cancelled so I called them. I got disconnected with 3 agents before I finally had someone on the phone long enough. They told me they didn't have any of those items in stock so they cancelled the order. They didn't bother to call me or anything.

I joined and placed an order with JustFab for about 5 pairs of shoes/boots. It said it was pending. I ordered some new clothes to go with them from another online shopping channel. I was excited and waited. 6 days, 10 days, nothing. I do not get an email or anything, just my inbox flooded daily with Just Fab emails (which were supposed to come once a week) and were getting annoying, but I was waiting for confirmation that the order was on its way.

The first problem I had was that they didn't send me a message when it was near the time they were going to take money from account so I couldn't skip the month. Then I phoned up at the ending of OCT and told them to... deleted my account. Then they took money out of my account on the 8th Nov when I have already closed my account. They better give me back my money. I'm never making an account with justfab again. Waste of my time.

Unable to cancel my account due to the phone number provided. Hangs up on you or tells you to call another number that is a phone company site. Scam!!! So guess what, I cancelled my credit card. This site is a complete joke and I hate playing games.

Last month I decided I no longer wanted to have to skip every month so after my first month I went ahead and skipped the month then canceled my membership online. This month my account was charged, only to find out I had to actually call to cancel my membership. Is there anyway I can get a refund? I don't need nor do I want the credit. My friend's purse she ordered broke the first day she used it and the shoes I ordered were stolen so I can't even say anything about the quality of those. Just fab, please change your options so you can ACTUALLY cancel your membership online rather than just putting that option up and nothing going through.

I was immediately drawn into the 'half price for your first pair of shoes' deal. You are forced into creating an account with them to make an order. I paid £17.50 for a pair of shoes that were worth about a fiver. The quality is pathetic, and the fact that everything else is 'only' £35 is ridiculous in itself as the shoes are so cheaply made! However the worst was yet to come. 4 months down the line, while checking my emails, I saw I had 4 receipts for payments to JustFab. At first I thought my account must have been hacked and that someone was using my bank details! But after a quick search about this issue, I noticed that so many people had the same problem.

That almost all of the people on here giving this company one star are people that failed to read themselves!!! How can you come on here and give a company one star that clearly states once you purchase a pair of shoes you are agreeing to a monthly $39.95 a month to be deducted from your account unless you opt out. That isn't Just Fab's fault, that is YOUR FAULT for not reading clearly and doing what YOU are supposed to do. In this "fail to take responsibility for one's actions" society that we live in these days, I am not surprised. Read folks BEFORE YOU AGREE TO THE TERMS AND CONDITIONS... I wouldn't refund you either. YOU FAILED TO HOLD UP YOUR END OF THE BARGAIN WHEN YOU CLICKED I AGREE TO THE TERMS AND CONDITIONS!

They have a really nice selection of shoes, handbags, and accessories. But overall the quality is really poor. I bought a few pairs of boots from them and they were all falling apart after a few wears. The first to go was the buckle/clasp that keeps the boot strap held in place. After that, rhinestones started falling off. Very embarrassing when you're in public and your shoes are falling to pieces bit by bit. I will not be purchasing from them again.

I love the company!! To me, shoes are accessories. I can't wait to get my emails with what is new. The site is easy to navigate. The quality of the product is always topnotch! In the past, the pictures did not always depict how awesome the product is. However, I have not had that issue lately. I highly recommend JustFab and proudly accept the role of ambassador! Thank you for giving me this awesome opportunity! I am known for my shoes at work, family functions and church. I even give JustFab shoes as gifts. I am a walking JustFab advertisement. I have returned one or two items, due to size issues when purchasing as gifts. However, the process was smooth and easy. I have been a member for a long time and plan to continue as long as the quality continues!!!

I went with JustFab because it was interesting and at that time there was new customers 20% off. I’ve been a member for 2 and a half years. The special is a big help. I like their variety - they sell a lot of different things - the shoes, purses, and jeans. I got a pair of jeans, two pairs of shorts (one for me and one for my daughter) and then 3 pairs of shoes. I love the jeans… I wear them a lot, more than the shoes. I would definitely recommend JustFab.

I ordered boots from this company only because they were buy one get one free. It took over a week for my order to arrive and the boots were cheaply made. I kept the boots because did not want the hassle of returning them. I received an email on November 6th that said I had credits to use on my account. I was at work so I had to make time to call the company and let them know I did not want the fee on my card. I contacted the company and was told that there could not be a refund provided for the credits. I looked at the terms of service and it is stated that credits have no cash value, but nowhere does it say no refunds. No cash value has no meaning to anyone but no refunds does. Also, I went to the Shoedazzle website and while looking over the information, it was plain that you are billed $39.95 per month and I did not purchase anything there because of it.

I purchased a pair of shoes in June. They took a week to arrive only to be too small. I was not willing to purchase another pair of shoes from that site again. I checked my account in September to realize they had been taking, withdrawing £35 out of my account every month. On one occasion, they took off £70. Immediately I rung up Justfab to speak to them about these withdrawals. After about 45 minutes of asking to be refunded, they finally refunded me only after I agreed to stay a member. I called again in a couple of days later and cancelled my contract after a very long talk with the company. I checked today and realized even after cancelling my contract, another £35 was taken out last month and this month. I have had to ring up my bank in order to cancel these unauthorized withdrawals...Company is a complete scam! Never again!

JF is one of the most incredible sites I have discovered. I have been able to build a beautiful shoe wardrobe at an affordable price. The shoes are of great quality, always fashionable and easy to find. It can be quite addicting especially for the price. I have a hard time shopping for shoes anywhere else but JustFab. All of my new shoes in the past year have been from JF.

After my difficult experience with JustFab they had finally come through with an email and ended up refunding my charge. They took me by surprise by their consideration and they emailed me back right away. They also took me off their membership list and resolved all issues that I had.

After writing this review, I was contacted by the JustFab who agreed to refund the $39.95 charge. The credit just appeared on my card. While I'm disappointed that it escalated to this extent, it is refreshing to see a company that is monitoring consumer complaints and making an effort to resolve them.

I guess I can blame myself for not reading the fine print which is included in everything that's too good to be true. After making my first purchase from JustFab about a month ago, I noticed just two days ago that I was charged $39.95 again. Once I contacted JustFab, thinking it may have been some mistake, they explained that it was stated in the terms with my first purchase that I was a VIP member, and I would be charged this just for not logging onto my account (apparently made my them) and skipping from purchasing anything.

I first heard about JustFab through email years ago. I’ve been a member for years, can’t remember how long. There are a lot of shoe companies that I like and I’m very picky. JustFabulous used to have the hats, scarves and shawls. I get so many compliments on them, but they don’t have that stuff no more. But they have great stuff. And they have VIP perks - you buy a certain amount of things then you get an item free, full price. I like the different designers. I love the company! I just wish they would have more. They’re just fabulous! Actually, I donated and gave away so much stuff. The people who I donated and gave the stuff to actually loved it and loved everything I gave them.

There is nothing that frustrates me more than when a company can not fix their faults... I had purchased two pairs of shoes, when I had received them I thought they were such cheap quality - when I had called to process the return, they had said they would hold the items I had selected for the exchange until they receive the product and then they'll ship them out. For 5 days I was waiting for my account to show Received/Shipped - one of them got shipped out and the other got cancelled because it got sold out. WAIT, WHAT?! You promise that the item will be on hold until return is received and then you cancel because you sold out?!?

I've been a member for about 6 months now & I've got to say I love JustFab. I've purchased 2 purses & 4 pair of shoes. All of the shoes fit perfectly & the boots are exactly what I wanted. The orders are delivered quickly & always exactly what I ordered. Also love the samples thrown in. My only complaint is I didn't get any samples with my last order. Keep up the great job & I'll continue to tell my friends about your company.

Aggressive Marketing. Worst customer service. I had to talk with 4 people to be able to cancel my account and buy a pair of cheap looking shoes instead of losing my money. Worst website to buy shoes from!

Ordered a pair of shoes for an occasion. Knew straight away by looking at the shoes one shoe was faulty. Could not be worn as the heel was ready to come off. It bends and is not in the correct shape. It is off balance, the heel would break straight away if worn. You can also see at the back of the heel a gay where it looks almost like white tape is holding the shoe together. Also this shoe is a different size from the other shoe. Very unhappy customer.

JustFab has quickly remedied the situation. I appreciate that, but it would be nice if there was a better way to make the monthly membership fee more obvious to people at sign up.

I have been a Just Fab customer for several years now and have amassed an enviable collection in that time. With so many on trend styles to choose from every month, I have no problem finding something I love. And I have never had a problem skipping the month if I was not ready to buy. Easy peasy, effortlessly chic!

I have been a member of JustFab for almost 3 years, and in that time, I have had very few problems. If you thoroughly read and understand the terms and conditions before committing to purchase or membership, there are no surprises. The occasional shipping or quality mishap arises, but that is true of ALL companies, and is generally a simple fix via LiveChat, automated returns or Customer Service. I may not purchase every month, but when I do, I am confident of the quality of my treatment.

My daughter went on JustFab website and wanted a pair of boots from this company which I purchased for her.. HOWEVER, today she received an email that my credit card will be charged if another purchase is not made every month!! This is a legal scam and this obligation to purchase was buried in terms and conditions and nowhere stated on front page of website. I have lost faith in this company and have cancelled my "membership" today which is November 8, 2013 at 3:59pm. Shame on them....

I went to go order a pair of boots that looked decent, and after I entered ALL of my information including my Credit Card Number, they informed me that the shoes I wanted to purchase were not longer available. Incredibly shady to have a consumer enter their Credit Card information then claim to be out of stock. What a horrible business! Hope they have common sense and do not use my card for anything. DO NOT BUY FROM THEM!

JF offers great quality and fashionable style for a great and reasonable price. Their team members are truly awesome anytime I have needed to contact them. Been a member for about 4 yrs now and my collection grows every day. The best thing about JF is they make you feel like you as the customer matter to them. How many companies care?! JF most definitely does!

I have been a member of JustFab for over three years, and have recommended this company to everyone. JF has grown exponentially over the years and the quality and variety of their products keep getting better. It is disappointing whenever I run across a poor review of this company -- the monthly subscription model of online shopping is not for everyone and the majority of poor reviews have come from consumers who did not take the time to educate themselves on this model. Whenever finances are involved, an educated consumer should take responsibility for their actions and not defame a company which has been honest and forthright from the get-go. Not once in my 36+ months of membership have I ever been wrongfully charged nor been less than satisfied with my shopping experience. JustFab truly lives up to the claim its name puts forth.

So I purchased shoes from this website for my girlfriend. It read 50% discount on your first purchase (which they did give, thus the one star I have to give them). In a tiny font, in their terms and conditions, they mentioned about $39.95 monthly charges. When I call customer care, they tell me about this VIP membership. Fair enough since I did agree to terms and conditions. Customer care mentioned that they send out reminder emails every 1st and 5th of the month, which I did not receive (why am I not surprised?). So long things short, if you feel there is just a 50% discount, that isn't the case, it came to be at a price. Be sure you are aware of those extra charges before you order anything from this website. I was ignorant about it, but I really hope that at least one person reading this review will not make the same mistake I did.

I've been a customer of JustFab for over two years and in my experience this has been the most enjoyable experience that I've had with a company - ever. The terms and conditions are very precise and easy to follow. I've had very minimal customer service issues and in my experience when dealing with customer service I've dealt with highly proactive individuals. I thoroughly appreciate the fashion forward products which keep me on trend while on a budget. I love logging into my customized boutique and seeing new products!

I have been a consumer of JustFab for about a year now and I cannot be more pleased with the quality and price of the items they sell. I love a bargain and customer service is very important to me and the representatives that I have dealt with were courteous, friendly, knowledgeable and very helpful. The selections that are sent to me in my boutique are great; the stylist really listen to what I like. I have had no problems with skipping a month or making a return. In fact, I have had no problems with JustFab at all!

I have been a customer of JustFab for nearly two years and have never had anything but stellar experiences. I have purchased shoes, handbags, jewelry, denim, & sunglasses and have been satisfied with each and every purchase. Even if the item arrives damaged or doesn't fit quite right, JustFab's 30-day return policy makes returns and exchanges super easy and convenient over the phone, on the JustFab website, and with Live Chat.

I purchased a pair of boots from this website and was happy with their product. HOWEVER, it was NOT made clear at checkout that I would automatically be enrolled in a $39.95/month membership. VIP membership, yes. For $39.95? NO! I would never have made the purchase if I had seen this strange and shady requirement beforehand. I would have used this website for another purchase but now that I see that they are trying to legally scam people I will never make another purchase and have let all of my friends on social media know about my experience. JustFab, it doesn't pay to be shady! I may have enrolled in this program if I had been given CLEAR information about it before $39.95 was taken out of my bank account but conducting business on such a shady level will not be good for you long term. What a scheme...

JUSTFAB are scam artists. They are charging people $39.95 a month to buy one pair of shoes!! If you think are going to buy one pair of shoes, like normal, think again. They charge you month after month. This should be illegal!!! WARNING: Don't buy shoes there unless you are willing spend hundreds on a cheap pair of shoes. Oh, and they wouldn't refund my hard earned money of course. SCAMMERS!!!!

I've been a member of JustFab nearly since the beginning of their existence. I've never had a problem with being charged incorrectly, as they make the terms of the membership extremely easy to understand. The products are on trend and of great quality. They know and understand the value of their customers, and have perfected treating loyal customers appreciatively. Here's a picture of my latest purchase. Take note of its beauty and quality!

When I stumbled upon JustFab a year and a half ago, I didn't realize just how much of an impact it would have on my closet. The selection is wide and there is literally something for everyone, from shoes to jeans to handbags, and more! I have dealt with a lot of online shopping companies, and JustFab has always provided the best and most consistent customer service. I can read reviews on items from other customers and see what the fit is like, which means fewer exchanges so I can wear my shoes faster! I can order online or I can call in and talk to a real person. It's affordable, high-quality, and so easy! I love JustFab, and so does my wallet!

The product was excellent but the service is bad. Sometimes, I don't have time to get online and skip the month so I ask for my money back because they'd took from my debit card 80 dlls!!! Of course, I would love to buy more boots but I just want my money back!

My experience with JustFab has been pretty great. My fashionista picks styles for me every month that more often than not I love. If I could have it my way, I'd order all of them but I am on budget. :) When/if I have a return, there is no problem. The process is really easy. I have had a couple of my girlfriends join and they love it too! For my monthly reminders, I put a calendar reminder in the event I don't want my selections that month. This is the easiest and most reasonable way to buy my shoes/bags/accessories. I just love JustFab!!!!

I have been with JustFab for 3 years now and for the most part have always been happy with them. The products are way more expensive looking and the quality is better than those at twice the price. Unfortunately customer service has never been great with JustFab and it's worse these days. I do know that the company is going through some growing pains and I hope the service gets better. It does seem like they have outsourced to another country for CS though, and I do not like that. I would rather pay more for products than have companies take US jobs elsewhere.

I was always a tomboy growing up, and once I hit about 18, I started wearing skirts, complete with $1 flip-flops. Yes, I was a total fashion statement! Once I hit 21, I started getting heels. Don't get me wrong. I did own heels and wore them on special occasions before. Just wasn't ever a "staple". Now, at 30, I LOVE my shoes, not flips or tennis, my HEELS! And everyone in my office building can't wait to see what shoes I wear or purchase next. This is what I LOVE about JustFab. Not only do they have a GREAT selection of awesome shoes (and purses) to fit any style. They are affordable and well made. I have been a member for a little over a year and in that time, I have only had to return ONE pair of shoes due to them being a little too snug. (Make sure you read the comments on the shoes, as most will let you know if they run small or big or narrow, etc.)

JustFab is one of the very few websites I shop on, and I love it! I've had to send a few things back and they send you a pre-paid return label, and send you out your new item - all completely free! It's worry-free shopping for me and I'm definitely a fan! I've been a member for nearly a year and I skip the month each month when I'm notified my boutique is ready, then decide later when and if I want to purchase. Definitely worth the 'hassle' for the prices, the selection, and especially because of the AMAZING clearance sales they have. I'm a size 11 and have always hated shopping for shoes as they're hard to find, but JustFab has changed all that for me. LOVE LOVE LOVE!

I am a huge JustFab fan. I have been a customer for I think a little over a year and couldn't be happier. I love shoes and even managed to purchase all the shoes for my daughter's wedding party through JustFab. I have loved all the shoes I have purchased and am comfortable with the return policy. The only thing that I can say on the downside is that sometimes I haven't liked the personal pick for me.

I've been a member for over a year. People get confused how it works. Please read the terms and conditions. It's a shoe club with great quality shoes, handbags, jewelry, and jeans. Once a month you have to skip if you don't want to get charged a $39.95, a credit which you can use towards anything on the site. Love all the latest fashion options I have in my boutique. Everyone asks where do I get my beautiful shoes, bags, and jeans. I always tell them JustFab and I will be forever a member!

I bought a pair of boots for my daughter for Christmas. They arrived and I am pleased with them. However, I have now been charged another $39.95 and am FURIOUS because I called to get this charge reversed and they told me they won't do it. I have to buy something to use the "credit." I said I want to cancel my account, but the woman on the line kept telling me to just go online or call every month and opt out so I don't get charged. She wouldn't cancel the account. I asked for a supervisor, but they "aren't taking calls because of the high call volume." I found out that I was speaking with someone in a call center, not an employee of the company.

JustFab offers members amazing, on trend styles at affordable prices. The quality, rewards points, and great styles keep me coming back again and again. Please note, this is a shoe club. If you take a moment to read the terms and conditions, you will be as enthusiastic as I am! JF is ethical and proactive with members and treats us like part of the family.

I absolutely love JustFab and All the products specially the shoes. What I do not like is that Canada doesn't get as many cool items as the States. I'm really satisfied with the quality and the shipping process. The prices are fair and that makes me even happier because besides that there's always a good deal to shop.

I've been a customer of JustFab.com for almost 2 years now and I'm a very satisfied one. JustFab offers the trendiest selection of shoes, handbags and accessories for less. The quality is amazing and on the rare occasion that I've had an issue, they've been kind, courteous and fast to address the problem and fix it. Shipping is fast and returns are a breeze. Couldn't be happier with my experience.

I have been a loyal JustFab customer since 2011 and I have to say that it is one of the main reasons I now have over 200 pairs of shoes. You just can't find a better price for good quality shoes anywhere else. The monthly subscription is amazing because it allows you to have so many different selections for just 39.95 and the best part is you can skip the month if money is tight one month. The quality of their products is another reason why I keep shopping with them. I have never had an issue and the easy returns is very helpful. The only downfall I see is the boutique experience.

I've been a member of JustFab for over 2 years now. I love the structure of the program and how easy it is to skip the month to avoid being charged. Plus new styles are added each month. I'm happy with the customer service I've been given and the quality of the products. I own about 14 pairs of denim and over 100 shoes and JustFab has became a daily part of my overall fashion! And I obviously can't say anything bad about the price. Everything is 39.95 except the luxe line. As a mom, I need to find affordable pieces so I can focus my money on my son instead of overpriced shoes and bags! I couldn't be happier with JustFab!

I have been a member with JustFab from when they only shipped to the USA. Once they started shipping to Canada, I was ecstatic! Now, they have a Canadian site, a Canadian warehouse and free returns and exchanges for Canada like they do in the States! The club is great. For 39.95 a month, you get an amazing selection of shoes, bags, jewelry and apparel to choose from. The 39.95 fee turns into a credit you can use towards anything on the site! If you don't want to be charged that month, just log into your account and click "skip the month" by the 5th of the month and it's just that easy!

I have been a part of JustFab for over two years now. I feel that their customer service has been amazing even through the huge growth spurt they have encounter recently. Their monthly club model and customized monthly boutiques really make the experience of the company engaging. The more customers you know, the more products you get to experience. Interacting on their Facebook page has really gotten more involved in the company as well. It is so much fun to share your product reviews and read those of other customers. I highly recommend JustFab to anyone looking for an amazing fashion community.

My experience with JustFab as been phenomenal. I love the quality of the bags and shoes that I have ordered. I have been using JustFab for a little over a year and have never had any issues with the products or the service. The website is easy to use and the products are excellent quality and true to size. The only thing that I feel would make it better is to bring back some of the popular sold out shoes. I know personally there are a few I'm hoping to see again so I can buy them. I have recommended JustFab to everyone at work and am always complimented on my shoes. I will continue to use JustFab. Another thing that puts JustFab above the rest of the shoe market are the incentives for credits to get free merchandise. Let's face it, who doesn't love free product.

I've been a customer of JustFab since 2010 and have been very happy with the quality of service I have received. I find the terms & conditions easy enough to follow and even if I do forget to skip a month, new selections are always available so I usually find something I want. The few times I've had to call customer service I've been treated professionally and they always fix my issue right away. The styles that JustFab produces are always on trend. I am always being asked where I got that or if my bag is from various high-end luxury designers. They are always wowed that the bags are super affordable and chic at the same time.

Overall, if my experience was limited to purchasing and receiving the shoe, you would get an A plus. However, after having problems and having to contact the customer service department, things went downhill. It's been over a month and I have yet to receive my money back for products never received. Overall, the quality of the shoes are what you would expect for paying 35$. I love this site but am considering cancelling my membership because of the subpar service.

I was not informed when I placed an order that I had signed up for a VIP membership. Once I received the email, I called and cancelled my account on 10/22/13 - it is now 11/06/13 and my account was fraudulently charged the $39.95 fee. I called them again and they said there was a "glitch" in the system. Ya right!!!! - They told me that I needed to call my bank to have the funds put back into my account!!! REALLY!!! You take the money out and then it's my bank's responsibility. I have reported this company to both the BBB and CA Attorney General. I then found out that this isn't the first time that this has happened after reading all the complaints against this scam of a company. If my money isn't returned today, 11/06/13, I will be filing a small claims suit against JustFab and will ensure that I will update everyone so that you all may also join in the claim!

This company is total fraud! Do not fall into the trap of how easy it is to "skip" a month. They state "If you're not ready to make a purchase, simply click the SKIP THE MONTH button in your boutique by the 5th. Skip as many months as you'd like." However nowhere does it state you have to skip the month BETWEEN the 1st & the 5th??? I had already made a purchase for the month of October & I knew I was not going to be purchasing for November. So on 10/29 I logged on, saw the "skip the month" button, selected it. It then went to a page that said you have skipped the month.

I have been a member of JustFab for a few years now, and have about 40 pairs of shoes, bags and jeans from the site. I love how easy (and free) it is to return things that may not fit or I may not like. Skipping the month takes a few seconds, although I usually end up buying something even if I do skip. JustFab is a company that truly cares about their customers. They take our suggestions and use them to make improvements while still keeping their products affordable. The shoes and handbags are high quality and last a long time. Their denim is absolutely perfect for my petite but curvy body! My husband compliments my jeans every time I wear JF denim!

JustFab is an awesome company. They pride themselves upon giving customers what they want. I remember plenty of times a popular shoe sold out in a day and they brought it back, even though that isn't the policy. I have been a member with this company for 2 years and absolutely love it! Anytime I have had a problem, which is rare, customer service always goes above and beyond to help me! JustFab cares, and that is why I am a loyal customer.

I have been a member for a little over two years and before I signed up, I knew it was a subscription service due to advertisements on TV. I checked out JustFab online and read everything, the terms and condition including the FAQ's which helped me make a decision in becoming a member. I love the products and I get excited of what the next month will bring. I have received many deals that has saved me a lot of money. And if I can't splurge that month, I can just skip. The JustFab site is constantly evolving to meet customers needs and I love how the new boutiques are in categories based on styles.

To be honest I would have given a 5-star review because I absolutely love Just Fab's shoes. I am a faithful customer for about 2 1/2 years. The only thing I do not care for is the poor quality Iron Fist Lacey Day Handbag that Just Fab carried... I could have returned it for credit as they have an easy return policy, as per a prior experience on a Hoodie I got in error, but I gave it to my daughter as she liked it cause it was funky... All in all, Just Fab will always have my business as long as they sell the beautiful heels they do!!

I have been a JustFab member for about a year and a half and I absolutely love their products. Even though this is a membership company, I have used the option to skip a month every month so that I would buy whenever I wanted. They offer personalized boutiques every month that is tailored to my taste. All of the items that I have bought from there, shoes, bags, and jeans, are of great quality and last a long time. I would and do recommend their products to friends and family as well as people that compliment me on my items.

I've been a member of the JF community for quite some time now, and I have nothing but glowing praise for JustFab. I'm a member of several online shoe sites that offer incentives to refer friends to the site, but JustFab is the one I recommend over the others time and time again. Not only are the products stylish and affordable, but they are comfortable! On top of that, the customer service is bar none. Everyone is always so kind and helpful, I think it's no surprise I tell everyone about it!

I have been a member of JustFab for a couple of years and I can genuinely say that I am absolutely proud to be a member of this shoe club. Their products are of very high quality for the pricing and the collection is absolutely chic and fabulous. The terms and conditions of JustFab are pretty easy to follow and the skip the month factor is an added bonus because you don't get charged if you skip the month between the 1st and 5th of every month and even if you forget and get charged, the monthly fee goes towards a credit for you to purchase an item. I also love the fact that I get a personalized boutique every month based on my taste and I get to see various items. My overall experience is awesome and I would recommend JustFab to everyone. The products are lovely and you will never regret becoming a member. The free shipping is an added bonus too.

I joined JustFab about 8 months ago. I am happy to be part of such an awesome company! I love receiving a personalized boutique every month, being a VIP, and their awesome deals, even more so I love being able to "Skip the Month" if I need to! I have been nothing but satisfied with every purchase I have made. They have great quality products, very helpful Customer Service Agents on both the phone and their Live Chat. I have never had problems with shipping, returns, exchanges or products. They really are JUSTFAB!!! I suggest that everyone give JustFab a try and you will soon be just addicted as I am :)

I have been a member of JustFab for 2 years and I appreciate their affordable price point and wealth of style options. Once you buy your first item, you enroll in their free VIP membership program. You must log into your boutique between 1st-5th to skip the month. If not, your credit card will be charged $39.95 and you will receive a credit for future use. Shipping is fast, returns are easy and customer service is excellent. I am very pleased with this company.

I've been a member of JustFab since 2011 and all I can say is that I love them! Their products are great with a huge selection of shoes. When I don't like any of the month's shoe collection, I choose their bags or denim. This month bag collection is amazing and the jeans are getting better and better! Their customer service team always go above and beyond to help me. Overall, I love shopping at JustFab and shipping is always fast!

I have been a very satisfied customer of JustFab for a little over 2 years now, and I am always pleasantly surprised with the wonderful products they offer each month, ranging from work-appropriate to weekend-lounging to special occasions. With so many shoes & bags that I want, I usually "skip the month" on the 1st, to give myself more time to decide; or if it's not in my budget for the month, "skip the month" prevents my credit card from being charged. If I change my mind about a product, exchanges are so easy via their Live Chat feature on the website, or I can make returns/exchanges directly from my order history under my account. I honestly couldn't be happier with the service and products I receive from JustFab!

I am constantly complimented on the shoes, pants and handbags I have purchased through Just Fab. I have only returned one pair and that was the smoothest process and the staff was incredibly helpful and very responsive. When I receive my monthly Just Fab boutique notification, it's always a treat to see what new, exciting styles will be included. Recommending Just Fab to other women comes naturally. They really are FABULOUS.

They charge you $40 a month, whether you buy anything or not. I tried to cancel on the website after I bought my half price pair of shoes in Sept. In Oct. I was charged the monthly fee.

I have been a member of JustFab for well over two years and have enjoyed every minute of membership. The products are great quality and the selection is vast. Customer service is always available and very helpful. There are so many ways that JF personalizes the shopping experience - from your own, unique boutique, to pictures that show how you can incorporate the pieces into your wardrobe.

I have been a JustFab member for a few years now. I have been a huge fan from the start. The monthly boutiques specifically catered to me are awesome. There are so many great options it's hard to pick just one pair sometimes, which is why I love the wish list. I also love the fact if I receive my order and there is an issue, it didn't fit, decided I didn't like it, etc. I can send it back, no charge and either get credit or another pair of shoes. I have always been happy with my choices on this site, and am always getting complimented when I'm rocking my JustFab shoes.

JustFab makes online shopping so much easier than any other website. Now granted, I don't really ever have to send anything back but if I do, they make it so easy and their customer service is fantastic! The quality and style of their items plus the ease of the shopping experience keeps me coming back for more!

I have been a member for two years. JustFab terms and conditions is more than fair. It is two options become a VIP member. You will have a stylist pick shoe according to your preference. All shoes are $39.00 for VIP's. They also have pay as you go if you opt out if VIP. The quality of products is excellent. The overall experience is wonderful!!!!

I have been a member for over a year and have purchased approximately a dozen items that I love. The reason I keep coming back is because I always receive a quality product that is true to the description. I also love the ease in purchasing and the fast shipping. Overall, I would always recommend JustFab to anyone who is looking for amazing shoes and bags at an affordable price.

I've been a customer of JustFab's for almost 2 years and have had nothing but good experiences with the quality of shoes, shipping and prices. I am happy to recommend JF to any of my friends when they ask where I get my shoes!

I have been a member for over 2 years now. I have had nothing but pleasant experiences, from the quality to the great selection, easy and quick exchanges and with their friendly customer service staff. I like the fact that I can review items honestly and read others reviews. Navigation of the site is easy. JustFab's high quality photo and videos of products is helpful. Overall I always have one of the best online shopping experiences with JustFab. I am a true shoe and purse addict and JustFab does a wonderful job of allowing me to indulge at a reasonable cost.

I have been with JustFab for a couple years now and I always find that whatever I buy is always of great quality and construction. Not only that they have so many options of heels, boots and flats to choose from. The products they have are also at a reasonable price, generally in the $40 range which is great for my budget. I never have a problem with their membership. If I don't skip by the 5th of the month then I just end up with a credit to spend. I actually forgot to skip last month but was not upset at all. Just gave me more reason to pick a fabulous pair of shoes from my customized shoe boutique! The pair I bought are so comfortable and extremely well made. They make sure to package the shoes with care so they don't get scuffed or damaged during shipping. Customer Service is also very helpful whenever I have any questions. I love being a member of JustFab!

I have been a member of JustFab for over 2 years now and I absolutely love the concept. Every month a selection of shoes, bags, jewelry and denim are handpicked by stylists based on my personal preference and all I have to do is log on to my account and selected my choice. The quality of their products is always on point, and I have never had a quality issue on any item from JustFab. The customer service is always ready and willing to help with any issue. I am forever a member and customer of JustFab.

Prior to joining JustFab, I read the T&Cs thoroughly, making sure that I understood this was a monthly shoe club and that if I did not skip by a set date, then my card would be charged. It is pretty straight forward. When I log in on the first to check my new boutique, I automatically skip. That way I can take my time deciding what I want to purchase. In the 2 ½ years that I have been a member, I have never had to return an item because of quality issues, not have I had misrepresentation of a product or their service. I get shoes and purses delivered to my door, making JustFab the perfect shoe club that meets all my needs.

I have been a customer for about 2 years. I think the business model is really interesting - stylists, boutiques, themes. Every product I have received has been great quality and style. I absolutely love being a BA. I think that JustFab treats is super customer oriented and treats all enthusiasts like royalty. The team is friendly and I have never had one problem with CS. I continually recommend this fun company to all my friends.

I have been a JustFab member for almost a year and I am completely satisfied with this company! I made sure to read the terms and agreements before signing up and understand the way the program works. Though, I would love to buy every month, sometimes it's not in the budget and I regretfully "skip" until the following month. I have only had to use customer service a few times but when I did, the women were friendly and so helpful!! I recommend JustFab to family and friends and also to all the strangers who compliment my JustFab product!

I joined JustFab one year ago. Tried to cancel my account in Nov 2012...Cust service (CS) said the acct was canceled - it wasn't. My bank acct was debited next month. I called CS next month and asked to cancel...again. CS said they would - it wasn't. THIS WENT ON FOR ONE YEAR - YES ONE YEAR! Called every month and got the same lies from customer service. This is FRAUD. I spoke with someone last week who very nicely but after much conversation, offered me a cash refund of barely less than $400.00. Said to expect the $ in my account in 3-5 days.

I have been a member of JustFab since 2010 and it is one of the best memberships I ever decided to get. The products that I receive in my monthly boutique are wonderful. Plus even if I don't want anything in my boutique I have the whole website to shop. I rarely have to return any product that I order, and when I do decide to return I find something else I love to exchange it for. Being an Elite member the customer service is great, whether it's on online or over the phone. Any issues or problems have had they rectify immediately. This is by far one of my favorite websites to be a part of.

I have been a member of JustFab for years now. Their VIP membership is easy, and I have never been charged when I do not wish to make a monthly purchase (just skip the month by the 5th). Their Customer Service representatives are helpful and attentive. When I have had a difficulty or error, they always correct it quickly and efficiently. I recommend JustFab to everyone, because I love sharing my go-to resource for great style and wardrobe finds on a budget.

I have been a member of JustFab since nearly the beginning. It's been so long I would have to say almost 7 years or longer, not too sure. I have loved JustFab since day one. It is truly the easiest way to shop for the shoes I love. Now that they have added so many new accessories and fashion options, it's even better. The selections are always great and even when I want to see something different, it's so simple to request. The fashion consultants really get it right every time. In the few times I have ever had to return an item, it has been quick and painless. The customer service has helped me with great attitudes any time I have ever had to call and I have always been very satisfied.

I have been a member of JustFab for going on 2 years and I couldn't be happier. Every month, I log in to find handpicked shoes, bags, and denim in my personalized boutique. The quality is superb and if I have any issues, they offer free exchanges. I read and made sure I understood the terms and conditions before I enter my credit card number and I have never been "cheated" by this company. I LOVE JustFab and refuse to buy shoes any place else!!

My JF experiences have always been positive. Even when I had an issue with a faulty product (a purse), the issue was rectified immediately, and I was completely satisfied! Customer service has always been wonderful to me!!!

I've been a JustFab member for 3 1/2 yrs now. I loved everything about it, great quality shoes and bags. Everything is quality. I love the customizing of my boutique. If I don't like the styles chosen for me, no problem, I can request more. And if I don't want to purchase for the month, just one click of skipping the month between the 1st-5th and I'm set until next month. I can go on and on about this company, but to sum it up with one word, Fabulous!!!!!

I've been a member of JustFab for almost two years, and it's my all-time favorite online shopping experience! I love that you can get highly fashionable, good quality items for such low prices! They make it fun to shop with them with regular sales and contests, and there is a community of women that has been brought together by our love of JF products who are great friends of mine now. They keep up with all the current trends as well. I would highly recommend this company to any woman who has fashion as a priority!

I have been a member of JustFab for almost two years and I couldn't be happier. The selection and quality of the products is amazing! I really enjoy the personalized selections and I love that we are allowed to skip months (it's so easy to do too - which is great!). I have recommended the brand to all of my friends and co-workers. It is such a great way to try out the trends and not break the bank. And the few times I actually had to call customer service, I was impressed by how nice they were and really helped me resolve my issues.

I have been a member with JustFab since 2011. I love JustFab because it's inexpensive, stylish and convenient. I love how fast the customer service representatives are with exchanges, very knowledgeable and courteous. The shoes I have ordered are comfortable and fit my personality. What makes me keep coming back is definitely the various styles available, price, and FREE shipping. I love how easy it is to receive rewards based on my own purchases. I have received leopard print insoles, a watch, and a free pair of shoes just for shopping.

I have always had a positive experience with JustFab! The shoes and bags are fabulous and are always great quality to me. I never have any issues returning a shoe if it doesn't fit and the shipping has always been fast. A great company with superb customer service!

I have been a JF member for about a year and I really love it! They have such a great selection of not only shoes but jewelry, denim and purses as well! I have never never received a damaged item or an item that was not what I ordered. I have never been wrongly charged nor have I ever been misguided about prices/sales/charges. I highly recommend giving it a try. If it's not for you, you can easily cancel your membership.

I have been a member of JustFab since near the beginning. I love that I have a Boutique created for me every month based on my likes or I can request new selection. Items are only $39.95 and if I choose not to buy one month I have the option to Skip the Month. They have items for every taste and needs, heels, boots, jeans, purses and jewelry.

I have been a member of JustFab for about 10 months. When signing up, I acknowledged how the program works and have been 100% satisfied with this company since day 1. My merchandise has been of great quality for the company's price points. Having been a member for 10 months, I have over 100 items from here - never had any quality issues or bad customer service experiences. They have always courteously helped me with any returns for any reason and issued me my new merchandise immediately. Great products, great prices, great company/customer service. They have been extremely accommodating to any of my needs.