JustFab Reviews

A girlfriend of mine told me about JustFab. I joined just because it's convenient. I can just pick them online and got the shoes quickly. It's very easy. I also like the pricing. I also got to avail of specials offers like the two pairs for one price. I took advantage of the three bags for one price. I'm an elite VIP member now so I take advantage of any sale I can when I can afford it. They're good quality. JustFab is quick, easy and convenient.

I needed some black boots back in March, and was so sad to find that the ones I wanted at Target were sold out. I was so excited to find that they had them on JustFab. I have the same ones in brown from Target that I got for $25, so the fact that they are saying these were regularly $69 was silly anyways, but I got them for $19 with the coupon so I was excited and didn't complain. Well, I happened to check my bank account today, 3 months later, and happen to see that there was a $39 charge from JustFab. So I call just to find out that they had tricked me into signing up for an account that would charge me $39 a month! They said I received emails about it, which I never received any emails from them regarding this.

I've been using JustFab for well over a year now. I think I got roped into one of those ads or something and I clicked on it, and then signed up. Been doing it ever since. I like the shoes that I get every month. I've gotten two offers from them in a magazine subscription. I haven’t made a purchase in a while because I had two credits and I've been using those credits. I bought a pair of Mary Jane high heels probably four months ago. Most of the items I purchased were good. My favorite products are the Mary Janes. JustFab is convenient and easy to use.

I've been a member for two years now and I like that JustFab is affordable. I like the price per item. It's within my budget every month; I can get one new item at least. I could get super cute shoes that look high-end and they have the subscription that you got rewards for. My last purchase was last month and I got a teal purse. I knew that if I keep purchasing, I would eventually get a free item. And who doesn't like free? I do think that technically, it leans more towards heels and fall pieces because they do a good number of boots, but I think their selection of sandals and flats do fall a little bit short.

I never learn. I tried JustFab when they just started and quickly discovered that the quality and selection are very substandard. Despite the company's resistance, I was able to close the account so they stopped billing me for every month when I made no purchases. Stupidly, recently I liked a bag on the picture, and signed another "contract with the devil". There are some improvement: you can skip the month and pay nothing, the customer service people are syrupy polite but the rest remains the same: cheap materials, cheap styles, lack of comfort. And you can't leave a negative review - it would disappear. They manage their reputation furiously, inundating sites with fake excellent review to keep an overall balance. In general: Beware!!

I heard about JustFab through one of the people I used to work with who ordered them online. I got one pair and loved it. I got another, then a purse and there were all these things that kept happening... it was amazing! There are so many different things they offer. It’s not just about shoes because they’ve got pants, purses, and kids’ stuff. My last purchase was during a two-for-one sale. It was black platform heels and a red platform. The quality of the items was good. I have favorites, a couple are coming apart including a purse, but I know it’s because I’m using them a lot. I’ve only been a member for a couple of years, so it’s at least lasting me a year or more. Lastly, JustFab gives you the power to get things now or later, and I love having that option!

I heard about JustFab through a friend. It's really easy to find the styles of shoes I want. What I like about being a member is having the stylist send me choices every month. I've also gotten two pairs of shoes for one price. I've done that a couple of times. My last purchase is a purse for Mother's Day. The quality of items is all good. They last. I've had no problems with them at all. JustFab is an excellent company. Very easy to order from. If I had an issue, I talked to somebody. They've handled it. It's all been great.

I have made one purchase with JustFab in October 2013. But surprisingly, I am charged 39.95$ each month since February 2014, and I really, but really don't know why?? I have not bought anything from you since October, so how come you billed me every month??? What is this??? On my bill, the only thing I see is "IBI*JustFab Canada 866-8084003 Ca" and the amount 39.95$. What exactly am I paying for??? Can you tell me? I surely hope you can..... Please answer me as this is the second time I am trying to reach you and I am not a patient person!

I have been a member since January 2014! Love, Love, Love the shoes and quality of Justfab! Not to mention the prices! The best thing I love about Justfab is that every style is true to size! I am never disappointed like I have been with other sites like shoedazzle! Thank you Justfab for your existence!

I've been a JustFab member for about four years. I love their monthly selections and prices. I've taken advantage of the two-for-ones they recently offered. I bought a pair of wedges in May. Of all the shoes I've purchased, the quality has been pretty good. I still have most of them. I have one pair that probably didn't last longer than I thought they would, but 99.5%, they’re great. I genuinely like everything that I've bought from them - shoes, handbags, etc. JustFab is convenient and affordable.

I've been with JustFab for a long time. I chose them because I like the shoes and I like the quality, and the price doesn't change. That's one of the biggest things that I like. I don't have one favorite, I like everything that I choose. I have them, and I wear them with different outfit. My experience with JustFab has always been great. It was exceptional. I've had no problem.

I asked for a refund for a member credit three times last year and they told me to wait but I never got it!!! I let it go but last month another credit was taken because I could not find the skip button and it didn't appear for some days so it is not my fault but theirs. I called them for a refund and they told that my 3 previous refund request is not on their system and that they can't refund me for the credit since it has no cash value?? Why was I told that my refund query is under process and that I should get my money soon then?? Worst customer service and I don't recommend this site. They just try to get money out of you.

I like shoes. My favorites purchase so far were the tan-brown strappy wedges. Sadly I wore holes through the soles. It is very tragic lol. Some of the soles tend to wear really fast. But overall I think their quality is good. I’ve been with them for a few years now. I just recently bought two pairs of shoes - sandally, strappy thing and wedges- while JustFab were having their Memorial Day two-for-one specials.

I am incredibly disappointed with the entire process of JustFab. I hardly ever find a shoe that I like and when I do it is always sold out in my size. After over a year of skipping the month and having to buy shoes I kind of liked because I forgot to skip the month and the money had been pulled out of my account, I finally decided to call and cancel my account. After 20 minutes of the customer service rep trying to convince me not to cancel my account, I finally received a cancellation confirmation number.

I like JustFab. It was a good experience.

I've been a member of JustFab for about three years. I like that they give credit when you buy a certain amount, and I've taken advantage of that. Last purchase I made was in August for a pair of shoes. Their quality is a hit or miss. Some of the bottoms come off easily, but for most of them, I’m happy with the purchase.

So far, so good. I've had to do returns before and I've had no problems with JustFab.

I purchased a pair of sandals from JustFab. I loved the style but when they arrived and I tried them on, the strap broke almost immediately. This however is not the main issue as to why I am so disappointed with this online retailer. I apparently joined their VIP package and was appalled to realize $35 had been debited from my account. I don't feel it was made clear when I purchased this first pair of shoes that this is what I was signing up for and assumed the offer was because it was my first purchase. I feel like I have been tricked into this and furthermore, because I have not set up a direct debit with just fab, I question that they are adhering to customers data protection rights by storing credit card details to reprocess amounts to take from the account holder each month.

My daughter told me about JustFab so I looked it up and saw really nice things. I like the brand of the shoes and it fits comfortably. What I liked about being a member is that each new month you get a new showcase. I’m a shoe person so I get excited when I see shoes that I like. It has been a good experience. I could always call and talk to somebody or if I’m not getting through to order myself online, I always call them and they will do it for me.

I love JustFab. I recommend them all the time. I wear their shoes and people are always like "Oh, my God, where did you get them?"

I've never had a problem with JustFab. Whenever I ordered shoes and if I need to send a pair back, they were always good to me. So I never really had any concerns or issues with JustFab. I've recommended them to a lot of my friends over here and a number of my friends have joined.

I tried to order shoes today for the first time and had a problem with completing my order. The money had been taken out of my account but my order wasn't yet processed. They put it back and I tried again. This time the shoes I wanted weren't available and it was costing me more money to keep calling the US as I'm from Canada. I'm not interested in trying again.

I first heard of JustFab through my girl friend in 2011. At the beginning, I got a pair of shoes regularly, almost every month, but I like the possibility that I can go in and skip the month and just see what’s there. Then, if there’s something that I really like, I’d just go ahead and get it. My last purchases were nude pumps, a nude bag and a black bag. The prices are really reasonable, and the quality of the shoes is good. I’m actually wearing their shoes right now. I’m very satisfied with JustFab. It’s convenient, the style of the shoes is always spot on - I always find stuff that I really, really like, and it’s just so easy. I work and I don’t shop enough, so getting the emails makes it really easy.

I've been a member since 2010. My favorite thing about being a member are the discounts. Finding the style of shoes that I was looking for was fairly simple. The last thing I purchased was a wedge shoe. The quality of the items was pretty good. Overall it was a great experience.

When JustFab just popped up in my Facebook feed, that was the first of its kind I’ve ever heard of. It’s quick and easy and makes it simple. I decide if I can afford a month or I don’t want to. I’ve been a member for a long time, four years maybe. What I like best is having the option of finding something without having to go anywhere.

I chose JustFab because I like the products that they had and I've read some reviews on Facebook and it seemed like people have good experiences with them. It was easy finding the styles I wanted. I really like the quality of products for the same price. When they say 39.95, they mean it. Being a member I am earning reward points and get free stuff. They always have the two for one or buy one, get one free. They also give like free magazine subscriptions, and of course getting more points and getting free stuff things like that.

I signed up to JustFab and I liked the service that it provided, as I knew you could 'skip the month' if you needed to. However, I have since cancelled my subscription to the site as I realized I was skipping the month very often. The cancellation was fine, until I checked my account the next month and £35 had been taken out of my account AGAIN!!!! I cancelled the subscription because I couldn't afford to buy anything and they took the money anyway. I have since sent an email from their site but have had no response back. It is not acceptable!!!!

Like many other people on this page I have recently realized that JustFab have been charging 35 to my credit card. This has been going on for 8 months. I called today and spoke with someone and then their manager who agreed to refund me with half the amount on my account. I still think this is unacceptable. I feel as though I was totally tricked into signing up for this VIP account. I thought when I purchased my shoes last year in 2013 that the discount was because it was my first order as this was how it appeared. I will never shop on JustFab again. I think this kind of thing is disgusting. When I got emails from them each month I just assumed it was spam advertising the latest trends.

My issue seems to be the same as hundreds of others. I ordered some shoes months ago and have inadvertently signed up to some kind of membership in the process (not made clear!). I am now having £35 taken from my account each month!!!!! I am about to attempt to get a refund but hold out little hope.

I've been a JustFab member for over a year. I like the stores. I joined after looking at some of their shoe styles and them having a two-for-one offer. The last purchase I made was over a month ago and I purchased some black wedges with gold at the top and sandals with heels. The quality of their items is good. The people I've recommended it to are JustFab members now. They have great quality shoes.

I allowed my daughter to buy a pair of shoes from this place on my personal credit card and they talked her into a membership. I got notification from my cc company that a $39.99 charge had just come through so I talked to my daughter who said she ordered nothing. I called my cc company about the charge who then proceeded to call JustFab, turns out they manipulated my daughter into some kind of membership. When I told the guy from there that the fee was for this VIP membership thing. I told him that the charge went to my cc and I AM NOT MY DAUGHTER, DIFFERENT NAMES. He said he would cancel her membership which in turn would cancel any further charges (please keep in mind my cc representative is still on the phone for all of this).

For over 6 months, Justfab delivered defective products to me, ignored my patient pleas for help & questioned my honesty as a customer instead of reviewing their Quality Control, and allowed it's Management to treat me ABOMINABLY. To begin: I started to experience first hand the poor quality of Justfab's products & svcs almost immediately upon the acct's inception (in Autumn 2013). Over the entire course of this acct, I patiently and helpfully communicated with Justfab's "Fashion Consultants", Supervisors, & Acct Managers to notify them of each of the problematic/defective orders.My very first handbag that I ordered was the Arrival handbag (Tan). Upon receipt and inspection of it, I observed some exposed adhesive + a slightly dysfunctional zipper. Although I did notify JF of the possibility of my returning the bag, I never bothered to return the bag - I eventually gifted it to a friend.

I cancelled my subscription with Justfab in February. They didn't charge my account March or April but when I checked my account today they had charged me, consequently overdrafting my account! I called and they are refunding my money but it will take 5-10 days. This is ridiculous, will never buy from them again!

UPDATE

My fiance had bought a pair of shoes 11 months ago for a graduation. She had purchased from the company a while ago and had no issues so she figured the company was a great company to order from. Shoes came in and she was very happy. 11 months later we are checking credit card statements and we see the charge we never signed up for. When you buy shoes through the company, you are automatically signed up to pay each month which is a total scam. We were charged over 400 dollars without even a notice via email of the charges. We called customer care and they told us that there's nothing we can do because we should have read every word of the fine print and that we are stuck. UNACCEPTABLE customer service. All we want is our money back and we will stop fighting the company, but they refuse to work with us. DO NOT ORDER FROM THIS COMPANY. We will keep this comment up until we have resolved this issue, which with how much we've tried, probably won't happen.

JustFab tricked me into this membership. It is near impossible to buy anything without unwillingly signing up. Their comment that 'you are not obligated to buy each month' is misleading as they will automatically take £35 from your account even if you do not buy anything. To avoid this you must log in and click 'skip the month' which is a ridiculously long winded process which they do not make clear when you (unknowingly in most cases) sign up for the membership. I did not realize, I had been signed up for this until they had charged me. They did not send an email letting me know so that I could cancel if I wished. All one big scam. If this is not resolved and they tell me that a refund is not possible, I will use every means at my disposal (facebook, twitter, friends in the fashion world etc.) to let everyone know what a scam this company is. Do not buy from them.

I received 2 damaged bags from their warehouse. I called to let them know I was returning it. Rep told me it was damaged from the mail, both boxes was intact. Waited 2 months for the new bags. I want some type of compensation for my inconvenience.

JustFab offers great styles, great prices and great customer service. I’ve been a member for two or three years. Just last month, I bought a large, hot pink laser cut tote bag and it has good quality.

After my issue of being charged twice and now they are returning my money, I am happy with the shoes I bought and they are good quality I look forward to wearing them on holiday. My advice to any future customers is do not join the VIP membership. I will use JustFab again but as a pay as you go member.

I've been ripped off by JustFab. They took 35 pounds from my account on the 14/05/14. I contacted them yesterday, 14/05/14, just to be told I could not have my money back and that I had agreed to this. This company needs to be stopped. How can they get away with stealing money from our bank accounts? Fuming.

As I saw the TV advertisement stating everything on the website was 35 pounds and first purchase is buy one get one free I signed up and purchased 2 items for 35 pounds the next month and the next I noticed 35 pounds coming out of my account. Upon ringing the company they stated that I was a VIP member which if I had known I would never have signed up (yes perhaps I should have read the page more clearly). Additionally Just Fab could state about the VIP pricing more clearly. I also realized when you are not a VIP member everything on the website is not 35 pounds contrary to the TV advertisement. When I phoned the company they told me the only way I could get the money 105 pounds was to purchase items with them and if I cancelled my account the money would be lost. What a policy! Another example of a capitalist company rinsing the consumer.

JustFab.com refunded the amount charged and fixed my account in a timely manner. The customer service responded very quickly and I appreciated it. I will continue to print my skipped month confirmation page as my previous post stated to make sure it is actually being skipped and my card is not being charged.

I've been purchasing from JustFab for a number of years. There was Shoe Dazzle but the styles that I was shown on JustFab were what I have an interest in so that's why I went with them. I've got a number of free shoes, free pairs by making purchases and you accumulate points by paying and as you reach a certain limit then you can get a free pair of shoes. I have been very satisfied with the quality of JustFab. I am fully satisfied with the overall experience. I have recommended them and will recommend JustFab to anybody that's interested.

SATISFIED ABOUT MY REFUND. WOULD LIKE TO SHOP AGAIN BUT AFRAID TO SKIP A MONTH & STILL GET BILLED LIKE OTHERS SAID HERE.

Despite having skipped the month since February, 3 payments (March, April and May) have been taken. I emailed and despite the first email response stating they would refund but asking me to reconsider, I have since only been getting automated emails that don't seem to have taken into account that the money was taken despite me skipping the month!!!!! When I call the line goes dead, when I email a reply says the ticket number has been inactive so is locked and when I submit a form online, I get an automated email explaining that I have to skip the month!!!!

My wife bought a pair of shoes from JustFab.com and was unaware that she was signing up for the VIP program in the process, something she didn't know about nor want. She didn't know about it because of the tricky user interface setup when purchasing. I've been to the site and it looks on the surface, exactly like most e-commerce sites, however, you are signing up for VIP along with the monthly bill of $40 when you make a standard purchase. We were billed every month for 6 months before I caught it (thought she was just getting make-up, shoes, or whatever and never questioned it).

I am incredibly dissatisfied with the phone customer support! "Heather" was not listening to me. I don't want the account, I said it many times! But all she kept doing was telling me to give it a try. When she finally told me my account was cancelled I wanted to know about my money being returned. SHE REFUSED to give me my money back. She was an absolute disgrace to customer service. Working in the field for many years when someone says they want a manager you get them a manager because at that point you are risking a lot for the business legally if you don't. When she came back to the phone after telling me to hold she said the credit would be there and I could use it anytime I wanted to. When I told her that I wanted nothing to do with the credit in my boutique I just wanted my money back she said they don't do that.

My daughter sent me an email to sign for it and since I liked the shoes, I signed up for it. The quality of most of the shoes is really good and in general it was pretty easy finding the styles of shoes that I like. I also really really like that they have on there what they call my "Boutique”.

BEWARE - your bank account will be paying even if you're not buying! When I made my first purchase form JustFab, I did not realize that I would have to carry the burden of trying to remember every month to "skip" or else I would be charged! I wanted to cancel for the longest time but I never did because I was very busy and I thought that I would maybe use the credit for something in the future. I also figured I could just cancel my account and be refunded any credit that I did NOT use (because that would just make sense... Why would I pay for something I don't even have????).

I was intrigued with JustFab because the style of shoes are not what I see typically when I go physically shoe-shopping. Some of the styles are great. I appreciate it because they always manage to present a style I didn't consider before and I like that. Sometimes I don't like them in particular and that's what I love because you can skip it. Then, the months that I do, I feel great because I have something that is not just typically me. JustFab was actually the first to offer the monthly service. I've seen others come, but they've always been prompt with their delivery. They've always been great with their selections so I didn't really see the need to try others. I'm a loyalist. I've been a member for over two years. Because I'm a mom, it's nice when I'm paying bills and getting stuff for kids, and that there is one thing that's just for me. Even if I don't, it's nice to know that it's there. The winter was really rough and we got late snows. I bought some sandals either last month or the month before. It was funny because I knew I wasn't going to be able to wear them but it was like a defiance of the weather. The quality of their items was always great. JustFab is trendy and convenient.

I have been contacted by JustFab and am pleased to update that they have resolved the issue and refunded the May payment.

I liked the shoes and purses JustFab had. At the time, there wasn't any other retailer on the internet. Last year, I bought a silver pair of sandals. It's been a while since I've made a purchase because I'm not working so shoes are not a necessity anymore. The quality of their items has always been good but if I don't like it, I return it. It's a good thing for people who don't get out to go to the store to purchase shoes, but you have to make sure that you cancel before they charge your card because they will charge it if you haven't made a purchase.

I really appreciated my first pair of shoes but I forgot to cancel on the 5th and called on the 6th. I can't afford to buy the shoes on a college student budget and I'm really hoping for help. I like JustFab but this disappoints that they couldn't help.

I really need someone to help me. I have skipped the months of April and May and it appears I didn't. I realized it when the bank account came in. Please, I need someone to help me. I am crying over this situation. My mom couldn't pay a bill because of this. I know I have skipped the month. Why it doesn't reflect? I am from Puerto Rico and the ship cost is high. Please, I need someone to help me very fast. I can't believe this. I even have an alarm to skip every month and I thought everything was right till now. Help me please to get rid of those credits. I trust someone could help me. I have so much trouble for this loss. Please, please help me!

My experience with JustFab has been good. I don't have control when it comes to buying shoes. So usually, by the time I get my new boutique for the month, I have already surpassed my shoe budget for the month.

I had signed up in November of 2013 and was so excited to get the boots I had been looking for. When I received them they were a bit small. I called to return them and was told I would only end up getting $5 back because of a restocking fee. I also wasn't able to exchange them because they were bought on sale. Fine, I resold them myself. I then asked to cancel my account. For the last 7 months I had been trying to cancel my account. I called again today and told them I need my account canceled and my money refunded.

I started with JustFab to buy my mom a Mother's Day gift! I received $10 credit in the mail and decided to go for it! I tried to get 2 pieces of jewelry and while at it made a VIP membership account. I only did this reading that it would be very easy to cancel. I made my purchase and was happy because it was very cheap. I later realized I wouldn't be in the Country in order to skip a month and I frankly would forget anyway. I called to cancel my account expecting it to be an easy okay response. No.

After some initial issues with the membership, Just Fab cancelled my account and refunded the charges.

I was curious with the styles JustFab had online at the time and it was super easy to find the shoe style I was looking for. I really did like the styles. I've been a member for about three years. I bought three pairs of shoes last month. For the price you can't beat the quality of the shoes. They are just fabulous.

I gave JustFab a try because there was a great promotion at the time where I would be getting shoes for really cheap due to a mail-in rebate. Well, wouldn't you know it, the mail-in rebate didn't work since I never got my rebate check. But that wasn't what made JustFab such a horrible experience. No, it was the fact that it was so hard to cancel the membership! As many of you know, on the My Account page, they have a cancel account tab that you click but all it says is to call them at an 1800 number. So I called but was placed on hold forever. I called 3 times and wasn't able to speak to anyone. I was able to chat with JustFab online but they said the same thing, to call in! I even shoot them an email but they just replied with:

JustFab is awesome. I have tons of shoes from them. I had seen it on one of my girlfriend's pages on Facebook. I liked the variety of shoes, the whole presentation and the way that it comes in boxes. I liked that some of the stuff has bags to it and that it was a pretty speedy turnaround as far as ordering and receiving them. I've been a member for a little bit more than 2 years. My favorite thing about it is the fact that they keep adding new shoes. I definitely like looking at the new shoes. I've never had a problem or ever needed to return any of my shoes. It's exciting to find a really cute design and the type of shoes you're looking for at a price that just remains the same.

I like the shoes and styles. It was very easy to find the style that I was looking for. I've been a member for over a year now and the last purchase I made may have been in January. They were all of good quality. I had no problem. The experience was just awesome.

I really like JustFab's shoes. I've been a member for four years now. I just saw a pair of shoes I really liked and I kind of ended up getting the first one. It was really easy finding the shoes I like. It was set up good. I know it's changed now, but the setup's really nice. I used to like the discounts on the shoes, especially whenever they had the iron fist collections. And just last December, I bought boots for me and my mom, and then I bought a bag. They're really good and sometimes if I do have trouble, it's kind of nice that I'll be able to talk to them easily. The wait is kind of a little bit longer than before, but I think it's just cause it seems like a lot of people are going on to the website. Overall, I'm happy as a customer.

I like to buy boots and stuff at Justfab because they have good prices. The quality of the items were okay, not always the best quality, but they usually last for the season. Normally I do recommend them, but the monthly thing is hard because people forget, and then you get charged and there's nothing you can do about it.

I purchased $300 worth of goods from the site, in April I skipped my selection but still bought shoes sometime in April. Today, I see I received a charge for $39.99 and they are claiming I never skipped this month. I have heard this before but I am outraged that they can stay in business and run this scam. I heard so many bad things about their practices but still took a chance. Don't join. They are thieves. I will be speaking to my credit card company about these fraudulent charges. Stay away from them. If it sounds too good to be true...

I found JustFab through online. I've been with them for a couple of years. A couple of weeks ago, I bought eight pairs of pants and pairs of shoes. I've never had any problems at all. They've been so great.

I ordered these boots for wedding pictures. (The ones in the picture are from their website.) They came very quickly. That's where the good experience ends. When I took them out of the box I was extremely displeased to see a pink stain on the front of one of the boots. I didn't want to ruin them by trying to clean the stain myself, so I promptly called customer service and told them I wanted to exchange them for a new CLEAN pair. The gentleman that I spoke with was very nice and helpful. I got a shipping label and immediately sent the boots back, and waited for my new boots. And waited... and waited... and waited. Finally, after 3 weeks, I called JustFab, who then told me that they'd never received my shipment. I then called Purolator and got the tracking number and found that JustFab had indeed received my package a week prior to my call.

My experience with JustFab has been pretty good so far. I'm seeing that the company has taken quite a leap to another level, but for me the experience has not been bad.

They were able to have my credits refunded. I was satisfied with the prompt response.

Although stylish and very relatively inexpensive, the shoes sold are not intended for individuals with slightly wider feet. I, for the most part, can purchase my shoe size (without it being wide), in any shoe store without any issue or discomfort. I called customer service to return the shoes, and kindly asked, "Are the shoes always this narrow?" The reply was, "Yes, most of them are. However, it is dependent on the manufacturer." Accepting of that fact (I do have a slightly wider feet than what is deemed as normal), I asked for a refund. Since, I do have a wider foot and most of JustFab's shoes are geared toward those who have slender feet, I gathered I probably couldn't wear the majority of the shoes being sold. I was then told that I COULD NOT be issued a refund, but a store credit, because the shoes I bought were purchased through a JustFab promotion.

My experience with JustFab has been great. I’ve ordered quite a bit of things. I’ve had no issues. Anything I don’t like, I just return and it was a pretty easy process.

I first learned about Just Fab through an advertisement on the web. I’ve been a member for a couple of years. It is very easy to find the style of shoes I was looking for and I found the shoe I like. When I first joined, I really enjoyed the variety. There were a lot of interesting types of shoes. In the last six months, it's become very difficult to find a unique shoe on the site where I've actually considered canceling my membership. A lot of the shoes seem just cookie cutter. I've dealt with the customer service people a couple of times and they've been very helpful and friendly.

I really liked, when I first started, that shipping was super fast since they were coming in through Federal Express.

I've been a member of JustFab for about 3 years. My favorite thing about being one is it's easy. I don't have to shop. I can just click on what I want and it gets mailed to me. I decided to purchase from them because I saw something I like. It was easy enough to find the style of shoes I was looking for. The last purchase I did was just last month or the month before last. I bought a pair of purple UGG style boots and a purse too. I take advantage of the VIP perks. I've never had any problem with any of them in terms of quality. My experience has been fine and would recommend them.

I've used JustFab since three years ago. This was when they were just starting. I like having their selection of shoes, the variety and the ease of placing my orders online. In the beginning it was a little hard to find the style I'm looking for but JustFab has evolved over these few years. Their website and the range of stuff that they carry has gotten better. Compared to Shoe Dazzle, JustFab quality was a touch better and in the beginning their customer service was just fabulous, really well handled. Any phone calls I had were answered quickly and the ladies on the line were great to deal with. The last thing I bought was a bag and that was a year ago and I think I feel the bag's quality was so-so but the shoe quality was very well. I have introduced quite a few people to JustFab and I know they're using their service still. Overall, experience was fun, easy and a great way to get some really cute shoes online.

I've been a member for at least two years. I like the Just Fab shoes. It's not difficult at all to find the style I'm looking for. I love the perks and just having different styles and the variety of things. I get the free credits that I use often and I've been racking up my reward points so I hope I'll get a free pair of shoes at some point. The quality of the items is great. I just bought a pair of wedge floral sandals this March.

I place my first order with this website on 2/17. Today is 4/22 and I have nothing to show for the $$ I spend on this website. After going through wrong colors & wrong shoe sizes, I finally was able to get a pair of shoes which were the right color but the wrong size. So I place another call to customer service and requested to get a pair size larger in the color Burgundy. They claim that they will ship out the replacement product as soon as they see the return item in the USPS system. My return was logged in the USPS system on 4/16 (RMA code for my item is valid till 5/6). So yesterday on 4/21 I see that the replacement has still not shipped. I call the customer service (for the nth time!) at 5:31PM PST on 4/21 and Cathy answers the phone. I ask her why my replacement order still shows as pending & she goes on to tell me that it's because they need to be released!

I've been a member of JustFab for 4 years. Every month they have different options. I haven't been on it in so long, and actually I didn't even know I was still a member to be honest. I thought I called and cancelled it. I like the shoes, they were good. I'm satisfied with my experience with them; however, because I don't read all the details, I didn't realize I'm getting charged if I don't go into the website every month.

I've been a member of JustFab for over a year. I like their low shoes and cheap prices. I like getting a preview of the shoes early, having a select line that I can call into if there's any problem or if I want to order, and the minimal wait time. The quality of their products has been fine. I love all the shoes and all the purses that I've purchased.

I purchased from Justfab because their shoes are cool. It was very easy to find the style of shoes I wanted. My last purchase were two pairs of boots and two pairs of heels. Most of the shoes I bought have good quality.

I wanted a certain pair of shoes so I went with Justfab. When I first started, it was hard looking for shoes but they've made it a little bit easier. My recent purchase were some boots. Some of what I bought were okay. The other ones are not. I had a pair of iron fist boots that I bought and they fell apart within a month. But other shoes that I have are really good. Also, I have to remember to skip every month. I don't think that I should be billed unless I buy something.

I first heard about JustFab on the internet. I chose to purchase from them because I like their shoes. The quality of the items that I purchased was great. I have been a member for 3 years and it used to be easier finding the style of shoes that I was looking for. The styles are getting kind of crazier now so I haven't bought as much recently.

Just Fab has cute shoes and it was easy to find the style of shoes I was looking for. I had heard about them from TV commercials and I've been a member for two years. The shoes are of good quality.

I absolutely love JustFab! I have been a member since the first year they started. I was so excited to find a company with trendy in demand styles at an affordable price! I am busy (but trendy).

I never had any issue with JustFab. It was okay. I would recommend it.

I made a purchase from JustFab last winter and what a mistake; not because of their products but because of their scam. They sign you up for their VIP program automatically, without letting you know and then charging your credit card with fees and no warning. After I canceled this membership the first time via phone I thought everything was set. Then it happened again TWO more times, after I supposedly canceled every single time. The best thing to do here is cancel your membership then get a new credit card from your bank so you have no more ties to the company. Read the reviews. If the majority of folks are complaining about the same thing, don't take your chances. You'll only regret giving JustFab your business.

I went onto the website and browsed around then put in my information. Apparently, I became a member without realizing it. I purchased two purses in February or March. I love the purses. 39.95 each. What a deal, right? Wrong. Monday night I received an email for a VIP member credit that I can spend anyway I want. I purchased shoes and a couple bracelets. My bank account has been charged 39.95. I had to make 4 phone calls and was told a different story each time. Since when is a customer credit a charge to their account. The agent fought me tooth and nail to retain my business. I was finally able to convince the agent to cancel my membership and my order. I am supposed to receive my credit in 5-7 business days. I wish I had read these reviews first. Unfortunately I am not alone. I can't believe all of the bad reviews in such a short time. It is really too bad I am a shoe and bag gal.

I like the shoes on Just Fab and their prices. It was easy to find the style of shoes I was looking for. Whatever I need, I'll find it.. I've been a member since 2011. I like the fact that I get notification when they have deals. I go for the buy one get one, the get one free or the half off offers that they have. My last purchase was about a week ago. It was the royal blue Marcelino shoes. They're like the gladiator shoes sandals. The quality of their shoes is great.

No need to elaborate... simply read. In February I order the Marcellio Sandal in cognac and size 9, instead I rec'd the sandal in black and 61/2. I returned it for exchange and once again I rec'd size 6 1/2 black and then one more time after that. When I called to inquire why it happened 3 times and if I could get my correct order, I was then told what I wanted was out of stock. I gave you one more chance and decided to exchange it for a handbag. I was promised my order would be rushed upon receipt of the exchange which was done last Tuesday. TODAY I rec'd notification that my order was just shipped and I would receive in 7-10 days (NO RUSH there). As a result, I have chosen to cancel my membership after I receive this last order but upon further thought I believe this last order should be FREE after all the nonsense I have been through. Then and only then will I retain my membership.

Whoever that lady who wrote good things about Just Fab, let me tell you that I am not dumb and had attained highest education and for this company to keep taking my money without my permission and already told them many times that I do not need their VIP services, still went ahead and kept stealing my hard earned money. I even threatened the company to report them to Better Business Bureau and therefore, they just now started a TV commercial ad "BUY ONE, GET FREE". Yey!! I told my daughter, friends and whoever I know to stay away from them. I had owned a business and NEVER in my entire life had misled consumers, so this will haunt them forever.

I went on JustFab and found shoes that I fell in love with and decided to just try it once. And it has been a couple years now since I've been with them. At the time, there were only them and Shoe Dazzle. Shoe Dazzle was just too expensive so I went with JustFab. I like their shoes selection. I bought wedges last Wednesday and I actually received them Monday. They have good quality items. JustFab is perfect.

This company automatically signs you up for their VIP program so they will charge you $39.95 a month for their service. Once you realize what they are doing and want it to stop, they refuse to give you a refund. I will never use this company again. They are not about making the consumer happy but about ripping people off.

hi, consumer affairs

I was sick first week of April and wasn't able to enter to "skip the month" and just notice that I got charged again their monthly fee. Couple months ago I was travelling without access to the internet, and they charged me their fee. It's not the first time that something like this happens. Last year it happened too, and was FORCED to buy a pair of shoes because I was told that if I cancelled my account I would lose my $40!!! Now I have $80 sitting on my account as credits, which is ridiculous. Every single time that I bought a pair of shoes from them I had to call and them exchanged because of quality, sizing, etc. The girls on the phone are super rude. I would never recommend this site to anyone. This time I didn't even bother to call to ask for a refund because I don't want to start an argument with an incompetent girl, and ruin my day.

Overall, my experience with JustFab was pretty good. It wasn't anything where I was completely disgusted with it. It was okay. Nothing wrong.

It has been a really good experience with JustFab. They have great customer service. I never had a problem. I like most everything that I got from them but I'd give them a 4, just because I've felt that some of the products would be a little bit better quality.

I was one of the many people that didn't fully understand what their fine print had stated on their terms and agreements. I got a pair of shoes and a bracelet and I was uber excited to get a great deal. I DID read that contract before purchasing, but didn't quite understand what they said. Regardless... I received my shipment and a week and a half later, I got automatically charged $39.95 for the VIP. membership. I called less than a month later on a Sunday to cancel my account before they could charge my card again, but then got charged the VERY next day.

I'm obsessed with shoes and got hooked on JustFab from the side bar ads on my emails. I like the different styles, the pricing and the free shipping and everything about it. I love it! My favorite part of being a member is all the great, different shoes that are in my boutique every month and the bags. I love that there are jeans now. So far the quality of the products has been good. I have had a couple shoes that the bottoms of them have fallen apart, but I don't know if that's because I wear them too much. Whenever I'm wearing my JustFab shoes, I tell people I get them from JustFab and I've had a couple of friends that became part of it because of the shoes I have.

After writing the review here, JustFab contacted me and returned the rest of the money in my account which is $39.99. Thank you Consumer Affairs for allowing me to explain my situation and resolve this problem, and thanks to JustFab for returning my money.

JustFab is great across the board. The only thing I would complain about is that I hate the fact that if I return something, I have to pay $5 to get the money back. I like the shoes and the bags. When they first started, the quality was better. As time has gone on, the quality has gotten less but the designs are still nice. I recommend them to people all the time. I would like it if they offered more shoes without platforms all the time.

I have been a Just Fab VIP Member for a while. I had bought many pairs of shoes through my membership with the site with few issues or problems until recently. Like everyone else I got busy with life, a death in the family, etc., and I forgot to purchase and/or skip a few months and was charged twice, resulting in two member credits. Initially I saw the charges on my card, but no member credits and contacted customer service, and miraculously my member credits were suddenly showing and available.

First off, during my phone call with the company, the background was very noisy and I could barely hear my phone operator talking to me. Secondly, I stated my request several times, "Refund of my account and Cancellation of my account." I'm a struggling college student and I can't keep up with my account. The "Skip the month" feature is useless to me because I forget to skip the month. I made this account while I was a senior in high school. Now I am ending my freshman year of college. I gave this account a FULL year before I decided on cancelling it. I explained this to my phone operator who would NOT give me my refund unless "I give the account another try". HOW MANY MORE TRIES DO I NEED TO GIVE IT. I can't simply just throw $40 away, but I don't want to stay with the company. Not to mention my telephone operator was rude! WORSE experience with customer service I have ever had.

I've been a justfab member since 2010. When I first saw it online, I thought I liked what they have and their prices compared to other online retailers. Plus it's easy finding the styles I wanted. To date everything has been great. I love their bags and just bought one two weeks ago.

I purchased a product from the website in Sept 13 and have been charged £35 since. I went abroad for a few months and did not notice until I returned. I contacted customer service who were very unhelpful. They informed me I had signed up for VIP Club (unknowingly) and would continue to be charged each month. I asked to cancel my account and was informed I would lose the sum of £70 which had already been withdrawn from my account. I asked to use the "skip next month" method to allow myself time to speak to the complaints department. In the meantime, I had a death in the family and had to rush abroad again. Due to the stress, I have not been able to manage my finances. I noticed I am still being charged £35 each month. I feel helpless and don't know what to do. I really need the money. They have currently withdrawn over £200!! It's a scam and I don't understand how they can get away with it. Can anyone give me some advice please???

I would recommend JustFab as the experience with them has been great.

I have had many members of my family and friends join the JustFab membership because I received gifts in the past that were from JustFab and were amazing quality. I made an account for myself and took advantage of a free pair of shoes promotion that was going on and I also ordered a purse that was on clearance. When I received the 2 items in the mail I was not very happy with them so I called and requested an exchange for that order but I never received my return shipping label so I called again and gave them a separate email that they could try to send it to again. Once I received the shipping label I shipped the 2 items back.

Be careful. I ordered boots for my granddaughters 2 months ago at their advertised 39 dollars per pair. Today I got a $39.95 charge on my account for being a VIP member. When I called, they said, that is to pay for your VIP membership. The only way you can get shoes for 3$8.85 is if you are a member. They trick you into joining. They are not full disclosure.

I've been buying from JustFab for years. I love it and I like the way that I can just return it if I don't want it or like if it doesn't fit properly. Years ago, when I was online, searching around, I stumbled upon it. It has got to have been at least five years now. I liked the idea that the shoes are very reasonable and now they have the luxe line which I love as well. I have a pair of shoes from them and a purse from that too. I just love their selection and the idea that I can look at it online and it gives me an idea, especially how big purses are, etc. I love the quality of the shoes. I love everything about them. I have boots, shoes and things that I've been wearing for three or four years now.

This morning I woke up to a negative balance on my bank account due to JustFab. I was not aware that if I did not log into my account that I would automatically be charged their membership fee. I called customer service to be told that the fee was nonrefundable and that I was more than welcome to purchase a shoe from them. I canceled my account and the customer service rep was still insisting that I still had credit towards a purchase. I'm sorry, but they can keep that little $39.95 that they so advertise about. I am not happy with the results and will not be returning.

JustFab is a SCAM! They hook you in to a VIP membership which means if you don't skip the 4th of every month, 39.95 is taken out of your bank account EVERY month! When you call to try and cancel your membership they spin you around and around in circles with a sales pitch and then basically blame you for the 39.95 charge because they "claim" to send out emails on the 4th of every month to remind you to skip.... Guess what, I've never gotten a single email asking me to skip the month. I would never refer anyone to this site.... just awful.

The first time I ever ordered from justfab I received two left pair of shoes. The second time I ordered I paid for 2 to 3 day shipping because I needed it for a trip! They didn't ship it out until a week later! I sent that package back and I have been waiting for over a month for my refund! This is the third time I called today about it and all they could say it "I'm sorry let me process it" -___- I beyond pissed with them. I probably won't receive my money back again.

I've been a member for a couple of years now. I chose them over another online shoe retailer because they had a better selection of things that I liked. I really liked all the different styles that JustFab would select for me and everything that they carried. I also like getting to pick and choose, and if you don't want it that month then you can just skip it. Sometimes shoes are not the greatest, but purses are always excellent. Quality is usually really good.

I liked what JustFab had online. The prices were reasonable and I could choose basically what I liked. The quality of some of the items were good. Those that I didn't like, I sent them back. I'm satisfied.

I haven't received my order, which I ordered via rush shipping over 3 weeks ago. I contacted JustFab four separate times. During the first conversation, the rep informed me that the order was with FedEx and that I needed to contact them to get tracking information. After contacting FedEx, they informed me that they had yet to receive the package and to contact the seller. I contacted JustFab a second time in which they told me that the order was still in fulfillment and the representative put in a request to have the order reshipped and I should receive tracking information within 48 hours.

This company is the biggest scam in the world who charges someone $40 a month for absolutely no reason at all? This is ridiculous. It really pisses me off even more that this company is tied to Kimora Lee Simmons. Does she not make enough money that she has to scam people out of their hard earned money? She's supposed to be the president of the company and she's doing this. I'm outraged!!!! The quality of the product is crappy. This really makes me not want to shop online at all anymore.

I've been on JustFab for about a year or two now. I like their selection and have a ton of boots and a few pair of shoes from them. The quality of the items is great. I never had to send anything back. I really enjoy shopping there and their website is good. At one point, I was ordering from them every week but then the heel was getting too high. What I would like JustFab to do though is have more color choices, like yellow and pink. For their boots... maybe blue, green, peach, tea-green, dark purple or something like that. And a heel that's not so high and that's more comfortable - 2.5 to 3 inches.

I haven’t gotten any shoes from JustFab in a while. My only thing with JustFab is this: I’ve been a member for a good length of time. But when you get credit for your shoes and if JustFab is having a sale, they don’t use your credits. That’s the only thing that really bothered me about them. They'll hit your account and not use your credit. My bank account went into overdraft like that before.

I buy from JustFab because of the price and the selection. I bought a pair of boots and some jeans last about 6 months ago. I haven't had any problem with the quality. It was good.

I purchased shoes from Justfab. What drew me initially to them was that they offered some type of discount or some type of credit for being a new customer. The quality of their product was great. I did have one return, but it wasn't due to quality. It was just the size of the shoe. I needed it a little bit bigger. It was a great experience. They have great customer service and the product is of good quality for a low price.

I purchased from Justfab because the first couple of times I liked their styles of shoes. But I don't want to be a member anymore. The quality of shoe has gone down. I tried to cancel probably eight months ago and they wouldn't let me. I just keep skipping. Then I had a credit so I used it, and the last pair of shoes that I got has a weird color. They don't look anything like on the website.

The experience with JustFab was excellent.

I had ordered a single pair of shoes back in November with no intention to use the website again. I was unaware that a fee would be charged every month or that I was being automatically enrolled in the "VIP" service. I found a charge for around 40$ on my credit card statement for February and called to ask about this. The lady I spoke to on the phone was rude and told me it's my fault because the monthly charge is in the terms and conditions. It is ridiculous to think someone is going to be able to follow an extensive terms and conditions with anything. So now I am faced with several charges that I honestly cannot afford because of student loans, and I only have credits that I now have to order shoes that I don't want and won't wear. After being explained how it works, I may have been likely to return to a VIP member once I'm done with school and could afford it and recommended it to friends, but after my very unpleasant experience with a customer service representative, that will not be happening.

Thanks for resolving this issue. I appreciate your attention to this matter. Hopefully in the future there will be a less complicated way to cancel a membership and enhancement of customer service.

Have been a member since ’08 or ’09. I like the quality of their items and the ease of access of buying shoes online.

As I said in my email to you, I do really like your shoes and have found mine to be just great! I've updated my rating to reflect this

I have purchased from JustFab because they were very on trend, really nice quality and the price was great. The last purchase I made was for a handbag, and the quality was very good.

I keep opting out for the month and still get charged on my credit card!! Asked SEVERAL times for my money to be refunded to no avail. I'm afraid to close out the account thinking that they will simply say "we never knew you" and then I have no recourse whatsoever. I told them that taking my money with no product, AND NO CREDITS APPLIED like they try to tell you they will do if you don't make a selection, IS THEFT BY DECEPTION!!!! I keep getting this canned response that assures me that they are sorry and everything will be done to make amends. They tell me to direct my complaint to the stylists?!?! To which I asked, "Why would I ask the stylists to refund my money? Aren't YOU Customer Service?" Never again!

A friend told me about JustFab. I went on the website and found a bunch of stuff I wanted, so I ordered shoes and signed up. I've been a member for 2 to 3 years now and my favorite thing about it is that I can just click and it’s delivered in five days or less. My last purchase three months ago was some brown little booties. The quality is nice for the price.

My first purchase with JustFab was a pair of skinny jeans. There was a strange odor which smelled like mothballs that wouldn't come out so I contacted JustFab Customer Service. They asked me to send the pair back & sent out another. The replacement arrived today and it has an even stronger odor. Hopefully washing in vinegar will get it out. Meanwhile I selected a couple pairs of shoes. When they finally arrived, they had a funny smell too. I put them outside to air. The high heeled pair was not comfortable so I called to return and sent it out last week. As of yet, the replacement hasn't been sent out. The flat pair of sandals I kept seem like something similar at PayLess or Walmart for $20. What I've learned is I won't try a high heeled pair of shoes again. If I can get this strange smell out of the jeans, I'll most likely purchase other styles as I do like that they sell a variety of jeans in my size.

I want to love JustFab but they are really annoying about cancelling. I wanted to cancel a few months ago because of going back to grad school and being on a tight budget but I was told that since I had a credit left I had to use it before I could cancel and then I should still wait to close my account so I might be able to do a return. Now I have accidentally forgotten to skip two months and have been charged $80. To add insult to injury, the shoes I want on the site right now are $30 flats which for some ungodly reason I cannot buy with my $40 credits. UGGGG. I will be getting two pairs of shoes and leaving even though some of my FAVORITE shoes are from JustFab and I get tons of comments on them.

I learned about Justfab since my sister's a member. I liked the styles. I like the things that they have. I like the fact that if you purchase something and it doesn't fit, that you can exchange it or return it without the hassle. I don't have a problem with the quality or the stuff that I order. Love the bags, and shoes is my thing, so I love the shoes. I get to choose such a wide variety. And it's easier to do that than to go in the store and at odd times go in the store. I do it when I'm lying in my bed at night or when I have a few minutes to go on and browse through, choose what I like, order it.

My overall experience with JustFab is great. I never had a bad experience with them.

I have been a member of JustFab for two or three years. I purchased from them because I found a pair of shoes that I like. The quality is very good. I'm a shoe connoisseur and I love shoes.

I heard about JustFab from one of my friends at work. I like shoes and JustFab has a really good selection. I've been a member for about 2 or 3 years. I like the free shipping and that they're hand-picked for each person. It’s been a while since I’ve bought anything, but I bought some boots a few months ago and the quality is great.

JustFab was referred by a friend to me and I wanted those shoes that she had so I purchase from them. I made my last purchase in February and I bought cowboy boots. I love it. Justfab is excellent.

I've bought a couple of pieces from JustFab a year and half ago and the quality of the items I purchased was good. But recently I bought some shoes that didn't fit, so I wanted to get a return on them and they were telling me unless I bought the same shoes or got a return and got the shoes, the same shoes in a different size, then I would have to pay for them to take them back. So now I pretty much had been disenchanted with them ever since.

JustFab is really nice. You can buy whatever shoes you like. They sell really nice shoes and it's cheaper price.

I was in my last year of law school when I heard about Just Fabulous. Having little time to go to stores to shop, I figured signing up and buying things on line was the way to go. However, somehow I ended up with two accounts, one of which I cancelled to not accrue the $40.00 fee each month. I didn't know I had the other account. Anyways, I was finishing my last year of school when my grandmother died, my dad got cancer, my twin sister was getting married on June 1st and I wasn't checking my checking account withdraws - b/c I knew I had student loan money and I didn't really buy much. Because of my stressful time and the fact that I didn't buy much, I didn't check my debit card - and Just Fab had charged me for (7) months of credit: 1/9/12, 12/10/12, 10/11/12, 9/10/12, 8/8/12, 7/9/12, 6/8.

I chose JustFab for the price and the convenience. I've been a member since 2011. I haven't purchased anything this month yet but last month I bought a pair of boots. The quality of the products is good.

My overall experience with JustFab was okay. I’m not a member anymore. I didn't like it because they would charge me every month.

I like JustFab's style of shoes and the price. The quality of the items is pretty good and I've been a member for maybe three years. My last purchase was a pair of cowboy boots.

It all started when I saw a pair of shoes that I really wanted in a magazine and when I searched them out, JustFab had a similar pair of shoes, Chinese laundry shoes that I really wanted. I've been a JustFab member for at least two years now. I skipped this past month to purchase. But in February I purchased two pairs of shoes and two handbags. They're great. I would recommend JustFab to friends.

I was emailed back within a day after posting a review and they were very attentive and prompt. I am updating my star rating.

I noticed I had been charged $39.95 for a charge I did not make. I called and the customer service representative said she would remove and refund. I then read these reviews and went through four months of credit card statements to see if I should be refunded another charge. Sure enough I found another charge. I do not know why the representative decided not to inform me of that and fix the issue right there and refund me the $80 bucks. Now I know they are just trying to scam a working mother out of money. I can't afford to toss money away. I thought about it and I realize they have a good system going.

I like the JustFab benefit and the fact that you can do it every month and don't have to purchase every month if you don't want to. I've been a member for about two years. I like the quality of all the items that I purchase from them.

I have received a 4 items from Just Fab, only one was of acceptable quality. I returned the last 2 items due to poor quality. A pair of suede look shoes arrived wet (despite the box being completely dry) but I mainly returned them as they just didn't fit. I received store credit for the return so I bought a handbag. When I made my order, I went to opt out of the month but the option was greyed out presumably because I had technically ordered an item with store credit. I was later charged for this month. When the bag arrived, I went to open it up as I wanted to use it for work the next day, the clasp fell off in my hands and on inspection I realised that the clasp was never actually attached to the bag properly. The punch holes were non existent.

This company while a great idea in theory, after having to deal with customer service twice now I feel like they are a complete scam, and their customer service reps are the most unhelpful people I have ever encountered. Trying to return a product that didn't fit, I was first told I could not return because my account was inactive. I had cancelled my VIP membership, but still had a credit and used it on a pair of shoes, the shoes don't fit. "I'm sorry you can't return an item unless your account is active." Which seems ridiculous. You let me order something without an "active" account, so why can't I return it? That's just illogical. So I have her reactivate it. Then she tells me I can't return it, because I had a store credit. After explaining to her five times that I understand I don't get the money back on my credit card, but the shoes don't fit so I want the credit reimbursed on my account, she FINALLY gets it and sends me the shipping label.

I mainly purchased from JustFab because they have cute shoes. I like them. I have probably close to 20 pair of shoes and maybe like 10 purses from them. I would recommend JustFab to friends.

It's been a really good experience and I enjoyed JustFab. I actually joined when it was ShoeFab, when it was just getting started. I don't use it as much anymore, just because there's so much stuff on there that I just feel overwhelmed. It used to be just shoes and then it was shoes and purses, which I liked, and now there's jewelry and jeans and sunglasses. But everybody's always been really nice and I've never had a problem and I've had to return orders and it's customer-friendly.

I purchased a pair of shoes from Just Fab in November 2013. At the time I was unaware that I would be charged $39.95 per month unless I opted out. After two months of being charged $39.95 for December 2013 and January 2014, I contacted customer service and requested that they close my account and credit me $79.90. At that time the customer service rep requested I keep my account open and "opt out" before the 6th of each month to avoid being charged the $39.95 for the next month.