JustFab Reviews

I haven't had any issues with JustFab at all. I have been a member for a while. I happened to see JustFab and I was into buying a lot of shoes. I saw a really cute pair of shoes and I was like, "Oh, cool." I like the fact that it was a shoe club that would allow me to buy shoes when I wanted to. Also, everything was the same price. They've made some addition to that but still, everything is still the same price. There's no shipping and handling, and free shipping and handling if I needed to return something which was really nice. I could skip a month if I didn't want to make a purchase or didn't see anything that I didn't like.

I saw something I liked on the site about 3 years ago, and I decided to purchase it. I’ve been a member since then and like the points I get to earn. I do shoes all the time. A week before, I bought 4 pairs of shoes. Looking for styles was not hard at all. The quality of the items is good -- some are very good, although some are not so good. Overall, JustFab is great.

I joined JustFab about 5 years ago, before it came on TV. I was online and I was just searching through the web and it popped up. So I started looking at the website and I really liked the shoes. The quality of the items is great and finding the styles of shoes you're looking for is very easy. Last thing I bought was a pair of 6-inch cork-like shoes. There are some little black leather booties, 4 inches high, which I like because you can wear them with anything.

It says no obligation to buy so why are you guys charging me $39.95 if I didn't purchase anything! And in no time was I informed that I would be charged if I didn't skip a month! I just want my money back please and to deactivate my account!!

I liked the quality that I saw at JustFab so I decided to purchase from them. I used it not necessarily thinking that it was going be one of my number one shopping opportunities but it turned out that way. Although I was always very pleased with what I generally ordered, it was a little frustrating in the beginning because you can only view the specific inventory that’s sent to you. But now JustFab allow people to view the entire inventory and even kind of expanding search options. I really like those options now.

I found JustFab’s website on the computer, so I checked it out. I liked the variety of shoes they had and it was very easy finding the styles that I wanted. I’ve been a member for quite some time now, and I still get shoes from them all the time. Last month, I ordered two pairs of shoes. I’m a shoeaholic so it has worked out nicely for me. I love the convenience.

Thank you for doing the right thing.

I'm a shoe addict and when I saw the commercial and I saw a pair that I liked, I got on the website to find out and got 4 pair of shoes and have been a member ever since. The delivery had been extremely fast. I've gotten a pair that don't fit and they sent a new pair immediately. It's been great. I've never had a problem with shipping and handling or anything like that, and the shoes fit most of the time. There’s a pair of sandals that I got, the Aphrodite sandals. I got them at least three years ago, and they’re not falling apart. They’re still very comfortable and I wear them everyday to work. And my last purchase was the Magic Kingdom. It's a purse that I use everyday. Everything is great. If I ever have a question, calling customer service is not difficult or complicated. It's just very easy to get along and they're very helpful.

I bought a pair of boots in November 2013. On completion of the details on the site, I thought I had only bought the boots....however I have discovered on Monday that $35 has been taken every month since for a so called VIP membership, a membership I had no idea at all I had joined. The total taken from my credit card is $280.00. Following two lengthy phone call I have, has $140 refunded however a refusal to refund any more. I have of course cancelled the membership that I didn't know I had!!! I am really disgusted at how customers are conned into the membership and all the various JustFab Facebook pages from France to UK to us are covered with comments from people who have been scammed in the same way. So to summarize my complaint is how the site works and the refusal to refund all my money.

I love shoes and when I see something I like, I just get it. One time, I was online, searching for shoes, and I found JustFab. It was easy finding the styles that I like on their site. I’ve been a member of JustFab for the last three years. I like that I get my orders on time and that they arrive here when they say that they do. I also like the special offers that they have for elite members because that’s what I have. I love all the items I’ve purchased, including the last ones which are boots. They are really good quality. I do recommend JustFab to friends.

I purchased from Justfab because I like the ease of being able to get shoes or purses, and they have free shipping. They have a lot of pluses to it. Finding what I like is not too terribly difficult. But I have more trouble with the shoes because they’re all extremely high-heeled and I’m not really into that high of a heel. They don’t have a very big selection of just like 3-inch or 2.5; it’s all 4-inch and up.

I got into JustFab because I was interested in buying a lot of shoes. Looking for the shoes I wanted was fairly easy. My favorite part of being a member is that they give out well, they have good shoes, and they also give out perks for people that have been long-time members and purchase a lot of things. They have special offers like buy one, get one free or 50%. The quality of their shoes is pretty good. If I could recommend anything, a little bit more cushion would be great.

I ordered shoes from JustFab in June 2014 and after receiving the shoes, the quality was not good at all. However I decided to keep them and perhaps use them once in a blue moon and never order from them again. Today, July 15, 2014 I looked at my credit card statement and found that I was charged $39.95. I called the company because I knew I had not placed any orders and found out that because I'm supposedly a VIP member, I will be charged $39.95 a month even when I don't place any orders. The customer service rep told me that if I was to remain a member that they would give me a credit because you are allowed to skip a month but if you don't place any orders you will continue to be charged $39.95 every month whether you purchase or not.

My daughter ordered a pair of shoes from JustFab in March this year and I authorized her to do so as she does not have her own bank account (being a student). I had no reason to think JustFab were any different to other companies which trade online and so I expected there would be a one-off payment taken out of my account. Imagine my shock when I discovered that two lots of $35 were being taken every month from my account and it gets worse! Upon investigating my bank statements I made the awful discovery that JustFab had taken $35 from my account going back to September 2013. On questioning my daughter it seems that she had ordered a bag last September for college, using her own email address. Because she entered my email address on the second transaction, we have both been treated as VIP members and too lots of membership fees taken from my account without my knowledge or my authorization!

I returned an item in May and was advised that my monies would be refunded within 2wks of JustFab receiving the returned item. The item was collected by courier company and returned to JustFab (confirmed). I thought I would allow enough time to pass before checking my bank account! No refund I hasten to add! I again contacted JustFab and after the sincere sounding apology, advised that I would be refunded within 3-5 days. It is now mid July and as yet my refund has not been credited back to my bank account. I again for the umpteenth time have contacted customer service and have now been told that my refund will be credited back to my account in guess what 3 - 5 days!!! I say in this case seeing will be believing!!

I wrote another review about JustFab on this site, on this same topic about a week ago. After the headache of talking to the first customer service agent that was no help and hung up on me, I called back and spoke to an agent that thoroughly cared about customers. At the time she informed me she could only refund back one credit that was charged to my account. (In a nutshell, I had been charged for 4 months total after having called and cancelling said VIP membership.) I was disappointed, but had decided to call back the following days and get refunded for the remaining credits as well. Thankfully I didn't have to.

I liked the JustFab selection. It's convenient and I've been a member for 3 years. I like their buy one get one free offers. The quality of the products is usually good and I'm pretty pleased with them.

One of my girlfriends found JustFab online. But before it became JustFab, I started when it was - I can't remember what it was. They have so many shoes and bags, and they're very reasonably priced, and with free shipping and everything, you can't beat it. All you have to do to find the style of shoes you're looking for is to do a search. I like the fact that I have a personal stylist and I can contact them at any time that I need and I like it when they have a two-for-one deal. Everything I get is my favorite purchase and I'm very happy with what I have experienced so far.

Due to my complaint I am satisfied that just fab acted accordingly and fairly with me. It is just slightly annoying this never happened to begin with and the amount of effort I had to go through for this result. But all is even in the end.

I love shoes a lot; that's why I signed up for JustFab. It's pretty easy to find the shoes I wanted. They have the categories broken down pretty good. I've been a member for almost two years and they send me the styles each month. I can go through it and that kind of shortens my shopping time. Also, I had put something on my wish list and they did a special where if you bought anything that was in your wish list, you got an extra 20% off or something, so I like piled a bunch of stuff in there. I've also done the buy one, get one half off kind of deals.

Wanted to exchange a pair (my first JF purchase) of "Luxe" shoes, same style just different size. Gave the JF folks a call and they said no problem. We'll hold the size you want for 7 days and send them to you once we see that the others are on their way. I thought, "awesome! Why do these guys get so many negative reviews?" Well, the call was on the 21st of June. I sent the shoes on the 26th. On Friday (27th) I receive an email saying "yippie your shoes are on their way". It's now July 13th, I've yet to receive the shoes or any reason for the delay. I looked at my account only to find "pending" next to the order. Why send an email saying they've been shipped? To make it worse, they are evidently making a conscious effort to make bad on the return. As a look at the JF website show the shoes (style & size) are available for purchase and IN STOCK! Now I have to call these people and go through the hassle of cancelling (or trying). It's far more frustration than is warranted for some poor quality shoes.

I had made a one-time purchase through Just-Fab in April 2014. And to my bewilderment, discovered that I was being charged monthly for $39.99. Upon immediate discussion with a saleswoman through Just Fab, I was informed that there would be no refund to my visa and that a credit would be applied instead. This was of no relevance for me, as I had already lost up to $120.00 and was still being billed monthly.

I purchased from JustFab because I love shoes and because the heels weren’t so tall. Finding the style of shoes I wanted was easy at first and then it got difficult. Being a member, I like seeing and selecting the shoes for that month. My favorite purchase was some boots but I didn’t like the quality of shoes that were on sale on JustFab. They feel just kind of used. However, overall I had a good experience with JustFab.

I chose to shop at JustFab because of their decent price and their return policy. It's easy to find the styles you're looking for and I like how fast they get them back if they don't fit right. I've been a member about a year now and sometimes I get half off of the next shoe or buy one, get one free. I've been able to get a pair free. Sometimes I get half off of the second pair. I would recommend JustFab. They have great customer service.

I use JustFab for the convenience, like paying $40, and then I can choose whatever shoes I want and I've been a member for more than 3 years. The quality of the shoes is fair. I'm happy every time I buy shoes from them.

I want JustFab to clarify their stance on whether they refund the money that they take out of your account if you do not use your credit! $39.95 was deducted from my account without any notification, when I tried to cancel the membership the lady said that it is not refundable, and she would try to refund my money but I will need to keep the membership thing. I don't want the membership anymore. I want you to return someone's hard earned money to their account, if you guys actually run an ethical company. Thanks and awaiting your response at the earliest!

My daughter sent me a link in December with a picture of a bag she liked from JustFab. I bought the bag and she was delighted. I didn't realize that when I became a 'member' I was signing myself up for 35 per month! I was investigating my PayPal account today and discovered that I'd been charged 245 over the last 7 months for nothing! I feel physically sick. No wonder I'm not clearing my overdraft. I've been on their website and studied the 'extremely small print' and find I have 7 credits for shoes. I have sent them an email and am waiting for an answer. I have requested a refund. Companies should not be allowed to operate like this. I buy many items online, I've never heard anything like it! So upset!

I like the styles of JustFab shoes, it’s not something that everybody has. The selection is beautiful and the quality is pretty good. It’s very easy for me to find the styles of shoes I want. There are times when I do 5 purchases in one month and other times I skip a few months, but it varies. I just got a compliment on a bag that I purchased from them today, and I’m like, “Oh, it’s JustFab.” The quality does show. I do all my shoes from JustFab and I’ve bought a couple of dresses from JustFab and they’re nicely made. Their customer service is good overall. Recently, I did the pocketbooks buy one, get half price but when I got them I realized I had the same bags already but I didn't have the time to return one of them. But I got a thank-you watch and it’s beautiful. I was very surprised. I just had to change the band because I’m allergic to rubber but it’s a nice quality watch. JustFab is awesome. They’re very good. Keep up the good work.

Two years ago I signed with JustFab and it was easy to use and it just went from there. When it comes to finding the style of shoes I wanted, on a scale of 1 to 10, 1 being the hardest and 10 being the easiest, they're a ten. I love the free shipping and free returns and also the buy one get one free offers. As for quality, I've had a couple of shoes that break the second time or a piece that is missing out of a pair of shoes but other than that, most of them are really comfy. The only thing I have to complain about is there was one time I had to talk to someone there and it was a guy. He just kept spelling every single word wrong. It's not a huge deal but you're working for a company. You should at least talk in the right grammar and he didn't help me at all and I just ended the conversation.

I was checking my bank statement when I noticed that each month there is a deduction of $39.95 monthly from justfab.com. I remember I purchased a pair of shoes for $10 for my daughter on December 2013. I clicked on VIP check-out thinking that being a member will give me quick check-out and updates on new arrivals. When I called customer service, I didn't know that being a VIP member, they will be charging me $39.95 a month (non-refundable)... Say what!!! VIP member on what... I understand about annual charges, say for credit cards, or monthly fees for country club membership or even homeowners association, but for cheap shoes... Seriously!!! The agent was giving me spiel of their membership rules... non-refundable crap. If she saw the last time I bought with their company, it was just one-time! She placed me on hold while I was sitting nervously. I am just relieved this fee was fortunately refunded completely. For future buyers, beware. Do not click on becoming a VIP member. You will be trapped not even knowing it!

I was with ShoeDazzle before but they changed their policies. Then, I found JustFab online. I decided to become a member because it was more economical and they had nice shoes. They had a wide variety of styles, so it wasn’t hard looking for what I want. If you don't want to purchase shoes for the month, you can opt out of it, so you're not forced to consistently make payment. And the point system is really nice. You can get points, which you can use to purchase shoes. It's an incentive to you for purchasing from them.

I wrote another review about justfab on this site, on this same topic about a week ago. After the headache of talking to the first customer service agent that was no help and hung up on me, I called back and spoke to an agent that thoroughly cared about customers. At the time she informed me she could only refund back one credit that was charged to my account. (In a nutshell, I had been charged for 4 months total after having called and cancelling said VIP membership.)

About 3 months ago, my my wife order 1 pair of shoes for 10 dollars, but JustFab continue withdrawing from my checking account 2 charges of $39.95 without my authorization. DO NOT ORDER FROM THEM BECAUSE THEY WILL TAKE MONEY FROM YOUR ACCOUNTS!!

My daughter has me to be pay for 2 pair of shoes - buy 1 get one free offer with JUSTFAB. I paid for them through my PayPal account. JUSTFAB continued to take money out of my account for 2 months before I realized and lost £70. PayPal explained it was because my daughter had signed a contract and that it was an agreement. PayPal have explained they will try and refund my money and that many people have had the same experience. Please beware this company is very underhanded and only after access to your bank account!

It's very easy to find the style of shoes I'm looking for at JustFab. And I like the convenience it offers. My last purchase was a "buy one, get one" flats/sandals. I really like it. The items have good quality. JustFab provides seamless transaction and fast shipping. I am very pleased.

I want JustFab to clarify their stance on whether they refund the money that they take out of your account if you do not use your credit! Whilst buying my first purchase, the lady on the phone DID not disclose the fact that I would have to pay 35 pounds monthly! It's recently that my fiance found out that his card was being charged every month by JustFab! Neither was I told about the 'skip the month' funda, because obviously the lady on the phone DID not clearly define what a VIP account would entail! Please revert back to me asap about the same. And make it a point to return someone's hard earned money to their account, if you guys actually run an ethical company. Thanks and awaiting your response at the earliest!

JustFab charges me 6 times for member credits of $39.90 each without notifying me of these transactions in any way. The fact that you guys can just charge my credit card without letting me know is appalling. Not only so, I've tried to email the team saying that I want my membership cancelled and my money refunded last weekend and has yet to hear a single ** from your crew. If going on this website to stab your company is the way you want this to be handled, I am more than happy to.

The experience with JustFab is okay. Some of the shoes' quality was not that good.

I was actually going to discontinue my membership with JustFab. I was gonna draw a letter because all the shoes that I've bought, the majority of them I'm unhappy with, some I can't even wear. I have bought four pairs of boots, eight pairs of black, knee-length leather ones that I can't wear because they smell. I have bought eight pairs of thigh-high suede and I actually had to sell them because I couldn't air them out. I've sprayed perfume on them. I was unhappy to have spent that money.

I skipped the month when they sent me an email about a fall boot boutique, but they never even sent me a reminder email. Yet they still charged me on the fourth. The terms clearly states you have to skip before the fifth. I skipped on the second and was still charged! I contacted customer service and the first thing they said was is there anything else I can help you with? They refused to help me and said the problem wasn't on my end and made it look like I was stupid. The associate was rude and no help at all. I tried calling to cancel and was hung up on TWICE. Extremely frustrating and I hope they all have to endure the terrible customer service I have received.

I'm a shoes fanatic. I love shoes, so when I saw the JustFab ad, I thought, "Well, why not give it a try?" You can get what you're looking for online rather than having to always go out to the stores. I liked it and I just kept buying from them because their products are good. I've been a member since 2012. I buy a lot of shoes, and I like the fact that they have a program where you'll get your picks early, earlier than other people. It's a clever idea and awesome. The products are of good quality. It's no different than some of the shoes you buy on the store. Sometimes it's better quality or same quality. My whole closet has tons of shoes and the majority of them are from JustFab. They're all my favorites. It has excellent products and customer service.

After previous issues with my order being cancelled, I spoke to a lovely agent who helped me out. After worrying about not being able to take advantage of the offer due to my order being cancelled, she helped me out and helped me to take full advantage of the offer!

I have a large foot and JustFab got shoes for my size. It's pretty easy to find my size. I purchased my favorite boots there and lately, I used my last three credits on sandals. They have lots of special offers that I have taken advantage of. I had a pleasant experience with JustFab and I've recommended it to a friend.

Overall, from the years that I've been shopping with JustFab, they've been wonderful. I did have a couple of issues a couple of months ago that I was not impressed with. I'd ordered a pair of shoes and they sent me an email for confirmation. And then I noticed when I checked on it that it was cancelled. I called and asked and they said, "We're out of stock." I said, "But nobody notified me of it. I should have gotten an email." They were like, "Sorry." I was like, "That's it? That's all?" I was irritated by the fact that most of them are just like, "Well, okay, that's it." They did say that they were going to, on the next purchase, give me expedited shipping for free, and that was fine.

I’ve had an awesome experience with JustFab.

While I've never had any problems with the actual products, which were quite nice, dealing with customer service was a headache. I didn't receive my reminders before my credit card was charged, and wound up with 3 charges. When I decided I'd like to cancel my membership, I had to wait on hold for almost 15 minutes before I could talk to somebody (as you can't cancel your membership online), and then argue with the representative for another 15 minutes as to why I wanted to cancel. Then I asked for my credit card to be removed from my account, where I was told that it was not an option for them to do that. Very sketchy to me! I will never purchase from them again.

Don't do business with this fraudulent company. They'll take any stolen card and allow major purchases without proof of anything. I just had my card compromised by this company and they would not discuss anything with me. When the bank called them to discuss situation they refused to be recorded and hung up. This makes a statement in itself as to how they work.

I guess I'm considered an elite member of JustFab. I don't know what I did but all I know is that I've been buying shoes from them for the last five years. I was kinda upset at one particular time and I'm not buying any shoes from them because of the fact that they had this rule where you have to buy every single month. Well, there are months where I look at the shoes and I'm not really pleased with them so I don't buy, and there are other months when I get crazy and I end up buying like 5 to 6 pairs of shoes. I made it clear to let them know that if you're gonna treat an elite member special, you should give them an option as far as whether or not they wanna buy every month. Let's put it this way... I have a wall of shoes, that's how many shoes I have. I ended up going with somebody else and I ended up buying shoes someplace else. I don't know whether or not they've changed it.

I thought JustFab was a good deal and they had a lot of choices, lots of options and the free shipping each way so that I can switch it out without paying extra money with shoes. They have the products divided up by style or color. They have lots of different ways to search what you're looking for. I like the convenience. You get everything pre-picked for you. Everything's on trend and stylish and it's sent to you in a nice little email but you can still browse other things. You can shop in the middle of the night if you want to. I just got a package from them yesterday. I purchased a purse. They had a buy one, get one promotion going on so I got a purse and a pair of boots.

I learned about JustFab through Google. I was buying cigar of the month for my husband and I decided to get the shoe of the month for myself. I've been a member for 4 years and my favorite part about being one is getting new shoes every month. It’s easy getting the style of shoes I’m looking for. Just last month I bought two pairs of heeled sandals, a pair of wedges and a pair of heels. But my favorite one I got a long time ago, about 3 or 4 years. It’s a pair of knee-high black boots. I wear them all winter. As for the quality, I wouldn't say they’re top of the line. They’re not something I wear every day either, so they’re fine for a couple of wears.

It was my daughter who clued into it. I've been a member of JustFab for at least four to five years, and it's been wonderful. All of my shoes have been fabulous and have gotten lots of compliments. I like the styles that they offer, and the price is very reasonable. And they make it convenient because you order them and they're shipped to you. Also, they have sales that they put on like in January and sometimes in summer, which is nice, and I end up buying several pairs. I have also bought make up cases as graduation gift and it was a big hit. Everybody loved it. I have recommended JustFab to several friends.

I was looking for shoes online and found JustFab. It's not difficult to find the style of shoes I was looking for. It's more challenging to get rid of styles and not see them than looking for them. I've been a member since 2011 or 2012 and the shoes are reliable. I like most of the shoes I've purchased and except for a couple of shoes that I don't like, I wear them all. I recommend them all the time.

I've been a member of JustFab for a long time - over 3 years, maybe more. I became a member because they have great value and variety - there's something for everybody. You can wear one for between $20 and $40. The shoes are a good purchase. I got the wedge shoes years ago, and they're my favorite. I also like the convenience. It's easy to shop for something. And for the special offers, I was able to get the 2 for $40 shoes. I tell my friends about JustFab all the time.

JustFab is awesome. I've not had any problems at all and you can't beat the quality of the shoes for the price.

Other than the fact that I have to pay more for shipping because we're a territory of the United States, everything is great.

I’ve been a member of JustFab for three years. I chose to purchase from them because of their prices, and I like their styles a lot more than the ones on other retailers’ sites. I’ve tried the two for $39.95 special offer, but what I really like is the monthly selection of purses. My favorite purchase so far is the last black purse that I’ve bought. The quality of the items is really good. I haven’t had a complaint. They last for a pretty decent time for the price. I’ve had a fabulous experience with JustFab.

I signed up for JustFab because of the prices of their bags and the shoes. Their selection was better than the other ones that I have been with before. Also, it was very easy to find the style of shoes that I wanted. I've been a member for about 3 years and I get to accumulate points for every purchase and I'm able to redeem those points for another credit or items I can purchase. I've used the free credits that they offer, too. I've been able to accumulate those. Also I got to purchase little items, shoe pads and things like that and the jewelry, too.

Well, well.. I have received confirmation that my account has been cancelled. I accept this as a resolution to my complaint, but recommend that Just Fab consider allowing cancellation of the account via their website as it appears that I am not the only one to have had this type of problem with them..

I like JustFab's shoes and stuff. Sometimes there isn't anything that I want and I'm not able to buy. But occasionally, I'll buy something. Actually my last purchase was a couple of weeks ago. When it comes to the items, so far, so good.

Naughty shoes that were supposed to be size 4 but were extremely small my 6 year old niece could have fitted in them. Returned them in March and still not got my money back now, been told 5-6 working days so much for the initial 10-14. Would never shop or recommend this place!!! The £35 a month VIP is also a scam.

Overall, JustFab is a great experience: fast shipping, no issues if something doesn't fit, they have a great policy. I have no complaints whatsoever.

I have no problems with JustFab products and actually think that it's a great deal to get shoes and handbags for $39.95. I've bought shoes from them before and love them. The issue I have is with their customer service and the rules they have. I joined because I wanted a great deal on shoes and remembering to skip each month did not seem like such an issue because they send you email alerts to remind you. Well about four months ago, I stopped receiving those emails and I forgot to skip. I thought maybe I just accidentally moved the email to the trash folder and promptly forgot about it. I missed two more months after that. I made sure to check my emails after that and I definitely did not receive any more emails from them. I understood that it was partly my fault and that I was supposed to remember but after depending on the emails from the start to remind me to skip, it just wasn't a top priority to me to remember this.

I signed up for JustFab because I love shoes. I've been a member for about three years now and it's easy to just go online and check out shoes I wanted there. It's also great that they have free shipping and handling. They're good. I hope JustFab continues with the beautiful shoes that they put out online for us women.

This is a company with extremely unfair business model. I signed up and ordered my first pair for the discounted price of 17.50. I usually wear size 5 however the shoes that arrived were more like a 4. I had to return them but the website never updated to show that they have been delivered and therefore I was unable to. In the meantime I noticed that I have been charged 35 pound on my bank account so I have to order another pair! You should carefully read the term and conditions before giving your bank details. The second pair that arrived were with very low quality, there were glue marks on both shoes and one of the shoes was wider than the other. Definitely not worth 35 pounds. I regularly buy shoes from Miss Selfridge and River Island that are similarly priced and are much better quality. The quality of JustFab shoes can be better compared to Primark.

I placed an order for 3 pairs of shoes. After a week of my order not being dispatched, I took it off my own back to ask why. After this I was then told one of the items was out of stock and my order was being cancelled. No one contacted me to tell me.

I had a great experience with JustFab. I have a lot of shoes. I'd recommend JustFab.

My husband was kind enough to set me up with an account as a gift. I ordered several pairs of shoes and they are not true to size at all. I had to return far more than I ever purchased. Sale items are non refundable. You can register online, they'll take your card, and allow you to purchase.....yet you cannot cancel online. You have to call and then they spend the next several minutes having to argue with them to cancel, 10+. I was then told you could always return sale items as an exception. Yep I've tried this before and it's a nightmare. If I were ever considering going back to the service, the unprofessional fight they put up and the difficulty to cancel have convinced me to never give them another try.

I've been a loyal customer for two years and spent quite some money on this website. I don't have a problem when sometimes I forgot to skip for that month and they charged me 40 bucks and give me the credit. However, when I called them today asking them to cancel my membership they refused to do it. I told the guy on the phone that I'm moving out of the country permanently so it's pointless for me to keep my account. He just wouldn't do it!! He listed all the reasons why I should keep my account which didn't make any sense to me! I'm ** leaving the country and I'm not able to use the site no more and I don't want to go through all the trouble skipping every month!! He told me to download an app and set alert so I won't forget to skip every month when I'm out of the county!! WTF!! I also have one more credit left unused and he didn't want to refund the money!! I'm so pissed off.

I like the shoes JustFab has and they were cheap. It's easy to use because of its good selection of shoes. Their price is good and they have a lot of sales going on. I've taken advantage of the two for $39.99 promos and they have this where if it's $60 worth you can get another pair for $15. I've been a member for six years now and their quality is pretty good. Sometimes you'll get a pair that might be a little smaller, that's not true to size, but it very seldom happens. My experience with them has just been really good. If you have an issue with the size or any issues with cancellation, they're easy to work with and they do the best they can with resolving the issue with no complaints on my end.

I have been trying to cancel my VIP membership for months. The hassle of logging on to "skip this month" is not something I wanted to remember to do each month. And if you don't log in... you get charged. Two major complaints: 1. They charged my card when I skipped a month, and when I called to complain, they said it was my fault and I must not have skipped the month. Then proceed to tell me they would make an exception and refund my money for that month. A refund which I never saw. 2. I have been trying to cancel since that incident and they are the most difficult people to talk to on the phone. The products are decent quality. Worth the 39.95 price, but definitely not worth their regular price. But all in all, not worth the hassle of membership and/or dealing with their customer service.

I've experienced nothing but just quality shoes from JustFab. Out of all the pairs that I bought, I only had one of them break within a month or two after purchasing it. I loved JustFab. It was awesome until I got into a not so happy financial place so I had to stop shopping.

JustFab has been good. I tried to cancel it and I was on hold forever but that was a long time ago. I was pleased that every time I ordered something, everything was perfect.

Would not give me a refund on the products. Shoes have to be returned 90% of the time because they don't fit and are not true to size. Shoes you do want are out of stock 90% of the time. To cancel your subscription, you need to call them so they can try to talk you out of cancelling the subscription. You cannot accomplish this via internet like you can so many other services. If you want to cancel your subscription, they take away the credits that you did accumulate while you were a customer. A credit = $49.00 so they just stole your money.

Holy Hell! I tried several times to cancel my account online or thru Chat and was told I had to call in - which I DID NOT want to do out of fear of them pressuring to me to stay, and BINGO! She WOULD NOT LISTEN to me when I asked more than once to PLEASE CANCEL. She kept pushing and pushing. At one point I started saying NO NO NO NO NO NO NO NO NO MEANS NO! and she continued in three other approaches to get me to stay. What the hell?

I like JustFab because of the shoes. I also deal with other ones, but they have some cute shoes in there. I have purchased many pairs depending on my mood. However, sometimes I get a pair of shoes that looks like somebody tried them on or the bottom part has been worn. I've gotten two pairs of shoes and the heels were scuffed at the bottom. I couldn't send them back because I needed them at the time and just kept them.

I'm a member of JustFab for two years. The price is good. I like the styles and it's very easy to find the styles I wanted. I took advantage of the two for one or buy one get one free for sandals and just last month I bought army fatigue boots. I like them, they're very comfortable. I get compliments on all of my purchases. I love it.

I like JustFab a lot. They have a nice selection of shoes. However, one time they sent me some shoes with a broken heel. But I never pursued or sent them back. Other than that, it wasn't a bad experience.

Recently had some problems with my health. I'm a senior citizen, so your 5.5-inch heel shoes don't work for me anymore. I had gotten some cute sandals, they came up the ankle and laced up. I gave them away to my daughter because she's 18. I could put them on but because of the problem I'm having with my health, they aren't comfortable for me right now. Apart from that, I haven't had any problems with the shoes that I've gotten. I really like them. These days, though, I order more for my daughter and she loves them. As far as the quality of the shoes and the service, I don't have a problem and it's been a good experience with JustFab.

It was great at first. They had cool shoes for a competitive price and I like all the shoes I have from JustFab -- I get compliments on them all the time. The quality of the items was great. But as it became more popular, the shoes that I want to buy are usually out of stock. The products that are advertised are not necessarily available in the size or style I want. Also at this point I have enough shoes and now it's just one of those things that I have to keep up with and skip on to the next month, one of those maintenance issues that I have to maintain.

I wish that I would have known prior that Justfab takes a credit if you do not skip a month. Then to top it off, you are not allowed to use your credit, which by the way is your money taken from your account, and apply it to a promo or deal. I find both practices rather unfair, since it is MY money used to create the credit. To top it off I sent a message to customer service and still haven't received a reply. I wouldn't recommend my friends to Justfab because of their unfair, outrageous policies.

I like what the shoes looked like and thought it was a good deal, so I tried it out. I've got lots of shoes and I like them all. Now I don't have to go anywhere to shop. I just look at the computer. It's easy and not expensive.

JustFab is a different way to make a great shopping. I signed up because $39.99 on every pair of shoes was a good deal (and I liked it for a while). When you just signed up, they give you about 20% off on your first pair of shoes. I’ve been a member for 3 or 4 years now. They have great customer service. Sometimes you get two items for $39.99 and the shipping is always on time.

I've been a member of Just Fab for a couple of years and it's convenient. I like their quality and it's easy to find the style of shoes I'm looking for. It's a very good experience.

I've been member of JustFab for about 2 to 3 years. I became a member because I just thought it was a cool concept. My favorite part about being a member is the fact that I can go on whenever I want and pretty much find whatever shoe I’m looking for. I’m very happy with the quality of the products. I took advantage of their special offers like the ‘buy one, get one free’; I've done that a few times. They had the daily, weekly or monthly special where there was a limited amount of things to buy and were only available for a limited time; I did that a couple of times and adding jewelry or stuff like that to my order. The last purchase I made was last week and I bought a pair of shorts and a pair of shoes. My favorite purchase so far would be the new jeans that I just got. They’re like coded jeans and are really cute. My overall experience with JustFab has been great. I've recommended them to all my friends already.

My all-time favorite from JustFab is the Iron Fist collection and I have 12 of them. I love that brand and I like almost all of JustFab's shoes - that's my problem! I've been a member for 3 years now. I love the surprise of getting a credit. Every month you forget and then when you go into the site and you have your credit, or a free shoe, for some reason you feel like it's a present. It's very easy to use and they have a lot of selection between the jewelry and the bags and everything. I've used their buy one get one half-off specials a lot of times. Their quality is excellent. I haven't had any problems with any of the shoes I bought from them. I have a very happy experience with JustFab and it was awesome to find them.

JustFab is a great website and a great program. It’s great for when you don’t have time to go shopping -- It’s very easy to find the style of shoes you are looking for and you get all the latest styles. I’m on their monthly automatic program. I haven’t been there online a lot but my daughters go on there. I think I saw a few months of credit lol. I have two daughters and they like to go in and find some other stuff like some of the jewelry we bought as special offers. We get great selection, great deal and great quality for that price too! My daughter has these boots that she loves. We thought it wouldn’t have lasted this long, but it has.

My experience with JustFab had been good so far. It's been great. I would recommend it to a friend.

I've dealt with JustFab for years now. It’s pretty much easy as long as I pick out what I want to order and it doesn't take as long as most places to get what I order. I recently got some basic black heels. They always fit, so I don’t have any problems with the quality of the products I buy. I haven’t had to return an order. My overall experience with JustFab has been easy so I've recommended them.

I love JustFab. I love the shoes. I don't have any problem with Customer Service - it's freaking painless. I like the choices, I like that I can skip if I don't see anything I'm interested in or in my budget. It's a must-have service.

Do not buy anything from this company's website. My wife bought some boots, and unknown to us, this company uses a pre-ticket box on the payment screen to enroll her into a month V.I.P club that cost $35 per month. She was unaware of this, then send you a monthly email, and if you don't spend the $35 or push skip, they just keep the money. They have had thousands of complaints about this practice. But continue to use pre-ticket box to fool customers. I have emailed this company to complain, but they don't answer any question put to them. Avoid Justfab.

What I used to like was being some type of elite or VIP with the company and I get so many points that I could buy or keep rewarded with some free credit, a pair of shoes, so to speak. But now I think they’ve gotten rid of that, so now I have all these points, I’ve got enough points to purchase or have credits for a free pair of shoes, $39.95, but I can’t use it for a credit. I have to use it on a item that’s in their list of items for free -- some jewelry or some shoe inserts or nail polish.

I have been a member of JustFab for a couple of years now. I first knew of it online since I like doing shopping over the Internet and I like looking at the shoes. I love all the shoes from JustFab, but I've got so many now and I can't order any more. The last purchase I had with them was on a pair of blue shoes. The quality of the items in JustFab are wonderful. There was only one shoe I had to return because the strap broke on it, but all the rest of them are pretty good.

It was very easy to find the styles that I like. The price is very affordable, $39.95, and the prices haven't changed which is my favorite part about being a member. They stuck to their word and I appreciate that. I was also able to get the 2 for $49 deals. The last purchase I made, it was a very good quality purse. I had also purchased the Maggie shoes, pink blush color, and it's my favorite purchase so far. I've had a great experience with JustFab. I would recommend them to anyone.

I've been a member of JustFab for a few years now and I just love them. They have a very unique selection that catered to my style, make it very easy for me to find the kind that I’m looking for and getting shoes the way I wanted them. I love the quality of the products. I haven't used my account for a long time so I was able to get my 10 pairs of shoes at one time. And that was awesome. I've also taken advantage of the special offers like get 2 for $39.95 and $10 off here and there. Definitely would recommend them.

I'm one of the people who signed up without reading the T&Cs - the only place you are told about the monthly charge. I actually went through the process of creating an account again to make sure I wasn't missing anything. While the T&Cs make it clear, you can hardly accuse JustFab of going out of its way to tell people they are signing up to a subscription service. Why are they so coy about it if it's such a good idea?

I've been a member of JustFab for at least 3 years. It's pretty easy to find the style of shoes I was looking for and very easy to navigate the website. It was simple and easy to go on every month and check it out and have a lot to choose from. I do a lot of the "buy one, get one half off" type deal, or buy two for $39.95 type deals. The last purchase I got was about two months ago for jewelry and I love them. My favorite purchase was a pair of heels that I bought with three straps with a metal plate on each strap. Overall it has been a wonderful experience. It is easy and has lots of variety.

It’s been a while since I’ve been a member of JustFab. I honestly don’t even know when I first signed up. I remember I just saw the shoes on JustFab and I liked them. The best thing I like about membership is they’re always sending you new styles. I’ve gotten the style that I like. There’s only one I wanted to get again and I haven’t been able to find it.

I first heard about JustFab from a friend. I love their stuff. They have very good things. I’ve been a member for almost two years now. I like shopping at JustFab because it’s not difficult finding the style that I like. It’s very easy and they are quite reasonable. The quality of the items is very excellent. I last bought a purse a few months ago. I also took advantage of the 3 for $39.95 special offer. Overall, I’ve had an excellent experience with JustFab.

I ordered twice and both times there were screw ups with my orders. I was promised expedited shipping never received, its actually taking me 3 weeks to receive an item and their excuse is "we're so sorry but we're having a BOGO sale and we are extremely busy"..... I'm sorry and that's my problem how? They weren't that busy to accept my money, I didn't order from the BOGO sale, one item, 3 weeks....... If it wasn't for the shipping problems, I would've stayed but you know what I like to know when I will be receiving my stuff.... Sorry for the misspelled words, at work right now in a rush.

When Just Fab first came out, they really had a lot of nice shoes. Then after that, I started liking Shoe Dazzle because of the designer and they had nice shoes. When the designer left and somebody else took over, their shoes started not getting as nice, so I started going to Just Fab.

I’ve been a member for five years now. I’m not sure how I first heard about JustFab, it might have been on Facebook. Back in the beginning when I first became a member, they used to send me surveys all the time and gave me points for it and I would get free stuff all the time. It’s been a while since I placed an order with them but my last purchase was either late January or early February. I think it was two bags and a necklace. I liked the fact that they had the monthly program with shoes and that it’s very easy to find the style of shoes that I’m looking for. My favorite part about being a member is that I can skip if I need to. They don’t charge me just because I don’t like the selection for the month.

I am re-posting my comments about JustFab. They read my first posting of not being happy about how they automatically charge you a monthly fee. They got back to me saying they would be happy to refund me the last 5 months of charges. THEY DID!! I am very happy with this outcome. Customer service was excellent in getting this done in a timely matter. Thank You JustFab!

I was initially excited about ordering shoes on JustFab.com. I saw a link on my FB page and it appeared to be a promo to purchase shoes at a great price. I purchased the shoes, with no intention of booming a "VIP". I later realized I was charged for FOUR months. As a college student who struggles as it is and lives on a tight budget per semester, this really hurt me. As I look back on it, the guidelines of membership look much different once you have joined. I feel misguided, and taken advantage of. I also feel like as though if there is a VIP club, what's the regular club? How much do they pay? Did purchasing a shoe make me a VIP automatically as opposed to someone who purchased the shoes at the promo rate? I don't take well to companies who make their money by being slick and misleading. The shoes were great and I am sure they would be just as successful by allowing people to purchase without being practically forced and or tricked into a membership.

I've sent 5 emails now and I still have received no responses, contrary to them saying I will receive an email by the next business day!! I am unable to log in to my account. The I must've hit a wrong letter or something in my email and now I am unable to log in. I am about to get charged for the 3rd time without even being able to order anything or cancel and it is ridiculous that no one will help me! I am literally just getting money taken away from me. It is ridiculous. I would never recommend them to anyone!

One of my friends was wearing a pair of shoes from JustFab. I liked the shoes so I signed up. Although I'm not great in heels because I rolled my ankles a lot and everything in JustFab tends to be 4 inches and my ankles can't take it anymore. But I've been a member of JustFab for two years and the convenience they offer is pretty great.

i have been calling many times to cancel my membership (details of which were very very misleading in the first place). Every time I called, I was told it'll be cancelled, but it never was. I still get charged every month, although I am not buying their products. Every time I call the folks on the phone offer, store credit only and are not willing to connect me with a manager. Why would I want to have a store credit at a company that does unfair business??? Has anyone called a bank to have JustFab blocked from their accounts? Curious to know details before I call my financial institution.

I signed up for JustFab because I wanted one pair of shoes. Literally one. I had a wedding to go to. I didn't know I was signed up for the VIP. But whatever I didn't mind skipping. I finally canceled my account and was charged $39.95 because I forgot to skip a month. Yet when I went to go use my credit - It wasn't there. Very extremely angry, I cancel everything all together. Will never use and will never recommend to anyone.

I've been shopping with JustFab for so long. I chose them because of their price and their membership is pretty easy to understand. I have a lot of stuff that came from them. Finding the right style of shoes at JustFab is pretty easy. I also like the quality and the style collections. Plus being a member I got a coupon and I was able to use that to get a lot of percentage off so it was pretty helpful. They also offer 2 items for $39.95. Everything is perfect. My favorite purchase so far were three of the Martin bags. I love them because they're nice and big. You can fit everything in there. Overall, I had an excellent experience with JustFab.

I had three items in my cart and all of the items were in stock. I placed my order and my order was pending for SIX days. So I used the live chat feature (very helpful) and an associate told me that it would take more time to ship my items because a lot of people were buying and a lot of orders were being processed. A few more days went by and my items still were shipped so I used the live chat feature again. This time I was told that one of the items that I wanted was out of stock and that my order couldn't be shipped because of this. I had this order canceled and I reordered the other items that were in my cart.

JustFab shoes are okay. Sometimes they do look like they're kind of on the cheap side. They're not as well made as they should.

I bought a pair of shoes from JustFab, not realizing that I was signing up to a direct debit which takes money out of my account every month! Luckily for the last few months, I have remembered to skip the month, but this month I forgot and they took another 35! I didn't mind as I forgot to skip the month but it hasn't given me any credits so I have paid the money and not received anything for it!!! I have emailed twice but still had no feedback. My advice would be DO NOT SIGN UP TO JUSTFAB!!!! It is very unclear, as if i had known how it works, i would have never bought the shoes in the first place! Scam!

I recently discovered that I was being charged a monthly fee of $39.95 for several months. When I signed up for JustFab I did not realize there was a monthly fee for being VIP. The advertising made it look like a limited time offer for the 2 for 1 and VIP option. The wording is not clear, that there will be a monthly fee of $39.95 charged to your account. When I called, they only refunded 2 credits and would not refund the total amount. I still have credits to spend, however I will now have to pay a higher amount above and beyond the credit for shoes because I cancelled the VIP membership.

Shopping at JustFab was an enjoyable experience which turned me into a shopaholic, which was very unique. A friend of mine, who is a shoe-holic, talked about all these fabulous shoes. I then saw JustFab's commercial. I've been a member for about two years now. I'm not really a shopper so I don't like being out but it just so happen every time I have, the price was right. It mostly was $40 for a pair of shoes. And I like the variety of styles of the shoes that I get to choose from. With JustFab, I never had a problem finding the shoes that I like but when it came to other places, it's extremely hard. If by chance I didn't happen to see something or it wasn't in my budget, I can skip the month. Or if I didn't like the shoes because it didn't fit right, I could return it and I didn't have to worry about getting my money back.

JustFab is a must-have. They have all types of shoes for different seasons. I don't want to wear the same shoes the next girl has, so JustFab in my closet is just my personality. I love them. Their price is reasonable and they have great styles. I try to recommend it to people as much as I can. I just wish that they had more big jewelry. I like big glamorous jewelry, bold necklaces and stuff like that. My best friend, a make-up artist, recommended them. I was a tomboy so she helped me become a girly girl. My first pair of shoes I actually got from JustFab because she recommended it. I've been a member for three years now. I like the fact that they know definitely what I wanted. As I open up my account, with the first pair of shoes, I'm like I want this! Lately, I haven't bought any shoes because of personal financial issues but I always like the buy one, get one free or half off promos. The prices are already reasonable, but to get two pairs of shoes for $40 - you can't beat those prices anywhere. There were a couple of shoes where they were too small, so I had to give them to my sister, and I was upset.

I was charged the monthly subscription fee because I did not skip this month which is not a problem, but when I redeemed my credit I was not given the opportunity to partake in the buy one get one free deal. My accounts says the deal is available but when I picked a second shoe, I saw that it was charging me....not cool. I ended up just getting one pair.

I have attempted to order from JustFab several times and have struggled to find shoes true to size or for them to fit as advertised. I tried to end my membership but could not because then I would lose the money I had already spent on the shoes I returned, can we say scam? I have stuck with it, trying to wait for a pair I liked to use up my "credits" so I could finally cancel my membership. I recently received a pair of shoes that were already ripped and with glue marks all over them. I took photos and asked who I could send the photos to.

I had been a member of JustFab for more than a year. I really like their selection. I always get compliments on my shoes I actually just purchased a pair and that should be on their way. I like the quality although I sometimes wish that the quality was a little bit stronger, because it does look like they would be really like high-end and then by the time you get on the street, they’re kind of cheaper quality.

I signed up for their supposedly free VIP membership in order to purchase a pair of shoes at a half decent price. I was highly disappointed by the quality of the shoes when they arrived, but i kept them, thinking that what i had spent was probably not worth the headache of returning or exchanging. I unsubscribed from their mail list, thinking that this would be sufficient to end my supposedly free membership.

I saw the JustFab advertisement of Facebook and then I stuck with it because I like it. It's easy to find the shoe styles I wanted. I really like the fact that it's the same price for all the shoes and you can return or exchange it. Their quality is good. I love their shoes and they're all my favorites. I like their style of shoes. I love JustFab and I've even recommended it to a friend.

I was charged twice after I had skipped the month, was told I hadn't skipped, only explanation I can think of is that I can't of clicked the second time properly in the pop up, which I think is very misleading! Now have 2 store credits, I am obliged to buy shoes I do not want or need. Have tried to order some but sent several pairs back because the fit was awful and to be honest I think the quality is not even worth $35.00 each! First boots I ordered was ok at the half price introductory offer but not brilliant! Brought up issue twice now to be told how the 'membership' works and that I can't have a refund.

My order was placed long time ago. They said 1-2 days for processing, but it's been past that. Each time I try to contact them, they either don't give a straight answer or they say it's because of their large orders. Well, DEAL (SOLVE) WITH YOUR LARGE ORDERS OR WHATEVER IT IS. THAT'S YOUR COMPANY'S RESPONSIBILITY. I asked if they can send it with faster shipping so that the order would get here by the time they said they would, but they said there will be a fee. WOW. First they delay people's order, and then they do NOTHING NOTHING for their customers to compensate for the huge delay and inconvenience. Seems like they don't give a crap about your customers. Their customer service SUCKS!

JustFab will charge your credit card $39.95 every month if you do not "skip" the month. I understand this concept. They call this $39.95 being charged "a credit". So, I had "4 credits" with JustFab (39.95 X 4) = $159.80. I wanted to CANCEL my membership and have my credit card refunded ($159.80). They stated that their policy was to "refund for half of the credits" which would mean that they would only reimburse me for $39.95 x 2. So let's get this straight: they charged $159.80 to my credit card, I did not receive any products and they want to reimburse me only $79.90. WHAT?! This is an unacceptable and underhanded way of doing business. This is the first time I have seen an online merchant do this type of practice. I had to ARGUE and INSIST on being refunded for the $159.80. I was finally informed that the $159.80 will be refunded. So buyers: please be vigilant!

I learned about JustFab through a friend who signed up. I remember going to JustFab's website and being pretty impressed about it. So I went on to the site myself and that made me want to try it out. I love being a member because of the variety of shoes to pick from. I'm like a shoe girl. For whatever occasion I'm looking for there's always something that I can find that I really like and I love that they've added in more the accessories and their shoes and the addition of the bags was really great for me. I last purchased a navy blue purse as a Christmas present for myself. JustFab offers great selection, better price and delivers quickly.

I too was shocked to learn that after buying a pair of boots through JustFab that I was going to be charged $39.95 every month unless I pressed "skip this month" before a certain date. I ended up with a credit of $39.95 and they were having a sale on their Luxe items. I believe any pair of Luxe shoes were $49.95. I ended up finding a pair of shoes for $49.95 and bought them, assuming they would only charge me the extra $10 on my card. Well, they charged me the full price of the Luxe shoe and charged it to my card. They said that we were not allowed to use "store credits" toward the sales or specials they were running. Mind you, I PAID for that $39.95. This happened either the same day, or next when I had returned a pair of shoes for store credit.

What I liked about being a member of JustFab is that I can skip the month if I can't afford to buy shoes that month. My last purchase was a very hot pair of heels. The quality of the items I've purchased from JustFab are okay. I've had problems with a few things. I have a pair of boots now that I've had for a couple of years. The soles are coming off the bottom of them but I've had them for a while. Overall, I love JustFab and I would refer my friends.

I made an earlier complaint on here and was promptly refunded all my money (5 payments of $39.95). I appreciate that JustFab.

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I like the JustFab styles and products a lot more than the others. Their products are really good. It's always in fashion and in style. I always find something I want. My last purchase was probably around Christmas only because I'm getting married so I had to cut back. I bought purses and a couple of pairs of jeans and some shoes. There was a big sale going on and I pretty much took advantage of it. I love their sales and I love that they always look like they're designer even if they're not necessarily name brand. I can always go onto Nordstrom and be like "Oh! I have that shoe. It just didn't cost me a thousand dollars." JustFab is fabulous.

I would give this 0 stars if it gave the option. The same thing happened to me as it did to everyone else. IT'S A SCAM!!!!! I have done all my shopping online and have never experienced such an awful company before. I thought since the site seemed so well known I had nothing to worry about.. WRONG!! They took the $39.95 out of my account for the monthly "VIP" status that they automatically give you without your knowledge. I should have realized a red flag when they wouldn't even let me browse the site before entering in all of my information. Do not give this site ANY of your credit card information, no matter what! Deleted my account off of their site AND blocked ALL payments to them through my bank, therefore they cannot access my account anymore. For anyone who hasn't done so after purchasing through them, I would highly advise it. From the looks of everyone's reviews, it seems as though they don't care whether you're a member or not, they will remove money from your account as long as they have you card information. GOOD LUCK!!

I've been a member of JustFab since the beginning. I like having the ability to pick exactly what I want. Generally speaking the quality of their items has been good. I've had a few items that I wasn't pleased with the quality as far as shoes go though.

I have read other bad reviews and I agree with all of them. I called Justfab (not) and the person was reading a script and not listening to me. I stated this to him and I could hear his smirk that I knew what he was doing. It took 5 minutes and getting to a point of yelling that he finally cancelled my account. I know as consumers, we need to read the fine print, I thought I had! I must have missed the small print about "Buy one pair of shoes and now you have signed up to a automatic bill of $39.95 every month!" And the one pair of shoes I bought were poor quality. This scam needs to be shut down or make sure that small print of billing is clearly printed.

Am I the only idiot out there that didn't know that when you "sign up" with JustFab, they automatically enroll you in their "VIP" membership?? This $39.95 monthly charge is crap. How can you take money out of someone's account and not even give an email saying they are going to charge you? You sure as hell have time to send out marketing emails, but not to tell someone that they're going to charge you?? This company is freaking scandalous. Your shoes and bags aren't that great.

I really like JustFab because they have the Lux brand. That’s why I’m still with them. It’s really high quality and not too much expensive. I've been buying too much from them. I bought a pair of heeled booties last fall, and they were a Lux boot and I love them. I get lots of compliments on them. I have recommended JustFab. They are reliable and easy to deal like when I tried to make returns or had a shoe actually break, and they took it back with no problem and replaced them.

I purchased a pair of shoes in November of last year (2013) because I needed a pair of boots and there was a "half-off your first pair of shoes" deal going on that I thought I would take advantage of. Unbeknownst to me, I was signing up for a monthly membership. I didn't realize I was signed up as a VIP member and then was being charged $39.95 every damn month despite only being on the website once and only purchasing one pair of shoes. I don't remember being told I was going to be charged monthly. I thought I would just be charged when I, you know, bought something (CRAZY, I KNOW). This is utter **. I'm a college student, so I can't afford to be wasting that much money.

I received a response from Just Fab and per the communication "We can always exchange your shoe for a different size... (provided we have the size you want in stock). The representative stated that it sounded like the rep I spoke to "requires some additional training". I'm quite happy with that response and will take a chance and order the additional shoes! I'm updating to 4star based on the fact that the company did in fact respond to all the concerns and will address the issue.

I've been with them for like a year and a half. I like JustFab’s jeans. The quality of their items has been great so far. I would recommend them.

I've previously order two items (hand bag and shoes) I'm not in love but their okay. Nothing I couldn't have went into the mall and brought! But today I look in my account, since it's kids day and $39.95 was taken out of my savings from JustFab. I was never notified about this so called "VIP skip a month". ** skip a month, how do you go into an account and take money then customer services say I can't be refunded. I didn't give the money away willingly and shouldn't have to go through a million trials to cancel this so-called "membership" so who I need to talk to. Like I want to talk to them now because this is very aggravating!! I'm very upset. I want this canceled, my credit card information taken off the site and no more of my money taken.

They won't let me cancel my account after signing me up for automatic billing of the $40 every month. I cancelled and the next month they charged me again!!! The lady on the phone wouldn't allow me to cancel the account. Unethical practices.

This is by far the worst customer service!! Below is my actual conversation with an employee of JustFab. My member ID number is **. I'm trying to obtain an (RMA) number. TRYING TO MAKE AN EXCHANGE ON SHOES THAT DON'T FIT!!! I just got disconnected from an employee on your end who told me I'm unable to return my shoes due to use of a promotion you all are running. I have carefully reviewed your return policy and nowhere does it state that I can't make an exchange due to a promotion you all run that auto applied to my order. I received my order this past weekend and one of the two pairs DON'T fit. I would like to make an exchange for that pair. I plan on shipping the shoes out today but it's becoming difficult due to the long wait time when I call 1-866-337-0906 and the issues I'm having with live chat. I'm not asking for a refund, I simply want an exchange for shoes that fit. I will gladly cover the cost of shipping them back to you, just want an RMA number and a return address.

DO NOT register with JustFab.com unless you want to be severely inconvenienced. Last year (or longer ago) I was duped into purchasing a pair of boots from this website at half price (only 19.99!). But my troubles have far outweighed this exciting deal on shoes. I did realize it was a membership based site, but unlike other membership shopping websites, they require you to spend $39.95 a month.

This is a warning to anyone interested in JustFab.com. They have terrible customer service. In order to cancel your account, you have to contact the customer service line directly, which has a wait time of over 10 minutes. Once you get someone on line, they hang up on you once you let them know that you want to cancel your account. This happened to me twice with two different representatives. I was finally successfully able to cancel my account with a 3rd agent. After this experience I can confidently say that I will NEVER do business with this company again.

I don't know how I first heard about JustFab; I think it was in a magazine or something, they had an ad in there and I went for the shoes. I was with JustFab and Shoe Dazzle. I was with two of them at the same time; I cancelled one of them because I didn’t like the way their shoes fit, but I go to JustFab for all my shoes for work. I absolutely love their website. They’ve always got cute stuff that I like. My last purchase was probably two or three months ago, and I think I bought shoes.

I was lured into purchasing a pair of shoes on this website not realizing it was a monthly subscription for shoes. Upon finding out about the $39.95 that they charge you monthly, I tried to cancel my account and was taken round and round in circles by a customer service agent who would not for the life of me cancel my account. Mind you, you don't have the option of cancelling online. I have an incredibly hard time believing that this isn't done on purpose to prevent people from being able to cancel their accounts since the company knows their business practices are unsavory.

I joined JustFab because of (1) The convenience of online shopping is always a benefit, not having to go out. It’s very convenient to shop online (2) Shoes! I mean everyone loves shoes! My favorite purchase so far would be the knee-length boots. I still wear them.

I purchased a pair of shoes from JustFab on 30th April 2014 and paid for rush delivery. 9 days later the shoes turned up. That is not rush delivery! Then, I was checking my bank statement and seen that the total for my shoes £21.45 including the extra delivery charge had been taken from my account as well as a charge of £35. I contacted JustFab and they advised me that this was the VIP membership and it is like store credit. When I advised them that I did not want a "VIP membership" I only wanted to buy shoes and I didn't realize I was signing up for credits they told me not to worry, they would refund the £35. Great, brilliant, FAB!! NO... I asked them to cancel my membership so I would not be charged again and they said they would do that as soon as the refund has been processed which could take up to 7 working days. 1 WEEK LATER, still no refund - jumping ahead 3 weeks... second monthly "VIP membership" payment has been removed from my account - still waiting on payment 1 to be refunded by the way! Contacted them, no answer, phones busy, email ignored, phones busy! You guys have taken £70 from my account after tricking me into signing up for something. I only wanted ONE pair of shoes!

I liked JustFab's shoes originally and I find the quality of the shoes better than on ShoeDazzle or places like that. I've been a member for three or four years. I love the fact that I can shop for shoes when I want and need them and that it's pretty easy and simple to do. They get delivered to me and I don't have to worry about it. I like their free magazines and the Buy 1 Get 1 Free promos. I love a lot of my sandals, my heels and the boots... I always love the boots that I get. My daughter steals them and takes some from me. They're always efficient. I always get everything on time. The quality of the shoes is really good. If I have to return something, there is never an issue. I always get the credit that I'm supposed to get and I've never had a problem with them.

Stole $39.95 a month from me for 5 months claiming I signed up for some damn shoe of the month club or "VIP" membership as they call it . I only bought 2 pairs of shoes from one time and the quality was horrible and they have the nerve to keep charging me monthly. I really don't like shoes that much to have ever knowingly joined a shoe club. What secret page was it that I missed that signed me up?? Where was the damn fine print?? You are thieves!

I first heard about JustFab on TV. I chose JustFab over other retailers because there was this one pair of shoes that I totally loved. I have been a member with them for over a year. I have taken advantage of their special offers because I get the emails, and every now and then, I shop every night. My last purchase was when I bought a pair of wedges that were two for $49.90.

Just Fab saw my rating and review and issued me my money back.

I called the customer service number to cancel my account 3x today and live chat. I was hung up on by someone named Jolene. I spoke with a man having a robot voice and told him 5x I wanted my account cancelled and did not need more selections multiple times. This is ridiculous and I need to get law enforcement involved now.