JustAnswer Reviews

I asked Cameron about an error code "E1" on a Bladez U300 stationary bike. He quickly gave me the 3 situations that could result in that fault and what to do in each case. Very satisfied. Thanks Cameron.

I ran across this service while viewing YouTube DIY car repair videos. The videos were very helpful, but I kept running into problems that I couldn't find solutions to and not having luck getting responses. I tried the introductory 7 day trial. It has been one of the best experiences I have had. They have fantastic experts who contact you immediately and stay in contact with you until your problem is solved. They even sent me diagrams. Their follow through sets a new standard of excellence. You can communicate by email, text or phone immediately. Needless to say I love them.

I am very happy that the problem was resolved. Initially, the company was unwilling to work with us, but they did contact us through Consumer Affairs, and have resolved our issue more than satisfactorily. We appreciate their willingness to follow-up and to offer a resolution.

My laptop home page kept refreshing (flashing). I did not know how to deal with this problem so on a Google search I found JustAnswer. Viet was patient in leading me thru steps to correct even when certain things may have been obvious to others and it was not to me, he was patient. The problem was corrected. I am so happy I found JustAnswer.

It was too late to call my regular vet so I tried this site. The vet here was able to help me get my dog feeling better and alleviated any fears I had. Highly recommend! It is an easy site to maneuver and you get fast advice.

Guy

I was quite surprised that I was actually able to speak to a Ford Tech at 11:15 PM. Not only that there were two that were involved, Chris and Andrew. Both were very knowledgeable and were able to confirm that I did need to take the truck back to the dealer to get reprogrammed. I slept better knowing that there was a fairly simple fix.

Attorney answered promptly and after a complete analysis of My unique situation advised be of the best and legal course of action I should take. I will use this service again, They don't speculate. They give sound advice and even followed up with me to make sure I was satisfied.

I had a health concern that was making me anxious and aggravating my condition. The good doctor helped me to understand what was going on and eased my worry. Very much appreciated. Sometimes there is so much incomplete information out there it becomes too difficult to reach a decision. It was good to talk to an expert that cleared the uncertainty.

I asked what I thought was a complicated question. After chatting with a legal assistant, I was connected to a lawyer. He answered quickly, concisely and, most importantly, in words I could understand in his first sentences. There were no conflicting of this, if that or any other conditions that would confuse me.

I’m selling my home and have two issues I needed immediate help with. I was connected to an attorney who was able to answer my questions and was able to track down a lended who is out of business for over a decade in just a few minutes. Thanks so much.

Very helpful. I was unable to connect to my E mail account because the server was demanding the I create a new password. When I entered a new password, it would not register. Just Answer was able to solve the problem remotely so that I was able to enter the new password and re-open my E mail account.

My thanks to him! He was everything I could ask for. Hopefully this gets the desired result. When dealing with the IRS you never know for sure no matter how well you do it.

Found out about this service on google. Was having a noise during the spin cycle on my washing machine. I expected it to be a bearing or bushing. A service call would have cost me $80. This service was much cheaper. Service tech told me what I thought it was and advised me there was a kit that could be bought for $250. Then I would have to have a service tech install it. Might last six months. Bought a new washer. Very happy with recommendation. Thanks a lot.

A website that says you can consult with a professional doctor, lawyer, etc. by paying five dollars for a 7 day trial membership and have your questions answered. Paid the five dollars but never received any answers, acknowledgement, or any indication that my questions would be addressed. Website just kept saying my case was being matched up with someone. Nothing.

Dr ** did a great job. Good, clear, supportive communication. The dr was quick to respond, and detailed. I will plan on using her again in the future. Merry Christmas, happy holidays and may you all have a great 2020.

IFIT - Nordic Treadmill 1750. Technician was able to walk me through correcting my installation issues - easy to communicate - only issue was the customer support group - wanted Nordic but overview covered many service not related to what I waned - however everything worked out.

Dog Care. The doctor was very helpful and quick to responsed...help to calm my concerns. It was nice to be able to submit pictures too. Unfortunately due to the time of year Christmas season I did end up taking my dog to emergency and he was diagnosed with Cancer.

I took out a trial membership and didn't realise that it was going to turn into a full one. No refund is possible as they said it was my responsibility to double check. I wasn't notified, even though the customer service representative told me that they sent an email. Really appalled by the fact that this was not clear and no notification was sent to me. I cancelled as soon as I realised that I had been charged for 3 months, however it is impossible to delete my credit card's details from the account. Be very careful when using this service.

I was pleased with the help I got in determining if the beam I was going to use would be adequate for the job. The info was out there on the internet but not all put together like this. Good job and easy to use.

I signed up for the $5 ask a question option. My credit card was billed the $5 but also $46.62 (Cdn). I immediately contacted them via their chat line and was put on interminable hold. Eventually gave up ‘cause I have a life. DON'T GIVE THESE GUYS YOUR CREDIT CARD NUMBER.

Some of my experience with the company JustAnswer was excellent. The rest of it, for the last 5 days of my $1 trial, was appalling. I had to talk with 2 supervisors. I was repeatedly told that things would happen, to correct the problems, but those corrections did not happen. Because I had had such a challenging experience, I was given a 2nd week of "free trial" (it actually costs $1.) Instead, the company billed me $52. It took me another 45 minutes of my life to get this fee cancelled - and even then I was informed that it would take 3-5 business days for the $52 that should not have been taken out in the first place to actually be returned to my bank account. I would never, ever use this company again despite the good information given on my first question, in the first two days.

The other morning I opened an email from Paypal that said my account needed to be verified. I logged out of my browser, opened a new one then proceeded to Paypal. There was an exclamation mark beside my "preferred account". When I clicked on this, nothing happened. I tried several times then went back to the email. At some point a message came up from "Just Answer" that said I could enlist their service for a trial period. Since I was getting nowhere with Paypal, I decided to try it.

Perhaps I am being abusive to robots and monkeys by comparing my experience with Justanswer as like conversing with them. I posed a very simple question "I want to buy a new tv. Which brands/models have bluetooth as standard"? The response I received was "which tv model do you have", subsequent questions and responses did not clarify that I did not have a tv but wanted to purchase a new one. It was only moving forward that I realised the initial £5 charge was going to increase significantly that I immediately cancelled my membership and requested a refund without success.

After getting a direct response from the company they were able to determine that I did call in to cancel when I said and offered a refund of the last charge. I can't give them higher than 3 stars though simply because I had to go through all that. I shouldn't have had to.

This website is an absolute SCAM! I signed up to message with a veterinarian, and I asked this person if I would be charged more than the original $1 I signed up for. They said no. This person worked for the company, so I trusted their word, that I would not be billed again. Maybe it was my fault for believing someone who couldn't even speak proper English. When messaging with this veterinarian, she had typos in almost every single message, but I gave her a 5 star rating because she helped me with my pet and she seemed nice.

I wanted information re music / midi files for my Roland Go-piano. Having been asked for the 5 dollar payment to ask the question, I was looking forward to get directed to where and what I needed to complement my piano playing experience. In a fairly short time I received a message that another 31.50 dollars were going to be charged ... and here was my response to my problem! The response unfortunately was no more than what I’d already gleaned from the Roland manual and I was rather disappointed at having paid for a non-service. I contacted customer service immediately and also let the expert know of my disappointment. Within the hour I received a notification that the charge was going to be refunded and I thought that this was excellent customer service, true to their statement that if the problem wasn’t solved, the initial outlay would be refunded. Thank you ‘JustAnswer team’.

I have only positive feelings about my encounter, I was treated in a timely polite and professional manner. There were a few back and forth questions that helped both parties to communicate more accurately and specifically. I would recommend Just Answer to another party

When my golden retriever got into a tray of brownies, I was so worried about her reaction to them. Dr. Christian was so helpful and kind. He answered my questions thoroughly and quickly. It was very reassuring and his answers were spot on.

Dr. Mike is wonderful! It was time and I knew it, but I wanted to be sure. After a very thorough conversation, it was determined that my 16 year old kitty may be ready to be free from her suffering. “It comes down to quality of life”. He was so kind and gave me peace of mind. “Hold on to the memories” he said. So grateful for his expertise and compassion. Thank you!

For 3 days I was unable to access my smart tv apps. I tried everything and nothing worked. I contacted a tv technician thru JustAnswer.com and within 5 minutes I had an answer. I did what he told me to do and 10 minuets later I could now access my apps. Thank you JustAnswer.com.

I was scheduled for cataract surgery today 12/16. I was having pink eyes & mattering; so I was concerned about having the surgery. I went to Urgent Care as you suggested. I heard from Philips Eye early this AM & surgery was cancelled. Thank you! When did BCBS start charging for online help?

As soon as I logged into the website someone assisted me and connected me with an attorney. The attorney spoke with me on the phone directly and answered my questions with giving me accurate legal advise! I have used this site in the past as well and will use it again. It saves me a ton of money!

I have some old brass owl andirons and wanted to know their value. My expert, Doris, quickly provided me with some background information as well as how much they are worth. The trial membership was great because I was able to try out the service without having to spend a lot of money. Very pleased with the service.

Very personal information. Quick response. I was surprised to hear the right information about my problem and I'd ask workshops and all parts sales company and No one could be able to supply experienced answers so I tried here and bam the crease was gone. Thank you so much for your help guys.

Need for probate. The response to my question was clear, precise and arrived in hours. You saved me hundreds of dollars and an anxious wait for an appointment with a lawyer. This is an excellent service, and I will be recommending it. Thank you!

The tech was able to solve my problem, thank goodness! It just took a long time as I think he was working with other clients at the same time - 2 1/2 hours. I’m grateful however. The tech seemed knowledgeable and polite and didn’t express frustration with my lack of Knowledge on my part. I wish I hadn’t had to pay for the service, but I couldn’t wait until Monday morning!

The attorney responded to my questions with thorough and accurate information, which prompted me to seek a local attorney who has experience working with cases like the one I presented to "Just Answer." Based on the response from "Just Answer," I was able to consult with an attorney who works cases like the one I presented in the jurisdiction where the legal issue had occurred.

I realized a couple of days ago that I had lost access to all of the voicemails that I had been saving in my phone system. I, initially, blamed the company from which I had purchased the phone system, but a "Just Answer" representative assured me that the fault was not the phone sales company, but, instead, my phone service provider. I was, subsequently, able to interact with the provider and the problem was solved.

Seems like one person doesn't know what the other is doing. Also I had to write my question to several different people. There's got to be an easier way to process questions. Despite all that your people are very knowledgeable and have always given expert results. Thank you for that.

I had something important that I needed to print and mail immediately. Then I discovered my printer wouldn't print. This was my first time using JustAnswer and it couldn't have been easier. I got a very fast response by an obviously knowledgeable professional and he did a quick fix remotely. I couldn't be happier with the service that I received.

Veterinary Question - Reverse sneezing. After speaking to a friend that was stuck at the airport about her dog's condition, I reached out for help and was guided to Dr. **. She was empathetic and asked all the relevant questions completely understanding my concerns. She thoroughly explained her thought process and diagnosis. I was able to share a video of the dog that appeared to be in trauma which made the world of difference when I had trouble conveying all I needed to. Dr. ** made the process seamless and easy; professional and reassuring. After following up at a veterinary clinic, the same diagnosis was confirmed.??? ⭐️

Just Answer is awesome, and correct. You can trust this site and use it often with confidence. I will be back. I will be using this site, Just Answer for many more of my questions. I didn't know this site was available until I googled it. Thanks, Lynn.

Email refusing to send. Was fascinated watching mouse in operation, could follow most of what John was doing but was really impressed with the little time it took to solve my problem. Have saved address for a next time--if there is a next time.

Your company responded very quickly to my questions. I was very impressed. I have one other question: In the state of Arizona how many form pages are in the Guardianship package to give to the court once they are filed out. From what I see there's only about 6 pages that are needed completed to submit to the court.

I spoke to another supervisor and they were able to assist me. They told me they had a no tolerance policy for rude representatives and they were going to take care of the problem. They refunded me what I had paid, so I was happy.

HR.....employee claiming Unemployment. Erik ** was wonderful....knowledgeable, patient w my questions, concise/just perfect! He provided background info for my complete understanding of the context for our situation!! I hope to request him for my next need for guidance!!

When my pet was acting sick in the late evening it didn't warrant calling in a vet after hours but I was worried about our family dog. JustAnswer was the perfect solution to connect me to a professional to discuss the situation and advise me how to proceed. It was very easy to submit my question, the vet contacted me very quickly, and I was pleasantly surprised that I could just chat back and forth with him and have his undivided attention. I can definitely see myself using this service again.

My father found an engraved antique brass box in a bombed out house while he was stationed in Europe during WWII. It appears to be quite old and valuable. Nora has background education and expertise to view the makers mark and finally provide our family with information about the origins of this beautiful and valuable piece of master craftsmanship.

Discussed a matter about my landlord and charged for a soon to be broken lease. Though I believe I was a bit shaken - the response they seek, I feel I can fight this battle now and feel confident that I can win. Thanks ever so much.

I‘d highly recommend JustAnswer.com for medical issues. The doctors are informative and knowledgeable and can really help in putting your mind at ease, unlike Google or YouTube, which has about an 80% chance, studies have shown, of providing either bad, sometimes false information, but such generalized information to make your concerns worse, not better. Talk to a real professional. Never self-diagnose from "Google, M.D“. Just stay off Google for answers to medical matters. Can’t comment on non-medical topics as I have never used them for that.

Contractor added the merchant fees without telling us the $ amount before the charge was processed without an opportunity to agree or decline. Nothing in the contract mentioned this charge. They answered what they could off the info I gave them, then tweaked my questions to pinpoint my exact situation. It’s $5 for one week of unlimited questions, perfect for my situation, there are monthly plans after the 1st week.

I truly thought I was going to have to toss my computer until I contacted JustAnswer and Sujay was there to assist me. He was very professional, super nice and the best tech I have ever met. I had others try to fix my problem to no avail. You should treasure Sujay. He is the best. Rita.

I use this service for art and antique identifications and first look appraisals. It is a terrific service. Convenient and professional. It would be super cool to have an Android app but the web based service works just fine. Happily surprised to find a valuable original Haitian painting in my collection. Thank you.

While I was gone for almost 3 hours, my 40 lb schnauzer mix dog ate a small box of D-Con mouse bait. The online vet and the vet I spoke with were great. I got info on how to make my dog vomit from online vet and then to a very helpful vet who did research on the poison while I was working with my dog.There is no antidote for this poison so this rapid response saved my dog. What a wonderful service and well worth the $53 it cost.

The concept of JustAnswer is just incredible. I am blown away by the accuracy, how in depth they answer, how many questions they answer for you and how willing they are to please me. Without them it would be a true pain getting my questions answered. I would waste a lot of money without their advice. Hats off.

JustAnswer was not a good experience for me at all. I signed up, spent the $5, took the time to shoot photos, make measurements and submit my enquiry to 'an expert'. I waited 11 hours and when I asked whether anyone was there I received NOTHING in response aside from a prompt to spend an additional $49 to make a phone call. Customer Service that is below poor and a service that I would NEVER EVER in my right mind recommend to anyone.

Quick responses. Not a huge problem but much appreciated. Easy back & forth, understood situation and responded appropriately. I was able to access phone messages and use the system in this one-person office I was suddenly in. I will use again if need be.

I received a speeding ticket in Arizona, your answer is great help for me. Also give me good advice to switch another lawyer when I feel the one is not good fit. I have hired a good lawyer fighting for me. Thanks!

A malware virus locked my computer and as I was trying to find a telephone number for Windows Help Desk called Just Answer. They were able to remedy the problem by instructing me how to remove the malware on a chat line. They then called directly and installed software to combat the problem as well as cleaning the device of some minor issues. It was all done in a timely manner and the $39 charge appears reasonable.

Lost Christmas card list. One of your people called me about midnight. I found part of my list and he was very nice about it. It was a very frustrating night. Thank you for your help. It was a very interesting experience.

Sometimes I feel like when humans get sick it is easier to see a dr within 24 hours than an animal. My cat was sick, my vet of 20 years was not in (not her fault but she only works a few days a week and when she is in she is booked solid). Which is great for general care, but for things that border between ‘decline in health —-> to almost (but maybe not yet) severe sickness’ having a 2nd opinion (after seeing a vet you usually do NOT see) is a life saver.

I called because, probably when Verizon activated a previous iPhone, my wife’s gmail account picked up an alias that I knew nothing about. Specifically, ** (with no dot) became ** (with a dot). Jo-with-a-dot worked fine on her iPhone and iPad for several years. I, of course, had no idea that my wife wasn’t using jo-with-no-dot.

The veterinarian I spoke with was super helpful & very prompt with his responses.

I was contacted by a qualified Merc mechanic who after reading my text questions provided me with two or three options. He was very helpful within 15 mins and provided a quick workaround solution. I tried this suggestion and this worked for me, thank you!!!!

On Dec 4 I asked a question. I was asked to pay $5. They took the money from my account as $4.50 then 5 transactions of $.50. On Dec 10th, a debit appeared on my bank account under the name TODAY'S DEBIT for $28. I contacted the bank who informed me that the transaction was posted by Just Answer. I chatted with just answer CSR and was told I didn't respond in 7 days to cancel. The transaction of $5 did not explain any trial or additional charges. Asked for my money back and was told no refunds. I would never recommend justanswer. I did not even receive an invoice for this "membership".

I had a medical question and was not feeling the best to say the least. I did get an answer after signing up for the trial and since I was not feeling well, had forgot to cancel after 7 days. I had never gone back into the account for additional services and was charged for the full membership price. I did receive a reminder email that went straight to spam. My company provides Subscriptions and we have made exceptions for customers and provided them refunds if they forgot to cancel in time and I was extremely let down that this company would not be gracious enough to do the same after I sincerely asked them.

They saw my review and issued the refund. That's all I was asking for when I called privately, due to their policy being unclear. When I didn't hear from them again (in the time they said they'd contact) I left a review online. Not my favorite way to resolve things, but I'm supposed to get my money back so whatever works I guess. Thank you Just Answer for the refund.

If I could give a 0 star rating I would. I canceled the $5 charge back in September and I never asked for a membership with JustAnswer, now I have been charged $92 that's non-refundable. This company is a SCAM and I wouldn't recommend them to anyone, I would advise everyone to find a different service. Their customer service is terrible as well, no help whatsoever just a reminder that "when you signed up, it was in the terms" but I don't remember ever seeing it there. Save your time, your family, and friends from this company because they will take your money in a heartbeat and tell you it's non-refundable. I'm just a kid, that charge put me short on a car payment and they have taken no responsibility for it.

This site is a scam, they say they have experts, but they really don't. Then they hit you with a monthly subscription charge of $46 NON-REFUNDABLE. They claim to have experts for each type of computer issue. They do not. Do not use this service.

But I still give a 4 start because I have used them in the past and it was sorta fine

I have had an absolutely terrible experience with this website. I ordered 3 different assignments and they either weren't able to download AFTER I purchased them or the answers didn't match the questions. I have spent months on trying to get a refund and the staff here ignore every other email. They promise me they will refund my purchases and I don't get it. I have spoken with Brittany and they agreed to give me a response to questions within 2 hours, and I never get it. I wish I could find the owner of this website because they are false advertising. I just want my money back for the inaccurate answers you all provide. Who can I contact? How are people supposed to get their money back?

This site - Justanswer.com - bills your credit card for $70 a month without you agreeing to it. And then it is very difficult to get your membership cancelled once you discover that you are paying the monthly fee. I guess if you have a lot of questions it might be worth it but in my case, I just had one question and that was not really answered satisfactorily. I eventually got the information I needed by using a search engine as the answer supply by the "expert" was just the result of him searching - but he never found the proper answer.

I spoke with two doctors regarding different issues. Both were patient, kind and gave good feedback and multiple options for follow up and possible issues. Thank you for the affordable, trustworthy help. I am happy to share with family and friends who may have health or other issues that need a quick, friendly answer, without having to pay a fortune or wait forever for their doctor (if they have one) or local professional to help them.

The person who assisted me was very professional and I now have my email service working fine again. I'm proud of the value of "Just Answer" and will use their service again when necessary. Also, the Senior Director of Customer Service was very polite and efficient.

I needed someone to help me fix my email service. I turned to Just Answer for assistance. The operator Celeste assured me that Just Answer would be able to address my problems with the email account. Anshur, a technician from India, answered my request to restore my email service. Anshur ran tests to try to send emails. After several attempts He set up a conference call with ATT. A new password was the resolution. Now I am able to send out my emails and carry on my business and my education! Thank you very much. You save the day and I am able to go on with my life!

I was having difficulty diagnosing a misfire on my Mercedes. Within an hour I was connected with Lou and he had it sorted out fast. I Would recommend this service to anyone! Thanks again for the great service. Looking forward to working with you again.

Jeanne **, DVM responded quickly and answered all of my questions with the most detailed responses. I have never had a veterinarian give me that much information which was so helpful and knowledgeable. I really wish I had a vet like her in my area. She couldn’t confirm a diagnosis on my little parakeet for obvious reasons of course but now I feel like I know what to look out for and it will definitely help with bringing up my concerns to my local vet.

Our dog hurt herself and is very old. It happened on a holiday and nothing in our area was opened for business. We came upon this website and within minutes we had a veterinarian online with us chatting up how best to address the situation. Our dog recovered fully within 24 hours thanks to the guidance from Paul, the Animal Vet! We are very grateful.

I was desperate to find some answers for my beautiful Simba. He is 11 yrs old and always has been in great health. I took him to the vets 3 times and still no diagnosis. She said he has Arthritis and some trauma (I have 2 other Maine Coons and they do rumble sometimes). She prescribed Antibiotics and pain meds. Well this medication has made him more sick and not eating. I came across Just Answer and I'm talking with Terri and she has been so refreshing and enlightening as well. I'm a natural type of person so we are trying different things without all the side effects. He ate a little this morning and hoping he gets better each day! Highly recommend Just Answer for all your questions on your pets.

The attorney responded quickly and gave great advice for my elderly stepmom. No way I could have figured it out by myself. He never hesitated with his answers, sent me a couple of links that were quite useful. I so appreciate this service!

My deceased father's lawyer said that the case we had been pursuing, terminated when he died. Just Answer connected me with a lawyer who encouraged me to seek a different opinion as the Estate can continue the fight, Thank you! Well worth the $5!!!!

I was contacted by David, regarding my questions about a heating problem I am having with my 2006 Mercury van. After just a few simple dialogues, he clarified the avenue I needed to take and also explained the correct part I need to repair.

Great help. Answered my question about social security..told me what I should do. He gave great advice. Would recommend them to anyone that needs a quick answer to a question. Thanks for all your help. Always give good advice to all the questions asked.

My question was answered quickly and expertly. My problem was extremely important and of an urgent nature. I was given advice on what to do, who to talk to and was treated in a very caring way. I definitely would recommend this to a friend knowing they will be in expert hands! Thank you!

I needed a few antiques appraised and was also just interested in knowing more about each piece. The antique appraisers on Just Answer found every piece and gave me accurate information and the worth of each item. I’m happy to have more knowledge of my family’s heirlooms.

Received good direction from Remi regarding my Canon Printer. His excellent prognosis considering the age (not mine) was perhaps a replacement. He reviewed in plain language the options and it saved me a lot of frustration in trying to fix an old unit. A replacement is now at my desk thanks to his professional opinion. Thank you so much.

Thank you for cancelling my membership in which I did not want from the beginning. I need my money credited back from July and the pending charge for December reversed as well. I spoke with a Lady earlier telling her to cancel my membership and refund my monies after being informed what the $46 per month charge was for. Also asked to speak to a manager in which she said the manager was unavailable and that she would have them call me back. The manager's name she said was Abby and I would receive a call within 30 minutes. I still have not received the call and that was over 2 hours ago!

I shared information regarding a situation related to our community association. I was given information that directed me to take the action needed to help resolve the problem. Most helpful to say the least. Got a good nights rest, finally.

He spent probably 2 hours to solve problem. I was very impressed with his tenacity trying to solve a seemingly unsolvable problem. In the end we figured out that the hard drive itself is the problem even though it is brand new.

Needed help to find drivers for my computer as I could not find it on my own. The person helped me and also was able to go on my computer after my code to let him and found all the needed drivers as well help me with the update as well. So glad I found this site and him. He stayed with me for over 3 hours. I gave him a tip.

Debra helped me really well with my questions regarding selling/purchasing property with liens against it. I feel more confident with proceeding to go ahead with the transaction. I just needed that little bit more knowledge and that’s what she gave me! Thank you Debra!

Truck issue. Gene was very Knowledgeable, quick to respond and answered all my questions with details. Thanks Gene. I had been dealing with the vibration issue for months. Took to two different shops and they could not correct or discover the source of the vibration. Since inquiring have taken the truck to a driveline specialist only to discover that the weights were missing on my driveshaft.

Questions answered thoroughly and clearly. Time spent online minimal. Did not need “call” service but appreciated its availability. Much easier to access compared to calling or visiting local Social Security office. Introductory cost of $1 for first week of service with option to cancel very affordable for quick, one time questions.

I have been struggling with a Mac OS problem for months. I was connected to Just Answer, explained the problem and within seconds received a suggestion. That suggestion hit a roadblock, I advised them of that on the same text train and before I could count to 10 I had another option suggested with a direct link, which worked and solved my problem.

I used the site for some urgent information and I was provided with it within 10 minutes. I was going to go to a doctor almost immediately, and then whenever I reached out to another doctor they got back to me in less than 10 min. I was given reassurance as well as treatments I could get over the counter. I even got second opinions from multiple doctors. Will be using again. Thank you so much.

RE: APPLE - Order ID #**. Hello, Yesterday, I asked a Financial Professor a question about debt. First, PDtax answered. The answer he gave was too radical. For example, if I said my finger hurts, what shall I do? You answer, "Cut it off." It solves the problem but that is not something want to do. Since the answer seemed extreme, I continued to ask questions in the hope that if I narrow down the possibilities, the professional would give a good answer. Unfortunately, I asked too many questions for him. He said, these are too many questions, I need to transfer you to someone else. Boy, that really made me feel better.

I found Just Answer on the web and they were great. Pradip was incredibly patient in taking me through the steps to try to fix my Canon printer. In the end, we agreed it was broken and I should just buy a new one, but it was encouraging to find someone on the phone who was so knowledgeable of how to test it out.

Obgyn problem. Dr was very helpful. Told us what she saw was the issue and told us what to do. Make us all rest easier. Thanks for the quick responses. And concern. Hopefully this will be the answer the Er did not provide us with.

I spoke to a vet online then he called me. He was very thorough in the questions he asked to narrow down what could be wrong with my Schnauzer. I'm very happy with my experience. Would do it again. Thank you so much.

I appreciate the quick answer to my question. Unfortunately I have to travel for the next week and won't be able to try anything on my Corvette. When I return I'll try your recommendation to fix the problem with not having the competition mode come back into the menu of driving modes.

Installing Word 2016. The rep was very patient and did not stop until everything was working perfectly. I really appreciated the care and detail in the installation process. I would recommend this service to others rather than doing it themselves.

Helpful info and quick response. Helping me threw my separation, and giving me advice how to go about it, who I might have to see, even into detail what info I have to put together. Best is knowing if I think of more questions I like to ask I can come back and ask.

Prompt response and specifically answered each of my questions. They gave me options based on the situation. Followed up with me to ensure I received the service I was looking for. 5 star for sure.. Thank you for your help.

I was at a loss as to why I wasn’t able to connect with my Gmail account. After much fruitless searching I failed to make any sense out of things. I’m not sure how it happened but I came across Just Answer. I paid the fee, hoping that I wasn’t going to lose my money. Nothing could be further from the truth because in a very short time the problem was found. The IT tech that was helping was most considerate. Being 79 yo she took things slowly and I had no trouble following her instruction. Money well spent indeed!!!

I had specific questions about certain documents that were filed in a court already and was given information on what types of documents I could file. When I asked for clarification I was given real answers and not cookie cutter/robot answers. I did not have to wait days or hours and was able to file my documents with the county courthouse the next day. It was a great experience.

Got helpful advice from Dr. Scott **. He told me how to evaluate my dog's hydration status and how to treat her diarrhea and vomiting. Also what to expect. He didn't rush me and stayed with me until all my questions were answered. I felt so relieved afterward. I have used Just Answer twice before for vet help and have had a positive experience every time.

I downloaded a new MS App which elicited power errors on my MAC. JA advised me to re-start modem, router and MAC, which were not obvious options. These fixed the problem. We're in Sydney, Australia. This was a quick and easy and inexpensive solution.

The doctor that I talked to because I had a female problem was very sensitive about my problem and got right to what I needed to do to get better. He answered all my questions and sent a lot of information to my phone as well. And he will also look at a picture if needed that you can send them. So I'm very grateful.

Short and sweet. My technician answered my questions and explored all possible solutions for the issue I was having with my Breville Tea Maker. He was very knowledgeable and, although he could not solve the problem while being on the phone with me, he did point me in the right direction. The issue is solved now.

Absolutely wonderful. All the advice I received was right-on. I would strongly recommend this website to anyone and everyone. The answers were clear and to the point. The website is very professional. The only reason I discontinue the service was that it was not within my personal budget.

I sent a request for information on some antique pieces, and I received a quick response from your expert with valuable information and estimated price. With the information provided by your service I was able to list these pieces for re-sale. Great service!

I spoke with an attorney who did some research and gave me a number of reasons why she believed the job was a scam. She walked me through the resources she used and was very clear in her explanation. She not only told me that it was most likely a scam, but she gave me a number of resources to access in order to get my money back. Was very happy with the service and will definitely recommend.

My printer stopped working and wouldn't print, not only by itself but also computer couldn't find printer. My Tech was great. Came into my computer and checked everything, ran my printer through all cleaning processes, hooked everything up properly and now it works great. Thank you Just Answer.

The expert assigned was prompt, courteous and helpful. The only problem I had was with the website. To sign in I was given a temp password. When I entered it the response was enter a valid password. Several times...too frustrating.

Jason, my tech, couldn't have been more helpful or knowledgeable. We worked together to solve a difficult, unusual issue with Thunderbird Beta email client. I would highly recommend Jason to anyone who asks and I'll definitely use Just Answer in the future.

BE CAREFUL. THIS COMPANY IS A SCAM. They tell you it's $5 and in small letters they are also telling you that you will be signing up for a membership which they will be charging you at least $66 a month. So $5 is not the cost of your question. They will charge you for on a monthly basis once you sign up. They are getting away with it by automatically making you a member. In big letters it seems to be $5. In small letter you are signing away your money on monthly basis.

Sumi of JustAnswer found and removed a malware program from my computer after I'd spent a week trying to remove it. It was worth the money to allow JustAnswer to take over my computer remotely and root out the problem. I live far away from the nearest Computer Store, so this was a cost effective resolution.

Very good service, the expert that helped me was very patient, I'm not tech savvy and the expert knew that but was very courteous and helped me. I will definitely recommend the service to all of my 65 year old buddies, thanks again for the great service!!!

I have been through some issues that no one wants to get involved.... I didn’t either. But if we realize that it can happen to us, we realize what we witness - we should speak up. One on one gets no justice. But contacting this site, I was given very appropriate information and then suggestions that I intend to use. I've had lawyers who wouldn’t even speak with me. I believed their job was to speak for those abused. Shame on those who haven’t done their job. Blessings on those who have or at least tried.

Headlight fuse 2014 Hyundai Sonata. Right side headlight went out. Replaced bulb. Still didn't work. Talked to several Mechanics. They indicated they would need the car for 3 hours to troubleshoot. Decided to Try locating right side headlight fuse on my own. Owners manual and Hyundai customer service of no assistance. Mechanic from Just Answer solved problem with 3 texts and questions.

I was missing my launchpad icon and needed help in relocating it. I was told how to find it. It was very easy with the directions I was given. I was told to go to applications and drag it to my desktop or wherever I wanted it kept.

Calling card tray. Very pleased, gave us answers we were unable to answer after much googling. The consult was quick and easy to do online. I will use again and would recommend to anyone needing some help identifying objects. Thank you for answering our mystery.

I really liked dealing with Chris and Lance. I've been a mechanic for a long time. I needed help with tracking down an electrical issue. I told them my dilemma and they provided diagrams and great advice. I wrapped up one of the most difficult engine swaps I've ever done. I look forward to and will use Just Answer again!

I signed up for trial, asked my question and got to answers that were exactly the same "I'm sorry I do not understand your question." So I repeated myself and then whatever was answering me could not even get the details of the situation right either time I repeated them. The responses sounded like robo responses. Could never get an answer or even get it to get details right. I gave up. Then they charged my acct. 46.00 for nothing. I talked to two different people about getting this reimbursed and they just kept telling about their policy. I got no help and am out 46.00. Beware it is a scam.

I have to apologise because I asked an impossible task, they try to help with everything they could. But I'm cancelling my membership because I'm buying a new printer. The old printer is done a good job but it's old 15 years. Like I said the reason I subscribed is because I thought I would be able to fix it. I don't have any problems with anything else. So I would like to thank you for doing a good job, last night I was very tired, I would highly recommend your company, I have a good network of friends.

Very happy with the quick response. Easy to understand the resolution as provided. I Would hire the responding technician in a minute if he were located in our area! Even from the elementary problem description provided, he was able to understand and diagnose the problem. Thanks for the help.

I have multiple cats, many who seem to get sick after hours or who I want to run things by that a vet here is doing. Dr ** DVM has been invaluable to me and is very knowledgeable and kind in his responses. I stay a member for no other reason than to have Dr. ** "on call". I occasionally use it for other areas, like HVAC issues etc, but 100% a member because of Dr **.

Dr ** helped SO MUCH...I have tried "everything" in the past 4 months from changing food brands, pounding dry food to small particles and covering with chicken broth in the microwave, to separating my 2 cats at feeding. She suggested another method + a supplement to sprinkle over food to ease digestion. Picking that up today. Next step would be X-Ray and Blood work at Local Vet = $$$$. Bless her for assisting me to help my Furry Human. Thank you!!

I had a very difficult problem with stop/turn/flasher lights. Electrical issues are often difficult to track down. Ron was great and helped me track down a bad wire. Saved me from relenting to a parts bomb that would not have fixed anything.

Texted with Joan at great length about my sick bearded dragon baby. She helped tremendously; I got right out to drugstore and grocery store to pick up items for mouth infection and special food to feed him, and then she recommended vet in area who treats exotics. Overnight, his mouth looks much better, but I will continue with local vet for follow-up. Joan's response time to my questions, details, and pictures was immediate! No wait time, which was very important to me. She obviously is very knowledgeable. I so appreciate the help! I highly recommend this service and will most definitely use again!!!!

I asked a question about my laptop cursor freezing in Windows 10.. Their support was totally WORTHLESS and did not work. THEN they started billing my debit card $40.00/month for a subscription WHICH I DID NOT AGREE TO NO MATTER WHAT THEY SAY. I carefully read the screens and I know I NEVER agreed to a monthly subscription. Furthermore their simple instructions to cancel your subscription ARE NOT true. You have to hunt deep into their pages to find the place to cancel and they REQUIRE you to fill out the reason why you want to cancel OR they will not cancel your subscription. These people are nothing but an internet scam.

Says quick response and I can charge it back. Took 4 days to answer. Now I am being charged twice. Do Not use this web site. Ok you really should back up what you advertise and you do NOT. This is just a shame to get money for nothing. You should be ashamed. I thought the idea was great but the process is lacking sorely in integrity.

My Netgear device stopped working after 3 months and I went to what I thought was the Netgear site to get technical advice: it wasn't. I was told a technical person could help me for a one-time charge of $5.00 so I agreed and gave them my MC number. They hooked me up with a so-called "network expert" and the answer I was given was the same set up instructions that can be found on the Netgear website for installing the device for the first time. The answer did not address the fact my device stopped working. Several times after that answer, they told me that for a membership fee they could dig deeper into my problem, including logging on remotely and every time I said no. At least a half dozen times they kept offering and I said no. The device cost me $45.00 so I had no intention of paying $66.00 to get it working. I said no. What part of "no" don't they understand.

Despite me cancelling my membership they still charged my account $50.00. When I researched the answer the tax expert gave me it was not correct, she left out key components. When I tried to contact them through their contact us all I got was a bot that assured a supervisor would help me shortly. I waited over an hour and nobody came on chat. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION, THEY ARE CON ARTIST.

Justanswer asks for 5 dollars to answer a question, and then they put us as a member without authorization. We were charged 50$ a month for 3 months of service that we never used. Then customer service gives us the run around and won't issue a refund.

BEWARE. You will be charged $47 within 7 days. Website states you will receive an email notice BEFORE being charged. I received the email on the day I was charged. Customer service would not reverse the charge. I cancelled right away, but I'm out that $47 after paying $5 for my initial answer!

I was looking for help with an issue with Microsoft. I was then diverted to the JustAnswer site which I assumed was a legitimate site from Microsoft. NOT SO. I agreed to pay $1 to get the help I needed but was never given the help. In fact the online link didn’t even appear to understand plain English and I just linked off. Then I see a charge on my bank account, completely Unauthorized. This is a COMPLETE SCAM.

I agreed to talk to a lawyer once, and then it signs me up for monthly membership automatically and starts charging me causing me credit problems. Very suspicious. It withdraws the money without my permission or without contacting me.

I contacted JustAnswer for a 1-time question that they advertised would cost $5.00. I did not request or authorize a trial membership beyond the 1-time question. They notified me AFTER they had already charged my account $26.00 that they would be charging my account in 3 days' time. There was only 1 notification and it was made AFTER they had already charged my account. Immediately upon receiving the very first notification that they would be charging me (after they had already charged my account), I cancelled the trial membership through the proper channels To their credit (no pun intended), they did notify me that they credited my account and sent me confirmation that the trial membership was cancelled.

Dog Ingested Cannabis Edible. I got my answer within 5 minutes from an extremely nice and qualified professional. I didn’t have to rely on general information from the Internet, the answer was specially tailored to my situation. It was very late in the evening and I was able to make an informed decision right away. Getting good news was also a big bonus. I am definitely signing up for this service.

Did a great job cleaning up the problems. I will tell my friends about the good work "Just Answer" does. The directions were clear and easy to follow. When the Tech took over it was interesting watching as he went through my computer with his skill and knowledge.

We got a fast accurate answer and simple, easy to understand advice from an expert in probate law. It took less than ten minutes to find out how to handle a pressing problem that had been giving us many sleepless nights.

We used JustAnswer to see if we needed to spend the money to take our puppy to an emergency vet during evening hours. We provided a picture of what was concerning us and the vet immediately responded with what was causing the problem and said we could wait and take him to our vet in the morning. This saved us quite a bit of money for an emergency visit. I would definitely use them again!

Mark was so helpful in analyzing the problem and providing web sites to buy the new control panel and how to install it. Hopefully I will be able to conduct the work myself but at least I will know if someone is taking advantage of me. Thank you so much.

Inquiring if NJ law mandates separate bedroom for child with divorced parents. Although it is preferred, due to economic hardships, sometimes it is impossible to afford 2 bedroom apt. 1 Bedroom 2 separate beds is the scenario. This was my inquiry. Received information on many questions and would recommend Just Answer. The attorney - Olivia ** was responsive, detailed and people friendly. Great site.

I had a general question about retirement that was answered in just a few minutes. The process was very easy to work with and the accountant was very easy to work with. The price was very reasonable, one dollar. Thanks.

The attorney was wonderful. He Answered every question I had, gave me options and consequences that could occur behind my decision request. Offered very helpful information in an effort to guide me in the right direction. The most and best advice I’d received since I’ve been thinking about pursuing this issue. Thanks again Mr. J **.

I had a question about drug interactions and did not want to deal with lines at the pharmacy or being put on hold when I called in. I decided to try Just Answer and was very pleased and satisfied. I submitted my information and had an answer within 5 minutes. It was simple and I believe the answer was accurate. I will definitely be using the service in the future.

I have several different models of old cars. Faith sends lot of breakdown issues that have never encountered. I have asked a lot of questions at same time searching internet. The people that answered my questions are more direct with solutions than what I found on internet. More than paid back cost. Highly recommend this application.