JustFlowers.com Reviews

Ordered 3 flower baskets on a Monday to be delivered to my work Friday, for my customers to enjoy before I walk them to the Cemetery Saturday, to be placed on my loved ones graves afternoon when we close the office. No flowers Friday. No flowers Saturday. What a crappy Memorial Weekend for my family! Company could have warned me that they didn't have a local florist long before it was too late!

DO NOT USE THIS COMPANY!!!! What a scam!!!! I ordered flowers to be delivered to my mom, to be delivered to her on her birthday allowing a two day leeway. I called my mother the evening of her birthday and asked if she had received her flower and to my surprise, she had not. I did not receive any sort of contact from Just Flowers saying why the order was not delivered. When I called, I spoke to someone who was unable to help me and told me that she would escalate this to her manager but her manager would not be available until after the weekend. I did get a call from Just Flowers the next day and when I asked for the order to be cancelled, they offered me a $10.00 credit and a letter of apology. What is a letter of apology and a $10.00 credit going to do??? How embarrassing for myself and Just Flowers. After several attempts to redeem my business, they finally gave me a refund and cancelled the order.

I'm from Hawaii and wanted to send my mother flowers for the "first time." I've called the representative to ensure that they delivered to this particular zip code. Once I received confirmation that they do, I've placed my order online. Prospective delivery date was for Saturday, 10May14. Saturday came and went, no flowers. Mother's Day came and went, no flowers. Finally Monday came around, my mother texted me saying no flowers have been delivered and I've talked to a representative informing me that they are trying to get in contact with the florist, but no answer and offered me a $5.00 credit and re-direct my order to another florist and delivery will be made Tuesday/Wednesday the latest.

Shame on me for being twice burnt by this useless company. First time I ordered flowers for my dear friend's 50th birthday. She never got them! No call. Had the run around with the so-called 'manager' for days! Finally got a refund. They sent me a coupon for the next time. Well, silly me for believing they would be any better the second time around. Same thing! No flowers!!! 'Managers' useless - no help!! DON'T USE THIS COMPANY!!! If you do, don't say you weren't warned.

I ordered funeral arrangements for my loved one passing and the flowers my family received appeared stale/old, the arrangement was nothing like the picture from the web site! I spoke with four people from the company and was offered 7 dollars credit! I will never order from this despicable unsympathetic company again as well as informing everyone I know to never order as well! Horrible experience! Shameful! Not only grieving but having to look at the horrid flowers!

This is the first time I tried this company. I have never been so angry over such terrible customer service. I ordered a bouquet of flowers for my mom to be delivered on Saturday May 10th, before Mother's Day. I spoke with my mom on Mother's Day and she never received flowers and said she walked outside to check by the front and side door and was home all day Saturday. I felt terrible, called Just Flowers who confirmed they were delivered and said they would follow up with the florist on Monday. Two different representatives from Just Flowers called my mom on Sunday Morning (Mother's Day) to confirm as well that she did not receive the flowers, which honestly made it worse. Not only I called her to check in and 1 representative from Just Flowers, but then a second representative from Just Flowers called her. Monday I called Just Flowers to find out they still couldn't get in touch with the Florist. I asked for the Florist name and said I'd be happy to call directly but they would not give me the Florist name.

DO NOT Order from JustFlowers. They lie to you and deliver the wrong flowers and try to keep your money. I waited the 1-3 business days for a credit and was told on the 5th business day, no refund. Reporting them to BBB and disputing through bank.

I ordered flowers in plenty of time to get to my mother-in-law on Saturday, the day before Mother's Day. As of Tuesday they still weren't there. Justflowers.com blamed the florist. The customer service rep I talked to barely spoke pronounceable English and I had to tell her over and over that I wanted to speak to her supervisor. She kept putting me on hold and then coming back to me to try again. After an HOUR of this, I got a supervisor who promised me that she would contact the local florist first thing in the morning and would call me immediately. I did not hear back from her and ended up calling the corporate office in California where I talked to the General Manager. I got a full refund and promised him I would blow up the internet and social networking with bad reviews. The flowers I ordered from 1-800-flowers this morning got to her this afternoon. I will be using them from now on.

I ordered flowers for Mothers Day, to be delivered on Sunday, 05/11/14. I received a confirmation and thought that everything was ok. I opened my email 3 days later, and the flowers had still not been delivered. Not only that, but I received a separate email stating that they weren't even going to deliver the arrangement that I ordered. So I'm out the price of the arrangement and delivery, and didn't get a single thing that I paid for: They didn't deliver the arrangement that I ordered, (and received a confirmation for) and if they delivered anything at all, it was three days past Mother's Day. This is downright thievery. I called their customer service and was told that they refused to refund my money. I had provided two (2) phone numbers that I could be reached at, and they put the blame on me by saying that I didn't open my emails on time. I keep good phone records, and no attempt was made to contact me at the numbers I provided.

I am so........upset I order flower for my mom for Mother's Day from JUSTFLOWERS and when my Mom did not get her flowers until 3pm 05/12/14 after Mother's Day. She received her arrangement. It was the most embarrassing thing I have ever seen when talking to her over Skype. I contacted Florist Image flowers and gifts in Elma, WA that did the arrangement. I spoke with the owner, and she told me that what was what she was told to arrange, it was to be one sided with flower of green, pink, white with filler. The flowers the florist used were not even close to what was shown on web page (Purity bouquet #3141-4163-1101-234) photo of the arrangement that my mom received by florist attached, with the arrangement that she should had receive (at lest similar) and I asked that she pick them up, we don't want them.

I ordered some flowers for my dad's sweetheart who passed away. I order these arrangement on Friday to be delivered on Sunday which was Mother's Day. First my credit card was not taken so I used another one. Was told and promised my flowers would be there for the funeral on Monday. I got a call about 5 pm, the funeral was at noon. They couldn't deliver my flowers since it was mother's day, and the volume was high. No florist within 30 miles could do it but they would send them to the daughter's house. I'm so angry with this company and now they can't find the daughter's house!!!! I got 7.00 refund on a 100.00 arrangement and they still haven't been delivered. I will not use this company again this is not good. Get it to together. I'm also reporting them to the BBB as I type. Very ANGRY!

I ordered flowers for my Mother-In-Law for Mother's Day on May 4. I called before I placed the order online because Teleflora told me they could not deliver to her area. I was assured that Just Flowers could deliver so I asked for delivery on Saturday, May 10. The day came and went and no delivery. I called Sunday and got a recording that they were not taking calls due to high volume for Mother's day. I got on live chat, spent 50 minutes with an agent who supposedly called and confirmed the flowers should be delivered Sunday. No flowers. I called Monday morning and asked for a Manager and the person asked me why I wanted a Manager.

My 7.5 yr old ordered me flowers, via dad, for Mother's Day. The flowers never arrived. His dad and I send inquiry e-mails with no response. Today I called and let them know what happened and to refund dad's money. They asked who I was and I told them I am the upset mother who didn't receive her flowers from her son!!! They put me on hold, called the florist, came back to the line and told me they would refund the money and didn't offer an explanation. I had to ask what happened and I was told the florist was busy. I let them know that the florist should not accept more orders than it can fulfill, especially on Mother's Day! They didn't even offer to deliver the flowers at no charge or at a discount (another company did this for me when my flowers weren't delivered for my b-day). At least my son's dad got his money back!!

Please for your sake never order from this company. Horrible customer service. Flowers were supposed to be delivered on Mother's day as a guarantee, but were never delivered on the date requested. Called company several times with refusal to refund money and denial of any responsibility. The website is misleading and is a fraud. They have a 1-800 number, but you will not only be on hold but disconnected. Website is misleading with rating of stars as 4.5, but when talking to previous customers, most of them are either irate or refuse to ever order from them again. Current florist now refuses to work with them.

I ordered flowers Saturday. Went with a flower arrangement that cost 87.00 because I didn't want to change the flowers being small. Well when they did arrived the flowers did not look anything like the picture, and only one flower which was already wilted. OMG! I was embarrassed, I called the company this morning only to be on hold for over 15 minutes. Then when it looked like I was going to talk to a representative, a recording came on for my order number. However, the voicemail said it was full and click, never got to leave my number or name. I will never use this company again!!

Just Flowers are thieves. I placed an order for flowers that were never delivered. And of course they had already taken my money. They are blaming the local florist shop but I spoke with the owner and she said they never received the order from Just Flowers! Now I am battling to get a refund but Just Flowers aren't answering their phones and won't return my emails. DO NOT USE this company!

I was not home Mother's Day morning. I came in late afternoon and had a phone message (9:30 a.m.) that flowers had been delivered and were placed in front of my garage. I live in Reno. It was hot. The flowers were dead by 3:30 when I went out to get them. I called the delivery service and they offered to deliver a new bouquet. I asked how much my son had paid for this bouquet and was told $60.00. I said it was unacceptable and I wanted his money refunded. The "bouquet" is a few stems of small carnations, 2 stems of chrysanthemums, 2 stems of some kind of small wild rose shoved in a vase with fern. Horrible looking with cheap flowers. They then offered me a replacement with a special designer bouquet and we agreed they would deliver yellow tulips. Nothing ever arrived.

I paid 55.69 for flowers to be delivered to my sick mother. They were to be delivered Friday May 10 but they were not. No calls, no nothing. Called today, was promised delivery but still nothing was offered - the dollar discount though.... for flower delivery that was already three days late. Had to scream and tell them no way in hell was I taking a discount... This was first and last time I ever use an online flower company.

Obviously, flowers not delivered for Mother's Day. I had to call to find out where they were. They didn't even have the courtesy to call and tell me they wouldn't be delivered until the next day. But they did offer me $10 off the order, what a joke. Ten dollars off the order to deliver after Mother's Day. They say they are refunding me, we'll see. I will NEVER order from this company again.

Please anyone who is thinking of using this company, listen to me, DO NOT, I REPEAT, DO NOT USE THEM!! I placed an order on Friday night with a representative by the name of Phoebe. She assured me the flowers I ordered to be sent to my son and his wife to congratulate them on my newest granddaughter would arrive on Friday. Friday came and went, no flowers! I spoke to another company representative on Friday evening, Mina. She assured me there had been a problem with the florist and they would be delivered on Saturday. She also told me someone from Just Flowers would call me in a minute or two to explain what had happened. I waited over 35 minutes and no one called.

Just Flowers is not a florist and are in California. They ship orders all over the place selling them cheap and then giving the florist too little money for the item they have sold you. Be smart with your money and take the time to find a local florist and contact them via phone and work with them to get what you want when you want. Florists hate Just Flowers for what damage they have done to this industry. Did I say Just Flowers is not a florist?

Well I have to say flowers were nothing like the into the light arrangement I ordered. The vase was so different and also flowers were different. The only thing that was the same were the three roses. Flowers were not fresh. They look sad. There was not a card included and banner I requested was ugly. I wished they would have been nice cause this person meant a lot to our family. I didn't take a picture because I didn't want to do that in front of family.

Ordered prom flowers for my daughter on a Sunday to be delivered on Fri. They were not delivered. Called several times Fri and was told had to call back Sat. Called back Saturday and was informed that the flowers I had ordered could not be made and they would try to find someone to make them. My daughter had prom activities all day Saturday and didn't have flowers for the activities. Thanks for nothing.

Beware! I ordered this Pretty pink Azalea Deluxe for a young girl's memorial service. It was just terrible. Looked nothing like the picture. The flowers were brown and wilted and the pot it was in was a bright green with a white bow. Nothing matched. Looked like it should have gone to a circus, not a memorial service. There were all these beautiful flowers and then sat this poor pitiful plant that I wanted her mother to plant in this young girl's honor. I paid extra for a deluxe size and this was only 8 inches tall. $95.00 for this? Then when I called to complain they offered me a $20.00 refund. That is all they would do for me. PLEASE DO NOT BUY FROM THEM. I declined the refund. I just won't do business with them again and hope you do not also. They are a ripoff.

My cousin had ordered flowers to be delivered on my birthday. They were never delivered. Just Flowers could only be bothered to contact me once the order had been canceled five days later. When I called their customer service department they refused to transfer me to a manager and I was then hung up on. Once I was finally 45 minutes later to speak to a manager, they refused to do anything to rectify the matter. I would not recommend Just Flowers to anyone. If I could give them a "no star" rating, I would.

I would NEVER order from JUSTFLOWERS ever again. I tried them for the first time to deliver flowers to my aunt's funeral and the delivery was made to a different place than I requested. The flowers were refused because the church (not the funeral home where they were supposed to go) would not accept them until the service at 5:30 pm on Sunday (ordered them delivered on Friday to funeral home). WELL, the florist tried the delivery twice and never understood that the church would not take them until the service which, IMAGINE THIS, was after the florist was CLOSED. Justflowers refused to refund my money and insisted on delivering the flowers after the funeral on MONDAY to the the family. I ordered them delivered on FRIDAY to the FUNERAL HOME NOT THE CHURCH AND NOT AFTER THE FUNERAL ON MONDAY. STAY AWAY FROM JUSTFLOWERS.COM.

I ordered flowers today for Secretaries' day. First, I never received an email that confirmed my order. I specifically wanted the flowers to be delivered express (before 1 pm) and I paid extra for that service. It never happened. The secretary left before her flowers. I tried to cancel my order and they would not have it. I was on hold for over 30 minutes, talked to a manager on a very bad line to be finally disconnected (her end). I was asked by email to call (again!) about my order! I tried to get them to deliver them to my secretary's home address. Not happening. Now, they want to send the flowers tomorrow to her home address (instead of the office) and I wonder who I am dealing? When are the flowers coming? What arrangement? What purpose? Secretary Day was today! They even advertised for that special even on my email and yet they don't care about deadlines! And what happened to the 7-dollar discount? I am absolutely disgruntled. I will never use this service again. "Secretaries Day is Today. $7 off on Flowers." What a joke!!

I called JustFlowers.com and found a floral I wanted to send but it was too expensive. The rep continued to offer more discounts on the arrangement and I persisted in saying no thanks. Finally, she said that a one-time discount and free shipping would be offered to get me as a new customer. I said OK. The floral I selected was a nice-sized arrangement of roses, and other flowers. What arrived was a cheesy reddish purple vase and no more than 7 flowers. There was no card attached. My aunt didn't know it even came from a florist it was so small - she thought someone just brought a couple flowers into her room and stuck them in an old vase. I didn't know about it until two weeks later since no one knew they came from me. I had a nurse take a picture but JustFlowers refused to replace the arrangement and wouldn't tell me who the local florist is so I could follow up. They are a total scam. Do NOT ever use them!

Placed an order for a plant for Easter for my 95 year old mother on Friday, April 18, 2014. I told the girl that I only wanted to spend $40.00 including delivery charges. She found me a plant for $34.99 and I said that will work, however, when I got the email the charges were: 34.99 plant, 2.49 handling, 19.98 for shipping or service for a total of $57.46! I called and they said normally shipping is 12.99 so they adjusted the 6.99 and now my bill is $50.47 still over the $40.00 I specified but I agreed to it. However, as of Monday, April 21, 2014 at 5:07pm my mother still has not gotten her plant and it was to be delivered on Sat. the 19th.

I wanted to send Easter flowers to my daughter who was away from family for Easter. Her grandmother had recently passed and Easter holds such wonderful memories for her with her Nana. I went online and clicked on Just Flowers. I found an Easter arrangement that had white lilies (her favorite flower) and roses (her Nana's favorite flowers). I paid $101.97 for an arrangement in a vase to be delivered to the theater where she was in rehearsal from 2:00pm till 11:00pm every day. They were to be delivered on Thursday 04/17/14. They were finally delivered on Sunday 04/20/14 after so many phone calls between both my daughter and the company and me and the company.

I had ordered flowers for my mother for Mother's Day, 4 days before. They said they would be delivered on Mother's Day. My mom never received the flowers and got a phone call three days later from the company with regards to delivering the flowers to her. Prior to that I had called the company, was put on hold and asked to call customer service. Once I contacted customer service it was the same voice of a lady I placed the order with and requested that I contact customer service.......can you say shady. I asked for a refund with no success. I confronted the lady about the company even being legitimate. Heads up to everyone.......do not order from this company they are scam artists!! They take your money and don't deliver on time, if at all. The website seemed very convincing. I am puzzled as to why this company is still in business.

I am too emotional to even tell my story, but my motivation is to help others avoid this company completely. They completely took advantage of me during a time of grief of a dear friend's young daughter. I ordered a round stand-up crown floral arrangement expecting it to be bright and vivid as pictured on the website. I could understand that certain flowers or arrangements can be altered based on the florists’ availability, but to not have a floral arrangement delivered AT ALL?

Ordered flowers on April 6th at 530 am for my father-in-law that was in the hospital after emergency surgery. On the evening of Monday, April 7th, I happen to ask my mother-in-law how the planter looked. She asked me, "What planter?" I then called Just Flowers and asked where the flowers where. They told me that the local florist couldn't deliver them that day but they would be delivered on Monday. I was okay with that. Monday came and went with no email or phone call from my mother-in-law. So Tuesday, April 8th, I called Just Flowers again at 915 am and again asked about the delivery. They told me again that they would call the local florist and call me back in 15 minutes. (Never heard back) At 3:30 I called again, and this time they told me they didn't know what was going on and they placed me on hold when I told them I wanted my money back.

I ordered a half dozen roses from them. It was supposed to come with greenery and Misty Blue. The local florist told Justflowers they had no Misty Blue and substituted it for Baby's Breath. Justflowers never informed me of the change so I could decide if I still wanted to proceed with the order. When the flowers arrived, there was no greenery either. The local florist told me that is because by the time Justflowers took their cut and delivery charges were deducted, there was not enough left over for greenery. I complained to Justflowers and sent them a picture. They offered me a coupon on a future purchase knowing full well I will never order from them again. Don't order from any online florist. They gouge and the item you receive will not resemble the picture. Find a florist you can trust and tell them exactly what you want.

I ordered two bouquets of flowers for my sisters' birthdays. One was delivered on time, as advertised, and she was very happy with it. Unfortunately, the other bouquet was NOT delivered - the local florist wouldn't leave it at her apartment and said that it was "too far" to re-direct to her office. When she finally went to PICK THEM UP (after I paid for rush delivery), the flowers were not fresh, nor were they what I had ordered.

I ordered flowers for my daughter on Sat. morning 4-5-2014 with the guarantee for a 6:00 delivery the same day. I was billed $13 plus dollars for a delivery fee. At 4:25, I received a call from them which I called back immediately and the service rep who answered the phone said she could not tell me what the call was about I had to speak with a mgr.

I ordered flowers from Just Flowers. The picture showed a basket of pink roses, carnations on a stand. I paid $109.00. When I went to the funeral home, I was really disappointed. A basket with lilies and daisies. And not on a stand. I contacted them and they offered me $10.00 credit and then they offered me $20.00 credit. I got about 20 phones calls from them. The last one said it was roses and mums. I told her I was not stupid I know roses, mums, lilies and daisies. As far as I am concerned, it is a scam. You don't get anything like the picture and not the flowers and not on a stand. I would never order from them again, so I wanted to let other people know what they did to me. To me, that is a really big price for lilies and daisies in a basket.

This company is indeed the worst!!! Here are some of the reasons why you should not deal with this company:

I ordered birthday flowers for February 24, 2014 delivery from this web site for my sister in Mount Dora, Florida. I typically go directly to a local florist, but, as my sister had just moved to this new community, I took a chance on "Just Flowers" and spent $84.00 on a bouquet and delivery charges. It was a total waste of time and money, as the flowers were late arriving and turned brown on day 2. I did not find out that the flowers were a disaster for a week later. And, I felt too busy to track down "Just Flowers" to lodge a complaint till March 27th. When I explained the circumstances to a representative, I was initially offered $5.00 in compensation and then I got passed to the manager who offered a $10 credit to my credit card. I asked that the bouquet be replaced, but the company refused to do so as I was deemed to have waited too long to complain about the poor quality of the flowers. I am writing this review so that others will not fall victim to a company that sells poor merchandise and does not stand behind their products. Never again will I use "Just Flowers".

My dear friend lost her father last month. Upon hearing of his passing, I arranged to send her a bouquet of flowers through JustFlowers.com. Big mistake. The promo code I used was initially not accepted. They did fix that, but when I talked to my friend about three weeks later, I realized she never got the flowers (though I had been billed for them). So on Mar. 13, I called Just Flowers and inquired about my friend's order. At first they said they had been delivered, but they had no confirmation to prove this. On Friday, Mar. 14, I get a call and an email from them saying she'll receive the flowers on Sat. Mar 15. No flowers came.

I was very disappointed to hear from dear friends of mine that upon receipt of the Valentines chocolates and flowers I sent using justflowers.com that they were forced to toss them in the trash because the products were all made from China and were inedible. A company such as Just Flowers should realize that the food regulation in China is not up to par, to say the least, and that they should not be distributing their goods to their customers.

I wish that I had read the complaints against this company before I placed my order. I placed an order on Monday, March 10, my friend is still waiting to get her arrangement today on March 12. I really getting upset with such terrible service. If or when my friend gets her arrangement, I'm going to place a complaint with the BBB. I may not get my money back, but I too agree, Do not use this company. You can't really understand the customer service reps. Looks like $80.00 is down the drain, can't say enough, wish I had read what you all had to say first. Never had terrible ordering flowers from online companies before.

They promised a certain kind of flower arrangement. Said if you had to substitute flowers or anything, you would call me. They never did call. Had they called me I would have cancelled my order! I paid for a certain type of arrangement and they substituted it with the cheapest flowers possible without contacting me first as we discussed!! It didn't even resemble the picture on their web site! People think they are getting roses in the arrangement and they get 1 WOW!!! They are ripping people off!! And their fees at the end are ridiculous, specially when you don't get what you paid for.. Very pissed, will never order from them again. Tried to talk to a manager, she refused to give me my money back or even discount me for all the problems and was rude to me when they were in the wrong.. Never again!

I ordered flowers from JustFlowers on February 26th for same day delivery. When I went to place order, a note came up that said I was beyond the cut-off time for same day, but my flowers would go out first thing the next day. I ordered anyway. The "flowers" arrived the next day at 5pm. For $70.73, my daughter-in-law received dark greenery with one bloom of a day lily, three flower pods, and one sprig of some time of stem flower with multiple tiny blooms. I called to complain and they said they would give me a $5 credit for next order. I called PayPal, and hopefully, I will receive a full refund via Paypal, as they are giving the company until March 10th to refund my money.

Very disappointed! Ordered a flower arrangement for my grandfather's funeral. The arrangement never made it to the funeral home. Called the 1 800 number 3 times to get updates on the order & each time was told the arrangement would be there by 2. It never made it. Called them the following day and was told the flowers were never sent out. I was told I could still have the flowers delivered instead of getting a refund. Finally got a hold of a manager and was given a refund after he tried to get me to keep the flowers. Would never use them again, let me down on a special day. Very unhappy... Zero stars!!!!

I live in Canada and like so many others who have posted comments, had an extremely negative experience with an order I placed with JustFlowers.com following the death of one of my good friends' mothers. I live in Ontario and my friend in Hinton, Alberta. Immediately upon hearing of the death, I went online to look for a flower delivery service able to quickly deliver a bouquet to express my condolences. JustFlowers.com is an easy to use site promising next day delivery and showing a wide variety of lovely arrangements so I picked one and completed the online order which included the postal code for the delivery address.

I ordered flowers online for a funeral viewing the night before the viewing. The next morning I received a phone call from Justflowers verifying my name. The next call was to ask me if I would substitute carnations for the roses, I said no and this was at 1 pm. And at this time I reiterated I wanted the flowers at the funeral for the 4 pm viewing then another call came at 5 pm and please note the viewing began at 4 stating my order would be delivered the next day as the local florist was unable to process the order.

Seriously, just read all the other reviews. I didn't think it was possible to be this horrible and still be in business, but there they are, still in business. Worst online experience I've ever had by far. This place should be shut down. I'm not exaggerating just for effect. How they can consistently screw up so badly is beyond me. I unfortunately looked at the reviews too late, ironically while I was on hold for the third round of half hour hold sessions just to be transferred to another person asking, "How may I help you today?", after explaining my situation for the tenth time. Yes, you can help me, just give me something sharp to stick in my eye to alleviate the pain associated with dealing with the never ending parade of morons they tag team you with. ZERO STARS, STAY AWAY!!!!!!!! FOR YOUR OWN SANITY.

This company took my Valentine's Day flower order saying same day delivery then they didn't and the next day they sent me email canceling my order and saying they will return my money with 1-4 business days. After three days, they send email again saying my order has been updated and they are going to deliver the flowers which I replied I don't want but they didn't care and gave me $10 discount on my next purchase.

This company is located outside USA and is not a florist. They have created a company that collects orders and tries to find a 'professional florist' to fill it for no money. If you are stupid enough to use them instead of your local florist, then you get what you paid for!

My husband spent almost $200 on what was supposed to be a beautiful bouquet of red roses and white lilies for Valentine's Day and what was delivered after VD was a half dead, crumpled, smashed bouquet of flowers from local florist Espositos Florist of Las Vegas. I called the florist directly when with a day the roses turned black and were facing the ground and their response was that roses don't like Las Vegas... Did I really expect them not to be dead? Within 3 days of delivery all of the roses were dead and the white lilies turned brown with the stamen and petals dropped all over my kitchen.

My wife was out of town and sick and in pain, so I wanted to order flowers for her. The Just Flowers website said that the flowers I wanted to order were still available for same day delivery. At the time of order, I got a message that said it was possible that the flowers might not be able to be delivered that day but every effort would be made to deliver them. I later got an email that said they couldn't be delivered that day but they would be delivered the next. On an immediate note, my debit card was charged almost immediately. The next day, the flowers weren't delivered. I called Just Flowers and asked if I could get a status on the order. I was told that flower delivery could take until 6pm. I informed the lady that it was 6:30. She said she would call the flower vendor and call me back in a few minutes.

I ordered Valentine Flowers for my wife and the flowers never arrived. I tried to call justFlowers.com and they kept putting me on hold and said they called the florist and the flowers were delivered. This is the worst flower service on earth! Warning!!! Do not use WWW.justflowers.com.

I ordered flowers online for same day delivery, as advertised. I was never prompted to enter my email address and as I was trying to check out, I went to add a balloon to my order. Then hit add and my order was suddenly confirmed. I never saw the total and never received an email confirmation AND the flowers were never sent. I tried calling numerous times and left messages, and didn't receive a phone call back. I finally got a hold of someone four days later, to which they responded that the flowers were being processed that day and they couldn't refund my money.

Ordered roses for Valentines Day on December 9th, two full months early, flowers were never delivered and was given huge runaround to get refund. Had to contact credit card company to insure refund.

They offer a product and service and did not deliver. The consequences are first deceptive practices not only waste time, money, the disappointment of when you have an intention to give the joy of a gift creates issues specially on important occasions which is the purpose of sending a gift from any company to another party in any means. Charged my Credit Card of a broken service commitment. Thus creating the cat and mouse chase to try to contact unsuccessfully by receiving automated responses. I have wasted hours of my life in an attempt to call and contact a busy line, a broken chat service that guides you to an automated "failed" e mail program. So far three days have passed after my order and no contact from the company that is a real logical response not coming from a computer. This company shall not have the Better Business Bureau logo and fake reviews on their site to misguide a potential customer either. I hope this doesn't happen to more victims.

This happened in Canada. My boyfriend called Just Flowers in Canada and ordered me a bouquet of roses and lilies for Valentine's Day. He ordered extra roses and paid them $172.00 including tax. When the bouquet was delivered, it had no hint of Valentine's Day -- had 5 red roses, 4 white lilies, and some filler flowers (little yellow daisies, etc.). I was very disappointed because it looked like something you might send your grandmother on Mother's Day or to someone in mourning. I took the bouquet back to the flower shop that delivered them the next day and complained that the bouquet was not worth $170.00.

Ordered funeral flowers for my sister's funeral and never received.. Spent 240.00 dollars and what an embarrassment to my family and father.. The company never sent an email to say not able to deliver and then lied and told me delivery was completed. This is stealing and bad business. Unfortunately this was on Valentine's Day eve, but company just had to say can not take any new orders. Would have had more respect for them. Plan to report to better business company... They cut me off in the complaint dept...

I am a local florist and have taken orders for Just Flowers. On several occasions Just Flowers has called requesting flowers that we do not have and had to call their customer back to assure that the flowers we have will work in the arrangement they are ordering. This is fine but realize that when you are ordering online, what you see in the picture cannot be guaranteed because we did not create those arrangements and have usually never seen them before getting the order. We do have a way to view the order online, but on a busy day such as Valentine's Day we may not be able to get to a computer.

This company outsources everything and has the worst customer service I have ever experienced. I ordered flowers for my wife for Valentine's Day. The day came and went with no flowers. When I tried calling customer service I was put on hold for 20 minutes all to have an automated voice mail ask that I leave a message. When I tried using their website, they "make" you use one of their pre-selected questions. The only nondelivery option they make available in regards to undelivered orders is "Flowers not delivered, please reschedule."

Worst experience ever, with ANY on-line transaction. Tried for hours, literally, to reach their customer service in vain. They just put you on hold indefinitely and it automatically hangs up after about 20mins. Same when you send e-mail or use the site's customer service chat line. WHY IS THIS COMPANY STILL IN BUSINESS? My girlfriend has breast cancer for which she is getting chemotherapy and radiation therapy in Florida, away from me due to convenience and family support. She was so disappointed. Never again. Having reviewed some of the >400 complaints on this site, I ask again: WHY IS THIS COMPANY STILL IN BUSINESS?

I used a service, Just Flowers, to order flowers for my Mom on the 12th of February. I chose to use them because they would offer same day service. That was Wednesday morning. When they were not delivered on Wednesday I followed up 5 times, by email, their website, and finally by phone. I was told that the flowers would be delivered by yesterday evening at 6:00, which they were not. This is a warning to everyone out there who may want to order flowers, if you choose to use Just Flowers, you are taking a serious risk as they have no accountability by their local vendor partners. Their service people eventually get tired of dealing with you and keep hanging up on you.

Very shady, dishonest business practices. Very difficult to cancel order, even when they get it wrong. Went online to order flowers for family in Alaska. Know a shop near their home--a family owned business that is very good. But, this shop's online name links you not to their own site, but goes to Just Flowers. I asked the woman at Just Flowers several times why this was, and if she represented the shop I wanted. She assured me that they were the same business. I ordered overpriced flowers, while fending off the saleswoman, trying to sell more stuff to me the whole time.

Very disrespectful staff including "corporate" managers. Was the most inappropriate, disrespectful, disgusting behavior done by a company. Called about a delivery issue, they returned back just saying it was delivered but when asked about a signature or proof they just talked in circles. After asking for a manager the service personnel just kept asking about information. I had to ask 5 times for a manager even raising my voice to be put on hold for 20 minutes. My daughter who had overheard everything decided to call because I had by that time lost my temper. Daughter called and gave the situation. Gwen the service personnel then said they would have to call back to say if they were delivered. My daughter asked to speak with a manager rather than going through the same thing a third time.

I placed an order for Sympathy flowers on 1/26/14. These were to be sent to a wake that I could not attend on 01/28/14. The weather was bad and I could not drive that far. I felt comfort knowing that the flowers would be there. Then Just Flowers contacted me the day after the wake to tell me they could not deliver my order on time. Then they asked if I wanted them sent to my cousin's home. I told them no. I was very upset and I want to cancel the order. THEY STILL HAVE NOT CANCELED MY ORDER. Now they are asking me to use the flowers for another event. I told them absolutely not. I would NEVER use their service again. The past 2 days they have been saying they cannot credit my order until I speak to a manager. I said fine. Each time they have done this, I have been on hold for over 30 minutes. VERY POOR SERVICE. Just Flowers, just sucks!!!!

I ordered flowers from this site for a friend who has cancer. The arrangement was listed at $89.00, but I paid $118.00 including tax, delivery charges, etc. I put a message to the florist saying that I would be viewing the flowers and to please do a great job. The flowers were left on her porch. I saw the flowers one day after they were delivered, and was really disappointed. The rubrum ("stargazer") lilies, which normally last a long time, were already curling and turning brown. Even the unopened buds were brown on the dips, and the water in the vase looked dirty.

No stars!! Worst customer service ever!! Total rip off and false advertisement! I work for a well known Boston hospital. When my nurse manager's mother passed away there was a group of us who put our money together and ordered what we thought was a beautiful arrangement through JustFlowers.com. When we arrived at the wake, we were shocked to find our "beautiful arrangement" was actually a hideous plastic plant!!!!! It was HIDEOUS!!!! Such an embarrassment for our dept. We were ashamed, embarrassed and upset! We contacted Jason (General manager) who was rude, and indignant that we were wrong and he was right! He actually wanted to call the deceased's family to confirm which arrangement was received. This company is the worst scam. Horrible management. Awful customer care! Do not do business with this company.

We placed an order for a specific sympathy arrangement on December 18 for delivery to the home of my son's fiancee. Her mother had just passed away after a long battle with cancer. We specifically chose the arrangement because it advertised a natural wood basket with a pretty ivy swirl around the handle which we felt was an appropriate arrangement for this somber occasion. What was delivered was not what we ordered. It resembled something more appropriate for a sweet sixteen birthday party.

Ordered flower from just flowers for a funeral. Flowers that were delivered were not what I ordered. My comments regarding substitution were recorded online. Contacted by customer service and was told the best they could do to rectify situation, was a $5 credit toward future order. Customer Rep was rude, telling me I should have contacted them the day of the wake or funeral. My order cost $132...I believe this company should be investigated due to large number of complaints in this regard. Thanks.

My son ordered flowers for my birthday. He called to follow-up and was told they would be delivered on the day of my birthday. Spending this kind of money was tough for him. To date, the flowers have NOT arrived nor do I want them. I have contacted the company by phone and e-mail requesting a refund to my son's credit card. No one wants to talk to either of us by phone and the e-mails have not been answered. Since he was told the flowers would be delivered on my birthday and were not, this could be fraud.

Please do not use Just Flowers at any cost. I had a nightmare with my order and the most poor customer service I have ever received from a company. I made one online order for two bunches of the same flowers to be sent to the same delivery address (one for my aunt and one for my cousins). Quite simple really. Not so... One bunch of flowers was not delivered - as it turns out there was a system issue and the local provider did not receive this order. One bunch of flowers was delivered but in exceptionally poor quality and had to be returned to the shop to be replaced.

My 89 year old mom ordered flowers to surprise me and they were horrible, spray painted roses and blue tinted carnations came from a terrible florist Forever Blooming florist in Georgetown Delaware who dropped them off on my front door in January. No box wrap or notification. When I called the florist they were rude and when I called Just Flowers they offered 15 dollar credit? Called American Express who took care of it. Worst flower arrangement I ever saw. Looked nothing like the picture online.

My husband is away in the U.K. and decided to surprise me with flowers on my birthday. We have just gotten married and this being our first birthday married he really wanted it to be special. I work in a busy hair salon so it would have been wonderful to have flowers come in for everyone to see.. only they never came. I had been at work since 8am that morning and I kept getting check ins from my husband. In hindsight he was hoping my delivery would come. At about 4:30 I was really disappointed but figured with the holidays just passed and money being tight I wasn't going to get flowers this year. I have gotten flowers every year since we met.

My sister called these idiots, thinking they were the local florist - in a town that she does not live - and after giving her card info, was told that the total was nearly double what the arrangement was supposed to cost. She had to return to her desk and asked me to call and cancel the order. I did...they told me I needed to verify the billing address...then told me that they needed to speak to the card holder to cancel the order...I read countless text messages to them, even called the local florist (who had gotten the order).

I ordered my mom flowers for her birthday over 2 weeks ago with a pretty penny. Her birthday was yesterday and last night I got an email saying they couldn't deliver them because of the location?? She works at a school. WTF. I'm so damn angry and embarrassed. They screwed me and it’s too damn late to order somewhere else. I will never work with them again. Wow how embarrassing and a huge let down. They aren't cheap either. I trusted them and got screwed. Should have went with a different company - my bad.

I ordered an arrangement from the website for my boss' mother's funeral from our office. There were no problems with delivery but when one of the girls came back from the first visitation, she had a picture of the arrangement and all the pink roses in the arrangement (the main focal point) were brown and dried around the edges. The flowers also did not resemble the picture of the arrangement that I ordered. I called Just Flowers and also sent them the picture. I asked for them to try to rectify the problem before the second visitation that evening. They did not.

My husband called yesterday (01-09-14) to have flowers delivered to my stepdaughter at the hospital she was at, the same night. They guaranteed delivery by 6:00 p.m. Guess what? No flowers when we showed up at 8:40 p.m. As soon as we left, we called them. My husband asked for a refund since she is leaving tomorrow. No point in it now, right? They flat out refused to refund and said we had to contact the floral shop. Easy enough, right? Wrong again. These ** refused to give us the number of the floral shop. Hmm, wonder why? I bet I know why. They probably never placed the order! After much arguing, I told my husband to hang up. I immediately called our bank to dispute the charges and had to tell the whole story to the worker at Key Bank. They are sending out paperwork for my husband to fill out. I will not let this go. We will get our money.

I wanted yellow roses for my wife 36 for 36 years. For Thursday. Got there Wednesday and got 36 reds. My wife does not like red! That's 2 years ago. And still burns me up when they send me e-mails. Check their small print, they don't have to send what you order!!!!!

On 12.31.13 I found myself needing flowers on 1.1.14. I checked FTD and ProFlowers. Neither could deliver until 1.2.14. Just Flowers guaranteed delivery by 6pm on the 1st however, so I ordered. At 2pm on the 1st, I get an email stating they are sorry, but they cannot deliver until the next available day. They do not say when that is. I reply to the email by calling and emailing to demand resolution, advising that their fee covers flowers and timely delivery. I am told by the Just Flowers "that's too bad, but it's a holiday." The rep also advises that the guarantee is meaningless and has no recourse because "things happen."

I ordered a tropical funeral spray on 12/31/13 (Mon.) to be delivered to a funeral home on Wed. 1/1/14. They did not arrive. So I call Just Flowers and said there was a disclaimer stating that if they could not be delivered on the day requested, they would be delivered on the day of the funeral which was 1/2/14 before the service. I called the funeral home and they did not receive the tropical spray that I ordered. Then they tried to say that they delivered to the church, but that was not true because none of the flowers were displayed. We went to the cemetery and our order was not there. I had to call the widow to double check to see if our card that should have been on the spray, was in her stack of cards. Nothing. I am going to try to get my money back.

Ordered flowers for a funeral four days ago. I called to make sure they could be delivered the same day I ordered, they said yes. They didn't deliver that day and said they would get it there the next day. Two days later, they still weren't there. When I called, they lied to me and said the flower shops wouldn't deliver to the town I specified. That is a lie because the local flower shop they said they represented was in the town! I had to tell the manager to cancel the order at least ten times before they finally did. I then called the local flower shop and they told me Just Flowers had just contacted them THAT very day and that they aren't affiliated with Just Flowers because they are an absolutely horrible company. These people lie and say they are affiliated with local flower shops but they ARE NOT! Never ever use them! They scam you and your flowers will NOT be delivered on time, if ever!

This is not enough space here to explain the whole story but, I just read one that is almost exactly the same. We placed the order on December 23rd, to be delivered on the 24th. The order and details were confirmed to us via email. No delivery on the 24th or the 26th, but we did get a call on the afternoon of the 27th from Safeway saying that they had just received the order from Just Flowers. At that point we had no choice but to allow them to do an arrangement and ship it to our mother as it was a Christmas gift that was already late.

I ordered flowers from JustFlowers.com on December 23/13 to be delivered to my sister in Hospice in Kelowna lBC and they were supposed to be delivered on Dec. 24/13. They called me yesterday (Dec. 27) to say that they won't be delivered until Dec. 30/13. I explained that my sister is dying in hospice and don't know if she will still be alive by Monday. Now after much frustration trying to cancel my order I am waiting for some "manager" to call me. I will never order anything from this company again. After much discussion with a representative she said they would take $10 off my order but that isn't good enough.

Negative stars would be most descriptive for this company. I have never had such poor customer service. Called 12/24/13 to see if it was still possible to order flowers for delivery 12/24/13. Just Flowers said yes, otherwise I would not have ordered them. Flowers were not delivered on Christmas eve as ordered for. Received an email on Thursday 12/26/13 that they were delayed. Called Friday 12/27/13 and customer service said that they would be delivered today. Flowers have yet to be delivered at 7:30 pm at night. Tried to Live Chat with a service person and the chat was terminated tonight. Finally reached customer service by phone and was told that my credit card was already charged and they would offer me $5 compensation. When I declined, they would cancel this order but hold the charges for later use. When I declined again, they would refund the charges against my credit card and were so sorry. Told the lady with customer service that she should find a job with a company that more reflected positive customer service.

An order was placed with Just Flowers early on the day of December 17th, 2013, for a assortment of flowers advertised with an item # using their same day delivery service also advertised. December 18th evening, they still have not delivered what I paid for and trying to justify their actions telling me they have attempted to make delivery. My daughter was unable to enjoy her flowers with all the unprofessionalism which took place and created by the delivery service provider in her quiet and reputable working environment. Today December 19th, 2013, Just Flowers is still trying to convince me that they have fulfilled their obligations and not in a position to refund me for not delivering what was ordered and paid for in the timeline advertised. Poor customer service, unprofessionalism and a waste of time and money is quite obvious with a feeling left of just being "Ripped-off".

My Mrs. ordered birthday flowers online using my MasterCard with specific instructions that the flowers must be delivered to recipient in St Clairsville Ohio between 0900hrs and 1300hrs Saturday Dec 14, 2013 Ohio Time and recipient must be contacted first before delivering the flowers (we provided two telephone numbers to Just Flowers in case the recipient is outside their residence). We contacted our friend 1900hrs Ohio time to greet her and ask if she received the flowers from Just Flowers. No... she has not received any yet.. So we contacted Just Flowers and they say they will come back to us as soon as they find out why the flowers were not delivered. Their excuse was... they use the local florist in St.Clairsville, Ohio to deliver the flowers and they say that the flowers were not available from the local florist. That is why they were not delivered. The bad thing is... the cost for this online transaction which is AUD120.71 was already taken from my MasterCard.

I placed an order from Justflowers.com, they stated my flowers would be delivered on a certain day. Without them arriving as scheduled I called customer service. They apologized and said they would arrive today. Again they lied. I called, they said it would be this evening after the office was closed so I called back after being disconnected. The new rep now said let me check on that order and now they say tomorrow. They are very unprofessional and when I wanted to cancel my order they said they couldn't but they could give me $5 off my next order. When I said that I was no longer going to use their service she said she could send me a $10 coupon. They did nothing to try and make me a satisfied customer. I would never recommend this site to order flowers unless you want to be lied to. Nothing was outcome, I was too upset and they just kept saying they would send me a coupon. Worst way to spend my money. My advice stay away from this site.

I ordered flowers for a funeral set to be delivered Dec 5 for the Dec 6 funeral. They were never delivered. I just spent 1 hour 24 minutes on the phone with "Mina", "Iris" and "Murial" (when asked for an ID # or some other way to identify them they all said "I am the only so & so that works here.") Iris said she called the funeral home and that a person named "Shckets" told her that they were not delivered because the funeral service was still "pending." For 1 hour 24 minutes the manager "Tasha" was on the phone and she was the only person who could issue a refund. Will get my money back if it's the last thing I do, but not tonight. I've wasted an hour and a half being ** with, will wait to contact corporate in the morning. NEVER AGAIN. EVER.

Ordering flowers for my girlfriend, who lives in Texas from Just Flowers, is probably the worst mistake I've made with an online Flower service. I picked, what looked to be a lovely bouquet of flowers, which should have been delivered on 6th Dec, 2013. I called the intended recipient to find out if she had received anything from me, and her response was no. Please keep in mind, I wanted the flowers to be a nice surprise for her on her "birthday.

I ordered an arrangement for a funeral for a close friend from FTD/JustFlowers and made the mistake of thinking that JF would fill the order as it was advertised. What was ordered (full, tall) and what was received (small!) were two totally different items. Customer service repeatedly asked me to tell them 'how many flowers were in the arrangement'. Mind you, I was at a funeral and did not count. However, I did discretely take a photo of the arrangement. I sent that pic to JF to prove my point. They still did not address my issue, other than offering a $15 credit, which I refused. Instead, I disputed the charge through my credit card and will next go to the Attorney General and file a complaint there as well as with the Better Business Bureau.

This company is a scam. I ordered flowers and processed the purchase online. With this order, I requested expedited delivery. I contacted the would-be recipient after the order should have been delivered and found out that it had not been. I then contacted the company and they informed me that the bouquet would be delivered in the standard time frame. They agreed to refund the expedited fees. The next day, the bouquet had still not been delivered. I called again to check on the status of the order, and they requested additional money in order to process the order. I cancelled the order and decided to go through a different company at this point. I'm still waiting for the refund. Unreliable and fraudulent company with poor, slow customer service. Avoid at all costs.

I live on the West Coast and ordered flowers for East Coast delivery on my mom's birthday, online, including delivery fee, service fee and taxes. It was for next day delivery. About 1pm my time, (4pm East Coast time) Just Flowers called and said they made a mistake and would have to charge an additional $12.00. I said "cancel the order." They said the order was not cancellable. I then asked to speak to a manager. The "manager" said that they made a mistake, there is an extra $12.00 charge and the order was not cancellable. I told her to cancel the order.

My husband ordered flowers for our anniversary on the 19th. Paid extra to have them delivered before 1 pm. Never arrived. Local florist called at 245 and I had left for the day. They had the wrong home phone number. They were supposed to deliver the flowers to me this am. Still haven't arrived. I called customer service at Just Flowers. Extremely rude along with the supervisor who was probably even ruder. I wanted the flowers cancelled. The moment is gone. They really messed up and have the audacity to treat my husband and myself so disrespectful on the phone and then on top of that refusing to comp the whole thing and still make good on the flowers!! They handle themselves so poorly! Never ever use them ever!

I ordered a "premium" potted plant basket for a funeral, paying top dollar for the "upgraded" size arrangement for which Just Flowers charged my credit card over a hundred dollars. When I arrived at the visitation and looked for our "premium, upgraded" order, I saw NO sign of it. Having not received any delivery confirmation, the funeral home helped get me on the phone with Just Flowers but they said they had no record of the delivery, either. As I prepared to leave the visitation, I apologized to the family of the decedent for the undelivered arrangement and they said "oh, no, we got that little basket from you." They pointed out a tiny, unremarkable arrangement that could not have contained more than $20 of potted plants, and I was appalled and embarrassed! Upon speaking with Just Flowers, they offered me a "coupon for a future order" and a $5 credit!?! I declined both and I will NEVER order from this outfit again. (The fact that Just Flowers claims to have a positive rating on Better Business Bureau raises SERIOUS concerns about THAT entity's credibility!?!)

I ordered flowers online this past Friday AM to be delivered for the wake of a loved one at 10 am the next day, Saturday. I received a follow-up phone call less than one hour after placing my online order to confirm this $169 heart wreath (of which total cost was $200!) would be delivered on time. I was told the flowers would be delivered that afternoon. So they would be there well in advance of the wake.

Ordered from Just Flowers and had problems from the moment flowers were delivered. The flowers were for my in-laws' 50th anniversary/vow renewal ceremony. We thought it would be nice to order a small bouquet and boutineer. What we ordered from their site and what was delivered were totally different. I could have gone to our local grocery store and bought the "bouquet" they delivered. The arrangement looked ridiculous and came wrapped in cellophane. The flowers they included were not anything close to what their website showed. Called the company right away to try to get another bouquet delivered, but as it was already 4pm Saturday (delivery was promised by noon Saturday), I did not expect a resolution and we needed the flowers for Sunday am. We were told they could come "pick up" our flowers but could not get us another delivery in time.

Do yourself a favor, google a local florist in the town where you wish to send flowers and call them directly. You will not only save yourself money, you will get a far better product. Just Flowers do not sell flowers, they are an order gatherer. All they do is take the order and then send it on to an actual florist who fills the order. They make their money by having you order through them, taking their cut and passing what is left on to the local florist who then has to fulfill unrealistic promises that Just Flowers has made to you, their customer.

I called a local florist who is obviously a franchise or similar for JustFlowers.com. I asked what flower arrangement they could recommend for my wife`s 50th Birthday. I said I wanted something special as it was a special birthday and would like to recommend something and delivered the following day. The person I spoke to said, "We do a lovely display of flowers in a lovely basket, its' one of our best sellers. You could have two 'Happy 50th Birthday' balloons tied one at each end and we can also add a 'teddy bear' as well if you wanted it." I said, "That all sounds very nice. Can you give me a price for the flowers, balloons and the bear?" The price was quoted as $59.99 for the flowers and balloons and $34.99 for the teddy bear.

I ordered a funeral bouquet for $89.99. I was billed $119. When I called to ask about the $30 surcharge, I was told $6-something was to take the order over the phone; another $6-something was the processing fee; $10-something was delivery fee; and $4 was express delivery fee (which I did not ask for). Can you believe they charge 30% more - without mentioning it when the order was placed - for bogus stuff like answering the phone & taking an order?

I was told the order would cost $15 more than what was stated when I placed the order due to the local florist's requirements or charges. I called to complain and they said I could not cancel the order because it had already been sent to the local florist & they were already working on it. They offered me $10 off and said that was the best they could do. Complete scam to get more money. Buyer beware!

I ordered an arrangement for a funeral and I unfortunately did not do my research on the company before hand. When I called I told the representative that I wanted to spend 50$. She offered me an arrangement for 49.99$. I agreed with this one. She then asked if I wanted to upgrade. I said, “No, I can't afford any more.” She then went on to tell me about the fees. So I asked, “What is my total?” She said, "Your bouquet is 69.99$." I agreed and gave her my card.

Sadly, I have now found and read my experience presented in various versions over and over. I cannot fix my situation now but hope to warn others! I ordered flowers for an out-of-town funeral on a Sat. (using Just Flowers' search engine to confirm they could make a Sunday delivery for Morgantown, W.Va.). The calling hours were Sunday. I received an email Sunday afternoon (after calling hours had already been going on) saying the arrangement would not be delivered on Sunday. I called the 'Customer Service' number on the website (this is a MISNOMER... THERE IS NO CUSTOMER ACTUAL SERVICE!). I was told that for an unknown reason, all local florists in Morgantown had closed on Sunday this particular week! Not to worry, they would deliver first thing in the morning before the funeral.

I ordered a premium arrangement from Just Flowers and what was sent was not even close to what I paid for. The arrangement was pathetic and very small. When I called to complain and get a credit for the arrangement that I paid 179.00 for they advised they would only give me a 35.00 credit. Do not use this company. There was a link on the funeral home website for Just Flowers so I assumed they were a reputable company. I was wrong and have contacted the funeral home to consider removing their link from their site. I had ordered the flowers for my boss of 11 years and was completely embarrassed by the arrangement that was sent. Please don't use this company. I wasn't surprised at all of the bad reviews.

Unbelievable, I have been on the phone for 30 minutes on my third call in to flowers.com to find out why my order never arrived. Never ever use this company. They are so disorganized. They have no control over the local vendors. Do not believe a word they say. Trying to get my money back huge hassle!!!!

I placed an order that I specified needed to be delivered today. I was told that would not be a problem & they would go out today. These were intended for my best friend & her family whose father died & they were having memorial today. I even called back to be sure they would be delivered today. I was told they would. I just called & was told they were not able to fulfill my order so it is being sent tomorrow. They didn't even give me the courtesy to notify me so I would be able to try another florist. So now, these flowers that I paid a small fortune in shipping fees for same day delivery are arriving after the fact. Not only that, I was told they could not cancel my order and give me a refund. How is that legal? I asked to speak with a manager and they said there were none available or on duty at 7pm at night. I also do not see that they offer Sunday deliveries so my order won't arrive until Monday. I'm disgusted & embarrassed that my order didn't arrive on time & feel the fact that they will not cancel my order & give me a refund has to be illegal. I feel helpless and don't know what to do. So I'm out $85 and it's too late for me to get replacement flowers in time.

JustFlowers delivered my order 3 days late and only offered a $7 credit. They had no answers for me as to why, blamed it on a local florist. Do not use! You will be very disappointed!

To start with, we purchased an arrangement for a funeral to be delivered in Michigan for a Monday service and paid for expedited service. We have never used this website before so had no idea of the quality of service or products.

This is a response I composed to Justflowers.com following their "Thank you " email w/ coupon they sent to me:

I went on the Just Flowers website to order a spray of flowers for a funeral. I looked through the multiple sprays and chose an arrangement that was priced $139.00. When I saw the arrangement at the funeral home, it looked nothing like the picture that I viewed. The flowers were wilted and the entire arrangement looked of poor quality. I called Just Flowers to complain and I was told that they can not guarantee that the arrangement would look like what I ordered. I think this is false advertising and was very disappointed. Don't recommend them at all.

I ordered flowers for a friend's family funeral. I ordered and was guaranteed same day delivery....... Did it happen? NOPE!! Ok, I understand things sometimes happen, but was guaranteed priority morning delivery the next day..... Did it happen?? NO! I called them on three different occasions and was assured it would be delivered later that day, but yet again was not delivered. By this time, I was beyond frustrated but I called once again and they promised a morning delivery......... you guessed it. As much as I wanted to send flowers to this family, I decided to cancel. I was told it was too late to cancel now in which made my blood boil. This company has been, in my experience, nothing but broken promises, and the worst and most stressful flower ordering experience ever. I would almost rather be back in a combat zone....... Although I have not seen the flowers, assuming they were even delivered this afternoon, it is beyond the point of caring. I would NEVER order from here again. I only wished I could have seen all these poor reviews prior, but was in a hurry to get flowers on the way.

I ordered flowers for my wife to be delivered on Saturday, Sept. 14th. It was our 6th anniversary and I wasn't able to be with her. My wife loves to receive flowers and I wanted it to be special. I ordered 2 dozen pink roses which are her favorite. Saturday came and went, no flowers, same thing Sunday. I notified Just Flowers on Monday and told them to cancel the order and refund my $68.35. The woman told me she would have to speak to the florist first. I called Tuesday and told them to cancel the order and refund my money. The woman told me they would have to speak to the florist first. I sent numerous emails during all this requesting a refund.

I called this florist early on Sept. 16th to order a plant for my daughter's birthday. They had a special $10.00 off. I ordered, gave all my information. Price quoted was $66.99. I realize there would be tax & shipping. To get the discount, I had to call back with the code that was online. When I saw the total charge, I told them to please cancel this order now. I never knew the final cost until then. All this phone calling took 30 min. They said they would connect me to a supervisor. More waiting. When he came on, he said he would give me $10.00 off. I said, "No thanks, just cancel my order again." He put me on hold again. While I was waiting, my husband called our credit card company & explained what was going on.

My husband ordered me a very large arrangement. It arrived & was pretty. But he was upset it was not the Large arrangement. When he showed me his order online, I agreed I did not receive the correct arrangement. He contacted Just Flowers the same day. 2 weeks later, their rude customer service is still fighting back to not refund or provide the correct arrangement. It's the worst customer service I've ever experienced! Don't ever order through them!

I ordered a dozen yellow roses for $75.23 after all the hidden fees (I know! I thought they would be fantastic!). I left Special Instructions: "Deliver to back door after 4:00 pm. If no one is home, leave on back porch." Mistake number 2! Apparently, that gave them the right to say they left them and they were stolen, alleviating them of all responsibility. After realizing the roses were never delivered, they informed me it is not their problem as they passed my order on to a third party florist (who they refused to identify) who claimed they knocked on the door, no one answered, so they left them on the porch. Wrong, Wrong and WRONG! There were several people home all day and no attempt was ever made to deliver any flowers so they either a.) Lied and never sent any flowers or b.) Delivered to the wrong house.

I feel this florist is a scam. When I placed an order, the individual could not take down the right information and had everything wrong upon receiving a confirmation from them. I called them back immediately to cancel order. They must have a rule to offer the patron discounts to keep the order. They would not take no for an answer. I spoke to two individuals to cancel and both tried to talk me out of canceling my order. Even after I spoke to the second individual, she calls me back after I hung up. Harassment!! I immediately called my credit card service and gave them the heads up on this business. No one in their right mind should have to go through the harassment of this so-called business. DO NOT USE THIS FLORIST!

Do not order from this company. There are several "hidden" fees that are not reflected in their advertised price. My $53 order ended up costing me $83. I attempted to utilize a promo code that was advertised on their website, to which I was told it did not exist. When I attempted to cancel the order they offered to take $5 off, I said no thanks... they offered $10 off, I said no thanks... they offered $15 off, I again said no thanks and told them I wished to cancel my order. In order to cancel my order I had to speak to a manager. After about 45 minutes on hold I spoke with a manager that had a real attitude problem. He informed me that he would cancel my order and hung up on me. Very rude and poor customer service with this company. You’re better off going elsewhere... Wish I would have read these reviews prior to dealing with them.

We, as a community, bought flowers for a 17-yr-old foster child our landlord had taken in. On Thursday, Aug. 22, 2013, he was taken from us in a horrible accident. Sat., Aug. 24, 2013, we placed an order and was guaranteed that the flowers would arrive at the chapel by 5 pm on Aug. 25, 2013. On the 25th, we got a call. They wanted 20 dollars more. Of course we paid it and asked again, "Will the flowers be there by 5 pm today?" The response was, "Oh yes, of course, they will be." By 330 pm, made a call to confirm the flowers were there. No, they were not and one of the operators on the phone giving us apologies which we didn't want to hear. Then we were told the flowers would arrive the next day which would be the funeral.

Sunday I ordered flowers for a Tuesday funeral for $143.73 including $19.74 for service and handling. I received an email from Just Flowers confirming my order with a Monday delivery. The Flowers were not delivered until after the Tuesday funeral. I requested a refund but the best they could do was offer a $10 credit on my next order. That is no help to me as I will not order from them again.

I ordered some flowers for my daughter from JUST FLOWERS who said they would be delivered on Mother's Day. They guaranteed that if they had a problem, the flowers would arrive no later than Monday and then with an apology. The fact of the matter is they didn't arrive until Wednesday - so much for paying a premium for delivery on Mother's Day. When I called to complain about it, I got automatically put on hold and then quickly automatically hung up on. I then called DiscoverCard who filed my complaint with Just Flowers who then claimed that they had delivered them on Tuesday based on a handwritten note by the delivery person. DiscoverCard, who is generally customer friendly, said since they were delivered, they could not refund the amount. When I pointed out the guarantee of deliver and the delivery service fee I paid, DiscoverCard is now investigating refunding the deliver fee at least. Bottom line, don't touch Just Flowers with a ten foot pole!!!!!!!!!!!!!!!!!!!!

I ordered an arrangement of flowers for my mother last year for Mother's Day that ended up costing $92.00 US and it was never delivered!! When I called to ask what happened and requested a refund, the "General Manager" named "Jason" said, "Ma'am, there's nothing we can do. You DO realize you're fighting a losing battle," because he said they do not have a record of my order since it was last year even though I provided the information I have from that order including Order#, Unique Transaction ID, my information, and my recipient's information. This is very frustrating because I trusted this business and my mother did not receive her arrangement and clearly the money was stolen from me and JustFlowers.com doesn't want to do anything about it!!!!!

I ordered a floral arrangement for a relative's wake and paid for expedited delivery (guaranteed by 1 p.m.). They arrived 5 hours late, after service I purchased the "Delightful Memories" bouquet for $66.47 from JustFlowers.com on Wednesday, 7/17/2013. I paid an extra $4.99 for delivery by 1:00 p.m. on Friday, 7/19/2013 and also indicated on the order instructions that the calling hours were from 4-6 p.m. At the time that I placed the order, the 4-6 calling hours were the only formal gathering taking place. My relative was cremated and there was no funeral service or public burial planned. When I arrived at the funeral home at about 4:30 p.m., I noticed that my flowers were not there. I spoke with the funeral director, who placed a call to JustFlowers.com on my behalf. My family eventually decided on a very brief service immediately following the calling hours, which was held at the funeral home from 6:00 p.m. until about 6:15 p.m.

Purchased a $50.00 plant and charged a $25.00 fee for delivery. The arrangement was and looked cheap! Among all the beautiful flowers and arrangements, this one was small, cheap and looked like it came from a child! I contacted customer service about the arrangement and a credit, which they gave me $25.00. The customer service gal was a ** on the phone and hung up on me. When I asked about a refund, she gave me excuse after excuse on how they would have to contact the florist that made it. Wanted me to send over pictures, and then could not tell me how long the refund would take. This company is a joke and the owner(s) should take a look at the crap they are selling and then educate their customer service agents. I believe the quality and staff there are the bottom of the barrel! Probably like the owners.

On May 11, 2013, we ordered flowers for Mother's Day (after another incompetent company sent us an email saying they couldn't send the flowers, but at least they were honest) and Just Flowers website still promised delivery on Sunday for May 12th. We tried to call but no one answered the phone on Sunday or Monday. The flowers did not arrive on Sunday, Monday, Tuesday, or Wednesday. It came on Thursday! But this is not the worst of it. Just Flowers' customer service managers were rude when they called. They flat out refused to listen to the complaint at the fact that they did not answer the phone and they did not deliver the flowers until 5 days later.

I ordered flowers for the funeral of my aunt taking place in an out-of-town location which I could not attend. I paid extra for more flowers in the arrangement and for "Express Shipping" to ensure they would be at the church on time. I was informed by email 5 hours AFTER the funeral that the flowers were NOT DELIVERED!!! I usually look into an outfit for comments from consumers about a business before I purchase or order services or anything - my mistake. Because I was rushed, I did not notice that their own site had no customer comment area - that would have told me something. If I would have googled the name with complaint behind it, I would have found a veritable bouquet of complaints about this outfit. I'm adding MY flower to that bouquet now - a little late but I hope it helps people steer clear.

On June 24, 2013, I ordered three wreaths for my husband’s funeral. The burial was July 1, 2013. Flowers were to be delivered by 9am on July 1. My husband of 41 years was buried with no flowers from his wife, children and grandchildren because they were never delivered. Thanks to justflowers.com, after several heated phone calls, they have finally agreed to refund my money. That hasn't happened yet. I am supposed to allow them 1 to 4 business days.

I ordered the birthday bouquet with balloons to be delivered the day of her birthday and party. JustFlowers guaranteed they would be delivered that day and asked if I needed a special time. I said no, any time during the day would be fine as the family would be there all day. I called at 3 when they hadn't arrived and was assured they would be there soon. I received an email about an hour later saying they would not be delivered until the next day and they offered to call the birthday recipient to apologize.

I ordered flowers on Saturday, the 22 of June, for a party my brother was having the 23rd. I was told they may not make it the day I ordered, but Sunday for sure. I said that would work and explained everything to the individual that took the order. I emphasized the importance of them being there for the party! He again reassured me that they would be there Sunday. Sunday, I got an e-mail saying that they didn't deliver the flowers but would deliver them Monday. I must have spent 1 hour talking to several people to explain my problem and that I did not want to pay for the flowers. I am pleased to say I was refunded and look forward to taking the time and looking up a flower shop in the area where I want to send flowers to in the future.

I ordered flowers from Just Flowers on May 10th, 2013 and wanted them to be delivered on May 11th for Mother's Day. On May 14th, I received an email saying the flowers were not delivered and would be delivered on May 15th. I called Customer Service on May 14th wanting to be reimbursed, because these flowers were not delivered on the eleventh and I also informed the representative to leave the flowers at the door. I was told they would reimburse me ten dollars. Again on May 15th, I received another email saying the flowers were not delivered and they would deliver them on the sixteenth.

I ordered flowers for my mom in NC for Mother's Day two weeks in advance and they took the money from my account that day. My mother did not receive the flowers when she was supposed to. I called and called. I would get a recording and then after holding for 15-20 minutes each time, the recording would hang up on you. I finally received an e-mail stating she would have them the following day, Saturday, before Mother's Day... no flowers ever came. I made more calls, I don't know how many phone calls only, to be hung up on by a recording again and again. Sunday (Mother's Day) no flowers came; Monday, no flowers came. I had to get my bank involved to get my money back. A week later, I get an e-mail saying they couldn't find a florist to deliver them... Horrible customer service. Horrible company. DO NOT ORDER FLOWERS FROM THIS COMPANY! Quick to take your order and your money and poor to respond when they don't deliver.

My son ordered flowers to be delivered on Mother's Day 2013. They arrived two days later. He was not told they could not or would not be delivered on Mother's Day. The local florist got the order Tuesday morning for the flowers to be delivered that afternoon, not Mother's Day. These flowers were very expensive. JustFlowers even lied and said they had spoken with my son and he had told them it was okay to deliver them two days late; that did not occur. Do not order from this company.

I ordered flowers for my grandmother's funeral. This was supposed to be a large wreath. One hour before the funeral, Just Flowers called and said the wreath holder was broken and would I settle for a vase of flowers. Being last minute, I agreed if the quality would be what I paid which was $130. The vase delivered to the funeral home was worth approximately $60. I was so embarrassed! DO NOT EVER ORDER FROM THIS PLACE - CROOKS!

I ordered two sets of flower arrangements for my daughter and mother for Mother's Day. I had requested for them to be delivered on Saturday, May 11th, 2013. My mother lives in San Diego and my daughter lives in New York. I went to my mother's home on Mother's Day in the evening and was surprised to not see any flowers. I then called my daughter in New York and it was 8:30 pm there and she also informed me that there were no flower deliveries. I immediately called my bank but was told I would have to wait for it to post before disputing it. I was told to call Just Flowers and they would probably be very good about it being that nothing had been delivered.

I ordered flowers and was promised same day delivery. They charged my credit card and never delivered, ever!! I called their customer service. I was put on hold for 26 minutes and then they hung up on me... It's a scam!!!

I ordered a flower arrangement to be delivered to a funeral parlor for my mother-in-law. They sent me a confirmation but never delivered the flowers. They did not email me or call. I could have sent flowers from another company if I had known. I would never recommend them to anyone for anything.

This was to my uncle's funeral in Chipley, FL on May 16, 2013. I was thoroughly disgusted with the flower arrangement that I paid top dollar for then received wilted crap. Not only was it a time to grieve my uncle's passing, it was a time to be embarrassed that I would send garbage like that to my favorite uncle's funeral. Fortunately, some special baby wrote the note like a kindergartener and left my name off. I wouldn't even have known that it was my flowers if I didn't remember some of the words they attempted to write down in hieroglyphic handwriting that I was surprised wasn't written with a fat crayon. I then attempted to complain, but they just put you on hold indefinitely, and then they tell you since there was a high holiday volume to just contact them by e-mail.

My boyfriend decided to do something to surprise me on Mother's Day by getting me flowers from him and his son. When I got home from work, I was told to listen for the door until 9PM that evening. 9PM came and still the doorbell did not ring. I was on the phone with him and he was beginning to get worried about his surprise. The next morning came around and I had to go to work. By the time I got home, there was still nothing at my door (someone was at my house all day and said that the doorbell did not ring). He called and wanted to ask if they were still going to be delivered because he had already replied to the emails at least 4 times.

I ordered flowers to be delivered on Mother's Day, and they didn't show up until the following Wednesday. They weren't that great. When I called to get some sort of refund, they offered me a $7.50 coupon for my next order. I told them there wasn't going to be a next order. They then offered me a $10 credit. We'll see if it actually shows up on my statement. I should have spent the extra money and ordered from Proflowers.com

I ordered for 5-11-13 with guaranteed same delivery. Not only was it not delivered that day, it wasn't delivered until the 14th! I sent 3 emails as required because I was hung up on when called. With no response, I contacted the BBB (which I encourage everyone to do). They finally delivered... to the neighbor! They also said they wouldn't refund the card and the item delivered was half the size of what I ordered. I am refuting the charges on my credit card as we speak. Terrible company! Stay away! Poor customer service! All they said on the BBB response was, "Sorry for the delay." Sorry for the delay?! These are flowers, not an order for clothes!

Let me start this with: I have never taken the time to sit down and write a comment/feedback about a business. However after the experience with Just Flowers, I couldn't with good conscience allow another customer to get scammed by this atrocious company. After confusion with a family member on who was going to order flowers for my mother, my wife ordered from them. They advertised that it was not too late for delivery on Mother's Day. After taking our money, the flowers were not delivered that day or the day after.

I ordered flowers for a memorial service, and the flowers were not delivered. When I requested a delivery confirmation, Just Flowers could not provide one. I then requested a plant to be delivered to the family free of charge in good faith for their huge mistake. However, my credit card was still charged. Customer Service is extremely bad. I received suggestions of me calling the family to confirm delivery, when I already knew from my siblings being at the service that the flowers were not there. It is the florist’s responsibility to provide delivery confirmation, and this florist believes this is not true.

I wish there was a 0 star rating! Horrible company! I ordered flowers and was never received after 5 days. Finally I received and the flower arrangement was cheap and not worth the $75 paid. They offered a $10 refund. Do not use! Total scam! Wish I would have looked at all the reviews prior to buying. Beware!

Just Flowers has the absolute worst service known to man! I'm shocked, appalled, disgusted and so frustrated that I want to scream. I placed an order 2 hours before the cut-off time and expected my flowers to be delivered on time as promised. Not only did they not arrive on the scheduled date, they did not arrive the day, or the day after that and then... amazingly, they arrived three days later and were not what was ordered. During the couple of days in between when they were scheduled and the day they arrived, I called 5 times (none of which were answered because the automated system said they were too busy and to call back later and hung up) and I sent two emails to the service department (per instructions on their website) asking for a full refund.

I ordered flowers for Mother's Day and was guaranteed delivery on May 11. As of May 15, the flowers have yet to be delivered and they have not responded to my online inquiries or phone calls. I will never use this company again.

Just like everyone else, they did not do what they said they were going to do. I ordered 16 light pink roses for my daughter's sweet 16 birthday. They took the money less than 10 minutes. When I call, they hang up. No response to my emails either.

I also ordered flowers to be delivered to my mother's office and they never arrived. Not on Friday (even though I paid for a 4-hour delivery) and not on Monday, or Tuesday or Wednesday! I've called for two days and they are always busy. I've sent two emails and I've had zero response. And to add insult to injury, they charged my credit card $80 and I have nothing to show for it.

I called Just Flowers on May 9th, 2013 at 2:45 pm (I copied out an email from them stating that day and time also) to order a Mother's Day chocolate basket to send down to my daughter-in-law (son and family) in Florida. I immediately got someone on the phone who did a great job of placing my order. They assured me that it would be delivered by May 11th, the day before Mother's Day. It had a bow with "Happy Mother's Day" and was a special with lots of chocolates inside. My son told me that he and his wife and family were there all day Saturday at their home and no one called about the basket or delivered it!

I ordered flowers for Mother’s Day to be sent to my mother-in-law. I paid extra to have them delivered on the same day (Friday before Mother’s Day). By Tuesday, still no flowers, no phone call, nothing! It took many phone calls to get through to anyone. I asked for a complete refund! It's too late to deliver so I made sure the order was cancelled. It can take up to 15 days for my refund. Never again! If they can’t handle the holiday, they shouldn't be advertising for it! I have spread the word!

I ordered from Just Flowers for Mother's Day on Saturday, 5/11. I chose the option for delivery being next day, 5/12, which was Mother's Day. Come Tuesday, 5/14, no flowers had been sent or delivered. I must have called these people 20+ times for information and was bounced back each and every time to a "We are unable to receive your call due to the high volume..." This company is a scam. Do not order anything from them! Fortunately, I used my PayPal account and after filing a dispute, I was fully refunded within 2 hours. Do not order from these losers. It's false advertising, no customer service and useless.

I ordered flowers for my mother for Mother's Day and was given the option for delivery on Saturday or Sunday. I chose Saturday. It is now Tuesday night and my mother is still waiting for her flowers. Needless to say, the purpose for the flowers are now gone. Even though neither the service nor the product has been provided, my credit card has already been charged. The customer service number is horrible. Getting a rep to talk to or ask where the flowers are is like pulling teeth. I can't see why this company is still allowed to continue doing business. They should be ashamed of themselves!

My husband and son ordered flowers for me for Mother's Day. On Sunday afternoon, when they had not been delivered yet, we emailed them using the link on their order confirmation email - no response. Their site says that they deliver up until 9pm so instead of calling, we decided to wait it out figuring they would respond to the email if they were unable to deliver them. Wrong. Their site also says that if they are unable to make the scheduled delivery day, the flowers would be delivered at the latest with a note of apology. Nope. So two days after the scheduled delivery date, we tried calling four times. Each time after waiting on hold for a short time, their system says that they are experiencing a high call volume and hangs up.