JustFlowers.com

I too wish I could give a minus star, I was in a hurry to order as my Mother had emergency surgery on a Friday night and wanted flowers for her, I didn’t see all the bad reviews on till now. So I ordered from them as of course all floral shops are closed for the weekend. They had promised to deliver on 4/30 which is a Sunday this year. No flowers! I called Monday morning, "Well we are working on it. Should be soon." Monday at 3pm still NO FLOWERS! My mom going to be out of the hospital before they ever show up, discharge is tomorrow.

With 4 days to go before our anniversary, I searched for flower delivery for my partner in New Orleans. Justflowers seemed like an extremely popular result. "My First Mistake". A dozen roses, a celebratory balloon and a cute Teddy bear. Yes. Please deliver on our anniversary "Sunday". If not available please deliver the day before. On calling to check on the delivery on Sunday afternoon, thinking it would be close and I'd get a love you message or a thank you text, I was informed that they could delivery on Sundays as the shops were closed. There was no message or call in the 3 days before, nor on the day itself. It was only when I called to track the delivery that I found out.

I was out of town on a business trip for Mother's Day last year. I wanted to let my Wife know that even though I was not with her on her special day, I was thinking about her. I purchased flowers on a Friday pursuant to an explicit advertisement from JustFlowers.com to purchase flowers "within the next two hours" for Mother's Day delivery. Order number was **. The Flowers were not delivered until the Tuesday after Mother's Day, which entirely defeated the purpose of the gesture.

DO NOT BUY!!!! I repeat Do Not Buy from this company. March 2023, went online for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Irises only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Irises at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Irises to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement.

Ordered flowers from Justflowers for a special occasion and as marketed by their website, they guaranteed delivery on that day. They failed to deliver on that day, as well as the next day and the day after that. I requested a refund as they didn’t deliver the flowers on the occasion as promised and they refused. It’s clear from here and reviews at BBB this is a terrible merchant falsely advertising without any customer service.

Ordered roses for wife for Valentine's day, overpaid by a lot and then nothing. No flowers, no replies to emails, Called, left on hold then put into a voice mail and no calls back. I have confirmation order number and website tracking does not pull up my email or order, 3 emails and 3 times on hold had to pursue return funds from my bank. Wife not happy about nothing for Valentines Day.

They are unable to deliver a quality product during high demand times. The products they picture on their site that are purchased are a dream for them to actually deliver. What is delivered is subpar, low quality flowers, and don't even come close to what was purchased at an enormously high price than one would pay at a reputable florist. I 2 dozen ordered roses, paid $180 and what was sent was 6 red roses, purple daisies, and a black vase.

I ordered flowers for Valentine's day. I never received any status alerts that they were trying to fulfill the order, never got any delivery indication, they don't answer their phones and they direct you to text only to have an auto-response that they are experiencing high-volume. This company is fraudulent, I am going to try and get my credit card to refund me my money.

I ordered flowers thru them a few years ago and the quality was mediocre at best. I have since requested that they remove my email from their system numerous times, following the instructions, but they continue to email me. I have blocked and reported them, so now their emails go to my spam folder, but it is still very annoying and shows that they don't care about customers; they have the golden website name and so no matter how bad they are they will always get business.

I placed a order for a very soft color arrangement, what she got was NOT what I ordered. Manager of JustFlowers told me the Orange Gerber Daisy was indeed pink! I told her since I use to be a floral designer I do know what I’m talking about. She argued with me. 100.00 wasted!

$80 order delivered and resembling nothing of the original order. It looked like $10, self pick-up, shoved in a vase from Walmart. I will never order from there again! I working with customer service to rectify. There better be a Free bouquet coming.

It’s been 10 years of unable to unsubscribe from emails even after blocking them. I ordered express delivery and it did not arrive as ordered. I’m in Canada but was charged USD. No help when I called either.

I placed an order for flowers to be delivered to a sick friend in the hospital. I chose JustFlowers because they guaranteed same day delivery. I placed the order in the morning. It did not arrive that day, nor the next, nor the next. I called customer service four times one day and twice the next. I was told, "We have to check with the florist and will call you back." After not calling me back for hours, I called and said I would wait on the phone while they called. I was put on hold for 15 minutes and then disconnected. The next day I called again and was told there was no answer at the florist. So why not go with a different florist? They said they had to verify first. THIS IS A HORRIBLE COMPANY! In addition, their phone system stinks. It's scratchy and you can't hear what they are saying.

I ordered Heartfelt premium flowers that in total cost 180.00 at JustFlowers.com order #** for a funeral to be delivered the next day. This was ordered in plenty of time to make by a company colleague's family member's funeral 3 days before. I received a call 2 days after they were supposed to be delivered on the day of the funeral that no flowers in the area could be delivered even though other flowers did make it to the service and this is the city of Granbury TX. Just 28 miles from Dallas/Fort Worth TX metroplex and no Flowers close by.

I bought an arrangement for my mother. I even paid for an upgrade. Then delivered it on the wrong day so it didn’t get to her until Monday. It was the wrong arrangement. I called them the day it was delivered, her neighbor called me and sent me pictures. It was so ugly and nothing like my chosen arrangement. I called them that day and they said to send them an email and they will refund my money. Now, 3 emails, a voice message, being hung up on and then told they never got my email and won't refund!! Unbelievable. This company is nonsense. I want all of my money back. They ruined my Mother’s Day gift to my mom.

I placed a order for a Premium Vibrant Bouquet Spring Basket on 5/62022 at 10:31 PST to be delivered on that day. They were never delivered that day. I emailed them about the delivery the very next day 5/7/2022 asking why the delivery was never made. I finally received a email back much later that night saying they were sorry for the delivery not being made and if 5/8/2022 they could deliver after they verify the delivery status with the florist. I responded immediately that that would be fine than my mother would still get them in time to enjoy on Mother's Day. She still did NOT receive them on that day either. So I emailed them again asking why they were not delivered and got no response back from them. I then called the company the next day 5/9/2022 and after no one answered I left a message asking why my order #** that was ordered for a 5/6/2022 delivery date has not been delivered. I did NOT receive a call back.

Why is this business still alive? All I see are 1 star reviews. I ordered Mothers Day flowers for over $100 and they came 5 days late with no notice, no ability to contact customer service, no answers to my calls or emails. Horrible horrible service for something that's so expensive and supposed to be special.

I ordered flowers to be delivered to a hospital, but they could not deliver them because the patient was in an ICU. They did not call me to say so I had to call them why they were not delivered. I redirected the flowers to the home address for delivery 3 days later and gave them a new address. A few hours later they called and wanted $10 more because of a different address. The next day they called again and said they needed an additional $15 because of the delivery area, which was in a town not too far away from the hospital. So I paid $25 more however the flowers were never delivered and I was not called. I found out from the recipient. I called their customer service to ask why it was not delivered and I had to leave a message. I called again and had to leave a message but no callback. I will call the CC company and cancel the charges.

Ordered flowers to be delivered to family in the USA from Australia, for Mother's Day. Come Mother's Day...no flowers arrived. A phone call to their offices in LA only went to a voicemail service-so an email was sent instead. No reply. Silence.... So I cancelled the order online (via their website). Then the next day an email arrived saying their florist reported the flowers as having been delivered and they will investigate it. Which seems to be the standard answer they send out. And 24 hours later still no update from them, still no refund and still no flowers. As I said... avoid, avoid avoid. They will NOT deliver your flowers but they will take your money.

I ordered flowers Saturday morning at 8am to make sure I could get “same day delivery” that they advertise all over their site. It is Tuesday evening and my mother still has not received them! I have emailed, and all I get is an automated response that they’ll update me on my delivery when they get the information, which they never have. I’ve called them, and no one ever answers the phone. I have to leave my name and order number for someone to call me back, which they never have. I spent a lot of money to make sure my mother got something nice, and I basically got scammed. I’m going to be forced to call my bank and cancel the transaction. It’s incredibly frustrating.

Ordered a Mother’s Day gift (flowers, chocolate and balloons) for my mom across the country which was never delivered. Was explained day of after 6pm via automated text that it would be next day. Still nothing and they won’t respond to my emails. Terrible service with equally terrible customer service. Not reliable at all for time sensitive orders.

I ordered an expensive bouquet of flowers for my mother for Mother's day, I ordered them on May 5th 2022 to be delivered on Saturday May 7th 2022, and it's now May 9th and every day they keep saying it will be delivered the next day so I canceled my order and they haven't given me my money back! Do not use this place! It's a scam!

Order number **. I purchased a flower arrangement from Justflowers.com that was supposed to be delivered on Mother's Day but was never delivered. I called Just Flowers up until 10 PM to do a follow-up and was told that they needed to contact the local flower company to see why my order was not delivered and what happened, and when I told the rep that I wanted to cancel the order and get a refund, she hung up on me. At 10:30, I get an email saying, "We see in our system that your order was delivered." (This was only after I asked for my refund and for the order to be cancelled) but she needed to confirm with the local flower company, which was closed today and will be tomorrow.

I ordered 2 floral arrangements for Mother's Day. The deliveries were scheduled for Saturday. Only one of them were actually delivered. I have been on the phone for the last two days attempting to speak with customer service. There has not once been a live person to pick up the call, although the recording states please hold for a customer service rep. I have even sent a couple of emails and have not received a response. I am PISSED because I have not been able to speak to anyone from the company to resolve this and I spent about $200 total on 2 deliveries. I definitely won't use Just Flowers again, and do not recommend them.

I don’t even know where to start with this review. First off if I could I wouldn’t even give them 1 star. My mother ordered flowers for Mother’s Day to be delivered to Seagoville Tx and paid $100 for this service. The flowers were supposedly “Guaranteed” to be there by Saturday so she had them a day before Mother’s Day. It is now Monday 5/9/22 and she still has yet to receive them. My Mother called and called to see what’s going on and they kept hanging up on her. Then when she finally got through, the man was rude as crap to her and told her to check with the order number online and hung up again. So I help her find the site and put the order number in and go to press submit, and it won’t even go through or do anything. So then I decide to call myself and I get hung up on twice as well.

I order flowers for mother who stays in USVI on thursday of last week for mother's day. My mother never got the flowers, I tried to call and there is no help at all. There was very rude, unprofessional people answering, now it is Monday and still no flowers, no help, but they took my $150.00... I am very upset with the service and would never use them again.

Updated on 05/09/2022: Going on day three of the non delivery dilemma, and I've received a notice stating that they will now deliver on Tuesday. Three straight days of missed deliveries. Please don't use this company. Beyond frustrating! Next, the flowers will probably be wilted and useless.

I wish I had read these reviews before I trusted “same day delivery for Mother’s Day” on their website. I just received a text message saying, “Rita, we apologize that we are unable to deliver your order #** to Sarah today and we have rescheduled it for Monday. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit smsu.io/rGsxm or check your email.” And when I clicked the link, their system didn’t recognize my email or order number, so I called, and it looped me into leaving a message (I’m not sure for who) and when I called again and selected the option to place a new order to get to a live person, she told me I had the wrong department and hung up on me!

Justflowers.com is a fraudulent company. They take great amount of money ($121.86 from me) for delivering a simple bouquet of flowers. They did not deliver on the date--let alone the time--to which they committed. They did not even deliver the next day. Their Customer Service is non-existent. They claim that they answer the telephone during certain hours, but in fact their computerized system leads you into a long, long hold and then hangs up rather than pass you through to an actual representative or someone who can take care of the problem. I called more than 20 times and got no help at all. I spent hours on hold. Do not use this company. The company should be disbarred from marketing to consumers.

Ordered flowers to be delivered for my daughter's 40th birthday. The flowers never arrived, the florist contacted my daughter, (even though instructed NOT to call, it was supposed to be a surprise) asked her if she would be home and when she told the she was at a doctors appt, they told her to "come pick up her flowers"! Two days later NO FLOWERS. I contacted customer service (very rude) and instructed them to cancel and refund the order since now (2 days later) my daugther still has not received her flowers. They told me they do not cancel or refund orders. WOW!!! I called my credit card company to dispute the charge and was told that is is quite common with JustFlowers... lesson learned, NEVER USE THIS COMPANY!!!! *my experience was with JustFlowers.com... (not ProFlowers as previously stated.)