JustFlowers.com

I called the billing department back, and told them to cancel my order, because I was told a delivery was en route, and then told that nobody has what I ordered. The representative on the phone said, "I can't cancel your order... But we can give you a different kind of rose." I said, "I want what I ordered. Nothing else. If you don't have that, cancel my order." He said, "I can't cancel your order, but I can give you $5.00 off..." My order was over $150!!!

I asked to speak to a manager who would not cancel my order after me asking 6 times to give me a refund. After the 7th time, she said, "Here is what I will do, I will contact the flower shop and see how long it will take to get those flowers into the shop... And I will give you a $15.00 refund while you wait." I said, "Either give me my money back, or you will be contacted by my attorney."

They lied to me, telling my order was on its way. And, they fought with me for over an hour on the phone, while I was continually denied the option to cancel my order... while they kept trying to sell me things I didn't want. Scam, fake, 0/10. I shouldn't have to rate them 1 star. They don't deserve that. I know it's not their fault nobody had the flowers I requested... But, they should NOT have told me my order was being delivered. That's unforgivable.

Updated on 07/09/2018: I was informed my order has been canceled last week. I received a phone call from the company, today, asking me if I wanted to purchase any more flowers, because they didn't have what I wanted for my initial order. I also found out, my order HAS STILL not been canceled, even after a manager told me that my order was canceled. They informed me that a general manager overrode their decision to cancel my order... so, they canceled my order from being canceled, and forced their company to keep my money, and try to send me something else. Unacceptable. I'm on my way to an attorney to sue them for theft, and harassment. I'm currently waiting two hours on the phone for a manager that doesn't exist.

After 4 days they deliver the flowers and still charged me full price. When I call to complain. They simply said they had a record of me calling Monday to cancel but the flower were delivered Thursday already (5 days later) and they could not do anything about it and they denied I ever sent emails even though I have records of it all. Most UNPROFESSIONAL and WORST CUSTOMER SERVICE I have ever deal with. THEY TRIED TO TELL ME THEY WERE GIVING ME $10 back for my next order but I already had that since I spent over $50. Pretty much they screwed up and they do not do anything to keep customers happy or coming back. If you are reading this I hope that I can prevent you from making a mistake. Do not order from JustFlowers!!

I called today and was given to a manager - who described himself as the highest person I could speak with aside from the owner. He stated that I could not rescind my order until another 24 hours had passed because my order had gone to a florist, and the flowers would be delivered before the magic 6:00 PM tonight. I told him I would refuse the flowers, if they ever showed up, and that I was challenging the charge to my credit card. He said I couldn't do that due to an implied contract, and that I was responsible for the entire amount. I told him to sue me, that I was going to do as I stated. Also, I originally asked for a dozen red roses, but agreed to pay $10.00 for express delivery, and another charge for the "fullest blossoms that day", for a total of $67 something dollars. Imagine my surprise at a charge of $105.59. I leave it to you if this is a reputable firm.

The next day, the funeral home had to CALL the florist because they hadn't delivered my flowers, or flowers ordered by a family member of the deceased, and the funeral service was about to start. Today, (the day after the funeral) my friend, whose father's funeral it was, sent me a picture of the flowers that had been delivered, and I was extremely annoyed to see that it was a very small, nondescript bouquet in a cheap little glass vase. Certainly nothing like what I had ordered and paid for! Needless to say, I wish I had read all these negative reviews before ordering from JustFlowers.

I received an e-mail notification from JustFlowers.com to call them to resolve the issue to which I did. I was then given assurances that the order would be delivered on 10 June 2018 - no problem I was assured, they would be there. 10 June 2018, received a notification e-mail just an hour ago that they could not deliver the order today either because my mom lived too far away - JustFlowers.com and my family both reside in the same zip code, 30577. Please call customer service. After a less than heartfelt apology I was assured the order would be delivered on 11 June 2018 - a day after her birthday. Alexander's would have had those flowers delivered within hours after ordering - should have gone with them. Thanks JustFlowers.com for screwing this up for me. You are the worst florist I have ever used - first and only time... Never again! Take heed folks - DO NOT USE JustFlowers.com. You will be sorry you did - just as I am.

Updated on 06/10/2018: So, after several attempts today to get ahold of a Customer Service Manager - they seem to be always too busy to handle my call - in order to cancel my order which they failed to deliver I am still waiting to hear from them. Evidently, only a manager can cancel/refund an order. I wonder why that is? Worst customer service... bar none. I asked the customer service rep for his name and they would only give me their first name. I asked for his full name and he refused to give that to me. JustFlowers is a bonafide scam - do not use them!

I was looking for a florist that could deliver same day and JustFlowers was taking orders for same day, but it may be delivered late as 9pm. Skeptical I called and an employee and verified if the order could still be delivered same day as advertised. The employee assured me that if I placed an order online they would absolutely be delivered today 100% guarantee. Given this guarantee I placed an order for $116 at 10am 5/13. I contacted JustFlowers at 2pm and inquired about an ETA, they couldn't give me an ETA but guaranteed me that they would be delivered TODAY. At 4:26pm I received a call from JustFlowers confirming the order was going to be delivered that day, I was again GUARANTEED. Then at 7:24pm I received an email that the order that I was 100% GUARANTEED by 3 different employees were NOT going to be delivered on 5/13 and was going to be delivered on 5/14.

I was flabbergasted as I was PROMISED, ASSURED, REASSURED, and GUARANTEED same day delivered. I then spent 3 hours after the email calling NUMEROUS numbers they have listed to only be on hold and never be able to make contact, I did leave voicemails asking to please cancel this order. That I don't want the flowers that I was guaranteed to be delivered on another day. This was extremely frustrating to have spent most of my day with this matter only to not have delivered guaranteed goods. I responded to the email and left voicemails that I'd appreciate if they could cancel the order as when ordering SAME DAY delivery items GUARANTEED by multiple employees Justflowers failed to come through. Again I asked just please refund the money. The next morning after getting NO RESPONSE, I started calling the numerous numbers. 6 total.

I did finally get through to a CSR and during our 80 minute conversation I was informed that I could absolutely NOT receive a refund for my same day order that was NOT delivered same day. I explained to the employee that I had 3 different employees guarantee me that my mother's day flowers would be delivered same day. The CSR stated that regardless what the employees stated to me that instead of what the employees are advertising or guaranteeing that doesn't matter cause they go by the policy instead. This is just mind boggling that it is ok and acceptable to have employees FALSELY advertise. Prior to the call with the CSR I received a call from the florist and then she explained to me that they receive an email from Justflowers on Sunday and they didn't understand why they would send an order to them for same day delivery on a day the florist WAS CLOSED.

I explained to them that I was trying to contact JustFlowers to get a refund and she stated that they have not started on the order yet and they would allow time for me to contact JustFlowers due to the wrongdoing that JustFlowers done! I explained all of this to the CSR and she stated that that was not true and that the florist had already completed the order (THIS WAS FALSE), the CSR also stated the order was en route (THIS WAS ALSO FALSE) because the first call I received was from the delivery guy, he stated he always calls to verify someone would be home BEFORE the order was started! The CSR kept LYING. HOW IS THIS ACCEPTABLE? I kept asking and begged for a refund for the $116 I spent for items that were NOT delivered as promised!

The CSR told me it was NOT possible to refund, the company does not do refunds! I told her she was NOT being honest about the order and the florist stated that if they would request a refund that they would be able to process it. Again I explained all of this to the CSR, she stated she would have to contact the florist herself and put me on hold and switch back. I was on hold for 15min for the CSR to switch back & say goodbye and hang up! I was perplexed about every employees false info. I JUST WANT A REFUND! I called again and asked if I placed an same day order & it's not delivered SAMEDAY would I get a FULL refund, she stated ABSOLUTELY! WHAT IS GOING ON!? PLEASE GIVE ME A REFUND!!!

It was for: $116.46. I Filed a complaint with the BBB (Better Business Bureau) which has them listed as A-... AN A- YET THEY HAVE 95% customer complaints NEGATIVE REVIEWS, they currently have 837 CUSTOMER COMPLAINTS, yet somehow they have an A- with the BBB??? WOW JUST WOW. Their first response was that the flowers were delivered and a full refund was issued. On 5/31/18 I responded: "I just spoke with the customer service department with JustFlowers.com and the customer service representative Janice stated that in their system it does NOT show that JustFlowers has issued ANY REFUND OR HAVE A REFUND SCHEDULED! I gave her the information and she stated there are NO notes or comments in the account, what details she stated are Listed is that the flowers were delivered and customer satisfied!" WOW. Just WOW!

BBB can you please request them to show some proof of what they are claiming! They have even given FALSE INFORMATION TO you, the BBB on a complaint! How do you all still accredit them? PLEASE HELP ME RESOLVE THIS! I Chose them influenced on the fact the BBB accredited them! IT has been 15 days (12 Business days) since they have claimed they issued a refund! Please help me obtain proof to their claim!! PLEASE PLEASE HELP ME RESOLVE THIS, I JUST WANT MY MONEY BACK IS ALL! On 6/1/18 JustFlowers responded: "Upon further investigation, we can see that neither of the order numbers we quoted to you actually belong to you. For that, we would like to apologize. However, we actually don't have any orders in our system that match the information provided. What is your seven-digit order number?"

On 6/2/18 I responded: "My order number is: ** It was for: $116.46." On 6/4/18 I responded: "If you don't have ANY information in your system regarding this event for order number: **. Here is the original email with time as I explained in my complaint?" I also ATTACHED an email from them to show proof they knew about the order! LIES LIES LIES! ON 6/5/18 they responded: "** was delivered on 5/14/2018 at 4PM." THIS IS Impossible it was NEVER DELIVERED!

ON 6/6/18 I responded: "It has now been 18 business days (24 calendar days) since I've requested a full refund on the flowers that were guaranteed to be delivered on 5/13/18 Mother's day, by 3 employees (which might I add that you have pre-recorded messages that all your calls are recorded so you should be able to easily access your employees making false guarantees). Order number #**. Yet I still have not received any refund! How long does it take for a resolution and full refund to occur? I'm just asking for my money back on flowers that were guaranteed for same day delivery (then were rescheduled for next day) and flowers that were not I repeat were not ever delivered! It's now 6/6/2018."

Today 6/8/18 I responded: "You "Claim" that order #** was delivered on 5/14/2018 at 4PM. This is FALSE! please provide any signed document of delivery? Anything saying flowers were delivered. Because the flowers were NEVER delivered on 5/14/18 or 5/14/18. NO FLOWERS TO THIS DATE HAVE EVER BEEN DELIVERED! I spoke with Dunn's florist, they CONFIRM NO DELIVER WAS EVER MADE! PLEASE provide accurate information. If you have proof of this "Claimed Delivery," Please provide the proof. AGAIN No flowers have ever been delivered." I also responded I would like to add that I have proof that the flowers that you claim were delivered on 5/14/18 at 4pm, as the property has 24 hour surveillance. I have reviewed all footage from 5/14/18 and ABSOLUTELY NO FLOWERS WERE DELIVERED.

I will be compressing and converting video to add as PROOF, you are NOT giving accurate information and again giving FLASE I information regarding this matter. I don't understand why your company continues to lie and give false information instead of JUST issuing a full refund to a customer that your employees gave false guarantees to obtain orders. I REPEAT THIS HAS BEEN THE WORST EXPERIENCE EVER and ALL I'M ASKING FOR IS A FULL REFUND on the flowers that they had 3 different employees guarantee me that the flowers would absolutely be delivered on Mother's day NOT THE DAY AFTER.

Why is it so hard to get a refund when the company continues to lie and refuse to give me a refund! I am also flabbergasted how the BBB gives them an A- with 95%. I REPEAT 95% Negative reviews/Complaints! Please give me a refund and quit lying! I Have also MADE NUMEROUS contacts with DUNN'S FLORIST in Wentzville, Missouri regarding this matter and their statements DON'T match JUST FLOWERS'. I ALSO have an EXTENSIVE EMAIL FROM DUNN'S FLORIST Driver/DELIVER PERSON that I will be adding to the complaint as evidence, YET Just Flowers has NO PROOF of delivery, they are a HORRIBLE COMPANY THAT NEEDS TO BE SHUT DOWN FOR THEIR FALSE ADVERTISEMENT, FALSE STATMENTS!

PLEASE go to the BBB.ORG website and review all the complaints they have listed and they all tend to be the same and they have the AUDACITY to offer $10 refunds on OVER $100 ORDERS! PLEASE STOP ALL OF THIS AND JUST ISSUE Me A FULL REFUND!!! I will be posting this information on EVERY website I possible can until I get my refund!

I finally got to talk to a human today (over a month later) for them just to tell me the flowers that I never received were signed for and delivered. I was told maybe a security guard or someone might have signed for them, which is impossible since the community doesn’t have one and they are individual houses. Also, I was there that week and never signed for any flowers. I know have to wait for them to send me the invoice to verify. I don’t know the person who signed to attempt to get my money back. As a broke college student I spend over $150 ($75 each order) to get my parents something nice for it to all just be blown up in my face. $75 is a lot to a young adult and I have yet to receive my refund. This is the worst possible website you could use.

I did not receive a receipt so I called and talked to a service representative. She gave me the order number and confirmed that I purchased 2 dozen of roses and some additional flowers. The order did not come in the same day but the next day, which was fine with me and my mom. However, she only got one dozen of red roses and some carnations. The arrangement looked really floppy. I immediately called Just Flowers for an explanation. I was told someone from the local flower store was going to call me. I waited 10 days but no call. I went ahead and make a dispute with Paypal.

Today 17 days later Just Flowers called me and basically said I might have used a phone to order and could not see the picture of what I ordered which are both false because I used a computer to order and I saw not only the description but a picture of the 2 dozen of roses. What I did not see was neither the pictures or description of the additional flowers that I ordered. I work at home and know how to order online and I am very savvy when it comes to online order. They told me I ordered the Dazzling Reds that comes with one dozen of roses and some carnation (which sounds like a pre-made arrangement) but that's not what happened. I specifically chose the 2 dozen bouquet (hence the $139.99 price) then added additional flowers and did not know what the additional flowers would be. I could not believe what I heard and experienced.

I told them I have a bachelor in IT and business management. I am a computer literate and I have a Master of Business Administration. There is absolutely NO WAY I mistakenly order 1 dozen and thought I ordered 2 dozens. They finally sent me a receipt today when I called to request it and said they showed that they sent me the receipt on the same day I placed the order but showed that I did not open it. (Yes of course they blamed on junk mail which I already knew to check before calling today to ask for the receipt.)

PLEASE DO NOT ORDER FROM THIS COMPANY. They poorly handled my case and are a terrible company to do business with. I urge all of you, fathers, husbands, mothers, daughters, sons, and grandchildren out there not to do business with this company! I will make all attempt to spread the words about this company's horrible business practice.

The only problem is that my mom never got the flowers. So either they were never delivered or they were delivered to the wrong people at the complex. Their 'System' apparently doesn't concern itself with who gets the flowers, only that you pay for them. So we are out of pocket and my mom did not get her flowers. And JustFlowers takes no responsibility and has no accountability. So take my advice and do not order flowers from them. There is no guarantee the intended recipient will get them. And if they don't, JustFlowers doesn't give a damn because they have your money and their system says they were delivered. Great way to do business don't you think?

I called back today, May 24th, to follow up on my refund for the flowers that were never delivered and they told me that they couldn't offer me a refund because the florist told them they attempted delivery. The florist made no mention that they told my mother that she could "come into town and pick them up" herself. I spent $121 with JustFlowers.com for what they advertised on their site as a GUARANTEED Mother's Day delivery and they have refused to offer me a refund.

The customer service that I received today was shameful. As a business, using words like "guarantee" without a commitment to providing excellent service to your customers is misleading and deceptive. The people on the phone are perfectly polite but were not at all helpful in resolving this matter. When I asked one of the agents why there was no language upon check out about the "guarantee" not being a real guarantee, she told me that I could find it on the customer service page. Why hide the true meaning of the guarantee that was splashed all over the front page of the website on a tab that customers typically only check AFTER there's been a problem? I buy flowers OFTEN and I thought I'd come across a trusted new vendor and was happy to give them a shot. I'll stick with 1-800-Flowers, Bouqs and the host of other online flower businesses that are upfront about delivery times. Do not trust JustFlowers.com for anything important!

The flowers were old and started dying the very next day! It ruined my Mother's Day only because my son and daughter in law spent their whole weekend plus trying to call and email to find my flowers instead of spending Mother's Day with their children! My poor daughter in law was in tears every time I spoke to her! I gave her the number to our local florist and told her to never use these people again!!! JF did call my son later in the week to only try and shift the blame to him! I am still trying to figure out what JF thinks he did wrong... He ordered specific flowers that he knew I loved and he paid for them and requested they be delivered on 5/12/18 then spent 3 stinking days searching for the flowers!!!