JustFlowers.com

Ordered flowers to be delivered to family in the USA from Australia, for Mother's Day. Come Mother's Day...no flowers arrived. A phone call to their offices in LA only went to a voicemail service-so an email was sent instead. No reply. Silence.... So I cancelled the order online (via their website). Then the next day an email arrived saying their florist reported the flowers as having been delivered and they will investigate it. Which seems to be the standard answer they send out. And 24 hours later still no update from them, still no refund and still no flowers. As I said... avoid, avoid avoid. They will NOT deliver your flowers but they will take your money.

I ordered flowers Saturday morning at 8am to make sure I could get “same day delivery” that they advertise all over their site. It is Tuesday evening and my mother still has not received them! I have emailed, and all I get is an automated response that they’ll update me on my delivery when they get the information, which they never have. I’ve called them, and no one ever answers the phone. I have to leave my name and order number for someone to call me back, which they never have. I spent a lot of money to make sure my mother got something nice, and I basically got scammed. I’m going to be forced to call my bank and cancel the transaction. It’s incredibly frustrating.

Ordered a Mother’s Day gift (flowers, chocolate and balloons) for my mom across the country which was never delivered. Was explained day of after 6pm via automated text that it would be next day. Still nothing and they won’t respond to my emails. Terrible service with equally terrible customer service. Not reliable at all for time sensitive orders.

I ordered an expensive bouquet of flowers for my mother for Mother's day, I ordered them on May 5th 2022 to be delivered on Saturday May 7th 2022, and it's now May 9th and every day they keep saying it will be delivered the next day so I canceled my order and they haven't given me my money back! Do not use this place! It's a scam!

Order number **. I purchased a flower arrangement from Justflowers.com that was supposed to be delivered on Mother's Day but was never delivered. I called Just Flowers up until 10 PM to do a follow-up and was told that they needed to contact the local flower company to see why my order was not delivered and what happened, and when I told the rep that I wanted to cancel the order and get a refund, she hung up on me. At 10:30, I get an email saying, "We see in our system that your order was delivered." (This was only after I asked for my refund and for the order to be cancelled) but she needed to confirm with the local flower company, which was closed today and will be tomorrow.

I ordered 2 floral arrangements for Mother's Day. The deliveries were scheduled for Saturday. Only one of them were actually delivered. I have been on the phone for the last two days attempting to speak with customer service. There has not once been a live person to pick up the call, although the recording states please hold for a customer service rep. I have even sent a couple of emails and have not received a response. I am PISSED because I have not been able to speak to anyone from the company to resolve this and I spent about $200 total on 2 deliveries. I definitely won't use Just Flowers again, and do not recommend them.

I don’t even know where to start with this review. First off if I could I wouldn’t even give them 1 star. My mother ordered flowers for Mother’s Day to be delivered to Seagoville Tx and paid $100 for this service. The flowers were supposedly “Guaranteed” to be there by Saturday so she had them a day before Mother’s Day. It is now Monday 5/9/22 and she still has yet to receive them. My Mother called and called to see what’s going on and they kept hanging up on her. Then when she finally got through, the man was rude as crap to her and told her to check with the order number online and hung up again. So I help her find the site and put the order number in and go to press submit, and it won’t even go through or do anything. So then I decide to call myself and I get hung up on twice as well.

I order flowers for mother who stays in USVI on thursday of last week for mother's day. My mother never got the flowers, I tried to call and there is no help at all. There was very rude, unprofessional people answering, now it is Monday and still no flowers, no help, but they took my $150.00... I am very upset with the service and would never use them again.

Updated on 05/09/2022: Going on day three of the non delivery dilemma, and I've received a notice stating that they will now deliver on Tuesday. Three straight days of missed deliveries. Please don't use this company. Beyond frustrating! Next, the flowers will probably be wilted and useless.

I wish I had read these reviews before I trusted “same day delivery for Mother’s Day” on their website. I just received a text message saying, “Rita, we apologize that we are unable to deliver your order #** to Sarah today and we have rescheduled it for Monday. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit smsu.io/rGsxm or check your email.” And when I clicked the link, their system didn’t recognize my email or order number, so I called, and it looped me into leaving a message (I’m not sure for who) and when I called again and selected the option to place a new order to get to a live person, she told me I had the wrong department and hung up on me!

Justflowers.com is a fraudulent company. They take great amount of money ($121.86 from me) for delivering a simple bouquet of flowers. They did not deliver on the date--let alone the time--to which they committed. They did not even deliver the next day. Their Customer Service is non-existent. They claim that they answer the telephone during certain hours, but in fact their computerized system leads you into a long, long hold and then hangs up rather than pass you through to an actual representative or someone who can take care of the problem. I called more than 20 times and got no help at all. I spent hours on hold. Do not use this company. The company should be disbarred from marketing to consumers.

Ordered flowers to be delivered for my daughter's 40th birthday. The flowers never arrived, the florist contacted my daughter, (even though instructed NOT to call, it was supposed to be a surprise) asked her if she would be home and when she told the she was at a doctors appt, they told her to "come pick up her flowers"! Two days later NO FLOWERS. I contacted customer service (very rude) and instructed them to cancel and refund the order since now (2 days later) my daugther still has not received her flowers. They told me they do not cancel or refund orders. WOW!!! I called my credit card company to dispute the charge and was told that is is quite common with JustFlowers... lesson learned, NEVER USE THIS COMPANY!!!! *my experience was with JustFlowers.com... (not ProFlowers as previously stated.)

I understood that the order placed might look slightly different from the picture on the product page. However, the flower recipient sent me a photo and the flower arranged was very different from what I ordered.... it is disappointing!

March 9th I ordered a flower arrangement for a friend’s funeral. I tried ordering directly online, but after many tries I was unsuccessful so I decided to call their customer service number and asked why my order wouldn’t go through? And he said, "No problem, I will be glad to help you" which I thought it was great. Few minutes after he took my order I gotten an email and I noticed all different kinds of charges so I called them back and that’s when I realized, this crooked company charged me $6.99 for placing my order over the phone which the person DID NOT discuss about any payment. After that first scam they tried to pulled out, I should have canceled my order, but I didn’t. My gut feeling was telling me that this is not going to be a good experience buying from this company.

What I ordered is not what I received. But because they can use various different colors or types of similar flowers, the “arrangement” matched the “value” as I was told multiple times. Customer service was very apologetic which is nice, but I don’t care about that if all I want is my money back. I was told multiple times by CS and management the quote above and that the best they could do was $10 return. Then after they spoke with their florist, it became $15. I did not want to settle on that and kept demanding a full refund but was told that their site explicitly states after it is delivered they cannot give full refunds.

Do not do business with this company! I ordered an arrangement for a funeral 4 days in advance and the customer service rep insisted on placing the order for me so I would be put in as “top priority” even though I wanted to place the order online myself. I was charged $4.99 extra on top of normal handling and delivery charges for “expedited delivery.” I checked on their website and this charge is for urgent, last-minute orders that need to be delivered within 4 hours. They never refunded me for this charge even though they said they would.

My husband ordered a dozen roses for me for Valentine’s Day with a sweet card attached. They arrived 2 days late, they were left on the doorstep 8:30 am in the freezing cold… The driver didn’t even ring the doorbell. The roses were frozen & DEAD & we have the dated pics as proof which we sent to the company, there was NO card just a piece of paper with our address and typed regards from from husband… It looked so HORRIBLE. We called the company & told them the problem we also sent them the pics expecting a full refund and an apology BUT instead they offered in an email $15 for a $125 purchase we’re gonna let our cc company take care of it now… What a lousy experience. GEE THANKS JUSTFLOWERS.COM FOR RUINING MY VALENTINES DAY!!!

Had to call three times to confirm delivery. All three times spoke with a person who promised to call back and never did. Paid for a top price flowers arrangement and a local florist creates something different and not good looking, not even close to the website picture.

Yelp has them rated 4.5. BBB has them barely over 1. Went with yelp and it was a horrible experience. Justflowers.com ruined my surprise. If I were the one throwing out reviews, I would put out more than the 10 you were paid to post. By the way the bbb has over 1000 reviews and most of them are nightmares.

I have been getting their emails so often over the years. I have repeatedly asked them to stop sending them. They still continue. I have never ordered from them and I never will now. How can I get them to stop?

I don’t usually write negative reviews but I feel the need to warn others- just find another flower delivery company. After one order never showed & the other showed up a week late, I had to file a dispute w/ my CC company to reconcile because customer service never responded, after repeated calls and emails. Top make matters worse, JustFlowers still slams my inbox with junk mail despite my best efforts to unsubscribe and mark as spam. No answers from customer service about this issue much like the botched orders. DO NOT USE!

My sister's funeral was yesterday (Sunday, Jan. 23 2022 at 1 p.m.). I ordered the arrangement on Friday, Jan 21 at 9:50 a.m. The flowers were not delivered. I called yesterday evening and spoke with customer service. Got pretty much nowhere. They said they had the order # but it would need to be reviewed to see what went wrong. Called again today and they offered to give me a credit toward a future order (that's not ever going to happen) or make up an arrangement to have sent to the person's (or my) home. I don't want the flowers, and my sister is no longer in her home----what's the point of that? I told them I wanted the money credited back to my account. She (Jill) said okay and that she just sent me an email confirming the cancellation and the money going back in to my account. I have not received an email. I'm not going to let this drop. I just lost my sister, I'm not about to let anyone scam me out of $125.00.

My cousin's funeral was in Mobile Alabama today. My husband and I both have Covid so we couldn't go, but I wanted my Aunt to know she was in our prayers. Thursday I called to make sure the flowers would get there - I ordered flowers in 2017 for Mother's Day for my Mother-In-Law that were never delivered. Haven't used Just Flowers since then, but I hoped they fixed the problem and lightening wouldn't strike twice. It did.

Placed order to be delivered to my 93-year friend in St. Louis. Day of delivery got call flowers would not get delivered. The St. Louis florist they use was out of flowers. Really they could have called me an hour earlier so I could have ordered from another florist, but they did not inform me until 5:45 when all other florists were closed. Their fix...send next day with a $15.00 credit on an order that cost $100. Please check them with the BBB. Their rating is 1 out of 5. Please do not rely on this company if you are sending flowers for a specific occasion. Delivery day was Dec 23. No holiday or other occasion where the demand for flowers would over run the supply.

I did some business with this site a couple of years ago. Since then they've bombarded me with spam. I've tried to opt out of their emails over 10 times now, but they just keep coming. I've just reported them to the Better Business Bureau, and am about to go after them on social media. If you do decide to use them, which I do not recommend, don't use your work email! You'll never get off their email list.

I only used them because a local business I had been using closed. I ordered Monday for Wednesday delivery. Wednesday morning Just Flowers called and said I would have to pay an additional $17 for delivery. At 4 p.m. Wednesday I called because the order had not been delivered. I called just flowers and they said the order would be delivered by 6 p.m. At 4:30 I received a delivery confirmation email. The item had not been delivered so I called justflowers again. They said it showed delivery was made at 3 p.m. and they would call the shop. Delivery was made at 5:30 p.m. The florist said they had called justflowers several times for payment and didn't receive payment until I called regarding the delivery confirmation. They told me they only charge $3 to deliver to my area. The $17 I was charged was a ripoff.

I ordered a funeral arrangement. It was delivered to the wrong person at the funeral home. I talked to a representative supervisor Emily. She keeps telling me they'll investigate. I missed a call from them earlier. The voicemail said because it was delivered to the funeral home they are not responsible. Seriously I paid $179.97 for flowers, they delivered to the wrong person and I cannot get my money. I advise not to order from them. Currently going through my bank trying to get my money back.

I ordered flowers for my wife’s birthday that didn’t deliver. The attempted re-delivery. Ring doorbell proof they didn’t deliver again. After 2 weeks of phone calls, emails…they sided with the florist and refunded me 5% of my money. Website site says 100% customer satisfaction - not satisfied.

I ordered flowers for my mom for Mother's Day. The flowers never arrived. They told me they delivered them but my mom's Ring cameras had no proof of delivery. They ripped me off of over $100! Never doing business with them again!

I called on Friday morning to have flowers delivered (as promised) for a friend's birthday. I received a notice at 5 AM on Sunday that the flowers couldn't be delivered as promised and they wouldn't be delivered until Monday. No, "we'll waive delivery fee." No "we'll give you credit on your next order". Just "sorry". They couldn't care less. Will never use again.