JustFlowers.com Reviews

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About JustFlowers.com

JustFlowers.com is a website that sells flower bouquets, plants, holiday arrangements and other gifts that ship throughout the U.S. and Canada. Its large online selection of flowers and add-ons helps you send gifts from afar. The company also offers express and same-day delivery options.

Pros
  • Express and same-day delivery
  • Vast array of options
  • Gift baskets available
Cons
  • Cluttered and outdated website
  • Can be expensive

JustFlowers.com Reviews

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    Page 2 Reviews 10 - 40
    Profile pic of the author.
    Customer ServiceRefunds & PayoutsStaff

    Reviewed May 16, 2025

    I would give negative stars if I could. I ordered flowers for my mother's birthday, and did not receive a confirmation email, but they took my money! The only receipt I have is my bank statement. Now it has been 9 days without a delivery, without a refund, and the customer service personnel lying to me about the delivery. They said the local florist's delivery person chatted with my mom and they had a family member in common. Outrageous! I keep getting transferred to a manager who will not answer, or I get told that a manager will call me back in 5 minutes, but they never have. Someone even called my mother, and she told them to call me! Before this, they wouldn't even answer at all over the weekend. I am frustrated and angry, and just want a refund!

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    Response from JustFlowers.com

    Chrissandra Workman we apologize for the problem you are experiencing with your order 10218230 to Janet Daniel. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

    Customer Service

    Reviewed May 15, 2025

    If I could give them a -Star rating I would. Worst company ever - they should be closed. We ordered flowers for delivery TWO WEEKS in advance. Come delivery day, we get text messages and emails telling us . . Sorry - delayed. This went on for another TWO weeks. We called their customer service line, waiting for over an hour to get someone on the phone, and then we were disconnected. We finally insisted via email that they cancel the order and confirm the cancellation. TERRIBLE COMPANY - DON'T ORDER FROM THEM.

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    Response from JustFlowers.com

    Valerie Christensen we are writing to inform you that your order 10213101 to Donna Christensen has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 15, 2025

    Updated on 05/16/2025: The flowers were delivered after I called and talked to the management team about cancellation. I called the flower shop that delivered the flowers which didn’t look like the picture and they said the order was just placed that day instead of on 5/10 like they should have been. And based off time stamps it looks like the order was put through after my phone call to just flowers for the complaint and cancellation. Still a joke of a company.

    Original Review: I ordered some flowers for mother's day on 5/10/2025. Before the order I called into their phone line to make sure they would either be delivered 5/11 or 5/12. I had called due to the fact that the company was based in California and I was ordering flowers for delivery to my wife who was in Pennsylvania. After talking over the phone with their ordering team I went online and placed an order. No correspondence that the order couldn't be fulfilled till 4:50 Pm on Sunday the 11th. Then each day I would get the same text message and email. I called up to the company multiple times and kept getting pushed to their automated system which would then have me leave a message. No call backs or any information as to why delivery time kept getting moved.

    I sent an email on the 13th trying to figure out what was going on and no response either. I finally was able to get a hold of someone 5/15/2025 and told them I wanted to cancel due to the order still not being filled. They transferred me to a "manager" and I told him what also happened. I kept getting put on hold as they looked into the matter. I kept telling them I just wanted to cancel and get my refund and they tried to continue giving me a small discount which I declined. Then the "manager" proceeds to tell me the order will be fulfilled today and that since it's actually going to be delivered he can't do the cancellation. Then we proceeded to argue, he kept interrupting me and talking over me implying it's my fault that I didn't send in a cancellation email or leave a voice mail with cancellation. My response was that nobody had called back or emailed me back.

    Their customer service team is not going to try and give your money back and their entire business seems to be taking peoples money and doesn't provide the actual services they sell. Looking at their facebook page you can tell they have horrible service and deliveries are most of the time late or wrong orders. Don't ever use this company. After arguing on the phone with the manager I told him I was going to dispute it with my card company and he didn't care. With how the interaction was on the phone and the lack of customer service the companies procedures must be to keep from anyone getting a refund and is just another company to snag peoples money and provide horrible service.

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    Response from JustFlowers.com

    Delivered on 05/15/2025.

    Reviewed May 14, 2025

    My mom never got any flowers. I had these order for mother's Day and she never received them. My order number is **. I've called two or three times and try to figure out where my order is and they assured me that it would come.

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    Response from JustFlowers.com

    Adam Pace, we don't have an order on file for you. Can you please kindly remove this review. Thank you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2025

    Bad experience. Won't use JustFlowers.com, or any FTD operated site, again. Delivery was a day late and the bouquet ordered was substituted with completely different flowers. I specifically selected an arrangement including Peruvian Lilies, but they shipped purple and white roses. After sending an email with pictures, it took 7 call attempts over 2 days to speak with a representative. Do NOT use JustFlowers.com unless you really don't care what they send or when it will arrive.

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    Response from JustFlowers.com

    Robert Reese we apologize for the problem you are experiencing with your order 10239742 to Sue Clarren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 14, 2025

    I ordered three bouquets. Mother, Mother-in-law, family friend. MIL and FF are both in hospital. Only one order was delivered, and it was two days late. And it was nothing like what I ordered. The purple arrangement in the photo was what I ordered, and I ordered that it be upgraded to include more flowers. The photo of the pink bouquet is what they got. Other two orders still haven’t been received, and it is 10pm two days AFTER Mother’s Day when I write this. When you call, you have to leave a message. They won’t call back.

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    Response from JustFlowers.com
    10243263 - cancelled
    10243478 - delivered

    10243620 - cancelled

    Customer ServicePunctuality & Speed

    Reviewed May 14, 2025

    I ordered flowers to be delivered the same day, however, 4 days later, still no delivery. Everyday I received emails saying they had to reschedule delivery. I called customer service twice, the first time I was assured they would deliver the next day, but once again, another email saying they had to reschedule. Called tonight to cancel.

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    Response from JustFlowers.com

    Michelle, we are here to help. Can you please reach out to us directly with both your full name and order number.

    Profile pic of the author.
    Customer ServicePunctuality & Speed

    Reviewed May 13, 2025

    JustFlowers advertised in multiple places on their website, in their Google ad, and in the FAQ, that they had same-day delivery if ordered by a certain time, which I did. I paid a premium for same-day delivery, $86 for a small bouquet of flowers. Every day, I receive a text that the flowers cannot be delivered and they will be delivered tomorrow. They are never delivered. I try to reach customer service but it is impossible. I do not expect them to be delivered. I was scammed out of $86 by this fraud company. I should have read the reviews because I never would have paid them. Maybe they have no customer service because they are going out of business from all the bad reviews, which is what should happen. My order #**

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    Response from JustFlowers.com

    James, we are here to help. Can you please reach out to us directly with your full name and order number.

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 13, 2025

    I order flowers on mother's day at 6:25 am. to be delivered on mother's day!!! I spent $150 total!!! Flowers were never delivered! I have emailed them and called 4 times. No response at all!!! I left 2 messages with my order number!!! No one called me back! No email response! AND STILL NO FLOWERS!!! BUT YOU HAD NO PROBLEM TAKING MY MONEY!!! It's very interesting that every time I call no one ever picks up the call! Then I get another automated person telling me to leave a message! Why??? They don't respond!!! Never again will I shop with them!

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    Response from JustFlowers.com

    Stacey Michaels we are writing to inform you that your order 10243426 to Shirley Michaels has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.

    Customer Service

    Reviewed May 13, 2025

    Just poor service all around. I can never get an answer as to why my delivery was always promised “We’re so sorry” only to be disappointed over and over again by not being delivered. Do yourself a favor and order elsewhere.

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    Response from JustFlowers.com
    10216745 - cancelled

    10249792 - cancelled

    Customer Service

    Reviewed May 13, 2025

    My son ordered me flowers for Mother's Day. Were supposed to arrive Saturday and didn't. He got notification for del. On Sunday. Well it's Tuesday evening and still no flowers. They don't answer my son's email. Lovers! Should be ashamed!

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    Response from JustFlowers.com

    Dawn, we are here to help. Can you please reach out to us directly with your full name.

    Customer ServiceStaff

    Reviewed May 13, 2025

    My daughter ordered Mother's day flowers for me. I received it at 7:30pm on Mother's Day. Literally in a Dollar Store Vase with Walmart Flowers!! Sent her a picture to thank her she sent me the page she ordered from and what she ordered. OMG.. She paid $120 for an Arrangement called "Purple Cottage" with a Mylar Balloon.. My heart aches to think that she spent what she spent for what I received.

    I Immediately called the delivery number I had and was told he was just a delivery person. I called the florist who said she can't do anything she "just follows what they sent". I...called and emailed Just Flowers it's been 3 days..no response just music...I am so disappointed. And annoyed.. I even sent them in the email a picture of what I received..As I write this review I am on hold for 30 mins already.. I know I'll be dis-connected but I am hoping each time I call I'll actually get to speak to someone who can rectify this unfair money making site that has no Customer service..However, if I call to place an order I actually I get a Representative who CAN'T help me..because they only take new orders!!!.

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    Response from JustFlowers.com

    Maya Smith we apologize for the problem you are experiencing with your order 10246475 to Virginia Waite. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed May 13, 2025

    Paid for same delivery for Mother's Day, order #**. Received text mother's day evening stating they could not be delivered but would be Monday. Today is Tuesday and still no delivery. I've tried calling all day but the line is either busy or I'm put through a constant automated loop, never speaking to a customer service rep. I sent an email requesting cancelation and full refund but no response. Total scam! I want my money back!

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    Response from JustFlowers.com

    Kristen, we don't have a matching order on file for you and the order number you provided is invalid. It should be a string of eight digits. Please reach out to us directly with that complete order number.

    Profile pic of the author.
    Customer ServiceRefunds & Payouts

    Reviewed May 13, 2025

    My mom was admitted to the hospital due to an emergency. Since it was Mother’s Day, I ordered her flowers. Doing this with the confirmation that they would be delivered before she was discharged. Mother’s Day came and went with no flowers. Monday came, still no flowers. I spent hours trying to contact someone from Justflowers.com to see where my order was. We do not live in the town she was in. I have yet to get an email or phone regarding my order or refund. Terrible customer service and poor service overall.

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    Response from JustFlowers.com

    We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.

    Customer ServiceSales & Marketing

    Reviewed May 13, 2025

    The company is a scam. I ordered flowers online and never received a confirmation email. They debited my card $113. I emailed numerous times with no response. Never received the flowers. The phone number provided is not legitimate as you are not able to speak with anyone. You only receive a pre-recorded line that eventually disconnects the call. No response whatsoever from the company.

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    Response from JustFlowers.com

    Donna, we don't have a matching order on file for you. Would you please kindly remove this review. Thank you.

    Verified purchase
    PricePunctuality & Speed

    Reviewed May 13, 2025

    DO NOT order their products. It was my fault for not going local. I waited too long and needed something next day. Looking at their reviews and “guarantee,” I thought I’d give them a shot. I didn’t mind how EXPENSIVE it was because of their promise to deliver same day. It’s been 3 days now and every single day I’ve gotten a text saying they were unable to make the delivery today, and have rescheduled for tomorrow.

    I’m sure this will go on until forever as I’ve received no other word on where, why, and time frame. At this point, I’ve told the recipient I apologize that what I had planned special for them hasn’t come through and I’m canceling the order. Just because it’s expensive doesn’t mean it’s good quality. Shop local. I usually try to, but like I said, I made the mistake of procrastinating and needed something fast. At this point, it would have been better to buy local even though they wouldn’t have been able to do next day. Package would have still been there sooner than these guys! Hopefully, I get my money back….

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    Response from JustFlowers.com

    Natalie Brown we are writing to inform you that your order 10234264 to Tina Adams has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.

    Profile pic of the author.
    Customer Service

    Reviewed May 13, 2025

    Never received the flowers. Customer service is essentially non-existent and was hung up on multiple times when we finally got through to someone. Eventually had to take up a fraud claim with our bank. Avoid at all costs.

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    Response from JustFlowers.com

    Donald, we don't have an order on file for you. Would you please kindly remove this review. Thank you.

    Customer ServicePunctuality & Speed

    Reviewed May 12, 2025

    I ordered flowers for my mother for a mother's day gift. Was told they would be delivered on mother's day. Well that didn't happen. So I called customer service. They apologized and said they would be delivered today only for them to send me a email stating they were unable to be delivered so they will try again another day. I paid over 100.00 for some 30.00 flowers to make my mother's day since I'm 9 hours from her. This is very bad business especially since they guarantee on time delivery.

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    Response from JustFlowers.com

    Dana, we don't have an order on file for you. Would you please kindly remove this review. Thank you.

    Profile pic of the author.
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed May 12, 2025

    3 purchases 3 days before Mother's Day. Mom-Flowers were never delivered. My mother in law-delivered but after mother's day. My wife-paid for premium, flowers were received were less than their basic. Card was to Daniel K. Not to my wife. Talk to customer service multiple times. Finally refunded my mother's flowers. No credit on mother in law's flowers or my wife. Typical bait and switch company. Show you one thing do another. I buy a lot of flowers. Never again from here.

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    Response from JustFlowers.com

    Ralph, we are here to help. Can you please privately message us those three order numbers.

    Profile pic of the author.
    Customer Service

    Reviewed May 12, 2025

    Absolute worse business. How are they allowed to even operate? I can’t upload a copy of the receipt. They never have provided me with one. I paid over $100 for my mother to receive flowers on Mother’s Day and it is the next day and still nothing. Their phone lines are busy and there is no way to get in touch with anyone.

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    Response from JustFlowers.com

    JERIKA LOVINGOOD we are writing to inform you that your order 10238535 to Melissa Buchanan was credited on 5/12/2025. Credits normally take 1-4 business days to appear on your account. If you have any questions please do not hesitate to contact us.

    Customer ServicePunctuality & Speed

    Reviewed May 12, 2025

    If I could give a 0 star review, I would. I am more than disappointed in this company. I placed an order for Mother’s Day that promised delivery on said date as long as I ordered by a certain time. I had to pay a delivery fee to ensure it got there on time and no flowers arrived. I waited all day on May 12th hoping that the flowers would be delivered on this date to just be let down, yet again. I made multiple attempts to get ahold of customer service with only a busy tone. When I did finally reach someone, I explained my issue, she put me on hold and hung up on me. I tried to make many more attempts with no luck. I wish I would have read these reviews and educated myself because clearly it seems most people have the same experience. This is a SCAM of a company. DO NOT ORDER FROM THIS COMPANY that overpromises and heavily under-delivers.

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    Response from JustFlowers.com

    Jessica, with the information provided, we are unable to locate your order. Can you please message us privately with your full name and order number.

    Staff

    Reviewed May 12, 2025

    I ordered flowers for my mother in law. They took my money and it says delivered but they never did. I see a bunch of other people saying the same thing. They just want your money. They said they'd deliver Sunday, then Monday, now the 13th. We will see tomorrow. I'll delete my review if so but they should have told me. Since they didn't, I'm posting the review.

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    Response from JustFlowers.com

    Justin, we don't have an order on file for you. Would you please kindly remove this review. Thank you.

    Customer ServicePunctuality & Speed

    Reviewed May 12, 2025

    Place a mother's day order and paid extra to have them delivered the Friday before Mother's Day and now 6 days later still no flowers. Tried to call customer service and cannot get a live person on the phone. The worst experience I ever had with an online order.

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    Response from JustFlowers.com

    Stephen, we don't have an order on file for you. Would you please kindly remove this review. Thank you.

    Sales & Marketing

    Reviewed May 12, 2025

    Horrible scam!! You buy flowers for a special reason and this company exploits people for a living. This company should be investigated by its local law enforcement. DO NOT ORDER FROM THIS SCAM OF A FAKE COMPANY!

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    Response from JustFlowers.com

    Justin Crenshaw we are truly sorry your Mother's Day order 10243156 to Terry Johnstone was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 12, 2025

    Ordered flowers for mother's day. Everyday they kept sending me texts that it could not be delivered. The calls do not go through when I call customers service and no one has returned my emails. I will never order from this place again. I am still waiting for my refund!

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    Response from JustFlowers.com

    Michael Lovett we are truly sorry your Mother's Day order 10221757 to Deborah Lovett was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding.

    Customer ServiceContract & TermsStaff

    Reviewed May 12, 2025

    If I could give negative stars, I would. SCAMMMMMMM!!! Do NOT use this company unless you want to be massively disappointed. I couldn’t even give a review on the arrangement because it never showed up. I ordered a beautiful arrangement for my mother for Mother’s Day and was guaranteed it would be there that day. I gave him specific instructions on how to get into the building and left them not only my phone number my dad‘s and my mom‘s number as well. I even called them the night before to make sure they had all the correct information and they assured me the flowers would be there tomorrow.

    When the day was almost over I called to check in why the flowers hadn’t come yet and they lied to me and said they attempted delivery in which I checked with the building and no one ever came and then after arguing with them because they offered me a five dollar discount to deliver the $150 flowers the day after the holiday in which I declined the girl then by accident said they ran out of flowers… All lies…

    I then call the next day to find out where the flowers are and after giving them my order number, they told me that the order had already been canceled. They claimed they emailed me. I got no email, no phone call, nothing. Worst customer service and worst company I have ever dealt with and being so far away from my parents, extremely disappointing. My mother went with no flowers on her special day. Do not use this company.

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    Response from JustFlowers.com
    ACTUAL DELIVERY DATE: 05/11/25 Sunday
    ACTUAL DELIVERY TIME: 10:52 AM HST

    We have a photo of the recipient holding the flowers.

    Profile pic of the author.
    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 12, 2025

    Placed an order for delivery on Mother's Day. Got a message at 4pm that I wouldn't make it till the following day. Took almost 24 hours, and many phone calls to reach a customer service agent. They did give a $15 credit for the delay. Understandable that flowers are expensive, and delays can happen. But the flowers that were delivered were not even close to what was ordered. I even paid extra for more flowers, but It came with more green than anything. I won't complain about the florist that made the arrangement, I get they can only do what Justflowers told them to do. I will make sure I always go to local florists and never use this company again. The convenience was what I was going for, but the end result was not worth it.

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    Response from JustFlowers.com

    Andy Ramey we apologize for the problem you are experiencing with your order 10246976 to Ashley Ramey. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

    Customer Service

    Reviewed May 12, 2025

    Ordered Mother's Day flowers and they were never delivered. Spent 2 days trying to get a update with no success. They are telling me they can't reach the local florist to get and will call me. Have madw several attempts and on the third day still getting excuses.

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    Response from JustFlowers.com

    Torrance Bridges we apologize for the problem you are experiencing with your order 10223982 to Monica Jones. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

    Customer ServicePunctuality & Speed

    Reviewed May 12, 2025

    I ordered two separate bouquets for Mother’s Day. Immediately after ordering I get an email stating they can’t deliver the flowers in time. This happened 2 more times on top of the first one and still only got one bouquet. Will never order from them again.

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    Response from JustFlowers.com

    Joe, we don't have any orders on file for you. Please kindly remove this review. Thank you.

    Profile pic of the author.
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 12, 2025

    I ordered my mother flowers - They were never delivered. For three days I received emails saying they were unable to be delivered and would be rescheduled. Never arrived. When I called I was asked to enter a 7-digit order number. The one I was provided was 8 digits. After two days of calling I was finally able to speak with someone at which point I canceled the order. There was no explanation provided as to why her Mother's Day flowers were never delivered. I was told I’d be credited the amount but we’ll see how that goes. As an influencer, I have pretty good reach so this is an unfortunate situation that many will hear about. I will never use their service again.

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    Response from JustFlowers.com

    Rhonda Richardson we are writing to inform you that your order 10229473 to Jessica Richardson has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.

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    JustFlowers.com Company Information

    Company Name:
    JustFlowers.com
    Website:
    www.justflowers.com