JustFlowers.com Reviews

I would give negative stars if I could. I ordered flowers for my mother's birthday, and did not receive a confirmation email, but they took my money! The only receipt I have is my bank statement. Now it has been 9 days without a delivery, without a refund, and the customer service personnel lying to me about the delivery. They said the local florist's delivery person chatted with my mom and they had a family member in common. Outrageous! I keep getting transferred to a manager who will not answer, or I get told that a manager will call me back in 5 minutes, but they never have. Someone even called my mother, and she told them to call me! Before this, they wouldn't even answer at all over the weekend. I am frustrated and angry, and just want a refund!

If I could give them a -Star rating I would. Worst company ever - they should be closed. We ordered flowers for delivery TWO WEEKS in advance. Come delivery day, we get text messages and emails telling us . . Sorry - delayed. This went on for another TWO weeks. We called their customer service line, waiting for over an hour to get someone on the phone, and then we were disconnected. We finally insisted via email that they cancel the order and confirm the cancellation. TERRIBLE COMPANY - DON'T ORDER FROM THEM.

Updated on 05/16/2025: The flowers were delivered after I called and talked to the management team about cancellation. I called the flower shop that delivered the flowers which didn’t look like the picture and they said the order was just placed that day instead of on 5/10 like they should have been. And based off time stamps it looks like the order was put through after my phone call to just flowers for the complaint and cancellation. Still a joke of a company.

My mom never got any flowers. I had these order for mother's Day and she never received them. My order number is **. I've called two or three times and try to figure out where my order is and they assured me that it would come.

Bad experience. Won't use JustFlowers.com, or any FTD operated site, again. Delivery was a day late and the bouquet ordered was substituted with completely different flowers. I specifically selected an arrangement including Peruvian Lilies, but they shipped purple and white roses. After sending an email with pictures, it took 7 call attempts over 2 days to speak with a representative. Do NOT use JustFlowers.com unless you really don't care what they send or when it will arrive.

I ordered three bouquets. Mother, Mother-in-law, family friend. MIL and FF are both in hospital. Only one order was delivered, and it was two days late. And it was nothing like what I ordered. The purple arrangement in the photo was what I ordered, and I ordered that it be upgraded to include more flowers. The photo of the pink bouquet is what they got. Other two orders still haven’t been received, and it is 10pm two days AFTER Mother’s Day when I write this. When you call, you have to leave a message. They won’t call back.

I ordered flowers to be delivered the same day, however, 4 days later, still no delivery. Everyday I received emails saying they had to reschedule delivery. I called customer service twice, the first time I was assured they would deliver the next day, but once again, another email saying they had to reschedule. Called tonight to cancel.

JustFlowers advertised in multiple places on their website, in their Google ad, and in the FAQ, that they had same-day delivery if ordered by a certain time, which I did. I paid a premium for same-day delivery, $86 for a small bouquet of flowers. Every day, I receive a text that the flowers cannot be delivered and they will be delivered tomorrow. They are never delivered. I try to reach customer service but it is impossible. I do not expect them to be delivered. I was scammed out of $86 by this fraud company. I should have read the reviews because I never would have paid them. Maybe they have no customer service because they are going out of business from all the bad reviews, which is what should happen. My order #**

I order flowers on mother's day at 6:25 am. to be delivered on mother's day!!! I spent $150 total!!! Flowers were never delivered! I have emailed them and called 4 times. No response at all!!! I left 2 messages with my order number!!! No one called me back! No email response! AND STILL NO FLOWERS!!! BUT YOU HAD NO PROBLEM TAKING MY MONEY!!! It's very interesting that every time I call no one ever picks up the call! Then I get another automated person telling me to leave a message! Why??? They don't respond!!! Never again will I shop with them!

Just poor service all around. I can never get an answer as to why my delivery was always promised “We’re so sorry” only to be disappointed over and over again by not being delivered. Do yourself a favor and order elsewhere.

My son ordered me flowers for Mother's Day. Were supposed to arrive Saturday and didn't. He got notification for del. On Sunday. Well it's Tuesday evening and still no flowers. They don't answer my son's email. Lovers! Should be ashamed!

My daughter ordered Mother's day flowers for me. I received it at 7:30pm on Mother's Day. Literally in a Dollar Store Vase with Walmart Flowers!! Sent her a picture to thank her she sent me the page she ordered from and what she ordered. OMG.. She paid $120 for an Arrangement called "Purple Cottage" with a Mylar Balloon.. My heart aches to think that she spent what she spent for what I received.

Paid for same delivery for Mother's Day, order #**. Received text mother's day evening stating they could not be delivered but would be Monday. Today is Tuesday and still no delivery. I've tried calling all day but the line is either busy or I'm put through a constant automated loop, never speaking to a customer service rep. I sent an email requesting cancelation and full refund but no response. Total scam! I want my money back!

My mom was admitted to the hospital due to an emergency. Since it was Mother’s Day, I ordered her flowers. Doing this with the confirmation that they would be delivered before she was discharged. Mother’s Day came and went with no flowers. Monday came, still no flowers. I spent hours trying to contact someone from Justflowers.com to see where my order was. We do not live in the town she was in. I have yet to get an email or phone regarding my order or refund. Terrible customer service and poor service overall.

The company is a scam. I ordered flowers online and never received a confirmation email. They debited my card $113. I emailed numerous times with no response. Never received the flowers. The phone number provided is not legitimate as you are not able to speak with anyone. You only receive a pre-recorded line that eventually disconnects the call. No response whatsoever from the company.

DO NOT order their products. It was my fault for not going local. I waited too long and needed something next day. Looking at their reviews and “guarantee,” I thought I’d give them a shot. I didn’t mind how EXPENSIVE it was because of their promise to deliver same day. It’s been 3 days now and every single day I’ve gotten a text saying they were unable to make the delivery today, and have rescheduled for tomorrow.

Never received the flowers. Customer service is essentially non-existent and was hung up on multiple times when we finally got through to someone. Eventually had to take up a fraud claim with our bank. Avoid at all costs.

I ordered flowers for my mother for a mother's day gift. Was told they would be delivered on mother's day. Well that didn't happen. So I called customer service. They apologized and said they would be delivered today only for them to send me a email stating they were unable to be delivered so they will try again another day. I paid over 100.00 for some 30.00 flowers to make my mother's day since I'm 9 hours from her. This is very bad business especially since they guarantee on time delivery.

3 purchases 3 days before Mother's Day. Mom-Flowers were never delivered. My mother in law-delivered but after mother's day. My wife-paid for premium, flowers were received were less than their basic. Card was to Daniel K. Not to my wife. Talk to customer service multiple times. Finally refunded my mother's flowers. No credit on mother in law's flowers or my wife. Typical bait and switch company. Show you one thing do another. I buy a lot of flowers. Never again from here.

Absolute worse business. How are they allowed to even operate? I can’t upload a copy of the receipt. They never have provided me with one. I paid over $100 for my mother to receive flowers on Mother’s Day and it is the next day and still nothing. Their phone lines are busy and there is no way to get in touch with anyone.

If I could give a 0 star review, I would. I am more than disappointed in this company. I placed an order for Mother’s Day that promised delivery on said date as long as I ordered by a certain time. I had to pay a delivery fee to ensure it got there on time and no flowers arrived. I waited all day on May 12th hoping that the flowers would be delivered on this date to just be let down, yet again. I made multiple attempts to get ahold of customer service with only a busy tone. When I did finally reach someone, I explained my issue, she put me on hold and hung up on me. I tried to make many more attempts with no luck. I wish I would have read these reviews and educated myself because clearly it seems most people have the same experience. This is a SCAM of a company. DO NOT ORDER FROM THIS COMPANY that overpromises and heavily under-delivers.

I ordered flowers for my mother in law. They took my money and it says delivered but they never did. I see a bunch of other people saying the same thing. They just want your money. They said they'd deliver Sunday, then Monday, now the 13th. We will see tomorrow. I'll delete my review if so but they should have told me. Since they didn't, I'm posting the review.

Place a mother's day order and paid extra to have them delivered the Friday before Mother's Day and now 6 days later still no flowers. Tried to call customer service and cannot get a live person on the phone. The worst experience I ever had with an online order.

Horrible scam!! You buy flowers for a special reason and this company exploits people for a living. This company should be investigated by its local law enforcement. DO NOT ORDER FROM THIS SCAM OF A FAKE COMPANY!

Ordered flowers for mother's day. Everyday they kept sending me texts that it could not be delivered. The calls do not go through when I call customers service and no one has returned my emails. I will never order from this place again. I am still waiting for my refund!

If I could give negative stars, I would. SCAMMMMMMM!!! Do NOT use this company unless you want to be massively disappointed. I couldn’t even give a review on the arrangement because it never showed up. I ordered a beautiful arrangement for my mother for Mother’s Day and was guaranteed it would be there that day. I gave him specific instructions on how to get into the building and left them not only my phone number my dad‘s and my mom‘s number as well. I even called them the night before to make sure they had all the correct information and they assured me the flowers would be there tomorrow.

Placed an order for delivery on Mother's Day. Got a message at 4pm that I wouldn't make it till the following day. Took almost 24 hours, and many phone calls to reach a customer service agent. They did give a $15 credit for the delay. Understandable that flowers are expensive, and delays can happen. But the flowers that were delivered were not even close to what was ordered. I even paid extra for more flowers, but It came with more green than anything. I won't complain about the florist that made the arrangement, I get they can only do what Justflowers told them to do. I will make sure I always go to local florists and never use this company again. The convenience was what I was going for, but the end result was not worth it.

Ordered Mother's Day flowers and they were never delivered. Spent 2 days trying to get a update with no success. They are telling me they can't reach the local florist to get and will call me. Have madw several attempts and on the third day still getting excuses.

I ordered two separate bouquets for Mother’s Day. Immediately after ordering I get an email stating they can’t deliver the flowers in time. This happened 2 more times on top of the first one and still only got one bouquet. Will never order from them again.

I ordered my mother flowers - They were never delivered. For three days I received emails saying they were unable to be delivered and would be rescheduled. Never arrived. When I called I was asked to enter a 7-digit order number. The one I was provided was 8 digits. After two days of calling I was finally able to speak with someone at which point I canceled the order. There was no explanation provided as to why her Mother's Day flowers were never delivered. I was told I’d be credited the amount but we’ll see how that goes. As an influencer, I have pretty good reach so this is an unfortunate situation that many will hear about. I will never use their service again.