JustFlowers.com

This company is a complete and total scam. I ordered flowers for same-day delivery to my mother-in-law for Mother's Day. They never arrived. When I called around 8 that evening, the guy who answered the phone claimed they were out for delivery, which was obviously a lie. I have emailed twice to request help with my order. It's been 16 days and no response. Also tried calling their "customer service" line five times, which was a total joke. It's impossible to reach anyone no matter how long you stay on hold. When I tried an alternate number, the woman was incredibly rude and refused to help. I was forced to dispute the charge with my credit card company. What a freaking waste of time for us and disappointment for my mother-in-law. Never, ever buy from this company!

They indicate they would deliver on a Saturday, the day before Mother's Day & did not deliver until Tuesday. I also ordered a balloon, which they charged me for & never delivered. When I emailed, they never responded. Clearly, given all the reviews which state the same, this company is operating a scam & should be ashamed of their operation. They indicated the flowers are accepted, as if the receiver has any idea what commitment of delivery time was expected. I had to sign up to write a review, but it was worth it. I will also follow up with the Better Business Bureau - these people should be found & put out of business. Way to sour people's attempts are sharing joy & celebration by your abusive scheme. Gross.

On May 11th 2018 I went online to order flowers for my mom for Mother's Day (5/13/2018). After looking online at both 1-800-Flowers and Teleflora.com I decided to try Just Flowers as they had same day delivery (5/11/18). After carefully considering all options, I decided to order 2 dozen of roses for $129.99 and upgraded to the deluxe for an additional $10 which totaled $139.99. I then had the option to add additional flowers for about $15, which I selected to do, and a small box of chocolate for $24.99. The total came in at $192.96. Yes almost $200.00. I felt good about it although it was a lot of money for flowers.

I ordered delivery of $85 worth of flowers for Mother’s Day because they guaranteed delivery. Not only did my mother not receive her flowers on Mother’s Day, SHE NEVER RECEIVED THEM! I have followed up via email multiple times (which is their recommended contact process), and I have also sat on hold multiple times for 10-15 minutes before they send you to an answering machine. No calls back. This company is fake and horrible. I wish I would have read more reviews before giving them my money. I just want a refund for something they NEVER sent, and I can’t even get that. They are criminals.

My niece is ill and I wanted to send her balloons. They promised delivery for today and they did not deliver the balloon today. I would have ordered from another company had I known they could not deliver on their promise. Now it's too late. My order number was: **. Further, they told me the charge would be $44.99 BUT they charged my credit card $66.46. How does a company like this stay in business?

My wife and I placed an order on May 11th for flowers by Mother's Day. The total cost of the order was $107 CDN dollars. My mom is 87 and lives in an assisted living facility in Oceanside, California. I called to wish her a happy Mother's Day only to discover the flowers had not been delivered to her. My wife repeatedly tried to get in touch with someone at the company but she could only exchange email with an automated machine. Eventually she received an email saying that JustFlowers was looking into it. They then informed us that the flowers had been delivered.

If you want a business to tell your mother to "pick up her own flowers," you've come to the right place. Like so many others, I ordered Mother's Day Flowers from JustFlowers.com. The only reason I placed the order is because they "guaranteed" delivery for Sunday May 13th. They did not arrive on the 13th and when my mother finally heard from the florist they told her that she could "come into town to PICK THEM UP." At that point, she told them that she wasn't interested in doing so. I called customer service on Monday May 14th to let them know that I wanted to cancel the order. They said they needed to reach out to the local florist and would give me a callback. They never called.

My son and daughter in law ordered flowers for me on Mother's Day to have delivered on the Saturday before so I would have them in time. Saturday came and went with no delivery or call... Sunday (Mother's Day) came and went. No delivery. No call... Monday at 4:23 pm I got a voicemail saying, "We have a delivery for you but we close at 4:30 so you will need to call tomorrow to set up a time for delivery." The flowers were delivered but not the flowers that were ordered and not even slightly close!

This company is a joke. I ordered flowers for my Mother-In-Law for Mother's Day. They never arrived. On Monday I canceled the order. On Tuesday they delivered the flowers even though I canceled the order. Since when is Mother's Day on Tuesday. I was so infuriated that I complained to the BBB that I want a refund since I canceled the order on Monday. This stupid company response is that they don't give refunds to flowers that are already delivered. I didn't want them delivered, that's why I canceled the order. I won't settle with the BBB until I get a refund so that's a black eye on them. My Mother-In-Law's Mother's Day was disappointing all thanks to this stupid company. They are inept to do business so please take your business to a florist that knows how to do good business and help put this company out of business so that they don't ruin someone else's special occasion.

A dear lifetime friend passed away and I ordered flowers thru JustFlowers three days prior to services. They were not delivered ever! Trying to contact this company was impossible unless you said you wanted a new order and then they would not transfer to customer service. Finally an email got my money back but no apology for the embarrassment I suffered. Don’t use this company.

I ordered a basket arrangement of all BLUE flowers to be delivered to my sister (who's favorite color and eyes are blue). What arrived at her door couldn't have been any different from the arrangement I ordered. All PINK flowers, not one was part of the original arrangement. Wrong flowers, wrong arrangement, wrong color. Contacted JF three times by email and no response. Will NEVER use them again.

Much like many of the customers on this page, I too ordered flowers to be delivered for Mother's Day. I ordered the flowers on May 12 early in the morning. I had to phone the company to confirm my credit card information. They assured me that my flowers would be delivered for Mother's Day the next day. May 13 came and passed, no flowers were delivered. May 14 an email was sent to me stating that the flowers would be delivered the next business day with a note of apology. I emailed JustFlowers back and asked them to cancel the order and refund me the total amount. I received no reply, none of my phone calls went through, and I eventually filed a claim with Norton to get my money back.

The description was highly misleading. The photo appears to be much larger than it is. Once received it was very small. Very disappointed in the size and the cost. And when trying to negotiate a flexible solution, this company was not willing to be provide an effective solution to meet my expectations. Never again. I will work to use a local florist in the future.

I ordered an $85 arrangement for my mom on Mother's Day, the website guaranteed delivery on Mother's Day and I was out of the country so it seemed like my best option. When I called my mom at the end of the day and found out there was no flower delivery I was livid so I emailed JustFlowers customer service and asked where the flowers I paid for were and what they were going to do to fix this. I received the following copy/pasted response that basically says their vendor delivered it so they would need to confirm that it wasn't delivered.

I ordered Mother's Day flowers for my Mother from JustFlowers. JustFlowers charged my credit card $90.47. The flowers were not delivered on Mother's Day and my Mother was deeply saddened by this. I received an e-mail from JustFlowers that the delivery would be delayed. On May 15th, JustFlowers sent me an e-mail stated the flowers had been delivered, however, they were not. On May 18th, JustFlowers left me a voicemail stating the flowers would be delivered on May 21st, however, they were not. I have made several attempts to e-mail JustFlowers and to contact them via telephone only to either be disconnected or placed on hold for an extended period with nobody eventually answering.

Ordered flowers for Mother’s Day for mother-in-law... ordered the morning of so I wasn’t too mad when it wasn’t delivered on Mother’s Day. However, almost 10 days later now and still no delivery. I’ve been emailing and keep getting a response “We have to check with the florist, flowers were delivered.” Well no they were not, she never got them. She’s retired and always home. I just want my $80 back. Literally don’t have the energy to make up a bogus story or lie, she never got them and I want my money back.

I requested delivery of flowers on a Friday to a church for a memorial service on Saturday. The flowers arrived after the service on Saturday and were not as described. The company told me their policy was to deliver the date of the event instead of the requested date and since they were delivered (even if they were too late) there was nothing they would do about my complaint.

JustFlowers deliver flowers to my mother that was wilted turning brown and a day late. The flowers were not accepted. They lied telling me the flowers were deliver on time, after 35 minutes of being on hold I got to talk with someone who spoke broken English. I was told it was all my fault, and that they do not give refunds. This is the worst company I have ever had any dealing with in my life. Never again.

Didn't deliver my order on Mother's Day yet called me a liar because they say they attempted to. I was emailed by the florist contracted to do this who said they would not be able to deliver on Mother's Day and NEVER contacted my fiancé'. JustFlowers.com customer service called me again today to say they made an attempt and that I was a liar. The delivery was and has NEVER been made. They had the balls to tell me they could make the delivery now but that it would cost me an additional $10 on top of the $98 I paid for the dozen pink roses. These guys need to be the subject of a consumer advocacy investigation or a 60 Minutes episode. I can only imagine the thousands of victims that just gave up. NOT ME!!!

I have been fighting with JustFlowers for over 10 days now to get my money back for an arrangement I ordered that was never delivered. Not only did they not deliver the arrangement on time for Mother's Day BUT WHAT WAS DELIVERED WAS HALF DEAD, BROWN AND WILTED. I DID NOT ORDER AND PAY $75 FOR A DEAD ARRANGEMENT. When I was escalated to a Customer Service Manager he proceeded to argue with me and then made comments that pointed towards him calling my mother A LIAR!!! I have had no apology, no attempts made at compassion, sympathy or fixing this. I have been given the runaround, argued with and to top it all off my mother accused as a liar!

I have been ordering flowers for the past 20 years to be delivered on Mother’s Day. This was the first year I ordered from JustFlowers and will certainly be the last. I am writing this review to warn people to steer clear. The flowers were not delivered on Mother’s Day and it took 3 days, 10 phone calls and multiple emails to finally get in touch with someone. After telling me multiple times that they were in fact delivered, they proceeded to tell me that they could not offer a refund due to the fact they were being told it was delivered.

May 12, 2018 I ordered a flower arrangement to be delivered the next day Mother's Day to my mother in Kingman AZ, there are many florists in her area and she has never had any issues with deliveries to her address. However due to it being a busy holiday I received a message on 5/14/2018 from JustFlowers.com that the delivery could not be made on the original delivery date of 5/13/2018 however they would deliver on the next available delivery date which should have been 5/14/2018, because I did not receive the message until 5/14/2018. I was forced to accept the delivery was to be made on 5/15/2018, although I included with my original order My phone # and my mother's phone #, we were not contacted directly, after waiting all day on 5/14/2018 and 5/15/2018.

I ordered flowers for my mom the Friday before Mother’s Day. I live 3,000 miles away. They were never delivered! May 20th I’ve decided to contact them over the phone. They said they canceled my order. Never contacted me. So they said they would credit my account and restart another delivery (I had to pay again)! The customer service employee was very hard to understand and at one point said she was connecting me to billing, then came back on and I asked if it was the same person and she said “yes I will take your payment info and send it to billing.” Never again! I was on the phone, on and off hold for a half an hour trying to reorder!

JustFlowers.com delivered my mom's $65 bouquet 4 days late - Granted, they had sent us two emails saying they would be delayed--one on Monday after Mother's Day and one right before they were delivered on Thursday--after I wrote to complain. After my complaint, they responded with their policy and said they do not refund since they had attempted delivery but they had not, and left no door tag...(besides, mom was home all day). They offered us $10 (off of a total with "Holiday Shipping" of $85). Plus when the bouquet was delivered the flower guy said, "My wife just made these up" which means to me there was no attempt to deliver, nor did we receive any way of tracking the order. When I complained again they offered me the same $10 off... Shameful ripoff's with no restoration.

My 30 yr old daughter tried to send me flowers for first time ever. Never came. We both called everyday. Today makes day 7. Lots of hrs wasted. Lots of runaround. Called liar. Sent picture of proof. Still no flowers. Evil people here. Two Mom's Day destroyed. They don't care. Refuse to give her money back. Still no flowers. Daughter still crying.

Whatever you do never order flowers from JustFlowers.com! On the day before Mother's Day they sent my 88 year old mother a bouquet of lilacs that were half dead. The bouquet didn't even have any greenery or baby's breath in it to help make it more attractive. Rather it looked like someone just went out back and whacked off a branch of a bush. They didn't even smell like lilacs!

I ordered flowers for my daughter and my daughter in law for Mother’s Day. My daughter in law received hers a day late and my daughter never received hers. I sent several emails and I never got a response. I called them three times, I’m put on hold while they contact florist and they told me they were delivered. My daughter and son in law looked everywhere around their home and found nothing. Today they said no one was home so they left them on the porch. They were home all day. The money for the flowers have been taken from my checking account but never received them. Please help me. I am so upset because they were for my daughter, the kindest, sweetest loving person in the world. Thank you for any help you can provide.

Flowers were to be delivered on Sunday. It is now 10 pm on Friday night and they have not arrived. I have contacted customer service just to be put on hold for 20 minutes and then sent to a voicemail. I leave a voicemail and nobody calls me back. The third party company who was supposed to deliver it keeps telling me they will call me back tomorrow. THAT'S 6 DAYS IN A ROW NOW. I am getting sick of this. Everytime I call they tell me that they are going to make another bouquet and send it out right away. And still nothing. DO NOT BUY FROM THIS COMPANY.

Ordered an overpriced bouquet from JustFlowers for Mother’s Day. Received verification that the flowers would be delivered on Sunday May 13. I received emails on Sunday and Monday 5/13 & 5/14 saying flowers “couldn’t be delivered” with no further explanation other than they would try again the following day. Flowers were eventually delivered 2 days late. I attempted to call JustFlowers numerous times and would remain on hold for 12-15 minutes before being transferred to a voicemail system in which nobody returned my calls for 4 days.

They never delivered flowers. They did not tell me they would not be delivered then blamed me because they have a policy that says if it can't be delivered it would be delivered the next day. Again not delivered the next day. They blame me because they have a policy. If they would just have informed me it wouldn't be delivered I would not be so upset. Do not order flowers from them!!!