JustFlowers.com

JustFlowers.com Reviews

About JustFlowers.com

JustFlowers.com is a website that sells flower bouquets, plants, holiday arrangements and other gifts that ship throughout the U.S. and Canada. Its large online selection of flowers and add-ons helps you send gifts from afar. The company also offers express and same-day delivery options.

Pros
  • Express and same-day delivery
  • Vast array of options
  • Gift baskets available
Cons
  • Cluttered and outdated website
  • Can be expensive

JustFlowers.com Reviews

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    • 4,609,174 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Customer ServicePunctuality & Speed

    Reviewed Dec. 17, 2024

    Everything about the transaction was troublesome - I never received an email confirmation or receipt once the order was placed. Still haven’t. Tried looking up my order after it was placed, and the website was completely unresponsive. The order, placed early in the a.m. for same-day delivery, was not delivered until the next day. They didn’t alert me to the delay until after I was charged and at the end of the day. What I ordered and what was delivered are two VERY different arrangements. So disappointed.

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    Response from JustFlowers.com

    Please provide either your name or your seven-digit order number so that we can assist you.

    Customer ServicePriceStaff

    Reviewed Dec. 17, 2024

    I placed an order with an agent who called me knowing that my friend's anniversary is coming up and asked if I would like to order flowers again and I said yes, two dozen roses of which I got some lousy pathetic lilies instead of roses. They practice poor business. They offered a $5 discount for the wrong delivery of flowers and delivering them on the wrong date. They charged $99 for this! A ripoff! Do not buy from them!

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    Response from JustFlowers.com

    Paula, that is categorically false. We have a recording indicating that you did indeed order stargazer lilies.

    Customer ServicePrice

    Reviewed Dec. 16, 2024

    Terribly disappointed in the company, their service, and the customer service. Shameful display for my brother's funeral/wake, for the cost. Left off the banner I paid extra for and then when I sent pictures and asked they said the local florist "fulfilled the order" even though what was sent was not nearly what the website showed - AND not only that I had upgraded significantly on the price. When I asked for the local florist name, just to ensure I never used them directly, they refused to supply the name. Probably not even a real florist, is why. Customer service was less than satisfactory and quite frankly I believe they take advantage of people mourning the loss of loved ones with such poor business practices. Do yourself a favor and stay away.

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    Response from JustFlowers.com

    Robert Connor we apologize for the problem you are experiencing with your order 9961297 to Jon Silvia. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

    We greatly appreciate your business,

    JUSTFLOWERS.COM
    800.290.5919

    service@justflowers.com

    Refunds & Payouts

    Reviewed Nov. 1, 2024

    I would be just repeating the same dissatisfaction as everyone else here. THEY ARE HORRIBLE! After threatening them with calling A.E. to refund, I did get a full refund. It was a local delivery in Delray Beach FL. They couldn't make it happen. Then gave me crap... It was my fault for picking JUSTFLOWERS, I was looking online in Delray Beach florists, there were 4 or 5. I just picked the worst one..

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    Response from JustFlowers.com

    Full refund issued on 10/29/2024

    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed Oct. 20, 2024

    I ordered flowers to be delivered to my friend's viewing and funeral service on Saturday. I was notified by my friend's brother that they never arrived for the viewing on Saturday so I called customer service and they said they were unable to deliver on Saturday for the viewing but would have it delivered for the funeral service on Sunday. I am in a different state than my friend's, and well after the time of the service, I was notified that they could not deliver the flowers today as well and wanted another address to deliver the arrangement to on a different day. I have no trust in this company to deliver anything, and requested my money back. This is very upsetting to me, because my friend's family knew I was sending something and they were looking for it and it was never delivered. It added undue stress to my friend's family on a day that is already sad and stressful! Save your time and money and do not order from this company.

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    Response from JustFlowers.com

    Jennifer, we don't have an order on file for you. Would you please kindly remove this review? Thank you

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 12, 2024

    Order a dozen flowers advertised as $49. Additional $23 for handling and delivery total $82. Delivered a day early and then I received a call saying they were charging me an additional $19 to cover local florist minimum requirement. This is completely misleading. I had no opportunity to dispute as they already delivered the flowers, then billed me. After a long debate with two separate managers, they refunded the additional cost. Big deal! This is misleading. I highly recommend never using this group and I certainly won’t. They ruined my anniversary.

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    Response from JustFlowers.com

    Ronald Shanaver, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item's paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item. Also, your order was in fact delivered on the requested delivery date of October 13th

    Verified purchase

    Reviewed Oct. 3, 2024

    DO NOT ORDER FROM HERE!! I made the mistake of ordering yesterday. Ordered the Twin Tropics orchid. They were supposed to be delivered by 4pm, it was after 6, nothing like the picture and they did nothing.

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    Response from JustFlowers.com

    Tina, your order was delivered at 5:15 PM to the reception front desk main entrance 1st floor and it was received by Kriss. Also, we delivered a white orchid plant and that is what you ordered. We have been trying to reach you by telephone but you are not answering. If you would like to discuss in this further detail, please call us asap.

    Profile pic of the author.
    Verified purchase
    Customer Service

    Reviewed Oct. 2, 2024

    DO NOT USE! They call you to verify everything over the phone that you just put in on their webpage. It’s very shifty sounding when I asked if they would do this every time I ordered they said yes. Giving this information over the phone is unacceptable. Now I can’t even trust that my gift will be delivered or will look like what their webpage photo looked like.

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    Response from JustFlowers.com

    GinxAZ, your order was incomplete which was why your order was flagged. We offered to verify your contact details and proceed with your order but you insisted that we cancel your order instead.

    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 14, 2024

    I will NEVER use this flower site in the future. They forgot to process my order that I paid express delivery for and my wife didn't receive her flowers on our anniversary. Waited for 20 min on hold to be told they would not refund my order. DO NOT USE THIS SITE.

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    Response from JustFlowers.com
    ACTUAL DELIVERY DATE: 09/14/24 Saturday
    ACTUAL DELIVERY TIME: 05:10 PM

    DRIVER NAME: Cindy

    Customer ServicePunctuality & Speed

    Reviewed Sept. 11, 2024

    DON'T WASTE YOUR MONEY ON THIS WEBSITE, I have ordered from them twice and BOTH times I was promised the express delivery which I paid for and gave them all the information they needed for delivery. I placed my order in the early morning hours around 7am and by lunch time I never received any information from them on my order. After I emailed asking about it, all I get back is, "We received your order and are working on it."

    I emailed again around 3:30pm asking for ETA because it is a business (which was stated) and they close at normal times, but all I get back again is, "We are working on it and will notify you." Then an hour later I received an email stating they could not meet my delivery needs and they need to reschedule. This is TWICE they have done me this way. WHY advise on your website, charge extra fee for express delivery and NEVER follow through with what you promised on your website. I have contacted BBB for help with this matter.

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    Response from JustFlowers.com

    9935080 - full refund issued on 09/04/2024

    9936815 - express delivery fee refunded on 09/12/2024

    Customer ServiceStaff

    Reviewed Sept. 3, 2024

    AVOID. Pick anyone else! After offering me a delivery date for my order I was contacted the DAY OF DELIVERY to inform me they could not deliver due to a holiday (if that was the case that date should not have been offered). After rescheduling I was contacted on the NEW day of delivery to be informed that there would be an extra charge for delivery, would I just authorize it. Communication with these folks is slow and they are simply telling you what you want to hear rather than what the situation actually is. AVOID.

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    Response from JustFlowers.com

    Brandy, we apologize for the inconvenience. One of the local shops in that part of Montana has recently gone out of business and the other one was closed for the Labor Day holiday.

    Profile pic of the author.
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 31, 2024

    Ordered flowers for my girlfriend to her work on 8/30 for a special occasion which were to be delivered on the same day per the website. They were unable to fulfill this request. I called the next day to request a refund and was told it was going to be delivered today, even though my girlfriend isn't at work. Because I hadn't called immediately, they are unwilling to offer a refund. When I mentioned that I never received any e-mails/text about my order, or the fact is was not deliverable, I was called a liar and told according to their e-mail logs, I received it. I have an IT background and certainly did not receive their e-mail. I mentioned I was going to request a charge-back from my bank, to which the customer service rep, "not a problem, we win those all the time". The absolutely most vile, disgusting, and down-right dishonest company I've ever had the displeasure to work with.

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    Response from JustFlowers.com

    Austin Cramer, we are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.

    Customer Service

    Reviewed Aug. 27, 2024

    Attached is a picture from the Justflowers website and the second picture is what I actually received from Just Flowers/Maria's Florist in Pennington NJ. I paid $98.46. There were clearly no single stem roses, and no ribbon, and not at all what the website shows. Their only response was that, "The florist is allowed to substitute, and they kept to a purple theme, and we'll give you a $15 credit." You decide for yourself, but for me, never again will I order from Just Flowers or Maria's Florist. Is it just me? I could have gotten this at a supermarket for $20 and paid Uber to deliver it for a lot less.

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    Response from JustFlowers.com

    Kristin Potocki, this arrangement was done as in description or "as close as possible". It had regular sized and spray roses, lavender stock, purple Monte Casino in place of the wax flower, and we added purple/lavender alstromeria to make it fuller. You need take into consideration the prices of the type of flowers used and per stem. This arrangement was beautiful and filled to value.

    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 21, 2024

    Plants were nothing like what was pictured. Price was extremely high and plants were delivered late in the day with burnt edges, succulents instead of greenery, and no resemblance whatsoever to the image presented online. Just throw it in the trash, it was that bad. The "baskets" were not baskets at all, and when I tried to call customer service I was on hold for ages while the recording played two songs in repetition for more than 20 minutes. No one ever answered.

    When finally contacted by email, they responded with an offer of a "credit" of $5 (Five US dollars) to my so-called "account" for future purchases on an almost $200 pre-paid purchase by personal credit card. What was delivered was merely dead plants and desert succulents. Do not buy from this company, or you may as well throw good money to the wind and insult the people you are delivering this horrid product to. And I don't include a receipt because I don't trust this company whatsoever, including the security of my hugely overpriced purchase receipt.

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    Response from JustFlowers.com

    Frederich, we don't have an order on file for you. Please check your personal records to find out who you placed your order with a would you please, kindly remove this false review. Thank you.

    Profile pic of the author.
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 20, 2024

    JustFlowers should be called Just a waste of time. I ordered Flowers to be delivered on the first birthday of my friend's brother following his passing. They never arrived. Just Flowers responded that they could deliver the following Monday and that I didn't indicate that this was a special occasion. Aren't the majority of flower orders for special occasions? They then offered me a $5 refund. Bringing my total to a mere $105. They kept asking me to call them to discuss a refund but I was just too angry to spend any more time on it. They finally gave me a full refund. But the occasion was lost and that will never be fixed.

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    Response from JustFlowers.com

    Lori, there isn't any service to that rural part of Kentucky at this moment. We were trying to reach you to offer an alternate vendor but you never answered the phone. Your order has since been cancelled and a full refund was already issued on 08/19/2024.

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Aug. 17, 2024

    The casket spray I ordered for my Mother's funeral did not contain the carnations & daisies I specifically ordered as shown on the website. I ordered this arrangement specifically for those flowers and indicated to make sure they were in the arrangement. I was embarrassed by what was delivered. The spray was ordered 2 days ahead of time and I was not notified they would not be able to include the carnations or daisies. I can't believe it is that hard to locate carnations or daisies. As you can see by the picture, it looks like they didn't even try to fill in the empty spots. They did refund me half of the cost of the flowers.

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    Response from JustFlowers.com

    Eileen Harris, flowers may vary in order to meet funeral times.

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 15, 2024

    I attempted to order online with a $10 off code. Had a question so I hit “Chat” option. Question wasn’t answered. Wanted my cell number. Wanted to finish online and the woman said she’d take another $10 off. I asked how much was shipping and was quoted $9.99. She then asked for my email to send me the receipt. They charged $18.99 for shipping and a $5.49 handling charge on a $34.99 order (original $54.99).

    Called customer service, finally got a manager and she kept saying my shipping was really only $6.49 because of the discount. “NO. THE DISCOUNTS WERE ON THE FLOWERS, NOT ON SHIPPING.” Today is Wednesday and the delivery is Monday and she would not let me cancel because the order supposedly was sent to the florist. She also said it would have been cheaper had I placed on-line. I was placing online but the CSR kept pushing me to order with her. A $45 order with shipping turned out to be $59.46 total bait and switch. Don’t Call to place an order!!!

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    Response from JustFlowers.com

    Nancy, your order was placed with a total of $20.00 in discounts on an order worth $79.46

    Customer ServiceStaff

    Reviewed Aug. 9, 2024

    Very disappointed with Justflowers.com. My niece ordered the soothing wreath for my brother's funeral two weeks ago. This was unexpected and we (family) were happy she volunteered to search for the right remembrance. They were to be delivered day of funeral on a weekend. This did not happen as the flowers were as if they delivered a day or two before so they sat in a dark supply room at funeral home. There was supposed to be a banner across it and that was missing. And instead an ugly blank note card in very bad writing….with what the banner would’ve said. My niece contacted them and they were only going to give a $10 credit.

    Here are the things that went wrong:
    Flowers were not out when we arrived at service.
    Flowers didn’t look same as photo.
    They were wet on top.
    No Banner.
    Terrible ugly wrinkled card with handwritten sympathy words.
    They were told to call her if any issues. No call made.
    Delivery was to be Sunday but they would not divulge day they actually delivered. You pay extra to deliver on weekend.
    May explain why the flowers looked a couple days old.
    We are very dissatisfied with them and want people to be aware of this.

    We don’t know specific location of where flowers were sent from but order specified to be near funeral home near Corona Del Mar, California.

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    Response from JustFlowers.com

    Jeff & Candy, thank you for getting in touch. The photos of what was sent have been reviewed with the customer and it was determined that the wreath delivered was filled over the value of what was paid for it. We are not quite sure why the banner was not included but the concern was already addressed with the local florist and we even reimbursed the customer for this already. Also, the fresh wreath was indeed delivered on time for the service. Please talk to Elaine Phillips for more information.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 8, 2024

    An unimaginably poor experience. I implore every person who makes it as far as this review to please -- please -- do yourself a favor and choose a different company to have your flowers delivered to your loved one. I ordered flowers from JustFlowers for my mom two days before Mother's Day, for the sole reason that they promised the flowers could be delivered by that day.

    Day of Mother's Day, I received a text saying they couldn't deliver it, but I didn't cancel because they told me they could be delivered by the next day. The next day: the same thing. The day after: the same thing. Three days after Mother's Day, the flowers were delivered. This was a $60 dollar bouquet, that ended up being $82, so not cheap.

    I emailed and called JustFlowers asking for a refund, as the delivery date they promised me was missed, and this was essentially the only reason I had used them; if they weren't able to deliver on this simple promise, they had failed to provide the basic service I had used them for. I was unable to reach anyone, and no-one reached out to me, despite calling multiple times.

    I was so frustrated that I reached out to my credit card company to initiate a refund claim. You want to guess what happened? JustFlowers finally comes out of the woodwork, and challenges the claim -- the first time I had heard anything (anything) from them since they delivered the flowers three days late. I eventually was able to get someone from their customer service on the phone, and instead of the conciliatory tone I was expecting (why did I expect that, honestly?) I was met with an argumentative and hostile tone, and offered the frankly insulting amount of $10 -- not even enough to cover the cost of delivery.

    After telling them that after all the time and expense I had expended on this that $10 was not even scratching the surface, the manager told me they would go and talk to someone else and come back to me. A few days later, she called me to say they had a new offer: $15. Honestly, I was so broken at this point that I couldn't bring myself to argue. I told her well done, she had worn me down. And that I'd never be using their services again -- and you shouldn't either. A terrible company, staffed by people who don't care, with an ethos that exploits people's honest desire to cheer someone else up on a special occasion. Never, ever use this soulless, spiteful company.

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    Response from JustFlowers.com

    Sarah, you placed this order directly on our website on 5/10/2024 for delivery on 5/11/2024. We immediately processed the order, however, most of the shops that we called were already fully booked with orders placed earlier with them given the fact that it was Mother's Day, one of the major flower holidays. The order was rescheduled for delivery on the next available day, 5/15/2024 following our delayed delivery policy. We also sent you emails informing you every step of the way.

    Customer ServicePunctuality & Speed

    Reviewed Aug. 6, 2024

    I placed an order on a Monday morning, was to be delivered by 6 pm that day. I called in the later part of the afternoon to confirm my order would be delivered by 6 pm and I was told that the order was out on the delivery truck. I called again at 5:15 pm only to find out that the flowers weren’t going to be delivered that day. AND they couldn’t guarantee delivery for the following day either. TERRIBLE customer service!! Was never even notified they would not be delivered on time! They wanted to refund $5 for the inconvenience. I canceled the order immediately!

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    Response from JustFlowers.com

    Kathy of Winter Haven, we don't have an order on file for you. Would you please kindly remove this review.

    Customer ServicePriceRefunds & Payouts

    Reviewed Aug. 4, 2024

    This place has the worst customer service. I order flowers for my mom’s birthday two days ago and still hasn’t received her order. All I kept getting is, "I’m sorry your order couldn’t be processed." We even offered to go pick it up and they said, "Sorry. There’s no florist available for pick up." Their prices ain’t cheap and their delivery service prices is $20. I was pretty upset because I live out of state and wasn’t there for my mom's birthday so I want to send her something special. When I tried to get a refund they gave me a hard time. I had to contact my bank to reverse the charges. Horrible customer service. I would not recommend this place to anyone.

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    Response from JustFlowers.com

    Janina, your order was placed on Friday for delivery to the most remote part of the island of Oahu. You were issued a full refund as soon as your order was cancelled.

    Profile pic of the author.
    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 3, 2024

    Warning! Do not use this company for your special occasion flower needs! There is an option to purchase flowers to be delivered the same day which I wanted for someone struggling with their life and survival. Mine was not delivered until late the next day - late. I had to make multiple phone calls to make that happen too. Each call, I got lame excuses or defensiveness. The flowers that did finally arrive were NOT anything like the photo - way less flowers in both number and variety. I chose the premium which was supposed to have more flowers and let's just say I got less than the basic. They will not refund. They say I got exactly what I ordered and will not address the late delivery.

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    Response from JustFlowers.com

    Robia, your order was in fact delivered. Please remove this review. Thank you.

    Profile pic of the author.
    Refunds & PayoutsStaff

    Reviewed July 31, 2024

    I ordered flowers for an employee for a job well done. I ordered the Bundle Of Joy bouquet. What I received should be titled Bundle of Woe. I contacted JustFlowers and emailed them pictures at their request. They emailed me back and told me that what I received fit "their recipe." They said it contained yellow, purple and red flowers as if the only thing that makes the arrangement is the color of flowers - not the arrangement, shape, color of vase. They offered $5 refund, then $7, then $10. I paid over $80 for $49.99 arrangement (due to handling and delivery). See the picture of the arrangement on the website and the arrangement received. They told me I could cut and arrange them myself.... the nerve.

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    Response from JustFlowers.com

    Eric, you are not entitled for a refund if the order was delivered with longer stems instead of short and compact. As part of the care of the arrangement, you will need to cut the stems anyway at a certain point to ensure that the arrangement stays fresh. Your order has been forwarded to our Customer Service Manager for special review.

    Customer ServiceRefunds & Payouts

    Reviewed July 20, 2024

    Ordered flowers on Thursday 7/18/24 for guaranteed same day delivery for a cheer me up for someone who just suffered a loss. Thursday came and went, called customer service and was advised they'd be delivered Friday - NOPE. Called again and told they would definitely be delivered Saturday - Still not delivered. Called again and am now being told it wouldn't be until Monday. Told them this was completely unacceptable to cancel the order. Then they give me a hassle about it and said well they'll give me $5.00 off, $10.00 off, $15.00 off, then they'll cancel order and leave a credit on their books for future orders, as IF I'll ever do business with them again. They finally said they refund my card but it will take 1-5 days, what a joke, took them 10 seconds to charge it.

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    Response from JustFlowers.com

    V., please contact us directly with your full name so that we can properly address these outstanding concerns.

    Profile pic of the author.
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed July 17, 2024

    I ordered flowers for a birthday gift the night before with a promise of same-day delivery. I paid an additional $2.99 to get them delivered on the person’s birthday and then $4.99 for express delivery. I paid $63 total for the order. I received several emails the next day when I was checking to see if they had been delivered. The last email saying I needed to pay an additional $27 for the florist to deliver. I called and was told that had expired and it was now $37 additional for the delivery. So I ended paying $100 for the flowers to be delivered. I did ask to be refunded the $4.99 express delivery charge since they didn’t receive the flowers until after 6 pm. I was very disappointed and will not do business here again.

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    Response from JustFlowers.com

    Earl Taulbee, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item's paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item. This is indicated both on your order receipt and on our website as well.

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed July 12, 2024

    Were supposed to deliver to my girlfriend's work by 1pm...paid extra for guaranteed delivery..Didn't make it by 2pm. I called and they said would be at my home by 6pm...again did not make it. Offered a $14 refund for a $100 order. No refunds. Do not order from this scam of a company.

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    Response from JustFlowers.com

    Byron Gray, we delivered your order on the requested delivery date of Friday, July 12th. If you require further assistance with your order, please don't hesitate to contact us at your soonest convenience. Our team is here to assist 24 hours a day.

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 5, 2024

    Ordered flowers for Mother’s Day on 5/10. Paid extra for guaranteed delivery on 5/11. Got message on the evening of 5/11 that flowers could not be delivered. I called and spoke with someone and was PROMISED they would be delivered on Sunday. Guess what? No delivery. So frustrating and a horrible thing to do for a special holiday. Like

    Other reviewers, I never received an email confirmation with order number. Got nothing but the runaround from this company. Not surprisingly, they were not concerned about anything until I filed a dispute with my credit card company. Then I started getting messages from them almost every day. They are now telling me scheduled delivery dates are not guaranteed. It’s all dependent on if they have drivers available… What??? Manager was super rude and accepted no responsibility at all, which led me to write this review of what happened. I see so many others had the same experience. This company should not be allowed to operate when all they do is make fake promises. I understand they will reply to this message by saying they have no record of my order and then asking me to remove my negative review. That seems to be their response to everyone!

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    Response from JustFlowers.com

    Cynthia Ward, your order was delivered on Monday, May 13th and we didn't hear about any issues with your order until we received a chargeback a full month after the order had already been delivered. Our Mother's Day policy specifically states that if Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date. You can find this policy on both our website and on your order receipt.

    Customer ServiceContract & TermsOnline & App

    Reviewed June 11, 2024

    Incredibly disappointed with the service provided by JustFlowers. My husband ordered a bouquet for Mother's Day and we received the incorrect order. He ordered the "Touch of Class" bouquet and paid extra for a "premium" arrangement. The arrangement I received looked nothing like the one my husband had paid for, the arrangement didn't appear to be "premium," and the card was addressed to someone else. We emailed to let them know we received an order for someone else and they replied to let us know that due to seasonal availability, deliveries may not look identical their website. I can appreciate that but our bouquet looked nothing like the one pictured and Mother's Day is in May when there is no shortage of availability.

    In this initial response they did not acknowledge the wrong card that accompanied the bouquet. We followed up again and they made excuses about Mother's Day being very busy and mistakes being made but it was their conclusion we had received the correct flower arrangement and the wrong card had been included. They offered a $7 credit. For about two weeks we went back and forth with them via email and phone and the most they could offer was a $20 credit. This was infuriating. We had wasted so much time dealing with their customer service over a two week period, they refused to take responsibility for an incorrect order, and offered us $20. Just insulting. Their website is in USD so a $89.99 bouquet + fees + taxes appeared on our credit card in CAD for over $150. Order number **- for if they are inclined to comment that they don't have an order on file for us. LOL.

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    Response from JustFlowers.com

    Sarah, we spoke with you on May 17th and acknowledged your complaint about the card message. Our representative explained to you that the customer refused to include a card message. You then started to complain about the arrangement so we then explained to you that it was filled over the value of what was paid as follows:

    2 spider mums -$4
    8 daisy poms -$64
    7 carnations- $17.5
    greens -$10
    vase -$10

    estimated total = $105.50 USD

    The amount Tristan paid for the arrangement was $99.99

    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 4, 2024

    I ordered $ 90.00 Flower order for my daughter. The delivery was for first thing Monday morning. I paid extra for the time slot. Everyday I called and inquired where was my order? I was told it was on the way. The order showed up 2 days late. Justflowers.com is a scam and should be avoided at all times. They did a bait and switch with cheap flowers like the grocery store. The arrangement was appalling and cheap with a daisy and a red rose. I ordered a deluxe white orchid arrangement. I wish I had read the reviews before ordering. I too, would give this company a ZERO! I ordered try. First, it was not delivered the next day. It took two days and was delivered at 4:30 p.m. When my Daughter received it, she felt horrible about telling me what it looked like. I sent her a picture of what I ordered and there was no comparison.

    After complaining to Just Flowers.com they offered a $5 credit which was a total insult.. I did not accept. I told them they should do a redelivery or give me a full credit. It was insulting and very unprofessional. I contacted my credit card company and very gladly got my refund. The will not be in business long. Do not order from this company ever....

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    Response from JustFlowers.com

    Claudia, JUSTFLOWERS.COM is based in Los Angeles California and we have been serving the gift basket and floral industry since 1996.

    Our customer service team asked you for photos of what was received and you refused to send anything. We can't help you if you refuse to provide photo documentation so that we can have your order redelivered.

    Customer ServicePunctuality & SpeedOnline & App

    Reviewed May 29, 2024

    Do not order flowers from this company! I ordered the day before Mother’s Day with same day delivery. Day after day I received automated emails telling me delivery would be delayed - no explanation offered. I tried repeatedly to cancel the order via email and phone. Not surprisingly, the link on their website for cancellation did not work. I finally disputed the order thru my bank. My mother in law received her pathetic flowers five days late. Disappointing in every possible way. If you care at all about your loved ones receiving beautiful flowers in a timely manner - steer clear of Just Flowers!

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    Response from JustFlowers.com

    Eric, we don't have an order on file for you. Would you please remove this review.

    Thank you

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    JustFlowers.com Company Information

    Company Name:
    JustFlowers.com
    Website:
    www.justflowers.com