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About JustFlowers.com
JustFlowers.com is a website that sells flower bouquets, plants, holiday arrangements and other gifts that ship throughout the U.S. and Canada. Its large online selection of flowers and add-ons helps you send gifts from afar. The company also offers express and same-day delivery options.
Pros & Cons
Pros
- Express and same-day delivery
- Vast array of options
- Gift baskets available
Cons
- Cluttered and outdated website
- Can be expensive
Bottom Line
JustFlowers.com is a privately owned online floral retailer. The company has a large selection of flowers, plants, holiday arrangements and other gifts. It also offers same-day delivery.
JustFlowers.com Reviews
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I too wish I could give a minus star, I was in a hurry to order as my Mother had emergency surgery on a Friday night and wanted flowers for her, I didn’t see all the bad reviews on till now. So I ordered from them as of course all floral shops are closed for the weekend. They had promised to deliver on 4/30 which is a Sunday this year. No flowers! I called Monday morning, "Well we are working on it. Should be soon." Monday at 3pm still NO FLOWERS! My mom going to be out of the hospital before they ever show up, discharge is tomorrow.
I Called customer service. They wanted to give $7.00 off of my $100.00 order that they still were not sure when it was going to be delivered and paid extra to be delivered on the weekend! Asked to talk to a manager. Took 15 minutes on hold for someone to get to me. I’m just canceling the order. I could go to a florist and get something now! The whole point was to have something delivered on the weekend! If you can’t do that then you shouldn’t promise that you can! I will never order from them again, and will tell everyone I know, DO NOT order from this company as well.
If Saturday or Sunday is not available for Birthdays and Anniversaries, we will contact you with the option to reschedule your order for the next available day. All other occasions will be automatically rescheduled for the next available day.
With 4 days to go before our anniversary, I searched for flower delivery for my partner in New Orleans. Justflowers seemed like an extremely popular result. "My First Mistake". A dozen roses, a celebratory balloon and a cute Teddy bear. Yes. Please deliver on our anniversary "Sunday". If not available please deliver the day before. On calling to check on the delivery on Sunday afternoon, thinking it would be close and I'd get a love you message or a thank you text, I was informed that they could delivery on Sundays as the shops were closed. There was no message or call in the 3 days before, nor on the day itself. It was only when I called to track the delivery that I found out.
Their website boasts ON TIME DELIVERY In business since 1996... Well, you can be in business since 1996 but you certainly don't deliver on time, Or at all. The nice lady called me in Australia to apologize and offered me a sorry card to be added to the delivery if they could send it out the next day. I said no to the card, asked for a refund and will never use this company again. My recommendation is to start supporting your local florist directly over these. "Big Companies with Bad service".
Drew - Australia
If Saturday or Sunday is not available for Birthdays and Anniversaries, we will contact you with the option to reschedule your order for the next available day and that is exactly what we did.
I was out of town on a business trip for Mother's Day last year. I wanted to let my Wife know that even though I was not with her on her special day, I was thinking about her. I purchased flowers on a Friday pursuant to an explicit advertisement from JustFlowers.com to purchase flowers "within the next two hours" for Mother's Day delivery. Order number was **. The Flowers were not delivered until the Tuesday after Mother's Day, which entirely defeated the purpose of the gesture.
I contacted JustFlowers.com and they referenced some boilerplate on their website that they asserted should have put me on notice that if they were unable to deliver on the promised date, they would deliver on the first available date that they were able to and they offered a $10 refund on a $100 purchase. I said that was not satisfactory and demanded a refund based on the fact that they not deliver on Mother's day as advertised. They replied that I received the flowers and the most they could offer me was $15, which I again declined with the reply that I would accept paying the $15 they were offering me (i.e., a $85 refund).
They then reverted to offering me $10, which I again declined. The purpose of the order was the gesture, not the flowers. Do not order from this company if timely delivery on a special occasion is important to you. I just received a JustFlowers.com email solicitation today (Friday) -- order flowers now for my wife for Easter Sunday delivery! Deja vu. What a joke. Buyer beware.
Dear James,
Thank you for choosing JUSTFLOWERS.COM for your recent flower and gift order. Despite the continued flower supply challenges related to COVID-19, our florists are committed to delivering your order. This may require flexibility in designing the floral arrangement and in some cases delivering on the soonest available day.We appreciate your business
DO NOT BUY!!!! I repeat Do Not Buy from this company. March 2023, went online for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Irises only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Irises at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Irises to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement.
The cost was $44.99 and Manager said that she would reimburse me $15. I told her that she needed to reimburse full amount due to not receiving what was ordered. She replied that if I wanted a full refund that the arrangement that was delivered would have to be picked up – that is no word of a lie. Please DO NOT ORDER ANYTHING FROM THIS COMPANY. Look on the Better Business Website to which there are terrible reviews for JustFlowers.
Susan Noel, we are very sorry to hear about this. Please understand that our local shop did in fact fill the arrangement as closely as possible with a comparable arrangement filled with purple blue/purple delphinium. We haven't been able to reach the shop to discuss why the arrangement was substituted but from what we can see in the photo you sent us, they did in fact maintain the look and the feel of what was ordered and it was indeed filled to value.

Ordered flowers from Justflowers for a special occasion and as marketed by their website, they guaranteed delivery on that day. They failed to deliver on that day, as well as the next day and the day after that. I requested a refund as they didn’t deliver the flowers on the occasion as promised and they refused. It’s clear from here and reviews at BBB this is a terrible merchant falsely advertising without any customer service.
Anonymous Customer, we are actually graded A+ with the Better Business Bureau. Although, we are are sorry to hear about your particular experience. Please reply with your order details so that we can properly address your complaint.
Ordered roses for wife for Valentine's day, overpaid by a lot and then nothing. No flowers, no replies to emails, Called, left on hold then put into a voice mail and no calls back. I have confirmation order number and website tracking does not pull up my email or order, 3 emails and 3 times on hold had to pursue return funds from my bank. Wife not happy about nothing for Valentines Day.
Joseph, we are writing to inform you that your order 9695845 to Prudence Ciccone has been cancelled, and a full refund was issued on 2/15/2023. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us.
Sincerely,
JUSTFLOWERS.COM800.716.7559
They are unable to deliver a quality product during high demand times. The products they picture on their site that are purchased are a dream for them to actually deliver. What is delivered is subpar, low quality flowers, and don't even come close to what was purchased at an enormously high price than one would pay at a reputable florist. I 2 dozen ordered roses, paid $180 and what was sent was 6 red roses, purple daisies, and a black vase.
Michael, we are here to help. Can you please send a photo of what was received to service@justflowers.com
I ordered flowers for Valentine's day. I never received any status alerts that they were trying to fulfill the order, never got any delivery indication, they don't answer their phones and they direct you to text only to have an auto-response that they are experiencing high-volume. This company is fraudulent, I am going to try and get my credit card to refund me my money.
Greetings. This order was delivered on the 14th of February. On the 15th of February, we received a phone call advising that the person at the address was not Channing Miller. We called the recipient's phone number and no one answers. We have recovered the flowers. Please contact us ASAP to correct this information.
I ordered flowers thru them a few years ago and the quality was mediocre at best. I have since requested that they remove my email from their system numerous times, following the instructions, but they continue to email me. I have blocked and reported them, so now their emails go to my spam folder, but it is still very annoying and shows that they don't care about customers; they have the golden website name and so no matter how bad they are they will always get business.
Rod, we are here to help. Can you please privately message us with either your full-name or e-mail address.
Thank you,
I placed a order for a very soft color arrangement, what she got was NOT what I ordered. Manager of JustFlowers told me the Orange Gerber Daisy was indeed pink! I told her since I use to be a floral designer I do know what I’m talking about. She argued with me. 100.00 wasted!
Dear Peg,
Thank you for choosing JUSTFLOWERS.COM for your recent flower and gift order. Despite the continued flower supply challenges related to COVID-19, our florists are committed to delivering your order. This may require flexibility in designing the floral arrangement. However, what was sent is nearly identical to what was ordered. Please call us back so that can discuss in further detail. Our supervisor has already left you a voicemail this morning.
$80 order delivered and resembling nothing of the original order. It looked like $10, self pick-up, shoved in a vase from Walmart. I will never order from there again! I working with customer service to rectify. There better be a Free bouquet coming.
Sherri,
We are terribly sorry to hear that you were not satisfied with the item that was delivered. After careful review though, we have determined that the arrangement delivered was filled over the value of what was paid for the arrangement. We have been trying to reach you by telephone to discuss your order in further detail. Please call us back at your soonest convenience.
Just Flowers800.290.5919
It’s been 10 years of unable to unsubscribe from emails even after blocking them. I ordered express delivery and it did not arrive as ordered. I’m in Canada but was charged USD. No help when I called either.
Rita, we are here to help. Please directly message us with either your full name or e-mail address so that we can go ahead and unsubscribe you from our newsletter.
I placed an order for flowers to be delivered to a sick friend in the hospital. I chose JustFlowers because they guaranteed same day delivery. I placed the order in the morning. It did not arrive that day, nor the next, nor the next. I called customer service four times one day and twice the next. I was told, "We have to check with the florist and will call you back." After not calling me back for hours, I called and said I would wait on the phone while they called. I was put on hold for 15 minutes and then disconnected. The next day I called again and was told there was no answer at the florist. So why not go with a different florist? They said they had to verify first. THIS IS A HORRIBLE COMPANY! In addition, their phone system stinks. It's scratchy and you can't hear what they are saying.
Ellen, we are extremely sorry about any inconvenience this may have caused you but our local florist sent us the following message:
NO FLOWERS ACCEPTED IN ICU UNITS
I ordered Heartfelt premium flowers that in total cost 180.00 at JustFlowers.com order #** for a funeral to be delivered the next day. This was ordered in plenty of time to make by a company colleague's family member's funeral 3 days before. I received a call 2 days after they were supposed to be delivered on the day of the funeral that no flowers in the area could be delivered even though other flowers did make it to the service and this is the city of Granbury TX. Just 28 miles from Dallas/Fort Worth TX metroplex and no Flowers close by.
They informed me I would have to wait till could be sent to a family member's home instead since they would not go to the funeral service as was our company's purpose. Well, guess what? 24 hours after the funeral service. They received a Heartfelt premium basket that we spent 180.00 on that had 2 white roses and 10 white carnations. So not premium money we spent. Do not rely on these people for funeral needs on flowers and the quality you get is very poor and disappointing.
Teresa, we are here to help. Please e-mail your concerns along with any photo documentation to service@justflowers.com and a member from our team will resolve any outstanding issues for you.
I bought an arrangement for my mother. I even paid for an upgrade. Then delivered it on the wrong day so it didn’t get to her until Monday. It was the wrong arrangement. I called them the day it was delivered, her neighbor called me and sent me pictures. It was so ugly and nothing like my chosen arrangement. I called them that day and they said to send them an email and they will refund my money. Now, 3 emails, a voice message, being hung up on and then told they never got my email and won't refund!! Unbelievable. This company is nonsense. I want all of my money back. They ruined my Mother’s Day gift to my mom.
We deeply value your relationship with Just Flowers and are committed to providing you with the highest level of service simply because our customers deserve the very best. We may apply a maximum partial credit of $42.50 on the order for the inconvenience.
We will be waiting for your response regarding this matter. Kindly call us or respond to this posting for your convenience.
For substitutions information please visit the link below:http://www.justflowers.com/CS_Substitution.asp
I placed a order for a Premium Vibrant Bouquet Spring Basket on 5/62022 at 10:31 PST to be delivered on that day. They were never delivered that day. I emailed them about the delivery the very next day 5/7/2022 asking why the delivery was never made. I finally received a email back much later that night saying they were sorry for the delivery not being made and if 5/8/2022 they could deliver after they verify the delivery status with the florist. I responded immediately that that would be fine than my mother would still get them in time to enjoy on Mother's Day. She still did NOT receive them on that day either. So I emailed them again asking why they were not delivered and got no response back from them. I then called the company the next day 5/9/2022 and after no one answered I left a message asking why my order #** that was ordered for a 5/6/2022 delivery date has not been delivered. I did NOT receive a call back.
I did however receive a email from them stating that my order was unabled to be delivered. No reason as to why was given. By Wednesday 5/11/2022 my mother still had NOT received her flowers so I again called the company and this time was able to talk to a representative. When I asked her why my order that I had placed on 5/6/2022 had not been delivered but they had taken out the 135.23 of my acct. So I knew that payment had not been a issue, I was told that the reason why was that they were having a hard time finding a florist in her area, I said that was funny because she lived 2 miles from one.
The representative then told me that they were en route to my mom and that they would be there that day and that they would refund me the delivery fee. My mom received them a hour later and sent me a picture of what she had received and it was NOTHING like what I had ordered NOT THE COLOR OR FLOWERS were even close to the VIBRANT SPRING BASKET.
This company failed me in every way possible including the delivery refund which was 11.99 but was only refunded 10.00. I am completely and utterly dissatisfied, disappointed and disgusted with them. I put my trust in them to deliver a on time and requested flower basket and again I can't state enough was failed in every way possible by Just Flowers even their feeble attempt at the delivery refund was a joke. For the amount of trust and money that I gave them was a total waste of my time and money and I feel that they should rectify all that they put me and my mother thru.
Sherry, we are here to help. Can you please e-mail a photo of what was received to service@justflowers.com
Why is this business still alive? All I see are 1 star reviews. I ordered Mothers Day flowers for over $100 and they came 5 days late with no notice, no ability to contact customer service, no answers to my calls or emails. Horrible horrible service for something that's so expensive and supposed to be special.
Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.
I ordered flowers to be delivered to a hospital, but they could not deliver them because the patient was in an ICU. They did not call me to say so I had to call them why they were not delivered. I redirected the flowers to the home address for delivery 3 days later and gave them a new address. A few hours later they called and wanted $10 more because of a different address. The next day they called again and said they needed an additional $15 because of the delivery area, which was in a town not too far away from the hospital. So I paid $25 more however the flowers were never delivered and I was not called. I found out from the recipient. I called their customer service to ask why it was not delivered and I had to leave a message. I called again and had to leave a message but no callback. I will call the CC company and cancel the charges.
Ernst, we apologize for the problem you are experiencing with your order 9575282 to Bernie. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COMservice@justflowers.com
Ordered flowers to be delivered to family in the USA from Australia, for Mother's Day. Come Mother's Day...no flowers arrived. A phone call to their offices in LA only went to a voicemail service-so an email was sent instead. No reply. Silence.... So I cancelled the order online (via their website). Then the next day an email arrived saying their florist reported the flowers as having been delivered and they will investigate it. Which seems to be the standard answer they send out. And 24 hours later still no update from them, still no refund and still no flowers. As I said... avoid, avoid avoid. They will NOT deliver your flowers but they will take your money.
We are writing to inform you that we have credited your account in full for your Mother’s Day order. This credit will post to your account within 1-4 business days. We are terribly sorry that we were unable to deliver your gift. If you have any questions please do not hesitate to contact us.
Thank you,JUSTFLOWERS.COM
service@justflowers.com
I ordered flowers Saturday morning at 8am to make sure I could get “same day delivery” that they advertise all over their site. It is Tuesday evening and my mother still has not received them! I have emailed, and all I get is an automated response that they’ll update me on my delivery when they get the information, which they never have. I’ve called them, and no one ever answers the phone. I have to leave my name and order number for someone to call me back, which they never have. I spent a lot of money to make sure my mother got something nice, and I basically got scammed. I’m going to be forced to call my bank and cancel the transaction. It’s incredibly frustrating.
Kimberly,
Due to a delay in delivery your order has been rescheduled and will be attempted today,05/11/2022
We truly appreciate your patience and treasure your valuedbusiness.
JUSTFLOWERS.COM
Ordered a Mother’s Day gift (flowers, chocolate and balloons) for my mom across the country which was never delivered. Was explained day of after 6pm via automated text that it would be next day. Still nothing and they won’t respond to my emails. Terrible service with equally terrible customer service. Not reliable at all for time sensitive orders.
We are truly sorry your Mother's Day order 9607382 to Maritza was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding.
We greatly appreciate your business,
To view our delivery policies please visit:JUSTFLOWERS.COM/cs_DeliveryInfo.asp
JUSTFLOWERS.COM
Thank you for refunding my money back.
I ordered an expensive bouquet of flowers for my mother for Mother's day, I ordered them on May 5th 2022 to be delivered on Saturday May 7th 2022, and it's now May 9th and every day they keep saying it will be delivered the next day so I canceled my order and they haven't given me my money back! Do not use this place! It's a scam!
Tammy, we are writing to inform you that your order 9580798 to Carolyn was credited on 05/09/2022. Credits normally take 1-4 business days to appear on your account. If you have any questions please do not hesitate to contact us.
JUSTFLOWERS.COMservice@justflowers.com
Credit Card Department 800.979.3897 or 310.388.8191
Order number **. I purchased a flower arrangement from Justflowers.com that was supposed to be delivered on Mother's Day but was never delivered. I called Just Flowers up until 10 PM to do a follow-up and was told that they needed to contact the local flower company to see why my order was not delivered and what happened, and when I told the rep that I wanted to cancel the order and get a refund, she hung up on me. At 10:30, I get an email saying, "We see in our system that your order was delivered." (This was only after I asked for my refund and for the order to be cancelled) but she needed to confirm with the local flower company, which was closed today and will be tomorrow.
At 10AM this morning, I emailed them back and they sent THE SAME email back that my order was delivered but they hadn't heard from the flower company. I replied back letting them know that this order was NOT delivered and I wanted it cancelled and a refund. The repeated request for a refund is going unanswered. This order was NOT delivered, and there's no way they were seeing it at 10:30 PM as delivered, but it wasn't showing delivered just 30 mins prior. The house this was supposed to be delivered to has security cameras that were checked to date back a full 48 hours. This delivery was not made. It's already 5 PM here and no one has attempted to contact me, and when I call them, no one answers. This is the worst experience I have had to deal with and I will NEVER do business with JustFlowers.com again.
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
I ordered 2 floral arrangements for Mother's Day. The deliveries were scheduled for Saturday. Only one of them were actually delivered. I have been on the phone for the last two days attempting to speak with customer service. There has not once been a live person to pick up the call, although the recording states please hold for a customer service rep. I have even sent a couple of emails and have not received a response. I am PISSED because I have not been able to speak to anyone from the company to resolve this and I spent about $200 total on 2 deliveries. I definitely won't use Just Flowers again, and do not recommend them.
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
I don’t even know where to start with this review. First off if I could I wouldn’t even give them 1 star. My mother ordered flowers for Mother’s Day to be delivered to Seagoville Tx and paid $100 for this service. The flowers were supposedly “Guaranteed” to be there by Saturday so she had them a day before Mother’s Day. It is now Monday 5/9/22 and she still has yet to receive them. My Mother called and called to see what’s going on and they kept hanging up on her. Then when she finally got through, the man was rude as crap to her and told her to check with the order number online and hung up again. So I help her find the site and put the order number in and go to press submit, and it won’t even go through or do anything. So then I decide to call myself and I get hung up on twice as well.
The third time a lady answered and asked for my order #, I give it to her and she asks if this is the order that is going to Seagoville, Tx. I tell her, "Yes" and she immediately hangs up on me. I call back two more times and they don’t pick up at all. I then called one last and final time and the same lady answered and asked again for the order # and once again ask if this is for Seagoville. She asks me how she can help me and I tell her our order was supposed to be delivered Saturday and it is now Monday and she hasn’t received it yet. She then tells me the order is still at the shop. I ask her why the hell it would be at the shop when it was supposed that be delivered 2 days ago. She has no answer and tells me she will connect me to her manager. She then turns around and tells me she will forward this to her manager and he will call me back.
This company is a scam and a joke and the crazy part is we didn’t even set an order with them. We went through Winslow flowers and my mother called them to ask what’s going on and they said they have no order with our name. The lady on the phone told me that Justflowers somehow hacks into their line when they put someone on hold and forward it to their shop. I’ve never seen a business ran so portly and can’t believe they aren’t shut down after all these terrible reviews and experiences from people. My mother will be calling her bank to report this as fraud and I will be leaving a review on every possible site I can, so no one else goes through this. I am fuming and disgusted, I hope this company gets everything they deserve and more!!
We are writing to inform you that we have credited your account in full for your Mother’s Day order. This credit will post to your account within 1-4 business days. We are terribly sorry that we were unable to deliver your gift. If you have any questions please do not hesitate to contact us.
Thank you,
JUSTFLOWERS.COM800.716.7559
service@justflowers.com
I order flowers for mother who stays in USVI on thursday of last week for mother's day. My mother never got the flowers, I tried to call and there is no help at all. There was very rude, unprofessional people answering, now it is Monday and still no flowers, no help, but they took my $150.00... I am very upset with the service and would never use them again.
Latanya, we don't seem to have an order on file for you. Can you please provide your seven-digit order number?
Updated on 05/09/2022: Going on day three of the non delivery dilemma, and I've received a notice stating that they will now deliver on Tuesday. Three straight days of missed deliveries. Please don't use this company. Beyond frustrating! Next, the flowers will probably be wilted and useless.
Original Review: This was probably the worst experience with a floral company I've ever had. I ordered the flowers and plenty of time and was assured that my flowers would be delivered on saturday, the day before Mother's day. On Saturday I received an email saying that they did not deliver and would deliver the next business day. However, I also received a text simultaneously that apologized and assured me that they would be delivered on Mother's Day which was sunday.
On Sunday I then received an email and a text message saying that the flowers would not be delivered. I paid more than I would with my normal purveyor for these flowers, and this is totally unacceptable and such an important day. The emotional distress from them not being delivered was very high for both myself and the recipient. I've sent an email to the company demanding that they offer me some compensation for this total breakdown. I will never use these people again, and would advise that anyone else considering using them not do so. Read the reviews before you purchase online!
Stephen,
Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.
I wish I had read these reviews before I trusted “same day delivery for Mother’s Day” on their website. I just received a text message saying, “Rita, we apologize that we are unable to deliver your order #** to Sarah today and we have rescheduled it for Monday. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit smsu.io/rGsxm or check your email.” And when I clicked the link, their system didn’t recognize my email or order number, so I called, and it looped me into leaving a message (I’m not sure for who) and when I called again and selected the option to place a new order to get to a live person, she told me I had the wrong department and hung up on me!
She didn’t even apologize or care about the story I just told her. I’ve sent several emails since I got this text. I’ve not been able to reach anyone. I wish I had gone with a different company, now it’s too late because of this huge EMPTY promise of SAME DAY DELIVERY. It is not ok to mislead people like this. I want to cancel the order, but I’d rather my mom have late flowers than no flowers.
Rita we are writing to inform you that your order 9606745 to Sarah has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.
Sincerely,
JUSTFLOWERS.COM800.716.7559
Justflowers.com is a fraudulent company. They take great amount of money ($121.86 from me) for delivering a simple bouquet of flowers. They did not deliver on the date--let alone the time--to which they committed. They did not even deliver the next day. Their Customer Service is non-existent. They claim that they answer the telephone during certain hours, but in fact their computerized system leads you into a long, long hold and then hangs up rather than pass you through to an actual representative or someone who can take care of the problem. I called more than 20 times and got no help at all. I spent hours on hold. Do not use this company. The company should be disbarred from marketing to consumers.
Caroline, we are truly sorry your Mother's Day order 9591682 to Mary was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding.
We greatly appreciate your business,
To view our delivery policies please visit:JUSTFLOWERS.COM/cs_DeliveryInfo.asp
JUSTFLOWERS.COM800.290.5919
service@justflowers.com
Ordered flowers to be delivered for my daughter's 40th birthday. The flowers never arrived, the florist contacted my daughter, (even though instructed NOT to call, it was supposed to be a surprise) asked her if she would be home and when she told the she was at a doctors appt, they told her to "come pick up her flowers"! Two days later NO FLOWERS. I contacted customer service (very rude) and instructed them to cancel and refund the order since now (2 days later) my daugther still has not received her flowers. They told me they do not cancel or refund orders. WOW!!! I called my credit card company to dispute the charge and was told that is is quite common with JustFlowers... lesson learned, NEVER USE THIS COMPANY!!!! *my experience was with JustFlowers.com... (not ProFlowers as previously stated.)
Wendi,
It is the policy of some local florists to call before delivery to ensure that the recipient is home and in this case, the recipient was not home. Also, the recipient is the one who asked if she could pick up the arrangement since the weather hadn't been so good there in that part of Missouri.
We've since spoken with the recipient who confirmed that all of this information is correct. She has also confirmed that she is in possession of the arrangement.
-Just Flowers-
JustFlowers.com Company Information
- Company Name:
- JustFlowers.com
- Website:
- www.justflowers.com
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