JustFlowers.com

I sent sympathy flowers with 1 digit missing. My fault, I acknowledge but for the last 2 days despite spending hours on the phone and emailing I have not heard back from them. I have been unable to cancel or have the order resent. I will not be using this service again. Horrible customer service.

I order an arrangement for a funeral, was supposed to be delivered the same day. Well that didn't happen, the flowers arrived 3 days later. This company is very hard to contact, you can't inquire about an order online, and when you call, you're on hold forever, and mind you, I went from a $40 arrangement that costed me $75, totally ridiculous...WILL NEVER USE THIS COMPANY AGAIN!!! PROFLOWERS IS MY CHOICE FROM NOW ON, AND SHOULD BE EVERYONE ELSE'S!!!

I also only put ONE star because they don’t offer an option for ZERO!! First and foremost these people operate under multiple entities and will contact you under multiple entities! flowerdelivery.com is where I ordered and justflowers.com is the customer service entity that contacted me when I complained. The arrangement delivered was a sad misrepresentation of what was ordered. Unfortunately I couldn’t post photos, which would have made anyone disgusted with what transpired and the solution offered.

I own and operate a retail flower shop in a small town in Alabama. JustFlowers calls me repeatedly to fill their orders, and I refuse every single time. I've asked them to take me off of their call list, as I will never fill an order for them. But they persist. I can't block their number, as each time they call, it's from a different number. Their orders are usually way too cheap...wanting specific flowers that I don't have in stock. They call at 3 or 4pm and expect me to deliver on the same day (which is NOT going to happen). They've even called repeatedly on a Sunday, even though my voicemail states that I am closed on the weekend.

Order #**. I ordered a full flower basket with balloons, to be delivered to a friend in the hospital. I received a picture of what she received - it was NOT a full arrangement nor did it have any balloons. I sent the picture of what was received as well as what the website showed and I asked for an explanation and an appropriate refund. They requested pictures taken of all angles of the arrangement which I sent them (an inconvenient request as the patient can not get out of bed and no guests were permitted in the hospital due to covid restrictions).

I ordered flowers ($75+) on a Sunday afternoon to be delivered (expedited) to someone in a NC hospital. The flowers were never delivered. The company would not tell me the name of the local NC florist.

Oftentimes, these flowers are ordered by JustFlowers on Instacart- your flowers are shopped for by an (unknowingly) instacart shopper at a local grocery store; and dropped off at your address. The “photo proof of delivery” I've seen mentioned in responses is the photo the instacart shopper sends JustFlowers, or Felix; or whatever name they use. Not a cool practice.

We ordered flowers for a funeral but the flowers were never delivered. Supposedly they were delivered to the back of the church and left outside in the heat! No flowers were ever found. Not believing us, the church or the grieving family, JustFlowers called the grieving family and asked if the flowers were received. They said no. Still after all that they refuse to issue a credit. Do not buy from this company. I wish I could give them a negative rating.

Do not use this company, they promised the flowers to be delivered at the hotel the night before the funeral, never came. That night after 3 hours on the phone on hold they promised they would be at the gravesite, never happened. That afternoon they said they were going to deliver them to my father's house, he was in the ground that morning. I have never dealt with the worst company. My Union usually deals with 1 800 Flowers, and they are great. So much for ordering days ahead.

I ordered and selected several orchids in a vase to be delivered (and was charged $88.47), instead lilies delivered (even one day later) to my friend who was sensitive/allergic to it. When asked to correct the mistake, the company swapped lilies with just ONE orchid cut (after two days). How does this company justify the cost? $88.47 for just a single orchid cut. This is not fair, you should have charged me reasonably.

I ordered a floral delivery for a funeral. I was informed that the delivery had not been made and was asked for an alternate address, which I provided. The arrangement was delivered to a different family member instead of the address I requested. After numerous hours on the telephone with various agents and managers, with JustFlowers verifying the address I had requested and seeing that it was delivered to a different address, I was told that the most they could do is to credit my account $15 - I paid $118.47. Please do not waste your time and money with this company.

My order was # ** totalling $76.46 to be delivered May 21. No delivery was made - No follow up courtesy call or email to advise status of order. I never even received a confirmation email after I ordered. You cannot "EVER, EVER" reach an agent. You are redirected each time you call to leave a msg. I called. I emailed at least 4 times. Each time I inquire, the status changes & continues to push the delivery date & time out to the subsequent next day. That has taken place 4 times already. It is now May 25. They took my money. No floral arrangement. No callback. No email replies or responses. All I want is my money back. JUSTFLOWERS Order **. JUST FLOWERS??? MORE LIKE "JUST A SCAM"!!

Ordered flowers on 5/142021. Said they would be delivered on 5/15. Florist delivery person called me at the time when they were delivering, said could not find the address. I confirmed that they had the right address. Did not get a response back until the 19th that the flowers were not delivered because no one was home. I have had several flowers sent to people that were not home at the time. Never heard of that policy before.

Needed flowers in a rush for a family member's funeral. Every company I had called said they did not have the flowers I wanted but this company definitely stood up to the test. Delivery was exceptional and on time. Will definitely use them again.

This is the worst customer service I have ever received. Less than a 1 Star. I ordered a Mother's Day plant arrangement “Garden of Gifts Plant Basket” and received a cheaper Vase of flowerers. The flowers were already starting to wilt when delivered. I contacted via web site for 3 days trying to contact customer service, and then 5 days by e-mail. The voice messages were so garbled, I could not understand them. When I did get a person then put me on hold and then the line dropped off. Now they want to refund me $15 for a $135 bill. I will never order from these people again.

I hope I can see a positive resolution out of this. I placed three orders (**, **, and **). These were supposed to be delivered for Mother's Day. I have given it a week and they have not put me through to speak to a representative, have not answered my emails, have not responded online, have not DELIVERED any of the three arrangements, and still they have charged my card. I am working with MasterCard to get a refund and I was hoping to get arrangements to my Mothers even if they are late. Just Flowers/Flower Delivery dot com, what can you do for me and for the countless other I have seen online in the exact same boat?

I ordered two Mother’s Day bouquets to separate addresses and neither was received. I am now unable to track the orders or get anyone on the line. I want a full refund: my order numbers are: ** and **. What a terrible thing to do to someone on Mother’s Day. I do not recommend them, go to other reputable places like 1800 Flowers or Pro Flowers.

Horrible awful company. You can see that all customers give them one star and one star is too many for this trashy company. No service. Cannot get to customer service at all. Give email and order numbers. "No match" they say. This company should be shut down by criminal agencies. Took money for flowers and delivery and no money no flowers. This is since 05/08/2021. Today is 05/15/2021. I also filed complaint and wrote bad review BBB.

To preface my review, let me say that I have used countless online stores to order flowers over the past 20+ years. 1800flowers, ProFlowers, fromyouflowers, FTD, Amazon, local shops, etc. I have ordered hundreds of arrangements for business purposes and for personal occasions. Most have been on point, some just so so. But JustFlowers has proven to be the worst of all time, following my recent experience. I ordered mother's day flowers that were not delivered on May 9 as scheduled. I had to call multiple times just to get an update and was eventually advised that my flowers were scheduled for redelivery on May 10. Apparently, It's their policy to redeliver on the next business day. However, the flowers never arrived the next day, and once again I received zero updates.

My order was $165.00. To be delivered May 9 (Mother's Day). No delivery was made - No follow up courtesy call or email to advise status of order. You cannot reach an agent. You are redirected to leave a msg. I called. I emailed. Several times. It is now May 14. They took my money. No floral arrangement. No call back. No email response. All I want is my money back. JUSTFLOWERS Order **. JUST FLOWERS??? MORE LIKE JUST A SCAM.

I paid over $100 for a large beautiful premium bouquet pictured on their website, but what my mom received was about 8 roses. I was given the option for same day delivery on Saturday but it did not arrive that day. The updated delivery estimate said Monday. It did not arrive Monday, and instead came on Wednesday. My mom sent me a picture of the bouquet she received and I could not believe I paid as much as I did because they look nothing like the picture. It looks like a small sad bouquet worth not more than 30. When I call, customer service does not answer. I have the pictures to show you what I should have gotten versus what we actually were delivered. Order #**

I ordered a flower arrangement from JustFlowers.com for my mother on Mother's day. I used the JustFlowers.com site because they advertised same day service. The flowers were not just late - they never arrived at all. The company sent me a few emails saying that the flowers were on the way and then they said that they couldn't deliver the flowers at all. They have not refunded my money or even responded to my phone messages and emails. I have never had money stolen from me by a company in this way. Their website said that they have BBB certification so I thought I could trust them. How can a company be allowed to blatantly steal from people in this way?

I ordered a premium bouquet to be delivered on Sunday for Mother's Day. I chose JustFlowers because of the Sunday guarantee which never happened. I would get a text daily saying they would try again tomorrow. After endless phone calls they were delivered today on Thursday. The florist who provided the arrangement called and told me the delivery driver was lost and the proceeded to say the order just said gerbera daisies and they did not know what else to put in the arrangement. I paid $98 and change for what they sent. It had 4 daisies and looked like something you would buy at your local grocery store for $10. Save yourself the headache and stay far away from this company. How they are still in business in this day and age and after all these negative reviews is beyond me. Wish I did my research before ordering.

I placed an online order from JustFlowers.com for Mother’s Day to be delivered on Sunday, May 9th, 2021. It is now May 13th, 2021, and still no delivery. First, I never received a receipt for my delivery but got an alert from my bank that a charge was made to JustFlowers.com. Since May 9th, I receive a daily text message stating my Mother’s Day order is scheduled for redelivery on the next business day. Any questions, visit smsu.io/y8PKS or check your email. Yet again, I check my email and spam folder, and there’s no email from JustFlowers.com. They claim to have 24-hour customer service, but I have called every number listed on the JustFlowers.com website every day since May 9th and have left multiple voicemails with no callback. I have also emailed them every day with no response. I‘m hopeful maybe they will see this and reach out.

DO NOT USE THIS SERVICE!! HORRIBLE experience and the worst flower delivery service available. Where to begin... I placed an order on the 7th of May for flowers to be delivered on the 9th. Two days is more than enough time to get an arrangement together and ready for delivery. The 9th comes around and the flowers never arrived. I even waited until the next afternoon just to give them extra time to deliver since the 9th was Mother’s Day and was probably busy. It is now the 13th of May and the flowers still have not been delivered. I called and emailed and left messages multiple times for 5 days with NO RESPONSE!!!! What kind of company is this? There is zero communication with the customer and there is no way to reach anyone at the company. If my flowers were going to be delivered late (or not at all) someone from the company should have reached out with an update.

Aside from the ridiculous occurrence of me ordering flowers for MOTHER'S DAY, and the flowers NOT arriving until TUESDAY, their customer service could not be worse!!! They do not care, are not in any way empathetic and after you've spoken with someone to air your grievances, they just say they are going to call you back. And guess what, no call back. I will NEVER order from them again and will make sure anyone who wants flowers, never expects reliability from this place. I don't even want to call them a company because they hardly operate like one especially, one that cares even a little about having integrity.

UPDATED 5/22/2021: I am livid! Total rip off! Ordered flowers for delivery on Mother’s Day, and they never arrived. I never got a confirmation email so I had no order number. Took me one solid week to get ahold of anyone at the company. I was assured a full refund, but then got an email that said the flowers were delivered. Very suspicious! AND THE FLOWERS HAVE STILL NOT BEEN DELIVERED! I am now being told by this company that I am just plain out of luck. $125 down the drain!

5/8/2021, I ordered flowers for delivery on Mother's Day. My credit card was charged. They were never delivered. Customer Service said local shop delivered on 5/8. Not true. I was told by Customer Service they would not provide the local florist name. So, no flowers, no proof of delivery and no refund.

I made two orders on Saturday morning to have the flowers delivered for Mother's Day on Sunday. The first order arrived on Sunday for my mom. The second order wasn't delivered at all for my wife and nowhere to be seen. I checked if there's any errors in the address, there were none. Not only that, I was charged $128 on my credit card. I tried to email them and call them and no one is answering or responding to my messages. This is my first and last time ordering from this company. I had to use them as the company I usually order from were sold out. Save your money and order somewhere else, there are plenty of options. I made the wrong choice. No refund and no flowers.

Order # **. I placed an order for mother's day flowers for my wife. I done the order on 5/7/21 to be delivered on Saturday the 8th. I haven't seen the flowers yet. I requested my money back. I got 1 email response saying they would check with the florist and see what happened, that was 3 days ago. Can't get a response now. I just want my $89 back.