eBay Reviews

And what happens when you try to contact their legal department to file a formal complaint about their ridiculous fees? Nothing, absolutely nothing because nobody has any way of reaching the giant's (I'm referring to eBay) legal department, which I'm sure they have one, if they didn't, they wouldn't be able to get away with ripping people off legally by charging fees for every little thing. I can live with paying a few cents to eBay for listing my item and letting me keep the fair remuneration for my work of selling it on their site, that part is fair, what is not fair is that eBay and PayPal have only one owner and that owner is keeping an average of 11% of the money that is used on every eBay transaction, which when you add it up, turns out to be millions a day. That is definitely not fair because buyers and sellers are the ones keeping eBay alive and all we're getting is a shut door when we try to file a complaint.

Obviously, the fees are not negotiable and taken out automatically by PayPal, which in turns it's the same eBay. I hope our voices can be heard somewhere and I hope there's something we can do to have eBay lower their humongous profits and give us sellers and buyers a break. I've only sold two items on eBay and I'm regretting every time I did as I got taken by eBay and PayPal twice already. I wish we had a good competitor to eBay with reasonable fees so I can post my items there instead of making eBay's pockets fatter.

After calling me stupid-- I am not a stupid person. I am 73 years old and this was the first time ordering from the internet and it will be the last. He also said, "As stupid as you are, it is a wonder you are not asking for the bottle of Crown Royal too." I complained to PayPal and to Scott ***. Now, I am asking you to help me. All I want is what I ordered or my money back. What good is a bottle cap without the bottle holder that was shown in the picture. I have an open case, #PP-001-138-452-192 with PayPal. They said they would talk to Scott *** but he is so rude and nasty to me.

I waited and waited, no reply. I logged off sometime later, frustrated. On 11/28/2010, I logged on again then logged off frustrated again.

I have called and explained for over two weeks that I was the person accessing the account and listing the products. I told them to check my account history to verify that for almost a year I was selling the same stuff, but I had no help. Because of my listings being removed (80-100 listings where active at that time), PayPal suspended my account and returned all my funds to customers, even to the ones I had sent the products to. I have e-mailed PayPal more then 10 times and each time I was told to contact them by phone because they can't answer by e-mail. When I was calling them, they where saying that they'll send me an e-mail about it. I have received e-mail from customer service persons that couldn't even spell or understand English. I have them saved all for who wants to see how professional they really are.

I only have managed to recover 50 GBP from over 1000 I was having in my account at the time. I lost absolutely everything and it ruined my business. At the moment, I was forced to sell my car in order to literally survive.

After bidding on, and winning a supposed "professional" gemological refractometer from Airflow142000, Dongliang **, al known as, Robert 8*, ** Torrance, CA 90503, described as new, never been used, includes a 2 year warranty, and then receiving something else other than what was pictured altogether, an old, broken down, loose battery compartment, all around non-functioning refractometer, without the 2 year warranty. I requested for my money back. The seller said no shipping charges would be refunded on his sales page. Realizing this and the audacity of this fraudulent sale/auction, I filed a complaint with eBay, and later followed up and sent eBay a copy of my shipping/request for all costs email to seller Airflow14200.

My email to the seller said that, "the Item was shipped from Postnet today, shipped via USPS Priority, with tracking number 9101969010386700077275. The shipping costs were $9.76. eBay doesn't allow me to send you a copy of the receipt. Please let me know how I can get a copy of it to you. I am asking that all shipping, to and from you, be returned to me as well. When the wrong item is sent, or an item is not as described, inducing higher bids, it is wrong and unfair to charge the buyer/customer any fees. That would make the buyer/customer a victim.

Please return all my costs relating to this faulty sale". I received no response to this email from the seller, and upon receipt of tracking delivery information by eBay, they sent me an email saying, "thanks for shipping your item back to the seller. According to tracking information, the item you returned has been delivered. The seller will send you a full refund of $79.95 by Nov 18, 2010. The refund includes the purchase price plus original shipping. When you receive your refund, please close this case in the Resolution Center. You can view the details of this case in the Resolution Center".

eBay does not acknowledge my email or discussion regarding my loss, in return ofmy shipping cost loss, and lacks concern any kind fo this type of fraud, and loss to customers on their auction site. Why would they? If Ebay loses the criminal seller, how are they going to make their percentage of any of their criminal sales? There was no reprimand for these fraudulent actions and sale. This seller, Airflow142000, has not had interrupted service on eBay of any kind or length, or any other reprimand for this so very clear fraud! He is free to turn around, and try to sell the returned garbage to someone else now.

eBay is just as big of a criminal, as the fraudulent sellers they support, when they do not ensure their buyers' safety, and refuse to properly handle fraudulent sellers. How fair is it to fraudulently lead someone into believing they are buying a product, by falsifying information to induce your bid or purchase, not produce the item, and then leave you holding a loss for return shipping in any amount? It adds up! Okay, so I am an idiot for using eBay, but you don't have to be. Here is why I am. This is not the first time this has happened to me. I used to purchase gemstones through eBay. Many came to be, and tested out as glass, or something other than what they were described, which descriptions are made to induce higher bids, like claiming a fluorite gemstone was Paraiba Tourmaline.

The bids are hundreds of dollars in difference to value, and shipping is $10.00 to $18.00 to return a gemstone overseas, where most gemstones come from. I have closed my eBay account before for two years, because of this constant loss in shipping, until I recently received an email from eBay stating that they will guarantee shipping costs will be returned in future orders. The wording was just enough to get you sparked up, or believing them, a manipulation of words to reel you in, but omitting that they will only get shipping paid to the seller returned, and did not detail that your return shipping costs will not be requested or required to be returned by the seller.

I hope these complaints get out, and people take heed. If we, as consumers, use these fraudulent companies, they succeed and we continue to fail more, and more, and more. If we wake up, put our foot down, stop using eBay and other fraudulent Internet selling sites, until they work to earn their income, protect the buyers and sellers properly, they will have to change their dirty methods. This is my last eBay adventure ever. They cannot be trusted over their greed and manipulative emails. This was a $9.76 loss (providing I really get my money back from the seller), but aside from this, in the past, I have lost approximately $370.00 in return shipping costs in several fraudulent sales on eBay. When I realized that, I stopped using them. I am an idiot for believing in them, and that lousy email of theirs. Fraudulent sellers should instantly be banned, stopped, and prevented from continuing. What is eBay thinking? Of that almighty dollar? Guess what, it is yours. They essentially help these fraudulent sellers steal it from you, and they are okay with that. Are you?

eBay alerted me to the open case and asked me to respond. I did so, telling them the story and explained I had proof of shipment and proof of insurance. Without even asking any question nor requesting the proof, they refunded the customer. I had already withdrawn the money from PayPal so it resulted in a negative balance. I called a supervisor and again, they ruled in favor of the buyer. Now I had proof of shipment and this customer had no proof that the package didn't reach her. I have now read that eBay regularly screws sellers over, always supporting the buyer. What do they care? They got their fees out of you so giving back your share isn't a problem for them. Now I'll be losing my eBay account and PayPal account that I have had for 10 years because of this one incident. Sellers mean nothing but a means to get money to eBay.

At that time, the tire shop discovered all four rims were bent, having a large amount of run-out. I contacted the seller, Oscar ***** (eBay ID **) and received no reply. On Oct 28th, I opened a dispute case with eBay Customer Support and was told they sided with the seller and I had no relief. I was asking, at the time, for a replacement set of good wheels or a full refund. The rims, although used, were described by the seller as "Like new, 9.7 on a scale from 1 to 10". The following is an exact quote from the sellers description: "These have been inspected by a professional on a wheel balancer, have been found to be straight and true, with no bends or cracks, other than minor scratches as shown on the pictures."

Obviously, there is a major difference between the described condition and the true usability of the rims. The seller either deliberately lied or was intentionally misled by an employee. It is not possible for the rims to have been damaged in shipping or by the tire shop without noticeable scarring or damage to the rim. Only being 'curbed' or other damage while installed on a vehicle could cause such bending. On 30 Oct, I appealed the decision by eBay's 'Customer Support', but never received a reply other than the form message that said they would contact me with a decision in 48 to 72 hours.

I checked the item's tracking number & it showed that the item left the US on 10/7 & was currently in transit to its destination in Russia. More than a month had passed, which seems a little long, but I guess shipping something to Russia can take a long time. So I double-checked the "delivery estimate" that eBay provided to the buyer & at the time the item was sold, it was 11/26 - 12/01.

So I told the buyer to check the tracking number, & to look at the delivery estimate. It was only 11/06 so there were still 3 weeks left until the delivery could be considered late & be eligible for a refund, according to eBay's "Buyer Protection Program. " I also told the buyer that I would contact USPS by phone just to make sure there were no problems.

The USPS representative I spoke with said there was no problem, & that it's quite common for a package going to Russia to take 2 months or more. I explained all of this to the buyer. I sent 3 responses to him in the Resolution Center. The buyer never responded to me since he initiated the case. The whole point of opening a case in the Resolution Center is to provide a format in which buyer & seller communicate with each other in order to resolve any problems with a purchase.

After receiving no response from the buyer, I "escalated" the case to eBay customer support. By doing that, I gave eBay permission to review my case & make a judgement in favor or me or the buyer. I explained my case clearly, & pointed out that I wasn't at fault. I didn't violate any part of the rules contained in eBay's "Buyer Protection Program". The delivery estimate wouldn't expire for another 3 weeks, so I wasn't obligated to refund the buyer's payment at that time. If I would have refunded his money at that time, it was still possible that he would receive the item within the following 3 weeks.

It seemed like a clear-cut case to me. So after thoroughly explaining my case, I submitted my request to escalate the case to eBay customer support for them to review & make a judgement. 30 minutes after I submitted the request, I received a judgement from eBay. The judgement was in favor of the buyer, & $174 was immediately withdrawn from my bank account. I was quite shocked, so I immediately appealed this decision. I explained the case again, & begged them to please review the case again, & more thoroughly. Being frustrated, I decided to call eBay customer support to explain my case & to be able to deal with a representative from eBay. So I called their customer support number with the PIN# provided for my case. The PIN# is provided to ensure that I would speak to a representative quickly.

I was placed on hold for an estimated time of 5 minutes. 65 minutes later, I was finally able to speak to a human. He identified himself as Michael. He wouldn't provide any other information, such as his last name, extension, employee ID number, position at eBay, etc. He was the most rude gentleman I've ever dealt with. When he first started speaking, he admitted that he hadn't had time to review my appeal yet. So I explained my case verbally & when I finished, I asked him how it was possible that the judgement was made against me, since I didn't seem to be violating any eBay terms & conditions or any part of the eBay Buyer Protection Program.

His only response was that "it's taken way too long for the item to be delivered" even though eBay's own delivery estimate wouldn't expire for 3 more weeks! I repeated the delivery estimate numerous times to him, & his reply was "it's been too long already" & "you should've used a faster shipping method". The buyer was aware that I was using USPS International Priority Mail before he purchased the item from me; he agreed to that shipping method when he purchased the item. "Michael" refused to explain any further why/how he made a judgement in favor of the buyer in my case. He refused to respond to any of my inquiries & requests for an explanation. He threatened to disconnect my call after every question I asked him.

I asked to speak to his supervisor or anyone else that could be of any more help to me. He refused. Then after a few more attempts from me to reason with him, he disconnected the call. I have 377 sales on eBay with 100% positive feedback, & I've been a member since 2002, but I was treated like a thief & had the phone hung up in my face. It seems that eBay's Buyer Protection Program doesn't provide any protection or rights to the seller. It also seems like eBay doesn't even follow their own rules contained in that Protection Program. So now I've lost $174 & a lucky buyer in Russia will probably receive the item for free before the eBay delivery estimate expires 3 weeks from now. It's unacceptable to me, but it seems like I have no recourse.

I called the carrier, Verizon and they said there should be no problem activating the phone. I relayed this to the buyer and told her to try again. She contacted me again to tell me the phone could not be activated. I called Verizon again and discovered that she had activated the phone. When I informed her that Verizon had told me she indeed had activated the phone she then changed her reason for wanting a refund to say the phone did not work.The buyer contacted eBay and asked for a refund so eBay froze our PayPal account and ruled in favor of the buyer.

When we received the phone back, it was in perfect working order, as described. In the listing, we included that we would not accept refunds since cell phones can be part of scams. The buyer had 0 feedback with eBay and we have nine years buying and selling with eBay with perfect feedback. We lost time and shipping costs because of eBay's decision. How can eBay freeze your account? We completed our obligations and sold a phone as described just as we have been doing on eBay for nine years. We feel that eBay's decision to rule in favor of a 0 buyer who misrepresented their reason for a refund at our expense is completely wrong and we should be compensated for their error.

So many people we know will never use eBay because of these dumb rules for sellers. You know that turbo lister tells you how much to charge for shipping and the price often time is less than it actually costs! What about not having enough to cover shipping? This in turn makes it impossible to list these items at all. It's about time you sent my concern's to John Donahue, the president of eBay and not responded from what your screen tells you to say (copy and paste). Please don't send me a prepared answer, I am so sick of them. This is what happened to my account automatically: status cancelled on Oct 31, 2010; Bill term initiated date Oct 31, 2010; Billing limit $300,000.00 USD (per month) billing limit three hundred thousand dollars. You've got to be kidding and I am not laughing! You will find this in your profile at Paypal under automatic payments. If you need to, write me.

I emailed eBay to explain the circumstances and ask for human intervention, since the majority of the "monitoring" is performed by their computers that do not take into account legitimate reasons or circumstances of these types of matters. I have received no response. I was sent a generic response at the time my account was shut down, with no prior notice; nor is there anyone I can contact to speak with. I have a preponderance of evidence that shows my account was in good standing, despite eBay's lack of changing my account status.

I was supplied with a phone number and an email address of this captain. The phone number was a non working number in Lima Peru and the email address had a domain name with Google. I was later able to enlist the aid of the American Embassy in Lima. The senior counsel of the embassy discovered through records there was never a person of this name in the force, and there was no investigation concerning this matter. Michael was informed of this information but refused to allow me access to my store. Many attempts were made with the eBay CS to no avail. Eventually, I had to pay $5,000 to have my case heard by an arbitrator in Chicago and the arbitrator ruled eBay could do as they pleased because of the user agreement in place.

However, the arbitrator did not allow for employee misconduct that has taken place. Michael error when he accepted information from this spoof email as factual, which is a violation of eBay’s policy. It clearly states eBay will investigate and cooperate with authorities "when it receives request from a verified" source of law enforcement. At this point Michael should not have acted in any way on my account. The complaint came from a Google mail account. The Peruvian National Police informed the American Embassy, all correspondence would be from a domain of pnp.gob. I would like to be able to find a source that would allow me national attention about this situation

Seller wrote in return policy: return 7 days with money back. Which lead me think that is regular return. But it is not. It is impossible to return to China.

I opened eBay complaint case due to item significantly not as described. Weight is 10 pounds, not described 3 kg, 2 inch narrow than 4/4 size, not as described 4/4. I told eBay customer service that item is impossible to return because of USPS rejected oversize parcel. FedEx, UPS charge $ 744 shipping fee. eBay customer service did not help. They just asked me to return. Pay $744 to get refund $649? Ridiculous! eBay is big public company. They handle many international orders. They should warn me by words before I place order. If I know there is huge return shipping, I will not buy it. Seller is music instrument exporter. They should write down at return policy that return from USA will be rejected by USPS. Other courier charge huge cost. eBay and seller made mistakes. They should take their consequence to pay return shipping. eBay customer service provide me unworkable solution and warn me they will close case automatically within 10 days.

They just asked me to return, to pay $744 to get refund $649? This is ridiculous! eBay is a big public company. They handle many international orders. They should warn me by words before I place order. If I know there is huge return shipping , I will not buy it. Seller is music instrument exporter . They should write down at return policy that return from USA will be rejected by USPS. Other couriers charge huge cost. eBay and seller made mistakes. They should take their consequence to pay return shipping. eBay customer service provided me with unworkable solution and warn me they will close case automatically within 10 days.

I've been submitting requests for help from eBay since October 6th, but all I get are automatic responses that tell me they'll resolve the situation within 72 hours. That's a long 72 hours. It takes an act of God to try to find a contact # to call them. All I want is the $90 textbook I paid for. The case # eBay gave me was KMM33807599V34576L0KM. Please help me with this situation. Thank you!

As I continued to inspect the handbag, I noticed that the handbag had no tags (as seller posted at auction time). I also notice that the gold plating on the handles were wearing off (indicating that the handbag was not new). Another indication that the handbag was not new was there was a tear at the end of one of the leather straps (after a few uses the leather strap would break off). This handbag was used not new.

I sent a message to the seller about my disappointment of having purchased a used and smelly handbag. She did not reply and she indicated before the final of the auction that she did not accept returns. Well, I filed a complaint with eBay against this seller. Not only did this seller intentionally post a used item as new w/tags, she used a fake account to up the price (I did a little investigating and won't go into details about how I discovered she was using a fake account to increase the price).

Anyway, eBay informed me that the found the seller guilty and seller informed eBay she would refund all my money. Well, I sent back the package using signature confirmation (costing me $7.70 of my own personal money to return an item that was deceitfully posted). The seller received and signed for the package but she has failed to refund my money. I have sent numerous emails to eBay but they have ignored my complaints. I also spent over 3 hours waiting to get through eBay Customer Service via telephone. When I did finally get through, Customer Service said that I needed to contact the resolution center customer service via e-mail!

Can you believe that? I did what she said but my e-mails have been ignored and not returned. What I can't fathom is that eBay is advertising on their website about the buying protection that they offer all eBay buyers! Liars! Since I was not getting any results from eBay, I decided to file a complaint with PayPal. Well, PayPal cancelled my complaint due to the fact that my complaint against this seller is still open with eBay. I was livid! I emphasized to PayPal that I was not getting any response from eBay about a resolution to getting my refund. Do you think PayPal cared? Of course not!

eBay owns PayPal, so why should they go out of their way to assist me? Now this evil seller has my hard earned money and the used and smelly handbag that I sent bag. Just a note: Beware of seller Natalia2858. She is evil, mentally unstable, a liar, deceptive and unscrupulous. This evil witch is money hungry so don't buy from her!

As for eBay, I'll find a way to get my money back. I plan to go to the Federal Trade Commission to file a complaint against eBay and PayPal. My advice to everyone: Don't buy from eBay. eBay offers nothing but false promises. Also, they have the worst Customer Service that I have ever dealt with. I would love to see eBay fall off the face of this planet. The day eBay fails, I will be a day of celebration for all those who were ** by eBay and it's evil sellers.

After two weeks with the Farouk representative and much back and forth with Ebay, they finally gave me a reinstatement. Once again, everything was zipping along fine with a fair amount of bids. Two days before the end of my third auction of the very same now twice verified genuine authentic Chi, they again ended my auction stating that I was subject to verification by their Vero department. At this point through countless attempts to communicate with Ebay, I am livid at the way I have been treated. Their customer support is lousy and mostly automated stercoraceous garbage. They say you can contact them via phone, email, or chat. Chat usually takes several hours for anyone to answer and with no results in resolution, email is automated and worthless, the phone number listed tells you to go to their website.

As a service to people selling, Ebay does everything it can to prevent a legitimate sale of a legitimate item over and over. I had three months of wasted time, high blood pressure, mental anguish, and loss of sale.

When I refused to his blackmail, he left a negative feedback calling me slimy. This is where everyone can see. I called EBay on this matter to remove such a slanderous email caused by blackmail and they said to me they would not do it because they felt there were no company violations made on behalf of the buyer. Basically what they said was that you can extort money from people on Ebay by threatening bad feedback and slanderous remarks and if you do not pay that person then Ebay stands behind them because their company policies seem to allow for such illegal behavior.

After I sign on from eBay to PayPal to pay for an item, after payment I am on an eBay page. However, if I pull up PayPal it takes me to my list of payments made/received - signed into PayPal. The PayPal door needs to be logged off and secured after payment is made. I can't believe EBay and PayPal are not aware of this breach in security. Now it is 11 in queue with 14 minutes to go, but I am still submitting this. If they are so busy it takes over an hour to get to a customer service person, I highly doubt this major item would go anywhere. Maybe they will pay attention through this avenue.

They must be made aware of this. This isn't the first time I am identified this problem. It did the same thing a few weeks ago. I also tried calling in - got the same thing - would be over an hour wait. And since eBay owns PayPal, it doesn't make sense to call PayPal instead of eBay. Sorry eBay, I had to get this message out, and figured this would be the fastest and most effective way of doing so since I cannot get through to you in a reasonable amount of time. Over an hour is not.

I shipped the phone and the iPad. PayPal held my funds until every one got their item. eBay took $399 out of my bank account because they counted the bidders that won and did not pay with the bidders that did win as well as the bidder that was refunded. The bidder that won the phone put in a dispute three weeks after she got her phone and PayPal refunded her saying buyers have 45 days to return an item. Now that is crazy. Then they put my funds on hold for 180 days. Then the person who never even won anything that transaction was canceled and they sent him $680 out of my account. It’s like I just gave away an iPad. eBay took $399. Between the two buyers, she got $530. He got $680. I got $165. Stuck in PayPal. I gave a buyer an iPad for free. I lost a lot of money because they do not want to hear the seller say anything.

When I emailed about this, they rudely addressed the letter to the person who is suspended, insinuating I am lying about who I am even though I have had my account much longer than my roommates. eBay says they will "consider" reinstating my account once the blamed party pays up. I guess they expect the consumers to be their personal collection agents. These policies of theirs must be stopped.

Well, I work as a freelance graphic designer and my clients pay through PayPal so my work has ground to a halt since I can't use PayPal or shop on eBay.

I paid $1100 bucks and the thing came with a 2 inch long gouge/crack in the top and with the trim coming off the neck by the nut. EBay refused appeal to their so called buyer protection plan which is really a big seller protection plan - now we as honest people have to have the thing fixed and then advertise it giving the truth - why not just keep it? Because this 'sweetest sounding guitar in the world aside from being cracked sounds terrible compared even to a cheaper model made by the same manufacturer.

There is nothing to keep the seller from doing this to drive the amount of the money he receives up. He can see that by bidding less than eBay says he must to meet my max. bid (which he can see). He is assured that he can force me to pay more for the item. This seems unethical and should be illegal. eBay should not have accepted that bid as it was seriously under the amount they dictated the bid had to be to beat what I was willing to pay. Transaction took place Tuesday evening, 9/21/10.

I settled the charge with eBay again, over the phone, giving them my debit card number. PayPal filed the other charge as fraud and I canceled the card (that never should have existed in the first place). Two months later, in Sept, 2010, I begin to get calls from a strange number that keeps hanging up on me. I finally called the number back to find it is a collection agency; they never left a message or even attempted to let the phone ring long enough for me to get it. They claimed they were collecting $34 for eBay.

This is now the third time I am asked for this money. I was enraged! This was also the second time a debt collector had threatened my credit. In the meantime, I am in the middle of purchasing a home, and eBay is messing up my credit standing, keeping me out of a home!

I just gave the new collector my bank information again. I am very concerned that this is an attempt to completely rob me of my money.Of course, eBay is nowhere to be found in this. You can't effectively call or email them because they'll pass you to every customer service person in the world, then refuse to actually fix your problem.

I have a strong feeling that my credit will again be attacked for this same $34. I don't know why they have targeted me, but it is infuriating and has seriously hurt my ability to purchase a home. The constant attacks on my credit have kept me from getting an appropriate mortgage and purchasing my new home.

They have just limited me to earning $542. per week, based upon a 12-month review. What does this mean? It means that out of 1577 transactions, 32 people felt I shipped their item out too slow. In other words, in eBay's mind if you get below a 98% on your test in school, you fail. They are penalizing me, by saying that I can only list 75% of what I've been listing. Understand too, that my typical eBay selling drops drastically in the spring and summer months, when I do lots of outdoor selling and eBay is slow. They're doing this to me just before the holiday season? Why would they activate a new policy like this just before the holiday season? What are their true motivations? If my selling limitation is not lifted within the next month, it will create severe financial hardship. My monthly bills currently outweigh their financial limitations put on my earnings. Saying that operating at a 98% level is a failure, is flawed. They need to be stopped.

So basically unless you are willing to let PayPal ***** you, you can't use eBay for anything. So my first and last experience with eBay was a disaster and I'll certainly recommend that everyone I know and interact with stay well clear of this site, no matter how popular it might seem. The whole PayPal angle is really shady and seems reminiscent of the worst of the Russian mafia. Shame on the USA for tolerating such a bad business and shame on eBay for making it the only payment mechanism available.

Last week, 9/2/10, I won the auction and committed to pay to the seller's preference. PayPal Now begins the nightmare. As I was a proceeding with the normal format. Suddenly the format changed, and finding myself with a secondary party. Last week, the 2nd party was Channel Adviser and introducing additional terms, one to plant cookies in order to track my purchases preferences. I communicated with the seller and eBay that I would not follow the imposed procedure.

I Googled if Channel Advisor had a connection with eBay and it popped up with an actual window. I concluded that Channel Adviser is a silent partner and a new revenue scheme for eBay, tracking buyers outside purchases. When I had a business student's introduction to the law of contracts, the action becomes void when the rules are changed. I am 2 months away from 80, and have a solid credit history. The consequences are stress from the hounding and a solid credit history. My single request that you flag the issue to the general public. Thank you.

On the 24th Andre ** had not received the amp, and he demanded a refund. I reminded him that I had shipped the amp on the 13th, within the time frame my eBay page outlines. I provided him with a tracking number and information from the post office indicating that package was still in transit. I communicated that I was surprised that delivery was taking so long, but clearly it was out of my hands. Andre ** wrote back that he did not want the amp, and that if he received it he would return it to me. In spite of being able to see from the post office tracking information that the package had been shipped on the 13th, he insisted that I was not telling the truth.

Andre **opened a case with the eBay Resolution Center on the 24th; Case # **. The Resolution Center urged me to respond by August 31st. The next day, without allowing me time to respond to the case, eBay issued a refund to Andre **for the amount of $62.95. If a resolution representative had reviewed the communications between Andre ** and me, they would have seen that the amp was in transit, and that any delay in receipt was not caused by me. The amp was delivered to the customer on the 27th of August. Because of eBay’s rapid refund to Andre **, in spite of evidence that the order was in transit and due for delivery within a short time, my PayPal account was debited for $65.08. A fee of $2.13 cents was charged. I have not seen a fee for this type of transaction in the past.

In summary: Andre ** is now in possession of the amp he ordered, as well as a full refund. I, on the other hand, have no amp and $65.08 less in my PayPal account. EBay’s decision to side with the buyer and completely disregard my rights as a seller indicates a low level of professionalism. It is inconceivable to me that eBay would refund money to Andre ** without closely examining the details of the case, and without first insuring that my amp was returned to me. This is a clear of case of a buyer changing his mind after an auction. EBay’s actions indicate that they are willing to side with fickle buyers, and unwilling to support their sellers. The eBay commitment to good service should not be one sided. I want my merchandise returned to me in the condition in which it was shipped, and the amount of $65.08 credited to my PayPal account.

I put in a "dispute" and was refunded my money. But eBay still allows this seller to sell these same inauthentic jewelry items, listing them as .925 Sterling Silver, when in fact they are not.

Lo and behold, yesterday (24/08/10), Royal Mail confirmed that the item was delivered to buyer on 27/05/10 and he signed for it. Fraud. My stepdaughter contacted ebay.co.uk and was on phone for nearly 1 hour, only to be told that she must get in contact with eBay America as it was nothing to do with them (even though they received % for sale of goods) as the buyer was registered with eBay US. I think this is ** that this person has committed fraud and ebay.co.uk said that they cannot help even though they were willing to take their cut for the sale.

eBay allows a dishonest seller only because of the revenue they bring in. eBay is allowing a seller to charge high shipping stating they are in Washington State but are actually in Bulgaria. eBay was provided feedback multiple times by many users but does nothing. Buyers are charged high shipping due to international shipping, but say they are domestic in addition to long wait times for delivery.

Looking back, I should have smelled a fraud. The eBay representative advised me that shipping to a "non-account" address would cost me seller protection. Yet, in the very phone conversation whose purpose was compliance with seller protection policy, this same representative did not warn me that the shipping method chosen by the buyer would cost me seller protection. I do not think this buyer's shipping choice and strange shipping request were coincidental. This buyer has clearly defrauded me and PayPal will not do a thing about it.

eBay says she can return whenever she wants to & then still leave us bad feedback after we take it back! eBay is breaking its contracts with the sellers & reinforcing fraud and possibly money laundering. This needs to be put to a stop. We had items returned which weren't even close to what we sent, but there wasn't any recourse for us. This transaction is just one of many on eBay and it will cost us at least $123.00 plus the shipping. One interesting thing to note, the buyer's address was in Boston, Massachusetts, but when confirmed, the phone number for her that ebay gave us to contact her was in Connecticut!

Well, I emailed the buyer and told her the box was shipped and how long the USPS said it would take for her to receive it. Two days later, she left me a negative feedback saying I was a thief and stole her money and lied about shipping the horses. She filed a complaint with eBay and they found in her favor after a while. Well, I put the tracking number in the USPS tracking and there it was, day and time that the box was delivered. I was on the phone with eBay several times. I finally got someone with some brains who agreed that the box was received by the buyer, and I was refunded my money back.

Less than a month after that, I sold a phone and the seller sent me an email claiming the phone was damaged and didn't work (I was using it right up until the day before I shipped it out). She wanted her money back. I was on a plane from VA to CA at the time she sent the email. By the time I arrived in CA, she had already filed a complaint saying the item didn't work and that she sent me an email and I didn't respond. I told her and eBay that the phone was insured and that the buyer should file a claim with the USPS. The buyer had already started the claim process on line. I faxed her the copies of the insurance receipt.

eBay found for the buyer and held over $300 out of my account. They told me the seller is the person who is supposed to put the claim in and that the buyer had to ship the phone back to me. They told me I was to refund the money within three days of receiving the phone. I spoke with the USPS and was told a claim had already been put in for that receipt and that they issued a refund already. They also told me that the person receiving a damaged item is the person to put in the claim.

They do not want the damaged item shipped back to the shipper. They also told me they were having problems with claims because eBay was giving people the wrong info on filing insurance claims. It has been over a month now and I still do not have my money that eBay is holding. And I still have no phone. The reason being is that when you file a claim with the USPS, you have to turn the damaged item over to them. So, the buyer has her money from the USPS claim. The USPS has the phone and eBay has my money. Within this same time I was dealing with this with eBay, I had a claim against me filed on PayPal (owned by eBay) by a lady who claimed she didn't receive an item I shipped to her. I have it in all my auctions that I only ship to the US.

Well, this lady from Germany was the high bidder on my item, and I found this out after the auction ended. She emailed to ask what shipping would be to Germany. I told her I do not ship out of the US. She said she was willing to pay whatever the shipping was. So, I looked it up and the cheapest to Germany was $13 for a small envelope. I told her and she paid me through PayPal. I shipped the item through the USPS. I was told there was no delivery confirmation outside of the US, but that the customs number on the receipt could be tracked. But it wasn't always 100% once it left the US.

I shipped the item and held onto the receipt. So, when the claim was filed with PayPal, I went to the USPS site and put in the customs number. It showed the item was in NY and on its way. I sent this information to PayPal and the buyer. Even though it showed just where the item was, and that it was in transit, PayPal held the money from my account. I called and asked them why they were holding my money. I was told because the buyer put in a claim, that I couldn't get my money until I could prove the item was delivered. I received two different emails from the buyer on two different days telling me she received the item. These went through PayPal’s claim process site. Still, my money was being held.

After three calls to PayPal, they finally released my money. Now the real kicker and why I will no longer use PayPal or eBay or recommend them to anyone is that eBay got a hold of my debit card number from a purchase I made using my debit card on PayPal. And they helped themselves to my bank account. It put my account in an overdraft and they were never authorized to use that debit card or bank account. I had to close my bank account and open another one and get a new debit card.

There were many forms to fill out and the bank went after eBay. I was told by the bank I wasn't the first person who had a problem with eBay or PayPal getting into their accounts and taking money. I don't know what happened to the eBay of years gone by. I guess they have gotten so big that they don't care about their customers. If it wasn't for the sellers, there would be no eBay. Well, this is one seller who will no longer use eBay or PayPal. Be careful if you continue to use either of these companies, as they will rip you off left and right.

I purchased two and paid $13.96 instead of $7.98 as advertised. I will never buy another Ebay Daily Deal because I am being forced to use those ** checkouts instead of Paypal. Why can't Ebay just let buyers pay with Paypal?

She started sending me multiple email messages per day, each email getting nastier in content. I tried being helpful and contacted Pennsylvania Post Office to help locate package. Instead of thanking me, she became even more irate. I finally contacted PayPal and told them that I needed her to be refunded immediately in order to stop the harassing emails. The credit was processed.

She became even more enraged and demanded her package. Lastly, she left me negative feedback. I had perfect feedback until this woman came along. She was not justified to leave me negative feedback. I did not lose the package, and I gave her a refund. The funny thing was the package showed up at my door the next day. I made a typing error on the label.

I contacted eBay about the 18 email messages I received from her along with the 4 messages she sent to my personal email. I requested having the negative feedback removed. Oh yeah, I was on hold for over 1 hour. A non-English speaking girl just kept repeating that the buyer has the right to leave any feedback she wants. This woman called me a liar in the feedback. I, on the other hand, do not have the opportunity to leave the psycho her negative feedback.

If eBay allowed buyers to receive negative feedback and then let sellers put a block on buyers with negative feedback, we would avoid a lot of time wasted on the phone. eBay really needs to analyze their current feedback system. And I have decided that I am no longer going to sell on eBay. I will do just as well at local flea markets with my jewelry.

eBay, I hope that you read this and seriously consider treating your sellers with the respect we deserve. If we all stopped selling, how would that affect your bottom line?

I used the "Windows AnyTime Upgrade" method of upgrading to Windows 7 Professional. The installation was completed successfully and the product key was accepted. However, to my dismay much later, the operating system was improperly licensed following the install because the product I was sold was OEM software and for use only with another computer, not mine. The system ran fine for months until the Microsoft Windows Update feature automatically installed Microsoft Update #KB971033 months after I purchased the OS from Mr. ***. Microsoft began checking for validation of the operating system which is why it ran fine until then. Following the update, the operating system continued to fail validation with several Windows 7 features disabled until the system is properly licensed. There are about 1 in 5 installs failing in the world due to a number of issues (http://***).

I informed the eBay seller of the problem, requesting either a refund of the full purchase price following my return the DVD or to send a valid product key. After some resistance and unwillingness to cooperate, he offered to send a windows 7 Ultimate DVD with a new product key and a written claim that it is unused by anyone and should solve the problem. I returned the original software DVD to him and received another OEM software release DVD of Windows 7 Ultimate and a photocopy of the official licensing document provided by Microsoft. I performed the upgrade to Windows 7 Ultimate. Since the original Windows 7 Professional license was invalid, the upgrade to Windows 7 Ultimate was also rendered invalid.

The only way to properly license the operating system is to go online at Microsoft.com to purchase a Genuine Microsoft Software product key. The cost of a valid Windows 7 Professional license using this method is $150 (which would have been covered by the proceeds from a refund had the seller agreed to my refund request. However, because he falsely advertised the original sale, then misled me to upgrade to Microsoft's top-of-the-line Windows 7 product, assuring me that the upgrade and new product key would solve the problem, now the cost to license Windows 7 Ultimate is $200, exceeding the amount of any refund and thus costing me more money, time and aggravation.

When I confronted the Mr. B. regarding the inconvenience he has caused through his lack of integrity and character to fix the problem, finally he agreed to a full refund using Paypal (the original payment method) following my return of both software DVDs. He has had possession of the DVDs for over 1 month, my money for over 7 months making, and continues to make empty promises that he intends to issue the refund, although I have yet to see a credit to my paypal account.

Please beware, Mr. B. is a scamming low-life with nothing better to do than prey on others by falsely advertising, selling counterfeit or OEM software and then stealing money from others to live on. eBay members beware and do not do any business with this scammer! Loss of money, time and impacts to the computer affected. Lack of a valid Windows 7 license results in certain features being disabled. This is my personal and business computer that I depend on as a professional. Not having certain automatic updates from Microsoft subjects the computer to unnecessary risk.

PayPal and eBay ignored that I had a no return policy to my listing also. They proceeded to give her a refund even though she lied about the item's condition. My 100% rating was ruined. Also, the hammered me with lies on my feedback field.

PayPal and eBay did nothing to help me as a seller. Because this buyer said she won her claim in public, now, a second buyer that had purchased an item from me a month ago is now trying to follow in her foot steps. This is ridiculous, a month from now and PayPal is accepting a claim on this!

Now I have escalated the dispute. This second liar said, she tried to contact me several times about the item and she never did. Now, my PayPal account is negative as they put a hold on the funds to review the case. I am sure that she will also bash me on my feedback to just to back up her story. I have had it with eBay and PayPal!

They do nothing to protect us, sellers. However, they sure love to receive our seller fees. I am cancelling my account with them.

1.) You insisted that we had to state shipping charges on each listing. This is impossible since we have shipped all over the world and buyers have a choice of how they want their items shipped. You refused to even acknowledge my repeated protests at this ridiculous policy. 2.) Your stupid policy above required us to say, "No shipping, but local pick-up only." This cost us sales, despite our trying to state in the description of each listing that we would ship anywhere and asking buyers to indicate their location and we would then respond with a shipping cost be it to Australia, Sweden, Holland, UK, USA, etc. 3.) Ebay consistently refuses to acknowledge criticisms.

4.) Ebay refuses to acknowledge that some buyers are bad news by disallowing negative feedback for buyers. 5.) Ebay refuses to acknowledge complaints made about its systems, policies and generally acts in a high-handed manner as though it can do no wrong. 6.) Ebay dishonestly withholds buyer payments despite our excellent record. This was the final straw! 7.) Ebay refuses to acknowledge complaints made about a devious buyer who refuses to supply his correct address, after eBay and PayPal gave us conflicting addresses for this buyer.

8.) This buyer was abusive, accusing us of running "a Nigerian scam" and refused to confirm his correct address. Ebay refused to even acknowledge our report. We could not ship to an unconfirmed address, and therefore, refunded his money which you, eBay, were holding onto, and we had no alternative but to cancel the transaction. Had we shipped the item, despite not receiving our payment, we stood the chance of losing both the $255 item and our money. 9.) Ebay staff are totally robotic and unhelpful and your resolution process is stilted and almost impossible to navigate. You simply do not allow us to state the problems we are having clearly and simply. 10.) Ebay avoids phone contact and the "Contact us" facility is a disaster.

We could go on and on, but the above summarizes our total dissatisfaction with eBay. In the light of previous unsatisfactory experience, we doubt that you will listen to the above criticisms and do anything to correct them.

I've asked for the manager to call me, and they keep avoiding the question. I'm at my wits’ end. I want perfect rings but feel like they are taking advantage of the situation as I am from Australia and paid a lower price through the auction bid on eBay. Postage costs me $100 AUS from here so that is $200 I have spent all up in postage which they said they would refund and have not. They emailed me and told me if I wanted a better quality set but I am to pay $200 US for a better set that they would rebuild.

I feel like it’s just a big scam to get more money! I have spent that in postage which they haven't refunded and I have now told them to upgrade for free or give me my money back but they won't. One of their emails came back said that I can get what I paid for. Regardless if they put the item up for auction on eBay, the item should be of good quality. What does an overseas buyer have to do to get what they want? I have asked for a refund or even an exchange but they keep avoiding those questions too. There are other people who live in America who have had the same problem via eBay. Something needs to be done about this to ensure that happy customers keep returning, not outing their business. I know for sure, I will not be buying from America again. Sorry.

After contacting eBay, I was instructed there are additional conditions that were not mentioned and were only disclosed 'post facto' creating a false sense of protection which did not exist. All conditions of the original policy were followed; such as but not limited to: promptly responding to any inquiry, promptly shipping the package with a trackable shipping method.

All conditions of the policy were followed but eBay will not enforce the policy and insists there were other conditions not mentioned that were not met. Several attempts were made to contact eBay and PayPal regarding this issue, all resulted in additional conditions that were not mentioned on the policy; such conditions that were not mentioned are: the item must reach its destination, the item must be insured (and claim must then be made to the carrier-USPS).

All attempts for a resolution and or reaching an amicable agreement were futile. eBay also took a sales commission on this transaction which was thought to cover such incidents. Resolution sought: I would like eBay to remove the credit hold of $320.50 from my account. I would like eBay to change and clarify the seller protection policy on their website so no future misunderstanding can occur with future transactions.

Now, eBay is punishing me for the negative rating and is blocking any notifications of being outbid on items I am now trying to buy. Does Meg Whitman, know or care how her business is being run or will she do the same for the citizens of CA?

eBay not only collects big money from each power sport this company sells but they get paid another $100.00 for removing each negative feedback left by each victim. I was not even allowed to post my negative feedback! Had I been able to read these feedback I definitely would not have bought their crap! This is supposed to be left there for the protection of the consumer. With so many complaints from all sorts of people, you would think eBay would not let them sell anymore on their site but no. It's all about the money! This is fraud and deceit and needs stopped. eBay is giving this criminal a license to steal and thus far it has been all legal. As far as I am concerned eBay are thieves too!

If you are interested, go to these websites and type in 4seasonspowersports or brunospowersports or Google those names and see just how many victims there are, dating back as far as 08'! Thanks for your time!

"Dear Hubert,

Thank you for contacting eBay in regard to item **. I understand it can be very frustrating to have to open case in the Resolution Center to get a problem resolved, but I appreciate your willingness to work to resolve this situation. We understand you wanted the item and still haven't received it. When the case was opened, we did our best to communicate with the seller to try to get them to get the item to you. In the end, they couldn't get it to you in time. We had to fall back on the refund as we have no way of physically "forcing" the seller to send you the item. Ideally, we would have loved to get you your item. I hope that a refund will suffice given the circumstance. One great thing about eBay is that there are nearly 100 million active users and I’m hopeful and confident that you will be able to find the same or a very similar item for around the same price.

"In addition, we encourage you to leave the seller appropriate feedback. Don't worry about getting negative feedback from the seller because sellers can only leave positive feedback for buyers or no feedback at all. Finally, please make sure that the email address on your eBay account is added and confirmed on your PayPal account to ensure you receive your refund quickly.

Here are the steps to confirm your email address with your PayPal account: 1. Log into your PayPal account at paypal.com. 2. Hover over the "Profile" link under the "My Account" tab. 3. Click on "Add or Edit Email" from the drop-down menu. 4. Select your email address and click "Confirm". 5. Check your personal email for an email from PayPal. 6. Open the email and follow the instructions to confirm your email address.

Thank you for being a valuable member of the eBay community! We truly appreciate you on our site.

eBay Customer Support”

Additional message: Thanks for nothing, eBay! I had a good deal on my hand and you let the seller get away with this? Shame on you! Never buy from eBay! They don't care about consumer rights! They just refund the money and they think that makes everything good. Please make this case known so other people know what eBay is really worth! Thanks!

As a matter of fact, the manual was for a Biswift Qx-04-05C, Qx-04-05A, which is Chinese made. He stated the manual was for 5 different models. When I questioned him on whether or not the scooter was a Biswift, he stated he was under no obligation to list the model for the scooter, that it was an internal part number. If you're confused, it is because that is exactly where the seller wants his buyer. eBay sided with the seller, and as I have found out eBay has numerous complaints against them.

The seller can apparently advertise a Ford, and sell you a Honda if he wants to, and so can any other seller from what I've read. I will never purchase from eBay again, nor would I recommend anyone to, and would advise them not to. Prices from well known businesses with good consumer policies, practices, and politeness are very competitive. Unfortunately, because this purchase was for a mobility device, due to disability, I had to purchase another scooter. I am out the money spent on this unsafe and poor quality scooter, plus what had to be spent on another scooter elsewhere.

This is an unethical practice by eBay. It is my contention that they should not be able to charge commission on money that was not retained by the seller. Now, I am out the cost of shipping ($40.00) and the $9.00 charged by eBay. A total of $49.00. More worrisome is eBay's practice of collecting money on money that was never made.

When I contacted eBay about the problem, they wanted me to bother the customer for the handling charge. I told them that this was not the customer's problem and I was not going to try to charge them for it. I think that eBay should be compensating for this because they did not provide a service that they said they were providing. I do not even care so much about the $3.00. It is the principle of the matter that is the issue. I spent over an hour trying to talk some reason into the representatives that I spoke to after I found this mistake had been made. They were "apologetic", but offered no satisfaction and it took way too long to get them to give me an address that I could send a complaint letter too. By the way, I could not find that information anywhere on the site.

I have a list of over 200 sellers, who in my opinion are members of the Chinese crime syndicate, who are still peddling their crap on us with impunity even after dozens of complaints from me about each and every scamming seller. A fresh item is a seller listed as Shanshanlai, dumping rubbish rings listed as "14K Solid Gold sparkling white diamond aureate ring, 100% 14k Solid Gold 100% Satisfaction Guarantee. Brand New and Handmade by Master Jewellers, Item is fine polished, Metal, Solid 14k Yellow Gold (14K Stamped). In violation of international law against stamping metal 14k...."You" (sic) can easily be resized by your local jeweler. Main stone: ruby 2.65ct red, very good clarity and color. Accent stone: Diamonds carat 0.22 round brilliant clarity SI-1, Color: G-H-I. Estimated retail value $2999. Price? Buy it now: $18.88 with free shipping."

Now this *** has already sold 11 rings and I am unable to reach the buyers because eBay and PayPal will not allow me access to the victims. I reported this seller to eBay but it may take up to 14k days before any action is taken. I have helped hundreds of buyers to recover their losses, but again the nice people at eBay and PayPal do not appreciate my efforts. Perhaps, it may interfere with their bloated profit margin.

Next, I spent another fifteen minutes trying to find out how to email them. You cannot email eBay without a pin which takes another ten minutes of wandering in the maze. Once you get the Pin, you can expend your time and effort carefully explaining the situation. After a day or two, I got an answer saying I had to phone in if I wanted an answer. After asking me to explain the problem in detail, my message id was not even read, just dismissed with a form letter to phone in. I tried to phone. That took another fifteen minutes of wandering the redundant online maze to get a pin. I phoned. I entered the pin. I was placed in a infuriating redundant maze which offered no solution and no human.

After another fifteen minutes, I tried pressing the 0 repeatedly until the maze ended. I was placed on hold more or less permanently. After several tries at various times and days, all I could find out was that Ebay was unusually busy all the time and would never speak to me or solve my problem. Ebay exists only to take 10 to 14 percentage of sales before turning us over to PayPal to be relieved of another 4%.

It just so happened that I was at work reviewing a project, especially at the so-called time I signed for the coin. After the "7-day review period," eBay ruled in favor of the seller. Ironically, eBay sent me an email on April 14, 2010 (the very next day) saying "the item has just been shipped." I got a notice from the post office on April 23, indicating there were two packages I needed to sign for.

On Friday, April 24, 2010, I went to the post office, and guess what, lo and behold, there was the coin I supposedly received on April 8, 2010. According to the seller, I have a three-day grace period in which I can return the item. The eBay brain-dead told me not to worry and to contact the seller and wait three days, then start the dispute case and that I am "covered" by the "eBay buyer protection program."

I asked for written guarantees or documents that confirm what I was told. There was a lot of hesitation and reluctance to provide me with that information. After some time, he referred me to the text discussing the buyer protection program. When reading the text, I realized it's nothing more than a seller protection program. Their "recommended / highly rated sellers" bring a lot of cash to eBay, so I suspect they will rule in favor of the seller again. I hope that is not the case. To be considered a "recommended / highly rated seller," a person need only bring in $3,000 a year.

The seller re listed the item at three hundred dollars more than the original listing and it appears today, sold the item for $200 more. I made numerous attempts to get eBay to stop the re listing, not allow the seller to profit from breaking the rules, and just plain enforce their own policy in the face of blatant violation, but to no effect. For all the many responses I received from customer service promising action, they didn't take down the sellers re listing or take any action to ensure a properly entered transaction was enforced.

Apparently, anything goes at eBay and rules, policy, honest dealing, and enforcement of the most basic standards necessary to ensure a viable market place just don't exist there. Their response? Give the seller negative feedback. I'm through with them. Between the misrepresented worthless junk in their listings, never-ending fees, and eBay refusing to enforce their own most basic rules. There's no fun in it, let alone profit.

I lost the value of the item, which may (or may not) have been a few hundred more than I paid. But mostly, I feel cheated and abused by a dishonest marketplace that promises fairness in their stated policies but allows those policies to be broken with impunity by "Power Sellers".

I did not violate their policies, as I looked at each one by one. I've written many letters (politely), with no avail, other than form letters (some of them repeated word by word). Wrongful accusation, suspension, without a platform to defend one's innocence is wrong. Economic losses, and my reputation that I've built in 10 years ruined.

Complaint #1 (eBay forcing us to use PayPal as the only means of collecting money from our auctions). If you sell on eBay you know we always have had multiple choices in collecting money for auctions. PayPal has always been an option; we were also able to use our own merchant services, request money orders, use Western Union Bill pay, Bid pay and many other forms of payment. Try to list now and you will find the only feasible way to collect payments for eBay auctions now is PayPal. This is not because PayPal is so great but because eBay has changed their policies and we are now pressured to use PayPal. Is this not an antitrust matter?

Complaint # 2 (Feedback on eBay). We, as sellers can no longer leave feedback. I once sold a laptop to a man in California. He contacted PayPal and told them he was not satisfied with the laptop and that I had misrepresented the item on eBay. PayPal found in his favor and as soon as he sent tracking info to PayPal on the return of the laptop PayPal took the money from my account and refunded this scammer. When I received the package there were blocks of wood in the box not my laptop. PayPal placed the burden of proof on me and being I did not open the package in front of the UPS driver, they done nothing. I lost my money and my laptop. The jerk even had the nerve to list bad feedback on me to make him look good.

Complaint # 3 (PayPal rolling reserve) PayPal now holds 10% of everything that comes through my account with them for 60 days. Now eBay is charging about 6% you make maybe 10% profit on the sale then PayPal holds 10% for 60 days. This means sellers are left with a - 6% profit loss for 60 days. The only ones who can handle this are the huge sellers and guess what? News flash! They are reviewed differently, then the smaller seller and they do not have as much held in rolling reserve nor are their funds held as long. I know this because I know Power sellers. So we are at a loss right out the gate if we use eBay and PayPal.

I called PayPal to voice my concern and a "Roger" who claimed to be a Sr rep. told me in a very nasty and arrogant voice that I could leave eBay and PayPal if I wanted but they didn't care because I would be back. He also told me his supervisors name was Lorie but that he had the power to tell me I could not speak with her. Later I called back and spoke with a Patrick whom forwarded me to Mike, Mike was very nice once he knew he was being recorded and he promised that the loss prevention division would contact me within four hours. He also informed me that there was no way I could call that division direct, they would have to call me. I am reporting all this to the Missouri State Attorney Generals office and they want the physical address for PayPal. Guess what? It is not listed on the web site and none of their reps will let you have it.

I plan on closing my accounts with both eBay and PayPal and going with eBid and Google Payments soon. It is apparent that eBay no longer wants the small sellers around. As a result of eBay/PayPal policies in listing fees and PayPal holding 10% for 60 days, I have to carry a 6% profit loss for that time period. That 6% has to be pulled from money intended to pay other bills. The buyer has my product, eBay and PayPal have their money and I have a rolling loss due to PayPal's rolling reserve. PayPal told me (recorded) thanks Mike, that "eBay's guaranteed buyers protection" is why there is now a "Rolling Reserve" at PayPal. They want the two companies to be looked at as different companies when it is convenient.

When the sofa arrived I was horrified to discover that the color was reddish orange and immediately contacted the seller who admitted fault. He said he "called the warehouse and asked about the color rather than actually checking it himself". He promised to 'make it right' and I waited. The next day my husband and I went to move one of the pieces of this section to another arrangement. When he went to push the sofa he was stabbed in the finger by a nail that had come through the leather from the inside of the sofa. We discovered that it had torn the sofa and shredded the back of the cushion that rested against that part of the back. I called Oleg at LA furniture again and told him about the defect and the damage done by the defect. One of his managers actually accused me of having stuck the nail inside the sofa because I didn't like the color. Again Oleg assured me that he would contact the manufacturer and 'make it right'.

Having exhausted my patience I contacted eBay buyer protection. The first thing I received there was a note telling me that if I chose to return the sofa for a refund that I was responsible for the freight shipping (495 dollars worth). So returning the sofa meant I was automatically out $500! I think that outrageous. Did I feel protected? No! Can anyone afford to just toss out $500? I doubt it!

Even if they sent a replacement that means I spent $2400 for the sofa, not the amount I agreed to pay in the first place. So sending it back wasn't an option. So I waited, and waited, and waited. After a few days, I received a $200 refund from LA Furniture. So, apparently the difference in price between a new high quality leather sofa (correct color) and a torn leather sofa with a shredded cushion and that is the wrong color is $200!

Naturally I went on and left negative feedback! I stated in my feedback the eBay buyer protection would not help! Guess what? Ebay, who had waited days to even give me that sham of a refund, immediately removed my feedback because apparently you are not supposed to tell people that eBay's buyer protection won't protect them.That's a secret and eBay makes sure it stays that way!

Now the hole is about as big as a quarter. It tears if anyone sits on it ,so I will have to pay to have it repaired or it will get bigger still. The cushion will have to be remade. From calls I've made it is going to cost between $200-350 to repair. So, for 1900 + dollars I will, after considerable legwork, have a repaired leather sofa that is the wrong color and will have to repaint my living room to keep it from clashing at the cost of over 200 more dollars.

Total cost? Well, over $2000. End result, a firm belief that Ebay will protect their scamming sellers because that's who pays them. They will even become an accomplice to the fraud if you try to warn others from being conned! And LA furniture thinks that if you send them money, they can send you any defective piece they happen to have lying around even if it's the wrong color, and you're stuck with it. And since they get away with it and eBay removes any warning placed by buyers, they will continue to do so. But don't you worry, they'll pay eBay the required listing fees! And we all know that those fees are what eBay really cares about!

I was a bit annoyed after having emailed the seller and trying to organize when I could make the payment for the item and having recieved no response from this seller, then to find that I can no longer use my account and also can no longer purchase the required item, which will now cost me well over $1000 to purchase the item somewhere else, which I can't really afford being a single mum and me needing this part to fix my car so that it could be used again.

First, I must explain I ship the USPS 1st class mail international, the cheapest way for both seller and buyer/customer...I mean, who wants to pay $25-$35 for shipping USPS Priority/Express/UPS/FedEx for items under $20? Even if it has delivery tracking number? It doesn't make sense to pay more on shipping than the actual item.

The first time I've had a bad experience with an eBayer from outside the USA, it was a customer from Italy. He e-mailed me, "I'm gonna make trouble for you with eBay if you don't send me again. " Threatening negative feedback is a common tactic to extract money (or items) from USA Sellers, I later learned.

According to eBay/PayPal, I had 2 choices. 1) Talk to the customer and work out an arrangement solution..haaha 2) Give him his money back, unless I had delivery tracking number to prove the Italian customer received the item to his address in Italy. I shipped it USPS 1st class mail international (standard international shipping; no delivery tracking), so I could not provide proof. I had more of the same items for sale, so I told the customer I'll re-ship the item to him. And after doing so, just out of curiosity, I looked at his feedback....he bought similar vintage accessories from other USA Sellers.

So, I contacted 3 of the USA Sellers on his feedback, and yes, they told me the same thing...It happened to them as well - the Italian eBayer told them he didn't get his item, so they either gave him his money back or re-shipped the item to him....that ** knew he could get away with extracting free stuff from USA eBayers. So he did it again and again and again. And last I checked, he's still an active member of eBay, with a 100% positive feedback (because nobody can leave negative feed backs to customers....negative feed backs can only be left for sellers).

So this kind of thing happened again and again with eBay buyers/customers from Brazil, Latvia, Argentina, and Italy, and Croatia, and Turkey. And I've lost money each time, because there was no proof of delivery shipping USPS 1st class mail international (trust me, a receipt from the USA Post Office saying you paid $5.95 postage shipping to Brazil, does not mean a thing to eBay/PayPal, because it only shows you shipped the item; it doesn't show the eBay customer received the item). Frustration, frustration, frustation. You have proof from a USA government agency that you mailed out the item, but eBay/Paypal says no; that's not evidence because it doesn't prove the international eBay customer got it in Brazil, Latvia, Italy, or where ever).

Nowadays, though, eBay/Paypal will automatically deduct/take money from you (your PayPal account), immediately after a non-receipt/chargeback is filed from an eBay customer......Even if you have proof of delivery with a tracking number.

This just happened recently. An eBay customer from Turkey bought an item from me for about $165.00. Now, this item was over $100. So, $35 USPS Express Shipping was required. The eBay customer received the item on 2-27-10 to his address in Turkey. And I have the delivery tracking number as proof and additional paperwork. He filed a credit card chargeback via eBay/Paypal and, I've submitted all the paperwork proof of delivery, but that doesn't matter to eBay/PayPal.

The $200 I received from the eBay customer is on "temporary hold" on my Paypal account, meaning I can't use it, pending further investigation of the chargeback. And additionally, PayPal took out an extra $10 fee to "fight" the chargeback on "my behalf." Now, that's a laugh.

So be warned, if you're a Seller on eBay, and a buyer claims non-receipt of item or files chargeback, they (they-meaning eBay and PayPal who are the same one company) will take your money from you to cover the Buyer, but not you-the seller. So if you're a seller, be ready to be ** on a daily basis.

I stopped selling on eBay.

A week later, box arrives damaged. Press had been put into a flimsy cardboard box and broke though the box. Emailed seller and told them it had arrived damaged and I wanted to return it. Seller offered to pay for return shipping, but asked me to open it first to make sure it was damaged. When I sent him an email to confirm, he would handle return charges, he hemmed and hawed, then begged me to open it, saying it could not be damaged. It was. And because I opened it, I could not refuse the package and had to pay for shipping back. It would have cost $80 to ship it priority so I shipped it parcel post. Because i didn't have a tracking label (which you only get if you ship it priority,or use UPS), eBay decided against me. If merchandise is defective, buyer should not have to pay for the cost of return shipping, $240.00.

About a week later, he said he received the same item in and would send it to me. Well, he sent me a totally different server which is just plain gold color with no details and old-looking knobs. So I immediately called him and asked him about it. He said he would get the correct one in shortly and send it to me and pick this one up.

I have been calling and calling them for months now, and nothing. I talked to Susan, and she said she had no idea when the one I wanted would come. Then they ignored my calls or if Allen answered, he put me on hold then the phone hung up or they said they would call me back because they have to talk to Allen. And they never bothered.

My last call and also email sent to them yesterday, March 10, was asking them just to pick this wrong server up which is still sitting in my living room all wrapped up in cardboard and just to issue me a refund for the $1200 I paid through PayPal. But again, no response. Susan had offered me a discount of $200 if I just keep this one, but I honestly do not like it and just want my money back. She said it would be too much money for them to pick this wrong server up. I told her it was not my fault they sent me the wrong one and I should not have to be the one to just accept the wrong item and I should not be forced to keep it.

Then she said she needed to talk to Allen, but she kept telling me Allen was not in and she hadn't talked to him, so she didn't know when he would be back. Mimi is Allen's sister. Obviously, Susan nor Allen had ordered the right server, because yesterday, she told me that she was calling the manufacturer to see if they can send the one I want if they still have any. She wanted me to give her time, but I told her I have given everyone time and I got the runaround. They just wanted me to be quiet and keep the wrong server and keep the $1200.

I had to even go as far as to dial *67 before my number when I called them in order to make my number private, so they would answer not knowing it was me. Sofia said she would talk to Allen to try to help me. Again, I never heard back from her. Anna said she didn't want to get involved and would not give me Allen's last name. I have talked to Susan, Mimi, Sofia, Anna, and Allen so many times from this place, and no one has helped me. It only takes 5 minutes for someone to request a pick up and then just log on to PayPal to issue my refund. They just kept ignoring me or giving me the runaround. Please help me!

I went through all channels to fix, calling MSN, etc., etc., etc. for three months. Since I was operating a successful eBay business, it was a real handicap to keep up but I did. MSN could not find the problem, and I had Norton antivirus which tested clear, free from problems. By March, I noticed a strange thing with my eBay accounts. Items that were "paid" were switching to "unpaid," and as with all "unpaids," I notified buyers through eBay emails with no answers. Then those who bought more than one item appeared to pay for all and then took back payment on one! Really strange. I contacted eBay again and again via Live Help and got the runaround each time.

Meanwhile, my computer was still shutting down, few emails appeared, etc. On eBay, members cannot directly contact technical support. An email is sent which is never answered, except by a "canned" response. I did that many times, contacted various people at Live Help. It's very frustrating to run a business like this.

Finally, someone on Live Help happens to mention that yes, eBay knew there was a glitch/problem with accounts in PayPal changing status. They were working on it, and I should "just mail everything out, even if it looks like it isn't paid." No fix came. The emails between seller and buyer were cut off within eBay, so I began to receive numerous negative feedbacks for non-communication and not mailing out items paid for. eBay's Live Help indicated we would be helped by reversal of negative feedbacks, and luckily, I saved copies of the conversations as the negatives were never reversed. I think I got twelve.

When the problem was finally fixed, eBay did not clean up the mess left. So we had to go back and manually check for payments in PayPal, etc. eBay took a month to fix problem, and during this time, I did get an excellent MSN tech on phone who connected the computer problems with the eBay problem. They were one and the same. He found virus contamination and walked me through hours of fix ups.

Obviously, eBay had known this affected XP users, but ignored our problems for months and let us take the "bullet" for the problem and ignored us. My feedback went down to 99.5%. Thank goodness, not a bad score as I had thousands of feedbacks.

It gets worse. A month later, eBay decided to start a new feedback program which used only newer feedback and considers all neutral feedback as negative feedback. My feedback fell to 85%, and I was suspended. eBay was contacted and reminded that the negatives/neutrals were to be taken off for the virus contamination issue, but no one knew anything about it. And when eBay suspends a seller, it means total cutoff from accounts, customers, and total closure. So I was stuck and could not even contact a lot of the reps.

Within a short time, eBay realized it made a mistake and reversed its new feedback policy. My feedback went up to 99.5%, but I was still suspended. But even when I could get someone at eBay to listen, no one would help me. Just to let you know, I do not have another job; this is how I earn my living.

After months, I was reinstated. How? I don't even know, and I quickly geared up to earn Christmas money. (I believe a 30- or 60-day review reinstated me.) My sales were soaring, and my auctions were closing within a day with one item at $200. And eBay suspended me again. No explanation, no low feedback. No one at eBay had a reason. But some clown advised me to mail items I had already wrapped and printed postage on. So I did. No one knew what caused this suspension. No one knew if it was temporary or permanent. My feedback was not low.

Within a day, eBay went into all my accounts and returned all the money to customers, even though I had mailed all the items out. I lost at least $1000 on these lost items plus hundreds in listing fees that I was charged for listing and selling the items. Again, no one knew anything at eBay why this happened, but it appeared to be permanent suspension. But no one really knew.

Right at pre-Christmas time, one year later and still experiencing this business. So I went to the Wisconsin Attorney General for Consumer Protection and filed. eBay was given 30 days to explain why a good seller who paid eBay some $500 to $800 a month could not get answers. eBay called back and did reinstate me. I was warned to be good, because they were giving me another chance. I promptly told her that I now had my own website and had gone to the number 1 alternative selling site, ebid.net, an English-based auction site and did not plan to ever return.

The rep for eBay did not know what to say. I was supposed to thank her for the loss and the sleepless nights, my bills not getting paid, etc.? I also told her that I had the names/addresses of my 5000 customers and were inviting them to join me. She was stunned. I left my account there as is in case a class action suit ever opened.

I sold there for years; each year, I paid fees between $6000 and $7500 and got treated like this. No reason, no explanation from anyone. There are lots of problems at eBay, one being the ever-changing complicated rules, and the other being a corrupt feedback system. Buyers are babied and allowed to do anything; sellers are given contrary and contradictory rules to follow (i.e., sellers allowed to specify when item is put into mail: "I ship within 5 business days." But feedback asks buyers to rate sellers on "did item come quickly." If seller rates lower in this area, they are suspended!).

Feedback system is corrupt. It can't be changed, even if made in error or there is a mistake. So buyers soon learned they could do anything to sellers, and sellers had to comply or lose feedback and seller privileges. Soon we were receiving negative feedback if an item did not arrive in one day. eBay stood by the feedback.

eBay is very anti-seller; now the rules allow buyers to keep the items if they find something wrong with them and the seller must give money back too. Buyers saying "It doesn't look like the picture." gets free item and money back. You can imagine how that is playing out! It's an absolute mess, i.e., if feedback scores are lower, the seller's items appear on the bottom of the lists so no one sees them; and if feedback scores are lower, sellers are restricted to only a certain number of listing within certain categories. Also, if feedback scores are lower, all payments from buyers are held for 21 days, but seller is required to ship item immediately (Hint: using what for postage? air?).

Sellers are leaving this site in droves, and it is understandable why. New policies are being put in place this month for even dumber "improvements." ebid.net has gotten so many sellers from eBay that our members have volunteered to befriend them and get them selling via the forums. We are swamped with sellers bringing thousands of items over. Their loss, our gain.

I have worked in business for 45 years and have never seen such an incompetent mess of a company in my life. I can't see an out for them over than purging their staff and starting over fresh. Oh, is there life after eBay? There certainly is. Selling on alternatives uses different techniques, but daily sales are possible and new buyers seek us out. To handle the masses leaving eBay, ebid.net members volunteer to help new sellers learn these techniques and get up and sell fast. It's a totally different environment, a better site that learned from the mistakes eBay made.

I lost my primary source of income. I lost thousands of dollars through lost listing fees, selling fees, PayPal fees, photo fees, and store fees when they started and stopped by listing for no reason. I lost my good customers, as my suspension made me look like a criminal. I disappeared overnight without explanation. And I almost lost my expensive computer to virus contamination. eBay knew of the problem and did not fix for months. And they allowed sellers to take the blame for the breakdown in payment status and loss of communication through eBay emails.

I spent three months attempting to fix computer problems, hours on phone to MSN, etc, to fix something that eBay caused and did not announce. Some of my customers had similar problems and had to replace hard drives, etc. I spent almost a year trying to straighten out virus problems, buyer problems, suspension problems, and feedback problems all caused by eBay.

And I pay my bills and keep my family fed and a roof over our heads. No amount of money makes up for the disrespect, lack of emotions/understanding, lack of control, and the things that happen when your only means of earning a living is ripped away--ripped away by a company that does not care. Very bad experience. I would not wish it on my worst enemy.

Their Fee depends on the Total Amount Sent), that I had been Charged 25% of my Total Sales. This was under a 50% off day. If it had been under a regular bidding day I would have been charged even more. Also, to keep my Insertion Fees low, I started almost all my bids at .99 I don't understand how people make money off EBay this way with all the fees and charges. I might as well go ahead and open my own store. I will no longer be an EBay Seller, and I will no longer use PayPal.

This is a description of my encounter with eBay. On 26 February 2010, I received a letter from I.C. System Inc., a collection agency. I immediately called the collection agency and after a lengthy somewhat heated discussion, they said the bill was for a software purchase. The only software I purchased from eBay was paid via a PayPal electronic transfer on Nov 16, 2009. PayPal shows the final transaction on Nov. 20, 2009.

I've never had to deal with a collection agency. After this one encounter, I can understand why the Federal Government had to implement controls on collection agencies. After my discussion with the collection agency I contacted PayPal who referred me to eBay. In my discussion with a series of eBay representatives, I was told there was another account that was using my Name and Address. They provided the account name to me and I was able to look up the account on eBay and found that the account was suspended. However, the account holder had apparently managed to sell one item, XP Professional software. This is the same type of software I had purchased two weeks earlier.

The software was supposed to arrive with some type of hardware to meet Microsoft reseller requirements. The software arrived by itself. I assume this is a violation of Microsoft's reseller policy and probably something that has been reported on eBay in the past.

Back to the story, it appears that the company or individual I purchased my software from on eBay used my name and address to set up an account and sell software on eBay. They probably took my information on the shipping address I provided them when I purchased my software. Just to get the software, I had to initiate eBay's complaint resolution process due to the lack of contact from the company and the late delivery. The individual I supposedly order the software from lived in WI while the software actually came from China. In fact, I was worried when the software arrived from China but this isn't where eBay said the seller resided on their web site. Probably that poor seller listed on the website was also a victim of identity theft.

eBay should not have set up a second account with my name and address but they did. They were even nice enough to let the individual who set up the fraudulent account have a different e-mail address so I would never know the account existed. eBay should have caught that my name and address were already associated with a different account with a different e-mail address during the account set up process. A simple e-mail to my legitimate eBay account or my legitimate e-mail address or a letter to my home address would have kept the fraudulent account from being opened. I believe this is the practice of many companies when a change is made to an account. In my discussion with eBay, they claimed they had security in place but I think it was only to protect eBay not their customers.

Anyway back to my story, I got passed from service rep to service rep, each one promising to get back to me or "personally" fix the problem. No eBay rep ever got back to me and no one has fixed this problem so far. When I told my wife I was waiting for a phone call, she patted me on the shoulder and told me "good luck with that". I should have listened to her. Finally, one service rep told me to formally submit a complaint via eBay's complaint webpage. I did that and was told they would get back to me in 24-36 hours with the latest being 72 hours. So five days later, I'm still waiting for a response from eBay. Time to call again, I call and I'm told they will fix the problem. Well that didn't happen. Instead, I receive an e-mail that told me I had to work through eBay's "Live Help". So I did that only to find out that the "Live Help" rep didn't seem to have any record of my complaint.

So, still no problem resolution and no response from eBay. Maybe I'll get a response, maybe I won't. Moral of the story, don't expect any help from eBay if they cause a problem that you have to fix. It is hard to put into an e-mail the totality of the phone calls and the "Keystone cops" customer support I received from eBay. I'm just putting this information in this system as a warning to folks to be careful in their dealings with eBay.

I've already contacted the three major credit companies to see if any other accounts were opened, I filed a identify theft report with my local police department. I filed a complaint with the Federal Trade Commission. I filled a complaint with the local BBB in San Jose. I even wrote the president of eBay yesterday. But I probably won't get much back.

So, all is said. And guess what, I was able to fix my computer without the software I ordered from eBay. The software is still sitting in the basement wrapped up in plastic. Hours of my time wasted from the collection agency, PayPal and eBay. Letters were written to a collection company and eBay. A request for my credit report was sent from the three major credit card companies. Primarily, this has been my time and worry. The amount of the charge is small. The treatment provided to me by eBay is probably indicative of their treatment to other customers.

Wednesday 3/3/2010 approx 14:43: I spoke with Shane who stated he cannot help but forwarded information to dept "that can help. " He also stated that I will hear from them in 24-48 hours by email or phone.

Thurs 3/4/2010: I got support satisfaction survey from eBay which I answered appropriately.Saturday 3/6/2010 11:39: I called support again, spoke with Mackenzie who actually transferred me to a real person in account security. I got Keith or Keive, not sure which is accurate. He investigated and transferred me to "Safe Harbor" dept. I was not transferred but Keith acted as a go-between for communication. Upon asking for physical address for legal dept., I was transferred to the "Safe Harbor" dept with Jason. Once again, I was told that it will be 24-48 hours.

I have no idea whether or not my credit card and/or identity has been stolen. I also don't know if someone is using my good name and ruining it.

I filled out the form and she did the agreement form on two of the auctions. eBay refunded my selling commissions. She finally paid for one set. She also had her address messed up and PayPal wouldn't let me print a shipping label. I told her to correct her address, she claimed she did it, but I still couldn't print the label. I called PayPal and was told to use the post office to ship it. I did and got a delivery confirmation that the package was delivered 2 days later.

Two weeks later, she sent me a nasty email: "Hi Ruth! This is Nelda and I am emailing you to let you know that I never received my order and to please process my refund to my account because this has taken way too long and it was not what you have advertised and I am not interested to do business with you any more. I have ordered from someone else and I will also let eBay know about it."

I told her the tracking number of the package and told her that it was delivered. I told her to print the confirmation and ask her mail delivery person what happened to it. She then told me: "I really don't see why you have to write so rudely since all I am doing is asking you a question, and it was not a pleasure doing business with you. Goodbye! You are a very nasty and arrogant person. So unfortunate to have done deals with you and I will post his on eBay as well.Good bye! Keep my money cause you obviously need it more than I do!" She doesn't sound intelligent.

She went to eBay and gave me 3 negative feedback scores, feedback on the 2 sales that I was nice enough to cancel for her and the sale that I worked so hard to get to her! I called eBay today and was told that since I canceled the sales, not the buyer, she can leave feedback on a sale that didn't push through, even though an eBay employee told me a buyer can't cancel a sale, only the seller can.

She put me through to the resolution department. I was on the phone for over an hour while this person told me that the person that told me to cancel the sales was wrong, there is nothing that can be done, the 3 negative feedback scores stay on my previous 100% perfect feedback acct of 1329 before her 3 negative ones.

All the eBay employees are very limited English-speaking people, talking very fast and very hard to understand, after the long drawn out process of their know-it-all computer that doesn't know any thing. eBay used to be so friendly and easy to work with. How they can let a person with 3 feedback ruin my perfect feedback is beyond my comprehension! My perfect record is damaged and I can't revise the positive feedback I gave her earlier. If she didn't receive the package why didn't she ask PayPal for a refund?

This seller is still selling defective, substandard water meters because the overwhelming majority of folks who buy one of those defective meters have no way of testing it and are assuming that it works! It is my belief that eBay is much more concerned with keeping their big sellers happy than they are about little buyers. The "buyer's protection plan" is actually a "seller's protection plan". I've been an eBay buyer and seller (very small) for years and I have seen it change over the years to how it is now. I no longer buy from eBay. I nearly lost a tank of breeder fish worth over a thousand dollars. eBay didn't care at all.

If you have a PayPal account, you might remember getting an email Thursday, 10/22/09. If not, you can ask eBay about the email sent to every PayPal (an eBay company) member enticing us with a free $20 cash back for purchasing items for resale at eBay. This offer was for very specific "overseas" companies. The offer applied only to purchases at one of the following merchants: Graniph, FocalPrice, Milanoo, Dhgate, BestOfferBuy.com, MyCatwalk, Wiggle Time, Sasa, all well known for their fake, counterfeit and pirated products.

I'm a sucker for a free $20 so I used PayPal to buy a few things. I received the items followed by eBay's promised $20 cash back! This made me $20! Awesome, so now I use eBay to sell one of the items. So eBay is doing really well with this! And so did I, until eBay cancelled my account due to violating their VERO policy. Now, I'm no legal expert but I know when something is morally wrong and this is really a no-no on eBay's part. Everyone makes mistakes but I think eBay is purposefully doing the wrong thing here. What do you think?

I would never have bought something from overseas without PayPal giving me $20 and when the premise of the sites are to resell for profit on eBay, it should be okay since I was recommended by PayPal. I wouldn't want to be eBay when this information is given to court to decide. Everyone is being hurt, except eBay. I would love to bring all this evidence to court as well as offer up my testimony and help any VERO sue the bejesus out of these crooks!

The problem is I never left a negative feedback! eBay said they don't care. Merely the act of buying something from someone who has left you negative feedback constitutes interfering with an auction and malicious intent. How can buying something in an auction and paying for it be interfering or malicious? Isn't that what eBay auctions are for?

I repeated this circular action several times before asking for some help that would progress this, and at that point I received radio silence. Having requested access to their customer service director or supervisor, there has been no response to any email. Your help would be greatly appreciated. There seems to be no way on their website to lodge a complaint. This has lost me money as well as taking up valuable time.

I still have not gotten the book. Half.com menu will not allow me to file a claim for the book or money return. The book was needed in a timely manner, so now I have had to buy another book and am out of the $48.55 for the book ordered from half.com along with the cost of purchasing the book from the bookstore ($65). I have purchased other things from eBay and other books from half.com which resulted in an agreeable transaction.

We attempted almost everyday to speak with a live person in the resolution center at eBay to discuss the matter, but eBay would not send us a telephone number and instead continued to send us information by email. The day they finally made contact with me in person, it was already decided that they had reimbursed the buyer for the sale of the tires and that we needed to reimburse eBay. eBay didn’t give us the opportunity to appeal this matter at all. When I asked to speak with a manager or supervisor, I was told I couldn’t speak with anyone else. I do think that if someone received something other than what the add states, there should be a refund; but this was not the case. eBay didn’t try to assist me at all with this matter except to inform me that I needed to return the money to PayPal. In my opinion this was poor business. Thanks eBay!

After a few emails, I received what I thought was a notification from PayPal saying that the money had been posted to my PayPal account but was on hold until I could provide a tracking number to verify shipment. It never crossed my mind that I had received a fake email. I shipped the ring to Brooklyn, NY to who I assumed to be Vanessa ** at 1346 East 2nd Street, Brooklyn, NY 11230.

She requested the ring be shipped overnight by 10:30 am via FedEx. I did this! Not long after, I thought the ring had been delivered. I started calling PayPal to see why the payment had not been released to my account, because I had done everything I needed to do. PayPal had even sent me an email saying that shipment had been verified. I thought it was all true. PayPal informed me that I was scammed by the buyer.

I called FedEx only to find out the package was already delivered and it was too late. They said they couldn't do anything else about the matter, but they did have the driver verify that the package was delivered and signed for!

After months of stressing and crying over this matter, I finally gave up, so to say. I have spoke with Secret Service Agent Joseph ** in New York who told me they were still investigating the matter. That was two months ago and haven't heard anything else. I noticed this email from RockYou today saying they tried to notify me in December 2009 regarding my account being under investigation because of someone tampering with it.

I am very concerned about this matter. Please help me, because this could be exactly how this happened to me. And now, I am out tons of money. I posted my ring on eBay, because I was in a huge financial bind. I am a single mother of three children and am currently in RN school hoping to graduate in May this year. Please help me! I look forward to hearing from you soon.

Mine is over the attempted purchase of a car on Ebay Motors. In December, I won an auction for a car in New York with what turned out to be a thief by the name of Anthony D. I made a $300 deposit to secure the deal, then set up an Escrow, and sent the funds off to California to secure the deal. Booked a truck and paid $700 in shipping costs to get the car to Fort Lauderdale and that is where the ** hit the fan.

He admitted to the trucking company that the car would not start, which he, of course, has neglected to mention in his listing, e-mails and phone call with me. Well, not surprisingly, the company refused to accept a car that does not start on its own. He gets back to me saying that he can't ship the car due to this, so I tell him that he has to fix it because he did not disclose that simple but very critical issue in his contract.

Instead, he simply refuses to ship rather than fix the problem and subsequently to date has refused to respond to every message sent to him. I even relented so as to not lose all the time I had invested in this deal, to offer to pay for the repairs, not something I should have to do but it appeared to be the lesser of the two evils, and to that offer, I got a dead silence!

If you have any familiarity with Ebay, you will be aware that their site is loaded with all the statements of buyer protection, hence, I think that it should be no problem to get this deposit refunded which the little thief had stolen from me. It was bad enough that by this time I have a good 40 hours invested in this project, now, I have a jerk that thinks he should get paid $300 for being a liar. I submitted all the documents to Ebay, as requested. However, they refused my claim just this week.

To say the least, I was quite shocked since I have a mountain of evidence like contracts, documents, payments etc that show I have fulfilled my end of the contract in spades. Guess why Ebay told me I was out of luck. I was refused because I do not live in the mighty United States of America. So what this completely brain dead policy says is that it is perfectly okay that they harbor thieves as long as they only steal from foreigners! Now, of course you have to dig deep to find this policy. It is hardly something that one would discover under normal investigation especially since I thought I was dealing with a company of some repute rather than a corporate **. FYI, I have used Ebay for over six years with sixty five transactions and 100% rating and this is the response I get for being a long term customer that has fed thousands of dollars through his account at Ebay.

The final communication from them said that they are sorry that I am frustrated, to which I replied that if they had a capacity to understand the English language, they might realize I am not frustrated at all. What I am is furious that I found out the company that is supposed to be protecting me as a good member has policies that harbor thieves with impunity. I am utterly amazed at this policy coming from a company that operates in 30 countries. You would not think that they would need to have the concept of Globalization explained to them and how all customers should receive equal levels of service and protection regardless to where they happen to reside.

What this say is that if you don't live in the U.S, then, you are indeed a second class customer and they could care less if one of our good thieves gives you a screwing over. I have long observed that many sellers on Ebay give the impression that all the dishonest people reside outside of the USA, and that everyone within the borders is an honest Joe. Needless to say, I find the concept more than a little bit ridiculous and if you reside outside the USA, I am certain you have experienced this as well.

Well the final summary is rather simple for me. I have found out the hard way that Ebay has in fact zero integrity and most certainly, protection that is suspect at best and in general is not to be trusted any further than you can throw them. This little event has indeed raised facts that I was not aware of over these many years of use. Needless to say, the damage is huge and quite irreparable now that I know the real score.

As I told them, you can ** me out of $300, but that is nothing compare to what I will cost them as I move my business to other online companies that don't have the corporate morals of a **. To me, this is a black and white issue, no gray area here. If your policies support thieves and people with zero integrity that break their contracts, then you are just as bad. In fact, Ebay is worse since it is providing the facility for such crooked members to operate in.

When they support members in such activities as this, there is no question in my mind that this Anthony D. has and will continue to fraud others through this medium. It is certainly not something I expected or will tolerate in those that I feed. It still utterly amazes me how such a large global corporation can be so completely clueless when it comes with such offensive policies that fly in the face of what any honest ethical organization should represent.

Let's be aware that what I was doing was not weird or unusual. It is not exactly uncommon for someone from outside the US to go looking for cars there. This one was a collector's item, hence, the most available selection of such units is in the US. But all foreign buyers must be aware that they are just lemmings being led to the slaughter in the eyes of the brilliant policy makers behind Ebay!

I have several clients that have stopped utilizing eBay for this reason. There seems to be no way to contact eBay and have a live conversation. Most likely because those with legitimate complaints would clog the phone lines. eBay baffles sellers with changes to their policies promising savings but ultimately costs sellers money in the long run by demanding sellers to cater to thieves. When a seller describes an item with all of it's flaws, lists it as a non-refundable item, shows photos of the item and states that questions should be asked prior to bed being made and a buyer chooses to purchase item knowing its condition without contacting seller. eBay should not allow buyer to leave negative feedback.

A person with perfectly good feedback can have their exposure destroyed because a buyer deems shipping unreasonable when in fact, the U.S. postal service fees continue to climb. It's all about the scamming buyer wanting something for nothing and extorting it out of the seller in exchange for not getting a negative feedback mark. This is ridiculous. Unfortunately, I have been in shops where I have overheard buyers laughing about how they have figured out how to get something for nothing by complaining that they are a "victim" to eBay.

As I stated, I was okay with eBay until a scamming buyer purchased an item that I listed in great detail. They decided they didn't like that, the item had a flaw as described in listing and in pictures. Against my own policy but to keep the peace, I offered full refund upon receiving item back, buyer declined to send item back. I offered partial refund, buyer declined again and demanded more money. I declined requesting them to send item back for refund. Buyer filed negative feedback and then proceeded to e-mail nasty e-mails. I contacted eBay stating that I requested buyer to not contact me again as I viewed their e-mails as harassment.

I have yet to hear from eBay in regards to this. Then, I get a notice saying I violated policy by leaving a positive feedback with a Buyer Beware message (I was hoping to warn others about the scam this buyer was pulling). When I looked back on buyers feedback, they had done the same to other people, 9 times! Not only do I get a notice but the buyer gets away with filing positive / negative feedback. Go figure! I then receive a notice that my shipping fees are too high.

As far as I'm concerned, eBay lacks integrity and honor. It saddens me that what once was a good thing has turned into a horrible waste of energy. Shame on eBay for their flawed policies. At the very least, they should offer a neutral feedback option for sellers. Shame on eBay for blocking eBayers from speaking with a live service rep and shame on eBay for being greedy. I have great hopes that someone will create another auction site with integrity and honor.

I have paid my seller fees before they are due, I have responded to my buyers in a timely manner and I ship same day when item is paid. I have fabulous feedback and it frosts me that I'm penalized because one crummy scamming buyer makes a living off of ripping people off. This buyer has other complaints against them but eBay has chosen not to do anything. Shame on eBay! Owning a small 2nd hand business is my livelihood. The economic damage this has caused is huge! My clients purchase items from me to sell on eBay. The majority of my clients have told me that they no longer sell on eBay because of the discriminatory nature of the scoring and feedback system. One of my clients fed his family and paid his rent with what he made on eBay. He had perfect scores until a scammer got a hold of him. One lousy negative feedback and the guy couldn't recover. He threw in the towel.

I have called eBay 3 times and each time I called, there were no documentation by eBay. I called to file purchase/billing compliant. The last two times eBay has sent me an email confirming call but no information has been documented. The same seller has an item I'm willing to purchase for (Price: $7.99 - free shipping). I have offered eBay and the seller, if I purchase one addition, I would not expect any free items but request previous order be included with new item for shipping.

eBay or the seller has not adjusted the account. I have asked customer service for American contact. Per guideline, no corporate office is available to accept calls or complaints. Other challenge is the seller is in Hong Kong. I requested eBay to assist in potential language barrier but the response from eBay: they can not assist with concerns. I received an email today from seller, shipping is free but selling price of merchandise would now be $5.00 more per item (free shipping but selling price is increases 200%+).

Ebay refuses to repay to me the money they "earned" from the fraudulent transaction. Is that fair? To me, it looks like they are making a profit from an illegal act, which must itself be illegal. I am just one person who has lost 43 pounds on this transaction. Ebay earned about 5 pounds from my misfortune. However, this sort of fraud goes on all the time, so eBay's earnings from illegal transactions could well amount to hundreds of thousands in the UK and millions worldwide. This huge and powerful company that is growing exponentially, cares only for its profits. It seems to have no qualms about profiting from fraud.

It also is always secure, period! EBay has found a way to make more money. In this struggling economy, they already charge fees for selling on their website, but they also charge again once your item is sold. On top of that, now if you pay for an item on eBay using PayPal, they will hold your payment from the seller for 21 days. During this 21 days, they receive $1.00 per person (millions of people) using eBay. Yes, you read that right! EBay will receive an additional $1.00 x millions per 21 days they hold your funds. So let's do the calculations: $1.00 x 10 million people= $10,000,000.00 every 21 days!

At a time when Haiti, New Orleans, Red Cross and numerous other nations, states, companies and people in general need money and help, eBay has found a way to get more money for themselves. Can you imagine a seller allowing you to borrow an item they sold you for 21 days! Wow, I would take advantage of that, too. Then I would send the item back to the seller, since I've already used the item for 20 days so that the seller wouldn't get paid, then get my monies refunded, and finally, leave negative feedback for the seller as "do not like the item". That way the seller's account would be closed by eBay, then I would do it all again to the next seller! Guess what?

That's exactly what' been happening since eBay bought PayPal. The new rules set by eBay have allowed "buyers" to really get over. At the end of the day, eBay prospers by the interest incurred by holding the monies from the seller(s), an auction fee and a "sold" fee. Lastly, the buyer also prospers by getting everything they've always wanted and more. Good Luck to eBay sellers, I wish you the best! Even though buyers do not receive their monies for 21 days, ebay excepts you to mail out the "sold" item immediately, or they will refund the "buyer" their monies themselves! It’s horrible

"This letter is to inform the appropriate persons at PayPal that an immediate release of my funds is being demanded. An act of tort has possibly been committed against me. Sadly, Paypal routinely freezes its customers' accounts for almost anything and without warning. Once an account is frozen, the funds are often held by PayPal for months on end with absolutely no recourse for the merchant. This action by PayPal has interrupted the flow of income to me, which has caused financial hardship and harmed my reputation with current buyers and potential buyers. Ebay is also holding funds due to me without a court order to do so.

I have been thinking about other seller's whom they might be doing this to, with large balances, keeping the money hostage for months and making interest on the money. Let this serve as notice that unless a release of my account and any and all funds are returned to normal and my seller status is repaired and put in good order immediately, I will proceed with litigation in the State of California. In an effort to better understand my rights and how PayPal can shut down a seller's account that is in good standing, freeze funds and block any attempt by me to explain or defend, copies of this letter and other documents will be sent to the State of California Department of Justice.

Notice is given, I reserve the right to enter this letter to be preserved as evidence, under Rule 902 (4), (5), (8), (9), (10) and others of the Federal Rules of Evidence upon the records, of such public recorders' office at such place or places as I alone determine; which as a matter of public record shall be subject to submission and use in any legal proceeding thereafter as utilized by any person having cause to rely thereupon for evidence purpose, under the aforesaid Federal Rules of Evidence, and for any other reason that a public record may be used, accordingly. Under penalties of perjury, I declare and certify that to the best of my knowledge and belief my statements in this letter are true and complete."

2nd letter via Certified Mail May 22, 2009

"This is the second restriction being placed on my account without an explanation as to why or specifically what category or what item(s) are in violation of eBay policy. If this recent allegation is regarding Ed Hardy products, you have already received notice from Don Ed Hardy legal that I am an authorized reseller of their products. eBay still posts policy violations on my eBay account.

I have a 100 percent rating as a seller. I have been given power seller status by eBay. This is a home based business that helps me to support my family. Once again, this action by eBay has interrupted the flow of income to me, which can potentially cause financial hardship to me and harm my reputation with current buyers and potential buyers. Every item ever listed by me is the genuine article and 100 percent positive customer feedback here is self-evident. Regarding accusations of fraud or counterfeit items by whomever, the burden of proof must be with the accuser, not the accused. It is disturbing that eBay apparently reacts to any claim of fraud whether it is substantiated or not and arbitrarily suspends a seller's account.

Now buyer has a full refund and my item, so she stole the item from me. I am a power seller leaving eBay now. It's the 5th time they let a buyer rip me off. I not only now lose the item, but I also lose the $5 in shipping that was payed for the item to be sent. Those jeans cost me $42.50 wholesale plus another $19.98 buyer spent on the item. I lost a total $62.48.

I sell original retail store-bought software, and have sales receipts for all the items I sell on eBay. I have never sold copied software, as eBay claims I am doing, even without eBay being able to provide any proof of such illegal selling practice. I believe I have a solid legal case against eBay, and welcome the opportunity discussion with a legal counsel, to pursue legal action against eBay, for the actions they have taken against me. Please contact me upon reading.

I contacted eBay three separate times since and they said they were taking care of it every single time. Never did. My billing invoice was never corrected. I finally tried getting a hold of eBay this week and they told me they took care of it, however, the only refund credit I received was .25 cents for the first photo and .75 cents for the listing. A total of $1.00. They did not refund the percentage of the $800. I am out over $40.

eBay contacted this seller on my behalf and she indicated I would receive a form from the Royal Mail, and referenced communication with me that had never taken place. No such form has arrived. Now, there is no contact and eBay will not support me since 45 days have elapsed. My only "crime" was to believe the seller when she said she had used a slow shipping method. This dishonest transaction cost me > $130 but even more importantly, my trust in eBay.

He asked her when money was received and to transfer it to the Western Union over to him. He stated he would ship off the Rolex watch to me; he didn't. But because I asked for FedEx shipping, he had to create a tracking number so I would not be suspicious. And when Laura sent me a tracking number, it was not complete so I questioned it. So he had to go to FedEx and send something. He sent me an envelope insured for $1 just so he could have a tracking number for me.

I paid $180 for this Rolex to be sent with insurance. She stated her boss cannot be contacted. I feel that as an eBay member, I did everything right as a buyer; but eBay/PayPal have let me down as I was introduced to a fraudulent eBay member. They should be accountable for my loss of money, and they don’t want to know. If you google "Jeta Construction LLC jobs forum" and go into "How to get a job at Jeta Construction LLC," you will see two other testimonies of fraudulence by the same person, Dr. Rob **, trying to get other people to set up eBay/PayPal account for him to sell Rolex watches. Consequences: this was to be my Christmas present from my partner. We worked hard to save this money; for it to be taken off us is wrong. I want this person caught and to return my money to me.

I cannot help if the buyer does not get insurance, nor what the P.O. does once I give them the item to ship. Does EB investigate this? Nope, they could not care less! Greed, just like Craigslist, screwed them over too. Then they charge your account reversal fees, transaction fees, and do not always credit your account. Beware of eBay. Then they allow negative feedback when I work so hard to keep it positive. They allow anything/anyone to just put negative and allow me no rebuttal or reply! How is that for service?

On November 16, he actually sent me an email with a tracking number from the post office and said he was sending it out. After a week, I contacted the post office who told me the item was never received by them for mailing. He won't answer my calls or emails and hasn't returned my Xbox. Plus during this time, I purchased another Xbox 360 from him for my brother and sent a partial shipment, he never sent him any of the remote controllers.

Within 24 hours, both my self and my family were being threatened by eBay with "debt collectors" for "non-payment of eBay seller's fees" and my seller's account was suspended until I paid them $71.00, which I promptly did. I put in a formal complaint with eBay regarding these email threats and also pointed out their own mistakes. Like the many others on this site, I too received "robot" messages in return signed by different people.

It's interesting to note that the message, which sat in my eBay message inbox all week and in which they were proposing to "send around the boys" to collect their fees, was promptly eradicated by someone at eBay headquarters. And on telephoning them, no record of the message could be found. So much for trust and honesty! I have kept the body and header of the original identical email though in my own personal inbox, but needless to say, I wouldn't trust these guys as far as I could throw them.