eBay Reviews

After 3 months, I received a call from the post office in Dubai to collect the item. I went there and I got an empty broken box with no laptop and a letter from USPS and I quote, "This matter is under investigation and all information garnered from this case will be collated with information from other cases to establish a relevant pattern." I supplied all the evidences to the seller by email that I didn't get the item and even called him many times but he does not respond. I called USPS and they said to me to ask the seller to open a case and only the seller can do it. Please, I need help from you to look into this matter and ask the seller to refund my money. The evidence which I have if you need them: the empty broken box, letter from USPS, letter from Postal service Dubai and the transaction details

If someone can only pay with a check or money order, then they cannot purchase the item. It is unfair for both the seller and the buyer. With a personal check, money order, etc., I don't have to lose money with fees and the buyer has more open and completely feasible means of paying for an auction item without having to open a PayPal account. It is not illegal to use a personal check or money order. It is absurd that the seller and your buyers don't have that option when dealing/trading on eBay.

I contacted eBay about these careless feedbacks. They said, "We can't do anything about it. You will just have to wait out the 30 days." I pay $600+ in fees to eBay. They are a Fortune 500 company and you can't talk to a human being in the complaints department. That’s ludicrous. I'm the customer as well. I got as much info from a brick wall as I did from the Yahoo at eBay. Please, please, please someone come up with competition for eBay. Craigslist is a start. I'm tired of the non-communication with eBay and PayPal. It's ridiculous. How about sticking up for the seller a little bit.

Why eBay Is Responsible For Fraud Committed By One Of Its Power Sellers:

eBay has spent years building up an image worldwide as the largest, safest auction site available on the internet. Indeed, eBay itself claims over 90% of all auctions on its site are legitimate and without problem. There is some confusion over how much of the remaining 10% is categorized. The FBI in the U.S. and Australian Police name eBay-related offenses their #1 amount of complaints and the Australian Police have set up a special nationwide reporting service specific to eBay to deal with the problem. eBay chooses to hide under the desk in any problem, claiming they are simply a conduit between a buyer and seller thus have no responsibility for the outcome of any transaction that takes place on the gateway they provide.

Over the years, to shore up the safety of eBay, eBay has created a rating system for buyers based on feedback to enable buyers to gauge the safety of sending money to someone online. In fact, eBay in recent years has taken this a step further by creating a status of Power Seller which by eBay's own design and description, represents the best, most worthy, most trusted, sellers eBay gives a platform to.

Recently, in Australia, eBay, after much pressure, in strictly a PR maneuver, refunded hundreds of victims in a fraud committed on their site that has come to be known as EBS. Since eBay admits responsibility and financial restitution in this case (as well as many others in the U.S. and Europe), they cannot continue to try and hide under the desk, using the "we are not responsible," merely a conduit or excuse to avoid responsibility and accountability when injury occurs from the use of their site.

Most victims of eBay fraud are not sophisticated to the worthless extent of eBay/PayPal buyer protection and fall victim to the image eBay has so carefully and craftily created of protection and safety. Much like trust in a name brand in an Australian department store (for instance, Meyer, David Jones), the consumer has been lulled and lured into trusting the eBay image. EBay further compounds their fraudulent actions in actually protecting the unscrupulous sellers by allowing them to use phony IDs which eBay does not bother to verify, thus creating a perfect platform for fraud and criminal activity.

Even the way eBay hides its physical presence in Australia, not disclosing its physical addresses, hiding behind phone numbers that are either outsourced or blocked by varying levels of voice mail choices and the disgusting use of boiler plate form letters in response to attempts to get help from eBay Customer Service - all these actions are not that of a company that is credible and not afraid of its customer base. Indeed we do not see Holden, Ford, even the Australian government hiding behind blind, vague contact methods. One has to ask, what does eBay have to hide?

Around Nov. 11, eBay suspended my account for 30 days because my customer satisfaction was below eBay standards for the month of Oct .They said I had 3 negative feedback within a 30-day period so they suspended me even though my rating was higher than all of eBay's standards in all categories at the time. They said it was based on the one category: Customer Satisfaction for the previous 30 days only.

I always had a 99% rating or better up until then. I spoke with a Todd or Jonathan about the situation but got nowhere. I told him that I could not survive a 30-day suspension and that eBay was about to put me out of business for good and for no good reason. I told him I have had my Drop-Off Store for over 2 1/2 years and about $150,000 invested and that I had never been suspended before. I explained to him and showed proof that one of the complaints was an International shipment back in Sept. The buyer claims he never received the item. He filed a dispute and eBay withdrew the funds back from my account.

I showed proof with the tracking no. that the item was shipped. The tracking showed that the buyer wasn't there to receive it so it was not left. I never received the item back. EBay still counted that against me. I asked to speak to a supervisor and the rep would not connect me to a supervisor because it was against eBay's policy and he said the result would be the same anyway because they won't veer away from that policy. I explained to him that he was going to be responsible for me losing my business from some stupid policy that they have. I also told him that eBay stresses the fact to be open-minded and to compromise with buyers even if your policy is different so you can keep your customer happy; so why don't they follow their own policies?

I asked why so long of a suspension and what I could do to get the suspension lifted. He said by waiting the 30 days was about the only thing I could do. I called several times, I think, 8 total, to talk to someone but kept getting the same person, Todd or Jonathan. I have never been suspended before. As a matter of fact the day before I was suspended, they upgraded me from Silver to a Gold status. Since that was the only income I had coming in, I had to shut the business down. All of the bills were due and I couldn't pay them. They were already behind but I was counting on the holidays to get me through.

I emailed Kenny ** and he gave me some suggestions. I tried them and they did not work. After a few months, I mailed it back to him. It has been over 3 months and he says he did not receive the ball head. I suspect he is trying to cover up the fact that he is selling knock off products. I believe he is a crook and running a scam, selling cheap knock off junk and saying he did not receive the returned item. He needs to be brought out in the open so no one else is scammed by this crook. Thank you for looking into my problem.

The buyer was not at home, so USPS left a notice asking them to reschedule. I sent 3 emails to the buyer about this to assure that he knew USPS had tried to contact them. I asked him to arrange for a new delivery time at his convenience. Meanwhile, eBay shifted me over to PayPal about receiving my payment. PayPal said they would give the buyer 21 days to reschedule the delivery. After that, they would release the money.

Today the buyer finally accepted delivery. Both eBay and PayPal have the USPS delivery confirmation and will not give me my money. Now they say I must wait for 3 business days just in case something happens. This wait time is for the buyer's protection. So I have paid over $52 in real money for shipping charges, eBay charges, and PayPal charges. PayPal charged $9 on a $300 payment!!!!! In return I have nothing. eBay has had the buyer's payment since October 11th and it's now October 23rd. I'm waiting for the next excuse for not paying me. To boot, eBay bounced my initial listing because the shipping costs, taken from their estimator, were too high. The estimator was correct, so I had to pay an extra $10 more than my ad read in order to ship the merchandise.

You may consider this a complaint, which I am addressing to Federal, State, and private agencies involved with resolution of problems discriminating against disabled veterans, and handicapped citizens. Permit me to introduce myself. I am Dr. **, totally blind, 100% disabled veteran of the Korean War, where I served as a medical officer. For over forty years as a disabled citizen, I have spoken for the largest minority of citizens in this country - the 38 million handicapped, many of whom, like me, still work and pay taxes.

Yesterday, Senator McCain was in my city and as one his chief supporters, I am seeking help through the Senate Commerce Committee about the problem that I am bringing to you. I talked to Senator Burr's office who offered support. I will not go into great detail here, but I have a long history of business with eBay. I can supply facts and figures about the number of people I have employed and the funds involved.

Over one week ago, without warning, my eBay business was suspended with eBay. As has been reported to me by my local bank, who tried to resolve an account problem with them. The local DA and police who tried to get information from them involving ID Theft, and many other things which I could discuss, the company is almost entirely isolated from anyone who wants to contact them about a problem, whether by mail, phone, or internet. I challenge you to look into this anti-citizen, this anti-customer attitude which prevents resolution of problems and certainly handicaps the commerce involved with the employees and public relations.

It is an insult to the law abiding American citizen who believes in the free enterprise, capitalism and age old system of treating fellow human beings with decency that I appeal to you to look into the commercial practices of this company doing business worldwide since evidently the judiciary is isolated from them. I am not currently able to do ecommerce with eBay. I have employees whose lives depend on working, and I have nothing for them to do.

It's been 3 weeks, several phone calls & emails later and nothing. I still can't get an answer or response. eBay took the money for my fees and the items that sold, but closed the account so no one could pay me for the items they won. eBay sent an automated email stating I was linked to an account that was suspended...which is untrue. I can't discuss this with anyone because they can't help me when I finally get through by phone, they tell me to email... (eBay hides any phone number) and absolutely no response to contact us by email.

I find this to be almost like eBay is their own communist party and if you engage, you follow their lead and too bad what happens. I just don't understand how a business can run that deals with the public, but will not speak to its consumers. eBay is one the biggest companies in the world. They offer a service. The consumer pays for this service, but who does eBay answer to when they screw people out of their hard earned money and take away the service they offer that many people depend on for income? What gives eBay the right to steal from the us without being held accountable? It didn't work for Freddie, Fannie, AIG or Lehman Bros. did it? ?

Again, after numerous emails and phone calls with no response, she finally responded on August 22, 2008 saying that she would cancel my order that day. I responded saying that the flowers were already paid for and she in return said my money would be refunded. I haven't received anything from her to this day. I do have copies of the emails I had sent and the email from her stating she would cancel my order and one stating that she would refund my money, and a few more after that where, after talking to customer service at Paypal, they had advised me to email and tell her that I want my refund within 2 to 3 business days, and her stating that she said she had already said she would refund my money and then my response that she had not told me when I would receive it so that I had determined it for her. Then she sent an email stating that my REFUND WILL ARRIVE BY CHECK IN THE US MAIL.That was on August 22, 2008. I have since sent emails stating I did not receive my refund, but got no response. I have not received the product that I had order or the refund. So I have to buy bouquets locally which will end up costing more than if I had received the bouquets I ordered from this company and lost 150 dollars besides.

Every comment I made was ignored, and I asked him why eBay was discriminating against disabled members and what, for instance, my cousin who is registered blind would now do? Apparently, these people are trained to ignore such questions as he did! One can be crippled serving one's country apparently and they don't care a jot? EBay have also imposed their own shipping and handling to sales items. This results in a shipping fee which the local UPS office says is completely incorrect! If one applies the rate given by UPS themselves, eBay penalizes one for excessive shipping. If one uses their eBay rate, one loses tens of dollars undercharging! The arrogance of eBay now it has PayPal and the market to itself is staggering, uncompetitive and the actions of their staff inexcusable.

I would like eBay to explain why they changed their support policy for those who had access to the eBay telephone support team without notifying anyone. I would like an apology from the staff member (Erick **) who lied and told me they had never had telephone support and I would like a further apology for the manner is which eBay ignores the needs of handicapped people. Federal Law requires that systems be handicapped accessible and this includes support one would imagine, as one is not meant to discriminate in the supply of services on the grounds the customer is disabled. For good measure, they could also correct their shipping calculator. I think they fear that sellers will reduce their prices and increase their shipping to avoid fees, but this is plainly a pre-supposition of guilt by eBay?

Well if they suspended me, then how could they give me a credit. I sent another email to try and get the credit and my final value fees back and again they didn't even respond to me. This is absolutely ridiculous and that is stealing. That money is not theirs and they are so STRICT with their rules and policies, but the consumer is out of luck. That is a horrible way to run a big company. I would like to know how many others they have stolen from and not rightfully given money back to.

I think this is very poor buisness conduct, and now have the fear of waiting yet another 3 months of getting this reinstated..and for what. And to top it off, while my account is suspended, no one,and I mean no one can send me money on items won, I cannot pay them, and to top off, because this is a feedback issue, they cannot leave any feedback whatsoever. And vice versa. I am demanding that ebay reinstate my acct. I don't care how high and far I have to go for this. I would like a response from at least the complaint dept as soon as possible.

i tried to contact ebay about this, but they have not been any help either ,pleaes tell what course of action can take in this matter. i am afraid that my credit card number may be used in identity theft, please help me!

I count on eBay to make ends meet. I recently invested about $500 in items to sell on ebay. That is substantial for me. I lost that money and who knows how much in potential income. All my current listings were removed and that was all the money I had. I had to borrow money to get gas to get to work.

-Financial lost -Frustration / anger

We appealed to eBay over the negative feedback since the fault was all the buyer's and she hadn't truly participated in the Unpaid Item Dispute. eBay's response: her Unpaid Item Strikes have been repealed. No mention about the abuse of the feedback system. We have asked several times why the Strikes were repealed, given that she didn't pay and had no good reason not to pay. eBay insists they can't tell us, since member accounts are private. Nor will they tell us why eBay made this decision in direct violation of their stated rules in both the User Agreement and Unpaid Items Policy. They also continue to drag their feet on responding to the inappropriate feedback situation.

It's bad enough we can't trust buyers to honor their commitments. If we can't trust eBay to enforce their own rules, there's no point in staying with eBay.

We think this is TOTALLY unfair to both buyers and sellers. Ebay OWNS PayPal and it is apparent that because Ebay makes money off payments made through PayPal (charging sellers yet ANOTHER fee) that Ebay HAS BECOME EVEN MORE GREEDY! Ebay has changed the fee structure to sellers, the feedback policy which prohibits sellers from leaving negative feedback to buyers where warranted (on those rare occasions)and now this new policy regarding only PayPal payments, we as a seller for over SEVEN years will close our account and move on to another more FRIENDLY auction site.

In seven years of accepting checks for payment, NOT ONE HAS EVER BOUNCED. On the other hand, those with concerns as buyers using money orders claim it's easier for buyers to pocket the money and not deliver on the goods. Not necessarily, you can ALWAYS check with your bank or post office to see if your money order has cleared just like with your check. There are many older buyers who do not trust online paying. We have many repeat customers who always send checks or money orders. Now those customers will be lost forever.

It has also become more difficult to contact ebay regarding any problems whether as a seller or buyer. It seems they are HIDING behind their massive WALL OF GREED and refuse to act like responsible business people. We as one small business owners do not like the idea of internet regulation. Many sellers are leaving ebay because of this most recent change in the rules. It has been suggested that perhaps a class action suit is in order so that ebay can be knocked out to the level of the rest of us.

Loss of income due to payment restrictions and the outrageous fees ebay charges sellers to use their services.

I do not want to let Pay Pay handle my money. it is my money and I do not want then to have anything to do with it. They are not a bank and my funds are not fully protected when in their hands and they have too many rules about what they can do with the funds in their care....funds which they can earn interest on after they have been paid to manage the funds.

With eBays new rules I will no longer be able to make my meager sales of my personal posessions...sales that mostly amount to under $30.00 each. When I get paid by money order or personal check I get the money in my hand take it to my bank and mail the item to the high bidder. money in and product out. I often need the money on the day it comes in to buy groceries or put gas in my car.

I don't want it to be subjected to another set of fees imposed on my by eBay for being forced to use their other company Pay Pal. It is my sale of my item...how can they tell me how or what I can take for payment? especially when they want me to use their company for the funds transfer.

I returned it, they refused it due to "crack" and sent photos as evidence of a small separation at the bottom of the cello at the seam. It was not in any way damaged and the Violin shop says it was due to changes in humidity and just unglued at seam, not cracked (they even emailed me and stated it :splitted at the seem(sic)". Company tried to blame UPS and tried to get me to get UPS to pay for damages (scapegoat UPS). So now they have my money, and I am stuck with an inoperable cello.

I attempted to contest the charge on my Discover Card, but KK Music store convinced Discover that UPS was responsible and paying me damages (NOT true). I am simply appalled at how they tried to put the costs of on UPS. The violin shop says the repair/gluing of the seam would cost $20 and is no big deal compared to all the other issues with this instrument (finger board cut wrong, sound post too short and doesn't fit, bridge is positioned wrong and needs to be replaced, strings of lousy quality, wheel fell off case first time we used it, wood is buckling on side from when it was manufactured, and wood is unaged wood not suitable for dry climate.

Apparently there are a ton of these cheap junky violin and cellos and violas coming out of China and being sold on the internet to consumers such as myself. The violin shop reports seeing tons of them coming into the shop and my son's orchestra teacher says she is seeing them too and has told her students and their parents NOT to buy them. Meanwhile, consumers are being taken by these on the internet without recourse. (I even wasted an additional $150 to UPS this cello back to the company only for them to refuse it based on flimsy excuses and for them to try and blame UPS). Please consider protecting innocent consumers from these companies and junky Chinese musical instruments.

I used to have an ebay store and sold items for several years until it became so rediculous that I ended up dumping it. It seems that you might make some money if you sell big ticket items, but even that is in question anymore. Ebay seems to have cornered the market on auction sites and as a way of showing its consumer appreciation, they are constantly raising their long list of fees such as store fees, insertion fees, galary fees, buy it now fees, final value fees and so on and so on. They took over Half.com and are in conjunction with PayPal as well.

I have finally had the last straw when they announced that they will be setting limits on shipping fees. In other words, if something costs more to ship from the east or west coast, the seller has to bite the lose. Ebay's answer to this problem is for the seller to raise their starting price. Who wins here? Ebay, of course. The seller looses out because he has to compete with other sellers prices and may not get bids due to having to raise his/her prices higher and ebay makes more money for the higher final value fee.

The second thing that set me off was their announcement that in Oct. of 2008, you can no longer pay with money orders or checks. I understand checks, but come on, money orders. What's the harm in that. Oh, that's right. PayPal doesn't receive their kickback. Ebay is making it manditory for you to open a PayPal account or pay via credit card. Even when you purchase seller or buyer protection, you can only claim a small percentage after paying PayPals $25.00 fee to look into the matter.

I have read so many complaints against ebay's business practice from how long you have to search their site to find the hidden customer service number to how ebay has been suspending innocent parties. I am just so fed up. I hope that someone out there comes up with the idea to over power ebay's monopoly on the market and start another auction site that actually takes their business practices more seriously and puts both buyers and sellers above any greedy money hungry corporate practices.

Besides the interior the exterior had overspray on three fenders, door handles and bumpers were repainted, major dents on roof, headlight not aligned (most likely slight front end damage), different tires etc. Called the seller immediately after realizing these flaws which was about 1 hour after the documentation but he did not take the vehicle back. All of these were not described nor were they visible on the pictures.

Seller offered $ 500 usd plus I would receive the missing key and the center consol. Agreed on it as I had no other choice being in Tampa. So my deposit of 400 usd was refunded via Paypal. Now after two month I still have not received the remaining money, the key and the center consol. Sent several reminders and the seller indicated that they will be sent by the end of last week.

After sending another reminder he told all is ready to be sent but only if I leave a positive feedback which I denied due to the above reasons. But I promised that I would not leave a feedback at all which was not satisfying for him. I have his previous promise in writing to send me the missing items and he never mentioned anything about the positive feedback. I should have all the rights to get these items and the money which were promised to me, correct? What is the best way to file a complaint? Small Claim Court? Better Business Bureau? What are the chances? Everything is documentated on e-mail and via e-bay. I appreciate your feedback

Guess there is nothing I can do about the fraudulent content (pictures of a wrong interior) and the misleading exterior, correct? I pretty much want the promised items from the seller as agreed. There is no reason to hold these back because I do not leave a feedback.

All of my friends have at least 1K listings for sale on eBay. Each auction takes approx. ten minutes each to post. Can you imagine the time it took for these to do? Then all these sellers rely totally on the income. To sign on and see that all your hard work and income is totally shut down with no explanation, no nothing, is horriable. eBay has way too much power, how can they get away with this. These are all long-time, old school sellers. I know it seems odd. Any suggestions? Thank you

Loss of much time and income.

I haven't bid on anything in over a month. Anything I have bid on and won in the past I have paid for in a timely manner through Paypal. If I lost an auction because the price was bid up to more than I wanted pay, that should be at my dicression. Am I obligated to continue bidding on something I dont want anymore because I found a better price? I have 100% buyer/seller rating and only positive feedback. I have never received a negative email or complaint.

When I asked Ebay for information how they came to this conclusion I got a reply that stated due to the high volume my question would be addressed in 3-4 days. Unless they could give me real answers and show proof (which they don't have) they should not have suspended my account or my seller's accounts.

Several people I have purchased items from had their seller accounts suspended as well. I am also a seller which means that myself as well as my fellow sellers affected can not generate income because of a false accusation. If I was in the wrong, which I was not, no one else should have been penalized but me.

I listed it for sale on eBay, picturing this used purse along with damaged strap and the dustbag in which it was delivered to me, seeking a minimum starting bid of $19.99. Within an hour, eBay notified me the listing had been cancelled; for security reasons they will not disclose why, but the notification cites prohibited items: trademark violations/counterfeits/replicas. I wrote eBay asking for clarification, since this is an authentic LV handbag sold just 90 days ago to me on eBay at commission to them and have gotten no answer, other than notification that the listing fee is also nonrefundable.

I am out $455+ on a bag sold to me via eBay that eBay now implies is not authentic, in addition to a listing fee for a bag that was shown on their site for literally less than one hour.

I do not want your blob on my credit. Help me to pay by having a real live (not recording) person listen to my problem. My credit card number changed and I suspect that is the problem

Wasted 1/2 day and still no results. I want to pay. Have a real live body help me pay

The package arrived with the waterpik in the manufacturer's box with the 2 piks that the manufacturer includes. However, the additional accessories Allbrands.com claimed they would send did not come. I contacted them via email & phone numerous times and each time I was told they would check into this. All I want are the accessories that was promised.

To date, they have not sent anything and the last communication from them informed me that I can return the product, but they will not send the advertised accessories. I do not want to return the product - I like the waterpik. I do, however, want the advertised accessories. They should be held accountable to send those to me as originally posted at EBAY. I do have a print out of what was posted. Thanks for our help.

I recently sent a request for media intervention regarding a complicated vehicle purchase from ebay that has not been investigated. Since I last contacted your channel, there have been some developments that are being overseen by several of our State Reps that have personally contacted me. There has been advisement for media attention as this encompasses several serious consumer issues. It is my hope that this is reexamined and that I am contacted. I certify I am over the age of 13*

This is a serious issue that spans over several months. Vehicle purchased on ebay motors by above dealership. In short, several illegal and serious offenses have occurred surrounding this transaction, from money laundering to fraudulent sales practices. I have since involved my State Representatives in order to be heard. I have been contacted personally by these officials and plan to prosecute this dealership tot he fullest extent of the law. However, it was brought to my attention only a week ago that Indiana has a"no-buy" policy on used vehicles. This is being investigated by my State Reps as they feel that this is not accurate as there are serious issues that need addressing.

Today, the follow-up on Aug-02-08 20:46 was deleted, you will not see the third line. Quick background: Smdcomputer sent me a broken item, I sent them two emails asking for a replacement, after no replies, I sent a third asking for a refund, to which I receive no reply. I started a claim for my money through Pay Pal; here is the history of emails: 7/22/2008 09:39 PDT - Pay Pal: Buyer escalated this dispute to a Claim.

7/22/2008 09:39 PDT - Buyer: I have tried to contact the seller, regarding this matter, twice through Pay Pal and once through the EBay Contact Seller. He does not seem to have any intention in replying to my inquiries. The seller's indifferent attitude is appalling; your help in obtaining a full refund is appreciated. Thank you.

7/18/2008 07:34 PDT - Buyer: Two days ago I sent you an email explaining that the part you sent was defective, you have not responded and I can not sit on limbo, therefore, I am requesting: (1) A full refund, and (2) directions as to how you want to pick your damaged item. Thank you. 7/18/2008 07:34 PDT - Pay Pal: (my name was here)

requested a $15.79 USD refund.

7/16/2008 11:15 PDT - Buyer: The item I received has a broken button assembly. The shipping package seemed to be well done so that it gives the impression that this item was damaged before it was sold. I would like to think of it as an oversight on your part, and would like to have it replaced by an undamaged one ASAP. Pay Pal sided with me and since this scumbag, smdcomputers, never replied obviously they were guilty and had no defense.

So what happens next? I get the following unsolicited email from the scumbags, smdcomputers: Date: Sat, 2 Aug 2008 21:09:11 -0400
From: smdcomputer@gmail.com Subject: eBay item "get your head checked idiot. i would have sent you a refund or an exchange. if i received ONE email from you. stupid lier. "never responded to inquiries" HOW ABOUT AN E-MAIL! what is the matter with you? you like waiting 20 days with paypal? I guess you do because your dumb. It takes 2 MOUSE CLICKS TO FIND MY PHONE NUMBER!
you click on ABOUT ME then theres a LINK TO MY WEBSITE AND HOME NUMBER. maybe Its me....next time ill just use my telepathy and sense that Gustavo G. from Oak Hill, VA has a problem with 1 $10 order. It cost me $5 to send you that part. $1.50 to eBay fees. Im a criminal master mind stealing my customers money. I guess it never a cured to you that something was wrong when you saw i had NO BAD feedbacks.

I guess you thought i was out to steal your $3.50 because again your, dumb person sincerly, your criminal untrustworthy... (but easy to get a hold of) sales man"

Other emails similar to that one followed. So I take all pertinent information and I complaint to EBay that one of their seller has not only sold me, knowingly, a broken item, but that he has initiated unsolicited personal email attacks. What does eBay do? They sent me a standard mail message with links to everywhere but their resolution center, and pretty much wash their hands off by saying, "I am sorry" there is nothing we (eBay) can do. I replied to the contrary, and pointed out that I gave EBay in good faith my personal information, and that I did not expect it to be used by unscrupulous people for personal attacks. Also, I said that I hope EBay would reconsider their action on the matter. I guess they did. A few days later I got a warning letter that accuses me of abusing the feedback.

I feel eBay: (1) has aided this abuser, smdcomputer, by providing my personal information, (2) is taking no action to protect their users from abuse, (3) is damaging my reputation by deleting my feedback (4) is protecting unscrupulous sellers (5) should provide an honest feedback system. I was refunded my investment by Pay Pal. There was no physical damage. However, I feel like my reputation has been damaged.

I have emailed 5 times and called the store twice and left messages. I know this is not a lot of money but it is the principal of her being so dishonest, the first time I called the store the sales assistant said the owner was on holiday till 1st August (i called one month ago)i gave her the benefit of the doubt that she would refund my mone via paypal on her return, I heard nothing!I called again the sales assistant confirmed she had passed the message, but still nothing, please advise.

$322 out of pocket.

Tremendous decrease in sales. Last Saturday our sales were over $1800; this Saturday $250. Tremendous emotional stress.

So I did and waited over 3 days then was told my account would remain suspended due to trademark infringement indefinitely. But it was because I was selling authentic designer handbags. They denied me my right to make a living. I am disabled with cancer and this was my only source of income. I had happy customer. Any issues were resolved and refunds granted in a timely manner.

Ebay has lied time and time again . And they allow other people to sell the very same merchandise without harassing those sellers. They hide without having a phone number you can speak to someone. I paid them thousands over the years and they give consumers and customers no respect.

For the last years I have lost at least $200.-$1000. per week income and now I have to live with my parents, I have no income, I cannot pay my bills, I may lose my home and this has caused tremendous stress , and depression. I am bed ridden and I can honestly say ebay ruined my life.

I contacted the customer complaint email and had an email exchange with Malcolm and Kendre, neither of whom helped me at all since they said the only way I could get my account reinstated was for fax (fax!) a formal appeal including my personal and credit card information (I could black out most of the numbers if I liked). I live overseas, and faxes aren't cheap. What's more, why am I basically apologizing for eBay since it was their error?

Lost my eBay account. Lost the opportunity to get the bass. I will not be able to get an eBay account unless I fax in the formal appeal papers when it was their error in the first place.

I did pay via paypal * Transaction ID, Date, Amount, Paid to 1FN6993266798935X 2/05/2008 $138.50 8J363189S39550317 3/10/2008 $110.80 2EY65235A33345323 4/21/2008 $443.20 After the last payment cleared my account on 4/23/2008, I expected my shipment via their terms: 1. How soon should I expect my merchandise? Although most items are in stock it does not mean they can ship within 24 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to get your beautiful furniture, but we feel

protecting your investment is just as important. Many items are delivered within 14 days but please allow up to 4-5 weeks on some items.

I started calling and emailing when the 4 weeks went by with no word from them at all. I spoke with someone on the phone, on a Wednesday, who stated that it would be shipped the following week. (According to their regional schedule, that would be Tues or Wed. it would take a week from then to get here). After it did not arrive I called numerous times (left messages), and emailed numerous times. After a few weeks I got an email that the stools had been on backorder, but they were getting them now and would ship. I waited another week and a half, and then called again. I spoke with someone, who stated they were in process of loading to the truck. Again, no merchandise arrived, no contact from them.

On July 3, I got an email: "Hello Mrs. A., I apologize but the set is no longer available. I will have to refund you your money unless you're interested in another set? Sincerely, Sal 4 Less." To which I replied that I wanted the refund. I've been waiting since, and have sent 3-4 emails confirming again that I wanted the refund and requesting a status. I've received no reply, and still no dining set. As an fyi - they still have the set listed with 5 available as a "buy it now" item on ebay. Out $692, still need a new dining set.. anything I buy now will be at that purchase price + the $692 that I've already spent.. not to mention the arguments with my husband over this situation. Any assistance/advice would be greatly appreciated. Thanks.

An Ebay customer told me that they recieved a message from Ebay NOT to conclude our sale... i.e. send Payment..because I listed money orders only. Many Ebayers do, are they all being chastized and thier buyers scared away? I was wondering why no payments have been arriving after the first week. I had to email all of them and reassure them they will get thier orders. Something smells like when Microsoft tried to corner the market, I think Ebay is trying to do so also. are they allowed to do this? Esp. since the Own Both companies? That's a Monopoly.

Now I must RAISE prices, which will reduce SALES to cover Ebay-Paypal's double fees. is the government looking into this? I hear Australia is already investigating Ebay's practices right now. I just want advice....for now. not legal action at this time. but the government should be aware of what's going on in the world of Ebay. Thank You

LATE or NO Payments.. Customer's being advised NOT to pay for orders listed as money orders and not Paypal, by Ebay.. and I must raise my prices to cover double fees, which will reduce sales.

That's right: rather than owning up to what they did, eBay is pretending that a program listed on their own website DOES NOT EXIST, and that I must have somehow filled out a complete registration page and clicked 'agree' in my sleep. The account is closed now, thankfully. However, the lack of accountability this company has is unconscionable.

Frustration, stress and helplessness - I no longer wish to trade with ebay but I can't get out of it! Help!

I also bought one of there items to see how this person was. They contacted eBay and the said I bought the item with thte intent to leave negative feedback. eBay then suspended my account over this and remove all my items. They never even contacted me about this even after I try to do so with them. I was convicted of this without eBay even asking my side of the matter. The person still has the money for both item and all I have is this problem with eBay. Also eBay is taking fees out of bank account for items listed the day they did this.

This was my means on income and even have gone and bought items to start a business. Not to mention the mental worry over this mess that if eBay would had hear my side of the story things might be different and I feel they have judge me and I feel like I did something wrong and I have done nothing wrong.

Then one day my account was shut down with out any warning at all. No explantaion or warning, just shut down completly. I have been trying to contact ebay and send them almost daily emails for over a month now and all I seem to get is a very vague email saying that a 'third party authenticator' has had a problem with an autograph. They have never ever stated which one or given any clearer explanation.

After an outstanding record with ebay I am disgusted that they have played judge jury and executioner on my account for no valid reason. They have too much power and have taken away a source of income for me with zero chance for me to prove my case. I stand by my account and I have done nothing wrong. I am not a fraud yet they have convicted me of being one. Truly disgusting!

We are a family with three young children and this extra income that we were getting through selling on ebay was a big help yet ebay just suddenly stopped my account with no explantion. This has had a big effect on our income. It has certainly made life harder.

The first item i bought was 2 playstation games from one seller. One game was called True Crime - New York City and the other game was called Just cause. The second purchase i made was a mobile phone called the Nokia N95. No where on the page did the seller say what was included. I soon found out that this sale was for just the accesories with out the phone. ( I had asked the seller as the page did not say what was included)But when i found out it was too late as i had all ready paid. I did not even recevie the accesories in the end. I then bought a SPV M600 which is a pocket pc / Phone in one from a seller

True Crime - New York City was 1.00 GBP, Just cause was 2.70 GBP. The shipping for these two items was 2.50 GBP. This brought the total purchase to 6.20 GBP . The Nokia N95 Came to 35 GBP and shipping was 20 GBP giving a total of 55 GBP. The SVP m600 came to 49.00 GBP and shipping was 8 GBP, giving a total of 57 GBP. The total of all the items which i paid for and i did not receive came to a total of 118.20 GBP

I have lost several transactions wherein a buyer has bid and therefore agreed to pay for an item. According to ebay, this is a contract. Yet Ebay has unilaterally stepped in and broken the contract.

equipment manufacturer (OEM) part. I was buying part for a 1999 SAAB 9-3. I verified before I bought the part that the part number that I needed was indeed #5336433. The seller sent me a different part (part #4755955) that is for a SAAB 900 (94-97) and does not work in my car. I returned the part, which the seller acknowledges, and requested a refund. The seller has refused to refund my money. He claims that he has a fully functional 9-3 ACC, but I do not know and he has provided no proof that it is the correct part, #5336433. This has been going on since June 15. I filed a complaint with Pay Pal under their resolution process. They denied my claim. Please help to secure my refund. I am out $131.28 and I do not have the part I bought.

The manager Sheila was rude and unprofessional to me and no compensation was offered. I would like to be compensated for the Redwood clock and for the two glasses that were broken. If the unposted items were in such bad condition - Lenny should not have taken them in the first place. I received a pittance for the 6 items that were posted on EBAY and they incorrectly posted 3 separate items on one posting and they should have been listed separetely. People who are looking for these kind of stores to place their items on EBAY for sale should definately steer clear from this store.

i feel duped and conned. VERY unprofessional. I remain uncompensated for the Redwood clock and for the 2 broken glasses. These items were my Mother's and she is now deceased. To have been treated in this way and to have one item "thrown away" and 2 other items broken with no compensation only adds to the emotional distress. I want to be compensated.

Resolution Tip: Avoid threats and insults, as they almost always backfire. END QUOTE. My question to mssrs David S. and Mike S., which of these words are prohibited by ebay so that they cannot be used in a reply to this NPB who asked that I send the item while he was in the process of mailing the payment! You allow people like this to cause havoc with respectible sellers, while eliminating the means for sellers to post negative feedback to warn other sellers of the con job trying to be perpetrated upon sellers! I hope when my post reaches the internet it will deter many hopeful new ebay users from coming aboard the ebay ship, and a stern warning to those already on board ship to abandon immediately!

PLEASE NOTE: New ebay policy which will become effective on an undetermined date in September 2008 will impose further restrictions on anyone attempting to sell on ebay. Without having a merchants account, you will not be permitted to sell on ebay UNLESS you accept PayPal as your primary (ebay hopes only) payment acceptance venue, or the addition of SKYPE and other ebay scams to the REQUIRED LIST!

To anyone reading and agreeing with me that ebay is overstepping their authority in unequitable policy that includes, no sending of cash, the monopolization of the payment system, which in September 2008 will close all loopholes that allow a seller to accept cash, personal checks, or money orders/cashier cheques, etc., which will affect all but the largest power seller merchants. These merchants will be able to put in place if they already do not have a merchants account in place to accept credit cards.

I have compiled numerous other files of injustices which have caused emotional and financial harm to this seller, so if any law firm members or individual attorneys reading this would like to discuss this with me...PLEASE EMAIL. The information you receive may be sufficient to initiate a winable class action litigation suit. Thank you, one very disgusted and abused ebay seller since the year 2000! Numerous on-going instantces of abuse since 2004 which has caused emotional distress and financial loss as a seller on ebay since 2000.

When I called I got the Oh well, our driver decided not to pick up on the way back. They pushed the pick up time out another 3 weeks. I cancelled them since the other companies I called promised 2-3 week deliveries. Then HaulBikes had the nerve to charge me $100 as a cancelation fee. Rediculous! What a scam.

so then it explained how to send payment which was wire transfer through western union and that ebay was suppose to verify the payment and then contact the seller and he would then ship the car and he wouldnt get the money until we got the car and made sure we wanted it so needless to say he set the whole thing up with the emails and everything and instead of me sending emails to ebay it was going to him he set up a ebay email account not through like yahoo aol verizon it was EBAY@purchase-protection-program.com (which thats one reason i won't suspicious), So after emailing ebay (well i thought it was ebay) i wrote in the email asking about the tracking # for the car because that was explained in the email that after sending the money and ebay verifying it the seller had 3 days to send a tracking # to ebay.

well after not recieving a answer back from ebay i started getting worried so i called western union and they said he picked up the $3000 Thursday morning and so after finding that out i went on ebay's website and talked to them live online and asked them about this situation that happended and they told me there is no one i can talk to on the phone myself they do have a fraud team but only the police can talk to them and i have sent over 5 emails to there safety team and there not answering my questions at all they keep writing how to protect myself when buying and telling me not to contact that seller anymore

when i tried to explain that he already got the money and i need help on what to do and they show no concern about this seller that is still a member on there site and ebay said it's not there fault because it was done outside of ebay even though the emails look exactly like the ones they send out to people after buying and also the seller said he was transfered to the UK for his job and the car was warehoused in TN which he sent pictures of the car and everything it certainly didn't seem like a scam at the time..when we contacted the british police through email they said they have over 16 different address's like the the address the seller used and they said that my local police would need to get in contact with them if they feel the need too.and we did contact the hopewell VA police and they came and did a police report and collected all emails and documents i had from this whole transaction and they said the FBI might pick this up that was on Friday June 28th.

And today we contacted the FBI and police and were told that we will never get our money back and noone will help us try to track this scam artist down! However I recently made up a FAKE person and sent this seller a email about wanting to buy this car and again he is trying to scam this FAKE person with the same information he gave me. he is using a different name this time but same email and everything and if someone would do there job right they could use this oppertunity to set the seller up and catch him and possible get our money back before thousands of other americans are scammed by this guy! Please let this story warn others out there that shop online to be careful because this could happen to anyone! PLEASE PASS THIS TO ANYONE THAT MIGHT CARE TO HELP US IN ANYWAY! We have the western union paper and all emails from this scammer! And ebay has SEVERAL WAYS to secure there website so scammers can't copy and paste any logo or email they send out or is on there webpage. Well we lost $3000 and no one will help us in anyway

lost of business because ebay block seller from selling but still charging the store fees

$618.68 paid to ALLTECHS via Paypal

Ebay's rules toward me as a seller or to either fix the postage and sell it to him or to have both of us agree for me to file a non-paying bidder alert. This of course, will never be agreed by this [person], and he'll only leave negative feedback. So I'm stuck with eating the listing fees and final value fee. I know this happens everyday to others & looks like the makings of a future class action suit. Thanks for reading.

Each time someone doesn't pay, I tend to lose a dollar or so. There are millions each day who probably lose the same.

Well, not good enough for paypal. They still wanted something else to delay the process of me having direct access to my cash. I found out that paypal does that in order to get some time to work with other people's money. When you get thru with paypal, than comes ebay, with their sky high fees, that block or suspend your account at their liking. They will not even let you know in advance if something is wrong, and give you the chance to fix it.

In my case especificaly, I was selling my own products, that ultimately were tagged as bootlegged softwares or counterfeit copies... I was furious. I just wanted to take my friends truck and drive into their office in San Jose, and stuck my products you know where. My account was blocked and they required some documents in order to re establish my account, and I had to swear not to sell illegal softwares on ebay anymore. I simply ignored it and dont use them anymore.

Amazon.Com. This last one, charges you an absurd amount of fees for, and still call you products counterfeit or bootlegged copies. It's just ridiculous. Not mentioning that they held approximately 2.5 K I had on my amazon account for 45 days, money I could not touch, even being mine. Luckly, my costs were basically for shipping, because I produced my products, but if it was not for that, I would not have made it.

I 'm currently fighting Amazon to get my money back...did I mention that they reversed aprox. 1.5 K that I had previously in my account ? Well, they did. Did they ask ? No. Do they care ? No. Are they happy ? Yes. Am I happy with them ? Big fat NO.

I cant count on a system that is unstable to do business with. So I cant count on ebay, payapal or amazon.

losing $4.99 every month

Economically, I will and have found other means. Ebay fails to realize that their are other competitors nipping at their heels.

Again, inducing trust and a higher price/bid this seller said the item location was Thailand and charged me $8.00 for shipping from there. The package came from California with a postage stamp of $1.98. Upon reporting this to ebay, of course like everyone else receives, the response was a canned form e-mail. PayPal's response to my claim was that they would collect the refund of the gems to me, the cost of shipping to me would not be included and that I would have to return the gems by mail with tracking, (take a loss in the cost of shipping to me) and further that I must pay to ship these items back to THAILAND (not California where they really came from) a total loss to me of $23.00.

Paypal's representative and then a requested supervisor stated to me that they don't or can't request the shipping be returned to me which is a lie because they have done this before when I have received fake gemstones. I also called and spoke with customer service at e-bay and went through the live chat trying to speak with someone from security. I left messages with customer service for security and voicemail requesting someone from security call me back. I have not received response, however, customer service did tell me it is not within their power to do anything about this or tell me what the punishment would be to the seller if any took place. The seller is still online selling so I would say it is not much of a punishment that would ever sway a seller from continuing to defraud buyers.

Ebay and PayPals lack of concern, refusal to call me back, refusal to make the fraudulent seller take the loss rather than me, the buyer, continuing to let the seller sell items make it clear that their main concern is making money from these sales and they are willing to overlook the fraud which continuously grows on ebay. This should be considered fraud in itself. Not once did anyone ask to see the envelope or gems or accept my offer to scan and forward pictures of the envelope and gems to them.

I have limited ability to test these gems. I can test the stones with a refractometer which shows the so called Demantoid not to be Demantoid at all and I can test the two so called Paraiba Tourmalines with the refractometer which shows them both to be tourmaline, however, Paraiba Tourmaline is different and requires a highly technical machine to see if the stones contain cooper and/or manganese. Paraiba tourmaline glows in neon colors. One of these stones appears to be Paraiba tourmaline, the other stone does not appear to be Paraiba tourmaline at all. So many buyers buy gems, trusting at the word of these ebay sellers and have no way of testing the stones. How many are these fraudulent sellers and ebay ripping off unbeknownst to buyers. Of course ebay and paypal should be holding sellers to the highest of honesty and integrity and if they are not honest, they should not be allowed to continue to sell.

The total sell was not that much this time, $178.00 plus the shipping of $15.00 to ship to Thailand but this is not the first time this has happened in my gem collecting. This is just the last time I will allow ebay to get away with it. To flagrant.(sp) The only thing I can do about this is cancel my account with e-bay which I have done and report them here in hopes that something can be done to stop the losses to ebay and paypal customers.

I still have the gems and the envelope. PayPal wants me to return them at my expense to Thailand. The proof of fraud is gone if I send them back, and I lose out on the shipping both directions if I send them back. Ebay and PayPal get away with and continue on protecting these fraudulent sellers if I don't at least try in here. So that leaves me stuck with the original cost of $178.00 as my loss. Maybe less after sending the one Paraiba in for testing (a $90.00 cost) to confirm it is Paraiba Tourmaline. I can't imagine or face again, sending them back and the seller claiming he didn't get them or that all 3 gems were not in the envelope and then not only will I lose the $178.00 but the return shipping charge of $15.00 as well.

out of a tipical months sells of $300.00 I may end up seeing $50.00 to $80.00 of it the rest all goes to ebay, pay pal and USPS. That is as long as the money get's into my bank account before ebay without notice will take my fee's out of my bank account and overdraft my account, as PAY PAL takes 3 to 4 business days to transfer money from your Pay Pal account into your bank account. Now reading how ebay has mislead items being posted I can understand why I could never find my items once I went on to the network, most I well find on the last day or 2 of auction hours before the item ends most of the time not selling it but ebay takes there fee's any way.

The Consequences of these actions is I have to hold back shipping each month to cover ebays fee's before shipping as a results I get bad marks from buyers that are unhappy with shipping times. Now ebay has a new policy of cutting sellers network time using these bad marks against sellers resulting in no network time for my store forcing me to place items onto the auction where fee's are much higher and most items sell for next to nothing or not at all! while ebay keeps collecting there fee's while I am forced to sell items that should bring $20 or $30 for pennys, and making only shipping fee's of which I must pay everything with.

My store this past month sold next to zero yet my ebay fee's are over $70.00. My once store that was just making it, well now end up closing and will close my bank account as I will not have the money to pay those monthly fee's as I am out of work and have no income other than what I got from my ebay store.

I provided proof to eBay that the information was false and that the member used feedback extortion to try to get money out of me prior to leaving the feedback. When I refused, he left me defamatory feedback. eBay told me they took action against the buyer for the feedback extortion, but they will not remove the defamatory feedback. This is unfair and discriminatory.

My business prides itself on its 100% positive feedback rating. Now, that has been ruined by false accusations. There is no way to know how much money I will lose due to this. I am sure it will have an impact on how my customers view me and my business.

Also eBay won't give contact information as I didn't purchase thru an auction. I am out time and money original contact date was Mar 2008 it is now July. I wanted the displays for my business.

opened dispute may 15. i was not aware that i had to close a dispute before it could move on and i thought i lost out on my win as i could not leave feedback or go through paypal with on ongoing dispute. i had recieved an email from ebay that my dispute was about to close and i had new life on the persute to retrieve my winnings. i had closed all disputes on june 19. what is my course of action. i have emails copies of everything. Ebay has to wait the 90 days to leave negitive feedback incase it can be resolved and it has the item is no longer valid after 90 days!

lost out on collector edition hockey cards that have already tripled in value. i have lost ALL credibility to ebay and not to mention the one item was a gift for my neighbour for helping me take care of my dog.

Lo and behold, when I received the purchase receipt, there was an eBay user name. When I followed the link, it took me to a user page on eBay. They set up an account for me without my consent, authorization or confirmation.

Off I went to eBay Customer Service. There's no phone number, and I can't sign into an account I DIDN'T CREATE, so I used the email us link. I received a form email telling me to log in and cancel my account from there. Nope, nobody with a brain actually read my message.

Since then it's been all downhill. I've emailed, I've used LiveHelp, I've spelled it all out as simply as I can: the account was created without my consent and needs to be closed immediately. No luck. In the latest email, eBay has informed me that this unauthorized account I didn't register for must be kept open for 180 days to prevent fraud, and because I bought something on the site. That's right: they're trying to prevent fraud on an account THEY created fraudulently. And apparently, all their information about guest purchases not requiring account/username creation is completely false. Breach of contract, much?

I've also specifically asked eBay's reps for the name, email or telephone number of managers, supervisors or the Fraud Department. They have repeatedly and openly refused to give me any information, and keep sending me back to the form-letter-generating Email Us link. This is unconscionable. If an account anywhere else was created without my consent, I could contact someone and get it shut down immediately. eBay, on the other hand, doesn't seem to be interested in adhering to its own policies or protecting its users. Not to mention that it is employing an entire team of customer service reps that are apparently completely unable to think critically, read and comprehend complaints, and do anything other than copy-paste form letters and responses.

My information is currently being used in an unauthorized username and account. That's a pretty large consequence. I've filed reports with the FTC and another reporting agency, which has resulted in a lot of my time being wasted to complain about a problem eBay create and should have corrected immediately.

These invalid excuses include: 1. That my account has open listings (it doesn't). 2. That my account has open half.com listings (it doesn't). 3. That my account is suspended (it's not). 4. That there's a glitch (there isn't...I was able to close a separate account within 2 minutes with no problem). I feel this is an attempt to keep my personal information available to them for fraudulent purposes and it's unacceptable. They need to close my account immediately.

Potential identity theft, potential unauthorized access to personal information.

The price for the item in question is now at least $20.00 more than it should have been.

One woman demanded a refund because the shoes that she purchased squeaked. Another didn't like the book, turned out to be a book dealer that could not make the profit she wanted, and returned a 50-year-old book damaged. Both got their money back. Another from out of country filed a non-receipt, got $200.00 back even though eBay had the customs form, the receipt from the post office. Another buyer filed a complaint for non-receipt of a book less than a week after the end of auction.

Too much time is now taken up on refunds and returns and complaints. What used to be a 99% feedback is now on its way down. Time is money. Someone needs to come up with some competition for eBay.

I emailed Ebay customer support numerous times requesting that this feedback be removed and they refused to remove it even though it violates Ebay policy. Also, Ebay will allow buyers to leave negative feedback about sellers, but sellers are only allowed to leave positive feedback about buyers. I left negative feedback for this buyer, and Ebay suspended my account and is refusing to let me access my account.

I lost $5000.00 that I was supposed to receive for my vehicle auction. I was in the process of exchanging emails with different buyers for the purchase of my car, but Ebay canceled my account and I am unable to contact these buyers now. I had to pay another $50 to relist my vehicle because the original buyer never paid for the auction he won. Ebay was my only source of income and now I have been living in a state of extreme poverty because Ebay has refused to take action against this buyer that violated Ebay policy, but they are taking every action they can against me, and I haven't done anything wrong.

I am out money that I paid for a Gucci bag that is not authentic.