eBay Reviews

Followed by a series of lectures from another buyer on how to conduct transactions on eBay even though I had been on there since 1998 and until then, never had a complaint. My listings were clear in wording and my pictures were of high quality and provided ample description of the items. Lost money on partial refunds and lost status. No support from eBay. Only "resolution specialists" who I could not understand due to thick accents and poor English who promised resolution scenarios which did not occur. I was not even advised on request that you could counter negative feedback to offset it somewhat.

The final event just occurred, where a person bought a collectible item from me and had seven days to look at a well-worded listing and awesome photos during the auction to make up his mind. The buyer paid quickly and the item was well-packed and shipped. It was communicated with the buyer. The buyer then dropped off the radar, returning over a week later with short, negative and disturbing emails claiming a flaw in the item (which was actually not a flaw but original to it and other models from the same year)

I refused to refund due to buyer not looking at pictures or description carefully. The issue in question could easily be seen from photos. Then, eBay sided with the seller, who was verbally abusive on second email and never attempted to mediate. I'm out $202.00 and have yet to receive item on return after over a week. eBay is sloppy, scary and will never receive my business again. I was made to feel like a common con artist and criminal. I am an honest person getting screwed along with all of the other people here - buyers and sellers alike. Many other details to impart at another time.

On the following Thursday and Friday, I started using the camera, and a lot of my pictures were coming out blurry, especially when outdoors in full sunlight. I contacted the seller who said he never had such a problem with the camera, and to try and reset the settings. I did so and experimented with the settings over the following weekend. At first I thought I managed to get the camera working properly, by not pre-focusing the shutter and wrote the seller that and left the positive feedback, not aware that I hadn’t actually taken any pictures of any trees (or objects that take up the top of the frame of the image). When I did so later, I found the top and left hand side of my images were blurry.

When I contacted the seller and sent him some photos of the blurring of the trees, he told me he still thought it was user-error and to get advice from Canon. On Monday morning, May 14, I called Canon and explained the problem. They told me that the blurring should not be happening and that it is most likely a misaligned lens, and that it would have to be repaired out of warranty, costing me $119. I really thought of every reason not to return the camera, since it still took very good video and photos of close up objects and had manual control of aperture and shutter speed. But in the end, I decided to let the seller know I wanted to return the camera, and figured it wouldn’t be a big deal because of what he said in the listing. But he didn’t accept the return and I was forced to open up a dispute case with eBay.

A few days later, when eBay decided in favor of the seller, I was flabbergasted. I appealed, only to have my refund denied again. Here I am, was sold a defective camera and eBay says the item is as described. A camera that “works excellently” should be able to take clear photos outdoors, right? I have bought other used cameras on eBay before without any problem, and I have been taken aback by this experience. I certainly won’t buy a digital camera on eBay again. I am now out $113 with a camera that I cannot use for outdoor photos. The seller is making up a story that I broke the camera, which is a complete and utter lie. He has been sent photos and videos to show the camera is in the same working order that I received it in.

I also have the 2GB SanDisk Ultra which he included with the camera, which shows photos exhibiting the same kind of problem taken by him prior to the sale of the camera to me. He has not written me back. I have spoken with eBay customer support on the phone almost a month ago, but have not heard back on the investigation, so I sent a certified letter over a week ago but have still not received a response. I will be pursuing legal action against eBay and the seller, as well as filing a complaint with the State Attorney General. The seller continues to write harassing messages on my public complaints in order to silence me, but he will not silence me until I get my money back!

Obviously, eBay is in an illegal position not attempting to enforce payment from the buyer to the seller and continually accepting payment for an item being relisted regardless of how many times you request fee reimbursement. Perhaps, eBay has had its day and we should all go back to our more honorable methods of selling and payment cheques are lovely and old fashioned and still work. Who needs eBay anyway? The world worked without it and may be better off without it. Criminality has seemed to thrive on it so let's get old fashioned again. What's your view?

I will gladly link arms with anyone wishing to bring eBay's corrupt activity to the fore as not only private sellers like myself but thousands upon thousands of UK businesses have had it with eBay taking fees for items that people don't pay for or if they do pay on their sister company PayPal, adopting a "Can I get away with it?" approach by telling PayPal it was not working, or didn't arrive or some other make believe story to try to reclaim their payment. Either way, the whole eBay and PayPal business models had fostered and helped create a new social problem for some users, promoting and even helping dishonorable sometimes criminal actions. I'm going back to ads in my local paper. At least, the people making inquiries about an item will be genuinely interested in that item and leave specialist items to specialist sellers. Let them weed out the idiots.

To end, as we all know, cash is king and the wad is god! And cheques are a lovely way to do business (but only when they have cleared). For overseas trading, direct money transfer or credit card to reputable agents easy peasy. PayPal is not needed. If an attorney wishes to make contact on a pro bono basis to bring other sellers on eBay together and form a case and claim his/her fees after success, no problem. My number for those interested is **. I do so hope that we can create a little pashion about the corruption and end it.

I resented the fact that they did not believe me. Instead of simply granting me a refund, they forced me to incur extra costs and aggravation to prove that I was right in the first place. What kind of buyer protection is this? The policies and procedures are designed to make you drop your case, not help you. My advice, treat eBay like someone to whom you are loaning money, never expend more than you plan on losing. After two recent incidences of major inconvenience, I'm done with them. It's a shame I wasted 10 years building good credibility with a company that doesn't care for the business or the satisfaction of its customers.

Sales come in batches along with feedback. It is like the site is blacked out or the server is offline for periods at times and suddenly you are on for hours or days and then completely off. As of April, about the 15th, my sales have dropped to less than half on one account that was in the eBay top rated seller (TRS) status. My second account is still experiencing the rolling blackout, but it’s making sales and was promoted to the TRS and then suddenly sales came to a halt. On contacting eBay’s customer support, some admit to problems while others say it is the first they ever heard of. eBay is removing complaints from members on the discussion forms and trying to cover up the issue. Sellers are paying fees, thousands of dollars a month, to have products listed and viewable worldwide 24/7 and we are not getting what we pay for. eBay refuses to address the problems publicly and continues to take sellers fees knowing the site is not working properly. Quoting a customer support person at eBay, "We will offer a special when it is fixed - our way of saying sorry."

What this means is that if you state you will ship within one business day, which I do without fail, you must print the shipping labels (upload the tracking information) in 90% of your transactions within that time period. I do this 100% of the time, as I always ship the next business day. Always. However, since they began to keep track of this data in the last couple of months, my score has always floated around 92%, which is ok - it's above the 90% - except it is not remotely accurate. It should be 100%.

I have called eBay repeatedly about this problem and have received excuses varying from "It will be all right in June" to "It's just a temporary computer glitch." and "It will be okay; don't worry about it." It was upsetting, but not as upsetting as when I checked my rating again last week and found it had fallen to 89%. There was a yellow flag on the page that, when I checked, indicated that "your top seller rating is at risk."

I have called all week and been promised return phone calls from supervisors that I never received. As directed, I wrote 5 letters using the "suggestion box" which promises a response within 24 to 48 hours; and I have not gotten one. I just checked now and see my rating is now at 90.72%. I have no confidence it will stay there. I am extremely upset about this. I can't seem to get anyone to tell me the truth. And although people say they care, they obviously don't, really, because nothing is ever done. This has me pretty down, and if I didn't need this income, I would quit selling on eBay in a heartbeat. But I am a chronic pain sufferer, and it "works" for me to work at home.

I don't think my livelihood should be threatened because eBay cannot control the software. And there are many other TRSs, who are having the same problem or others related to DSRs.

eBay used justification received from seller saying that in a post-tracking system, it is shown that I have received the item in Russia. It was very strange from eBay not to check the tracking system, because there is no information mentioned by seller. I appealed the eBay decision and wait for eBay's feedback. Now, I am almost sure that eBay customer protection system is selective, and eBay does unfair decisions against international buyers. I cannot do anything with this shipment from Russia, because sender is the shipment owner unless post office handed me shipment. The seller does not want to bother himself. Did anyone have the same situation in the past and successfully got refund for never-received item?

When you see such a decline, one panics. It's the extra income that helped the house make it through the tough times. I started looking on the eBay community forums and saw that I was not alone. Many, many people are stating the same thing, starting in the same time frame and get so many different answers from the employees at eBay one finds the companies credibility is nil. I have found the ones who seem affected the most are what eBay calls "preferred treatment for doing an excellent job". It is called "top-rated seller". This seller has stellar feedback, excellent service and a sound return policy. It is something that the seller should not only be proud of, but should also get seen higher in the "best match" search.

When I was on the phone with eBay yesterday, it was stated to me that while that is a super attribute, the seller who sells the most is favored. Meaning cheap offshore merchandise is favored over a constant record of selling a great product. It's frustrating, the sales are down and the fees are rolling regular. I know it does not seem like a company would elevate sellers’ sales. They make money off them, but these are facts and can be seen not only on eBay's community stores, technical issues and many other boards all stating the very same thing I am writing about today. In the end, I do hope this is a technical issue, as if this is the new company policy. Many who have made ends meet in the economic meltdown will go down with the rest of the nation.

It's very disheartening as somehow I thought that I missed that bullet and was so thankful eBay was there to help my family in the hardest of times. What made eBay so great was items that just could not be bought anymore. The "oldies but the goodies", the expensive, long lasting, yet second-hand items that we grew up seeing. I always bought what I knew was a great item on eBay, as it was affordable and in a fair market. Well, it seems that fair market is gone in eBay like the rest of the United States, sold out the cheap junk, and anything that is truly good, unsearchable.

Wow, that's just amazing. Please, if you are an attorney and want to help some small businessmen out, help us start a class action suit about this. eBay has affected millions of small business owners and they have done nothing to correct the problem. I do not know if they are doing this to promote their own self serving interest trying to get rid of some of the small guys so their own personal sellers (yes, eBay) sell on their own site (and all of us are in direct competition with the very entity that runs our business site). In any case, many small business are being put out of business and buyers cannot make purchases or bids on items, which means items are selling for much less than what they should be and people are losing money!

I keep accurate and detailed info on everything that comes in and goes out, what I buy it for and what it sells for. I have every one of my eBay invoices for the past 10 years! I have always run my business like a business and paid taxes for what I made. So, I have no problem being part of a class action suit against eBay and I have no problem putting all of my info out there to help prove the case against them. I encourage any other business owner or personal seller who has been affected by this to step up, complain. Nothing will get done until we stand up together. There is strength in numbers.

When I am in one of eBay’s rolling blackouts, my items are not seen as evidenced by zero "watchers" and no item bids. Then 1-2 weeks later, the blackout is suddenly lifted and my items sell and have plenty of watchers. What's really interesting is that the buyers are from a particular state, all Florida, or all Michigan. The blackouts have become so chronic that even large volume sellers are having their items' visibility stopped for weeks at a time. It is unethical of eBay to knowingly take sellers' listing fees when they know they're going to black out that seller's visibility to shoppers. That is fraud. And there is absolutely nothing that I can do about it.

The only part of eBay that works is the one that collects our money for fees, and invoices us for our store subscriptions. This is highway robbery to the poor schmucks trying to earn a living. Some form of legal action should be initiated to force them to admit to acknowledge the technical problems and correct them as well and some form of reimbursement for all of the sellers who suffered 60%-70% decrease in sales because of the problems. Thank you in advance for your consideration.

I have submitted a claim to eBay and am awaiting resolution, as the seller, ashnnate, persists in his unwillingness to meet even the simplest seller obligation and I am now convinced that his listing was fraudulent. I do not seek legal recourse, as the cost of the item was only $43. Negative feedback was left and I urge all eBay buyers who encounter a listing from this seller, ashnnate, to look elsewhere for a legitimate and satisfying transaction on eBay.

After the ad says "no returns," the eBay buyer protection allows him to return the item and takes $241 from my account without warning and puts it on hold. When I got the item back, the box is crushed and the shock is missing all the hardware. To boot, the shock is dirty and leaking oil all over the place. I called eBay and told them that what I had gotten back isn't what I sold. It's now missing hardware and leaking. I even took pictures but eBay refused my case and went for the buyer who is just new to eBay - 15 stars versus 65.

So I lost $241, plus listing fee and sellers fee. EBay's buyer protection is 100% failure, an example of good company going bad. Now, they charge you listing fees and seller fees. And since they now own PayPal, they make a transaction fee. If you lose your case with a buyer, you win the prize and you get charged for two transaction fees. Then, PayPal holds your money for 21 days even if your item was delivered for a week!

The postal clerk helped me wrap it to ship to France. This rug was sold on 3/26/12 and shipped on 3/28/12. On 5/4/12, I received an e-mail from eBay buyer wanted a full refund of $239.00. I explained that the buyer asked no questions and the ad was correct. Buyer stated it had holes, stiff spots, was not tanned and had an odor. Postal clerk who helped me wrap it knows there was no odor, other than the regular smell of a hide. I am waiting to see what is going to happen. My buyers and sellers, and I are waiting and may decide to stop our eBay account. What else can I do?

eBay and these people had cheated me. I bought this mobile by my hard-earned money and they looted. Ebay is so irresponsible. They don't have any care for the customer. And eBay vendor Sales India is so pathetic. I don't know whether I will get my mobile back or not. I think never. Please, beware any electronic Item from Ebay and think twice. The product was not genuine and after receiving my mobile, they didn't sent it back to me. Also confirm that the product is genuine and warranty is available all over India, not at vendor place.

Now please tell me if you purchase it on eBay, shouldn't you be able to resell? Well, they won't reinstate my account. They also claimed that my account is linked to a suspended seller, and they won't tell me who and when. This is not good business. And of course, now that eBay suspended my account, so did PayPal, which was again saying it was only due to the fact that eBay suspended it and they are owned by eBay. Now, I ask you, does this seem fair? I am applying for a refund from the original sellers, after all, I am a victim of fraud myself. So I guess I'll see if they will honor it.

After receiving items, Barryg gave me 3 negative feedbacks and low ratings on detail seller ratings. Detail seller ratings are critical. Low ratings mean restrictions to your account. The buyer stated his reason that I did not consider discounted shipping since he purchased 3 items. In fact, he received a 25% discount.

As a result of his feedback, I was put onto restricted status. I do not receive my payment until eBay feels the customer is satisfied. Sometimes 3 weeks. Even though I have established a good record over the years, I have to wait one year to be reviewed. I have sold and delivered 20 auctions since this guy and have received positive feedback. My account shows 1293 positives from sellers with a total of 1485. What this means is if a buyer gives multiple goods, you only get one good credited and the others figure into a separate column. However, negatives all count even if it's the same guy.

This buyer also sells, so he knows that his feedback is hurtful. It was given in revenge for filing a claim, which is also bad. eBay is changing its policy on this very fact in June, and yet, they will not give me the benefit of the doubt. I am unemployed and need the funds of the sales as quick as I can get them. I think this policy is unfair. I called on 4/19 and got nowhere. I hope you can be of some help. All I want is for them to consider my record and remove the restriction. Thanks.

PayPal refused to consider my complaint and demanded I return the item at my expense. Why should I be required to throw good money after bad? I had contacted the seller in question and offered to package the item at my expense, but the misrepresentation of the item was intentional on their part and I told them I was more than happy to return the item but that I would not spend additional money on a bad transaction. The seller jerked me around until the Better Business Bureau got directly involved and I was asked by NY Consumer Affairs to submit a complaint to their fraud division as well, but again it all stems back to eBay and its lack of policy enforcement to avoid this type of activity.

I have curtailed my purchasing from this venue and will ultimately find other more trustworthy sites who will welcome my business, but that doesn't make up for all the financial losses I suffered while trying to deal with eBay or PayPal. I suggest to anyone reading this to re-think where they are purchasing things and whether or not they can't purchase the same items through another online vendor. I have found Amazon.com to have a far better guarantee than eBay or PayPal and Abebooks.com has far better book values and pricing than Half.com. Look around and even if you have to pay a little more, it’s not worth it having to deal with an unethical company in the long run?

eBay was supposed to be fun, but I can honestly live without the headaches I experience for the most part when dealing with their sellers or their affiliates. Buyers can go anywhere to buy. eBay makes its money off its sellers regardless of whether they sell anything or not. There are other and better options. But I would still like to see someone take eBay to task someday. This is not a company which operates to the good of the marketplace and is a detriment to anyone engaging in mail order/online sales.

I have been a buyer since 2006 and opened a store in 2007. I had the ProStore, which costs $49.95 per month in fees, and also the Selling Manager Pro, which was an additional $15.95 per month. I was a top-rated PowerSeller. My main inventory was Italian charms and handmade jewelry, all of which ranged in price from $1.99 to $12.00. In July of 2011, my jewelry making really took off and I decided to leave my regular job to pursue my dream. When I was able to invest more time in listing, the sales really took off and I was making approximately triple what I was making at my "real" job. So I was happy.

The problem all started January 31, 2012, when I awoke to find an email from eBay informing me that all of my listings (over 4,000 of them) had been ended and my account was restricted. Why? Because I had a pendant listed with the name of a girl. The listing title read "handmade resin pendant - custom name Tiffany.” I had hundreds of names listed. But that particular name apparently sent shock-waves through eBay's "trust & security" department. By the way, the pendant had been listed for over two years with several sales. The day before this happened, I was updating my shipping fees (I charged exactly what the USPS charged) and the "Tiffany" listing jumped out and told me to check my listing and make sure I was following their guidelines pertaining to counterfeit merchandise. I went ahead and updated the listing because I knew that I was doing nothing wrong.

Well, I did do something wrong. I trusted that eBay would help me with my store being restricted when a customer service rep actually looked at the listing and saw that I was not trying to sell a counterfeit diamond from Tiffany's jewelry store. Wrong! Same song and dance as all of the other complaints I have read. I was shuffled from rep to rep, department to department and none of them was able to help. When I asked to speak to a supervisor, they told me that was not possible and that my account would be restricted forever. And I also made the mistake of asking if the fact that I was a PowerSeller, top-rated seller, had over 4,000 positive feedbacks and paid them approximately $500 per month meant anything to them. The reply to me was "not really" and then a dial tone.

People want to know why eBay does this. There is one simple explanation: because they can! Hopefully, enough people will leave them and they will either have to change their practices or go out of business. What shocks me more than anything is the number of people they employ (15,000 as I saw on BBB’s website) that are all **. I would hate to live in the city where they are all located! I know by my posting this that it may not make any kind of difference. But if enough people tell their stories, maybe someone who is powerful enough will take notice and be able to do something about it.

I could go on and on about all of the other injustices they do to sellers, but it would be repeating what everyone else has to say. I wish all of the good buyers out there would be made aware of the way eBay operates and stop buying. Just let all the scammers and criminals have it. I know I will never purchase anything or sell anything on eBay ever again even if they had a change of heart and allowed me to.

When I contacted them, they would not tell me what had happened or why they had accused me of "abusing eBay." They wanted me to send them a copy of my driver's license and a utility bill to "prove" my identity. I asked them why they didn't just send me something in the mail to determine whether I was myself. They refused. I also refused to provide them with the information they requested. I believe that their request was a breach of privacy and that they could use the information to steal my identity. I asked them why they waste time harassing innocent people who make one small $45 purchase when there is rampant fraud on eBay. They did not reply and were adamant about their position. So I told them that eBay was one of the most dishonest, fraudulent companies of all times and that they had lost me forever as a customer.

They did not care about my business because they make their money from all of the fraudulent sellers on eBay. They do not make any money off of someone like me who just occasionally buys something through the site. They also don't make as much money on honest sellers. I have often wondered whether eBay drives all of the honest buyers and sellers off of their site so that they can make more money through fraudulent activity. Unlike many of the people posting complaints here, I didn't really lose anything. But eBay lost a customer. I never had my account reinstated. And neither I, nor any of my family or friends, ever bought or sold anything on eBay after I got suspended.

I did not sell a single item, but still eBay demanded me to pay US$864 seller's fees. True, about 4 buyers did not agree to cancel the bid so for them I will have to pay the selling fees. But for the others, why am I required to pay? Just because those buyers opened cases on PayPal? I refunded every single one of them. Now eBay is sending me e-mail saying that if I won't pay, they will send my debt to a collecting company.

U.S. Sellers waste their money on listing fees only for their items not to sell. I've had 300 unsold items that I've wasted my money on listing fees. I’ve also had competitors bid on my items and not pay to waste my time and money to discourage me from selling. eBay needs to address these issues and the public should be made aware.

I looked into 1 swimwear item currently listed on eBay and was shocked to find that 1 seller can use the same photos and item and just listed under different accounts, change the location, price and title to get away with violating eBay’s policies. Their product sells and I end up with an unsold item because I was honest and followed their policies. Please help, I am struggling to get by and make a living. I want to continue selling on eBay, but would like them to please address these issues.

My husband has attempted to contact someone from eBay a couple of times, but he has never heard anything. As far as I am concerned, the buyer was ignorant towards bass guitars and dropped it. How else would the bass only be cracked at the bottom and the car have no damage to it? Now, we are out of a bass guitar and the money that we desperate needed. Why was there no real "investigation"? Why should we as the seller have to be punished for this buyer's incompetence?

After a few weeks, they mailed him again that he cannot use eBay anymore and also registered a new account. Just like that! They explained like politics covering the protection of customers and company policies. He is Polish like me. So, we decide to use my account. And a few days ago, again without reason, we received an email that the account is suspended! I had 2 opened cases on eBay, because I have sent by mistake 2 pairs of jeans/trousers to different buyers, but I realized very fast after a mail from a buyer and I solved the problem with them. But eBay could not explain to me why this time they close my account. This is discrimination!

I did nothing wrong! I am working in Fashion Company and also have my fashion blog. I have access to the latest and old clothing (LV, Gucci,Prada, DG, etc.). So why did you block my account? What was the reason? Some people received warning, or their account is suspended for a few weeks. But after this time, they can use eBay. But in my case, you blocked the account without warning (and permanently). Is that because I am a Polish girl?

There are hundreds of rogue traders on eBay. But eBay support only people who came from UK, or maybe they pay tribute to eBay? I do not know, but I know one thing - I will not let give up until I win this case. Many times, I list my clothings from the fashion blog; but at this moment, because of someone's stupid decision, I cannot do this anymore. I am ready to sue them in court. I will be grateful for your help.

In this case, I asked eBay to judge if the seller should pay for the return shipment if returning an item results solely from the seller's misconduct in transaction, i.e. lying about the item condition or a fraud. eBay's first reply was that the seller only needs to refund the original price and shipment. I then escalated the case, arguing that such policy is not fair to the buyers who may be victims of fraud or like activities on eBay market and cases like mine should demand sellers to pay for return shipment also. I received their reply this time stating, "The case was ruled in favor of you. Return the item with recipient's signature required and report the tracking information." I returned the item just this way, however, the return shipment was not included in the refund they issued.

I called their customer services and their representative told me their policy about the return shipment reimbursement, which she told me never happens although their website states it does under some circumstances. I asked about their judgment in the case and what "ruling the case in favor of you" means. She only said eBay will not reimburse for return shipment. Without their "ruling in favor of you", I had a choice not to send back the item which would cost me over $100 via FedEx. I had made my case specifically about whether this costly return shipment would be reimbursed by eBay or the seller. I feel eBay has an obligation to keep their words and reimburse me the return shipment I paid due to their direction in solving the case.

Whenever you call them, they act as if they don’t understand what you are saying and you go on and on saying the same thing over and over again. Because they refuse to listen to you, it is like a game they are playing with you. I have problem with my heart and this doesn’t help when you got to sit here on the phone for hours. Why do they transfer you backward and forward? They are not explaining nothing to you except they are holding your funds for no reason at all. I was sick for the three weeks that my son was mailing out my packages through regular mail without delivery confirmation. eBay has been giving me pure hell in regard to releasing the funds so the customers can received their orders; therefore, I ask them to tell me how to put all of my items on hold and no will tell me. This is a very stressful company to deal with.

The seller was charged eBay seller fee. The seller ended up paying about $17 in seller fees and losing the $200 income, and losing the item to this scam. The seller had many long conversations with Paypal and eBay, who agreed that the seller was scammed but they can do nothing about it because the buyer won't give the money back and the seller does not want the computer item back. eBay has become nothing but a market for scammers. The seller sold two other items the same week to two eBayers who also were unrealistic and left negative feedback for no good reason. One buyer demanded immediate shipment upon making payment at 10PM on a Friday night and the other one demanded to return a non-returnable item and demanded that the seller pay for shipping to and from buyer. eBay complaint found in seller's favor, the buyer kept the item and got a refund but still left negative feedback. eBay is awful.

So I explained my position, but could not leave feedback for him. Again, the buyer was able to respond to my explanation. I, the "seller", could not respond to him, so now I have my first negative feedback. This is not fair, if money is returned, the idiots should not be allowed to leave negative feedback. For some inane reason, eBay favors the buyer, and forgets that they were started on their way to riches with us small-time garage cleaner-outers. EBay is too big to be concerned with the small occasional sender. Shame on them!

Second, my feedback is 100% until the last 2 days, 2 buyers put an unreasonable negative feedback without any contact and their comment is out of context and does not want to provide evidence. I suspect they are scammers or someone who tries to damage your reputation because of strong competition. I reported this to eBay, regarding a buyer abusing the feedback policy. I wrote an email explaining the situation. Do you know what I received from stupid eBay customer assistance? He asked me to refund him, give him the tracking number and etc. which is not relevant at all to my questions. The buyer who left me a negative feedback has gotten the item and eBay wants me to refund them. Customer service didn’t even read my email correctly. They probably just copied and pasted the respond from the template. This is not cool. I read their email and I just cracked up laughing.

Third, my eBay account is a business type account, but they place selling limitations to my account. The first month, I was only allowed to list up to 100 items. Every month I have to send a request to increase my selling limit. They only give me a 100-item increase every month. Recently, I asked again because my selling volume is more than my listing allowance. As you know, maintaining selling history is very important. But because of this limitation, some of my items that have a good selling record have all ended up in the toilet. I have to relist the items again and the selling history is all gone. Not cool right? EBay told me that they just give me an increase of 100 items recently and that I need to wait for 90 days before another review.

Forth, I sold an item to a buyer and four months later, the buyer filed a complaint to eBay that the item they received is not as described. I advised the buyer to send back the item as a proof including the proof of receipt. The buyer refused to send it back. Without any investigation, eBay told me that the buyer filed a complaint and asked me to refund him. I refused to refund because the transaction was over 4 months ago. If the buyer wanted a refund, he should send the item back to prove it. It’s just common sense that you can't just refund someone who has used the item for 4 months. You don't even know if they will post the item back to you because they refused to cooperate with you in resolving the problem.

Do you see how dumb eBay policy, customer assistant and eBay safe and trust team? If I find a better selling platform, I will definitely resign from eBay. EBay policy is just to protect buyer. They don't value your effort and your good feedback reputation.

I am out $8.20 and he has 100% feedback and his merchandise. I got the cost and shipping back when I opened a dispute, but that was it. This has happened to me a lot over the years. I buy a lot on eBay. I filed a complaint with the BBB, trying to get seller to be responsible for paying back return shipping. It should be a policy. The seller gets their merchandise back and the buyer gets cheated out of hard earned money.

Ebay responded to the BBB complaint. He failed to mention that when you buy something from a store and return it, the store has their merchandise back so they can resell it! Where is the justice here? eBay is like a mail order catalog: if the customer isn't satisfied, the catalog company pays to have their item returned. Am I the only one this has happened to? I don't think so. There are millions of buyers on eBay and all sellers need to pay back return shipping!

Pre-order companies also have a different standard for performance in shipping time. Feedback defaults to 5 stars for shipping time since the item must be made. eBay is allowing my customers to report a less than desirable rating in a category due to the incorrect labeling on my account. My customers should not have the option to report feedback rating in the shipping time category. They will not make this correction for unknown reasons.

I think it is to collect revenue that they could not collect if they made the correction. If they can do this to me, they are certainly doing it to others. Take a dollar away from a million people and you have a million bucks. Due to this incorrect classification, I have lost my top seller rating, discounts and all benefits associated including higher placement in the search categories on eBay. My sales have dropped off more than 500%. If my account was properly categorized, the shipping option would not be available as a feedback selection and my account would still be in top standing discounts intact. This is a scam between eBay (parent company) and PayPal to generate additional income by collecting a larger percentage of listing and final value fees. In addition, PayPal generates additional interest income (for 21 days) on the money held instead of immediately releasing the funds to the seller with no interest collected.

I called eBay for help and was passed around 15 times eventually to Mike, a great guy who said that he could assist with the matter and remove the limits from PayPal as soon as he received confirmation that the low DSR feedback ratings were not my fault. eBay verified this and I was transferred into another loop where Franco employee id **, a head strong "I am always right. My word is the last word," supposed supervisor in the Trade and Securities dept. refused to assist. He said the other guy lied. Well, I guess the other three people before him did too!

Well anyway, this guy Franco refused to transfer me to his supervisor and eventually hung up on me when I would not end the call. He had no interest whatsoever to resolve my issue. Correct the account label so that my account was in the right category for the product I sell. I wasted four hours of my pregnant life fighting with him. I asked repeatedly for his supervisor's voicemail or direct warm transfer. He refused and told me, "I am the highest person you are going to speak to and I think I have to go. I have told you all of the information." I asked him if he owned eBay. You know the response? I got hung up on anyway! They continue to deny me access to my funds and I still do not have the discounts I am supposed to be qualified for due to the miscategorization and feedback reporting problem.

Since the event 10 days ago, I have had a loss in income of over $10,000. In addition, since my account is now considered below standard because of the skewed rating, all payments processed using eBay checkout and PayPal have a 21 day hold or a hold until three days after delivery confirmation. Since I am a custom order company, I cannot order the items until I receive payment. Hence, I will never qualify for the new rating system since I can not ship in 1 day.

During Christmas, my doilies were a complete success so much so I got behind. So shipping was slow but I kept in contact with my customers and kept them abreast of the situation. I did however had three negative feedback out of hundreds of sales that went alright. So now they hold my money for weeks at a time and only allow me to sell 15 items a month, treating me like a common criminal. Today, I called PayPal to try and get $10 release because I used their tracking system and it already shows the item was delivered on the 17th and showed them the positive feedback I received. But they won't release my money until the 22nd. I started selling with them on October last year at least this time around and had 100% feedback. I now have 99.1%. I showed them how my customers come back again and again and how the shipping during Christmas was my downfall which is my only complaint. But still, I am getting jerked around! I would not deal with them but it is the one place stuff sells fast. So tell me what to do?

I e-mailed the buyer, who said that her address was indeed incorrect on eBay and PayPal. She was not willing to pay the shipping once again. I was also not willing to pay the shipping once again. Therefore, she opened a dispute in PayPal. PayPal sided with her and refunded not only the $19.99 (like I would have expected), but also the $15 shipping. So you see, I have the item back, but I am out by the $15 shipping, also the PayPal fee to accept her funds originally, and the final value fee that eBay charges.

PayPal has said that even though it was not my fault, that they cannot separate item charges from shipping charges. I spoke with eBay, and they too agreed that it was not my fault. They said they would credit the final value fee (since the item was returned to me). PayPal also credited my account for their fee. But, I am still out $15 and I had followed the instructions to a tee. How can this happen?

I called eBay a few weeks ago. Then they said, as a one-time courtesy, that they would give me $10 in eBay bucks to use. They said it would take 7-10 days to show on my account. Still, nothing shows. I called eBay again today, and was told that they do see this note in my account, but that this was misinformation and that they cannot do that. Now, where is the Seller Protection that eBay is always talking about? I hesitate to sell anything on eBay, as this could happen again. Can you help me?

I told the agent what the first agent said. She told me, "He told you what you wanted to hear.” What? I asked for a manager. She put me on hold and then got back to me and said there was no manager available and could I leave a number for a call back. I did not have time for that as I was going out. I believe there is collusion between some eBay employees and some bidders, especially when it comes to rare instruments on eBay. This is not the first time I've had problems getting a last minute bid in; it's happened in different ways several times in the past, but this is the last straw. I'm thinking of taking this to my congressman. I hate to bother him with a trivial matter, but it involves an item over ten thousand dollars and if there is collusion going on, it should be exposed—it's a crime. I'm contemplating a lawsuit if there I have any grounds for one.

The seller then did not refund my money, and eBay says I’m out of luck, because they tricked to accept offer from the seller to pay me back. There is no line on their communication that allows me to accept a refund from the seller without first dismissing claim on their insurance policy with me, deceiving me. There’s no real guarantee as stated on their internet site. There should be justice department investigation into their illegal practices.

I called back and was told they don't have supervisors, so they couldn't even connect me if they wanted to and that I cannot appeal again. Frankly, I have no interest in appealing, nor any interest in continuing any relationship with eBay beyond the resolution of this issue. The interest I have is in the security of my identity and financial information and the desire for my account to be closed and my information to be deleted to avoid any future access or abuse.

I reported this to the Better Business Bureau and eBay indicated that they couldn't help me because no address of every one I lived at the first 5 years of my account's existence match the account's original registration address or any information related to my account. Not only is that frustrating, but it's also quite terrifying since I only lived at one address since the five years leading up to my account's creation and the two year's following its creation. Clearly, my information has been changed / tampered with either by eBay or some third party who has gained access to my account.

So, now my account has been linked to a random account in China. I can't access my account to see any information. Someone has access to my information and eBay won't talk to me beyond accusing me of being a policy violator or simply hanging up on me. I've filed a claim with the FBI Internet Crime Complaint Center at ic3.gov. Hopefully, this will help get me answers!

I tried to cancel the transaction, and after over a week of waiting, and not being able to sell this item to anybody else, I am being charged a final value fee, and eBay has not yet closed the case, stating the Buyer has not responded. I called them and asked them why it was taking so long, they do not have an answer, and add that since I didn't file an unpaid item dispute, I will not receive a credit for my final value fee. So, they are basically attempting to steal from me. Even though the item was never really sold in the first place, as it was sold to somebody, I clearly stated I did not sell it too, and never got paid either. These policies are completely unfair to the sellers; it is a waste of our time, and they should not be able to collect money for items that never actually sold since we were not paid for them.

I contacted the seller 3 times between 2/11 and 2/21 asking for assistance in locating the item. The seller never responded. I was told by eBay that I should open a claim, which I did on February 21, the seller responded on the 22nd, and said they would get back to me right away and investigate where it was. I never heard again from the seller. eBay told me to escalate the case, which I did, on February 28. They then told me they had 72 hours to decide what to do.

An employee named Trevor responded back and said he needed another 5 days to investigate. After 5 days had finished, I then called eBay again and asked what and where was my money. They said I would have to wait for another 8 hours to find out what my resolution was. I received a response from Trevor about 3 hours later, saying my clock was in Customs and that I needed to pay the custom fees. I tried calling him back to find out the information, but he refused to give it to me, and said he would send in an email. Of course, I never received the email.

They told me they were going to go in the seller's favor. I feel at this time, to file a police report, I have saved all emails, and correspondence with them. I will attempt to take them to small claims court. I have no use for companies that hire incompetent employees. I am out the cash, done with eBay. I only hope that there will be a class action lawsuit against eBay. By the way, they extended my case, so it would go beyond 45 days, so I could not make a claim for my money against Paypal. They are owned by eBay. Magical.

Apparently, eBay only cares about providing a safe and informed environment when it isn't their own level of safety or the lack of enforcing policy bought into question. I was contacted with a message from eBay Trust & Safety (what a joke) informing me that if I didn't remove or edit the guide, I would be hit with policy violations (despite the fact that the information contained within it was 100% true and accurate), a message I interpreted to be a form of blackmail. When I refused to comply, they did indeed issue multiple violations, effectively destroying my business, and this again despite a spotless record, 100% feedback, and Top Rated Seller status. To say I'm disgusted doesn't even come close. They refuse to punish long-term members engaged in fraudulent behavior, thus in effect colluding in it, punish those who speak out, then claim in messages to the innocent party they are only acting in the best interest of eBay as a whole. My advice, never buy anything on eBay again. You are simply getting ripped off by a company and selling environment that cares nothing for honesty or integrity.

Because my buyer protection was removed, I wasn't able to open a case. By the time that I was able to speak to a supervisor, it had passed the time that I was allowed to open a case. EBay obviously received a commission for this sale, but they don't want to help me get my money back. I need help to see if someone would help me to sue eBay.

They have no data to base this policy on other than brand bias. Had their medical device policy stated that I could not sell my oximeters, I would not have spent $4,000 on a large amount for the purpose of selling the product on eBay. In addition, there are several hundred oximeter devices listed on their site that do not follow FDA guidelines and eBay policy but they have not been removed.

I feel that I have been treated unfairly. I have contacted them regarding this issue four times. I have asked them repeatedly to inform me of what I must do to add my oximeter to their "approval" list but they have told me that this is not something they can do. When a company this size holds a bias regarding a brand, it makes it very difficult to compete.

On February 20, 2012, eBay did a review of my Detailed Seller Ratings for the period of: January 20, 2011 - February 20, 2012. This is a relatively new program implemented mainly for international and drop-ship sellers which are in an entirely different category than the items I sell and offer. eBay informed me I had received a 1.2% rating (1.0% is allowable = I was .2% over) in one of their four categories:

4). Shipping & Handling Fees

I received a payment from PayPal for an item that sold on February 21, 2012 stating that PayPal was holding the funds from my access due to a lower than average seller performance rating. Upon telephoning PayPal and then being transferred to eBay, I was informed that I fell short in one of the 4 rating categories.

The reason for this lower rating is that I was severely incapacitated during part of their evaluation period due to a medical condition (January March 2011). Therefore, it reduced my total overall transactions which influenced my percentage of error much lower than it would normally have been.

When I discussed the fact I had a surgery during this evaluation time frame, eBay informed me the following: If I had faxed or emailed a letter to eBay and informed them I had a medical condition that was going to prevent me from selling during my recuperation period following my surgery, that period of time would not have been taken to account. When I asked if I could submit a letter retroactively that explained that I was recuperating from surgery during part of the time frame and therefore my overall sales volume was decreased due to my health, they said no, that I could not do that.

I would like to bring to your attention that this information is not clear on any of eBay's pages. I am protesting that PayPal and eBay are holding over $300.00 of my hard-earned money based on an inappropriate rating system and unconsidered facts.

Please advice or contact me for more details. Thank you.

I tried 3 times to find out why and all I was told was that I was a security risk, they have the right to close accounts and not do business with people like me, and 2 of them hung up on me. I have no idea why. My feedback is 100%. They refused to let me speak with a supervisor. It's degrading, humiliating and embarrassing. I have not ever done anything wrong on eBay and have never attempted to sell anything before.

The seller, EpicOutfit, has abused me over email and harassed me, including calling me a **, saying I do not know how to read. They mocked me and said that the feedback period on eBay and on PayPal is over and now I have no recourse to pursue getting this refund. I have all of the conversation between us and can send you the transcripts. I would like some advice on how to proceed. All I want is a refund of the product cost, as they currently have the product and have my money. However, they are unwilling to do so. I have included our recent correspondence.

Today I was billed automatic out of my Paypal account for $135.25. eBay still stated that I'm a minor and yet still drafted my account. I didn't do any business with eBay since my suspension. Before that, I listed items that eBay canceled out and suspended my account. I can't change anything in eBay due to suspension. I demand my funds be returned.

When I contacted eBay to inquire about the status of the refund on Feb 18th, I was told that the account was closed and the refund would not be issued because of the tracking number issue that was resolved a month prior. I was told that the information was not updated in their notes and the new tracking number was not given. I reiterated that the whole purpose of the call was to resolve any issues that were holding up the refund, why wouldn't I provide the necessary information?

A supervisor stated that she would put in a request to listen to the phone conversation from Jan 20th to ascertain if the new number was given, but after two months of hassle from them, I have little faith that their ineptitude will miraculously improve. I don't have the language program or my $340 but I will escalate this issue to the BBB and hopefully warn enough people about their questionable practices to make them feel it many times over.

The coat that I sent the buyer after payment didn't have grease stains in any areas of the coat, but the coat I received back from the buyer has been intentionally vandalized with grease stains that I can hardly believe the buyer actually did maliciously with his own hands. I believe the damage that is done cannot be reversed and I need to take it to the dry cleaners to get their opinion. I can prove through the photos, I took of the coat before it was posted and the photos of the coat I received back from the buyer after he won his dispute. I also have those unaltered photos on my camera memory stick and iPhone. PayPal said they would not accept photos for proof of the damage because they could be altered but they use words from someone either in writing or verbally as proof of damages. So it's a dispute that according to PayPal will always favor the buyer because they take the buyers word over the seller which is not fair and totally wrong.

I also have additional information/documentation in regards to this case, and do believe it is proof that this buyer used his purchasing of this coat as a retaliatory act of vandalism against me from a previous transaction. But in a conversation I had on 2/4/12, with a PayPal agent that agent reversed the payment to my account in my favor do to a previous transaction between myself and the buyer that occurred on 12/31/11. At this time, I thought the transaction was resolved after which the agent reversed the payment to my account. But as I found out today I'm responsible for the negative $540.00 PayPal account and a damaged coat. How could that be?

The agent that reversed the decision on 2/4/12 did act upon making that decision herself without any consultation from a PayPal supervisor, at that time I was awarded the reversal of the funds to my account based on her decision, so once the funds were reversed I decided to move the money to my checking account. Now that it states that my PayPal account is a negative $540.00 and I'm almost sure it will be sent to the PayPal collections department for retrieval if I don't pay it back.

At this point, I want to do what's right and take accountability but on the other hand, I feel I shouldn't be held responsible (Hostage) for the damages that have been inflicted on my property. My feelings of anger at this moment are with buyer who did the damages, PayPal and eBay for allowing this buyer to remain held unaccountable for his criminal act of vandalism. But the buyer is being rewarded for his behavior. When talking with the PayPal agent supervisor I informed/offered him of a remedy to this correct this situation. The remedy was to stand by his PayPal agent grounds of the reversal of payment to seller on 2/4 and it would be over with but no he was sticking by his decision that the buyer won the dispute and PayPal was not going to lose anything in this transaction, but me the customer.

I'm so mad now that all I want to do is go ahead and release the $540.00 back to PayPal and be done with it. Then close both PayPal and eBay accounts and never use their services again. I have spent numerous hours documenting this dispute with PayPal about this buyer and PayPal responsibility to help the seller when someone vandalizes your personal belongings but it seems as the seller loses every time and the buyer is rewarded for his/hers criminal behavior.

I immediately started to cancel his bid. In the short period of time, another bidder, (#2) made several bids, attempting to top the unwanted bidder. Then a third bidder (#3) came in, topped the #2 bidder but not the unwanted bidder. Then the #2 bidder put in a bid to attempt again to top the unwanted bidder. During that time period of two minutes, the #2 bidder was second. After the unwanted bidder was removed, #2 bidder's bid dropped back to just above the #3 bidder. Ultimately, the #2 bidder won the auction. Now he refuses to pay, stating that he walked away and became interested in another truck in the two minutes around midnight. I checked and he did not purchase another truck on eBay.

eBay's rules state that a bid is valid until cancelled. Also, a bid is just a bid while the auction is on, but when it ends, the winning bid results in an offer, an acceptance, and a legally binding contract, according to my interpretation of the Uniform Commercial Code. I am in the process of filing a non-paying bidder complaint with eBay, but also hope to pursue this in small claims court. From reading here, I do not expect eBay to be very helpful now. I don't do much on eBay, but apparently at some point they changed and went from being good to pretty worthless. That is unfortunate. But now I know.

Normally I would just write it off, but this one thing cost me my 20% top rated discount, which amounted to about $125 per month for 3 months as my sales averaged around $8000 a month in 2011. I called eBay and spoke with a man who put me on hold. He came back and said he saw nothing wrong with the auction and didn't understand why they would cancel it, but that he would connect me with the people who deal with the cancellations. While being transferred I lost connection and called back. The 2nd time I spoke with a woman (both were Americans and not foreign subcontracted employees). She also put me on hold to check the auction, and said almost verbatim what the man told me in my previous call. This time my call went through and I spoke with a woman who, after explaining my issue to her, put me on hold for nearly 10 minutes.

When she returned, she told me that she could not explain why the auction was canceled but that she would send me an email explaining to me why some auctions are canceled and what hateful/discriminatory means. If I could ever pull someone through the phone, that would have been the moment for me. Needless to say I never received the email and I lost my top rating for 3 months. Just got it back at the end of Jan 2012. This is one of many issues I have with eBay. I could go on about the irony in eBay's treatment of German ** history in general and how they treat sellers, but just the thought of how abusive they've been to me as a seller when we are their only real customers raises my blood pressure.

And no point in the selling process was I informed that I have to ship the item with tracking information. Now eBay’s resolution center claims that it is stated in the buyer's protection policy, which is by default and definition a protection policy for the buyer (not seller), and nowhere within this policy does it state that the seller has to comply with it. With the threat of going to collection, eBay forced me to pay. I feel I was being robbed several hundred dollars in this matter and would consider a legal complaint against eBay if resources were available.

Then I asked, well could I provide you an address now for the return of the item? And her answer was no and the decision had been made and could not be changed! I then said to myself so eBay is providing this seller with a full refund and allowing them to keep the item too?

Is eBay actively encouraging fraud and helping and aiding the customers to be able to do this? Refunding the money but also allowing them to keep the item without my permission? Is this legal? Well, I am in the middle of contacting legal aids about this matter and the local media and various web forums around the world to ask and express my concerns about the way eBay has dealt with me today! I am not going to keep quiet or back down till the right decision has been made.

The lady on the phone said it's now up to the buyer to decide if they want to return the item or not as the decision has been made eBay cannot make them return the item! This was getting more and more interesting and shocking at the same time to be hearing this! All she mentioned I could do was try and contact the buyer and ask them to return the item and that was it!

I am shocked on so many levels here. Something has to be done about this and acted upon straight away as at the moment from a seller who has been with eBay for many years now sold a lot of items on eBay and bought too with feedback of 1333 at the time of writing to be without an item and 229 less in my bank account, so totaling nearly 500 by not doing anything wrong, providing all the information and details within the case and working with the buyer to help them it's unbelievable.

I am giving eBay 72 hours to get back in contact with me from a senior official within the company not someone from the standard complaints office to get back in contact with me about this complaint and big issue and form of resolution, or I will be taking this further with the legal resources I am open to use. As an act of fraud between yourself and the buyer actively aiding and helping them has been committed and this will be dealt with to as much of a severe degree as I can possibly file against yourself as I am holding the eBay as a company solely responsible for this matter.

As soon as his account became restricted (but he can still sell), they took all my listings off and out of my eBay store (total of 700+) listings, and said that I was no longer able to sell because I had violated their policy of quote: "Registering new accounts or using other existing accounts to avoid buying and selling restrictions or limits or other policy consequences." Which of course I hadn't, being a silver power seller with always a 100% or near 100% feedback over the course of 7 years.

They said it was because of my account being linked with my husband's account (they showed his account ID). So I guess they were afraid that my husband would use my account to list some of his items, and it seems that they were counting his account as "my" account too. I explained 3 times in email, and twice by phone, that there was no way that I would allow him to list his used medical equipment in my new home furnishings eBay store, nor would I want to jeopardize my feedback score and DSR's.

Now that last email said that instead of the 90-period where I could appeal their decision (after my husband's DSR's had improved to Standard Level for 90 days), quote from the end of their last email: "If you continue to appeal, your account may end up being restricted indefinitely.” So now I am afraid to call or email them again, as I fear indefinitely may mean that I will never be allowed to sell on Ebay again. And I depend on this for some of my income (like my grocery money)! This is just not right, to link my husband's sub-standard account to my stellar account, and then let him go ahead and sell, but me not at all.

Now, I am out an item and I have a collection account on my report from PayPal. PayPal claims no liability in providing me with a shipping option that resulted in my loss. They also support any international claim indicating no receipt of item even if its ten minutes after one posts proof of shipping. PayPal refused to accept USPS provided information that the buyer’s address was not able to be delivered to. I provided PayPal with USPS paperwork indicating that the item was at the buyer’s local postal center and merely required pickup. They refused to accept this as a "delivered item" as it did not get to the buyers address, after they offered the method of shipping and provided a mail-formed address.

This is my third instance where I feel ripped off by PayPal (an eBay company). As there are no checks and balances in their system and as they refuse to take action or even acknowledge their own mistakes. I would like to request that the department of Consumer Affairs forces them to either close down or offer nonbiased payment options such as Google checkout. I would also like to have this annoyance removed from my credit report as I am not the irresponsible one in this case. In another matter, eBay is forcing what they call catalog listings. I tried to sell a custom manufactured item and was forced to take "their catalog listing" of the item. Their listing provided incorrect information on the items description and capabilities. This was a bad situation waiting to happen as any buyer would have felt that the item would have been mis-advertised. Thankfully it did not sell.

Please step in and set this crooked empire known as eBay straight. I feel that they are enjoying more profits via ripping off Americans and curbing their rules as they go in order to maximize this revenue stream.

Anyway, the phone sold and was shipped to the buyer. I even paid more out of my pocket for expedited shipping to make sure the buyer had the phone by Christmas. The worst part about this is that I had a lot of people asking about the phone and I would have had no problem selling the phone many times over. I shipped the phone and it was delivered a few days before Christmas. I then heard nothing from the buyer, so I assumed that all is well.

At least until yesterday, when the buyer contacts me to inform me the item is not as described and initiated a case with eBay to get her money back. She wrote that she has tried to get the phone working with T-Mobile and that it will not work. She has talked with her friends and also one guy from a T-Mobile store (I'm sure the guy from T-Mobile was really serious about helping her get the AT&T phone jailbroken and unlocked) who could not get the phone to work with T-Mobile either.

So, she writes to tell me that the phone does not work on T-Mobile and that she wants her money back. I responded by explaining that I'm sorry she has had issues but that the phone was sold as an AT&T phone without the option to return it. I never made any claim that the phone was ready to work with T-Mobile, or that I would help her with that. I would assume that anyone buying an AT&T phone would at least have some idea how to get the device to work on another network prior to purchase.

That said, I know what it's like to make a purchase by mistake and I would have been happy to help had I known sooner. Had she contacted me right away with her issue, I would have been happy to work with her as I've done with others in the past. I have worked hard to keep my 100% feedback rating and I would have had no trouble selling the phone to someone else at that time. My issue with this is that not only did she not contact me one time during the month plus after receiving the phone, but she also spent the month doing who knows what to the device trying to get the phone to work with T-Mobile.

I told her that due to the time she has had the device and the various things she had tried to do to the phone to get it to work, that I would not accept the phone and refund her money. While I've never tried to put an AT&T phone on T-Mobile, I spent about five minutes on Google and came across multiple sites explaining how to do what she wanted to do. I then attached three of the sites for her to reference to the message I sent back to her.

As far as I was concerned, this buyer with a total of (1) feedback rating was trying to scam me. I've read a lot of complaints from eBay sellers where they say a Rolex watch was sold only to have the buyer file a complaint with eBay after the watch is delivered claiming that the watch is a fake. eBay does nothing except rule in favor of the buyer and force the seller to issue a refund. Well, once the watch is returned, it is now actually a fake, that was replaced by the buyer. eBay takes no responsibility and it leaves it up to the seller to seek legal help.

Well, my case was escalated last night, and by this morning, eBay had ruled in the buyer's favor. I was given no reason why (I used the all of the very "generous" 1900 words I was allowed to plead my side of the case last night) the ruling when to the buyer. The only thing I was told was that my item would be returned, my PayPal funds were frozen and that the buyer would get a refund as soon as she could prove the phone was delivered to me.

eBay will not check with me to make sure the phone I sold is the same one I got back before issuing the refund. As far as I'm concerned, I can easily be getting a bricked iPhone back that she destroyed by messing around with the phone. I also have no idea what the physical condition of the phone will be when it gets here. She bought a like new phone in great condition with no scratches. Who knows what I will get back.

All I know now is that regardless of what I get back, she will have her money back, and eBay will no longer have anything to do with the issue should there be a problem. I called eBay customer service and I have to rank them up with Dell as the worst customer support I have ever had to deal with. I work in IT and correspond with companies all day. If the girl I talked to is indicative of the organization in general, then I worry about how long eBay will be around.

As of now, I have no plans to sell on eBay again. Why would I? Fortunately, I still had the money in my account. However, the money was going to go towards some carpet we were putting in this weekend to replace existing stuff that our small kids are allergic to. Now, I need to look elsewhere for the money. How long before I'm out of the woods with people that have bought from me on eBay? A year? Retail places like Best Buy only give you 14 days on electronics, yet eBay will side with the buyer for months it seems should the buyer be some lowlife that wants to work the system. There is just no peace of mind for me as a seller with eBay considering this.

As of now, I'm bidding farewell as a seller to eBay and I will make sure everyone I work with and associate with knows why. I will also warn them about what to expect, so they will at least be prepared. I've since spent some time out on the internet and I'm shocked at the number of legitimate sellers have been burned by lowlife buyers and eBay protecting them. I wonder how many eBay sellers are actually aware of the potential dangers of selling on eBay. I know I had no idea.

When I posted numerous photos, photos of the coat from a clothing shop site and numerous other evidences show the coat was pristine and looked exactly as it was supposed to. I was still told I had to refund the customer. They failed to return the coat as promised and then left extremely nasty feedback. Despite the fact that I have excellent feedback and have been selling for some 3 years, eBay told me I had no recourse.

There is zero support for sellers. You are being stolen from right and left by unethical customers and are not able to find any sort of appropriate resolution. Their representative lectured me on how everyone loves eBay and told me that my claim the coat was unworn, was "my opinion" (as opposed to a fact, which it was and it was provable).

eBay used to be a reputable company that cared not only for the buyer but the seller. They have however become more "Pro Buyer" than Seller over the years and thus despite the "contract" being between buyer and seller, eBay clearly favors the buyer. I have since removed all of my items for sale on eBay and will vehemently discourage as many people as I come in contact with to stay away from eBay. Very unethical business practices!

I've been a member of eBay for 11 years; both as a buyer and a seller. But this episode has infuriated me. I will definitely be winding down my eBay activities after this incident. As a seller, fees are high and they charge you on the final value as well as the shipping and then PayPal charges you again! It's just not worth the time or hassle anymore to buy or to sell on eBay.

The day came to open the gifts, and she liked it initially but thought it was too much. So we decided to re-sell it for the exact same price and again without verifying the phone's eligibility. We sold it, and the new owner tried to activate it and was told the phone was already active with a different name and phone number. In good faith, I refunded her the full amount and she mailed me back the iPhone.

I got in touch with eBay and was told they can't help me as the eBay purchaser protection lapsed 2 days prior my call and that they only cover up to 45 days from original purchase and I called 2 days too late. I contacted the seller and tried to resolve it that way. Back and forth email with the seller, he admitted that he knowingly sold me a bad phone and was hoping I would be able to fix it. And everything is black and white on the eBay email messages, and eBay looked at all the correspondence and have seen all the evidence in front of them in black and white but still adamantly held their ground and said that there is nothing they can do.

I was jut trying to do good with my wife and provide for her, and with no malice intention on my part, I got stuck with a dead phone and $539.99 bill over my head that could have been easily used to provide for my kids' needs. And no one seems to be able to help me, not eBay, not PayPal, not Citibank, no one. I am in a pickle with no resolution in sight. To make it worst, in the seller's last email, he was asking me to mail him back the phone and he will give me the refund. I was advised not to do so, as I don't have any guarantee that I will either get the refund or the phone, ever again.

I called customer service (or should I say non-customer service). They didn't care that I had done what I was suppose to do. They advised me that it was my responsibility to deliver the item to the buyer and when I asked to speak to a supervisor I was refused and told they "weren't going to waste a supervisor's time with this." I stated I would wait for hell to freeze to talk to a supervisor. They finally put me through to Matt, whose attitude and service suck even worse. He refused to assist me more or less telling me tough, it was my responsibility to deliver. I should have insured the package. I couldn't talk to a manager and the manager would not reverse the decision and would not return my call and I could not be put on hold to wait for him.

Yesterday, I checked and noticed that the buyer had finally received the DVD that morning. When I called eBay, I got the same treatment. They verified receipt of DVD but would taken no action to return my money. It was over six weeks and they could do nothing about it. They would not contact the buyer, would not let me talk to a supervisor, would not put me on hold and the supervisor would reverse the decision, and would more than likely not call me back. This apparently is a company that is only interested in ripping off their sellers to make living, enjoys screwing the seller and offers no protection or service to the seller when the seller has done everything right and can prove it.

You cannot contact anyone or any office at eBay other than customer support because the phones are either disconnected or no one answers. There is a total lack of concern for the seller and customer support. Their attitude is "We've made our money off of you so don't bother us." They seem to condone having the seller ripped off and apparently strongly support lies, thievery and having fun turning the screws on the seller who is the ones that lists items resulting in their paychecks. This is not good business and appears to be supported from the top down in eBay.

Apparently, the whereabouts of the call center and the mailing address for eBay is a big secret and they will not disclose that information. This morning, I filed formal complaints about eBay with the BBB as well s the Attorney Generals office and am meeting with a lawyer to pursue a class-action suit against their company for fraudulent activity, violating of constitutional rights, extortion and blatant thievery by their corporation. The deck is stacked against the sellers on eBay and I am the one that is their true customer and paying them the listing and selling fees!

As a seller, I cannot leave bad or negative feedback for any buyer yet they can leave it for me. Does this sound one-sided to you? All I got from Marvin ** (their customer service supervisor) was that I could block a buyer if I want. Well, you must have a problem with them before you know what to do with this and until you do, then you don't know and have no way of knowing because eBay does not allow feedback that is anything but positive for a buyer. I have had buyers that outbid everyone on several items and then just never pay. Oh well, it's too bad for me. Nothing happens to them! They just keep bidding on other items. I know it because I have checked. You cannot even warn other sellers.

I recently listed 21 items for sale and all have been sold and the monies are in my PayPal account. I sold over $450 in merchandise and on Monday, January 23th 2012, when I went to gain access to my funds via PayPal I was denied access. I had no idea why.

I called PayPal and they connected me to eBay and I was told that I had a bad rating for C&H charges. I don't understand this at all. I have a 5-star rating (full-sized stars) with the exception of a few where a small piece of the star is missing. No one ever wrote me to notify the change in my rating and Marvin tells me that I could have seen it on the eBay announcement board. By law, an announcement board isn't good enough and you need to contact me directly which they never did. If someone had told me that they would be holding my funds for 21 days as a form of punishment, because someone says I overcharged them a few cents on s & h then I would not have listed my items.

I would rather donate them to charity and get a receipt and write off the very high-end stuff I sell for a fraction of what I paid and get a receipt and write it off on my taxes. Their corporation is no longer worth doing business with. Everyone that purchased from me has their merchandise and they have my money and I have nothing. Does this sound ethical to you? I asked why I was not given the opportunity to dispute this and would like to know who said it? Again, a big secret and it is for my protection. How are they protecting me by holding my funds for almost a month and not giving them to me?

I will be closing my account as soon as these transaction are complete and will never do business with this corporation again purely on your lack of principles and blatant thievery. What they are doing is unconstitutional, illegal and blatant extortion.

As far as the shipping and handling charges go, I tried explaining that their system is set up so that only the cost of the postage is printed on the label when they print it. Nowhere does it show the cost of signature request or insurance and that adds up. Often times, I write it on the package itself but who knows if people actually believe me. I have also gone to the post office as I feel I overpay quite a bit when I do it through Paypal. If you take the time to actually review my account, you will see that I refund in the case of overpayments.

I am out-of-pocket to ship all the time. Marvin advised not to charge S & H to resolve this problem. So basically, people want things that cost me over $400 for $35 and it is a heavy leather coat and now I need to spend almost $15 to ship it for free? Maybe that makes sense to them but not to me. I have no idea of knowing how much it is going to cost to ship and it is a guess as I don't know where the buyer will reside or how much they will be purchasing (sometimes they group) or God forbid, they live in Canada!

I list in my listing the cost of s & h charges. If someone does not want to pay them, they shouldnt bid. I am not forcing anyone to bid or buy. I also clearly state that the cost of shipping does include insurance. Marvin said that I should put that in my listing (I do and always have). Just because some buyer says something that does not mean it is true and not given someone the right to dispute something is by definition insanity.

I now have to have this on my record for twelve months and I cannot dispute it and it will not be reviewed. Does that sound like they are protecting me or good customer service? I wish I had a nickel for every time a listing closed and then people message me that they want the shipping cheaper. I just don't get it. It is in the listing, please don't bid if you don't like the terms. Now I have a bad record. I have no control over what is charged by me for s & h.

7.90%

To qualify for the cap of $49.95 listings must meet the Private Seller Eligibility Criteria above.

I know Its a bit hard to follow with copy and paste, so have provided the link but to my way of thinking. This led me to believe that If I met all criteria and sold less than 30 Items. In a month, the total final value fees, would be capped at $49.95.

I have since sold a couple more Items, believing that I would be capped at this amount and left enough In PayPal, to pay this amount. I have recently received an Invoice for an amount of around $80. I contacted eBay and explained my point of view that I meet all criteria, and therefore, I should. be capped at the amount stated on their web site.

eBay have replied and have tried to tell me that the capping only applies to Individual Items. For this to be true, each and every Item would have to be In excess of $500.00 value, which makes this ridiculous for a private seller, who may only sell small things occasionally, which I believe is meant to be the whole point of this capping to save private sellers a few dollars. Looking further down are the final value fees for Motor Vehicles and other larger items if you look at the fees charged for those Items. It appears that private sellers are heavily charged. In comparison, if what eBay is stating is true.

They make no mention of the capping, only applying to individual Items and in fact, the way it looks, it looks like it is capped over the total of up to 30 Items In a single month. I am currently arguing, with eBay Australia and have voiced my distaste at how they manipulate the rules to suit themselves. I have told them as far as I am concerned, they will only get the $49.95 and I have removed automatic payment from the options, so they cannot access my PayPal account and simply take the money at least until I sort out if they are right, or If I am.

But I would be really interested in how others, interpret, this fee structure, and specifically, how the capping, applies. Thank you for any help or advice.

She covered all 4 areas of DSR ratings. According to the tracking number posted on eBay, it was sent the day of payment, and she got the coins 2 days later. I disputed her feedback, as this affected my DSR rating with eBay, and their response is that it is her opinion. Even though, when I called to dispute, the person agreed that it was wrong, but they could not change it and they stand. This buyer has done the same thing to several buyers, according to the feedback left on her. By the way, which goes against eBay policy to leave negative feedback on a seller. Now, they are holding my payments, as if I were a new seller, and my positive feedback is 99.4% positive feedback.

My listings are bumped to the bottom with less visibility, and I can't participate of their free listing days. I have no complaints filed. So when I called, they tell me how I can improve my DSR. I am so tired of their canned speeches about how I need to improve my service, all because of 1 person. I think not! eBay has lost any type of customer service, and protects the buyer more than the seller. The buyer can leave any comment about the seller, but the seller can only leave positive feedback on a buyer. If you check the positive box, and leave the negative feedback to warn other sellers, you get a violation notice as I got. What is up with them taking a percentage of the postage fee? I don't see one of their employees helping me pack, wrap, or send out the products. Their lame excuse is that people are selling low, and making it up on the postage. So, they just change on all ends now not to lose money. It's hard to believe that. eBay is a big greedy company, and I am looking for a new source, to sell my many items I used to sell on eBay. Shame on eBay!

I have corresponded with eBay fraud and the latest delay is that they say in order to qualify for the no title/bogus title/old title with lien, I must first have the car in my possession to qualify for eBay’s VPP. They won't even process my VPP reimbursement until I get the car delivered, which would cost a ton of money. When I pointed out that their website clearly states that buyers should not take delivery of a car without the title, they have stopped corresponding with me and won't process my Vehicle Purchase Protection. Contacted my local police, nothing. Contacted the FBI, nothing. Checked out the case that sued in small claims in California and discovered that in Texas the judge threw out the unconscionability argument (Richards vs. EBay in Beaumont, Texas on July 8, 2010).

For 7 months running, eBay continues to over-bill on items that have not been sold totaling over $2700.00. Each month they bill me as a store. Standard fees should be $44.00 per month. So when I'm billed for $235.00 - $405.00, I automatically review eBay invoice, comparing the who's, when's, what's, and where's of what was allegedly sold to accrue such an unverified amount. With checking sales records on my eBay account to PayPal's transaction number, I then contact eBay with questions with these regarding issues. For every month, eBay randomly chooses items, not sold, and state that indeed these supposed items had been sold, thus to add validity towards the billing amount. Although there are no records of the alleged sales as well as verified by eBay’s sub company of PayPal, they (eBay) insist, even with no record of the sales what-so-ever...eBay continued to bill me.

Once a month I have to endure this debate with eBay of overbilling on items that have not sold, with eBay’s insistence to continue to bill me anyway regardless of the facts and records. Ebay....what a "rip off"!

As well, they are now charging 9% for the final fee and another percentage, about 9% for the shipping cost in what we have calculated. To us, this is stealing. We understand the final fee, but the percentage is also way too high. You can't make any money in all reality if you are selling on eBay as a 3rd party and charge 20%. I am now having to charge 30-35%, which I feel is way too high. I do not see how they can charge a fee for the shipping cost. I would like to know how that is allowed? We don't charge customers 9% in our shop for having stuff shipped, we charge only what it costs to ship.

I see now why I like Rubylane better, they have never changed. eBay has gotten way out of hand with their fees! Yeah, you can say I am more than angry, especially having 100% feedback in the last 5 years!

The buyer wrote back. No can do. I do not own a camera and will not fill out any sort of form and accused me of trying to scam him to make money from UPS? He said, send me $109 dollars and all this will go away. I replied I will be happy to send you the amount you requested if you will just help me help you. UPS needs this information to process the claim. Please borrow or take item to UPS store and they will help you. Buyers response, I cannot and will not do that send me $109 dollars or I will destroy you on eBay. I tried once more being nice. I talked with UPS they would be willing to send someone out to help you with this claim and do it in your home. Buyer response no I will not do that either send me $109 dollars to make this go away!

At this point, I had exhausted all my patience so I turned it over to eBay then escalated it so that would handle it. They obviously got the same response. About a week later, they sided with me and I thought this was finally over. Nope, he leaves horrible feedback as he said he would do if I did not give him what he wanted. So I contacted eBay. They said they will do nothing to remove this from my account. I feel this is wrong on so many levels.

They know the story, they side with me then send me a letter stating so with the line this will not count against me but allow him to defecate all over me in feedback. I am told my only recourse is to respond to his feedback. So I put a civil response, case opened. eBay sided with me, item left here perfect condition. The seller responds in feedback with even worse feedback than the first time. But I am not allowed to even respond to his slander. I am innocent but being treated like I am the person at blame here. eBay has lost all of my respect for allowing this to take place.

These ideologies infiltrate into the minds of people with greater influence and adds up to 'gender casting', 'Gender bias' influence men also to think of women as only mere products for sexual appeal. The 'general intellect' is carried away by attractive offers and fail to think of the male chauvinistic representation in such advertisements and promos. We from M.A.S.E.S 'Movement Against Sexual Exploitation and Sexism' strongly condemn this promo and request it to be removed immediately.

Note: Though the link goes to a common page, the content & picture in the home page is definitely degrading women. It portrays women as mere consumers of lifestyle products. It looks as if it is celebrates manliness/technical intelligence of men while doing so it, also labeling women as consumers of products of lifestyle & sexual appeal. This can not be encouraged on a website like eBay which has millions of clicks & viewership.

This is beyond absurd. I reviewed the shipping fees I charged for every item sold. None were excessive. I have no recourse, and no appeal process. I realize that I can choose to not do business with eBay and PayPal which will likely be my decision. However, this process that eBay/PayPal is practicing is unfair and likely illegal. My sympathy goes out to those who use eBay for their primary source of income. This process effectively paralyzes many sellers.

E-bay changed the format of their listings about a year ago. I have to fill in certain amounts of information and it is shown at the top of the screen. Very few people scroll down to actually read the listings anymore. There are many new as well as occasional buyers on E-bay and they do not understand how to use it. I had gotten many people who did not want to wait their turn in line, they did not read the listing, or they forgot about the 30 day wait.

I had quite a few customers that did not mention when they had needed their costume upon ordering it. But they would tell me on a Monday that their event was the following Saturday. This happened at least 2 or 3 times a month. I had to drop what I was doing, make their items, and then resume working. This scenario helped to create 2 of the 4 negatives I had received from March 2011 until July of 2011. One of the remaining 2 negatives was because I did not answer a lady’s e-mail in less than 24 hours, even though EBay’s policy is 1 to 2 business days and I had answered all of her other e-mails the same day. When she sent me the e-mail, there is a notice from Ebay to give the sellers 1 to 2 business days to respond. She is one of the ones that rarely uses Ebay.

The last negative was from a 21 year old guy who was ordering a ladies costume for his girlfriend. The costume had a white skirt and he wanted red. He thought it took too long for me to make another skirt, so he gave me a negative. I had gone through the feedback that he leaves and he complains about a lot of things. Again, he rarely uses Ebay.

I had a lady from Israel purchase a shirt from me in October of 2010. I told her that I have one more order to make for Halloween, and then I will send her shirt. My listings are 30 days but I would have sent her shirt out in a week. She never paid for it and she gave me a negative. In the negative she said she had paid for it but I would not send it to her. I had to call Ebay 3 times to get it off of my account. The first 2 said it would be done and nothing happened. The third one put me on hold and they took it off while I was on the phone.

I had a lady order a wedding dress from me. She is a truck driver and she told me to send her dress to her dad's house. She had e-mailed me a couple of days before she had gotten home to see where her dress is. I told her it was on the way. She got mad and gave me a negative because I had not sent the dress out yet. Her wedding was in July and this was in January. I had told her that I did not want to send the dress so early because she will lose weight. And since I use grommets and metal boning, she would have to find someone who can alter it.

When she got home, she did not see the dress so she changed the negative to a neutral. She had even filed a dispute and a chargeback. So, PayPal took hundreds of dollars out of my account and I had to wait for weeks to get it back. I told her that her dress had been delivered to her dad's house just as she had asked. Her dad had even left her a message to let her know it was there. The kicker is a week after she had received her dress. She sent me a picture of another dress that she liked better and wanted me to make that one for her. I called her to see if the first dress fit her and she had not even tried it on. It ended up being 2 inches too large because she had lost weight, just like I had told her.

I have had people file disputes with eBay because I did not answer their e-mails in as little as 2 hours, even though I had answered all of their other emails the same day. It happens a lot with Ebay. I have told Ebay customer service about this and all they say is “We get a lot of complaints from other sellers about this.”

When a new person signs up for E-bay, their searches are under best match. Because of my 4 negatives, my listings were put on the bottom of the best search results and there were 9400 people ahead of me. I rarely had people looking at my items. I had an entire store that I was paying $15.99 a month for. I closed my store because I did not want to pay extra money for a store if no one was looking. After a few months, Ebay restricted my account to 6 items a month. I would call Ebay for different things about my account here and there and they were not much help. They do not let you know how long your account would be restricted. They will not transfer you to the department that makes the decisions either.

I had called again at the beginning of January 2012 and wanted to know when some of my low ratings should fall off. He told me that 2 of the 5 low ratings would be falling off in January and I would be an above standard seller again, as they only allow 3 low ratings in a 12 month period. Negatives and low ratings stay on your account for one year. He also told me to list the 6 items that Ebay allows because it looks better and once the 2 ratings fell off (this month), I could ask to sell more items. So, that is what I did.

On January 9th, 2012, Ebay indefinitely suspended me. I called Ebay 3 times and had gotten 3 different answers. The last one told me that my numbers had not gone up in a year so they suspended me. I can no longer sell on Ebay, ever. How can my numbers go up only being allowed to sell 6 items a month and Ebay counts my low scores/negatives for a year? Not to mention, they put me at the bottom of the list, so I did not get a lot of people even looking in the first place. I had to list my costumes as an auction and start them at 99 cents just to get hits. They were selling for less than half of the cost of full price. Even if I would have listed all 6 costumes every month, my numbers would not have gone up, because if I had sold all 6 costumes a month, less than half would leave feedback.

The last Ebay rep that I spoke with said that it was my responsibility to get in touch with them to see what I could do about getting my account up to par. I told her that I had called numerous times about this and no one gave me any tips until a week before my account was axed. I have since gone on the internet and believe me, there are many disgruntled Ebay sellers that are abandoning ship. I do not know what is going on with Ebay, but no corporation is too large to fail. Sellers are the ones that pay Ebay. Sellers cannot give buyers negatives. Our fees are going through the roof. They are charging fees on shipping charges. The buyer can leave a negative because they did not get an answer in less than 24 hours. But Ebay’s policy is up to 2 working days. They will tell you that feedback is the opinion of the buyer, but yet they use these "opinions" to evaluate your account and my opinion of a bad buyer does not count. When the sellers are gone, there are no buyers and no monies for Ebay.

Two weeks had passed when she emailed me saying that her son was still waiting for a delivery nearby, but to prove she was genuine, she would pay via PayPal (which she did) another week passed & she emailed me to say her son had lost his job & would be able to collect. I offered to relist them on her behalf & if they sell, I would forward her the amount they sell for regardless of what the price reached. She agreed to this so I relisted them for her & when they sold, I paid her the full sale amount via PayPal. Two hours later, she filed an item not received with PayPal.

PayPal suspended my account. When I rang them to inform them that she requested I sell them for her on her behalf they just requested the proof of postage. I asked them to check my emails (all through eBay) to confirm what had happened & also to check my PayPal so they could see the transaction that I paid her, again they asked for proof of postage. As I could not supply this they then refunded her the full amount & let her keep the full amount when it was relisted.

I received 5 lots of negative feedback from this buyer which then took my seller standards below average and I have been suspended from eBay. I have telephone eBay several times only to be told I need another department. Then the phone was put down on me, and after a forty-minute conversation with them they told me there was nothing they could do it was my fault. I’m a genuine seller who did not ship an item because PayPal told me not to—and I get penalized for this. I am currently waiting to hear from the manager at which I won’t hold my breath. Why is everything in favor of the buyer and the seller is just fobbed off?

The following month, I discovered that eBay raised the score of 4 (maximum of 3) to 7 within two months for late shipping! I contacted them regarding where is this negative higher score coming from, and they stated they could not explain it. They stated hey have a secret internal rating system they used that I have no access to it, and that is how it is calculated. So, no evidence and clearly are lying. I told them every single sale has positive feedback even some claiming fast shipping, so where is this negative point system coming from?

Every time I complained, the point system continued to rise, then the latest was each category of standards was raised to go over the maximum number to suspend my account. I had complained that they then withheld my monies through PayPal when I sold an item and would not release until the person received it, and then an extra three days! Almost a two week period of holding monies without paying interest! They (PayPal) refused to pay interest on my money. On top of that, something is wrong that they make you wait three days to transfer money to your account on regular transactions without paying interest. Further, they also double charge on shipping costs. eBay charges a fee on the total costs of items sold which includes the shipping costs, and then PayPal also charges their fee on the total costs again, including the shipping charges. This makes one pay twice on shipping costs, and I told eBay this.

Clearly, this is what happens, retaliation. Then I receive an email after asking why it continues limitations, then they completely suspended my account, claiming you have late delivery, you did not improve and were rude and hung up on me. Further, they claimed an item misrepresentation which was prior to this limitation and they even claimed my ad was fine when I spoke to them, and then I even returned the buyer's money, and they still are using that there's an item misrepresentation non-improvement when there was no further complaint! Clearly, they are holding people's monies and not paying interest on purpose and retaliating when you complain.

I get an email eleven days later from the buyer saying that the phone is cracked and scuffed on the back and the home button isn't working. It worked perfectly fine when I mailed it and it was definitely not cracked or scuffed on the back. He wants me to pay and have it fixed. He sends me pics and a video of the phone. The back is clearly damaged, not even close to the condition in my pics and the home button did work; he just had to press it down a little harder than he thinks he should. He clearly dropped it or something similar and has damaged it slightly.

I told him that I'm not paying to fix it or taking it back. He files a complaint with eBay. I submitted pics from the listing and explained that I clearly stated that it was used, no returns and that it is not in the same condition as I mailed it. Plus, he has had it now eleven days, not one or two. If it was in this condition when he opened it, I could see asking for a refund. eBay sides with him and now, I have to refund the full amount. I'm out of the $27 I paid to overnight it and I get back a now damaged phone. How is this close to reasonable? No returns is not no returns with eBay. Its use it, damage it, and get your money back - apparently under eBay's definition of "No Returns." Maybe, I should have picked three day return or seven days. Would that have mattered since he decided eleven days later that it was broken? Probably not.

I have heard the horror stories about selling on eBay but figured that since I was honest, posted pics of everything and shipped for free, I shouldn't have any issues, I was wrong. I won't sell anything again and on top of that, I'm done buying too. I will not give anymore money to a company that clearly doesn't stand behind what's right and wrong.

On the 15th day after I shipped, I sent email to seller to ask if the package arrived or not. He didn't respond. So I waited a couple days more. He didn't respond. I sent email again and again. Finally, I tried to open a dispute in resolution center but eBay said I have to open a dispute within 45 days from payment. Now, it past 55 days away so I cannot open it.

I ordered item on 11/13/2011. I got my item on 11/29/2011. The seller and I sent email each other to return the item by 12/08/2011 and I sent the item on 12/08/2011 to Los Angeles post office 900049998. I had waited for 15 days. I sent emails to ask if the package arrived or not. He didn't respond and I waited a couple days more. On the eBay policy, seller has to respond within 7 days. But I didn't get a response so I contact to eBay to resolve my case. But they said they couldn't do anything because I have to open a dispute within 45 days. I spent 45 days to wait for a response.

My point is if eBay said, "Open a dispute first and contact to seller," I have no reason to miss a dispute day limit. The only thing I did is doing what eBay said. So eBay has responsibility to pay me a cost what I paid; $64.95 + shipping cost of $14.97 and my time and effort. Also, remove "contact to seller first" to prevent like my case.

I could not file a dispute with eBay because they had removed the vendor and all traces of the order from any webpage I could access, and thus their webpage would not process a dispute request. I phoned eBay's Reemy who said they "do not email" buyers when a vendor is found fraudulent or otherwise bad. They simply stick a message in your eBay "inbox" in case you think to look there one day. In my case, I accessed that while on the phone with Reemy; there was no Dec. 7 message that she referred to, only a Dec. 2 and Dec. 9 message. As I was telling her this on the phone, the Dec. 9 message disappeared, still leaving no Dec. 7 message. Then the screen refreshed and suddenly I had a message dated Dec. 7! Bizarre and I told her so.

I complained that eBay emails my known address with everything they wish me to know about and to solicit feedback, etc., and they should certainly alert buyers to a bad vendor so we can initiate a resolution for reimbursement. She said this was not eBay policy.

I had to call in again to "Roy" in order to get them to make the missing merchandise order “reappear” so that I could process a dispute resolution request for reimbursement. He made the item reappear and told me I will have to wait another 7 days for the vendor, who they already know is bad, to possibly respond about my request. I asked him why eBay doesn't notify buyers about security matters like this, rather than simply bury a “message” in an eBay-only "inbox" and he just referred to eBay “policy.”

My point is the way eBay handles that policy would be like letting a suspect put action on a victim they committed a crime against. Do you see how messed up that is? eBay is allowing a seller to open a case when asking you to pay outside the network. That is false advertisement to buyers that and let sellers open the case when they see the proof of it in the eBay mailbox.

So I contacted eBay and after talking to several people, 12 to be exact, I was getting the run around every time. Nothing was ever accomplished, I was not allowed to list there but over 2,700 of the same other products were. No I am not keen on suing but something should be done with this. Why is there a double standard?

I will be canceling both my eBay and PayPal accounts. I will be encouraging others to do the same after this total disregard to people to fatten their own pockets.

I have issued refunds per eBay's advice when a "problem" has come up and more than half the time I never saw the item again. So, technically they stole from me! I am also fed up with the PayPal holds that eBay causes. I am not able to pay for and process anything because of these holds the way I should be. It is an unjust system. Just today I had a buyer e-mail me that he wants a full refund on a pair of earrings that he bought and admitted he broke once the item got there.

That is robbery! I am disputing this, but I doubt I will win. It is highway robbery (what eBay is doing) I really don't know how this is legal? I am checking out some other sites that a seller below recommended. I have had it with them! I am paying them out just as much as I am making. Why keep the torture up to break even?

The one for PayPal, EBay, and one he sends to you by email. I followed the address before shipping on PayPal. I called EBay and got nowhere! Of course he files a complaint saying he wants his money refunded ASAP! He never got the item. The item was shipped to his place of work. I looked up the address, and I called the Business. When a male answered I asked for the buyer by name, the man on the phone said, he is not in today. Really? But yet the buyer claims he has no idea where I got this address and why the item was shipped there. I did talk to EBay this is not worth the time. Do Craigslist or something else! So my PayPal account is in the negative, so I am refunding this scammers money.

I will not ever sell anything or buy anything from EBay again. One of my best friends has a huge company on EBay. He is also leaving EBay for another website. In 2011 he was scammed out of his item he sold and money FOUR times. These buyers know they can get away with this. So not only will you be out the money of the item, but the item as well. I learned the hard way! I told the buyer I am going to return his money. Because I want nothing more to do with EBay or PayPal. So just be careful, just know you have been warned by me and others! That if you want to get ripped off, head over to EBay!

No buyer with an ounce of common sense could misunderstand what they were bidding on. I re-listed the item but to do so was forced to go through a patronizing ten-step 'exam' on eBay policies! Add to that the fact that sellers are automatically treated as criminals and barred from leaving anything but positive feedback, and the whole system is a farce. My husband no longer uses eBay having had his account suspended. They also suspended his Paypal account and refused to give him the money contained within it until a set deadline had passed. How is this legal?!

The $7 item did not sell. It was re listed, did not sell again and a $4 was charged to my account. This is unfair. I try to contact EBay over the phone to file a complaint. I was put on hold and transferred three times, waited 45 minutes and was not able to have a resolution for the problem.

This buyer did not have to offer authentication. The buyer would receive cost and shipping. EBay dismissed my concerns about damage to the bar stating I could appeal when this case was closed. Last night I was told the complete opposite of what I was told in October. I lost several hundred dollars because I had to keep those bars in October. Now I am going to lose time and shipping cost issuing a full refund. EBay resolution center's lack of consistency and transparency are breathing grounds for discrimination which I feel occurred in this case. I would like to take further action against EBay because I am sure this is the tip of the iceberg.

I issue him refund so he could pay the 382 on the invoice and provide him with the shipping information so he could get the insurance which was in the delivering stages and insurance was added.

Then, "its okay, I don't need the insurance. I already paid for the item so everything is all good."- gemini6978. Now he knows he was refunded the money so he could pay the 382 to get the insurance; he does not want the insurance because he knows my item was already shipped. He also called the shipping company and found out on December 24th the order was processed which means it cannot be cancelled.

"Send me an invoice for the amount of $377.76. That's what I'm gonna pay for the item. I don't need the insurance. Sorry about the confusion."- gemini6978 This is what he sent me next, followed by this:

- gemini6978

"I just got off the phone with best buy. They sent an electronic label to your email.Once the item arrives to me I need you to forward that email to me so I can print it out and then send the item back like I been trying to tell you in about 100 emails now. I keep saying I'm gonna send it back and don't know any other way I can prove it to you. You have all my info and make sure to give me that email when I let you know when it gets here. I need to let ebay and paypal know also like I've told you. It only took me 1 minute to call best buy. I don't know why you didn't." - gemini6978

This is a lie; I called Best Buy and they never heard of them. They told me you were conned. The item was delivered to him today; he never contacted me like he said he would.

With all this evidence, ebay protected the buyer when I had proof of fraud. He used ebay and found out he was not obligated to pay me if he could dook you in an initial refund and not pay the 382.00 he promised. Ebay said I could not leave negative feedback; you only could leave positive feedback when fraud was committed. Paypal, which they own, will not let you file a payment not fufilled dispute when evidence is delivered that you were conned. They let the buyer take advantage of you. This makes no sense. They have these lawyers and emails. Their law team should look over things and they have the right to overturn if the opposite happens. They only protect the buyer; the seller has no rights. In this detailed report, I plan on hiring an investigation for business ethics surrounding paypal fraud. Evidence proves fraud but says nothing I could do because I never filed a claim initially.

I have copied this and plan on giving this to channel 7, eyewitness news 7, on your side and write to the president of the USA to fine ebay and paypal for allowing people to do this. If they could reverse fees for buyers, the same should be the case for sellers when fraud is detected. Top complaints: I was told you must leave positive feedback when fraud was committed; no protection for sellers just for buyers. Meanwhile sellers are charged all the fees. A new fee has been instituted. Final value fee on shipping, Get this, they charged me final value fee on shipping and were refusing to give it back to me when they knew fraud happened until I threatened to sue them for wrongful entry fee. Ebay and paypal have proven they protect buyers.

I did not know about the refund thing; the buyer asked so he could pay for insurance with the bill and they protect him and left me high and dry. So when fraud is committed, they tell the person who committed fraud "it's okay you're not obligated" because he initiated a refund that he requested so he could pay the bill with insurance. They can reverse fees the other way but sellers are left behind. I want this rule listed on ebay and paypal so sellers could be protected. This issuing a refund clause means they side with buyer at all times even though he committed fraud clearly and you could see in the fine print.

My funds got frozen and they hit my personal account for fees and shipping when PayPal was holding more than enough money. I want to know who gets the interest and is it legal to hold money for shipping. What a joke. eBay must want to go out of business.

I have always ran my eBay business above-board and have refunded customers promptly when the issue was valid with eBay's resolution center. They are no longer good business partners for sellers. All they care about is the buyer even when the buyer is wrong. I cannot control my business and I have always paid their fees on time on eBay so I will jump to eBid.net. I am already on ecrater.com.

I had to use personal money to run my business when I had earned more than enough money to pay fees and shipping on PayPal. It totally screwed up my Christmas this year since I am most active for the Christmas season. Why would anyone want to have a business partner like eBay. I have been with them over seven years and they have changed. In my opinion, they do not see sellers as business partners even though we pay them all the fees. How can you run a business when they hold the money you make to run your business?

I had to refund over $350.00 in sales because I do not ship until funds clear and I had no access to the money that the buyer sent for shipping. No more eBay.

eBay told us to wait until the 20th, and then on the 23rd, the problem was still not fixed. Customer service is an endless hold (so they can find the correct script) and no resolutions are available. I am stopping the eBay store and encouraging people to go elsewhere as sellers. If the sellers go, the buyers will follow.