eBay Reviews

I ask for a supervisor and they tell me that I am not allowed to speak to a supervisor. At this point, I have already paid them close to $200.00 in fees and they still haven't increased my limit. They keep sending me emails like "list 5000 items for free for 1 day", which I can't do. They should not be able to guarantee certain features for a store and charge you, yet limit your account which goes against the guaranteed features. They also fail to issue more than half of the insertion fee credits and final value fees for buyers that don't pay for their items. I have also noticed that they started charging a final value fee on my shipping. I charge exactly what the shipping costs so how can they charge me a percentage of something that I'm not making money on!

At this point, they have been charging me $40 per month on average. I am paying for a store, can't list more than 10 items or 500 dollars per month and no extra features whatsoever. No bold and no theme, the only thing that they are charging me for is insertion fees, final value fees, and the store. Then after eBay, Paypal gets a turn to bleed more money from you. So I'm getting charged several times for the same service, which ends up more than $40 per month for 10 items or $500 dollars!

After accounting for the time spent, I'm not even breaking even! It's not worth it! All I wanted was to give my customers the option to bid on items instead of buying them outright. Ebay has become a huge corporation that just hemorrhages people's money. They pretty much own the entire online auction market. Paypal, which is part of eBay, owns the majority of online payment systems, and Green Dot for all the people out there who don't have credit cards or bank accounts. Last time I checked monopoly was illegal. Ebay used to be a nice online tool for people to use, and now they are like scam artists and frauds. Something needs to be done about this awful corporation! We need to start a class action lawsuit!

I've spent more than $20,000 in buying Louis Vuitton from eBay with roughly 50% were fake/counterfeit, with 50% of these I have to open my case through eBay to get my money back. I don't get any benefits or hype to return fake Louis Vuitton back to the sellers, because they cost me from $7.99-$40 to ship them back with signature and insurance. Not to mention that, it also a waste of my time to drive back and forth to the post office. It also costs me money to pay my credit card interests while I'm awaiting for eBay to finalize their decision or the seller to refund me. Fake items are one thing, but there are cases where the descriptions are not as described, where seller said, "excellent, nearly new" Louis Vuitton hand but when I received them there are ink stain saturated inside and crack on either piping of the leather.

I have left honest negative feedback to sellers who refuse to refund me money or selling fake. eBay encourage me to leave feedback but use it against me to restrict me from buying. Basically it's just as if to tell me to leave positive feedback for fake Louis Vuitton. In some cases, I agreed to revise the feedback after the seller handle my case in my satisfaction.

Lastly, I have $104 in my eBay buck that was an incentive to motivate me from buying on eBay, that will be lost or forfeit by eBay because my account is suspended for 90 days (til 3/18/2012 will be lifted) and next eBay buck payout is 1/3/2012. How fair is this?

I have been with eBay since July 2005, mostly as a buyer. I just became a seller since September 2010. The items I sold including designing handbags, shoes, and clothing. For more than a year selling on eBay, I only had 2 neutrals feedback, none negative feedback and the rest of my feedback are positive. I have over 250 positive feedback since I started selling last year. I paid my fee on time.

Recently, I received a notice that eBay restricted my account. From that email eBay instructed me to reply if I want to appeal. I did reply. The next day, I received another email (automate responder- I could not reply) telling me to go through the link to get the phone number and the PIN so that I could call and talk to someone. Well, I did follow through the link, got the phone number, called and talked to a customer representative. I asked the same question that why my account was restricted. Here is what he said... "Look like your account was restricted indefinitely, but if you want to appeal, you have to reply to the email they sent you because I could not answer to your question... Where do I go from here? I replied to their very first email. They responded by telling me to call. I called and now the representative said he could not answer my question and told me to reply to the first email again?

Am I stupid to go around and around and around with their game?

I feel this is very unprofessional and unethical. It's not how people are doing business. I am very frustrated. All I want to know is why they restricted my account and they keep going around and around without giving me a straight answer to my question. I pay my due on time everytime, so why don't I deserve to know. I just don't understand. Obviously, they want to hide something or don't care about their sellers while still collecting their money. Very unfair.

I have $280 pending in my PayPal account for my sale and it is just lying there. eBay never created issues for me when buying products and when I want to sell, it’s like an iron wall. The representative keeps telling me they are the bearer of bad news and keep repeating themselves without telling me what I did. eBay is pathetic and it ruined my chances of selling things online which could have made me good money. I want to sue them. Please help.

I immediately called their Customer Service Department and the man on the phone had no idea where this penny credit came from. After putting me on hold to find out what's going on, he said my $0.95 payment had not yet cleared, but once it does (in two to three days), that mysterious one cent should go away.

It is my firm belief that eBay saw my petition and knew that I was going to close my account today. They decided to have a little fun of their own by deliberately planting this $0.01 credit into my account to make it impossible for me to close it. I cannot close my account; I will need to wait one month to receive a refund, and when that happens, what's to stop them from doing it again and again?

According to the dealer, the car had no problems. I won the auction. About a week later, I got the car. Obviously, there were some problems. My local Lexus dealer said the wheel bearing is bad, transmission mount is bad, battery is bad, and parking brake lever is bad. It was about $1900 repair. I tried to get the dealer to paid some of the repair. Guess what happened? Anyway, I left a negative feedback on this dealer. Next thing I know I have non-payer notice from eBay. What? I paid him three days after.

Now this is what happened with eBay. I am far more upset with eBay than this dealer. I called eBay and explained to them that I paid for the item right after I won. eBay said there isn't much they can do about it because there isn't a way for them to verify my claim. So I offered them that I have US bank to US bank wire transfer information, shipper's receipt, and communication with the seller admitting about the car is with me. The eBay representative said all those information are "illegitimate" and can't be verified. Okay, you don't have to take my word for it. Let them give you the information to you so you can verify them. But she kept saying they are illegitimate and can't be verified. I told her to ask any lawyer, they can tell you how to. She basically hung up on me.

I called again. I got another so-called specialist. She preached to me how bank-to-bank wire transfer is not an approved method of payment for about 20 minutes. She told me to read the policy about payment methods. Apparently she didn't read it herself or lied because bank-to-bank wire is approved method of payment for autos, real estate and large equipment purchases. The big problem with this was that the dealer was able to get his negative feedback removed by simply lying to eBay and eBay will do nothing to fix it. I called eBay about six times and some e-mails but all same response. They rejected any evidence to prove that I have paid this dealer.

I didn't know buying car on eBay had such shabby procedure. Someone can simply lie about getting paid for that car and take your money. eBay's buyer protection would mean nothing. You could be out of thousands of dollars. And eBay will treat you like a "dead beat". I am just glad this guy sent the car first and said I didn't pay because I could have lost almost $16,000 dollars and I would have no way of getting it back!

If you want to a buy a car on eBay, you better hope everything will go right because eBay will be your enemy and not a friend if something goes wrong!

A day later after selling my item, I noticed another eBay user paying for my item, an amount that was the last bid on the auction that I cancelled as per the advice of the eBay customer representative. As it turned out, the closed auction wasn't really closed but was sold to the last bidder for a minuscule amount. I tried explaining to the bidder that the auction was closed but he wasn't having it and ended up giving me a negative feedback since I refused to give my item away for practically free. My score went down from being 100% to 50% which is a huge difference, making you an eBay outcast momentarily.

I called eBay for help for the third time now in a matter of two days. After being hung up on several times by "accident", I spoke to a very competent representative named Sean, who was able to competently look into the issue with great understanding of what has happened. After making some detailed notes, Sean was going to transfer me to a department called "Trust and Safety" department, assuring me that since I followed the directions of an eBay representative on Monday and did everything that was told to me, it was only plausible that the negative feedback would be reversed. Since help desk representative should be accountable for the advice they give. Unfortunately, that department was closed and Sean promised to call me back the next day, which he did this afternoon, 11/10/2011.

After transferring me to the so-called Trust and Safety department, I had the displeasure of speaking to a representative who would only give out his name as Nathan. Nate, as he initially called himself, as combative from the very beginning, putting me on hold and then stating that he hates being the bearer of bad news cannot help me. Stating that everything was my fault, even though I followed the instructions of a representative from eBay, he says that I should have known better and there's nothing he can do for me. I pleaded with Nate, asking how this is fair. I called for help, followed all the instructions, and now, I had to pay the consequences because of an incompetent representative. Nate stubbornly repeated himself over and over, cutting me off at every attempt that I tried to make to plead sense into him.

He said that there was nothing he can do for me no matter what I said. I asked to speak to a supervisor, and he refused to accommodate my request, saying that he was the final say and that there was no one else above him in the entire company of eBay. I pleaded with him to escalate the issue so that someone who was willing to help could take a look. He stubbornly and rudely repeated himself, going around in circles and repeating the same thing over and over, saying that everything was my fault and that I had no choice but to accept his ruling. After pleading with him to talk to his superior or to have him escalate the issue, he rudely replied that he is going to hang up on me now, and he did.

I will be doing business with other merchants. The hell with them. Why is it so blinking difficult to do something when you are following their rules and jumping through their hoops.

I was told three weeks ago by a representative for eBay that they would refund me my $200 because of this situation, I won the appeal and I had to call to have them refund my fees. That was all they said they would do. So, now this buyer added an item that was not described as negative (not given low stars feedback). I am no longer a top-rated seller. I am below standard, and I just sold an item that kept showing as funds not available in my Pay Pal account. I called and they told me that eBay has put a hold on my account. I called eBay and they said I can get my money after I ship the item; after I enter the tracking number and they can see it was delivered, I will get my money three days later, or I will get my money in 21 days. I told them under no circumstances am I shipping anything without the money clearing in my bank account, not my Pay Pal account. So, they told me I can improve my seller standards and be re-evaluated. Even if I am no longer below standard, they will be holding my funds for 21 days on items I sell for one year.

This is unheard of. They are making money on all of the people’s money. They are holding interests from millions of sellers a day! This whole process sounds illegal. How can they keep people’s money and now we are being penalized because I will not ship the item until after 21 days when I can take the money out of Pay Pal and have it cleared by my bank. Buyers will leave me negative feedback for this, but just because Pay Pal says the money is there, I have no guarantee.

I run a real business besides eBay, and I don't even do Net 30! I never ship without being paid and knowing the funds have cleared. Is there any way to look into this new practice that they say is not illegal, unethical, bad business behavior and fraudulent? They claim when that when we signed on we accepted their terms that they can put a hold on our funds for up to 21 days; therefore, it not illegal. I do not remember ever seeing that, and I signed-up almost 17 years ago, before they started this Ponzi scheme. They are greedy and disgusting. The people that work there are pawns and have no sympathy, except for the few real people you get, who will tell you that they are sellers too and they agree, but their hands are tied. They need to have seller advocates and seller protection to. As they say, if there were no buyers, there would be no sellers, but as I told them, without the sellers, there is nothing their buyers could buy, and they make all the money from the sellers, not the buyers.

Today, I received a response indicating that my phone was not in the condition I described, and the reason specified was "Item shows multiple signs of heavy wear: deep scratches, scuffs, pitting, or other cosmetic disfigurement. However none of said wear in any way inhibits normal function of the item.The housing of the unit has sustained significant visible wear or cracking. "

The phone was in a case with a screen protector installed from the minute I purchased it. There was nothing wrong with the unit, and certainly nothing as described in the previous quote. I sent the phone back in the original box, with all documentation, SIM card removal tool, charger cable, and even put the factory screen protector back on. They did, however, make a counter offer of $75.17. Insulting!

I called the 800 number and spoke with a rep from AllTech Wholesale, who placed me on hold, and then stated that she could raise their counter offer to $114. I promptly told her to send my phone back, and that it had better be in the same condition it was, when I shipped it to them. What a total scam! I never expected this type of behavior from eBay. I now, no longer trust eBay, and will certainly not respond to any future offers they make.

Firstly, as a seller, eBay provides absolutely no security and buyers usually abuse their feedback. But personally, I had my account put on restriction because I was selling too many items. They proceeded to ask for proofs of merchandise. If you have a regular account, not a company account, how can you provide proof of merchandise? They are basically slandering their own motto which states that they are the place where you can sell old items and earn a little extra money. Who keeps receipts for items you bought for family members or your children years ago? What if it were a gift? It's simply impossible for home sellers to provide proofs of merchandise, period.

Not only were they harassing me by putting my account on restriction but for over two months, I called in every day to resolve whatever issue they had with me. Countless times would they tell me that they would call me back or send me an email to address my concerns but I never received a response? They always tell me that the department I was trying to get a hold of had no phone support and they didn't know their email address for me to contact them. It sounds hard to believe that they don't know how to get a hold of one of their own departments, don't you think? Two and a half months later, I called back in and spoke with a phone representative and they finally slightly lifted the restriction. Instead of the previous items, I was allowed to list as many as I want. I was allowed to list 5 items. 5 items couldn't even pay for gas money. As a seller since 2007, do you think that they would treat me with a little more respect then only giving me 5 items?

When I threatened them that I would cancel my account completely, only then did I receive a response and after leaving a long detailed message, the only part they responded with was that they do this to all their sellers. Does that make sense to you? We are bringing in all this money for them and they are treating us like ****. If it weren't for us, then they wouldn't be as successful as they are now. I felt I needed to voice my opinion because I understand that there are people who cheat eBay and do them wrong but for me to be a member for that long and to have excellent feedback, there's got to be something wrong with the eBay company.

I called eBay customer service and they told me that they would remove those fees. They did not. Now my account is blocked so I cannot make any purchases on eBay. All for $22.00! I just spent an hour on the phone with them (eBay) and was sent to 3 departments and they basically told me tough luck! So now I am out $22.00 and I have a suspended account which I do not deserve! Also, the 3 CSR's I spoke with, barely spoke English. Not cool.

The United States must be responsible for allowing such pillaging of the people. The United States must monitor corporations that only hurt the people and continue to be a fraudulent company and monopoly. Oversee eBay and make them comply to ethical and legal business terms or ban them from the United States and allow another company worthy of the people's use to rise above the monopoly eBay has over the USA.

Recently, I sold 4 more items and again I was charge 9% on the shipping charges I charge. At this point I contact them again, this time I got a different story. They told me I was charged the 9% for shipping charges because they want to encourage sellers to do free shipping. Shipping the items is expensive and the only reason they want this is because either way they are going to charge 9%,10% up to 11% on final value price. If I was to offer free shipping, I would have to add some amount to the total cost of the item, and they are going to make money of the whole amount. I don't think charging a percentage on shipping charges that you have to pay to ship the item and you don't keep is legal. How can eBay is able to make a percentage on the shipping charges? If the shipping on the item is reasonable the buyer never complains. This is a eBay deal to make more money on the item. Not to help the buyer at all.

I contacted Ebay on numerous occasions to prove authenticity of these items, to reassure my buyers, and to clear my name as an upstanding seller. I've contacted Ebay 7 times and haven't received a single call back. I spoke with a "Roxanne" in customer service who assured me a manager would contact me within the hour. This was Thursday, October 27th at 12:45pm EST; still no call back. To this day, I have items shipped out and the money is frozen in Paypal because Ebay has not taken action to clear up this mess they've created.

I am spending hours on end working with my buyers to reassure them of the authenticity of these items to close out these cases opened against me. I've even provided each of them with a copy of the original sales receipt. Again, Ebay has been reluctant to try and work with me to clear up this huge mess they've created. At this point, Paypal still has my funds frozen because Ebay refuses to work with me. I plan on opening a civil case against Ebay in small claims court this afternoon.

So I got the shirt and it looked good. The printing on the back looked a bit odd but not enough to bother me. Little did I know that my slight doubt about that was justified. I wore the shirt one night and washed it the next day on a light wash like I do with all my shirts. It comes out of the wash and the name and number printing on the back was completely destroyed. The printing turned out to be fake as no printing I have come across in my 20 years of buying soccer shirts has ever come off in the wash.

I contacted the seller and he responded by telling me that I obviously knew nothing about these shirts because I should never wash them. I mean, really? An item of clothing that you can never wash? Not to mention the hundreds of soccer shirts that I own that have been through thousands of washes anyway. So at that point, I was actually laughing, thinking, "I'll get in contact with eBay and have a refund of this joker before tomorrow." How wrong was I?

Firstly, contacting eBay is made pretty tedious and difficult to begin with. Eventually, I "opened a case" with customer support. The seller eventually responds with the same sort of ** as before so I see an option "escalate the case" which lets you put it in the hands of eBay's "trusted" customer support. Again, I was thinking, "Ah, here we go. An impartial human being who surely possesses some common sense can now look at my situation, and my refund will be on the way soon."

2 days later, eBay decided in favor of the seller stating that because I washed the item, I would not be receiving a refund. Now, I am sorry but this is an item of clothing we are talking about. If it is a well made fake then how am I meant to know until something like that happens? It's like "To ** with your policies here, just look at the context of my situation and it's pretty damned obvious that I am entitled to a refund."

Another thing is that if I had purchased the item in a shop, or even in an official online shop and done the exact same thing then I would have been instantly issued a refund, and I am certain of that. So why should it be different here? So, I'm out of pocket $160 and some little ** in China is up the same amount. "eBay buyer protection", lol, that is a laugh.

I have $250 in tickets that were sold that are now unsold. I have $7 in fees to Ebay for nothing. I'm out four hours of my time trying to resolve this. I have a monstrous headache, courtesy of Ebay customer "support."

I refunded one and they still defame me with all negative comments. Am I suppose pay a store 66.00 for a horse table and sell it for 18.00 and then another horse table for 10.00 when I have to pay 66.00? I am talking about brand new things. When I set it up, it was set up for 70 minimal that I need. So we bad mouth to get it for hardly nothing? Get accuse of cheating someone. There is New Christmas ointment that suppose to sell for 29 and they cost me 8.30 and I suppose sell it for .99.

If I did not cancel it, I would be in debt. I did not screw nobody by canceling, it is my reputation. I am on SSI. I just started this and my goal is to get off SSI. But because I could not sell that low, my name is ruined on Ebay. I call this buyer defrauding the sellers. Yes, if I had the money I might have been able to pull it off. One item or 2 items. I was hoping the horse table profits would pay for the small items plus shipping.

Now my account is banned and I responded promptly to all these emails and wrote sorry to these buyers. They still went and gave bad feedback and one was almost demanding to give her item that she won. The system did not save the minimal amount I needed and bay helped me. I follow their instructions on how to cancel it under the circumstances and they admit something was wrong with the system.

I have -3 negative score, so the system has me beaned for a time. It is demonizing for a new seller just learning how to do it. I feel setup. It was embarrassing to me and I was hopping to make some little money. I feel assaulted that they want to buy stuff and if you cancel you are bad and cheating them. One was refunded and I was up all night trying to communicate and respond to them promptly. Blood thirsty. Sorry means nothing.

One person bought an item for 5.21 with another seller then want to buy it off me 3.25. Seller are being cheated. That seller did not make anything on 5.21 and I went in the whole and we call this honest on Brand new items. So my name was ruined for the sake of getting some so low, almost stealing it. I was not going to be a total sucker so that what it amounts to. I get bad mouthed. Don't stand a chance.

They give no protection to the seller at all against scammers or bogus buyers looking to run whatever scam. The newest of which is to buy something, receive it in the mail, strip it for parts and then claim it's not as described. PayPal refunds this but seller is stuck with a piece of junk. eBay will not research on such a case. They say if many complaints are made they will look into the buyer's records. Of course a buyer can set up new accounts in a heartbeat and eBay does not check out if there are multiple accounts. They over charge on fees and combine the purchase price with shipping cost then take a percentage of the combined number for compiling fees. They make money out of trying to force the sellers to use the eBay postage purchase system. If you have a private account and manually list tracking numbers for some reason they do not appear on the listings as quickly, so it is suggested you use eBay postage purchase which shows up immediately.

If you find another system for online selling kindly let me know. Nine years with eBay and I am through, they are so greedy and it's sickening. Because of this, I am losing clients for my business and I am unable to pay bills using PayPal because they are unreliable and I never know what funds are available. Instead of increasing the amount of sales I make on eBay I am seeking for other venues for sales.

Hey, if there is an attorney that wants to handle the eBay customer service misuse, perhaps a class action suit (they take millions and provide crap without any responsibility) please, I’ll be happy to go along. eBay makes me sick right about now.

I have suffered loss of money and property, my property is no longer original and complete and has very little value now, yet eBay will not help me in any way to get my property back or make good on compensation for my loss.

Be warned of this seller. Also, eBay protection plan does not cover everything. I lost $39.88. eBay sided with the seller.

It has now been over a year and eBay is still freezing my account. I have called several times and was initially told by four employees that "it will fall off in Sept." So Sept. came and still frozen. I called again and I was told, "oh no, that won't come off till Oct." I asked to speak with a supervisor and was told "no". It is now late Oct. and still frozen! I have had no bad feedback, I have had all high marks and yet I am still being punished. eBay has made it clear that sellers are not a priority. The "Customer Service" they claim to offer is a joke. I'm frustrated and would really appreciate being treated like a person! From a seller with a 3200+ rating with 99% positive, eBay you make me sick!

On September 13, 2011 at 9:30am I went to the post office to send the ring back to her under a highly secure delivery called "lock and keys". Lock and keys are delivered by hand and will not be delivered with regular mail. I had paid over $30.00 for the package with over $4,000 worth of insurance, more than what the ring is worth.

When she received the ring on September 15, 2011, she had personally emailed me and said that I have given her a completely different ring. I denied this and opened a claim with PayPal to get my money back. Flouria now had changed her story and said I gave her the correct ring back but replaced the center stone.

She claims that I had replaced a 0.8oct stone to a 0.3oct stone. Flouria was given 10 days to get reports from both jewelers and a police report documenting that the stone was replaced. After 10 days, she had failed to do this and PayPal sided with me. Flouria appealed the decision and PayPal gave her another 10 days to provide the information and again failed to give the information and PayPal again sided with me.

Flouria appealed it the 3rd time and she had finally produced paperwork from the police and the jeweler indicating the center stone was replaced. Please keep in mind, I had the ring for less than a day, she had the ring for almost 3o days, she is claiming the 0.8oct stone was replaced in a few hours. I had the ring, a 0.3oct stone which is about 1/3 the original size. There is no way a ring that small can sit in the original setting without having a jeweler redo the entire setting. There is no jeweler that can redo an entire setting in just a few hours.

Dear eBay,

I have been selling on your site since 1999. I have always taken care of my customers when legitimate issues have existed. You have now stripped me of my power seller status, my seller discounts, and are threatening to make it more difficult for me to sell because I have had a number of buyer protection claims.

I have requested re-evaluation on one of these cases but have never heard back. Not a peep, not an e-mail, nothing. In fact, I can honestly say that your company provides horrible seller support. I have harsher words for this but in the interest of dignity will refrain from expressing the true extent of my displeasure with eBay's lack of support for sellers.

I am outlining two of my last cases and the circumstances surrounding them. I am sure that this will go nowhere but will try one last time in the hopes that this may actually get to someone that gives a rat's **.

Item ** - This buyer contacted me two weeks after the 7 day return period expired to complain that the item did not function as advertised. As was listed in my ad, I had a 7 day return period. The seller contacted me 21 days after receiving the item. I denied him the return because it was outside of my return window. The buyer then opened a buyer protection complaint and eBay forced the return on me. Upon receiving the item back, I discovered the buyer had switched the handset I had sent him with a defective unit.

Item ** - This buyer contacted me over 30 days after receiving the item, claiming that the item was defective. When the buyer purchased this item, the projection lamp broke as I did a final test prior to shipping it out. I researched and found a replacement bulb on eBay for around $8.00 which included shipping. Rather than delay the shipment, I refunded the buyer $10.00 that same day and provided the link to purchase the bulb which broke. I figured that this would be the simplest and quickest way to handle this situation. The buyer could order the bulb with the money I refunded through Paypal and have the bulb arrive around the same time the projector did.

I heard nothing from this buyer until over a month later. In her buyer protection claim, the buyer stated that the "Autofocus" did not work. EBay again forced the return on me, even though my listing clearly stated that the item was sold as is. Upon return of the item from the buyer, I found that she had never even bothered to purchase the replacement bulb I had refunded her the money for. There would be no way that the buyer could know whether the projector worked correctly or not without the bulb. In addition to this, my listing never stated or implied this projector had "Autofocus". These are two examples of buyers obviously abusing the buyer protection policy for which you are now punishing me.

To make matters worse, earlier this year (January, 2011), I wasted a good 12 hours with "Customer Support" in regards to an issue I had with international shipping. Due to a programming error in eBay's system, the system did not properly charge the buyer the correct amount. After three 4 hour long phone calls, repeating my story to over 8 different people, I finally got through to a senior level support person that found an open issue ticket for this very problem. I was assured at that time that someone would respond and keep me updated as to the status of this problem. Naturally, this never happened nor was I ever properly compensated for the additional shipping due to me because of the bug in your system. It was $13.95 in case anyone would even bother to perhaps consider reimbursing me.It is obvious to me that eBay does not care about us sellers.

I want to thank you for telling me that I suck as a seller. I strongly feel otherwise, however, your non-caring attitude for me is now reflected in my selling attitude to buyers on eBay. I have reduced my business with eBay specifically because I am completely unhappy as a seller and am actively seeking alternate venues to sell on. I hope to completely drop your company once I have complete my transition.

A month later, after a few calls to the seller, I received the bumper and was told I'd receive the armrest in about 4 weeks. When I hadn't received the armrest in that period, I complained with no avail to the seller. When I tried to post a bad rating of the seller on eBay, they said it was past the 60 limit for me to post. When I complained to eBay about this, they sent me into a seven stop administrative circle.

During this period I also foolishly made another purchase on eBay where the seller promised to ship the product 5 to 6 weeks after the sale. On the 7th week, I asked the seller where my goods are using eBay's message system. That system said I should receive a response in 2 to 3 days. After 4 days with no response, I went to file a complaint on eBay about the seller. eBay told me I was SOL, a 45-day limit had been reached

Both these sellers played eBay's system and lied to me to prevent bad reviews on eBay and to avoid any action by eBay. I informed eBay about both and they did nothing. Be wise, do not use eBay as eBay does not play as advertised. They allow thieves to work freely and their systems provide the thieves the delay discovery of their theft.

I don't make enough selling on eBay to pay for their lack of establishing international rules. EBay should tell the international buyer that they will be required to pay for the registering of the parcel and they should have to submit the query to their customs or postal master. EBay is supposed to protect both parties equally, but it has been my experience that it is not in the seller’s best interest.

I feel that eBay, like many of the other online auction sites, think only of their bottom line: money. They make lackluster attempts to pacify the seller, making it look as if they are helping, when in all actuality they aren't. Someone needs to monitor these online auction sites. We have been swindled more time than I care to mention and being disabled, I don't have the money for dishonest patrons to lie and get away with it.

Please don't be fooled by the power sellers or the number of feedbacks they have. Read the remarks and contact the seller before you buy and ask any questions you have and save the responses. It is a shame that I am forced to use this company due to being disabled and a shame on the FTC, UCE and other fraud reporting sites that they never follow thru. The only way I have ever received any assistance is by going through the Attorney General in the state of the individual. Be diligent and don't give up. Wrong is wrong no matter how you dress it up.

eBay has taken over my business. They dictate what our return policies should be, shipping cost, the way we ship along with who we ship with etc. They penalize us if we do not do it their way. Now, they are holding my money in Paypal and not even allowing us to use the funds that were sent for shipping to be used. They charge a final value fee, even on shipping cost. Where will it all end? They are the only game in town. I have a feedback score of 99.7 and they are, at this moment, holding thousands of my dollars in Paypal and insisting I ship the merchandise without the funds. They do not own the merchandise or pay for my brick and mortar rent, phones, insurance, employees, etc. They just dictate how you have to run your business or they will put you at the bottom of the search engines.

You can not explain circumstances about adverse DSRs. Customers put item not as described even if it was damaged in shipping. That is out of my control. I pack my items to arrive safely, but that does not always happen. If you combine that with an irate customer, they'll lock up your money for up to 21 days and say that you are not a top-rated seller (remember, 99.7% positive feedback). I do not rip people off and if there is a legitimate problem, I take care of it. Now, they also want you to give 30 days to return an item or they will put your items last in the search engine (if they show up at all). That is ridiculous.

They also penalize you for how much you charge for shipping and don't take into account the packing materials, time to pack and drive to a post office or shipping facility. They make profit on your shipping charges too. If someone leaves a low DSR because they think the shipping was too high is even more ridiculous as the shipping charges are all disclosed upfront on eBay. Everyone knows the total cost delivered before they buy or bid. That is why they bought your item to begin with. You are the cheapest combined price, so why the DSR shipping cost question at all? They will not fairly arbitrate any of the DSRs or remove them. One of the eBay customer support woman told me that I should only ship using eBay, yet they will not ship items over $400 which most of mine are. They also told me to change shipping carriers if they damage the items. They all damage items now and then.

eBay's job is to dictate how you run your business, then you put up all the money for their inventory, they use your money and lock it up, you pack and ship and they reap their huge profits. Often between eBay and Paypal, they make more money than we do on what we sell. We have to be competitive with our merchandise. We can not arbitrarily charge more for the goods or they will not sell. The customer service phone jockeys they have do not own my business or probably any business, or they would not be working for eBay. They do, however, know more about your business than you do according to their unfair business practices.

Why is it that the sellers and buyers can't leave feedback for eBay and Paypal? eBay and Paypal should go on the internet and search all the complaints that they have. We should be able to get a refund for each and every complaint that they get. They should fire these policy makers who are getting paid to make up new regulations. I guess if they don't keep changing the wheel, they would lose their job? eBay needs some regulations put on them, I guess. I truly hope Bonanza.com takes off. For only $50 a month, you have an easier system to use and absolutely no additional fees to list or final value. I think there should be some regulation to keep the abusers off eBay, but (remember, 99.7% positive feedback) come on! Get real!

Naturally, the seller stated that no one else has had any issues with the quality of the dresses that they have sent (from feedback) and that maybe it's because the dress didn't fit that I wanted to return it. How dare he mock my figure when it's clearly the dress that they have sent? I sent photos as proof that the dress does fit and that the seller has sold something of much cheaper quality and complete different style shown on the website. Of course at this stage, the seller knew I wanted a refund and I was shocked to hear that the seller said that they'd pay for the return shipping to them. It made me feel at ease that I was with an honest seller.

Little did I know, as soon as I got a quotation of $48 to send the dress back with insurance, I told the seller the total cost they would have to refund. Then the penny dropped. It appeared that the seller didn't even read a thing I wrote in my previous interactions and only noticed things that had dollar signs next to it! Only then did the seller disagreed and said the whole "it's eBay policy that buyer pays for return shipping". How about eBay's policy that a seller sends what they're presenting/displaying on their page and not a cheap pathetic attempt of it? And then the usual remarks of "sorry for the inconvenience/I don't mean to make you angry/I will refund if you pay for shipping".

I never threatened to leave negative feedback on the seller's wall, I just left it without warning or threats. Buyers have a right to see how dishonest this seller is, that's the whole point of feedback. As soon as this happened, the seller tried to bribe me into removing the feedback, saying that I could keep the dress and that they would refund me the majority of the money for the dress. Like I even want the dress? I wanted the dress that was shown on the website, not the crappy trying hard version sent to me. I then realized why and how this seller has positive feedback. Most of the buyers must have been bribed into taking the negative feedback off. How is eBay allowing these scam artists to do this? Justice and honesty in this world just doesn't exist anymore. eBay and Paypal do not care so long as they get some financial benefit from other people's misery.

I contacted eBay and of course, they regurgitated the same rubbish whilst continuing to allow fraudulent activities to occur on their website. I hate their generic emails that say junk like "We take fraud very seriously", "I am confident that I've helped you with your concern". No eBay, you don't take fraud seriously as there are so many of these fraudulent sellers on your site. Furthermore, I'm still being told to pay for the return shipping for an item I wouldn't have bought if it was displayed properly. So, no. You haven't helped me with my concerns. eBay loves dishonest sellers that scam buyers.

Contacting Paypal and conveying your disbelief at their poorly constructed buyer protection program doesn't go down well either. Asking them to change it so that fraudulent sellers don't get the good end of the bargain is apparently too much to ask. I was basically told that there's nothing I can do except continue to be ripped off by dishonest sellers. It's nice to see what the world is coming to.

I was a PowerSeller with Ebay, ringing in nearly 7,000 sales with a high feedback rating. A single customer bought seven items (under $10.00) and left me seven low DSRs. I had a very low sale total that month so my PowerSeller status was removed. I spent over $30,000 with this company and they forked me over a $10.00 transaction. At this point, it takes three months to clear a Below Standard Seller status. As I worked to clear it, they alerted Paypal to freeze the funds on over 200 transactions. They expect me to ship 200 items while they make interest on my frozen funds.

They go another step forward by getting PayPal to limit my account--restricting the money in my PayPal account from being withdrawn. I have hundreds of dollars in there and can't do anything with it. If you contact PayPal, they will tell you that it has to be resolved with eBay. As if this is not enough, eBay then starts to suspend any accounts that they can find connected with me. They suspended my parents' accounts (and they only buy) because I had that address at one time. They suspended my husband's account because we live together. They suspended my aunt's account because I bought her presents on eBay and had them shipped directly to her house.

EBay changed its policy for seller standards only ninety days ago, under the guise of buyer “protection”. Sellers may not have more than one below average rating on the detailed seller ratings. One per hundred, that is, and if they do, their PayPal account is frozen for twenty-one days for all proceeds of all sales. Note that this rating is not in respect to feedback, which could be 100 percent perfect, but ratings on how fast an item was shipped, communication, description and et cetera.

So, if you fall below the 99th percentile, you are categorized a “substandard seller”. Therefore, eBay requires of PayPal that they withhold all sales proceeds of the sale--even shipping! Then, after fifteen days, eBay takes out the fee for sale from the seller, a week before the seller is even paid. Ebay has gone too far this time. It is currently estimated that over 50,000 eBay sellers’ accounts are frozen--every day!

Why? PayPal is collecting interest on one billion or more dollars per month, money that is not even theirs, and which is unjustly being withheld based upon impossible the eBay’s seller requirements. The point is eBay is requiring that its sellers use PayPal, which is owned by eBay! This has got to be the biggest anti-trust scheme in the history of the world, and nobody is even aware.

He later had his father file a claim through eBay; however, he did it on the German website which I could not understand. I had to use an online translator and do my best to respond to the complaint. I feel it is very unfair for eBay to allow users in foreign countries to file complaints and open disputes in a foreign language that the other party cannot understand. If both parties are dealing with each other, then the languages should be the same during any contact.

I was told I'll get a full refund when the TV gets there. 4 days after, the TV has already been to factory and I've been reassured a few times that I'll receive a full refund. I got an email saying that my package was shipped. Wow! So I emailed them again and they told me they'll stop the package and not to worry, they'll issue me a full refund when the TV gets turned around. 3 days later, I complained again. I got told I'll receive a full refund that night. That night came and I got an email from Paypal support saying I have a refund. Wow! I don't even have an account with Paypal. I complained again and got told that if I don't have an account, I'll get the money from Paypal within 7 days. I'm totally dumbfounded and I know I'll never even visit eBay again with intent to buy. Ever! I still don't have my refund.

I have the worst issues with eBay with a particular item I had listed for sale. EBay posted it as "Sold", therefore, taking their fee out for it, along with their partner, MissionFish, which took out a substantial amount from my account. This has spiraled into a series of problems because the account they deducted the (oh) close to $500 from was the account with a bank that I was closing. Oh, I got overcharges and now cannot, for over a week, get anyone to refund me my money.

Every time I call eBay, I get nowhere! I would definitely deter people from using eBay for anything. I mean anything! This has been the most frustrating experience I've had with a company ever, and I've had corporations as employers for over 20 years and we would never treat customers this way. No wonder people are jumping eBay ship and going elsewhere as fast as they can!

So I've been made obsolete. Yet this still is the exact thing the eBay founder promotes in his "Mission Statement" still posted on eBay how we need to help fight fraud for each other. Ha!

Instead of being honorable & sending me an explanation, they just suspended me FOREVER with lame excuses that regular employees, still to this day, are not aware of.

Updated on 1/15/2016: This is an update to an eBay review I did in 2011. eBay actually improved for about a year (2014) where Customer Service was listening to buyers, and you'd actually get AMERICAN eBay employees every time you called. These employees knew eBay's rules as well as I did (I have all rules regarding Sports Card & Autographs memorized as I've been an eBay volunteer in this area since 1998) and it was a pleasure using eBay again. At least eBay was contacting sellers breaking their rules and warning them to fix the issues or get suspended.

I had to use an alternate e-mail and credit card because as I explained in my 2011 complaint, eBay SUSPENDED ME PERMANENTLY for complaining about only the very worst sellers who totally ignored eBay's Rules that directly hurt all their buyers. The thing about being able to sign back up after being PERMANENTLY SUSPENDED bothered me as an extremely honorable person because that shows that any crook that was suspended for life from eBay could just sign right back up with eBay using a new e-mail/credit card just as I did.

Then in early 2015, eBay rehired a Philippine Call Center to answer all their Customer Service (CS) calls. You could not get past these totally uneducated people (if you could even understand them as they barely speak English) unless you explained your entire problem in detail first, even if you knew exactly what eBay employee you needed to speak with (Trust & Safety Specialist, Buyer Specialist, Seller Specialist, etc.). Then it seems eBay fired all their knowledgeable actual eBay CS staff and hired people who have no clue of what eBay Rules are???

eBay simply does not care about you whether you are a buyer or a seller UNLESS you are making them thousands of dollars profit every month. For example, eBay ID ** (with 250,000 feedbacks since 1998) has been the absolute worst Sports Card seller anywhere in the United States (not just on eBay) for decades and they average 48 NEGATIVES & 22 NEUTRAL FEEDBACK (99.1% feedback- which is why the percentage system DOES NOT WORK!) a month, every month, every year they've been on eBay & they've not been SUSPENDED ONCE that I am aware of!!! I personally reported them for gross negligence at least ten times and eBay does absolutely nothing! They are so confident that eBay will protect them that they are selling fakes in many other areas as well.

Then there's the consignment sellers of Sports Cards & Autographs who will sell anything and everything just to make more money. They don't care if the items are damaged (which is never mentioned), or if the autographs are terrible attempts at forgeries like: ** (another one with over 250,000 feedbacks) who will still list these items every time and eBay does nothing to them either! They also branched out selling other items like fake watches and other junk because they KNOW eBay will protect them! ** also uses SHILL BIDDERS to drive prices up. I am in touch with others who monitor fraudulent eBay sellers and they proved to me beyond any doubt that ** uses SHILL BIDDERS as do MANY BIG eBay sellers.

eBay made it EASY for SHILL BIDDERS to get away with it when they made all eBay bidders mostly anonymous, so you really have to spend an awful lot of time to track SHILL BIDDING these days, when it used to be fairly easy when bidders were NOT anonymous at all! When you see the absolute worst sellers getting more for their exact same items vs. sellers with PERFECT FEEDBACK and a great long track record, you can safely bet that the BAD seller is using SHILL BIDDERS. Bidding is like gambling for MANY bidders, they will keep outbidding anyone who outbids them and they wind up paying far more than they originally intended to. THIS IS THE WORST THING YOU CAN DO ON EBAY!

You need to decide how much you will pay by searching ENDED SOLD ITEMS on eBay and getting an average idea of what you want sells for. THEN NEVER BID HIGHER THAN THE MOST YOU ARE WILLING TO PAY, NO MATTER WHAT! Or you'll simply get caught in the SHILL BIDDER'S TRAP and you'll pay far more than you could have gotten the item for from an honest seller if you are just a little more PATIENT!!!

Everything eBay does it to: MAKE MORE MONEY & that's all they care about. If you think otherwise- you are fooling yourself. I still monitor eBay on a very regular basis. If I were to randomly choose any very popular star in any sport, I could find dozens of FORGERY AUTOGRAPHS of that person in just 10-minutes on any given day- and that's just the BAD attempted forgeries. With enough practice most people can make forgeries SO GOOD that not even the player could tell if they signed it or not! THAT IS HOW BAD THE FORGERY MARKET IS! Even the FBI stated that "over 75% of all autographs on eBay are forgeries" in Operation Bullpen that ended in 2000. But the FBI still scans eBay for forgeries so one day these forgery sellers may get a knock on their door and it won't be the Avon lady!

Anyone that collects autographs NEEDS to read the book by the same name: OPERATION BULLPEN by Kevin Nelson which is easy to read and understand, whereas the actual field notes and report from the FBI Operation Bullpen is more confusing and very long. NO ONE SHOULD BE BUYING AUTOGRAPHS ON EBAY AT ALL - EVEN AUTOGRAPHS LOOKED AT BY "AUTHENTICATORS". Authenticators are WRONG at least 50% of the time because all they do is look at your autograph (in a scan only on eBay which is NO WAY to give a correct opinion) and even encased autographs were only looked at for a second or two. What good is that? Almost NO GOOD AT ALL!

I've seen more FORGERIES in Authenticator's cases than real autographs over the years. I even saw a PSA/DNA "expert" putting Authenticated stickers (with the cards too) on items being signed by football player's at the 2000 NFL Experience in Tampa, FL and this PSA/DNA "expert" never looked in the direction of any of the players signing over 100-feet away on a long stage, and didn't look at the autographs he was authenticating either??? I've been a FORENSIC DOCUMENT EXAMINER (FDE) of popular sports autographs (only for free to help the hobby) since 1999. At my own expense I interned for over 200-hours with one of the best FDE's in the world to gain the skills I've been using non-stop since 1999. It takes me a absolute minimum of 15-minutes to give an opinion on an autograph because I use many scientific tests and measurements that NO AUTHENTICATOR does!

Please assist me in resolving this.

Howard **

After that phone call, I found out I can no longer post items to sell at all. When logging in, I get a red message and a popup warning me that my account is being limited due to recent activity. It was extremely annoying when I was just trying to buy something.

I called them today and spoke to a "repeals" department guy who refused to let me speak to a supervisor about my situation. He told me my account will remain restricted until I fax "proof of purchases" for anything I plan on selling in the future. I told him, over and over, that I don't want to sell anything else and just want the messages off my account. He was the rudest guy I've ever spoken to over the phone. I ultimately told him I'd just drop my 6-year account and make a new one if he wouldn't help. He said, "Thank you for using eBay, goodbye." (and hung up).

In response to my claim, the seller alleged that he had shipped the item to me. When I received the package, it contained a Chinese coin, not a computer external drive. eBay, instead of treating the act of the seller as an attempt to deceive, considered it as a mistake on the part of the seller and required me to ship the coin back to China at my expense. The cost of shipping the coin to China was high (UPS-$89.67, FEDEX-$63.18, and USPS $29.95). My claim for refund was only $33.99.

I sent three emails to eBay, informing them of these facts and requested a reconsideration of their decision. I did not get a reply.

I called eBay, and they told me that because I had a seasonal account and closed after my debt, they cannot find anything. So, I can just discard the message. I do not want this on my credit. I paid this in June, and now, I have some creditor threatening me over a bill that was paid long ago. Someone needs to pay for this!

A couple of weeks ago, I received an email from eBay's Trust and Safety department telling me that my account was at risk of having eBay buyer protection removed because of a high volume of cases filed against sellers. I immediately called eBay and was eventually transferred to the Trust and Safety department. I spoke with a representative who reviewed my account and was very apologetic that I had been put through this. She said that she noted on my account that my cases were legitimate and decisions have always been 100% in my favor. She also said that she sent an email to the resolution center and that our call was being recorded. She reassured me that my account would never be restricted; I could continue buying gift cards and that if anything did happen, I could just call in and they'd get it straightened out.

About a week later, I received an email from eBay telling me that I was no longer covered by buyer protection. I have called eBay twice since then and representatives from both the Trust and Safety department and resolution center keep telling me that my purchases are no longer covered, even though one of their own told me that I could keep buying and be covered. I could live with that but for the fact that I have almost $3000 in gift card purchases outstanding, some of which I need to file on and time is running out, but they won't let me.

I calmly told them that this is a breach of contract and fraud. They are willing to let scammers get away with defrauding buyers like me who spend thousands on eBay every year. I have been a member in good standing for over 11 years. I am in the PayPal Top Customer program, too.

The bottom line is that, I just want my purchases I made before they removed buyer protection to be covered. I'm done with buying on eBay after this. I'd never shop there without buyer protection.

I don't know whether I should contact the BBB, the State Attorney General of California (and possibly the SAG of Utah, since that's where the departments in question are located), the San Jose Police Department, a lawyer, etc.

The account they were talking about was my sister's. She lives in Pennsylvania. For a while we were living in the same house. Then, I moved back to California in July 2010. And around June 2011, I believe I received that letter. I couldn't post any more losing money I may have made. It was a huge ordeal. I had to send in proof I was me. They wanted DL, SS card, photos, and bills for my current address. It was a pain. They made an assumption based on who knows what and restricted me based on nothing but that. My sister doesn't even have the same last name as me anymore. They finally lifted my account about a month later.

EST's delivery date or the item is about 9 days after purchase. She filed prematurely. After that, after many nasty emails from her, she starts harassing me. I sent two complaints to eBay with no response. I then proceeded to send her a feedback revision form because she personally insulted me (against eBay policies). I know that she has received the earrings. In return, she ignored it. She wrote me back, not acknowledging it at all. She then started reporting every ad of mine.

I finally got someone on the phone at eBay who pretended to assist me. She stated that she would block her from my ads and email. She also said that she would be reprimanded for violating eBay policies, which never happened. She is still emailing me--most recently, two days ago. I know that she received the earrings. I haven't gotten them back so I am positive that they reached their destination.

It's been over a month now and the customer (busybee4me) wouldn't verify the ship to address with me. She wouldn't even tell her daughter what she was receiving. She prematurely left a negative feedback, filed an item not received case and refused to be honest about the whole thing. She's uncooperative and it's costing me a lot of money--so far, $20 plus all of the money that I will miss out on not being able to post until the 1st of October. That's almost three weeks of dead air. All because of her negative feedback and the fact that she's stalking and harassing me. Even though eBay said that they would stop that because she's violating eBay policies, she's still emailing me.

I called to let eBay know and they reinstated my bucks. Once again, I received an error message. I tried again and with no luck, called back again. I expressed my growing frustration with eBay doing things like this and the rep said he would send me a coupon. I got the email but he didn't send the coupon. I tried to use my bucks again and they didn't work. He said win or make a "buy it now" purchase and call me back so I can get into your account and we'll make the purchase together.

On the phone an hour now, they keep giving me the same answer; that they'll re-issue my bonus bucks and there's nothing they can do now because it's system generated. I asked if they would just do the credit on my account so I could pay for the item I won (now, I owe someone $50) and Austin refused. He was beyond annoying by telling me "I understand", "there's nothing I can do", "I'm sorry". Really? If you were sorry, you would stop making false claims and just do the credit so I can finish and never return to eBay!

"I got my item last night, and opened it to realize that this is not a moto jacket. This is nothing more than a stretch version of a regular denim jacket. Moto jackets are motorcyle jackets cut in any choice of material, but looks like a motorcycle jacket. This does not. I bid on a moto jacket and this is not one."

The listing had pictures, material content, measurements, and detailed description. You can view the listing at **. We advised the buyer that GAP described this as a moto style jacket and asked for pictures of the item she received if it was dramatically different from the item sent--to which this uninformed buyer responded:

"Where exactly is that description? A moto jacket zips or buttons on the side, not down the front."

We then sent her several examples of moto style jackets that do indeed button or zip up the front. Beyond that, however, the picture in the listing shows a jacket that zips up the front, has two front patch pockets, a banded collar, and is a slightly shorter length. Needless to say, we fought the case opened by the buyer and received the following response from eBay:

"eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a full refund of $8.93. The refund includes the purchase price plus original shipping. The hold on this PayPal transaction has been removed. This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

They also updated the case with these comments:

You were not found at fault.

"eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

We've removed the hold on this PayPal transaction.

One would think that this would mean that the seller rating and performance would not be impacted. However, our seller account is now limited and we received a below standard rating for performance, obviously, because this ignorant buyer gave us all 1's in the detailed seller rating despite the fact that the package was received four days after payment received, shipping cost was only the flat rate USPS Priority service, and we answered every inquiry made within six hours.

Aren't sellers just as much a customer of eBay as buyers? That doesn't seem like the case. When we contacted eBay, Luke, the lead who parroted canned responses with as much sincerity as an automaton, attempted to tell us that we just misunderstood the email eBay sent. Apparently, eBay has strayed a great deal from the initial vision. Sellers cannot even leave negative feedback for buyers who run rogue on eBay and sellers are at the mercy of their inane whims and stupidity. eBay is an usurer and only focused on the big fat cat corporations who line their pockets. I guess nothing else could be expected of them.

I do not have access to his account, nor have I ever used it. The accounts are completely separate. I want eBay to use legitimate means to collect the debt from my son, and not bully me. Despite numerous calls and disputing their false accusation that the accounts are linked, they refused to accept it. I am fed-up with being manhandled based on false accusations and assumptions. I want them to release my account immediately.

Furthermore, they told us that if we make a complaint when the buyer does not refund our total out of pocket expenses, we can be penalized. Ebay has a long drawn out process of investigating complaints. All 11 complaints we have filed have been decided in our favor or the seller finally contacted us to resolve the issue after eBay contacted them about the complaint. If you get shafted on eBay and make a complaint, eBay notifies you that they will shaft you back.

$18.09 out of $27.00, really eBay? Their customer service was even more of a nightmare. What's even worse is that I have to put my $18.09 up front because it's going to take up to 5 days for these items to clear.

On August 17th, (12 days later) after seeing that my account was not being reimbursed, I called to find out where my refund was. I was told someone would call me back, which didn't happen. I called back on the 18th and talked to a girl named Jessica. She told me she had tried to call me the day before, but she did not. I only have a cell phone and it is attached to my hip. The phone never rang that day and there were no voicemails from anyone. She told me that I had to drop my complaint on eBay before she would refund my money. I told her I wasn't dropping the complaint until I was reimbursed. She said, "Okay" and told me that my card would be reimbursed and it would show up within 4 days.

I called again on August 24th because my account hadn't been reimbursed and asked for Jessica but she wouldn't answer her phone, and I was told she would call me back, which she didn't. I called on August 25th and asked for Jessica and was told she wasn't available. I called right back and used a different name and she took my call. When I asked her where my money was she said I wasn't getting a refund until I dropped my complaint on eBay. I once again told her I was dropping nothing until I was reimbursed. Then I said to her that she had outright lied to me and she said, yes she had.

During that proceeding week, I had accidentally closed the complaint on eBay. She said that she looked and it was closed so she would refund my card. Once again she lied and my credit card to this date (9-3-2011, 7 weeks) has not been reimbursed.

I am going to keep writing until someone answers me, even to the president, if necessary. From the first of the year till now, I have yet to figure out how item re-assigned themselves back to my listing every month.

I brought this to eBay’s attention by chat and phone. They insisted that they would forward the info to their tech department and would take care of it. Again in February 2011, I started getting many "where is my item" emails and eBay disputes. When I confronted the customers and told them I had emailed them via the eBay message system, I received the same complaint from all of them: "I never received any emails from you".

So again, I am on the phone with eBay for hours upon hours, still trying to keep up with family life and my order processing. Again they insisted they would take care of it. To make a long story short, it is now September 2011 and so far, the last 2 weeks have been okay. But, I became a power seller (top rated) in 2010 and between January 2011 and March 2011, I lost my top rated status. And between March 2011 and June 2011, I lost my power seller status.

I then had selling limitations put on my account and now, just in August, without warning, all funds added to my PayPal account that are processed through eBay are not available until I ship the item. Now, I am a very small business, a stay at home mom.

How am I supposed to ship an item out when I don’t have their funds to cover ship costs? I was told PayPal would allow up to $15 for shipping, which does not cover half of my international shipping fees. And how am I supposed to order stock when my $150 I just received, I can’t use? Talk about making it harder for me to get my status back. Oh, yeah, did I mention that PayPal is owned by eBay? Even better.

So, far as I can see, eBay is taking advantage of sellers and letting the buyers get off scot-free. I also had an instant where I was out of stock for one item that made up a big item. I contacted the customer and purchased $50 worth of plush rattles just so I could take a photo to send her to pick one. Everything was still good. I told her when it would ship out and when the estimated receiving date was. The customer contacted me the day it was supposed to be there saying it wasn’t there. But the tracking said it should be there the next day, 1 day before the shower date. She threatened to leave me negative feedback if she didn’t get it tomorrow.

Well, she didn’t wait. She left it as soon as I was finished talking to her, saying that I was trying to blame UPS for being late when it was my fault, before she even got the product in hand. I contacted eBay for abuse of the feedback system and still haven’t got any feedback removed nor an email stating that they can’t do anything about it.

eBay customer service is for the buyer and buyer only. Sellers beware. They will use "I’m sorry you feel that way" and all the other terms and phrases they are trained to use. Although they didn’t know what to say when I told them they had a million sellers that give them more revenue than I do, so why would you care about me and if I left eBay? Pause, no response. Yeah, I didn’t think you’d respond to that because it’s the truth.

I have not been compensated for any of their mistakes but I am always obligated to compensate for mine. Thanks, eBay for screwing up my dream.

I was left with the 2nd bad feedback. I sold a very nice vintage jewelry lot. This was the time we had fires all around our home. She received it and complained that it smelled like smoke and perfume. I do not wear perfume. I sold this for 29.99. She opened a case. They told her to return the items. It was stated in my listing that there was no refund. She waited for almost a month before contacting me. I told her there was no refund, but she could pick from something I was selling. But she didn't want this. The listing stated everything was used, not new. She was told to return the items.

A month went by. eBay and PayPal were still holding my money hostage. They would not let me touch any money until I received my items back. I had to wait for two months. I still did not get them back the whole time. I still could not touch my money. It turns out she never responded to any emails from eBay. And she never sent the items. She was able to leave bad feedback which was not fair. That left me with 1350 good feedback and three bad ones. This was not fair but they stuck with her. She never got her money back but did mess up my score. Then, they took all my listings off saying I could buy but not sell. I had 350 good feedback. I looked around eBay. I found out there were sellers that had 10 to 25 bad feedback. But they would not let me sell for 3 bad ones. I know the reason why. It is because I would fight when I knew I was right on something. I would call and talk as many times as I could to fight for my rights. And when I asked to talk to a big boss, they said they would call me back. But they never did.

I was selling under my husband's account but I stopped. It was because they were holding my money for 21 days, even after these people have received their items. I stopped selling there. Now I'm selling where there are no fees, on Yardsellr. It's a better place to sell. You cannot auction things but you can sell for one price. After you sell, they will hold your money until you put in a tracking number. Then, they will put your money in your PayPal account. That is the way to go without any fees.

The seller sent me a message on July 25th asking for feedback. I checked the tracking number and it just said that seller advised they were going to ship, but no shipment was recorded. I sent an email back to seller on August 12th advising that the package had not arrived. Seller responded on August 14th saying that they would have to go to post office to follow up. I have heard nothing since then. I did not know about the 45-day deadline to open a file, and the 45 days was up on August 15. I now feel that the seller manipulated me to go beyond the 45 days so he is off unscathed and it would seem like he has not stolen $110 from me. I also noted that there are 4 other complaints have been lodged against this seller in the past week so, it's just like he decided to fold up shop and stopped shipping. That's downright theft!

Following a successful holiday season of numerous sales, I compounded many non-received item disputes in the UK. Being that I did not resolve them correctly according to eBay, despite the fact that they all received full refunds, my percentage of disputes opened caused me to have selling limits both in amount I could list and dollar amount. I literally woke up one day in April to realize this. No warning. Nothing!

A former top-rated seller who pays ebay OVER $3,000 a month in fees, blasted just like that and still now in late August, I am fighting to get my privileges back amidst being given the runaround by eBay customer support who keep telling me to wait until the following month. And while I have been constantly working my ** of to better my business, I continue to take more hits and downgrades due to eBay's "automated" system of percentages. Even if you handle dispute correctly and even if the buyer is at fault but opens a dispute regardless, the seller takes the hit on his/her account! It is all about BUYER PROTECTION now. They care nothing about sellers. They care ONLY about money, money, money.

eBay is a monopoly who cares nothing about hardworking sellers like myself who get them where they are. They are disgusting and there are too many reasons to list as to why in this complaint. Please contact me for further info. I have been financially and emotionally devastated as a result of eBay and could go on all day about it.

Now, I was averaging in sales around $7000.00 a year part-time. In a month, from the time I called and set things up, they suspended my account for $400.00. I called back tonight since I have everything fixed and now they are telling me that they sent my account to collections for $400.00.

I am a small business owner and that really looks bad for me now. They could care less about their customers. Needless to say, eBay is a multi-million dollar company and they sent me to collections for $400.00.

I sold a Barnett Commando Crossbow on eBay. I packed it with multiple layers of bubble wrap and cardboard reinforcements and shipped it. It was very hard to damage, unless you ran it over with a vehicle. I get an email from the buyer stating that the item arrived damaged. I replied, stating that I apologized for the inconvenience and to do some things for me: 1. Take a picture of the damage and send it to me. 2. To hold on to the package and item until my shipper, FedEx, could inspect it. The buyer ignored my requests and shipped the item back as soon as he could.

I received the item back and saw that the prod or "bow" part of the crossbow was completely broken into two pieces. Now, this prod is made from a thick solid piece of fiberglass and is nearly impossible to break unless you "dry" fire the crossbow or fire the crossbow without an arrow. There was no other damage on the crossbow or scope. I find it highly unlikely that the item was damaged in transit. If it had been, there would have been other damage, especially on the scope as that is the most fragile item on the crossbow setup.

Also, the buyer did not send back the string. I've been actively involved in archery for the past 30 years, and I know that this damage was not caused by the shipping means. The damage was more than likely caused by the negligence of the buyer or purposely committed because of buyer's remorse perhaps. Anyhow, despite all of the correspondence that I sent to eBay and the pictures and documents that I had to prove my claims, my claims were all ignored. Getting live help on eBay is task in itself as well. I don't know who is making these decisions at eBay, but it will eventually cause their downfall.

"Dear ** (**),

Based on your account information and activity, it looks like user ID ** is associated with your account. This usually indicates that both accounts belong to the same person.

Because the other account is restricted or otherwise not meeting minimum seller standards, we've changed the amount you can list on eBay.

You can now sell up to 15 items or up to $1,000.00 per month, whichever comes first. After 90 days, we'll reassess your account and may increase your limits based on your selling performance. You can also increase your limits sooner by resolving any open issues with the associated account. We've already sent instructions for resolving these issues to the email address registered to that account."

The other account that the e-mail is referring to belongs to my brother. I am not linked to his account in any way, shape, or form. Since I had no idea what account activity eBay was referring to in the e-mail regarding activity on my account, I called customer service and spoke with a customer service representative who assured me that since I called in and let them know that my account is not linked to my brother's in any way, the restrictions on my account will be removed. I asked the representative why eBay thinks that my account is linked with my brother's account, and she said it's because we have the same zip code. I told her that people who live in the same city usually do have the same zip code, and so do 60,000 other residents who live in my city. Some of them might also have eBay accounts. I asked her if eBay restricted their accounts as well because they all have the same zip code. She talked very fast and refused to answer any of my questions.

I needed to sell one item in early August, so I listed it. The customer service representative lied to me because the selling restrictions are still on my account. I contacted my brother to see if he knew anything about this issue and he stated that he owes them $113.00, which he can't pay, so they suspended his account. So what this boils down to is that eBay punishes the family members of people who don't pay their bill.

I filed a complaint with the Better Business Bureau which resulted in the selling restrictions remaining in place on my account. Nick **, which I have excellent reason to believe is an auto-responder instead of a human, stated in eBay's reply to my complaint that since my brother and I have the same financial and registration information, the restrictions will remain on my account for 90 days when they reassess my "seller performance." I don't know what they expect my seller performance to be like in 90 days because it wouldn't have been any different than it has been over the years I have had my account.

The auto-responder "Nick **" also provided links to increase my seller limits with one link wanting personal information to verify my identity. I provided the information but their system refused to accept my phone number, which is the exact same phone number that I have used for eBay since I opened my account. I kept getting "this number is not correct" so I gave up on even trying to do anything with the links to increase my seller limits and resolve this issue.

My brother and I do not have the same financial information, nor do we have anything in common in our registration information except for our city and zip code. He has his household and I have mine, and we rarely see or talk to each other. In their final reply to my complaint, eBay stated that they have the right to restrict accounts when the accounts are linked by members in the same household, and members who have the same registration and financial information. They won't listen to me that my brother and I do not have anything in common in our eBay accounts except that we live in the same city. I even sent them a letter by postal mail in July which they never even acknowledged. eBay has a one-way system against sellers which is not ethical or fair. What my brother owes them or does with his account isn't my concern yet I'm being punished for it. They say that I own his account, yet they refuse to provide me any proof of ownership whatsoever, or even talk to me any further about not punishing me for my brother's actions.

I opened a complaint and also communicated with the seller, who said he would provide a 100% refund once I returned the item. I returned the software to the mailing address on the package I received, ensuring that I used delivery confirmation.

The package was delivered to the seller 1 week ago and I have yet to either receive a full rebate of $117.50, or any further communications from the seller. The eBay complaint site also "determined" that they would not provide a refund, although their actions were the cause of this entire situation. And then eBay closed my complaint. I want a full refund.

This month, I paid $550 for a ThinkPad W500 computer "in excellent working condition", as the seller said. But the hardware is broken when I have received it. And the seller has mentioned nothing about it. eBay has made a completely different decision than before. They have rejected to return. Then, I have paid $120 to fix it. I have lost $120 on eBay. And they are still asking me to refund the $40. It makes me extremely angry. I will never follow. It is the worst decision, even if I would lose the account. And I will never be an eBayer again. If they have known it, why don't they change the mistake that they have made?!

I am selling some stuff on eBay and as an example; l sold a 32 inch non-working LCD TV for $79.99 and charged $59.99 for shipping. Now, the shipping cost me $66.28, so I am losing $6.28 and eBay charges me $3.00 for a final value on shipping charge. I am very frustrated.

I called eBay customer service because there was restrictions placed on my account because they linked it with someone elses account. I called to get this taken care of because I've never had another account and thought it was a computer error. After being transferred 3 times then hung up on because there was "nothing more the representative could do". I called back and spoke to another representative who said it could be fixed easily in another department. I spoke to the another representative, gave them all my information and they stated that the other account was mine. I verified my information and they stated it seemed to be an account "I" opened because of a "like" email address and same name. I told them I had a police report and they didnt care. My paypal account was frozen and shut down and all my money was kept to pay ebay....fees for listing 248 items then 3 days later they kept it all... Then all of a sudden it was released and then 4 days after I listed again they froze for same reason and KEPT THAT MONEY too for listing fees......

Suspended by eBay

I asked for the other accounts email address and phone # ect so I can try to contact this other person or give information to police and they refused. I asked for MY current email address and phone number username ect and they gave it to me after verifying my first and last name. The representative then stated that the other account is mine and I had to pay the balance before the issue will be fixed. Then, when I asked about the account information, he said they couldn't give me any information on the other account because it wasn't mine! Tell me how this makes sense?! They say it's mine and I need to pay, but then say I can't have any of the other accounts information because it's not mine. I don't understand. they want to give me the run around on their error. The representatives were very rude and called me a liar. I'm very upset, I've never been treated too badly by a company.

On the 27th of July 2011, the tracking number was showing that the package was delivered at 1:24 PM. But I still have not received anything yet.

I don't know if the carrier left it by the door and someone took it or she delivered it to the wrong address. Anyway, it's not clear. And the item cost me about $178.

I would like to know if there is anything that can be done about this new rating that Ebay has. Ebay is removing EVERY feedback that I have left for a seller that I didn't leave 100% 5 star ratings, but they DON'T remove the ones that buyers have left for me. HOW can they do this?! What can be done?! I know that Ebay has a personal vendetta against me as I had to inquire with a lawyer before because I was suspended without any cause. I contacted a lawyer and he told me what to say to Ebay in a letter. Ebay HAD to reinstate me as they had no reason as to why they suspended me in the first place. SO now they are attacking me in any way they can. PLEASE help me and let me know if I have a case against them.

Thank you!

To date, I have received no response from the seller, no item nor refund. The transaction that appeared on my account is in the amount of $485. The transaction no. is 79R598493L104604U and the eBay item no. is 170639733830. I have his email account along with his eBay and Facebook account. The package arrived in New York post office but was lost; he told me he filed a case with Canada Post.

He seems to have quite a number of sells on eBay from the past and therefore I trusted him regarding my refund. He claimed he was on vacation for two weeks, so I gave him time to get his refund from Canada Post. But I wasn't fully aware of the 45 days eBay protection policy. I have sent them emails and tried to communicate with them, but all attempts have failed.

At this point, I am asking Consumer Affairs to intercede on my behalf to at least get me a refund.

I asked for the other accounts email address and phone # ect so I can try to contact this other person or give information to police and they refused. I asked for MY current email address and phone number username ect and they gave it to me after verifying my first and last name. The representative then stated that the other account is mine and I had to pay the balance before the issue will be fixed. Then, when I asked about the account information, he said they couldn't give me any information on the other account because it wasn't mine! Tell me how this makes sense?! They say it's mine and I need to pay, but then say I can't have any of the other accounts information because it's not mine. I don't understand. I've been a 100% ebayer since the beginning and now they want to give me the run around on their error. The representatives were very rude and called me a liar. I'm very upset, I've never been treated too badly by a company. I will never use eBay again, better to stick with Craigslist where at least you get to talk to someone who wont get you with extra fees and withhold your payments for a month.

So eBay decides to impose this policy on me http://pages.ebay.com//sellerinformation/howtosell/acceptingpayments/fundsavailability_new.html

All my payments will be held for 21 days now, or until a tracking number can verify the item was delivered. I feel this is a punishment and is discriminating against me for three reasons:

1- When I started to sell, I read the TOU for two hours and never found anything about this happening to new sellers. I was told by a supervisor, Anna, that this policy started June 1st, after I started to sell. And I read all my messages and newsletters from eBay, never once was this mentioned anywhere. I feel they have no right to impose this on me with no notice, no choice to decline and unlist my items. I didn't find out this policy even existed until I checked my sales and saw they would not be released to me for 21 days and this will continue until I have been a seller for 90 days.

2- This policy is punishing me for not using tracking, since the payment will be released after 21 days or when tracking shows it's delivered, whichever is sooner. If I use tracking, the minimum shipping will be $2.77. That is more than the whole cost of some of my transactions. If I charged that, no one would buy from me anymore. Yet eBay allows me to choose standard shipping as an option, then punishes me for using it by holding my funds 18 days longer than if I used a form of shipping with tracking.

3- I will now have to pay for shipping & eBay fees out of my own pocket for the next three weeks until the funds start to get trickle released day by day.

I called to file a complaint and was told there's nothing they can do. I spoke to a supervisor, who said there's nothing she can do, and told me they don't even accept complaints; they only accept feedback, and mine has been noted, thank you for calling.

I told her I'd like to escalate this to her supervisor and she said she doesn't have one. But I could call the corporate office and she referred me to the phone number on the website. I asked what extension or who should I ask for. She said just tell my complaint to whoever answers and they will direct me to the correct department.

I called, and got a message saying press 1 if you know your party's extension, press 2 for customer service. When I pressed 2, I was told to call the number I previously called.

So, that's what I did, and I spoke to a man named Josh. He seemed to express more concern for my complaints, but again told me there's nothing he can do. I asked for a supervisor seven times, and each time he gave me a run around about why they wouldn't be able to help me either and how I have no recourse. I finally demanded to talk to his supervisor, he put me on hold, and came back and told me that this issue is considered resolved on their end, and that I need to let it go. He told me to refer to their legal page if I'd like to sue them, and otherwise I need to not call back regarding this again. He then hung up on me.

I'm absolutely shocked and appalled by their behavior. They repeatedly told me this isn't a punishment, this is just a policy to protect me and my buyers. But it doesn't protect me in any way; it only punishes me by withholding my funds and making me pay out of pocket to continue to sell. And it doesn't protect my buyers--they were already getting excellent service, my feedback proves that. I honestly have no incentive to even fulfill my orders, pay my fees or continue selling at this point. I don't see how that could benefit anyone.

They have no way to dispute this, and that is wrong. I should not be told not to call back and that my issue has been resolved when it absolutely was not. I was just told repeatedly how this is a good thing that will benefit me and all eBayers.

It's a shame that they not only sell a dog that's clearly not what they claim. They don't care that they are endangering a Child's life.

I feel this company is a fraud. I contacted eBay but they were unable to help and I called my credit card company to put a fraud in and on the time spent, they were unable to help. Client also emailed and told me not to give her a bad rating on this matter.

I am now locked out of my account because it is "linked" to my previous employer. They will not allow me to sell anything or do anything until that account is fixed. I do not have any association with that account as it is my previous employer that had fired me due to discriminatory reasons. The kicker: my previous employer is SELLING! They have an online store that is currently running! I have also been hit with nastier buyers as well after eBay took all of our feedback options away and started their insane policies. I have called to try to get this fixed and have emailed and faxed documents DAILY since last week, still nothing. I am so burned out that I just don't know what to do and I have to go in for another surgery in two weeks. eBay, you have ruined my entire experience and taken everything from me for nothing. Thanks also for punishing me and allowing them to sell as I suffer even worse. I even sent in a copy of my legal documentation against the company!

I will await your response. Thank you.

If I deserve a negative and low DSR's, so be it, but I'll be damned if I am going to sit back and do nothing and be rated low for a transaction that allows no defense. If a buyer believes that there may be deception in the description or charges too much for shipping, then why buy it? It has the potential to remove all the proven good sellers because eBay allows them to purchase then complain in the form of a biased rating system. Makes more sense to me that the potential dishonest listing should be reported not purchased unless of course the buyer is a fraud themselves. I'm sure many buyers have been taken by fraudulent and dishonest sellers but I'm not one of them and I don't appreciate being treated like one!

Does eBay profit from Fraudulent transactions? Seems to me that by weeding out the good proven sellers, makes no difference because if they profit from the Fraudulent ones, who needs the good proven ones? I cannot believe that this has not been jumped on by the Ambulance chasers. I guess it will take louder sirens.

I lost top rated seller status and 20% fee discount in spite of being a good proven seller for over 10 years with 23,000 positive feedbacks 99.7% down from 99.9% since the Biased system took over. I have been devastated, not to mention money lost from No fee discount. I worked hard to keep my reputation as a good proven eBay seller and now a handful of complaints with no merit can destroy what I spent years to maintain now with the possibility of suspension while eBay continues to profit from fraudulent transactions.

There is no recourse if the buyer files no feedback. There is also no appeal process to ebay's unilateral actions. I am dumbfounded. I had worked so conscientiously over the last six months to excel at selling and the result was to have restrictions! No one has filed negative feedback nor complained. I am done with eBay in any regard. I have discovered ebid and will sell there. They at least seem to value their sellers and wish to communicate when there is a problem. My apologies for being less than articulate. I am just shocked by eBay's action. They never hesitated to collect all those fees.

I am, at this time, going to send to last buyers orders at the post office. And I want to close my account, but they will not let me. I will never list again, if there are others with the same problem. Please let me know. Thanks.

I am an Amazon seller also, and they are the best; no problems. I can send my order out the same day with the order that makes the customer get their order faster. Now, I am late with the eBay order to be send out. I keep calling, but no one will help me or explain why they are doing this again. It makes no sense. I quit eBay and will never use them again ever.

I will contact them when I'm back first thing Monday morning and place a stop payment for anything from eBay or paypal as far as fees go. They wiped out everything I had listed and I have no way to follow-up with these people.

PayPal attacked my bank account and credit card without my authorization and caused my fiance, who is suffering a disability, to try to commit suicide for they wiped out her bank account and she had a preexisting brain tumor and fibro--and this helped her pay for her medication. She was in the hospital for eight days due to this incident. We tried to resolve things but eBay hangs up in both our ears and PayPal just takes money and we don't even know what those charges were for. When will this madness end? I, myself, have almost had a breakdown due to this torture. Please help.

"Dear boutiquemensclothing, I just got this suit yesterday and unfortunately the pants are worn out and shiny. I can not use it. Can I please return it for a refund?" Their response: "Thank you for contacting us. Honestly, we checked the suit carefully before we ship it to you and we don't find and worn spot on the pants. The black color is normally lightly shiny after used and pressed. However, we are sure that the suit is in excellent condition as we was mentioned with many more years to go. Please understand that the suit that you purchased is not in like new or mint condition that show no sign of previous wear. It's just excellent. So, it may show normal sign of previous wear. Also, We believe that you read all our policy before bid because we state clearly that we don't have return policy. Please let us know if you have farther question."

My response back to them: "Dear boutiquemensclothing, your return policy states: "However, we may make a mistake. If your item has any problems, please contact us. We will resolve all problems fairly." You made a mistake-you said the suit is in excellent condition. The jacket is in excellent condition, but the pants are worn thin and very shiny. It is not in excellent condition. You should have written that it is heavily worn and very shiny."

I then opened a case and explained that I cannot use the pants as they are worn out. The seller then emailed me that I never sent him proof and that "We are eBay suit seller about 9 years. We had many buyers purchased item from us just want to fit on it. If item don't fit or they don't like it, They ask to return for refund. "

The case was decided in favor of the seller with the following comments from eBay: "Based on information provided in the case, the item you received matched the seller's description but you no longer wanted the item. eBay Buyer Protection doesn't cover situations where an item is accurately described." They made this decision without asking me for pictures or if I sent the item back. It would seem that they were buying what the seller told me "We had many buyers purchased item from us just want to fit on it. "

I appealed the decision asking them if they were prophets that they knew that the reason I was asking for a refund was because I just didn't want the item. Their lovely response: "To avoid this frustrating situation in the future, I would encourage you to inspect the listing completely before placing a bid or making a purchase. Bidding is meant to be fun, but remember that each bid you place enters you into a binding contract. It is very important to fully understand the entire listing before committing to buy."

If I had never bought anything on eBay, I would have been able to relate to the above comment; However, I have bought and sold several hundred items on eBay and never filed a case other than one time when an overseas seller didn't deliver the items purchased. I have bought about 15 used suits on eBay and even though they are sometimes in unsatisfactory condition, I never complained to eBay.

It is very insulting for them to take the seller's word for it. It is disgraceful for them to tell me that I should remember that although bidding is meant to be fun I should take it more seriously. I am very surprised and would love to see a class action lawsuit filed against them.

Sellers who continue to create duplicate listings for identical items may be subject to a range of additional actions including listing cancellation, loss of fees, limits on account privileges, loss of seller status, and account suspension, says Dinesh **, VP of Seller & Buyer Experience. While this new policy sounds great theoretically, eBay does not have enough people to monitor all their listings as well as removing all prohibited listings. Action seems never has been taken against giant sellers. It is unfair to both eBay buyers and sellers.

So instead of saying something, which I would have refunded the extra money, he just hit me with 3 bad DSRs on shipping charge. Once it was done, I could not contact the buyer to reverse it. The reason I know who hit me with the low DSRs is because I am a low volume seller and can see a movement when someone hits me with a low rating. Another complained about the shipping charge, so I just sent him an invoice deleting the shipping charge. Of course, I did not list it as free shipping so once again, eBay allowed him to hit me with a low DSR on the shipping charge. Then, there was a buyer who was going to pick up his merchandise. When he got there to pick it up, he chose not to want it. I refunded him the money right away. The next day, he sent me a Paypal invoice for more money (for his time and gas). When I did not give him this money he demanded, he hit me with a negative to include a low shipping cost DSR, even though there was no shipping involved and it was a local pickup.

I believe they have since changed this policy not to allow for DSR ratings on shipping when it concerns local pickup, but yet it does not help me. Ebay allowed it and condoned the behavior. I spoke to a rep and they said it was within eBay's policies to allow buyers to do that and there was nothing they could do. So we know they allow for extortion. But somehow we, as sellers, can live with that by trying our best not to fall into a trap. Also, the percentage of buyers who do this is very small in numbers, so odds are in our favor for the most part. I look at it this way, 1 in 6 years is a good odd. I got hit with another negative from a buyer who wanted to return a damaged item after 45 days in his possession. This included yet another low DSR on my shipping charge.

What I find hypocritical on this one is both eBay and Paypal will not get involve after 45 days of a transaction closing, because too much time had past. But they will allow for extortion, once again, by allowing the buyer to place a negative mark on your selling abilities. Again, no help from eBay. Anyway, my problem is I am in compliance with everything except for my shipping charge DSR. That one is over the limit by 3 and has restricted me from doing further business (except 10 items a month) on the site. According to eBay, I have to wait until the next evaluation period which gets that shipping cost DSR in line. This is 12 months away.

I took it to Best Buy to ensure it was not my mistake. They declared that it was an "unchargeable" unit. Then I returned the product. My mistake was that I did not realize that I did not get the tracking number until I came back home. The number on the receipt was some Customs number. However, it has been one and a half month, and the seller kept on telling me, "Dear friend, we have not received it."

I opened a case and begged eBay to keep it open till I get my refund, but to no avail. It was closed. I then made an appeal. As of today, my case says that eBay is reviewing my case and will get back to me by Dec. 28 (Please note that it is now Jan. 12). And there is no link on eBay where I can talk to a real person.

eBay buyer protection is worthless. I am down $200 for a defective product. The seller now has my money and probably his product too. eBay is not responding back to me at all. So much for the protection.

By stalling and paying a fraction of the balance, but calling it 'refund', the seller was supported in this scam by loopholes in eBay policy and inept service representatives. eBay did not fulfill their half of this agreement, which is resolution of issues and buyer protection. There are major loopholes in eBay policy easily exploited by ethically challenged sellers. I’ve lost a considerable amount of money due to eBay's policies and poorly trained personnel, and have dated electronic documentation. Yes, I checked feedback and seller rating before buying, even emailed with a few questions to check out their response. I placed an order; 7 amber items with a company based in Lithuania, which never arrived.

I wrote this 47 days after order "shipped." Seller sent polite emails reassuring the order was en route and again, provided tracking numbers. When I replied a digit might be wrong because I couldn't find any record of them on the USPO site, the seller said he was able to access the documentation, then forwarded the number again along with dates documenting its departure from Lithuania and arrival in the USA along with a link to a Lithuanian carrier's site, but no record there either. Forty-five days later after I opened a dispute, seller sent refund for one necklace at $61.00, and responded to eBay caseworker by saying he'd refunded the payment.

He did this on the night of the 44th day. The eBay case was closed because he said he'd refunded my money and supplied a PayPal Unique Transaction number. Basically, he refunded $61.00 and made a profit of $413.00, because: (1) 45 days had now passed (by the time I received the email, checked the amount at PayPal, and got in touch with a human at eBay) so a new case can't be opened; (2) eBay interprets the partial refund as meaning he'd refunded the entire $474.00, the case was declared resolved and 'could not be reopened' because the decision is final. (3) eBay representatives insist there is no way to refund my money because eBay policy 'does not cover deviations like this'.

The system says deadline has passed, resolution was accomplished by a refund, case closed. They also said that I needed to file a case for every item in a transaction, even though the necklaces were purchased as a 'lot', listed on one PayPal invoice, paid for in one payment, shipped in one box under one tracking number. There is nothing in eBay policy stating that every item in a lot purchase must be entered individually. So I had entered only the first item, thinking that since all items had the same transaction number, all would be included. The eBay representatives seemed unable to comprehend what was going on, even with all correspondence before them.

Seven times in a row, various eBay representatives regurgitated patronizing remarks, instructed me to open a case, then ignored my response that eBay programming software won't allow me to do this. My loss was the direct result of eBay allowing the seller to drag out the process past 45 days by appearing to comply eBay programming that would not allow me to follow their instructions, and their total inability to deal with this glitch. Long wait periods over an hour were common for chat or live conversation.

Some representatives do not listen, but simply repeat instructions. For example, ignoring my comments that I’ve already attempted to do this, but eBay programming wouldn't allow me to reopen or dispute the case. The typical response to this problem was: "Well, then there’s nothing else we can do, sorry. Have a wonderful holiday, Ms. **." As of today, 12/29/10, I’ve put a stop payment to PayPal on my account for the $413.00 and the issue is now in dispute.

Therefore, I would not suggest anyone using Ebay as they are there just to make their money. They do not care about scams as long as they get their commission. I would love to find a rich sponsor so I could take things much further and sue them for it. Who ever reads this, please pass this message on so the world would know their real reputation!

They did not send the item and any email information after they took my money. All of them (seller and eBay agent) do not response to my email.

I told him that if he did not pay I would report him and he paid for the item. I sent the item to him, and he disputed the sale upon receiving it. In his dispute he lied about the cost of shipping and the condition of the item saying that it was used when it was still in the original packaging. He then used another one of my current sales to harass me through email, and threatened me that I should do what he wanted "or else". When I responded to him that I had received his dispute, and would offer him a refund (despite clearly stating that I do not accept returns) minus the cost of original shipping, he called me names and refused.

I escalated the case to eBay to resolve, and asked him to stop contacting me. He replied back that he would not stop contacting me, until I did what he wanted. I stopped responding to his emails, but he kept writing. Eventually, I reported him to eBay via their chat system. After more than two hours, they basically said tough **, and that I would have to appeal the case, if they found in his favor. I filed three separate complaints through their online forms, saying that this man was continuing to harass me via email. I received no response to my harassment complaint, but did receive a response that they had found in the buyers favor, and that they were issuing him a refund.

They gave him my home address. It is completely unsafe to do when a seller has a registered harassment complaint against a buyer! eBay finally got back to me more than a week after my complaints, and gave me a phone number to call them. The person on the phone had no idea what she was talking about, and barely spoke English. She refused to let me speak to a manager. Then, she transferred me to another line, where I waited on hold for literally one hour, before completely giving up.The next day, I had an email response from one of their agents and started to feel hopeful. Until after I replied back, I received another email from them suggesting that I use their chat system to resolve my problem. I have now filed a complaint with the Better Business Bureau.

This ordeal has cost me $16 in shipping, plus the cost of the materials to ship the item, and the time to do so properly. It cost me approximately $3 in PayPal fees (which the buyer imposed on me without my permission), and 3 hours of my time at work talking/waiting on hold for eBay. I also lost the sale of the item which was $50.

They said that they took care of it. Now, 2 months later, not only did they not take care of the issue, but they allowed the seller to post his feedback page, my personal and business info. I have no idea how he got the info, but it's there, along with a slanderous remark. I had to close my business web site for my safety. I am fearful of this guy having my personal info.

I was expecting the missing pieces to have arrived overnight but apparently the seller was in no hurry. When the power and USB cords did arrive I was appalled! The seller had sent me extremely old, worn and dirty accessories. I guess "MINT Condition" doesn't mean what it used to. I filed a complaint with eBay stating that I had bid, won and paid for items that were not equal to what had been described and offered to send them pictures of the items that the seller had sent.

Without ever contacting me directly, I received a notice that eBay had sided with the seller. Since the phone was a gift I had to go out and purchase replacement parts for $35. To make matters worse the seller is basically trying to bribe me by saying that if I will send the dirty, gross, worn and damaged parts back and leave positive feedback for him/her then they will reimburse me $19 and give me "positive buyer feedack". Uh no thank you! I paid immediately and held up my end of the bargain and evidently eBay could have cared less.

I'm sure if I send the accessories back to the seller then some other unfortunate and unsuspecting buyer will wind up receiving them. I'll eat the $35 bucks just to have the opportunity to tell the eBay world that this seller is a fraud. Maybe he/she has done this same scam/bribe to other buyers and that is how they have managed to get a 100% rating. People change and if this person ever earned their 100% rating then they have compromised their business ethic and eBay is enabling it!

So I kept using it. In the next two days, nothing happened. On the third day, the charger suddenly made a big noise and stopped working. Smoke started coming out of it. It had burnt internally. So I raised a complaint with eBay for a replacement since it was under warranty and the warranry clearly covered short circuit and burns caused due to it.

The customer care never bothered contacting me to find out the exact reason of what happened. Instead, they contacted the vendor who simply said that it is customer who has misused it; hence, no replacement can be given. The eBay folks closed the complaint and put the blame on me. They later refused even to hear to me. They simply removed the complaint option for my account. This is one really disgusting and useless company.

I finally got through eBay. eBay would not tell me why they denied the refund and that AX would support their action. I have been a member since 1977 and that is not the AX way. If you dispute the item, send it back and have proof of mailing, AX takes care of their client. Thank God, I always use the American Express card for all payments on PayPal. I am rather surprised that PayPal/eBay would tell people that AX would not treat their clients fairly based on the evidence submitted but just because they are PayPal. Shame on eBay.

There is no means to recovery my costs because EBay only allows you to file a dispute within 45 days and no means to flag this seller as a rip off artist because the 45 days has passed so, if you want to rip people off on EBay with no accountability, simply put an expected delivery timeframe outside of 45 days and there is nothing EBay will do to stop you. They sponsor these rip off artists all the time with no means for the seller to file a complaint or leave feedback. EBay will not help you. PayPal will not help you. They instead allow this scam to go on and not do anything about it. Oh, by the way, I'll be selling things now on EBay with an estimated delivery timeframe of 65 days. What a way to scam people and get free money sponsored by eBay, your way to **** over other people.

The customer opened an eBay claim, saying the tracking number we sent her was fake and we are a fraud seller. eBay, without contacting us, without looking at the proof of shipment and the post office investigation refunded the seller and then threatened us to reimburse them now (almost $700) or they will suspend our account. We had informed our eBay account supervisor, who gave us right, that we indeed have sent the parcel (he had checked himself with Thai post office). He had informed the management; still, there was nothing he could do. He told us even if he knows it is not our fault, we should accept the loss of the parcel, pay eBay the reimbursement fees and in future send it maybe with another shipping method!

We have appealed the process with eBay and eBay promised to get back with us within 24 to 48 hours, but they did not care. We tried to contact eBay on the live help chat, but there they stopped even giving answers. Moreover, eBay recorded now on our account 14 violations, so that we are loosing the 20% seller discount for outstanding service. We pay every month $1500 in eBay fees. I had contacted a person who is post man at the US post office. He told me (I have the chat protocol) that since January in the US registered parcels from abroad are not treated anymore as registered parcels, meaning they can be delivered without having received a signature. We very much think that this is the case. We have all emails on file, the answer from our eBay top supervisor, the chat protocol, where eBay refused to give us an answer, all proof that we had sent the parcel, and proof we started a post office investigation. eBay doesn't care. They told us:

“I know that this is not your fault, but this is also not buyer's fault that he didn't receive the item. As for eBay, we are only doing this to protect buyer's interest since buyer purchased this item since October. My another suggestion is if the shipping service is not very reliable, you might want to try using other shipping providers/services, at least for more expensive items.

Top seller account manager Afre, 7 years on eBay, a top gold power-seller with 15.000 perfect feedback, and paying monthly $1500 in fees—this is how eBay is treating a customer? Where is the justice? We decided we will not pay eBay the $700 of the refund they have given to the customer, will inform the press, will not pay our eBay fees this month and we will let eBay suspend our account. We live in Thailand and it is already very difficult for us to make a living. eBay sales have dropped a lot the last year, even if we have better and cheaper products.$700 is a lot of money for us. It is the salary of 3 staff. We cannot afford it to just lose the money and the stones, having to pay as punishment every month $300 more as we lost our 20 % discount. eBay wants us to refund the money or suspend our account. We are a small company and we all live from it; thus eBay is endangering our existence. eBay admits it's not our fault but they still punish us with taking away 20% fee discount, which is $300 a month. Can you help us?