Credit Sesame Reviews

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About Credit Sesame

Credit Sesame offers free credit monitoring services on its website and mobile app, which is available for iOS and Android. No credit card is required, and it does not impact your credit score. Members receive a free credit check and credit score update every month from the TransUnion credit reporting bureau.

Pros
  • Premium plans available
  • No credit card required
  • Free monthly credit score
  • Mobile app
Cons
  • Add-ons require monthly subscription
  • Only TransUnion credit score is free

Credit Sesame Reviews

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    How do I know I can trust these reviews about Credit Sesame?
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    Page 5 Reviews 440 - 640
    Verified purchase

    Reviewed Oct. 17, 2018

    Very easy and helpful to use to check my credit and loan balances all around, I have used Credit Sesame for a while now and recommended to anyone. Thank you for this free service and hope other people use you as well.

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    Verified purchase
    Online & App

    Reviewed Oct. 16, 2018

    I started using Credit Sesame recently to get a better understanding of my credit score and what was affecting it. I have been very happy with the service. The site is very easy to understand and even makes suggestions based upon my credit. I would totally recommend Credit Sesame to my friends and family. It is very useful to gain a better understanding of where your credit stands and this is a great way to start!

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    Verified purchase
    Price

    Reviewed Oct. 14, 2018

    I have consistently been able to increase my credit score for the past 5 months because of the information provided by your service. As a direct result I have a better credit foundation and have been able to receive better interest rates and opportunities I would not otherwise had with a lower score.

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    Verified purchase

    Reviewed Oct. 10, 2018

    I signed up with CreditSesame.com after my credit took a nose dive due to my divorce. I needed some way to work on my credit and be able to see exactly what was going on. Enter Credit Sesame, the best tool I have ever seen for improving your credit score and tracking it. Credit Sesame allowed me to get organized. First I reviewed ALL of my financial information so I could gain an understanding of how I got to where I was. Then, I made changes to my behaviors, credit card choices, and payments which slowly improved my credit score nearly 200 points. I would recommend Credit Sesame to anyone who is serious about getting a handle on their credit score. It's so important and you must give your score TLC at all times! Proceed with no fear!

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    Verified purchase

    Reviewed Oct. 10, 2018

    It took me less than five minutes to add my information. It did not ask for my credit/debit card and it was absolutely free! This is an excellent way to visualize your debt vs your income and a way to get organized. It helped me prioritize the best steps for me to improve my credit score! I totally recommend using Credit Sesame!

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    Verified purchase
    Installation & SetupStaffProcess

    Reviewed Oct. 9, 2018

    I went to Credit Sesame.com and requested my credit score. I was guided through the whole process with prompt and easy to follow instructions. I got my score and information on how to improve areas of my credit. Very informative and helpful, and best of all it was free!!! I'm very pleased with this experience!!

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    Verified purchase

    Reviewed Oct. 8, 2018

    I was able to get back into my account with ease. I am thankful for that. Thank you. Another credit site shut me out and I couldn't get back in. This site is so good and I suggest everyone use it. Thank you.

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    Reviewed Oct. 7, 2018

    You are sad. I now have two inquiries. I did what you said to do and I got turned down. Yes I know you don't guarantee approval but the help of the advice I got is what I did and I shouldn't have. I had very good odds one time. Went back to the site and it said fair odds on the same card. You guys are frauds and everyday I wake up and I will write a bad review on anything I can find. I promise you that is very good odds.

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    Verified purchase
    Staff

    Reviewed Oct. 6, 2018

    Credit Sesame is wonderfully navigable. I also appreciate the knowledgeability and assistance of staff. I was able to write the three Credit Bureaus, because of a glaring error, and boosted my score on TransUnion, Experian, and Equifax by 50 points! That is all good and fine. My score USED TO BE over 810 (out of 850), but an Identity Thief ravaged my good score. It is hovering around 100-710 right now.

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    Verified purchase

    Reviewed Oct. 2, 2018

    You have helped me get my credit back on track and it has been very useful. I will keep using it as time goes and would recommend it to my friends. Would like to see more info on the accounts I have open or inactive.

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2018

    Credit Sesame has been instrumental in helping me get my credit back into good standing and I am glad that it has shown me the many errors I made and how to correct them. Credit Sesame has helped me pinpoint the mistakes I made and how to correct them. I am glad I signed up with Credit Sesame. They've been a huge help.

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    Verified purchase
    Online & App

    Reviewed Oct. 1, 2018

    I just enrolled into Credit Sesame to view my credit scores. I like how the site is set-up, easy to use/friendly user, and the fact that recommendations/improving scores are offered to maintain credit history. It's simple, direct, and helps with credit evaluation. Great site.

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    Verified purchase
    Reliability

    Reviewed Oct. 1, 2018

    The system is the first that I used for following my credit score. It is reliable and the suggestions are very helpful. The system helps me to keep my credit score good with reminders and helpful areas to check. I am very pleased with Credit Sesame and would recommend it to my associates.

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    Verified purchase

    Reviewed Oct. 1, 2018

    I really was impressed as to how it gave me a breakdown of all my debt and how my income reflected my debt. Now I can sit down and create a plan and budget as to how I will be able to pay off my debt quickly and effectively.

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    Verified purchase

    Reviewed Sept. 23, 2018

    I have been a subscriber for many years. Great site for access to your credit score, suggested ideas for financial improvement and ID protection. I even used one of their sponsors for a loan. I have suggested Credit Sesame to several friends whom have also signed up for the site.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for being a member and taking the time to review Credit Sesame!

    Verified purchase

    Reviewed Sept. 23, 2018

    Definitely helps keep track of credit. Offers options that would not be aware of without its method of analysis. I would say this is the best tool available if you want to keep track of your credit. I would recommend this as the way to keep a handle on what is going on with your credit.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Verified purchase

    Reviewed Sept. 23, 2018

    When checking my credit score I was surprised to see how easy it was. Hope it is accurate. Will check back frequently. I have seen my score on a roller coaster ride but now it seemed to stabilize. Hope it continues higher.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2018

    I finally used Credit Sesame after hearing about it for years. This was sooo easy and extremely helpful. Now I know exactly what to do to increase my credit score. Thank you so much for making managing my credit super easy and explaining how each area impacts my score. I am extremely please with this service.

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    Credit Sesame
    Response from Credit Sesame

    Glad to hear that you are enjoying your experience at Credit Sesame!

    Customer Service

    Reviewed Sept. 17, 2018

    Cancel my subscription and refund my money immediately back to my bank account. This is absolutely ridiculous. There's no contact numbers and my emails are not being replied to, I did however receive a confirmation email for when I canceled. So flipping cancel it and refund my money.

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    Credit Sesame
    Response from Credit Sesame

    Hi Aeryale,

    Our support team reached out to your regarding via email regarding the cancellation and the requested refund. We think this matter is resolved but if you have more questions, please contact our support team at help@creditsesame.com. Thank you!

    Verified purchase

    Reviewed Sept. 17, 2018

    I was skeptical as I always am with online companies offering free services. I was overjoyed, to say the least when at the end of my query there was my true score and no credit card to verify your age. Like more online FICO score companies do. Credit Sesame is truly FREE and I will be upgrading my membership with them to monitor my score for security purposes only. I recommend to Credit SESAME to everyone.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for the the nice review. Glad you are enjoying your experience at Credit Sesame!

    Verified purchase

    Reviewed Sept. 15, 2018

    I truly gain a lot of information using this website. I plan to use this website to improve my credit score. This website gave me valuable information that I plan to take and use. I now know the next steps to improve my credit score. My goal is to one day own my own house and sell the current house I have. Thank you.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. Go for those goals!

    Verified purchase

    Reviewed Sept. 15, 2018

    Anytime something changes with my credit score, Credit Sesame immediately informs me of the event, and they provide me with actions that enable me to impact my credit positively. This has been extremely helpful to me in re-establishing my credit.

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    Verified purchase
    Ease of Use

    Reviewed Sept. 15, 2018

    This is a very very great tool as it gives you real time information and if you can or not do the loan. It is a simple and super easy to navigate without having someone right away calling you and bugging you. Thank you Credit Sesame and Better.com. Awesome site. Congratulations.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. Glad you are enjoying your experience.

    Verified purchase

    Reviewed Sept. 15, 2018

    The Credit Sesame is helpful. They allow me to type in my password and then move onto discover my credit score. It is a lot more helpful than not to learn about my credit check! Thank you for allowing me to learn about it!

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    Customer ServiceSales & Marketing

    Reviewed Sept. 11, 2018

    I had scores of 600, I followed their advice and opened a credit card (unsecured) that they suggested. One month later my score dropped almost 50 points. After the 2nd month I lost another 50 points! I get 10 plus emails from them every day trying to get me to open more cards. Clearly they running an affiliate program for the sole person of getting you to open cards so Credit Sesame gets their cut! Total scam ripping off people who are trying to build their credit.

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    Credit Sesame
    Response from Credit Sesame

    One newly open account is unlikely to have this type of impact on your credit score. Credit scores are complex and there are numerous issues that can negatively affect your score. If, for example, you opened a new credit card and immediately maxed out the card limit or went over limit, this could have a detrimental impact on your score. We generally do not recommend that you use any more than 30% of your available credit (i.e. credit limits). If you look at the My Credit page in your account, you should be able to see your grades for each of the important credit scoring area which generally can give you a good idea of the factors that are impacting your score. If you need assistance, you can reach out to our support team from our support center help.creditsesame.com. Thank you!

    Catherine increased rating by 2 stars.
    Customer Service
    After a positive interaction with Credit Sesame, Catherine increased their star rating on Oct. 7, 2018.

    Updated review: Oct. 7, 2018

    I never heard from the company however my credit rating did go up so please ignore my review. Consumer Affairs does not allow us to edit our own reviews. Thanks.

    Original Review: Sept. 9, 2018

    DO NOT USE THIS COMPANY! I followed their advice and opened a new credit card. I didn't use one of the ones they promote, but that shouldn't matter. My Credit has been going down ever since. It makes me sick to my stomach to know my credit is getting worse and I have ABSOLUTELY no control. THEY DO NOT ANSWER EMAILS!!! I hope this review will at least stop one person from ruining their own credit.

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    Sales & MarketingStaff

    Reviewed Aug. 17, 2018

    The last few years I have been working very hard to get my credit score up with great success. Have paid off debt, opened a credit building credit card that is paid off every month (early!) etc. That being said when looking it said I had great approval odds for a Capital One card and I thought what the heck, I could use an emergency card or just another card to keep building my credit. Well guess what? Those great approval odds went out the window, I was denied and now have a hard inquiry on my credit. These people are a TOTAL scam, pretty sure they tell everyone that they have great approval odds when in fact they don't. Shame on this company, misleading and also damaging people's credit. Disgusting. If you want free credit monitoring there are other companies that are great and won't mislead you.

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    Verified purchase
    Customer Service

    Reviewed July 10, 2018

    Cancel my subscription and refund my money immediately back to my bank account. This is absolutely ridiculous. There's no contact numbers and my emails are not being replied to, I did however receive a confirmation email for when I cancelled. So flipping cancel it and refund my money.

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    Credit Sesame
    Response from Credit Sesame

    Reached out to consumer directly by phone to resolve.

    Reviewed July 3, 2018

    Credit Sesame referred me to Advance Financial 24/7 as a good credit option for a loan. I missed a total of 2 payments and the loan doubled. I don't have any other option but to file Chapter 13. I cannot pay my mortgage with this inflated payment. I was put into this position following the advice of Credit Sesame who was supposed to be giving me good advice to increase my credit score.

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    Reviewed June 22, 2018

    I’m so upset that my credit score has gone down over 100 points since Credit Sesame was activated. They update your score randomly and when the credit usage goes up before the debt is paid in full the rating drops. They also penalize you for taking their advice to open credit cards then when you do you can’t use them or your credit score goes down again! So sad what happened to my credit score. Paying all the credit cards off and closing all accounts!

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed June 12, 2018

    I have unsubscribed more times than I can count and yet continue to get almost daily SPAM from Creditsesame.com. I'm logged into my account now and only have "Credit Monitoring" emails checked and continue to get emails constantly. Hopefully this will get someone's attention and get resolved. Otherwise, I will just cancel the account.

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    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed May 9, 2018

    I have received a lot of emails from Credit Sesame promoting credit cards from their “partners” saying I have favorable approval odds to be approved. The one for Capital One said there was a good chance I will get approved with a green boarder. I already have a Capital One card with a good rating but thought they meant that I could get a second one. I thought I would use that to refinance a higher interest rate card. Not only was I not approved but the inquiry went against my credit score. I feel they lead you down the Primrose Path and in the end it actually lowers your credit rating. I would never have thought to apply for another card with Capital One on my own but because they advertised it as their “partner” and promote it in green as in go, I feel it’s deceptive and damaging.

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    Customer Service

    Reviewed May 4, 2018

    I joined this website hoping to use it to help me rebuild my credit after a bankruptcy. I registered and started receiving emails that would not open. I tried resetting as they suggested with no success. So, I decided to cancel my membership without success. They won't cancel it but continue to send me emails that won't open! Please don't try this company!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 2, 2018

    I signed up with Credit Sesame to review/test it for real estate clients hoping to improve credit scores ahead of applying for a mortgage. Instead of encouraging me to pay down credit card balances and pay bills on time etc, I have been bombarded with "offer" emails every day. Each email wants me to sign up for new credit card, refi my house or worst of all... increase my credit so that it will be easier to shop. The email literally says "your shopping buddy is here".

    I have unsubscribed 6x and emailed Credit Sesame asking them to stop. No joy. If you want to detrimentally affect your day and your credit score, then this site is for you. If you want to actually improve your credit score the best idea is to run screaming from any link to this site! Find someone who is working in YOUR best interests, instead of theirs. I find it despicable that a company would try to attract the people who need credit guidance the most and then prey on them like this.

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    Verified purchase
    Customer Service

    Reviewed March 28, 2018

    I received an email telling me my credit score had dropped! I do not have a bad credit score, so I went to check what was going on, only to find myself locked out. The security question reset is not anything I would have ever chosen, and I do not know the answer. I emailed Credit Sesame and explained the problem. I have tried their help contact several times. Credit Sesame only responds with an opportunity to answer the same security question again. I have asked them just to delete my account - - no response. I just get the same computer generated response, which is of no help at all. I am concerned that someone has control of my account - - it sure is not me! I have filed a complaint with the BBB, and note several complaints like mine have been made. Beware before you sign up and give this company your information. Who knows who gets to use it - - it may not be you, and you may find you cannot access your account or cancel it.

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    Customer Service

    Reviewed March 26, 2018

    I signed up thinking that I'll get my free credit score. Instead, I am inundated with frivolous email at least twice per day for services not welcomed. I have deleted my information and sent them multiple emails to curtail future emails. All of which has been unsuccessful. There is no customer service support and their email is super annoying.

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    Profile pic of the author.

    Reviewed March 24, 2018

    Credit Sesame keeps telling me that my credit score would rise if I apply for another credit card. It recommends only difference cards that is from the same credit company. The card that is recommend is a card that I already have. No help there. They will not give me another card from their bank.

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    Customer ServicePunctuality & Speed

    Reviewed March 20, 2018

    I tried to register and was told to email help@creditsesame.com on 2/17/18. It's now over a month later and guess what??? No reply!!! Probably a offshore sweatshop that doesn't care, BUT remember, this is your private credit information!!! I wouldn't do it!!!

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    Credit Sesame
    Response from Credit Sesame

    Hi,

    Sorry we let you down on the turntime. Seems like our email didn't make it to your email box. We'll be reaching out to you directly.

    Sales & MarketingOnline & App

    Reviewed March 13, 2018

    I signed up for this because I was promised I would get advice for helping to review and fix my credit score based on the report. The ONLY advice they give is an advertisement for a place called Lexington Law, for a "free consultation". This website is literally just a front for hiring this company to negotiate your credit on your behalf. It gave me no more information than Credit Karma and as far as I can see only checked one bureau while Credit Karma checks at least 2. Waste of an inquiry to my account.

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    Customer ServiceReliability

    Reviewed Feb. 21, 2018

    I have emailed Credit Sesame regarding being locked out of my account. I even reset my password like they requested and still cannot log in. I attached the error messages I have received every time I try to log in, Credit Sesame never acknowledged my email. This is two weeks. As of today and I still cannot access my account and I am unable to speak to a person because they do not have a number. Horrible customer service.

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    Customer ServiceOnline & App

    Reviewed Feb. 15, 2018

    My wife and I signed up long ago. The site is pretty much useless... They simply try to keep pushing you to sign up for credit cards or refinance your home loan all so they can collect the referral fees. Also note they are serial spammers in a huge way. We have tried for the longest time to remove ourselves from their mailing list and it takes you through the process but never actually stops sending you crap emails. It will say you have been removed but don’t believe it for one second!

    You have been warned.

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    Reviewed Feb. 14, 2018

    I'm upset to learn that you all checked my credit score and it lowered my score. Other sites like IdentityIQ does not do this. It wasn't supposed to hurt my score by joining you. I am so upset I want to cry!

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    Credit Sesame
    Response from Credit Sesame

    Hi Laura,

    Signing up for Credit Sesame and regularly checking your credit information does not harm or change your credit score. Credit Sesame does what is known as a "soft inquiry" into your credit. Soft inquiries are never considered by either FICO or the Vantage 3.0 credit score that we offer our users on Credit Sesame.

    When you apply for a credit card or loan you get what is known as a "hard inquiry". Hard inquiries do have some impact on your credit score although the impact is pretty minimal unless you repeatedly applying for multiple loans in a short period of time.

    Regarding the change in your credit score, that is certainly related to some other change with respect to your credit data. We'd recommend that you check out the Credit Report Card feature in your Credit Sesame account to see the specific issues that are affecting yoru credit score. Thank you!

    Customer Service

    Reviewed Jan. 27, 2018

    For months I've LOVED Credit Sesame. I've used their free site to watch my score climb and get valuable tips. I loved the service so much, and was serious about fixing my credit. I paid for the Premium account at $19.95. Three days ago, it came out of my account. No upgrade. I've emailed three times and sent a message to their Facebook page (which was read with no reply). I either want this fixed or my card refunded. I want to continue loving this service, but the poor customer service is ruining it for me and Credit Sesame. If something isn't done soon, I will contact BBB.

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    Credit Sesame
    Response from Credit Sesame

    It looks like there was a failure in the 3 bureau monitoring enrollment with your account. We've refunded the charge and discontinued the subscription while we research the error. Likely one of the three credit bureaus has different information for you. We apologize for this inconvenience.

    Reviewed Jan. 18, 2018

    Signed up for this and found out a "free" credit report costs $9.95. They recommended I could save $ by refinancing my home loan at a 4.75% rate. I currently have a 2.75% rate so really doubt I would save any $ if I refinanced. They try to get you to sign up for other credit cards which ultimately would lower your rate. They did give me the same score as Credit Karma did, but only for one company. Credit Karma will give you scores from 2 companies plus more information. Credit Sesame seems to be all about making them $. Don't bother with them... just sign up for Credit Karma which really is free.

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    Online & App

    Reviewed Oct. 25, 2017

    I like that Credit Sesame frequently updates your credit score, your debt analysis and your monthly payments, your debt to income ratio. It gives you recommendations on how to improve your credit and it gives you a list of credit cards that you can apply for that you can build your credit up. However, when you have an inquiry that is posted on your credit report and you did not make that inquiry yourself, it takes a long time to get that inquiry taken off your credit report. You have to go through a lot of channels to get that taken off your report. There should be a shorter process to remove the inquiry. But other than that, my overall experience with the site is good. It also tells me my credit history and the dates on the most credit inquiries.

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    Credit Sesame
    Response from Credit Sesame

    Thank you so much for taking the time to review Credit Sesame and provide valuable feedback.

    Punctuality & SpeedStaffEase of Use

    Reviewed Oct. 24, 2017

    I like the credit score access, fico, and recommendations for improvement by Credit Sesame such as loans and credit cards which reflect good on my overall credit grade. It is very easy to use and understand, but they could add more resources for users such as how to consolidate debt and much quicker. The platform is nice, but the resources I feel are limited in some ways. Nevertheless, they're educational. I'm aware quickly of what to pay to change my grade and improvement for quick repair than usual time allotted. I feel I get more with Credit Sesame than others.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for the nice review!

    Online & App

    Reviewed Oct. 21, 2017

    I like The free credit report that Credit Sesame offers. They have many great features and the information they provide is very helpful. Also other options are available besides credit score. I have had a great overall experience with Credit Sesame. Their website was very informative and easy to find the information you needed to get and track your credit score.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Punctuality & SpeedEase of Use

    Reviewed Oct. 20, 2017

    I like that I can get my credit report very quickly. I can get other options for rebuilding my credit, over time, including credit cards. This makes it very helpful if you are not sure what to do next or how to start to make your credit rating better. They check most of the major reporting sites for me. It was extremely easy to use Credit Sesame.

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    Reviewed Oct. 19, 2017

    What I like is they do a great job in letting me know what's going on with my credit score. They are a great trusting site. They are well informed and in the know - I would tell my friends to go to this site because my experience is always a good one. They are the best site around.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Customer ServiceOnline & App

    Reviewed Oct. 18, 2017

    I'm 100% satisfied with the service Credit Sesame provide. I have been with this company a few years and I haven't had a bad experience. I like how they offer help to fix your credit. I also like how they keep you updated when something changes with your credit and they constantly send updates through your email. They make their website easy to understand to their customers and are willing to answer any questions you may have. They provide very accurate information. I also enjoy how they offer an app if you want to download to have easier access to your credit information.

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    Online & AppEase of Use

    Reviewed Oct. 17, 2017

    I liked the fact that they monitor your credit closely from identity theft to credit card lender applications to home or business loan lenders and alerts you of any changes immediately. I thought it was great. They also provide your scores and options on how to better it and they help you to find lenders based on your score. It offers a lot of options on building or rebuilding your credit. The site is very easy to use and very self explanatory. They all seem to follow the same set up which lays everything out for you. I still have an account that I'm able to look at my current credit status and would recommend it to anyone trying to improve and monitor their credit scores.

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    Online & AppEase of Use

    Reviewed Oct. 17, 2017

    Credit Sesame gives me my score from 2 out of 3 companies. It's free and updates my score about every week or so. It lists all my credit accounts and the amounts are very current and accurate. It lets me know if I have gone over my limit or missed a payment. It lists all of the places or people that have made inquiries into my credit. It gives advice on how to improve my score. It recommends loans and credit cards both preapproved and not preapproved. It lists anything that has gone to collection, shows any liens and lists previous addresses. I can check it as many times as I want to for free as opposed to writing Equifax, Experian or TransUnion for 1 free copy a year from all 3. It offers tools to calculate payments such as mortgage or auto and to calculate interest. It offers everything anyone would want or need that pertains to their credit and best of all its free.

    Credit Sesame could improve by including all three credit reporting agencies rather than just two. Other than that, Credit Sesame is a wonderful site and tool for people. The site is easy to navigate. I like the way it breaks down the different components of your score such as credit, age, payment history, debt to income ratio etc. Every feature this site offers is useful and very helpful. I always have a great experience.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame! Glad you are enjoying the experience.

    Verified purchase
    Ann increased rating by 4 stars.
    Customer Service
    After a positive interaction with Credit Sesame, Ann increased their star rating on Oct. 23, 2017.

    Updated review: Oct. 23, 2017

    this is an update to my previous review. they finally reached out to me (very helpful). there was a mismatch from my deleted account i created few years ago.

    Original Review: Oct. 16, 2017

    I emailed Credit Sesame many times over the past few weeks. No response. Nothing. I don't understand how they do business. Shame. Email is their only accepted contact form and still they do not respond. I was going to be a new customer but steer away!

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    Credit Sesame
    Response from Credit Sesame

    We are not finding any support requests or Credit Sesame accounts using the email address provided in this review. We'd be happy to investigate the case more if you could please email us at privacy@creditsesame.com and please provide a phone number so we can have an agent give you a call to resolve. We were able to work with the customer to resolve the problem. Member had an old account with a different email address that was conflicting with registration.

    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2017

    I have been locked out of my account for over a month and am only able to access one page of my profile. I have tried repeatedly to get assistance with this issue and have only ever gotten generic email responses directing me to the FAQ portion of the support center page. Due to the absolutely appalling customer service I've received, I've been tried to get my subscription cancelled for the last couple of weeks. I'm still getting no assistance from the support center. None of the "solutions" in the FAQ page will work for my situation because I am only able to access one page of my profile and the support center is refusing to acknowledge my problem.

    To top it all off, I've been receiving excessive emails from Credit Sesame. I've clicked to unsubscribe from them every single time, and I'm still being harassed with them. There is no amount of compensation that I could receive that would ever make using your service in the future worth it. I want my subscription cancelled and once that has been successfully accomplished, I never want any future contact with your worthless company again!

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    Reviewed Oct. 16, 2017

    I currently use this product and the information on the site is very clear. It alerts me to ANY change to my credit report including any changes to my scores. I have a way to update credit information very easily if things change but doesn't change on credit site end. However, I would have real-time credit card protection, like credit card fraud detections, identity theft, use of my social media accounts and identify to sign into anything else, etc.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review and provide feedback!

    Customer ServiceOnline & AppEase of Use

    Reviewed Oct. 15, 2017

    Both the site and their app is easy to use and to understand. Plenty of information is provided and broken down to show how everything affects your score. Scores are displayed in easy to find locations. However, it constantly advises applying for credit loans I do not qualify for, usually with false pre-approved indications. They also send way too many emails on a daily basis with "click bait" titles.

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    Reviewed Oct. 15, 2017

    What I like about this site is you can look up your credit score instantly instead of going through other credit reporting agencies like Experian and with Credit Sesame, I can check my score as often as I like. The downside to these sights are giving out your personal information and social security number. How do I know if my information will be safe? I feel very uneasy about these sites because I don't know if they are that secure. The website has been good so far. I can check my credit score periodically to make sure there is no crazy activity so the site is good along those lines but I really need some assurances that my information is completely safe.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. For more information as to how we protect our members data, please see our security and privacy policy pages.

    https://www.creditsesame.com/about/safe-and-secure/

    https://www.creditsesame.com/about/privacy-policy/

    Reviewed Oct. 14, 2017

    Credit Sesame is awesome! You can count on this site for up to date information for beginners or experts. It is accurate, free, fast and it gives me all information on creditors and how to improve my credit score but I don’t like the telemarketers you get at home after requesting information on credit repairs. I would recommend this site to anyone, especially newcomers.

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    Credit Sesame
    Response from Credit Sesame

    Glad you are enjoying your experience with Credit Sesame. Thank you for taking the time to provide this great review!

    Reviewed Oct. 14, 2017

    I like that Credit Sesame was direct and to the point. They got you directly to the score without messing around. I went on the site where it asked for my information regarding my name, address and social. Then it let me choose two of the three major credit reporting companies and then gave my numbers. Then, your number was explained so you could understand the numbers. But I wanted ideas and information on how to correct any negative credit and Credit Sesame did not offer that information.

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    Ease of Use

    Reviewed Oct. 13, 2017

    Provides matches for users with lower scores to find credit card companies with high ratings and good approval rates to build credit scores up over time. Setup doesn't look exceedingly professional, the font and color scheme make it seem a little childish or immature feeling - could use a more professional appearance. Very easy to use without too much information given and lots of helpful information for score increases, very user friendly site and easy to navigate and understand.

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    Verified purchase
    Customer ServiceReliability

    Reviewed Oct. 12, 2017

    I have had an account with Credit Sesame for 2 or 3 years now. Recently I received a email from Credit Sesame stating I need to finish filling out my information. I sent Credit Sesame 2,3,4,5 emails with NO RESPONSE. I then contacted via Facebook and was told it was being fixed. Support contacted me after I contacted Facebook, said I do not have any account. I keep all of my emails from Credit Sesame to support with NO RESPONSE. I tried to log in today and now there my account is deleted and does not exist. The customer service and support for this company is flaky and questionable.

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    Contract & Terms

    Reviewed Oct. 12, 2017

    Credit Sesame provides accurate reporting along with quality information that enables the user to choose between a variety of ways provided to help improve your credit score. They also provide aid in removing negative remarks from your credit report. The Credit Sesame site easy to understand and navigate. The information provided is explained in simple terms and offers a variety of choices on credit repair. I have used Credit Sesame for over a year and have not had any problems with the site, the information provided or security of my information.

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    StaffEase of Use

    Reviewed Oct. 12, 2017

    Credit Sesame gathers information in which banks most rely on. They're easy to use and their technology is far above the others. Their identity theft protection is also very nice. However, I would make it more accessible and offer free credit reports twice a year instead of the once a year credit reports. I would like it to be more friendly towards people with bad credit. Other than that, it's a very easy to use site. The information in regards to credit scores is nice to have. I like how they do not require a credit card or monthly fee to get my credit score.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame! We appreciate the feedback.

    Customer Service

    Reviewed Oct. 11, 2017

    This was an easy and quick site to use for a credit check, also gave ideas on how to improve my credit or dispute some items. Not confusing and straight forward. The information given was fair but could have included a few more details and explanation. I would include the score to improve the site a little more. Perhaps give a few more details and information about the negative entries, or contact phone numbers to the creditors. Overall I was satisfied with the site considering it is free with no strings attached and no annoying spam emails afterwards. Loved it.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Reviewed Oct. 11, 2017

    I'm sort of confused about this service because I originally signed up for it to maintain my 800 credit score... it's been 1 month and it's gone down 50 points already. Please cancel my subscription if you read this!

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    Credit Sesame
    Response from Credit Sesame

    I do see that you contacted our member success team today and they did set your subscription to cancel at the end of your current subscription period. Sorry, you didn't have a better first experience. We'll reach out to you individually to see if we can help you understand the movement in your credit score. 50 points is an unusually large movement if you haven't had any major changes in your credit.

    Customer ServiceSales & MarketingReliability

    Reviewed Oct. 10, 2017

    The service was great when I could log in. But I misentered my email. I have contacted them via their email about the problem, however, there is no posted phone number... except a scam one, and I have not received a responsible fix the problem. The scam number tries to get you to sign up for services and hangs up if you won't!

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    Credit Sesame
    Response from Credit Sesame

    We apologize for the delay in getting back to you. As explained in our support center, all of our support requests are handled through email so our support team can be as efficient as possible and track issues with tickets. Unfortunately, in your case we were not able to identify your account because we don't find any account for you in our system like due to the mistyped email address. We'll reach out to you individually by email so we can get in contact you to resolve this matter. We'd also like to know where you saw that scam phone number, sometimes users have reported similar inaccurate numbers coming up in Google searches for our number.

    Online & AppEase of Use

    Reviewed Oct. 10, 2017

    The site is easy to use and contains relevant info. I like the different categories as well as the categories that tell how your score got that way. The features that I found useful were the credit card information on the website. The site included information as to why your credit score changes almost monthly. It was interesting to see the data that was included in your credit report. It was well-organized and was easy to locate relevant information. The information was well written as well.

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    Customer ServiceStaffEase of Use

    Reviewed Oct. 9, 2017

    Credit Sesame is a powerful site that gives tips, great ideas and details. Simple and not hard at all. Very moderate, discreet and good at giving support. More tips are needed to improve poor or fair credit scores. We need more customer support. Easy to use, understandable, easy information input. Appreciative of customers and their response is ok but could be improved.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking to time to review Credit Sesame!

    Sales & Marketing

    Reviewed Oct. 8, 2017

    It has an easy interface and I also like the way it tells you all the reports your account has. I love the way it looks and very easy to understand how to fix your credit. I dont like All the advertisements for credit cards. It gets on my nerves. I understand thats how they make money but sometimes it gets to be too much. I love the site but it's getting too cluttered. At a glance my overall satisfaction is about a 8. Due to the ads I had to pull it off a 10 but overall this is an awesome site.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. We appreciate your feedback!

    Reviewed Oct. 7, 2017

    I like Credit Sesame because I get automatic updates of summaries related to my credit, including credit cards that apply to people with my credit score. It was recommended by several of the credit report sites that I researched. Sometimes I get messages that don't apply to my credit history or pertain to me at all. It would be more of an attractive service to have if these were omitted. It was easy to join and makes feel like I have another advantage in my quest to improve my credit rating.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to provide this valuable feedback!

    Customer ServiceStaff

    Reviewed Oct. 6, 2017

    I liked how they have financial advisors to counsel with you and give you advice on how to raise your credit score. They really seem to work hard to help you do everything possible to improve your credit score. Credit Sesame provided me with an advisor that knew what he was talking about and that was able to explain things to me in a way that I could understand. I felt very comfortable talking with the advisor. He was very helpful and professional. He even called me back to let me know of some more information he thought would be helpful to me.

    I didn't like the fact that they had all of my personal information and access to my accounts but you have to give the information if you want your score or help raising your score. My overall experience was a positive one. I would definitely recommend Credit Sesame to others who need help or want advice about their credit score. I trust Credit Sesame and felt like they really tried to help me.

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    Customer ServicePriceOnline & AppStaffEase of Use

    Reviewed Oct. 5, 2017

    I like that they allow you to view your credit score for free every month and that they always give you consistent updates on your score increases and/or decreases so that you are always on top of thing. I wish they would allow you to view your credit report without upgrading to a paid service. It is unfair to charge for something that I can access for free on an annual basis. The information is mine, anyway. Why should I have to pay for it? But it is very easy to navigate through the website, I like that. Plus, I never have any problems finding exactly what it is that I need or want on their website. Customer service is very friendly and I like the online environment. I do wish that I wouldn't be constantly bombarded with credit cards, however.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Online & AppEase of Use

    Reviewed Oct. 4, 2017

    The website is easy to navigate and appealing to the eye. Password and username retrieval is easy. Accuracy is great, every time I’ve double checked their information it has been correct. You receive notifications if any change to your score happens. Any delinquencies are accurately portrayed. History of your credit with different creditors is up to date. Any hits or inquiries of your credit report are provided to you through notifications. Discrepancies are easy to report. I’m able to get any errors corrected by contacting them and providing information needed from a credit bureau to prove.

    Credit score is updated monthly. The score could be the exact as on another website but one site considers the score good, while another considers it fair. Some aspects of credit bureau reporting take time to get updated on the site. It would be nice to get actual TransUnion and Experian scores. Customer satisfaction seems to be a priority. Get offers to various credit cards, as well as your expected approval odds for those cards.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Price

    Reviewed Oct. 3, 2017

    My experience has been great so far. It was simple to get signed up and I receive emails telling me that I have updates. It has been a great start in improving my credit, guiding me through the best options for me to get the best deal possible. I like that it gives me my score, shows my debt versus credit ratio and gives recommendations for improving my credit score and multiple options for credit cards and loans. It also offers different banks with the highest interest rates for saving. However, I would like to get my free annual credit report through this site instead of having to go to others and I would also like to know how to get my best offers in my local area.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. Glad to hear you are enjoying your experience!

    Reviewed Oct. 2, 2017

    It's an easy to read site and it actually shows you whether you're an A or an F on your different areas. They tell you why your score is the way it is. It sent updates when there's changes in the report. They actually help you apply for loans to improve your credit. It also gives you information on getting rid of negative marks on your credit and how much of a percentage that you will qualify for a credit card or a loan.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Ease of Use

    Reviewed Oct. 1, 2017

    With Credit Sesame I could view my score instantly, I was given feedback to raise my score and it helped me manage my credit. Any credit fraud was immediately provided. It was easy to sign up and I was happy with the ease of use and features while I navigated the site. I got plenty of notifications and I loved the updates and the solution ideas to improve my credit score. I think it's an amazing site for credit monitoring and enhancement. I felt my credit and personal information was protected with the highest level of security.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. Glad we're able to help you make progress toward your credit goals. Keep it up!

    Contract & Terms

    Reviewed Sept. 30, 2017

    You get a basic result pretty fast. It's a good indicator as to whether or not you need to dig deeper into your credit report. The contract info is provided for each creditor to make it easier. However, I don't think it's as accurate as Experian or one of the other major reporting agencies. A lot of the information was older and some amount had been closed for some time. But it's a Good place to get a big picture especially if you are thinking buying a home and to get your info gathered. If something looks off using this report, you can always proceed to one of the other major sites for details.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame and provide valuable feedback!

    Customer ServiceEase of Use

    Reviewed Sept. 27, 2017

    Site was easy to use under each heading, sent me an email saying that the credit rating went down so I checked on it using the website. It doesn’t give you a straight answer as to what causes the increase or decrease in the rating. I have an idea but I'm still not sure what caused it. They also offered ways to increase the rating and which credit cards to apply for to boost rating. Don’t get why they offer ways to apply for more credit.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time provide feeback regarding your experience with Credit Sesame!

    Customer ServicePrice

    Reviewed Sept. 26, 2017

    I like the fact that they provide with my credit rating and periodically contact with an upgrade or indicate any changes. Although I have never availed myself of their loan offerings it is of interesting to learn of possible loans that were available to me and discover some interest rates. It is more than apparent that their primary interest is to entice prospects to take advantage of their loans which is understandable but this was not my reason for responding to their contact with me. It was very easy to respond to the email contact I received from Credit Sesame stating my credit rating could be obtained, the rating was very impressive so naturally I was pleased.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame!

    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Aug. 20, 2017

    I have been a Credit Sesame member for over a year. I was building my credit up and was very happy. I have been on time, and even pay extra, with all of my payments. Then I took out a $2500 loan for a car, and my credit score keeps decreasing and decreasing over 100 points now!! I keep emailing them, asking them why when I am on time and doing everything right, that I keep getting knocked down about 10 pts per month, but they will NOT respond to me!!

    Three times I've tried now, and I don't know what to do!!! I think they are partially a scam in cahoots with credit card agencies to try to get you to apply for more cards! Either that, or they are trying to get you to upgrade to their premium membership!! Beware!! They suck you in, then screw up your credit!! Weird thing is, my FICO score has been going up (I find this out elsewhere), but yet that was always lower before. What's wrong with this picture???

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    Credit Sesame
    Response from Credit Sesame

    Hi Diane,

    Thanks for taking the time to review our site. We apologize if we missed your email. Credit Sesame has both free and premium memberships levels. We have higher service levels for our premium service. Although we cannot exactly tell you why you score has changed, we can point you to the credit report card in your account which will give you a very good idea of the factors impacting your score and highlight the recent items that are impacting your score. You can view your credit report card by visiting this URL: https://secure.creditsesame.com/s/finances/mycredit/paymenthistory and logging into your account. If you continue to have questions, please email us at privacy@creditsesame.com and we'll make sure that you receive an individual response.

    Verified purchase

    Reviewed Aug. 2, 2017

    I have no problems with credit sesame I love to be able to see my credit whenever I want... I love to be able to see my debt and credit score and the information is accurate. I hope to continue to be able to use the website and I'm trying to fix my credit.

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    Credit Sesame
    Response from Credit Sesame

    Thank you so much for taking the time to review Credit Sesame!

    Verified purchase

    Reviewed Aug. 1, 2017

    I was one to get interested in learning how to improve on my "credit score" just a little over 2 years ago, this after going through years of bad credit due to health problems and being unable to work. I started praying about it all, and then I read up on how to clear up my "credit score". I could not believe just how easy it was to make my "score" go from a "failing" to a "passing" grade! Your Site, Credit Sesame, Gets "5-Stars" by me in the way that it has helped me with my "Credit Scores" and my "Credit Information".

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review our site. We're happy that Credit Sesame has been able to help you on your credit journey!

    Verified purchase
    Online & AppEase of Use

    Reviewed July 31, 2017

    This website is user friendly, easy to understand as well as full of great information to help you manage credit information. I was very pleased with the site when looking for my credit score, credit availability as well as current debt. I would recommend this site to anyone seeking to understand all aspects of their credit.

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    Verified purchase
    Online & App

    Reviewed July 28, 2017

    Website is easy to understand! Grateful! It shows work to be done! I like how it updates credit score and opportunities on a daily basis or as needed. It helps me to keep up with the way I make my payments.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review our site! We're happy to hear that we helping you reach your financial goals.

    Verified purchase

    Reviewed July 25, 2017

    Love this site, free and don't ask for a credit card. They only ask a few questions to pull up your credit score. Right on point with other similar sites. I am always skeptical of sites that need payment upfront.

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    Credit Sesame
    Response from Credit Sesame

    Thanks you for taking the time to review Credit Sesame.

    Verified purchase

    Reviewed July 20, 2017

    I was glad to receive my credit score and recommendations on how to improve it and also credit cards I will be approved for to cut down my high finance charges. Also it gave me a list of credit cards to apply for and the possibility of being approved.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for the nice review! We're glad that you are enjoying your experience with Credit Sesame.

    Verified purchase
    PriceEase of Use

    Reviewed July 15, 2017

    Easy to navigate. I was able to look up existing accounts. Was offered credit cards that would accept me. I looked into refinance of my house. And given multiple options. Rates fixed and variable interest on 30 year and 15 year. I am going to recommend this company to my friends and family.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review Credit Sesame. We appreciate your support!

    Verified purchase

    Reviewed July 13, 2017

    Easy to sign up! Easy to understand. Easy to get tips and recommendations! It took a couple minutes at most. Excellent! I was able to sign up and view the Credit Score to day. I loved how accessible the debt to income ratio was. That was something I was looking for. Also, I love how the tips for raising Credit were laid out, plain and easy to see. Absolutely great.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for the nice review!

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed July 10, 2017

    It seems as though Credit Sesame updates slower than Credit Karma. I have been watching both accounts, and although it seems that the report date is recorded the same for my various accounts. Where the payoff amounts have already reflected on Credit Karma, they have yet to reflect on Credit Sesame. Not sure why there is the delay in the process in information being that the report date for all of the accounts is identical for all three credit bureaus. Thanks for your time.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking to the time to review Credit Sesame.

    Verified purchase

    Reviewed July 7, 2017

    I went to a Discover card offer that CS said my chances were very good. JOKE LOL.

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    Credit Sesame
    Response from Credit Sesame

    Thank you for taking the time to review our site and we're sorry you didn't get the card you we're interested in. While we can never guarantee approval our goal is to make our approval odds models as accurate as possible. We are constantly improving the algorithms that drive our approval odds models and your feedback will help us improve.

    Verified purchase
    Customer ServiceOnline & AppReliability

    Reviewed July 2, 2017

    I asked very nicely email-wise if my account could please be deleted. No response. I contacted the company on "Facebook" and they didn't help me. They told me to contact another one of their emails, which I did. I didn't get a response back. That, and the website won't let me log in without entering my Social Security number, which I don't remember. I don't recommend this company.

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    Credit Sesame Company Information

    Company Name:
    Credit Sesame
    Company Type:
    Private
    Year Founded:
    2010
    Formerly Named:
    Credit Sesame
    Address:
    444 Castro Street, Suite 500
    City:
    Mountain View
    State/Province:
    CA
    Postal Code:
    94041
    Country:
    United States
    Website:
    www.creditsesame.com