BeenVerified Reviews

The BeenVerified co. Does nothing but ripping off the customers! They charge me for permanent subscription of account without my permission! So obviously that's a ripping off the customers! I don't want to any more details exactly the same way that this company doesn't have a customer service phone line to talk to customers!

They want your information and immediately there's an automatic charge. This is just a complete scam and money grab. They just waste your time and funds and again it's just a complete SCAM! Beware of this scam...

I am delighted to share my experience with BeenVerified. Being 82 I don't know why I purchased a used car online from a dealership 600 miles away; however, the vehicle appeared to be exactly what I needed for extra family transportation. I looked at the BeenVerified website and, having limited tech skills, found it to be clear, detailed and easy to navigate. I chose to run the VIN & the BeenVerified report indicated no issues, no accidents, no recalls, nothing wrong, so I made the online purchase since I was 600 miles away. Unfortunately, there was a lot wrong, costing me $2200 in repairs.

Hello, I signed up for a free trial offer. During this time, I searched a ridiculous number of records on your site. My concerns, out of all the family, friends, associates, properties, etc., every type of search I could access. I followed any/all links. And, Every Search had notable errors. Not a simple minor error. I do not find your company’s sources reliable in any manner. I referenced your site from Scamfish/ Catfish on YouTube. That frightens me. I hope you are able to implement tools, resources & sources more accurately.

The company used $1 as a bait to trick people for initial 1 week trial subscription. Unlike other online services providers, BeenVerified would never refund the full price after trial period [with no reminder] after the trial subscription has run out and full price window started kicking in. This is a SCAM for sure.

Opened account in which they told me card was invalid and refused to give me their results. Then, they charged me $35 plus for the review-SIX TIMES. It added up to almost $200 for nothing, after they had advertised the service for $1. So, I contacted their bot, who tortured me for 30 minutes before turning me over to a "person" (?) who was an idiot and took 5 minutes for her every response, but then when I had to look up an answer to a meaningless question, she "closed" me. Eventually, I had someone else who asked me meaningless questions (address, ph #) and finally told me there was no record of my existence today. When I demanded a refund, he closed me, again.

Nothing that they have in file is accurate. I tried the trial version for $5. They charged me $33 for useless data. I requested my money back and they declined it. Don't get a trial. It's a trap. They don't answer phones. The phones don't even ring and don't answer emails. I'm trying to contact them through PayPal. But PayPal is also being useless, don't use PayPal for payments, people! They favor crooks like BeenVerified. I would give this a -5 star review if it was available.

Beenverified's customer service (outsourced) is in the toilet! The login page does not acknowledge passwords, so I always have to request the "one-time magic link." The magic link most of the time comes through in a few moments. Today, it never came through, so I called customer service. After wasting 30 mins. of my life on the phone with someone who kept apologizing for the inconvenience, she would not send me the magic link until I verified the specific dates and amounts that my credit card was charged! I had to log into my bank/credit card to provide each charge and date for the last 3 months!!!

I just wanted to let you know that I was helped by Rona. Rhona and I did the $5 resubscription, and I forgot to cancel, and I was billed the 2999. I was trying to find the owner for my mom, somebody had stolen her truck and she has dementia, so she doesn't remember she signed the pink to them. I understand privacy does not allow you to do that. And Rona was very much, very helpful to refund my fee. I just wanted to let you know how excellent her service was.

I was just trying to locate a Family member who Died in 1994 so that I could know what day was their actual Birthday but he wasn’t in your system and then I was assisted by one of the agents and the agent was not able to locate his information as well. Overall the Services were phenomenal, Great and I would love to use this service again in the future if needed & I will definitely recommend it to everyone.

I used the service once. I checked on 4 people. Two that I knew very little about and two that I knew a lot about. This service charged me a 1.00 for signing up for the 7 day trial. Some of the information was not accurate at all and this was for all of the 4 people including one of those people being myself. I canceled the same hour after I viewed the misleading information about myself, It lost credibility after that.

On7/03/25 I created an account with BeenVerified so that I could learn more about one of my Care provider. I begin to feel unsafe around her and wanted to know more about her. After giving them her name, phone number, place of employment, location to work with and my credit card information I asked them to begin a background check on her so that I could feel safe with her in my home. The first background check on her gave me information on everyone in the United States that shared her name, along with everyone she was related to. But nothing about her. When I contracted customer service to complain they told me that they couldn't help me because I was using the information to determine whether to hire her or not.

Only a 7 day trial for 1 dollar. Then they charge you for the next month for $33 and will not refund so you pay for a month. Will use another site next time and hope they are more understanding. I called and they would not take that charge off my card.

Customer service was outstanding until this person is passionate about what they do. He exhausted all options available in order to get me to keep my account, but unfortunately, I don’t use it enough to justify it cancellations, quick and easy, very professional. If I ever need a software such as this one in the future, most definitely will be choosing BeenVerified, these guys are awesome.

My experience while using Verified has been absolutely amazing. Without the help from the service I would have not been able to find any information close to what I was looking for. So let's back it up just slightly about 4 to 5 months ago I picked up an incredible classic hot rod from a gentleman in his late '80s. Unfortunately the man had left and nobody was able to get a hold of him or find him or anything. The old phone number that was tied to the vehicle was no longer in service so I didn't have much to go on unfortunately however, I tried doing back then searches and things like that but because the vehicle is and it's '50s, the vehicle is unfortunately way too old to do a VIN check to find the original owner. So using your services I was able to find the person that I was looking for.

Ordered a 1.00 search. Denied any subscription and even cancelled their attempt to bill me later. They did bill me anyway, even though I clearly denied it, nor did I use it. But boom, 29 days later, they billed me. The day they deducted the service, I emailed and asked for a refund and advised of the issue. Oh, they emailed back acknowledging the cancellation (they bill in advance), but never acknowledged a refund and advised. 48 hours later, crickets. 72 hours later, reminding them, still crickets. Scam billing. Unethical. I will remind them every day. I want my money back. Unprofessional billing and horrible customer service. Never give them your bankcard. Pay prepaid, I should have done so.

Customer Service was excellent, took care of my request right away. I sent a request and it was taken care of by the next day. I was very happy with the time frame to have this taken care of. At first, she could'nt find that correct account and with some digging, she finally found it and took care of it right away. Thank You.

I ran into an issue with billing and reached out in regards to the payment issue and am glad to report whoever I was in contact with fixed my issue. Was extremely helpful. Fantastic and quick service. Thank you kindly to the team that makes this site run and operate.

In this day and age of online dating, you can't be too careful. I take every precaution I can before I meet someone new, so sometimes I verify the person's identity through Been Verified. Most times I have been reassured that the person is who he says he is, but one time he turned out to be a fraud. Been Verified is a great resource that I have recommended to several people.

Great customer service. They are very professional. They are very easy to work with. I would give them a chance because they are very honest with you about everything they say they will do. What more can I say about them, they are superb. Give them a try and you will not be disappointed, trust me.

The agent came off as very rude. He was condescending and insinuated that I was going to make up a fraud claim with my bank. When you can go back and read the transcript of the transaction I wasn’t trying to do that. I was trying to reiterate the fact that I was only using the chat feature to avoid calling my bank for FUTURE charges. I understood that I forgot to cancel the trail, never once did I bring up wanting my money back. That was all his thinking! It was just plain rude and he even stopped mid conversation to make sure that I wasn’t going to go back with my bank to dispute the charges.

I have been invaded by BITLOCKER lockup, so I had to switch to a secondary PC. I had not changed my PW in months., & reached Your Rep: Maricel. I spent over 28 minutes answering many of her repeated ?s. Including my Acct #. Mari continued to refuse my request for Supervisor, and next, now 38 min, to Jennie..NO Better, I offered my credit cards, then my bank account, then my patience is out. Now I see Beenverified is cheaper online for 3 months purchase, I have been paying you $28.61 for years, and am requesting a refund due to the extremely rude behavior from Your Reps. and an apology...for your incompetence. Train your reps better. Now need to change my account, as there is another ** possibly impersonating me. Need your advice...

It was my experience that they couldn’t get a single thing right with my family. Put in my grandfather and it showed just a few relatives, couldn’t my father or any of our family. Didn’t even have my grandmother in there. They make it hard to cancel then charged me $:35. Forget the money, product sucks.

I signed up for what I thought was a 7 day membership for a dollar. On day 9, there was a charge for nearly $30 on my Amex account. Apparently, it was a 7 day trial that would result in recurring monthly charges if not canceled. I contacted customer service and explained my mistake and they graciously canceled the transaction and refunded me the full amount. Many companies wouldn’t have been as accommodating with fixing my error so I feel it is important to acknowledge their exemplary service.

Archie who talked with me March 7th was not able to provide clarification of refund. I tried my best to understand what he was saying, but could not provide clear answers to communicate to me. I wish there was a better way for me to know why the refund was not processed.

I would like to formally commend Rhonda V, for her exemplary consumer support in helping locate and resolve an issue with my account. Rhonda should be regarded as an example for all customer support personnel. Rhonda exemplified expert and professional support and assistance. I’m delighted to share this review with no gain other than highlighting a dying breed of expert professional customer support help.

Appreciate the understanding that was given. I was sure that I cancelled my subscription last month. Money is tight, however small the amount. We were laid off at work on December 19. I found your product and thought it would help me get to sleep easier at night, and help me during the day. I feel that it is helping.

I wish there was more than just what can be found. Not entirely accurate either which kind of sucks. I like that it offers so much though. What you can find is interesting but, like most sites, it never goes past grandparents. I couldn't find A LOT of the family I know I have either.

I started the subscription with the intent of using it once and canceling after a while. Like many people I'm sure I forgot to cancel it and the subscription kept running. The fact that I got a partial refund made me appreciate your company a lot tomorrow, and give the good feeling about the company in general.

Fast reply and good customer service. Would recommend to anyone. I had a refund issue and I was glad after my email they got back to me in just a couple hours and it should be reflecting on my account soon. Great job guys. I just hope there could be a little more incentive for the prices that it goes for.