BeenVerified provides customers with access to public records without having to visit courthouses or private organizations. Using a phone number, email, address, username or vehicle identification number, customers can access a slew of information from criminal records to hidden social media profiles.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Unlimited reports and searches
- Clear use guidelines
- Easy to use
- Business services still in development
- Unclear pricing on single reports
BeenVerified makes searching public records accessible and affordable to everyone. Services for business are coming soon, and individuals will find BeenVerified’s monthly membership and unlimited services useful.
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Maria was great. She solved my problem immediately. Because of her I would use BeenVerified again! My initial use of BeenVerified was helpful, but there was still ambiguity about the two individuals I was looking for. I understand that it's impossible to pinpoint all the information, however. If I were to do another search, I would use BeenVerified but I'm not a PI, just an administrator, and needed it just the once (so far).
Hi Barbara,Thank you so much for your kind words!
We are so glad you had a great experience with our Customer Care Team!
Syed assisted me today canceling a subscription I didn’t need today & with a flash handled it Courteously & professionally & swiftly & I couldn’t be more pleased for saving me time & money! Thanks Syed for all your help!! You rock!!
Hi there Denice,Thank you so much for your kind words!
We are so glad you had a pleasant experience with our Customer Care Team!
I wanted to find the details about a certain model of Jeep and Bumper helped steer me away from a bad purchase. I found all kinds of important information such as recalls and safety ratings. I recommend using this service.
We are so glad you are enjoying our service.
Unfortunately I wasn't able to get my car history but after contacting their customer support they gave a full refund and explanation. This was done very quickly indeed. Great customer support and I would have no hesitation in recommending these guys!
Thank you so much for taking the time out and leaving your valuable feedback!
My subscription got canceled hopefully. It was quick and easy. I got everything I needed. It was very simple. And the website was easy to work with. A lot of questions though. Thank you for helping me out and making it quick
Hi Luisaura,Thank you so much for your review.
We are glad you enjoyed BeenVerified!
My older brother is in assisted living and I discovered a recurring charge on his credit card for BeenVerified. He did not create it, neither did his adult son. The agent was very diligent in helping me discover that a former girlfriend of his son was the culprit. The agent was totally professional and very thorough in helping me cancel this fraudulent account. I was very impressed.
Thank you so much for your 5-Star review!I'm happy to hear that our Customer Care Team provided you with great service.
Our team will be thrilled to hear your kind words!
Could not get site to accept any password. Mae worked with me for a long long time, very patiently. Finally, (because I am so computer stupid), she guided me through fixing the issue. I would never have the patience that MAE showed with me through working this out.
Hi Vicki!Thank you so much for your kind words for our Customer Support Team!
We will make sure to pass this along to Mae, it will definitely make her day!
She was friendly, sweet, Knowledgeable, & very understanding. She was so great that I hope y'all are treating her well & taking care of her. But I would try to change the website to make it easier to cancel or change information on a person.
Hi Joseph,Thank you so much for your awesome review!
We are glad you are enjoying BeenVerified.
We have submitted your valuable feedback to our teams for review.
All the best!
I spoke with a representative yesterday about canceling my been verified subscription, I believe his name was Antwon or something like that. He was extremely helpful and patient, and should be given a raise, customer service like that isn't very common in my experience.
Hi there Nico,We are so glad you had such a positive experience with our Customer Support Team.
Thank you for your kind words & your 5-Star rating!
I signed up for BeenVerified under a Promotion in March of 2022, I canceled the account in April and they refunded me the monthly charge of 27.98 I have since been charged every Month from April of 2022 through December 2022 $27.98 when I called and spoke with customer service they told me they have to have a different department call me after Christmas because this account is canceled and doesn't show they're billing me. I have every 9 months of billing from them showing in my bank account. When I spoke a few months ago with someone over email from this company they asked me to email them a copy of my back account statement which I didn't feel comfortable doing. The Customer service rep on the phone today said Therese nothing he can do to help me since it shows canceled, yet I'm still being billed 9 months after canceling this. Seems really sketchy to me.
Thank you for providing us with your detailed feedback.
We take these matters very seriously, and will do our best to resolve this.
Please contact us at Support@Beenverified.com so we can further assist you with this matter.
The reports are showing not as actual. So better, to go for a good website. So, I am trying for new platforms parallel to Bumper which is better. So, that's the reason for canceling the membership. Please expedite the website and get your information correct.
We are so saddened to hear about your bad experience with Bumper.Can you elaborate on what you were looking for?
Please share how we could've made your experience better.
Bumper continuously strives to update and expand our databases with the most current and accurate information.You can always contact us at email@example.com
The site was extremely easy to use. The app was even better and nice design/layout. While I had hoped for the search to be more extensive, the results were still very useful. There was a quick response and no hassle cancelling the service with the online chat. My representative, Ayesha **, was very helpful. I will be definitely leaving a 5 star review via GooglePlay.
Hi Joseph,Thank you so much for your detailed review!
We are so glad you enjoyed our service!
I went to BeenVerified after someone asked me when I lived in Allisonia VA, I informed them that I have never lived there though I owned property there. I asked them where they got this info and they informed me they had looked me up on BeenVerified for a job change within my company. At this time I decided to do a review myself and found misinformation and completely wrong info.
Address that are completely wrong or I had never lived at. There’s was another spot that stated I had used another name that was totally incorrect (never in my life have used that name) When I sent them an e-mail as to how I can get the rest of my info to correct the errors they have I have been given the run-around. I should have the ability to view my personal report for free and be able to fix the blatant errors within. I do not recommend this site as it may give you false information about someone. Any company providing information about a person should be accountable for insuring the information is correct!
BeenVerified's public records are collected through official government records such as mortgage deeds, & court records.
As you experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
We put every effort into making our data as accurate as possible.
If we can be of further assistance, please email us at firstname.lastname@example.org
Had problems with conflicting e-mails and password, between my daughter and myself and your system interpreted it as a possible threat to our privacy and gave us both an, "Oops, something went wrong" message. Ms ** came to my aid and interpreted my honesty and transparency and made a decision to trust me and made my day. Sincerely, Gabriel J **.
We are glad to hear you experienced great customer service from our representatives. We strive to give great service for every call and email.
Excellent service provided! Happy to get such a competent person with a great attitude. She was very knowledgeable and helpful since I had a mental lapse and did not remember signing up for this service. In this day and age it is hard to find such proficient and amiable customer service representative. I appreciate that she took the time to figure this out.
We are so happy you had such an excellent experience! Thank you for your 5-star review!
I did a search for someone who has been very difficult to locate. BV wanted me to give them money without being able to verify that they had the right person. Why would I do that? I would have to be an idiot to do that. Which I'm not, BTW.
BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
As with everything in life, there are costs associated with obtaining the data and integrating that information into easy-to-read reports.
If you're interested in trying the service, you can access a $1 trial offer here: https://www.beenverified.com/lp/dc1239/3/select-plan
I was hesitant to give out my c.c. Information via the internet. This company offered a free trial. I used their service, and they promptly canceled. However, they continued billing me, and I just caught this. No, I had to cancel my c.c. and am waiting for a new one. This card was linked to many automatic payments and has caused me a litany of trouble. Do not trust!
Based on your review we may have not received a request to cancel. Please email email@example.com and we will be happy to assist
I could not be more impressed or grateful to BeenVerified. Within 24 hours of having access to your resources, I was able to make direct contact with a dear old friend with whom I had been out of touch for more than 35 Years! Amazing! It seems virtually impossible in this recounting, but it is all absolutely true. My friend and I are both quite happy to be reunited. Bravo to BeenVerified! Keep up the great work.
Hi Michael,Thank you so much for taking the time out to leave your amazing words!
We'll make sure the entire team at BeenVerified receives your feedback.
They'll be thrilled to hear your kind words.
Thank you again!
A member of the company's legal team reached out to me today and he has assured me that all of my information has been removed from their site, including from the individual's record to whom I am not related. He apologized for the length of time it took and the less than satisfactory service I originally received.
I was contacted by a young woman looking for her father and her father's family. I asked how she came by not only my name but my cell phone number and she said she obtained it from BeenVerified, which listed me as a possible relative of her father. I cannot fathom how my information got linked to this man, who've I been in the same building with twice in my life and have never even had a conversation with. He would not know who I am if you told him my name yet this site lists me as a potential relative. My research shows that he is a habitual felon currently in prison.
I contacted BeenVerified five times asking them to remove my information from their site in relation to this person as I am not a relative, associate or in any way connected to him. They refuse and say only HE can remove the info that THEY created and told me to contact him to click a link. Kind of hard to contact a man I don't know that is in prison somewhere and ask him to click a link.... I also reported them to the FTC.
Hi Jodie,We take all consumers’ privacy concerns very seriously and apologize for any inconvenience you may have experienced.
It is our understanding that the information at issue has been successfully removed.
We have also reached out privately to address your concerns.
If you need anything else, please feel free to reach out. We would be happy to assist you.
This service was super helpful. I was "catfished" by a fake account and fake phone number. Once I searched the phone number, it confirmed that the person I was talk to, was fake and that the phone number did not belong to the person I was talking to. I was able to stop the person from contacting me going forward. This service confirmed the phone number and location, and I was able to stop contact with this person. This saved me time and heartache and I really appreciate it. I was also able to cancel my service with no issues and it was easy to cancel. Completely worked for what I needed it for.
Hi Michael,Thank you so much for your detailed review!
We are so glad that you thoroughly enjoyed our service.
Excellent help. He was very knowledgeable about their services from start to finish. Highly recommend him. I also should add he was very friendly, no hesitation when asked a question. I recommend this service to any friend. The information I received was very valuable to me.
We are so happy to hear you had a great experience using our services. Thank you for your 5-Star review.
Been Verified understands how business runs. The staff are kind, sweet, sincerely inclusive and know their business well. You can see by my picture that I am surprisingly happy! If you need this type of service, you would do well to choose Been Verified.
Thank you for your 5-star review! We are so happy to hear you had a great experience!
I was writing to get a refund for the last two months because I thought I had canceled my subscription in August. Customer service did an outstanding job, helping me find the accuracy of my claim and then resolving it.
Hi Page,Thank you so much for your kind words.
We are so glad we were able to assist you efficiently.
Within just an hour or so I have tracked down my friend. Have not heard from him for years and register with BeenVerified and have tracked him down and hopefully we can get together soon and have a good cold beer together like old times. This is a long time reunion coming on so I'm grateful to your service.
WOW! We are always thrilled to hear stories like yours!Your review has given us valuable insight into the services we provide at BeenVerified.
We sincerely thank you for taking the time out to share this wonderful review with us.
Billing help. I had an issue with billing she was great. Very friendly and took care of the problem quickly. I had to cancel the account and was rebilled and she gave me the credit I thought I was gonna get a big hassle.
Hi Sandy,Thank you so much for your valuable feedback!
We are so glad we were able to assist you quickly.
In a world where customer service experiences continue to decline based on various factors, I was pleasantly surprised to have received the kind and courteous service I did this morning when I phoned customer support. Your rep was professional, friendly, understanding, and helpful. I was immediately impressed, not expecting the expedient and seamless service I received. Be sure to hang onto this rep.
Hi Bonnie,Thank you so much for your 5-Star review!
We'll make sure the entire team received your feedback, they'll be thrilled to hear your kind words!
I have written this company several times and phoned. It becomes a full-time job trying to cancel my subscription. Emails not going through and the automated telephone system keeps hanging up on me. Their system hung up on me today three times. Can’t get through with emails. This is just plain wrong!
For the most part, The information concerning myself was correct. Concerning the person I was looking for, Once again your agency was not able to find any information on her whatsoever. You do a lot of work Persuading a person to believe that they will get their questions answered through your agency, But I think this is the 3rd time I have tried this, and still I did not receive any information that I had not already known about: even though I have sent y'all pictures in the past, given telephone numbers, And even a other information. I am requesting your agency and staff follow-up more thoroughly on the leads given to y'all to aid in aims sought for, for both our common interests.... I may try once more, in the future. Good day, good future profits, and may all B.V's employees be blessed.
Respectfully declared, submitted, and requesting,
Carl Edward **
Thank you for providing your valuable feedback!We are saddened to hear that you're having trouble locating the information you're seeking.
Expanding your search may yield the results you are researching.
While we put every effort into making our data as accurate and current as possible, we are dependent upon the public record data that is made digitally available to us as well.
We thank you for your kind words and do hope you give us another chance in the future.
The representative was very helpful in responding and resolving my issues. She went above and beyond to provide different options in providing excellent customer service. I was very crumpy on a Thursday morning, but I felt a lot better after speaking with the rep.
Thank you for your 5-Star review! We strive to achieve flawless service across the board especially with our serviced representatives. We're happy to hear about your positive experience.
Updated on 09/30/2022: The response to the problems reported in my previous review was to send a form letter containing all the ineffective remedies recommended during the live chat. My response to that is:
1. The report I was requested was for my own name, which was information I could judge clearly as accurate or inaccurate. The vast majority was inaccurate, including most of the addresses, places of work, relatives, neighbors, phone numbers. etc.
2. Most of what you are suggesting in your letter (obviously a form letter that shows no effort to actually address my concerns) was either done by me, or done in conjunction with chart support. This includes trying different browsers, clearing the cache, etc. Please don't waste any more of my time or try to suggest that you put any actual additional effort into solving this problem.
Original: The two stars are for the chat support, which was decent, although ineffective in resolving the problem. And there are plenty of problems, so zero stars for the product itself. I was unable to generate or view any reports, despite having used the service myself and generated reports in the past. Tried three different browsers and spent a lot of time with chat support who said he would "put in a ticket." Never heard anything more from them. I eventually generated a report using my phone, and it was about 80% inaccurate information, no doubt belonging to someone else with a similar name. Avoid this company, although I think many others are just as bad. Out to get your money before you realize how useless they are.
Hi Desmond,We are in receipt of your escalation, and sent a follow up via email.
We look forward to working with you to resolve this matter.
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
BeenVerified Company Information
- Company Name:
- Year Founded:
- 48 W 38th Street - 8th Floor
- New York
- Postal Code:
- United States
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